41 Singapore Norwegian Jewel Cruise Reviews

Where to start? Let me start with the positives , I found the crew (except for the hostess in Chin Chin) to be universally cheerful and helpful. The Cast and Crew of the stage entertainment were excellent and professional - I really ... Read More
Where to start? Let me start with the positives , I found the crew (except for the hostess in Chin Chin) to be universally cheerful and helpful. The Cast and Crew of the stage entertainment were excellent and professional - I really enjoyed the cast shows. And that's it.... Now lets look at the negatives. Our Balcony room , especially the bathroom was tiny. It was the same size of my inside cabin on the P&O Oriana......and THAT was lacking in the cat swinging facilities. The bed was comfortable , the balcony area was the smallest I have used in all my cruises. Excursions. I booked 3 with CruiseExcursions.com and all were half the cost of the Norwegian offerings (for the same tour). Thankfully , the debacle of the tendering at Ko Samui seems to have been sorted , in fact , to give them their due , it was probably the most efficient operation I have experienced.The three excursions that I booked with Norwegian occured as expected. One problem with the itinerary of this Cruise was that the cities advertised were a very long distance from the ports used , Bangkok, Ho Chi Minh city and Hanoi were all at least a 4 hour round trip. We had an overnight stay in 'Bangkok' but there was no real prospect of sampling its infamous nightlife because of the travelling time . This was a wasted overnight stay , a far better option would have been to overnight in Ha Long Bay which seemed to offer many excellent sightseeing opportunities and could be walked to in 15 mins!. Norwegian charged $99 for a Cambodian Visa , irrespective if you left the ship or not , now it may be Cambodian law that a visa must be issued , but the visa in my passport cost $30.... a $70 profit filched by Norwegian left a very bad taste in my mouth. Entertainment. I hardly saw the Cruise Director at all, and the offerings during the day were a mixture of quizzes and deck sports. There were however , a large choice of Pay activities . The Pool areas were clean and there were plenty of sunbeds. Evening entertainment consisted of a variety of one , two or four piece bands that played in all the main lounges and bars , in fact it was difficult to find some peace and quiet . entertainment finished early , the deck parties closed down when there were hundreds still partying, and most venues shut at midnight, despite having guests using them eg: Karaoke bar!. Food . I found the food palatable but not exciting . We tried Tsars Palace and Azure for evening meals , portions were small. There was no problem about getting a table for 2 , in fact we were never asked if we wanted to share a table....so imagine our surprise when a couple were sat at our table in Azure! Luckily , we enjoy sharing......... The buffet restaurant was good for variety , but they should install some microwaves for guests to reheat the lukewarm offerings. The Jewel is the smallest ship in NCL's fleet, TBH it was tooo small for me , there wasn't the breadth of entertainment that you get on the larger ships . This visit for me didn't give me any reason to book NCL in the future, i'm off back to Celebrity and Royal Caribbean! Read Less
Sail Date April 2019
Norwegian really disappointed. I'll start with the positives. PRO'S: - Good sized bathroom and shower. No shower curtain sticking to you! - Decent food in the buffet, Garden Café - 2018 refurbishment of this ship ... Read More
Norwegian really disappointed. I'll start with the positives. PRO'S: - Good sized bathroom and shower. No shower curtain sticking to you! - Decent food in the buffet, Garden Café - 2018 refurbishment of this ship makes it feel more modern - Good/modern Fitness Centre - Great shows And now the negatives, of which there were so many... CON'S: - TERRIBLE main dining room food and service. The worst dining room food I've had out of the 60+ cruises I've been on - Main dining room service as bad as the food - VERY uncomfortable theatre seats. The ship has great shows but its not remotely comfortable sitting watching them unfortunately. - Stateroom steward not friendly. Not attentive at all. Provided very disappointing service - Laundry Service damaged 4 items. And the rest came back smelling awful - the worst laundering services I've ever experienced - The majority of the ships staff were inattentive and disinterested in providing good customer service - Overall, it's an old ship - you can put lipstick on a pig, but it's still a pig. The Jewel is an old, worn ship. Read Less
Sail Date April 2019
I bought this cruise for my husbands 60th birthday to do something different as he had never been to KL, Langkawi, Penang and Phuket before. Unfortunately, it didn't leave us with too many great memories. We have done many ... Read More
I bought this cruise for my husbands 60th birthday to do something different as he had never been to KL, Langkawi, Penang and Phuket before. Unfortunately, it didn't leave us with too many great memories. We have done many cruises and maybe we have been a bit spoilt on Princess and Celebrity, but never had we been on NCL and not sure if we will ever sail with them again. Embarkation from Singapore Marina Bay Sands Cruise Centre was easy. A little unorganised but nothing to whine about. On arrival onto the ship we went to the Tsar's, which is one of the main dining areas and very spacious. It was probably the best meal we had on board the whole time. Did a quick tour of the ship and I liked the decor and nothing felt too crowded, it was refurbished in 2018. Afternoon we had to do the normal safety briefing and then we decided to go to one of the bars and have a beer and cider. Holly molly, the cost for these 2 basic drinks was ridiculous. As everything is in US dollars, you also need to add the 20% mandatory gratuity and then for us Aussies, do the 30% difference in exchange rate, the 2 basic drinks cost us $22 AUD for basic leadin beer and cider. If you can purchase a package with drinks included, it is the way to go. Our deal was so cheap without drinks, it wasn't worth to pay the big difference in fare, but it just made it hard to justify spending so much on drink purchases. I did purchase a 4 bottle wine pack for $80 US plus grats and exchange, it was still expensive but saved us a bit on board. FYI for anyone who doesn't know, NCL will not allow you to bring anything (including water etc), onto the ship apart from wine, champagne which will incur the US15 corkage fee. Anyone wanting to purchase a drinks package onboard, US99 per person per day plus 20% gratuity plus then again convert to AUD. The most expensive drink package we have ever seen on any ship, and we have been on quite a few different ones. Dining on board: Went mostly to Tsar's main dining for lunch and dinner when we could. First day was great but from then on it was really hit and miss like the rest of the ship. Tried also the buffet, which was okay and on one night we went to Azura. We waited a long time for our meal here and also, it was very stuffy. I preferred Tsar's. In room dining, we preordered the coffee etc for the morning, otherwise any other in room dining you have to pay for. Desserts - don't know what is going on there but not one great dessert was to be had anywhere on the ship. A few other people made the same comment. Cabin Steward: He was wonderful and tried to do everything to keep us happy. First time I had ever been on a ship when the cabin steward didn't come and introduce themselves on the first day. He did manage to get us use of a coffee machine so we can boil water for the hot water bottle (bad back). That was very useful. Bed was comfortable and bathroom was larger than normal. It was always kept wonderfully clean. Staff on board: Some were fantastic and really wanted to look after you. Others, couldn't care less. Also, it seems that NCL just doesn't let them make any decisions on their own, but they have to check with a Supervisor who then has to check with someone else. Never experienced this before either. Example of the issue for us (and seen other people having issues), with the wine pack I bought, you were given 4 vouchers and a choice of 8 wines. On the vouchers they wrote what wine you may wish to have, but was advised no issue to change to one to the others in the pack if you like one more than the other. OMG. who would ever think changing from one wine to other would be an issue. I know better now. Entertainment: As most days we were off the ship, didn't experience much on board. Went to a few shows which were good. The magician was terrible. Shore excursions: Do yourself and favour and either a) organise your own private tours before you leave home or b) just go with taxis when you arrive and haggle. Shore excursions onboard where minimum double the price of what you could get on your own. Ports: Port Klang for KL. We did overnight here so the first day did a private half day tour of Port Klang area and then had the same wonderful driver to the following full day in KL. Very enjoyable and Robbie our drive was fantastic to deal with. Took us anywhere we wanted to go and was so flexible. Had some wonderful street food also. Langkawi - outside the gate there are heaps of taxi drivers waiting for you, or, you can pay the $15 US return bus ticket to be dropped off at the Aquarium which is just across the road from the main beach, heaps of restaurants and shops. Be aware the shops don't have much these days in the way of bargains or shopping. All the same and it has changed alot in the 4 years since I was there last time. Penang - as you are right in the centre of town, you can just walk around, get a taxi outside the gate and do whatever. We opted for another full day private tour as it was my husbands 60th. Had another fantastic driver that took us to many sights and places while telling alot of funny jokes on the way. It was a wonderful day out. Phuket - our tender was to Patong, and if you get up early and get one of the first few, there was no wait at all. At the jetty in Patong you will have to run the gauntlet of taxi drivers and people trying to sell you stuff. We hired a driver for 5 hours and went driving and saw a few sights. You can also just spend the day on the beach which is right beside the jetty also. Phuket is not my favourite places and would prefer to go back to Penang and go to Batu Ferringhi beach instead. (Also NCL before leaving home, we asked then 2 times where we would be docking and was told both times it was the Deep Sea Port, but onboard the advised with was always Patong. Not sure how they could get this wrong. Deep Sea Port is 45 minute drive away. Disembarkation was quick and easy and as we always try to walk off our own luggage, we could leave at any time. Be aware that the taxis from Marina Bay Sands Cruise centre charge a minimum fee of $55 during peak time. Overall we had a good time but not great. We won't rush back at all to experience NCL again. If they didn't charge so much for everything on board, got a little bit more flexible and tried to improve the food a bit more, it would be a wonderful experience. Read Less
Sail Date March 2019
I booked this cruise on a whim because it had a single rate of around $700 for a week cruise and I thought that included the beverage package. After looking into it I realised that my cabin category didn’t include the drink package so ... Read More
I booked this cruise on a whim because it had a single rate of around $700 for a week cruise and I thought that included the beverage package. After looking into it I realised that my cabin category didn’t include the drink package so upgraded to that. With the new fare, the gratuities, the 20% for the drink package and the taxes, it came to over $1,400. I would have canceled except for Norwegian’s strict cancelation policy. I thought, oh well, I’ll just go. I had not been on Norwegian since the Norway almost 20 years ago and was interested to see how it was now. The extensive dry-dock done in late 2018 made the ship much more to my liking since I have mostly cruised on Celebrity. In fact, my favourite ship of all my 22 cruises was the Millennium so since the Jewel was about the same size I thought I might like it. I arrived at the port about 12:30 pm and it looked pretty crowded. I was pleased at how fast it actually went after I got in line and I was on the ship by 1 pm! My first impression was of the Crystal Atrium. Although attractive, a 2 deck high atrium is not exactly impressive and it was mobbed with people. The cabins were ready by 1:30 and when I checked out my inside cabin, 4579, it was fine, tiny, but fine. I was disappointed that I never actually met my cabin steward though. I don’t really like only having the bed as a place to sit but since I was alone in the cabin I used one as a sofa and one as a bed. As others have pointed out, the toilet is as an awkward angle which made you sit on it sideways. The shower, with a door, was probably the nicest I have ever had though. My impressions of the ship were mostly positive and I liked the decor. I found the Garden Cafe to be extremely chaotic though and I never once ate there. I did find the Great Outdoors at the back of the ship to be delightful and never had a problem getting a table and used the small buffet out there. The public rooms were attractive but I didn’t like the layout of the ship without a circular rotation possible on most decks. I found the food to be good to excellent and enjoyed 4 nights of specialty dining, which was outstanding. I thought the entertainment was of high quality too with excellent singers and dancers. I was a tad concerned that with so many having the drink package that getting a drink might be an issue. I have to say that I never once had a problem getting a drink and found the bar staff to be excellent. I didn’t do this cruise for the ports as I have sailed this same itinerary twice before already and didn’t get off the ship. I usually like to enjoy a bit of less crowded, quieter time while everyone is off on shore excursions but I was surprised at how many people didn’t get off the ship. The muster drill was the best ever and held in Le Bistro for me. No need to wear the life jackets and we could sit down through the whole thing in air-conditioning. My main complaint, which won’t affect many people, is as a smoker, they only designate a small portion of the Pit Stop for smokers. It was always mobbed but since I vape I could sit at the railing overlooking the pool which was much nicer. The only other smoking area besides the casino was on deck 7 port side outside. It was less crowded but with almost no seating. Th cruise was a party atmosphere which was fun and I met many delightful people from all over the world. I would consider cruising with Norwegian again but will probably stick with Celebrity or Royal Caribbean in the future. Read Less
Sail Date March 2019
My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a ... Read More
My wife and I chose this cruise because of the itinerary and the add on pre cruise tour of Cambodia. Embarkation was smooth and efficient. Once onboard we were told an announcement would be broadcast when our cabins were ready. After a bit of exploring we went to the buffet for a drink and a snack. Much the same as all other buffets people piling plates like it was to be their last meal and difficult to find a seat. No announcement came so we went looking to find our cabin was ready. The room was clean and tidy but a bit on the small side to other cabins and rather less storage. The balcony was also on the small side and a bit scruffy. My wife's luggage turned up fairly prompt but no sign of mine so off we went exploring and to have a cocktail or two. Time for dinner and still no luggage. I informed our cabin steward who said she would go and find out where it was. We didn't see her again until 3 days later when she said hello and asked how we were. The next time was our last night when she asked us to fill out a card that chose a crew member who excelled. So it was off to dinner in the clothes I had been wearing all day. Dinner was ok but nothing to brag about. Back to the cabin still no luggage so off to customer services. I told them of the problem and rather offhandedly the lady asked me if I had checked the luggage room. when I replied no I though luggage was always delivered to the staterooms. She said I should have checked there. Keep calm I told myself. I had to ask her where it was and made my way there. I located my case in the said room and was told it had been held back because there was a pair of scissors in my case. I had to get the scissors out and show them and was then told they were ok and I could take my case. This was now 9.00pm. My wife asked them why the information had not been sent to our room instead of us having to go round investigating. Norwegians customer experience is slowly going down the pan. Dining was not a great experience. We used Azure once and thought the room was dark and the low ceiling made it feel too compact and the meal was average but service was very good. Chin Chin was bright and cheerful and the meal was excellent as was the service. The other nights we had dinner in the Tsars Palace. This is a very delightful room, bright, spacious and luxurious. Service was ok most nights but there were some excellent waiters. The meals were quite mediocre and didn't live up to the opulence of the room. One night I had a lamb shank that was served with a slice of carrot and half a roast potato. I am not a huge eater but this was a bit ridiculous. Another night we ordered Irish coffees and as soon as they arrived we could see they were not right. The cream had all dissolved into the coffee, we picked them up and they were cold. We told the waiter who took them away and replaced them. The replacements weren't cold but slightly warm. We just left them. We told our waiter the following night and he told us they had run out of the whipped cream and were using powdered cream. He told us he would personally make coffees for us. The ones he made were very good. We found a lot of the meals we had were very average and quite often they were only warm. This was the only cruise where I only had one cooked breakfast due to the first one being lukewarm. The rest of the time it was toast, fruit and cereals. Bar service in general was very good except for when they ran out of mint for the mojitos. There was only one night where the entertainment was excellent. This was the Circus act. Some of the acrobatics were spectacular. The rock night was enjoyable. Two of the nights had solo female singers who I thought we just ok. The other night was not my scene at all with some very weird artists. the strangest being one huge overweight guy dancing in a leotard. It made me wonder why females have to cover their breasts when this guy had bigger breasts than some of the girls and he had them swinging about everywhere. But he was well received but not by me. The resident band were very good and performed a wide variety of songs. I cant comment on the activities on board as we only had one sea day so didn't explore. Cant comment on excursions either as we planned our own. We could not find any information on the ports we visited. This was our first Norwegian cruise and we found nothing that would make us want to cruise with them again Read Less
Sail Date March 2019
Was the first time we cruised with Norwegian and very likely the last. The cruise line policy includes many extra charges that make the value for the money poor. It starts with drinking water (!), the cruise offers for sale packages of ... Read More
Was the first time we cruised with Norwegian and very likely the last. The cruise line policy includes many extra charges that make the value for the money poor. It starts with drinking water (!), the cruise offers for sale packages of NCL branded drinking water. If you want any other brand, you need to buy it from the bar where the price (including automatically 20% service) comes to over $6. 20% service is for handing you the bottle. Specialty restaurants are extra. Best choices for shore tours are sold at a price too high for the level of this cruise. The activities may become overcrowded in particular in shore tours. From the specialty restaurants. we preferred the steakhouse Cagney's and Chin Chin Chinese, Sushi). Chin Chin is included except sushi, Cagney's is extra with prices on a la carte menu. It is worth to purchase the specialty restaurant package that basically includes 5 meals in any specialty restaurant. Out of 8 entertainment opportunities, only 2 were of good quality, both in the last days of the cruise. There is one shore trip included in each port, however we found out that in about 50% of the ports we preferred to purchase non included shore tours which are relative expensive. If you want to enjoy, plan to spend around $2000 extra per cabin - that would include gratuities, specialty restaurants, shore tours and reasonable drinking. The unlimited drink package is about $100/pp/day, for a 14 days cruise, only this may be $2,800..... Read Less
Sail Date March 2019
We are a couple in our 70's and this was our first cruise. Having spent 4 hectic days in Singapore a really great place with loads to do, we looked forward to some quiet time before setting off on our excursions in Thailand, ... Read More
We are a couple in our 70's and this was our first cruise. Having spent 4 hectic days in Singapore a really great place with loads to do, we looked forward to some quiet time before setting off on our excursions in Thailand, Cambodia and Vietnam. Quiet time was to prove a challenge on Ncl Jewel. The endless loud music all over the ship was not what we needed, but to be fair it probably suited some guests. Our cabin was always kept clean and tidy by our steward a lovely girl always chatty and with a smile on her face. A lesson yet to be learnt by the staff in the Asian restaurant who can only be described as rude, one visit was enough, bad manners and indifferent food ensured we didn't return. Dining is a big part of any holiday, but the buffet restaurant experience was not for us, the endless search for a table and high noise levels plus guests prodding the food (sometimes with their fingers) resulted in us referring to it as the zoo. However refuge was found in the two main dining rooms, Tzars and Azurs and served at the table, a much more pleasant way to enjoy a meal in the evening. A good place for breakfast is the American diner on deck 8, again served at the table with nice views of the ocean. The entertainment was mixed some 5* some not so good you just need to pick and choose a bit. Shore excursions provided by the ship are vastly overpriced we only used them once, it was probably the worst trip of our holiday. We used other providers who charged about half the prices and went the extra mile to give us excellent experiences. Top tip if going to Cambodia and you are a UK citizen get your visa before you go. We paid £30 for ours Ncl were charging people $US89 total rip off. The most worrying thing about this cruise was the fiasco with the tendering on Koh Samui. Much has already been written about this by other guests all of which I endorse. I have to add that we felt it was nothing short of dangerous the way the situation was left to deteriorate by NCL. One would think that anyone working for a cruise line would understand that tides go in and out on a set basis that can be predicted years ahead and not just left to chance on the day. As mentioned earlier we are in our 70's and got separated in the crush on the quay side, I am only 5ft tall and could not see what was going on and it was not nice being constantly pushed from behind by the frustrated mob. It is fortunate that nobody ended up injured or being pushed down the stone steps. BADLY DONE NCL you should be ashamed of yourselves. A mixed bag, would we cruise again? Possibly. Would we use NCL probably not, how to get every last penny out of their guests seems to be their mantra. Read Less
Sail Date March 2019
I chose this cruise because of its interesting itinerary visiting several countries like Cambodia and Vietnam which we had not visited in the past. After sailing on 7 previous NCL cruises, we were well used to the freestyle crushing which ... Read More
I chose this cruise because of its interesting itinerary visiting several countries like Cambodia and Vietnam which we had not visited in the past. After sailing on 7 previous NCL cruises, we were well used to the freestyle crushing which NCL is famous for. Hence had no reservations about booking the cruise on NCL Jewel. We have always liked the smaller NCL ships like Spirit, Sun, Star and Jade. The only NCL cruise which we didn't like was on the Epic and hence have resisted in booking on bigger ships. Also itineraries on bigger ships are catered for mass markets whereas the smaller ships offer very interesting itineraries sailing to ports which are not visited by bigger ships. We flew to Singapore from London via BA and stayed for 1 night at one of the riverside hotels in Singapore. We had been to Singapore a few times before hence only stayed for 1 night however if you have never been to Singapore before, I would highly recommend staying 3 to 4 nights prior to cruise to take in most of this fabulous city. On the day of the cruise we took a local taxi to the cruise terminal for only 10 Singapore dollars and were at the port just after 11am. Check in was quick however as the cruise was visiting so many different countries, everyone's passports had to be throughly checked to ensure everyone had correct visas. I had made sure we had all the visas required (only Cambodia visa required for UK citizens) however lot of people who were checking in didn't have the correct visas so were charged a huge amount by the ship to get the visas and this was even before the cruise had begun. Thus lot of people were complaining how they were charged so much money eg. Ship charged $89 for each person for Cambodia visa however I had obtained them for £30 each by visiting Cambodian embassy in London. It is the passenger's responsibility (not the cruise line's) to ensure they have the the correct visas. So please be carefully in checking if any visas required well before travelling. In this cruise, the cruise line could arrange the visas (at a much higher cost) for all countries it was sailing to which was great for those who hadn't arranged them. However for some cruises you wouldn't be allowed to board if you didn't have the correct visa. Once checked in, we queued for the immigration which took about half an hour (much lesser than my previous cruise from Singapore which had taken well over an hour in the queue). Thereafter we boarded this beautiful ship which was just refurbished a few months ago. Everything seemed new in the public areas like furniture and carpets which was great. However I was surprised to see no embarkation photos being taken. In fact we noticed that very few photos were taken either at ports, or on open decks or in dining areas. May be this is for the best as most people don't end up buying them and hence have to be discarded. We were asked to go to garden cafe for lunch as cabins were not going to be ready till 1pm. There was plenty of choice including plenty of vegetarian options. However NCL have changed their food labelling system in the garden cafe. Before, all vegetarian food had a green symbol on label and red for non veg. However now they have green symbol for cold food and red for hot food which is silly as one can see if the food is hot or cold. When I queried that with the senior staff member at the restaurant, I was told that NCL had made that change so junior staff could interact more with customers as they would have to verbally advise someone who was vegetarian regarding what food was vegetarian or not. This was silly as most staff didn't know what food item was vegetarian or not when I queried and had to check with someone else. Also they were too busy to talk to guests. NCL need to bring in another system to identify vegetarian foods in garden cafe like 'V'symbol on the labels which is what they have in menus in all other restaurants. I was also advised by the senior staff that there was a seperate vegetarian section. However I told him that the vegetarian section only had Indian options and if I wanted to try other vegetarian cuisines I had to go to other areas of buffet which didn't have correctly marked labels. Anyway there was nothing he could do as NCL head office had made that decision. Although we used garden cafe for breakfasts and lunches only we soon became used to what foods were vegetarian or not as the menu didn't change much there. Food was good and loved their Indian veggie South Indian breakfast options. Cabins were ready after 1pm as advised. We had a port side balcony cabin on level 9 towards the aft of the ship. Great place as it was close to get to restaurants and was always quieter at the back end of the ship. The cabin was well appointed with new carpets and wall paintings. The bathroom was similar in design to Jade with seperate shower and toilet with sink in middle. Seems no changes had been made there. TV was on the smaller side compared to big screen ones on newer ships. However it had a great range of movies and news channels. It had around 4 movie channels showing drama, action, comedy and family movies. Also several news channels like BBC and several American and Australian ones but no CNN. The balcony was adequate size with 2 chairs and a table. Storage area was adequate too with plenty of drawers and shelves and hanging space too. The cabin steward, Alexandro, always kept the cabin nice and tidy with lovely towel animals every evening on the bed. He knocked the door when the luggage arrived (around 2pm). We unpacked our cases straight away and hid them away under the beds so we didn't have to see them again for the next 12 days. That is the beauty of cruising, you visit fascinating places nearly every day without packing and unpacking. After the fire drill and safety briefing at 4pm, the ship soon set sail after 5pm towards Koh Samui in Thailand. Food in the main dining rooms (Tsars palace and Azura) was great with a few vegetarian options everyday. Also I had a voice message and a letter left in cabin to say that if I wasn't happy with the vegetarian selections, I could speak to maitre'd who would arrange to get any other special requests prepared. However I didn't need to as I was happy with the choices they had on main menu. We dined mainly at Azura as it had a more intimate atmosphere but also visited Tsars palace a few times. As we had 3 day dining package in addition to the drinks package included, we visited the Italian, teppanyaki and French restaurant on 3 nights. Loved the French and teppanyaki restaurants and would be happy to go back. However not happy with the Italian one as the food choices that had were already in main dining room and garden cafe menus. Also service at Italian restaurant was not up to the mark. Never tried chin chin and O'Sheehans restaurants which were the other 2 complimentary options. However visited the O'Sheehans bar regularly as got great service from barman there. The other bars that we visited were at bliss lounge, pit stop which overlooked the pool deck and bar at the back of the ship. Didn't visit most of the bars on level 6 as we used to in the Jade. Late evenings we mainly visited the spinnakers lounge as it had the dance floor and live bands playing followed by DJ. However the bar staff were not very good and often got drinks mixed up or couldn't understand what we wanted. Anyway we enjoyed our times there most evenings. The shows in the theatre were great. Loved the 3 production shows: Rock you, velvet and Cirque De Bijou were all brilliant. Singers were great and so were all the dancers and aerialists. Also loved Mary Jess, the British singer who wowed us all with her operatic singing. Also enjoyed the local Thai dancers show, the Australian tap pack show and music shows by 2 of the singers from the production shows. In fact there wasn't a single show we didn't like which was a first as usually there always a few shows we don't end up liking. The cruise director, Dan, seemed to do a good job and also sang in the bands in spinakkers lounge. However we were shocked to see him telling off some junior staff when we docked in Hong Kong that they couldn't get off the ship until all passengers were off the ship. That is no way to talk to anyone, no matter how senior you are to them. Other than that he was always approachable and friendly. The other bands who played music around the ship were not as good as what we have experienced on other ships. There were very few activities during sea days with only 1 afternoon movie on each of the 4 sea days. We were given popcorn on 2 of those days but not the other 2. Probably ran out. NCL should certainly be screening more movies especially on sea days. Also lack of daytime activities during sea days was a disgrace. Luckily we had 3 good sunny sea days so most people were busy around the pool area. However on our last overcast and cooler sea day, there seemed to be nothing much to do around the ship. The captain of the ship could hardly ever been heard or seen. In fact we didn't hear him for first 2 days. Also he wasn't present at the finale show. An apology regarding the tendering chaos at Koh Samui (more about that later) came 2 days later. In our recent cruises, we have got used to captains who have been very visible around the ship and making announcements and jokes over the tannoy system. However this captain didn't seem to enjoy interacting with his guests. The first port of call was Koh Samui. This was the only port where ship had to tender. It was a beautiful sunny day and tendering process started early in the morning. We took an excursion to see temples and views of Koh Samui which was great. As we were on the tour, we didn't need a tender ticket to get off ship so were one of the first ones to get off. Tour finished at lunch time after which we went around the town and got back to tendering area around 2.30 or so. We were one of the lucky ones to get a tender back as soon as we got there. However thereafter it seems some people were queuing up for 3 hours or so to get a tender back. We were not sure what was happening as no announcements were made at the time. We were supposed to depart by 5pm but we didn't leave till around 9pm as passengers couldn't be brought back to the ship. Later we found out that due to change in tides, they couldn't load tender boats to full capacity. However that should have been known in advance and arrangements made to bring guests back from another tendering area. Lack of information to guests on ship was frustrating and captain only apologised regarding that 2 days later which is not good. If an incident happens, passengers need to be informed as soon as possible. We were in lam Chabong (gateway to Bangkok which is 2.5 hours away and Pattaya which is an hour away) for next 2 days. On the first day we did canals and Royal barges tour in Bangkok which was excellent with a great meal at a 5 star hotel. A lovely sunny but very humid day. Got back to ship around 6pm that day. Next day was another hot and sunny day and we did an ancient city tour near Bangkok which was very interesting too. Ship departed at 4pm that day and we were back an hour before that. The problem with this port is that it's too far away from the main cities. So one couldn't enjoy the night life offered by any of these 2 cities unless you were prepared to pay extortionate taxi costs (as no shuttles were offered at night). The ship should make arrangements for this for any overnight ports so guests can enjoy nightlife at these ports. Also, if you didn't do an excursion, the costs of day time shuttles to Bangkok were quite high. I'm sure guests wouldn't have minded paying for night time shuttles rather than for taxis. So in our opinion, this was a wasted overnight port and would have rather been in a port like Halong bay overnight to enjoy the nightlife offered there as it was easy to get into town from port area. This was our last port in Thailand. Next day, we were in Cambodia (Sihanoukville). We enjoyed this port and did a lovely excursion to temples, market and beaches on a sunny and hot day. However would have loved to visit Angkor Wat if we had an overnight stop. The main reason people visit Cambodia is to see Angkor Wat. So an overnight stop here rather than in Lam Chabong would have been better. Anyway, will have to make another trip to Cambodia too see that. After a day at sea, we entered Vietnam. Our first port was Saigon however the city was over an hour away from port. It was very hot and humid again. Very busy city with lots of motorbikes everywhere. It was a long day (over 9 hours) and we visited Buddhist pagoda, market, notre dam cathedral, presidential palace, lacquer showroom and were given 1.5 hours free time in between. No lunch was included. In fact not even a bottle of water was provided on this long day. Very difficult to cross busy roads in this city as hardly any pedestrian lights and no one pays attention to zebra crossings. Good to see this city once but would never go back there again. We had another sea day and then visited chan May in Vietnam where we did an excursion to see Da nang and marble beach. Had a good day sightseeing, visiting a museum, temple, da nang beach and a marble showroom but didn't actually see marble beach as it was a private beach for the 5 star hotels there. So not sure why the excursion had marble beach in its title. However we enjoyed the day which was once again hot and humid. The last stop in Vietnam was Ha long bay which was the highlight of this cruise. It was a misty day but luckily no rain which was forecast. We did a junk boat cruise around the islands and visited a cave which was very interesting. In the afternoon we walked to a local theme park and went on some really good roller coasters there. Surprised that the entry free to theme park including unlimited rides was only US $2 each. However when we tried to walk around the town area, we were hassled by guys on motorbikes trying to sell you stuff. So we returned back earlier. After another day at sea, we docked in Hong Kong. Debarkation was smooth on ship's part. However after a smooth immigration, the queue to get out of baggage area was long as there was not enough ground transportation for everyone as 2 ships were disembarking at same time. For Hong Kong to have such a nice new terminal and not have enough ground transportation for 2 ships, was a surprise. Hopefully it was a one off situation and doesn't happen regularly. We were out of the baggage area by 10.15 or so. We took a MTR tube to Hong Kong station which has down town facilities to check in luggage for certain flights. We got our boarding passes and then went to explore the beautiful city before returning back at night to take train to airport. All went very smoothly with no hiccups and we arrived back to London next day morning. On the whole I would highly recommend this cruise to anyone wanting to see highlights of Far East countries like Vietnam without any hardship involved. The itinerary was great but if they make minor changes in future like having overnight stop in Cambodia or Ha long bay, it would only make it better. The ship was great and I would give 4.5 stars for the cruising experience. Definitely one of our best cruises ever. Read Less
Sail Date March 2019
We are two 50 something sisters on our first trip to Asia. The Jewel was perfect for us with many activities on board that appealed to each of us. One sister is a Vegan and we were introduced to our pre-order contact the first night. ... Read More
We are two 50 something sisters on our first trip to Asia. The Jewel was perfect for us with many activities on board that appealed to each of us. One sister is a Vegan and we were introduced to our pre-order contact the first night. Joy was fantastic and although he had many special diet parties on board, he took the time to customize our pre-orders. The only bad dish we had was in La Cucina and it was the risotto dish from the menu - it was so salty it was inedible. We've read the other reviews and were not dissapointed in this cruise at all. The service was fine. The shore excursions we took were fine and we took advantage of the Shore-ex credit and the beverage package. With the hot weather, we did buy a lot of bottled water - which does add up cost wise. Embarkation involved several lines, but check in with NCL went quickly. The Singapore immigration line moved at a snails pace which of course is out of NCL'[s control. We had lunch in the MDR and our room was ready at about 1:00pm. One of our bags didn't show up before dinner so I went looking for it. It was in a holding room because my contact lens liquids were thought to be cans of beer - ha! Previous Cruise Critic reviews and our roll call were both a wealth of information - so we were not surprised by the charges for the Vietnam and Cambodian visas. We chose not to get them directly from the California embassies. We also knew that Ha Long Bay was no longer a tender port because a new international pier had opened several months ago. We also knew that Koh Samui was the only tender port and that 2 other 2,000 passenger ships were in that day. When NCL cancelled the shore excursion we had booked, we found a private tour and were concerned about meeting on time. Again, Cruise Critic helped us out. We went to the Meet & Greet the day before and were informed that there would be 6 lifeboat tenders. A member from the previous cruise from Sydney asked about Latitudes assistance and the officers contacted Cruise Next staff to make it happen. We met early and this is the only reason we made our private tour and were back just before the return tender problems. The tender problems in Koh Samui were very poorly handled. When we saw local tenders and ship tenders still coming back at 6:30, we knew it was bad news. What we heard from others was terrible. Standing in that heat on a pier for 3 hours is inexcusable. As others have noted in their reviews, the Captain didn't address the issue until two nights later and basically said it was up to the port, not his fault. And that at our last port we would stay an extra hour until 9:00pm. Ridiculous. On our second Thailand shore excursion, we went to Pattaya where the main attraction is the Sanctuary of Truth. It was good, but we had to endure a local guide instead of our shore ex guide. Then we were taken to a jeweler mall to shop. This should have been disclosed. It was a complete waste of time, but was air conditioned. The shore ex manager's response was that all Thailand tours go to jewelry malls just like carpet factories in Turkey. Huh, we were on a tour in Bangkok the day before and no jewelry mall. Singapore and Ha Long Bay were the highlights of the cruise. We took the ship junk cruise excursion and thought it was a great value. We also had a fantastic local guide on the boat. The junks met up at the ship instead of on the pier. We went in the afternoon, which seemed to be a bit less hectic than what we saw in the morning. Best tip for this port, is to be up early when the ship sails through the bay - magical. As others have mentioned, the production show were great. The Thai show was good as was Frenchie Davis. Karaoke was fun the first couple of nights. The other music acts in the bars were not as good as on other NCL ships, but the show band was quite good. Read Less
Sail Date March 2019
Good: Interesting itinerary in Asia. Interesting mix of nationalities and personalities on cruise. Cabin 9042 clean, pleasant, well located, efficient steward.and everything worked. Plenty of food, some very good (but avoid peak ... Read More
Good: Interesting itinerary in Asia. Interesting mix of nationalities and personalities on cruise. Cabin 9042 clean, pleasant, well located, efficient steward.and everything worked. Plenty of food, some very good (but avoid peak meal times). Variety of venues even without premium charges. Plenty of live music, some very good. Prism a versatile group of good musicians. Most 'hotel' staff friendly and helpful. There were quiet deck areas with space on higher decks (though not near pools). Bad: Excursion quality dodgy and value poor, specially 1 day tour of Saigon traffic jams. The presidential papace was a people jam as a change from traffic. The Buddist temple was the best break from chaos. The lacquerware shop was a waste of time where the main attraction was the chance to use the toilet. Took until 11.45 to get ashore on tender day. Crushes at embarkation (Singapore) and disembarkation (Hong Kong) unpleasant and would probably be illegal for livestock. Customer relations experience variable with sometimes contradictory information. E.g. first contact suggested I write a problem down, second said there was no point in writing and there was nothing for him to do with a written complaint. Ugly There is always a trade-off between treating guests as humans or as credit cards to be maxxed out. The balance here was skewed by high pricing to exploit monopoly power and particularly by making overpriced visas compulsory for guests not going ashore (though website only said visas needed to go ashore). Probably legally dodgy under UK/EU consumer law. Enough to deter us from using NCL again. Read Less
Sail Date March 2019
Chose this cruise line/ship for the itinerary. Never sailed NCL before and never will again. We have sailed many, many times with Celebrity, Royal, Carnival and princess to name a few and this cruise line fell far below each of those. ... Read More
Chose this cruise line/ship for the itinerary. Never sailed NCL before and never will again. We have sailed many, many times with Celebrity, Royal, Carnival and princess to name a few and this cruise line fell far below each of those. Complete disorganization with tours to the point we waited over 4 hours in the hot sun for a tender to the ship because the crew did not realize low tide was coming in. There were no announcements in fact it took the crew from ANOTHER CRUISE LINE docked there to try and assist. Saw a few of the crew laughing and thought that this was funny....no apologies from NCL - they could care less. Really, are you not a cruise line? The ship was older and no bells or whistles at all. The crew was just average with no one going "out of their way" and while the food was OK, we were not impressed at all. The only positive was the entertainment on the ship which was surprisingly very good. Cabin was typical and again nothing impressive. I would choose Royal or Celebrity in the future and never sail NCL again. Paid quite a bit of money for a disappointing cruise in Asia. In reviewing the actual ship, I would again say it has no bells or whistle. No outdoor movie screens, small grand entrance. Cabins are what you would expect and one feature that I did like was the ability to close a door to the toilet (even though it was clear). Pillows were much nicer then previous cruises. The staff was average but most seemed to just "do their job" and not go above and beyond. While some did have the approach of being super friendly, the majority did not and when they did, it seemed very forced. The entertainment was outstanding. They had shows that you would see in Vegas and I was very impressed that they were able to carry these out on a ship. I would say, this cruise probably had the best entertainment with the exception of Allure of the Seas. Read Less
Sail Date March 2019
Was booked on Voyage of the Seas out of Singapore but as friends pulled out of the holiday, we cancelled our RC cruise and booked with Norwegian as the dates matched our flight times.....wished we hadn’t now. We’re big fans of ... Read More
Was booked on Voyage of the Seas out of Singapore but as friends pulled out of the holiday, we cancelled our RC cruise and booked with Norwegian as the dates matched our flight times.....wished we hadn’t now. We’re big fans of Norwegian hence why we swapped to this trip. We couldn’t fault our previous cruise on the Breakaway so we had high hopes for our first cruise to the Far East. Firstly, let me say the places we visited were excellent as were the people and our only complaint would be that we didn’t have enough time in them so we are planning to return and spend a few days in each as one day in Bangkok for example just isn’t enough. But as for the cruise itself.... we weren’t happy. The good parts.... as mentioned, the itinerary was great, the frontline cruise staff (waiting staff, cabin steward, bar staff etc) were all great, polite and lovely as they usually are. Food in the Garden Cafe buffet restaurant, Chin Chin’s and Cagney’s speciality restaurant was excellent. The ship’s public areas were nice and smart due to a recent refurb and the ship itself was a smooth sailer. Now for the bad/frustrating elements...... the food in the main Azura restaurant (other than the meal on the last night) wasn’t great and neither was Cucina, Le Bistro & Moderna speciality restaurants. I had a filet mignon in Le Bistro that was so dry, I had to take mouthfuls of water just to swallow it. The oceanview cabin we had was probably the smallest we have ever had with a tiny, weird offset toilet and a bed where we couldn’t walk down the sides to the bed as the overhang of the unused pull down bed meant I had to climb over the bed each night to get into it. As part of the refit, the cabins have been largely left but they’ve replaced the old square tv’s with flat widescreen ones but when open, they overhang the narrow walkway to the door and/or bathroom so it’s easy to unexpectedly walk into at night. The onboard internet was a joke. You don’t need an internet package to access the NCL app functions but the WiFi wouldn’t hold the signal unless I activated our minutes package so I was effectively using up internet minutes to access onboard info. Sometimes it would but most times, it wouldn’t stay connected? In the main, the ship seemed understaffed. Hardly any drinks waiting staff around the ship for example on the pool deck or the buffet so you end up going to the bars, which in itself isn’t a problem. But when you get there and there are often 8+ customers waiting to order various drinks and cocktails and there is only one guy serving? The big single issues.... Embarkation was a nightmare. We were in group 1 as we were amongst the first to check in and despite being Latitidues members, it seemed your status wasn’t as relevant as the queue you started in as the latitudes queued people were given different group identifiers (colours as opposed to number) and were called forward before anyone else. Then the lady with the mic finally called out Group 1, exactly the same as she had called the other groups, so we all stood and started heading towards the ship before she then said ‘don’t go yet....just get ready’?? So we had all moved off our seats whereby newly checked in passengers were now coming through and sitting in them and she’s telling us not to go but to get prepared. Then she said it again and held us in limbo. It was like she was winding us up. Eventually, we get told to go towards the ship. All in all, we had our paperwork checked 6 or 7 times from the time we entered the terminal before going aboard. Why? Completely unnecessary and time consuming as people had put away their documents and just retained their sail away cards and then had to keep retrieving them so someone else could check them.... just wasting time. The first port was Koh Samui which was a tender port. We obeyed the cruise directors instructions to be actually ready to leave the ship before getting a tender ticket. Big mistake..... they didn’t launch enough tenders and we waited for over 2 hours to be called and it was 2 hours 40 minutes before we got to Koh Samui. There were big gaps in calling groups forward. Tenders were taking roughly 10 minutes to load, 20 minutes to cross and approx 5 mins to unload before returning to the ship for the next group. They only had 6 tenders running. So we didn’t get to Koh Samui until 11.40 ish and the last tender was scheduled for 4pm which meant we would only have 3-4 hours in port. Anyway, we headed back around 2.45pm as we didn’t have enough time to go exploring and there was already a long queue on the pier. Instead of loading 2 tenders at a time (as there was 2 loading/unloading points when discharging passengers earlier), NCL was only boarding from 1 point for some reason? The queue was getting longer and longer behind us and people were getting tetchy as some passengers seemingly decided that queuing wasn’t for them and pushed past everyone towards the front, which caused upset for some who were queuing in the hot sunshine. We watched as the NCL crew were seemingly messing around with one of the tenders and after 20 minutes or so, they had to throw a line onto it and tow it. At first we weren’t sure what was going on and thought it had perhaps broken down but it became apparent the tender had run aground as the tide was going out and the NCL crew hadn’t anticipated this. Then all the waiting tenders (there were 4 waiting by this point) turned around and sailed off. Bearing in mind we were watching this fiasco and had no idea what was happening as in typical fashion, we weren’t being told anything. We were towards the middle/front of the queue and didn’t hear anything informing us of what was occurring but we noticed that the queue behind were all moving back down the pier and we could see a mass of people heading towards another pier. So we followed and realised they were changing the boarding location of the tenders to where the other cruise ships (Tui and Aida) we’re boarding from. It was chaos with people rushing and we ended up in a mass crowd near where we think the tenders might now be boarding from. The reason I say that is that we still hadn’t any info from NCL so we were following everyone else like sheep without direct info. There must have been over 1500 people all crowded in. It was very hot, chaotic and a nightmare. We didn’t get back on the ship until 6.20pm (3 hours 35 mins after we joined the initial queue). So all in all, we spent something like 6 hours and 15 minutes waiting for and on a tender. It was a complete joke where we wasted loads of time instead of enjoying the actual port we wanted to visit. The ship left much later than planned..... Tui and Aida didn’t seem to have any problems. In Cambodia, when we got to the pier, there was a line for the shuttle bus. We had to sign up for the $15 tickets so boarded the bus to the town where we ended up hiring a Tuk Tuk type taxi. What we didn’t know was there was a free shuttle bus to the port gate, which is what we would have taken to get a Tuk Tuk, but this wasn’t signposted. When we got to the next port (Phu My), we opted to hire a taxi to go to Saigon. Our relatives decided to take the shuttle to the local town again at a cost of $15. So they went to the desk on the pier exactly as we did at the port before but they, along with everyone else, were told they had to go back on board and get tickets from Reception?? So people were going back and forwards as the procedure kept changing. At the next port, it was tickets on the pier again?? Just disorganised and chaotic. Now with regards to Cambodia, we need a visa for entry and you can get them on arrival. This visa is around $30 so when passengers were being charged $89, they were kicking up. Prior to us leaving the UK, we were told by NCL that visas for different countries could be between $29 and $89 and passengers from different countries may have different visas levered upon them. NCL didn’t specify the prices for different ports. It would be logical to assume that different countries have different charges but to charge $89 for a $30 visa is criminal. NCL are charging almost twice the price of the actual visa for printing out a form that we could have filled out ourselves but they didn’t give us the option. Some people had applied for an online e visa but it didn’t apply to the port of Sihanoukville. It applied to Sihanoukville airport down the road but not the sea port? So some passengers had paid for one visa ($30) and then got charged $89 by NCL regardless of whether they got off the ship or not. Loads of people were complaining at reception and removing their onboard gratuities. One receptionist was even advising it?? And this was for just one day in Cambodia and due to Sihanoukville being subjected to mass building works across the city amongst severe poverty, some cruise ship staff were even advising against bothering to go ashore as they said ‘it wasn’t very nice’?? You couldn’t make it up. We went to a few of the theatre shows. Whilst watching shows, we often had to get up and down multiple times as guests were arriving 10 minutes, 15 minutes and then 20 minutes after the show had began. Personally, I think it’s discourteous to arrive so late and interrupt passengers trying to watch a show but there obviously wasn’t anyone from NCL stopping people from entering the theatre so late so it continued unabated. I saw people across the theatre from us getting up to let people in 30 minutes after the start time?? Lastly, at disembarkation in Hong Kong, we had flights departing at 14.25 so thought we had loads of time to kill in the morning as on pretty much all cruises we’ve been on, disembarkation is usually pretty swift. But no, just to finish the cruise in the same manner the rest of the disorganised chaos had been, we came off the ship and into a departure hall that was chock full of people in a huge, meandering queue where you couldn’t work out where the end of the line was. It took 2 hours to get out of this and into another long queue for taxis. So despite having what we thought was loads of time, we ended up rushing to make our flight. Luckily, we ended up seeing a limo driver who was touting for fares and pulled us out of the queue and into his MPV in the car park above. We headed off to the airport where we just made our check in. If we had stayed in the taxi queue, we wouldn’t have made it. There were no NCL staff around and despite seeing this chaos, NCL on the ship didn’t think to change tack and call passengers who needed to make flights as a priority. The whole cruise from start to finish was a disorganised mess. It felt like the managing senior staff on the NCL Jewel hadn’t operated on cruises before as pretty much every aspect was disorganised and dysfunctional. In that regard, I felt for the front line staff who had to put up with passengers complaints and sour moods when it wasn’t their fault. In my opinion, it seems to me that NCL are trying to have a presence in the Far East as it looks good when advertising how far and wide their ships sail. They achieve this by having one ship doing multiple itinerary’s in far off places BUT they aren’t operating in these various regions all season so do not know the peculiarities of each port and end up in distant berths and having other problems. NCL need to decide if they want to run these routes and if so, do it properly or maybe with a senior crew who are capable of adapting to changing and varying ports/conditions as opposed to ones who are perhaps used to going through the motions in ports they visit week in, week out. For us in the future, we will have to weigh up the likelihood of a positive experience on NCL on far out routes versus an alternative cruise line with more experience in the region. It might be a better option?? Read Less
Sail Date March 2019
We chose this cruise because of the dates and the itinerary. We started in Singapore which turned out to be the highlight of the trip. What an amazing city! The food options were wonderful and there was so much to see and do. Gardens ... Read More
We chose this cruise because of the dates and the itinerary. We started in Singapore which turned out to be the highlight of the trip. What an amazing city! The food options were wonderful and there was so much to see and do. Gardens by the Bay and the "Night safari" at the zoo are musts. We could have easily spent more than 3 days here. There were good things about the ship other than the very nice cabin. The ship was very clean and attractive. The crew with the exception of the captain and the shore excursion people were very nice and helpful.The dining options were outstanding and the dining staff were wonderful. I am a vegetarian and never lacked for options. The restaurants with no extra charge were delightful, particularly the Tsars Palace. It was so elegant and we felt special eating there. There was also a very good library with nice seating and a good variety of books. The entertainment had something for everyone with a few outstanding performances. Mary-Jess was wonderful and the circus was spectacular. On sea days we found very little to do other than watching the amazing watermelon carving chefs. The bad: the embarkation was a very long queue which lasted almost an hour. It was the longest we have ever gone through on a cruise ship. Getting off the ship however was the fastest we have ever encountered. The shore excursions with one exception were awful and overpriced. We had been to some of the destinations before so opted for Bangkok and Pattaya on your own. We were told that we would be given a map and ideas on what we could do. On the Thailand excursion we we told "welcome to the country of "ladyboys" Our options were to accompany the "guide" to get a suit made, get a massage or buy some jewelry. Luckily, someone else on the ship had done some research and we were able to do something. On the bus to Pattaya no suggestions were offered. On another excursion there was a bus to a market where we were dropped off at a supermarket with no idea of where the market was and no one to ask. The National Ream Park by Boat was very expensive $159/per person. We were supposed to see some wildlife, etc. The boat was a rickety fishing boat in poor condition. Pulling away from the dock was a sign of things to come. The "crew" started the motor and then seemed to forget that thy had started it. We came within inches of another boat. The driver ran up to the bow and threw an anchor overboard. We were in the middle of the river and never saw any wildlife on shore or even any birds flying over us. However this can happen. What we didn't expect was for the engine to die. O.K. they tried the other engine, That would not start so we sat there waiting for a passing boat to have pity on us. Eventually, another boat stopped and towed us. We were told we were going to see a school. We were not told that the walk was 1/2 mile on a cow pie littered narrow path. It was nice to see the school and visit a resident of the village. The bus was waiting for us but it broke down and there was another wait. The Ugly: One of the stops Ko Samui required a tender. As we left the ship, my husband noticed that the ship was stirring up sand although we were a mile offshore. We visited a local site, had a meal and went to the pier waiting to be picked up. There was already a long queue which just got longer until there were many hundreds of people in line. Suddenly, someone from Norwegian announced that we had to go to another pier. Everyone left with the result that the people in front were now in back. At the new site, hundreds more joined us and then it was announced that due to the low tide the tenders couldn't carry their full capacity. We waited at least 2 hours in the hot sun with no water and some people waited longer.. At one point someone in crew uniform asked us to form a single line. Luckily no one attacked her. We spent time trying to figure out what our compensation would be. $500 off the next cruise? free drinks? When we were all finally on board the captain made a very lame half-hearted apology. Our reward - an extra hour in the another port. Bad call. We arrived an hour late in Bangkok cutting short our activities there. We will not go with Norwegian again. Read Less
Sail Date March 2019
I’ve travelled a lot, but this was my first cruise. And it may well be my last. It was the worst vacation I have ever experienced. I chose this mode of travel as I am single and have a deadly allergy to all nuts and peanuts. After ... Read More
I’ve travelled a lot, but this was my first cruise. And it may well be my last. It was the worst vacation I have ever experienced. I chose this mode of travel as I am single and have a deadly allergy to all nuts and peanuts. After several emails, medical questionnaires and a phone conversation with Norwegian, I was advised that they could safely handle my special dietary needs. I was very excited, as I didn’t think I could ever visit these countries; countries rich in nut and peanut products. Well as it turned out, my allergy was just one of many issues I encountered while on the Norwegian Jewel for 2 weeks visiting Thailand, Cambodia and Vietnam. On a positive note, I found the ship and my cabin to be very clean and comfortable. There were plenty of staff everywhere, greeting and cleaning as they went. In fact the ratio of staff to customers was incredible at almost 3:1. However, the efficiency and productivity of the Jewel’s team was very low and their customer service was appalling. In fact, Guest Services’ attitude was…”if you don’t like it, there’s the door. Let us know when you are leaving on your way out”! That’s exactly what they told some friends I met, who had booked a room for 4 but only got beds for 3! My experience at Guest Services wasn’t any better. Even though I had a letter advising that on arrival the Executive Chef would meet with me to discuss my special dietary needs, they snarled at me with a look and tone of voice that was shocking. They told me the chefs were very busy and could not attend to any special needs. It took me hours to sort through that one, but as it turned out…I think they were right!! Eventually I was able to pre-order my meals so they could be prepared nut free, but I worried about everything I put in my mouth. I couldn’t trust them from one meal to the next, as it was clear they didn’t understand or didn’t care about cross contamination. Luckily I only had one minor incident. Besides the safety of the food for me, the overall dining experience was very poor. There was always a team of restaurant staff close by to remove your dirty glass or fork before you even put it down, but it took forever to have a request like ketchup, tea or a glass of wine fulfilled. The food started off very good, but deteriorated to very bad as the days went by. The last few days it was almost inedible. More people than not were returning their meals. It made for a very unpleasant dining experience. Customer service at the Excursions desk wasn’t any better. It didn’t matter that I’d pre-paid for one of their expensive excursions every day. They seemed to treat everybody in line terribly! The Manager was no better. At least I didn’t mind the 2-2.5 hr highway drives from the pier to the destinations (one way), as I got to see some of the countryside, but it wasn’t great travel time. In my opinion, leadership was sadly lacking on this ship. Management’s response to everything was “it’s not our fault” and as a result they took no responsibility for anything. In turn, they took little to no action in resolving anything. Communication between departments was totally absent and communication with customers wasn’t much better. Things often don’t work out in business the way we planned, but I think how you handle such incidents is critical and very telling. The team on this ship avoided and deflected issues coming at them. They simply didn’t seem to have the ability to problem solve on their feet. And that attitude and lack of training cascaded down throughout the entire organization. It was very evident on the pier at Ko Samui during our first excursion. People were passing out in the blazing sun for hours with no shade, water, proper line ups or communication, while we waited for tendering that went awry. A mob mentality almost took over as people struggled for basic survival and Sr. Officers stood by chatting and laughing amongst themselves. It was utter disorganization and disbelief for passengers, as many could be heard wondering out loud how this crew would handle a disaster at sea. It was no wonder people laughed out loud as the Captain addressed the ship’s passengers some 3-4 days later about that incident, saying that safety was his #1 priority. These are just a few examples from my trip with the Jewel. It was a stressful vacation. When I wasn’t sorting out my own issues, I was listening to others vent about their own terrible experiences on board and others who even called Head Office to no avail. I was happy to get off that boat. Read Less
Sail Date March 2019
NCL Jewel South East Asia March 2019 - 12 day cruise. We are a couple from Montreal, Canada and travelling with a 6-yr old who enjoys adventure and travel as much as we do. This is not our first cruise, but first time on an NCL cruise. ... Read More
NCL Jewel South East Asia March 2019 - 12 day cruise. We are a couple from Montreal, Canada and travelling with a 6-yr old who enjoys adventure and travel as much as we do. This is not our first cruise, but first time on an NCL cruise. TRAVEL AGENCY We booked this cruise through a travel agency thinking that there could be some benefits that we could not otherwise access. None that I can see, but $100 to open our files. Once I gave my credit card info, my stateroom was booked, at the very front of the ship ( yes - the bow, and steps further ahead you are in the ocean) without my knowledge. I have just read an interesting article going over one of the most exciting step in the cruise is finding and booking the stateroom. Well not for us, and could do nothing to change it, without paying extra. This is a 294m ship long, with the buffet restaurant at the other end of the ship, and most other activities in mid-ship. This became, by default, our daily walking exercise. The last 2 days of the cruise, the ship was going through rough seas and I can tell you that it was not pleasant to be at either end of the ship. We opted to prepay the ship service charge and going for the unlimited beverage package, to avoid the pressure of thinking twice before ordering drinks. This package does not include freshly pressed fruit juices, bottled water or alcoholic drinks over US$15. RESEARCH I must have spent 100's of hours planning, researching and documenting to plan for this NCL South East Asia cruise. Info that I extracted from internet is very fragmented, incomplete, and at times contradictory. Many coming from some arrogant contributors. SOME TIPS Things that we brought along 1. Travel Adaptors (Canada uses 110-120V, Far East 220-240V) Just make sure that your electronic devices are dual voltage. The Adaptor is just a device to make your electronics fit in the holes. Adaptors are not power converters. 2. Battery Chargers (must be with your carry on, NOT allowed in checked-in Luggage) 3. Spare unlocked smart phone (used as hotspot for other devices and laptops to connect to ) 4. Photocopy Passport ( 40cs colour copy at Office Depot). NCL keeps all Passports and return them on the day prior to final destination. You will need a copy of your passport if you buy a SIM card. If crumpled, difficult for the SIM card cashier to scan to complete your purchase). If offshore and requested by local authorities, you need to show your room card key and a govt picture ID. This is where the copy passport also comes in handy. 5. Deet Insect Repellent. We got bitten just once (luckily!) close to the docks at dusk. 6. Roll of toilet paper (off shore excursions). 7. Singapore $300 in cash (CAD306) for 2 days. 8. Thai Bhat 8,000 in cash (CAD365) for 2 days 9. Hong Kong $4,000 in cash (CAD706) for 4 days. We did self-guided tours for Singapore, Thailand and Hong Kong. You can certainly use less cash and more credit. We used credit cards for hotels/lodgings and higher value purchases in reliable establishments. Canadians do not need visa for these 3 countries above. For Cambodia and Vietnam, while self-guided tours are possible, if you stay close to the Port, we opted to book local tour guides to play it safe. PRE-PLANNING We online ordered a SIM card (Smart Comfort - SIM Card Asia) from SIM OPTIONS for US$39.90 + 9.90 = US$49.80 (CAD$68.45) delivered to our Hotel in Singapore. This gives us 12GB internet, 3G+ connection, valid for 30 days from first use, plug and play and valid for Singapore, Vietnam and Hongkong. The card will barely work where the ship docks, with fluctuating on-off signals. On land, and just simple emails, you would be ok. I am used to 135Mbps download speed at home, and that SIM card speed is nowhere comparable, but nevertheless acceptable and useful when on shore. If you find the speed too slow, relatively easy to buy sim in all 3 countries above. Singapore sells the 3-day sim at 7-11 convenience store (they all speak English) for S$13. I bought a sim in Phu My, Vietnam at a phone store, 10 mins taxi ride from the cruise port, for 140,000 VD (CAD$8). I wanted their fastest data SIM card for minimum of 3 days. Could not get myself understood, even with the help of Google Translate on my phone. My taxi driver with his very limited English, rescued me. They did not accept payment in US$. Once again, driver came to the rescue and lent me local money. HEADING TOWARDS CRUISE From our hotel in Singapore, we took a taxi to the Marina Cruise Centre. If you let Hotel concierge book the taxi for you, they do not tell you that there is a S$2 fee to your cab fares. Lots of taxis coming in to drop passengers off, all the time, that we took instead. We arrived at the Cruise Centre just after 2 pm, with a huge line up, with a good number of NCL staff to welcome and guide us. We left our tagged luggages at the entrance, and got them later just outside our stateroom. We got in the queue while filling up our profile forms and authorization for NCL to charge for Cambodia and Vietnam visa. (No Thailand visa required for Canadians). When we completed our forms, well over 200 people had joined the queue after us. US$89 per person for visa to go ashore in Sihanoukville, Cambodia is crazily expensive, given that this is only a one day (actually only 6-7 hours since ship leaves at 5pm) offshore excursion and total ripoff by NCL US$69 per person for visa to go ashore in Vietnamese ports is equally brutal in price. For a family of 3, the cost of these 2 visa would be a hefty US$474 (CAD640) We will now include this visa factor when evaluating costs for future cruises. Internet research to procure a visa for these 2 countries revealed it is easier said than done, as there are misleading, contradicting and incomplete information in any cruise forums/Trip advisor, and even "official" site. NCL takes advantage of this visa situation to make some good easy money from us all. Some reliable post claims that Celebrity cruise charges a single digit visa fee per person. Besides the very long wait in the queue, actual check-in was painless and our pictures were taken that would be used when embarking and disembarking the ship. We were told that NCL would use these same pictures taken for visa purposes. We downloaded the NCL app to view features of the ship and facilities offered. The app is only focused on advertising for their paid restaurants and offshore excursions. The rest is totally useless. No other pertinent information that’s worth hanging on to the app. 2 hours later, we finally went onboard. Our stateroom was ready when we got on board, reasonably clean and fully equipped. 2 single beds - Let housekeeping join them together to make a queen size bed, or the beds will somehow separate by next morning! Child wall overhead foldable bed 30” Flat TV Shower stall, toilet & sink. Shower gel and shampoo dispenser Soap bar, body lotion. Bath towels and beach towels Tissue paper Toilet paper (Dollar store quality) Safe (did not work), hair dryer, hangers, ice bucket. 2 bottled water labelled $5.50 each Mini fridge Room thermostat. Shelves to store stuffs. Two pouffes Two night tables with lamps. Three outlets on each of the 2 mini workspace: For laptop, double usb and a 3-prong. We used our travel adapter on the 3-prong outlets for charging other dual voltage devices. As we moved the night table around to maximize space, we found a pair of sunglasses behind, which we handed to our housekeeper. This therefore tells us that the room is not necessarily spick and span, as one would have liked it to be. Housekeeping is done daily. Twice daily actually. At about 5pm there was a mandatory drill regarding safety protocol where everyone has to attend (staff updating attendance register to ensure everyone attended) for about 30 mins. Ordering drinks at the bar was painless as our adult card keys were marked with the prepaid beverage code. We only needed to show 1 card to order for our 2 drinks. Long line up on the very first day. ONBOARD INTERNET NCL has a number of options, all crazily expensive. - Unlimited WIFI US$25.50 per day online purchase prior to cruise (Otherwise US$29.99) No VPN, no streaming. - Unlimited WIFI with VPN and streaming US$29.50 per day online purchase prior to cruise (Otherwise US$34.99) - 250 Anytime minutes for US$105 online purchase prior to cruise (Otherwise US$125). No VPN and no streaming. Need to log out when done, to stop the minutes counter. Note that for the unlimited options above, you will have to pay for the entire duration of the cruise, as there is no pro-rata charge. You therefore cannot purchase for a few days only, as I originally thought I could do. It's all or nothing unlimited package. After the 4th day of the cruise, the unlimited options are no longer available. Signals strength is best in common areas, but works to a lesser degree in the stateroom. Our first day on the ship was very promising and eager to start our adventure ... On the second day, a sea day, at 6am we were surprised that the Garden Cafe, and other restaurants were not open. Later in the same morning, we went to the restaurant reservation and politely enquired about opening hours of restaurants, to plan our offshore excursions. Arlene, on the customer service, raised her ducky squeeky voice to reply with such an attitude that took us all by surprise. For sure one of the worst staff we have ever encountered on any cruise ship. Ever. She sometimes worked at Chin Chin restaurant that my 6-yr old avoided like the pest. Seriously! We then realized that many of the staff, in general, on board the NCL Jewel are either ill-mannered or totally did not give a . Very cold treatment at the Tsar restaurant before we got seated. On the eve of the last day, on Friday Mar 15, at 7.54pm, I ordered a Scotch at the Atrium and the barman stated that he will give me a premium Scotch. I responded, that as long as I do not get billed, since I have a prepaid package. He stated that he will key in a lower grade Scotch. Another barman called vmal murmured, loud enough for me to hear: "Why such a fuss? This is the last night of the cruise" and turned his back on me without me having a chance to respond. I am flabbergasted with these kind of remarks. They sometimes forget that we are the customer. CRUISE REVIEW 1. The itinerary to South East Asia is splendid. 2. The ship itself has been renovated recently and feels like new. 3. Our stateroom was small but descent and contains everything one would require. 4. Staff attitude is perhaps one of the triggering point in liking or not liking a cruise line. While there are many lovely and polite staff on board, there is an equal if not more unpleasant staff on the NCL Jewel. Too many. 5. Process for check-in takes way too long. 6. The charge for visa is grossly exaggerated. 7. There is limited upfront information to a lot of things. The actual location where the ship docks at each port seems to be kept in secrecy. I arranged for a driver to pick us up in Phu My, Vietnam (as indicated on all documents we have) and have a nasty surprise that we docked at Cai Mep and had difficulty to contact the driver for this new location. In Sihanoukville, Cambodia we walked from the docks to the gate to meet our guide. In fact, there is a free shuttle to the gate but it was not advertised. What was advertised was $15 shuttle from docks to the City. 8. Going ashore using tender (In Ko Samui, Thailand) is a nightmare. Chaotic and totally disorganized. 9. Everyday struggle at the Garden Cafe Buffet to find a table, as the restaurant is too small to cater for the number of passengers. 10. Only a couple of good night entertainment show, and the rest is mediocre. Overall, the worst cruise line experience we have had. Read Less
Sail Date March 2019
Had a wonderful cruise with many good memories. Thanks NCL !!! Our room was perfect for our needs. Clean and organized and the beds were very comfortable. Excursions were very well organized and evening ship activities were great. Had ... Read More
Had a wonderful cruise with many good memories. Thanks NCL !!! Our room was perfect for our needs. Clean and organized and the beds were very comfortable. Excursions were very well organized and evening ship activities were great. Had lots of fun ! Loved the Karaoke and made many new friends. Evening entertainment in the Stardust Theatre was a nice way to start the evenings and dancing to the great bands on board was a perfect way to end our evenings. Enjoyed relaxing with a cocktail in the many lounges. Loved the fact that no formal dress code was required. Lots of restaurants to choose from with delicious food. The buffet had a huge variety of food to choose from. Loved the washy washy staff. Took advantage of the spa. Nice treat ! Bar waiters were great. Days at sea were warm and relaxing. Just what we needed. Thoroughly enjoyed our vacation. Would definitely recommend NCL to others. Read Less
Sail Date March 2019
This was a couples cruise to Asia covering Singapore (2 nights Pre-cruise) Thailand, Cambodia, Vietnam & Hong Kong (2 nights post cruise) as part of celebrating my retirement Positives include quality of the ship (Refurbished in ... Read More
This was a couples cruise to Asia covering Singapore (2 nights Pre-cruise) Thailand, Cambodia, Vietnam & Hong Kong (2 nights post cruise) as part of celebrating my retirement Positives include quality of the ship (Refurbished in 2018), quality of the food & choice of restaurants and shows performed by the ship’s cast were of a very high standard Negatives & where NCL really need to up their game are 1. Lack of organisational skills especially on-shore excursions. We booked 2 thru NCL & both times there was considerable delays in getting bus numbers allocated & getting all guests ashore. Worse was on Koh Samui where tenders were required & NCL only used 5 to transport around 2000 people over a journey that too 20 minutes each way. No surprise that we were 3 hours delayed on leaving port that night!! One other complaint about staff were those involved in teh excursions team. It is normal that they will have local knowledge & experience of the various local ports as well as fact sheets that help guests doing their ‘own thing’. NCL staff had neither & could only provide detail on the shore excursions that they offered 2. Costs - altho NCL came in around the same package cost as other cruise lines the fact they offered extras in the form of on-board credit & internet access anything that had to be paid for on the ship was way more expensive than experienced with other cruise lines. Average cost per excursion was €99 some of which we could have done ourselves at a fraction of the cost. We were also forced to purchase a Visa for Cambodia even if we were NOT going on-shore & staying on the ship. I enquired Pre-cruise & the embassy could provide this @ €35 per person it didn’t state that we would need a visa if we were not disembarking however, NCL billed us €99 per person. Considerable admin fee in my opinion 3 altho the ship’s cast provided excellent shows the acts brought on-board were less than impressive. In fact out of the 5 acts only one, Mary Jess, provided the standard of performance experienced on other ship’s 4. The locations visited were part of the reason we booked the cruise however, was surprised that the ship docked in what can only be described as container yards or working shipyards with the majority miles from the locations that we wanted to visit. For example, in Da Nang it was a 30 minute shuttle bus transfer (@$15pp) to the town/beach & that was the best/closest. Worse was Bangkok (2.5hr drive) & Hanoi (3hr drive) Read Less
Sail Date March 2019
We've sailed with NCL a number of times, and this one was rough around the edges, as if the crew had never done it before. Only four tenders running from the ship, causing huge backups in departure A total nightmare on the ... Read More
We've sailed with NCL a number of times, and this one was rough around the edges, as if the crew had never done it before. Only four tenders running from the ship, causing huge backups in departure A total nightmare on the return dock, where they moved the line from one dock to another and all hell broke loose Only two people handing out departure cards for 1000 people. You can imagine how long that took. Service in specialty dining and regular dining was spotty...at least four occasions in which we had to ask for something (bread, butter, water) four times Running out of things mid cruise (yes, a Caesar salad needs anchovies) Service folks in Garden Cafe never gave passengers right of way...plowing past guests I think NCL is better than this. On the positive side, cabin steward was excellent and the variety of offerings in Garden Cafe was nice. All in all, it felt like this was a practice run for the crew. Read Less
Sail Date March 2019
We've been on a few cruises but consider ourselves newbies. We book a SE asia cruise on Norwegian Jewel. I don't know if my comments are strictly about Norwegian but about cruising in general. Our primary concern is the lack ... Read More
We've been on a few cruises but consider ourselves newbies. We book a SE asia cruise on Norwegian Jewel. I don't know if my comments are strictly about Norwegian but about cruising in general. Our primary concern is the lack of complete information upfront. Costs exceeded our expecttions. When we booked our cruise I looked at the price and decided it was within our budget. We saw some promotions being offered and liked them. However as we got deeper into the purchase we discovered a number of surprises: 1. onboard credit was advertised as $1,000 but found it depended on the price of the cabin. 2. the $500 credit only applied if we had a mastercard. I had to find a relative to supply. 3. beverage package was "free" but added a charge for "gratuities". The gratuity charge would pay for a month of drinks in most bars. 4. bought an independent tour and was unable to use it because the tender time was over 20 minutes and priority was given to "frequent flyiers" and tours purchased from the cruise line. 5. paid for medical support but was still charged $480 for a visit when my wife got sick. 6. $29 per day for room charges (2 people) should have been included in the purchase price or made optional. 7. visas were required for Vietnam and Cambodia but there web site indicated that the cruise ship was taking care of it. Almost $400 was added to our charges. 8. no easy to find email address to send questions into the cruise line. instead we had to wait 30-45 minutes to talk to a live person. since we booked through expedia instead of the cruise line directly. we got transferred to a different person each time. 9. disclosures about how long it would take to get to cities should be listed on web site. it was 2 hours to Bangkok, 2.5 hours to Saigon and over 3 hours to get to Hamoi. If we forget all the "surprise" charges for inexperienced cruisers the trip was enjoyable. and the low tide which prevented the tenders from returning to the ship as planned probably wasn't the fault of the cruise ship (unless they checked with the tide timetable).. Read Less
Sail Date March 2019
We were glad to find the ship had been refitted during it's 8 day lay-over in Singapore, before the relocation cruise to Sydney. However engine problems meant we were given a revised itinerary for the cruise on boarding. Many people ... Read More
We were glad to find the ship had been refitted during it's 8 day lay-over in Singapore, before the relocation cruise to Sydney. However engine problems meant we were given a revised itinerary for the cruise on boarding. Many people were unhappy as they had made prior arrangements for some scheduled ports of call. The ship could only manage half speed. $200 USD per person was credited to ship board accounts as compensation. However by the time we reached Darwin new parts were delivered to the ship and the remainder of the schedule could revert to the original. The rooms, while refurbished to a good standard, are still very small. We were on deck 9 with balcony. In the toilet (smallest ever - when sitting on the toilet you could rest your forehead on the facing wall - beware if you are a larger travelers!) Room steward was excellent and was very helpful. Food was overall disappointing and lacked variety. The Tsar's Palace dining room was nicely refurbished, but staff were overall quite indifferent at times, and didn't interact, as on other cruise lines. We dined at The Azura Restaurant the first evening, but found the staff inattentive and the food was cold - yes we complained! Le Bistro was our 'best of the bunch' with a good selection and attentive staff. We are early diners so benefited from having the venue mainly to ourselves. The 'Chinese' restaurant on board was disappointing, a very limited menu (you could pay extra for two alternative dishes) and again service was average. The Irish themed restaurant was lacking in real Irish themed food, and was really just a cafe. Shore excursions were reasonable, although on Bali it was quite shocking to see the poverty in the areas we were driven through. The ship has limited shopping options but service was good. The entertainment was a highlight , very high standard and good variety. Another highlight was the 'The Spinnaker' lounge which was a nicely refurbished lounge at the top of the ship, with glass all around, a bar, and events and entertainment throughout the day and evening. A nice area to 'chill out' during the day with a book. The on board TV and video system has been upgraded and vision quality is good (best 'bow camera' we have seen) though there is no 'programme guide and many 'genre' are misnamed - some of the most violent movies were on the 'family movies channel'. Also there is no system to check your account in your room on this system, you have to go to Guest Relations and request a printed copy. Major disappointment was the shore excursions to shore at Airlie Beach were via 'ships tender' and also contractor's catamarans, we went on a 'cat' and returned on a ship's tender. The return crossing was 30 minutes in rough seas (10 minutes outward on the'Cat') the rough seas resulted in sea water coming into the boat at times , very frightened passengers and 2 people in our tender suffering minor injuries. It was very scary with waves crashing over the boat. On returning to the ship, I went to 'Guest Services' and said that having had some experience in Work Health and Safety, I would recommend not using the tenders for the remainder of the day, instead using the 'Catamaran's', in the interest of passenger safety. The Guest Services staff member seemed uninterested and said if there was a problem it was up to the 'Pilot' to report it! I said I had passed the message to them and that I could do no more. One other matter worth mentioning, was an excellent presentation by the staff responsible for future cruise bookings, on the things guests should be aware of, and wary of, when booking cruises. The jargon and pitfalls were explained and some of the background on how and why cruise lines offer upgrades and specials. Also there relationship with agents. We found this quite refreshing and very helpful. It would be good if other 'lines' were as open on these issues. A 'Q and A' session at the end was unhurried and everyone was able to ask there individual questions, long after the session was supposed to conclude. Read Less
Sail Date November 2018
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with ... Read More
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with différents shows but some with same performers. Service are excellent with smiles in their face and minds. Embarkation and disembarkation were smooth as supposed to be. Singapore is very model and clean with many excellent facilities, Bali is beautiful but to many traffic. Love Darwin with manageable small town and large botanical garden. Brisbane is modelly beautiful with rich historical town. My wife love all activities and joined many of them. For the ports and shores are mostly excellent (that’s why I choose this itineraries!) only some required tending in the rough sea but that understandable. Some port is kind of miss and hit but we just site relax on the ship with nice jacuzzi and swimming pool. I love to go again with Norwegian Cruise in the future with different itineraries since the world has so many wonderful places to visit. Read Less
Sail Date November 2018
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. ... Read More
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. When you complained about things they just say thanks for your feedback. We got off after 9 nights, this was a 19 night cruise. Never had such rude staff, bland boring food. No one was happy on board. The woman at Azure dining room didnt even greet you at night, just looked at you. Buffet staff didnt help cleaning tables etc. Didn't have range of beer, and what they did have was flat. If you complained to pool deck bar staff, they just ignored you and walked away then charged you for drinks you didn't even have, another argument with concierge staff. Don 't know how they can take your money, then change itinery to below what you had booked for. Seats in theatre were so low down, shows were ok. Started repeating acts. I would never recommend to anyone, we have been on several cruises with other lines and they were all great. So many unhappy people on board, glad we disembarked half way through wasn't going to stay another night on the cruise from hell. Read Less
Sail Date November 2018
I selected the NCL Jewel for the itinerary. Unfortunately, it changed several times due to "mechanical" problems. This caused great inconvenience and made it impossible to utilize private 3rd party shore excursions. Furthermore, ... Read More
I selected the NCL Jewel for the itinerary. Unfortunately, it changed several times due to "mechanical" problems. This caused great inconvenience and made it impossible to utilize private 3rd party shore excursions. Furthermore, NCL cancelled the Great Barrier Reef (GBR) shore excursion that the boat was running the night before the tour and provided no alternative options. Thus, the main point of the cruise (to see the GBR) was unfortunately not available and of course was very disappointing. Finally, on a NCL tender in Australia it hit a 3rd party catamaran boat when trying to reach shore. The accident knocked out the tender's engine and was a scary experience. The NCL staff was variable with some doing a great job while others did not have a positive attitude and argued with some European guests. Overall, I have taken about 20 cruises and will probably stick to Royal Caribbean and Princess et al. in the future and will probably not sail with NCL again. The balcony cabin was the usual size and was fine. The dining was about the average for a Carnival cruise in the Caribbean but below the standard of Royal Caribbean or Princess et al. The entertainment was a little better than average usually but again variable on this NCL Jewel cruise. Read Less
Sail Date November 2018
Cruise special was offered in the Sunday paper offering flights from Sydney to Singapore, over night accommodation and cruise. Norwegian cruise line also offered a choice of drinks package, fine dining, wifi or fine dining for free. ... Read More
Cruise special was offered in the Sunday paper offering flights from Sydney to Singapore, over night accommodation and cruise. Norwegian cruise line also offered a choice of drinks package, fine dining, wifi or fine dining for free. Cruises that are value for money are important for us as we are retired. The Norwegian Jewel was scheduled to be fully refurbished in Singapore the two weeks prior to our sailing date. This included stripping out all areas of the ship. From some of the photos that staff showed us this was a huge task but this resulted in all the bars, dining and all public area were completely new including furniture. Some work was done in cabins but as we have not travelled on this ship before we did not know the extent of the work. One addition we did like was the addition of USB ports in each cabin. The other area of the cabin we liked was the full size shower cubicle. As Australians we had been to most ports on this cruise but Komodo Island was a very interesting port. We would be happy to travel on this ship again. Read Less
Sail Date November 2018
Itinerary was Singapore, Indonesia, Australia, New Zealand.(32 days) This was a cruise of a life time. We saved for a long time to do this cruise. We have sailed with NCL before and believe this was the most relaxing cruise. We started ... Read More
Itinerary was Singapore, Indonesia, Australia, New Zealand.(32 days) This was a cruise of a life time. We saved for a long time to do this cruise. We have sailed with NCL before and believe this was the most relaxing cruise. We started in Singapore ( a beautiful city), that we could have toured for a couple more days. Arriaval at the docks and embarkment went great, almost seamless with no delays from delivery straight to the ship and our stateroom. Our state room man was excellent, the ship just returned from dry dock with new carpet and several other upgrades. Went to 3 special dining with excellent food and service. The Garden Cafe had a very good selection of food, with good flavor. Did 20 excursions and enjoyed each one for different reasons. The entertainment was very professional and very good. We would do this trip again in a heart beat. The one thing that I am sorry that we where not aware of until too late, that the ship was to continue on to Tasmania, which we would most definitly would have added Read Less
Sail Date November 2018
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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