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12 Singapore to World Cruise Cunard Queen Mary 2 (QM2) Cruise Reviews

We joined QM2 at Singapore on a section of her world voyage. Embarkcation was reasonable enough and were soon at the Kings Court for a light lunch. Our cabin was an obstructed balcony on deck 7 - a spacious cabin well turned out ... Read More
We joined QM2 at Singapore on a section of her world voyage. Embarkcation was reasonable enough and were soon at the Kings Court for a light lunch. Our cabin was an obstructed balcony on deck 7 - a spacious cabin well turned out although we did have a problem with a leaking toilet for 2 days at the start of the cruise. Our cabin stewardess from South Africa was excellent - nothing was too much trouble. Food in the Britannia Restaurant was very good ( much better than our Celebrity Cruise last year ) the waiters were attentive and catered for our likes. However, the price of drinks/wine on board was eyewateringly expensive so only glasses of wine were sometimes consumed at dinner. The food at the Kings Court self-service restaurant was very good but finding a table was like being in a motorway service café! The entertainment onboard was mixed but special mention of a guest speaker - Malcolm Nelson, a retired Senior Customs Officers at London Heathrow Airport. His seven talks were unmissable and this was evident by the number of people attending in the Royal Court Theatre. We booked five Cunard excursions pre cruise - generally good but some days tiring! Dress code was mostly adhered to but come on Cunard - surely a jacket every evening for dinner is a little outdated! compared to P & O, Princess & Celebrity. Read Less
Sail Date March 2019
We recently returned from half world QM2 cruise Singapore to Southampton. Many good things about this 35 day cruise which, overall, we greatly enjoyed and for which the basic price (excluding on-board extras) was excellent value . Unlike ... Read More
We recently returned from half world QM2 cruise Singapore to Southampton. Many good things about this 35 day cruise which, overall, we greatly enjoyed and for which the basic price (excluding on-board extras) was excellent value . Unlike some recent reviewers, we were very impressed with quality of food and staff attitudes in Kings Court buffet, which generally also catered well for vegetarians like me – better than the Britannia formal restaurant though food and service there were good too. We didn’t see any need to use the over-expensive specialist restaurants. Staff service and attitude very good apart from the odd misery-guts in the bars, the coffee bar and the tours office – interesting to note that these are particular venues for the perhaps excessively high prices that we found charged for on-board extras (our main moan on this cruise), so maybe they’re fed up with complaints! That didn’t seem to embitter the equally expensive but reliably cheerful photography staff though... Pool and games facilities are very good – though of course there’s always the danger that some selfish people will dominate them, as happened on this trip with the table tennis. As for venues, Kochi was a wash-out, due partly, apparently, to the Indian authorities’ cussedness regarding visas, but many of the others were brilliant – especially Langkawi island, Aqaba (where the Jordanian air force display team did a brilliant and moving display and fly-past) Sorrento (a late substitute for Naples) and Cadiz. We’d rather have had an overnight stay at any of these harbours rather than at flashy less impressive and very, very busy Dubai ( a series of traffic jams linking building sites and designer shopping malls...) Evening shows too dependent on musicals but some of the acts – Kev Orkian, the Barricade Boys, David Copperfield, the acrobats - were outstanding. House band too loud, though! The celebrity speakers were alright (despite a tendency to not show too much of the human being behind the celebrity), but the enrichment speakers – especially history and astronomy - were very good and, at times, quite stretching! Disappointed no drama workshops as on a previous QM2 trip, but very impressed that two of the Ents staff put on an enjoyable poetry show. Other extras – the ship choir, the summer fayre – were enjoyable and imaginative. Selection of movies patchy but again some were very good, even if the daily programme provided details for the wrong movie on a couple of nights! Nightclub facility and house band (Purple Haze) very good indeed, though see entry below re cabin. Afternoon Classical music concerts absolutely fantastic with a brilliant selection of artistes. The house string quartet also very good and fully deserved their award of an evening show in the main theatre. The library on QM2 remains a wonderful facility – excellent choice of reading matter and a lovely and restful place to sit and read or work even when not open on evenings and early mornings. We had occasion to use the medical service and were very impressed by its professionalism and efficiency. There seemed to be a lot of tension and conflict on board regarding use of the limited self-service laundry facilities on certain decks. Is this always the case on cruises, we wondered, or is it something about Cunard customers?! Read Less
Sail Date April 2018
Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 ... Read More
Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 cruises.. We have never experienced such poor standard as our 36 days fromSingaporeto Southampton onQM2 . No management could spare the time to even acknowledge us. Only saw the Captain once at the welcome meeting where he simply smiled for a picture. Understand the not shaking hands but he could have use words to make us feel welcome. We have never been so long on a ship and not had any interaction with Officers. On the few occasions we encountered any officers they failed to even acknowledge our presence. Cunard well published dress code was blatantly ignored and staff failed to do anything about to. One evening I was came face to face with a passenger in hi pyjamas eating a plate of chips entering the theatre. Standard of dress is better maintained on a more casual ship. complaints about failure to maintain standard was not responded to by staff. Why did we bother to bring smart clothes for every evening ? 50% of the men is the theatre didn’t wear a jacket. In all our years cruising we have nevr seen fights over sunbeds until this trip. Policies were not enforced so people were frustrated. Everyone I spoke to was disappointed with the Cunard offer. Never again... any line but Cunard after this over priced cruise where we made the effort but others didn’t bother . The line just wanted to take our money . Read Less
Sail Date April 2018
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was ... Read More
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was the visas for India. We had no plans to go ashore in Cochin but was told that we must have full tourist visas otherwise we would not be able to embark the ship in Singapore. Due to a lack of time we had no choice other than to use Cunards intermediary CIBT visas, at a significant cost to us. Due to a lack of communication it turned out the visas were not required pre cruise. We watched people board the ship who had no visas. Cunard have since agreed to reimburse us, but only because we complained. If you were on this ship and had a similar experience then complain, they won't contact you! Secondly the stateroom------ We were in 13024 which is a club balcony cabin. The room itself was very nice with a roomy balcony and was well maintained by the steward, thanks Salvi.There is tea making facilities in the room which is always a bonus. Further to the stateroom there is significant vibration most of the time which is apparent to both port and starboard. Theses staterooms were a recent addition made during the last refurbishment. Cunard of course are aware of this and I'm told by a guest services executive that they are looking at ways of factoring it into the brochure stateroom descriptions. Too little to late for us, Cunard got our money, my wife got no decent sleep. As a matter of interest the vibration has nothing to do with sea conditions as it was present when the ship was on its mooring lines. Finally, the food--------I was served raw ( yes you read it right, raw) chicken with bloody juices running from it! As you can imagine there was mayhem, the servers, maitre d, chef and executive chef all arguing amongst themselves as to who was at fault, with fellow diners looking on in disbelief. I left the dining room and went for a meal. The outcome of this was that I was not allowed to make a formal complaint at the pursers desk,I wanted a case number so that I could take the matter up when I got home but was refused and told to drop the matter.I was given a complimentary meal in the Italian specialty restaurant, special it wasn't. Since being home Cunard agree that we have had a shocking experience with the three complaints and have offered us 20% of the cost of the cruise plus reimbursement of the cost of the visas. Is this commensurate with the cruise experience ? The service in the dining room was, we found, fine. The food in general in the dining room was adequate, but no more. A bit hit and miss. The service in the bars was, at times dreadful. Gone are the days of being escorted to seat and waited on for a drink, like it used to be. More often than not I got my own drinks at the bar and carried them back to where we were sitting. Staff work hard enough but there just isn't enough of them. The experience made me that I was at home in my local Wetherspoons. The entertainment for us was a mixed bag with no hint of a wow factor. The two productions shows were very poor and most certainly the entertainment was geared toward classical recitals and ballroom dancers with some jazz thrown in. The resident orchestra was very good as was the dance band. All in all we found the entertainment to be low key and not to our taste. Some of the sea day lectures were good though, as was the planetarium. Shore excursions were robbery but they are everywhere. The price of drinks was also robbery but we have seen worse, can't remember where. In the end we were glad to get home. Would we cruise Cunard again? Highly unlikely. For the life of me I can't see any evidence of a White Star experience, perhaps it's reserved for the grills? As for us we will continue cruising but methinks we will body swerve Cunard in the future. Read Less
Sail Date April 2018
We have sailed many lines and Cunard definately has a different feel to the American lines despite US$s used onboard and US owned. There was not the constanr push to buy packages and alcohol was even allowed to be brought onboard but only ... Read More
We have sailed many lines and Cunard definately has a different feel to the American lines despite US$s used onboard and US owned. There was not the constanr push to buy packages and alcohol was even allowed to be brought onboard but only for cabin use. The so called formal nights started at 10pm. We had a 6pm dinner so a long wait for the formal. We didn't bother with them. The formal dining room food was very disapppinting but the buffet was the best we have had at sea. Gym area was not supervised and many people were using equipment incorrectly even when pt walked passed they showed no interest even if asked. To Cunards credit many shore excursione were competive with private ones, however if a tour was cancelled a 10% penalty was added to your onboard account. Book shore excursions early as prices increase closet to departure.Shore excursions were advertised for Cairo but never eventuated. Bed linen was superior quality but pillows were awful. We had to purchase our own. Not sure I will do such a long cruise again with many sea nights. Read Less
Sail Date April 2018
I chose the QM2 because of its reputation and a desire to sail on her. It was the smoothest sailing I have ever experienced. The ship is spacious. The stateroom was very comfortable. QM2 is a true ocean liner and a grand ship. The pre ... Read More
I chose the QM2 because of its reputation and a desire to sail on her. It was the smoothest sailing I have ever experienced. The ship is spacious. The stateroom was very comfortable. QM2 is a true ocean liner and a grand ship. The pre cruise package purchased through Cunard was dreadful because the transfer from Singapore's Changi airport to the Fairmont hotel didn't happen - nobody was at the airport to pick us up. After an international flight we had to walk all over the airport trying to find someone who could answer our question 'where is our transfer?'. We ended up getting a taxi to the Fairmont Hotel where we were persuaded to pay additional money to upgrade our pre-paid room. Nobody from Cunard or the transfer personnel contacted us to apologise for the confusion. We were told somebody would pick our bags up next morning and deliver them to another hotel where we had to walk to and claim our bags before boarding the transfer. Unimpressed with this chaos we decided to pay for a taxi to port ourselves. Cunard have never offered any compensation despite the matter being reported to them. The room at the Fairmont was lovely and we had use of the club lounge for food, drinks and breakfast. This privilege was only because I paid to upgrade as otherwise we had to walk to another hotel for breakfast. Embarkation was a chaotic nightmare as the computers broke and thousands of people waited hours to embark. As far as the experience on the Queen Mary 2 I have to say it was wonderful. We particularly enjoyed the viewing window to the bridge. The dining experiences were wonderful and the food delicious. The captain was a gentleman. After exploration of the QM2 we were not that impressed with the kennels as the outside area seemed insecure in terms of fencing and it looked like some dogs could just jump the railing. We travelled through high risk waters (pirates) without incident and there was a black out each night with curtains drawn. Yet I had to alert the reception that the outside lighting / ship's night lights were still on so I think those pirates would still have seen us! There was a viral outbreak during the cruise which made things unpleasant as it is with all cruises that have these outbreaks. Yes I would love to travel on the Queen Mary 2 again as it was a grand experience. Read Less
Sail Date April 2017
The above is what I was told by the Deputy Captain when I finally managed to corner a member of the deck department to ask why some new lashings hadn't had a whipping or a back-splice put onto the cut ends. He looked puzzled at my ... Read More
The above is what I was told by the Deputy Captain when I finally managed to corner a member of the deck department to ask why some new lashings hadn't had a whipping or a back-splice put onto the cut ends. He looked puzzled at my question, initially, so I explained that a seaman would always do this (or even wrap a bit of electrical tape around it) to stop the rope fraying. He then said it wasn't important. 'Good seamanship isn't important?' I asked, incredulously. Then he told me that the lashings had been done by a member of the Security Team and not the deck crew to which I replied that even if that was true(it wasn't as I'd watched the work being done) why had no-one inspected the work in the ten days it had been flapping away on the Promenade Deck. A rhetorical question because, by this time, I was aware that no-one ever checked anything that the deck crew did onboard the Queen Mary 2. After 44 years at sea, the last 24 in command, I wondered how I'd react to being a passenger on someone else's ship and, although I didn't go out of my way to see things that could be improved, it was difficult not to notice safety breaches, slack behaviour etc. etc. As I'm quite used to the defences put up by a poor crew I made a note and photographed as much of this as possible with a view to discussing it with a senior member of staff but, as a lot of other people have already mentioned, you rarely get the opportunity to talk to a member of the nautical team (deck or engineering). (This ran to five pages by the time I left the ship in Southampton.) So I sent it all off to Cunard after we returned home because, make no mistake, this is a wonderful ship and it broke my heart to see the unprofessional way it is being run. Mostly we enjoyed ourselves (Singapore back to Europe is an old run of mine)but there were a number of areas where improvement would be easy to effect and stop an awful lot of the recurring complaints from these pages. I received a reply, timed at 16:38 on the Friday afternoon before a Bank Holiday weekend, which appeared not to be a reply to my letter but someone else's. Typical really of Cunard, poorly trained and motivated staff trusted to reply to complaints but not that bothered. Banging off a reply, as the weekend was coming up, and she wanted to clear her desk. I said we joined in Singapore and the IT system had crashed meaning we stood for 45 minutes before we actually got to the check in desks. Cunard's reply apologised for my poor experience joining in Cape Town! It continued in that vein, answering complaints I hadn't made, and then expressing the hope I'd book with Cunard again. So I replied, to this, pointing out that she hadn't actually answered any of my concerns but someone else's. My reply copied in the Vice President but, of course, no subsequent response has been received. Because they have replied and won't revisit my letter, presumably? I'll also point out to everyone who fills in the FIFO questionnaire, on their return, that if you put in a three star review, or above, there will be no response. The only ones that get an answer are the one and two star reviews, even if there is valuable constructive criticism in the others. I suppose the thinking is that if you rate your cruise as 'good' or above it's not necessary to look at what you've said. Modern management is all about 'continuous improvement' though and there are a lot of useful points that Cunard don't bother to look at ... why not? Another rhetorical question ... I know the answer, as do a lot of the readers. They're Cunard and there are no problems on their ships. But there are: My main concern is the safety culture on the QM2. These cruise ships/liners must be able to be evacuated in 30 minutes but the marine crew (from what I saw) are unprofessional, unmotivated and unsupervised. I documented numerous instances that reflected this but received no acknowledgement so, presumably, Cunard think it's safe for their crew not to wear a safety harness when working aloft, safe for a crew member to clean his scraper by holding it to the turning head of a disc grinder whilst passengers walk past, safe not to clean public areas thoroughly when the ship is in the grip of norovirus etc. etc. And if this is what I saw in the public areas what on earth is going on in the areas outside public scrutiny? Is that why it took so long for them to get on top of the norovirus? What about fire safety? I watched crew members leave gates unsecured so what are they doing in their own accommodation and work areas? It is a lot easier to tie back a fire door than to continually open and close it as you walk to and fro. Everything I saw, with regard to the marine crew, would suggest to me that this is the sort of thing they'd get up to if they weren't supervised. And they're not supervised. Read Less
Sail Date April 2017
Don't except, as we did, a guaranteed balcony grade instead of a state room number, as you will end up on deck 6. The pounding of feet runners and power walkers from above will wake you from 5.30 am on wards, whilst the dragging of ... Read More
Don't except, as we did, a guaranteed balcony grade instead of a state room number, as you will end up on deck 6. The pounding of feet runners and power walkers from above will wake you from 5.30 am on wards, whilst the dragging of deck lounges by the selfish few before 7 am grabbing their spot on their way to breakfast will insure there is now chance of returning to sleep! The quite delightful Carinthia Lounge is being ruined by inattentive staff preventing the regular use of the lounge for passengers bringing multiple plate meals from the main buffet restaurant. How much bacon fat and bake bean juice can the soft furnishings take or the carpet soak up coffee spillage. We have immediately rescheduled our next trip with a definite state room allocation on the top decks in order to enjoy what is otherwise an very pleasurable cruising experience on Queen Mary 2 but if we have a preference for a favorite Cunard ship it would be the Victoria. Mr and Mrs G Reeve Read Less
Sail Date April 2017
We chose this trip via Imagine Cruising because the trip to India after the cruise was the added attraction.Boarding at Singapore was abbismal as they said the computers were down ,meaning long waits and even longer queues as 2000 people ... Read More
We chose this trip via Imagine Cruising because the trip to India after the cruise was the added attraction.Boarding at Singapore was abbismal as they said the computers were down ,meaning long waits and even longer queues as 2000 people were waiting.On board at last we found orientation around the ship difficult for the first two or three days and would describe the layout as higgle piggile.But having said that she is beautiful ,stylish and upmarket ,all public area are gorgeous and also she is so stable you are completely unaware that you are at sea.This part of the cruise was through Malaysia and the Indian Ocean and was incredibly hot and humid but Adora's was an oasis if coolness.Meals were on late sitting and we had a table of 6 ,they were friendly and sometimes it was difficult to speak to everyone ,food was very good most of the time but occasionally as with everything some were just OK.Drinjs as usual were rediculouly overpriced so wine was not purchased.The pub was a good place to meet and enjoy the old g and t.Shows we also found to be hit and miss but the theatre is amazing and would not be out of place in the Westend.The cinema/lecture auditorium was also first-class.Drinks parties given by the Captain were fun and you got a FREE drink and met fellow cruisers ,most we talked to are looking forward to the Indian Adventure.Disembarkation was also chaotic with people unaware of which coach was correct for them.The heat at Dubai was draining and after waiting ages we just got on any bus going to the airport,missing our private transfer in the chaos and then finding our own way to the correct terminal for our direct flight to Delhi with an Indian airline.Most of the Imagine Cruisers were booked on Emirates and we luckily missed the further chaos at Delhi airport where they took more than two hours to clear evisa entry.We particularly enjoyed the pool and jacuzzi in the late afternoons as the heat in this area of the world is stifling. Read Less
Sail Date April 2017
Just been on board for 10 days and was pleased to get off, personally I found the food not to be 5 star, the buffet area, although the food was better, I likened it to a motorway dining area, with the seating arranged so people were ... Read More
Just been on board for 10 days and was pleased to get off, personally I found the food not to be 5 star, the buffet area, although the food was better, I likened it to a motorway dining area, with the seating arranged so people were walking around you while eating. We wanted to do our own thing when we docked instead of organised tours, the tour people were not interested in the least in helping. I said at one time we wanted to go snorkelling and did they have any information, I was told in no uncertain terms I would have to ask when we went ashore. There were no information leaflets of the places we were visiting, it was organised tours at expensive rates or nothing. The last 2 days the ship was in lockdown as there was 120 crew members and a few passengers went down with norrovirus, an ambulance was called when we went into port, but this was all kept quiet to the oncoming passengers. The entertainment was pretty poor. This was by far the worst cruise I have been on, this was my first and last time with Cunard. Read Less
Sail Date April 2017
I had always wanted to cruise with Cunard and when this cruise came up it seemed the perfect time to try them. Waiting for check in was not a good start as the computers were not working and everyone had to wait so the area become very ... Read More
I had always wanted to cruise with Cunard and when this cruise came up it seemed the perfect time to try them. Waiting for check in was not a good start as the computers were not working and everyone had to wait so the area become very crowded. Once they came on-line everything moved very swiftly and smoothly and we were soon in our lovely stateroom. The cabin was beautifully decorated and the bathroom a little larger than average. I would like to remind people that the Queen Mary 2 is an Ocean liner and not a cruise ship. This means that particularly on deck things are not as decorative as other ships. Having said this the service everywhere was very good. The food in both the main restaurant and buffer was wonderful and the restaurant staff could not do enough for us. Sometimes the buffet was a bit hectic and you had to wait for things. The entertainment was of a very high standard I partially enjoyed the shows in the beautiful theatre and the planetarium. If I am going to nit-pick the seats in the theatre were rather uncomfortable. Only real complaint was the organisation or rather lack of it when trying to use the shuttle when in port, complete shambles. All things considered I really enjoyed this cruise, but if I am honest it was not the extra special experience which I expected. I would really recommend this ship to anybody keen on ballroom dancing. There was dancing every night to a live band in the Royal Ballroom. Read Less
Sail Date April 2017
Embarkation & disembarkation went smoothly, however the ship was so disappointing. Cunard market the Queen Mary 2 as the Flag Ship of their fleet. It was shabby and showing its age. In the Britannia Restaurant, The Golden Lion Pub ... Read More
Embarkation & disembarkation went smoothly, however the ship was so disappointing. Cunard market the Queen Mary 2 as the Flag Ship of their fleet. It was shabby and showing its age. In the Britannia Restaurant, The Golden Lion Pub and some heavy traffic thoroughfares their were holes in the floor which were carpeted over. If wearing high heels the shoe heel often would bury itself in the hole resulting in either walking out of your shoes or stumbling and almost falling over, surely this is a health & safety issue. The Kings Court Buffet felt grubby, the paint work was worn, marked and old fashion and the tables and chairs were cheap and nasty looking. It was also poorly designed, a long corridor with small eating areas duplicated on the port and starboard side with two self service buffets. After selecting your food the search was then on for a table which involved walking up and down the corridor in search for a table balancing a plate of food. Tea & Coffee was not served at your table as on other cruises we have been on. Again it involved walking back along the corridor to the self service coffee/tea station and retracing your steps to your table, quite often against the flow of the traffic. The food in the Kings Court was the virtually the same as the dinning room but tended to be hotter. In the Restaurants, generally, meals were not delivered on trays to a workstation in order to serve the whole table together. Meals were bought out individually and served, quite often with extraordinarily long delays resulting in guests either waiting for the whole table to received their meal or commencing when they received their meal so it would be hot, either way it didn't create a pleasant dining experience. It is widely expected wine will be more expensive than at home but the mark up was excessive. A cost of $47US was not unusual for a fairly ordinary bottle of wine. We had a Balcony Cabin. The furniture on the balcony was old & chipped, the paint work was patchy and peeling off. The Cabin was kept very clean & tidy by our lovely & cheerful Cabin Steward. The furniture was old and worn, the TV was old fashioned and small and reception and selection of programs poor. The hair dryer was pathetic, about a 1960s vintage, screwed into a draw restricting its use with extreme heat settings. The Cunard dancers and singers didn't seem to put on many shows compared to other cruises and certainly not spectacular or memorable. The comedians, magicians and guest singers were funny, entertaining and enjoyable. The Shore excursions were variable, generally good although a bit pricey. It was noticeable a lot of guest had coughs (dubbed the "Cunard Cough"), also during the cruise a Gastro Virus effected approximately half the guests. Average age of Cruisers about 80. We didn't experience the Speciality Restaurants as they didn't appear to be very special. A first for us, we usually enjoy trying these and have always enjoyed them on previous cruises. We have sailed on the Queen Elizabeth and enjoyed it however we felt so let down we will never sail Cunard again. Read Less
Sail Date April 2016
Queen Mary 2 (QM2) Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.4
Enrichment 5.0 3.9
Service 4.0 4.2
Value For Money 3.5 3.7
Rates 4.0 3.8

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