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2 Helpful Votes
Sail Date: September 2018
Chose the cruise to go to an area of the world that both the wife and I had not visited. Normally we have always traveled on smaller Silver Sea Ships and decided to go on the. larger ship the Muse and try it out. Overall a very nice and ... Read More
Chose the cruise to go to an area of the world that both the wife and I had not visited. Normally we have always traveled on smaller Silver Sea Ships and decided to go on the. larger ship the Muse and try it out. Overall a very nice and modern ship. However, the overall service, mainly dining, did not meet the normal Silver Sea level of excellence we have always experienced on previous voyages. The crew was highly professional overall service was great. The problem we had was with the food/menu that was served. Bottomline, the menu hardly changed at the restaurants where as on the smaller ships we have an opportunity to sample the local cuisine in their Restaurant not so on the Muse and their Atlantide and others. The menu was almost the same every night. The other shortfall that was always available when we traveled on smaller ships was the "area expert" that provided area briefing on the various ports that we were to visit. We have another cruise coming up and we are already planning to go on a smaller ship to get back to the Silver Sea basics. . Read Less
1 Helpful Vote
Sail Date: September 2018
We went with a wine group which selected the Silver Muse as its ship for the cruise. It is a new ship, having launched in 2017. Overall, the ship is very nice. It is a smaller ship about 600 passengers. Much has been made of the 8 ... Read More
We went with a wine group which selected the Silver Muse as its ship for the cruise. It is a new ship, having launched in 2017. Overall, the ship is very nice. It is a smaller ship about 600 passengers. Much has been made of the 8 restaurants on board. What we found out is that if you want to go to a restaurant that requires reservations (Atlantide and Indochine are the only "walk in" restaurants on board), make your reservations as soon as you book your cruise. We were able to get only 2 reservations; the others were already booked solid. Fortunately, the wine group had reservations in most restaurants. Therefore, we ate in all restaurants but Kaiseki. That having been said, our favorite restaurant was Atlantide, followed closedly by Hot Rocks, also known as The Grill. Atlantide had great Chilean sea bass and a nice atmosphere. At Hot Rocks/The Grill, they heat stones to 450 degrees F for 20 hours. You select what meat or seafood you want to cook. Then they put the hot stone slabs in front of you, and you cook your own food. Frankly, the filets we cooked there were the best beef we had on the cruise. Despite the claimed excellence of La Dame, we were less than impressed. The steaks were overcooked. Silver Note was enjoyable, especially with the pianist and the singer, but the menu is limited. LaTerraza had mediocre food and spotty service at night. La Terraza is the buffet at breakfast and lunch. Sometimes we were invisible at a breakfast table and practically had to tackle someone to order coffee, tea or an omelette. Being on Deck 8 was good because of Cafe d'Arts, aka the coffee bar. We could walk down the hall and get coffee, tea, cappuccino, etc as well as snacks beginning early in the morning; the only thing is that it doesn't stay open late. Embarkation and disembarkation went smoothly. We enjoyed the bartenders on Deck 10, the pool deck. Some of the servers were lackadaisacal in waiting on people at tables along the sides. One outstanding exception was Egbert (yes, that is his name). He went out of his way when we got back late from a shore excursion. He went up to Spaccanapoli to order and to get our pizza, as well as to serve us drinks. He was the only waiter we encountered who deserved a tip. We didn't check out the entertainment that much. The night we did go was all right, but nothing outstanding. Our butler Kiran was outstanding. Our room steward was good but virtually invisible. Room service was good. If you can't get into a restaurant, order room service. Overall, the staff was friendly and cheerful. There were various activities onboard. Since we had no sea days, however, we did not participate much except for trivia, which was fun. The shore excursions were good. We took the ships excursions in Rominj,Corfu, Santorini, Nafplion and Rhodes. We had a private excursion in Dubrovnik. The history and architecture were outstanding, and some had amazing views. Be prepared to walk a lot. Many people enjoyed the excursion to Corinth, although we did not personally go. If you plan to go to popular tourist spots such as Dubrovnik and the Greek isles, do not go during July and August if you can possibly avoid it. Not only is it hot, there are seemingly a million people in those places. Even going in October was crowded when 4,000 "of our closest friends" got off a monster Holland America for tours. On Santorini if you plan on taking the tram down, wait until the hordes from Holland America or some other behemoth ship leave before standing in line to go down. We were in line for over an hour because of people from the Holland America ship. Of course, you can also walk down 500+ steps to the shore, but you have to avoid donkeys and their droppings. Or you can ride a donkey down, although some said that it was more difficult going down than going up. We enjoyed some of the tropical drinks from the bar on the pool deck. Unfortunately, none of the bartenders were proficient in making drinks such as a martini or a vodka gimlet, which was surprising considering the luxury line offering. The outside decks on the aft of the ship were nice. The chairs outside the smoking lounge on deck 8 were especially comfortable. If it isn't too cold or breezy, dining outside at La Terraza for breakfast and lunch is pleasant. One night, however, while we sat outside on deck 9, water poured down from the deck above onto me. It had been raining that day. A design flaw in the ship apparently directed the water onto my chair because it was under the awning, not under the metal part of the deck above. Never have experienced anything like that before on any ship. The ship offers a free laundry room on each deck. The bad news is that there is only 1 washer and 1 dryer per deck. The really bad news is that the laundry room on our deck was so small that if someone opened the door while you are bending down to put something into the dryer, you can get hit in the head. The room was positively tiny. Given the spaciousness of other parts of the ship, that room could have been make larger. Apparently, some other laundry rooms were not that tiny, however. The lounges were well appointed and comfortable. There were only a few children on board. I would not consider it a ship that would have a lot of activities for children. There was a shuffleboard area and ping pong/table tennis upon request. There are a number of lounges in various parts of the ship, although the ones around the pool are at a premium. There is a walking track on deck 11. The gym was small but modern. Due to constant shore excursions, we did not use the gym, though. The spa looked nice, but again we did not use it. Overall, we enjoyed the cruise, but it was not a flawless experience. For a new ship, we found the water temperature issue incomprehensible. Read Less
1 Helpful Vote
Sail Date: September 2018
It was recommended to try and the dates worked into our time schedule. We thought it was a nice balance between being active and having time to relax on board ship. Having the personal Butler and maid was a very nice touch. All personnel ... Read More
It was recommended to try and the dates worked into our time schedule. We thought it was a nice balance between being active and having time to relax on board ship. Having the personal Butler and maid was a very nice touch. All personnel on the ship were all nice, helpful and extremely pleasant. It would be nice if basic excursions were included in the pricing. We were disappointed that we were wait listed on many excursions. Internet on the ship was included but it ended up costing us additional fees (unknown to us- until we got home) through our phone carrier. Our favorite port was Santorini & spending hours in Oia, and least favorite was Rhodes. In Rhodes we did an 8 hour excursion that was only fair (it included a Greek meal that was poor). We were in Port at Rhodes for 2 days and the old town was just Ok- crammed with locals trying to get you to eat at their restaurant or buy their goods. Other than that we loved all of the quaint ports (Nafplion, Rovinj, Dubrovnik, Corfu). As an aside- Getting to the ship in Venice was a horrible experience.and Silver Sea's should really address this. Clear instructions were not provided and we spent hours lugging our suit cases to the main port in Venice only to find out the ship was parked at another port 2 miles away. We were unable to find taxi for an extended period of time. We ran into others that were in the same situation. Overall it was a great experience and we would definitely do this again. Read Less
3 Helpful Votes
Sail Date: September 2018
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony ... Read More
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony over the sea is smallish (two people only) but nice. Small love-seat. TV's are in the mirrors, which is fine unless there is a reflection because you would like to have your curtains open to view the sea. Entertainment: umm... no. Corny at best. Pool: Smallish, but it is a small ship, so what do you expect. Restaurants: Mostly good. Except Indochine.... supposed to be Thai and Japanese (or something like that) fusion. Not good. In fact we all got up and left and didn't finish our meals. Wait staff: Some good, some bad. Butler/maid: Ours were very good. Reception Desk staff: HORRIBLE. Rude, unhelpful and in general not at all what they should be. Disembarking: Fairly smooth. Organized tours: some good, some not so good. This was a business cruise, so everything was included. If I had gone on a normal cruise where I had to pay premiums to go to certain restaurants or get certain drinks, I would have been VERY unimpressed. My first cruise... not so sure it won't be my last. It was okay, but certainly I wouldn't think it to be worth the money they normally get for these types of ventures. Read Less
2 Helpful Votes
Sail Date: September 2018
First off, what is it about air conditioning? I had the thermostat turned all the way down in my room and the temperature was still just marginally cool. Definitely not comfortable enough for me to get a good nights sleep. And on the ... Read More
First off, what is it about air conditioning? I had the thermostat turned all the way down in my room and the temperature was still just marginally cool. Definitely not comfortable enough for me to get a good nights sleep. And on the last night I found out that the entire ship was on one central system and not really adjustable by room. Even the observation room was not adjustable. So stick a bunch of people in there in the afternoon with all those large windows and it was downright HOT. Your staff finally blocked the doors open to get some airflow thru, to try to cool us down. Service from our butler was great, he was very responsive and took really good care of us. Food was good, service there was pretty good also, but a couple of times we were kind of ignored, as we had to ask for something more than once. Would have liked the main bar to have been open more during the day. Only being able to go to "The Grille" in the day was substandard, as it was pretty hot during those times, as well as humid. Shows were OK, given the stage size and the format. Very talented singers/dancers. We felt that a couple of the excursions were overpriced for the quality of the excursion. The one that was the least impressive was the one on Chios as the guy giving the cruise was marginal in the amount of info he gave us.Very overpriced on that one. Read Less
3 Helpful Votes
Sail Date: September 2018
We sailed on this ship because of the itinerary and because we had sailed on the Silver Whisper 9 years ago -- that time the ship was exceptional and we have wonderful memories of that cruise. The ship is now showing its age and needs a ... Read More
We sailed on this ship because of the itinerary and because we had sailed on the Silver Whisper 9 years ago -- that time the ship was exceptional and we have wonderful memories of that cruise. The ship is now showing its age and needs a complete makeover - - not just a change of the carpet - - a complete makeover. It needs to be modernized both as to technology and aesthetics - - furniture and furnishings. Also, the engine room smell in the middle of the ship needs to be completely resolved! The crew and the service were the best part of our experience. The food in La Terrazza was very, very good, the food in the Restaurant was good, but not exceptional. Hot Rocks was okay - - a bit messy until the chefs cooked our meal for us. Our meal in La Dame was very disappointing - - who rolls Dover Sole? You're catering to people who have options and are blessed to experience some of the nicer things in life. Yes, we are on a cruise ship, but comparing the luxury you advertise to the luxury offered at some of the fine hotels (e.g., Four Seasons and small Relais Chateaux hotels), they are superior to you - - - you need to step up your game. We would not sail on the Silver Whisper again - - maybe a new Silver Sea ship but not a ship that is nearly 20 years old. Read Less
3 Helpful Votes
Sail Date: August 2018
We had sailed on the Silver Muse before and enjoyed it very much. It is a beautiful ship, and the deluxe verandah cabin is the best in that category of any ship we have sailed on. The service is amazing. Our butler knew our needs before we ... Read More
We had sailed on the Silver Muse before and enjoyed it very much. It is a beautiful ship, and the deluxe verandah cabin is the best in that category of any ship we have sailed on. The service is amazing. Our butler knew our needs before we even asked! He was thoughtful, professional, and always available when we needed anything. We noticed some of the same problems with the process of making dinner reservations as we did on our previous cruise on the Muse. However, we quickly found out that our favorite 2 restaurants, Indochine and Atlantide, were easy to get into. We wanted to eat dinner in La Terrazzo more often but could not get in. I think the process had improved since May 2017 but feel there is still room for improvement. We booked excursions for each port but were disappointed in the ability to understand some of the tour guides. We did not experience this problem on our previous Silversea cruise. Silversea is our favorite luxury cruise. We love the smaller ships and hope to enjoy Silversea again. Read Less
Sail Date: August 2018
We wanted to try the Silver Muse after hearing all about it when on the Silver Spirit. It’s amazing. I can’t actually think of anything that needs to change. The suites are lovely. We were on the eighth floor so it was quiet and the ... Read More
We wanted to try the Silver Muse after hearing all about it when on the Silver Spirit. It’s amazing. I can’t actually think of anything that needs to change. The suites are lovely. We were on the eighth floor so it was quiet and the suite so spacious. We didn’t see much of our butler but given the demands of the more elderly American passengers I think their work was cut out ! We tried every restaurant and loved them all. What makes Silverseas so different is just the friendliness of all the staff. They are definitely getting it right in terms of engaged staff. The pool area is lovely and never gets too busy apart from perhaps days at sea. They have some double sunbeds which I haven’t seen before but they are great. The entertainment was ok. The highlight was the ballet dances. A couple from the Bolshoi who were amazing. The other singers were okay but never felt very authentic to me. Now that we have experienced two cruises on Silverseas I think we have landed our choice and are looking forward to the next fabulous experience aboard the Muse. Read Less
4 Helpful Votes
Sail Date: August 2018
We have sailed with Silversea six previous times. This time we wanted to experience the Muse (latest ship) as we explored the Mediterranean and Adriatic coasts. Our trip included back to back cruises starting in Rome on August 12th and ... Read More
We have sailed with Silversea six previous times. This time we wanted to experience the Muse (latest ship) as we explored the Mediterranean and Adriatic coasts. Our trip included back to back cruises starting in Rome on August 12th and ending in Monte Carlo on August 29th. Both segments were at capacity with approximately 600 guests, yet, there was never a crowd, as the ship seems to allow ample areas for guests to visit and enjoy music, relaxation, food, drink and socializing. At times, we wondered where everyone was! The new ship has amazing and elegant decor throughout, and the service is stellar, as with our prior cruises with Silversea. The expanded dining venues were part of what made the ship less crowded. All were excellent, however, booking your dining reservations in advance seems essential as some people had trouble getting reservations at some of the busy venues, although some venues do not require reservations. We found that arriving at these about 7:30 seemed to make it easy to get a seat. The Silversea online system allows guests to make reservations for dining in advance, and adjust onboard if needed which we highly recommend. We enjoyed the menus at the new Indochine restaurant, the Silver Note, Atlantide, loved getting pizza from Spaccanapoli, and my husband loved the ice cream bar they offered throughout the day and evening. Room service is really helpful on mornings when we had an early morning tour scheduled. The ports and shore excursions were varied and enjoyable. I do miss the previous Silversea Signature options which are now replaced by custom tours by a private car. We chose a variety of types of tours, from highlights of the port town by coach, to Segway tours and off road experiences. One of my favorites was a trip to a Preserve used by Tito to host world leaders and my husband enjoyed a bike ride that was scheduled at the same time. The tours typically have small groups from 12 to 24 in size. The Muse suites are larger than the other ships, and the increased storage areas are really appreciated. Our cabin was on the 5th deck which was perfect. I dislike long corridors on ships and try to select an area that has fewer rooms on the corridor, mid ship and on a lower deck, which typically offers smoother sailing. There was an elevator just a few doors from our suite and the Dolce Vita Lounge was located near our room, where we went for pre dinner drinks and entertainment. The row of drawers in the desk allowed my husband to put his folded clothes there and mine were in the closet, so we were not having to take turns getting ready. The entertainment in Silver Note is always a pleasure. Esther and Chantelle were amazing and the entire staff of the Silver Note were fabulous. Esther takes requests all evening and even customizes songs that my not be on her regular list (amazing!). The segment from Venice to Monte Carlo offered special guest entertainers including Russian ballet and an Italian orchestra which were all amazing. The Voices of Silversea (6 talented young artists) who produce variety themed shows in the theater and at the pool on some nights were good, but we only went to their performances a few times. There is also a music trio, pianist, guitarist and Disco DJ who are located in various lounges in the evening offering lots of choices for music. One complaint I have is how the spa staff seem to have become more pushy with recommendations on products they offer. I ended up cancelling my services in the spa. We look forward to our upcoming cruises in New England and an expedition cruise to Galapagos. Read Less
1 Helpful Vote
Sail Date: August 2018
We have cruised several times - ocean and river. The Silver Muse was a beatiful ship. Service and food excellent. Entertaiment can be better. Organization and managment of passengers at ports of call well done. The butler service offers ... Read More
We have cruised several times - ocean and river. The Silver Muse was a beatiful ship. Service and food excellent. Entertaiment can be better. Organization and managment of passengers at ports of call well done. The butler service offers all you need in no time. There are no general restaurants so you choose the type of food ahead of time. There was only one night when the restaurant we wanted to use was full. Dining on deck where you can cook your steak on a hot rock was fun. The drinks are included and the quality of the wines was good overall. The captain was visible, interactive and very nice. Had an opportunity to dine with him and his wife - lovely couple. Although you pay more for being part of a luxury cruise, it is worth the money when you see the quality of what the ship offers. Truly enjoyed it. Read Less
Sail Date: August 2018
We chose this cruise based on (a) destinations - we'd not been to some of the ports of call), (b) timing, and, (c) we'd been on several Silversea ships (including the Whisper in the past. Key points; 1. Virtually all the ... Read More
We chose this cruise based on (a) destinations - we'd not been to some of the ports of call), (b) timing, and, (c) we'd been on several Silversea ships (including the Whisper in the past. Key points; 1. Virtually all the staff were attentive and helpful -especially our butler. 2. The food in La Terrassa was good - especially the evening meals - we ate there twice. 3. On the other hand the food in the main dining room in the evenings was not as good as in past years and was a big let down. I don't regard hamburgers as a suitable red meat choice for what purports to be a high end restaurant. 4. Internet is now included, and, although slow, copes with emails and newspapers. 5. Cabin was comfortable and clean, but only had 2 pairs of power sockets (one USA, the other European), one of which was on the design table at the end of the bed and was virtually useless. 6. The dress code is bizarre - few people bother with black tie. 7. I resent having to get the charity donation removed from my account. 8. We did 3 tours - which were well planned and executed. 9. Our flights were included. Transfer from the airport was smooth, but there was no help with the luggage at the terminal. Transfer back to the airport at the end of the voyage dropped us off an hour before check in opened. Read Less
2 Helpful Votes
Sail Date: July 2018
Past experiences were very good on The Wind, Spirit, and Silver Galapagos. The dining service on the Muse was deplorable. The food was inedible (we even lost weight on this cruise). Having to make reservations was a chore and the ... Read More
Past experiences were very good on The Wind, Spirit, and Silver Galapagos. The dining service on the Muse was deplorable. The food was inedible (we even lost weight on this cruise). Having to make reservations was a chore and the Japanese specialty restaurant was so poor, we felt scammed at $60 per person. The men having to wear a jacket while dining alfresco in Italy during the summer is punishing. The dining offered during the excursions was equally deplorable. Pretty certain the veal was actually foal during the Slovenia excursion. Two days in Kofu Greece is two too many, and one day for Rome is two too short. Overall, the ship is too big to do it the way a smaller ship does and not big enough to do it the way a larger ship does. Quality food sourcing and preparation is a lot easier for 200 guests, than 600. Gym is way too small; not enough equipment for 600 guests. Casino too small not enough gaming fir 600 guests. Shops on board are too big and stocked with lower end products. Would serve them well to have a Bulgari Boutique, after all, they serve their bath products and have a captive audience. Seems like a wasted opportunity for Bulgari. Overpriced, under delivered. Read Less
1 Helpful Vote
Sail Date: July 2018
We truly expected a lot more from a Luxury cruise line. The cruise itself was nicely decorated..all beige, but the glamour that you see on other cruise lines for half the price was not there to be found. Forget about a grand lobby!. ... Read More
We truly expected a lot more from a Luxury cruise line. The cruise itself was nicely decorated..all beige, but the glamour that you see on other cruise lines for half the price was not there to be found. Forget about a grand lobby!. The entertainment was poor. The show - three ladies and three gentleman- had great voices, but my goodness, they were soo fake, we only went to the first show and never went back again, which was the case of others as well. The casino area is as small as a bedroom, I understand that the cruise only allows 600 guest, but no more than 20 people could fit on that casino. The nightclub with a DJ..dear Lord! He sure knows how to clean a club..empty! after a few songs everyone left! Even thought the average age is 70's, he played music for teenagers. WE all told him to change the beat, I even went as far as to give him a list of great dancing songs -I'm a dancer and love a great time!- but his repertoire was very poor. He was not paying attention at the age of the audience, that even though they were in the late 60's and much older, they all wanted a great time, but not jumping up and down on the dance floor! The cruise had a party one night around the pool - it was the night of the eclipse- and the party was very good! everyone was having a great time! The common areas were very nice, the pool area was great, big and ample space for everyone, but again, the trio that played in the afternoons was horrible. We had to let them know our hearts were still beating, to stop playing funeral music.. and they did!!! everyone applauded and we all had a better time. The restaurants... so, so. They have a hibachi, which we didn't try, we didn't want to come out smelling like food, they have a Japanese restaurant, a bit spicy, but ok. The restaurant called Silver Notes, have a very small menu, they don't offer salad, and only two choices of dessert...but they have a great piano player and a great singer! The Atlantide restaurant, was the biggest and with better choices, but when you are on a cruise for 12 days, and have to eat on those restaurants at least 10 of those days, you expect a change in the menu at least once. We didn't participated on the shore excursions, we arranged those on our own. Embarkation and disembarkation was great, very smooth and orderly. The cabin was the best..and I'm leaving it for last! We had the Grand Suite, and OMG! what a beauty,! with LR, DR and 1.5 bathrooms. The bedroom was huge, with make up area, big closets and ample bathroom. The balcony, wrapped around was the best view coming into every port. Our butler was a 5 star! He was always there for us when we needed him and he went out of his way to always keep us informed of everything and provided our room with our needs. Would we travel with Silverseas again?...Must likely NOT. It has even killed our desired to travel on another cruise period. Read Less
1 Helpful Vote
Sail Date: July 2018
We chose the cruise because of its itinerary and as we get older, the idea of packing and unpacking has become far less appealing. The size of the cruise ship and the number of passengers was very high on our list of priorities. Having ... Read More
We chose the cruise because of its itinerary and as we get older, the idea of packing and unpacking has become far less appealing. The size of the cruise ship and the number of passengers was very high on our list of priorities. Having been to Venice previously, we kept our exploration to a minimum in the general vicinity of our hotel, the Monaco and Grand Canal. The transfer from the airport to the hotel was seamless, as was the transfer to the cruise terminal. Embarkation went smoothly, as did disembarkation. The fact that we did not have to wrestle with our luggage was a convenience. Our cabin was a Classic Verandah, pretty much midship on Deck 6. The bathroom has both tub and shower, with plenty of water pressure and hot water. The cabin had plenty of storage and was spacious, as was the verandah. The only issue that we had with the cabin was the lack of USB ports and power outlet on one side of the bed. Our butler, Chetan, and Suite Attendant, Christophere, were both wonderful. There were more than sufficient dining options, and we tried them all. Breakfast in La Terrazza was excellent, albeit a little chaotic sometimes, especially with the timely delivery of coffee and toast. Several times we had breakfast in our suite as we had early departures for excursions. It was always delivered on time and sometimes even ahead of time! One evening, we just wanted a hamburger and this was kindly ordered for us from the room service menu when we were in Spaccanapoli. We felt that there should have been more entertainment options (danceable music) for baby boomers earlier in the evening (maybe 9 p.m.) not at 11 p.m. Service was always excellent. We took excursions in every port and they were mostly excellent and informative, except for the one on Corfu which was all day and had us spending far too much time on the bus. We have already booked our next cruise on Silver Shadow next August. Read Less
2 Helpful Votes
Sail Date: July 2018
The Butler service is amazing! The Food is fabulous! And such variety!! They had food from the areas that we were visiting at the restaurants. My 22 year old daughter was with me, and if she did not want the food from one particular ... Read More
The Butler service is amazing! The Food is fabulous! And such variety!! They had food from the areas that we were visiting at the restaurants. My 22 year old daughter was with me, and if she did not want the food from one particular restaurant, they were only too willing to get what she wanted from another restaurant on board! All the drinks you can possibly want at any time of the day very good quality liquor. The staff was always checking to see if you were hydrated, or would like a drink! The excursions are absolutely wonderful - but you will have to take some time to figure out which one you want to do. There are many to choose from - but every one we did was educational, well planned, thrilling, historical, artistic and DOABLE... whether or not physical agility was required. You will LEARN about the WORLD! They make you feel very special - wonderful entertainment - great dancers and singers. Everyone of the staff knows your name! Read Less
6 Helpful Votes
Sail Date: July 2018
We usually travel on Crystal Cruise Lines our friend told us that Silverseas was as good or better boy was she wrong. Lets start with the positives. The rooms were very spacious, the beds were comfortable, the closets very big and the ... Read More
We usually travel on Crystal Cruise Lines our friend told us that Silverseas was as good or better boy was she wrong. Lets start with the positives. The rooms were very spacious, the beds were comfortable, the closets very big and the bathroom was oversized but it stops there. The staff were mostly rude! I can not count how many times they told us to go to our room and order room service. When we ask if there was a movie playing they told us to go to our room and watch a movie. The wait staff were not well trained. The would give 4 out of 6 people water and we would have to call them back and ask them to poor the others water. They would forget to take an order (there were only 6 people at the table) and once they took the order they would forget to bring the order. They would constantly roll their eyes if you ask them for something that would require them to go someplace else to get it. They would say well that is on the 4th floor and it will take 30 minutes to get it. Maybe you should go to the 4th floor. We had a group of 18 and when we ate at the grill and ask them to put the tables together so we could have a least one family dinner together they refused. No matter what you ask it was an inconvenience. When you would ask a question at the front desk they never knew the answer. For example...what time does the ship leave tonight. I consider that a simple question and all staff members should be able to answer it. One day they played bingo and we were told they could only play one game because they had to play trivia right after. 75% of the people came to play bingo and that 75% left when they started the trivia. One night they did Kareokee my husband sang 2 songs and another guy did one song then the cruise director Vicki called all the women up to sing a song then called all the men up to sing a song. It turned into a big joke and again 75% of the room left! The women working on the ship acted like they were hired to entertain themselves. They were also very flirty with the men and no spouse wants to deal with that. I have never spent so much time in my room on any cruise. This ship was a joke! The food was the worse food I have ever had on a cruise ship. If the food would have been excellent you could have been forgiving of somethings. There was a lack of entertainment and when there was something fun the cruise director limited it and started something new. Maybe your target audience in the past was 80 plus but from what I could see the majority of the people on the ship were mid 50's early 60's. I know if I was offered a free cruise on this cruise lines I would not go! Do not ask me to act like I am at the Ritz Carlton when I am clearly at the Motel 6. The food at Ihop is better then the food on this ship. We ate at least one meal every day off the ship just so we could have a decent meal. The ports were excellent but I would reconsider booking on the SilverSea. Read Less
5 Helpful Votes
Sail Date: July 2018
Our Mediterranean cruise from Venice to Nice on Silver Whisper. All I can say is everything was average,food ok ,entertainment ok.Service not good, with no attention to detail. Having travelled before with Silverseas a few years ago,we ... Read More
Our Mediterranean cruise from Venice to Nice on Silver Whisper. All I can say is everything was average,food ok ,entertainment ok.Service not good, with no attention to detail. Having travelled before with Silverseas a few years ago,we loved it so much ,we encouraged a group of friends to join us on this cruise.There were 10 of us in fact. My husband and I were so disappointed and embarrassed, as we had built it up to be amazing. It certainly wasn't. All a bit worrying as we have already booked a 2 week cruise for Christmas to the Carribean with Silverseas.Before our Silver Whisper experience. I am not sure what has happened to the cruiseline The menu was boring menu ,the staff were disinterested and even surly ( with a few exceptions, George was fabulous and also Michele and Joy on the deck) but mostly for all the others everything seemed to be an effort, so much so that we were afraid we were being a nuisance. That's Not What we bought into. Sorry...... sooooo not happy. Nothing seemed to be quite we had experienced before.The food was not special at all, in fact it was quite boring. Definately not 5/6 star only just makes 4 star in my opinion. Anyway we are hoping that Silverseas will be upping their game for our Christmas cruise. Toi late to cancel now, as we have already paid. Otherwise Crystal , Seabourn here we come I hope these comments are constructive. Mrs Sherdley Read Less
1 Helpful Vote
Sail Date: July 2018
We selected this cruise because of the Silver Sea reputation for luxury. This cruise had the correct dates for our group’s calendar and it was visiting ports of Croatia. Nearest competitor was Regent. All inclusive was very nice and the ... Read More
We selected this cruise because of the Silver Sea reputation for luxury. This cruise had the correct dates for our group’s calendar and it was visiting ports of Croatia. Nearest competitor was Regent. All inclusive was very nice and the food and alcohol selections were good. Up charge dining at Le Dame was worth the price but the wine selections were the same as those for the other dining areas which was odd. This causes more upcharge as you seek to improve the companion wine to dinner. Our cruise director Vickie was excellent and provides entertainment on one night. She also runs daily trivia. Make sure to read DailybChronicle for hints. Also recommend going to daily lecture on upcoming port to help navigate the day’s excursions. This leads to excursions in general. On a 7 day cruise they can start to become a chore and they were largely panned by the people we spoke to. We cancelled the last half of ours and did our own thing. Also pay attention to strict cancellation policy. The first port of Ravenna was a dud. Aside from 4 really old churches, it’s basically and oil and gas refinery town. Stay on the ship and relax. The crew will take better care of you than a 30 minute bus ride to downtown where you’ll be left waiting for a tardy bus to take you back to luxury. Read Less
7 Helpful Votes
Sail Date: June 2018
We selected Silversea based on a previous cruise, which we thoroughly enjoyed. Unfortunately, we were extremely disappointed in this cruise. Silversea had sold nearly one-third of the ship to an insurance company as an incentive award ... Read More
We selected Silversea based on a previous cruise, which we thoroughly enjoyed. Unfortunately, we were extremely disappointed in this cruise. Silversea had sold nearly one-third of the ship to an insurance company as an incentive award for successful insurance agents and brokers. As we were leaving Venice, we went to the Panorama lounge on the stern for a view of the city only to find that the lounge had been reserved for a private reception of this large group. Either this group didn't understand the dress code or didn't care. On formal night, there were people in the theater in shorts. People were in jeans in the evening and one night a man was going up stairs in jogging shorts with no shirt. This group was much younger than the normal demographic of Silversea and it completely changed the ambiance on the ship. Rather that experiencing the luxury and elegance of Silversea, the ambiance was much more like Norwegian Cruise Line. Because members of this group ate together (which is to be expected) restaurants at lunch were often too crowded to get a table. Furthermore, large groups at dinner tended be loud as people shouted down the table to talk to friends. The more wine they drank, the louder they got. People who wanted to use the pool found it almost impossible as large groups would take over the pool, again creating a loud environment that made it difficult to read and relax, None of this is a reflection on the ship, service or staff of the Silver Muse. The ship is beautiful, the wine selection is fantastic and the food is delicious. Our only complaint about the food is that the menu didn't change frequently enough. In fact, La Terazza, our favorite, didn't change the menu for the entire 10 days. On our previous cruise, the menu changed every 3 days. La Dame was solidly booked during the entire cruise and it was impossible to get a reservation. We took two shore excursions and found both of them lacking, so we cancelled the rest of the tours we had booked and we arranged our own. We found this much more enjoyable and a much better value. We will book again on Silversea but we will find out first if there is a large group on the ship. If Silversea continues this practice of selling to large groups, we will seek another luxury cruise line. And, of course, we are watching closely to see what will happen as a result of the Royal Caribbean aquisition. Read Less
2 Helpful Votes
Sail Date: June 2018
We were on the Silver Muse last year, Monte Carlo to Lisbon & enjoyed the Cruise, so thought we’d book again and we liked the itinerary to the Greek Isles. We did visit interesting ports, we especially liked Spetses & Hydra, 2 of ... Read More
We were on the Silver Muse last year, Monte Carlo to Lisbon & enjoyed the Cruise, so thought we’d book again and we liked the itinerary to the Greek Isles. We did visit interesting ports, we especially liked Spetses & Hydra, 2 of the smaller ports. A lot of the larger ports were very crowded, as there were other Cruise ships docked. Santorini was extremely crowded & it was pretty inefficient getting down in the cable car to the the Fira port where the tenders left from. We waited in line over an hour. Ephesus was remarkable & one of the highlights. My BIGGEST beef w Silver Sea on this Cruise was that less than 48 hours before we were to fly to Venice, our travel agent was notified that we had been moved from the Grande Bretagne which we had booked & paid for months in advance, a five star hotel to the St. George Lycabettus which I would rate as a three star hotel after staying there. It’s really beat up & needs a lot of work. We had to go to her office on Saturday before we left on Sunday to pick up a new Cruise ticket. Even she didn’t know why they did this, but in my opinion we should get a refund for the difference in the 2 Hotels. And we realized we were the only people from the Cruise this happened to, although the Silver Sea rep told our travel agent differently. Silver Sea should have guaranteed our reservation, & I hold them responsible. And it’s why I wouldn’t trust them in the future. It’s too bad as it was a good Cruise & all the staff were courteous & very accommodating & the ship itself is lovely. On the whole the food was quite good, although I wish they’d change the eve menus more frequently, & I think the wine selections that you are offered could be improved. I was disappointed to learn that Silver Sea has been sold to Royal Caribbean. I think it will loose some of its charm. Read Less
4 Helpful Votes
Sail Date: May 2018
We booked this cruise with friends. They liked the itinerary because it stopped in Slovenia and his ancestry is from Slovenia. We wanted to try Silversea, they portray themselves as having ULTRA LUXURIOUS ships. They claim 6 star ... Read More
We booked this cruise with friends. They liked the itinerary because it stopped in Slovenia and his ancestry is from Slovenia. We wanted to try Silversea, they portray themselves as having ULTRA LUXURIOUS ships. They claim 6 star ratings! Let's be honest. The Silver Whisper is tired and worn. Hasn't been updated in years. Not luxurious. It has good points: spacious stateroom with double sinks in bathroom. Very good quality meat and poultry for all dining. Staff is friendly. Good water pressure for the shower. But, it is WAY overpriced for what it delivers. Old, tired, worn-out ship. Stodgy rules (men must have jacket in dining room 6 nights out of 8, even when luggage is lost!) Asked for extra towels, never got them. They claim to have a "pillow menu" but I couldn't find a soft non-feather pillow to sleep on. Bed was just fair. Super busy itinerary, a port every single day, although one or two were nothing special. side dishes, breakfast, and the ability to order what you truly want to eat (change side dishes from what is listed) is near impossible....they have no flexibility. There is not anything upscale about the experience we just had. We could have sailed on similar itinerary for thousands less, and been on a newer ship that is not so tired. Never again! Read Less
2 Helpful Votes
Sail Date: May 2018
Have sailed on silversea before and was very pleased with the experience so didn’t think twice before booking another cruise with them .We chose this cruise because of itinerary-specifically the overnight in Sorrento. Embarkation ... Read More
Have sailed on silversea before and was very pleased with the experience so didn’t think twice before booking another cruise with them .We chose this cruise because of itinerary-specifically the overnight in Sorrento. Embarkation process was smooth and quick. Our veranda suite was wonderful. Nice large space. Only downside was that there was only one outlet that could handle our U.S. plugs. We also had an incident one afternoon where our smoke detector alarm kept to going on. We called for service 5 times and kept being told it was because of steam from our shower-which we hadn’t used or from leaving balcony door open-which we hadn’t done either. Their response was very condescending and inadequate. The self service laundry room was a disaster. There were only 3 machines and dryers and some of them were not working. Our butler, Illuminada, was fabulous and kept out cabin well stocked at all times. She was available whenever we needed her and so very helpful. Lunch at the pool grill was very limited and quality was not great. Ordered a Reuben sandwich which came without the meat on it. Burger platters were supposed to come with onion rings but never did. Aside from these small inconsistencies everything was fine. Other restaurants were good. Not exceptional or memorable but more than adequate. Service at all restaurants, pool and bars was wonderful. We were disappointed that our overnight in Sorrento was cancelled due to rough seas and we were diverted to Naples instead but understand that was a safety issue and unavoidable. Although on the whole this was a nice cruise it definitely is not worth the price we paid for it and we will most likely not book silversea in the near future. Have recently traveled on Azamara and found it to be a better experience with more attention to detail, better restaurants and overall a more upscale trip. Read Less
1 Helpful Vote
Sail Date: August 2017
Never been near the Adriatic or the Balkan countries, thought this as a way to touch on some of them. The cabin was excellent as well as the cabin service. Dining for the most part was very good but the upscale venues left a bit to be ... Read More
Never been near the Adriatic or the Balkan countries, thought this as a way to touch on some of them. The cabin was excellent as well as the cabin service. Dining for the most part was very good but the upscale venues left a bit to be desired. The dress code was not uniformly enforced, seemed that some guests were allowed to ignore. The shore excursions were poor and in general a waste of time and money. I would recommend arranging one's own tours or sight seeing. One of the stops was Santorini, could not see what the draw is, needs a good going over, looked tired. The 4 ports we stopped at (Slovenia, Croatia and Montenegro) were exceptionally clean and people very friendly, I would certainly visit ant of them again particularly Kotor in Montenegro, breathtaking vistas. I would say this is not a cruise for children, very adult in structure. I emphasize the service was beyond reproach by the cabin attendants. Read Less
2 Helpful Votes
Sail Date: August 2017
Chose for the ports. There were no port lectures. No childrns activities Entertainment was poor especially the post show panorama lounge. Felt like the cruise line wanted us to go to bed, did private tours and no admissions were ... Read More
Chose for the ports. There were no port lectures. No childrns activities Entertainment was poor especially the post show panorama lounge. Felt like the cruise line wanted us to go to bed, did private tours and no admissions were included in the tour which I felt like being nickel and dime'd. La terrazza service lacking and tables dirty for breakfast. Always had to wait for outside table. Dining room was excellent. Need more simple grilled fish and Greek salad on a Greek cruise. All seafood had too many heavy sauces. The pouring wines were essentially undrinkable. Constantly having to ask for alternatives or order a bottle. Pool lunch menu and options were lacking and food service ends to early. Could not even get some ice cream on the pool deck in late afternoon Spa did not honor appointments that were confirmed on more than one occasion My cabin but,er was phenomenal and provided the best service on the ship Read Less
1 Helpful Vote
Sail Date: August 2017
This was our fifth cruise with Silversea. Ports were excellent and dates worked for us. Thought the food was average, dinner service was ok. Suite (848) was not good because of a constant vibration in the wall whenever the ship was ... Read More
This was our fifth cruise with Silversea. Ports were excellent and dates worked for us. Thought the food was average, dinner service was ok. Suite (848) was not good because of a constant vibration in the wall whenever the ship was underway. Something wrong when the wall is vibrating all the way up on the 8th deck. Makes you wonder about the engines/props. Could not read in bed because the headboard was vibrating so bad. Sleep was interrupted if the pillow moved next to the headboard. The ship (Silver Spirit) seemed different from other cruise ships we have been on. We would have a lot of questions before booking on the Spirit in the future. The excursions and (especially) the guides were very very good. The smaller ports appealed to us and we were very happy with the Virtuoso tour of Kotor. One of the best excursions we have had with Silversea. The outdoor grills were very good but the restaurant food was average. The buffet was good and the lunch service was quite good. Deck service was excellent. Room service was excellent and the housekeeping was excellent. The Silversea connection with the Bauer Palazzo in Venice (2 nights prior to embarkation) was outstanding. A terrific hotel experience. Read Less
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