2 Helpful Votes
Sail Date: October 2018
We expected way better than this, having previously sailed on Voyager of the seas. Good staff and good food but the accolades stop here. Balcony stateroom was old and tired. Cupboard hinges broken. Balcony floor was so bad and uneven ... Read More
We expected way better than this, having previously sailed on Voyager of the seas. Good staff and good food but the accolades stop here. Balcony stateroom was old and tired. Cupboard hinges broken. Balcony floor was so bad and uneven you couldn't walk on it without cutting your feet. Air conditioner was so noisy it made sleeping difficult. Could not be turned off and controller was hanging off the wall held only by a couple of wires. Toilet kept blocking up. It overflowed all over the bathroom twice. Plumber was called 6 times in 13 days and we were not the only cabin on this cruise with this issue. This made for a very uncomfortable cruise having to worry about when it would overflow next. Ship smelled of sewerage in certain areas. Ship painting was being carried out during the cruise meaning the stink of paint permeated the ship. The main cafe on deck 14 where almost everyone goes for breakfast and lunch smelled of mould. This is a health issue as is overflowing toilets. We will not sail on Princess cruise lines again. Read Less
5 Helpful Votes
Sail Date: October 2018
This is really like a one star motel. The speciality restaurants were very good:) Fly in my food in one of the dining rooms. Horizon's food is like slop. I gave up drining coffee as it was dreadful ,purchased many cups , all dreadful. ... Read More
This is really like a one star motel. The speciality restaurants were very good:) Fly in my food in one of the dining rooms. Horizon's food is like slop. I gave up drining coffee as it was dreadful ,purchased many cups , all dreadful. The quality of the coffee beans- well, were they coffee beans??They ran out of wine, soft drinks and beer.Many mornings were were woken at 7am by the sound of a blast sander- not a way to spend your holiday.Wine whoit in dining always warm- even asking for cold wine- I had to put ice in the glass- not so geat when the wine was $9 a glass:( The cabins had not been updated since Captain Stubbing was on board. The hairdryer- not sure what century this was from. The TV not working on arrival- then again duting the cruise. Very slow internet that was exceptionally expensive- upgraded , no change.hard sell techniques used by Spa doctor- poor service by the head photogrpher. We purchased a go Pro- that was clearly faulty- they tried to get me to just apply under the warrenty when I returned to Australia. Princess seems to think that their rules are legally legitament. Read Less
Sail Date: October 2018
The overall experience was enjoyable. The food was mostly good, sometimes very average but occasionally excellent. The shore excursions were partially spoiled by having to go to ‘shopping’ experiences such as gemstone factories that ... Read More
The overall experience was enjoyable. The food was mostly good, sometimes very average but occasionally excellent. The shore excursions were partially spoiled by having to go to ‘shopping’ experiences such as gemstone factories that used extremely high pressure sales techniques. The coffee was terrible - both the free coffee and the paid coffee, I recommend you give up coffee during your cruise and drink tea. The staff were superb, very friendly and helpful. It was disappointing that all the extras were expensive such as $30 to play bingo. The deck chairs were comfortable. The bed and pillows were luxurious. Some of the onboard games and entertainment was fun. The cruise band, dancers and singers were excellent. Overall it seemed as though they were always trying to extract more money out of you by encouraging you to but gimmicky artwork, jewellery, expensive shore excursions or buying alcohol, ice cream or coffee. Read Less
2 Helpful Votes
Sail Date: October 2018
Rude staff , rude passengers, the boat had more things wrong with it than right . Barley any entertainment. Food was revolting. Staff didn’t seem to care. Food tasted terrible in the food court . The outback grill the patties were ... Read More
Rude staff , rude passengers, the boat had more things wrong with it than right . Barley any entertainment. Food was revolting. Staff didn’t seem to care. Food tasted terrible in the food court . The outback grill the patties were still red inside and not cooked . This caused my son to be sick. Token machines didn’t work in the laundry’s but we were not told about this and had to go to passenger services to get them. So many different levels to go through to get laundry done Staff were hard to get to order drinks . When we waited to long we went to the counter to go and they would come to us but by this stage we had had lunch and it was to late . Boring entertainment I’ve seen so much better on other boats . Not much to do at all . Elsa o my choose things about China for all her entertainment which was not of interest to a bunch of Australians Read Less
4 Helpful Votes
Sail Date: July 2018
The standard cruise which after doing 6 cruises I expected but when in the dining room and ordering wine off the menu there were several bottles that were not available. The beer menu was average and even some beers not available. Princess ... Read More
The standard cruise which after doing 6 cruises I expected but when in the dining room and ordering wine off the menu there were several bottles that were not available. The beer menu was average and even some beers not available. Princess needs to get with the times and expand their beer list into proper craft beer from other countries. I realize it is difficult to appease all patrons but as they have 6 American beers on board Im pretty sure that they could make space for 2 craft beers from Australia or America or even some European beers. Apart from that cruise was fine and everything that I expected occurred. We had 2 birthdays on board and the Entertainment Director was kind enough to give my daughter who was turning 19, 2 bottles of champagne and the Head of Dining was kind enough to put aside 2 tables for breakfast for us so we can have a champagne breakfast. Read Less
4 Helpful Votes
Sail Date: July 2018
Due to the time we can go on holidays we were limited to which cruise and which cruise liner and we wanted a cruise that visited stops we hadn’t been to and as it was our first cruise we wanted a shorter cruise. Overall the experience ... Read More
Due to the time we can go on holidays we were limited to which cruise and which cruise liner and we wanted a cruise that visited stops we hadn’t been to and as it was our first cruise we wanted a shorter cruise. Overall the experience was good but there were many points that could have been improved. The laundromats were mostly under maintenance, this included the token machines on every deck being broken, and no signage to tell you to go to deck 5 to get them, at least 1 washer and 1 dryer in most being under maintenance. Many of the ladies toilets on deck 12 (pool deck) under maintenance. The terrible smell on deck 7 near the Wheelhouse Bar was unbearable at times, there was a blower drying carpet for most of the trip so I imagine some sort of leaking pipe. The mess up with the prepaid internet, drinks package and gratuities has us wondering what our final bill or credit will end up being. The bar staff are lovely and our stateroom steward were all amazing, the specialty restaurant staff were also good, we could not thank them enough for the service they all provided and they were very knowledgeable. The staff in the Horizon dining room and the Terrace Grill were mostly disinterested and I felt like I was a burden, I understand they put up with a lot of demanding rude customers but we are not all like that. Anything dining was mixed, some food was great, some were not nice, on 2 separate occasions I had questions re the menu, the origin of a particular wine and whether the Barramundi was Australian or imported from Asia, both questions took forever to answer as the wait staff had no idea, they finally tracked down a wine menu that wasn’t predominantly in Chinese so I worked the wine out myself and after some time yes the fish was also confirmed, I would have though menu knowledge important in the nicer dining room. The stateroom with the balcony was great, I loved the bed as it was very very soft but it was too soft for my husband. The room was cleaned twice a day by a very friendly steward and it felt very secure, there was a small issue with 2 of the lights but this was fixed within a few days. Due to the Typhoon our trip was extended a day so we got an extra 36 hours in Hong Kong which was great, the captain kept us informed of what was happening the whole time and this was greatly appreciated. Overall it was not a bad experience but we won’t be rushing out to do another cruise in or around Asia anytime soon and we will be giving the Sun Princess a miss as well. Read Less
2 Helpful Votes
Sail Date: July 2018
As a couple that has primarily sailed with Princess (on a variety of its ships), and our most recent sailing however on Celebrity. We were expecting Princess's usual high standards, we were wrong. The embarkation in Singapore ... Read More
As a couple that has primarily sailed with Princess (on a variety of its ships), and our most recent sailing however on Celebrity. We were expecting Princess's usual high standards, we were wrong. The embarkation in Singapore should have given us a clue of what to expect, the check-in process was disorganized and unnecessarily complicated, service staff standing around with random staff yelling at customers to follow the confusing signage around the check-in areas. The check-in agent made an error and removed one of us as the authorized user of the credit card (which lead to a long line up at Passenger Services later on to resolve with representatives that barely spoke English). Boarding the ship was a slow process as well, as customers were being forced into a single line to board so that you would have to take a "boarding picture" with staff. Upon boarding, a crew member met the guests and directed them to the elevator, we typically take the stairs and told her our cabin floor name and number - she had no clue how many decks up or down our cabin was and whether we were to walk forward or aft. Once we found our cabin, we were surprised how small the cabin actually was and how disappointing the balcony actually was, in retrospect, I think we would have been just as happy with a window, as the balcony was equally very small and almost completely enclosed. With this style of balcony, the room was on the darker side. Although the bed was very comfortable the room itself was very "tired", and worn, with most of the finishings looking poorly maintained. Stains on the curtains, and on some articles of bedding, made for a very sad impression of our first sailing on the Sun Princess. During the cruise, the sorry state of the ship became more apparent. With our cabin, the A/C failed and despite multiple complaints to various staff members, it took almost 4 hrs for someone to look at it and finally repair it. Highlights the general apathy by a majority of the staff onboard. The dining on board was not up to the usual Princess standard as well, with poor options available. The selection at the Horizon Court buffet was slim and very repetitive, with some selections looking as if they had been sitting out for days. Although the hand sanitizer stations at the entrance to the buffet was a nice touch, the hand washing area was frequently dirty and the water was too hot to wash hands with. The main dining room for anytime dining was very efficient with seating guests, but it was too bad that the hostess and maitre d' choose not to enforce the posted minimum dress code during the dinner service. The International Cafe in the atrium area was appearing very poorly maintained and looked "unclean", with an abundance of flies everywhere, including in the display cases where food was being stored. Around the ship itself, general disrepair was very apparent with showers around the pool not working, and on the first 2 days of the cruise, the pool water appearing to have a green tinge. Again with staff appearing apathetic and not interested, in the adult area around the Lotus Spa pool, kids were frequently seen playing in the hot tubs and pool area, despite frequent complaints about the "adult only area" signage, little was done. Read Less
3 Helpful Votes
Sail Date: May 2018
I went on this cruise with my sister. She got bitten by what we are sure were bedbugs. We both were sick most of the cruise. The coffee was terrible and the food all tasted the same and not much choice. I will never cruise with Princess ... Read More
I went on this cruise with my sister. She got bitten by what we are sure were bedbugs. We both were sick most of the cruise. The coffee was terrible and the food all tasted the same and not much choice. I will never cruise with Princess again. It was a terrible trip for the price we paid for it. Most of the staff were pleasant though and tried to help us. I couldn't believe how many aged people were on board. There were quite a few wheel chairs and some small gophers. I don't mind old people as I work in an aged facility but there just were too many. I will never travel with Princess again. The ship was aged. It needs to be docked and revamped which I believe is going to happen. I had heard good things about Princess cruises but this ship was not one of the good ones. Never again Read Less
7 Helpful Votes
Sail Date: April 2016
We chose this cruise to celebrate a friend's 50th Birthday, The cruise did not get off to a great start, as we were advised as we embarked that we would not be stopping at Kuala Lumpur as there was a problem with the ships generator ... Read More
We chose this cruise to celebrate a friend's 50th Birthday, The cruise did not get off to a great start, as we were advised as we embarked that we would not be stopping at Kuala Lumpur as there was a problem with the ships generator and they could not operate at full speed so had to cut out one of the stops - very disappointing! We then waited on deck to watch the ship leave dock, only to find we were 2 hours late leaving! The ship is showing it's age, even though it has just spent 2 weeks in dry dock! There were numerous minor problems throughout the trip. At times some of the lifts doors were not closing, some people were stuck in one lift for a couple of hours, or they often just did not work. Our cabin sink tap only ran hot water, the laundries were a joke as there are only 2 machines per deck, and one was often broken, as well as the machine that dispensed the tokens for the machines were also broken for the majority of the trip, so we had to queue at reception for the tokens (often for half an hour) to actually use the machines. There was a water leak problem, leaving some of the carpet in the corridors wet at times. On the main outdoor deck (deck 12) there was a constant smell of rotting food, especially around the pool area which made it unpleasant to sit in the spa for any length of time. However, most of the staff onboard were very good - our cabin steward Ricky was excellent, as were our waiters Martin and Hendri in the Regency Restaurant. We felt the entertainment was aimed at the 65 plus age group (which was probably 70% of the guests onboard), however we did enjoy the Japanese cowboy and Jo Little. We would certainly think very carefully before booking another Princess Cruise Read Less
9 Helpful Votes
Sail Date: April 2016
Our honeymoon was a complete disappointment. We were so excited to begin our new life together but we were so wrong. We have written to Princess and we are still waiting for a response Shore excursion to Kuala Lumpur was cancelled by ... Read More
Our honeymoon was a complete disappointment. We were so excited to begin our new life together but we were so wrong. We have written to Princess and we are still waiting for a response Shore excursion to Kuala Lumpur was cancelled by email day before ship was due to leave No air conditioning in cabin (not uncommon on this cruise) for entire journey Fridge (or should I say cooler) not working No hot water let alone water pressure Elevators continuously breaking down with us and other people still in them Public toilets repeatedly closed down for maintenance Fans all over ship to try out cabins and public areas after toilets and bathrooms flooded Laundrettes on all levels at one Occassion were not working or had overflowed New karaoke bar not working as electrical problems with the system Influenza last few days not only me but a vast number of other passengers Read Less
8 Helpful Votes
Sail Date: April 2016
From the start problems started, meant to leave Singapore at 4, got away 6.30. with the elevators breaking down all the time, daily, the toilets not working outside the main Princess Lounge for 11 days.so you would run up to Deck 8 to use ... Read More
From the start problems started, meant to leave Singapore at 4, got away 6.30. with the elevators breaking down all the time, daily, the toilets not working outside the main Princess Lounge for 11 days.so you would run up to Deck 8 to use the toilet. leakage problems on each deck, laundries closed to overflowing or breakdowns, who knows, and the flu. I got it day 4, so did everyone else, they were all sniffing. The staff were excellent, so helpful and happy. our Steward Helen, was a delight to see in the mornings and so helpful. I have booked and paid for Xmas on the Sun Princess, before we went on April. Hopefully they will have fixed all of these troubles, and I only names some. or future cruises will be with another line. The food and entertainment were brilliant, The cabin, a bit on the small side ( the photo in the brochure was from another Princess ship) on Star princess they are bigger. Balcony smaller than we thought, but ok. Would I go again on the Sun Princess, yes as I said we are booked, and I know that my family grand children and ourselves will have the best Xmas holiday ever, breakdowns or not. It will be great, because the staff and stewards and people in your lives make your holiday. Read Less
6 Helpful Votes
Sail Date: April 2016
We have just disembarked on Sunday 1st May from Singapore to Fremantle. Weather was perfect. Food was just great. We chose to eat in Horizon as I wanted none to tell me what to eat, I could choose anything, and it was amazing every day. ... Read More
We have just disembarked on Sunday 1st May from Singapore to Fremantle. Weather was perfect. Food was just great. We chose to eat in Horizon as I wanted none to tell me what to eat, I could choose anything, and it was amazing every day. The staff were polite, and helpful and always there for you. The entertainment each night was great, 2 pianist shows was a bit much, but both different to each other. I bought the drink package as I like a wine or two, and it worked out good $59 a day, so I made sure I used it up. A surprise when they take it out of the bank all in one hit, but then thats over in the first day and you don't have to worry about it. We paid as we went for Internet, that suited us and was about $3 to check our mail. Got of in most ports but was just as happy to stay onboard and have the pool and deck to ourselves as we had been to most destinations. It was a floating resort to us. and it lived up to that. The games ,amusements, and everything was all good. only problem was the break down of Washers and dryers, 2 in each laundry, but only one worked on our floor and then died the last 4 days. The lifts, well you could never get one, and then the doors never closed,, called one "Moaner" and the other Maybe". things seemed to leak, and carpets in some parts were constantly wet. but apart from those minor things,it was another awesome adventure. Thanks Sun Princess. she may be old, but there is still a lot of live in the old girl, I just loved everything about her, but then Im a boatie . Read Less
9 Helpful Votes
Sail Date: April 2016
We were aware of previous problems with Sun Princess coming out of Singapore after refit but this trip was well discounted and filled a convenient time slot for us. We had a great time despite the problems documented by others and would ... Read More
We were aware of previous problems with Sun Princess coming out of Singapore after refit but this trip was well discounted and filled a convenient time slot for us. We had a great time despite the problems documented by others and would absolutely do a similar cruise again for the same price. We really appreciated the ship layout - there was something "3 dimensional" about the design - not a stack of separate decks linked by stairs and elevators. The gym was full of brand new gear and never crowded despite the ship being full. The childrens facilities made us regret that we had no children with us. The theatre and show lounge were well laid out and projected a welcoming feeling with every seat affording clear view of the stage. The central atrium was delightful for such an old ship and we found ourselves drawn to sit and listen to the excellent musicians playing violins or piano. Significantly for Australians, there was none of the usual shipboard nonsense with tipping and 15% service charge added to everything. Aaah the joy of a comfortable chair, a $3.50 cappucino, a good waiter and two lovely young ladies playing classical and popular music on violins while you psych yourself up for yet another delicious dinner. We have cruised extensively with most of the cruise lines below 6 stars and the food on Sun Princess was undoubtedly better than anything we have experienced recently - sorry Cunard, Celebrity and Azamara! That goes for the main dining as well as the buffet. There were better quality ingredients, superior cuts of meat, a lot more attention to chef detail, delicious recipes, a very generous selection, good portion sizes and excellent food service. The Curtis Stone recipes and the debauched chocolate were fantastic. The worst I could say was that one night my risotto was slightly less than al dente and the afternoon scones were occasionally dry. Otherwise 11/10 all round. The twice daily trivia were very well attended, the questions were varied and challenging, the answers could not be faulted (and that is very rare), the big crowds enjoyed themselves and the presenters did a fine job. The cruise director staff provided a wide range of services including daily boxercise and choir practice on the sea days (thanks Renee) and the guest entertainers (Aus and NZ) put on great shows. The ANZAC day service was comprehensive, memorable, well-attended and much appreciated. The big screen movies on the pool deck were a great add-on and offered a lot of live sport, including AFL footie, and pop concerts. Our inside cabin was functional for an old design, with an Australian power plug plus the usual. Not all guests were as lucky with their plumbing and Princess really need to fix this soon. Likewise the lifts and laundries. We experienced "survivor guilt" that we were not greatly disadvantaged by equipment failure. The ship rode the big swells heavily on the last 3 days down the west coast (at the stern, half the time you seemed to be in a hole of water and the next moment you could see New Zealand!). The sheltered waters north west of Indonesia were very calm but I would want reassurance about the ship stabilisers before I signed up for the South or West coast of Australia. I am assuming that there were stabilisers but they were not functioning due to the power problem? Read Less
14 Helpful Votes
Sail Date: April 2016
A slight variation to the usual reviews, if we may. The following submission is almost a complete copy of that submitted to Princess Cruises following our return on 'Sun Princess' Singapore-Fremantle. Cruise was enjoyable, but ... Read More
A slight variation to the usual reviews, if we may. The following submission is almost a complete copy of that submitted to Princess Cruises following our return on 'Sun Princess' Singapore-Fremantle. Cruise was enjoyable, but ships currently servicing Australian ports really need replacing! They are far to old now - those dry dock cosmetic makeovers/refits cannot hide the massive internal problems besetting these ships. Continual problems with plumbing, air-conditioning, elevators, water leaks, in-cabin refrigerators, laundry facilities, etc were reported by fellow guests throughout our cruise! To put it simply, Australians will not tolerate being fed rubbish whilst the majestic modern vessels ply seas of other 'higher profile' countries!!! If not addressed, Senior Management, patronage will drop off if Australians are not offered modern ships. Watch out for escalating competition on Australian cruises or (with respect) face the consequences! Disappointed Kuala Lumpur was a 'missed port'. Felt for those who had not been there before - we had been. Guests not satisfied with explanation given 'generator problems impacting upon the ship's speed'. Many theories emerged, among them suggestions we had not been given the truth. The ship appeared to propel with no problems throughout! STATEROOM STEWARD: Rodelio, our room attendant was superb! Ever cheerful, smiling, and so courteous. A pleasure to personally tip him handsomely! DINING: We chose 5:30pm sitting. Would have preferred 6:00pm as unused to eating evening meal so early. We realise there is a later sitting (7:45 on our cruise) which would push this out, but perhaps a compromise could be decided with these times. We tended to arrive around 6pm anyway. Service & attention to the 10 of us in Regency Restaurant (table 186) was exemplary. Friendly, courteous and accommodating. Always 'spot-on' with dishes and delivery. No mistakes we spotted! SPECIALTY DINING: Dined at the Sterling Steakhouse....complimented the Chef for the best Rib Eye and Filet steaks enjoyed for decades! Perfection in both cooking and presentation. Vegetables could have been improved on though. ENTERTAINMENT: Absolutely enjoyable shows throughout.....from the Princess Theatre to the Vista Lounge, they were all 1st class. So many dedicated & talented performers. Brilliant work from all of them! Cruise Directors, Mark & Mike humorous & great enunciation. Loved Mark's joke at end of each performance. Andy and Chantelle together made great music! Very talented, as were all performers. Thank you so much! IN CONCLUSION: Hard working staff, wearing the brunt of guest complaints! Massive discontent with a $25AUD fee applied to each guest account on the LAST evening. Titled a 'Visa Port fee' it was apparently for the Indonesian Immigration Officers to simply stamp each passport 'Visa Exemption Benoa' upon arrival at Bali. ALL AUSTRALIANS had been given free access to Indonesia when the previous fee had been revoked by their Government around 2 weeks earlier. So why this fee???? People were outraged, especially when the boarding officers were extended the hospitality of the ship whilst onboard! QUESTION: Why did this fee appear on our accounts 3 days after departing Bali when any other onboard charge is applied immediately? But welcomed the $100 p.p. & port charge refunds for missing K.L. OUR FAVOURITE CRUISE MOTTO: Just like being in the Garden of Eatin' Read Less
13 Helpful Votes
Sail Date: April 2016
The Sun Princess basically should be scrapped. It is well past its use by date even after a two week $30 Million refit. The only two things that it had going for it were it's general staff, whom were fantastic all of them and the food ... Read More
The Sun Princess basically should be scrapped. It is well past its use by date even after a two week $30 Million refit. The only two things that it had going for it were it's general staff, whom were fantastic all of them and the food which was very very good. Day before embarkation we were told Kuala Lumpur had been removed from trip itinerary due to a generator problems causing reduced speed and that each of us would be offered a $100 on board credit as compensation WOW!!!! Embarkation was slow but not tiresome. We had balcony stateroom on Baja Deck 10, they were small but ok. Cabin steward was great as were all of the general crew everywhere. The swimming pools were all out of use first day due to water quality issues. Our shower in the cabin was one day scolding next day cold for the whole trip. Our toilet blocked regularly and was out for a whole day once even after having reporting it so three times. People were regularly getting trapped in the lifts the whole trip. The laundry flooded leaving the passageway soaking and smelly. The laundry token machine did not work. Dining room was great, great food, great staff. Entertainment was hit and miss but overall acceptable. The gym was good with good serviceable equipment. Kids club was fantastic, the best i have seen, well done! Ship excursions mmmmmm. Before we got on two of our reserved excursions got cancelled because they were undergoing maintenance. Pity we weren't told that when we reserved them. The phi phi island tour in Phuket was looking good. We readied ourselves having received notification in our stateroom, went to the meeting point, put on our stickers and waited to be taken off the ship. The the excursions officer approached us and said we cant go on the tour as our son was to young (11) and we had a minute to make up our minds for a change!!!!!. She was arrogant, rude and needs demoting to bilge cleaner where she would be best suited. That left one tour, which we went on and enjoyed, even though a little expensive as with most ship tours. They even tried to charge us for the Phi Phi island tour on our on board account! We were at sea for Anzac day and the service was absolutely beautiful and heartfelt until the cruise director got half way through the lords prayer and forgot the words! Sun Princess bobs around like a cork in the deep ocean swells and last three days down the West Australian coast saw most confined to quarters with sea sickness. Overall assessment.......I am an ex navy man 55 yrs old, not old and grumpy and wingy. I call it the way it it is, the truth. My overall assessment would be to avoid the Sun Princess if you don't want any of the above issues and if you suffer from sea sickness in any form.The general staff and food were fantastic and the ship itself was always clean and tidy although she did seem to have a "crowding" issue also. That is the inability to escape crowds in public areas throughout the ship which i have never experienced before. I expected so much more, having been told Princess were the best, that was not our experience sadly. Read Less
6 Helpful Votes
Sail Date: April 2016
This was our first cruise with Princess, and we chose the Sun Princess because we wanted to return from Singapore on the 19th April, back to our home town of Fremantle. We were very impressed, with our inside cabin, the staff, the ... Read More
This was our first cruise with Princess, and we chose the Sun Princess because we wanted to return from Singapore on the 19th April, back to our home town of Fremantle. We were very impressed, with our inside cabin, the staff, the food, the entertainment and as a package this was our idea of a perfect holiday. We had our meals in the evening at a table of 6 in the Marquis Dining Room, our table mates were fantastic and we hit it off right from the start. This added to the whole experience, and we met during the day on board for different activities. We loved the special themed nights and also the formal dining nights.. We had been to all of the ports of call the ship made so there were no surprises. and we were able to use our local knowledge to see the places we were interested in. Our cabin Steward and our Dining Stewards, were exemplary. The food in both the formal dining area's and the main buffet was fantastic ..the quality of the food and the friendliness of the staff made it a pleasure to be on board We have already booked two more cruises this year with Princess Fremantle to Fremantle, one 15 day in June and one 26 day in August. we are so looking forward to these. Read Less
11 Helpful Votes
Sail Date: March 2016
We also have just returned from a 14 night Cruise on Sun Princess from Singapore to Fremantle, stopping in Vietnam,Cambodia,Thailand and Bali. Embarkation and disembarkation was super smooth and fast. Staff: Staff and crew were ... Read More
We also have just returned from a 14 night Cruise on Sun Princess from Singapore to Fremantle, stopping in Vietnam,Cambodia,Thailand and Bali. Embarkation and disembarkation was super smooth and fast. Staff: Staff and crew were generally very warm and welcoming and the service was excellent from the cabin steward, to the bar staff to the waiters etc etc. Fitness director needs some serious improvement in his interpersonal-relationship skills. Excursions: We generally do not take the cruise organised excursions as we find that we can usually do very similar excursions with more flexibility of schedule for less than half the price. Dining: Yes I know that we have the hand-washing 'gestapo' at the entrance, but we have got to recognise that it is for our own health, safety and well-being. We appreciated that, thank you. The food choices at the Horizon were very varied and plentiful and usually of a good quality. We ate there for breakfast and lunch. We had dinner at the Regency dining room most nights. Lovely dining room and excellent waiters, especially Maynard who was a warm and knowledgeable consummate professional. We found Maynard to be one of the best dining room staff we we have encountered on all our journeys. Having sailed around the Mediterranean on the Regal Princess a year ago, sadly, the menu selection here over the 14 days lacked variety and flair and all in all was pretty ordinary compared to what we experienced in the Med. Not once did the 'aloof' head waiters come around to ask how things were going. Entertainment: Generally pretty good with good variety. Onboard: The Sun Princess is an old and tired looking boat which is going in for re-furbishment - and none too soon. The cabins and passageways are rather shabby. However, my mattress was changed within an hour of me requesting such. At a Q&A session on the Regal in answer to the question "What do you do with your old boats", the Cruise Director's response, in the presence of the Captain, was "We use them on our Australian routes". Sadly, this boat in its current state attests to that comment. All in all, a very, very tired boat with excellent staff. Read Less
9 Helpful Votes
Sail Date: December 2015
Princess cruises provide the best quality of service we have experienced thus far (P&O Aust, Celebrity, Royal Caribbean, HAL, Princess) Food variety was good, however quality was inconsistent. The much lauded Curtis Stone menu items ... Read More
Princess cruises provide the best quality of service we have experienced thus far (P&O Aust, Celebrity, Royal Caribbean, HAL, Princess) Food variety was good, however quality was inconsistent. The much lauded Curtis Stone menu items were extremely lack luster and quality was hit and miss. Having sent all 3 of his menu items back, both the head waiter and assistant maitre'd became nightly visitors to our table.(though this was probably a response to being a suite guest). The cruise was the 2nd leg of a 26 night Fremantle return cruise and 1400 of the guests were completing this itinerary. The Maxim of cruising was certainly true, 'the longer the cruise, the older the passengers'. One end of the ship resembled a very nice retirement village was the other end was more akin to the critical care ward. As a freshly minted 50 year old, there were probably less than 50 passengers younger than myself. The entertainment onboard was certainly tailored toward the blue rinse set, I occasionally heard a song played that was written in the early 70's, you know, that 'new fangled hippy music'. Maurizio is a consummate performer and was very popular, however hearing EXACTLY the same set for 14 nights as we enjoyed cocktails became exponentially less enjoyable. Our major complaint was the lack of suite entitlements and the knowledge of staff regarding the same. On most lines full suite guests enjoy use of a concierge, a lounge, ship's officer functions etc, none of this existed on the Sun Princess. What little perks that did exist had to be fought for. In suite dining from the restaurant menu - we had to specifically request that the menus be delivered and had to argue with room service the first couple of times to order from same. Priority boarding of tenders- we were told in no uncertain terms by the deputy cruise director that regardless of our priority boarding cards that we must get a ticket and wait in the lounge like everyone else. After this first port we tried to clarify the position with the front desk and received conflicting stories and no apology. We also attempted to discuss the issue with the captain's circle host but after 5 visits to his unmanned niche in three corner of the casino we gave up. Read Less
2 Helpful Votes
Sail Date: December 2015
Being first time cruisers we weren't expecting anything, but were surprised by the service and the experience we received on board, will be doing another cruise. The Cruise started from Perth with about 1400 of the passengers on ... Read More
Being first time cruisers we weren't expecting anything, but were surprised by the service and the experience we received on board, will be doing another cruise. The Cruise started from Perth with about 1400 of the passengers on the return leg from Singapore to Perth where we on boarded, being over 29 days 80% of the passages seemed to be over 65, but you expect that on a long cruise just before Christmas (which was almost why we booked those dates to avoid the children). The Children on board where great. The Entertainment was focused on the seniors sector, there were a couple of acts which we very good (including Dianne Cousins), some which were past it and felt like a RSL club venue. The shore excursions offered by the ship were limited, most people only wanted to visit the local markets, we choice to take the more adventures excursions, The Nation Park tour in Cambodia was the best! They were over priced for what you get otherwise you need to organise your own trips. Our Evening Dinners were the best, mainly thanks to our waiter, he gave us a review every night and which options to select, there weren't enough greens, he ensured we had an extra side of greens and if you want additional items or less, then you just had to ask, there was no problem. Overall, it was a great experience, the ship is looking a bit dated in places, but was good value and worth it. Read Less
Sail Date: September 2013
Just got back home after 14 wonderful nights sailing from Singapore to Fremantle. We were a group of 8 adults 2 in obstructed view cabin (D617) and 4 in balcony cabins B635 and B 634. We really didn't want to get off. Our cabins were ... Read More
Just got back home after 14 wonderful nights sailing from Singapore to Fremantle. We were a group of 8 adults 2 in obstructed view cabin (D617) and 4 in balcony cabins B635 and B 634. We really didn't want to get off. Our cabins were great and serviced twice a day by a terrific cabin steward. We had 4 formal nights but only attended 2 as we really didn't want to get all dressed up, (casual suited us fine), we did find the servings small but they were delicious. we really enjoyed the buffet style at horizon court, more choices to suit all tastes. ( yes there is melamine plates but this is to help us especially if there is rough seas and cloth napkins and cutlery are already set on the tables.) You can eat inside or outside of the buffet area. the new Grill area was great Yes it did have meat pies, but they also made you fresh hamburgers, hotdogs and fries with all the condiments you wished, they also had spareribs, chicken wings and salads.we could not fault the food breakfast, lunch and dinner. ( though some chose to do so. I wonder what they eat at home!!!!!) All the staff were wonderful. Rafael in the bar made Grand Final day a joy, Richard in the new cafe was an absolute champion. you can purchase specialty coffees( or buy a coffee card which gives 15 coffees for $35.00 instead of $45.00 with free paninis or danish pastries or cakes and tarts) they also have a pizzeria, free if you dine in or $2.50 delivered to your cabin, there is also a new ice creamery on board also free. If you want you can have room service also free of charge 24/7. My only disappointment were the shore excursions. The ports are some 1 1/2 to 2 1/2 hours away from destinations which meant a lot of time on coaches. but that said the tours we did were great. ( They should delete Lombok, not nice.) We all would thoroughly recommend the Sun Princess in fact we are all intending to go to the islands next year. .   Read Less
Sun Princess Ratings
Category Editor Member
Cabins 3.0 3.8
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.6
Family 4.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 4.0

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