9 Singapore to World Cruise Royal Caribbean Quantum of the Seas Cruise Reviews

Embarkation was an orderly mess. We got to the cruise terminal before 11am, but boarded the ship around 2pm. Boarding was color-coded, and we were surprised that they were calling all the colors except ours -- 10 colors were called ahead ... Read More
Embarkation was an orderly mess. We got to the cruise terminal before 11am, but boarded the ship around 2pm. Boarding was color-coded, and we were surprised that they were calling all the colors except ours -- 10 colors were called ahead of ours, although the terminal had only a few hundred people when we arrived. And Windjammer was full when we went up for lunch, so it probably wasn't FIFO from the terminal. Debarkation was worse. Quantum wasn't sailing out the day we reached port, as they had an event at Royal Theatre with Shanghai government officials that night (so that's why we needed to get to Baoshan quickly, in spite of fog). The right thing for the hotel dept to have done was allow us to leave the rooms when they called our luggage tag numbers, and not force to crowd 4,239 guests in Royal Theatre and 270. They also closed out the food outlets an hour before we reached port, so Deck 5 public spaces were all crowded with nothing to do and standing room only for a lot of people. Upon reaching the terminal, many people who debarked ahead of us were still there. It was just fortunate that we booked our own Shanghai tour and I was able to update our guide constantly with our arrival info, so we were able to meet up at the offsite parking area in good time, in spite of private vehicles not being allowed to park near the terminal due to the Quantum event that night. Dynamic Dining (now Dynamic Dining Choice) is good for people who booked together, such as families and friends. It's just like going to a restaurant with reservations. If travelling alone, traditional dining (or Dynamic Dining Classic, for Quantum Class) would definitely be better. All our reservations were there, so I never experienced the "missing reservations" problem that other people had. It's also so much easier to modify reservations on the Royal IQ app than on the RCCL website. Lesson learned -- dine early to get to the shows that don't need reservations, and be at Royal Theatre 15 minutes before a show to avoid pillar obstructions. Windjammer after the show if you get hungry. The restaurants were a mixed bag. The only one we paid for was Jamie's for lunch ($15), and it was very much worth it. We usually had excellent food, a good server, and good service times, although it was rare that we got all three in one meal. The menus were changed twice -- menu A on the first 3 nights, menu B on the next 3, and back to menu A with additional Chinese dishes (but without many of the Signatures and Classics) on the last 3. One thing I was happy about was that we were able to get ice cream or sherbet at every restaurant, even when it wasn't on the dessert menu. North Star -- long lines whenever we passed by, so we didn't go. iFly -- did it twice, because fog on the last day made the captain open up a lot of activities. It might have also been possible to fly without reservations on the second to the last full day, as iFly personnel told me to come back on that day, although I didn't. Waverider -- sister says there were times that only two people were using it alternately, but there were always a lot of people when I passed by. Entertainment -- only Starwater was reservable, but I don't think everyone had a chance to watch because 270 was spacious, but had much fewer seats than Royal Theatre. Unlike earlier cruises where the entertainment was posted in the Royal website, we only knew the shows for the day when the Cruise Compass came out, which made it difficult to match reserved dining and going to shows. The Music Hall was a useful venue, but they seemed to have turned it into more casino space now. Guest Services -- laundry dept lost one of my underwear, and cost to replace was a little under $10. Chinese girl at guest services kept on saying that laundry dept couldn't find it anymore, so I would be credited $80. I thought that was impossible, because I was claiming $9+, and wash & fold was only $30, so I thought maybe she was saying $18. The next day, $8 was credited. Please practice your English more. Lesson learned -- have it in writing and signed. Now that I've been spoiled by Quantum, I'm not sure if I'll ever go on another class of ship again. Read Less
Sail Date June 2015
My wife & I were on the recent Singapore to Shanghai 9 night sailing. We are experienced cruisers across many brands. We love cruising & mainly look for the positives. There were some minor disappointments on this cruise but we did ... Read More
My wife & I were on the recent Singapore to Shanghai 9 night sailing. We are experienced cruisers across many brands. We love cruising & mainly look for the positives. There were some minor disappointments on this cruise but we did our homework before we left & we knew there would be some changes with the ship moving to the China market. We scored a great last minute special for this cruise & combined with doing our homework such as pre-booking most things we really did enjoy this cruise. In retrospect the minor problems were just that, minor. Maybe if we had paid full price, we may have been more disappointed in some things. Here was our experience: We flew into Singapore the night before & stayed at the Conrad near Marina Bay. This was a fantastic 5 star hotel & I would not hesitate to stay there again. Embarkation: We were Gold status & this did take a while. There were more people in our line than the newbies. I use a walking stick to get around & I appreciate when there are special lines for us people that are somewhat disabled, but only noticed one of these special lines at the security point. Ship: After we boarded, we set off to explore the ship & yes we were Wowed! The overall layout of the ship was great & everything felt new, clean & somewhat luxurious. We have sailed on the Allure so we were hoping for some funky new things on this ship that RCI had promised in its marketing & I felt in most parts they delivered. eg, The 270 lounge was amazing & one of our favourite areas to relax or see a show. We loved our stateroom, a spacious balcony up on deck 13. It was very nicely & cleverly appointed & very comfortable & loved using my wow band to open the door. We also loved the Seaplex & bumper cars as well as the North star. We did this over Hong Kong which made for amazing views & we were lucky the wait was not too long as most people were still ashore at the time. Another great venue was the Music hall, it was a great big two storey space that catered for bands, nightclub or other get-togethers. The main Theatre entertainment was a bit hit & miss. I thought the shows in the second half of the cruise were better. Unfortunately they replaced MamaMia with a new show called Sequins & feathers & other than the pretty girls on stage, lol, I really didn’t enjoy this feature show. I thought the music & dancing just didn’t have a nice mix & flow. It just looked messy & disorientated. My favourite area was the solarium up front and I spent a lot of time lounging around there. This is truly an all weather ship to suit one & all. Food & service: We sail Royal for their amazing ships not for their food. I personally have had better food & service on other Cruise lines, both cheaper & more expensive. We did however like the dynamic dining concept. We tried American Icon the first & last nights of the cruise. The first night food was not bad but the service was the worst I have ever come across of my 12 cruises. Seriously it was terrible. The last night service was better but the food was horrible. Chic in contrast was much, much better & ate there twice also. Silk was nice overall but thought the ambient lighting was just too dark. Never tried Grande. Of the fee paying eateries we tried Jamie’s twice & loved it, it was clearly our favourite on board. We also tried Chops Grill & were very disappointed. We always do a steakhouse on each cruise & they have always been great but this was terrible. Once again the lighting was very low, the service was only average & the meals bland & not worthy of the extra price. Presentation on the plate was clearly lacking & the food just didn't excite the tastebuds. Windjammer was ok food wise but it seemed everyone else on the ship was there the same time as us. Some days we did a full lap around & could still not find a spare seat/table, Once again this is extra annoying as remember I use a walking stick, so trying to find a spot while balancing a plate of food ain't easy! Food from the cafe's were very quick, nice & easy but the pizzas were quite bland also. The 270 cafe was a hit for us, good food for breakfast or lunch & never crowded. We had Royal Replenish drink packages which we had pre-paid from home. These did work well from bars for coffee’s, water, etc, but some of the automated machines often seemed to be out of order. In regards to C&A & M&M we did receive all info in our Staterooms as normal & the normal type of events were held. Ports: Pre booked ship excursions for Vietnam – local town of Vung Tau, & Xiamen China – city highlights. Both trips were just ok, nothing special. In Hong Kong we docked overnight & used this extra time for our self organised trip to Macau. This was a very long day but well worth it, got to see Giant Panda’s, the old & new towns & the amazing Venetian Casino which is said to be the largest in the world. Guest services, well this was where a lot of improvement could have been made. Lucky we didn’t have to go down there very often. Constant long lines & the mostly Chinese staff had very little English skills. Admittedly, I don’t know much chinese but this was a bit frustrating when trying to organise our passports for a visit to Macau. It took 3 separate trips to Guest services to get this organised & then on the morning we arrived in Hong Kong & went to go pick up our passports so we could make our way to Macau, there was a total shambles in the Port hall & no-one from RCI seemed to know what the procedure was & we along with many other disgruntled guests spent 1-2 hrs waiting to get our passports, & then made to feel that the mix up was all our fault by the Chinese RCI staff. Their rudeness in the matter shocked a lot of us passengers. So much for Customer Service? As for Shanghai Disembarkation, well no-one can be blamed for the fog & it delayed our docking for several hours. However the whole process was handled very poorly. The ship apparently anchored out of the harbour at about 3am, It would take another 5 hours of sailing from this point to Dock. So, unaware of this, all passengers were up early to meet in their respective areas to get ready to get off the ship, but No, it wasn't until about 9am that they told us we would still be hours away from docking (maybe 4 –6pm) and we could return to our rooms. They could have told us this two hours earlier & we could have slept in some more or not have rushed to Breakfast, etc. They did give us free internet & lunch. Later in the day when we finally could get off we were lucky that we did self assist with our luggage & didn't have to put up with all the craziness in the terminal. However we were in line waiting to get off the ship for a long time because many people in front of us who still had to pick up their luggage in the arrivals hall, had gotten into line well before their number had been called. This just meant that not only did they hold us up, but they then standed around waiting in the cramped area in the terminal waiting for their luggage & adding to the confusion. This was very poorly handled by RCI. We then got a taxi into the city where we already had a hotel booked. The Raddison New World Hotel. A nice hotel but not as nice as the Conrad in Singapore. This was the largest Cruise Ship to ever visit Asia, so the welcome we received in each port was a real highlight, with lots of Chinese Dragons & drums & dancing. Our balcony was on the Starboard side & we always seemed to dock on this side, which worked out well for us as we had prime viewing for these great welcome exchanges. Overall we had a great time & would cruise the Quantum again for the right price/Itinerary. Read Less
Sail Date June 2015
It was very much regretted that all the great moments we had enjoyed so much on board was ended with poorly managed disembarkation process. During the chaos, all the crews were too busy with incoming guests and not caring the outgoing ... Read More
It was very much regretted that all the great moments we had enjoyed so much on board was ended with poorly managed disembarkation process. During the chaos, all the crews were too busy with incoming guests and not caring the outgoing guests properly and not even informing the outgoing guests what really happened rather than keep them waiting in a long line . We were forced to get out from the room at 3:00 PM while our disembarkation turn was still 6:00 PM. After getting into the terminal building, another 2,5 hours que required to get on the taxi, it was a bit fortunate that it was in the evening, if we got no 6 hrs delay, taxi queing would be under the sun. The ship berthed at 3:00 PM and we reached our hotel at almost 10:00 PM. We are not blaming all this chaos to RCI since partly caused by the capability of Bao Shan terminal to handle large ships but this should be able to be handled much better by RC who is supposed to have a lot of experience with this kind of situation. By the way on board activities were so enjoyful, great restaurants, well organised all ages activities, very clean environment, nice swimming pools, excellent fitness club, great hospitality and kind staffs. It was a pity that internet connection was not part of the cruise package and the rate was above the average. We do not think to sail with Quantum again especially star/end in Shanghai. Read Less
Sail Date June 2015
Quantum of the Seas is so beautifully designed... It needs Management BAD. I love cruising. This was my 42nd cruise. Never before have I had to go to the Diamond Concierge to get soap for the shower. I asked the cabin steward for ... Read More
Quantum of the Seas is so beautifully designed... It needs Management BAD. I love cruising. This was my 42nd cruise. Never before have I had to go to the Diamond Concierge to get soap for the shower. I asked the cabin steward for another bar of soap after four days, and he told me he didn't have any. I asked him what I should do, he replied: "you should use less.." Basically that is the microcosm of the entire trip. Restaurants are truly bad with terrible service. One night (at Silk) I couldn't get ice water. The water was warm, so I asked for ice. The waitress told me she would have to go to far to get it, and couldn't. She left and never came back. No dessert, no coffee... Nothing. The show promised had apparently gotten off the ship prior to my cruise, so there was only fill in entainers. The sole violinist in its place was nice. In all fairness, the Windjammer was excellent. The decor was beautiful. But there were few shore excursions and they clearly had been thrown together and not well done. The six hours to get off the ship and get a cab in Shanghai allowed fellow passengers to vent at the bad service from the cruise. One elderly lady who had been on for three back-to-backs was screaming (every five minutes) how the cruise sucked. Too bad it wasn't entertaining, but instead a loud reminder of how we have to remember to never book this line again. As a Diamond Member for the last decade, it made me sad. Standing in the rain without cover was almost therapeutic in the line of 2500 people. I will remember the beautiful ship, but can never recommend it to anyone ... Not a good experience. Read Less
Sail Date June 2015
As Diamond members who have had numerous cruises with Royal Caribbean, we were anticipating a Quantum cruise to be the best ever. We were greatly disappointed. The staff was poorly trained, with a couple of exceptions (our cabin steward ... Read More
As Diamond members who have had numerous cruises with Royal Caribbean, we were anticipating a Quantum cruise to be the best ever. We were greatly disappointed. The staff was poorly trained, with a couple of exceptions (our cabin steward was excellent) and some were even extremely rude. Especially the woman bartender in the Diamond lounge who insulted some friends who were with us one evening. Except for 2 nights, the entertainment was poor to mediocre. The meals were ok except for one of the restaurants, Jamie Oliver’s, for which we paid extra, and the service and food there was terrible. The ship was attractive enough but when one considers all of the other amenities one should expect on a cruise, this one let us down. BTW, they don't provide shampoo, conditioners, etc. unless you request these, first time we'd experience that on a cruise. The disembarkation in Shanghai was a debacle. We waited in a line for nearly an hour after our number had been called and then when we got to the luggage warehouse, much of the luggage had not arrived and some that had was not organized. The place was a madhouse and no Royal personnel were around to provide any assistance. It took some of our friends traveling with us nearly an hour to locate their luggage. Royal's staff were apparently on board entertaining a number of Chinese dignitaries who were their guests. One of the veteran staff members told us RCC is bringing ships on line faster than they can train personnel. Royal is planning to bring several new ships into service within the next couple of years, however, if they don’t get their act together, they will loose many of their loyal clients, such as ourselves. Read Less
Sail Date June 2015
The reason why I gave the title "Was a great Cruise" was because my wife and myself who have been on 8 RCL cruises chose to go on this cruise not because of the ports she called on but to experience the ship and all its great ... Read More
The reason why I gave the title "Was a great Cruise" was because my wife and myself who have been on 8 RCL cruises chose to go on this cruise not because of the ports she called on but to experience the ship and all its great innovations etc. On the outset let me state that cruising in Asia is not the same as anywhere in the world. Cruising is relatively in its infancy stages especially in the minds of Asians who have a mind set that they want to get the best out of the buck they have spent, Unlike western culture it is not customary to sit around the table for hours and have conversations and discussions with the waiting staff this does not happen in the main in this region and hence the thinking of RCL to cater for this region is understandable. additionally now the new trend to be glued to the social media and post everything and anything that moves , which is now unfortunately becoming the norm and conversations are just becoming a thing of the part for those who let their lives to be ruled by Social Media. Many young Asians have in recent times have become very wealthy and it is something that they need to boast about and hence will go to any lengths to display it. Before boarding I read a lot of the reviews about the dinning and must admit that the only thing we kind of missed was the atmosphere of the big dining room etc and the ambience that went with it. we ate in most of the restaurants and given we were only a couple we had pretty good service and the food was served quickly and whatever was requested. on the booking of tables we tried various options and each time we got a table . 1. made a booking, 2. went late for a booking, 3 made no booking and each time we got a table within 5 minutes of entering the restaurant. again only 2 of us so no issues at all Embarkation. from the moment we left the taxi to the check in ( we had priority being Emerald) it took us 20 mins to get to the cabin and within 20 mins we had our bags. the reason efficient local check in authorities, immigration clearance and Singapore efficiency. The cruise terminal authorities make sure things run super smooth. Activities and Shows all up to a good standard we took the behind the scenes tour which lasted 5 hours at sea and we got a great appreciation for the ship and the staff. Stateroom was super, clean and we were able to store everything we wanted. Cabin Attendant was on call 24 hours and all it took was a phone call for assistance. Port Excursions As stated before we did the cruise for the ship not the ports. on the two RCL excursions we took only because we wanted to use the transportation and the rest we did on our know having travelled to these ports in the past. Disembarkation, it didn't help the ship being delayed by fog of for over 6 hours and RCL did their best to provide free internet, opened restaurants, and organised activities. however when it came to disembarkation they could not control the local authorities who were more bothered with getting on board etc, another cruise ship arrived at the same time and all of a sudden you have 6000 + passengers trying to disembark. result total chaos , welcome to China and it was every man for himself, this chaos was not only at the terminal but once one got to local transportation area it was even worse, so one cannot just blame RCL. however the last 4 hours were kind of challenging but once we got out of the area the memories of the trip made it sweater. the WOW factor the North Star went on it twice, once at sea and once in Hong Kong and second WOW factor was the entry into Hong Kong harbour in brilliant sunshine. all up we were very impressed and resulted in us booking our next cruise on board the Serenade of the Seas in Europe. Thanks RCL and again to cruisers who want to cruise in Asia please have a very open mind to cultures and customs and you will be right Read Less
Sail Date June 2015
We cruise regularly and have sailed on RCI, NCL, Celebrity, Silver Sea, and Princess. Quantum of the Seas is one of the best cruises we have taken. We are couple in our late 30s and like the finer things in life but also like to have fun. ... Read More
We cruise regularly and have sailed on RCI, NCL, Celebrity, Silver Sea, and Princess. Quantum of the Seas is one of the best cruises we have taken. We are couple in our late 30s and like the finer things in life but also like to have fun. We consider ourselves lucky enough to be able to vacation and cruise. Was the cruise perfect? No. Is any cruise perfect? No. But I guess it is how you look at the world and we prefer to have ourselves a fantastic time! Now onto Quantum. What an amazing ship! So modern, so many great activities and venues. Have sailed on many RCI ships and Quantum is a definitely a great step forward. Arrived early for embarkation at Singapore – big, well layed out terminal. Checked in then waited till our coloured card was called. From customs took around 10 mins to get on the ship. Considering such a big ship embarkation went quite well. Arrived in the Royal Esplanade and WOW! Sparkling and new, clean, modern and spacious. Spaces we loved on the ship were 270, Seaplex, Ripcord Sky Diving, the adults pool and Jamie’s Italian our fav restaurant. Ship design/decor reminded us of Celebrity – very tasteful and a luxurious feel. Cabin - Balcony on deck 8. Beds super comfy, nice to see a bigger ensuite with a proper shower screen, plenty of storage and big flat screen TV. Room service attendant friendly and cleaned the room well. USB points handy for charging. No shampoo/conditioner but asked our steward and these were provided. Dining - Had no issues with Dynamic Dining so seems RCI have fixed the problems from last year. Liked being able to go to whichever restaurant we liked. Menus changed after 4 days and had some ‘always available’ options. Booked some of the restaurants before we cruised and some onboard using the APP. Longest we had to wait to be seated was 5 mins. Chic the best quality food and service. A little patchy in American Icon. Food could have been better in Silk but I guess that is personal taste. A lot of the wines by the glass were not available but sommelier helped with substitutes. Wonderland was fun and different – great atmosphere and quirky menu. Our waiter knew the menu inside out and was fantastic - the beef melted in your mouth. Jamie’s Italian was our fav. $30 for dinner, $15 for lunch. Lunch menu pretty much same as dinner with a few items removed. Have to try the meat plank and the calamari! Pastas made fresh daily and were delicious. We wanted to try a few and our waiter suggested smaller size portions which they can do. Eugenio also knew the menu inside out to the extent of where the ingredients were from. Do not miss Jamie’s! Johnny Rockets had changed to Kung Foo Panda Noodles for the Asian market - didn't eat there but was $4-5 for noodles/dumplings. LOVED Cafe 270 - Quantum's version of the Park Cafe. Roast Beef rolls as always were delicious. Salad bar had the tastiest Noodle and Caesar Salads and all made fresh for you. Good spot to grab a bacon and egg muffin in the morning as the Windjammer usually pretty packed. Activities - Quantum offers lots of new things to do. Sea Plex always had something going on – did the bumper cars several times – so much fun! Glow Party was something different with the DJ floating overhead in a rotating capsule. Tried the roller skating as well. They also had dance classes in there. Ripcord by IFly was fantastic. Booked on 1st day using the APP. Whoever thought you could sky dive on a ship! You had to remove everything in case it got caught in the giant fans - including any false teeth which our instructor told us had happened! North Star usually had a queue of maybe 1hr or more – best time to go first thing in morning. Loved the views particularly in Hong Kong. Maybe they could work out some sort of booking system for North Star. All the activities we tried were free. 270 lounge was our fav indoor venue. Great views over the back of the ship and the show Starwater was spectacular. Giant projections on the glass, aerial performers hanging from the roof and 6 robo screens. Haven’t seen anything like this before on land or sea and loved it – went several times. They did min robo shows during the day definitely worth seeing. Not a huge fan of the new production show Sequins & Feathers – very loud and strange choice of songs - felt like we were being screamed at. Spent a lot of time in the adult Solarium – beautiful design and healthy cocktails at the bar. Kids would sometimes come into the infinity pools and we appreciated the solarium attendants asking them to leave (nicely). Music Hall a new venue for RCI ships – 2 level live music venue and other activities like a ‘silent disco’ where you listen to the music through headphones. The live bands played a mix of songs in English/Cantonese/Mandarin to cater to the mixed passengers. Vintages the place to go for wine – Ting and the other bartenders so friendly and enjoyed chatting with them. We had the Ultimate bev package and most wines by the glass included. A quieter venue and super comfy chairs/lounges. Technology overall worked really well. Internet was cheap compared to other cruises and high speed - $15 per day 1 device or $10 per day if you connected 2 devices. Liked using the APP to book shows, dining, shore excursions, etc. Easier than queuing up to book. Bionic Bar worked most of the time – you could choose from a menu or make your own cocktails. Very cool to watch a robot make your drink something different! Service overall excellent. A lot of new staff onboard as the ship was on its way to China. A few issues here and there but no doubt will get better. Queues usually long at the front desk. We were delayed getting into Shanghai due to fog. Bit of a pain but I guess you can’t control the weather. Didn't let it spoil our holiday. Overall a fantastic holiday and would not hesitate to sail on a Quantum ship again – hopefully Ovation when she comes down to Aus. If you can’t enjoy yourself on this ship then something must be wrong! Read Less
Sail Date June 2015
Left the Quantum of the Seas last night in Shanghai. The cruise overall was disappointing but disembarkation was awful. We arrived many hours late because of fog-- no one's fault-- but how it was handled was dreadful. There was no ... Read More
Left the Quantum of the Seas last night in Shanghai. The cruise overall was disappointing but disembarkation was awful. We arrived many hours late because of fog-- no one's fault-- but how it was handled was dreadful. There was no communication. We had the air-sea package and missed our flight with the delay and were told we would be put up in a hotel overnight. after three inquiries of various staff I was told we would be met after we cleared customs and given direction. There was a massive throng of people in the terminal. We inquired of multiple employees of RC until we finally found one who knew. It was 2.5 hours standing and being pushed and shoved and having my feet stepped on until we got on the bus for our assigned hotel. We were then told RC would only pay for a room with 2 twin beds and 2 breakfasts and we are a party of three. We were also told we would have to take a cab to the airport , and I just found out by accident from overhearing another passenger's conversation that a bus is being sent by RC to fetch us at noon. The above experience dominates my impression of the cruise at this time, but here are few few other quibbles. No shampoo, conditioner, or bath or hand soap were in the bathroom when we arrived and were never replaced unless we asked. The same for laundry bag and request form.restaurant orders wre repeatedly gotten wrong. The worst restaurant was Silk, which looked and sounded so inviting on the website. Sorry to go on so, but this was my 5th criise, including one on RC to Alaska, and I enjoyed the others much more. Read Less
Sail Date June 2015
So much to dislike, I don't know where to start. Embarkation took 2 1/2 hours and then we arrived in our suite to find another passenger's bags and clothes in the wardrobe. My bag could not be located and finally we found it in ... Read More
So much to dislike, I don't know where to start. Embarkation took 2 1/2 hours and then we arrived in our suite to find another passenger's bags and clothes in the wardrobe. My bag could not be located and finally we found it in the held luggage room some 5 hours later. Nobody could tell us why. Our suite had dirty greasy fingerprints over the glass and furniture, so poorly cleaned. The service in the dynamic dining restaurants was poor and after being encouraged to buy bottles of wine on the first night to get the discount, we found out the discount was a paltry $1. Then each night the staff went through the same routine of trying to find our wine, usually after dinner was over and then not even chilled. The shopping was woeful, no general store so couldn't even buy toothpaste. Everything I chose in the small makeup store was out of stock. However if you wanted to buy cartons of cigarettes and watches there were plenty to choose from. The ship was disorganized and the access wrist band didn't even work half the time. Staff at times seemed disgruntled at the so called "smart ship" So much hype about the robot bar tenders and most of the time they sat there idle. The staff serving breakfast in the Coastal Kitchen were friendly and attentive (the only highlight) but even then they never remembered our name even though we are there every day. The service does not come close to that offered on Celebrity and Princess. The 3 1/2 hour disembarkation process was disgusting. Never again will we sail with RCI. Quantum of the seas promised so much but delivered so little. Read Less
Sail Date June 2015
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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