1. Home
  2. Cruise Lines
  3. Silversea Cruises
  4. Silversea Cruises Cruise Reviews

75 Silversea Vancouver Cruise Reviews

Friends who have sailed on Silversea before mentioned they were thinking of going to Alaska and since we have always wanted to go, we decided to join them. The ship is nice, the crew is excellent, the food is pretty good. The ... Read More
Friends who have sailed on Silversea before mentioned they were thinking of going to Alaska and since we have always wanted to go, we decided to join them. The ship is nice, the crew is excellent, the food is pretty good. The entertainment is more or less and the port are all tourist traps but what can you expect, nothing much to see there. All in all it was a good cruise. I would recommend it to people that want to do some adventurous things, which we did not. All trips outside of the ship, excursions, etc. are extra, nothing is included, so you end up adding a bit to your bill. Internet in regular cabins, anything below a Medallion suite, is free only one hour per day and in general the connection was excellent. The shore excursions are ok, the best one was the one to the Iditarod summer camp. Was told that the helicopter ride to the glacier and then dog sledding was amazing. Most ports are full of jewelery shops and tourist shops (t-shirts, etc.). Sitka was the nicest town on the itinerary I would say. We saw a fun lumberjack show in Ketchikan. Took the tour to White Pass mountain but would not recommend it. A long drive, very beautiful scenery but don't know if it is worth it. It was very cold everywhere we stopped. We stopped at Hubbard Glacier for about an hour or two, and that was all we saw of glaciers, some others passing by. I was expecting something more, maybe because I have been to the glaciers in Argentina which are spectacular and you can get very close to them. All in all a good experience and I would recommend it to someone that loves nature and hiking, etc. There were lectures everyday about the town where we would be stopping. There are games to play like trivia, name that tune, bridge. The food was good, very good at the french restaurant, good at the italian one. Surprisingly, the pasta was always overcooked and the break and cold cuts were low quality. Bread never crispy, no prosciutto. I say surprisingly because the captain in Italian! The room good sized, lots of space for everything. Ours was 823, great location. The casino so so, not many people there. Our butler was great but we did not really ask him for much. Good, small, gym and great spa. The value for money is good because the service is excellent. Not enough hand sanitizers around. There is no place to go have a snack in between meals, just the coffee bar (only coffee or tea) in the Panorama lounge. The bars are not open a lot of the time. Somehow too many different bars/lounges so it always feel a little empty and quiet. There were LOTS of children and a couple of babies, which I was not expecting. Also, the dress code is not enforced at all. I saw guys wearing caps in the restaurant and jeans and tshirts also to dinner in the italian restaurant. Also walking barefoot . Read Less
Sail Date July 2017
We chose Silversea because of the luxury and comfort we had to live in, while seeing the grandeur and beauty of nature in Alaska. To be able to venture out on some daring excursions, i.e., zip-lining and rafting, and come back to the ... Read More
We chose Silversea because of the luxury and comfort we had to live in, while seeing the grandeur and beauty of nature in Alaska. To be able to venture out on some daring excursions, i.e., zip-lining and rafting, and come back to the relaxing magnificence of the cruise ship was perfect. The tours such as the whale watch were amazing and we learned quite a bit about wildlife in Alaska. The service on the cruise was over the top; our Butler Daniel was completely attentive, and the food was excellent, including many delicacies that I tasted for the first time. Our waiters and hosts knew us by name. The enrichment activities such as lectures about the cities we would be visiting, and things that would be available when we got there (i.e.: diamonds!) were great. Fitness room was great - only wish it were open even earlier in the morning, as the clientele visiting Alaska seems to be a more athletic one, and many were there in the mornings before the tours. We enjoyed meeting other guests and crew on the ship from all over the world. I would highly recommend Silversea! Read Less
Sail Date July 2017
We had previously taken two cruises with Silversea in Europe and had had very positive experiences. We took our 3 adult kids with us on the Alaskan Cruise and we were all very disappointed with the level of service and food on this ship. ... Read More
We had previously taken two cruises with Silversea in Europe and had had very positive experiences. We took our 3 adult kids with us on the Alaskan Cruise and we were all very disappointed with the level of service and food on this ship. It was not up to luxury standards. Butler service was mediocre. My son had a suitcase out on the floor the entire trip in his room and was never asked if he wanted it unpacked. My daughters ordered room service most mornings and order was never right--and their butler argued with them about their order. My husband and I went to breakfast in the main dining room and told them we had 30 min. No one was there--we ordered a minimal breakfast--30 min later we had to leave because we had still not been served. These are just a few examples of the level of service we received on this trip. Just not what you would expect from this cruise line. Additionally they had a flu outbreak on the ship and all of us got sick. My daughter was sick as we left the ship--my son the next day and the rest of us within 5 days. Just not a good experience overall. We have another cruise planned with silversea this fall (was booked before alaska) and if the level of service and food are not better--it will be our last cruise with this line. Read Less
Sail Date June 2017
This trip was a long-time bucket list goal for us. The itinerary was outstanding and exactly what we were looking for throughout our trip. However after having sailed on a comparable competing line two years before, we were very ... Read More
This trip was a long-time bucket list goal for us. The itinerary was outstanding and exactly what we were looking for throughout our trip. However after having sailed on a comparable competing line two years before, we were very disappointed with our accommodations and the line's lack of responsiveness to remedying the situation. This noise situation in our room started the second day of our cruise and continued for the remainder of it and made the time in our room annoying and was very disruptive to our sleep. The crew's lack of attention to fixing the situation was disappointing and frankly unacceptable for a line of this pricing and projected imagery. In addition, while the food generally was acceptable, it was boring in its continued repetition throughout the cruise. The only exception was Le Champagne which was excellent both for its food and its staffing, although the pricing add-on was very high for a cruise line of this fare pricing and overall projected imagery. There simply was not enough variety in any of the other restaurant venues commensurate with the pricing of this cruise. Read Less
Sail Date June 2017
The best food, actually was in the regular dining room and not the specialty restaurants, though La Terrazz was good.I guess I expected more of a selection and more of a gourmet experience. And the bars were ho-hum. It sounds silly, ... Read More
The best food, actually was in the regular dining room and not the specialty restaurants, though La Terrazz was good.I guess I expected more of a selection and more of a gourmet experience. And the bars were ho-hum. It sounds silly, but the EGGS the ship had were fabulous. They had these divine yolks of a deep orange color with an exquisite flavor. Once I discovered those eggs I couldn't wait for breakfast each day. And the coffee, which I am so fussy about was wonderful. It's the little things like this that make me happy. It was worth it to me, too, knowing when I booked an on shore excursion I would be connected with the ship by bus, etc., in a timely fashion to fit the ships schedule. I was travelling alone to Alaska for my first time and I needn't have worried about a thing. The method of luggage transfer was flawless and made clear and easy. Internet not so good, but who cares? I was on vacation. I loved my butler who took very good care of me.. I liked the idea that the ship was not so huge and did not have many small children on it. I love children but not everywhere. I did not think much at all of the plank cooked dinner in the freezing cold and so cold they tried to offer me a new plank as mine was quickly cold. The best food, actually was in the regular dining room and not the specialty restaurants, though La Terrazz was good.I guess I expected more. Honestly I loved the excursions in each port. I liked the ones they selected for their quality and the arranged Silversea transport for them, as well as the flawless baggage methods the ship had arranged, as well as the courteous and gracious transport connecting me. Read Less
Sail Date June 2017
We have been on 15 several cruises throughout the years. For what we paid, we thought the cabins, food and service would be over the top! Not even close, it could have been just a typical large ship cruise liner where you pay a third of ... Read More
We have been on 15 several cruises throughout the years. For what we paid, we thought the cabins, food and service would be over the top! Not even close, it could have been just a typical large ship cruise liner where you pay a third of the price. When you complain to a manager, they listen to you politely, make excuses and then do nothing. Internet was terrible. Upgrade the equipment. In this day and age, people want to be connected. Just work the price of Wifi into the cruise cost. Cabins need a good refurbishing - old and outdated. Food was very subpar. Service was very slow in all dining rooms and room service. Room service food was poor too. Need to update the fitness room. Pool deck dinner (Grill) was the best meal of the trip! Shore excursion - highly recommend dog sledding! The whole ship needs updating. Read Less
Sail Date June 2017
The ship is beautiful, perfectly maintained. The crew waits on you hand and foot. Nothing is ever crowded, nor do you have to wait for anything. We are big foodies, however, and therefore suffered disappointment. The menu ... Read More
The ship is beautiful, perfectly maintained. The crew waits on you hand and foot. Nothing is ever crowded, nor do you have to wait for anything. We are big foodies, however, and therefore suffered disappointment. The menu descriptions were fabulous, the presentation was gorgeous. The only thing missing was taste. We did not hear others complain, so maybe we're just spoiled, We took advantage of two ship-arranged tours and did the rest on our own: 1) Mendenhall Glacier can be done with a bus from Juneau. Should have been our choice as we didn't need so much time there. It's well worth seeing. MT. Robert's Tram was crowded, lovely view, but not necessary. 2) The steam train into the Klondike region in Skagway was fun and interesting, with some beautiful views. I would recommend taking the bus one way as the photo ops were better. My husband liked this tour more than I did. If you're in Sitka, call Paul Davis at Gallant Adventures. We arranged this on our own and saw at least 30 whales and experienced at least 6-7 bubble-nettings. He also found us sea otters, black-tailed deer, eagles and more. Very knowledgeable and gives a great tour. Seeing the Hubbard Glacier from the ship was terrific. They got us up close as it was a beautiful day. Nick Sepsaes (so), the man who gave daily enrichment talks, was such a highlight. Learned so much from him and looked forward daily to his presentations. Alaska is truly The Last Frontier. Read Less
Sail Date June 2017
We chose Silversea because of the reputation and a smaller ship in addition to the cuisine. The cruise mostly met our expectation. We normally go on riverboats as a more intimate and less stress experience. The 90 day dinner reservations ... Read More
We chose Silversea because of the reputation and a smaller ship in addition to the cuisine. The cruise mostly met our expectation. We normally go on riverboats as a more intimate and less stress experience. The 90 day dinner reservations and 60 day shore excursion deadline were stressful and the "concierge" service was non existent!! I could not reach anyone by phone or email to ask questions. With regards to the cruise-it generally met our expectations except for the main dining room which was a cut below the other dining venues. Our shore experiences in general were good with the exception of Skagway-the Hummer driver just started working 1 month ago and was mostly clueless about the rich history. He did listen to us and took some memorable photos to us! The French restaurant on the last day was somewhat disappointing and I was under the impression that wine would be pared with the food-it would definitely have added to to dining experience. Also I has to commend the enrichment speaker who was excellent and the ability to watch his lecture on TV the next day was very helpful. Read Less
Sail Date June 2017
We have met so many people are on travels who have come to Canada to do the Alaskan cruise, and yet we, who live in Vancouver, have not done it. So we felt shamed into finally taking an Alaskan cruise! SilverSea was definitely the best ... Read More
We have met so many people are on travels who have come to Canada to do the Alaskan cruise, and yet we, who live in Vancouver, have not done it. So we felt shamed into finally taking an Alaskan cruise! SilverSea was definitely the best option - when we were in port, we saw these monstrous cruise ships with thousands of people on them. The Silver Shadow is a beautiful ship with only 382 passengers on board. There was ample space for all of us, peace and quiet on the ship and on tours, fabulous food, unlimited pours of champagne, and the best, most personalized service from our butler, maid and other crew members. The lectures were excellent and with great visuals, and the final musical was beautiful. The main dining room had a wide variety of food, and the waiters quickly learned our names and preferences. There are 2 sommeliers to help you with wine options. We were surprised to see people in the pool and hot tubs, but we had some lovely sunny days and the food at the pool deck is great! We took a float plane to Taku Lodge to see the glaciers and have a salmon lunch. A bear was sleeping in the tree and came down to help herself to salmon drippings, and then her cubs came down from another tree. We all took photos! Also took a steam train up White Pass. The scenery was spectacular, and it was a very special treat to be on a real steam train (built in 1947). Read Less
Sail Date June 2017
We wanted a smaller boat and this one was perfect! Check in was a breeze, luggage was in the cabin when we arrived, and Daniel, our butler, got us a bottle of champagne immediately. Our cabin was 826. This was a perfect location on the ... Read More
We wanted a smaller boat and this one was perfect! Check in was a breeze, luggage was in the cabin when we arrived, and Daniel, our butler, got us a bottle of champagne immediately. Our cabin was 826. This was a perfect location on the ship for us. We could walk right out onto the pool deck or go through for easy access to the elevators. The laundry was on deck 8, so that was great. We were sceptical at first about the possible noise on deck 8, but it was pin drop quiet in the hallways and rooms. The weather did not cooperate for eating at The Grill...didn't want to bundle up to eat dinner, so the only other options at that point were The Restaurant or room service. The Restaurant was very good but I wish I has booked more dinners at La Terrazza. The food there was amazing and so was the wine. We ate at La Champagne one night and it was wonderful. It does have a surcharge of $40 pp but is worth it. The dress code sounds daunting but as long as the guys have a sport coat, shirt, and tie, they are fine. It was cold and rainy so I wore dressy pants, heels, and different dressy tops. Everyone we talked to did different shore excursions and everyone was happy with what they did. Pick what you what...you won't be disappointed. We did whale watching in Juneau, Raptors and Ravens in Sitka, duck tour in Ketchikan, and bus tour of Skagway. All were great. Umbrellas and water were available when going on excursions. Best to just pack a waterproof jacket with a hood and some rain shoes. They did have entertainment at night but it started too late when early morning excursions were planned for the next day. They had a wonderful speaker on board, Nicki Sepsis (Not sure this was his last name), who spoke about the history of Alaska. All of his lectures were very informative. This was our first cruise and we know we will NEVER take a big boat for any future cruises. Read Less
Sail Date June 2017
Chose this cruise as it was a small ship and it sailed to Seward Alaska, rather than just to Skagway as many do. The most disappointing thing was the very poor entertainment. Only had a show at 10pm each night with a singing crew. It ... Read More
Chose this cruise as it was a small ship and it sailed to Seward Alaska, rather than just to Skagway as many do. The most disappointing thing was the very poor entertainment. Only had a show at 10pm each night with a singing crew. It was like a visit to Vegas every night without the lights. You basically had to make your own entertainment. So a drink at the bar it was or a movie on TV. However the movies were few and far between - the same movie being repeated all day. There were no activities to meet other travelers. There was no shared seating at dining tables, so again it was difficult to meet other travellers. The room was comfortable although it was tight as it had too much furniture. We had our own butler and he was from India, so it was clear the only person that mattered was the male. I found this quite rude. The shore excursions were exclusive and expensive. It would have been ok, if you could have shared some of the group type activities such as 4WD but we were travelling only as a couple. A newsletter was delivered the evening before the following days activities, which was not sufficient notice and it lacked detailed information on the days activities etc. Attire was stuffy. No jeans after 6pm. Informal nights were stuffy as a tie was not sufficient, you had to wear a jacket. Formal nights they suggested Tuxedo, but no one wore these. That is a rediculous way to holiday if you ask me. Who wants to carry Tuxedos around? Dining was generally of a high standard, however the buffet was served by the staff and they offered very small portions. On many occasions, the travellers were asking for more and complaining amongst themselves of the servings. In particular one morning an English gentlemen wa asking for baked beans on toast. I heard him ask 3 times to fill it up. the small spoon offering of baked beans was a joke. This is supposed to be a luxury ship and spending $0.50 on baked beans seemed a big ask. It was also lovely being personally escorted to your table by the Head Waiter on formal nights. That did make me feel somewhat special. Whilst we are not big drinkers, it was nice that it was an all-inclusive ship. There was only 1 exclusive restaurant that few were able to get into. We were successful in getting into this restaurant and the food was exceptional. The wine was somewhat over priced however. Overall, my opinion is that I would not travel in this style again, as it was too stuffy and unfriendly. It was boring on sailing days as there was little to do. Read Less
Sail Date May 2017
The trip was referred and we traveled with my wife's brother and his wife. The ship an staff, the service, and food was great (with the exception of the main restraunt) all other restraints were great. Wines were lower quality. Our ... Read More
The trip was referred and we traveled with my wife's brother and his wife. The ship an staff, the service, and food was great (with the exception of the main restraunt) all other restraints were great. Wines were lower quality. Our butler was wonderful as were all restruant waiters and bartenders. All ports of call couldn't have been better and very exciting to visit. We went on several shore excursions, including floats planes, train rides, tram rides and a very good food tour in Juneau (highly recommend). The organization of the Silver Seas and the Silver Shadow organization from when you embark until you disembark is the best we have ever experienced. All airline, hotel and travel transfers are very organized and well planned out for convenience. This includes the recommend shore excursions which need to be taken advantage of in order experience Alaska. We would definitely consider future cruises with Silver Seas. Read Less
Sail Date May 2017
My husband and I just finished a fabulous cruise on the Silver Shadow. Our son lives in Japan so it was a great way to go there. The crossing was good except for one rough night. The service on the ship was perfect! The butlers were ... Read More
My husband and I just finished a fabulous cruise on the Silver Shadow. Our son lives in Japan so it was a great way to go there. The crossing was good except for one rough night. The service on the ship was perfect! The butlers were there when needed and did everything they could to make sure your every need was handled. The food was good as was the wine selections. I enjoy wine and found that I was introduced to many types of wine that I had not had before, which broadened my understanding of various grapes. The ship itself is comfortable and a nice size. It is in need of a little refurbishing but is due for dry dock in January. The lectures were outstanding! One speaker spoke on Japan and the other about the history of Warner Brothers. The entertainment was varied and enjoyable. We enjoyed opera singing,pop, violinists, and outstanding piano performances. All and all, we look forward to another Silverseas cruise. Read Less
Sail Date September 2016
After giving up on Crystal due to their diminution of services on board and the frenetic pace of the main dining room, we decided on Silversea. What a difference! Crystal still has the best cream soups at sea and the best enrichment ... Read More
After giving up on Crystal due to their diminution of services on board and the frenetic pace of the main dining room, we decided on Silversea. What a difference! Crystal still has the best cream soups at sea and the best enrichment speakers and lecturers, but Silversea's service is the best bar none. I agree with other cruise critics that Shadow is a little worn and shabby, but that will be fixed at the turn of the year when she goes in for refurb in Singapore. We noted how friendly and accommodating the staff are on board. They can take the time to chat and get to know you. Even though a waiter from the Philippines named Randy served us only once, he sort of adopted us and went out of his way to greet and chat whenever we were close to his station or we ran into him in the buffet. He gave my wife a big hug on her birthday All the staff were friendly and outgoing. Due to its small passenger load and various dining venues this ship is ideal for luxury cruising. In the window radiating space where crystal has four tables for two, Silversea has only three. At times when a table for two was not available we were seated at a table for four, just the two of us. This was true in all dining areas. One morning we saw a single woman on board sitting at a table for six all by herself. They will accommodate you. A table for two is large enough to accommodate a tray with oil and balsamic, salt/pepper mills, bread basket, bread plate, six glasses, two large platters, a vase, and a bottle of wine. One thing on Silversea, they quite often leave the bottle on the table. Shortly after we left Vancouver, the captain used the thrusters to do a 360 degree turn so we could see the countryside outside the harbor. It was a full moon that evening and it shone on the water later on. I got great pictures of the moon reflected on the water. The La Terazzo Restaurant is the buffet for breakfast and lunch. Breakfast has ham and bacon that is flavorful, unlike Crystal where it is tasteless. Due to a rather large Japanese passenger load there were ample delicacies to satisfy their palates. One thing I love, but it distresses my wife, is pickled herring. They had three types and I was happy. Seating at the buffet is a check-in and get a table type arrangement. You do not have to hunt for a table holding a plate full of food. Lunch was equally extensive, with three kinds of lettuce and ample fixings. There was usually one special entree each day with other items typically every day. On quite a few days, lunch in the main had special themes and cooking stations set up in the center of the room. Many days also had special hot desserts and we enjoyed peach flambe, cherries jubilee, some sort of pear concoction and cold pavlova. Afternoon tea and not a tea bag in sight. It is all tea leaves along with an hour glass to set the steep time. It has the usual finger sandwiches and small desserts with a piano accompaniment. Ping pong is indoors and it is nice to play without gale force winds. My wife beats me handily, but I sometimes manage to win a game here and there. They have several drink making demos and my wife was the recipient of two of the drinks featured. Everybody else gets a small one or two ounce taste. They were a lot of fun along with the cooking demonstration by the head chef. An Italian cruise line with a French head chef. He was very informative and humorous. In French cooking, "you can never have too much butter". He used almost a whole kilo on the smashed potatoes. His advice on how to clean the raw salmon from the cutting board without using water, "flip it over". Before we left home I counted out our prescription pills and made a huge error when my wife told me to take 35 days of her heart medication. I forgot that it is two pills per day. We went to the ship's clinic and the nurse was extremely helpful in that she had the medication my wife needed, only in 100 mg form. She took the time to quarter the pills to get down to 25 mg dosage. I think because of the way my wife wrote out the prescription pill description using medical terminology for dosage etc, she recognized that my wife was a nurse. I think it was professional courtesy that we did not get charged for the visit or for the pills. The daily Silversea Chronicle is very well done with a full page color photo of your current port on the cover. It lists all the activities for the day as well as where all the Silversea ships are on that day. We thoroughly enjoyed our first Silversea cruise. It definitely has six star service. We hope to sail with them again. Read Less
Sail Date September 2016
This was our 3rd Silversea cruise and our best yet. We have previously cruised on the Silver Spirit as well as the Silver Cloud and there is a special charm on the Silver Shadow that I feel the others were lacking. The overall feel for ... Read More
This was our 3rd Silversea cruise and our best yet. We have previously cruised on the Silver Spirit as well as the Silver Cloud and there is a special charm on the Silver Shadow that I feel the others were lacking. The overall feel for this ship is warm and classy. That being said I have loved all ships, thus cruising for a 3rd time. The staff, service, food and ship itself were all outstanding. We were fortunate to dine in all 4 restaurants and they were all fantastic. They are all very different in food selection and ambiance but the food and service were equally fantastic. As written in other reviews, advanced dinner reservations are suggested in all but "The Restaurant". They will certainly do their best to accommodate you without a reservation but it does not always work out. I learned the need for advance dining reservations on our first Silversea cruise. Our well appointed room was always kept perfect and our butler Jerry was awesome. The nice touches such as a beautifully prepared bubble bath on one occasion and chocolate strawberries on another, not to mention he quickly realized my love for champagne and always kept our fridge stocked. Complete pampering and always with a big smile. The fitness center was great and we used it quite a bit. It's not large but kept very clean and I only had to wait once for an elliptical and it wasn't that long. Of course we will be cruising with Silversea again and can't wait for our cruise next cruise. Read Less
Sail Date September 2016
I try to be helpful to readers here and in my Trip Advisor posts. So this post is mostly about Alaska and cruising the Inside Passage rather the SilverSea, the cruise line I was on (spoiler alert-they are nearly perfect). To cruise ... Read More
I try to be helpful to readers here and in my Trip Advisor posts. So this post is mostly about Alaska and cruising the Inside Passage rather the SilverSea, the cruise line I was on (spoiler alert-they are nearly perfect). To cruise Alaska is tricky and requires some insight. I will focus on the typical 7-day Anchorage to Vancouver trip. To start with, begin your trip in Anchorage, not Vancouver. The port for Anchorage is Seward which is a 4 hour train ride from downtown Anchorage. Granted that some of the scenery is gorgeous but it is still a 4 hour train ride at the start of your journey. But I would much rather get this out of the way at the start. Doing it this way, you also end up in Vancouver, and not Anchorage, which is not a visually or culturally interesting city. It is a place to pass through on the way to somewhere. Vancouver on the otherhad is one of the most culturally vibrant and visually beautiful city in North America. A perfect place to add a few more days to your trip. So fly into Anchorage the day before, spend the night at the Thomas Cook Hotel, a mammoth hotel serving the cruise trade, and then Silversea or other cruise line staff will come and collect you in the morning for the ride to Seward. The second MAJOR tip about cruising Alaska is that this trip is all about the excursions. The first majestic sight doesn’t require an excursion, because you will sail by the Hubbard Glacier and this is truly jaw dropping. Pray for good visibility. You will see this Glacier, a frozen aqua blue river, from miles away. As you near it, it keeps getting bigger and bigger, its nearly a mile high, one of the most majestic sights in North America. Now for the tricky part. The main ports of call on the inside passage are Sitka, Juneau, Skagway and Ketchikan. None, I repeat none, of these towns is worth simply getting off your boat and walking around to see the sights. There aren’t any. Sitka and Skagway are like Hollywood sets, all facades meant for the tourist trade. Most of the shops and restaurants close after cruise season and the owners head south. Ketchikan on the other hand is a working port town, with about 13,000 year round residents, a rough edged blue collar place, not a tourist attraction. The attraction of all of these places are the sea, the forests, the mountains and above all, the glaciers that surround them. This is where you should be, not having a beer in town at some fake gold rush saloon. Just a few highlights. In Sitka we went whale watching on a small boat. Less than a half mile out of harbor we were in the middle of a whale orgy. Humpbacks were popping up everywhere around the boat. I stopped counting after 30 or so. A once in a lifetime thrill. Going in and out of the harbor, there were otters, mammoth sea lions cavorting on huge buoys and bald eagles soaring overhead. Away from the harbor there is the Raptor Recovery Center a worthwhile side trip where you get to see these magnificent birds up close and personal, the high point is when a staff member comes inside with a fully grown bald eagle perched on his arm-its more that half the height of the person. Jaw drops again. In nearly all of these ports your cruise line will offer various sea plane or helicopter excursions that fly over or land on glaciers. Without question these are worth doing but they are deservedly expensive. We opted for a helicopter ride that landed on a glacier, where there was a dog sledding encampment, the dogs getting a little vacation from the Iditarod. There we got to go on a dog sled ride, through a perfect turquoise blue glacier field. Glacier ice turns a vivid blue. Taking the helicopter through mountainous passes and ravines is another awe inspiring experience. Costs of these excursions range from $200-$600 per person. Ours cost the later. It was worth every penny, really, you will never forget it. There were a couple of other excusions I would like to single out. First is the Chilkoot Horseback tour, a 3 hour ride through the Tongass National Forest, which is believer or not a rainforest, friendly horses, good guides, bring bug spray. This is Skagway. And most of all the Tatoosh Islands sea kayaking tour, this run by Jared of Southeast Exposures. This in Ketchikan. Here just 5 of us paddled kayaks for 3 hours around these pristine islands, getting real close to bald eagle nests, see otters, and the occasional marine mammal. The quiet and beauty of this was sublime. So in Alaska, get off the cruise ship and into the woods or ice or ocean. But be prepared to pay for it. That said, I can’t imagine a better highend cruise line the Silversea. People can nitpick here forever, on he differences between Silversea and Seabourn for example. High end, all inclusive cruises are very similar. Stellar service, good food, free liquor, gorgeous comfortable cabins, all again at a price, but worth it. Read Less
Sail Date August 2016
This is our second cruise on the Silver Shadow. My husband and I were on this same cruise 3 years ago and loved it. This year we came back with all the family (including grandparents.) What a difference do 3 years make! On our first ... Read More
This is our second cruise on the Silver Shadow. My husband and I were on this same cruise 3 years ago and loved it. This year we came back with all the family (including grandparents.) What a difference do 3 years make! On our first cruised we were very impressed by the personal attention, service, food etc.. That is why we decided to take the same cruise now with the whole family. First the ship looks old and worn out. It needs refurbishment and maintenance. One day we were dining at the Terrace and had to wait for 1 hour for our food because they had no electricity in the kitchen! The lights in the dining room kept blinking. Service has suffered, I am not sure if they have less staff or the staff is not as well trained as before. Mainly in the dining rooms at night, it´s difficult to find your waiter or your sommelier. When you order the house wine they serve very little and never offer to refill unless you ask them. When you buy the wine at the restaurant they refill your glass all the time.. The appetizers size is very very small, just one bite and you are finished. Food has also suffered we did not find it as appealing as the last time, the same for the breakfast or lunch buffet. Cabins look old, carpets dirty, drawers that do not close well. The lounge chairs in the pool area are also stained. On the positive side it´s great been in a small ship, the excursions department is great, tea time is very nice and it´s a great itinerary. Service at The Grill for dinning is great and the food is also very good. On the last night we had another waiter and what a difference he was great, always near to see if we needed anything, so maybe we just had bad luck the other 6 nights. Three weeks before I was on a cruise on The Oceania Riviera from Barcelona to Lisbon, and even though it was a cruise with 3 times more passengers, service was great, the food was excellent. Cabins were awesome as well as the common areas. I also wrote my Oceania Review. In both cruises we were on a Veranda cabin. Read Less
Sail Date July 2016
We were interested in an Alaskan cruise that included a stop in Sitka, a place we had never visited before. We also wanted a small, luxurious ship. The Silver Shadow is a beautiful ship, but it is showing its age. It needs refurbishment ... Read More
We were interested in an Alaskan cruise that included a stop in Sitka, a place we had never visited before. We also wanted a small, luxurious ship. The Silver Shadow is a beautiful ship, but it is showing its age. It needs refurbishment badly, even though it was last refurbished in 2010. The service was outstanding, worthy of a five-star rating. The crew looked after every need and want. The really went out of their way to see to it that we were satisfied. After the first day, most knew our names. The all-inclusive cruise included all drinks, including soft drinks, wine and beer, and mixed drinks. Our butler asked what we wanted in the room's fridge, and in addition to the beer and selected soft drinks we asked for vodka. He offered two brands; we selected Stoly, and he brought a full 750 liter bottle. There was no extra charge. The food in all the venues was good, but not worthy of a five-star experience. We dined in the $40 surcharge Le Champagne, and the food was very good, but, again, not five stars. The small room was nondescript. But as an example of their superior service: On the night we dined there was a large party of heavy drinkers. One of them was extremely loud and obnoxious. He dominated the room, and made the couples at the other four tables uncomfortable. When the large group left, the remaining diners applauded spontaneously! This situation was clearly not a responsibility of the cruise line, but we received a note of apologyt the next day from the Maître D'; he said the $80 per couple charge had been removed. The entertainment was good for such a small ship; the young singers gave their all at all the shows. But the sound was so loud for the small show room that it was uncomfortable. They were not singing rock music - they were singing show tunes and opera; the amplification was too much. Overall a great cruise, excellent service, good, but not great food. Read Less
Sail Date June 2016
This was my 9th Silversea cruise but the first in Alaska. It was the final cruise of the season and the Shadow was continuing to Russia, Japan and ending in Hong Kong after our Inside Passage cruise. THE GOOD Service on board was ... Read More
This was my 9th Silversea cruise but the first in Alaska. It was the final cruise of the season and the Shadow was continuing to Russia, Japan and ending in Hong Kong after our Inside Passage cruise. THE GOOD Service on board was the same as previous cruises with a few exceptions. The staff always makes an effort to remember names, favorite drinks and provide excellent service. Overall, the complaints are more about lack of Silversea staff pre-cruise and off the ship for tours (see below). We still like the all-inclusive service on Silversea and open dining options. THE BAD We booked air, pre-hotel and transfers through Silversea. On arrival in Vancouver, we were not met at the airport and had to taxi to the hotel! This is unacceptable. There were many ground personnel awaiting passengers. There was a Silversea Crew sign with a local ground operator awaiting arrivals. When we asked him for assistance, we were told he couldn't help us and he pointed to a local volunteer to ask for assistance. The volunteer pointed us back to the Silversea Crew greeter. At no time were any Silversea personnel available at the airport to help arriving passengers. Additionally, pre-cruise, we were told that there would be a Silversea Hospitality Staff at the hotel (which was the selected Silversea Hotel - the Fairmont Waterfront). This was not the case and in fact the Silversea Welcome Letter given to us on check-in said there was not a hospitality representative and we could call a number for assistance if needed. We took one train tour during the cruise which required we walk 1/4 mile from the Shadow in rainy, cold and windy conditions to board the train. There were no umbrellas provided, no electric carts to shuttle us to the train, no protective tents on the walkway. On the return, the weather had become worse and we asked if we could get a shuttle back to the ship. We were told by the conductor to wait and he would call one. After 10 minutes standing in the rain (fortunately we had brought our own umbrellas), we finally started walking. About halfway there, the shuttle came and picked us up. EMBARKATION Our Welcome Letter said all we had to do was cross the street to board the ship. No instructions or map were given directing us to the entry at the terminal. Our luggage was picked up by hotel staff and delivered to our suite. The luggage tags provided by Silversea were impossible to figure out so we went to the bell desk to ask how to use them. He didn't know and had to find another bellman who said this was a frequent request from Silversea passengers and fortunately he knew how to attach them. It's a very bad design and Silversea should do something about that. We crossed to the port, walked all the way down past the ship and realized that we should go into the port terminal to board. There was no signage or Silversea staff to assist us outside or inside the terminal, telling us we had to take an elevator down 3 levels to the cruise boarding area! We finally found the Silversea representatives but it was very poorly organized. We were told normally there would be signage, but since the Shadow was the only cruise ship in port that was the reason. This is not acceptable! CHANGES THAT AFFECTED THE SILVERSEA EXPERIENCE No chilled champagne bucket awaiting us on arrival in the cabin. Instead, the Butler entered offering us a choice of champagne or prosecco. We asked for champagne, which was subsequently placed in our mini-fridge. There was no way we would open the bottle and consume during the trip so it remained unused. Had he opened it and placed in an ice bucket, that would have been more like what we were accustomed to in the past If passengers preferred prosecco, that could have been offered as a pre-order just like dinner reservations and tours. The Butler is an unnecessary addition. They are dressed formally but their main function is to provide room service and make reservations. We pre-booked all of our desired dinner reservations and tours. Beyond asking for bottled water, we had no other need for his services. We ordered room service breakfast and were surprised when he delivered the meals (in a more casual uniform). He was very willing and kept asking if we needed anything so we almost felt guilty about not using him! MEALS We ate dinner at La Terazza once and we were unimpressed to the point we canceled our other booking. I believe we went to one lunch buffet but it was unimpressive. We did the "hot rocks" meal on deck one night which was one of the best meals on board. The steak and prawn combination was wonderful, they had gas heaters over each table and it was a nice evening. The rest of our meals were in the Restaurant with our favorite server. We found the meals in the Restaurant to be consistently good including breakfast, lunch and dinner. We unfortunately had to cancel our reservation at Le Champagne due to my discomfort over rough seas one night. I never got ill but the rolling motion got to me despite my magic combination of ginger capsules, Bonine and wrist bands which always worked in the past. DISEMBARKATION We arrived at the Port of Seward and boarded a lovely dome train which was chartered by Silversea, to make our way to Anchorage Airport. Unfortunately it was a 4.5 hour train ride and due to the overcast, cloudy and sometimes foggy conditions, we didn't really see that much on the way. Lots of trees, rocks, streams and a brief glimpse of a glacier or two. A beverage was included but everything else was non-hosted. The guide said it was the last train trip of the season so maybe taking this cruise at the end of the season isn't such a good idea! I've done the Alaska cruise twice before on other cruise lines and it was lovely during the summer months. Our luggage was transported separately by truck and delivered to a baggage claim area at the Anchorage airport. We were told to go claim it by the TSA desk. This was another breakdown on the part of Silversea. There was a representative pointing the way to the designated area which required several escalators up and down, a few turns to get there. Once we arrived at the area it was an open room, no Silversea staff, and all the luggage was simply placed there in a free-for-all grab and go. Passengers were wandering around trying to find their bags. Anybody could have come in and taken bags, no luggage tags were checked when exiting the room. We were also told they would close at 1:00pm and the luggage would be taken to a local hotel where passengers would have to go there to claim it! We were to arrive at 12:30pm but fortunately we were a little early so we made the deadline. OUR SUITE We were in Veranda 508. It was the same as the sister ship, the Whisper on which we previously sailed. We noticed the couch in the living area needs to be replaced or repaired. The fabric was worn down on the edges. The carpet in hallways also looked worn. I think the ship is tired and needs to have a makeover. Other than that, the ship is wonderful, I love the layout and prefer being on Deck 5 where the reception/concierge and our favorite bar is located. 508 is pretty far forward so I would have liked being more amidship, and we didn't use the veranda because it was too cool and windy to enjoy it. The bathroom amenities were nice, we were offered Bulgari or two others I don't recall. No pillow menu was ever offered, which was something mentioned in promotional material. WIFI I paid $140 to have a week's access to onboard wifi so I could use my personal smartphone. I had no problems downloading email or sending text messages while on board. There were only a couple of times that there was a delay for a few minutes. I think this cost should be included in the "all inclusive" Silversea package. The onboard computer assistance was also good. I had one problem logging into the ship's internet because I couldn't remember the log-in procedure. The Butler was wonderful - he set me up initially. Then I went to the open time in the computer room and the on duty computer assistant helped me. Despite the fact I have a Droid system (a Samsung Galaxy) and everyone is more iphone familiar, the onboard computer experts knew all the systems. THE VENETIAN SOCIETY RECEPTION This was a letdown. In the past there was much fanfare and excitement when presenting the awards to a few select frequent passengers. This time it fell flat and only lasted a short time. We made an appearance but didn't stay more than a few minutes. FUTURE Since Silversea has now added "all inclusive" tours which many of the seasoned travelers don't want, with associated higher fares, I may explore some of the competitors like Seabourn or Regent. Read Less
Sail Date September 2015
This cruise is definitely for an older crowd. Younger travelers and those looking for a wild Caribbean type cruise to Alaska will be disappointed but for those of us who love scenery, good food, good wine and spirits and being waited on ... Read More
This cruise is definitely for an older crowd. Younger travelers and those looking for a wild Caribbean type cruise to Alaska will be disappointed but for those of us who love scenery, good food, good wine and spirits and being waited on hand and foot, this is the cruise for you. From the moment we embarked, everyone was exceedingly polite. Our stateroom was continually refreshed and the mini-fridge kept well stocked. Everything is included, except shore excursions and premium spirits. Our debarkation process was efficient but because of an ice dam collapse our train ride from Seward to the Anchorage airport was cancelled. They re-loaded us to the ship to await motor coaches and I was anticipating just having to sit there. The cruise line opened up all areas except the staterooms, opened the bar, brought us food and treated us as if we were still cruising even though ours was over. Professionalism at its finest. I would definitely take this cruise and cruise line again. Read Less
Sail Date August 2015
What a disappointment. Sure, the ship was nice and there were plenty of people smiling at you offering drinks endlessly, but from the moment you got on the ship, it was a sales pitch, when it should have been more about sails. Take ... Read More
What a disappointment. Sure, the ship was nice and there were plenty of people smiling at you offering drinks endlessly, but from the moment you got on the ship, it was a sales pitch, when it should have been more about sails. Take another cruise, buy this, do this - but no one really seemed to know or care. My voyage stopped at a port Siversea had never visited before - and will not again, Nanaimo. Eleven hours and there was nothing to do. Why did the ship only stay a half day in key ports like Sitka or Juneau, where we could have had more outings, or weather permitting, any at all. And three of the four restaurants required reservations. There wasn't a day I wasn't on a waiting list. And it wasn't just meals, excursions, the over-priced spa - all had limited or no availability except when you really didn't want them, like a meal time! Then there was the Internet, which they charged you $150 to use and rarely worked. Even the printer in the computer room was out of order for practically the entire trip. Finally, the food. Sure it was plentiful and, on occasion, very good. But I was in Alaska and never was offered King Crab Legs, King Salmon, oysters or other Pacific shellfish. In fact the only shellfish I had was Maine lobster tails. I called Silversea Customer Relations twice this week to discuss. Both times I got a recording, and neither person called me back. Well, I won't be back. Read Less
Sail Date July 2015
Overall the experience with this cruise line was exceptional, except for the last day. This is by definition 'You Get What You Pay For'! Every day was filled with delightful experiences, from visual to sensual. The food was well ... Read More
Overall the experience with this cruise line was exceptional, except for the last day. This is by definition 'You Get What You Pay For'! Every day was filled with delightful experiences, from visual to sensual. The food was well prepared and delicious! The decor, bedding, services and amenities all plush, of the finest available and plentiful! Each day offered well thought out menus, great entertainment and plentiful refreshments. What was particularly gleaned from this trip was how casual the attire has become. We found no need to bring anything more than a cocktail dress and a dark suit to formal night, anything more and we would have been the ones standing out. Semi-formal started with dressy casual for the ladies and a dinner jacket for men. Jeans were not an uncommon sight. This surprised me. I could not have been more relieved to know I had packed a few pairs for the second half of our journey, post cruise. I was quick to break them out and found myself wearing them often to fell comfortable amongst the other passengers wearing the same. Of course, there was no tolerance for anything less than a nice pair jeans. There were even a few passengers who wore short shorts and were not asked to change. I will most definitely pack differently our next cruise and hope this helps others before they take theirs. On our last day we had to walk in the rain for a distance, unprotected to get to the train. How unfortuante they chose not to protect us on our last experience with this cruise line as we departed, having such exceptional experiences all the other days with courtesy umbrellas at every port - why not this one? How easy would it have been to keep us dry one last time and finish what they started - something they might consider for the next time. Until then, cheers! Read Less
Sail Date August 2014
We went on this magical cruise this month on Silver Shadow (Silversea) in Alaska. The occasion was to travel as a family for the first time and it worked perfectly for all ages - 10 to 71! We were very lucky to have quite a few other kids ... Read More
We went on this magical cruise this month on Silver Shadow (Silversea) in Alaska. The occasion was to travel as a family for the first time and it worked perfectly for all ages - 10 to 71! We were very lucky to have quite a few other kids on the ship so our only child found friends and had a fabulous time. Some guests did have an issue with all the kids having lunch all together at the pool one day but I think this was the only nuisance caused out of 10 days… I say not bad! The suites are very well laid out. We had one suite with 2 bedroom and an adjoining suite so we could all meet in the lounge of the first suite for drink and a few meals. The breakfast is not worth taking in the cabin, the rest was fine. The variety of restaurants is really great, you can have a hot dog at the pool or a fine dining dinner at the restaurant called "Le Champagne". Frankly "Le Champagne" was nothing better than the other restaurants apart from better ingredients (but sadly not the taste) and the service… although it is to be said the waiters are amazing all round. You might have to ask twice for your order at the pool but the other restaurants are very well ran. Chef is South African which might explain why there was fruits/sugar in most dishes (… and my husband is South African so I have the right to complain here!) The spa seems to be very nice, I only went for a sheylac manicure, but some members of my family enjoyed a few treatments. Another South Africa running the show very efficiently! The gym was only busy once, luckily the weather was great on that day so we could exercise outside. There is a gym supervisor apparently, I did see him but he is totally unintrusive, if you want help you can always approach him I think. The shops were not very great, but at least we could buy the strict necessities we had forgotten. Jewelry or shop display never changed in 10 days… maybe something to consider? Casino was fun! The shows were bad to excellent! The opera show was really outstanding which surprised us quite a lot after the mediocrity of the ABBA show! Cruise manager is forever present with his team all around the ship. We booked our excursions before getting on the ship and would recommend most of them, it is very well organized. The only few we would like to see disappear is the "bear sanctuary" in Sitka, it was really horrible to see bears enclosed in dirty spaces with plastic bits all around them, we would not like to support such establishments. We sadly could not complete de White Pass train in Skagway because there was some stones of the railway, and found Skagway a waste of time with touristy shops, nothing else. One big complain is the coffee. They serve ILLY which should be quite nice, but they water it down completely for breakfast and in the rooms you can only do espressos… or water it down… terrible, we could not wait to get back to shore to find a descent place for coffee, which in america can also be challenging! Other details for new cruisers : You will probably get sensitive to movement, but I found it was actually more difficult to adapt to the lack of movement back on ground - and I am very sensitive to movement. I was lucky to need no pills at all and used the bracelets once only… not sure it worked. You will be able to connect most time during the cruise, however at times it is very slow and cuts off. Telephonic communications only when you are close to ports. Dressing for Alaska is exactly what is mentioned by other critics - layers but do have a warm coat, gloves and hats if you want to go on the glaziers. We also had days where people were sunbathing at the pool so expect all weather! On the ship you need to dress rather smartly, there are 2 very formal evening and we saw some verrrrry casual attires on the casual nights, so it all depends on your style! Be very careful when you leave the ship if you have your own arrangements you HAVE to make sure you understand the very complicated way the luggage is taken out of the ship. We completely misunderstood because it was not communicated very well and almost missed our flight because we had to wait for our luggage. Luckily the excursion team went out of their way to sort us out in time. We are already planning our next trip, as our parents are on their third Silversea cruise and want to see more! We are just too happy to join them again!   Read Less
Sail Date July 2014
We have now been on three big boats (once as a couple and twice with our 3 kids) and one much smaller boat (100 passengers) and this was definitely our favorite. Enough scale to have choice for activities and a good spa/infrastructure but ... Read More
We have now been on three big boats (once as a couple and twice with our 3 kids) and one much smaller boat (100 passengers) and this was definitely our favorite. Enough scale to have choice for activities and a good spa/infrastructure but not so large that you felt lost or annoyed when you had to move around the ship. We found the food well sized (so more european portions) and very tasty. While the service was better in the La Champagne restaurant, the food was not that much better than the main dining room. Breakfast in La Terraza was a bit of a scrum and may have been a bit understaffed. We ended up preferring getting food ashore (Juneau has a great crepe place) or in our room (though if you have more than a couple people, odds are something will be cold). The coffee machines onboard are on the fancy side and take a few tries to get right--illy instead of nespresso. Also if you ask for something from your butler, be prepared for a big bottle--we wanted some gin and amaretto and ended up with big bottles we barely made a dent in. We never felt the need to scramble to beat the rush though we also werent going to the shows at night that gave us more flexibility. Post dinner, we didnt love the options as both the bar and panorama lounge were on the loud side--harder to sit and talk and have a drink. Though we couldve gotten a drink and walked to our cabin. Max, the somelier, was excellent and make good recommendations when we didnt want to stick with the perfectly nice house wines. As for onboard activities, afternoon putting and trivia were our favorites. The spa was very nice and we had a few good treatments there. Its a smaller ship so its not like there are 5 things going on at all times. If you are active, the fitness center is small (maybe 6-8 machines) and the jogging track is not long (with the weather many times you wouldnt want to be out on it). Also for those gamblers, there is only poker, blackjack, slots and roulette. No craps, sadly. They also had really interesting art on board, all of which was for sale. For excursions, get online right away when booking opens up and get what you want. We did Ketchikan--bear adventure; we saw one bear after float planing out to Prince of Wales island. Juneau--mendenhall glacier in helicopter; awesome but if there are varied climbing abilities the guides will have to guide to the lowest ability in your group so you can get a variety of experiences Skagway--ziplining; had never done and really liked it; lots of other things here too like a gold train. If you have already ziplined I think you can pass. At Ketchikan people we know saw bears from the zipline so that wouldve been the perfect double. Sitka--boat cruise/raptor center/bears; it was a full day but we saw a ton of wildlife on the boat (a bear onshore, whales, otters up close) and then the wild birds at the raptor center and great bears at the Fortress of the Bear Seward--train to Anchorage; This four hour ride was FANTASTIC. Great scenery, nice amenities. But the seats are all set up as groups of 4 so bear that in mind. We had one table to ourselves and my wife was in the other table with two other guests. not a big deal just passing along the info We also tacked on a few days at Winterlake Lodge which is a couple hundred miles north of Anchorage. Very rustic but amazing food and all about activities--fishing, hiking, boating. But they turn the generator off at 11 and it isnt the most modern of accommodations (perfectly fine but just so you dont expect the Mandarin...other than the food which blows any Mandarin away!) Other notes for travelers: We only had 2 outlets in our room (US style and both were 2 pronged); bring a two pronged extension cord if you have a lot of devices to charge Buy the full cruise wifi package if email is important to you; will be waaayyy cheaper than roaming charges and even if you remember to turn off roaming and turn it back on in port, you will be better off. I found it fast enough for normal corporate emails and 1-2MB attachments routinely   Read Less
Sail Date July 2014
First thing I must say is the Vancouver Cruise Terminal is a dream to use, totally painless to board and disembark. The sales pitch for Silversea is "6 star luxury" matched by service equal to none, it made me want to book to ... Read More
First thing I must say is the Vancouver Cruise Terminal is a dream to use, totally painless to board and disembark. The sales pitch for Silversea is "6 star luxury" matched by service equal to none, it made me want to book to enjoy the next level up in cruising. The reality is a very nice ship, slightly worn but no more than what was expected of a floating hotel that has not had a refit of late. Getting on was easy, well organised, but once on the ship you had to find your own way to your cabin, we had a cabin on level 8, I will list below my finding and evaluation. The size of the room was just acceptable, the balcony was adequate with good furniture, the "teak" decking looked more like a shipping pallet, and as it didn't go all the way to the edges and you had a gap/drop off, not much fun if your chair slid back or to the side, it would fall down into the gap. The general decor was in fair condition, a little old fashioned being all reds and gold and I mean everything from carpet, furniture to the drapes and bedspread. The bed itself was superb but I couldn't get a pillow that was suitable for me. The bathroom was very good, double vanity, good size bath and separate shower with a hand held spray, the only complaint was there is no ventilation/extraction in the shower cubicle. We were in our room for at least an hour when the Butler knocked, a pleasant enough man, but his English was by any standard, poor, and we had trouble from the start understanding each other, he also could not pronounce my last name, i never did work out what he was calling me, even my partner couldn't guess it, he did try i am sure, but the butlers we have had on other ship's have never been like this. We were given a range of bathroom amenities at the start and they were never replaced, this included the soaps, I had to ask for soap even tho they had thrown away the sliver of soap that was left, i must admit this really annoyed me, I hate using small pieces of soap. The sheets were good, the towels were a bit hard,scratchy but did the job. The food and dining ranged from superb to nearly inedible, the first formal night we had the lobster tail as it was the must eat special and it was rubbery and tasteless, dishes arrived warm to hot, the wait staff overall were attentive and pleasant. The food we had around the pool at lunch times was always sensational. The wines served during the meals was good. The most interesting thing was i ordered waffles for breakfast one morning and when they were delivered they were cold and very chewy, that was not really a problem in itself, the real test came when i mentioned it to the woman in charge on the way out, she became defensive and was telling me that was how waffles are supposed to be, I walked out angry and annoyed with her attitude. This person should not be doing the job Silversea has entrusted to her, I wont mention her name here. The Matre'd was more than helpful when she approached us re our concern on service, she had been advised by the other staff member who was standing there at the time of the way we was spoken to. If you don't book the speciality restaurants the second you get on you will miss out, as we did. The main dining room is pleasant, but as you get seated in a different position nearly every time the staff are always different and do not get to know your likes and needs, we would prefer to have the same table every meal or at least in the same area so as to get to know the wait staff. I would think twice re booking tours off the ship, we had booked a Glacier walk helicopter tour out of Juneau and when we arrived on the pier to go were told it had been cancelled due to the weather, we were at this point standing under clear blue skies, when i enquired why, we were told several different reasons and we ended up unable to believe anything she was saying. Silversea had not tried to find us an alternative and did not want to help in anyway, I must add this was the trip I wanted to do the most out of all the ones we had booked. We ended up talking to a gentleman in a booth beside where we were standing ( he was listening to the conversation and we were the second couple this had happened to) he was able to get us on a helicopter tour to walk on a glacier. Silversea had failed fully on customer service and followup, thats why we booked through the ship to ensure a follow through, but they just didn't care and we were not the only ones that day. The up side of this was Silversea were going to charge $980USD for this trip and we obtained the same thing for $520USD. The entertainment ranged from absolutely terrible (abba night) they killed the songs, to amazing when they sang opera, overall fairly average, the band was very good. The drinks were a big plus on this ship, whenever and what ever you wanted was supplied, the wines overall were good, we didn't find a need to purchase any during the cruise. Our overall impression was a good ship to see Alaska on, mainly due to its size. I don't feel they should advertise as a "6 star luxury ship", free drinks don't equate to 6 stars, the service and fit-out of the cabins and public spaces are no better than most cruise lines. Some of the staff struggled with English, if Silversea are going to employ them they should ensure they can speak clearly. To be common and compare the daily rate, Cunards "Queens Grill" offers a much better experience for the same if not less amount per day, yes the argument is all inclusive drinks, but I want more than free alcohol. Would i recommend the ship, I have to say yes, just, but it is well and truly due for a refit and update.   Read Less
Sail Date June 2014
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click