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5 Helpful Votes
Sail Date: March 2018
Our 21 Day Cruise aboard HAL's Amsterdam from Singapore to Cape Town was our best cruise ever. We have cruised many times on multiple cruise lines and have Elite Status on multiple cruise lines - so this is a significant statement. ... Read More
Our 21 Day Cruise aboard HAL's Amsterdam from Singapore to Cape Town was our best cruise ever. We have cruised many times on multiple cruise lines and have Elite Status on multiple cruise lines - so this is a significant statement. We knew prior to the beginning of our cruise that the Amsterdam would be going into dry dock in May, 2018 so we were very afraid that the condition of the ship would be poor. To our great surprise, the Amsterdam was quite the opposite. The Hotel Director, Henk Mensink (Dutch) is the best Hotel Director I have ever seen and takes great pride in his efforts to have his Team keep the Amsterdam in pristine condition at all times - even just before going into dry dock. Most of the ships we have sailed on which were about to go into dry dock had declined in condition - with several ships having very horrible conditions such as sewer problems, flooding problems, ratty carpeting, etc. This is why we were so pleased with the great condition of the Amsterdam. We were also favorably impressed with the Captain: Jonathan Mercer (British). The food on this cruise was excellent every day - as was the service, especially in the Lido. The quality of the entrees and desserts was great. Many options were available and never long wait lines in the Lido. The ship d├ęcor is classic and quite impressive. We are looking at more cruising opportunities aboard the Amsterdam and highly recommend this ship. Read Less
3 Helpful Votes
Sail Date: March 2018
The American Holland, New Amsterdam Cruise was excellent. Starting with arrival and checking was a great experience for anyone looking for a great time.The variety of the food and the picnic at half moon cay was amazing. We did not use ... Read More
The American Holland, New Amsterdam Cruise was excellent. Starting with arrival and checking was a great experience for anyone looking for a great time.The variety of the food and the picnic at half moon cay was amazing. We did not use the cruse excursions but others and they were very good. Everything, was quiet impressive but Arsana services and care was my highlight, The guys that took care of the cabin were amazing, I ask for ice for my back one day and for that point on Arsana had ice for me every day. Arsana and Konang were absolutely above and be on expectations taking care of us. Enrike in the dining room was exceptional as well, all service areas were impressive.The cruise was excellent, almost everything, I though that all entertainment was targeting one age group but other than everything else was amazing. I highly recommend this cruise for everyone. Read Less
2 Helpful Votes
Sail Date: October 2013
The HAL Amsterdam is a midsize ship carrying 1380 passengers and 615 crew. She is 62,735 gross tons, 760 feet in length and has a top speed of 22.5 knots. The CDC rated her 94 points in a recent inspection. She survived the long voyage ... Read More
The HAL Amsterdam is a midsize ship carrying 1380 passengers and 615 crew. She is 62,735 gross tons, 760 feet in length and has a top speed of 22.5 knots. The CDC rated her 94 points in a recent inspection. She survived the long voyage without a case of Noro-virus which is amazing and rare with HAL ships. This is our seond time to board the Amsterdam. What attracted us had been her unique itinerary. She offered ports like Manila Philippines,Rabaul, Papua, New Guinea,Guadalcanal,Solomon Islands, Vanuato and the Marquesas, new countries by sea for us. The Americans and Japanese fought intensely for Henderson field in Guadalcanal during WW2. Part of the field is now occupied by the Honaira airport and the rest is rusty barbwire and razor grass. Vanuato is the source of prime kava root. The natives here still practice cargo cult where they create airplane replicas wth straw and worship them for material wealth. Paul Gaugin is buried in the Marqesas where Herman Melville and Thor Heyerdal wrote their their first book. The port of Manila gave the ship a grand reception. Folk dancers in lavish custumes danced to the music of native musicians and welcoming crowds waved Filipino flags. A group of Filipino orphans perform[ng at one of the ship lounges brought the house down to a sro audience. Captain Fred, Master of the Amsterdam stood in line at the Lido with the passengers for his favorite lunch of sushi,sashime(raw fish) and rice. Captain Fred a tall unassuming man is no stranger to the sea. As a young man he had sailed with his father also a sea Captain. The Lido is a causal buffet style cafeteria that serves hot and cold food. The stations offer oriental stir-fry, a sandwich, omelet.a cutting board and hot international foods. The dining room cuisine has superb choices like ribeye, lobster, baramundi and escargo. Shrimp cocktail and salmon are always available, Filipino and Indonesian dishes are part of the menu. Various desserts and pastries are elegantly served. The wait staff come from Indonesia. The cooks,pastry bakers.beverage, technical, security and office workers come from the Philippines. The ship's crew is very friendly and make it a point to remember your name. They often anticipate your food preferences. Our cabin located amidship had a good view of the ocean despite overlooking the lower promenade deck. Budi and Raschid our Indonesian stewards kept the room squeaky clean. The library had a full time librarian and confortable seating. Most of the passengers had i-pads and kindles loaded with e books. Internet cost 75 cents per minute and 25 cents per page for printing. It was not only pricey but unreliable at best. Once the ship docks passengers make a beeline for WiFi that cost a dollar per hour or free from most coffee shops ashore. After flying 20 hours to Singapore, we waited 4 hours for a paid transfer to the ship that did not arrive. We finally took a taxi to the pier that cost us less than the one arranged by the cruise line. The passengers are served breakfast at the Lido and the main dining room before disembarkation. They are also allowed to use their cabins while waiting to depart Read Less
2 Helpful Votes
Sail Date: March 2010
The original intention of this cruise was to get us to or near Japan where we would visit with old friends. This was actually a segment of a segment of the world cruise that was meant to begin in Mumbai. When we saw a shore excursion ... Read More
The original intention of this cruise was to get us to or near Japan where we would visit with old friends. This was actually a segment of a segment of the world cruise that was meant to begin in Mumbai. When we saw a shore excursion opportunity to Angkor Wat we priced it and decided to begin the segment in Singapore instead, and spend what we would have spent on shore excursions for a three day holiday in Bangkok, three days in Siem Reap (for Angkor Wat) and three days in Singapore where we would meet the ship. The cost of those nine days in 5 star hotels and air from Bangkok to Siem Reap and Siem Reap to Singapore equalled what we would have paid for a two and a half day shore excursion offered by HAL for each of us! Such are the costs of shore excursions. The Ship The vessel is what you would expect from one of HALs flagships. It seemed to be in terrific condition. From cabins to public rooms, the ship is beautiful. I didn't see evidence of aging. Our cabin had a leak in the bathroom and there was an occasional odor of diesel fuel just outside our door, but neither interfered with our enjoyment of the ship. People are always interested in food. HAL seems to be putting the money out in the food and beverage department. The usual comfort food was available poolside, as was an assortment of pastries for a good part of the day in the Lido. Breakfasts were unremarkable which is not a bad thing. They were breakfasts and hard to fault in the Lido or DR. Lunch was a different matter. The stir fries were awful, and truly an embarrassment. The vegetable chicken stir fry had a single piece of chicken and when I asked where the vegetables were, the server found one with his tongs and added it to my dish. I would not mention it except that I saw a video of the executive chef talking about his wonderful "fresh fresh fresh" stirfries so I thought it was worth a notation. I think dinner was what you would expect for a vessel catering to North American taste. The steaks in the dining room were of generous portion. I don't think they did vegetables well and on the whole I thought dinners sort of missed. Or - it may just be that we don't eat those sorts of dinners anymore. I heard no one speak of the food in either positive or negative terms. Oddly enough, complimentary champagne flowed on two nights. As to the atmosphere of the ship, well, that was a big surprise. We were used to going on vacation cruises with other people going on vacation cruises - with all the positive energy that that implies. Cruisers are usually excited, and that rubs off on the crew. Well the majority of people on this ship had been aboard for a very long time, with a long time to go. They were "residing" on the ship as opposed to cruising on it. It seemed to be less a vehicle for a cruise than a giant apartment building with a rolling view. The atmosphere was flat. You saw it in the passengers and you saw it in the staff. I have never seen staff so ambivalent. Not nasty or lazy - they just didn't take the pains to give a darn. This was an observation confirmed to us by other cruisers who came on for a while in Singapore. "Boring" was the word that kept coming up to describe their experience. The ports themselves were interesting. Cambodia and Viet Nam were both worth the visit. though the port was quite a distance from Ho Chi Minh city. I would say I do not agree with HALs new policy of requiring no signature for beverages purchased under $20. I myself have disagreed with charges on my cruise bill on previous cruises and by producing the original signed bill, the issue was resolved. Business should be done in a business-like manner, and charges should be signed for. Bills, however small, must be signed for in the shops. When I enquired as to why, they said their experience was such that bill signing was deemed to be imperative. I agree. Also, HAL has a policy of not allowing your internet time to lapse if you are still connected with your computer. The rationale is that it is a courtesy to allow you to finish your business. But if you forget to log-out and leave your computer or ipod or device connected for an hour or so, you will be billed. I asked the administrator how that could be as it would be clear that a machine was not used over that time. He said Windows machines send message packets out periodically and that constitutes use. So Moral Hazard hit HAL. Wall Street sails the high seas. Guest Relations was surprised to hear of the new policies which are fleet wide. They sent a message to HAL about both issues. HAL sent a subsequent communication stipulating the $20 rule must be followed. I heard nothing about the internet rule. We disembarked in Singapore in what was a smooth process, and we were on our way. Would we sail HAL again - probably, but not based on their performance on this cruise. Read Less
Amsterdam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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