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17 Silversea Vancouver Cruise Reviews

This was our 9th Silversea cruise all previous being on Spirit and Shadow, so we were keen to sample the Muse. We stayed in Fairmont Waterfront pre cruise, and exceptional hotel, top tip, choose a harbour view Gold floor room. It was ... Read More
This was our 9th Silversea cruise all previous being on Spirit and Shadow, so we were keen to sample the Muse. We stayed in Fairmont Waterfront pre cruise, and exceptional hotel, top tip, choose a harbour view Gold floor room. It was a mixed experience on the Muse. The new Musification decor and the ship did not disappoint, a stunning ship and much improved over the older ships. The crew as always were superb, always friendly professional and a delight. However, we for sure noticed a slipping of previous standards. The main points we noticed, all small, but it's the small detail that counts: This was an Alaskan cruise, with the spotlight on scenery and wildlife, previous Silversea cruises always had binoculars in every cabin, wow, not any more, when I asked the reply from the Cruise Consultant was, it cost to much as guests steal them, a lowering of standards. I was surprised to see on the open forward deck, Zodiacs and Kayaks tied down, very unsightly. It became clear during the cruise that this cruise was partially an Expedition cruise, unfortunately this was not made clear in any pre cruise matterial. One day of the cruise was modified, without any pre cruise notice, to facilitate the expedition element as the ship moored for 12 hrs in Rudyard Bay, yes lovely scenery but after 12 hrs looking it became tiresome, it was all for the Expedition and tours using Zodiacs and Kayaks. Dining in the La Terrazza restaurant was very disappointing, the changes have created a more open cafe concept, very noisey taking away its previous charm. Top tip, try it once but dine in Atlantide, Silver Note or La Dame, these are all very good. We noticed the service was not as before, standards from Silversea are dropping, these points are small but important, to me all drink measures are smaller, canape are meager, one other guest called it the "Meega Muse" Also lacking was the old Silversea luxury of a waiter taking ladys by the arm to escort to table. Sliding standards. And what happened to the luxury touch of your butler giving you a choice of toiletries for your cabin. Sliding standards. If you have this option, take the Juneau Silver King Lodge tour, amazing wildlife and lunch. To summarise; Yes Silversea are exceptional and I would certainly cruise with them again and recommend them. However, the new Musification is missing something, I'm not sure what but they seem to have just taken there eye off the ball, and are cutting back on small luxury items, but I would suggest that it's just those small luxury touches that have made Silversea. Read Less
Sail Date June 2019
I was on a cruise that happened to be the cruise that a couple of insurance companies seemed to have bought large room blocks to give as prizes to their best sales people. I was very disappointed in the overall "party atmosphere" ... Read More
I was on a cruise that happened to be the cruise that a couple of insurance companies seemed to have bought large room blocks to give as prizes to their best sales people. I was very disappointed in the overall "party atmosphere" of the people who received the free cruises from the insurance companies. I chose SilverSea to not have to be confronted with loud, uproarious crowds; therefore, I spent lots of time in my cabin. I understand that the staff on the Silver Shadow did all they could do to lessen the impact of this group on the rest of us. Other than this little problem that there is no way you could have foreseen, my cruise was AMAZING. Maybe a possible solution would be to not allow large room blocks by insurance companies. I would think you could sell out the ship without allowing these poorly behaved guests. Read Less
Sail Date September 2018
We love the scenery of Alaska and thoroughly enjoyed the ports. Saw so many whales on Juneau whale excursion, Discovering Alaska's whales. Fantastic experience. Lumberjack show in Ketchikan is very entertaining and a little corny, ... Read More
We love the scenery of Alaska and thoroughly enjoyed the ports. Saw so many whales on Juneau whale excursion, Discovering Alaska's whales. Fantastic experience. Lumberjack show in Ketchikan is very entertaining and a little corny, but worth the price. We were disappointed our first night that we couldn't eat at two of the three restaurants on board because we needed reservations even before we boarded. We never ate at one of them for dinner because it was always booked. The outside grill has the best food, but it was booked unless it was so cold and some cancelled. That did occur and it was very cold, but the food was good. We had a hard time having hot food just in general on the ship. The breakfast buffet food was mildly warm and the only cooked to order food was eggs if you didn't want the buffet's scrambled eggs. Each cabin has a butler assigned, but we're still unclear what the butler's job is as when we asked for towels, he said he'd have someone bring them. The maid was great and the cabin was cleaned twice a day. The entertainment was repetitive with singers who did opera nearly every night. The best entertainer was Charlie, the guitarist, he was great and personable and open to requests. If you want an A+ cruise, try seabourn. Silversea is very nice, but seabourn has all the right touches. Read Less
Sail Date August 2017
We chose Silver Seas because my husband and I wanted to visit Alaska on a small high end ship. We are not big cruisers and love high end hotels, but we knew this was the best way to see Alaska. The service and staff were excellent. The ... Read More
We chose Silver Seas because my husband and I wanted to visit Alaska on a small high end ship. We are not big cruisers and love high end hotels, but we knew this was the best way to see Alaska. The service and staff were excellent. The mix of passengers was varied and we met many people in our age group (50-60) but there were families with mostly older children and seniors as well and it felt very comfortable. The ship was very nice but we were just little underwhelmed with the accommodations. We had just spent 3 days in Vancouver, prior to our departure, at the Fairmont Pacific Rim and were spoiled by the contemporary elegance of the hotel and the fabulous food in Vancouver. The food on the ship was very good in the two main restaurants (The Restaurant and La Terrazza) and we also dined in La Champagne one night, which was wonderful. I loved that the portions were small (but you could have as much as you wanted) and my wine glass was never empty. There was an upcharge for certain bottles iof wine if you wanted to but what they served was very drinkable. All the liquor was top shelf at no additional charge. We did not like the lunch buffet at all and never went to the breakfast buffet. It felt like totally different chef or kitchen. The poolside restaurant was fine, nothing special but not bad . That being said we give very high marks to the shore excursions and the staff that managed them. It was a little overwhelming to chose among so many activities. We wanted outdoor adventures and we got it. All were handled by enthusiastic young tour guides. The beauty of the glacial landscape, animal life and activities were why we went and they did not disappoint. The onboard entertainment was disappointing. Because it was a small ship, there were limited activities even though the cruise director was upbeat. The shows were cast with very talented young singers who gave it their all but the acts felt old. The one lecture a day, about Alaska, was boring. We did enjoyed the casino after dinner, both winning ( which brought us back each night )and losing. Could have used more to do on at sea days but there were only two so we were fine and enjoyed the spa and the gym. It was also nice to have a run around the deck weather permitting, as the views could be gorgeous. Any more than that at sea and the lack of exciting on ship activities would have been a problem. I would do it again to travel to places where it made sense to cruise and use this experience to guide me as to the what I would look for going forward. Read Less
Sail Date July 2017
Friends who have sailed on Silversea before mentioned they were thinking of going to Alaska and since we have always wanted to go, we decided to join them. The ship is nice, the crew is excellent, the food is pretty good. The ... Read More
Friends who have sailed on Silversea before mentioned they were thinking of going to Alaska and since we have always wanted to go, we decided to join them. The ship is nice, the crew is excellent, the food is pretty good. The entertainment is more or less and the port are all tourist traps but what can you expect, nothing much to see there. All in all it was a good cruise. I would recommend it to people that want to do some adventurous things, which we did not. All trips outside of the ship, excursions, etc. are extra, nothing is included, so you end up adding a bit to your bill. Internet in regular cabins, anything below a Medallion suite, is free only one hour per day and in general the connection was excellent. The shore excursions are ok, the best one was the one to the Iditarod summer camp. Was told that the helicopter ride to the glacier and then dog sledding was amazing. Most ports are full of jewelery shops and tourist shops (t-shirts, etc.). Sitka was the nicest town on the itinerary I would say. We saw a fun lumberjack show in Ketchikan. Took the tour to White Pass mountain but would not recommend it. A long drive, very beautiful scenery but don't know if it is worth it. It was very cold everywhere we stopped. We stopped at Hubbard Glacier for about an hour or two, and that was all we saw of glaciers, some others passing by. I was expecting something more, maybe because I have been to the glaciers in Argentina which are spectacular and you can get very close to them. All in all a good experience and I would recommend it to someone that loves nature and hiking, etc. There were lectures everyday about the town where we would be stopping. There are games to play like trivia, name that tune, bridge. The food was good, very good at the french restaurant, good at the italian one. Surprisingly, the pasta was always overcooked and the break and cold cuts were low quality. Bread never crispy, no prosciutto. I say surprisingly because the captain in Italian! The room good sized, lots of space for everything. Ours was 823, great location. The casino so so, not many people there. Our butler was great but we did not really ask him for much. Good, small, gym and great spa. The value for money is good because the service is excellent. Not enough hand sanitizers around. There is no place to go have a snack in between meals, just the coffee bar (only coffee or tea) in the Panorama lounge. The bars are not open a lot of the time. Somehow too many different bars/lounges so it always feel a little empty and quiet. There were LOTS of children and a couple of babies, which I was not expecting. Also, the dress code is not enforced at all. I saw guys wearing caps in the restaurant and jeans and tshirts also to dinner in the italian restaurant. Also walking barefoot . Read Less
Sail Date July 2017
The best food, actually was in the regular dining room and not the specialty restaurants, though La Terrazz was good.I guess I expected more of a selection and more of a gourmet experience. And the bars were ho-hum. It sounds silly, ... Read More
The best food, actually was in the regular dining room and not the specialty restaurants, though La Terrazz was good.I guess I expected more of a selection and more of a gourmet experience. And the bars were ho-hum. It sounds silly, but the EGGS the ship had were fabulous. They had these divine yolks of a deep orange color with an exquisite flavor. Once I discovered those eggs I couldn't wait for breakfast each day. And the coffee, which I am so fussy about was wonderful. It's the little things like this that make me happy. It was worth it to me, too, knowing when I booked an on shore excursion I would be connected with the ship by bus, etc., in a timely fashion to fit the ships schedule. I was travelling alone to Alaska for my first time and I needn't have worried about a thing. The method of luggage transfer was flawless and made clear and easy. Internet not so good, but who cares? I was on vacation. I loved my butler who took very good care of me.. I liked the idea that the ship was not so huge and did not have many small children on it. I love children but not everywhere. I did not think much at all of the plank cooked dinner in the freezing cold and so cold they tried to offer me a new plank as mine was quickly cold. The best food, actually was in the regular dining room and not the specialty restaurants, though La Terrazz was good.I guess I expected more. Honestly I loved the excursions in each port. I liked the ones they selected for their quality and the arranged Silversea transport for them, as well as the flawless baggage methods the ship had arranged, as well as the courteous and gracious transport connecting me. Read Less
Sail Date June 2017
The ship is beautiful, perfectly maintained. The crew waits on you hand and foot. Nothing is ever crowded, nor do you have to wait for anything. We are big foodies, however, and therefore suffered disappointment. The menu ... Read More
The ship is beautiful, perfectly maintained. The crew waits on you hand and foot. Nothing is ever crowded, nor do you have to wait for anything. We are big foodies, however, and therefore suffered disappointment. The menu descriptions were fabulous, the presentation was gorgeous. The only thing missing was taste. We did not hear others complain, so maybe we're just spoiled, We took advantage of two ship-arranged tours and did the rest on our own: 1) Mendenhall Glacier can be done with a bus from Juneau. Should have been our choice as we didn't need so much time there. It's well worth seeing. MT. Robert's Tram was crowded, lovely view, but not necessary. 2) The steam train into the Klondike region in Skagway was fun and interesting, with some beautiful views. I would recommend taking the bus one way as the photo ops were better. My husband liked this tour more than I did. If you're in Sitka, call Paul Davis at Gallant Adventures. We arranged this on our own and saw at least 30 whales and experienced at least 6-7 bubble-nettings. He also found us sea otters, black-tailed deer, eagles and more. Very knowledgeable and gives a great tour. Seeing the Hubbard Glacier from the ship was terrific. They got us up close as it was a beautiful day. Nick Sepsaes (so), the man who gave daily enrichment talks, was such a highlight. Learned so much from him and looked forward daily to his presentations. Alaska is truly The Last Frontier. Read Less
Sail Date June 2017
We chose Silversea because of the reputation and a smaller ship in addition to the cuisine. The cruise mostly met our expectation. We normally go on riverboats as a more intimate and less stress experience. The 90 day dinner reservations ... Read More
We chose Silversea because of the reputation and a smaller ship in addition to the cuisine. The cruise mostly met our expectation. We normally go on riverboats as a more intimate and less stress experience. The 90 day dinner reservations and 60 day shore excursion deadline were stressful and the "concierge" service was non existent!! I could not reach anyone by phone or email to ask questions. With regards to the cruise-it generally met our expectations except for the main dining room which was a cut below the other dining venues. Our shore experiences in general were good with the exception of Skagway-the Hummer driver just started working 1 month ago and was mostly clueless about the rich history. He did listen to us and took some memorable photos to us! The French restaurant on the last day was somewhat disappointing and I was under the impression that wine would be pared with the food-it would definitely have added to to dining experience. Also I has to commend the enrichment speaker who was excellent and the ability to watch his lecture on TV the next day was very helpful. Read Less
Sail Date June 2017
My husband and I just finished a fabulous cruise on the Silver Shadow. Our son lives in Japan so it was a great way to go there. The crossing was good except for one rough night. The service on the ship was perfect! The butlers were ... Read More
My husband and I just finished a fabulous cruise on the Silver Shadow. Our son lives in Japan so it was a great way to go there. The crossing was good except for one rough night. The service on the ship was perfect! The butlers were there when needed and did everything they could to make sure your every need was handled. The food was good as was the wine selections. I enjoy wine and found that I was introduced to many types of wine that I had not had before, which broadened my understanding of various grapes. The ship itself is comfortable and a nice size. It is in need of a little refurbishing but is due for dry dock in January. The lectures were outstanding! One speaker spoke on Japan and the other about the history of Warner Brothers. The entertainment was varied and enjoyable. We enjoyed opera singing,pop, violinists, and outstanding piano performances. All and all, we look forward to another Silverseas cruise. Read Less
Sail Date September 2016
We were first time Silversea cruisers, chosen firstly for the itinerary and second to experience 6 star cruising. Overall we had a pleasant 16 day cruise though honestly we are more comfortable on large cruise ships. Really enjoyed the ... Read More
We were first time Silversea cruisers, chosen firstly for the itinerary and second to experience 6 star cruising. Overall we had a pleasant 16 day cruise though honestly we are more comfortable on large cruise ships. Really enjoyed the food and service in The Restaurant and had one very nice meal at La Terrazzo one evening, other than this found breakfast and lunch on the ship fairly average, particularly after 16 days. This is of course just our opinion based on the fact that this was a 6 Star cruise line and we had expected something more? We found a little piece of heaven in the Panorama Lounge early each morning with a wonderful young barista, Paul, who made a splendid cappuccino and long black (or espresso) for us, and we completed breakfast with lovely fresh muffins and pastries and a plate of freshly sliced tropical fruits. Silver Shadow has by far the finest coffee we have ever had on board a cruise ship! We thoroughly enjoyed the excursions we went on though felt truly embarrassed for those people at Petropavlovsk who hadn't been advised by anyone from that scarves or head coverings are required for women to enter Russian orthodox churches. We felt this was the ships duty to let people know this as we had learnt from a previous cruise to St Petersburg - all local customs were spoken about prior to disembarking for an excursion. Really enjoyed the wine and food lectures - these gentlemen tried particularly hard to bring us information that related to the ports that we were travelling to or had just departed from.   Read Less
Sail Date September 2013
First cruise with Silverseas on the Silver Shadow, a pleasant enough cruise blessed with generally good weather at almost all the ports of call. Here is a list of things that Silverseas gained points for, things that were a little ‘so ... Read More
First cruise with Silverseas on the Silver Shadow, a pleasant enough cruise blessed with generally good weather at almost all the ports of call. Here is a list of things that Silverseas gained points for, things that were a little ‘so so’ and things it lost points for, including the likely deal breaker for us taking another Silverseas cruise! Merit points for; Cabin/Suite - Our Silver Suite accommodation was very nice, had all the things required and the butler service is a nice touch. Having the included laundry service was also very good. Crew  Almost universally genuinely friendly and helpful. The duo in the bar were great and even learnt a song on request! The poor girls in the Casino did not seem to get that much custom, so they were happy to spend time teaching me to play blackjack! Pool grill hot rock dining  This was quite fun, sadly the colder weather closed the pool grill on quite a few evenings, but when available it was by far the best food on the ship for both lunch and the evening ‘hot rock’ dining (see later comments re the food in main restaurants). Fellow passengers  We met some delightful and interesting people on board and encountered very few crashing bores that we had to avoid. Not something a cruise line has any control over of course, but meeting fellow passengers is very much part of the overall cruise experience and this trip scored top marks on this front. What was ‘so so’; Range of activities There were a good range of enrichment lectures and food/wine demonstrations, but apart from that if you are not into Trivia (which we are not) then there really was not much else on offer for the several sea days. Demerit points for; Food  The catering in the main dining room and the Italian al a carte restaurant were very much hit and miss. Some things were great and others were just plain dull. We eventually learnt to avoid the daily roast offering as it was usually well below standard. On a few occasions dishes had to be sent back as they were cold. We have done some previous cruising on smaller expedition style ships (not SiIverseas) and one trip on a larger Celebrity ship, frankly the food was not quite as good as any of our previous cruises. Just to be clear, the food was not bad to the point that you would complain, it was just not that outstanding. I should also add that despite the generally positive attitude of the staff, service in the main dining room could also be a little hit and miss. Big time demerit points (and likely future Silverseas cruise deal breaker); The extremely poor ‘all inclusive’ wine selection. This was by far and away the biggest disappointment, so much so that we may well not book with SIlverseas again for this one reason. The selection of wine offered as part of the normal ‘all inclusive’ selection was quite dire. Now I should add that we only drink white wine and Champagne, and the bubbly on offer (Monopole) was perfectly acceptable. But the white wines offered were a rather dull selection of old fashioned mostly French offerings, not one Australian or New Zealand wine to be found. The only ‘new world’ white on offer the the included selection was a Chilean Sauv Blanc that tasted like you could have probably happily driven your car on it. We are absolutely not wine snobs, but the selection really was very disappointing, we could not find one white wine that we really liked and so wound up drinking very little of the wines offered. We did speak to the head Sommelier and we were able to establish that they did have one of our favourite NZ Sauv Blancs on board, but it was $40 a bottle from the ‘Premium’ selection, and for some reason it did not even appear on the premium wine list! So we wound up spending quite a few extra bucks on bottles of that. Overall, I am forced to conclude that the ‘all inclusive’ model really does not work, or at least as currently implemented by Silverseas it does not work. I would rather have paid a little less for a ‘non all inclusive’ package and then have selected what wines I wanted. As it is we paid for an inferior all inclusive style product and then were effectively forced to pay again to avoid a pretty dire selection of wines. Unless Silverseas can demonstrate an improvement on this point then it’s fairly unlikely we will be booking with them again, which is a real shame as we otherwise quite enjoyed this cruise. Read Less
Sail Date September 2013
Just finished our cruise from Vancouver to Seward and overall we had a very good experience. The good parts of the ship are the amount of people on the cruise which is very low. Additionally, we never had to wait for anything and dining ... Read More
Just finished our cruise from Vancouver to Seward and overall we had a very good experience. The good parts of the ship are the amount of people on the cruise which is very low. Additionally, we never had to wait for anything and dining was nice as we weren't required to sit with strangers. At times during the day the ship felt like a ghost town which from my perspective I loved as the boat was nice and quiet. The service was spectacular and specifically the butler service was amazing. I also enjoyed the smoke free nature especially on the balconies. Although given that we are in Alaska it was even colder than anticipated so we were not able to utilize the balcony as often as we would've liked, but the scenery outside of our cabin was fantastic. As far as the negatives, first is just the overall value. Given how much one spends for the cruise I didn't expect any negatives so I'm a little disappointed at several items. First, the food was terrible. I've been on several other ships before and this was by far the worst. Second, one of our excursions was cancelled the night before we were to leave as there wasn't enough people signed up for it. While I understand that happens, a similar excursion was available the day they cancelled it and we could've gone on that one. Third, I am still fighting about my bill as I was charged $100 for 2 DVDs that I was watching the night before we disembarked. I dropped them off at reception where I was told they would take care of it. 2 weeks later and I'm still fighting. As far as items that Silversea couldn't control would be the amount of wave action on the days at sea were pretty significant so much so that I was sick. I've never experienced that on a larger boat. Also, it was cold just about the entire time. The wind whipping off the ocean made the balcony virtually useless. The excursions were extraordinarily expenses. Lastly, the shower temperature fluctuated between scolding to freezing in a matter of seconds without touching anything. I'm on the fence as to whether I would go on Silver Sea again solely because of the value aspect and the fact you spend so much money, but most of what I look for is a nice cabin, service and a quiet ship so that part suited me well. The biggest downer though is the quality of the food and the menu became very monotonous. Read Less
Sail Date June 2012
Our first Silversea cruise, and we were impressed with the ship, staff and service; dining was pretty good too, especially in La Terrazza which is so popular, tables are rationed. However, a huge disappointment on this cruise along ... Read More
Our first Silversea cruise, and we were impressed with the ship, staff and service; dining was pretty good too, especially in La Terrazza which is so popular, tables are rationed. However, a huge disappointment on this cruise along Canada's Inside Passage and three Alaska ports, was the absence of a naturalist or wildlife expert. I'd guess that most people on board were there for the scenery and wildlife rather than evening entertainment. The otherwise excellent cruise director seemed to focus largely on the latter. The only onboard lectures were historical and social in content, when what everybody wanted to know was what they would see tomorrow! It didn't help when the captain mentioned that he'd seen some whales earlier in the morning - we'd have loved to share the experience. The cruise cried out for talks every evening so that passengers would know what to look out for and where they were most likely to see it. Only other criticism was the butler service, which was intrusive and slightly superior - anything other than relaxing. Friends on the same deck had a wonderful butler, so it's just the luck of the draw. A major compensation was the art collection - an astonishing museum-quality collection featuring Picasso, Chagall, Miro, Modigliani and others: jawdropping stuff. Art dealer and expert Michael Judge gave wonderful art tours every afternoon to provide fascinating insights into these exceptional works of art. Read Less
Sail Date June 2010
First, there is a constant hum and vibration from the generators/engines that goes on 24/7. It is ever-present and if you like quiet, you will not find it aboard ship, not anywhere. We have a silver suite, compact and pleasant at ... Read More
First, there is a constant hum and vibration from the generators/engines that goes on 24/7. It is ever-present and if you like quiet, you will not find it aboard ship, not anywhere. We have a silver suite, compact and pleasant at about 700 sq. ft including the bedroom, sitting area, bathroom and narrow deck that holds 2 lounge chairs and 2 small tables. While the insulation between the suite and the hallways - and within the suite itself (meaning you don't hear noise from the bathroom if you are in the bedroom with the connecting doors shut) is quite good, still simply being on the ship is noisy. The rooms - and indeed the ship itself - while having pr as being incredibly luxurious - really is only akin to a new upscale Marriott or Hyatt hotel. While immaculate, it is just not real luxury across the board. Yes, there is a live orchid plant in the sitting area. Yes, there are flat screen tv's, a small refrigerator, and a gift box of godiva chocolates and nice amenities in the bathroom. However, we only have a queen sized bed, not a large California King, which is what you would expect for two people, especially in a suite. The mattress is somewhat soft/not the best - and there are only 2 small, flat standard sized sleeping pillows. The shower in the bathroom is unbelievably tiny. The tub is decent, but again, not really suitable for two. The closet, however, is a nice size and has plenty of drawers and hanging space. Now the food - mediocre at best. Slightly better than an Olive Garden in quality - and slightly less than a Cheesecake Factory, even at their best restaurant La Terraza. There is plenty of food and room service is available 24 hours (only takes maybe 20 minutes to get it delivered) but frankly, it is simply not great. While people rave about how fabulous the food is, it is more like a Zagat rating of 20 out of a possible 30 - and most certainly not a Zagat rating of 27-30. You would never award even one Michelin Star to this food. My guess is, the people who have given it such rave reviews are happier with the free flow of alcohol and not gourmet diners on a regular basis. Service is pleasant on board ship, but again, not to the standard of a truly upscale hotel or restaurant. The waiters and staff are all smiling, but many speak very little English. I had to ask four separate times at dinner to get butter with our breadsticks, and to have my iced tea glass refilled. My pasta was undercooked and could have been served in a hospital cafeteria, and my companion's fish entree was ordinary. Breakfast souffle of artichoke could have been served on an airplane as far as tastelessness went. Croissants were small and somewhat tough. Tea was lukewarm. We have been lucky and been on very calm seas. I took bonine prior to departing, just in case, and it made me quite sleepy. I have been chewing some ginger candy, and all seems to be well. Silverseas MAY indeed be the premier cruise line (as well as Seabourne) yet they cannot compare to on-land accommodations or dining, such as Andrew Harper awards boutique hotels, Relais & Chateaux properties or Rosewood Resorts. Read Less
Sail Date August 2009
This was our second time to Alaska. We went with the Regent Navigator before. Ship: The ship needs a major refirb., cheap look tiles in the public bathrooms, old carpets in many places, 2 star look spa entrance and 1 star quality gym, ... Read More
This was our second time to Alaska. We went with the Regent Navigator before. Ship: The ship needs a major refirb., cheap look tiles in the public bathrooms, old carpets in many places, 2 star look spa entrance and 1 star quality gym, stairways are not wide enought to pass each other even my size (5.9", 155#), laudry room in the deck 4 was removed but still showing in the floor map. Arts and decor are superb. Cabin: Overall very nice, Bulgary toiletties shines (compared to Regent's cheap toilettries), 2 vanities, spacious enought walk-in closet with plenty of hangers, choice of pillows, crisp linens, but towels are not 6 star quality, they are too thin and not soft, the shower door in the bathroom have too much space from the wall to block water splashes when taking a shower, no onscreen account check from your tv screen and need more tv channels. Food: Menu selections were poor compared to Regent and Crystal, pretty good quality but not a real high quality, best bakeries (compared to Regent and Crystal), coffee is not hot, and the inclusive wines were very cheap quality overall. Dining flexiblity is very bad, we wanted to eat at their specialty restaurant La Terraza more than once but we couldn't eat there again even if there are many empty tables every night. I asked to the head waiter in the main dining room whether I can order from the La Terraza menu since I don't like any of them from their dining room menu but he said I can't. I ended up with their everyday flexible menu "Spagetti with pasta sauce" for a couple of times. Service: I was frustrated to ask more coffee or more soft drink to refill all the time (it seems like nobody is checking your emply coffee cup or a beverage glass) but overall very good. They are willing to serve and pleasant (except one head waiter with shaved head who was extremly curt and unfriendly). Cabin stewardess and her assistant were very efficient and nice. Silver Shadow didn't meet our expectations. We have sailed with Regent (Voyager, Navigator and Paul Gauguin) and Crystal (Serenity and Symphony) before and we will sail with them again especially with Crystal. We may give it a try with their new ship the Silver Spirit but not with the Silver Shadow again unless they have a major refurbishment and improve overall quality. Read Less
Sail Date August 2009
My husband and I joined the Silver Shadow this past June. It was our first time on the Shadow, but certainly not our first cruise with Silversa and in Alaska. At first we were a bit concerned with the weather, but what can one do about ... Read More
My husband and I joined the Silver Shadow this past June. It was our first time on the Shadow, but certainly not our first cruise with Silversa and in Alaska. At first we were a bit concerned with the weather, but what can one do about that. The food was as always fantastic. Although there were several crew members going above and beyond, we could not help but notice a slight decline in over all service in the dinning rooms. We also did not care for the Cruise director, Ron Goodman. He did not come across as either friendly, helpful, or sincere. The Concierge was very nice as was the International Hostess and Maitre d' along with several others as I mentioned above. We were also disappointed in the entertainment. We had heard through the "sea grapevine" that one of the production cast members broke their leg and, therefore, was unable to do their shows to their best. The other entertainment, with the exception of the tenor, John D. Smitherson, was about average. John, however, had a wonderful two shows and was a pleasure to talk with off the stage. Luckily the weather changed for the better as our cruise progressed and as a whole we enjoyed our cruise. Read Less
Sail Date June 2006
Silver Shadow review: Alaska Dates: 24JUN-3JUL Itinerary: Vancouver, Ketchikan, Haines, Wrangell, Sitka, Metlakatla, Vancouver If you're one for nature and scenery then Alaska is for you. The sights of the Sawyer Glacier up close, ... Read More
Silver Shadow review: Alaska Dates: 24JUN-3JUL Itinerary: Vancouver, Ketchikan, Haines, Wrangell, Sitka, Metlakatla, Vancouver If you're one for nature and scenery then Alaska is for you. The sights of the Sawyer Glacier up close, the snowcapped mountains, the whales, the bears, the bald eagles are truly spectacular. SilverSea even goes to the length of providing binoculars in each suite. I cruised through the tranquillity of the Misty Fjords. I must say that as spectacularly beautiful as Alaska is...for me, nine days of this was a bit repetitive. Cabin: Vista (439) This stateroom is a mid-ship, no balcony cabin. It was our thinking that I wouldn't get much use of a balcony on an Alaskan cruise. For our particular trip I think I was right. Having said that, the cruise that went the week before encountered temperatures in the mid- to high 80s (F) with blazing sun. On our cruise the temp maxed out at about 72 and that was rare. The cabin was spacious and comfortable. The bathroom had dual sinks, a separate bath and shower. Bulgari amenities were nice and were replaced twice during the cruise. There is a walk-in closet with a safe. The safe worked intermittently. The refrigerator was well stocked and I was asked what two spirits I'd like brought to us. Oddly enough, when the spirits were brought to the stateroom it was obvious that one had been opened already. It was returned and replaced after a lengthy conversation with room service. They didn't understand why I might not want an already opened bottle. Food: There really wasn't a bad meal to be had aboard the Silver Shadow. The food actually ranged from very good to outstanding. The food in the ship's main dining room "The Restaurant" was superbly prepared. On most of our previous cruises I would elect to order something 'off the menu', (i.e. not on the menu...where the meal is specially prepared for us) however the food was so good on the ship that I didn't choose this option. The ship offers two alternate dining venues: La Champagne, The Terrace Cafe. Both La Champagne and The Terrace Cafe require reservations but there is no supplemental charge to dine in either restaurant. There are, however no complimentary wines offered in La Champagne. Wines in La Champagne must be purchased from the premium wine list. La Champagne offers a menu with few choices. Not quite a set menu but given that it's a very small room the options are limited. The menu does change every 2 or three days in La Champagne. The ambiance was that of an intimate restaurant. The food was very, very good. The Terrace Cafe is located adjacent to La Champagne but is a much larger room. This venue offers different themes each night. I went for the Mediterranean evening. Here you can choose between the complimentary wines and the premium wine list. Again, the food was deliciously prepared. Service: There seems to be a dichotomy in service aboard the Silver Shadow. Certainly the service throughout the ship was impeccable and efficient yet, strangely it was impersonal. Service wasn't too friendly. I think that only one staff member ever inquired as to what our names were or what I liked/disliked. That one staff member was the Cruise Consultant and needed the info to book our next SilverSea cruise. This is a marked difference from Seabourn, Radisson or even Queens Grill on Cunard. Embarkation: This was very poor. We were given our key cards on the pier and then were told to board the ship. Once we were in the lobby there was neither guidance nor assistance. There was a crowd of people at both the reception desk and the shore excursion desk but I didn't know why. I couldn't believe that we were to just make our own way to the stateroom, (primarily because on other high-end lines you're escorted), so I asked a staff member. It was then that we were told that I needed to go to the reception desk or shore excursion desk to have our photograph taken for security. Embarkation really seemed disorganized. Disembarkation: This was similarly disorganized. People were given color-coded tags that indicated when and in what order they would disembark the ship. For example, passengers with earlier flights would disembark prior to people with later flights. When it came time to disembark, the order that the colors were paged was wrong which had many people concerned. The later flight people disembarked before the passengers with earlier flights. The Ship: The dEcor of the ship is very attractive, very light, and not at all glitzy. She's an easy, very comfortable vessel to get around with the design of all staterooms forward and most public rooms aft. The Observation Lounge overlooks the bow and was packed while I cruised the Misty Fjords and the Sawyer Glacier. This lounge is really for relaxing. It offers coffee, tea but isn't really a bar setting. The more social locations on the ship were the "Panorama Lounge" and "The Bar". It is in these lounges that people would congregate for their cocktails and conversation. One caveat for you ship lovers. If you're looking for a nautical experience you won't find it on this ship. The Silver Shadow is more of a floating Ritz-Carlton and less a seafaring vessel. Shore Excursions: I didn't opt for any of the ship's offerings so can't comment on that. I arranged our own excursions and enjoyed them quite a bit. These included two floatplane adventures (Ketchikan and Sitka) and a two-hour ground tour of Sitka. Ship's entertainment: The ship had three entertainers on board...a singer, a magician/comedian, and a banjo player. I only saw a snippet of the comedian/magician. He was fine. Other passengers commented on how good the singer was. Why I took this cruise: Well, I had business in Portland on the 22JUN and saw a good deal on this cruise that was leaving just 2 days later from nearby Vancouver so I booked and sailed. Overall impressions: I will be back on SilverSea in November for a South America cruise. I enjoyed this cruise and the SilverSea experience. I personally would give Seabourn the edge on service but SilverSea's ships are more modern. . Read Less
Sail Date June 2004
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