121 Singapore Royal Caribbean Ovation of the Seas Cruise Reviews

We chose this cruise as it was part of a package through eCruising and it sailed into Sydney from Singapore. From the beginning of the cruise tthings did not go well. The organisation (transfers) to the port were poorly organised. This ... Read More
We chose this cruise as it was part of a package through eCruising and it sailed into Sydney from Singapore. From the beginning of the cruise tthings did not go well. The organisation (transfers) to the port were poorly organised. This is not Royal Caribbean’s fault but Ecruising’s . We waited at a very crowded port with no drinks, food and inadequate seating for several hours and were not able to board until nearly 7 pm. This should have been a streamlined process as there were over 80 guests booked through ecruising but apparently had no communication with Royal Caribbean to ensure that the process was efficient. We would have been better to ignore Ecruising’s organisation. By the time we did get aboard we were hungry and thirsty and when we asked a staff member to direct us to refreshments we were told we would not have time as everything would close soon due to safety drill. The ship had arrived late due to medical evacuations so late arrival can be excused but not poor organisation once boarding has started. Closer liason from the ecruising would have been most advantageous. Another medical evacuation caused late arrival in Fremantle- again this cannot be helped. Our biggest complaint and reason for low rating was our cabin. We were aware when booking that our room had restricted ocean views but not that it was directly above smokers area and also funneled diesel fumes into room if the door was open. Lights were on all night in the smoking area so we could not even see out. Enrichment activities included a talk on capital punishment - a great topic for a holiday! But it was well attended! The millions spent on the electronic presentaions to me have been a waste if money. Public areas were too crowded and often had to walk through restaurant etc to get from one area to another. Read Less
Sail Date October 2018
Keen to try the larger ship for the first time. The OVation is a beautiful ship only 2 yr. young, the artwork & walk throughs are great, 270 at back of ship is great venue with the robots entertaining the humans. The theatre ... Read More
Keen to try the larger ship for the first time. The OVation is a beautiful ship only 2 yr. young, the artwork & walk throughs are great, 270 at back of ship is great venue with the robots entertaining the humans. The theatre handles the large number of passengers & the smaller venues cope well with passenger numbers. The staff were excellent, cannot fault, they are eager to please & satisfy any requirements whether dietary or something else. Management are on the ball with this ship, it shows all the way down to staff, service was first class. The Cruise Critic get together was a bit ordinary, scheduled at 930am in the Music Hall, on the other hand there were a lot of us to handle & plenty of onboard stuff to attend to in the venues. Embarkation in Singapore was a shambles, me thinks the port cannot handle such a large number of passengers, getting off at Freo was very slow, Sydney was good, we left the boat at 9am; this is probably why RC is building its own cruise terminal in Florida, so it can handle the large numbers. The entertainment was great, the production shows (2) were up there, the 3rd. show at Pixels was excellent with robots & human interaction, although i was confused as to the theme, maybe that was it, interaction. The music around the ship was pretty good, the electric grand piano had a terrible harpsicord tone, why so ? The INXS Show was very good, a bit loud for my damaged ears but very energetic. The cabin steward Ida was excellent, the dining room staff in the Grande were also very good, food came out on time, i miss eggs benny thats for sure. The Windjammer was very good, i dont mind the same food presented most meals, there is plenty of it & plenty of variety, just avoid peak times, there are plenty of food venues around the ship that are complimentary. I did not seek out the speciality restaurants such as Izumis this time as i was happy with the Grand & bistro. The coffee has improved by the way. There is an electric jug & refrigerator in the room. The bed was very good, big & comfortable. Would i go again ? At 4100 passengers this is about 800 short of max, i dont think the max would be good for me, i am on the Radiance to NZ in a few weeks, looking forward to that cruise with about 1/2 the number of passengers. There were 2 delays with people being winched off to helicopter, this delayed ship to Singers & Freo, with so many people on a ship i suppose you might expect this, but staff said this was the first time they had 2 incidents with helicopter needed, but if it was the 1st time it will not be the last. Read Less
Sail Date October 2018
I boarded the Ovation in Singapore as the 2nd half of a land and sea package - Nepal then onto Singapore for a cruise back to Australia. I actually got off the ship in Adelaide yesterday instead of continuing onto Sydney. In addition ... Read More
I boarded the Ovation in Singapore as the 2nd half of a land and sea package - Nepal then onto Singapore for a cruise back to Australia. I actually got off the ship in Adelaide yesterday instead of continuing onto Sydney. In addition two lots of people near my cabin got off in Perth, they had paid to cruise to Sydney, I think this says a lot. This was my fourth trip with RCCL and it will be my last. Despite the best efforts of the serving staff ( the administrative staff were worse the hopeless and seemed to specialise in disinformation and rudeness ) no-one can make a silk purse out of a pigs ear. Embarkation in Singapore was chaotic, no signage, no water or refreshments were available to elderly people who were obviously distressed in the heat and once I reached a security gate I was told to go away as they were only boarding decks 9 to 13. Really, we were already hours behind of schedule due to a medical emergency and they were not just boarding people so we could get away !! After nearly 30 cruise I know what one can or can not bring onboard and what will be confiscated. All my luggage was in two cases - a decorative Nepalese knife and Nepalese vodka in one separate lot but the rest was confiscated for no reason ( I put all “prohibited “ items in one suitcase ) but they kept all my luggage - I found this out after I received a message on my TV. They then X Rayed my big suitcase (3 times) and said no problem - so I said why wasn’t it in my cabin ? Also they didn’t know about the vodka ( next to the knife ) until I told them - more fool me. This was after 8.00pm and all I wanted was a change of clothes and a shower. One poor woman didn’t get her luggage until 11.30pm because they claimed they couldn’t find it and when she insisted on searching the area she discovered her suitcases behind a low wall. The attendant ( in front of her ) then ripped of her luggage label and said it had no name on it that is why it wasn’t delivered. One chap got into the lift with me after I got my luggage and he had been accused of having 11 bottles of alcohol in his small suitcase. I jokingly remarked “ nice try “ unfortunately there wasn’t even one bottle in his bag - go figure. Other issues : - room service was terrible, didn’t turn up one day, no utensils the next and stale cereal ?? - Gave up on room service to find out the restaurant had run out of such a simple thing as corn flakes - really !! - because of the speciality high end shops the main promenade is actually more crowded on the smaller ships. - activities such as trivia were repeated over and over again and was run in small bars that were packed up to an hour before the actual event - Charging $11.95 for a movie in your cabin is sheer rip off territory and the movies in the theatre were B Grade at best. - some of the stage shows were excellent but the rest were, except for Pixels, mediocre at best. - normally at night I like to read my Cruise Compass and select things to do the next day but basically it was a cut and paste job from the previous day and I was stumped to find something to do. - as I was travelling solo I turned up outsideTWO70, near the cafe as instructed after a briefing only to have the young chap in charge turn his back on me and the others and walk away, talking on his phone - no excuse me for a moment, nothing. The speciality restaurants ( Chops, Wonderland, Izumi and Jamie’s ) were amazing but if I had not bought the speciality dining package and the high speed internet (allowing me to watch movies ) , I would have got off in Fremantle. But even then I would have lost money as a medical emergency made Fremantle a waste of time. In addition, because of weight restrictions on my flight from Adelaide to Newcastle, I had to cancel my duty free purchases- it took three visits to the store but my account still showed a $60 debit until my 4th and final visit. The final insult was getting off the ship - I asked two different people at the Adelaide disembarkation talk where would I get my confiscated items. Both said I would get them before immigration. You guessed it - no items and, despite having a receipt, it took them 45 minutes to find them. Read Less
Sail Date October 2018
.This was the last leg of our 41 days of cruising on the Ovation. My wife and I grew very fond of the ship, on this being our last cruise, we really hated to go. Found the food and dining in the main dining areas of Chic and Grande was ... Read More
.This was the last leg of our 41 days of cruising on the Ovation. My wife and I grew very fond of the ship, on this being our last cruise, we really hated to go. Found the food and dining in the main dining areas of Chic and Grande was excellent. We like the Pixels show that was performed in the Two-270 to be interesting and entertaining. The ship also put on Crown and Anchor shows for those who are Platinum or higher. Most of the ports were docked which made it easier for my wife to get on and off the ship. Exercise room was spacious and I able to get on the machine I needed, plus fantastic views. >We will miss the wonderful stateroom attendant Maha, our lovely server, Lee (who always made you feel special and a welcome cruiser), miss be able to ask the Captain a question on RCCL TV (in fact this Captain is excellent, he is friendly with the patrons and a brillant person to listen to on the RCCL TV channel), we will miss the fun things like the NorthStar and entertainment. >We will miss the excursions to the exotic and interesting places in Asia. Truly a once in a lifetime experience. We were well looked after and found the excursions exciting and wonderful. >We will miss being this relatively new and modern ship, we felt honored to be on it. Read Less
Sail Date April 2018
I was excited to do this cruise because it was going to Asia where I’d never been before. I thoroughly enjoyed Singapore and would like to visit again sometime. We arrived on ship and settled in our cabins. Unfortunately I found the ... Read More
I was excited to do this cruise because it was going to Asia where I’d never been before. I thoroughly enjoyed Singapore and would like to visit again sometime. We arrived on ship and settled in our cabins. Unfortunately I found the cabin quite noisy at night. We could hear the toilets being flushed and people walking in the corridor, this disturbed our sleep. The dining experience was an interesting, we were a large group who were seated in an area in the back of the ship. I have never been in a segregated situation before and this is how it felt. We are a group of black individuals who were hidden away behind a high partition and if you entered that restaurant you would never know that we were there. I really didn’t appreciate this situation and chose to eat in the windjammer restaurant instead where I could chose to eat where I wanted. I found the entertainment ok but a lot of it was repetitive. The service was very good, the staff are very helpful and friendly. I thoroughly enjoyed my shore excursions but was disappointed that we were unable to disembark in Saigon. I would love to do this cruise again but not with this company. Read Less
Sail Date April 2018
The ship is too big. I have sailed about 26 times on Celebrity and 3 times on Royal Caribbean. It took us WAY too long to embark. It was unorganized and mismanaged. We have a balcony cabin. First, we always have room service for ... Read More
The ship is too big. I have sailed about 26 times on Celebrity and 3 times on Royal Caribbean. It took us WAY too long to embark. It was unorganized and mismanaged. We have a balcony cabin. First, we always have room service for breakfast. Now they will charge $8, so I guess we have to get dressed, etc. and go to breakfast rather than relaxing in our cabin if you want anything more than a continental breakfast. We did order the continental breakfast several times and some of the orders were incorrect. The couch is rock hard, so the only other seat is the tiny computer chair. There is no instant coffee provided in the room, but there is tea. For dining, although we made the early dining, after waiting over 1/2 hour to find a table, they informed us that they only had one table for 8, instead of the nine in our family. They finally got us a good table. The food was less than average in quality and portions. Very bland and many of the selections were duplicates. We made a private tour in a Vietnam city several months ago. This morning, our son received an email from the tour company that the ship is no longer docking there, but another city. No word from RC until we happened to see a notice when checking in, and it said that they JUST found out (even though the tour company knew earlier this a.m. The staff is pleasant but not trained as well as those on Celebrity. In general, there are way too many people on board; very disappointed in RC and the Ovation. We will go on another cruise line. Read Less
Sail Date April 2018
We are familiar with cruises and have always loved them. But his was very disappointing for a number of reasons. 1. They charge $8 for room service breakfast... bummer! 2. The sign-in in Singapore was horribly unorganized. 3. Ho ... Read More
We are familiar with cruises and have always loved them. But his was very disappointing for a number of reasons. 1. They charge $8 for room service breakfast... bummer! 2. The sign-in in Singapore was horribly unorganized. 3. Ho Chi Min was cancelled at the last minute with no explanation (our main reason for choosing this itinerary) 2. On 3rd day of cruise we were told to change our return flight home from Beijing to a later time (after 6pm) which would have cost a lot of money. Why were we not we told this when booking cruise? This ruined our whole trip as we were worried we would miss our flight home. 3. The dining room food was awful + service was bad. 4. Entertainment was very basic, at best. 5. We were told that immigration at South Korea could be up to 3 hours which affected our tour and caused chaos. It didn't happen! 6. Lines at Guest Services were ridiculously long. It seemed to be general disorganization and we've done many more cruises so we know the difference. 7. There is no instant coffee provided in the room, but there is tea. 8. Only sports and news on TV.... no movies In general, it seemed very unorganized. We are very disappointed in RC and the Ovation. We will not use them again. Read Less
Sail Date April 2018
The whole time we were on board we were bombarded with the benefits of using Royal Caribbean’s excursions. We were ‘Blackmailed’ into using their excursions by being told we could not get off the boat in time to see the Seoulunless ... Read More
The whole time we were on board we were bombarded with the benefits of using Royal Caribbean’s excursions. We were ‘Blackmailed’ into using their excursions by being told we could not get off the boat in time to see the Seoulunless we used heir transport which was proven to be wrong once we docked, some people even cancelled pre-booked trips on the strength of what we were told. It cost 65$ each for a 20 mile road trip which took 90mins by bus into Seoul centre we had 4 hours in the city then the bus back. Similarly it cost 25$ for a 15min bus ride to an obscure town in Vietnam instead of what should have been Ho Chi Min city which was cancelled prior to us boarding the ship. Drinks on board eye wateringly expensive - bottle of lager 7$ + 18% tax, small glass of very mediocre wine, circa 10$ + 18% tax, spirits12$ + tax. Food was plenty full but bland if you fancied a steak or something out of the ordinary there was an extra cover charge or you had to pay 40$ - 50$ for the speciality restaurants. The above was a pity as the boat and service staff were excellent. We came off the cruise feeling we had been ripped off. When we reported this to our agent (Planetcruise/Iglucruise), we got back a very condescending reply. Far from recommending Royal Caribbean, I would suggest they be avoided Read Less
Sail Date April 2018
We chose this cruise because our friends we sailed with were told it is a fantastic cruise. The cruise started very badly in Singapore. We were informed to be at the ship by 1230 hrs which we were but unfortunately we were still sitting ... Read More
We chose this cruise because our friends we sailed with were told it is a fantastic cruise. The cruise started very badly in Singapore. We were informed to be at the ship by 1230 hrs which we were but unfortunately we were still sitting around the boarding area at 1600 hours. Once embarked we found our cabin to be everything we expected. We found most meals to our liking, the staff more than helpful. On board activities were aimed towards the young persons on board not aimed at the older generation. The night time entertainment left a lot to be desired, most were just so so. We could not watch a movie at night at the theatre as they had other shows on as stated previously. We did find a good drinking hole called the bar with a one man band at night and this tended to be our hangout when we had nothing to do. Again the staff were very helpful and very keen to serve with nothing being to much trouble. Port and shore excursions were horrendous to try and book, with the bookings filling very fast. Be advised to book all your tours the day you board to ensure you are on them or if you leave it too late in the cruise to book you missed out. The ship put out a flyer every day and it advised of tours available but no mention of tours being booked out. If the flyer had that information in it, it may have saved some people having to wait in line to be disappointed. We booked the cruise 11 months in advance only to be told on board that we would not be going to Ho Chi Min City because the port never had a berth for the ship. This was the biggest disappointment of the cruise. Surely a cruise line of this size would have every port pencilled booked and then confirmed well before sailing. No excuses are good enough to make that gaff right. If you went on tour again you would line up for hours to get to the appropriate bus. Every thing you did cost a fortune and you had to form a line and wait with no respite for the people who can not stand around hour on end because there is no where to sit or rest your legs. Luckily we had no children. Never again with Royal Caribbean. Read Less
Sail Date April 2018
We had several issues in this trip but the ones that really worth a review are the food and the shore excursions. This was by far the worst food I've ever experienced on a ship, it's not only way below RCCL standards, but ... Read More
We had several issues in this trip but the ones that really worth a review are the food and the shore excursions. This was by far the worst food I've ever experienced on a ship, it's not only way below RCCL standards, but it's below any cruise line standards as well. This was beyond low quality, it's border line with a lack of respect for the passengers, I could not even relate the food to a dollar general type of cruise line, because in those cruise lines I recall having better food than here. The venue is big with lots of buffets but don't let it fool you: they are all repeated, almost no variety, they all have mostly the same. The quality was the worst I've ever tried (see the pic I've attached of what it was supposed to be chicken soup). They only offered 2 kinds of totally overcooked pasta during a 12 night cruise with the cheapest and more common sauces ever (cream sauce and tomato sauce. I've never saw a true pesto sauce or any of the hundreds sauces available for pasta). This remind me more of a college cafeteria than being on a cruise. The food was ALWAYS cold. The rice was so overcooked that seemed mashed potatoes, the "steaks"....that was the fun part. It was hard to figure out if it was steak or slices of a cold cut. It was funny when the chef would ask you "how would you like your steak, rare, medium or well done Madam?". There's no way to choose in a 1/8 of an inch slice of beef!. We went to the assigned restaurants, chef's table which is supposed to be of a higher standard and we also went to the specialties restaurants and they were all so but so disappointing!!!!!!!! everybody on the ship commented on this . I've complained during the trip, I got to talk to someone that was supposed to be the restaurant manager around day 5 but nothing happened. On the last day of the trip I complained again, the girl at the front desk called the manager and he was busy but he was supposed to reach out to me at some point during the evening which never happened. In regards to the shore excursions...we have arranged a lot of private tours for our different stops and then we've realized (thanks to other passengers because the information was kind of difficult to find around and if you don't stuck in your room watching the videos forget it), that RCCL had arranged disembarkation/check out times at the ports according to our decks (no reason explained) and by the time we were supposed to be out it was gonna be 12.50 pm plus immigration time, would have taken out around 1.30 or 2.00 pm!!!!!! BUT we were supposed to be back to the ship around 7.00pm and the trip to the center of the city from the port took around 2 hours each way...so tell me how on earth could we make it? we needed to cancel our pre-arranged tours and book with RCCL because if we did that, we would be granted earlier check out on ports....such a scam I have never expected this from RCCL. The worst thing, on top of that, was that the shore excursions they offered were terrible, I believe they chose the worst and cheapest suppliers in every port without even screening them. In one of the cities we stopped at, the "guide" didn't even know that some palaces were closed on Tuesdays (the day we stopped there). We let her know and she said "oh I never heard that, if you want to go let me know and I will check if it's open or not". Last, but not least, I'd like to mention that it's unacceptable that such a huge ship with over 5000 passengers don't have at least band aids, Advil and Pepto Bismol or those basic OTC meds for sale. I don't expect a boutique type of drugstore, but at least the very basic ones considering it's a long trip with terrible food. All cruise lines I've been to sell these. I've been told band aids could be requested from the front desk, but due to the bad experience of all passengers, you'd have waiting lines of at least an hour regardless of the time of the day. Who would want to wait an hour to ask for a band aid??? This is another thing I find totally abnormal, seeing people complaining all the time and standing for hours in the line. We have another cruise booked with RCCL for December but after this experience we're considering to cancel it. Read Less
Sail Date April 2018
Long waits for dining Long waits to go on land for tour Poorly organised tours Food not available 24 hrs and if so all pastries and highly unhealthy foods Cancellation of a tour apalling communication on the day of boarding ... Read More
Long waits for dining Long waits to go on land for tour Poorly organised tours Food not available 24 hrs and if so all pastries and highly unhealthy foods Cancellation of a tour apalling communication on the day of boarding Very dissapointed never again Would not recommend I found the experience not relaxing at all all the above contributed to a poorly organised cruise with extremely long waits Cabin crew were excellent Dining was awful and overrated No shops for bits and pieces like chemist etc toiletries The ship is too large overrated and costly Do not like the bill tab at end as it gets out of control as you seem to pay everywhere you turn The cancellation of our first tour and place was badly handled It was like sheep stations being herded into groups and colours when it came to boarding The tour was poorly organised as there was no time for lu ch and nothing provided Read Less
Sail Date April 2018
When my partner and I cruised the Caribbean on Oasis last year - we were so excited had a great time that we decided to book a second cruise - on the new Ovation of the seas The ship itself is wonderful. It is large, modern, great ... Read More
When my partner and I cruised the Caribbean on Oasis last year - we were so excited had a great time that we decided to book a second cruise - on the new Ovation of the seas The ship itself is wonderful. It is large, modern, great decor, casino is well organised, and the two-seventy area is magnificent. They even had a sports bar that’s always open for games - unlike the Oasis. The onboard activities were also very good. Ifly (which normally costs $100 in Sydney) was free, rock climbing, a lot of trivia etc. however I had two major problems: 1) the escape room activity was practically impossible to book as a slot would only open when there is a request. This means you can’t book online. In fact - I’ve only seen two timeslots available - both while we were in Hong Kong rather than a sea day. 2) the staff during the bumper cars was appalling. It is a 3 minute ride - and a few of the customers were unable to drive their cars as they didn’t know how exactly - and rather than go and assist they just continued to chat among themselves and not paid attention. Now that’s out the way: Food is mostly good. I see a few people complaining here but to be honest I did not have any issues with it - especially considering the freshly made stations. Maybe there isn’t as much variety as before but the food itself was fine. The specialty restaurants were adequate and definitely worth the $28 a head per meal. They are unlimited food too. The hot dog takeaway was only open 5 hours a day or so - which is highly disappointing Customer service was probably the most disappointing experience in the ship - while the cleaners and waiters were good - the helping stuff was not. They never had the right answers and there was always a long wait. Consistently they would need to call their manager for every issue. The half the soda machines either didn’t work or had no coke in them! Ridiculous. You pay $12 a day and you expect the coke. And this was the case for at least half if not all of the cruise time. Yet the staff couldn’t do anything about it. Asking about excursion help was difficult too as the staff was unable to answer whether I would be able to do a particular excursion due to me being on crutches. disembarking was terrible in China and completely unorganised. I was with a broken foot and on crutches yet was made to stand for over an hour - no helping staff, or anything at all. Really ridiculous. It’s a shame as the ship has high potential but is completely disorganised. Lastly - shore excursions were hot and cold. Some of them were great (Hoi An and beijing) while some were really disappointing such as denong - mainly due to the Ho Chi Minh port cancelling several days prior to arrival. Read Less
Sail Date April 2018
My wife and I picked the Ovation of the Seas for these reasons: 1. Reputation: Despite of some negative comments by others, we have NEVER had a bad experience with any of our RCCL cruises. We are at Emerald Level and just enjoy the ... Read More
My wife and I picked the Ovation of the Seas for these reasons: 1. Reputation: Despite of some negative comments by others, we have NEVER had a bad experience with any of our RCCL cruises. We are at Emerald Level and just enjoy the cruises. (Comparing RCCL to other super expensive luxury cruises is really not fair in my opinion, as I have seen other reviews do.) 2. The Service: Oh my we had such a wonderful stateroom attendant and servers in the Main Dining, Grande Restaurant. The entire staff is wonderful. 3. The Food: Food in the Windjammer or Main Dining areas of Grande was just right for us. Fine dining all the way or quick buffet meal at the Windjammer. 4.Spacious well set up balcony cabin. My wife and I especially liked our view out the balcony and the fact that we enough storage. We liked the armoires around the sofa. 5. Clean Clean Clean: The Ship is always being cleaned. OUR ROOM WAS SPOTLESS and smelled fresh and was cheerful 6. Fun entertainment, plus we had Captain's Club nights with free liquor and entertainment. 7. Large, smooth sailing ship. Sometimes the small ships cant handle the waves, this one can. Bigger the better I say. Sure, small ships may be cozy for short cruises but for being on the open seas we felt safe and comfortable on this ship. 8. We are on this ship for 41 consecutive days. 9. Great affordable price for the cruise. We felt lucky and fortunate to be on this ship. Read Less
Sail Date April 2018
Just returned from Singapore where we cruised on Ovation of the Seas - fantastic ship. I was a little apprehensive of cruising on such a big ship but was so pleasantly surprised that there weren't the queues and overcrowding that I ... Read More
Just returned from Singapore where we cruised on Ovation of the Seas - fantastic ship. I was a little apprehensive of cruising on such a big ship but was so pleasantly surprised that there weren't the queues and overcrowding that I was lead to believe were the lot of these super cruises. Don't let all the naysayers on the internet bring this ship down, it's fantastically clean and the crew were great. There were some queues, but you get that on any ship. I was pleasantly surprised at how many places you could find on the ship were you could have a quiet read or drink whilst the other 4,500 guests aboard went about their holiday with gusto! There were a few little details that need ironing out, like the MyTime dining which was a bit of a disaster and turned out to be "their time, not my time", but there are so many other dining options that it didn't really matter. And it will be great when they work out the kinks of the WOW band system. What is the point of having a WOW band so you can tap and go if they don't have the infrastructure to use it or you still have to sign for everything. Good concept, but the execution was poor. Certainly 5 days was not enough time to see and do everything this ship has to offer, so I'll be back (with my WOW band) next year :) Read Less
Sail Date April 2018
Grabbed this cruise as it was being offered at bargain prices. It is a huge ship, providing lots of entertainment and dining choices, but some of these venues (esp the buffet restaurant, Windjammers) became very crowded and noisy.Unlike ... Read More
Grabbed this cruise as it was being offered at bargain prices. It is a huge ship, providing lots of entertainment and dining choices, but some of these venues (esp the buffet restaurant, Windjammers) became very crowded and noisy.Unlike many other ships we've been on, it was impossible to find a 'quiet corner', other than our cabin balcony. The cabin was surprisingly spacious and well-furnished and equipped. The staff - were friendly and, mostly, service-oriented. However, many of the service staff spoke very poor English, making communication difficult. Dining- Food quality in the main dining rooms was very good, with a good variety of dishes offered, each evening. Dining service was excellent and attentive. Our big gripe, however, was with the Shore Excursions department. Very poor customer service, and poor communication. Pre-booked tickets for shore excursions failed to materialize and we had to chase them up, ourselves, with no apology or explanation from the relevant staff. Had to wait in the theatre for an hour before our shore excursion actually commenced. When I complained about this unacceptable wait, I was told that it was 'company policy' that some tour groups had to wait for up to an hour before tours commence. Again, no apology or explanation (Other than 'its company policy'). And the so-called 'Port Information Briefing' was terrible- just an excuse to advertise more Shore Excursions, rather than providing actual information about the port to be visited. We are experienced cruisers, having sailed on many other ships. We would probably only sail on Ovation, again, if a really good deal was offered. There were too many negatives to make us willing to pay 'normal' fares. Read Less
Sail Date April 2018
I have sailed on this ship 3 times and her sister Quantam of the seas. But this time it was below average.On the past cruises each of the comp restaurants served different food, Silk was oriental food, American Icon Steak and ribs etc and ... Read More
I have sailed on this ship 3 times and her sister Quantam of the seas. But this time it was below average.On the past cruises each of the comp restaurants served different food, Silk was oriental food, American Icon Steak and ribs etc and Grande ever served Surf and Turf. NOT any more, all 4 places serve the same food. Now if you want lobster tail you pay $35. I think RC are trying to make you spend more money by going to the PAID restaurants. RC seem to have cut staff adn not enough people are on hand in the bars .Also in the past there was a beer and wine package ( In between Soda and deluxe Package) about $40 per day . That is now gone, so you either get Soda or pay for the top shelf package. Speaking of packages the Soda glass you use at the machines is a joke.On a 5 day cruise the machine in Sorrentos was always empty of the popular drinks, It wasn't fixed until the 3rd day. Also some bars had no Limes or mint to make cocktails. It took me 2 days to sort out my OBC which i had to do at guest services but to her credit Adrianna was very helpful with this matter. Oh and don't try to use the Royal IQ app on your phone to book shows or dinner reservations it didn't work, Dinner and show times are displayed but you couldnt use the phone to book. The Standards & staff cuts on this trip made it a holiday i wish I had not taken and I really hope RC lift their game Before i travel on Symphony of the seas in October (Barcelona to Miami ) to join another Cruise on Holland America.Fingers Crossed. Read Less
Sail Date April 2018
5 day cruise ex Singapore April 2018, first appearance of the ship was great ,very large areas plenty of room Okay food , ticked all the box's. By day 2 you could feel the staff were over worked as the ship was quiet full , all ... Read More
5 day cruise ex Singapore April 2018, first appearance of the ship was great ,very large areas plenty of room Okay food , ticked all the box's. By day 2 you could feel the staff were over worked as the ship was quiet full , all restaurants that are free dinning had the same menu reason given was that the ship had far to many passengers therefore they decided to have the exact same menu, which was fine as we went to fine dinning on 4 occasion's to experience a different menu . At the end of the 5 day cruise we were satisfied with the Ship and what they offered ( it was not expensive very reasonably priced ) I just thought when you build a Ship capable of caring 4500 passengers don't tell me that all menus are the same due to the large number of passengers ( very poor excuse ) They need to have more staff and if a restaurant is American, Chinese , etc you should serve the type of food that is unique to the restaurant Title . That is the only complaint we have the Ship s actually very good the 3 star rating is mainly for the lack of selection at the free dinning restaurants. By the way the free Pizza's can be used as Frizbies they are cooked on a pre made base that you can purchase as any supermarket Read Less
Sail Date April 2018
Royal Caribbean have dropped their standards , we have sailed many times with them in the past and sadly this trip was not worth the money. After trying MSC last year I will be cruising with them again, much more for your money and no ... Read More
Royal Caribbean have dropped their standards , we have sailed many times with them in the past and sadly this trip was not worth the money. After trying MSC last year I will be cruising with them again, much more for your money and no where near as many “extras” that have to be paid for. We were very disappointed at the change in the dining each evening. We were told we could only have my-time dining and when we got onboard it seemed that other passengers were allowed to book it. They were from other countries so it seems that depending on your country of residence dictates what you can have prior to sailing. The four restaurants for evening dinner (which are free) used to have different menus as so allow passengers to try various foods from different countries, this has now changed and all four restaurants serve exactly the same food every night, so no variation in menus anymore just a different four walls to look at. The cabins are still very well presented but ours was not to the standard we have had before, the bed linen had rips in it and we had no shower gel/shampoo dispenser for 3 out of the five days, we were not even given an apology at the oversight of no shampoo/shower gel. There are other points I could make including not so friendly staff , we found only a few had a personal friendly attitude , there were so many that looked unhappy and it really brought down the atmosphere. Read Less
Sail Date April 2018
November 20 2017 our first RC cruise....and our last! From the moment you board their hands are out. We boarded in Singapore for a 6 night cruise to Fremantle, Western Australia, our 7th cruise, so I speak in Aus dollars. To be fair, ... Read More
November 20 2017 our first RC cruise....and our last! From the moment you board their hands are out. We boarded in Singapore for a 6 night cruise to Fremantle, Western Australia, our 7th cruise, so I speak in Aus dollars. To be fair, the cabins are well laid out but don't expect anything resembling normal hotel fair - no bottled water, no shampoo, no conditioner and no coffee. Even though they provide a kettle it seems only tea bags are permissible...? Oh and if you accidentally take the $4 international plug, that will cost you US$25. Smoke inside or outside (we had a balcony stateroom), if they suspect you offended, a US$250 "clean up" bill. Our cabin steward(ess) was always willing to assist where possible - to the extent she was allowed. The ship itself is reasonably well laid out, most places are where you expect them to be and you will be well protected from the elements even on the upper decks. Formal dining is pleasurable and the menus are good enough but be prepared for long and I do mean long waits for a table. The staff/guest ratio, despite their published numbers is not evidenced in reality. Long waits are common but the staff do their best and are most pleasant. Informal dining - the Windjammer buffet being the largest - is like the 5pm rush at the Kowloon ferry terminal but that's not unlike most large ships. The onboard nightly entertainment was very good and quite varied. The Australian Beatles being a standout. At this point a warning is justified. If you're an Australian or a Kiwi please consider your willingness to spend on drinks. RC offers 3 beverage packages, two are soda and coffee at US$10 and 25 per day respectively. Alcohol comes in one package only and costs approx. AU$100 per day, so you'd better be thirsty. For example an average restaurant wine will set you back US$12 plus 18% service charge converted to AU$ = $18.60 and that's cask standard, so think carefully. Have six drinks per day and you've covered your outlay, you choose. All in all you get what you pay for (hopefully). Our impression and those in our party, was that everything was designed to get you onboard for an attractive price then charge like wounded bulls for everything apart from meals and your bed. We've cruised with many lines, inc Cunard QM2 Fremantle to NYC but this was a genuine disappointment. Read Less
Sail Date November 2017
Don't understand all the naysayers the crew were excellent, entertainment was good and there was always something on so much so that both my wife and I couldn't believe it had finished. Sure there are cost savings everywhere but ... Read More
Don't understand all the naysayers the crew were excellent, entertainment was good and there was always something on so much so that both my wife and I couldn't believe it had finished. Sure there are cost savings everywhere but we are finding that with all ships and for what we paid you have to expect it. They had trouble with gastric but we have been on other ships that have had sickness and Ovation went the extra mile continuallu seeing ALL THE STAFF wiping down stairs, chairs, tables etc etc to try to limit the disease as well as everywhere you went crew had the hand sanitisers for you, you could not enter a shop or dining area without washing. Well done Ovaqtion we will deifinitely return. Crew went out of their way to help and the officers particularly the hotel manager Michael got involved in crew/passenger games that were great. Thank you again we travelled with friends and they enjoyed themselves as well and we met some great people. Read Less
Sail Date November 2017
Loved the entertainment. Really top shows ( much better quality than Princess line). Lots to do for all age groups. Food was great. Celebrated my sister's birthday in Wonderland restaurant. Absolutely sensational. Loved the roller ... Read More
Loved the entertainment. Really top shows ( much better quality than Princess line). Lots to do for all age groups. Food was great. Celebrated my sister's birthday in Wonderland restaurant. Absolutely sensational. Loved the roller skating and bumper cars but times were too short and shouldve been open much longer especially as they use these actives so heavily in their promo. As we cruised from Singapore to Perth ( 6 days at sea) I think there needed to be more dance classes. Every time we did them they were jam packed. We did rumba, line dancing and hip hop. Fantastic classes but not enough room My major complaint is that they have a smoking area right next to a entry way to the pool area so everyone suffers from the stench of smoke and gets a lung full of smoke. It is so close to the children's pool area too. One of the spas was unusable as the stench and fumes of smoke wafted straight over the spa. This needs urgent remedying. Read Less
Sail Date November 2017
we wanted to experience the new best thing but were disappointed. the main dinning rooms lacked grandeur and a feeling of luxury. Public spaces were to small and poorly located. If you don't get there early don't bother. Schooner ... Read More
we wanted to experience the new best thing but were disappointed. the main dinning rooms lacked grandeur and a feeling of luxury. Public spaces were to small and poorly located. If you don't get there early don't bother. Schooner bar for example is the same size as smaller ships. The cruise director was a little flat and his staff lacked personality and engagement, seemed to want to get things over with quickly. However the hotel side and food and beverage service was great. The cabins were great and we enjoyed the Northstar , dodgems and I Fly. However the pools in the solarium are a little strange, to shallow with small seating areas. Drinks are getting dearer and wine is ridiculous taking into account everything is in US dollars. We must commend RCCL on their handling the Noro virus outbreak. It was a pity some passengers didn't think washy washy was necessary. Read Less
Sail Date November 2017
We wanted to see the new ship for ourselves first impressions were all good, new ship, new layout, fresh, clean stylish. cabin layouts are a clever use of space, same size as other RC ships but the cupboards are built in around the ... Read More
We wanted to see the new ship for ourselves first impressions were all good, new ship, new layout, fresh, clean stylish. cabin layouts are a clever use of space, same size as other RC ships but the cupboards are built in around the bed so the rooms look and feel much bigger. clear plastic shower screens were great as you no longer feel so enclosed even though the size is about the same. the solarium deck is great but don't try getting a sofa or a deckchair after 8am they are all taken. That was the good part now for the bad, our room creaked all the time but got worse at night when the ship picked up speed, very difficult to sleep with creaks and bangs all night. food was not up to RC usual standard, We ate in the dining room and out of the 14 nights on less than half were options that suited our taste. Having said that the service in the dining room was very good. It was very hard to find a table to sit at in the Windjammer buffet, and the whole layout was not helpful. You have to book to go to the shows, be allocated a date and time and the Que up on that night to get in. We would not go on Ovation again, too big, rooms creak, too many ques, the bad outweigh the good. Read Less
Sail Date November 2017
1) An extremely tragic unexpected family death Nov. 28, so my daughter, very distressed, phoned shore to ship 3 times that evening from the scene to speak with us - left 3 messages with telephonist but none were passed on to us. Our ... Read More
1) An extremely tragic unexpected family death Nov. 28, so my daughter, very distressed, phoned shore to ship 3 times that evening from the scene to speak with us - left 3 messages with telephonist but none were passed on to us. Our phone light flashed & said 3 missed calls - when we rang Guest Services told just kids, although I insisted time frame between calls far too long for kids, also no-one on board knew our cabin number so asked her to recheck if any shore to ship calls. No, just kids. Daughter phoned again next morning finally reaching us. Very upset I went immediately to G/Services, officer called girl who took the calls who immediately said "Yes, D........ phoned several times last night". Surely if same person phones 3 times, leaves her name & message each time with operator then a "red flag" would be raised & steps taken to ensure passengers advised. Even a "please contact G/Services urgently" on our phone would have sufficed. Officer then told me no error had been made by staff. I disagreed - even if error by ommission. Later that day I spoke to the Captain & another senior officer who were very respectful & stated they would fully investigate. This they did & I was told they accepted full responsibility, apologised, also said steps had been taken to ensure staff in future did their job properly & same mistake did not occur again. But, I feel very disappointed that at no time has anyone offered to reimburse my daughter for costs of very expensive & unnecessary shore-to-ship calls. 2) Also, My Time dining was complete schmozzle. Long queues even with time & table booking, people going to their tables to find other guests already seated there etc. etc.. Same happened every night of cruise. Officer Michael Rasmussen did fantastic job trying to sort out problems. We sailed on Ovation in January & MyTime worked without a hitch - what went so wrong this cruise? 3) Removal of lunchtime Salad Bar definitely not a good choice with past passengers. 4) Jonothan from Diamond Lounge is a "gem" - fantastic interaction with all guests. 5) Bed super comfy with quality linen. 6) Constant cleaning of ship was exceptional. Read Less
Sail Date November 2017
The Ovation is a large modern ship with numerous activities built in. All over the ship there are things to do, or that's how it might seem. The ship appears to have everything a cruiser would want. It has the usual RCI flow rider, ... Read More
The Ovation is a large modern ship with numerous activities built in. All over the ship there are things to do, or that's how it might seem. The ship appears to have everything a cruiser would want. It has the usual RCI flow rider, rockwall (poor), many pools, Spas(Whirlpools) and a wonderful Solarium as well as the Seaplex, a marvelous area in which nearly every active sport is played (basketball, dodgeball, cricket, table tennis, etc.,) as well as the Bumper Cars which were a lot of fun for adults and kids alike. There is also the North Star and Rip Cord iFly in which you can learn to sky dive (booking required and is free). So, with so many things to do, one would think that you would always be busy...well, no. Aft in the ship (level 5) is the truly magnificent room called the Two 70, a very large high-tech room and bar in which many functions and lectures are held, as well as trivia etc. The robotic screens and main screen (rear windows) simply must be experienced to describe. So many magnificent things to do and see, but not everyone can or wants to fly, surf, play basketball, table tennis, drive bumper cars, or sit in a large bar with loud music (no matter how good it is). When the weather was bad (and we had several days) the outside activities are simply not possible and the ship's small activities (or lack thereof) was sadly exposed. There were not enough things to do, the little things that most guests like to see or participate in. Baggo, ring toss (quoits), deck xxx, paper plane making and flying and golf putting were conspicuous by their absence. There were a few activities but very much diminished, I suspect because the activities crew are used to the big-ticket items doing much of their work for them. So much trivia, but little else. But overall, huge and grand though the ship may be, it is poorly laid out and designed to be functional for passengers. The library is poked away on deck 6, but you can only enter it by going through the Two70 on deck 5. It is poorly stocked and very small for a ship of its size and if a show or function is in the Two70, then you can’t get to the library. Finding your way around also did not at times make a lot of sense. Maybe they designed it to be a 'rabbit warren'. Sometimes you need to walk through a restaurant to get to somewhere else and there's little choice but to do so. The Schooner Bar is poorly located and designed, and it is impossible to listen to quiet piano music while the rock band is playing underneath in the music hall. A constant thump, thump and a vibrating floor puts an end to that. The Royal Esplanade is also too narrow and when there are sales on board (every day) it is difficult to get through from one end to the other or to use the cafes located immediately off the esplanade. Because so many things are built in, the design seems to be very disjointed and nothing seems to 'flow'. The entertainment brought on for this cruise was first class, and amongst the best we've seen on any ship, but the design of the Royal Theatre is also poor with many seats unable to view the show due to pillars or overhang. Get there early and get a good seat. The My-time dining room was the most disorganised we've ever encountered, but the food was good but not outstanding. The service from all staff, front of house and back, was also excellent and up with the best. The Fitness centre is well equipped and was not busy. Great place to welcome the day, but many guests still do not wipe down the equipment after each use. Embarkation and disembarkation were effortless and timely. We also did not feel that there were as many staff as there used to be either in the dining rooms or around the bars. The staff they have are very good, but there just doesn't seem as though there are many to look after us any more. The price of drinks is exorbitant, but I think that this reflects the cheaper cruise prices these days and they must recoup somehow. If you don't drink, cruises are cheaper than ever. Although we didn't have kids on board, we were aware that they are very well catered for on the cruise. Overall, a good cruise, but not our preferred ship despite the multi hi-tech active things to do. For us, we prefer the Voyager Class in RCI. Read Less
Sail Date November 2017
Ovation of the Seas Ratings
Category Editor Member
Cabin 5.0 N/A
Dining 4.0 3.4
Entertainment 5.0 3.7
Public Rooms 5.0 4.0
Fitness & Recreation 4.0 N/A
Family 5.0 3.8
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 4.0 3.9
Value for Money 4.0 N/A

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