Left the Quantum of the Seas last night in Shanghai. The cruise overall was disappointing but disembarkation was awful. We arrived many hours late because of fog-- no one's fault-- but how it was handled was dreadful. There was no ... Read More
Left the Quantum of the Seas last night in Shanghai. The cruise overall was disappointing but disembarkation was awful. We arrived many hours late because of fog-- no one's fault-- but how it was handled was dreadful. There was no communication. We had the air-sea package and missed our flight with the delay and were told we would be put up in a hotel overnight. after three inquiries of various staff I was told we would be met after we cleared customs and given direction. There was a massive throng of people in the terminal. We inquired of multiple employees of RC until we finally found one who knew. It was 2.5 hours standing and being pushed and shoved and having my feet stepped on until we got on the bus for our assigned hotel. We were then told RC would only pay for a room with 2 twin beds and 2 breakfasts and we are a party of three. We were also told we would have to take a cab to the airport , and I just found out by accident from overhearing another passenger's conversation that a bus is being sent by RC to fetch us at noon.
The above experience dominates my impression of the cruise at this time, but here are few few other quibbles. No shampoo, conditioner, or bath or hand soap were in the bathroom when we arrived and were never replaced unless we asked. The same for laundry bag and request form.restaurant orders wre repeatedly gotten wrong. The worst restaurant was Silk, which looked and sounded so inviting on the website.
Sorry to go on so, but this was my 5th criise, including one on RC to Alaska, and I enjoyed the others much more. Read Less