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1,982 Singapore to Asia Cruise Reviews

We chose this cruise because it visited the Countries and Ports we really like. I contacted Costa on 29th February the day before flying into Singapore and they told me the cruise was going ahead as originally planned. We had heard via ... Read More
We chose this cruise because it visited the Countries and Ports we really like. I contacted Costa on 29th February the day before flying into Singapore and they told me the cruise was going ahead as originally planned. We had heard via (Facebook) that Cambodia and Vietnam ports had already been canceled, and I suspected that Thailand and Malaysian Ports were also going to be canceled as well. We arrived in Singapore the next evening, only to be advised this was true, and that all guests were notified via email whilst we were all flying towards Singapore. This was very poor customer service on behalf of this Cruise line, as they put profit well ahead of their Customer Satisfaction and Care protocols. We arrived onto the ship on 3rd March, to a throng of staff wanting to sign us up to drinks packages Starting at 110 Euro per 40 x 200ml soft drink cans. This equated to AUS$5 per drink, and as we were told that NO table water would be available in the dining rooms for meals except breakfast, we were then encouraged to purchase two packages for the entire 16 days cruise. Two days later we arrived into our first Malaysian stop and the day was just stunning, we then moved onto Phuket Thailand when the drama then unfolded. Thailand denied access into Phuket, this then caused a domino effect with all ports thereafter denying us access. Costa advised all passengers that we were heading straight back to Singapore, where we would be bussed straight to the airport, and flown home 9 days early. Even Singapore didn't really want us! To Costas credit, they did organize our flights home early and gave us a cruise credit for the missed ports, however, Costa should have canceled this cruise before any guests had jumped onto a plane two days prior to our departure! They lied to me that ports had not been canceled, and didn't fess up until we all started boarding the ship. Being a regular Princess customer and knowing their very high customer Care standards, we were very disgusted with Costa in providing very minimal communications with their passengers and saw us all as captive guests to touch with every passing day. Would I cruise with Costa again, NO they have burnt me badly with their total lack of Customer Care, seeing all passengers as a fountain for their wealth, and very poor communication skills, they have seen our backs for life! Read Less
Sail Date March 2020
One Transatlantic, two southern Caribbean and one eastern Caribbean, all on the Jade.We're platinum level. The service was excellent. The entertainment in the Atrium was so good that we didn't even go to the Stardust theater. The ... Read More
One Transatlantic, two southern Caribbean and one eastern Caribbean, all on the Jade.We're platinum level. The service was excellent. The entertainment in the Atrium was so good that we didn't even go to the Stardust theater. The bartenders you want to take home. Specialty dining excellent. Main dining room excellent.Food was excellent in all the restaurants. We had suites in the front and aft of the ship, Super. Cholette was a Concierge, now promoted. She is an excellent rep for NCL.The ship is in pristine shape. Not sure why the Cruise Critic didn't give it a better review. I suspect he/she spent most of the time in the Hold.On our last southern Caribbean cruise, we avoided the buffet, because of the Coronavirus threat but NCL would not let you anywhere near food without sanitizing your hands.We like the Jade because it carries about 2,400 passengers and seems more like a traditional cruising ship. Don't get me wrong. We've also been on the Epic and other larger ships and enjoyed them also but not as much as the Jade. Read Less
Sail Date February 2020
We were really excited to be going on the Costa Fortuna cruise ship. We arranged for the appropriate visas for Cambodia, travel insurance and up to date passports as these were required documentations BY COSTA, otherwise you would be ... Read More
We were really excited to be going on the Costa Fortuna cruise ship. We arranged for the appropriate visas for Cambodia, travel insurance and up to date passports as these were required documentations BY COSTA, otherwise you would be denied boarding the cruise. Well to start off, we were NOT EVEN ASKED for these documentations upon arrival and second, WE DID NOT NEED TO DO THE VISAS AS COSTA WOULD HAVE ARRANGED THE VISA WHILE ON BOARD. The food was horrible, at the buffet and for 2 weeks it was same for breakfast, lunch and dinner and the so called bacon they served was burnt that it looked like it was cremated. Coffee was only served at breakfast, lunch and dinner. Other cruise we did had coffee and snacks available 24/7. Bad luck if you went on an excursion and returned late as after 2pm doors were closed and reopened at 7pm. Hand sanitizers in the eating areas were often empty or broken. With the Corona virus around you would think that COSTA would have someone at each point where the sanitizers were to insure people used them before entering the buffet area but not one attended was ever present Now, for the dinner reservation at the fancy restaurants, well the meals were not that spectacular either, you had to pay for the water where it was free in the buffet. The constant Italian music, daily games which were more like you play at a kid’s parties were in Italian. The nightly shows in the theatre again were in Italian and again were not spectacular, people walked out numerous times. Restrooms are so hard to find they were hidden outside in a corner because they blended in with the wallpaper. The staffs at the reception desk were arrogant and not very helpful and would get irritated if you asked them a question. Every day an argument would occur between guests and staff. Take the case of the daily mandatory fee of 10 Euros per person per day for services in cleaning the cabins {doing the beds and showers}. I guarantee that the sheets had not been changed not once in the 14 days we were there With so many of us complaining, a meeting was arranged with an English speaking lady from hospitality. When asked about the visas we were asked to do for Cambodia, she replied that Costa does not ask guests to do visas as they are arranged by COSTA FORTUNA for a fee of 40 Euros for everyone whether they were going ashore or NOT. When I presented a copy of the email I had received from Costa her response after reading was, THAT’S UNFORTUNITE FOR YOU Yes it was unfortunate as it all cost us $150 each person. Another question was raised by a fellow passenger regarding the so called 10 Euros per person for room cleaning. We were told it is a gratuity fee that goes to the cleaners. We already paid $ gratuity. Passengers were not happy and when they complained, we were told, “IF YOU DON'T LIKE THE SHIP YOU CAN GET OFF. For a couple of seconds everyone sat there looking stunned at what they heard then all hell broke loose. We were in the middle of the ocean, where did she expect us to go. At the end of the cruise all English speaking guests were to attend a meeting for brief instructions on the day of disembarkation We were ALSO instructed and I quote again, TO RATE COSTA FORTUNA a 10 because if we DON’T, the crew members will NOT RECEIEVE THERE BONAS. Costa Fortuna THAT IS BRIBERY. NOT going to do what you asked. Worse cruise ever. COSTA FORTUNA WAS A BIG MISTAKE. So if you’re thinking of doing a cruise with them you better think twice. Read Less
Sail Date February 2020
24th February 2020 cruised from Singapore 15 days, Cambodia, Malaysia, Vietnam, Thailand back to Singapore. First trip to Borneo to see the orang-utans (most peoples attracted by this opportunity to the cruise) cancelled because the ... Read More
24th February 2020 cruised from Singapore 15 days, Cambodia, Malaysia, Vietnam, Thailand back to Singapore. First trip to Borneo to see the orang-utans (most peoples attracted by this opportunity to the cruise) cancelled because the ship was too big to navigate the channel (you would have thought that this was known before being on the itinerary), To cut a long story short the main reason for the cruise was missed and the ports of call for example we stayed because of this missed itinerary an extra day at Phu My, Vietnan I can only liken to being moored literally next to the Port Talbert steel works in South Wales (a smelting furnace alongside) for two days with nowhere to go unless you were repaired to be ripped off by the very very extortionate taxi fairs or take the shore excursions which were not good value and a disappointment for the those that did. All the ports of call except Singapore were of poor quality and I guess chosen by accountants rather than the benefit of the passengers (it's cheaper to moor in out the -way industrial ports) and were too far from the intended destinations to make you take the expensive excursions. The fee for Cambodia landing card $120 for 2 whether you got off the ship or not, another rip-off. That said the ship was well cleaned, staff were excellent, cabins good even if dated and the food very good despite being served (that they were aware of) a food that could have killed me owing to an allergy but fortunately stopped by my wife. Read Less
Sail Date February 2020
Part of a package of 4 Cruises. We are a couple in our mid 70s who have been on several cruises and this is our first Costa Cruise. Cabin - spacious. Crew - overworked but wonderfully friendly, courteous and helpful. However, ... Read More
Part of a package of 4 Cruises. We are a couple in our mid 70s who have been on several cruises and this is our first Costa Cruise. Cabin - spacious. Crew - overworked but wonderfully friendly, courteous and helpful. However, *No ice- bucket in cabin in spite of it being a Premium Balcony - whatever Premium means in the Mediterranean. The fridge was not called. *We only had dinner at the Michelangelo on the first night. Menu had an item Char Kuay Teow - the first time it was presented at the table it was stodgy fried rice. On the second attempt it turned out to be gluggy yellow noodles. No one in the dining room or galley knew what Char Kuay Teow ought to be. We requested for water and were told we had to pay for it - yes, plain water. Never had another meal there during the 2 week cruise. *Insipid coffee and God knows from where tea is provided during breakfast and evening tea sessions. No coffee, hot water or tea at other times - machines are off and tea packets and mugs removed. * So called maintenance work. In fact, there were preparing the ship for the European summer. Sanding of wooden bannisters near the public pool areas in spite of people being around. Chisseling away rust - clanging away does not make for a wonderful holiday experience. Followed by paint fumes - anti- rust, primer and overcoat. For 4 nights we got notices that the cabin balconies would be subject to maintenance work - imagine what a glorious time we had with the crew walking past the cabin balconies on a regular basis. We advised to close the curtains from 8.30 am to 3.30pm - just nice to be gloominess. *(Not the fault of the Cruise Line) Most of the passengers have not understood the word courtesy - please, sorry, excuse me (in any of the European languages will be understood and welcomed. Queue - many have not heard that word either. Behaviour of many reflects what some travel writers refer to as, " The village visiting the city". Though mzny villagers are more refined than city folks. *Food - plentiful but the few same items seem to be presented in the different themed areas. Example - roasted chicken in the Burger section, and in the grill section and in the main buffet area and in the Indian/oriental corner. * Embarkation - all the cruises we have been on have crew directing new passenges to their cabins. We had to find our own way. Will we go on a Costa Cruise? No. Read Less
Sail Date February 2020
We were really excited to be going on the costa fortuna cruise ship. We arranged for the appropriate visas for cambodia, travel insurance and up to date passports as these were required documentations by costa, otherwise you would be ... Read More
We were really excited to be going on the costa fortuna cruise ship. We arranged for the appropriate visas for cambodia, travel insurance and up to date passports as these were required documentations by costa, otherwise you would be denied boarding the cruise. Well to start off, we were not even asked for these documentations upon arrival and second, we did not need to do the visas as costa would have arranged the visa while on board. The food was horrible, at the buffet and for 2 weeks it was same for breakfast, lunch and dinner and the so called bacon they served was burnt that it looked like it was cremated. Coffee was only served at breakfast, lunch and dinner. Other cruise we did had coffee and snacks available 24/7. Bad luck if you went on an excursion and returned late as after 2pm doors were closed and reopened at 7pm. Hand sanitizers in the eating areas were often empty or broken. With the Corona virus around you would think that COSTA would have someone at each point where the sanitizers were to insure people used them before entering the buffet area but not one attended was ever present Now, for the dinner reservation at the fancy restaurants, well the meals were not that spectacular either, you had to pay for the water where it was free in the buffet. The constant italian music, daily games which were more like you play at a kid’s parties were in italian. The nightly shows in the theatre again were in italian and again were not spectacular, people walked out numerous times. Restrooms are so hard to find they were hidden outside in a corner because they blended in with the wallpaper. The staffs at the reception desk were arrogant and not very helpful and would get irritated if you asked them a question. Every day an argument would occur between guests and staff. Take the case of the daily mandatory fee of 10 euros per person per day for services in cleaning the cabins {doing the beds and showers}. I guarantee that the sheets had not been changed not once in the 14 days we were there With so many of us complaining, a meeting was arranged with an english speaking lady from hospitality. When asked about the visas we were asked to do for cambodia, she replied that costa does not ask guests to do visas as they are arranged by costa fortuna for a fee of 40 euros for everyone whether they were going ashore or not. When i presented a copy of the email i had received from costa her response after reading was, that’s unfortunite for you yes it was unfortunate as it all cost us $150 each person. Another question was raised by a fellow passenger regarding the so called 10 euros per person for room cleaning. We were told it is a gratuity fee that goes to the cleaners. We already paid $ gratuity. Passengers were not happy and when they complained, we were told, “if you don't like the ship you can get off. For a couple of seconds everyone sat there looking stunned at what they heard then all hell broke loose. We were in the middle of the ocean, where did she expect us to go. At the end of the cruise all english speaking guests were to attend a meeting for brief instructions on the day of disembarkation we were also instructed and i quote again, to rate costa fortuna a 10 because if we don’t, the crew members will not receive there bonas. Costa fortuna that is bribery. Not going to do what you asked. Worse cruise ever. Costa fortuna was a big mistake. So if you’re thinking of doing a cruise with them you better think twice. Read Less
Sail Date February 2020
Positives. Staff. Top class. Waiters - Excellent especially - Dining Melvic Z and Jansen Nicolas along with others we made good contact with and there was several of them. Thank you boys and girls - bar. Sheila, Jennifer, ... Read More
Positives. Staff. Top class. Waiters - Excellent especially - Dining Melvic Z and Jansen Nicolas along with others we made good contact with and there was several of them. Thank you boys and girls - bar. Sheila, Jennifer, Araminda and lots of others whose names I didnt remember! Shows - Excellent and fresh- no repeats! and wide variety all done by staff who also had other duties. The energy!!!! Music - lots of it and various styles and in many venues Communication - excellent altho in up to 7 different languages. ( remember its an Italian ship) so obviously everything was in Italian then other languages followed. Service desks- excellent. Dining rooms - excellent choices, flavours and presentation and energectic entertainment was a hit with all -Buffet. Many choices and styles of food and never a shortage in quantity or quality! Variety of drinks with in each package was very good. The range of coffees, teas and juices was great. Only one type of beer avail by the glass The effort that went into keeping the Ship free of the CV-19 was commendable. Some of the ports of call were extremely good. Others interesting. Some activities had the gloss taken off only due to the language barriers. Negatives wine- Maybe better quality? Why not water available free as duty of care? the water available from the Buffet was not nice as it was heavily chlorinated not filtered, and not always available. I was of the understanding the buffet area was open for longer hours than it seemed to be, Some one apparently did complain and it was open longer for the 2nd part of our trip. No quiet zone any were except in your room to chill out in.Only place was on deck 5 with the smokers - no thank you. A quiet lounge/seating area with soft music and view outside would have been magic Difficult at the service desks from time to time to hear while the music was blaring! Internet. super expensive. Rating? still 10/10 from us Read Less
Sail Date February 2020
We booked this Far East Asia cruise six months ago after seeing it advertised in our local newspaper. It was included in a package with return flights to Singapore and was priced very reasonably. We always check reviews before making ... Read More
We booked this Far East Asia cruise six months ago after seeing it advertised in our local newspaper. It was included in a package with return flights to Singapore and was priced very reasonably. We always check reviews before making holiday bookings (cruises, hotels etc) but in this instance we didn't until after we had booked. After reading the many negative reviews about the Costa Fortuna we became a little concerned but decided to go with an open mind, simply "take things as they come" and be prepared for the worst. Big surprise!! The cruise proved to be one of the best out of the several that we have done. We thought we must have been on a different ship to the one all the negative reviewers had been on. Even though we didn't check any reviews before making the booking we did check out everything else possible about the cruise and ship online before the cruise commenced. We cannot believe that people weren't aware of the 10Euros per day mandatory service charge, or that you had to pay for water in the restaurants etc (we didn't because we had pre-booked a Piu Gusto drinks package) or that they didn't realise it was an Italian cruise line, hence lots of Italian dishes (which were varied and tasty) .... all this information is readily available online!!! Our balcony cabin was roomy, comfortable, very clean and the fridge worked fine. Only complaint was that the cabin's air-conditioning didn't work as well as we would have liked, especially in the mornings. The public areas of the ship were nice and cool but our cabin sadly wasn't. The crew on the whole were friendly and helpful but like can happen on any cruise ship one or two appeared to have a bit of attitude, however that certainly didn't stop us enjoying the cruise overall as most of them always greeted you with a smile. The bar staff were amazing and we also loved the way the wait staff took our drinks order, keyed it in on their little gadgets and bingo a few minutes later the drinks arrived from the bar. The cocktails could not be faulted and were definitely not short on alcohol content!! We were more disappointed in some of the passengers than in the crew when it came to manners. The way in which some passengers treated the crew was plain rude . No "pleases" or "thank yous" when they were served food and drinks and this was not just by the European passengers either but across many the nationalities on board. The theatre shows were great; sure, not all of them but the entertainment was varied and there was pretty much "something for everyone". We would definitely do another Costa cruise on either the Fortuna or one of their other ships in the future. Read Less
Sail Date February 2020
Chose Costa because we’ve tried Royal Caribbean and P& O so wanted to try a different cruise line and because of the value for money it offered. Almost cancelled because of coronavirus ( more a fear of being isolated in our ( ... Read More
Chose Costa because we’ve tried Royal Caribbean and P& O so wanted to try a different cruise line and because of the value for money it offered. Almost cancelled because of coronavirus ( more a fear of being isolated in our ( inside) cabin for 14 days, rather than catching the virus) and because of all the negative reviews that we didn’t read before we booked it, but SO glad we didn't! This cruise was so much fun! Staff were excellent and couldn’t do enough for us from the cabin steward to the ships doctor and everyone in between! Particular mention to the bar staff in the Grand Bar, Mark Anthony, Dani, Armando and Glady who went above and beyond to ensure we enjoyed ourselves and our cabin steward, Mark, who was constantly there to direct us to our cabin. The entertainment and restaurant staff were fantastic and full of fun, particularly the lunchtime staff who made us feel SO special! Guest services staff were also wonderful despite doing a difficult job; lost my iPhone on second day which would have been disastrous for me but they pulled out all stops and eventually it was found on a tender and returned to me. Also had occasion to use the hospital and the elderly doctor in particular was charming, helpful, reassuring and solved the problem without making us feel like a nuisance ( which happened on a previous P & O cruise). A word of warning though- take out travel insurance; hospital visit was expensive! Most tours can be organised from the ports which is a much cheaper way of doing things; Costa tours are expensive. In summary, this was a fantastic ship and cruise and was great value for money. Costa Fortunas main strength lies in its wonderful staff who are hard working, full of fun and energy and obliging and I would not hesitate to cruise with them again. Read Less
Sail Date February 2020
I had high hopes about my first cruise with Costa. Needless to say they were wasted. This 2 week cruise was part of a six week package which incuded 4 weeks with P&O. Information about the Costa cruise line was sparse as my ... Read More
I had high hopes about my first cruise with Costa. Needless to say they were wasted. This 2 week cruise was part of a six week package which incuded 4 weeks with P&O. Information about the Costa cruise line was sparse as my booking agent had not had dealings with them before. So here's your feedback. Pay for water! No free tea or coffee after breakfast! Surly staff who don't like to deal with English speaking passengers. Very few announcements in English. Very class oriented ship. Everything is in Euros, in Asia? Mandatory service charge of 10 euros EACH per day that no-one knew about before boarding, supposedly to encourage staff to work harder. Any redeeming qualities are far outnumbered by the bad. I have personally not had a worse cruise. And this mob want to break into the Australian cruise market? Not a chance Costa. We won't want you. Read Less
Sail Date February 2020
3 more Vietnamese ports cancelled as docking was refused due to passengers and crew having been on board who had been to Hongkong. Other ships were allowed to dock. A very expensive time at sea with the potential of having been exposed to ... Read More
3 more Vietnamese ports cancelled as docking was refused due to passengers and crew having been on board who had been to Hongkong. Other ships were allowed to dock. A very expensive time at sea with the potential of having been exposed to the novel corona virus. Captain was hiding and left it to guest relations to deal with unhappy customers. NCL refusing to accept responsibility. Have upped offer to 50% of cruise part and 50% of cost towards future cruise. No refund for flights and other costs incurred. Disappointing and shabby treatment of their customers. No sense of duty of care. This was supposed to be a one-off cruise we had booked nearly a year before. We followed news coming out of China and expected the cruise to Hongkong to be cancelled at short notice. It would have been sad but with the refund we could have booked another cruise and would have felt that our well being was of importance. Turns out that NCL are only driven by profits. Read Less
Sail Date February 2020
I wanted to do this cruise as it was to celebrate our 5oth wedding anniversay. We were thinking of cancelling due to the virus in China but were told that there would be no refund. So we went on the cruise. We were not told about the ... Read More
I wanted to do this cruise as it was to celebrate our 5oth wedding anniversay. We were thinking of cancelling due to the virus in China but were told that there would be no refund. So we went on the cruise. We were not told about the changes until we were in our 2nd day. some were told before. The entertainment was disappointing. The last show was good. The food was ok. Our cabin was good and clean and the waiters and cleaners were great. I felt that the cruise directors need to take a good look at their morning shows as they were terrible. Jerry seems so self centred and Johnny was asleep most of the mornings. I really feel that the Jade should not have left Singapore as we did not see the ports we wanted to. I realise that the virus made a difference this is why 99% of the passengers believe that it should have been cancelled and money refunded. Norwegian should refund at least 50% fare because it was the worst cruise ever. The best manager was the food manager he coped a lot of flack from passengers when even the captain or higher members did not even put their face in to calm passengers. Did not see the cruise director in this circumstance put his face in either. All others seemed to disappear. We would like more than 10% which was offered to us in refund.The craft was for little children please NCL give us a little credit. card making was for children not adults. please add adult crafts to your ship. I was disabled and at times of queuing was told to go to the back of the line. Not on. Read Less
Sail Date February 2020
I chose this cruise because it’s Far East itinerary (save for Sihanoukville which is terrible) was excellent. We didn’t have a Far East cruise just Singapore-Thailand-Singapore due to port closures because of coronavirus. NCL should ... Read More
I chose this cruise because it’s Far East itinerary (save for Sihanoukville which is terrible) was excellent. We didn’t have a Far East cruise just Singapore-Thailand-Singapore due to port closures because of coronavirus. NCL should have offered cancellation and a full refund at embarkation. It didn’t and we were kept on a ship where passengers and staff were thrown off and fear and uncertainty grew. Captain and other senior crew invisible. Over 1,000 passengers signed a Petition demanding a refund. No response as yet. The food was good and stateroom clean. Entertainment was poor- the Cruise Director was particularly poor and throughout we were encouraged to spend spend spend as the ship sailed at a loss. The loss of a significant number of crew affected those who remained. There were some stand out individuals but in the main the whole feel was tainted by events beyond their and our control. I have sailed on other NCL ships and had a good experience. Unless NCL own up to their failings and do the decent thing - a full refund I shall never sail with them again. Profit before welfare Read Less
Sail Date February 2020
Itinerary, sadly because of the Coronavirus they changed itinerary before we got on board but did not advise explain why. Was concerned at the outset and wanted to cancel but was advised we would lose our money. 5 ports have been missed, ... Read More
Itinerary, sadly because of the Coronavirus they changed itinerary before we got on board but did not advise explain why. Was concerned at the outset and wanted to cancel but was advised we would lose our money. 5 ports have been missed, 4 in Vietnam and naturally Hong Kong. Just bobbing along. They also stopped at Cambodia and made us pay an extortionate amount for visa. Worst port I have visited and I have done over 30 cruises. Most “roads” are just dirt or sand. Cannot begin to relay how bad it was. Our clothes were covered in dust and we cut short our tour as did not feel safe with the traffic or breathing in the fumes. The ship itself is good. Spotlessly clean, good food and the staff throughout the ship a credit to NCL. Sadly though I feel they have put money before our welfare. The last they could do is give free internet. Music throughout ship is good but star entertainment not on a par with other cruise lines. Read Less
Sail Date February 2020
The handling of the above cruise by NCL and the treatment of the passengers was wholly abysmal. This was not caused by one or two issues but a series of poor decisions, communication failures, and what can not be explained away by ... Read More
The handling of the above cruise by NCL and the treatment of the passengers was wholly abysmal. This was not caused by one or two issues but a series of poor decisions, communication failures, and what can not be explained away by anything but corporate greed. This all started with the news that the Corona Virus was impacting travel to Southeast Asia. Many airlines and cruise companies were allowing passengers to cancel or make changes without penalty due to the concerns raised by the virus. NCL was a glaring exception. Guests who made similar requests to NCL prior to the cruise were advised that there would be no refund or credit if we were to cancel. NCL did send an email stating that no passengers who visited China in the previous 30 days would be allowed to board and would receive a full refund. A second email advised that passengers who transited through Hong Kong and certain other cities in the last 15 days would not be allowed to board. The miscommunications started before we even left. Some received an email the date of departure advising us of an itinerary change before we made it to the terminal, but many did not find out until checking-in and some not even at check-in. The email that I received stated that we would no longer disembark in Hong Kong and instead, we would be journeying back to Singapore. Further that due to the change of the extended trip back to Singapore, we would no longer be docking in Halong Bay (Hanoi). As two of the main destinations which led vacationers to choose this cruise it was a major change. NCL offered to reimburse “reasonable charges for airfare changes, a 10% refund of the price of the cruise and 25% off a future cruise as compensation. Again, we were advised that that was the only option, we could not cancel. Reluctantly we scrambled at the last minute to contact our airline, changed our departure home from Hong Kong to Singapore (at a cost of over $600 per ticket) and boarded the boat, my friends and I included. We also had to cancel private tours we had arranged in Hong Kong and Hanoi, as well as our hotel rooms in Hong Kong. Despite the warning in the February 5th email that passengers who transited through Hong Kong would not be allowed to board, walking through security and going through the boarding process, I found it interesting that my passport was never checked nor was I asked if I transited through the prohibited cities . Another lapse on NCL’s part. Our first day was at sea. During that day NCL made several announcements asking passengers who transited through Hong Kong or one of the other prohibited cities to come to Guest Relations. Later the announcements were extended to also include crew members who so transited. Query: If on the day of departure you notified us that such passengers would not be allowed on board, how were they now on board? In hindsight I realize that those visa checks were now happening, after the fact. Upon arriving at our first port, Laem Chabang, all was fine. My friends and I had hired a taxi and stayed overnight in Bangkok. However, on return we learned, that over 100 passengers were detained on exiting the ship, and taken to a holding room. They were advised that Vietnam would not allow the ship to call at its ports if any of the passengers or crew had transited through Hong Kong or the other prohibited cities. They were given the option to stay, in which case the ship would not stop in Vietnam, or “voluntarily” leave and receive a full refund. They had no choice but to leave. Needless to say the ship was abuzz with concern and rumors. Unsettling is the least severe way to describe the feelings at that point. Not a way to spend our vacation. The next day we had a day at sea before heading to Saigon. During that day the Captain announced, without explanation, that the order of the ports in Vietnam were being reversed. Instead of stopping the next day in Saigon (the closest port) we would instead sail to Da Nang (the furthest remaining port after the cancellation of Hong Kong and Hanoi). Again no explanation. Again those of us with private tours in the three ports, had to scramble via email and WhatsApp to change the tours. Why did I have to spend so much time on my vacation making changes to plans that I booked months ago? Not the way I wanted to spend my time on board. Once again this decision would prove to be another error on NCL’s part. If Vietnam was not going to let the ship dock, why go to the furthest port instead of the closest one? The only possible answer is that NCL knew that there would be problems with docking in Vietnam, in which case we should have been given the option to get off in Bangkok and get a full refund. NCL’s decision to proceed in this manner and without communication of the situation can only be seen as corporate greed: keep us on board, don’t give us any options, keep our money. Yet we awaited our vacation in Vietnam. After all this was an 11 day Vietnam cruise and we would at least see three of the 4 Vietnam ports promised. The night before we were advised that we would dock at 7:00am and we were given exit cards for Vietnam. Waking up on the day of our first Vietnam port, Chan May, I was greeted by a beautiful sunrise but no land in sight. It was 6:30 and we were to dock at 7:00am...where was the land. Something was not right. I scrambled to the TV channel which displayed the boats navigation details to see the boat had completely turned around; we were heading South and we were south of Da Nang. NCL should have effectively communicated what was happening. I called our concierge (who seemed to know everything) but was told that the Captain had not advised them of anything. Clearly a lie as the Concierge was not at the preferred disembarkment area at the predetermined time. Instead, 7 am (our docking time) quickly passed, next the tour meeting times passed, still no land in sight. It took until 10 am for the Captain to come on the intercom and read a legal-department approved message; verbatim from the document we later received describing that Vietnam closed their ports to cruise ships. We would no longer be stopping in any of those 4 planned ports. Our compensation: NCL would reimburse “reasonable charges for airfare changes, a 10% refund of the price of the cruise and an increase to 50% off a future cruise. Pretty unreasonable for an 11 day Vietnam cruise that never stops in Vietnam. From that point on the remainder of the “holiday” was far from it. With our extra days at sea and 5 missing ports, the exceptional vacation experience quickly disappeared. Unanticipated activities had to be scheduled and continually repeated, and the lack of pre-planning was visible. The crew themselves were visibly stressed by the change in schedule and the additional work placed on them. The passengers became distressed, worried, and aggravated. The series of itinerary changes and removal of passengers led to many of those final sea days being spent concerned that Singapore would not allow us to dock in their port. The cabin was nice and large (aft facing penthouse ) but when the ship was stopped the diesel fumes were bad even in the room with the door closed. The food at the buffet was good, typical NCL but there were two very off nights when the food was bad. OSHeehans was very good as is Cagneys. THe food in the asian restaurant (other than the sushi) was inedible. The common areas are very good. The entertainmant was poor but likely because we missed so many ports that they were unable to change the entertainers so it got repetitive. Norwegian Cruise Lines owes the passengers and crew of the Norwegian Jade an apology and a full refund. Not only because of the changes required due to the Coronavirus but because of poor decisions making which lead to the ship stopping in only two of the original 7 ports, none of which were in Vietnam and the terrible lack of communication ensuring an environment conducive more of mutiny than of fun. In all aspects of this situation, NCL has acted with reckless disregard for their passengers and completely failed to provide what was promised: an 11 day Vietnam cruise. Read Less
Sail Date February 2020
We were looking forward to a sught-seeing tour around Asia taking in Singapore, Thailand, Vietnam and Hong Kong Before ever getting on board NCL had cancelled Hong Kong and Ha Long Bay due to Coronavirus Enjoyed Singapore. Were ... Read More
We were looking forward to a sught-seeing tour around Asia taking in Singapore, Thailand, Vietnam and Hong Kong Before ever getting on board NCL had cancelled Hong Kong and Ha Long Bay due to Coronavirus Enjoyed Singapore. Were advised at boarding that the itinerary had changed and that instead of sailing to Hong Kong we would be returning to Singapore so would need to change our flights home So we spent most of our time in Laem Chabang on the internet trying to rearrange our return flights and thus did not get much sight-seeing done Then we sailed to Sihounakville - dreadful place should never have been included in the itinerary. Even NCL were offering to refund the trip money if passengers wanted due to all the building works - it was just one large building site Then we were supposed to sail to Saigon but we were informed that the Vietnamese authorities would not let us in so we sailed up to Hue to be told the same that the Vietnamese authorities would. Not let us in - why the Captain thought one Vietnamese port would let us I after another had refused us is still a mystery to me So we ended up back in Singapore having managed two out of our seven expected ports and with six days at sea instead of two Not a great experience. The entertainment on board was mediocre - a couple of the evening shows were brilliant but, presumably because they expected us to on shore most of the time they were not geared up for anything during the day The food was OK although we did complain that it was luke warm most of the time - the service was quite slow. The customer service was dreadful. Most days there were queues all around the Atrium as passengers were trying to find out what was happening. Very sad to have had such a horrible time. Don't think we will ever bother cruising again Read Less
Sail Date February 2020
Just returned from this cruise. It was terrible. It should have been cancelled but NCL put greed first. They put us at risk of Coronavirus by allowing people on board who may have it. Only allowed to dock at 2 of the 7 ports on the ... Read More
Just returned from this cruise. It was terrible. It should have been cancelled but NCL put greed first. They put us at risk of Coronavirus by allowing people on board who may have it. Only allowed to dock at 2 of the 7 ports on the itinerary. Spent 6 days at sea. Also 1 of the 2 ports was Sihanoukville in Cambodia. Nobody would ever want to go there on vacation... absolutely filthy. Only reason for going is the NCL can charge 89 dollars per person for a Visa that actually costs 30 dollars. Would never travel with NCL again. After 1000 person petition asking for more than the 10% refund offered, we received a standardised letter a week later. If anything goes wrong on an NCL cruise don’t expect any help at all. All NCL want to do is blame Vietnam for not allowing us in. Surely when Vietnam declared an epidemic at the beginning of February, NCL should have cancelled this cruise Read Less
Sail Date February 2020
So I just got home from my first Costa Cruise (Feb. 2020/SE Asia). There was SO much question about Costa going into it. We choose Costa because, quite frankly it was the ONLY ship that went to our desired destination at the exact time ... Read More
So I just got home from my first Costa Cruise (Feb. 2020/SE Asia). There was SO much question about Costa going into it. We choose Costa because, quite frankly it was the ONLY ship that went to our desired destination at the exact time we could go. Otherwise, honestly, after reading reviews on Costa, I would have chosen any other line if offered by another line as my husband and I are Princess, Celebrity, loyals. I read and read and read and read some more reviews on Costa trying to mentally prepare for what to expect. What I learned was either you love it or hate it. So I set my bar very low hoping I wouldn't spend 14 days being ticked off at a cruise line. So now that we're home and I can mentally chew on what we just experienced, let me tell you my long-winded take on Costa, because frankly, it's complicated. I'll first explain the oddities that we found quirky, then I'll explain what Costa does REALLY well toward the end! So please read to the end. I will have good things to say about Costa, really I will, because there are lots of good with Costa too. I'll just start with what I found to be the negatives. Things that if you've cruised other mainstream lines before, you might find frustrating on Costa. I found that if I could mentally prepare for these oddities before I boarded (by reading reviews), I got less frustrated vs. being totally blindsided at the differences. First, Costa is NOT a Princess, Royal, or Celebrity cruise. Just get that out of your head going into it. There ARE differences. Some good, some frustrating, but nothing so frustrating that I wouldn't sail with them again. We WOULD sail again with them after this experience (I'm shocked at my own statement too!) I really went into this thinking (after reading all the negative Costa reviews beforehand) that we'll get through this cruise, see the ports, and never step foot on Costa again. Again, we only booked this because it literally was the only ship in this area at the exact time we could go. So what we found is Costa is not as "catering" to the passengers as the main stream lines. But that doesn't mean their customer service is bad, it's just different and you have to learn how to get "around" the way they do things, if it frustrates you. And actually their customer service is excellent, but DIFFERENT! I'll try to explain, and quite frankly it's hard to explain, but I'll do my best. For instance, when we first got to our cabin, the bathroom wasn't totally set up, meaning, we had 1/2 roll of TP and no back up, and no tissues. I waited for our cabin steward to introduce him/herself, so I could let him/her know. It took quite some time, but she did show up to introduce herself & restocked it upon our request. What I found is, she is our cabin "attendant" but not like on the other lines. If I need something on lets say Princess, I have a button on my phone that directly calls my steward and either talk to them or leave them a message and within minutes it typically is dealt with. Not on Costa, you have to call the pursers desk and wait in line with all the other people asking general questions, to finally get someone to pick up the phone so you can request your TP or soap or whatever. Sometimes it was a fast call, sometimes, if calling at a busy time, it could be a 10+min wait on hold. But once you get someone to answer, they will happily send someone to help you, maybe not immediately, but whatever you requested will arrive! A tad frustrating when you're dealing with a 1/2 roll of TP, (as you can tell, this did happen to us a few times, lol) but eventually they got the idea that we like a back up roll of TP in our cabin bathroom, and it was always provided from then on out. Sometimes I left notes for our cabin attendant to leave extra this or that, and it was nicely done when we returned. So, about our cabin on Fortuna. The room was spacious & comfortable, the balcony was not. The door was old school and swung open vs. a sliding door. Didn't obstruct the view like I thought it would. However, it did limit the deck space we could use as we had to move our chairs away from the "swing" area each time. We typically like to leave our sliding door open when we sleep, that never happened this trip. Why? Because smoking is allowed on balconies on Fortuna, and I'm assuming all Costa. I'm HIGHLY sensitive to smoke. And if our neighbor wasn't smoking, SOMEONE around us was and yes you could ALWAYS smell it, maybe I should say almost always, it was rare if we didn't smell smoke while on our balcony. Oddly, I did get used to the smell, and it didn't bother me as much even a few days into it, as when we first boarded. But, still wish it was banned on balconies and limited to certain areas on the ship like other lines. But I don't think that will be a policy any time soon, if ever. Another small oddity was the bathroom, our ship didn't provide washcloths, upon request of one or two, that was just a total unknown item to them. They provide 2 bath towels, and 2 hand towels, 1 floor mat/towel and 2 pool towels. A small bar soap was provided for the sink and a body wash/shampoo dispensary was provided in the shower. Our shower curtain hung about 6-8" from the floor, so there was no way to not flood your bathroom floor when showering, we tried every way possible to avoid this, and it just flooded our bathroom floor every single time. Luckily there was a very slow drain that would eventually drain it, but we did have to use our floor towel/mat to soak it up or a used bath towel. Speaking of which, your room cleaning and towel supply is done mid-morning. That is it. One time a day and no refreshers the rest of they day. That was fine, except for when you had a wet bath towel from your evening shower and had to use one to soak up your bathroom floor and would like to take a morning shower. Or you used your pool towel mid day and wanted a totally dry pool towel for your next day trip (which you went on before your cabin refresh the next day) You would have to request a new towel via the pursers desk. Which, like stated above, they would happily provide. Our fix, was to simply request extra pool and/or bath towels the night before so we had fresh/dry towels for the next day. Easy enough, if you remember ahead of time to request it. It just took us a few days to figure that trick out. So just simply ask before you need it. Another oddity was balcony maintenance. Our cabin was on the Lido deck, so we got a notice the evening before saying that there will be balcony maintenance the next day so we might want to close our curtains. Sure enough, at 7:30am, someone was on our balcony (I found the time of day odd, not the maintenance), Really, 7:30am you are doing maintenance on my balcony on my vacation? Could it not wait until after 9am??? We took a 14 day cruise, so sure enough, on the second half of the trip, we got no notice, but once and again we were woken in the early morning to our balcony chairs being moved for more balcony maintenance. Ummmm, how much maintenance does a balcony need????? Not sure if everyone had this maintenance or just because we were on the Lido deck. I'm not sure I've ever had balcony maintenance on other lines outside of cleaning our window. It was just, it's odd. Poolside/Bar: Poolside "service" is nill. We are typically used to lounging by the pool and having servers asking if they can bring us drinks. None of that on Fortuna. We had Costa staff clearing used drink glasses, but not drink servers, you had to go to the bar and get it yourself. About bars on Fortuna, they are not as plentiful as on most ships. Typically on other ships we've been on, around the pool you have a few bars on different levels, close to the pool. Not on Fortuna, you had 1 bar next to the pool, and 1 the level above, but toward the front of the ship. That said, most of the customers were European and didn't seem to swarm the bar like on other ships we've been on. It never was a long wait to get a bar drink. So even though there aren't as many bars on this ship as other ships we've been on, most bars were not overly busy. Most passengers were ordering coffee instead of alcoholic drinks. Another note for the pool area, was lounge chairs were plentiful. We never had a problem finding a chair. Maybe not directly next to the pool, but there are so many levels around the pool on this particular ship, that there were tons of chairs. However we were out by the pool by 8 or 9am. If you came later, you probably had to find a chair further away from the pool. Activities around the pool were plentiful as well. Lots of games, and dance instruction, and exercise classes. There was always something going on around the pool. Never a dull moment. About the Bar options. Ive seen lots of questions about drinks, that I couldn't find answers to before we cruised. I'll do my best to inform you now that I have a better idea. We had the Brindiamo drink package. They have a very straight forward drink menu at all bars that are color coded and you can see what you can and can't order with this package. Basically mixed cocktails were not included in our package, however most hard liquor was included, by itself. There were some very basic mixed drinks such as gin and tonic, rum and coke, basic things like that were included in our package. But things like a margarita or pina colada, daqueri's, were not included in our package. There were some Bacardi Breezers (wine coolers in various flavors) were included. I got creative one day and ordered a strawberry Breezer, a glass of ice and a shot of tequila and mixed my own margarita on the rocks, all separately included in my package. Not perfect, but it did taste like a strawberry margarita. If I had requested them mix it, there would have been a charge. These Breezers were my version of a cocktail this cruise, quite frankly, because it was my only free option. So there you have it. However, there was 1 optionfor beer, Heineken. That was the only beer on the entire ship. You couldn't even pay for a better beer, because there was no other option on the ship. Since my hubby is an IPA guy, he was very disappointed, but survived drinking Heineken all cruise. We sailed SE Asia, and there were no better options on shore either, but he survived nonetheless. Water: Bottled water was provided with this package IF it was poured by the waitstaff into a glass, you could not take a bottle of water with you. If you wanted to get a bottle of water to go, that was an extra charge. If you wanted bottled water, there was no fee for them to pour it into a drinking glass for you, but you could not take the bottle. Go figure that reasoning. They would ask you if you wanted "natural" or "gas" meaning bottled water or sparkling water such as Perrier. Same for dinner. If it was poured into a glass for you, it was included in your package. I never ordered "gas" water, so actually don't know if that's included or not in our package. I don't think so, I think that was an up-charge. Now, there was a water/ice/tea dispensary area by the main pool. However, the ice was almost always gone. I could never figure out if it was an ice maker, or if the staff had to fill it. If they had to replenish it, it wasn't done as needed, vs a schedule, because sometimes there was ice, most of the time, it was empty. There was almost always a line for this water & ice machine, and if there was any to get, it was a slow process. The staff that would wander by, would happily try and assist you to push the correct button getting ice, but wander off before they could notice that it was empty, ALWAYS empty. So eventually we just figured out to go directly to the bar, order a few glasses of ice and a few glasses of "natural" water to fill our own hydro-flasks each morning and avoid the no-ice ice maker chaos each day. Coffee: It was EXCELLENT. I've never been able to label cruise ship coffee as excellent, but Costa knows coffee!!! Of course, it's an Italian line, so that shouldn't have surprised me as much as it did, and I'm a bit of a coffee snob. There was a espresso maker and every bar. But since it was mostly geared to Europeans, ordering American-type coffee was perplexing to the staff. I like strong espresso with a dash of cream or sometimes, I like a non-sweetened latte. So at first I started ordering a latte, which I thought would be easier for the staff to understand. I ended up figuring out my "latte" was about 90% steamed milk with a tiny shot of espresso. Since I really wanted it the other way around, more coffee with a dash of milk. I figured out (by watching others order) to order a cappuccino instead, which ismostly espresso with a dash of steamed milk. But nothing was sweetened. They had white & brown sugar dispensers on the counter for you to sweeten to your own liking as needed. This unflavored coffee was included in my package. However they did have flavored syrups if you wanted, however if I wanted a syrup flavoring in my coffee, that was an up-charge for that kind of coffee. Food: In the dining room, it was AMAZING. It was European prepared dishes. Very different than what we are used to on Princess/Royal/Celebrity. But it was amazing when you opened your mind to it not being geared to Americans. Of course there were some dishes I didn't like, but very few. You could order at dinner as many as you like. No limits as far as I could tell. Waitstaff was excellent & energetic. What do I mean by this? Every other day it seemed, there was a "production" or some sort of entertainment in the main dining room. Music and dancing by the staff that encouraged guests to join in. All of it was sung in Italian, and the majority of the passengers seemed to know the songs well, but it was fun for us to join in dancing and clapping along even though we didn't understand the songs. I've never seen this on another line before, not to this level of entertainment during dinner. The energy and entertainment factor in the dining room was fantastic and plentiful. It was FUN!!! Hard to describe, but simply awesome. This is a strong suit for Costa!!! Fun & energy is their strong suit!! Be forewarned that dinner times are later than typical, at 7pm and 9:15pm. We typically opt for the later dinner due to the fact we don't want to rush back to the ship just to eat. However, 9:15pm IS a long wait for dinner. But 7pm came too early for us, so I didn't love the dinner time options on this cruise. However the food was great. BUFFET: As an American, I found the buffet food just OK. Not bad, not great, just ok. I always could find something to eat. And we mostly only ate in the buffet for breakfast. Here's the oddity. The buffet is only open certain hours, maybe an hour and a half to two hours, for breakfast, lunch, and dinner. Part of our choosing the late seating dining option was under the idea that if we got too hungry, we could always get a snack at the buffet before dinner, but on Costa, not always an option because it wasn't open very long. Sometimes everything was closed. So keep that in mind if you cruise Costa. The buffet hours were printed on the daily bulletin. However we mainly ate breakfast at the buffet. Most mornings, pancakes were an option, but no butter or syrup most days. When asked about butter, they looked perplexed then eventually took me to the other side of the buffet to an empty platter, pointed at it and then just wandered off. However butter was provided following days on both sides, and one day there was syrup provided, one day. Syrup is obviously not a norm as it was placed at the beginning of the buffet by the forks and spoons, so after you got your pancakes, you had to go back to the start of the line to wiggle in to get some syrup. But most days, it was not out, we just used the jams provided to top our pancakes most days. No biggie, just different. GRILL: Like the buffet, the grill was open limited hours by the pool at lunch and dinner. Hot dogs and hamburgers and fries. This was included in your fare. Pizza, was not located around the pool, but located back by the buffet, and was an up charge, we never ordered one, so not sure of the price. Gelato was the "ice cream" option by the poolside bar and was an up charge. We never ordered one, so don't know the price unfortunately. But overall, I'd rate the food as EXCELLENT on this ship. Entertainment: Energy!!! Tons of dancing and music options in lounges around the ship. If you've never been around Italians (this was our first experience) generally speaking based on this experience, they have tons of energy and are a louder bunch. At first we were taken aback by this, but eventually learned to embrace the guests energy and grew to love it. The energy around the ship by both staff and passengers was high! Lots of talking and laughter and dancing! Music by the staff and dancing into the night by the passengers. More so than we've seen on any Princess/Celebrity we've cruised with. Yes the other lines offer this, but this was ramped up and everywhere! This is another strong suit for Costa in my opinion, energy around the lounges & all over the ship. Probably because most of the passengers were European and their energy was high, so Costa meets it. COSTA. IS. FUN. You really have to be a fuddy-dudy to not enjoy this level of energy this ship provided. My advice, get a drink and plant yourself in the middle of a lounge and join in the dancing and music, or if nothing else just enjoy your drink and enjoy everyone else dancing, visiting, & having fun. People having fun is plentiful and everywhere. There were no quiet lounges anywhere to be found, energy was everywhere, and it was fun, once you get used to it!!! My husband and I are more keep to ourselves type people and find a quiet lounge, listen to jazz music and have a drink. Even though that wasn't an option on this ship, we found we did embrace the change of pace and really grew to love the energy this cruise & passengers provided. Theater productions: Great as well. Different though! We didn't get the same ol' same ol' that you can expect from the main stream cruise lines. For instance on a main stream line you can expect roughly a comedian, magic show, on board production, some sort of Cirque du Soleil-type acrobatic show, etc. But this Costa offered totally different options, a bubble show, a man taping & swinging balls on ropes, a tenor singer, indeed an onboard production by their own dancers. These options not overly impressive when reading about them on the daily announcements or on this review, but once at the show, it was highly entertaining, mostly because it was new and fresh! Entertainment that I'd not seen over and over again on other cruise lines. Again, kudos to Costa for offering something different! That said, most songs & shows were in Italian. Every once in a while they would repeat something in English, but most of the time, most everything was in Italian. Language: Onboard announcements, were done in multiple languages, you just have to wait for your language. English typically was the second language announced. Most crew members can speak basic English, so you can get your point across. There was an English-speaking welcome session shortly after we boarded the ship in the theater, which explained a bit on how Costa works. Recommend attending this! So, my long winded take on Costa, from an American's point of view..... it was FUN, but only after I got used to the quirks.... and there are quirks! But if you gear yourself mentally for these quirks, before you go, I found that I could remind myself during the times when things were going oddly, that I was expecting some oddities, and move on without getting too frustrated. If you focus on the quirks, you will be ticked off with Costa and not enjoy your cruise. But if you embrace the quirks and focus on their strong points (& they have a lot of great things to embrace) you will have a great time, because there's a lot to enjoy on a Costa cruise. Will I choose Costa first next time if another line is offering the same itinerary??? I'm not sure yet. But I do know that if I choose Costa again, I will miss some of the luxuries that some of the main-stream lines like Princess and Celebrity offer. But if I choose Princess and Celebrity, I will miss the energy that Costa offers. So choose a Costa cruise with an open mind. We travel to experience new things and cultures, and with Costa, you get a little of both....embrace it and have fun right along with them! You're in for a real treat. Read Less
Sail Date February 2020
We have been on princess over ten times. We enjoyed Princess in the past but if this cruise is any indication of Princess today, I would urge you to spend your Cruise dollars elsewhere. We have been on the Princess Sapphire 3 times. ... Read More
We have been on princess over ten times. We enjoyed Princess in the past but if this cruise is any indication of Princess today, I would urge you to spend your Cruise dollars elsewhere. We have been on the Princess Sapphire 3 times. This last time really showed how old, tired, dirty the Sapphire is. Our sliding glass balcony, "Club Class" door did not work and was never properly fixed. We paid for Club Class and got an Ocean View! The Sterling Steakhouse was terrible. All I wanted was a good Steak. Over cooked, Under cooked, way too salty...what a mess. I like eggs benedict for breakfast when I'm on vacation. It did not appear once on the breakfast menu in Club Class dining. I could NOT get it when requested either. Club Class dining is not special at all. In fact it is no different than the regular dining room. They promise tableside food presentations, but there was NO tableside food prep at all. A complete sham. Rust on hull, bulk heads, port holes. Power box on deck 15 hanging by wires. Stateroom furniture old and worn, torn and stained carpet, dents in wall board, yellowing of tub, staind in bathroom grout. Princess cruises have become so predictable. The special "Captain's" events are no longer special, the food and beverage service is very average. Overall I was very disappointed. Read Less
Sail Date February 2020
For my spouse and myself a Southeast Asia Cruise has been on our Bucket List for some time. We were excited when we saw Princess offering this 21 night cruise at a reasonable price. Overall, we had a very positive experience aboard this ... Read More
For my spouse and myself a Southeast Asia Cruise has been on our Bucket List for some time. We were excited when we saw Princess offering this 21 night cruise at a reasonable price. Overall, we had a very positive experience aboard this ship but unfortunately, due to concerns regarding the possibility of the Coronavirus, the cruise was cut short. We arrived in Singapore a few days early and really enjoyed what the city has to offer. Singapore is a city that's easy to navigate due to its highly efficient public transportation system which is inexpensive and safe. It should be noted that Singapore itself is an expensive city and accommodation costs can really put a dent in one's budget. Food costs can be lower if one eats at the Hawkers Markets which are readily available throughout the city. These markets are regulated by the government, and the health standards are of a high level which makes them safe and fun. I would highly recommend spending a few days in this city prior to a future cruise, if the budget permits. As to the ship itself, the overall impression is that it is in dire need of a complete overhaul as it's showing its age and is in need of updating. The ship's decor is more representative of a bygone era. Fortunately the ship is due for a refit in April 2020 which will hopefully bring new life to it. Onboard the ship our cabin category was a Mini Suite. As with the rest of the ship, it definitely was in need of updating. On the positive side, the cabin was quite spacious and had adequate storage for everything. The closet space in the cabin provided ample space for all of our clothes and accessories. Unfortunately the furniture in the cabin appeared quite old and tired. The bathroom did provide adequate space for us but its appearance was reminiscent of something from the 1950's. The bed and bedding provided by Princess was excellent which gave us a very restful sleep every night. Overall the service provided by the ship's staff was courteous and efficient but there were some issues regarding communication onboard the ship that could have used some improvement. One example was the cancellation of the stop in Cambodia, which most passengers found out either by email from their travel agents or by word of mouth. Some passengers we spoke to still did not know that the Cambodia visit was cancelled until the day we were supposed to have arrived there. It appears Princess cancelled the Cambodia stop close to our sailing date due to previous customers negative feedback, and didn't seem to have contacted the passengers prior to our embarkation from Singapore. On February 12, 2020, around 3:15 PM, we were advised that the second half of the cruise had been cancelled due to concerns regarding the Coronavirus. We were also advised that Princess would only assist passengers with airline tickets that had been booked through Princess' Air and Land program, leaving the rest of us to our own devices. The ship was to dock in Singapore the next day. This did not give us much time to make our own arrangements through our travel agent due to the 16 hour time difference. Compounding that for those who had not booked with Princess Air or Land program was that the Wi Fi was down for the next four hours and there appeared to be limited phone access. Ironically, we were also advised by the Captain, via a letter, that we were to be provided 24 hour Wi Fi service that evening, but when we inquired about the service we were told that it was not available on this ship. In response to these problems, Princess did provide free hotel accommodations for one night in Singapore for those passengers who were affected by the cancellation. In our circumstances, Princess also provided us with free telephone service that evening in order for us to make arrangements to get home. We chose the "Anytime Dining" option and primarily ate at the "Pacific Moon Dining Room." We found both the service and food to be very good. On occasion, we did lunch at the "International Dining Room" and also left with a very positive impression. We also tried both the "Trident Grill" for a hamburger and "Prego" for pizza on Deck 14 which we really enjoyed. The entertainment onboard the ship could best be described as inconsitant. The production shows in the main theatre were of a very high standard and quite entertaining. On other evenings we were entertained by three acts that included a magician, a tribute singer, and a comedian. The entertainment was somewhat limited as all three repeated their performances on two separate evenings. The music in the bars seemed to be very good although we did not spend much time in any of them. We also enjoyed the "Movie under the Stars" a few times. We both enjoyed the excursions that we booked with Princess. The tour guides were generally very good although sometimes their level of English was a bit sketchy. It should be noted though that many of the excursions we booked did take over two hours to get to due to the long distances from the port to the location of the excursion. Both the embarkation and disembarkation process went vey smoothly and without any problems. Even though our cruise was cut short we enjoyed it and will definitely cruise with Princess again. Although there were some problems onboard the ship, mostly due to circumstances beyond their control, overall the service provided was very good . Read Less
Sail Date February 2020
Cruise no. 22. First time in Asia. First time with Princess Cruises. We use to cruise in the Mediterranean and Caribbean. Very good and efficient embarkation and disembarkation. Itinerary: Singapore; Kota Kinabalu (Borneo, Malaysia); ... Read More
Cruise no. 22. First time in Asia. First time with Princess Cruises. We use to cruise in the Mediterranean and Caribbean. Very good and efficient embarkation and disembarkation. Itinerary: Singapore; Kota Kinabalu (Borneo, Malaysia); Nha Trang (Vietnam); Phu My (Saigon, Vietnam); Laem Chabang (Pattaya & Bangkok, Thailand); Koh Samui (Thailand); Singapore (11 nights). Safety: excellent information and action, to avoid any kind of related problem. Communication: excellent communication during all cruise. Boat a bit old, and traditionally decorated. Excellent cabin, with an excellent steward service. Dining, litlle variety. Entertainment activities: a bit repetitive. Good preformance of externals (magician and singer). Improvable performance of internal staff. ELderly passengers did not help... Service: excellent. Ports and shore excursions: irregular and variable, depneding on the country and the guide. For this reason, I said "from less to more". Malaysia and Vietnam, improvables; Thailand and Singapore, excellents. Comment: the second part of this cruise (Singapore, Kuala Lumpur, Phuket) was cancelled, for security reasons. I don't know they compensated the passengers. In principle, we'll not repeat with this boat. We prefer other companies and boats more. Read Less
Sail Date February 2020
We have cruised before but not with Princess. The sapphire was an absolute disgrace. Our stateroom cabin was growing mould!!! it was dirty and decapitated. Mould produces spores which research has shown pre disposes to health related ... Read More
We have cruised before but not with Princess. The sapphire was an absolute disgrace. Our stateroom cabin was growing mould!!! it was dirty and decapitated. Mould produces spores which research has shown pre disposes to health related respiratory problems. In view of the resent corona virus outbreak i would expect infection control and health and safety to be top priority. Shocking!!! The staff were apathetic and miserable. The ship was rusty and the swimming pool surrounds falling to bits. Infact on a few occasions some state rooms and corridors were flooded due to leaking swimming pools!! We docked at industrial working ports, miles away from anywhere and were charged $20 pp for a princess shuttle bus. Dining was poor, we felt like we were an inconvenience to the staff, who were not at all attentive. This cruise cost us a lot of hard earned money for our special birthdays. It was disgraceful. We are perusing this with our travel agents and have photographic evidence of this disgusting, delapitated ship. Read Less
Sail Date February 2020
This was a special cruise for both of us as it was are milestone birthday treat to each other. Although the ship was dated it was clean, the cabin beds are so comfy never had continuous 8 hr sleeps like that before, the staff are great ... Read More
This was a special cruise for both of us as it was are milestone birthday treat to each other. Although the ship was dated it was clean, the cabin beds are so comfy never had continuous 8 hr sleeps like that before, the staff are great and after a few days they seem to remember your name and we would like to say a massive thank you to our steward SONG who went above and beyond expectations of service. The food was of a high standard but the alcoholic drinks are expensive and with the gratuity charges on top it is very expensive. The only thing that left us very disappointed was that we were never officially told we would not go to Cambodia it was word of mouth and the way we were told on the 12th February to pack and leave our luggage outside our cabins as we will all be disembarking in the morning the 13th in Singapore, when we got this news over the public announcement system we were sunbathing as it was a day at sea on our way back to Singapore for people who had only booked the first leg but we had booked both, I have never seen people so upset and the deck just cleared. They said and confirmed in a letter that we would get half of our money back as we only did half a cruise but we have not yet had so much as an email regarding this has anybody else had a refund ??? we are getting a bit worried as Princess seem to be having corona virus hits one after the other, " could they go bankrupt " ????? The Sapphire Princess is still in Singapore docked in what looks like a container base she has been there since we left on the 13 February Read Less
Sail Date February 2020
We had cruised with Celebrity once before and had enjoyed the experience.This cruise was to take us to destinations we wanted to see in Southern Japan and Taiwan. Boarding in Singapore alerted us to how seriously Celebrity was taking ... Read More
We had cruised with Celebrity once before and had enjoyed the experience.This cruise was to take us to destinations we wanted to see in Southern Japan and Taiwan. Boarding in Singapore alerted us to how seriously Celebrity was taking the Corona threat. We had been advised the previous evening of possible itinerary changes and the rules for boarding,depending on your recent whereabouts in Asia. We were OK and boarded! Celebrity kept us fully informed as the situation changed daily. It soon became clear as more port visits were being denied, that early termination loomed. Top marks to everone at Celebrity who really could not do enough to keep passengers comfortable and up to date, help make new travel arrangements and importantly, stay relaxed. The on-board customer service was exemplary, with staff available to help throughout and extra, complimentary facilities laid on to make the experience as pleasurable as possible. We left Millenium on February 10th in Singapore to continue our revised travels, with the feeling that the onboard staff and the planners had done a sterling job, in an evolving crisis, to get us all back safely on dry land with somewhere to go. This must be one of the best examples of good customer service we had ever been part of! Read Less
Sail Date February 2020
I will not go on a cruise with Costa company anymore. Cruise was not well administered, we encountered problems at Singapore immigration due to problems with paperwork that should have been provided by the company on disembark and were ... Read More
I will not go on a cruise with Costa company anymore. Cruise was not well administered, we encountered problems at Singapore immigration due to problems with paperwork that should have been provided by the company on disembark and were not; complete lack of information on which marina to board the ship in Singapore with hundreds of passengers including ourselves going to wrong address; atrocious layout of ship in particular the entertainment decks on floors 3 to 5 with total absence of signed directions to restaurants and other public areas; favouritism on treatment of Italian nationals prior to arrival in Singapore, with company offering them favourable access to information and early disembarkation , in total disregard and blatant discrimination to other nationalities on board. On a positive note, the crew was fantastic and helpful. Our waiter at Rafaello restaurant, Acobo Salmenio Junior and team were superb. The food was good and varied. Beautiful arrivederchi party on last night with stunning display of carved out food and ice sculptures. Not enough to make me repeat the experience with Costa cruise. I shan't. Read Less
Sail Date January 2020

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