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197 Singapore to Australia & New Zealand Cruise Reviews

Picked this cruise cause it was a round trip, Freo to Freo. The crew was amazing, go out of their way to help. Dining was excellent and the buffet? can't complain. Always something to do or just relax at various spots on the ship. ... Read More
Picked this cruise cause it was a round trip, Freo to Freo. The crew was amazing, go out of their way to help. Dining was excellent and the buffet? can't complain. Always something to do or just relax at various spots on the ship. The atmosphere was absolutely fantastic. The cabaret were awesome and the standard of international entertainment was outstanding. The shore excursions for us here overpriced. We found our own way around the ports of calls via taxis. One important thing that needs to be mentioned is that the online visas are not accepted in Vietnam and Cambodia. Do not panic as Sun Princess organizes this on board for about the same price as the internet which is a waste of time and money. The Princes staff organizes all the hassles of getting on and off the boat at all the ports of call so it is an amazing unforgettable trip. Read Less
Sail Date December 2019
Have sailed on majestic princess, sapphire princess , and the sun , the sun was old and time for it to retire, most disappointing cruise ever.Cruise staff were great though the food went begging / not a great experience, horizon court , ... Read More
Have sailed on majestic princess, sapphire princess , and the sun , the sun was old and time for it to retire, most disappointing cruise ever.Cruise staff were great though the food went begging / not a great experience, horizon court , very poor more like some soup kitchen in quality , entertainment was average though the crew dancers and band were very good, as for the so called international acts [ never heard of any of them and not that great apart from a couple of acts, one of the service staff seemed to have an issue with serving females, quite rude to my wife / unless he was just having an off day ??? OTHERWISE WE COULD NOT FAULT ANY STAFF IN FACT IF IT WASN'T FOR THEM THE WHOLE CRUISE WOULD HAVE BEEN A WASTED,Thew crew on all Princess ships we have sailed on are wonderful I'm sure they are the main reason the Princess line keeps going, The things that were good on the ship were the casino at night , 24hr coffee in the Atrium, movies at sea under the stars on the top deck ,Our cabin was old and in need of refurbishment, Had trouble with our TV remote and needed to be replaced, trouble with the shower / toilet [ $25 ] awarded us for the inconvenience, not enough clothes hangers so we were given cheap wire hangers as extras, had to have light bulbs in overhead reading lamps replaced twice, Door handle on cabin fridge broken so was hard to open [ reported several times though nothing done about it ] Read Less
Sail Date December 2019
I choose this cruise as the Splendor was in dry dock in Singapore before relocating to Australia and thought that the itinerary would suit my wife and myself . How wrong was I . Embarkation was a disaster . The check in people didn't ... Read More
I choose this cruise as the Splendor was in dry dock in Singapore before relocating to Australia and thought that the itinerary would suit my wife and myself . How wrong was I . Embarkation was a disaster . The check in people didn't open the desks for nearly 2 hrs after they were supposed to and then there was a stampede of people all trying to get on board at the same time . They should have waited . Once on board you couldn't have a swim because the water in the pools was to heavily chlorinated , so they were closed for several days until the water could be disposed of in international waters . Some lifts in practically all banks were out of order , TV's didn't work in a lot of cabins , toilets , hot water systems were not working properly and the ship in general was dirty and needed a lot of maintenance . For smokers on board it seemed that every time there was a shore day there was no smoking because the ship was bunkering which is fine , but all day ? boy were there some upset customers . My cabin was ok . It's not a new ship and i wasn't expecting it to be anything special , but in saying that our Cabin staff were great , in fact I should compliment the staff in general . They were a new crew and at first were a bit overwhelmed but they soon got used to it and looked after us really well . The food was something that i was looking forward to , but it fell way short of the standards that I have come to expect from other cruise lines . Small portions and very bland , like there was no salt or spices to make it stand out . It was presented nicely and the staff were great . In saying all that , a cruise is about meeting people and there were fantastic people on board and I hope to meet up with them both on board on ashore . Read Less
Sail Date November 2019
Having sailed on Viking, Holland America, Oceania, Celebrity, Windstar this was the ideal opportunity to test drive Silversea on a short cruise between Singapore & Bali. Embarkation was very slow as two ships leaving the same ... Read More
Having sailed on Viking, Holland America, Oceania, Celebrity, Windstar this was the ideal opportunity to test drive Silversea on a short cruise between Singapore & Bali. Embarkation was very slow as two ships leaving the same evening & queues for immigration were very long Superior Veranda was a great size & you could easily enjoy this size of cabin for a cruise of 2-3 weeks. Butler introduce himself - but we didnt really use his services - felt a little gimmicky, but i guess some people like the ideal of 'staff' always on call. Decor was a little too bland - throughout the entire ship - beige & green - felt that due to the subdued nature of the guests some colour may have lightened up the atmosphere. Crowd generally 70+ - as ship was heading to Australia, equal balance of Australians & Americans. Food was good but not great - 2 good meals & surprisingly the Asian restaurant delivered a superb meal. Gym great size with all the facilities you could require Spa - i had one of the best massages on a ship ever....Ana the therapist fix the knots in my back. Small design fault: in how weather its nice to have a through breeze on the pool deck but none of the windows opened & it got very hot to eat a meal outside Didnt get off the ship in Smerang as didnt want a 11hr round trip journey to the temples. was a lovely quite day on board. Would i sail again - maybe if the itinerary and price were right but i wouldnt go out of my way. Would certainly try an expedition cruise as they have some amazing itineraries. Read Less
Sail Date November 2019
Hi, I'm an experienced cruiser, but have never sailed with Royal Caribbean. My Mum (75)and I flew from Heathrow to Singapore, stayed overnight, and joined the voyager of the seas for the trip of a life time visiting Australia. ... Read More
Hi, I'm an experienced cruiser, but have never sailed with Royal Caribbean. My Mum (75)and I flew from Heathrow to Singapore, stayed overnight, and joined the voyager of the seas for the trip of a life time visiting Australia. We checked in our 2 cases, with full information stapled to handles, confirming we were on the voyager, as the Quantum of the seas was birthed beside. We carried onto cabin, through the bombardment of bar staff trying to sell drinks packages. Settled in, discovered Bombay sapphire had been replaced by vodka ( small detail considering what happened next) Dinner was taken in Windcheater as luggage had not arrived, for us to change for formal dinner, not a problem quite normal for luggage to arrive after sailing 3500 guests on board. Well we had a member of staff call on our cabin, they asked us to go to guest services, the penny dropped, my heart sank really luxury cruise with no luggage! All my worries were confirmed, luggage sent to Quantum and we won't be in port until Thursday (Saturday) when we reached Darwin, we're given 4 xxl tshirts and a small bag of toiletries razor/foam toothbrush /paste and deodorant stick dated 2017 and that was it in complete shock we went to bed, what a way to start our luxury holiday!! After a restless night, we had breakfast with some Diamond plus members on board, they were horrified the way we had been treated, totally unlike Royal Caribbean, advised us to go back to guest services to get more answers, just not acceptable. We spoke to Head of Guest Services explaining our situation Jackie was sympathetic offered to upgrade our cabin(oh we booked window but had interior - another story) Mum pretty stressed by now, she had a small stroke 2 months previously and was looking forward to a relaxing luxury cruise. We were also offered $200 dollars each to buy some clothes. Well Roxy teenage wear was not age or size appropriate or expensive male clothes either we were in the same position, we had been given cleaning vouchers, not a lot of use when you have nothing to wash through. Yes we had hand luggage, but repacked that morning so we didn't have to carry too much, I had taken out my wash bag to accommodate the 2 bottles of wine we were allowed to take on board. The cabin we were moved to had a balcony, which did make life a lot more pleasant, sat in our royal caribbean tshirts as unable and embarrassed to attend Captains dinner or any dining experiences, quite honestly we could not concentrate on booking tours etc such a disappointment all round. Days passed, no information 3500 passengers and we were only cabin with missing luggage. We had to fill out declaration form for our cases to enter Australia, first time we had any news concerning our cases. Day 6 arrived, Darwin at last, did we get a phone call! Don't be silly I went down to find out if they had arrived, Yes at last!! I organised help for the bags, checked over to make sure all OK when we got a phone call asking us to vacate the cabin!! Really poor Mum, I asked Jackie to re consider please. ROYAL CARIBBEAN THINK WE HAVE HAD ENOUGH COMPENSATION so I email Managing Director, slight change of heart an offer of £428 each in vouchers, well still insulting considering we paid nearly £6000 for our luxury repositioning cruise. There were many problems with this cruise, bad service, poor food in dining rooms, cabin flood on our deck from pool, hours to get ashore when tenders were needed cutting excursions short as so many people on board, refurb was only to accommodate more cabins. Guest services was constantly busy with people complaining, at least they had their personal belongings!! Thanks Royal Caribbean for giving us a holiday of a life time to remember for all the wrong reasons. Read Less
Sail Date November 2019
It went wrong with the check in counter at the terminal of Marine Bay Cruise Terminal in Singapore. Before that awful experience everything went smooth. It was my wife’s Australian visa, although GRANTED, that caused the uproar. ... Read More
It went wrong with the check in counter at the terminal of Marine Bay Cruise Terminal in Singapore. Before that awful experience everything went smooth. It was my wife’s Australian visa, although GRANTED, that caused the uproar. She is Filipina, a flight attended for 33 years with Cathay Pacific, and applied on line for an Australian Visa, which was granted within 3 days. The problem, so it seems, was the processing of the visa, there is no link between immigration and the cruise liner’s administration! Therefor they have to call immigration in Australia to verify whether the visa was really granted and attached to her passport. I send the granted Australian visa months before boarding to Vacationstogo travel agent Lex Harrison and the Royal Caribbean Cruise line, when checking in on line, everything was fine, no questions asked. 2 weeks before sailing I received the boarding pass and luggage tags, late because we are interline (airline crew) and therefor got our stateroom assigned shortly before sailing. It took 45 minutes at the check in counter, with many officers involved to get the “GO” signal. It was a humiliating experience, which flashed in my mind as a racial approach. Not from the officers that only did their job as instructed by their superiors and acted courteous and polite. But the fact that despites ALL our pre-check-in efforts, NOBODY of Royal Caribbean seemed to check the documents, but only AFTER we were about to board the ship and to than make us feel like fraudsters, because their processing procedure was faulty! The correct procedure should be that every passenger should submit their visa, in time on line to the cruise liner involved and not when passengers were boarding the ship and therefor prevent the passenger to be treated like a criminal for no reason at all. Another unfortunate experience is the MUSTER CALL. We had to endure 45 minutes in the heat and humidity on deck 4, Reason? Waiting for late comers! It took 5 minutes for the drill. Late comers should be penalized. Sunday mass for the devoted Catholics is at 9.00 AM, but the breakfast starts at 8.00 AM. However the Queue takes 45 minutes to get you to your table. Was it ALL a mistake? …..NO The ship “Voyager of the Seas’, a 20 year old , newly refurbished cruise ship, great nostalgic interior architecture, well thought of economic designed staterooms, is quite cozy. Except for the Sky chapel, which is completely out of line with the rest of the ship, cold, white chalked with huge, white Aphrodite inspired, sculptures. The food is ok, but not as good as Princess or Norwegian, not many variations, shows ok, but the sound mix bad, singers are screaming and screeching due to overpowering volume and wrong equalizer settings, lyrics completely wasted. The ice skating show very impressive. The top of the bill was the acrobat duo…from Ukraine and Italy. Amazing performance. Talked to Cruise Director Michelle about the sound and I must say it improved a bit in the next show. Two singers: one 25th year old USA male and a …..Italian girl. The male singer performed well, the girl should stick to controlled love songs and ballads and not Freddie Mercury’s “Somebody “. She has a lovely voice, but when howling out it becomes unbearable. The wine tasting: 5 wines: 2 white, 2 red, 1 sparkling……2 were as planned, 3 replaced by inferior ones, due to late arrival in Singapore of the feature ones, missed the boat. Complained to the beverage manager, felt cheated. So sorry, send a nice bottle of New Zealand wine with 2 glasses to the stateroom. The Port dockings on this repositioning cruise were absolutely un-interesting, either far off the coast on Anker, so boat transport required, which took very long to execute, or docking in an industrial area, 45 minutes with shuttle bus from town. The newly refurbished staterooms on Deck 3 were noisy at night, due to cleaning or other activities above the staterooms. Staff: very pleasant, helpful and attentive. Stateroom attendant Kadek Sukma from Indonesia excellent. Headwaiter Kai and waiter Ryan in dining room very pleasant, did a great job. Carlo was the best, always pleasant, singing in the Windjammer as washi, washi crooner and in the evenings our table waiter. All and All, a pleasant relaxing cruise. We enjoyed the total voyage despite our criticism ! Read Less
Sail Date November 2019
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a ... Read More
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a scooter for the express purpose of seeing Darwin, but it would not have been safe to take it down the incline, nor would I have been able to ride it back up. Several of the older passengers and those with sticks also had great difficulty in negotiating this ramp, and were completely winded by the time they got to the top. It totally spoilt my day, and several other disgruntled passengers felt the same. Also, don't bother getting a soft drinks package. Despite being issued with the bulky microchipped glasses, there are no soft drink dispensers on board the "New" Voyager. Total waste of money! Johnny Rockets is also a "no show". The venue is marked on the deck plan, but isn't open, and the free milkshake we were promised - "buy one get one free" - so much pie in the sky. BTW, the Windjammer seating arrangement appears identical to the old one. There are certainly no "extra seats", and getting a table can still be problematic. Also, the picture shown in the article is of the Deck 14 lounge, which is NEVER this empty. Read Less
Sail Date November 2019
We have sailed only once previously with RC on Ovation of the seas, from Sydney to New Zealand and back to Sydney, and had a great time so we decided to try the newly renovated Voyager of the Seas. No complaints whatsoever. What a ... Read More
We have sailed only once previously with RC on Ovation of the seas, from Sydney to New Zealand and back to Sydney, and had a great time so we decided to try the newly renovated Voyager of the Seas. No complaints whatsoever. What a disappointment this cruise was. The check in at Singapore was extremely unorganised. There are only two sets of elevators which for a ship of this size is inadequate. To make it worse at lease one elevator was out of order and the up-down indicators and chimes outside some of the others were not working. Don't know what RC did when Voyager was in for the renovations but nobody did much maintenance. Cabin, number 9557, was ok. The main dining room food was average at best, and the winjammer buffet the same. I have cruised many times on Carnival Spirit and rate its food much better than Voyager. Princess cruise lines (Majestic and Sun) food leaves Voyager for dead. Entertainment was good, no issue here. Good variety of guest acts as well as the RC performers. Listening to music in areas outside the theatre was terrible. Small crowded schooner bar at the front and a couple small bars along the overcrowded promenade on deck 5. Too much space taken up by shops and stalls flogging overpriced bags, jewelry etc Service from staff was good. Now my main gripe. I use a wheelchair and was told by RC that their tenders were suitable for wheelchairs. Unfortunately in the two tender ports, Yorkeys Knob and Airle beach, they used shore side tenders instead of those from the ship which were NOT wheelchair accessible. Had I been told this I would not have booked the cruise. Never again on this ship. Read Less
Sail Date November 2019
What a disappointment this cruise was. We boarded in Singapore to find that a lot of passengers on the Fremantle to Singapore run had been affected by virus, the ships captain did all he could to contain it, however the crew were put under ... Read More
What a disappointment this cruise was. We boarded in Singapore to find that a lot of passengers on the Fremantle to Singapore run had been affected by virus, the ships captain did all he could to contain it, however the crew were put under the pump to perform extra duties, continually cleaning the ship down, spraying and having to serve all food, crockery, drinks and condiments. Consequently tables were not cleared or cleaned quickly, some staff deliberately turned their backs on passengers pretending to do other jobs so they wouldn't have to serve. But the worst thing was the ship was freezing cold, this was a tropical location and passengers were walking around inside the ship with COATS, JACKETS and BLANKETS, when complaining (as most passengers did) we were given various excuses, the cold is coming in from the vents outside (it was hot outside) the performers need to be comfortable (so the rest of the ship has to freeze) the cruise director was making jokes about the number of passengers wearing blankets in the theatre and bars. The ship was old and tired, The waiters in the main dining were excellent but sometimes the food was disappointing and the eat tough. The buffet food didn't have a great deal of variety and some of the hot food was lukewarm, Tea and coffee was not hot, to pay so much for a cruise this was an overall disappointment. Read Less
Sail Date November 2019
This was our first ever cruise and to say we were disappointed is an understatement. From the moment we boarded in Singapore after waiting hours in the Port and treated like sheep moving us from pen to pen we were greeted by someone ... Read More
This was our first ever cruise and to say we were disappointed is an understatement. From the moment we boarded in Singapore after waiting hours in the Port and treated like sheep moving us from pen to pen we were greeted by someone occupying our room. The sickness on board and the necessity to consistently scrub up in order to avoid the sickness constantly had you anxious that you might be next. The Port of Cambodia was so bad that we could not get off the Shuttle Bus to explore this town or meet the people who desperately needed our tourist dollar. It looked like an earthquake had hit it. This cruise had a very high percentage of older people which made getting on and off at Ports a little slower than I expected. We ate in the Marquis dining area as we felt that this would be safer than the buffet to avoid contamination. Our section of the dining room had tables that were closed as staff were not available to service them. Some of the staff became sick and the remainder of waiters were given cleaning duties to try and combat the virus, therefore leaving a shortage of staff in the dining room. The food was very average and there were no salt and pepper shakers on the table, you needed to wait for staff to provide you with this and we were not allowed to hold the shakers ourselves so there were many times we got too much salt or not enough salt on our food. Read Less
Sail Date November 2019
It is nice to cruise into Fremantle and we scored a good deal for 3 adults sharing. We had enjoyed several trips on Sun Princess and were fully aware of its advantages and issues. I will tell it as it is, with credit and brickbats where ... Read More
It is nice to cruise into Fremantle and we scored a good deal for 3 adults sharing. We had enjoyed several trips on Sun Princess and were fully aware of its advantages and issues. I will tell it as it is, with credit and brickbats where appropriate. You only get one chance to make a good first impression and Princess Blew this one badly. We had Platinum seniority and swished past the queue to checkin until the local agents handed us our cards - then there was some problem and they ushered us aside to a holding area "for a few minutes". After almost an hour I told them to inform the ship that they had several dozen furious guests and they needed to get somebody ashore to take charge.The Singaporean Immigration officers were quite happy to allow us to board on the confirmation of the local agent staff that we had been accepted for boarding but Celebrity Security refused. There was NO security issue - simply Celebrity's inability to print boarding cards.This portrayed nonchalent contempt for senior loyal repeat guests who deserved better. They should have been capable of reprinting cards and there should have been a responsible officer down there to take charge and facilitate our prompt boarding. We should have been relaxing onboard while they sorted out THEIR mess. Some people had visa issues but at least two couples were sitting there with one anothers' cards. We never got to see ours and there was some suggestion that we were simply being delayed while they sterilised our rooms. We met the Guest Relations Director at the top of the gangway and I told him very angrily that it was a disgrace and there should have been a senior presence to take charge ashore. He said that there was - he had been there 20 minutes earlier! This was when the new cards finally appeared (he probably brought them down?) and the immigration process began. He thereby tacitly admitted the fact that there had been nobody down there for 2 hours before that when something could and should have been done. I acted on my assessment of whether it would be worth spending any more time with him and headed straight in for lunch - at a quarter to 4pm!. We knew by then that Nora Virus was already rampant on board. This happens occasionally in the best of cruise lines and Princess were obviously taking every possible step to reduce the spread of the disease. Sun Princess has had a long record of issues with shipboard waste plumbing - I was not aware of any such during this trip but it would have given a huge leg-up to the spread of any disease like Nora if there were any leaks. New infections gradually reduced but we docked in Fremantle with code Red still in operation, which was disturbing and very inconvenient in that it meant that staff had to serve everything to guests in the buffets. There was one other irritation in that Princess had switched the prepaid coffee cards onto the current cruise cards which were valid only for the current trip. We had a brand new $35 card from a previous cruise. It was a No Brainer that Princess should have switched our credit to the new scheme but . . . NON. They viewed the old card (which was clearly and specifically designed to extend into subsequent cruises) as expired and valueless and presumed to just appropriate the unused value. That amounts to something resembling Theft in my book and is not the way to reward esteemed repeat guests - or to earn glowing reviews! We were lucky to find a young man from Brazil in Guest Relations, who began with a textbook perfect version of the standard Princess . . "we regret that you began with an unfortunate experience and we hope you will be able to get over it" etc. However, he was prepared to listen and he accepted the validity of our concerns about being dumped in a barn for 2 hours and having our coffee card stolen. In brief, he upward-managed an arrangement with his supervisors which left us reasonably satisfied that we had been heard and compensated. Thank you Mauro. This is a young man who is worth cherishing and grooming for fasttrack promotion (in my view as an MBA and experienced manager). Overall, I have downgraded the total cruise experience from my previous Very Good to Average, taking account of the age and condition of the ship and the frustrations, but I would have chosen 3.5 Good if it was available as an option. The architecture still appeals, the Cruise Director and staff were still good and the Trivia in particular were very well run, as were the exercise sessions. The Princess bedding - and particularly the fabulous Pillows! are worth special mention. It is also a pleasant change for Australians to be free of the usual shipboard nonsense of 18% "service fee" (which does NOT go to the staff - you reckon the Balinese massage girls would get US$40 tip for a typical signature massage?) and "automatic gratuities" of $20 a day per guest for waiters and room stewards. The food had slipped from my previous assessment of "Best at Sea" 3 years ago. Still quite good but not outstanding. The whole industry is cutting costs and seafood and steak is less and less common. I must say we had a steady stream of very good Prawns/Shrimps. The desserts were relatively boring after the previous triumphs. It is still very pleasant to sit in one of the bars and lounges with a coffee or cocktail and enjoy the assortment of music options. Movies under the stars was very pleasant and there were a lot of excellent movies in cabins and the big screen. The entertainers all seemed to be comic jugglers or juggling comedians.. The American comic who boarded in Bali was utterly unfunny. The singers and dancers were good without being brilliant and they recycled home in Fremantle. The sets for the production shows were drab and uninspiring. The gym equipment was ok although the walkers seemed to be largely out of action. You could stay in shape if you wanted to. I noticed a few people swimming short laps in the pool. We thoroughly enjoyed the Curtis Stone "Share" restaurant which is well worth a $35 fee. Try it. Such a blend and assortment of taste sensations which cry out to be . . . yes "Shared" It needs to be said that other cruise lines are getting Australians ashore in Vietnam and Cambodia for Aus$10 per head - so why are Princess charging $80 in each country???. Also (and this applies to all cruise lines) most of the ports in those parts trend to be a long way from the supposed destinations (Hanoi Bangkok etc) and you are looking at hefty fares to get to those cities. It is worth mentioning that some years ago Princess continued to charge Indonesian visa fees (US$25) to passengers after they were fully aware that the fee had been discontinued. The fee first appeared on guest accounts on the final afternoon - several days after we left Benoa. They seem to regard this sort of conduct as fair game. And WHY, sweet Jesus, are they going to Cambodia at all???? The Captain apologised for the complete disappointment of what I will remember as "SianYuckVille" - some people paid for an "excursion" to a seafront building site at which there was nowhere that anybody would have considered eating or drinking anything. There are plenty of places in Asia where you can see and do something interesting without having to buy an $80 visa, presumably also a port fee, and then an expensive excursion to Nowhere featuring Nothing. A Sloppy Ripoff Princess!!! Shame on you. Get this nonsense off the itinerary NOW. Most of their cruises seem to stop there but most other cruise lines do not!. It is typical for there to be fewer events on board on Port days but on this cruise it seemed to be even lighter than usual. Would I try Sun Princess one more time - just maybe but only at WAY less than the cheapest fares being offered. There is a perceived premium for any cruise starting or ending in Perth. I would take some encouragement if Princess came out and declared that they have finally, once and for all, fixed the sewage problems. At least the engines and the lifts and the laundries kept working this time. And that is how I saw it. Our next two cruises will be on Celebrity. Read Less
Sail Date November 2019
choose cruise because we have cruised with princess on many occasions and the fact that it was landing back in fremantle. Unfortunately we were soooooo disappointed with this cruise that if it had of been our first we would b=never ... Read More
choose cruise because we have cruised with princess on many occasions and the fact that it was landing back in fremantle. Unfortunately we were soooooo disappointed with this cruise that if it had of been our first we would b=never cruise with ;princess again. Food was always cold, menu was boring even in the dining room there was not one decent show on board mainly singing duos or groups that were dreadful or a juggler/comedian. movies were - spiderman, the avengers, dumbo, mary poppings returns kids movies or old replays of concerts. toilet in room took three days to fix and even then it was hit and miss if it was going to flush - had to use the upstairs deck public toilet. tv couldnt stream movies for more that minutes. felt like they had cut back on luxuries like having your robe and slippers in your room (balcony and upwards) you had to request these and for first time cruisers they would not have known this which is all part of feeling special. drinks, massages and most things on board were over priced. food had to be handed to you from the horizon buffet because too many passengers were sick from the norvo virus and as such long waiting time for service Read Less
Sail Date November 2019
First time cruising with Princess so was surprised thru out the cruise the food in dining room and buffet was cold Including the coffee One morning ordered a omelet in the dining room which is cooked to order and it arrived cold I ... Read More
First time cruising with Princess so was surprised thru out the cruise the food in dining room and buffet was cold Including the coffee One morning ordered a omelet in the dining room which is cooked to order and it arrived cold I feel there is a problem when cooked to order food is being delivered cold We could see the plates in some instance being delivered out with lids and then they just sat there not being deliver to table getting cold as they sat but I think they were also bring cooked a head of time in the kitchen as they were stone cold Our stateroom was good and our steward was wonderful A lot of sickness on ship during cruise Stops in Asia which were interesting and easy to organise day out in port Service at the bars was good and we enjoyed the coffee/food at the international cafe We enjoyed the different quizzes, horse racing and bingo Enjoyed the shows, the dancers, orchestra and costumes were amazing Read Less
Sail Date November 2019
This review would mainly be based on ‘The Palace’ which I would highly recommend. 14 nights, Singapore-Jakarta-Bali-Darwin-Cairns-Gladstone-Sydney. As this was a maiden voyage of this cruise line touring out of China, communication ... Read More
This review would mainly be based on ‘The Palace’ which I would highly recommend. 14 nights, Singapore-Jakarta-Bali-Darwin-Cairns-Gladstone-Sydney. As this was a maiden voyage of this cruise line touring out of China, communication was the biggest hurdle. Once we got to the right port, check in seemed very unorganised. We chose a Palace Suite which was an upgraded package, and was advertised "A boat within a boat, with VIP treatment". This entitled us to a different check in lounge and process different to standard. After standing in lines that weren't moving and checking twice that this was for "Palace guests" and being told everyone checks in here we finally saw other people being ushered to what seemed where we should be, and sure enough, we had a separate area to check in, which was what we expected finally. Once on the boat, we went straight to our room to check it out. Room 09212. Centre back of boat. Old, but clean and tidy. (The new refurbishment didn't make it to this part of the boat) We did however change rooms after 1 week as our room vibrated and was very noisy with a heavy propeller noise at full steam ahead (which with earplugs was more tolerable) but once we knew more rooms were available after Darwin departure we got moved to Room 10022 which was so quiet, we then realised how bad our old room was! "The Palace" was an area for guests who splashed out, and we thought highly worth it. Own pool area, bar, restaurant and casino. (I wouldn't recommend for children) The service and food was flawless, the staff were amazing and all food and drink (including spirits) was included in this package. Took us a while to work out our butler service and she did struggle with English, but everyone was so helpful and on call to please us. The night time shows were spectacular, but were repeated. Easy to get a seat at with reserved seating for Palace guests, but also seemed fine for everyone else. The daytime entertainment lacked in having much to do at sea days, and when they did have something on it was badly organised, much due to lack of knowing what an out of Asia market would want. We didn't hold back in telling them and they were very eager to make changes and we did notice them become more organised as the trip went on. (The chaos sometimes added to the entertainment!) We didn't stray to far from our Palace entitlements, as when we did it did look very chaotic and we had spoken to a lot of others who weren't quite happy with the standard service. The free restaurants on the boat were 'The Lido’ which got the nickname 'the piggery' as it was a bit of a snatch and grab no manners ordeal. Food was standard buffet style. Free tea and coffee water and juice was available at all times.’Dream Dining’ was great food but service very slow. ‘The Pavilion’ was authentic Chinese and the Chinese loved it. Heard that the alcohol was very expensive, would recommend a drinks package if you want more than a few. There looked to be a fantastic kids club, (we didn't take our children on this cruise) but there were no kids!! Saw about 3 the whole time. The excursions were a bit of a let down, as the ones we wanted to do never seemed to get enough interest to get opened and go ahead. So we were always in limbo if we were on our own or at the last minute they would say 'we got enough people'. We didn't quite understand with 1800 passengers, why they couldn't scratch 35 people minimum together. Because the ships passengers were mostly Chinese, we found out they weren't interested or they went on the Chinese speaking tour and they didn't get enough numbers for the ones we wanted to do. However we had a blast hiring private drivers for the day in a group we made friends with on our own, a piece of cake to do in all ports we stopped at. Overall "The Palace" experience made our trip amazing. I would say it would have been average if we had choosen to go main stream. Improvement was happening as the cruise went on, and all staff were helpful and friendly. Once they nail the communication, organisation will get better! We will be back to sail again another day! Read Less
Sail Date October 2019
We were glad to find the ship had been refitted during it's 8 day lay-over in Singapore, before the relocation cruise to Sydney. However engine problems meant we were given a revised itinerary for the cruise on boarding. Many people ... Read More
We were glad to find the ship had been refitted during it's 8 day lay-over in Singapore, before the relocation cruise to Sydney. However engine problems meant we were given a revised itinerary for the cruise on boarding. Many people were unhappy as they had made prior arrangements for some scheduled ports of call. The ship could only manage half speed. $200 USD per person was credited to ship board accounts as compensation. However by the time we reached Darwin new parts were delivered to the ship and the remainder of the schedule could revert to the original. The rooms, while refurbished to a good standard, are still very small. We were on deck 9 with balcony. In the toilet (smallest ever - when sitting on the toilet you could rest your forehead on the facing wall - beware if you are a larger travelers!) Room steward was excellent and was very helpful. Food was overall disappointing and lacked variety. The Tsar's Palace dining room was nicely refurbished, but staff were overall quite indifferent at times, and didn't interact, as on other cruise lines. We dined at The Azura Restaurant the first evening, but found the staff inattentive and the food was cold - yes we complained! Le Bistro was our 'best of the bunch' with a good selection and attentive staff. We are early diners so benefited from having the venue mainly to ourselves. The 'Chinese' restaurant on board was disappointing, a very limited menu (you could pay extra for two alternative dishes) and again service was average. The Irish themed restaurant was lacking in real Irish themed food, and was really just a cafe. Shore excursions were reasonable, although on Bali it was quite shocking to see the poverty in the areas we were driven through. The ship has limited shopping options but service was good. The entertainment was a highlight , very high standard and good variety. Another highlight was the 'The Spinnaker' lounge which was a nicely refurbished lounge at the top of the ship, with glass all around, a bar, and events and entertainment throughout the day and evening. A nice area to 'chill out' during the day with a book. The on board TV and video system has been upgraded and vision quality is good (best 'bow camera' we have seen) though there is no 'programme guide and many 'genre' are misnamed - some of the most violent movies were on the 'family movies channel'. Also there is no system to check your account in your room on this system, you have to go to Guest Relations and request a printed copy. Major disappointment was the shore excursions to shore at Airlie Beach were via 'ships tender' and also contractor's catamarans, we went on a 'cat' and returned on a ship's tender. The return crossing was 30 minutes in rough seas (10 minutes outward on the'Cat') the rough seas resulted in sea water coming into the boat at times , very frightened passengers and 2 people in our tender suffering minor injuries. It was very scary with waves crashing over the boat. On returning to the ship, I went to 'Guest Services' and said that having had some experience in Work Health and Safety, I would recommend not using the tenders for the remainder of the day, instead using the 'Catamaran's', in the interest of passenger safety. The Guest Services staff member seemed uninterested and said if there was a problem it was up to the 'Pilot' to report it! I said I had passed the message to them and that I could do no more. One other matter worth mentioning, was an excellent presentation by the staff responsible for future cruise bookings, on the things guests should be aware of, and wary of, when booking cruises. The jargon and pitfalls were explained and some of the background on how and why cruise lines offer upgrades and specials. Also there relationship with agents. We found this quite refreshing and very helpful. It would be good if other 'lines' were as open on these issues. A 'Q and A' session at the end was unhurried and everyone was able to ask there individual questions, long after the session was supposed to conclude. Read Less
Sail Date November 2018
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. ... Read More
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. When you complained about things they just say thanks for your feedback. We got off after 9 nights, this was a 19 night cruise. Never had such rude staff, bland boring food. No one was happy on board. The woman at Azure dining room didnt even greet you at night, just looked at you. Buffet staff didnt help cleaning tables etc. Didn't have range of beer, and what they did have was flat. If you complained to pool deck bar staff, they just ignored you and walked away then charged you for drinks you didn't even have, another argument with concierge staff. Don 't know how they can take your money, then change itinery to below what you had booked for. Seats in theatre were so low down, shows were ok. Started repeating acts. I would never recommend to anyone, we have been on several cruises with other lines and they were all great. So many unhappy people on board, glad we disembarked half way through wasn't going to stay another night on the cruise from hell. Read Less
Sail Date November 2018
I selected the NCL Jewel for the itinerary. Unfortunately, it changed several times due to "mechanical" problems. This caused great inconvenience and made it impossible to utilize private 3rd party shore excursions. Furthermore, ... Read More
I selected the NCL Jewel for the itinerary. Unfortunately, it changed several times due to "mechanical" problems. This caused great inconvenience and made it impossible to utilize private 3rd party shore excursions. Furthermore, NCL cancelled the Great Barrier Reef (GBR) shore excursion that the boat was running the night before the tour and provided no alternative options. Thus, the main point of the cruise (to see the GBR) was unfortunately not available and of course was very disappointing. Finally, on a NCL tender in Australia it hit a 3rd party catamaran boat when trying to reach shore. The accident knocked out the tender's engine and was a scary experience. The NCL staff was variable with some doing a great job while others did not have a positive attitude and argued with some European guests. Overall, I have taken about 20 cruises and will probably stick to Royal Caribbean and Princess et al. in the future and will probably not sail with NCL again. The balcony cabin was the usual size and was fine. The dining was about the average for a Carnival cruise in the Caribbean but below the standard of Royal Caribbean or Princess et al. The entertainment was a little better than average usually but again variable on this NCL Jewel cruise. Read Less
Sail Date November 2018
Cruise special was offered in the Sunday paper offering flights from Sydney to Singapore, over night accommodation and cruise. Norwegian cruise line also offered a choice of drinks package, fine dining, wifi or fine dining for free. ... Read More
Cruise special was offered in the Sunday paper offering flights from Sydney to Singapore, over night accommodation and cruise. Norwegian cruise line also offered a choice of drinks package, fine dining, wifi or fine dining for free. Cruises that are value for money are important for us as we are retired. The Norwegian Jewel was scheduled to be fully refurbished in Singapore the two weeks prior to our sailing date. This included stripping out all areas of the ship. From some of the photos that staff showed us this was a huge task but this resulted in all the bars, dining and all public area were completely new including furniture. Some work was done in cabins but as we have not travelled on this ship before we did not know the extent of the work. One addition we did like was the addition of USB ports in each cabin. The other area of the cabin we liked was the full size shower cubicle. As Australians we had been to most ports on this cruise but Komodo Island was a very interesting port. We would be happy to travel on this ship again. Read Less
Sail Date November 2018
Itinerary was Singapore, Indonesia, Australia, New Zealand.(32 days) This was a cruise of a life time. We saved for a long time to do this cruise. We have sailed with NCL before and believe this was the most relaxing cruise. We started ... Read More
Itinerary was Singapore, Indonesia, Australia, New Zealand.(32 days) This was a cruise of a life time. We saved for a long time to do this cruise. We have sailed with NCL before and believe this was the most relaxing cruise. We started in Singapore ( a beautiful city), that we could have toured for a couple more days. Arriaval at the docks and embarkment went great, almost seamless with no delays from delivery straight to the ship and our stateroom. Our state room man was excellent, the ship just returned from dry dock with new carpet and several other upgrades. Went to 3 special dining with excellent food and service. The Garden Cafe had a very good selection of food, with good flavor. Did 20 excursions and enjoyed each one for different reasons. The entertainment was very professional and very good. We would do this trip again in a heart beat. The one thing that I am sorry that we where not aware of until too late, that the ship was to continue on to Tasmania, which we would most definitly would have added Read Less
Sail Date November 2018
We recently did a nineteen day cruise on this ship from Singapore. We found it to have consistently poor management in all food areas and at the bars. Many staff appeared unhappy which really affected our cruise. Didn’t find the Cruise ... Read More
We recently did a nineteen day cruise on this ship from Singapore. We found it to have consistently poor management in all food areas and at the bars. Many staff appeared unhappy which really affected our cruise. Didn’t find the Cruise Director approachable probably our worst of all our twenty plus cruises. Found the staff in the buffet to be lazy, standing around talking to each other and rudely laughing and commenting on passengers demeanour, appalling behaviour. Food on outside decks never changed in nineteen days. Really disappointed that NCL have highly visible sign on the pool deck saying towels on deck and on seating at tables tables would be collected after an hour on non use. This didn’t happen and we sat at a table several times and watched people not appear for up to three hours. People just left towels to reserve ‘their’ seats which was totally against the ships policy. Very disappointed to never once see a staff member take a towel off a seat. No sense having a policy if it’s not enforced.so only once The positives were music/entertainment was good, clean shop. Some fantastic staff and we met some lovely people. Nice meals and service at specialty restaurants. Read Less
Sail Date November 2018
We chose this cruise as it was part of a package through eCruising and it sailed into Sydney from Singapore. From the beginning of the cruise tthings did not go well. The organisation (transfers) to the port were poorly organised. This ... Read More
We chose this cruise as it was part of a package through eCruising and it sailed into Sydney from Singapore. From the beginning of the cruise tthings did not go well. The organisation (transfers) to the port were poorly organised. This is not Royal Caribbean’s fault but Ecruising’s . We waited at a very crowded port with no drinks, food and inadequate seating for several hours and were not able to board until nearly 7 pm. This should have been a streamlined process as there were over 80 guests booked through ecruising but apparently had no communication with Royal Caribbean to ensure that the process was efficient. We would have been better to ignore Ecruising’s organisation. By the time we did get aboard we were hungry and thirsty and when we asked a staff member to direct us to refreshments we were told we would not have time as everything would close soon due to safety drill. The ship had arrived late due to medical evacuations so late arrival can be excused but not poor organisation once boarding has started. Closer liason from the ecruising would have been most advantageous. Another medical evacuation caused late arrival in Fremantle- again this cannot be helped. Our biggest complaint and reason for low rating was our cabin. We were aware when booking that our room had restricted ocean views but not that it was directly above smokers area and also funneled diesel fumes into room if the door was open. Lights were on all night in the smoking area so we could not even see out. Enrichment activities included a talk on capital punishment - a great topic for a holiday! But it was well attended! The millions spent on the electronic presentaions to me have been a waste if money. Public areas were too crowded and often had to walk through restaurant etc to get from one area to another. Read Less
Sail Date October 2018
I boarded the Ovation in Singapore as the 2nd half of a land and sea package - Nepal then onto Singapore for a cruise back to Australia. I actually got off the ship in Adelaide yesterday instead of continuing onto Sydney. In addition ... Read More
I boarded the Ovation in Singapore as the 2nd half of a land and sea package - Nepal then onto Singapore for a cruise back to Australia. I actually got off the ship in Adelaide yesterday instead of continuing onto Sydney. In addition two lots of people near my cabin got off in Perth, they had paid to cruise to Sydney, I think this says a lot. This was my fourth trip with RCCL and it will be my last. Despite the best efforts of the serving staff ( the administrative staff were worse the hopeless and seemed to specialise in disinformation and rudeness ) no-one can make a silk purse out of a pigs ear. Embarkation in Singapore was chaotic, no signage, no water or refreshments were available to elderly people who were obviously distressed in the heat and once I reached a security gate I was told to go away as they were only boarding decks 9 to 13. Really, we were already hours behind of schedule due to a medical emergency and they were not just boarding people so we could get away !! After nearly 30 cruise I know what one can or can not bring onboard and what will be confiscated. All my luggage was in two cases - a decorative Nepalese knife and Nepalese vodka in one separate lot but the rest was confiscated for no reason ( I put all “prohibited “ items in one suitcase ) but they kept all my luggage - I found this out after I received a message on my TV. They then X Rayed my big suitcase (3 times) and said no problem - so I said why wasn’t it in my cabin ? Also they didn’t know about the vodka ( next to the knife ) until I told them - more fool me. This was after 8.00pm and all I wanted was a change of clothes and a shower. One poor woman didn’t get her luggage until 11.30pm because they claimed they couldn’t find it and when she insisted on searching the area she discovered her suitcases behind a low wall. The attendant ( in front of her ) then ripped of her luggage label and said it had no name on it that is why it wasn’t delivered. One chap got into the lift with me after I got my luggage and he had been accused of having 11 bottles of alcohol in his small suitcase. I jokingly remarked “ nice try “ unfortunately there wasn’t even one bottle in his bag - go figure. Other issues : - room service was terrible, didn’t turn up one day, no utensils the next and stale cereal ?? - Gave up on room service to find out the restaurant had run out of such a simple thing as corn flakes - really !! - because of the speciality high end shops the main promenade is actually more crowded on the smaller ships. - activities such as trivia were repeated over and over again and was run in small bars that were packed up to an hour before the actual event - Charging $11.95 for a movie in your cabin is sheer rip off territory and the movies in the theatre were B Grade at best. - some of the stage shows were excellent but the rest were, except for Pixels, mediocre at best. - normally at night I like to read my Cruise Compass and select things to do the next day but basically it was a cut and paste job from the previous day and I was stumped to find something to do. - as I was travelling solo I turned up outsideTWO70, near the cafe as instructed after a briefing only to have the young chap in charge turn his back on me and the others and walk away, talking on his phone - no excuse me for a moment, nothing. The speciality restaurants ( Chops, Wonderland, Izumi and Jamie’s ) were amazing but if I had not bought the speciality dining package and the high speed internet (allowing me to watch movies ) , I would have got off in Fremantle. But even then I would have lost money as a medical emergency made Fremantle a waste of time. In addition, because of weight restrictions on my flight from Adelaide to Newcastle, I had to cancel my duty free purchases- it took three visits to the store but my account still showed a $60 debit until my 4th and final visit. The final insult was getting off the ship - I asked two different people at the Adelaide disembarkation talk where would I get my confiscated items. Both said I would get them before immigration. You guessed it - no items and, despite having a receipt, it took them 45 minutes to find them. Read Less
Sail Date October 2018
November 20 2017 our first RC cruise....and our last! From the moment you board their hands are out. We boarded in Singapore for a 6 night cruise to Fremantle, Western Australia, our 7th cruise, so I speak in Aus dollars. To be fair, ... Read More
November 20 2017 our first RC cruise....and our last! From the moment you board their hands are out. We boarded in Singapore for a 6 night cruise to Fremantle, Western Australia, our 7th cruise, so I speak in Aus dollars. To be fair, the cabins are well laid out but don't expect anything resembling normal hotel fair - no bottled water, no shampoo, no conditioner and no coffee. Even though they provide a kettle it seems only tea bags are permissible...? Oh and if you accidentally take the $4 international plug, that will cost you US$25. Smoke inside or outside (we had a balcony stateroom), if they suspect you offended, a US$250 "clean up" bill. Our cabin steward(ess) was always willing to assist where possible - to the extent she was allowed. The ship itself is reasonably well laid out, most places are where you expect them to be and you will be well protected from the elements even on the upper decks. Formal dining is pleasurable and the menus are good enough but be prepared for long and I do mean long waits for a table. The staff/guest ratio, despite their published numbers is not evidenced in reality. Long waits are common but the staff do their best and are most pleasant. Informal dining - the Windjammer buffet being the largest - is like the 5pm rush at the Kowloon ferry terminal but that's not unlike most large ships. The onboard nightly entertainment was very good and quite varied. The Australian Beatles being a standout. At this point a warning is justified. If you're an Australian or a Kiwi please consider your willingness to spend on drinks. RC offers 3 beverage packages, two are soda and coffee at US$10 and 25 per day respectively. Alcohol comes in one package only and costs approx. AU$100 per day, so you'd better be thirsty. For example an average restaurant wine will set you back US$12 plus 18% service charge converted to AU$ = $18.60 and that's cask standard, so think carefully. Have six drinks per day and you've covered your outlay, you choose. All in all you get what you pay for (hopefully). Our impression and those in our party, was that everything was designed to get you onboard for an attractive price then charge like wounded bulls for everything apart from meals and your bed. We've cruised with many lines, inc Cunard QM2 Fremantle to NYC but this was a genuine disappointment. Read Less
Sail Date November 2017
Don't understand all the naysayers the crew were excellent, entertainment was good and there was always something on so much so that both my wife and I couldn't believe it had finished. Sure there are cost savings everywhere but ... Read More
Don't understand all the naysayers the crew were excellent, entertainment was good and there was always something on so much so that both my wife and I couldn't believe it had finished. Sure there are cost savings everywhere but we are finding that with all ships and for what we paid you have to expect it. They had trouble with gastric but we have been on other ships that have had sickness and Ovation went the extra mile continuallu seeing ALL THE STAFF wiping down stairs, chairs, tables etc etc to try to limit the disease as well as everywhere you went crew had the hand sanitisers for you, you could not enter a shop or dining area without washing. Well done Ovaqtion we will deifinitely return. Crew went out of their way to help and the officers particularly the hotel manager Michael got involved in crew/passenger games that were great. Thank you again we travelled with friends and they enjoyed themselves as well and we met some great people. Read Less
Sail Date November 2017
Loved the entertainment. Really top shows ( much better quality than Princess line). Lots to do for all age groups. Food was great. Celebrated my sister's birthday in Wonderland restaurant. Absolutely sensational. Loved the roller ... Read More
Loved the entertainment. Really top shows ( much better quality than Princess line). Lots to do for all age groups. Food was great. Celebrated my sister's birthday in Wonderland restaurant. Absolutely sensational. Loved the roller skating and bumper cars but times were too short and shouldve been open much longer especially as they use these actives so heavily in their promo. As we cruised from Singapore to Perth ( 6 days at sea) I think there needed to be more dance classes. Every time we did them they were jam packed. We did rumba, line dancing and hip hop. Fantastic classes but not enough room My major complaint is that they have a smoking area right next to a entry way to the pool area so everyone suffers from the stench of smoke and gets a lung full of smoke. It is so close to the children's pool area too. One of the spas was unusable as the stench and fumes of smoke wafted straight over the spa. This needs urgent remedying. Read Less
Sail Date November 2017

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