39 Singapore Cruises for the Disabled Cruise Reviews

One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a ... Read More
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a scooter for the express purpose of seeing Darwin, but it would not have been safe to take it down the incline, nor would I have been able to ride it back up. Several of the older passengers and those with sticks also had great difficulty in negotiating this ramp, and were completely winded by the time they got to the top. It totally spoilt my day, and several other disgruntled passengers felt the same. Also, don't bother getting a soft drinks package. Despite being issued with the bulky microchipped glasses, there are no soft drink dispensers on board the "New" Voyager. Total waste of money! Johnny Rockets is also a "no show". The venue is marked on the deck plan, but isn't open, and the free milkshake we were promised - "buy one get one free" - so much pie in the sky. BTW, the Windjammer seating arrangement appears identical to the old one. There are certainly no "extra seats", and getting a table can still be problematic. Also, the picture shown in the article is of the Deck 14 lounge, which is NEVER this empty. Read Less
Sail Date November 2019
This cruise went in and out of Singapore. All wheelchair access cabins from Fremantle (our home port) were booked to 2020 for school holiday periods. Singapore is a direct flight, 5 hours from Perth about the same as flying to Brisbane. ... Read More
This cruise went in and out of Singapore. All wheelchair access cabins from Fremantle (our home port) were booked to 2020 for school holiday periods. Singapore is a direct flight, 5 hours from Perth about the same as flying to Brisbane. The cruise itinerary was perfect for Mum and Dad, lots of ports where they could see all the bustle from their balcony. Dad spent a lot of time on the balcony or in the cabin listening to the sea. He could get to a bar easily from his cabin with his walker. Getting to restaurants was much more difficult as they were much further from the cabin. He did build stamina getting to dinner every night. The restaurants had good meals and great service. A couple of times they realised the helpings for a dish might be a bit small for our teenage boys and offered and supplied something more. They also kept topping up the bread rolls for them. We mostly went to the buffet for breakfast and Dad had breakfast in the cabin. For lunch, we sat near one of the pools and got a selection from the buffet, pizza and burger places. Going around the buffet, after the walk there, was too much for Mum and Dad. But what about the electric wheelchair? Well, we booked one just like the one Mum uses at home through Special Needs at Sea Group (SNG). It would be delivered to her stateroom and there for her on arrival. It needed to be left in the stateroom on departing the ship after 10 days. All sorts of penalties for us in the paperwork if we weren't there, if we didn't get everything right. BUT IT WASN'T THERE. No electric wheelchair. Princess Cruises knew it should be there but were having trouble contacting Special Needs at Sea. We left without it. We hoped it would be at the next port. It wasn't. SNG could only be contacted through the night because of the time difference. My nights were spent emailing and ringing SNG to find out when and where we would be getting our electric wheelchair. Eventually, nearly a week into a 10 day cruise, they said we wouldn't be getting one. This meant that Mum was left with me pushing her around in the wheelchair we had brought for getting to and from the airports. She could not move it around by hand (arthritis in hands and shoulders) any more than she can walk. I had to take her to the toilet all through the day. Shore excursions could be no more than 2 hours for me or she would have an accident. The cruise would have been wonderful for the whole family to spend quality time together if the electric wheelchair (powerchair) had been supplied by SNG as promised. This wrecked the cruise for us. It wasn't as though we could just get off and go home which was what we wanted to do. Read Less
Sail Date January 2019
This was my first experience with Silversea, having travelled with around a dozen other cruise lines over the decades. Silversea wins hands down! I had the lowest (and presumably the lowliest) of cabins (428), which I jokingly referred ... Read More
This was my first experience with Silversea, having travelled with around a dozen other cruise lines over the decades. Silversea wins hands down! I had the lowest (and presumably the lowliest) of cabins (428), which I jokingly referred to as being 'below the Plimsoll Line.' It was incredibly spacious, with a huge and comfortable bed, lounge suite and two armchairs, walk in robe and ample storage, a bathroom larger than my own, desk, coffee table, further mirrored ledges, and a generous ocean view. The toiletries were Bvulgari, the in-suite fridge stocked and replenished with beverages of my choice, VIP treatment from both the butler and his assistant, who despite being totally professional, felt like 'family' throughout. I also appreciated the daily newspaper, plus bulletins from my part of the world, and having the nearby laundrette was fantastic. Given my predilection for cruising - and my love of food - I reckon I'm qualified to judge the variety of menu options across Silversea's several restaurants, the quality and generosity of the servings, and the high standard of the wait staff as outstanding. Special requests were honoured when necessary, preferred wines freely offered if those chosen daily were not to your liking, imaginative and delicious cocktails always available. My late husband and I have been guilty on many an occasion of eschewing a voyage's entertainment in favour of sleep. I'm so glad I didn't on the Silver Shadow. Their entertainers were fantastic: both the onboard team and the guest saxophonist and the cello duo. Cruise Director Moss brought the house down with his own show one night. Accolades also to the wonderful pianist who never seemed to sleep, and the resident band whose musical repertoire knew no boundaries. I selfishly enjoyed many hours playing bridge (the card game, not the control centre!) and afternoon trivia with a bunch of fellow voyagers. At no time did I feel lonely as a solo traveller. Every single member of the Silver Shadow's crew went out of their way to be welcoming, kind, friendly and helpful. Extraordinary training and personal enthusiasm must lie behind their exemplary and personalised customer service skills. Acts of God brought undone our scheduled itinerary, but the ship's personnel from top to bottom all coped well and cheerfully carried on (unlike some of their guests whose plans had been scuttled in order to save their lives!). This has been a most wonderful introduction to my future relationship with Silversea. Read Less
Sail Date December 2018
I picked this cruise line as I was travelling alone and wanted to be pampered and safe. The single supplement was a reasonable 25%. The itinerary was exciting and I enjoyed every port of call. The excursions were great with very ... Read More
I picked this cruise line as I was travelling alone and wanted to be pampered and safe. The single supplement was a reasonable 25%. The itinerary was exciting and I enjoyed every port of call. The excursions were great with very comfortable coaches and knowledgeable guides. There were a great variety of different options, with the majority included in the cost of the cruise. I also had a day before the cruise in an amazing 5*hotel. Had a little time to explore before embarking and a couple of days in Singapore after the cruise as I had a late night flight home. Embarkation was smooth as I needed wheelchair assistance as I can’t stand for long periods of time. I’ve had to select ‘Yes’ for travelling with children as this system would not accept the ‘NO’ option????? I did not have children with me. The ship and crew were even more magnificent than I had thought. I do have one major complaint (see lower down - nothing to do with onboard staff) The food was incredible and the wines and cocktails perfect. There were lots of different options for eating and lots of choice on each menu so all tastes were catered for. If anyone had specific dietary requirements then nothing was too much trouble. Nowhere was crowded so I always felt that I had space to myself if I wanted it. However- there were always opportun ities to mix with other guests. Everyone you met on corridors, lifts, poolside and lounges said hello and chatted about the wonderful time they were having. I met many lovely fellow passengers and will stay in touch and we hope to be able to visit each other. After a couple days the staff on board knew your name and they were always smiling and so helpful. The ‘Voices of the Muse’ were very, very talented as were the other entertainers. No matter what type of music you liked you could enjoy it somewhere on board. The pool is excellent and also very pretty. In fact all of the ship is even better than photos show. I had such a great time that I wanted to stay on for the next leg of the cruise- ending in Bali. This is where my only area of complaint comes in. Even though the ship was just a little over half full SilverSea initially would not offer any discount at all! The onboard Cruise Director made several more phone calls but the most that SilverSea would do was to take a measly £200 off the cost of the cruise AND I would have to arrange my own flights home on top! I felt that was a very mean offer and said no. I don’t understand why they could not offer a reasonable deal when there was soooo much suite availability. I wasn’t asking for a free cruise- I was prepared to pay a reasonable amount but there was just no flexibility at all. So - overall - the cruise was simply amazing, over and above anything you could imagine and the crew from Captain down to every other person on board were outstanding but staff at head office very unhelpful when I asked to stay on. Read Less
Sail Date December 2018
Cabin smallest we had ever had, cabin steward hard to comment on as we only saw him a couple of time's but he was very pleasant when we did bump into him . Trips so overpriced we actually cancelled them all apart from the first one ... Read More
Cabin smallest we had ever had, cabin steward hard to comment on as we only saw him a couple of time's but he was very pleasant when we did bump into him . Trips so overpriced we actually cancelled them all apart from the first one (Phuket) and did our own thing from then on for easily a quarter of the price being asked for by NCL, we were very lucky that another passenger mentioned this to us, Something I would recommend to everybody! Entertainment in the evening on two particular nights was excellent and would have happily paid to see them in the West End but the rest was pretty mediocre. We dined on 3 separate nights in Speciality restaurants being Cagney's, Moderno Churrascaria, & La Cucina. Cagneys was excellent, Moderno was also very good, but would not rate La Cucina (poor menu choice and food was only luke warm and not particularly appetising). The main restaurants were reasonable apart from the food when it reached us was nearly always lukewarm, but have to say the staff were on the whole lovely. With so many cruise lines to choose from would we go with NCL again it is very debatable as overall impression was of a company putting profit over the wellbeing of their customers, especially as the life boat drill was a farce and I have never seen anything like it on any other cruise line, heaven help us if there had been an emergency!! Read Less
Sail Date November 2018
Royal Caribbean – Voyager of the Seas, what can I say. Our room was dirty, but that is surely not the fault of the staff as I think that their time is limited as to how much they spend on each room. Maybe 5 minutes. Tired, out dated, ... Read More
Royal Caribbean – Voyager of the Seas, what can I say. Our room was dirty, but that is surely not the fault of the staff as I think that their time is limited as to how much they spend on each room. Maybe 5 minutes. Tired, out dated, heaps of rust in areas on the balcony. Needed to use the toilet brush at one stage and on giving the toilet a thorough clean, it was sickening the amount of black mould that was under the rim. 8 flushes to get rid of it, so I now know why there was a consistent black ring around the bowl at water level. Bathroom glass shelves had left over residue from previous users, i.e. toothpaste, rubbish left in bins and the room had a nasty musty smell to it. Two tea bags and two small milk capsules in room for 2, plus a jug, but was loathe to use the water from the bathroom to fill it. Food was below average. First night we went My time Dining, hot food served was cold, missing ingredients as per the menu and small portions, so even after 3 courses you were hungry. Caesar Salad ingredients were lettuce, 3 croutons and half a cup of dressing. Where was the parmesan, bacon and egg?? Buffet had much better options and you could get a decent plateful, but still average in quality, but it closed at 9pm, so no chance of a late night snack if you were hungry after the show. There was one area that was open 24hrs, but let’s hope you liked really tasteless pizza. Bar drinks were expensive as were coffee and anything else including bottled water. Administration staff had very poor to almost no English, the guy that made our beds should swap with the ones taking your money at the desk. The staff, overall were excellent and did not hesitate to assist, but it could not make up for the tired décor and very poor quality of the food. My first and last trip on anything Royal Caribbean. So glad it was only 4 nights, so many people disappointed and wanted to get off even before the ship sailed. Read Less
Sail Date October 2018
Hi All, If you are planning to cruise with Royal carrabien never ever go for voyager of the seas . I had worst experience of my life felt like trapped in ocean .Below are my point to point clarification of my sufferings . 1. I ... Read More
Hi All, If you are planning to cruise with Royal carrabien never ever go for voyager of the seas . I had worst experience of my life felt like trapped in ocean .Below are my point to point clarification of my sufferings . 1. I landed up at cruise with surprise news as water bottle is paid and only way u can get water store in your room for kids or adult is to pay . 2. Rusted recliners and chairs in balcony . 3. Bathroom doors and toilet seat are either broken or not functioning in my Room , deck - 4, deck 11 common washroom . Soap despensers not funtioning . Flush doesnt work in one push ( in my friends room ) . 4. Staff is rude no sense of customer service and empathy . 5. No option for liquor , U cant even buy bottle on cruise and have liquor in your room only way is to get beverage package for all in room ,even for one Pax you are not allowed to take beverage package and over all cost of package is highly costly . 6 .Staff dont even try to resolve concern of travellor . 7. I lost 2 Soft toy for my child , nothing found till last dsy . 8 . Without any prior consent or my knowlege cruise charged 14.50 USD gratuities per pax per room has been charged to me , No information given . 9. I was clearly informed by cruise direct.com as there will be no hidden charges on cruise ,however i have to pay thialand Visa though i never wanted to go to Phuket fof offshorin 10 food - Breads and lot of veggie / indian curry were not at all fresh . I ended up paying ~1 K SGD exttra on cruise though i was informed no hidden charges . Pathetic cruise for cruising never go for it . Read Less
Sail Date September 2018
When my partner and I cruised the Caribbean on Oasis last year - we were so excited had a great time that we decided to book a second cruise - on the new Ovation of the seas The ship itself is wonderful. It is large, modern, great ... Read More
When my partner and I cruised the Caribbean on Oasis last year - we were so excited had a great time that we decided to book a second cruise - on the new Ovation of the seas The ship itself is wonderful. It is large, modern, great decor, casino is well organised, and the two-seventy area is magnificent. They even had a sports bar that’s always open for games - unlike the Oasis. The onboard activities were also very good. Ifly (which normally costs $100 in Sydney) was free, rock climbing, a lot of trivia etc. however I had two major problems: 1) the escape room activity was practically impossible to book as a slot would only open when there is a request. This means you can’t book online. In fact - I’ve only seen two timeslots available - both while we were in Hong Kong rather than a sea day. 2) the staff during the bumper cars was appalling. It is a 3 minute ride - and a few of the customers were unable to drive their cars as they didn’t know how exactly - and rather than go and assist they just continued to chat among themselves and not paid attention. Now that’s out the way: Food is mostly good. I see a few people complaining here but to be honest I did not have any issues with it - especially considering the freshly made stations. Maybe there isn’t as much variety as before but the food itself was fine. The specialty restaurants were adequate and definitely worth the $28 a head per meal. They are unlimited food too. The hot dog takeaway was only open 5 hours a day or so - which is highly disappointing Customer service was probably the most disappointing experience in the ship - while the cleaners and waiters were good - the helping stuff was not. They never had the right answers and there was always a long wait. Consistently they would need to call their manager for every issue. The half the soda machines either didn’t work or had no coke in them! Ridiculous. You pay $12 a day and you expect the coke. And this was the case for at least half if not all of the cruise time. Yet the staff couldn’t do anything about it. Asking about excursion help was difficult too as the staff was unable to answer whether I would be able to do a particular excursion due to me being on crutches. disembarking was terrible in China and completely unorganised. I was with a broken foot and on crutches yet was made to stand for over an hour - no helping staff, or anything at all. Really ridiculous. It’s a shame as the ship has high potential but is completely disorganised. Lastly - shore excursions were hot and cold. Some of them were great (Hoi An and beijing) while some were really disappointing such as denong - mainly due to the Ho Chi Minh port cancelling several days prior to arrival. Read Less
Sail Date April 2018
We did this cruise because of the ports .. great ports .. but as soon as you go on board you are offered a glass of champagne but while you may be drinking your champagne you are hounded to buy packages .... drink packages .... specialty ... Read More
We did this cruise because of the ports .. great ports .. but as soon as you go on board you are offered a glass of champagne but while you may be drinking your champagne you are hounded to buy packages .... drink packages .... specialty dining packages .... I did not buy packages because they were very over priced we did go to 2 dining rooms and value for money they were very overpriced .... example glass of red wine was no more than 2cm of red wine in a water glass cost $10.00 .... but the worst is yet to come .... we did 2 cruises .... back to back .... Singapore to Abu Dhabi and then Abu Dhabi to Rome .... the last show in the theatre on the first part of the cruise was the first show in the theatre on the second part of the cruise .... this we believe was all about saving money on entertainment .... and there is lots more .... the buffet on the second part of the cruise where we had 5 days at sea ran out of tomatoes .... banana,s .... and later in the cruise potatoes .... this made the salads look very bleak .... But the worst experience was there safety drill ... there a lot of elderly passengers on cruises and you are asked to go into dining area,s for a period of 40-45 minutes where more than half the passengers are asked to stand .... I am 73 years old and I cannot stand for 45 minutes so I sat on the stairs outside the dining room I was asked to go in the room and I refused on the second leg of the cruise I learnt against the wall at the opening on the other side was a gentleman with a walking stick and he was very distressed I asked one of the staff if they could get him a chair and I was completely ignored .... there facility for safety drill is a shameless and very very unprofessional .... I and many other passengers believe that are putting profits ahead of the comfort and safety of passengers The above points I discussed with customer relations manager Keith Wheelan Read Less
Sail Date April 2018
Chose this cruise because of itinerary and Silversea reputation. Upon arrival in Singapore (pre-cruise program) we were met at the door of our hotel by Silversea Ambassador, Ni, who ultimately was the most exceptional ambassador that we ... Read More
Chose this cruise because of itinerary and Silversea reputation. Upon arrival in Singapore (pre-cruise program) we were met at the door of our hotel by Silversea Ambassador, Ni, who ultimately was the most exceptional ambassador that we have ever encountered. She arranged for early check-in and made outstanding suggestions and reservations for the days we were in Singapore. On the ship (Silver Shadow), our Butler, Guest Relations Manager, Wait Staff and Officers all provided outstanding service. My husband had an unfortunate accident on the first day of the cruise (tripped on broken curb getting off tour bus and broke his ankle) so our cruise was cut short but everyone on the ship could not have been more attentive and helpful - even the Captain sent chocolates with a "Get Well Soon" message. From a service standpoint, Silversea provided the best service we have ever encountered. As we have a food blog, we were disappointed that we were unable to experience the Specialty Dining options onboard as we had to leave the cruise early. We'll try Silversea again - just for the service! Read Less
Sail Date February 2018
Warning, if you're not a foodie the first few paragraphs will bore you! FOOD & DINING VENUES I am a lowly two-star mariner, but know the ropes of HAL cruising and had been going to the specialty restaurants to reduce my ... Read More
Warning, if you're not a foodie the first few paragraphs will bore you! FOOD & DINING VENUES I am a lowly two-star mariner, but know the ropes of HAL cruising and had been going to the specialty restaurants to reduce my meals in the MDR on past cruises. After reading so much about HAL's cost-cutting measures I thought I'd be disappointed with my meals, but instead was pleasantly surprised. Certainly the portions are small, but not when it counts. On steak and lobster nights, it was more then enough (though I think some were ordering a second lobster tail -- and good for them!). My steak was perfectly medium-rare, and this was the first cruise it came out perfectly. Most of the lunches in the MDR, were even better than dinners. I was surprised to like even the chicken strips which appeared to be hand-breaded with a coating containing crispy almond slices. I loved them so much and knew my (12 year old) daughter would actually want to eat in the MDR if she could have them, so asked for it to be arranged, and no problem -- she had them for dinner that same evening. Curries, were mild and the lamb was fork-tender, and delicious. I usually don't order any ethnic food on HAL, because I mistakenly thought it would be food-fair quality. Shame on me! As for the paid dining venues, we had 3 dinners in Canaletto, 2 dinners and 2 lunches in Pinnacle Grill. Pinnacle was excellent (as had been our previous experience), and the menu also included a page of selections from Tamarind (which I had tried on the Eurodam previously). I had not liked Canaletto on a past cruise, but due to recent reviews here gave it a try again. It was really tasty. Not every dish was to my liking, but we did get to try most of the selections over the 3 meals, as there were 3 people sharing -- lots of food to choose from each evening. The service in Canaletto was just as attentive and kind as I've had in Tamarind, and I feel like I'm getting better value as the price has crept up over the years for PG. Breakfasts for us were primarily in the Lido. I liked the quiet atmosphere of MDR breakfasts, but the hours didn't always work. With my jetlag I was up early and waiting for Lido to open most mornings. I also seemed to have a better chance of getting my eggs done perfectly (for eggs benedict) as they were made to order instead of having the poached eggs reheated. I think the food in the Lido starts out very good, but if it sits there it tastes terrible. There was a huge difference between getting french toast made to order, vs. them taking it out of the warming drawer. The waffles also suffer under the heat lamp, so my main trick to the Lido was to pick anything they would make in front of me. Prime lido breakfast times were terrible to get a seat. People were circling watching for any sign that you might be finishing, and if you were 4 people (at a table of 6 for instance), you could bet another couple would come to sit with you. Next cruise I think I will take those extra steps out to the pool deck -- it is such a quiet spacious atmosphere in comparison. Tea time wasn't as good as I remembered, they serve Bigelow teas (English Breakfast, Darjeeling and Early Grey primarily -- not sure if they have herbal choices) and can't really manage to get you milk for your tea like they do the silver cream jugs. They will bring milk in a juice glass (which you can then spill all over the table when aiming for your teacup). The hot water comes to you in small metal-ish pots, but is often not quite hot enough to really brew well (which is done in your cup not a teapot). That aside, there were a couple of tasty deserts and sandwiches -- most were rather bland but pretty. My husband and daughter raved about the tuna salad sandwich, so when I asked for one they were already done. The next batch of sandwiches to come out did not include the tuna -- so be warned, they are a good thing and will be gobbled up! Despite the great onboard food, don't fill up on a big breakfast for your days in port on this itinerary. Vietnam (in particular) is a treasure of AMAZING food! Eat in the lido on your day in Cambodia (you'll understand when you go!). Okay, enough about food. ENTERTAINMENT (or lack thereof) I will start by admitting my husband and I are in our mid 40's and do not fit the HAL demographic they are trying to serve. We LOVE Trivia and pretty much centered our schedule around it. The BBC Earth presentation to music and EXC talks about the ports you're seeing are also very good. The mainstage shows were often cringe-worthy (as my daughter and husband decided), and we walked out of many. Those talented Volendam dancers and singers are poorly choreographed, have old music, boring sets and some awfully ugly costumes to deal with. I hate to be negative, but only one of the 3 special acts they brought in were really enjoyable right to the end and kept me in my seat. I don't really want to mention the acts I didn't like, everyone needs to form their own opinion. The venues often did not hold the crowd adequately -- standing room only (uncomfortably crowded) at the Test Kitchen presentations, the one good movie they showed we couldn't get a seat at. There were scheduling blunders so trivia got moved to a bar (yes, people had to leave the crows nest and head to The Mix, and there were hardly any seats for everyone. If you like classical violin, the couple who plays in the Explorers Lounge are excellent. As for our beloved Crow's Nest, the DJ request nights were awkward. When you have such a spread in ages wanting to dance, each song could have a whole new set of people going to the dance-floor or not at all. The disco set got a few tunes and was getting in their groove, when all of a sudden a ballroom dancing type song comes on and there is a complete change of the demographic. Same with 80s-now music -- a whole new crowd would come on. It made for a disjointed evening, and who wants to sit around and listen to 10 songs from a decade they don't related to, just to get to the ones they do like. They need another dance club on this ship and have a theme IMO. I'm not sure if wine-tasting counts as entertainment -- it was a paid event. It was a fun enough event but mostly mediocre wines. There was only one that I ended up purchasing for dinner, but it was a good way to spend a bit of the afternoon. People were relaxed and chatty -- it was quite social even though I attended solo. STAFF I love them. I had a list of names at the end of the cruise to make sure they got formally recognized in my review sent to HAL. I hope it helps them -- they are a wonderful crew. My room steward San, was amazing and predicted my every need. SERVICES This is the first cruise I purchased the unlimited laundry. OH MY WORD. Lovely and clean pressed clothing, bagged and folded neatly. It was almost the highlight of the day to get my clothes back! Also with this hot itinerary, I really needed those linen shirts more than I thought -- it was fantastic to have the laundry and I won't go without it on future cruises. SHORE EXCURSIONS I had 3 HAL excursions, and only one of the guides had fluent enough English that he was great to listen to. One of them practically shouted and kept spelling out words (to make up for her accent no doubt). It was very slow with such a large bus of people. I highly recommend going to the Sanctuary of Truth (it is stunningly beautiful, a marvel). However, I would have been much happier taking it at my own pace and hiring someone to get me there and back. The ships tour was too long and the guide appointed to us was loud and annoying to be around. I had 1 excursion with a group from Cruise Critic, and it was a smaller group for Ha Long Bay. I think that was much better, the smaller group made it more relaxed and this tour included an amazing seafood lunch. Three other tours we did were arranged privately for our family of 3. Now I know this is absolutely the way to go. We had amazing fun with our guides in Vietnam. On the back of scooters in Saigon, with insane traffic, driving into districts where they rarely see foreigners is really fun. They were very curious about us. It was food/sightseeing tours we had arranged and we had the most amazing food experiences. Things I can't get at my local Vietnamese restaurant for sure. And the ones I had tried at home were different there, and so delicious. It is shockingly cheap outside the tourist areas, we had a feast at lunch for 6 of us (3 guides and 3 in our family) and it came to the equivalent of $12 CDN. Getting off the beaten track, in to back-alleys and cooked in front of you almost primitively. Not something I would have experienced without a local guide for sure. Do not miss Hoi An. It is an absolute treasure and not to be missed. If you can stay into the evening, it is very beautifuol and atmospheric with the lanterns lit throughout the streets. Great shopping there too. If you need souvenirs in Vietnam, they are much classier in Hoi An. IN CLOSING Overall, we loved this cruise. It was an amazing itinerary, the ship was in good enough shape for us, food was great as were the kind gracious staff. I had a good book and a deck of cards so can entertain myself anywhere -- I didn't need HAL to do that in the end. Read Less
Sail Date January 2018
My husband & I & our adult son have just returned from our, carefully researched and happily anticipated cruise around Indonesia. Our son has, well controlled & monitored, Bi Polar Disorder. Our staterooms were comfortable. ... Read More
My husband & I & our adult son have just returned from our, carefully researched and happily anticipated cruise around Indonesia. Our son has, well controlled & monitored, Bi Polar Disorder. Our staterooms were comfortable. The food was good quality in both the buffet & main dining room. the 'Brunch was a standout. Service there was very good. We also ate in Prime specialty restaurant & it was excellent. The public spaces were pleasant & cabin attendants very good. All of these aspects validate the value of a cruise. These things, however, pale into insignificance if our priority of emotional well being is not met. The Hotel Manager, on this Azamara Journey, comprehensively failed to give this to us. To facilitate making his job easy, he sacrificed our holiday to maintain the status quo for the ' regular ' Client Base & the staff. The surreal atmosphere, once in board this ship, was one of ' team staff ' & ' team cruiser ' all working together for the elusive Superior Azamara Brand. Our son was involved in an incident of indiscretion one evening for which he apologized & expressed his great regret. After enjoying just 4 beers, he was refused service at the ' pool bar ', ( because he had had too much to drink the afternoon before ) After that , he had made a firm conviction not to drink too much. We were with him & he was happy & not inebriated. Because he was refused service, on this occasion, he became bewildered and with disappointment he kicked a bucket of ice being moved, on the ground, into the back of the bar, unintentionally slightly bruising the leg of the bar staff member who was moving it. No passages were in jeopardy of having their cruise spoiled & staff were not in danger. He was ' Tried & judged ' by the Hotel Manager. Regardless of our resounding reassurance of " no chance of re occurrence ". Heavy handed punishment was inflicted on my son ( accompanied by a strongly implied threat of being evicted from the ship if the punitive conditions were not adhered to. ) I was an after hours manager for 30 years at a large private hospital, dealing with some extremely difficult situations, so I was astounded by the Hotel Managers lack of intelligent empathy that resulted in the discrimination that destroyed our holiday... for all of us....... ( in support of my son, who was summoned to the Managers office, I was forced to miss my highlight excursion to Borobudur, our main reason for going to this part of the world ) So........ take care, & be warned, fellow cruisers, if you choose to sail on the good ship Azamara Journey, never make a single mistake & play your part in the ' team effort ' game.......because you will not be afforded a second chance to redeem yourself........... So disappointing. Read Less
Sail Date January 2018
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
Sail Date December 2017
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of ... Read More
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of wasting our time. But it is our last trip with my brother before he went overseas, so we decided to go. And seriously, this is my first cruise and it is AWESOME! well, for me the ship was huge (although they said it's a small ship). Food was FREE (even for semi fine dining version), unlimited and great (especially for indian food), but you have to pay for other premium drinks. the timing was PERFECT (23 Dec at 22.00 until 27 Dec 14.00). I respect all of the crew members that give their best effort to serves us day and night with their best smile to ensure our best experience on cruise (THANK YOU!). The cabin design is old fashioned, but CLEAN, they clean our cabin twice a day. Endless parties and event for sure. Definitely WORTH IT for their value for money. To get this personal, I'm 22 yrs old and I came from Indonesia. Not really the best cruise for my age, but I totally recommend this cruise for FAMILY who had kids around 12 yrs old. Read Less
Sail Date December 2017
We had never sailed on HA and had heard good things about this cruise line, so when a Dec cruise to Asia came up with ports we had never been to but wanted to see, we jumped at the chance to be a part of this experience. First off, the ... Read More
We had never sailed on HA and had heard good things about this cruise line, so when a Dec cruise to Asia came up with ports we had never been to but wanted to see, we jumped at the chance to be a part of this experience. First off, the crew and staff for the most part were great - very friendly, helpful and accommodating. In addition to the destinations, they were the best part of the cruise! Negatives: 1. our cabin - it looked good, but the air conditioning never worked so it was always 75°F or more, in countries that were already uncomfortably hot and humid. The staff were vigilant in trying to fix the problem but were not successful. Also, there was a leak somewhere that left a wet area outside our bathroom for the entire 2 weeks. To remedy the problem, a large, loud fan that blew hot air onto the spot was brought in, but as our cabin was already too warm, we sent the fan away after a few hours. 2. public areas - meanwhile, the hallways and public rooms (bars, theater, restaurants, library, etc.) were freezing cold, which other passengers also complained about. That finally got fixed on our last 2 days on board. It's a wonder that we didn't catch a cold. 3. the food - the food at the Lido and in the dining room was bland for our tastes (being foodies from SF who are 65+) and seemed geared to older people whose taste buds don't like surprises. I finally started asking for sambal to be brought out for my meals, which they did. We also thought that the meat and fish served was not the best quality... The fries at the Dive-in and the morning congee and omelettes at the Lido, however, were some of the best we had. The other problem with the food was that it was generally not served until 7am or after 8.30pm, so there were a few times we woke up or went to bed starving. Also, as everything at the Lido had to be served, there were long lines of impatient, sometimes rude, passengers. 4. the activities - On Princess cruises I'm usually racing from lectures to dance classes to trivia, and back again, often without enough time for a sit-down meal. On this HA cruise, I was rarely busy as there were few lectures and even fewer dance and arts and crafts classes. It was good to have down time, but I felt again that this cruise was geared to older, more sedentary passengers. The Test Kitchen and lectures that were given, however, were excellent and informative. 5. the excursions - Most ship excursions are expensive, and these were no exception, but the HA excursions were much better than the ones I've been on with Princess. The guides, transport and organization were generally excellent, but were worth paying the premium prices. Read Less
Sail Date December 2017
the ship is new and has some quirky new features (bionic bar, the big arm that takes you into the air high above the ship by the way this is free) but they still allow smoking on the pool deck near the centre pools and kids area which most ... Read More
the ship is new and has some quirky new features (bionic bar, the big arm that takes you into the air high above the ship by the way this is free) but they still allow smoking on the pool deck near the centre pools and kids area which most passengers cannot believe as you have to walk through this stinking area to get to the wind jammers if you are coming from the front of the ship, RCCL should ban smoking all together or put the smoking area right down the back of the ship away from everyone especially KIDS. we stayed in a front cabin which are nice and well appionted below the bridge overlooking the helicopter pad (got to see a very smooth helicopter winch operation REALLY close up courtesy of RAC rescue WA off Bunbury and have video ) BUT these rooms get a lot of wave noise from the hull even in small swell so beware there can be a lot of booming which travels through the superstructure into these 9500, 9502 9504 etc ,etc. there was an out break of GI but you need to look at the bigger picture there were a lot of ignorant passengers who we witnessed NOT washing their hands so they only have them selves to blame, plus this ship did originate out of china and had been working the rounds there for some months so we firmly believe GI was already on the ship prior to boarding in Singapore. on a brighter note the diamond club was excellent and because there were so many D members on board they expanded the D club into the music hall which worked well. this was policed by staff so that only members were allowed to enter having to show your sea pass (stopped all the free loaders). all staff went above and beyond to make sure that all areas and passengers were constantly sanitised and could not have done a better job. we as many other passengers were not effected BECAUSE WE followed the rules and instructions. overall we had a pleasant time. Read Less
Sail Date November 2017
I choose this cruise because I wanted to try a different experience and I expected a little more from an old, Italian ship. I have cruised before Star Cruise Virgo & Gemini. I would say they are so much better. Bascially, it is ... Read More
I choose this cruise because I wanted to try a different experience and I expected a little more from an old, Italian ship. I have cruised before Star Cruise Virgo & Gemini. I would say they are so much better. Bascially, it is just like any other critiques that i saw from the internet about the ship. For the first day, it was already a hectic. Nobody told us where to queue for checking in onboard. My boyfriend and I checked in our luggage and went straight to ask for more information about checking in. We were told from a costa uncle that we just have to queue along with the crowd and wait for our colored tags to be called. First we arrived at the scene, the crowd was overwhelming. Everything were just not organised. There was no line to queue. Everyone was just queuing in whatever way they like. So we queued along with them. After about an hour, my boyfriend realized we were in the wrong queue. We are Singaporeans and yet we are queuing at the foreigner's passport side. Nobody even asked us whether we are Singaporeans or not. So we wasted an hour plus queuing for what is not supposed to be for us.It was really ridiculous given that we arrived at the terminal 1 hour earlier and could have already be inside the ship rather than queuing for the wrong queue. Following, we checked in to our cabin and we started boiling water. The water tasted WEIRD! The water has a taste of metal and salt. I cannot believe even water doesn't work for us. We even had to purchase 1.5 litres of water bottle to drink fresh mineral water on the cruise. So we couldn't even make hot water to enjoy the teabags in the room. We pay for the cruise, the onboard gratuities and yet we have to pay for fresh mineral water too. It is seriously too much. After settling everything, we decided to turn in for the night. Our bed were 2 single beds joined together so both of us slept on different single beds. The next morning, my boyfriend had bites from bed bugs. It was terrible. Initially, we did not know whether it is a bed bug or mosquito bites. Hence, we just shrug it off. After the 2nd night, the bites got worse for my boyfriend. It was huge, red, swollen marks. So, I decided to write a note to the housekeepers and requested them to sanitized the bed. And they did. The service crew also called to check in on this matter which was professional. Not that I wanted to pursue this matter but it is just not right to do things halfway. Everyday the housekeeping team would make the cabins. However, i realize they did not take the effort to sanitized it properly. If they did, there would not have any bed bugs. The reason why i say they never sanitized our beds every time is through the smell. The day when they sanitized our beds was when we complained about the bed bugs, right away after they make our cabin, we could smell the sanitizers. Yet, for the other days, there are none. The next ridiculous thing is dining. The ciabatta breads was SO HARD that i could throw the bread and knock out someone.The food was not that bad. However, it was just a repetition. Almost every lunch and dinner for ala carte, the food is very similar. It was like the chefs do not know how to cook other dishes other than the same old dishes. We had the 'sherbet of the day' - pineapple for 3 days straight. How is that sherbet of the day? More like sherbet of the whole trip. It was like as if the pineapples from the buffet line had too much leftovers and they just come up with the idea of using the pineapples to make sherbet. Some food from the breakfast buffet line was also cold when we were the FIRST few customers to enter the buffet. This is just too much. I did not expect the 'beforehand prepared food' to be piping hot. However, I could have at least expected warm? The service from the buffet line was relatively okay. When we queuing for our lunch and dinner in the ala carte restaurants, the service staff actually allowed some customers who cut queue to enter the restaurant! That is so disappointing. People queued for a reason and it is to be fair. The worse thing is that the service staff actually allowed the customers who cut queue to enter the restaurant without even trying to stop them or asked them to queue. WHAT IS THE MEANING OF A QUEUE THEN?! At the last day of our cruise, we had lunch at a ala carte restaurant. We were the first few to get our orders done but we waited for the longest time. I do not blame the service for being slow because they are serving a lot of customers. The most outrageous thing is what I actually heard from one of the waiters. As we waited 1 hour for our appetizers, I asked one of the waiter (who is not in charge of serving food to our table) about our food. The waiter said:" Hi madam, this table is not my responsibility. You have to wait". My immediate reaction was like WHAT?! How could a waiter say that our table is not his responsibility when he did not even take the effort to check for our orders. Even if our table is not in charged by him, he should not even say that our table is not his responsibility. Anyone who had worked before F&B would even have the brains to know that whether or not the table is in charged by you, you should at least try to give a satisfactory reply to the customers. Moving on, the swimming pool was literally SALTY! I had mosquito bites a few days ago and i went swimming. The moment I dipped myself into the pool, i could feel my mosquito bites with intense pain. It was like putting salt onto my wound. Even my face was extremely painful after i swam a few rounds. Both the spa's swimming pool and the main pool is salty. It is not worth the swim. I swim to relax but instead it spoiled my mood. Last but not least, I would say i pay a rather absurd amount for the cruise. It is not worth the money. Everything onboard is by USD which makes it more expensive. On the trip, i had more worries than anything. It is supposed to be a fun-filled relaxing holiday but it turns out to be the worse. In total, i pay an extra 52 USD for onboard gratuities with a sum of $500+ of cruise fees. This cruise is totally not worth the money for the treatment i received. Other than the above mentioned, the staff of costa was rather friendly. Read Less
Sail Date November 2017
Chose a new ship having recently been on the tired Grand, loved the itinerary, found things lacking such as: No promenade deck! Well can go up and down part of deck 7, have to squeeze in past tenders, sweat as go past hot air vents then ... Read More
Chose a new ship having recently been on the tired Grand, loved the itinerary, found things lacking such as: No promenade deck! Well can go up and down part of deck 7, have to squeeze in past tenders, sweat as go past hot air vents then turn back and repeat as can't do circuit Space in theatre appalling, only went to 3 things as had to queue for an hour to get in ALSO mother disabled and viewing in disabled seating area in theatre was atrocious only top 1/4 visible if not in front row! No alternative entertainment being offered simultaneously in Vista to reduce demand in theatre 3,500 pax 900 ? Seats two shows the math does not work. Lack of bars/ drink service Lack of swimming pools Cabin ( standard balcony) very cramped , no second chair or table ( brochure picture clearly shows both) balcony very small Food tepid in self serve Why is towel booth required on deck 16 lido, when there are towel stands surely it would be more use as beverage station........ Lack of cold/hot beverage points in accessible areas, i.e. Prior to handwash... Ridiculous hand wash station prior to Horizon Court Excursions very expensive/ poor value for money, tour guides on the whole difficult to understand Piazza area superb but WHY the vast area devoted to photos surely these could be displayed on smart TV in cabins, this area would be much better as a social area Entertainment was lack-lustre, day time activities on Sea days minimal and/or un hosted, NO SAILAWAY / cocktail of the day or events like BBQ held on lido deck in evenings, theme nights / pool parties or local entertainments/food experiences Shops on board too high end!!!! Where were the rummage sales? We all want souvenirs and or grandchildren presents Read Less
Sail Date June 2017
We booked with a travel agent that included precruise and postures tours, airfare and transfers. The entire experience was excellent. Embarkation ran smoothly. We did private tours which were interesting and fun and we met some wonderful ... Read More
We booked with a travel agent that included precruise and postures tours, airfare and transfers. The entire experience was excellent. Embarkation ran smoothly. We did private tours which were interesting and fun and we met some wonderful people. The ships staff were so friendly and spoke to us always as we passed by including those cleaning the common areas. The Captains Club manager,Rati, was amazing and very helpful. The cocktail waiters in the Reflection lounge were very efficient. Our room steward was superb and over and above helpful and no request was delayed or unmet. The entertainment was mixed and not all was to our liking but tribute shows are not our cup of tea. The two women musicians, violin and guitar ( can't remember their name) were wonderful. In all fairness, with all the different people on board it is impossible to meet everyone's tastes. The food in the MDR was excellent every night. I would say we were very pleased with our experience on the Constellation. Read Less
Sail Date April 2017
Thought it would be an exciting cruise and brought along 21 family members. Ship was relatively new and food was okay. We all spent big bucks on rooms with balconies and one of us had a birthday and all royal caribbean did was left a ... Read More
Thought it would be an exciting cruise and brought along 21 family members. Ship was relatively new and food was okay. We all spent big bucks on rooms with balconies and one of us had a birthday and all royal caribbean did was left a really tiny birthday card in the room, so tiny it almost got discarded as waste paper! Such was the generosity and extent of so called excellent customer service. We will never go on any royal caribbean ships anymore ever. worst experience and really boring. do not recommend cruising on this ship , the only decent activity was meal time even that you have to wait for tables. The pools were for looks only and small , cannot accomodate more than 10 at one time or chances are you will bump into each other. Cruise really did not offer much. such disappointment. Wish i could have my money back!! Read Less
Sail Date March 2017
First time have the cruise holiday with my family, chosen the Balcony Room with Sofa Bed and the room size is comfortably accommodate 4 of us. We were so busy everyday with all the onboard activities such as Ripcord by iFly, bumper cars, ... Read More
First time have the cruise holiday with my family, chosen the Balcony Room with Sofa Bed and the room size is comfortably accommodate 4 of us. We were so busy everyday with all the onboard activities such as Ripcord by iFly, bumper cars, flowriders and the swimming pools, and NorthStar. We have bought the 3-days Specialty Dining voucher and there is no regret for paying extra on this, although Royals ships have fabulous buffet dining which is inclusive in the package. But still the whole dining experience was wonderful, from the restaurants' ambiance, staff service, food variety and quality, thumb's up! After our first experience with Royal Caribbean, we know that it's very difficult for us to go others cruises as our expectation will be super high and in Asia country, I believe there is not many cruise would be able to beat The Royal standard. Now we are eagerly waiting for the new Oasis ship which hopefully by 2020 it will complete it's construction and come to Singapore soon! Read Less
Sail Date March 2017
We chose this cruise for a couple of the ports it was going to. Debarkation was always a mess and getting help was impossible. This ship is to large. Our account had charges on it for stuff we didn't even order. I asked at the shore ... Read More
We chose this cruise for a couple of the ports it was going to. Debarkation was always a mess and getting help was impossible. This ship is to large. Our account had charges on it for stuff we didn't even order. I asked at the shore excursion desk if I could get help with my husband getting of the ship as he has emphysema and the walk was to far for him she fobbed me off rudely and said they don't help or have wheelchairs. Our account had charges on it for items we didn't use or buy. Entertainment was kids birthday party entertainers. No kettle in room and was taken of me to find out that most of the Chinese on board where allowed to have them and I spoke with a lady from Scotland who got to keep on in her cabin, there should only be one rule for everyone. My husband had dress shorts on and was refused entry onto one of the dining rooms although the Chinese patrons were getting in with the same clothing on. Read Less
Sail Date March 2017
The crew, especially our Cabin Steward "Eka" and our Waiter "Marlon" were absolutely wonderful and catered for all our needs, especially my 81 yr old mother, I requested a Shower Chair and one was found, and because my ... Read More
The crew, especially our Cabin Steward "Eka" and our Waiter "Marlon" were absolutely wonderful and catered for all our needs, especially my 81 yr old mother, I requested a Shower Chair and one was found, and because my Mum couldn't sleep in the bed (she is due for a hip replacement) a Club lounge chair was brought in for her to sleep in, so I was happy with the service and help that we received. The ship was clean, and the rooms (ours was an interior on deck Aloha 331) was spacious and well set out (Better than Dawn Princess), plenty of wardrobe space and hangers. Entertainment was good, liked "The Sound" band, Food was delicious as always, but would have liked Baked beans available every morning (my family think not :) ) at the Horizon Buffet. 11yr old daughter loved the ship, but didn't do the Children's Program as she preferred to do her own thing. Some of the places we visited, I wouldn't go to again but others I would so it is an individual taste. Overall we had a great time and I would definitely cruise with Princess again. Read Less
Sail Date January 2017
We were attracted by the fact that the ship takes only ca 700 passengers and can navigate into rivers and ports that the larger vessels cannot reach. The most outstanding aspect of this cruise was undoubtedly the crew who could not do ... Read More
We were attracted by the fact that the ship takes only ca 700 passengers and can navigate into rivers and ports that the larger vessels cannot reach. The most outstanding aspect of this cruise was undoubtedly the crew who could not do enough for us. Dining was very good and the speciality restaurants excellent. The drinks package was very good and the wines well chosen with a choice of two different whites & reds (and I think rose) offered every day. I had travelled around Asia in the past on business but not been to Vietnam which my partner and I enjoyed the most, especially, the Azamazing evening in HCMC (Saigon). We also enjoyed the other destinations (Singapore, Bangkok & Hong Kong). Entertainment was directed by the irrepressible Eric and the last night show was hilarious. The hotel in Singapore (Pan Pacific) booked by Azamara was superb but the post cruise hotel also booked by Azamara in Hong Kong was awful. We stayed two hours and moved to The Langham (Excellent). I have complained to Azamara but without any satisfaction and very tardy responses to emails. In fact, both the pre and post cruise support lets this outstanding cruise company down, badly. Mr Pimental, please take note. Read Less
Sail Date January 2017
Smaller ship, ports visited and Celebritys name. Excellent size cabin, great service and loads to do or not to do. Smaller, older ship with old world charm, clean with plenty of space. Excellent dining in the main dining room , all ... Read More
Smaller ship, ports visited and Celebritys name. Excellent size cabin, great service and loads to do or not to do. Smaller, older ship with old world charm, clean with plenty of space. Excellent dining in the main dining room , all menues explained and wines organised to match. Food was very good as was the service. Breakfast was a delight in the main dining room ,without the hustle , bustle of the Seaview dining room. Breakfast in the State room was also excellent. We found My Time Dining option was the best for us as we could choose when we had dinner which was important after shore excurtions. We upgraded from Classic drink packages to Premium which included specialty coffies ,premium bottled water and greater selection of drinks, highly recommended. We where worried about shore excurtions and their price. We din not need to worry as the excurtions where good value, safe and rewarding. Lunch on the excursions where excellent. We missed some entertainment through talking and drinking , yes having a great time but what we saw where very good and different. We enjoyed the wine tasting at very reasonable prices throughout the cruise and enjoyed the specialty resteraunts especially Qsine. very different approach to food. Spent plenty at the ships shops which we found better value than any of the ports visited, especially the watches. Overall the cruise was excellent with great service fabulous people from all over the world, and a lifetime of memories. Highly recommended. Read Less
Sail Date December 2016

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