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29 Singapore Princess Majestic Princess Cruise Reviews

We have traveled with Celebrity, Cunard, P & O and Princess and till now Princess was our clear favorite, but our experience over the past 3 weeks has left that favoritism in tatters! There were many negatives on this ship but I ... Read More
We have traveled with Celebrity, Cunard, P & O and Princess and till now Princess was our clear favorite, but our experience over the past 3 weeks has left that favoritism in tatters! There were many negatives on this ship but I will start with some positives. The staff were all very helpful, polite and generally good at their jobs. The ship itself was extraordinarily stable with almost NO rocking and rolling over the entire 22 days even though we traveled from Asia to Australia. Their system of taking the passports from the passengers to ease the immigration processing worked in most cases and the tendering service on the one occasion it was used was extremely smooth. Sadly, the negatives affected our cruise more than the positives, with one having a major effect on us throughout most of the trip. I will work through them in a logical order. Some are not fixable but it is probably best if you are aware of them rather than being surprised later. For this particular cruise the boarding in Shanghai was a nightmare. I am told that Princess were not responsible for the debacle in Shanghai and had indeed tried to be in control and failed. All I can suggest is that in future they avoid Shanghai altogether. It ensured most of the passengers boarded the ship in less than a positive frame of mind and could well have been part of the reason so many people were negative about the ship . For our part, the cruise was spoilt by our inability to have the balcony door open at night, but more of that shortly. On the first evening we went to dinner in the any time dining restaurant, Symphony, at 6.30 only to be handed a buzzer and told to go away and wait till it buzzed!! I assumed they had made an error as there were plenty of empty tables in the restaurant and told them I had any time dining, but they said they realised that and to take the buzzer and wait. 40 minutes later it went off and despite a preference for a table for two, we were forced to share a larger table of six if we didnt want a further delay! In all the cruises with all the different shipping lines we have sailed with that was the first time that had ever happened. Any time dining in the past referred to any time WE wanted to eat not any time the staff could fit us in! As a consequence to eating so late, I had severe indigestion that evening and in order to avoid that problem again we went to dinner at 5.45pm each night to ensure we got mostly the same table and didnt have to wait to be placed on a table. However it completely nullified the point of any time dining which is one of the main criteria we look for on a cruise. The other main essential for us is a cabin with a balcony so we can sleep with the door open at night. The reason we do this is because we enjoy fresh air and it usually avoids the problems associated with breathing recycled air conditioned air and the coughs and colds that often causes. On this cruise, despite paying so much extra for a balcony (and indeed a mini suite) we were unable to sleep with the balcony door open for all but the final few nights. The reason for that was a loud ''howling'' sound that erupted spasmodically from the wall next to the door when it was opened. Sometimes it was a high pitched whistle and other times it sounded like the night of the living dead! On the morning of the second day, we asked the cabin steward to listen to the sound and see if it could be fixed. He appeared horrified and baffled by the noise and told us he would get someone to look into it. Nothing happened so we assumed it was something structural which could not be fixed at sea and started sleeping with the door closed. Whilst it had an impact on the cruise from our point of view, we understand that sometimes there are events that are outside peoples control. However, on the 18th day an engineer came to the cabin to check our fridge and while he was there I asked if he knew what was causing the wailing sound when the door was opened. He listened to it and recorded it on his phone after tracing it to the panel of the bulkhead beside the door and told me to call reception and request a carpenter. I did this as he waited, but all that achieved was the cabin steward arrived asking if I had called for him. I explained I had asked the engineer about the noise we had told him about 2 weeks earlier and he called down to someone and spoke to them in a foreign language and left after telling me a carpenter was on his way. After a while we left the cabin as well. 8 hours later I called down to reception to ask if the carpenter had been as the noise was still there and they said he had been and not heard the noise when he opened the door and left! I had explained it wasnt constant but irregular and often. After dinner there was a message to call reception if the noise started - which it did almost immediately. They said the carpenter would be there, but it took about 2 hours for him to arrive! Around 10.15 that night the carpenter came. The noise was very much on and off and not as serious as before but he did at least hear it and started banging a hammer on a screw driver. A manager arrived part way through and then when the noise stopped they both left and the carpenter said he would check back in the morning to see if the noise was gone. In the morning we advised him it was substantially reduced but still there a little and he then filled several gaps with silicone and from then on it was perfect. However it was annoying to discover we had paid for a mini suite for the balcony and not been able to use it for all but the final 3 nights despite pointing out the problem on the first full day! We may as well have paid for an ocean view for all the good of it. THAT issue obviously had a major impact on our cruise and its enjoyment. But it was not the only one. On the Majestic there is no promenade deck as such. On EVERY cruise ship we have traveled on in the past we could walk around the entire deck with a nice view and fresh air as we go. This was not possible on the Majestic and I believe that is a major design flaw. We took a Princess shore tour in Singapore and have to say we were shocked by the poor condition of the coach we traveled in. It was quite old and the air con was VERY limited. Worse still when the engine idled it was impossible to hear the guide speaking and the smell of petrol became quite over powering at the back of the bus where we were seated.Having said that, we could see the other coaches were all quite new, so it is possible we were unlucky. However the tour ended at some markets in China Town. They were about the least inspiring markets I have ever seen and having driven past all the fabulous stores on Orchard Street, a stop THERE would have been far better than ending up in a smelly third rate market! Due to the passenger numbers on the ship, there is another problem - not enough places for passengers to sit and read quietly. Most of the common areas are so full, there isnt a seat to sit on at times and far too much noise when there is. The lounge in front of the Hollywood Club was either full up (which it was all day) or the odd person would come and play the musical instruments around the place (BADLY) to interrupt any attempts to have a quiet moment in the evening. I am sure that sounds picky, but a lot of passengers look for that little place to sit and have some peace on board. On Majestic it really doesnt exist. For Trivia, there were more people than seats which resulted in my missing out a few times and I assume others missing out when I didnt! The room just wasnt big enough for the passenger numbers. The little nook and cranny problem was exacerbated by some of the few areas available being closed off now and again so a British film crew could film a fake wedding or give a (fake) impression of quiet areas on board as they made their free advert for Princess which will be shown on English TV shortly.! Finally I should mention the entertainment, which was disappointing. In over 3 weeks there were only 3 major stage shows on board - UNHEARD of on any other cruise where they are usually every second or third night. Whilst the value of the other entertainers is very much subjective and affected by personal opinion, the stage shows by the singers and dancers are what most of the passengers look forward to and less than one a week is pathetic! As for the other entertainers, some were good and some were iffy at best. I wont criticise individuals because as I said it is all a matter of personal opinion but for me, I have certainly seen better on every other cruise in the past. These are not all the problems or all the things that adversely affected the cruise for us, but I am sure if these had not been applicable the rest of the problems with have dimmed into insignificance. We may reconsider, Princess in the future, but at this moment we are very disappointed with them. Read Less
Sail Date September 2018
Chose this cruise for Asian itinerary Always liked Princess and am in elite class Embarkation was a nightmare in Shanghai and the queues were a portent for much of the trip,dining rooms,buffet,coffee places etc Huge casinos and tiny ... Read More
Chose this cruise for Asian itinerary Always liked Princess and am in elite class Embarkation was a nightmare in Shanghai and the queues were a portent for much of the trip,dining rooms,buffet,coffee places etc Huge casinos and tiny library Not enough sun beds when it got really warm Staff as usual doing their best but overall the worst cruis l l have been on The enrichment talks were moderately interesting but were about the Australian outback We were travelling in Asia There were movies under the Stars but would you go on deck when it was really cold, There was a special cocktail time for elite members 4 till 6!! We ate dinner after 8 to try and minimise queuing so this was no use to us I could go on and on but no doubt Princess will ignore This ship is designed l think for the Chinese Market not for westerners who are used to a m higher standard Read Less
Sail Date March 2018
I've sailed with Princess 19 times now and this was probably the worse. Started off with a very, very poor embarkation process in Singapore, though much of it I blame on immigration I do think that Princess could work better with ... Read More
I've sailed with Princess 19 times now and this was probably the worse. Started off with a very, very poor embarkation process in Singapore, though much of it I blame on immigration I do think that Princess could work better with them to move people through the hot, hot terminal. Nice TVs, 48 or 55 hung on the wall, so this was a plus, however I bring lots of movies with me and an HDMI cable. While the TV had these outlets they were unreachable and the remote would not allow you to change inputs, nor would the TV, so no movies to watch from my Laptop. Fox news is a plus! usually these cruise ships have only BBC and CNN but this one had Fox which is a real plus for me. Staterooms typical size. We were bringing our granddaughter but she cancelled at the last minute which was a godsend for us! Had she been on the little pull out couch it would have been very, very hard moving around the room. Vines, no Sushi, very disappointing! We had the late seating. I do this because I like to go to the show first, then have dinner, then bed. Well let's fool me, most shows started at 7:45pm on this ship, so we only got to see one or two, which was also disappointing. Hollywood Conservatory is an enclosed pool area and quiet area, however they keep the place freezing cold. I don't know how people can sit around the pool in there when it's so cold. Perhaps that's why it was never really crowded. I was looking for some R&R time in this retreat but didn't bother. One day I went to the future cruise office. Waited 15 minutes to be talked to. Unfortunately the clock had just struck 1pm when they close and the lady totally blew me off, told me I had to come back later. Not a good way to handle customer service. Wait staff was great as they generally are on Princess. The customer service desk was horrible. You could never get a straight answer out of them! By the last day I had had enough so my wife and I went to complain to the manager. We got one of the assistants and prior to him coming out of the office we had asked what time we would be getting our passports back, the girl told us by 7am the next day (departure day). While we were waiting another person asked the guy next to us and he said after 6pm tonight. Just another example of not getting a straight answer. When we told the assistant manager of all the issues we had with his service desk and what had just happened, he politely said "thank you" and walked away. Sorry, that is not good customer service. Read Less
Sail Date March 2018
We chose this cruise package because of the destinations. We have been on quite a few different cruise lines but hadn't been on a Princess before. We embarked the cruise in Singapore and the queues were massive and slow moving. We ... Read More
We chose this cruise package because of the destinations. We have been on quite a few different cruise lines but hadn't been on a Princess before. We embarked the cruise in Singapore and the queues were massive and slow moving. We arrived at the terminal at 12.30 and did not get to our cabin until gone 4pm. The fact that there were two cruise ships embarking didn't help I'm sure. A bit of poor planning perhaps? The ship is about a year old but I found one or two issues that pointed to poor build quality of some of the internal structure. For example some hand rails in the public areas were loose and out balcony sliding door was extremely stiff and creaked and groaned all night. The seating in the bars was very limited and filled up very quickly. There is a POLICY that forbids the reserving of sun beds on the pool deck but this was not policed at all. At any one time up to half the beds were reserved with towles, books etc but otherwise empty. We even noted some people reserving two beds each, one in the sun and one in the shade. The entertainment was only so-so. There were a couple of excellent comedians but not much else to excite. Food was good to very good and the choice was wide and interesting. The cabins were a little smaller that we have previously experienced but adequate and the bed was comfortable. As I said we chose this cruise for the itinerary and here we were not disappointed. In future we may use Princess but again only for the itinerary not for the ship. Read Less
Sail Date March 2018
We`ve previously done small ships. Our last cruise was a Clipper ship with a very small number of passengers, so this was a new experience for us. Loved it. Great value for money. We chose it for the itinerary which was amazing. We were ... Read More
We`ve previously done small ships. Our last cruise was a Clipper ship with a very small number of passengers, so this was a new experience for us. Loved it. Great value for money. We chose it for the itinerary which was amazing. We were up early and went to bed late every day.....we didn`t want to miss a thing. OK the embarkation at Singapore was slow but the queue kept moving and once on board our cases were waiting and we were unpacked and in the bar by 5pm Loved our room, loads of storage and huge comfortable bed. Efficient shower and facilities. Balcony was big enough for 2, although we didn`t use it much, but view from picture window was fantastic. Market place buffet food was good but locations of items was muddled. Not always easy to find what you wanted. Waiter service dining room food was very good, with varied choices, both for breakfast and in the evening. We had free dining as we were happy to eat after 8pm. The Italian restaurant was very good, and we had lunch here several times. Coffee, cake, sandwiches and pies were always available from the excellent Atrium Bistro. Always got a seat in the theatre. Artists were varied and entertaining with some production shows. Talks didn`t tempt us but we found the Destination Presentations by Hutch really helpful and interesting. Dance area in the centre of the Atrium was small but people seemed to manage. Very, very impressed with excellent level of service throughout the ship in every department. It really seemed a happy ship. We bought the full drinks package and probably broke even. It was just so nice and relaxed to try new drinks, and great fun trying the extensive range of cocktails during our days at sea. It was a nuisance looking for sun beds without a towel or a book on them. Some remained like this for hours. Needs to be policed more. Love, love loved the cinema under the stars with pop corn and as the evening cooled we were given blankets. As we traveled north and the weather was colder there were other options to watch films including the TV in our room. Photographers took your photo at every opportunity(though we dodged most of these)and it was easy to view at them on their computer screen. We booked the studio and had a private sitting. Thrilled with just one perfect photo of the two of us. Appreciated our homework(all the visa and immigration paperwork on the bed most evenings) Some ports we did our own thing, but in Sth Korea and Japan we booked the full day tour with English guide. These tours were brilliant. Please note :-Some ports are a long way from the desirable destination. Varied reports on which was cheapest/ easiest....... either booking your own taxi or paying for the ship transfer. We disembarked early in Shanghai and booked our own taxi but beware you need to write down your destination in Chinese! The ship does not have currency exchange and the currency exchange at the port always had a massive queue. No time if you are booked on a tour. Bring the local currency with you. China does NOT accept Visa and we wasted 2 hours of our precious time looking for an ATM that would accept our card. Favorite thing:-level of service, lovely people we met and the surprise birthday card and balloons. Favorite destination - surprisingly Sth Korea Least impressed - out of order public toilets on board. Bonus - All our visa, immigration forms and other paper work was so easy thanks to you. Read Less
Sail Date March 2018
Wanted to experience the new ship. I know it did state it was built for the Chinese market but didn’t expect it to that extent. Only very high end boutiques. No daily sales around the atrium like the other ships. No photo gallery- ... Read More
Wanted to experience the new ship. I know it did state it was built for the Chinese market but didn’t expect it to that extent. Only very high end boutiques. No daily sales around the atrium like the other ships. No photo gallery- one had to flip through thick booklets of negatives! Laundry rooms were only at one end of the ship! Long long walk if you were at the other end. Food menu was very repetitive- disappointed there was no local cuisine when we were in each port. Onboard production shows were great. Lots of guest entertainers as well. Many passengers were complaining of the high costs of the alcoholic drinks. In some ports there were shuttles into town but it was not advised on the shore excursion portals when booking tours! Crew were as helpful and friendly as always. It was a lovely ship but I will stick to the other Princess ships Read Less
Sail Date March 2018
this cruise was very appealing to me an exciting opportunity to see Asia and on a new ship to explore so many different countries very exciting . the only downfall onshore excursions very expensive and not all appealing , personally i ... Read More
this cruise was very appealing to me an exciting opportunity to see Asia and on a new ship to explore so many different countries very exciting . the only downfall onshore excursions very expensive and not all appealing , personally i would have preferred sight seeing the country than shopping the whole day .SMOKING allowed in casino , allowed inside the ship , smoking in the casino with not enough ventilation the smoke coming out of the entrance on to floor 5 and 6 disgusting , going into princess theater through casino and smoke not well thought of and not fair to the non smokers , no smoke free nights at the casino except for 2 nights for only 2 hours only told this by staff at desk , not informed about smoking until i seen it , wasn't told smoking was allowed on the ship casino the entertainment during the day on the ship was same as last years cruise nothing changed i was bored during the day when out at sea , no night club no happy hour very disappointed no happy hour , shopping on the cruise nothing appealing ,the sales at the end of the cruise terrible nothing appealing , besides all that the ship was beautiful and brand new and sparkling . Read Less
Sail Date March 2018
The Good: It’s a new ship. The Bad: it’s a Princess ship. The Ugly: it’s the same as the old Princess ships only bigger and worse and only all dressed up. A Princess platinum member so been on a few rodeo’s with Princess. ... Read More
The Good: It’s a new ship. The Bad: it’s a Princess ship. The Ugly: it’s the same as the old Princess ships only bigger and worse and only all dressed up. A Princess platinum member so been on a few rodeo’s with Princess. Overall, Princess continues its downward spiral and we will probably not do another unless a very very good sale and better experience comes along. The Good: Digital screen in room, a digital screen at pool. Well I guess that sums it up. The Bad: Boarding confusion in Singapore (recurring theme with Princess). Told to sit with others in specific area and then we all realized (about 50 of us) that the main group was 30 yards away across the hall. We would have never been told to board. The food set a new low for Princess. Let’s imagine 3/8 inch thick steak. Or a consistent 4 capers (really?) each morning on the smoked salmon bagel. Little variety and old standbys slimmed down like fettuccini alfredo no longer in parmesan cheese bowl. It was getting cold in a cold dish it was served in. The international buffet was mediocre at best with the same items every day of the cruise for two weeks. Can we say Congee in Asia that tasted like wallpaper paste? Even, their new “Lobster dim sum” pool eatery was mediocre. Shopping was terrible. Wife usually likes to browse and get a few things at the sales but on this ship it is all high end shops. Not even the Asian market was browsing. Their special Leica unveiling was interesting but very few photographers (I am a professional) can afford such gear and then would not be on this kind of cruise. Needless to say, what kind of warranty is on these duty-free purchases? I could not get an answer (not that I could afford a Leica). Excursions were hit and miss: typical Princess. Always, better to book something yourself. The UGLY: When saying it is the same old Princess ships only bigger and worse it is meant literally. Yes the atrium is a bit glitzier than others. Yes the layout is the same but longer walks. Yes, the same stupid tokens for using Laundry room. Yes, the same elevator layouts in which there are always four on one side and two on the opposite wall and selecting a up and down button only controls that bank on that wall. So every time you must push two different buttons to be assured of an elevator. It has been that way on every ship for years. Yes, the same announcements only in the hallways. It is great for not interrupting sleep, etc., but at least put the same message on the television. It is terrible for information on your passport/visa information for the next port. This brings me to technology on board. Princess is making a big thing about the Princess medallion but they didn’t even have it on this newest ship. Though I really don’t want Princess tracking me everywhere and would probably keep it in a RFID proof pouch to disable it until I needed a drink or for my room to open up. The new television was great in quality but it went down a couple of times (it is network driven) and we had to even have their electronics personnel and come and hard reboot it. More importantly, I am not on a cruise to watch television or their small old selections of movies (yes it was very cold on the northern part of the cruise so being outside was not possible). I like to connect either a cable or dongle to the HDMI port and review my photos or watch a movie that I brought on my laptop. There are no inputs available to do so. But you might be able to access the one open HDMI port on the monitor (it hangs on the wall) but there were no controls on the display or remote that would allow you to switch inputs. This is a ship that went into service a year ago. By contrast our room at the Grand Hyatt in Shanghai though having what looks like 20 year old technology connected to their modern digital display allowed you to connect either at the desk or actually at their wall mounted display. Princess, your cliental may be older but most of use have experienced most of the modern technology era so get with it. Caring for their passengers all 4000+ of them was a strain and at times a nightmare. Case in point: Disembarking in Shanghai most of us had no idea that the ship was headed to dry dock for refitting as they were going to minimize the Asia aspects of the ship. This meant for the 1000 of us waiting in the cruise terminal for taxis it was a 3+ hour wait (standing in line) as the terminal is not close to the central city and no taxis wanted to come all the way out for only a return trip fare. In fact, while we still were waiting for taxis the ship departed for its dry dock. We could have paid for the transfer to the airport and taken the Maglev back to the city and saved over an hour and a half and the maglev costs $11. Another example: Unless you’re in a suite or black card you can not try and get a advanced reservation for the Chef’s table. Well, first thing on board we try and make reservations. Wife calls and also informs them of her pepper allergy. They say no problem and they will get back to us after they have received all the requests. Next day a message on the phone saying they could not abide us as the Chef was unable to accommodate her allergy (really, a dinner to show your skills but the dishes made ahead maybe so can’t be modified). We ate at a Michelin rated eatery in Singapore and they had no problem accommodating her allergy even in the tasting menu. But, this was probably not even true as we dined in the restaurant that had the Chef’s table area and not one night was there a Chef’s table. So just call and say you are not doing it for the cruise. Don’t misinform. Net: think twice whether you want to be on any super size cruise ship (some may be great) and also whether Princess is the experience you want. Read Less
Sail Date March 2018
We choose this cruise for its iternary and also being a new ship hoped it would be special how wrong can you be. There were more things wrong than good and with staff leaving at every port and being replaced by Chinese staff it ended ... Read More
We choose this cruise for its iternary and also being a new ship hoped it would be special how wrong can you be. There were more things wrong than good and with staff leaving at every port and being replaced by Chinese staff it ended being a training ship for which we paid a lot of money. Many of the public toilets were out of order at all times. Ship organised excursions were very poor don't think anybody from Princess had ever been on these and when a coach turned up with 7 broken seats when people were expected to sit on them. We dined in the Allegro and were put in one of the private dining rooms out the back we had asked for a table of 8 wasnt even close we hadvyo complain to get what we wanted. You dont expect supplies to run but they did Pineapple juice, Noblio Pinot Grigo wine and the worst was English Tea Bags we were told that supplies weren't plentiful of items not used by the Chinese. Not what you expect from Princess Cruises. Read Less
Sail Date June 2017
Firstly let me say that this was my first cruise so my expectations might be different to more experienced cruisers but in speaking to many others their views often reflected my own/The ship is "new" fast and stable. FOOD We ... Read More
Firstly let me say that this was my first cruise so my expectations might be different to more experienced cruisers but in speaking to many others their views often reflected my own/The ship is "new" fast and stable. FOOD We ate mainly in the World Fresh Marketplace (Bistro) where the food was varied,ample in quantity and of a standard which would be found in most shopping mall feed courts. Waiter service was mostly excellent except on the morning where shore excursions started at 7 and no table staff-appeared till after 6:30. Specialty resteraunts Harmony (Chinese?) lets say that I have never eaten such dishes in China. Alfredos Pizza a choice of Five type of pizza. Grill Steak and seafood but no fish on the menu? Coffee costs rxtra0 never saw a thermometer usrf in thr milk Capucino = espresso plus hot milk? Latte = espresso plus more hot milk in a glass? Some Barista training required, Library -small space, few books, two seats and one internet terminal. Shore excursions- This was a maiden voyage. /did Princess send an advance party to vet the tour companies and facilitated? I think not. Example: Tour guide spoke highly accounted English Answer to complaints "We do not supply the tour guides" Example Sailing time is approaching =, an hour has passed amf no shutttlr bus, What starte as about 20 people has grown to 50 or 60 worried passenger. Did a bus come? I dont know, I caught a taxi.he answer to complaints "We don't supply the buses" No, but how hard would it be to have a staff member AT THE SHUTTLE STOP TO ASSIST PASSENGERS AND KEEP IN TOUCH WITH THE SHIP. Currency exchange machines generally did not dispense the relevant currency rg before arrival in Shanghai machines were dtspensing Japanese Yen. The final indignity was disembarkation day. Qued and waiting yo leave. Calls of nature found most of the toilrt out of service. Am I a whinger? I have tried to be constructive in mu comments. Slmodt every passenger I asked "How do you like the ship/cruise" would typically reply "We have cruised many times but we do not like this ship" often adding "it is too big" Would I cruide again on prince dd line. Perhaps but sadly, not on Majestic Princedd. Read Less
Sail Date June 2017
We are 'elite' rating and have travelled on many Princess ships. We were happy until now. Here is our summary, first the good part: food as good, piazza is lovely, lots of things similar to other Princess ships. But here is the ... Read More
We are 'elite' rating and have travelled on many Princess ships. We were happy until now. Here is our summary, first the good part: food as good, piazza is lovely, lots of things similar to other Princess ships. But here is the bad part: cabin seemed smaller, 17th deck walking track is user unfriendly as you just cannot keep walking but have to enter the basketball court and exit on each walking round (strange design), walking track is dangerous when wet (I fell), definately do not board this ship if you want to smoke! The smoking area on the 17th deck is totally exposed to wild sea weather. Assuming you were indeed able to light your cigarette be careful as the ash flies around in the strong sea winds and may burn holes into your clothes. But if it rains just forget smoking alltogether as there is no rain protection at all.The seats could be easily dried with a towel when the rain stops, but you will have to do this yourself most likely. Could not see staff there for some time after the ra I n stopped. Not enough ashtrays and small tables but after Kuala Lumpur more ashtrays arrived. One more thing. Why on earth would Princess enter an Indian port (Cochin)??? Getting the visas was a challenge and extremely expensive ($A200 per person for us). Add to that the immigration entry fiasco on the day of our arrival in Cochin (it took almost 2 hours to go ashore!) and one wonders why an experienced cruise line would punish their passengers with this? So, to sum up, do not book this ship if you smoke or enjouy doing your rounds on a walking deck. How will the Chinese/Asian customers (who tend to smoke a lot?) Cope with this ship? What kind of ship design/market research people does Princess hire? Read Less
Sail Date June 2017
As cruise addicts we were alerted to the fact that Princess was about to send a new cruise ship to be stationed at Shanghai for cruises around the Asian region. The ship was launched in April 2017 and after undertaking a number of short ... Read More
As cruise addicts we were alerted to the fact that Princess was about to send a new cruise ship to be stationed at Shanghai for cruises around the Asian region. The ship was launched in April 2017 and after undertaking a number of short cruises in the Mediterranean was then repositioned to the Far East. The inaugural Asian cruise was for 21 days duration commencing at Singapore on 18 June and visiting the following ports : Laem Chabang (Bangkok), Ho Chi Minh City (Saigon), Xiamen (China), Hong Kong, Keelung (Taipei), Yokohama (Tokyo), Osaka and ending at Shanghai and provided an excellent overview of this part of the world. As I was an "Elite" member of Princess' Captain's Circle (membership of which requires you to have completed 15 cruises with Princess or sailed 150 days with them) priority embarkation was one of the benefits and resulted in very quick entry to the ship. Not sure how the other 3000 odd passengers fared. When you view the vessel from the terminal you are somewhat amazed at its sheer size. The ship is approx 144000 tonnes and has 19 decks. On entering the ship you are security checked in and then given directions as to where your stateroom is located. We had booked a twin bedded Premium Deluxe Balcony (M202) which was a little larger than the normal balcony stateroom. The bedroom area was quite roomy and a welcome innovation was the open wardrobe area which meant that you didn't have the normal doors colliding with the bathroom area as is so common on other ships. It also made access so much easier. The bathroom whilst quite attractive in design was fairly small but well designed for the space available. It could probably have done with more room on the vanity and the shower enclosure was relatively small. The balcony was the biggest let down in being the smallest we have ever experienced and with both of us it was a pretty tight squeeze.There was a reasonably sized writing table and a 2 seater sofa and overall it was quite pleasant. The ship is quite vast and it takes some time to fully explore its many venues. As we had a stateroom at the very front of the ship we had to walk the entire length of the ship to catch the lift to the main dining room - no worries about putting on extra calories with this arrangement !! The atrium is the showpiece and it was stunning in respect of both layout and design and regularly featured a very talented rock band and dancing lessons which were enthusiastically taken up by a good number of passengers. There are numerous lounges, some more attractive than others with cocktails costing around US$7 plus 15% service charge. A number of entertainers performed at these venues. There is a quite extensive shopping mall essentially given over to high end products and little else. One had to wonder just how much business they were doing given that every time we passed by there was no customers to be seen. It seems they have lost the plot in not having some more general type shopping. Perhaps they are keeping in mind that the ship is to be based in Shanghai with a significant number of future passengers being Chinese who seem rather keen on "brand" merchandise !! The International Market Place is the main day eating venue with a most attractive interior and serving a considerable range of food. It is set up so that you have a number of aisles flowing off the main walking area which you can wander down and choose what you would like. Our experience was that its sheer size led to considerable walking through the various food stations which stretched out around half the length of the ship. The food on offer was quite varied and its quality was good to very good. We opted for traditional dining which meant dinner at 8.15pm in the Allegro Dining Room. The waiters were excellent with the food again being good to very good with the very occasional meal being excellent. Overall the menu gave a good range of choice. One particular disappointment after being promoted as the meal of the evening was the Chicken and Leek Pie apparently designed by Curtis Stone. A number of people on our table opted to have it and were more than a little disappointed with the contents swimming in thin liquid and the pie being covered in a slab of pastry which was supposed to be puff pastry and was more like a piece of cardboard. Not sure if Curtis Stone would have been too impressed with this interpretation of his work. On the other hand they served Lobster with Prawn dinner which was brilliant. As a treat we dined at the Crown Grill and indulged in Rib Eye Steak - both the food and the service was excellent but the venue itself lacks any real design creating a "speciality restaurant" ambience and is open to the atrium area and when the rock band is performing your communication with the waiter becomes more than a little frustrating. The surcharge to eat here is $US29 pp. We also opted to dine at the much promoted La Mer French Restaurant. Again the venue was open to the atrium and the same situation arose in attempting to talk to the waiter. Here the food was a complete let down and the surcharge of US$35 was not warranted. The plus was the waiter (Milos) who was excellent in explaining the menu and his service despite the background noise. In our view it needs a complete rethink - the food needs to be much better quality and the noise factor needs to be urgently addressed - not in our view a speciality restaurant warranting a surcharge. The International Cafe is where you can have a coffee, tea etc., for a surcharge around $US3.50 and you can also have a free cake or small savoury item - a good area for morning or afternoon coffee. Whilst we didn't utilise it the ship has a dim sum and lobster bar where you can select from a limited menu and depending on your choice usually costs around $US6. There is also an ice cream counter which is free. The ship has a very well equipped gym and spa facilities. There are two main swimming pools which in our view are somewhat small given the fact that the ship is catering for 3500 passengers. The plus is that at no time did we experience any difficulty in finding a vacant sun lounge or deck chair. There are numerous areas around the outside of the ship where you can relax. Not sure who designed the internet/ library room which was totally inadequate in both size and content. The use of the internet at sea is very hit and miss and quite frankly costly. If it is not urgent you are better off popping into Starbucks at each port. The only advantage was that we had a credit of 500 minutes due to our "Elite" status which was quickly used trying to establish a connection and then retaining it. One of the main concerns is the ongoing customs/ immigration activities at every port which consumes so much time and consequently cuts into the time available at each port. Given that the ship is usually only in port for around 6 to 7 hours it borders on massive overkill. On boarding in Singapore you are photographed and fingerprinted and on check in issued with a photo ID. Every time you leave the ship you are checked out visually and the same applies on embarkation. Additional costs to the cruise fare need to be given some thought as they can quickly amount to a sizeable sum. Gratuities at $US13.50 per day per person amounted to US$ 560. We are both quite generous generally but the ever upping of gratuities has reached a quite unrealistic level. There is also a 15% surcharge on all drinks and over 21 days can be a considerable amount. Overall a very pleasant ship with some quite attractive design and with generally excellent service from the crew. Suspect the food could have been better on occasion but generally acceptable. Read Less
Sail Date June 2017
we chose this cruise as it was a new ship and wanted to try Princess cruising. we chose the wrong ship for the Princess experience. our cabin was good (mini-suite), but every time it rained, the balcony was flooded and took quite a long ... Read More
we chose this cruise as it was a new ship and wanted to try Princess cruising. we chose the wrong ship for the Princess experience. our cabin was good (mini-suite), but every time it rained, the balcony was flooded and took quite a long time to empty - no drainage - therefore there was already signs of rusting on the paintwork. the ship is lovely, but poorly set out. no quiet bar areas with just light music to sit and enjoy. all areas very open and noisy. the buffet had good choice of food, but never hot. always luke warm!. anytime dining completely separate to seated dining, felt like second class passengers! food just so so! again always warm not hot!!! Alfredo's (pizza/pasta) was excellent, soup delicious & hot, pizzas wonderful. Crown Grill also delicious, but noisy as it is open to their bar area. the crew on the whole were excellent. found the chinese crew not so, didn't seem happy to be on the ship. the cruise director should go back to cruise directors school, he and his group were boring. the casino area and so called VIP gaming lounges always smelt of cigarettes as you were allowed to smoke in them. phew!!!!! the tours were expensive and poorly organised, ending up cancelling 2 of ours. not enough time in most ports! and why oh why would the crew be sanding back the varnished outside stairs and re varnishing when ship only 3 months old?? so ship always smelt of varnish or paint - again phew!!!! photographers took boring photos, same ole poses...they need to try modernising their sittings and take better photos. although we had a good cruise and relaxed and enjoyed our holiday, this has put us off doing another Princess cruise. definitely enjoyed Holland America & Canrival cruises more. I dont think building a ship for a specific market (Chinese) has worked! and to cap it off most of the cruise half of the public toilets were out of order! Read Less
Sail Date June 2017
We have done quite a few cruises with Princessand have been delighted with them . The new majestic was something we were looking forward to . Unfortunately we found it very boring and was glad to get off . When asked why things were ... Read More
We have done quite a few cruises with Princessand have been delighted with them . The new majestic was something we were looking forward to . Unfortunately we found it very boring and was glad to get off . When asked why things were not happening we were told it was meant for the Asian market even though Australian, British and Americans were the largest crowd on board . Sail away parties was obsolete and very rarely did a live band play on deck so we could all have fun ,the deck space was also very small.The outdoor cinema was okay but having to watch constant repeats of music videos was poor. The majectic was suppose to have the best of the best but I think they have missed the mark . Sun lounges were constantley in the sun no shade area , unless you wanted to sit at a table with chairs . Very uncomfortable and uninviting . Zumba was done on an open deck in the extreme heat. The entertainment was poor . The cruise director and his staff seemed only able to do trivia. If this had been our first Princess cruise it would be our last . The indoor pool smelt so bad of chlorine and in the evening this area became the disco which did not work. The cruise tours were very expensive and the one we took was very rushed therefor we cancelled other tours . Overall the experience was not good , I think Princess has got this one all wrong . Read Less
Sail Date June 2017
I can't understand the negative reviews. I usually don't write reviews but had to give our opinion. Six of us,3 couples,got on the Majestic Princess at Singapore on 18th.June 2017 for 21 night cruise..We've done lots of ... Read More
I can't understand the negative reviews. I usually don't write reviews but had to give our opinion. Six of us,3 couples,got on the Majestic Princess at Singapore on 18th.June 2017 for 21 night cruise..We've done lots of cruises (23 for my wife & I) but this was a special cruise. We like band music & dancing and we've decided that Princess has the best bands of any cruise line.Over the 3 weeks on board we enjoyed 4 different bands. Happy hours with band music were a highlight. We had early dining in the Symphony dining room and our waiter Erasto & his assistant Danny were wonderful ( 10/10). Food in the dining room was excellent & so was the Marketplace with a big variety of dishes and many Asian fruits that were new to us & that we enjoyed. We had a balcony cabin & our room steward Rodrigo was also excellent anything we required was granted. We attended trivia competitions and fun live TV husband/wife quiz shows, bingo and dancing, port information talks etc. Theatre shows were very good particularly Nat King Cole, Johnny Cash impersonators, the Blues Brothers, a fabulous violinist, a Canadian comedian, song/dance shows were all very good. A few minor complaints: only two computers is insufficient in the Internet room (however I have to admit I got on immediately the 3 times I used them). I'd like the shops to sell some cheaper items as well as the high end brands. Shop prices seemed to be cheaper than a Duty Free store we visited in our Incheon excursion. I was glad to see Princess implement the idea of a different colour carpet on each side of the ship's stateroom hallways. ( I've always wanted this & in future a pattern pointing forward would be even better). Cabin was a little smaller than usual but nothing to complain about. Our safe was not working properly & our room steward arranged repairs & the repairman decided to replace the safe all within a short time. Of the 23 cruises we've been on my wife & I rated this cruise in the top three. Read Less
Sail Date June 2017
The region was new for my wife and I and with this being a new ship, it made it an attractive choice. It is a nice ship that was built specifically for the Asian/Chinese market. All signage is in English and Cantonese, and motif along same ... Read More
The region was new for my wife and I and with this being a new ship, it made it an attractive choice. It is a nice ship that was built specifically for the Asian/Chinese market. All signage is in English and Cantonese, and motif along same lines. We has sailed its sister ship Royal Princess and liked that one more. The size of this ship restricted its ability to use some ports and terminals closer to the major cities thus creating lengthy drives for excursions on this itinerary. Since the Majestic will now be based in Shanghai for next 8-9 months, we don't know if it will sail the same ports and have same docking locations. All in all we had a good time and enjoyed the facilities this ship had to offer. One major issue we had on this cruise is lack of orderly process for immigration clearance. There were no officers monitoring people arriving at scheduled times. This resulted a waiting in line for 1.5 hours to complete a 2-3 minute clearance by South Korean officials. Read Less
Sail Date June 2017
The ship was new, but although my room was nice, the bathrooms on the ship were usually Out of Order and there were many problems with the air conditioning. This may have been a maiden voyage, one of the reasons I wanted to go, but ... Read More
The ship was new, but although my room was nice, the bathrooms on the ship were usually Out of Order and there were many problems with the air conditioning. This may have been a maiden voyage, one of the reasons I wanted to go, but Princess has many ships and they should know how to build a high quality ship. The tours were awful. They did not show the main and important places to see. We liked the food and entertainment. They had great entertainment in the Piazza too. We were not so thrilled with all the daytime activities. Getting off at South Korea was a nightmare with the Passports. The staff and waiters were quite nice and very attentive. Not having a deck to be able to completely walk around like a track was not acceptable, and the exercise room was always hot. Made it hard to do my exercise. The computer/Library room was extremely small and totally unacceptable. Read Less
Sail Date June 2017
This ship was going to the Far East to some places which we had not been to before so it seemed a good cruise to take. The price was also very good for a 26 day package. We embarked ship in Singapore without any trouble and were soon in ... Read More
This ship was going to the Far East to some places which we had not been to before so it seemed a good cruise to take. The price was also very good for a 26 day package. We embarked ship in Singapore without any trouble and were soon in our cabin. The cabin was much the same as balcony cabins on other ships which we have been on but the balcony was not quite as big. However, we were quite pleased with our "home" for the three weeks which we would be sailing on the ship.our cabin steward was excellent and kept everything beautifully clean. Nothing was too much trouble for him. Of course everything was gleaming and fresh and I have to say that we were happy with what we were seeing. The Piazza was lovely and in my opinion makes the heart of a ship. Some entertainment was available in this area but not very much, the most of it being dance classes. There was a distinct lack of entertainment throughout the ship in the evenings other than the show in the main theatre. These were very poor and it would seem that very little money had been spent on hiring good entertainment. We only watched three shows during our stay on board. The Vista lounge seemed a waste of space. It was to be used but the Chinese who like to play Mahjong. However, we were told that it would cost 10 dollars per hour to use the very special tables which were in this lounge. We NEVER saw one Chinese person playing in this lounge, they all preferred to play free in the dining area in the cafeteria on deck 16.this lounge seems such a waste as I am sure it could be used to very good use without the special tables. The food was not to our liking as most of it was Chinese variations. In the evening we had great difficulty in choosing something from the menu. We fared best at breakfast time when there was a good selection of good. The only problem was that it was not hot enough and who wants a cold fried egg? The vegetables on the ship were like rocks, how anybody could eat them was beyond me, you could barely get your knife through them. The staff seemed friendly enough and were helpful mostly. We did not buy drinks from the bar. The prices are eye watering with the addition of a tax put on the price of the bottle of wine or on your glass. We did go on some tours but they were very expensive, often uninteresting and had a guide who could not speak English very well or understanderble and most of the time we did not know what they were saying. Money NOT well spent. In this part of the world I do not think that they are ready for an influx of hundreds if cruise passengers into their cities. In most places they do not have anything to show people and you are left wandering after somebody who has difficulty in making themselves understood. I felt sorry for them as they did try their best. One of the worst times for most people was the immigration face to face, to get your passport. This took us over an hour in a queue which snaked all around deck 5 to get a pass to be able to leave the ship. Even people who were not getting off the ship had to attend. It was truly farcicle. I like the library on a ship but this one was laughable, you could hold about 8 people within it. It housed the Two computers and the desk of the computer technician who was always extremely busy. There were very few books so take your own! However, having moaned my way through the above, we enjoyed the holiday but it could have been much improved. Saying that the ship has been made for the Chinese market does little to alleviate the poor service given to the other Nationalities who far outnumbered the Chinese. Good luck to the Chinese, they might need it. Read Less
Sail Date June 2017
We chose this cruise because it called into a lot of ports which we hadn't seen. It was a 21 day cruise from Singapore to Shanghai and it was on it's maiden Grand Asia Cruise. Our flight arrived early into Singapore so we had ... Read More
We chose this cruise because it called into a lot of ports which we hadn't seen. It was a 21 day cruise from Singapore to Shanghai and it was on it's maiden Grand Asia Cruise. Our flight arrived early into Singapore so we had to wait until 10.00am before we could proceed aboard. The ship was impressive and our balcony cabin was on Deck 12 midship. The ship was built for the Chinese market and this was apparent with the poker machines in the casino, the Gong Cha bar midship, mahjong tables in the Vista Lounge and the specialty dining restaurant. The ship has a lot of high end shops which did not seem to be patronised well. We had an early traditional dining sitting but used the anytime dining on shore days when necessary. Disembarkation was difficult as there was another large ship docked making it about 5000 people disembarking at the same time. The entertainment was good but the only dance area was in the main atrium where most of the activities took place. All in all, a good cruise. Read Less
Sail Date June 2017
First time on a Princess cruise and won't hurry to get on another one. Embarked in Singapore and got off in Shanghai. Chose this cruise as it let us visit a number of parts of Asia on our way to Europe. Also we were told that ... Read More
First time on a Princess cruise and won't hurry to get on another one. Embarked in Singapore and got off in Shanghai. Chose this cruise as it let us visit a number of parts of Asia on our way to Europe. Also we were told that Princess cruises had a good reputation for service etc. We had no problem boarding the ship in fact it was the most efficient boarding experience we have had from the past number of cruises we have been on. Cabin was very good as was the service from our cabin person. We mainly had breakfast in the buffet on deck 16. The service there was poor and probably the worst we had from any cruise. Found it strange that we had to have the main breakfast in one part and then move to another part if we wanted pastries. The service did get a bit better the last few days of the cruise. Had anytime dining meals where the service was much better, however we wanted to try the normal dining but were told we could not do it. Entertainment on the whole was good but there were some artists that were second rate. This showed by the number of people leaving shows before they finished. Excursions we went on were good however the getting on and off the ship seemed very poorly organised. We sat on a coach for over an hour before the tour to the Demilitarized Zone started when visiting doing a tour in South Korea. As part of the cruise we watched the sports channel on our TV. We were extremely unhappy when this channel was discontinued about a week before the cruise ended, We have never had this before. Read Less
Sail Date June 2017
Chose a new ship having recently been on the tired Grand, loved the itinerary, found things lacking such as: No promenade deck! Well can go up and down part of deck 7, have to squeeze in past tenders, sweat as go past hot air vents then ... Read More
Chose a new ship having recently been on the tired Grand, loved the itinerary, found things lacking such as: No promenade deck! Well can go up and down part of deck 7, have to squeeze in past tenders, sweat as go past hot air vents then turn back and repeat as can't do circuit Space in theatre appalling, only went to 3 things as had to queue for an hour to get in ALSO mother disabled and viewing in disabled seating area in theatre was atrocious only top 1/4 visible if not in front row! No alternative entertainment being offered simultaneously in Vista to reduce demand in theatre 3,500 pax 900 ? Seats two shows the math does not work. Lack of bars/ drink service Lack of swimming pools Cabin ( standard balcony) very cramped , no second chair or table ( brochure picture clearly shows both) balcony very small Food tepid in self serve Why is towel booth required on deck 16 lido, when there are towel stands surely it would be more use as beverage station........ Lack of cold/hot beverage points in accessible areas, i.e. Prior to handwash... Ridiculous hand wash station prior to Horizon Court Excursions very expensive/ poor value for money, tour guides on the whole difficult to understand Piazza area superb but WHY the vast area devoted to photos surely these could be displayed on smart TV in cabins, this area would be much better as a social area Entertainment was lack-lustre, day time activities on Sea days minimal and/or un hosted, NO SAILAWAY / cocktail of the day or events like BBQ held on lido deck in evenings, theme nights / pool parties or local entertainments/food experiences Shops on board too high end!!!! Where were the rummage sales? We all want souvenirs and or grandchildren presents Read Less
Sail Date June 2017
The journey itself appealed to us ie Singapore to Shanghai. We knew the ship,was huge, at first size was a little overwhelming. Having mastered the intricacies of the layout, we felt very comfortable, however, for us the sheer number of ... Read More
The journey itself appealed to us ie Singapore to Shanghai. We knew the ship,was huge, at first size was a little overwhelming. Having mastered the intricacies of the layout, we felt very comfortable, however, for us the sheer number of passengers was not something that we enjoyed. The facilities were great, except the atrium was always at 100% capacity, and seating was always a struggle. The best spots on Deck 7 were allocated smokers areas, unfortunately! The beautiful Hollywood Club, ie enclosed swimming pool , seating etc, unfortunately was air conditioned, making it uncomfortable to sit around in wet bathers. No air conditioning, or a ceiling that could be opened would have been preferable. Hot Tubs were tiny, ie 3 people max, and water temperature was tepid. Some excursions were poor, ie Xiamen 1/2 day island tour was particularly lacking, Incheon 1/2 day, included China Town (very good), amusement park (not so good) and supposed highlight .... duty free shopping .... very poor, who really needs time paid for on a tour to go duty free shopping?? Needs to be reviewed. I am sur this lovely town had more to offer. Smoking in Casino areas, is obviously something that agrees with the Asian passengers, but is a turn off for non smokers. Entertainment, brilliant and the back stage tour and other sessions/ seminars provided by staff, ie Cruise Dirextor and Art Director were brilliant. So much more positive than negative for this cruise. Read Less
Sail Date June 2017
After taking 4 previous cruises with Princess, we had high expectations of the new Majestic Princess having sailed on her sister ship the Royal Princess, also the Sun and Dawn Princess. What a dreadful let down, now having Platinum ... Read More
After taking 4 previous cruises with Princess, we had high expectations of the new Majestic Princess having sailed on her sister ship the Royal Princess, also the Sun and Dawn Princess. What a dreadful let down, now having Platinum status we were looking forward to a speedy check-in, wrong, it took two and a half hours as they did not have a card for us (prior to setting of were TOLD we had an upgrade to a junior suite, all well and good till we found it was under the pool area so we declined and said we wanted the cabin we had booked last August and were told that we would indeed have the one we booked) Cabin OK en-suite minuscule, cabin steward very good. Ship fitted out for Chinese market not European market. Food in Market Place Buffet was terrible,, had better in transport cafes, badly laid out nothing grouped together you spent ages trying to find food (eg rolls opposite end from soup etc)Food was never hot , barely warm, meat always under cooked, veggies same, could always see next day dishes which seem to have been made up of leftovers from previous day, poor uninterested service, some fruit on display such as rotting black bananas out of cool room, other brown fruit on display, though some good fresh cut fruit available. Lots of greasy Indian food and USA stews. We opted for Allegro restaurant fixed early sitting but found food not well displayed on plates and indifferent service, after a few nights started going to Anytime Dining and found the food was much better there though service hit and miss. Entertainment worst ever, a few good shows in the Princess Theater but bad ones too, only 1 full show a week which was good but the Chinese juggler, please this is supposed to be first class entertainment? I think not also at least 4 Tribute shows and a runner up in a Philippines talent show, shame on you Princess. No shows in the Vista Lounge, what a waste, no Wheelhouse Bar no entertainment on deck except a film in the afternoon and one at night which blasts you off the deck and who wants to sit in high heat and humidity. The library was just about non existent and only 2 computers for 3,500 guests (not everybody has a Kindle or I Pad computer) The shops available were so high end big names that no one went in them. Enormous Karaoke room no one used, heaps of trivia which questions apparently they recycled so that people who got on at the start of the cruise won all the time. Planks on the deck of a man made compound so you burnt your feet, no loungers in the shade as the sids under cover where you used to be able to lay and relax now all table and chairs, also the tiles in front of the Hollywood Pool lethal when wet like ice as I found out when I slipped and hurt my knee, the Hollywood Pool all enclosed stunk of chlorine.. As to disembarkation in Shanghai, what a farce, all colour coded bags and deck numbers totally mixed up, it was a case of find your case ff you can. The trips were very expensive and very badly organised out of all the trips we took the only good one was in Japan to a national park. The guides on the others were woeful and harped on about their "supposed families"they must think westerners a bunch of idiots.I am surprised there complaints box was big enough to hold them all, most people we talked to felt the same as us, on the positive side, we did at least have a good rest and met some very nice and interesting people. We have heard that the Majestic Princes will be sailing out of Sydney next year, if this is so, then the ship will have to have a complete refit as Australians will not stand for this standard of food and entertainment,. This cruise has certainly put us off cruising and will be a long time if ever that we go on another cruise and you can bet it wont be Princess. A very expensive flop. Read Less
Sail Date June 2017
It seems clear from all the mixed reviews that expectations dictated the experience for People. This cruise for us was all about the destination, less about the ship so I will start with the ports and then come back to the ship. ... Read More
It seems clear from all the mixed reviews that expectations dictated the experience for People. This cruise for us was all about the destination, less about the ship so I will start with the ports and then come back to the ship. Having never been to Asia, this was a fantastic itinerary to get a taste of a lot of places. Our goal was to see all we could and with that focus we were not disappointed. We went from Singapore to Shanghai and enjoyed each stop. My preference when I travel is private tours rather than the ship excursions, but having no experience in Asia, we decided to go with ship excursions. We prepared for the trip so knew what we wanted to see. and were able to see a significant portion. We expected some communication issues but only had a couple of guides the whole time that could not speak English well enough to be understood. Overall, we were happy with what we were able to see and do in all the ports. We learned a lot about what we would like to go back and see as well. The shore excursion staff, while friendly, were not really the most organized we have seen on other Princess ships. Very large groups were gathered in dining rooms rather than the princess theater which made the process a little more confusing. When they did use the theater, we often found the groups (by number) mixed on rows, which created issues when departing. All in all though, on the worst days, the wait wasn't that bad and once off the ship we did everything we paid to do. Overall I found the ship staff to be very well trained and very accommodating. There were quite a few stand outs, but I actually never ran into any crew member that was less that adequate and most were quite good at their jobs. So let's talk about the cabin. We had a suite on the Riviera deck. The suite was the smallest we ever had on any Princess cruise or any other cruise line for that matter. They clearly had to sacrifice space to add the extra cabins and one of the things they gave up was storage space. The balcony was the most disappointing thing about the trip. I have been used to a table with 4 chairs and two lounge chairs on other ships, this deck was so narrow, there were two club chairs and my knees touched the glass when seated. The little table had two chairs, but you could hardly get around them. Our cabin steward was very good, but in addition to the seven suites he took care of he had 10 other cabins. I really think that was way too much to cover to properly manage the daily requirements in a reasonable timeline. That said, I never wanted for anything, but I did have to find a place to go a few times because even after being out of the room for a couple hours or more in the morning, he did not have time to get to us. Food again is another area where you have to manage expectations. I consider myself a foodie, this trip was more about eating on shore and trying street food and local cuisines. I expect the cruise food to be very good, but I am not expecting Michelin Star caliber dining. In the main dining rooms, serving the volume that they serve, and having worked in resort kitchens myself serving high volume, I found the food met that expectation. I will say our particular server was maybe the best I have ever had on 20+ cruises across multiple cruise lines. The menus started to repeat I think toward the end of the second week, but that gave me an opportunity to try things I missed the first time around or have an old favorite again. The World Marketplace had a lot of choices. Here is another scenario where a large volume of food served buffet style is not going to be Michelin caliber. There were lots of options and I enjoyed the variety of Asian options. There were enough alternate venues to not have to eat at the buffet daily so I did not get bored. The one overriding issue I had was that the meat seemed to almost always be overcooked and dry. We attempted all the Specialty restaurants with mixed result: Harmony - situated right above the VIP Casino area where all the smokers congregated, the restaurant shared ventilation and the smell of smoke was so think, I did not stay to try the meal, it was nauseating. Disappointing to say the least. La Mer - French Bistro. I found this to be an odd choice for this ship and Market, but the food was good. The location however left much to be desired. Situate n the side of the atrium, not in a separate space, people wandered around through the restaurant while you were eating. The noice from the 5th level and the crowds that congregated around to look down were so loud that it was hard to have a conversation. Crown Grill - I love steak and am very particular about it's preparation. This is where my expectations were not met. While the service staff was great, the chef (I met and spoke with him) did not know the cuts of meat or proper temperatures. I was surprised when the Chef, told me he did not have the equipment required to cook a Pittsburgh Rare (black & blue, charred rare) steak while the Maitre 'D assured me at the same time they could prepare a steak that way. The chef was unable to deliver to the Maitre 'D's expectation or mine. Shocking for a steak house, especially when I have had that preparation in the Crown Grill on other ships. Alfredo's Pizzeria - In my opinion, it was a huge mistake moving the pizza from the poolside location you see on the other ships to an inside restaurant. Instead of Alfredo's, it should have been named "Pretentious Pies". It was always a highlight to have several standard pizza options by the pool plus a daily special. All that said, the pizza is still the best of all cruise lines, it was just unfortunate that you had to plan an hour to eat rather than walking up and getting a slice. The entertainment in the smaller lounges was good. We enjoyed the various musical groups that rotated through the Crown Grille bar which is where we tended to go before dinner each night and often afterwards. I do not go on cruises for the production shows, I have tried them in the past and found them to be on the caliber of theme park entertainers. Don't get me wrong, I have no talent so I am not knocking any of them, its just not how I spend my time on the ship. In three weeks though, no magician. Another expectation missed, but it didn't spoil my trip. The fitness center was sized well and had a lot of machine choices. We were in there at various times of the day and it never was too crowded We are destination cruisers, not necessarily in it for the ships on Princess. I am more interested in what I can do off the ship so this trip fulfilled our expectations. I did not run into any of the maintenance issues I have read about in other reviews. I would sail on this ship again if it went where I want to go, but I wouldn't necessarily seek it out. Just to know what to expect, they added a lot of cabins without increasing the public space for all those people to share. It made the ship seem crowded at times. Read Less
Sail Date June 2017
We chose this ship due to it being brand new, and destinations we had not seen before. It was a big let-down. The list of faults is long. The food was average, and cold The Casino has no bar The Vista Lounge has no bar or decent ... Read More
We chose this ship due to it being brand new, and destinations we had not seen before. It was a big let-down. The list of faults is long. The food was average, and cold The Casino has no bar The Vista Lounge has no bar or decent dance floor The elevators were extremely hot The Internet Cafe has a total of TWO terminals, and shares its space with the Library (more like a bookshelf) The Piazza was the venue for dancing lessons and loud bands because there is nowhere else to conduct these events Balcony cabins did not even have a small table or extra chair as has been the case with every other Princess ship Service in dining rooms and buffet was the slowest we have ever experienced. Staff were not cheerful Many tours were well below standard. Poor communication re onshore shuttles and options. There are many more negatives, but I am sure you get the general idea Read Less
Sail Date June 2017
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.6
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 4.5 3.6
Family 4.0 3.6
Enrichment 3.0 3.1
Service 4.5 3.9
Value For Money 4.0 3.3

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