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64 Silversea Transatlantic Cruise Reviews

We chose this cruise only for the sailing under London Bridge which was definitely the highlight . We haven’t sailed on Silversea for a few years (as Crystal is our cruise line of choice) and remember luxuries like Perrier Juneau ... Read More
We chose this cruise only for the sailing under London Bridge which was definitely the highlight . We haven’t sailed on Silversea for a few years (as Crystal is our cruise line of choice) and remember luxuries like Perrier Juneau being the house champagne and the crew knowing your name within a couple of days aboard, the soap menu on arrival and your mini bar being stocked with your choice of spirits or liqueurs, the flurry of napkins being placed in your lap whether in the dining room or out on deck dining , cocktails being made and offered while you lay in a deck chair outside well none of that happened this time around. Embarkation was very easy with no wait time and straight on to the ship where we were greeted with a glass of bubbly and then left to our own devices. We had lunch in the Terazzo which was a buffet which was tasty but all the food in the warmer was only tepid and we had to flag a waiter to get water or a drink and again to get coffee so not a great start. After this happening for the first two days we addressed that and a few other problems with the Hotel manager then the service was definitely improved for the rest of the cruise. The food In the dinning room and the Italian restaurant was very good and good service and a table was mostly available when we decided to go for dinner. The entertainment was very average with 3 guest entertainers a violinist,a singer and a pianist, then 2 other resident pianists plus the cruise director Colin who did piano recitals so it was all rather too much of the same and far too high brow for us.The singers and dancers were good but the sets were almost non existent and the shows were very hit and miss. We are a couple in our 50’s and felt the entertainment is aimed at a senior crowd which seems to be their market. The stateroom we had was a vista suite and was very comfortable and in good condition but still had the dated bathroom with a pathetic shower and the bath drained very slow so constantly showering in about 6 inches of water, the aircon was constantly too hot and even on the coldest setting was sweltering causing quite a few sleepless nights.The Butler and our steward were very good and breakfast was delivered on time with hot coffee and the stateroom always clean. The water in the cabins and the restaurants was desalinated and you had to ask for bottled water as it was never offered and the champagne was Monopole but Pommeroy was available but you had to request that also which was very annoying obviously another cost saving measure. The ship overall was well presented but was very dull decor throughout the lounges with mute colours and no feeling of comfort or luxury ,the pool area was brown on brown with no comfortable seating like outdoor couches or cushions or sculptures or art just a few pots with small fake plants in ,the grill area had no cushions on the seats and drinks served in plastic. Overall the ship didn’t have the wow factor we have come to expect from other luxury cruise lines we travel on like Crystal or Seabourn it was good but there are lots of good cruise lines out there Like Holland America or Oceania that you don’t have to pay the premium prices we paid for this cruise. We will not be back to Silverseas again and talking to a lot of guests onboard and on cruise critic a lot of them felt the same way. Shame as this was once a very good experience! Read Less
Sail Date April 2019
I chose this cruise when it was first offered because I'd never been on Silver Seas, I liked the itinerary, and the single supplement was within reason. I was a little concerned given some of the negative reviews, but my on board ... Read More
I chose this cruise when it was first offered because I'd never been on Silver Seas, I liked the itinerary, and the single supplement was within reason. I was a little concerned given some of the negative reviews, but my on board experience bore no relation to what I'd read. It was wonderful in almost every respect. I loved it and will be back. I was in a veranda cabin and will say more about it below, but it was big enough for two people to be comfortable and lap of luxury for a single like me. The bed was wonderful. Dining was maybe a little disappointing as my expectations were pretty high, based on how the line is promoted. Over all, the food was good, occasionally outstanding, but now and then sub par. For example, I ordered venison on one occasion. The plate came with two generous pieces, one succulent and delicious, the other like shoe leather -- not supposed to happen. On another occasion, the wine steward told us the red was Carménère, which made me happy as I like that wine, but, in fact, he was pouring from a bottle of Cabernet. When I pointed this out, a bottle of the former quickly appeared, but it was surprising the steward didn't know what he was pouring. As to the wines, overall, I thought they were fine and, if neither of those offered appealed, a substitute was readily at hand. I ate lunch at the Terrazzo buffet several times and many items were dried out and tasteless, while others were perfect. So, food was a little uneven in quality. One thing I must note, though -- Silver Seas serves the best hot dog on the planet. I'm not kidding. It's big and comes with a slice of very crisp bacon, a house made cucumber based relish and is served on a bun that has just a hint of cinnamon flavor to it. The sides are a delicious slaw and a little pot of great fries and onion rings. Not to be missed. I must have had eight of them by the time I disembarked. I thought the entertainment was good over all, especially the three piece combo, but it was the speakers who were truly exceptional. I've done a number of expedition cruises where the speakers are tremendous and many normal type cruises where the speakers are often lamentable. The three on this cruise, though, were all interesting and well informed in their areas. I didn't miss one and was never disappointed. Service is absolutely first rate almost all the time on this ship. The butler and room attendant were terrific, bartenders friendly, skillful and responsive, wait staff very good over all. You definitely have the sense that the crew are happy to be where they are. Officers could have been a little more engaged with the passengers, but the Captain was a treat -- witty and forth coming with details. The ports were all interesting and the overnight in NYC a huge plus -- saw Hadestown and was walking distance from the ship to the theater. The sail up the Thames and under Tower Bridge to moor next the the HMS Belfast was jaw dropping. I won't ever forget it and were so lucky to have perfectly sunny skies. The overnight in London was a second big plus. I was able to host a friend for dinner on board and the food that night was superb. I did a few of the sponsored excursions and they were fine and the prices seemed reasonable enough to me. Would I sail on Silver Seas again, of course I would, if the single supplement is fair and the itinerary good. Read Less
Sail Date April 2019
Celebrating a birthday and an anniversary. We knew that Silversea would enable a trouble free voyage. Our Butler and Maid decorated our suite for the birthday/anniversary celbration with clever towel art and balloons. Our fridge was ... Read More
Celebrating a birthday and an anniversary. We knew that Silversea would enable a trouble free voyage. Our Butler and Maid decorated our suite for the birthday/anniversary celbration with clever towel art and balloons. Our fridge was constantly restocked with our favorite beverages. Our every need was cared for (including some seasickness tablets on the occasion that they were needed. The food was simply amazing with the specialty restaurant La Dame serving on eof the best meals we have ever enjoyed. While we did not take part in the entertainment at night (being early to bed folks) we did enjoy the lectures. And the Bingo. And the Trivia contests. The dining options enabled us to enjoy what we wanted when we wanted it. And when the (free) WiFi went out on deck 4 and 5 we were presented with a $300 credit. A really fine gesture for a porblem that was not foreseeable. What can I say? It is Silversea.. Read Less
Sail Date October 2018
We prefer to cruise back from Europe rather than flying. We have been on Silversea for only four years, but it is our "go-to" cruise line. This trip fit in with our earlier plans: started with a week in Madrid in a rented ... Read More
We prefer to cruise back from Europe rather than flying. We have been on Silversea for only four years, but it is our "go-to" cruise line. This trip fit in with our earlier plans: started with a week in Madrid in a rented apartment; then fly to Porto for an Ama Waterways cruise up and down the Douro River; then the high-speed train to Lisbon for a few days waiting to board the Whisper fro the crossing. As usual, the ship met or exceeded our expectations. The staff is wonderful and as repeat cruisers, we re-acquainted ourselves with many of them. It is such fun to walk into a bar on board and not have to order a drink. It just appears before you! The crew and the wait staff were also a welcoming sight. We have recommended Silversea to many of our friends and the feedback we get is always positive. Read Less
Sail Date October 2018
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only ... Read More
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only a couple of yards to walk or wait 1/2 hour. I walked, Almost 100 yards. Struggled. Passengers asked if I needed help. Staff didn't bother. Lots of restaurants but charged 60 dollars extra in some. Food varied but always luke warm. Breakfast in cabin always came wrong. I complained the first time, to no avail. Even staff when standing next to doors seldom held open for you. Ignorant. The service wasn't as advertised. Packing case/unpacking. Paper on floor after cleaner had come in to clean. Was fed up with it all. The first night was asked if I wanted to sit with someone. I prefer this but was never asked again. Passengers asked me if I wanted to join them though. Found attention from passengers embarassing- but very thoughful . I'm not one to seek attention. I didn't think after compllaining to steward I wanted to complain anymore and cause to be be singled out by the staff. I decided to leave after 3 days. I wrote to Silver seas to ask for plartial refund. 500 dollar onboard credit never spent (couldn't have all been profit) but refused. The cabin was on standby and only booked a couple of weeks before. Cancellation I expect. Silver Spirit did offer 1k on future cruise. This was the last of finances and now on state pension and a bit of disability. Which I did convery to them. So impossible for me a future cruise. This was the cruise of a lifetime for me and the last one. Anyway if free wouldn't go again. Just a bog standard reply from them I expect./ They really don't care (well, they do when you book) ninutes to answer the phone. Week when you complain. Sign of the times. Read Less
Sail Date September 2018
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We ... Read More
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We literally wandered around trying the street to find our bus - again NO ONE from Silversea was there to assist this operation. Bus driver admitted he was not familar w/ streets of NYC. He refused to take passengers to their terminal besides terminal B at LaGuardia. I was forced to gather all my luggage abd walk through the airport terminal w/ my luggage trying to find a transit bus to transport me to the Delta terminal at LaGuarda - terminal D. It was a total mess - many passengers were visibly upset. This was excusable on the part of Silversea - you had our money and now we were less than human. Someone from Silversea should be TERMINATED for this toal lack of civilty and service. Many people on the bus voiced the consensus opinion that this will be our last cruise because of the fiasco in NYC. As a trained PH.D. ethicist all the people on the bus to Laguardia should receive financial compensation for the disgraceful behavior we were treated by Silversea. We were viewed as cattle who did not to be treated as a human being.I would gladly talk to some representative, but doubt my opinion matters. You failed to make this cruise memorable by the manner you treated people disembarking the ship in NYC. Shame on Silversea!!! Read Less
Sail Date September 2018
Enjoyed the whole Silversea experience. But they MUST attend to the internet issue. Cabin was excellent so was service. Menu not changed very often which was disappointing. Ship had unexplained juddering at speeds above about 15 knots. No ... Read More
Enjoyed the whole Silversea experience. But they MUST attend to the internet issue. Cabin was excellent so was service. Menu not changed very often which was disappointing. Ship had unexplained juddering at speeds above about 15 knots. No relationship with sea conditions. Maybe caused by the recent lengthening. Was a bit unpleasant at times. Crew were almost all very obliging and cheerful. I would put our experience on Silver Spirit a little below Crystal. The entertainment was not as good as expected. The amplification of singers and instrumentalists was way over the top and spoiled the effect of good musicians. Not everyone is as deaf as the amplification suggested. These various negatives have prevented me from giving our cruise a top rating. By far the most serious matter was the appalling internet service. We hope to sail on Silversea again but would not do so unless this problem is fixed. Read Less
Sail Date September 2018
We were nervous about first cruise on Silversea cruise because, although many positive reviews, there were many negative comments. One was the food. We loved the menu in Atlantide which changed frequently; Indochine excellent; La ... Read More
We were nervous about first cruise on Silversea cruise because, although many positive reviews, there were many negative comments. One was the food. We loved the menu in Atlantide which changed frequently; Indochine excellent; La Terrazza was good but not as excellent as main restaurants. Another was wine. Their selection of included wines was excellent and if you prefered one they would go get it. Service: unlike some comments we were served quickly and competently. The wait staff and wine stewards bent over backwards to make us happy. Maybe the Transatlantic cruise has a higher ratio of crew to passengers, but we were overwhelmed with the quality of Silversea on this cruise. Entertainment has been also been rated poorly. The Silversea Singers were 6 young and very talented singers who included opera singers and jazz singers and all could dance. They put on a charming and highly entertaining show evry night. Cruise director Moss is excellent and if he is on your cruise you will be assured of a fun time! Read Less
Sail Date September 2018
Silversea cruises always exceeds expectations and this North Atlantic crossing was no exception. While we had done southern crossings of the Atlantic in the past, this was a new adventure - London to New York with intermediate stops in ... Read More
Silversea cruises always exceeds expectations and this North Atlantic crossing was no exception. While we had done southern crossings of the Atlantic in the past, this was a new adventure - London to New York with intermediate stops in Ireland, Newfoundland, Nova Scotia, Boston, and Newport. Due to storms in the Atlantic, the captain opted to take us further north, which resulted in smooth sailing. Unfortunately, the weather was not as cooperative (one of the few things Silversea does not control) and we had unusually cool, overcast days and more rain than anticipated. We previously sailed on Silver Spirit but this was the first time since the stretch. The changes we wonderful -- the Arts Cafe for coffee and light bites, the new pan-Asian restaurant, and the new main dining room. One thing we especially enjoy about Silversea ship design is the fact that one is never forced to walk through the casino to get from place A to place B and the Spirit was no exception. The public rooms sparkle after the face lift and there are numerous small group seating options. These encourage making new friends and this trip was no exception. Our fellow passengers were globally diverse -- UK, Germany, Australia, Canadian, US, etc. Our suite was an oasis. We opted for a classic veranda suite on this cruise. It was tastefully decorated with plenty of space. The bathroom features both a full size tub and a separate shower. The living area has a small sofa, separate chair, and coffee table (that rises for in-suite dining). The walk-in closet provides ample storage space and helps keep the suite free from clutter. At embarkation our butler stopped by to confirm our choice of refreshments and thereafter the fridge was stocked with our preferences. The service and cleanliness were impeccable. Silversea planned a myriad of inside activities for guests - enrichment lectures, dance classes, cooking demonstrations, informal language classes, team trivia, etc., which were especially welcome given the weather. This particular cruise also had a bridge theme as well as being an Ecole de Chef cruise. The dining was excellent. We frequently dined in La Terrazza, which specializes in Italian food, and found it excellent. At lunch, it also features a great buffet with different salads, sushi, hot foods, a carving station, a pasta station, and a stir fry station. There is a dedicated Japanese restaurant and well as a Pan Asia restaurant - both were excellent. The former main dining room is greatly improved as "Atlantide" with a smaller size, new interior design, and diverse menu. La Dame, while still excellent, seems to have slipped just a little. At dinner the ship also features "Hot Rocks" -- cooking on volcanic rocks and a new Pizza restaurant - both of which are outdoors. No matter which dining venue we opted for, the food was delicious and the service excellent. Also of note with respect to dining, notwithstanding the weather, Silversea maintained the outdoor dining options, but, always considering the guest's comfort, they erected plexiglass barriers to block the wind and turned on the overhead heaters -- resulting in a comfortable place to dine outside. Given less than ideal weather, we decided to use the cruise to recharge our batteries and it was a wonder place to do that. We find the Silversea experience to be outstanding and have two more cruises already booked -- although we have opted for warmer climates for the next two. Read Less
Sail Date September 2018
The itinerary was the key. Start in London, finish in New York: Perfect! I will say however, the North Atlantic is not for everyone. Cool temperatures and a sea that has a mind of it's own. But, knowing that in advance is helpful ... Read More
The itinerary was the key. Start in London, finish in New York: Perfect! I will say however, the North Atlantic is not for everyone. Cool temperatures and a sea that has a mind of it's own. But, knowing that in advance is helpful so, be prepared. We loved the cruise just the way it was. The itinerary was excellent, considering the geography and that this was essentially a re-positioning voyage. We got to see a lot of Canada that we've not seen before including Halifax NS which was charming. Would have been nice to spend a bit more time in Boston and Newport, RI This ship has been recently refurbished and lengthened. The refurbishment was par excel-lance, the suites were very well appointed and up to date. The public spaces were fabulous and encouraged congeniality and friendship. The lengthening? Not so much, since it put more passengers aboard which I can do without. (Prefer the Wind and Cloud) On Silversea there is a 'no-tipping' environment but in the past (this is our 8th Silversea cruise) there was always some people who deserved extra consideration for going the extra mile. On this trip, the service was outstanding on EVERY level and honestly, with the exception of the bartender, Albert, I couldn't distinguish enough to single out any others. The one advantage of the lengthening is the added variety in the dining options. There's something for everyone and the food was uniformly outstanding. It seems that the standard beverage offering has been cut back, the wine list needs some tweaking and there was no deviation from the standard liquor offering despite an advance request. It didn't used to be that way but, it was all good anyway. If you are thinking about bringing young ones, this isn't the cruise line for you. There was a lot of gray hair aboard, including mine. Read Less
Sail Date September 2018
the only luxury cruise with a reasonable single supplement. really luxurious even with multiple on-shore glitches (bad delivery to airport, delayed pickup from airport, inexplicable delays in guests admissions). In over 5o cruises ... Read More
the only luxury cruise with a reasonable single supplement. really luxurious even with multiple on-shore glitches (bad delivery to airport, delayed pickup from airport, inexplicable delays in guests admissions). In over 5o cruises this was the best food ever. The alternative, no fee restaraunts rival any anywhere for flavor, and presentation and Seishin was well worth the extra charge. The cruise director was as good as they come. He seemed to delight in running programs, especially the very well attended, Jeopardy. The future cruise consultant overcame handicaps to book me. Tthe ports were easy on easy off with no waiting. embarkation and debarkation went without a hitch except for the transportation part. Even tendering was no trouble. I am a solo traveler. We were assigned both dance hosts as shepherds. They were kindd and attentive and made sure we danced when we wanted and never had to eat alone, making multiple reservations where necessary. All-in-all a most satisfying trip. I have 3 more booked. Read Less
Sail Date September 2018
I chose Silver Seas because of the great service, great food and wonderful staff. Getting on board is always easy and fast, and a nice welcome from our butler. Couldn't wait to have my first glass of champagne. The staff is helpful ... Read More
I chose Silver Seas because of the great service, great food and wonderful staff. Getting on board is always easy and fast, and a nice welcome from our butler. Couldn't wait to have my first glass of champagne. The staff is helpful and friendly every day - not just the first day. We asked about a special meal for my husband (he loves escargot) , and of course - he got it! The singers are very talented, and had a nice variety of music. The Alaska ports were a bit cold for May, but the views are breathtaking. Eagles everywhere. The port of Homer had a sunny and warmer day, and the town looked like a postcard or a travel brochure. Had the best halibut fish and chips ever! Taking the train from Seward to the Anchorage airport was a highlight of the trip. That was a scenic ride thru the mountains with view of animals, glaciers and forest. It was all GREAT! Read Less
Sail Date May 2018
We sailed on the Silver Muse in late April/early May on the transatlantic cruise to Ireland and had a fabulous cruise! We embarked in New York (most people got on in Fort Lauderdale) so embarkation was shockingly easy. Since nobody was ... Read More
We sailed on the Silver Muse in late April/early May on the transatlantic cruise to Ireland and had a fabulous cruise! We embarked in New York (most people got on in Fort Lauderdale) so embarkation was shockingly easy. Since nobody was getting off in New York, we figured our cabins would be ready and they were. We were on and having lunch by noon! Our suite was 719, which is a superior veranda suite. It was in excellent condition and very comfortable for our cruise. The bed was comfortable with nightstands on each side, there was plenty of storage in the drawers and the closet. The sofa and chair were great for breakfast in our suite and the table accommodated us well. There is a folding table top that can be used as well. The TVs in the mirror worked fine. The bathroom was smallish with one sink and a separate shower and tub. The shower worked great with a rainfall and handheld shower head that was fine for an overhead shower head. The location was very central to everything. A couple minor quibbles. The safe would not show what number you entered, so you had to hope you got it right when the time came to open it! And the doorbell was a buzzer, not a nice chime. The casino was small but active. The shops were very unbusy and overpriced. They could probably be scaled back and the space used for something more engaging. The public areas were in excellent condition. We spent a lot of time in Dolce Vita for a cocktail before dinner. The decor throughout the ship was unobtrusive and the artwork was generally appealing to us. The gym was small but never overcrowded even on sea days. There was a nice walking track outside on the top deck. The service was excellent throughout. The restaurant servers would address us by name and were always ready to refill your glass. Meals were not quick, generally 90 minutes to two hours but we tended to get several courses. Occasionally it was slow but rarely. Bar service was excellent as well. Our butler, Briston, was fabulous and was ready to assist however he could. We thought the food was superb! We dined in all the restaurants except Hot Rocks, which didn’t appeal to us on a cool to cold weather cruise. We thought La Dame was excellent and returned for a second visit. Likewise for Silver Note—the lobster is fabulous! (And we’re from Maine!) The jazz duo there was great and we closed the place down a couple times. We enjoyed La Terrazza for breakfast, lunch and dinner. Desserts were excellent as well, especially the gelato and the deconstructed lemon meringue pie in Atlantide. We dined early and had no trouble getting in to Atlantide or Indochine at all. The one exception on food was the steaks. One was not flavorful and one was undercooked. I just ordered other items instead—plenty to pick from! The entertainment was very good. There were three lecturers on board to talk about local history, espionage and cruise history. We didn’t go to all the evening shows but they had a guest violinist on board who we really enjoyed. There were two cooking demonstrations and a couple theme lunches in Dolce Vita which were a combination meal and entertainment experience. There were multiple movies to pick from in your suite and they showed some movies in the theater. The ports were good. We liked the overnight in New York. The Irish ports seemed not quite ready for cruise ships. In Galway, for instance we had to tender and that’s a rough port (boarding and getting off the tender was quite an experience) and then once in port we were in the industrial part of town and then there was a walk to the shopping and sites. And that was after a long wait to clear Irish immigration on board, with passengers waiting a good 45 minutes in line. The other ports were similar but no tenders were necessary. We didn’t feel like venturing out on our own so we took the Silversea tours which were fine. Nice comfortable buses with adequate or better guides. Disembarkation in Dublin was easy. We had a late flight so we got off among the last groups. There was a long taxi line but the weather was ok. Overall, this was a great cruise. We really enjoyed the Muse and would definitely sail on her again. Read Less
Sail Date April 2018
Choose cruise because the iteniary was interesting with stops in NYC, Newfoundland and Ireland. Ship is very lovely but the food services are TERRIBLE. The food preparation, service (never hot in serving temperature), quality and ... Read More
Choose cruise because the iteniary was interesting with stops in NYC, Newfoundland and Ireland. Ship is very lovely but the food services are TERRIBLE. The food preparation, service (never hot in serving temperature), quality and selection of food venues is the worst of any of my over 1000 sailing days on various lines. Basically only 2 inside restaurant choices for lunch daily. Both serving below average food in selection and quality. Do not open the Japanese restaurant nor the IndoChina for addition luncheon variety except on shore days, which makes no sense. Other than the IndoChina restaurant, menus remained the same in all the inside restaurants for an entire cruise. Not even Evening Specials. Think the only reason for keeping the Atlantide Restaurant open (the worst of all the eating places) is to drive passengers to the 2 pricey optional restaurant choices.....neither of which is outstanding. The best food is offered in outside venues with no enclosures for weather considerations. This is true of both lunch and dinner. The Grill serves hot food and good service. The Pizza Parlor is also excellent. The Italian restaurant, which you would expect to be outstanding due to the ship's owner ship is barely adequate. Menu does not include such staples as meatballs, sausages, Ceasar Salad or cannolis. Gravy ( sauce) is ok but not authentic Italian taste or quality. The bar service was very good as well as the nightly entertainment in the bar. Overall entertainment was amateurish with young on- board singers and dancers and a couple of guests. No professionals. Activities on the ship definitely designed for non-active seniors. The usual bingo, trivia games,etc. Cabins and the ship in general were clean, modern and very pleasing. Excursions were fun and well handled by the staff as were the post trip hotel accommodations and transfers. Read Less
Sail Date April 2018
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique ... Read More
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique entertainment. There was also only a limited amount of board games on the ship. Throughout the 16 day cruise, food service was very slow, but the food quality was superior, as was the staff. The issues seemed to always be in the kitchen. One night, in the level 4 dining room, it took over 3.5 hours to complete dinner. We gave up on the idea of dessert. The head chef was very kind and seemed quite good at her job. I did go on a tour of the galley. I will give the benefit of the doubt. It’s a newer ship and there is a learning curve. They need to figure out how to shift focus on specific restaurants when business has higher than normal traffic. With all this said, we generally had a very good experience and plan to continue to use Silversea. Read Less
Sail Date April 2018
My wife and I have just finished cruise #2813 Ft Lauderdale/Barcelona April 6-20 and it was very good overall. After many years of sailing with Silversea and seeing it decline in some luxury aspects, I decided to point out some differences ... Read More
My wife and I have just finished cruise #2813 Ft Lauderdale/Barcelona April 6-20 and it was very good overall. After many years of sailing with Silversea and seeing it decline in some luxury aspects, I decided to point out some differences from many years ago to today in hopes that their management might consider some changes. Boarding procedures for this cruise were excellent, as usual. They could not be improved. In past years, upon entering your suite, there would be a good champagne on ice and the various shipboard credits and memos to read. This trip, there was a second rate champagne on ice and no credit or memos. After e-mailing my wonderful travel agent-Michele at Riverside Travel in Dallas, these items appeared the following day around noontime..with no explanation! The butler introduced himself in a friendly manner, and tried to answer our questions about electrical connections, but had to have additional help. He was obviously less experienced than previous butlers we had had but he was trying to be helpful. Dinner first night was good as usual. Lunch next day on pool deck, I had a delicious hamburger with a slice of cheese inside along with a paper lining that separates the cheese!. Staff personnel very apologetic..minor detail. Some of the differences that I and others have experienced over the years reveal that Silversea has diminished from a Great Luxury Cruise Line to a very good one. Some of these differences would have no operating economic impact,on the company but they would have a positive impact on clients. They include 1. in almost every meal the butter was cold and hard as a brick 2. several times when I requested some soft cheese, it was delivered cold and hard 3. few choices of beer were available on the pool deck 4. diminished service on the pool deck while service personnel were standing around not paying attention 5. several times when "crispy, crispy bacon" was requested, it came limp 6. the galley tour and buffet are no longer offered None of these examples are major problems, but they did not occur in years past. They indicate lack of supervision, training and commitment that make a distinctive difference between a "good" or "very good" cruise and a Great Cruise. Some suggestions would incur additional expense to the company... 1. having on menus the availability of a complete variety of premium foods such as prime shrimp, lobster, lamb, beef and other premium fresh and saltwater products. 2. For the first time on Silversea, in my experience, there was no Epoisse cheese and other well known cheeses 3...only one eau-de-vie, Pear Williams, instead of a wide variety of digestifs that once were standard. 4. Very little foie gras and quality caviar were offered. 5. Some passengers commented that a good champagne was not in their suite upon arrival but was furnished upon request. In years past, the guests were always welcomed to their suites with a good champagne on ice. 6. No cheese cart is now offered in the dining room and that used to be a classy touch. 7. The afternoon tea service has been diminished from before. Obviously Silversea knows about these and other items not offered or available today. My guess is that this is for economic considerations. The phenomenal growth of Silversea attests to its success and I hope it continues. I believe there is a large enough segment of the luxury market that is willing to pay more for the very best in service and food.....there is now considerably more competition in the luxury class and I wish to continue cruising with Silversea, but with the class and style of the original Silversea. I recognize and applaud the positive changes in Silversea from the beginning years, such as the butler service, the Hot Rocks venue, improved t.v. service reception, and free wifi throughout the ship, among others. It is obvious that Silversea recognizes the need to make changes. I had requested the e-mail address of the owners in order that they may be aware of these comments but my request was denied. I did send a letter to the Manager of Guest Relations, expressing some of these thoughts. To my surprise, the day after I sent my letter I received a thoughtful and appreciative letter from him indicating that my experiences were not in keeping with the highest standards to which Silversea aspires. He said he has discussed my correspondence with the "fleet operations executive team as we are committed to total guest satisfaction." I am pleased to know that my comments are being taken seriously. I have already booked two suites and paid in full for a Caribbean cruise on the Silver Wind departing November 15th, 2018. Read Less
Sail Date April 2018
My wife and I have done 20+ cruises on many different lines but latterly we have been mainly with Silversea. We joined Silver Wind in Fort Lauderdale and were onboard by 11.45 and drinking our first champagne of the trip in La Terazza when ... Read More
My wife and I have done 20+ cruises on many different lines but latterly we have been mainly with Silversea. We joined Silver Wind in Fort Lauderdale and were onboard by 11.45 and drinking our first champagne of the trip in La Terazza when it opened for lunch at noon, Regulars on the Wind will know that is rather like a pair of old shoes - very comfortable but not in the first flush of youth. . Dining was variable. La Dame was probably overpriced at $60 pp. Both the MDR and La Terrazza produced some excellent meals but not consistently.. Hot Rocks was the most enjoyable for both quality and service. We had only one room service meal - an early breakfast when going on a tour. The guest speakers were all very good and the shows were OK. The Silversea singers were not in the same league as the ones on our last Silver Wind cruise last May. Cruise Director , Allan King was excellent - always very visible around the ship and he put on a show himself which we thoroughly enjoyed and was the best attended of the whole cruise. This was a trans Atlantic cruise so not too many ports. The weather during the crossing was sunny and the ocean was calm. The only ship's tour we took was to the Alhambra Palace at Grenada when the ship was docked in Motril. This was an excellent tour - about 40 passengers split in to 2 groups and was well worth doing. Read Less
Sail Date April 2018
We chose this SilverSea crossing for the duplicate bridge program offered daily on sea days. The bridge program was well run, the intermediate lessons well-conceived, and the duplicate bridge enjoyable. We were quite satisfied with our ... Read More
We chose this SilverSea crossing for the duplicate bridge program offered daily on sea days. The bridge program was well run, the intermediate lessons well-conceived, and the duplicate bridge enjoyable. We were quite satisfied with our voyage. SilverSea is efficient and competent in everything they do, from embarkation to disembarkation. We have been on around 25 cruises or so and we found the efficiency on the Silver Wind to be better than such lines as Cunard, Azamara, and even Crystal. Unlike every other line we have been on, there was never a wait (other than the clearing Spanish customs on the day of disembarkation): not for embarkation, not for dinner (no reservations were ever necessary), and not for leaving or reentering the ship at its ports of call. The food in the dining room on the Silver Wind was consistently and overall the best we have had. The lectures were interesting and all 4 speakers sociable and interesting. The entertainment was limited but the entertainers were talented and personable. Service was beyond reproach and our cruise director was a very competent and experienced. Would we go again? Of course, in October. Read Less
Sail Date April 2018
I like re-positioning cruises, for the days at sea; having cruised so many times and places since the 1970s. Overall, my trip was good: and put me in mind of Royal Viking (though maybe not quite so good on some things, perhaps due to time ... Read More
I like re-positioning cruises, for the days at sea; having cruised so many times and places since the 1970s. Overall, my trip was good: and put me in mind of Royal Viking (though maybe not quite so good on some things, perhaps due to time moving on, and standards not so high now as they were many years ago). It was disappointing that a refurbishment was being done during the cruise, instead of in dry dock (as, in my view, it should have been). This meant inconvenience from such things as materials being stored in passenger deck space, paint smells being unavoidable at times, whilst painting - and stored paints not properly sealed - was going on. Also furniture, carpets, curtains and such, was being changed such that the decor was not at its best. Also, who thought of a wavy line carpet for a ship's passenger area?! (If you weren't feeling seasick before, well ... {though i do not suffer from this personally}) The bartenders were not up to the standard of Fritz, my old Swiss trained mixologist from Royal Viking days, and didn't work as fast as him either; nor able to hold a conversation at the same time, as he did! But, every member of the crew, ship and hotel side, was eager to help, friendly, and keen to be assured that they were doing what was wanted; even though at least one passenger gave them a hard time all the time. This included bar, restaurant and entertainment staff. Definitely six star cruising on that score. The ship itself wasn't the most modern (hence, maybe, the refurb), but facilities were acceptable, if not top notch. My stateroom was well looked after by both Lorenzo, the butler, and the maid (whose name, shamefully I have forgotten; perhaps because the wrong name was put on my card in my stateroom). Breakfast in my stateroom was always promptly brought, and enjoyable; and the cleaning first rate. Dining was not set, so one could eat wherever and with whoever one wanted; and there was 24 room and food service, if that was required. Given that it was all-inclusive, it took an effort not to overindulge in alcohol, and in making that effort, I discovered that the no-alcohol wines on board were very palatable, to me anyway. The food itself was good and varied, although the meats were not always cooked to the degree requested: but were always re-cooked/re-done when queried. The entertainment was alright: no big (fading) names, and no-one likely to become big, in my opinion; but enjoyable when one made the effort to attend a show. I only took one shore excursion, which was ok, and enjoyed more for the visit to Rick's Bar (yes: I know the film never got any nearer to Casablanca than a Los Angeles airport for the final scene), as Casablanca is my favourite film. Don't cruise Silversea if you've got children with you: there is nothing for them, and they would be bored. I travelled as a single, and the 25% supplement is less than other lines offer: which given the fares, was very helpful. However, I was disappointed at having to pay over $400 for 24/7 wifi and internet access. One hour a day free is not enough, and easily exceeded if one forgets to log off, which many do. At these cruise prices, free wifi all of the time should be standard. I'm in the process of trying to book my next Silversea cruise, so yes, I will cruise them again. Read Less
Sail Date November 2017
We chose the Muse because we have liked SilverSea based on our previous experiences and we like long transoceanic voyages. So we chose the 16 day UK to Montreal. We were extremely disappointed. Our disappointments went well beyond the ... Read More
We chose the Muse because we have liked SilverSea based on our previous experiences and we like long transoceanic voyages. So we chose the 16 day UK to Montreal. We were extremely disappointed. Our disappointments went well beyond the expected teething issues with a new ship and transplanted crew. SILVER SEA has obviously worked hard to CUT COSTS in the RESTAURANTS and the ACCOMMODATIONS. 1) All the restaurants REQUIRE RESERVATIONS FOR DINNER. It is nearly impossible to get a restaurant you want when you want it, even if you book months in advance. You are stuck with your advance bookings for the duration of your voyage. The preferable restaurants are fully booked all the time. 2) There is NO WALK IN DINNER RESTAURANT on the ship. Every restaurant is a reservation only "theme restaurant," a concept by some "restaurant consultant" who obviously knows little about high end cruising and what high end customers want and expect. 3) The RESTAURANT MENUS ARE FIXED and are VERY LIMITED. Each restaurant has a fixed menu of few items and the menu DOES NOT VARRY day to day. For 16 days we looked at the same food choices. UGH. And if you do not enjoy Asian or "pay extra" you are stuck with Italian or the limited Atlantide menu. 4) The lack of RESERVATION FLEXIBILITY means you cannot change your reservations mid-cruise to include new fiends or acquaintances. 5) The food was often POORLY PREPARED. I had a tuna steak, ordered MR, it was served brown on the outside and still frozen in the middle. The lettuce at the La Terrace buffet for lunch was freshly showered every single day, but not dried. 6) We had to accept a dinner reservation twice at the outdoor GRILL. Outdoor on the pool deck is fine in the Caribbean, but the North Atlantic in September? No. Windy and so cold we needed two hot stone cookers to cook our meal. Yes, they did serve blankets, but most guests gave up for room service. 7) ROOM SERVICE was slow and cold. We quickly gave up on that option. 8) STORAGE SPACE IS ABYSMAL. In the Silver Suite on the older ships we were used to storage space and shelves galore. Muse has NO storage to speak of. The refrigerator cabinet top is completely occupied with the coffee maker etc. There are two small sofa tables and a desk. The desk has two small drawers and the top is largely occupied by the various cruise materials. The vanity is small and without real storage. The hair dryer was stored in the trash can. The "dinning table" and chairs are fine. 9) Our Silver Suite had a big closet, but NO BUREAU, anywhere. The large closet had some closely spaced shelves located below counter level. The only way to access them was to bend way over and struggle to see what was on them. Accessing therm was nearly impossible. There were NO clothing drawers. 10) The furnishings were sparse and not suited to purpose. The big "comfy chairs" for relaxing and reading had no arms and were so uncomfortable that they were useless. Sitting and reading in them was impossible. The sofa (a pull out for a 3rd guest) was so deep that throw pillows were necessary to sit back, uncomfortably. 11) While I cannot point to any specific complaint my sense was that the ship is understaffed. Service in the restaurants was often slow and usually sparse in the lounge areas. 12) The overall operational attitude of the ship is illustrated by this example. The forward 11th deck lounge was teeming with people as we sailed from one port. I went to the bar and asked for a drink. The bar tender told me "no, it is not six o'clock yet." The clock above the bar displayed 5:58. The concept for the design and use of the restaurants and public spaces is poor for the purpose of the ship. The staff is well intentioned, if sparse. I was particularly impressed by the Sommelier and his team. Silver Sea can solve some of the problems with this ship over time, but her basic design will limit resolving most of them absent a total rework. She looks good but does not live up to the hyped brochures or the SS reputation. Silver Sea fumbled with this ship and the concepts supporting it. Read Less
Sail Date September 2017
A brand new ship. Cost cutting everywhere, from the plastic decor and "modern" drawerless cabin (really? there's no storage!) to the half a pattypan squash and two potato balls accompanying your dinner every single night ... Read More
A brand new ship. Cost cutting everywhere, from the plastic decor and "modern" drawerless cabin (really? there's no storage!) to the half a pattypan squash and two potato balls accompanying your dinner every single night from the same menu. They put it on fancy plates and call it luxury or nouvelle cuisine, but we can't help but call it cutting corners. Flawed concepts ruin your experience, like reservation-only specialty restaurants with no main dining room that leaves hundreds of people to eat at 9:30 or eat outside, covered in blankets, eating pizza or DIY grill while crossing the Atlantic ocean in October. Either that or room service since you can't get a reservation anywhere else. Did they even talk to guests before making this catastrophic change? They did not encourage us to give feedback. Surprisingly, they asked us to leave a review here, on CruiseCritic. Service is still in training, so it's a real mixed bag. While they've taken management off other ships, many others are new to their jobs. Cruise the fjord for a few hours beginning at 9am and not offer coffee and biscuits in the observation lounge? Leave port into the sunset at 5:45 and don't serve drinks at 5:55 because it's not 6:00 yet? No lunch buffets on deck on at-sea days? No regional cuisine? Onions and peppers the only vegetables in many dishes? These examples show the complete lack of flexibility from the set rules, which give the impression of cost-cutting at every opportunity. You can't expect guests on a 2-week+ cruise, even if they do plan months ahead and get reservations, to eat from the same menu every single night and every single day, 3 meals a day. And yet, the Silver Muse tries to make you happy about it. We met others who had booked back-to-back legs and were still eating from the same exact menus a month later. Silversea says they're planning on fixing the food and restaurant issues, but until we hear that actually happen, there's no way we'd cruise this ship again. We just got an email this week that said they were planning to do the same thing on the other ships. On the positive side, the Silver Muse is stable and the basic food quality is good. But give us the old Shadow, the Wind and the Whisper any day. Even the expedition ships are a better value. But maybe Silversea is moving away from the grand days of luxury cruising now, trying to be "modern." There are plenty of low- and mid-market "modern" cruise ships that offer better value. Silversea should be careful not to lose their loyal passengers. Read Less
Sail Date September 2017
We chose this particular cruise for several reasons. Firstly the Excitement of travel on a new ship. The route was of special interest since we have always wanted to do a transatlantic sail. Finally visiting Ireland was a top priority ... Read More
We chose this particular cruise for several reasons. Firstly the Excitement of travel on a new ship. The route was of special interest since we have always wanted to do a transatlantic sail. Finally visiting Ireland was a top priority It had been a number of years since we had sailed with Silversea and we wanted to try there service again. This cruise was our fourth with the company. The average rating is almost completely because of the restaurant and food service. The 8 venue dining concept sounds intriguing but does not work well. The restaurant reservation system precludes the ability to meet and dine with new friends you may make aboard. The menus are static and do not jot change. In general the food was well prepared but ordinary. Two exceptions, the up scale La Dame, for which a Preimum charge is required, was a disaster. Poorly thought out and execution was not good at all. Service was good however. The other exception was La Terraza the Italian restaurant. This was excellent. Food very well prepared and the venue on deck 7 aft was perfect. Public space is no nice but the color scheme a bit on the gray side. Cabin are large and nicely appointed. Butler service was outstanding. We had sailed earlier this year on the new Seaborne Encore and found it to be a better overall design. The vibrant Seaborne Square concept was in stark contrast to the ordinary La Dolce Vita of the Muse. Read Less
Sail Date September 2017
Loved the itinary. Saw many places I never been before. Service was great. The quality of service is amazing. Staff knew our names quickly and everyone greeted us when we were walking around the ship. Entertainment was great. The ... Read More
Loved the itinary. Saw many places I never been before. Service was great. The quality of service is amazing. Staff knew our names quickly and everyone greeted us when we were walking around the ship. Entertainment was great. The quality of the singers was outstanding and the magician was top notch. Onboard activities were fun. Disliked the need to make reservations for every meal. Prefer open dining to meet people. Also menus did not change and became boring after 16 days on the ship. The quality of good was very good with the exception of one entree which was Luke warm when served. The variety of shore excursions was extensive and expensive. Preferred just walking around the villages as they were charming. The itinary was great. I have sailed Asilversea wide before and it is my favorite cruise line. It is good value for the money and provided a wonderful experience and way to travel. Read Less
Sail Date September 2017
We chose this cruise because of: 1) the itinerary; and 2) the fact that it was a "bridge cruise." The itinerary was wonderful, but we felt some frustration at having only a "taste" of some of these wonderful places! ... Read More
We chose this cruise because of: 1) the itinerary; and 2) the fact that it was a "bridge cruise." The itinerary was wonderful, but we felt some frustration at having only a "taste" of some of these wonderful places! We could have used 2 days in Waterford, Galway, Quebec, Charlottetown, Sydney, and a few other places. Unlike other cruises, the excursion guides did NOT have headset systems so they could be clearly heard while walking through attractions/towns. This was our first Silversea cruise. The ship was just beautiful. The stringent dress code and reservation system is going to be changed, I know -- everyone complained. On other cruise ships, we have requested to dine with others -- with the Muse's reservation system, it was difficult to do this. Even when we asked to dine with others, we were placed on our own because that's the way the reservation system worked. We struck up conversations with others who were seated at adjoining tables, and that was fine, even though they were seated when we were already having our main course, etc. We felt that repeat customers were favored (we get why) and that there was an "in-group" of regulars. Even the get-together for first-timers turned out to be just a champagne toast -- they didn't help make connections among the group. The "bridge" part of the cruise turned out to be one daily duplicate game, only on sea days. The directors were helpful, but they told us they were constrained by the ship's other activities. SO -- it wasn't really a "bridge cruise" and the details I had been given over the phone about frequency of games, etc. turned out not to be accurate. (I had been told that there would be two duplicate games per day on sea days.) While the ship was beautiful, we aren't sure we will go on Silversea again. Read Less
Sail Date September 2017
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