12 Singapore Norwegian Jewel Cruise Reviews

Norwegian really disappointed. I'll start with the positives. PRO'S: - Good sized bathroom and shower. No shower curtain sticking to you! - Decent food in the buffet, Garden Café - 2018 refurbishment of this ship ... Read More
Norwegian really disappointed. I'll start with the positives. PRO'S: - Good sized bathroom and shower. No shower curtain sticking to you! - Decent food in the buffet, Garden Café - 2018 refurbishment of this ship makes it feel more modern - Good/modern Fitness Centre - Great shows And now the negatives, of which there were so many... CON'S: - TERRIBLE main dining room food and service. The worst dining room food I've had out of the 60+ cruises I've been on - Main dining room service as bad as the food - VERY uncomfortable theatre seats. The ship has great shows but its not remotely comfortable sitting watching them unfortunately. - Stateroom steward not friendly. Not attentive at all. Provided very disappointing service - Laundry Service damaged 4 items. And the rest came back smelling awful - the worst laundering services I've ever experienced - The majority of the ships staff were inattentive and disinterested in providing good customer service - Overall, it's an old ship - you can put lipstick on a pig, but it's still a pig. The Jewel is an old, worn ship. Read Less
Sail Date April 2019
I bought this cruise for my husbands 60th birthday to do something different as he had never been to KL, Langkawi, Penang and Phuket before. Unfortunately, it didn't leave us with too many great memories. We have done many ... Read More
I bought this cruise for my husbands 60th birthday to do something different as he had never been to KL, Langkawi, Penang and Phuket before. Unfortunately, it didn't leave us with too many great memories. We have done many cruises and maybe we have been a bit spoilt on Princess and Celebrity, but never had we been on NCL and not sure if we will ever sail with them again. Embarkation from Singapore Marina Bay Sands Cruise Centre was easy. A little unorganised but nothing to whine about. On arrival onto the ship we went to the Tsar's, which is one of the main dining areas and very spacious. It was probably the best meal we had on board the whole time. Did a quick tour of the ship and I liked the decor and nothing felt too crowded, it was refurbished in 2018. Afternoon we had to do the normal safety briefing and then we decided to go to one of the bars and have a beer and cider. Holly molly, the cost for these 2 basic drinks was ridiculous. As everything is in US dollars, you also need to add the 20% mandatory gratuity and then for us Aussies, do the 30% difference in exchange rate, the 2 basic drinks cost us $22 AUD for basic leadin beer and cider. If you can purchase a package with drinks included, it is the way to go. Our deal was so cheap without drinks, it wasn't worth to pay the big difference in fare, but it just made it hard to justify spending so much on drink purchases. I did purchase a 4 bottle wine pack for $80 US plus grats and exchange, it was still expensive but saved us a bit on board. FYI for anyone who doesn't know, NCL will not allow you to bring anything (including water etc), onto the ship apart from wine, champagne which will incur the US15 corkage fee. Anyone wanting to purchase a drinks package onboard, US99 per person per day plus 20% gratuity plus then again convert to AUD. The most expensive drink package we have ever seen on any ship, and we have been on quite a few different ones. Dining on board: Went mostly to Tsar's main dining for lunch and dinner when we could. First day was great but from then on it was really hit and miss like the rest of the ship. Tried also the buffet, which was okay and on one night we went to Azura. We waited a long time for our meal here and also, it was very stuffy. I preferred Tsar's. In room dining, we preordered the coffee etc for the morning, otherwise any other in room dining you have to pay for. Desserts - don't know what is going on there but not one great dessert was to be had anywhere on the ship. A few other people made the same comment. Cabin Steward: He was wonderful and tried to do everything to keep us happy. First time I had ever been on a ship when the cabin steward didn't come and introduce themselves on the first day. He did manage to get us use of a coffee machine so we can boil water for the hot water bottle (bad back). That was very useful. Bed was comfortable and bathroom was larger than normal. It was always kept wonderfully clean. Staff on board: Some were fantastic and really wanted to look after you. Others, couldn't care less. Also, it seems that NCL just doesn't let them make any decisions on their own, but they have to check with a Supervisor who then has to check with someone else. Never experienced this before either. Example of the issue for us (and seen other people having issues), with the wine pack I bought, you were given 4 vouchers and a choice of 8 wines. On the vouchers they wrote what wine you may wish to have, but was advised no issue to change to one to the others in the pack if you like one more than the other. OMG. who would ever think changing from one wine to other would be an issue. I know better now. Entertainment: As most days we were off the ship, didn't experience much on board. Went to a few shows which were good. The magician was terrible. Shore excursions: Do yourself and favour and either a) organise your own private tours before you leave home or b) just go with taxis when you arrive and haggle. Shore excursions onboard where minimum double the price of what you could get on your own. Ports: Port Klang for KL. We did overnight here so the first day did a private half day tour of Port Klang area and then had the same wonderful driver to the following full day in KL. Very enjoyable and Robbie our drive was fantastic to deal with. Took us anywhere we wanted to go and was so flexible. Had some wonderful street food also. Langkawi - outside the gate there are heaps of taxi drivers waiting for you, or, you can pay the $15 US return bus ticket to be dropped off at the Aquarium which is just across the road from the main beach, heaps of restaurants and shops. Be aware the shops don't have much these days in the way of bargains or shopping. All the same and it has changed alot in the 4 years since I was there last time. Penang - as you are right in the centre of town, you can just walk around, get a taxi outside the gate and do whatever. We opted for another full day private tour as it was my husbands 60th. Had another fantastic driver that took us to many sights and places while telling alot of funny jokes on the way. It was a wonderful day out. Phuket - our tender was to Patong, and if you get up early and get one of the first few, there was no wait at all. At the jetty in Patong you will have to run the gauntlet of taxi drivers and people trying to sell you stuff. We hired a driver for 5 hours and went driving and saw a few sights. You can also just spend the day on the beach which is right beside the jetty also. Phuket is not my favourite places and would prefer to go back to Penang and go to Batu Ferringhi beach instead. (Also NCL before leaving home, we asked then 2 times where we would be docking and was told both times it was the Deep Sea Port, but onboard the advised with was always Patong. Not sure how they could get this wrong. Deep Sea Port is 45 minute drive away. Disembarkation was quick and easy and as we always try to walk off our own luggage, we could leave at any time. Be aware that the taxis from Marina Bay Sands Cruise centre charge a minimum fee of $55 during peak time. Overall we had a good time but not great. We won't rush back at all to experience NCL again. If they didn't charge so much for everything on board, got a little bit more flexible and tried to improve the food a bit more, it would be a wonderful experience. Read Less
Sail Date March 2019
My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a ... Read More
My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a bit of exploring we went to the buffet for a drink and a snack. Much the same as all other buffets people piling plates like it was to be their last meal and difficult to find a seat. No announcement came so we went looking to find our cabin was ready. The room was clean and tidy but a bit on the small side to other cabins and rather less storage. The balcony was also on the small side and a bit scruffy. My wife's luggage turned up fairly prompt but no sign of mine so off we went exploring and to have a cocktail or two. Time for dinner and still no luggage. I informed our cabin steward who said she would go and find out where it was. We didn't see her again until 3 days later when she said hello and asked how we were. The next time was our last night when she asked us to fill out a card that chose a crew member who excelled. So it was off to dinner in the clothes I had been wearing all day. Dinner was ok but nothing to brag about. Back to the cabin still no luggage so off to customer services. I told them of the problem and rather offhandedly the lady asked me if I had checked the luggage room. when I replied no I though luggage was always delivered to the staterooms. She said I should have checked there. Keep calm I told myself. I had to ask her where it was and made my way there. I located my case in the said room and was told it had been held back because there was a pair of scissors in my case. I had to get the scissors out and show them and was then told they were ok and I could take my case. This was now 9.00pm. My wife asked them why the information had not been sent to our room instead of us having to go round investigating. Norwegians customer experience is slowly going down the pan. Dining was not a great experience. We used Azure once and thought the room was dark and the low ceiling made it feel too compact and the meal was average but service was very good. Chin Chin was bright and cheerful and the meal was excellent as was the service. The other nights we had dinner in the Tsars Palace. This is a very delightful room, bright, spacious and luxurious. Service was ok most nights but there were some excellent waiters. The meals were quite mediocre and didn't live up to the opulence of the room. One night I had a lamb shank that was served with a slice of carrot and half a roast potato. I am not a huge eater but this was a bit ridiculous. Another night we ordered Irish coffees and as soon as they arrived we could see they were not right. The cream had all dissolved into the coffee, we picked them up and they were cold. We told the waiter who took them away and replaced them. The replacements weren't cold but slightly warm. We just left them. We told our waiter the following night and he told us they had run out of the whipped cream and were using powdered cream. He told us he would personally make coffees for us. The ones he made were very good. We found a lot of the meals we had were very average and quite often they were only warm. This was the only cruise where I only had one cooked breakfast due to the first one being lukewarm. The rest of the time it was toast, fruit and cereals. Bar service in general was very good except for when they ran out of mint for the mojitos. There was only one night where the entertainment was excellent. This was the Circus act. Some of the acrobatics were spectacular. The rock night was enjoyable. Two of the nights had solo female singers who I thought we just ok. The other night was not my scene at all with some very weird artists. the strangest being one huge overweight guy dancing in a leotard. It made me wonder why females have to cover their breasts when this guy had bigger breasts than some of the girls and he had them swinging about everywhere. But he was well received but not by me. The resident band were very good and performed a wide variety of songs. I cant comment on the activities on board as we only had one sea day so didn't explore. Cant comment on excursions either as we planned our own. We could not find any information on the ports we visited. This was our first Norwegian cruise and we found nothing that would make us want to cruise with them again Read Less
Sail Date March 2019
We are a couple in our 70's and this was our first cruise. Having spent 4 hectic days in Singapore a really great place with loads to do, we looked forward to some quiet time before setting off on our excursions in Thailand, ... Read More
We are a couple in our 70's and this was our first cruise. Having spent 4 hectic days in Singapore a really great place with loads to do, we looked forward to some quiet time before setting off on our excursions in Thailand, Cambodia and Vietnam. Quiet time was to prove a challenge on Ncl Jewel. The endless loud music all over the ship was not what we needed, but to be fair it probably suited some guests. Our cabin was always kept clean and tidy by our steward a lovely girl always chatty and with a smile on her face. A lesson yet to be learnt by the staff in the Asian restaurant who can only be described as rude, one visit was enough, bad manners and indifferent food ensured we didn't return. Dining is a big part of any holiday, but the buffet restaurant experience was not for us, the endless search for a table and high noise levels plus guests prodding the food (sometimes with their fingers) resulted in us referring to it as the zoo. However refuge was found in the two main dining rooms, Tzars and Azurs and served at the table, a much more pleasant way to enjoy a meal in the evening. A good place for breakfast is the American diner on deck 8, again served at the table with nice views of the ocean. The entertainment was mixed some 5* some not so good you just need to pick and choose a bit. Shore excursions provided by the ship are vastly overpriced we only used them once, it was probably the worst trip of our holiday. We used other providers who charged about half the prices and went the extra mile to give us excellent experiences. Top tip if going to Cambodia and you are a UK citizen get your visa before you go. We paid £30 for ours Ncl were charging people $US89 total rip off. The most worrying thing about this cruise was the fiasco with the tendering on Koh Samui. Much has already been written about this by other guests all of which I endorse. I have to add that we felt it was nothing short of dangerous the way the situation was left to deteriorate by NCL. One would think that anyone working for a cruise line would understand that tides go in and out on a set basis that can be predicted years ahead and not just left to chance on the day. As mentioned earlier we are in our 70's and got separated in the crush on the quay side, I am only 5ft tall and could not see what was going on and it was not nice being constantly pushed from behind by the frustrated mob. It is fortunate that nobody ended up injured or being pushed down the stone steps. BADLY DONE NCL you should be ashamed of yourselves. A mixed bag, would we cruise again? Possibly. Would we use NCL probably not, how to get every last penny out of their guests seems to be their mantra. Read Less
Sail Date March 2019
Good: Interesting itinerary in Asia. Interesting mix of nationalities and personalities on cruise. Cabin 9042 clean, pleasant, well located, efficient steward.and everything worked. Plenty of food, some very good (but avoid peak ... Read More
Good: Interesting itinerary in Asia. Interesting mix of nationalities and personalities on cruise. Cabin 9042 clean, pleasant, well located, efficient steward.and everything worked. Plenty of food, some very good (but avoid peak meal times). Variety of venues even without premium charges. Plenty of live music, some very good. Prism a versatile group of good musicians. Most 'hotel' staff friendly and helpful. There were quiet deck areas with space on higher decks (though not near pools). Bad: Excursion quality dodgy and value poor, specially 1 day tour of Saigon traffic jams. The presidential papace was a people jam as a change from traffic. The Buddist temple was the best break from chaos. The lacquerware shop was a waste of time where the main attraction was the chance to use the toilet. Took until 11.45 to get ashore on tender day. Crushes at embarkation (Singapore) and disembarkation (Hong Kong) unpleasant and would probably be illegal for livestock. Customer relations experience variable with sometimes contradictory information. E.g. first contact suggested I write a problem down, second said there was no point in writing and there was nothing for him to do with a written complaint. Ugly There is always a trade-off between treating guests as humans or as credit cards to be maxxed out. The balance here was skewed by high pricing to exploit monopoly power and particularly by making overpriced visas compulsory for guests not going ashore (though website only said visas needed to go ashore). Probably legally dodgy under UK/EU consumer law. Enough to deter us from using NCL again. Read Less
Sail Date March 2019
We chose this cruise because of the dates and the itinerary. We started in Singapore which turned out to be the highlight of the trip. What an amazing city! The food options were wonderful and there was so much to see and do. Gardens ... Read More
We chose this cruise because of the dates and the itinerary. We started in Singapore which turned out to be the highlight of the trip. What an amazing city! The food options were wonderful and there was so much to see and do. Gardens by the Bay and the "Night safari" at the zoo are musts. We could have easily spent more than 3 days here. There were good things about the ship other than the very nice cabin. The ship was very clean and attractive. The crew with the exception of the captain and the shore excursion people were very nice and helpful.The dining options were outstanding and the dining staff were wonderful. I am a vegetarian and never lacked for options. The restaurants with no extra charge were delightful, particularly the Tsars Palace. It was so elegant and we felt special eating there. There was also a very good library with nice seating and a good variety of books. The entertainment had something for everyone with a few outstanding performances. Mary-Jess was wonderful and the circus was spectacular. On sea days we found very little to do other than watching the amazing watermelon carving chefs. The bad: the embarkation was a very long queue which lasted almost an hour. It was the longest we have ever gone through on a cruise ship. Getting off the ship however was the fastest we have ever encountered. The shore excursions with one exception were awful and overpriced. We had been to some of the destinations before so opted for Bangkok and Pattaya on your own. We were told that we would be given a map and ideas on what we could do. On the Thailand excursion we we told "welcome to the country of "ladyboys" Our options were to accompany the "guide" to get a suit made, get a massage or buy some jewelry. Luckily, someone else on the ship had done some research and we were able to do something. On the bus to Pattaya no suggestions were offered. On another excursion there was a bus to a market where we were dropped off at a supermarket with no idea of where the market was and no one to ask. The National Ream Park by Boat was very expensive $159/per person. We were supposed to see some wildlife, etc. The boat was a rickety fishing boat in poor condition. Pulling away from the dock was a sign of things to come. The "crew" started the motor and then seemed to forget that thy had started it. We came within inches of another boat. The driver ran up to the bow and threw an anchor overboard. We were in the middle of the river and never saw any wildlife on shore or even any birds flying over us. However this can happen. What we didn't expect was for the engine to die. O.K. they tried the other engine, That would not start so we sat there waiting for a passing boat to have pity on us. Eventually, another boat stopped and towed us. We were told we were going to see a school. We were not told that the walk was 1/2 mile on a cow pie littered narrow path. It was nice to see the school and visit a resident of the village. The bus was waiting for us but it broke down and there was another wait. The Ugly: One of the stops Ko Samui required a tender. As we left the ship, my husband noticed that the ship was stirring up sand although we were a mile offshore. We visited a local site, had a meal and went to the pier waiting to be picked up. There was already a long queue which just got longer until there were many hundreds of people in line. Suddenly, someone from Norwegian announced that we had to go to another pier. Everyone left with the result that the people in front were now in back. At the new site, hundreds more joined us and then it was announced that due to the low tide the tenders couldn't carry their full capacity. We waited at least 2 hours in the hot sun with no water and some people waited longer.. At one point someone in crew uniform asked us to form a single line. Luckily no one attacked her. We spent time trying to figure out what our compensation would be. $500 off the next cruise? free drinks? When we were all finally on board the captain made a very lame half-hearted apology. Our reward - an extra hour in the another port. Bad call. We arrived an hour late in Bangkok cutting short our activities there. We will not go with Norwegian again. Read Less
Sail Date March 2019
We've sailed with NCL a number of times, and this one was rough around the edges, as if the crew had never done it before. Only four tenders running from the ship, causing huge backups in departure A total nightmare on the ... Read More
We've sailed with NCL a number of times, and this one was rough around the edges, as if the crew had never done it before. Only four tenders running from the ship, causing huge backups in departure A total nightmare on the return dock, where they moved the line from one dock to another and all hell broke loose Only two people handing out departure cards for 1000 people. You can imagine how long that took. Service in specialty dining and regular dining was spotty...at least four occasions in which we had to ask for something (bread, butter, water) four times Running out of things mid cruise (yes, a Caesar salad needs anchovies) Service folks in Garden Cafe never gave passengers right of way...plowing past guests I think NCL is better than this. On the positive side, cabin steward was excellent and the variety of offerings in Garden Cafe was nice. All in all, it felt like this was a practice run for the crew. Read Less
Sail Date March 2019
We were glad to find the ship had been refitted during it's 8 day lay-over in Singapore, before the relocation cruise to Sydney. However engine problems meant we were given a revised itinerary for the cruise on boarding. Many people ... Read More
We were glad to find the ship had been refitted during it's 8 day lay-over in Singapore, before the relocation cruise to Sydney. However engine problems meant we were given a revised itinerary for the cruise on boarding. Many people were unhappy as they had made prior arrangements for some scheduled ports of call. The ship could only manage half speed. $200 USD per person was credited to ship board accounts as compensation. However by the time we reached Darwin new parts were delivered to the ship and the remainder of the schedule could revert to the original. The rooms, while refurbished to a good standard, are still very small. We were on deck 9 with balcony. In the toilet (smallest ever - when sitting on the toilet you could rest your forehead on the facing wall - beware if you are a larger travelers!) Room steward was excellent and was very helpful. Food was overall disappointing and lacked variety. The Tsar's Palace dining room was nicely refurbished, but staff were overall quite indifferent at times, and didn't interact, as on other cruise lines. We dined at The Azura Restaurant the first evening, but found the staff inattentive and the food was cold - yes we complained! Le Bistro was our 'best of the bunch' with a good selection and attentive staff. We are early diners so benefited from having the venue mainly to ourselves. The 'Chinese' restaurant on board was disappointing, a very limited menu (you could pay extra for two alternative dishes) and again service was average. The Irish themed restaurant was lacking in real Irish themed food, and was really just a cafe. Shore excursions were reasonable, although on Bali it was quite shocking to see the poverty in the areas we were driven through. The ship has limited shopping options but service was good. The entertainment was a highlight , very high standard and good variety. Another highlight was the 'The Spinnaker' lounge which was a nicely refurbished lounge at the top of the ship, with glass all around, a bar, and events and entertainment throughout the day and evening. A nice area to 'chill out' during the day with a book. The on board TV and video system has been upgraded and vision quality is good (best 'bow camera' we have seen) though there is no 'programme guide and many 'genre' are misnamed - some of the most violent movies were on the 'family movies channel'. Also there is no system to check your account in your room on this system, you have to go to Guest Relations and request a printed copy. Major disappointment was the shore excursions to shore at Airlie Beach were via 'ships tender' and also contractor's catamarans, we went on a 'cat' and returned on a ship's tender. The return crossing was 30 minutes in rough seas (10 minutes outward on the'Cat') the rough seas resulted in sea water coming into the boat at times , very frightened passengers and 2 people in our tender suffering minor injuries. It was very scary with waves crashing over the boat. On returning to the ship, I went to 'Guest Services' and said that having had some experience in Work Health and Safety, I would recommend not using the tenders for the remainder of the day, instead using the 'Catamaran's', in the interest of passenger safety. The Guest Services staff member seemed uninterested and said if there was a problem it was up to the 'Pilot' to report it! I said I had passed the message to them and that I could do no more. One other matter worth mentioning, was an excellent presentation by the staff responsible for future cruise bookings, on the things guests should be aware of, and wary of, when booking cruises. The jargon and pitfalls were explained and some of the background on how and why cruise lines offer upgrades and specials. Also there relationship with agents. We found this quite refreshing and very helpful. It would be good if other 'lines' were as open on these issues. A 'Q and A' session at the end was unhurried and everyone was able to ask there individual questions, long after the session was supposed to conclude. Read Less
Sail Date November 2018
I selected the NCL Jewel for the itinerary. Unfortunately, it changed several times due to "mechanical" problems. This caused great inconvenience and made it impossible to utilize private 3rd party shore excursions. Furthermore, ... Read More
I selected the NCL Jewel for the itinerary. Unfortunately, it changed several times due to "mechanical" problems. This caused great inconvenience and made it impossible to utilize private 3rd party shore excursions. Furthermore, NCL cancelled the Great Barrier Reef (GBR) shore excursion that the boat was running the night before the tour and provided no alternative options. Thus, the main point of the cruise (to see the GBR) was unfortunately not available and of course was very disappointing. Finally, on a NCL tender in Australia it hit a 3rd party catamaran boat when trying to reach shore. The accident knocked out the tender's engine and was a scary experience. The NCL staff was variable with some doing a great job while others did not have a positive attitude and argued with some European guests. Overall, I have taken about 20 cruises and will probably stick to Royal Caribbean and Princess et al. in the future and will probably not sail with NCL again. The balcony cabin was the usual size and was fine. The dining was about the average for a Carnival cruise in the Caribbean but below the standard of Royal Caribbean or Princess et al. The entertainment was a little better than average usually but again variable on this NCL Jewel cruise. Read Less
Sail Date November 2018
We recently did a nineteen day cruise on this ship from Singapore. We found it to have consistently poor management in all food areas and at the bars. Many staff appeared unhappy which really affected our cruise. Didn’t find the Cruise ... Read More
We recently did a nineteen day cruise on this ship from Singapore. We found it to have consistently poor management in all food areas and at the bars. Many staff appeared unhappy which really affected our cruise. Didn’t find the Cruise Director approachable probably our worst of all our twenty plus cruises. Found the staff in the buffet to be lazy, standing around talking to each other and rudely laughing and commenting on passengers demeanour, appalling behaviour. Food on outside decks never changed in nineteen days. Really disappointed that NCL have highly visible sign on the pool deck saying towels on deck and on seating at tables tables would be collected after an hour on non use. This didn’t happen and we sat at a table several times and watched people not appear for up to three hours. People just left towels to reserve ‘their’ seats which was totally against the ships policy. Very disappointed to never once see a staff member take a towel off a seat. No sense having a policy if it’s not enforced.so only once The positives were music/entertainment was good, clean shop. Some fantastic staff and we met some lovely people. Nice meals and service at specialty restaurants. Read Less
Sail Date November 2018
Cabin smallest we had ever had, cabin steward hard to comment on as we only saw him a couple of time's but he was very pleasant when we did bump into him . Trips so overpriced we actually cancelled them all apart from the first one ... Read More
Cabin smallest we had ever had, cabin steward hard to comment on as we only saw him a couple of time's but he was very pleasant when we did bump into him . Trips so overpriced we actually cancelled them all apart from the first one (Phuket) and did our own thing from then on for easily a quarter of the price being asked for by NCL, we were very lucky that another passenger mentioned this to us, Something I would recommend to everybody! Entertainment in the evening on two particular nights was excellent and would have happily paid to see them in the West End but the rest was pretty mediocre. We dined on 3 separate nights in Speciality restaurants being Cagney's, Moderno Churrascaria, & La Cucina. Cagneys was excellent, Moderno was also very good, but would not rate La Cucina (poor menu choice and food was only luke warm and not particularly appetising). The main restaurants were reasonable apart from the food when it reached us was nearly always lukewarm, but have to say the staff were on the whole lovely. With so many cruise lines to choose from would we go with NCL again it is very debatable as overall impression was of a company putting profit over the wellbeing of their customers, especially as the life boat drill was a farce and I have never seen anything like it on any other cruise line, heaven help us if there had been an emergency!! Read Less
Sail Date November 2018
We chose 5his cruise because of the itinerary. Asia. We started in Singapore. Embarkation was easy and quick. Lunch in the dining room seemed to take forever, but since 5he cabins weren’t ready, it didn’t really matter. We found out ... Read More
We chose 5his cruise because of the itinerary. Asia. We started in Singapore. Embarkation was easy and quick. Lunch in the dining room seemed to take forever, but since 5he cabins weren’t ready, it didn’t really matter. We found out at that time that no bread is served with lunch entrees unless you ask for it. Dinner was supposed to start at 5, but because of the life boat drill, the room wasn’t set up until almost 6. It would have been nice if one of the many staff coming and going would have mentioned that. The second day on board, we went to lunch in the dining room and got the same menu as the first day. We told our server about it thinking it was a mistake. She said the lunch in the dining room is always the same. But since there are several dishes to choose from, that makes it different. We ate in the buffet from then on. The buffet was almost as bad or maybe worse when you consider that nothing was really fresh, except the fruit. Grilled cheese sandwiches were made one day for breakfast. All of them on display were hard and cold. I asked if they had new ones. The server opened a cooler door and pulled out already grilled cheese sandwiches and gave me one. It was not crisp or even warm. Many of the buffet dishes were like that; pre-made and stored until needed. They didn’t even rotate items. They just filled in the empty slots with items they pulled out of storage. Plus everything was the same day after day with about 8 items that changed depending on the theme of the day. Very disappointing. Our room was ok. Bed sagged in the middle and was a little lumpy. I slept ok on most nights. Our cabin steward did a good job cleaning our room, but e often didn’t get around to us until late morning. Most times our room was not turned down until well after dinner. Since the entertainment was only so so most nights, that meant we either had to leave the room again, or skip turn down service. Burn the Floor and Le Cirque Bijou were AWESOME!, the best shows we’ve ever seen on a cruise ship. The rest of the entertainment was typical cruise ship singing, comedy and magic. Things to do during the day included things like sexy leg contest, trivia and bingo. They tried to do a painting class, but the instructors didn’t really have the experience to teach the class. There was no help or guidance. The subjects were too complicated and the time limit too short for beginner painters. People didn’t tend to sign up twice. Too bad because I was looking forward to that. The rest of the things to do involved either spending money or dumbing yourself down to actually enjoy. Things like the not so newly wed game was just an attempt to humiliate yourself to win a t-shirt. Not what I call fun. We took a shore excursion to visit a castle in Kyoto Japan, plus a pagoda. The write up sounded like something we’d like. After all, it’s a UNESCO site. Well, it was a 2 hour bus ride to the first site. Along the way our guide tried to engage us in learning more about the places we were going to see, but her accent was so pronounced that we could only interpret one word out of 4. About half of our bus was German, so they talked when she talked making that much harder to hear her. The castle was just an old wooden square separated by painted panels into square rooms. It might have meant more if we had time to read the placques next to each room. NCL had at least 10 buses doing this trip, so the castle was crowded. I got shoved many times during our visit. Lunch, however, was Amazing! It was another boring 2 hour ride back to the ship. Overall, the tour was not worth the time and definitely not worth the money. We are Platinum Plus latitudes reward members. We have seen the experience of cruising with NCL go from excellent to average. We’d say they’re a half step up from Carnival cruises. That may change since we’ve heard that Carnival is improving. We have no plans to sail with NCL again. Read Less
Sail Date March 2018
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

Find a Norwegian Jewel Cruise

Easily compare prices from multiple sites with one click