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30 Singapore to World Cruise Reviews

This was our first sailing on the Victoria and it really is a most impressive ship . We had booked Balcony Club as we prefer the availability of dining when we choose . Shortly before leaving we upgraded to Princess Grill and considered ... Read More
This was our first sailing on the Victoria and it really is a most impressive ship . We had booked Balcony Club as we prefer the availability of dining when we choose . Shortly before leaving we upgraded to Princess Grill and considered the larger suite and good sized balcony well worth the extra cost . We were not , however, impressed by the Princess Grill dining room . It is large and caters for well over 100 people and is thus not an intimate venue . It compares unfavourably with the Club Balcony on the Elizabeth which ( on our earlier cruise) only catered for about 50 people . The waiters ( dedicated to a group of tables ) were polite and charming and very willing to please but on occasion did not notice when the plate was not as ordered. I could not fault the menus – 5 courses for Dinner and Lunch . We don’t have hearty appetites and never ate lunch there preferring to use the casual Lido restaurant where there was always a large range of different types of food where we could “graze” from the self service buffet . Even though we had the onboard spending allowance ( much of which was taken up by the automatic daily charging of staff gratuity charges of $27 ) I found the wine pricing exorbitant. In the restaurant a bottle of Cloudy Bay, Sauvignon Blanc had a basic price of $40 which was not too bad seeing that , tax free , in the UK it would be about £20 (c $26 ) . However a corkage charge of $25 was then added and ,on top of that , there was a service charge of 15% bringing the total up to $ 74.75 . I refrained from any further purchases there . Quite a number of people to whom we spoke also complained about drink pricing policy on the ship . The air conditioning throughout the ship was set low This was affecting the ladies, especially as they had to dress accordingly . A number complained that they had been unable to wear dresses which had been brought especially for gala nights . Perhaps this was a factor in the ship seeming deserted after 10pm . People were more comfortable in their suites. As regards the excursions we found these to be very well organised by Cunard staff as far as getting us off the ship was concerned but they varied in quality from place to place just as was mentioned in Cunard’s publications . They are dependent on local companies whose employees seem often to be students doing casual work . For example , in Mauritius , we had an early start one day and visited a charming old French colonial villa where we were given a bottle of water and offered a couple of very small deep fried battered vegetables . We then drove a long distance to an old sugar plantation factory which had been converted into a museum dedicated to the local spice industry. Here we were led around every section which , because of the time involved in slowly following other groups of visitors, we found intensely boring . It was over by around 2pm and there had been no allowance for lunch and we still had another town to visit . What was annoying was to find that the factory had a very pleasant outdoor café facility of which we were totally unaware and unable to use as we were then driven off for another 2 hours unfed, and with no opportunity of buying a snack anywhere , until we returned to the ship. Our cruise was part of the Victoria’s World Cruise and covered Singapore to CapeTown . When we boarded it was clear from the amount of coughing noted that there was a “bug” in situ . This was clearly recognised by the Medical Centre which had a prominent notice saying that they did not prescribe antibiotics for this bug which they said was a Cold/Flu infection . They admitted it was virulent and could take up to a month to clear completely . My wife caught this after a week aboard and was prescribed only basic cough medication and paracetamol. She saw the doctors twice and , it not improving , was then told that that was the only medication that they could/would prescribe . Her condition worsened and , when we disembarked in CapeTown , she immediately saw a doctor who diagnosed acute bronchitis and prescribed strong antibiotics and steroids and certified her unfit to fly ( we were due to leave 3 days later and this had to be extended by a further 3 days ) . We thus incurred considerable extra cost and had no opportunity of making the most of our time there . Regarding the entertainment (in the magnificent theatre) there were very good lectures during the day e.g. antiques , topical history and politics and regional cuisine but we found the evening shows and performances mediocre . All in all this was a rather like the proverbial curate’s egg – good in parts . For us however it was a disappointing cruise . Read Less
Sail Date March 2019
We joined QM2 at Singapore on a section of her world voyage. Embarkcation was reasonable enough and were soon at the Kings Court for a light lunch. Our cabin was an obstructed balcony on deck 7 - a spacious cabin well turned out ... Read More
We joined QM2 at Singapore on a section of her world voyage. Embarkcation was reasonable enough and were soon at the Kings Court for a light lunch. Our cabin was an obstructed balcony on deck 7 - a spacious cabin well turned out although we did have a problem with a leaking toilet for 2 days at the start of the cruise. Our cabin stewardess from South Africa was excellent - nothing was too much trouble. Food in the Britannia Restaurant was very good ( much better than our Celebrity Cruise last year ) the waiters were attentive and catered for our likes. However, the price of drinks/wine on board was eyewateringly expensive so only glasses of wine were sometimes consumed at dinner. The food at the Kings Court self-service restaurant was very good but finding a table was like being in a motorway service café! The entertainment onboard was mixed but special mention of a guest speaker - Malcolm Nelson, a retired Senior Customs Officers at London Heathrow Airport. His seven talks were unmissable and this was evident by the number of people attending in the Royal Court Theatre. We booked five Cunard excursions pre cruise - generally good but some days tiring! Dress code was mostly adhered to but come on Cunard - surely a jacket every evening for dinner is a little outdated! compared to P & O, Princess & Celebrity. Read Less
Sail Date March 2019
We recently returned from half world QM2 cruise Singapore to Southampton. Many good things about this 35 day cruise which, overall, we greatly enjoyed and for which the basic price (excluding on-board extras) was excellent value . Unlike ... Read More
We recently returned from half world QM2 cruise Singapore to Southampton. Many good things about this 35 day cruise which, overall, we greatly enjoyed and for which the basic price (excluding on-board extras) was excellent value . Unlike some recent reviewers, we were very impressed with quality of food and staff attitudes in Kings Court buffet, which generally also catered well for vegetarians like me – better than the Britannia formal restaurant though food and service there were good too. We didn’t see any need to use the over-expensive specialist restaurants. Staff service and attitude very good apart from the odd misery-guts in the bars, the coffee bar and the tours office – interesting to note that these are particular venues for the perhaps excessively high prices that we found charged for on-board extras (our main moan on this cruise), so maybe they’re fed up with complaints! That didn’t seem to embitter the equally expensive but reliably cheerful photography staff though... Pool and games facilities are very good – though of course there’s always the danger that some selfish people will dominate them, as happened on this trip with the table tennis. As for venues, Kochi was a wash-out, due partly, apparently, to the Indian authorities’ cussedness regarding visas, but many of the others were brilliant – especially Langkawi island, Aqaba (where the Jordanian air force display team did a brilliant and moving display and fly-past) Sorrento (a late substitute for Naples) and Cadiz. We’d rather have had an overnight stay at any of these harbours rather than at flashy less impressive and very, very busy Dubai ( a series of traffic jams linking building sites and designer shopping malls...) Evening shows too dependent on musicals but some of the acts – Kev Orkian, the Barricade Boys, David Copperfield, the acrobats - were outstanding. House band too loud, though! The celebrity speakers were alright (despite a tendency to not show too much of the human being behind the celebrity), but the enrichment speakers – especially history and astronomy - were very good and, at times, quite stretching! Disappointed no drama workshops as on a previous QM2 trip, but very impressed that two of the Ents staff put on an enjoyable poetry show. Other extras – the ship choir, the summer fayre – were enjoyable and imaginative. Selection of movies patchy but again some were very good, even if the daily programme provided details for the wrong movie on a couple of nights! Nightclub facility and house band (Purple Haze) very good indeed, though see entry below re cabin. Afternoon Classical music concerts absolutely fantastic with a brilliant selection of artistes. The house string quartet also very good and fully deserved their award of an evening show in the main theatre. The library on QM2 remains a wonderful facility – excellent choice of reading matter and a lovely and restful place to sit and read or work even when not open on evenings and early mornings. We had occasion to use the medical service and were very impressed by its professionalism and efficiency. There seemed to be a lot of tension and conflict on board regarding use of the limited self-service laundry facilities on certain decks. Is this always the case on cruises, we wondered, or is it something about Cunard customers?! Read Less
Sail Date April 2018
Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 ... Read More
Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 cruises.. We have never experienced such poor standard as our 36 days fromSingaporeto Southampton onQM2 . No management could spare the time to even acknowledge us. Only saw the Captain once at the welcome meeting where he simply smiled for a picture. Understand the not shaking hands but he could have use words to make us feel welcome. We have never been so long on a ship and not had any interaction with Officers. On the few occasions we encountered any officers they failed to even acknowledge our presence. Cunard well published dress code was blatantly ignored and staff failed to do anything about to. One evening I was came face to face with a passenger in hi pyjamas eating a plate of chips entering the theatre. Standard of dress is better maintained on a more casual ship. complaints about failure to maintain standard was not responded to by staff. Why did we bother to bring smart clothes for every evening ? 50% of the men is the theatre didn’t wear a jacket. In all our years cruising we have nevr seen fights over sunbeds until this trip. Policies were not enforced so people were frustrated. Everyone I spoke to was disappointed with the Cunard offer. Never again... any line but Cunard after this over priced cruise where we made the effort but others didn’t bother . The line just wanted to take our money . Read Less
Sail Date April 2018
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was ... Read More
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was the visas for India. We had no plans to go ashore in Cochin but was told that we must have full tourist visas otherwise we would not be able to embark the ship in Singapore. Due to a lack of time we had no choice other than to use Cunards intermediary CIBT visas, at a significant cost to us. Due to a lack of communication it turned out the visas were not required pre cruise. We watched people board the ship who had no visas. Cunard have since agreed to reimburse us, but only because we complained. If you were on this ship and had a similar experience then complain, they won't contact you! Secondly the stateroom------ We were in 13024 which is a club balcony cabin. The room itself was very nice with a roomy balcony and was well maintained by the steward, thanks Salvi.There is tea making facilities in the room which is always a bonus. Further to the stateroom there is significant vibration most of the time which is apparent to both port and starboard. Theses staterooms were a recent addition made during the last refurbishment. Cunard of course are aware of this and I'm told by a guest services executive that they are looking at ways of factoring it into the brochure stateroom descriptions. Too little to late for us, Cunard got our money, my wife got no decent sleep. As a matter of interest the vibration has nothing to do with sea conditions as it was present when the ship was on its mooring lines. Finally, the food--------I was served raw ( yes you read it right, raw) chicken with bloody juices running from it! As you can imagine there was mayhem, the servers, maitre d, chef and executive chef all arguing amongst themselves as to who was at fault, with fellow diners looking on in disbelief. I left the dining room and went for a meal. The outcome of this was that I was not allowed to make a formal complaint at the pursers desk,I wanted a case number so that I could take the matter up when I got home but was refused and told to drop the matter.I was given a complimentary meal in the Italian specialty restaurant, special it wasn't. Since being home Cunard agree that we have had a shocking experience with the three complaints and have offered us 20% of the cost of the cruise plus reimbursement of the cost of the visas. Is this commensurate with the cruise experience ? The service in the dining room was, we found, fine. The food in general in the dining room was adequate, but no more. A bit hit and miss. The service in the bars was, at times dreadful. Gone are the days of being escorted to seat and waited on for a drink, like it used to be. More often than not I got my own drinks at the bar and carried them back to where we were sitting. Staff work hard enough but there just isn't enough of them. The experience made me that I was at home in my local Wetherspoons. The entertainment for us was a mixed bag with no hint of a wow factor. The two productions shows were very poor and most certainly the entertainment was geared toward classical recitals and ballroom dancers with some jazz thrown in. The resident orchestra was very good as was the dance band. All in all we found the entertainment to be low key and not to our taste. Some of the sea day lectures were good though, as was the planetarium. Shore excursions were robbery but they are everywhere. The price of drinks was also robbery but we have seen worse, can't remember where. In the end we were glad to get home. Would we cruise Cunard again? Highly unlikely. For the life of me I can't see any evidence of a White Star experience, perhaps it's reserved for the grills? As for us we will continue cruising but methinks we will body swerve Cunard in the future. Read Less
Sail Date April 2018
We have sailed many lines and Cunard definately has a different feel to the American lines despite US$s used onboard and US owned. There was not the constanr push to buy packages and alcohol was even allowed to be brought onboard but only ... Read More
We have sailed many lines and Cunard definately has a different feel to the American lines despite US$s used onboard and US owned. There was not the constanr push to buy packages and alcohol was even allowed to be brought onboard but only for cabin use. The so called formal nights started at 10pm. We had a 6pm dinner so a long wait for the formal. We didn't bother with them. The formal dining room food was very disapppinting but the buffet was the best we have had at sea. Gym area was not supervised and many people were using equipment incorrectly even when pt walked passed they showed no interest even if asked. To Cunards credit many shore excursione were competive with private ones, however if a tour was cancelled a 10% penalty was added to your onboard account. Book shore excursions early as prices increase closet to departure.Shore excursions were advertised for Cairo but never eventuated. Bed linen was superior quality but pillows were awful. We had to purchase our own. Not sure I will do such a long cruise again with many sea nights. Read Less
Sail Date April 2018
Our 21 Day Cruise aboard HAL's Amsterdam from Singapore to Cape Town was our best cruise ever. We have cruised many times on multiple cruise lines and have Elite Status on multiple cruise lines - so this is a significant statement. ... Read More
Our 21 Day Cruise aboard HAL's Amsterdam from Singapore to Cape Town was our best cruise ever. We have cruised many times on multiple cruise lines and have Elite Status on multiple cruise lines - so this is a significant statement. We knew prior to the beginning of our cruise that the Amsterdam would be going into dry dock in May, 2018 so we were very afraid that the condition of the ship would be poor. To our great surprise, the Amsterdam was quite the opposite. The Hotel Director, Henk Mensink (Dutch) is the best Hotel Director I have ever seen and takes great pride in his efforts to have his Team keep the Amsterdam in pristine condition at all times - even just before going into dry dock. Most of the ships we have sailed on which were about to go into dry dock had declined in condition - with several ships having very horrible conditions such as sewer problems, flooding problems, ratty carpeting, etc. This is why we were so pleased with the great condition of the Amsterdam. We were also favorably impressed with the Captain: Jonathan Mercer (British). The food on this cruise was excellent every day - as was the service, especially in the Lido. The quality of the entrees and desserts was great. Many options were available and never long wait lines in the Lido. The ship décor is classic and quite impressive. We are looking at more cruising opportunities aboard the Amsterdam and highly recommend this ship. Read Less
Sail Date March 2018
The American Holland, New Amsterdam Cruise was excellent. Starting with arrival and checking was a great experience for anyone looking for a great time.The variety of the food and the picnic at half moon cay was amazing. We did not use ... Read More
The American Holland, New Amsterdam Cruise was excellent. Starting with arrival and checking was a great experience for anyone looking for a great time.The variety of the food and the picnic at half moon cay was amazing. We did not use the cruse excursions but others and they were very good. Everything, was quiet impressive but Arsana services and care was my highlight, The guys that took care of the cabin were amazing, I ask for ice for my back one day and for that point on Arsana had ice for me every day. Arsana and Konang were absolutely above and be on expectations taking care of us. Enrike in the dining room was exceptional as well, all service areas were impressive.The cruise was excellent, almost everything, I though that all entertainment was targeting one age group but other than everything else was amazing. I highly recommend this cruise for everyone. Read Less
Sail Date March 2018
I chose the QM2 because of its reputation and a desire to sail on her. It was the smoothest sailing I have ever experienced. The ship is spacious. The stateroom was very comfortable. QM2 is a true ocean liner and a grand ship. The pre ... Read More
I chose the QM2 because of its reputation and a desire to sail on her. It was the smoothest sailing I have ever experienced. The ship is spacious. The stateroom was very comfortable. QM2 is a true ocean liner and a grand ship. The pre cruise package purchased through Cunard was dreadful because the transfer from Singapore's Changi airport to the Fairmont hotel didn't happen - nobody was at the airport to pick us up. After an international flight we had to walk all over the airport trying to find someone who could answer our question 'where is our transfer?'. We ended up getting a taxi to the Fairmont Hotel where we were persuaded to pay additional money to upgrade our pre-paid room. Nobody from Cunard or the transfer personnel contacted us to apologise for the confusion. We were told somebody would pick our bags up next morning and deliver them to another hotel where we had to walk to and claim our bags before boarding the transfer. Unimpressed with this chaos we decided to pay for a taxi to port ourselves. Cunard have never offered any compensation despite the matter being reported to them. The room at the Fairmont was lovely and we had use of the club lounge for food, drinks and breakfast. This privilege was only because I paid to upgrade as otherwise we had to walk to another hotel for breakfast. Embarkation was a chaotic nightmare as the computers broke and thousands of people waited hours to embark. As far as the experience on the Queen Mary 2 I have to say it was wonderful. We particularly enjoyed the viewing window to the bridge. The dining experiences were wonderful and the food delicious. The captain was a gentleman. After exploration of the QM2 we were not that impressed with the kennels as the outside area seemed insecure in terms of fencing and it looked like some dogs could just jump the railing. We travelled through high risk waters (pirates) without incident and there was a black out each night with curtains drawn. Yet I had to alert the reception that the outside lighting / ship's night lights were still on so I think those pirates would still have seen us! There was a viral outbreak during the cruise which made things unpleasant as it is with all cruises that have these outbreaks. Yes I would love to travel on the Queen Mary 2 again as it was a grand experience. Read Less
Sail Date April 2017
The above is what I was told by the Deputy Captain when I finally managed to corner a member of the deck department to ask why some new lashings hadn't had a whipping or a back-splice put onto the cut ends. He looked puzzled at my ... Read More
The above is what I was told by the Deputy Captain when I finally managed to corner a member of the deck department to ask why some new lashings hadn't had a whipping or a back-splice put onto the cut ends. He looked puzzled at my question, initially, so I explained that a seaman would always do this (or even wrap a bit of electrical tape around it) to stop the rope fraying. He then said it wasn't important. 'Good seamanship isn't important?' I asked, incredulously. Then he told me that the lashings had been done by a member of the Security Team and not the deck crew to which I replied that even if that was true(it wasn't as I'd watched the work being done) why had no-one inspected the work in the ten days it had been flapping away on the Promenade Deck. A rhetorical question because, by this time, I was aware that no-one ever checked anything that the deck crew did onboard the Queen Mary 2. After 44 years at sea, the last 24 in command, I wondered how I'd react to being a passenger on someone else's ship and, although I didn't go out of my way to see things that could be improved, it was difficult not to notice safety breaches, slack behaviour etc. etc. As I'm quite used to the defences put up by a poor crew I made a note and photographed as much of this as possible with a view to discussing it with a senior member of staff but, as a lot of other people have already mentioned, you rarely get the opportunity to talk to a member of the nautical team (deck or engineering). (This ran to five pages by the time I left the ship in Southampton.) So I sent it all off to Cunard after we returned home because, make no mistake, this is a wonderful ship and it broke my heart to see the unprofessional way it is being run. Mostly we enjoyed ourselves (Singapore back to Europe is an old run of mine)but there were a number of areas where improvement would be easy to effect and stop an awful lot of the recurring complaints from these pages. I received a reply, timed at 16:38 on the Friday afternoon before a Bank Holiday weekend, which appeared not to be a reply to my letter but someone else's. Typical really of Cunard, poorly trained and motivated staff trusted to reply to complaints but not that bothered. Banging off a reply, as the weekend was coming up, and she wanted to clear her desk. I said we joined in Singapore and the IT system had crashed meaning we stood for 45 minutes before we actually got to the check in desks. Cunard's reply apologised for my poor experience joining in Cape Town! It continued in that vein, answering complaints I hadn't made, and then expressing the hope I'd book with Cunard again. So I replied, to this, pointing out that she hadn't actually answered any of my concerns but someone else's. My reply copied in the Vice President but, of course, no subsequent response has been received. Because they have replied and won't revisit my letter, presumably? I'll also point out to everyone who fills in the FIFO questionnaire, on their return, that if you put in a three star review, or above, there will be no response. The only ones that get an answer are the one and two star reviews, even if there is valuable constructive criticism in the others. I suppose the thinking is that if you rate your cruise as 'good' or above it's not necessary to look at what you've said. Modern management is all about 'continuous improvement' though and there are a lot of useful points that Cunard don't bother to look at ... why not? Another rhetorical question ... I know the answer, as do a lot of the readers. They're Cunard and there are no problems on their ships. But there are: My main concern is the safety culture on the QM2. These cruise ships/liners must be able to be evacuated in 30 minutes but the marine crew (from what I saw) are unprofessional, unmotivated and unsupervised. I documented numerous instances that reflected this but received no acknowledgement so, presumably, Cunard think it's safe for their crew not to wear a safety harness when working aloft, safe for a crew member to clean his scraper by holding it to the turning head of a disc grinder whilst passengers walk past, safe not to clean public areas thoroughly when the ship is in the grip of norovirus etc. etc. And if this is what I saw in the public areas what on earth is going on in the areas outside public scrutiny? Is that why it took so long for them to get on top of the norovirus? What about fire safety? I watched crew members leave gates unsecured so what are they doing in their own accommodation and work areas? It is a lot easier to tie back a fire door than to continually open and close it as you walk to and fro. Everything I saw, with regard to the marine crew, would suggest to me that this is the sort of thing they'd get up to if they weren't supervised. And they're not supervised. Read Less
Sail Date April 2017
Don't except, as we did, a guaranteed balcony grade instead of a state room number, as you will end up on deck 6. The pounding of feet runners and power walkers from above will wake you from 5.30 am on wards, whilst the dragging of ... Read More
Don't except, as we did, a guaranteed balcony grade instead of a state room number, as you will end up on deck 6. The pounding of feet runners and power walkers from above will wake you from 5.30 am on wards, whilst the dragging of deck lounges by the selfish few before 7 am grabbing their spot on their way to breakfast will insure there is now chance of returning to sleep! The quite delightful Carinthia Lounge is being ruined by inattentive staff preventing the regular use of the lounge for passengers bringing multiple plate meals from the main buffet restaurant. How much bacon fat and bake bean juice can the soft furnishings take or the carpet soak up coffee spillage. We have immediately rescheduled our next trip with a definite state room allocation on the top decks in order to enjoy what is otherwise an very pleasurable cruising experience on Queen Mary 2 but if we have a preference for a favorite Cunard ship it would be the Victoria. Mr and Mrs G Reeve Read Less
Sail Date April 2017
We chose this trip via Imagine Cruising because the trip to India after the cruise was the added attraction.Boarding at Singapore was abbismal as they said the computers were down ,meaning long waits and even longer queues as 2000 people ... Read More
We chose this trip via Imagine Cruising because the trip to India after the cruise was the added attraction.Boarding at Singapore was abbismal as they said the computers were down ,meaning long waits and even longer queues as 2000 people were waiting.On board at last we found orientation around the ship difficult for the first two or three days and would describe the layout as higgle piggile.But having said that she is beautiful ,stylish and upmarket ,all public area are gorgeous and also she is so stable you are completely unaware that you are at sea.This part of the cruise was through Malaysia and the Indian Ocean and was incredibly hot and humid but Adora's was an oasis if coolness.Meals were on late sitting and we had a table of 6 ,they were friendly and sometimes it was difficult to speak to everyone ,food was very good most of the time but occasionally as with everything some were just OK.Drinjs as usual were rediculouly overpriced so wine was not purchased.The pub was a good place to meet and enjoy the old g and t.Shows we also found to be hit and miss but the theatre is amazing and would not be out of place in the Westend.The cinema/lecture auditorium was also first-class.Drinks parties given by the Captain were fun and you got a FREE drink and met fellow cruisers ,most we talked to are looking forward to the Indian Adventure.Disembarkation was also chaotic with people unaware of which coach was correct for them.The heat at Dubai was draining and after waiting ages we just got on any bus going to the airport,missing our private transfer in the chaos and then finding our own way to the correct terminal for our direct flight to Delhi with an Indian airline.Most of the Imagine Cruisers were booked on Emirates and we luckily missed the further chaos at Delhi airport where they took more than two hours to clear evisa entry.We particularly enjoyed the pool and jacuzzi in the late afternoons as the heat in this area of the world is stifling. Read Less
Sail Date April 2017
Just been on board for 10 days and was pleased to get off, personally I found the food not to be 5 star, the buffet area, although the food was better, I likened it to a motorway dining area, with the seating arranged so people were ... Read More
Just been on board for 10 days and was pleased to get off, personally I found the food not to be 5 star, the buffet area, although the food was better, I likened it to a motorway dining area, with the seating arranged so people were walking around you while eating. We wanted to do our own thing when we docked instead of organised tours, the tour people were not interested in the least in helping. I said at one time we wanted to go snorkelling and did they have any information, I was told in no uncertain terms I would have to ask when we went ashore. There were no information leaflets of the places we were visiting, it was organised tours at expensive rates or nothing. The last 2 days the ship was in lockdown as there was 120 crew members and a few passengers went down with norrovirus, an ambulance was called when we went into port, but this was all kept quiet to the oncoming passengers. The entertainment was pretty poor. This was by far the worst cruise I have been on, this was my first and last time with Cunard. Read Less
Sail Date April 2017
I had always wanted to cruise with Cunard and when this cruise came up it seemed the perfect time to try them. Waiting for check in was not a good start as the computers were not working and everyone had to wait so the area become very ... Read More
I had always wanted to cruise with Cunard and when this cruise came up it seemed the perfect time to try them. Waiting for check in was not a good start as the computers were not working and everyone had to wait so the area become very crowded. Once they came on-line everything moved very swiftly and smoothly and we were soon in our lovely stateroom. The cabin was beautifully decorated and the bathroom a little larger than average. I would like to remind people that the Queen Mary 2 is an Ocean liner and not a cruise ship. This means that particularly on deck things are not as decorative as other ships. Having said this the service everywhere was very good. The food in both the main restaurant and buffer was wonderful and the restaurant staff could not do enough for us. Sometimes the buffet was a bit hectic and you had to wait for things. The entertainment was of a very high standard I partially enjoyed the shows in the beautiful theatre and the planetarium. If I am going to nit-pick the seats in the theatre were rather uncomfortable. Only real complaint was the organisation or rather lack of it when trying to use the shuttle when in port, complete shambles. All things considered I really enjoyed this cruise, but if I am honest it was not the extra special experience which I expected. I would really recommend this ship to anybody keen on ballroom dancing. There was dancing every night to a live band in the Royal Ballroom. Read Less
Sail Date April 2017
We chose this cruise due to the ports served. Originally planned to go with Oceania but I did not like the reviews. Cunard did not gouge us on Visas for example. Oceania charged $150 for Vietnam visas Cunard only $30. We upgraded to ... Read More
We chose this cruise due to the ports served. Originally planned to go with Oceania but I did not like the reviews. Cunard did not gouge us on Visas for example. Oceania charged $150 for Vietnam visas Cunard only $30. We upgraded to Princess and that made a big difference. The Princess Grill was the best run dining room that I have ever seen. If you take a cruise on this ship it is worth the extra money to upgrade. The better dining room with any tie dining and the private lounges and extra room make it well worth it. Service on the ship was excellent. I loved every day and loved the exotic ports. Shore excursions were good but we did a lot of private tours. The only bad thing that I canny is that the precruise service from the Cunard Call Center is awful. Any time I called they gave me misinformation. Great time great food great ports great staff. Read Less
Sail Date March 2017
My husband and I chose this cruise because of the itinerary. The embarkation process ran smoothly and we did not have to wait too long to board the ship in Singapore. We had a cabin near to mid-ship on Deck 4 with an obstructed view ... Read More
My husband and I chose this cruise because of the itinerary. The embarkation process ran smoothly and we did not have to wait too long to board the ship in Singapore. We had a cabin near to mid-ship on Deck 4 with an obstructed view - i.e. there was a lifeboat right outside the window so we could only see the sky. The cabin itself was a nice size with two wardrobes and a few shelves. under the bed were two roll out storage boxes which were very useful and the bed were high enough to be able to store the suitcases underneath. There was also a sofa in cabin so you could at least sit and relax without having to sit or lie on the bed. The bathroom was the usual square box with a small shower in the corner and the inevitable plastic shower curtain. You have to step up and down to the bathroom which could be an issue for people with disabilities. We ate most nights in the Britannia Restaurant at the 8.30 sitting. We had a very pleasant group of people on our table and great fun was had but unfortunately, we did not feel that the food met with the standard we had expected. My husband has a good appetite and asked for extra vegetables and potatoes to be served each night but unfortunately these were the same practically every night, broccolli and cauliflower with chips - really, is that all they could find? The foods was ok but even on the "Gala" nights, there did not seem to be anything particularly special and there did not seem to be any themed nights in the main restaurant but there did in the Lido Buffet. As with all cruise ships, it is very difficult to get the food to be served hot. Our waiter and his assistant tried to help as much as they can and they were both friendly. The Maitre D made the odd appearance but did not really seem that interested. We did notice that when you walked into the restaurant there was a dreadful smell of gas, not sure what that was all about but no-one ever seemed to complain. The entertainment was on the whole quite good although there were a couple of acts that were not to our taste, but you can't please everyone all the time, however on the final night of the cruise, whilst the "world cruisers" were off the ship at a special dinner, the remainder of the passengers were treated to what can only be described as a "scraping from the bottom of the barrel" of entertainment. They had an amatuer "African music and dance troupe" followed by an elderly couple who played keyboard and sang which really was an insult to the intellegence of the guests left on board. What were Cunard thinking? The entertainment team were great fun to be around and they joined in with everything with such enthusiasm. The quizzes were of a good standard. The standard of lectures on board was really good with Jenny Bond, John Snow to name but two of the speakers. The ports of call were busy but unfortunately we felt that the tours offered by Cunard were very expensive and from what other people told us, they did not think that they were particularly good value for the money and that some of the guides were not very good. We tend to do our own thing but the information given for independent travellers is not very good and indeed at one port of call Cunard provided a map of the main town but their shuttle service took us in the opposite direction to a beach area. Not quite sure what that was about. Cunard do provide shuttle services at each port but these always take you to a shopping centre rather than to the centre of the town from where you can explore. Drinks on board are very expensive even for an average bottle of wine you are paying at least £ 40.00 and then you have to add 15% service charge. Overall, we felt that this was just a version of a P&O or Princess Cruises and that you are paying for snob value which is, in our opinion, no longer there. Read Less
Sail Date March 2017
We chose this cruise along with a trip to India. The ship is very tired and needs total refurbishment. The hot food in the buffet was inedible, cold food acceptable. The restaurants were good with a good choice of menus. The ... Read More
We chose this cruise along with a trip to India. The ship is very tired and needs total refurbishment. The hot food in the buffet was inedible, cold food acceptable. The restaurants were good with a good choice of menus. The entertainment was awful and it was very evident that the ships company were tired and lacked enthusiasm. There was a dreadful smell of sewage on the ship which was so bad we could not sit on our balcony. This ship is not good and certainly not the luxury experience we expected. The only saving grace was the staff who were exceptional and did their upmost to help you. We would never go on this ship again, in fact we are not sure if we would use P & O cruises again. It is a shame as we have been on P & O before and thoroughly enjoyed ourselves. The standards are slipping and it was certainly not luxury. Read Less
Sail Date March 2017
We joined the ship in Singapore -one of our favourite cities in the world- and as Silverseas arranged the flights we were met and taked to the hotel and on Tuesday to the ship. We walked straight on and it was lovely to be ... Read More
We joined the ship in Singapore -one of our favourite cities in the world- and as Silverseas arranged the flights we were met and taked to the hotel and on Tuesday to the ship. We walked straight on and it was lovely to be 'home' again. The ports of call were the normal for these sectors but there were a few new ones so we were happy to wander around without the need for a guide The food in the resturant was for the most part excellent and only 2 or 3 nights did it fail. even I make mistakes :( We really enjoyed lunch on sea days in the resturant as it was not hurried and the food was excellent. and you could easily dine in complete privacy. We finished in Monte Carlo and are trying to book a little sector for 2019 but it seems like it will be booked out as it ends in London for a change Read Less
Sail Date March 2017
Price/smaller ship/traditional ship (2000 passengers?) The ship is traditional older class and embarks on a world cruise in Southampton UK once a year in January .Special deals are offered to fill some legs of the journey at reduced ... Read More
Price/smaller ship/traditional ship (2000 passengers?) The ship is traditional older class and embarks on a world cruise in Southampton UK once a year in January .Special deals are offered to fill some legs of the journey at reduced prices perhaps to sell the cabins and ours was Singapore to Fremantle section ...Last year we did Darwin to Hong Kong I can't believe how much the service and offerings such as restaurant varieties offerings and standard and general demeanor of staff has declined in just under 12 months since our last trip .Most of the staff including wait staff were very apathetic and had a "attitude"to dealing with any issues that arose and it certainly reflected(perhaps they were getting tired since commencing the journey of world cruise) There was talk on board that P&O are discontinuing the world cruise segment of this ships itinerary from now . Please be fully aware that a great deal of passengers due to age and physical conditions would be perhaps having their final holidays/cruise and many are quite infirm or lack a good deal of mobility .(Walking aids/zimmer frames and wheel chairs abound ) If you are looking for a fun /vibrant/exciting cruise holiday or ship then the Aurora is not it. The ship although once grand is very tired after 17years and very dated decor such as furnishings and carpets etc The balcony cabin my wife and i had was adequate although very dull and dated in furnishings and appearance . I was fully aware of the limitations and age of ship when booking after last year ,however my major concern was how much it has gone downhill in standards and service since then . In my opinion it is time for the Aurora to be retired from service due to age and condition Based on my experiences on this trip i would not be booking any future cruises with P&O as the competition certainly do it a lot better with more modern offerings Read Less
Sail Date February 2017
Embarkation & disembarkation went smoothly, however the ship was so disappointing. Cunard market the Queen Mary 2 as the Flag Ship of their fleet. It was shabby and showing its age. In the Britannia Restaurant, The Golden Lion Pub ... Read More
Embarkation & disembarkation went smoothly, however the ship was so disappointing. Cunard market the Queen Mary 2 as the Flag Ship of their fleet. It was shabby and showing its age. In the Britannia Restaurant, The Golden Lion Pub and some heavy traffic thoroughfares their were holes in the floor which were carpeted over. If wearing high heels the shoe heel often would bury itself in the hole resulting in either walking out of your shoes or stumbling and almost falling over, surely this is a health & safety issue. The Kings Court Buffet felt grubby, the paint work was worn, marked and old fashion and the tables and chairs were cheap and nasty looking. It was also poorly designed, a long corridor with small eating areas duplicated on the port and starboard side with two self service buffets. After selecting your food the search was then on for a table which involved walking up and down the corridor in search for a table balancing a plate of food. Tea & Coffee was not served at your table as on other cruises we have been on. Again it involved walking back along the corridor to the self service coffee/tea station and retracing your steps to your table, quite often against the flow of the traffic. The food in the Kings Court was the virtually the same as the dinning room but tended to be hotter. In the Restaurants, generally, meals were not delivered on trays to a workstation in order to serve the whole table together. Meals were bought out individually and served, quite often with extraordinarily long delays resulting in guests either waiting for the whole table to received their meal or commencing when they received their meal so it would be hot, either way it didn't create a pleasant dining experience. It is widely expected wine will be more expensive than at home but the mark up was excessive. A cost of $47US was not unusual for a fairly ordinary bottle of wine. We had a Balcony Cabin. The furniture on the balcony was old & chipped, the paint work was patchy and peeling off. The Cabin was kept very clean & tidy by our lovely & cheerful Cabin Steward. The furniture was old and worn, the TV was old fashioned and small and reception and selection of programs poor. The hair dryer was pathetic, about a 1960s vintage, screwed into a draw restricting its use with extreme heat settings. The Cunard dancers and singers didn't seem to put on many shows compared to other cruises and certainly not spectacular or memorable. The comedians, magicians and guest singers were funny, entertaining and enjoyable. The Shore excursions were variable, generally good although a bit pricey. It was noticeable a lot of guest had coughs (dubbed the "Cunard Cough"), also during the cruise a Gastro Virus effected approximately half the guests. Average age of Cruisers about 80. We didn't experience the Speciality Restaurants as they didn't appear to be very special. A first for us, we usually enjoy trying these and have always enjoyed them on previous cruises. We have sailed on the Queen Elizabeth and enjoyed it however we felt so let down we will never sail Cunard again. Read Less
Sail Date April 2016
Embarkation was an orderly mess. We got to the cruise terminal before 11am, but boarded the ship around 2pm. Boarding was color-coded, and we were surprised that they were calling all the colors except ours -- 10 colors were called ahead ... Read More
Embarkation was an orderly mess. We got to the cruise terminal before 11am, but boarded the ship around 2pm. Boarding was color-coded, and we were surprised that they were calling all the colors except ours -- 10 colors were called ahead of ours, although the terminal had only a few hundred people when we arrived. And Windjammer was full when we went up for lunch, so it probably wasn't FIFO from the terminal. Debarkation was worse. Quantum wasn't sailing out the day we reached port, as they had an event at Royal Theatre with Shanghai government officials that night (so that's why we needed to get to Baoshan quickly, in spite of fog). The right thing for the hotel dept to have done was allow us to leave the rooms when they called our luggage tag numbers, and not force to crowd 4,239 guests in Royal Theatre and 270. They also closed out the food outlets an hour before we reached port, so Deck 5 public spaces were all crowded with nothing to do and standing room only for a lot of people. Upon reaching the terminal, many people who debarked ahead of us were still there. It was just fortunate that we booked our own Shanghai tour and I was able to update our guide constantly with our arrival info, so we were able to meet up at the offsite parking area in good time, in spite of private vehicles not being allowed to park near the terminal due to the Quantum event that night. Dynamic Dining (now Dynamic Dining Choice) is good for people who booked together, such as families and friends. It's just like going to a restaurant with reservations. If travelling alone, traditional dining (or Dynamic Dining Classic, for Quantum Class) would definitely be better. All our reservations were there, so I never experienced the "missing reservations" problem that other people had. It's also so much easier to modify reservations on the Royal IQ app than on the RCCL website. Lesson learned -- dine early to get to the shows that don't need reservations, and be at Royal Theatre 15 minutes before a show to avoid pillar obstructions. Windjammer after the show if you get hungry. The restaurants were a mixed bag. The only one we paid for was Jamie's for lunch ($15), and it was very much worth it. We usually had excellent food, a good server, and good service times, although it was rare that we got all three in one meal. The menus were changed twice -- menu A on the first 3 nights, menu B on the next 3, and back to menu A with additional Chinese dishes (but without many of the Signatures and Classics) on the last 3. One thing I was happy about was that we were able to get ice cream or sherbet at every restaurant, even when it wasn't on the dessert menu. North Star -- long lines whenever we passed by, so we didn't go. iFly -- did it twice, because fog on the last day made the captain open up a lot of activities. It might have also been possible to fly without reservations on the second to the last full day, as iFly personnel told me to come back on that day, although I didn't. Waverider -- sister says there were times that only two people were using it alternately, but there were always a lot of people when I passed by. Entertainment -- only Starwater was reservable, but I don't think everyone had a chance to watch because 270 was spacious, but had much fewer seats than Royal Theatre. Unlike earlier cruises where the entertainment was posted in the Royal website, we only knew the shows for the day when the Cruise Compass came out, which made it difficult to match reserved dining and going to shows. The Music Hall was a useful venue, but they seemed to have turned it into more casino space now. Guest Services -- laundry dept lost one of my underwear, and cost to replace was a little under $10. Chinese girl at guest services kept on saying that laundry dept couldn't find it anymore, so I would be credited $80. I thought that was impossible, because I was claiming $9+, and wash & fold was only $30, so I thought maybe she was saying $18. The next day, $8 was credited. Please practice your English more. Lesson learned -- have it in writing and signed. Now that I've been spoiled by Quantum, I'm not sure if I'll ever go on another class of ship again. Read Less
Sail Date June 2015
My wife & I were on the recent Singapore to Shanghai 9 night sailing. We are experienced cruisers across many brands. We love cruising & mainly look for the positives. There were some minor disappointments on this cruise but we did ... Read More
My wife & I were on the recent Singapore to Shanghai 9 night sailing. We are experienced cruisers across many brands. We love cruising & mainly look for the positives. There were some minor disappointments on this cruise but we did our homework before we left & we knew there would be some changes with the ship moving to the China market. We scored a great last minute special for this cruise & combined with doing our homework such as pre-booking most things we really did enjoy this cruise. In retrospect the minor problems were just that, minor. Maybe if we had paid full price, we may have been more disappointed in some things. Here was our experience: We flew into Singapore the night before & stayed at the Conrad near Marina Bay. This was a fantastic 5 star hotel & I would not hesitate to stay there again. Embarkation: We were Gold status & this did take a while. There were more people in our line than the newbies. I use a walking stick to get around & I appreciate when there are special lines for us people that are somewhat disabled, but only noticed one of these special lines at the security point. Ship: After we boarded, we set off to explore the ship & yes we were Wowed! The overall layout of the ship was great & everything felt new, clean & somewhat luxurious. We have sailed on the Allure so we were hoping for some funky new things on this ship that RCI had promised in its marketing & I felt in most parts they delivered. eg, The 270 lounge was amazing & one of our favourite areas to relax or see a show. We loved our stateroom, a spacious balcony up on deck 13. It was very nicely & cleverly appointed & very comfortable & loved using my wow band to open the door. We also loved the Seaplex & bumper cars as well as the North star. We did this over Hong Kong which made for amazing views & we were lucky the wait was not too long as most people were still ashore at the time. Another great venue was the Music hall, it was a great big two storey space that catered for bands, nightclub or other get-togethers. The main Theatre entertainment was a bit hit & miss. I thought the shows in the second half of the cruise were better. Unfortunately they replaced MamaMia with a new show called Sequins & feathers & other than the pretty girls on stage, lol, I really didn’t enjoy this feature show. I thought the music & dancing just didn’t have a nice mix & flow. It just looked messy & disorientated. My favourite area was the solarium up front and I spent a lot of time lounging around there. This is truly an all weather ship to suit one & all. Food & service: We sail Royal for their amazing ships not for their food. I personally have had better food & service on other Cruise lines, both cheaper & more expensive. We did however like the dynamic dining concept. We tried American Icon the first & last nights of the cruise. The first night food was not bad but the service was the worst I have ever come across of my 12 cruises. Seriously it was terrible. The last night service was better but the food was horrible. Chic in contrast was much, much better & ate there twice also. Silk was nice overall but thought the ambient lighting was just too dark. Never tried Grande. Of the fee paying eateries we tried Jamie’s twice & loved it, it was clearly our favourite on board. We also tried Chops Grill & were very disappointed. We always do a steakhouse on each cruise & they have always been great but this was terrible. Once again the lighting was very low, the service was only average & the meals bland & not worthy of the extra price. Presentation on the plate was clearly lacking & the food just didn't excite the tastebuds. Windjammer was ok food wise but it seemed everyone else on the ship was there the same time as us. Some days we did a full lap around & could still not find a spare seat/table, Once again this is extra annoying as remember I use a walking stick, so trying to find a spot while balancing a plate of food ain't easy! Food from the cafe's were very quick, nice & easy but the pizzas were quite bland also. The 270 cafe was a hit for us, good food for breakfast or lunch & never crowded. We had Royal Replenish drink packages which we had pre-paid from home. These did work well from bars for coffee’s, water, etc, but some of the automated machines often seemed to be out of order. In regards to C&A & M&M we did receive all info in our Staterooms as normal & the normal type of events were held. Ports: Pre booked ship excursions for Vietnam – local town of Vung Tau, & Xiamen China – city highlights. Both trips were just ok, nothing special. In Hong Kong we docked overnight & used this extra time for our self organised trip to Macau. This was a very long day but well worth it, got to see Giant Panda’s, the old & new towns & the amazing Venetian Casino which is said to be the largest in the world. Guest services, well this was where a lot of improvement could have been made. Lucky we didn’t have to go down there very often. Constant long lines & the mostly Chinese staff had very little English skills. Admittedly, I don’t know much chinese but this was a bit frustrating when trying to organise our passports for a visit to Macau. It took 3 separate trips to Guest services to get this organised & then on the morning we arrived in Hong Kong & went to go pick up our passports so we could make our way to Macau, there was a total shambles in the Port hall & no-one from RCI seemed to know what the procedure was & we along with many other disgruntled guests spent 1-2 hrs waiting to get our passports, & then made to feel that the mix up was all our fault by the Chinese RCI staff. Their rudeness in the matter shocked a lot of us passengers. So much for Customer Service? As for Shanghai Disembarkation, well no-one can be blamed for the fog & it delayed our docking for several hours. However the whole process was handled very poorly. The ship apparently anchored out of the harbour at about 3am, It would take another 5 hours of sailing from this point to Dock. So, unaware of this, all passengers were up early to meet in their respective areas to get ready to get off the ship, but No, it wasn't until about 9am that they told us we would still be hours away from docking (maybe 4 –6pm) and we could return to our rooms. They could have told us this two hours earlier & we could have slept in some more or not have rushed to Breakfast, etc. They did give us free internet & lunch. Later in the day when we finally could get off we were lucky that we did self assist with our luggage & didn't have to put up with all the craziness in the terminal. However we were in line waiting to get off the ship for a long time because many people in front of us who still had to pick up their luggage in the arrivals hall, had gotten into line well before their number had been called. This just meant that not only did they hold us up, but they then standed around waiting in the cramped area in the terminal waiting for their luggage & adding to the confusion. This was very poorly handled by RCI. We then got a taxi into the city where we already had a hotel booked. The Raddison New World Hotel. A nice hotel but not as nice as the Conrad in Singapore. This was the largest Cruise Ship to ever visit Asia, so the welcome we received in each port was a real highlight, with lots of Chinese Dragons & drums & dancing. Our balcony was on the Starboard side & we always seemed to dock on this side, which worked out well for us as we had prime viewing for these great welcome exchanges. Overall we had a great time & would cruise the Quantum again for the right price/Itinerary. Read Less
Sail Date June 2015
It was very much regretted that all the great moments we had enjoyed so much on board was ended with poorly managed disembarkation process. During the chaos, all the crews were too busy with incoming guests and not caring the outgoing ... Read More
It was very much regretted that all the great moments we had enjoyed so much on board was ended with poorly managed disembarkation process. During the chaos, all the crews were too busy with incoming guests and not caring the outgoing guests properly and not even informing the outgoing guests what really happened rather than keep them waiting in a long line . We were forced to get out from the room at 3:00 PM while our disembarkation turn was still 6:00 PM. After getting into the terminal building, another 2,5 hours que required to get on the taxi, it was a bit fortunate that it was in the evening, if we got no 6 hrs delay, taxi queing would be under the sun. The ship berthed at 3:00 PM and we reached our hotel at almost 10:00 PM. We are not blaming all this chaos to RCI since partly caused by the capability of Bao Shan terminal to handle large ships but this should be able to be handled much better by RC who is supposed to have a lot of experience with this kind of situation. By the way on board activities were so enjoyful, great restaurants, well organised all ages activities, very clean environment, nice swimming pools, excellent fitness club, great hospitality and kind staffs. It was a pity that internet connection was not part of the cruise package and the rate was above the average. We do not think to sail with Quantum again especially star/end in Shanghai. Read Less
Sail Date June 2015
Quantum of the Seas is so beautifully designed... It needs Management BAD. I love cruising. This was my 42nd cruise. Never before have I had to go to the Diamond Concierge to get soap for the shower. I asked the cabin steward for ... Read More
Quantum of the Seas is so beautifully designed... It needs Management BAD. I love cruising. This was my 42nd cruise. Never before have I had to go to the Diamond Concierge to get soap for the shower. I asked the cabin steward for another bar of soap after four days, and he told me he didn't have any. I asked him what I should do, he replied: "you should use less.." Basically that is the microcosm of the entire trip. Restaurants are truly bad with terrible service. One night (at Silk) I couldn't get ice water. The water was warm, so I asked for ice. The waitress told me she would have to go to far to get it, and couldn't. She left and never came back. No dessert, no coffee... Nothing. The show promised had apparently gotten off the ship prior to my cruise, so there was only fill in entainers. The sole violinist in its place was nice. In all fairness, the Windjammer was excellent. The decor was beautiful. But there were few shore excursions and they clearly had been thrown together and not well done. The six hours to get off the ship and get a cab in Shanghai allowed fellow passengers to vent at the bad service from the cruise. One elderly lady who had been on for three back-to-backs was screaming (every five minutes) how the cruise sucked. Too bad it wasn't entertaining, but instead a loud reminder of how we have to remember to never book this line again. As a Diamond Member for the last decade, it made me sad. Standing in the rain without cover was almost therapeutic in the line of 2500 people. I will remember the beautiful ship, but can never recommend it to anyone ... Not a good experience. Read Less
Sail Date June 2015
As Diamond members who have had numerous cruises with Royal Caribbean, we were anticipating a Quantum cruise to be the best ever. We were greatly disappointed. The staff was poorly trained, with a couple of exceptions (our cabin steward ... Read More
As Diamond members who have had numerous cruises with Royal Caribbean, we were anticipating a Quantum cruise to be the best ever. We were greatly disappointed. The staff was poorly trained, with a couple of exceptions (our cabin steward was excellent) and some were even extremely rude. Especially the woman bartender in the Diamond lounge who insulted some friends who were with us one evening. Except for 2 nights, the entertainment was poor to mediocre. The meals were ok except for one of the restaurants, Jamie Oliver’s, for which we paid extra, and the service and food there was terrible. The ship was attractive enough but when one considers all of the other amenities one should expect on a cruise, this one let us down. BTW, they don't provide shampoo, conditioners, etc. unless you request these, first time we'd experience that on a cruise. The disembarkation in Shanghai was a debacle. We waited in a line for nearly an hour after our number had been called and then when we got to the luggage warehouse, much of the luggage had not arrived and some that had was not organized. The place was a madhouse and no Royal personnel were around to provide any assistance. It took some of our friends traveling with us nearly an hour to locate their luggage. Royal's staff were apparently on board entertaining a number of Chinese dignitaries who were their guests. One of the veteran staff members told us RCC is bringing ships on line faster than they can train personnel. Royal is planning to bring several new ships into service within the next couple of years, however, if they don’t get their act together, they will loose many of their loyal clients, such as ourselves. Read Less
Sail Date June 2015

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