I have been on over 20 cruises with numerous lines. While some were better than others I never complained about anything. This cruise was an absolute nightmare. This was a 14 day cruise that included Singapore, Thailand, Vietnam, Cambodia, and Hong Kong. On the first day of the cruise and the second, I wrote Holland America guest services and requested a refund and I would fly home from Asia at ...
It was reasonably priced. No air conditioning for the first 6 days, and not of a great concern to the staff. A lot of rooms also had flooding, but ours didn’t. As it was, both my travel mate and Myself became quite ill with my friend going to the clinic for IV therapy. As a matter of fact, many people ended up being sick. Poor food and service both in the dining room and Lido.
I contacted ...
We chose this cruise because we wanted to sample Asia and picked Holland America as this was the most extensive itinerary. Unfortunately we did not believe we would be sacrificing the quality of our holiday. The cabin was not clean. No remote control for the TV. DVD player not working. No air conditioning for over a week. Basic soaps and bathroom supplies were missing. Then we have a major flood ...
We sailed back to back on the solar eclipse Indonesia cruise and then the Thailand, Vietnam to Hong Kong cruise (31 days) . We are 4 star mariners with HAL so We have sailed with them many times. We have sailed on every class of ship except the Prinsdendam, which we know is too old and small for us. This was our first sailing on the Volendam and it will be our last on this size ship! We were ...
The ship was clean and the Indonesian (only) staff was very friendly and gave their best.
The cabins were O.K. and the ship, though old, was very clean.
However the negative aspects were overwhelming.
The food , besides being on the cheap side (excluding the occasional crayfish) was often tasteless and the meats basically tasted all alike . Every day (for 6 weeks) the same salads, 3 ...
Our cruise got off to a bad start, the drink packages we had prepaid for did not appear on our cards so the drinks were charged to our room, the other family we were travelling with the same thing happened. Easy fix you should think but for the next two weeks our wives complained daily to try and get our account fixed. They complained to the front office the head of the beverages (Ferdinand) all ...
We are active cruisers and have enjoyed many trips on HAL! This was not the HAL we knew and loved.
First, the cutbacks are very obvious: from the food to the tissues, fewer staff, lecturers and quality entertainers. But, more dramatic was the huge number of passengers who refused to wear appropriate dress for the evening/venue and the staff's refusal to do anything about it.
We cruise for ...
We joined the Volendam at Singapore ( a lovely city by the way) and found the process easy and pretty quick. The cabin was larger than expected and included a small bath which was a bonus! The carpet in the cabin was a bit 'suspect' in places however, overall it was a typical layout of any cruise line and spotless. The cabin stewards were extremely friendly and did a great job during the ...
Embarkation was a joke. Many of the Holland-America people at the port couldn't even speak English, and kept sending us all over the place.
The cabin was fine, other than the fact that the shower wouldn't drain, and had several problems with the toilet running all night, and unusable.
The food in the main dining room was beyond awful. After a few nights, only a few tables were full. The main ...
I agree with the other Asia post about this voyage. Compared to other cruise liners Holland America really falls short on service standards from management.
The waiting staff were fine, it is management I am upset with.
The fine dining restaurant Rotterdam served really tough food. Their salmon and steak was tough and undercooked. The Alaskan bake dessert came out all melted like it has been ...