157 Singapore Repositioning Cruise Reviews

I booked this cruise 3 days before the virus hysteria started. I chose it because it was very cheap (about 40 euro person/day) with an Ok itinerary. It turned out to be probably the best and definitely the most luxurious cruise in my ... Read More
I booked this cruise 3 days before the virus hysteria started. I chose it because it was very cheap (about 40 euro person/day) with an Ok itinerary. It turned out to be probably the best and definitely the most luxurious cruise in my life. First of all, because of the virus MSC completely remade the first half of the cruise, making the itinerary much better than I initially booked. Instead of the freezing and wet Shanghai, Okinawa and Hong Kong, which were cancelled, MSC moved the embarkation to Singapore and added Langkawi, Penang, Kuala Lumpur and Saigon (that's two more ports than the original route!), and all the itinerary was in the perfect tropical weather! The itinerary became MILES better. They let us embark a day earlier, Feb 13th, with no extra charge. I know the ship came 1 hour later than promised and there was about 2 hour line of people who came by the announced embarkation time, but thankfully I found out about that when still at the airport, walked around the city, came at 10 pm and was onboard in 10 minutes with no hassle. There were just 1300 passengers onboard(the max capacity is 4300!), all the rest got afraid of the virus and (stupidly) cancelled. That turned all the ship into the Yacht club. :) Indeed, the ship felt more like a huge private yacht. I had absolutely no problem finding a sunbed in a shadow, in the sun or whatever at any place of the ship you like, no problem in the buffet, any seat you like in the theater, getting on a tender, whatever. Everything was free and empty. I had an internal guarantee, a free upgrade to a balcony cabin in the perfect location (right near the midship elevators) made it the absolute luxury. The food was so-so for the first few days ( I guess they had groceries problem), but then after Kuala Lumpur it became quite good and was like that till the end of the cruise. Of course the entertainment is a great challenge for a cruise of that length. It was a bit monotonous, most nights were one man shows with 2-3 shows by the same person, but they chose the right people for that and it was definitely not boring. There were also four really beautiful production shows, so I'd say the entertainment was good for this type of a cruise. The animation team probably lacked great ideas a bit (nothing compares to "the Quest" by RCI:) but they tried really hard and were a highlight of the cruise. They were friends to every passenger onboard. The service on the ship was top notch, I felt like I had three personal concierges. :) (probably also because there were so few passengers onboard). I didn't use any ships' shore excursions, they were extremely overpriced as usual and I always found the same in the port at least twice cheaper. (The record was the dhow cruise in Khasab which was 86 euro per person onboard, and I found it for just 25 US dollars on the shore with an almost private dhow, just 10 people onboard! Guys, seriously, revise your excursions prices, that's just ridiculous). The second half of the cruise, as the virus hysteria progressed, was less lucky than the first, we missed two ports, Kochin and Colombo and had a trans-Indian non-stop with 7 days at sea. But Kochin was proactively replaced wirh Khasab, and Colombo was closed on a very short notice, MSC couln't do anything about it. And we still received 100 euro per cabin for the missed Colombo. And I had a wonderful time on the empty ship with a great service and my drink package :) At the end we weren't allowed into Abu Dhabi, arrvied 1 day earlier in Dubai (which they somehow persuaded to let us in, it was officially closed too) and were still able to visit Abu Dhabi by a free bus provided by MSC. Overall I had one MORE port than I booked and a 100 euro compensation. My special praise to the people who managed the routing and port admissions, they did THE IMPOSSIBLE in this situation. For other examples - we were the first and probably the last ship admitted to Saigon, Oman was a serious doubt, etc... These people really deserve a fat bonus in my opinion. Read Less
Sail Date February 2020
I wanted to try the new ship and join her to come to Sydney From Singapore, I stayed in cabin 7276 Interior, This was not a nice cabin, the bed shook all night long as it was next door to the electrical room,Hardly any sleep.The cabins are ... Read More
I wanted to try the new ship and join her to come to Sydney From Singapore, I stayed in cabin 7276 Interior, This was not a nice cabin, the bed shook all night long as it was next door to the electrical room,Hardly any sleep.The cabins are a good size, I went solo but this cabin would be for a triple. Food in the Bistro area, was very plain and same nearly every day which is a shame as variety would of been nice, sweet selection was poor same cakes each day with not much taste, only one with taste was the chocolate mud cake, Very rare were there any slices, the only day there were slices is the day they had the chocolate fondue. The food in the dining room usually came up cold or cool nothing was hot, our waiters were fantastic only too eager to help and always brought more food and placed in front of us to eat.. 2 pools only on the ship (if they were open) one in the adult only area and the other on deck 9. There are 2 children's area with water works and the slides which were not used or not operational. The staff were amazing so helpful and happy could not fault any of the staff they all deserve a medal with the abuse some passenger's were giving them. Cruise Director Lee Mason was fantastic he made the cruise without his smiling and cheerful face and personality the cruise would of been dull.. Activities were normal for a Carnival cruise. The shows I personally thought were not exciting the only 2 i really enjoyed was the illusionist and 2 guys with a comedy miming act, they were good, I went to 2 comedy acts first one with Steve ? was great and funny the second one was just foul and totally had no idea. The tender or water shuttle experience wow what can i say they really need to get there act together 3 hours waiting to go ashore in Bali and the 2 hours for Komodo Island. The Day we tendered into Moreton Island was another experience passengers getting sick flare went off with the water shuttle being hit. I hope they get the tendering process fixed quickly. The only decks you can get from one end to the other inside were 5 and 9, it was a bit confusing to start with but soon got used to how to navigate around the ship. I know with more time in Australian waters the Carnival Splendor will get better, Had it's teething problems but i would go back on and try her again. This is just my review of this ship everyone will have there own. Captain was great and always spoke when ever he was seen on ship.. The splendor can only get better and of course the Manilla Band heat up the Red Frog bar each night excellent band. Read Less
Sail Date November 2019
went on this cruise as it was repositioning and bringing Splendor to Australia for it's inaugural season. I travelled with a group of friends who also love to cruise. We enjoyed it very much even with the teething problems which ... Read More
went on this cruise as it was repositioning and bringing Splendor to Australia for it's inaugural season. I travelled with a group of friends who also love to cruise. We enjoyed it very much even with the teething problems which were soon sorted. Cruise Director Lee was fabulous and worked so hard for the entire trip....always a pleasure to be around. Entertainment was great.....shows were energetic and entertaining. Enjoyed the piano Diva Natalie and Music Manilla most nights. Our cabin 7257 was roomy and the beds and pillows were wonderful. Ship was easy to get around and we were lucky that we had plenty of lifts and had no issues with them....aft had many lift problems My "roomie" did not like the decorations of the restaurants....but got used to them. Crew were amazing as always...especially room stewards and restaurant staff. Some guest services staff should maybe look at getting another job. Corners have definitely been cut though..throughout the whole cruise..you can see the difference from previous cruises I have been on. Wine was not good....very little choice ( and ran out quickly) and very expensive for cheap wine. Carnival should look at more South Australian wine....better quality. Food was mostly good although the Lido menu never changed.....same each day. Did not enjoy people using the the water taps in Lido to fill their own bottles and not one sign asking them not to.....I did ask a few people not to and got abused. Staff should be asking them mot to.....AND signs. Kids were mostly polite ....some adults were NOT. Embarkation was a nightmare especially the taking of passports....that system did not work. All in all a great cruise.....not my favourite cruise ever but I had fun and relaxed which was my main objective Read Less
Sail Date November 2019
The splendour has been in Singapore for a re fit. Apparently millions spent on it.would like to know where. Tiniest room we have ever had on a cruise 7416. cannot pass each other. if your in your wardrobe beware of toilet door knocking you ... Read More
The splendour has been in Singapore for a re fit. Apparently millions spent on it.would like to know where. Tiniest room we have ever had on a cruise 7416. cannot pass each other. if your in your wardrobe beware of toilet door knocking you out. we have come from NZ to join her for the repositioning to Sydney. Well got off 1 1/2 hours late but that was ok rooms were ready cases there by the time we were Then the drill. well that was a shambles standing in 32deg. No air Con. or fans. staff forgot there life jackets for demo. more delay one lady said she was going to faint and was told to faint in the corner. Very badly organised. Our 5.30 Dinner late due to delay but told to go away till 8.15 as we had missed our time. Pointed out ship was being fuelled and we couldn't come at our time. Food good but not the amazing we have come to expect on cruises. Evening comic was funny. Beds really comfy. Breakfast not particularly good. Tea coffee in one area hot water which ran out also milk in another area. Cold toast cold poached eggs. Croissant also cold. Would of been nice warm. BBQ was good lunch time. Adult area completely full if you want a seat get there early. Usual daytime activities although nothing much to interest anyone. times overlap so you may miss one because your doing something else. That's if you can find something to do. Island night well just a few bothered to dress up. Matri D apologised first night and promised it would get better well sorry second night think the chef had already had enough. First night 4 deep fried prawns nice sauce starter. and lovely salmon fillet broccoli,creamy mash. Second night two prawns nasty sauce. Salmon still good but lumpy tiny amount of mash with one soggy piece of broccoli. I've always maintained if your bored on a cruise there's something wrong with you. Have to take that back on this one so far entertainment second class. Food less than good. Lots of people unhappy and that's not because there ozzys. It's because they have been on other cruises and like us this so called refurbished ship is not proving to be anything memorable other than what's broken down today. In fact today we can't use the pools as too much chlorine in them. Lots of people saying they would not book another cruise on this boat. Most of the staff are really lovely and helpful. But there are a lot that don't give a dam. people are saying they are just being ignored or fobbed off when they are asking for anything. Hard to have left a 3*hotel that we stayed in for a week prior where nothing was too much trouble. Bathrooms supplied everything you could need. Shavers combs. toothbrush. shower cap. Body lotion. Seems like unless you are paying extra you don't get anything special. The shower gel and shampoo that are in the shower dispensers leave a lot to be desired. So bring your own. I'm sure the captain is a lovely man who speaks to us all daily only problem is no one knows what he's saying. Well it's only our second full day let's hope it gets better as the staff get to know each other and at least we know this is one ship we won't be booking on again!! First elegant night this is what cruising is all about to me. Being able to dress up feel special. There are enough reminders about dress code so why are they allowing scruffy T shirts shorts and jandles in the gold pearl. Go eat at the gallery if you want to dress like that. First port Benoa. Bali. Unfortunately tenders can't go as sea too rough fair enough safety comes first but several hundred people being told to stay in the theater and wait. why the hell don't they put some entertainment on. I've complained so they going to put sound on the tvs!!! Don't think we will get off till late might get a couple of hours on Bali. Couple we talking to said this is their 26th cruise and the worst they have ever been on. Lady said first time she has ever left a restaurant still hungry. I know what she means. My pastry was soo burnt on my apple pie it was charcoal. Think they need a new pastry chef. The longest island stop at kamodo island and unless you had a trip booked you were not allowed off the ship. Did they make it a fun day for all of us stuck on here. Like hell. I have not spoken to one person who will ever travel on this ship again or who is happy. Yeah I've found ONE person who is happy only because their room was soo noisy that after nearly a week they have upgraded them to a balcony room. What a shame that people are just looking forward to getting off. Things have definitely improved as time has gone on, or are we just making the most of it. The shows are still mediocre but there has been a couple of good ones. The Ariel show was amazing. Seems to be a little more to do in the day but not a lot. Lee is a very good cruise director and wasted on this ship. Glad to say we have finally had some get togethers where everyone is singing dancing and having fun thanks to Lee. Food is more or less served hot now. And the staff are amazing putting on entertainment as we eat every night thanks to the dedicated Matri D. I'll finish this on our last day with. I'm not an ozzy bogan and neither is 90% of the Australian passengers on board. Even though they are treated like they are. they are well travelled cruisers, although seems like this ship treats them like they will put up with anything. neither am I a put up with anything kiwi even though I live there. I'm a Stiff upper lip Brit.but even I have resorted to saying. You couldn't organise a p. up in a brewery Carnival Splendour. And I'm not looking for a free or discounted trip or even a refund of any sort. Just giving an honest opinion and will watch who I book my next cruise with. Because I'm pretty sure it won't be the Splendour. 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Sail Date November 2019
As a family foursome travelling in 2 cabins we joined the Carnival Splendor in Singapore for a 15 night relocation cruise back to Sydney after a multi million dollar refit in Singapore. The ship which caters for more than 3000 ... Read More
As a family foursome travelling in 2 cabins we joined the Carnival Splendor in Singapore for a 15 night relocation cruise back to Sydney after a multi million dollar refit in Singapore. The ship which caters for more than 3000 passengers is the largest Carnival ship to be home ported in Sydney. Passengers were confused in trying to move from one end of the ship to the other as there were blockages which required using lifts or stairs to negotiate these movements. This confusion had staff, including the cruise director, telling passengers to think of the Dolly Parton song “9 to 5” so they could remember which two of the decks that would allow moving from aft to foreword without moving from deck to deck. Most cruise ships provide passengers a map of the ship to help them get around. The Splendor does not. After more than a week people are still asking other passengers for help in finding their way around saying they are still lost on the ship. I am as well. I have been on a dozen cruises but I have never been on a cruise ship that was as dirty and neglected as the Splendor. Large picture windows in the dining rooms which are so dirty that one can hardly see through the grime and bird droppings. The deck 3 railings have been neglected for decades with no attempt having been made to remove the years of white paint droppings that decorate the unvarnished timber and deck. There are also large paint spillages on the decks crying out for attention. I think back on other cruises where there is constant sanding and revarnishing while at sea and while in port crew are over the sides painting. It takes much care and work to keep a cruise ship in good condition, something that was noticeably missing on the Splendor. The practice of leaving “sail and sign” cards in the mail boxes outside cabins on sail days is a big no-no. These cards are usually handed to passengers who have been identified by producing passports. I heard of instances where some passengers arrived at their cabin only to find people inside unpacking their bags having used the sail and sign cards to gain access. These cards can be used to rack up sizeable bills which are payable by the real owners of those cards. The meals in the dining rooms are excellent as are the staff who serve them. However the meals in the buffet are mediocre at best. Serving staff are either lazy or lack the ability to understand English. Serving dishes are displayed two deep with only the closest one able to be accessed by passengers. If you require something from the furthest dish you can wait for some time while they finish a chat before serving you. By the time you are seated and begin to eat you realise the food is now cold. Many people tend not to finish their food because it is cold or of poor quality. The ship is way too cold. On deck you can be comfortable in shorts and T-shirt but coming inside you may find you need a coat! The cabins (even the inside ones) are spacious, well appointed and comfortable. The upper decks are crowded but bright and shiny and free of paint droppings. If you do venture onto the Carnival Splendor bring yourself a map, warm clothing and glasses strong enough to see through filthy windows. As for me this is my first and last cruise on Carnival Splendor. There are many other ships competing for passengers who are looking for a better deal than they will get on Carnival Splendor. Read Less
Sail Date November 2019
This was a repositioning cruise from Singapore to Sydney, which hubby and I chose, to relax and refresh before the Christmas mayhem. First, the good points: our cabin stewards, and the rest of the waiters etc were fabulous. The food was ... Read More
This was a repositioning cruise from Singapore to Sydney, which hubby and I chose, to relax and refresh before the Christmas mayhem. First, the good points: our cabin stewards, and the rest of the waiters etc were fabulous. The food was also of good quality and lots of variety. However, it was all mainly downhill from there, with the embarkation process giving us an indication of what was to come. It took hours and passengers were forced into a "conga line" throughout the ship - with our carry-on bags - so that staff could take our passports. Surely there was a better way? I heard a few people behind me complaining that they had paid extra money for something called "faster to the fun" and what was the point? The lifeboat drill was a shemozzle as were later, boarding procedures for the tenders. The cabin was a good size, but only had one power point. Also the ship is poorly-designed with inaccessible areas in the middle of several decks, so that to reach certain points (eg one of the restaurants) passengers need to go up two floors, cross the length of the ship and down two floors. Passengers were not given a map of the ship on embarkation and the diagrams near the lifts only showed one inaccessible area - which was the galley. There is no promenade deck. What is euphemistically called the promenade deck is an internal walkway from the shops, through the poker machines, towards the coffee shop. Unlike other ships (P and O in Australia and UK, Princess, Cunard) there were no quiet nooks to relax. Inescapable, loud pop music permeated the entire ship, and from bulkhead to bulkhead it was overrun with uncontrollable children. Apart from the usual running and screaming along corridors and up and down the stairs, we saw children standing on tables, jumping up and down on furniture and in the buffet helping themselves and coughing and sneezing on food. Because of children's' smaller height the protective screens in the buffet were useless in shielding the food. Which leads to the total lack of of hygiene... Not once did we see anyone enforcing hand washing, sanitizing etc. We did, however, see passengers put their hands in the prune dish to remove a prune or two because the fruit was stuck together; one women lifted a bowl of sliced peaches to pour juice over her cereal and in the process her fingers touched the food; everyone who filled their water bottles from the water station did so directly without using a separate glass or cup. It is not surprising that within a day or two lots of people on the ship were coughing. It was so rife that it became a subject of laughter for the on-board comedians, but it is not really funny. Passengers failed to take even basic hygiene procedures, such as covering their mouths when coughing and sneezing. Both hubby and I have very bad colds, which a week after disembarkation we have not managed to shake. There are other matters too - lack of enforcement of dress code - people going into dining room for dinner on an "elegant" night in shorts, T shirts and thongs (?). Hit and miss entertainment, and the choice of ports, which apart from Darwin, all required a tender. The ship needs some serious maintenance - laundries out of order until halfway through the cruise, more than half the lifts always out of order, TV in room rarely worked (we wanted news on bushfires)... hot water machines on the Lido deck to make tea and coffee, regularly broke down. Overall, I got the impression that the accountants have been let loose. Very little to do with passenger health and comfort and all about squeezing passengers as cash cows. The ship seemed crowded with insufficient wait staff. On other cruise ships, for example, there were plenty of drink waiters, but not on this ship. Summary - if you have young kids, like eating and drinking and letting the kids loose, go for it - this is is your kind of cruise. If you are looking for a holiday to chill out, avoid this "fun" cruise, as it is anything but. Read Less
Sail Date November 2019
Have had previous cruises with carnival but unfortunately this one was well below the standard of those.Embarkation was undisciplined and chaotic, most would have been given a specific boarding time but it appeared no one took notice of ... Read More
Have had previous cruises with carnival but unfortunately this one was well below the standard of those.Embarkation was undisciplined and chaotic, most would have been given a specific boarding time but it appeared no one took notice of it, board as soon as possible.No organisation of crowd. Washing machines in the laundry was another dogs breakfast with only 1 machine available for 3000 passengers at one stage. Some very irate guests. Lifts were not always working, at least 1 or 2 out of action in each set. Food was below standard in quality and menu choices breakfast was same old same old every day as was most other meals in lido buffet. Bacon very salty, sausages very tough skin, other dishes very spicy. Sail / signcards were left at cabins to be collected when guests arrived on board, could not book shore excursions or pay money In to accounts without card. Long lines to do any transactions at guest services or book excursions. Children as usual running & yelli ng In the passage ways. Noise from directly above our cabin went on until 2 am usually, every dropped item,every dragged item was heard . Tendering from ship to shore at Benoa (Bali ) was extremely slow as was Komodo Island .Some organised tours were late starting. Cabin crew were very friendly , courteous & helpful as were our wait staff. Could not wish for better. This was used as a Shakedown cruise & we were the guinea pigs! Have some Real Australian dishes on the menu. Carnival should consider an Apprpriate refund to most guests for such a sub standard CRUISE !! (CARNIVAL Spirit out of SYDNEY is so much better organised & operated ) Read Less
Sail Date November 2019
I had sailed on the Splendor in 2013 from Santiago to Buenos Aires. It was wonderful. When I heard that the Splendor was being repositioned from Singapore to Sydney, I was really looking forward cruise. The cruise had to be booked ... Read More
I had sailed on the Splendor in 2013 from Santiago to Buenos Aires. It was wonderful. When I heard that the Splendor was being repositioned from Singapore to Sydney, I was really looking forward cruise. The cruise had to be booked through the Australian department but that meant finding the 800 number. But it was a disaster from start to finish. Carnival has two departments - the US and the Australian departments. The repositioning cruise started in Los Angeles. Once it left Hawaii, it became part of the Australian department. What this meant was that this cruise was no longer on the US Carnival web site. The travel agent said the cruise did not exist so I spent half a day finding the Carnival Australian department and how to book the cruise. The department is based in Denver and the computers in Denver do not talk to the Miami computers. The fare was paid in Australian dollars on a .au web site. The cabin and dining room staff were very good. The rooms were always made up well. We enjoyed the towel animals...yes I know they are an environmental disaster but they helped to cheer us up after another chaotic day on the ship. The carnival app crashed all the time. The IT guy said that was how it was. One apple user could not get it to run at all. You can only book Shore excursions onboard. No online pre-booking is allowed. The worst part of the booking process was that you cannot pre-book shore excursions. Initially I was told that this was a government requirement. That of course was a lie. It meant that I had to run to ShoreEx as soon as we were onboard. I then found out that my credit card may not be linked to my ship card and if this was the case, I could not book the cruise. So I stood in the Guest Services line - the self serve machine was broken - while my partner stood in the ShoreEx line. The photo shows this chaos. I then had more grief with getting the Internet set up until I found a sympathetic staffer who sorted out my card and my internet. I was lucky to be lined up for only an hour. I assumed that this is what Australians tolerated. It turns out that they were as upset about this stupidity as I was. The ship was in dry dock in Singapore for a month to get ready for the voyage. But the chaos continued. Here is a list of the state of the ship. -There was no cruising sign (I made my own). -The safe failed twice and had to be replaced. -The shower held up with masking tape. -The bedside light had to be rewired -The juice machines failed. -The coffee machines failed. -The hot tubs were closed and the waterslide was closed, each for couple of days. -There were 4 elevators down at any one time. -I got mystery phone calls from guest services in the middle of the night. -The TV did not work until the middle of the cruise. -The washing machines were down. -The safety briefing so screwed up we never learned how to put on a lifejacket. There were many other problems described by other guests but I have only listed the problems I experienced first hand. Five of the six shore excursions required tenders. Every tender was a nightmare due to the captain's lack of skill in maneuvering the ship. On the first tender, he fussed for two hours trying to get stable water so passengers could board the tender. He finally figured out that if he turned the ship so it acted as a breakwater on the starboard side and then tendered on the port side, it would work. We were three hours late for our private tour of Bali. To add insult to injury, another couple deliberately took our car and driver and we had to wait another hour for the driver to bring our car back to the terminal. Our six hour tour lasted 90 minutes. Every other tender had similar problems as the captain could not figure out how to position the boat (in very minor swells) to expedite the tender process. I sail on Carnival for the food. On this cruise the food was mediocre. I had salmon 13 of the 15 nights as there was nothing worth eating. My partner had many disappointing meals. The food highlight was the Masala Tiger. It was a curry lunch buffet. It was one of the reasons I picked the cruise and I was not disappointed. The Guy Fieri burgers were good but the buns were sweet. I had to go to deli to get pretzel bun for my burger. The popcorn had no butter so I had to melt butter with hot water. There were nine sea days. There were few dance classes. There was only one port talk. There was no zumba nor exercise classes. They took away the bathrobes. Thank god the internet worked well so I could spend most sea days in my cabin doing work while onboard. It will be awhile before I would consider Carnival again. If the Australian Rules on no pre-booking shore excursions are enforced on US cruises, Carnival and I will part company. Read Less
Sail Date November 2019
We like repositioning cruises. We liked previous Carnival cruises. We had even been on this ship before and enjoyed it. This cruise was chaos from the time we tried to book until we got off - the only thing that went smoothly was ... Read More
We like repositioning cruises. We liked previous Carnival cruises. We had even been on this ship before and enjoyed it. This cruise was chaos from the time we tried to book until we got off - the only thing that went smoothly was disembarkation. Getting on the ship in Singapore was difficult and unnecessarily complex. We hadn't been allowed by Carnival Australia to prebook shore excursions so we had mostly booked private tours ahead of time but for 2 stops, we needed to book shore excursions after we got on board - this took hours and hours with the line up curling all around the deck where people were getting on and staff who couldn't answer any questions running around in vests that said "ask me". It was downhill from there. There were so many thing wrong with our cabin - shower, bedside light, safe and TV not working - it was horrible. Fortunately our cabin staff were lovely and very helpful. The safety exercise before we sailed was a joke - 4 muster stations for 3,500 people. We were all standing on each others feet as people were squashed in in front of us. Lots of people never got to the correct muster stations due to some problem with the I-Pad checking system. We never did see how to put on a life jacket because the staff at our muster station couldn't find one to demonstrate with. Then there was more chaos getting back to our cabins. The food, which has always been a winner on Carnival was HORRIBLE - tough steaks, items that didn't match their description. The only thing that saved us was the Tamil Tiger, the lunch time curry restaurant but even that didn't manage to get the naan oven working for the whole cruise. Getting to and from dinner was a nightmare because at least one elevator was non-functional in each set of elevators. There were no cloths on the dinner tables, no choice of tea after dinner. One of the coffee machines wasn't working for the whole trip and we were drinking coffee out of a plastic box. There was no herbal tea anywhere on the ship. The tendering process which was necessary at almost every port was the biggest problem of all. It took so long to park the ship so that the tender boats could get us to shore that we missed 2/3 of our shore excursion and barely got out of Denpasur. The crew didn't seem to learn from this as we went through the same chaos everywhere we had to tender to shore. All the things we liked about Carnival cruises were no longer available - no exercise classes, no real dance classes, no talks about future cruises, no talks about the ports we were going to visit. The pools and hot tubs were closed for a couple of days because they screwed up the chlorine amounts. It all just went from bad to worse. By the end of the cruise, we had run out of paper on which to list our complaints. We were Gold VIFP members before this cruise but it is very unlikely that we will eve do a Carnival cruise again. We would want written confirmation that all of these negative changes and bad management are peculiar to Carnival Australia and that the North American operation is still delivering the level of service we are used to. Read Less
Sail Date November 2019
We chose this cruise for the cheap price that was offered at the time of booking. It was disappointing from start to finish. The embarcation was a shamozole. No one seemed to know what they were doing. The food in the buffet section was ... Read More
We chose this cruise for the cheap price that was offered at the time of booking. It was disappointing from start to finish. The embarcation was a shamozole. No one seemed to know what they were doing. The food in the buffet section was very ordinary to some other ships we have been on. The lines were long and you had to be lucky to find a seat to sit down on. I will say that the restaurant's are very good and food is ok. I also was disappointed in the lack of communication from the staff when ordering a cake for my wife's birthday which never turned up. They did however try to compensate by decorating our room and supplying Chocolate roses to my wife to try to smooth things over. We probably will not cruise with Carnival again and go with the more upmarket ships such as Princess or Holland America. Read Less
Sail Date November 2019
I chose this cruise to go to Komodo Island. On boarding I found my cabin (no one giving directions at all) upon entering what was supposed to be a wheelchair cabin I found I could not access the toliet as the beds blocked the way. ... Read More
I chose this cruise to go to Komodo Island. On boarding I found my cabin (no one giving directions at all) upon entering what was supposed to be a wheelchair cabin I found I could not access the toliet as the beds blocked the way. Contacted room steward and was told someone would come sort it out it took 7 hours before someone arrived not to sort it out but to ask if I wanted my room done morning or evening (he said he would rearrange the beds for me when he came in later which he did). I had no hot water for the first 7 days of the cruise. Only half the lifts worked which resulted in having to wait half hour to enter a lift some days and at times only 1 lift worked and last full day there was 2 hours that no aft lifts where working. The set out of the ship is really not wheelchair friendly and I did not find one push button opening door on any disabled toilet which made it very difficult to get in and out of without help. Tried to book some tours on board but was told there was no tours available to people in wheelchairs. Was very angry to be told I could not get to Komodo as I would not be able to get around in a wheelchair. Even after booking a private tour they tried to stop me going. Yes I got there and yes I got around and yes I saw dragons. I found it disgraceful that staff judged what I could and could not do by the fact I use a wheelchair. Most of the staff where very good. I had the misfortune to be within a meter of a man who physically assulted a woman in a mobility scooter because she was swearing. Security did not want to know what happened and tried to sweep it under the rug, they took statements from people who either did not see what happened or where not even there but had no interest in getting one off the only witness to it. I had to insist that I made a statement about it even after waiting 8 hours for security to contact me as they said they would. Read Less
Sail Date November 2019
I choose this cruise as the Splendor was in dry dock in Singapore before relocating to Australia and thought that the itinerary would suit my wife and myself . How wrong was I . Embarkation was a disaster . The check in people didn't ... Read More
I choose this cruise as the Splendor was in dry dock in Singapore before relocating to Australia and thought that the itinerary would suit my wife and myself . How wrong was I . Embarkation was a disaster . The check in people didn't open the desks for nearly 2 hrs after they were supposed to and then there was a stampede of people all trying to get on board at the same time . They should have waited . Once on board you couldn't have a swim because the water in the pools was to heavily chlorinated , so they were closed for several days until the water could be disposed of in international waters . Some lifts in practically all banks were out of order , TV's didn't work in a lot of cabins , toilets , hot water systems were not working properly and the ship in general was dirty and needed a lot of maintenance . For smokers on board it seemed that every time there was a shore day there was no smoking because the ship was bunkering which is fine , but all day ? boy were there some upset customers . My cabin was ok . It's not a new ship and i wasn't expecting it to be anything special , but in saying that our Cabin staff were great , in fact I should compliment the staff in general . They were a new crew and at first were a bit overwhelmed but they soon got used to it and looked after us really well . The food was something that i was looking forward to , but it fell way short of the standards that I have come to expect from other cruise lines . Small portions and very bland , like there was no salt or spices to make it stand out . It was presented nicely and the staff were great . In saying all that , a cruise is about meeting people and there were fantastic people on board and I hope to meet up with them both on board on ashore . Read Less
Sail Date November 2019
This was my 16th cruise (my 2nd cruise on Carnival ). We chose this cruise because the price was great and the ports were potentially interesting. It was a repositioning cruise from Singapore to Sydney, stopping at Bali, Komodo Island, ... Read More
This was my 16th cruise (my 2nd cruise on Carnival ). We chose this cruise because the price was great and the ports were potentially interesting. It was a repositioning cruise from Singapore to Sydney, stopping at Bali, Komodo Island, Darwin, Airlie Beach, Moreton Island and Sydney.We stayed in Singapore for 3 nights before the cruise which was great. Embarkation in Singapore was very smooth. Unfortunately, this was where the positives ended. The ship had been in dry dock before our cruise for a refurbishment, so we expected some hiccups in the running of the ship. We were told that most of the crew were new to this ship, and it was obvious that their training had either been forgotten or was not completed as it should have been. Guest services were on the whole very defensive and sometimes aggressive. Our cabin was an inside cabin with 2 single beds. There was only one power point for the cabin. Our sheets were changed only once during the 15 days and we cleaned our bathroom basin when it had'nt been cleaned for a week. All but one of our ports were accessible by tender only. The process for disembarkation was poor (except for Airlie beach). Our tour on Komodo Island was not well organised and in the end getting back to the ships tender was quite unsafe. However, the main area of concern for us was the lack of food safety in both the buffet and restaurant areas. Food (including meat and eggs) were served either cold or lukewarm after being held in the bain maries for extended periods of time. We observed servers using the same gloves to serve raw food and ready to eat food; the same gloves touching the floor and serving food, washing and reusing of disposable gloves. We also observed food trays being topped up with new food when there was still "old"food in the trays. In the restaurant the food was always cold and unappetising ( we stopped going to dinner in the restaurant after the first week). We also noticed passengers using their hands at the buffet to serve food, with servers watching. On speaking with 2 servers they did not feel that they could tell passengers that they were doing the wrong thing. Hand sanitising is not encouraged; many of the sanitiser dispensers were empty, and not placed in convenient positions for use. Given our experience on this ship we have decided to cancel our next Carnival cruise in March 2020 (we have booked with Celebrity). Read Less
Sail Date November 2019
We chose this cruise for a couple of reasons - firstly because it was sailing out of Singapore and we hadn't done that before, and secondly because one of the ports was Komodo Island which we were looking forward to very much. ... Read More
We chose this cruise for a couple of reasons - firstly because it was sailing out of Singapore and we hadn't done that before, and secondly because one of the ports was Komodo Island which we were looking forward to very much. Embarkation day was a complete mess. The port authority process was ok but then we went to the check in counter for Carnival where we were given receipts for our passports but not asked to hand them over, which we thought strange. We then proceeded to the ship only to be held up an the gangway as we had come to the end of a line of fellow passengers waiting to have their passports taken. This line, as we found out later, wound its way from the gangway through the atrium and then into and around the Black Pearl restaurant before ending at a couple of tables where staff were busily taking our passports. From the time we entered the line to when our passports were finally taken was about an hour and only then because someone had rounded up six more crew members to assist with the process which sped it up a little. From there we went to the Guest Services desk to book our shore excursion because, even though we were encouraged to check out the possible excursions online before boarding, we couldn't actually book them until we got on board. We had chosen the Pink Sands Komodo experience which was advertised at around $180 per person, which we thought expensive but was something we wanted to do. The other option was simply the Komodo experience which didn't include the trip to the Pink Sands for around $130. After waiting in line for another hour we were told that the Pink Sands experience was sold out so, although disappointed and angry that we couldn't book the experience we wanted, we booked the other experience only to have another unpleasant surprise when told that it would cost us $179 each, $40 more than that advertised on the website. We had asked about our Cruise and Go cards so we could access our cabin and were horrified to learn that they were in an envelope at the door to our cabin. We think this is very insecure especially as we had already loaded our credit card to the card and so anyone could have used it without our knowledge. It also gave anyone who wanted access to our cabin, in fact we heard stories from other guests of them arriving at their cabin only to find other people already there and unpacking. Then came the safety drill. This was a complete mess. The crew didn't seem to know what they were doing. All passengers went to their assigned stations as requested but this was in Singapore Harbour where the temperature was in the 40's and humidity was high also. We were all left standing at our stations, out of the sun at least but still with no breeze or respite from the temperatures. One woman had to beg one of the team leaders to be allowed to get a drink as she was nearly passing out. The 'Team Leaders' response was very dismissive and insulting. After finally letting her go he laughed and said to another crew member "All she had to do was ask". This was a ridiculous statement because she had asked repeatedly and was made to actually beg to be let go. Several other guests were also in distress with one elderly woman having to be helped inside to the air conditioned area by myself and her husband. After some time an announcement was made that a demonstration was about to begin showing us how to put a life jacket on. All of the crew in our area looked puzzled as they didn't have a life jacket amongst them to use as a display. So the recording of how to put a life jacket on played without an actual demonstration. Something which must have puzzled guests who had never been on a cruise before. After the hash up of embarkation day we were looking forward to settling in for the cruise but there were a number of equipment malfunctions that didn't help. Only half the lifts were working and, given the design of the ship and the only way to traverse the ship from the bow to the stern was on decks 9 or 5, this meant a lot of time waiting for lifts, unless you were fit and could climb the steps. Only one washing machine was working in one guest laundry for the first few days. Several guests reported that their cabin fridge wasn't working. The Serenity Deck pool leaked flooding the staterooms below and the other pool on the Lido deck as well as the spas on Deck 10, all had mysterious malfunctions and spent a lot of time out of action. The food served at the buffet on the Lido Deck was very average and was rarely hot. Also it never changed so it was very monotonous. The coffee and the hot water provided at the coffee stations on the Lido deck had a very bad taste - almost like the water tanks had been cleaned but weren't rinsed properly as there seemed to be a residue of some chemical taste making the coffee terrible and the tea made with the hot water undrinkable. The shows provided in the theatre were amateur at best. The specialist shows however were very good. All four that we saw were of a very high standard. The cast of the production shows were good dancers but their singing left a bit to be desired. Having been a performer myself I understand that breath control is very difficult when combining dance and singing but they often went off pitch. The comedians were generally of a good standard during the kids shows but when they were let loose to show us their 'adult' material it was simply an excuse to let loose with foul language in the middle of jokes that would probably have been funny without the swearing. I am not a prude but to have every second word out of their mouths beginning with F or, even worse C and all unnecessarily, made the jokes very hard to listen to. We, along with several other guests, actually walked out of one guys performance as it was especially gross. The only shining light on the cruise was the Cruise director and his team who all worked tirelessly to try to make as many guests as happy as they could be. Lee and his team, especially Bec and Connor but they were all fantastic, were exceptional and went the extra mile every day. They made us forget the shortcomings of the cruise and enjoy the moment. Read Less
Sail Date November 2019
It went wrong with the check in counter at the terminal of Marine Bay Cruise Terminal in Singapore. Before that awful experience everything went smooth. It was my wife’s Australian visa, although GRANTED, that caused the uproar. ... Read More
It went wrong with the check in counter at the terminal of Marine Bay Cruise Terminal in Singapore. Before that awful experience everything went smooth. It was my wife’s Australian visa, although GRANTED, that caused the uproar. She is Filipina, a flight attended for 33 years with Cathay Pacific, and applied on line for an Australian Visa, which was granted within 3 days. The problem, so it seems, was the processing of the visa, there is no link between immigration and the cruise liner’s administration! Therefor they have to call immigration in Australia to verify whether the visa was really granted and attached to her passport. I send the granted Australian visa months before boarding to Vacationstogo travel agent Lex Harrison and the Royal Caribbean Cruise line, when checking in on line, everything was fine, no questions asked. 2 weeks before sailing I received the boarding pass and luggage tags, late because we are interline (airline crew) and therefor got our stateroom assigned shortly before sailing. It took 45 minutes at the check in counter, with many officers involved to get the “GO” signal. It was a humiliating experience, which flashed in my mind as a racial approach. Not from the officers that only did their job as instructed by their superiors and acted courteous and polite. But the fact that despites ALL our pre-check-in efforts, NOBODY of Royal Caribbean seemed to check the documents, but only AFTER we were about to board the ship and to than make us feel like fraudsters, because their processing procedure was faulty! The correct procedure should be that every passenger should submit their visa, in time on line to the cruise liner involved and not when passengers were boarding the ship and therefor prevent the passenger to be treated like a criminal for no reason at all. Another unfortunate experience is the MUSTER CALL. We had to endure 45 minutes in the heat and humidity on deck 4, Reason? Waiting for late comers! It took 5 minutes for the drill. Late comers should be penalized. Sunday mass for the devoted Catholics is at 9.00 AM, but the breakfast starts at 8.00 AM. However the Queue takes 45 minutes to get you to your table. Was it ALL a mistake? …..NO The ship “Voyager of the Seas’, a 20 year old , newly refurbished cruise ship, great nostalgic interior architecture, well thought of economic designed staterooms, is quite cozy. Except for the Sky chapel, which is completely out of line with the rest of the ship, cold, white chalked with huge, white Aphrodite inspired, sculptures. The food is ok, but not as good as Princess or Norwegian, not many variations, shows ok, but the sound mix bad, singers are screaming and screeching due to overpowering volume and wrong equalizer settings, lyrics completely wasted. The ice skating show very impressive. The top of the bill was the acrobat duo…from Ukraine and Italy. Amazing performance. Talked to Cruise Director Michelle about the sound and I must say it improved a bit in the next show. Two singers: one 25th year old USA male and a …..Italian girl. The male singer performed well, the girl should stick to controlled love songs and ballads and not Freddie Mercury’s “Somebody “. She has a lovely voice, but when howling out it becomes unbearable. The wine tasting: 5 wines: 2 white, 2 red, 1 sparkling……2 were as planned, 3 replaced by inferior ones, due to late arrival in Singapore of the feature ones, missed the boat. Complained to the beverage manager, felt cheated. So sorry, send a nice bottle of New Zealand wine with 2 glasses to the stateroom. The Port dockings on this repositioning cruise were absolutely un-interesting, either far off the coast on Anker, so boat transport required, which took very long to execute, or docking in an industrial area, 45 minutes with shuttle bus from town. The newly refurbished staterooms on Deck 3 were noisy at night, due to cleaning or other activities above the staterooms. Staff: very pleasant, helpful and attentive. Stateroom attendant Kadek Sukma from Indonesia excellent. Headwaiter Kai and waiter Ryan in dining room very pleasant, did a great job. Carlo was the best, always pleasant, singing in the Windjammer as washi, washi crooner and in the evenings our table waiter. All and All, a pleasant relaxing cruise. We enjoyed the total voyage despite our criticism ! Read Less
Sail Date November 2019
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a ... Read More
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a scooter for the express purpose of seeing Darwin, but it would not have been safe to take it down the incline, nor would I have been able to ride it back up. Several of the older passengers and those with sticks also had great difficulty in negotiating this ramp, and were completely winded by the time they got to the top. It totally spoilt my day, and several other disgruntled passengers felt the same. Also, don't bother getting a soft drinks package. Despite being issued with the bulky microchipped glasses, there are no soft drink dispensers on board the "New" Voyager. Total waste of money! Johnny Rockets is also a "no show". The venue is marked on the deck plan, but isn't open, and the free milkshake we were promised - "buy one get one free" - so much pie in the sky. BTW, the Windjammer seating arrangement appears identical to the old one. There are certainly no "extra seats", and getting a table can still be problematic. Also, the picture shown in the article is of the Deck 14 lounge, which is NEVER this empty. Read Less
Sail Date November 2019
Hi, I'm an experienced cruiser, but have never sailed with Royal Caribbean. My Mum (75)and I flew from Heathrow to Singapore, stayed overnight, and joined the voyager of the seas for the trip of a life time visiting Australia. ... Read More
Hi, I'm an experienced cruiser, but have never sailed with Royal Caribbean. My Mum (75)and I flew from Heathrow to Singapore, stayed overnight, and joined the voyager of the seas for the trip of a life time visiting Australia. We checked in our 2 cases, with full information stapled to handles, confirming we were on the voyager, as the Quantum of the seas was birthed beside. We carried onto cabin, through the bombardment of bar staff trying to sell drinks packages. Settled in, discovered Bombay sapphire had been replaced by vodka ( small detail considering what happened next) Dinner was taken in Windcheater as luggage had not arrived, for us to change for formal dinner, not a problem quite normal for luggage to arrive after sailing 3500 guests on board. Well we had a member of staff call on our cabin, they asked us to go to guest services, the penny dropped, my heart sank really luxury cruise with no luggage! All my worries were confirmed, luggage sent to Quantum and we won't be in port until Thursday (Saturday) when we reached Darwin, we're given 4 xxl tshirts and a small bag of toiletries razor/foam toothbrush /paste and deodorant stick dated 2017 and that was it in complete shock we went to bed, what a way to start our luxury holiday!! After a restless night, we had breakfast with some Diamond plus members on board, they were horrified the way we had been treated, totally unlike Royal Caribbean, advised us to go back to guest services to get more answers, just not acceptable. We spoke to Head of Guest Services explaining our situation Jackie was sympathetic offered to upgrade our cabin(oh we booked window but had interior - another story) Mum pretty stressed by now, she had a small stroke 2 months previously and was looking forward to a relaxing luxury cruise. We were also offered $200 dollars each to buy some clothes. Well Roxy teenage wear was not age or size appropriate or expensive male clothes either we were in the same position, we had been given cleaning vouchers, not a lot of use when you have nothing to wash through. Yes we had hand luggage, but repacked that morning so we didn't have to carry too much, I had taken out my wash bag to accommodate the 2 bottles of wine we were allowed to take on board. The cabin we were moved to had a balcony, which did make life a lot more pleasant, sat in our royal caribbean tshirts as unable and embarrassed to attend Captains dinner or any dining experiences, quite honestly we could not concentrate on booking tours etc such a disappointment all round. Days passed, no information 3500 passengers and we were only cabin with missing luggage. We had to fill out declaration form for our cases to enter Australia, first time we had any news concerning our cases. Day 6 arrived, Darwin at last, did we get a phone call! Don't be silly I went down to find out if they had arrived, Yes at last!! I organised help for the bags, checked over to make sure all OK when we got a phone call asking us to vacate the cabin!! Really poor Mum, I asked Jackie to re consider please. ROYAL CARIBBEAN THINK WE HAVE HAD ENOUGH COMPENSATION so I email Managing Director, slight change of heart an offer of £428 each in vouchers, well still insulting considering we paid nearly £6000 for our luxury repositioning cruise. There were many problems with this cruise, bad service, poor food in dining rooms, cabin flood on our deck from pool, hours to get ashore when tenders were needed cutting excursions short as so many people on board, refurb was only to accommodate more cabins. Guest services was constantly busy with people complaining, at least they had their personal belongings!! Thanks Royal Caribbean for giving us a holiday of a life time to remember for all the wrong reasons. Read Less
Sail Date November 2019
We spent a wonderful week in Singapore before boarding for the Cruise to Australia so we were looking forward to the cruise home. Voyager was the first ship we ever sailed on with Royal Caribbean several years ago and we were anticipating ... Read More
We spent a wonderful week in Singapore before boarding for the Cruise to Australia so we were looking forward to the cruise home. Voyager was the first ship we ever sailed on with Royal Caribbean several years ago and we were anticipating a great cruise similar to our previous experience. Boarding in Singapore was a nightmare. Very slow, hot and some not very accommodating port staff, in fact, some were quite rude. Probably the worst embarkation experience we have had. According to the promotional blurb, the ship had undergone a massive makeover and this would be a magnificent cruise. The only thing I could see different was a water slide at the stern of the ship!!. In a lot of areas, the ship could have been a lot cleaner. Some of the window ledges in the Windjammer (if you were lucky enough to get a table near the window) could have done with a bit of a good wipe down. Our Cabin was great. It was clean and kept tidy by a great cabin attendant. Dining experience was average. Meals in the main dining room were predictable and boring.The Table staff were really great though. Many of the staff on board seemed to be very inexperienced and new to working on a cruise ship. Entertainment was very poor. On our last cruise on Voyager, we had a wonderful duo in the Schooner Bar every afternoon really entertaining and enjoyable. This cruise was completely opposite though. Only entertainment was a couple of piano players plonking out a few tunes, appearing just as bored as the audience. The rest of the entertainment consisted of endless trivia games, origami folding and napkin folding, mostly held in the Schooner Bar. Impossible to get a seat most days, but nobody drinking!! I thought bars were usually used for just that. One day at about midday, I counted 79 people squashed into the bar, only 13 of us had a drink in front of us. Couldn't get near the bar for a drink and you couldn't get up anyway as someone would leap into your seat. There are many other places on board were these games can be played, why hold them in whats supposed to RC's Iconic bar??One of the worst parts of the cruise was the tendering at Cairns and then Airlie Beach. Took us over two hours to get ashore at Cairns, even longer at Airley Beach and then cost an exorbitant US$36 just to get into Cairns City centre. Even though we docked in Brisbane, it was still a US$54 ride into the city centre.!!. I will not use Voyager again. Have a booking on Radiance in 2020 and thought very seriously about cancelling. Giving RC the benefit of doubt though and hoping the next cruise will be significantly better otherwise will be using another cruise line in future Read Less
Sail Date November 2019
We saw a special deal, fly, accommodation in Singapore, and 14 night cruise back to Sydney. Sounded ideal! Especially as the ship had been launched in April 2019, millions of dollars spent on refurbishment, and a maiden voyage. THE ... Read More
We saw a special deal, fly, accommodation in Singapore, and 14 night cruise back to Sydney. Sounded ideal! Especially as the ship had been launched in April 2019, millions of dollars spent on refurbishment, and a maiden voyage. THE SHIP IS 20 YEARS OLD! Our excitement cooled off even before we left home. The company got my wife's date of birth wrong, the port of departure in Singapore was wrongly specified on our boarding pass which was printed the day of departure from Sydney. When we arrived at the wrong port, we had difficulty getting a taxi to the right port, as none were available. We then had to queue for 45 minutes whilst they checked our boarding pass and Passport three times. This was all before we got on board. Once on board, our cabin was small and filthy. We complained and were given another one in the same category, after we sailed from Singapore when there was a 'no show.' Dinner in the main dining room was chaotic. Waiters had very limited English, and all the food came out at once, including dessert while still eating our appetiser! Only two white wines and one red available. The cost of the wine almost $50 which included the service charge.The carpet was grubby, rarely vacuumed. It was obvious they were catering to the Chinese market, with a majority of Chinese passengers on board, who pushed, shoved and shouted; behaviour quite unlike that of the many Chinese friends we have in Australia. We felt like getting off at the first port, which was Jakarta, Indonesia. The gratuities are compulsory. We prefer to give to our cabin steward and to waiters in the dining room and other people who have been kind to us. The speciality restaurants are very expensive. The only ones included in the fare are the main dining room, the Lido (buffet), and a Chinese restaurant. Tea and coffee making facilities in the cabin were great, except milk was $3 extra. Our main concern is safety! Many passengers did not attend the safety drill which is compulsory by Maritime Law. We can only imagine the stampede if there was an emergency as many passengers couldn't speak English. We love reading and the library consisted of two small cupboards...five books in English, the rest in Chinese!!! However, we must say that the stage shows were very good, but the three shows were then repeated ... Travel agents beware...don't recommend this Cruise Line.. Read Less
Sail Date October 2019
Hmmn. The good - Great service by the crew who work hard to keep us all happy. Good food overall in the main restaruant, though I think Carnival do a far better job at the bistro. Chops Grill was fantastic at breakfast. No passnegrs ... Read More
Hmmn. The good - Great service by the crew who work hard to keep us all happy. Good food overall in the main restaruant, though I think Carnival do a far better job at the bistro. Chops Grill was fantastic at breakfast. No passnegrs were to be seen at Johnny Rockets. Those who went reported back on bad food. The pools were great.. This is one thing RC have all over Carnival. The pools are bigger, cleaner and the life guards ensure the kids are behaving well at all times. The not so good - The ship is looking increasingly old and tired. Quite a few rust spots on her. The cabins are worse than a 2 star hotel. The crew works hard to keep her clean, mind you. The lifts were particuarly slow and not well programmed. The evening shows were better than expected. The ice rink shows were fantastic. While the crew works hard to reinforce the message of "wash your hands," for some, the message will never get through. Time and time again we saw quite a few other passengers disregard good hygene standards, particuarly at the bistro. e.g picking up food with their bare hands instead of using the tongs. Sure enough, there was an outbreak of cold and flu on the cruise. The whole process of disembarking for shore excersions was average at best. At The first port) Penang, it took over an hour to get us off the ship once the ship was cleared. That had a negative flow on affect for the shore excersion which was cut short. Read Less
Sail Date April 2019
We chose this cruise because of the itinerary and the chaos of embarkation should of forewarned us of what was to come. We pre booked an all inclusive drinks package and this was printed on our cabin card which was already in our cabin. ... Read More
We chose this cruise because of the itinerary and the chaos of embarkation should of forewarned us of what was to come. We pre booked an all inclusive drinks package and this was printed on our cabin card which was already in our cabin. Unfortunately every time we ordered a drink the package did not work so after 2 days and several trips to guest services the card was replaced. I was told "you will have to pay for your drinks tonight but the card will work tomorrow" We were told that it was because we booked it before we went onboard. Although it was printed on the card I had to provide an email which proved I had bought and paid for it. It was also suppose to cover the mini bar in our cabin except there wasn't one. Not even a fridge. Our balcony cabin was standard and disappointing for a brand new ship. As it was built for the chinese market there was only 1 european plug socket in the cabin however there were plenty of usb sockets. The cabin steward was excellent and kept the cabin spotless. We were very disappointed with the standard of food. It was served cold and mostly tasteless. Our waiters were very helpful but they did tell us that there were lots of complaints about the food being cold. The buffet restaurant was best avoided. Watching people carrying off huge trays of fresh fruit to wherever. I think certain passengers must have kept it in their cabin. The queues were huge especially at sea days when they provided an outdoor buffet with a theme. The swimming pools were very small and not adequate for the amount of people onboard. We took 2 trips, both of them in Vietnam. The organisation for getting people off the ship was non existent with queues blocking stairs and exits. On both trips we stopped at places to buy local handcrafts and this wasn't on the itinerary and caused us to be rushed at places that were. We went to the theatre for 1 show and decided not to bother as it was not brilliant and most shows were then shown on the large screen on the lido deck afterwards. The television channels were limited and the only English speaking one was a Chinese news channel although we didnt go on holiday to watch TV. The day in Hong Kong was cut short as we stayed longer in China. Unfortunately it was decided to add an extra couple of hours to our visit but quite a few people had already left the ship when this was announced so they rushed back to find they could have stayed longer. Not good organisation. I questioned both Iglu Cruises and Costa about the need for a Chinese Visa. I was informed that I had to have one to board the ship in Singapore. I then found out that there was a waiver form we could have signed and stayed on the ship. All in all most of the crew were polite, there was a language barrier with the newly recruited Chinese. As the ship is now based in China and wont enter the European market again I dont think Costa are particularly bothered by the poor reviews left by Europeans but I certainly wont use Costa again. I have cruised with Carnival previously, their parent Company and had no complaints. Read Less
Sail Date April 2019
the staff on sapphire seemed to just be going through the motions there were many we spoke to and they were just looking forward to getting off in Athens and Rome (contract finishing) , the onboard entertaiment was boring to say the least ... Read More
the staff on sapphire seemed to just be going through the motions there were many we spoke to and they were just looking forward to getting off in Athens and Rome (contract finishing) , the onboard entertaiment was boring to say the least there is only so much violins that a person can listen to (37 days) thats all that seemed to be on in the piazza area (boring) the cruise director and manager had no idea how to entertain the whole ships demograghpics as they just caterted for the oldies there were plenty of youthful passagers looking for some real entetainment but it just never happened. get rid of these fools, there was no free coffee avalible midship (piazza) or any of the down stairs café/bars except in the horizons buffet and the resturants which meant you had to go to the back of the ship just to get a brew, another way princess makes a buck if your not that mobile then your forced to pay at all other locations (the only other free coffee was in plastic jugs by the smokers area) real smart. the harassment from the photo shop staff was constant and very annoying as they would always deliberately cut you off when disembarking for their stupid photo's this was very tacky, I had to firmly tell them several times that I was not interested,(it felt like they were preying on the vulnerable for a quick buck) the pizza in alfredos is very good but they will not allow you to take it away if you want to then there is a $3 us room service fee. the outside area mid ship to aft often stuck of a strong sewage/ methane smell in fact I spoke directly with captain H L on deck and he stated that there was a problem with a vent pipe midship this smell was present off and on for a least 10 days (even called customer service to let them know) the Indian visa fiasco was a joke as we like nearly all passengers paid a minimum of $80us per person for an 8 hours visit to cochin, we wrote to princess months prior to the cruise and advised them that we were not interested in getting off in India, only to be told that we would still require a visa to board the ship.Only to find out that some 70 odd passengers that did not turn up at Singapore with it and were allowed to sail, they only had to sign a waiver that they would not get off in India , we wrote a written complaint to quest services on the ship but did not receive any response (once again poor service) the platinum / elite club is not worth obtaining as there are not free drinks offered in this club ,why would you bother spending more money to become elite ,we will stick with royal Caribbean from now on as they give over 3 hours of free drinks to the diamond club members and it only takes 80 days to reach this level (not 150 with princess) the only plus thing was our stateroom attendant who was very good and plenty of in room movies. almost forgot don't bother with the internet it is very slow and not worth the money Read Less
Sail Date March 2019
I chose this cruise because of its interesting itinerary visiting several countries like Cambodia and Vietnam which we had not visited in the past. After sailing on 7 previous NCL cruises, we were well used to the freestyle crushing which ... Read More
I chose this cruise because of its interesting itinerary visiting several countries like Cambodia and Vietnam which we had not visited in the past. After sailing on 7 previous NCL cruises, we were well used to the freestyle crushing which NCL is famous for. Hence had no reservations about booking the cruise on NCL Jewel. We have always liked the smaller NCL ships like Spirit, Sun, Star and Jade. The only NCL cruise which we didn't like was on the Epic and hence have resisted in booking on bigger ships. Also itineraries on bigger ships are catered for mass markets whereas the smaller ships offer very interesting itineraries sailing to ports which are not visited by bigger ships. We flew to Singapore from London via BA and stayed for 1 night at one of the riverside hotels in Singapore. We had been to Singapore a few times before hence only stayed for 1 night however if you have never been to Singapore before, I would highly recommend staying 3 to 4 nights prior to cruise to take in most of this fabulous city. On the day of the cruise we took a local taxi to the cruise terminal for only 10 Singapore dollars and were at the port just after 11am. Check in was quick however as the cruise was visiting so many different countries, everyone's passports had to be throughly checked to ensure everyone had correct visas. I had made sure we had all the visas required (only Cambodia visa required for UK citizens) however lot of people who were checking in didn't have the correct visas so were charged a huge amount by the ship to get the visas and this was even before the cruise had begun. Thus lot of people were complaining how they were charged so much money eg. Ship charged $89 for each person for Cambodia visa however I had obtained them for £30 each by visiting Cambodian embassy in London. It is the passenger's responsibility (not the cruise line's) to ensure they have the the correct visas. So please be carefully in checking if any visas required well before travelling. In this cruise, the cruise line could arrange the visas (at a much higher cost) for all countries it was sailing to which was great for those who hadn't arranged them. However for some cruises you wouldn't be allowed to board if you didn't have the correct visa. Once checked in, we queued for the immigration which took about half an hour (much lesser than my previous cruise from Singapore which had taken well over an hour in the queue). Thereafter we boarded this beautiful ship which was just refurbished a few months ago. Everything seemed new in the public areas like furniture and carpets which was great. However I was surprised to see no embarkation photos being taken. In fact we noticed that very few photos were taken either at ports, or on open decks or in dining areas. May be this is for the best as most people don't end up buying them and hence have to be discarded. We were asked to go to garden cafe for lunch as cabins were not going to be ready till 1pm. There was plenty of choice including plenty of vegetarian options. However NCL have changed their food labelling system in the garden cafe. Before, all vegetarian food had a green symbol on label and red for non veg. However now they have green symbol for cold food and red for hot food which is silly as one can see if the food is hot or cold. When I queried that with the senior staff member at the restaurant, I was told that NCL had made that change so junior staff could interact more with customers as they would have to verbally advise someone who was vegetarian regarding what food was vegetarian or not. This was silly as most staff didn't know what food item was vegetarian or not when I queried and had to check with someone else. Also they were too busy to talk to guests. NCL need to bring in another system to identify vegetarian foods in garden cafe like 'V'symbol on the labels which is what they have in menus in all other restaurants. I was also advised by the senior staff that there was a seperate vegetarian section. However I told him that the vegetarian section only had Indian options and if I wanted to try other vegetarian cuisines I had to go to other areas of buffet which didn't have correctly marked labels. Anyway there was nothing he could do as NCL head office had made that decision. Although we used garden cafe for breakfasts and lunches only we soon became used to what foods were vegetarian or not as the menu didn't change much there. Food was good and loved their Indian veggie South Indian breakfast options. Cabins were ready after 1pm as advised. We had a port side balcony cabin on level 9 towards the aft of the ship. Great place as it was close to get to restaurants and was always quieter at the back end of the ship. The cabin was well appointed with new carpets and wall paintings. The bathroom was similar in design to Jade with seperate shower and toilet with sink in middle. Seems no changes had been made there. TV was on the smaller side compared to big screen ones on newer ships. However it had a great range of movies and news channels. It had around 4 movie channels showing drama, action, comedy and family movies. Also several news channels like BBC and several American and Australian ones but no CNN. The balcony was adequate size with 2 chairs and a table. Storage area was adequate too with plenty of drawers and shelves and hanging space too. The cabin steward, Alexandro, always kept the cabin nice and tidy with lovely towel animals every evening on the bed. He knocked the door when the luggage arrived (around 2pm). We unpacked our cases straight away and hid them away under the beds so we didn't have to see them again for the next 12 days. That is the beauty of cruising, you visit fascinating places nearly every day without packing and unpacking. After the fire drill and safety briefing at 4pm, the ship soon set sail after 5pm towards Koh Samui in Thailand. Food in the main dining rooms (Tsars palace and Azura) was great with a few vegetarian options everyday. Also I had a voice message and a letter left in cabin to say that if I wasn't happy with the vegetarian selections, I could speak to maitre'd who would arrange to get any other special requests prepared. However I didn't need to as I was happy with the choices they had on main menu. We dined mainly at Azura as it had a more intimate atmosphere but also visited Tsars palace a few times. As we had 3 day dining package in addition to the drinks package included, we visited the Italian, teppanyaki and French restaurant on 3 nights. Loved the French and teppanyaki restaurants and would be happy to go back. However not happy with the Italian one as the food choices that had were already in main dining room and garden cafe menus. Also service at Italian restaurant was not up to the mark. Never tried chin chin and O'Sheehans restaurants which were the other 2 complimentary options. However visited the O'Sheehans bar regularly as got great service from barman there. The other bars that we visited were at bliss lounge, pit stop which overlooked the pool deck and bar at the back of the ship. Didn't visit most of the bars on level 6 as we used to in the Jade. Late evenings we mainly visited the spinnakers lounge as it had the dance floor and live bands playing followed by DJ. However the bar staff were not very good and often got drinks mixed up or couldn't understand what we wanted. Anyway we enjoyed our times there most evenings. The shows in the theatre were great. Loved the 3 production shows: Rock you, velvet and Cirque De Bijou were all brilliant. Singers were great and so were all the dancers and aerialists. Also loved Mary Jess, the British singer who wowed us all with her operatic singing. Also enjoyed the local Thai dancers show, the Australian tap pack show and music shows by 2 of the singers from the production shows. In fact there wasn't a single show we didn't like which was a first as usually there always a few shows we don't end up liking. The cruise director, Dan, seemed to do a good job and also sang in the bands in spinakkers lounge. However we were shocked to see him telling off some junior staff when we docked in Hong Kong that they couldn't get off the ship until all passengers were off the ship. That is no way to talk to anyone, no matter how senior you are to them. Other than that he was always approachable and friendly. The other bands who played music around the ship were not as good as what we have experienced on other ships. There were very few activities during sea days with only 1 afternoon movie on each of the 4 sea days. We were given popcorn on 2 of those days but not the other 2. Probably ran out. NCL should certainly be screening more movies especially on sea days. Also lack of daytime activities during sea days was a disgrace. Luckily we had 3 good sunny sea days so most people were busy around the pool area. However on our last overcast and cooler sea day, there seemed to be nothing much to do around the ship. The captain of the ship could hardly ever been heard or seen. In fact we didn't hear him for first 2 days. Also he wasn't present at the finale show. An apology regarding the tendering chaos at Koh Samui (more about that later) came 2 days later. In our recent cruises, we have got used to captains who have been very visible around the ship and making announcements and jokes over the tannoy system. However this captain didn't seem to enjoy interacting with his guests. The first port of call was Koh Samui. This was the only port where ship had to tender. It was a beautiful sunny day and tendering process started early in the morning. We took an excursion to see temples and views of Koh Samui which was great. As we were on the tour, we didn't need a tender ticket to get off ship so were one of the first ones to get off. Tour finished at lunch time after which we went around the town and got back to tendering area around 2.30 or so. We were one of the lucky ones to get a tender back as soon as we got there. However thereafter it seems some people were queuing up for 3 hours or so to get a tender back. We were not sure what was happening as no announcements were made at the time. We were supposed to depart by 5pm but we didn't leave till around 9pm as passengers couldn't be brought back to the ship. Later we found out that due to change in tides, they couldn't load tender boats to full capacity. However that should have been known in advance and arrangements made to bring guests back from another tendering area. Lack of information to guests on ship was frustrating and captain only apologised regarding that 2 days later which is not good. If an incident happens, passengers need to be informed as soon as possible. We were in lam Chabong (gateway to Bangkok which is 2.5 hours away and Pattaya which is an hour away) for next 2 days. On the first day we did canals and Royal barges tour in Bangkok which was excellent with a great meal at a 5 star hotel. A lovely sunny but very humid day. Got back to ship around 6pm that day. Next day was another hot and sunny day and we did an ancient city tour near Bangkok which was very interesting too. Ship departed at 4pm that day and we were back an hour before that. The problem with this port is that it's too far away from the main cities. So one couldn't enjoy the night life offered by any of these 2 cities unless you were prepared to pay extortionate taxi costs (as no shuttles were offered at night). The ship should make arrangements for this for any overnight ports so guests can enjoy nightlife at these ports. Also, if you didn't do an excursion, the costs of day time shuttles to Bangkok were quite high. I'm sure guests wouldn't have minded paying for night time shuttles rather than for taxis. So in our opinion, this was a wasted overnight port and would have rather been in a port like Halong bay overnight to enjoy the nightlife offered there as it was easy to get into town from port area. This was our last port in Thailand. Next day, we were in Cambodia (Sihanoukville). We enjoyed this port and did a lovely excursion to temples, market and beaches on a sunny and hot day. However would have loved to visit Angkor Wat if we had an overnight stop. The main reason people visit Cambodia is to see Angkor Wat. So an overnight stop here rather than in Lam Chabong would have been better. Anyway, will have to make another trip to Cambodia too see that. After a day at sea, we entered Vietnam. Our first port was Saigon however the city was over an hour away from port. It was very hot and humid again. Very busy city with lots of motorbikes everywhere. It was a long day (over 9 hours) and we visited Buddhist pagoda, market, notre dam cathedral, presidential palace, lacquer showroom and were given 1.5 hours free time in between. No lunch was included. In fact not even a bottle of water was provided on this long day. Very difficult to cross busy roads in this city as hardly any pedestrian lights and no one pays attention to zebra crossings. Good to see this city once but would never go back there again. We had another sea day and then visited chan May in Vietnam where we did an excursion to see Da nang and marble beach. Had a good day sightseeing, visiting a museum, temple, da nang beach and a marble showroom but didn't actually see marble beach as it was a private beach for the 5 star hotels there. So not sure why the excursion had marble beach in its title. However we enjoyed the day which was once again hot and humid. The last stop in Vietnam was Ha long bay which was the highlight of this cruise. It was a misty day but luckily no rain which was forecast. We did a junk boat cruise around the islands and visited a cave which was very interesting. In the afternoon we walked to a local theme park and went on some really good roller coasters there. Surprised that the entry free to theme park including unlimited rides was only US $2 each. However when we tried to walk around the town area, we were hassled by guys on motorbikes trying to sell you stuff. So we returned back earlier. After another day at sea, we docked in Hong Kong. Debarkation was smooth on ship's part. However after a smooth immigration, the queue to get out of baggage area was long as there was not enough ground transportation for everyone as 2 ships were disembarking at same time. For Hong Kong to have such a nice new terminal and not have enough ground transportation for 2 ships, was a surprise. Hopefully it was a one off situation and doesn't happen regularly. We were out of the baggage area by 10.15 or so. We took a MTR tube to Hong Kong station which has down town facilities to check in luggage for certain flights. We got our boarding passes and then went to explore the beautiful city before returning back at night to take train to airport. All went very smoothly with no hiccups and we arrived back to London next day morning. On the whole I would highly recommend this cruise to anyone wanting to see highlights of Far East countries like Vietnam without any hardship involved. The itinerary was great but if they make minor changes in future like having overnight stop in Cambodia or Ha long bay, it would only make it better. The ship was great and I would give 4.5 stars for the cruising experience. Definitely one of our best cruises ever. Read Less
Sail Date March 2019
We chose this cruise because of where Connie was taking us, we hadn't been to Colombo, Cochin, Goa, Mumbai, Muscat or Abu Dhabi. (We had been to Phuket and Dubai several times before). After reading many reviews about Connie ... Read More
We chose this cruise because of where Connie was taking us, we hadn't been to Colombo, Cochin, Goa, Mumbai, Muscat or Abu Dhabi. (We had been to Phuket and Dubai several times before). After reading many reviews about Connie before, we really didn't know what to expect as there were so many conflicting reviews both good, bad and ugly. So I've decided to write a review on our experience on aboard and Connie in general. Connie herself is in great shape, nice and clean and everything was working on board, with no smells. In regards to activities onboard there were many choose from, but we chose to relax and just take in the sun on sea days and venture out when docked at all the ports. In regards to Shore Excursions we did choose one from the ship, but it turned out terrible so we complained and received a 30% refund. To be fare to the Shore Excursion team it was the tour guide who was terrible not the places we visited. Cabin, WOW we had no idea that it was going to be that BIG, we had an Oceanview Category 4 Stateroom Number 8003 and our cabin attendant was absolutely superb. Dining was easy, we just rocked up and asked to sit with 6 other guests and within a couple of minutes we were seated and every night apart from 2 nights we sat with different guests and the food was great, we tried just about everything they had on the menus, with top service all around. Entertainment on board this cruise was really really good compared to some horror stories we heard, in fact all over the ship the entertainment was good. The Ports, well what can I say they were simply fabulous, Phuket jus simply laid back and just did what we wanted to do that included catching up with friends (using free Wifi of course), Colombo it was a pretty place and would like to go back again and spend more time, Cochin, well we kind of liked it but Goa and Mumbai were much much better and overall we thought India was kind of organised chaos. Muscat was a beautiful city where the mountains reach out and touched the sea and the city and harbour met. Aub Dhabi, did'n really do any thing for us, it looked like another suburb of Abu Dhabi. Now for the best part, on Connie there is this special place called the Martini Bar, we lived there every night of the cruise just meeting the most loverly people you could ever meet from all over the globe and the 4 bar tenders put on the best Martini/Cocktail shows I ever seen, pouring 15 Cocktails in one go, it was simply the best, well done lads. Overall we had a WOW of a time on Connie will be sailing on her again in the very near future. Read Less
Sail Date February 2019
We chose this to fill in the gap between visiting Singapore and Hong Kong. A disappointing start at embarkation. We were concierge class but no effort had been made for us to embark quickly and we had to find staff to usher us through. As ... Read More
We chose this to fill in the gap between visiting Singapore and Hong Kong. A disappointing start at embarkation. We were concierge class but no effort had been made for us to embark quickly and we had to find staff to usher us through. As it was we boarded at 1pm, we had been invited for luncheon valid until 1.30pm. We could have missed this. Our luggage did not get to our cabin until 8pm which we consider very poor. We dined in the restaurant each evening, second sitting. Every time we complained on the temperature of the food and why supposedly hot food was served on cold plates. We were not aware that we had a classic beverage package until the penultimate evening, If we had known we would not have purchased a wine package. Why were we not informed of this when the wine package was purchased? We had a Shore Excursion to Na Trang, Vietnam, where our Guide always seemed to be in a hurry getting off the coach and walking well ahead of the group leading them along busy streets and across roads with no consideration for those who could not keep up. Read Less
Sail Date February 2019

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