1. Home
  2. Cruise Lines
  3. Silversea Cruises
  4. Silversea Cruises Cruise Reviews

47 Silversea Repositioning Cruise Reviews

On our first Silver Sea cruise aboard Silver Shadow on September 7, 2017 (Anchorage to Tokyo), we encountered a plethora of stupid mistakes and errors, starting with the initial booking with the Fort Lauderdale office. Not only did we ... Read More
On our first Silver Sea cruise aboard Silver Shadow on September 7, 2017 (Anchorage to Tokyo), we encountered a plethora of stupid mistakes and errors, starting with the initial booking with the Fort Lauderdale office. Not only did we receive a confirmation booking in someone else’s name which was followed by the sales rep requiring us to produce a doctor’s letter (Fit to Travel) from husband’s doctor in 48 hours or our booking would be cancelled. We jumped through hoops, obtained the document, scanned and emailed to Special Services. The Special Services Manager quickly responded to us that this was totally unnecessary, as we had provided all the proper medical information on the original booking! Secondly we were stopped from boarding the train from Anchorage to Seward due to administrative mistakes by both front office and the ship. We were told we were being singled out because we did not have Japanese Visas (we are American citizens). The manager at the train station could not understand the requirement and could not get anyone from the ship to answer his phone calls. Finally, everyone else was processed with stateroom keys to board, we were allowed to board the train without stateroom keys. The manager alerted us we might be refused entry to the ship, in which case, they would return our passports and we would return to Anchorage on the train. Needless to say, it was a miserable 4-hour rain ride, as we were upset, confused and feeling stigmatized by the events. Turns out, no one representing Silver Sea in at Port of Seward knew what to do with us. Obviously without stateroom keys, we could not board. Asked to produce our passports, we replied, “You have them”. After much delay, someone located our stateroom keys in the boarding area. No explanation forthcoming from anyone. My husband was ready to abort this trip and come home. At the gangway, expressing my dissatisfaction to Hotel Manager at the Port of Seward, I was told to contact the Finance Manager the next day. I asked to have this person contact me immediately! We were fed up with mistakes and errors. What else could go wrong? We received apologies for the “lack of communication” between Anchorage & the ship regarding our passports, as the processing from the home office had obliterated my passport data from the booking paperwork! We were victims again of the incompetent who handled our booking in the front office, and compounded by the manner in which this was escalated. All that was needed in Anchorage was confirmation of a USA Passport – not to be denied passage, or threatened to be returned to Anchorage. If not sufficient rationale to be disturbed by petty events caused by incompetence, we were again accosted by the reception staff on board Silver Sea via voice message, informing us they did not have our Russian landing cards, when in fact I had prepared them the same day we received them, personally delivered the cards to reception with the added information to look at our passports (in their possession) because we have valid Russian Visa (in case they wanted to include that data in the box provided on the form). I returned the call, being irritated by never ending cascade of stupidity and incompetence. The first receptionist did not seem to know what I was calling for….and put another person on the phone. I expressed my frustration at their incompetence and repeated all the conversation confirming delivery of the landing forms plus the fact of the Russian Visa. This person had the nerve to inform me I didn’t need the landing cards if we possessed Russian Visa! So why did I receive the landing cards in the first place if this is the case? More apologies forthcoming regarding “lack of communication” and “reception should not be bothering passengers” when the landing cards were already in ship’s possession. Any wonder I am fed up the compounding of errors, petty mistakes, and incompetency of Silver Sea organization & poor administrative procedures? The aggravation seemed never ending. Apologies notwithstanding, we say, “Never Again”! Read Less
Sail Date September 2017
After a pretty dismal ride on the Silver Cloud on one of its last cruises prior to refit, it was a pleasure to be on board the Shadow where most things 'worked'. The staterooms are still a little dated, think Italian hotel about ... Read More
After a pretty dismal ride on the Silver Cloud on one of its last cruises prior to refit, it was a pleasure to be on board the Shadow where most things 'worked'. The staterooms are still a little dated, think Italian hotel about 1992, but bathrooms have been smartly updated, and the ship was definitely comfortable with only 302 guests on board - it was a cruise with a low single supplement so not all the cabins were two to a room, in fact a lot of the passenger suites were occupied by staff and entertainers, including several on higher decks which seemed a bit cheeky when there might have been an opportunity to upgrade some paying customers? Anyhow, being on a lower deck - 4 or 5 - was the best deal on this voyage as we hit Typhoon (Tropical Storm) Talim on our northerly approach to Japan and this really threw the boat around for 24 hours, right down to the classic image of waiters, tables and glassware sliding across the floor of the dining room while the waves washed the windows. Food is always a highlight, and the relentless adherence to an 'Italianate' menu means a lot of repetitions and some slightly bizarre combinations - but even on a long overwater voyage from Alaska to Japan we had some excellent meat, fish and fresh fruits and salads in good condition. Entertainment is as bad as ever, a hoary old working-mens' club comedian was the Cruise Director who never learned a passenger's name, and the usual rag-tag collection of singers (two operatic, two musical theatre, two who can't dance) that it's never possible to weld into a 'company' or direct in a cohesive show. One good female lecturer from Alaska itslef, and two old bores. Read Less
Sail Date September 2017
We chose this cruise because of the less-traveled itinerary--the opportunity to see a few places the typical passenger wouldn't see, especially Dutch Harbor/Unalaska and Kamchatska. The length (14 days) was also attractive to us, and ... Read More
We chose this cruise because of the less-traveled itinerary--the opportunity to see a few places the typical passenger wouldn't see, especially Dutch Harbor/Unalaska and Kamchatska. The length (14 days) was also attractive to us, and Silversea does a great job of providing excellent activities for the days at sea. I took bridge lessons and sharpened my game playing with other very experienced players. The bridge director was delightful and worked very hard to make sure the classes and games were worthwhile and organized. I would miss this if it wasn't provided on other longer cruises with multiple days at sea. I was so pleased to find dance instructors and having the opportunity to refresh my skills in the classes and then have several evenings to partner with the instructors on the dance floor. They were terrific hosts for the singles on the ship as well. Again, a must for longer cruises and I know the single passengers were very happy to have these two gracious gentlemen to accompany them in the evening and at events. Love the formal evenings! My husband loves putting on his tux and we plan ahead for those evenings with special attire and enjoy meeting the captain and crew and getting to know other passengers on the ship. With a few exceptions, everyone seemed to enjoy dressing for the occasions and brought their best elegant manners with them! The salon services are excellent. The manicurist was very professional and did an excellent job. The salon is beautifully appointed and very relaxing. The gym has the typical equipment and I was happy to see an exercise room designed into the facility (we had to use the observation deck on the Wind). The trainer on board was knowledgeable and I am sure her classes were well received. If I had my wish, I would love it if it were possible to provide a Pilates Reformed on board. The class she offered in Pilates was really a combo yoga/pilates and did not provide the pilates experience I get the most positive results from. The trainer on the Wind (even without the reformer) did have a more traditional pilates floor exercise class that was more demanding and met my needs. The food and beverage services were of the highest quality, both the servers and the food and drink. The wines were superb and free-flowing. You do feel as if the staff cannot do enough for you and if you don't see what you want, or exactly how you would like it, they do everything they can to accommodate your requests. The portions are "right-sized" so you can try every course if you wish, without feeling too quilty! I had dessert every night! Le Champagne is a special experience, which we enjoyed twice on this cruise. It truly is a delight, and the staff was so welcoming and genuinely seemed to love what they do! It is very nice to have multiple options for dinner every night, and we love La Terrazza as well. Love the Singers of Silversea! We knew one of the performers from a previous voyage, and he remembered us right away. He continues to grow and now leads the troupe and we were so happy for him. We like the variety of the talent in the group, especially the opera. Please keep this variety--we love the opera night, and the evenings when the individual performers have the opportunity to showcase their particular genres. The speakers were quite well-received, but we were only able to hear one session as they generally were a little early for us, or conflicted with bridge or dance! My husband loved the cooking classes. He would love to have a tour of the kitchen if possible. We did that on the Seabourn cruises and enjoyed seeing how they manage what they do for 400 people 24 hours a day! There were plenty of excursion opportunities and we had something to do at each port. It was too bad the weather didn't allow us to go to Kushiro, as I am sure we would have enjoyed seeing that area of Japan. However, the other two were very nice. That being said, it was disappointing that the all-day excursion to Lake Towada did not go as planned. The initinerary was too ambitious, and it would have been impossible to do and see all that was described in the flyer. The tour guide and driver were very knowledgeable and gracious, but they couldn't change the weather. The traditional lunch at the hotel was amazing and everyone seemed to enjoy it very much, however, I don't think the hotel was quite ready for such a large group and seemed a bit nervous and harried/confused. They did refund our fees in total, however, I felt it would have been acceptable and more than fair if they just gave back a portion as we did have a wonderful bus ride and opportunity to see a beautiful part of the island and have a really well-prepared meal and still get back to the ship on time. The sushi experience in Hakodate was amazing--the highlight of the entire excursion experiences we had. The owner or manager on duty during our visit was an amazing host and made our sushi experience memorable. Our visit to the dacha was unique and gave us the chance to meet a local person and understand firsthand her life and a bit of the real day-to-day culture, not just a show/museum/restaurant, but her home/her homemade treats/gardens and to get to know from her personal perspective what it is like to be a typical Russian citizen. The ship was always immaculate and well-appointed and it was the same for our cabin. It was perfect every time we returned to our room. The butler and service staff couldn't do enough for us. Our highlight is the packing of our bags at the end of the voyage. It is a special amenity that I don't think one can find on any cruise line but Silversea. It is one of the big reasons why we returned for our second voyage and we will enjoy it next year when we take our trip from Venice to Athens. We did not travel with our children (although given that they are in their 30s it would have been a delight, not just for us, but for the other passengers, I am sure) but we chose the small ships (Seabourn and Silversea) very the very fact that it is not appealing to most young families. We do love kids, and if a family brought their younger children, that would be fine. That being said, there really isn't much for them to do, unless it is an itinerary that is in a warm climate so they can be outdoors in the pool or running around the deck/playing outdoor activities. Our overall experience was terrific and we certainly look forward to next September when we arrive in Venice for our cruise to Athens. Many thanks to everyone that works so hard to make each trip memorable. Special Note: We were unable to go into port at Kushiro due to stormy conditions that required the Captain to take measures to ensure we were safe and as far away from the serious part of the storm as possible. We had a rocky 36 hours or so, but I commend him and his crew for ensuring our safety, keeping us well-informed, and even providing a cold but delicious lunch in the restaurant for those of us who were able (and willing) to move about the ship. By the time lunch was being served, the seas appeared to be calming down, and by dinner, regular meal services had resumed. The entire crew did everything in their power to make sure we were safe, well and cared for, to every extent possible. Well done! Read Less
Sail Date September 2017
Wanted to see Ireland and eastern Canada and this did both. The crossing was nice, 4 sea days in a row. A couple so-so ports like Sydney Canada (try and avoid) and western Canada is much more beautiful but still very nice. Loved the ... Read More
Wanted to see Ireland and eastern Canada and this did both. The crossing was nice, 4 sea days in a row. A couple so-so ports like Sydney Canada (try and avoid) and western Canada is much more beautiful but still very nice. Loved the French island of St Pierre. My comment to take or leave; the food is great in all the restaurants but they have raised the premium restaurants (La Dame and Keiseke) to $60 per person. For that you get nothing better than in the others. Food not better, service definitely not better, wine not better...what's the point for $120 extra. Try them if you like. Premium restaurant Champagne was $40 each a year and a half ago and you got a glass of Dom Perignan when you sat down. Not sure what their thinking is. You can get lobster and fois gras in other restaurants so...? Never went to a show, 10 minutes with an OK singer, so cannot comment on those activities. Could use more games on sea days. Read Less
Sail Date September 2017
A brand new ship. Cost cutting everywhere, from the plastic decor and "modern" drawerless cabin (really? there's no storage!) to the half a pattypan squash and two potato balls accompanying your dinner every single night ... Read More
A brand new ship. Cost cutting everywhere, from the plastic decor and "modern" drawerless cabin (really? there's no storage!) to the half a pattypan squash and two potato balls accompanying your dinner every single night from the same menu. They put it on fancy plates and call it luxury or nouvelle cuisine, but we can't help but call it cutting corners. Flawed concepts ruin your experience, like reservation-only specialty restaurants with no main dining room that leaves hundreds of people to eat at 9:30 or eat outside, covered in blankets, eating pizza or DIY grill while crossing the Atlantic ocean in October. Either that or room service since you can't get a reservation anywhere else. Did they even talk to guests before making this catastrophic change? They did not encourage us to give feedback. Surprisingly, they asked us to leave a review here, on CruiseCritic. Service is still in training, so it's a real mixed bag. While they've taken management off other ships, many others are new to their jobs. Cruise the fjord for a few hours beginning at 9am and not offer coffee and biscuits in the observation lounge? Leave port into the sunset at 5:45 and don't serve drinks at 5:55 because it's not 6:00 yet? No lunch buffets on deck on at-sea days? No regional cuisine? Onions and peppers the only vegetables in many dishes? These examples show the complete lack of flexibility from the set rules, which give the impression of cost-cutting at every opportunity. You can't expect guests on a 2-week+ cruise, even if they do plan months ahead and get reservations, to eat from the same menu every single night and every single day, 3 meals a day. And yet, the Silver Muse tries to make you happy about it. We met others who had booked back-to-back legs and were still eating from the same exact menus a month later. Silversea says they're planning on fixing the food and restaurant issues, but until we hear that actually happen, there's no way we'd cruise this ship again. We just got an email this week that said they were planning to do the same thing on the other ships. On the positive side, the Silver Muse is stable and the basic food quality is good. But give us the old Shadow, the Wind and the Whisper any day. Even the expedition ships are a better value. But maybe Silversea is moving away from the grand days of luxury cruising now, trying to be "modern." There are plenty of low- and mid-market "modern" cruise ships that offer better value. Silversea should be careful not to lose their loyal passengers. Read Less
Sail Date September 2017
Ship with a wow factor is the first impression. Suites are well furnished and comfortable with an excellent bathroom. Nicely furnished verandah. Bars range from the intimate Atlantide and Arts Cafe to the larger Panorama and ... Read More
Ship with a wow factor is the first impression. Suites are well furnished and comfortable with an excellent bathroom. Nicely furnished verandah. Bars range from the intimate Atlantide and Arts Cafe to the larger Panorama and extremely large Dolce Vita, plus the Pool Bar. Good selection of premium liquor not supported by the mixes available. Good entertainment in the Panorama and Dolce Vita. Wide range of dinning options, Atlantide fish and steak menu in a comfortable restaurant with good ambience. Fish and Texas steaks the best items. Indochine an Asian fusion menu in a rather sterile restaurant and less comfortable. All the dishes sampled were good. Hot Rocks and Spaccanapoli both on deck serving steaks and fish or Pizza respectively are both good in warm weather only.There are no heaters in Hot Rocks! Nor wind breaks for either location. Arts Cafe is a delight for coffee or tea with its ever changing menu breakfast, light lunch, afternoon tea, cocktail hour to chocolates and truffles after dinner. Space at a premium during tea. La Terrazza the restaurant serving buffet breakfast and lunch and an Italian menu at night. Lacks ambience due to its size and table locations. The ships menus take literary license and are fixed unlike the other ships. Food is variable in preparation most noticeable in La Terrazza and Atlantide to a lesser degree. Also food is never served hot always barely warm. House wine selection is very good. Service from long serving staff is excellent, many of the recent hires need better training. Outdoor and indoor seating areas were a mixed bag but mostly populated by uncomfortable chairs. Spoils the many nice nooks for enjoying the cruise scenery. Ships laundry was very good. Monitors around the ship are annoying they only show location and itinerary of all Silversea ships no navigation data like the other ships. Entertainment and the theatre leaves much to be desired. The theatre does not have reserved space for handicap people and the slope of the floor makes for poor sightlynes from the rear. Seats are also uncomfortable. Cruise Director and his assistant are excellent. Lecturers were good but have been on Silverseas many times and its time for new blood. Destination lecturer was superficial and not always factualy or politically correct. Read Less
Sail Date September 2017
We chose this cruise because of the itinerary. We explored our departure and ariival cities on our own. We used some of the ship's excursions and also those provided by Abercrombie & Kent. The ship definitely needs to be ... Read More
We chose this cruise because of the itinerary. We explored our departure and ariival cities on our own. We used some of the ship's excursions and also those provided by Abercrombie & Kent. The ship definitely needs to be refurbished - it's old and tired looking. The gym, spa and beauty parlor also needs to be modernized. Our cabin was nice and spacious - just a bit dark and very small veranda that needed to be better maintained. The TV in the room didn't work well and the ship should provide more than 1 hour of wifi service per day. The food and service in Main Dining Room was very good. La Terraza restaurant was OK and the buffets offered during the day were mediocre. Room service was very good!! Our meal in Le Champagne was outstanding! The evening in La Terraza on the 19th featuring the visiting French chef was excellent! The Grill during lunch was OK but the wait staff were frequently overwhelmed with the number of guests to serve. The SilverSea singers were very talented and enjoyable, the pianist, Nataliia was excellent but the guitarist/singer Charlie's repertoire was not current. The girls in the Beauty Parlor should speak better English. Our wait staff were all great as were the butler and his assistant. The Concierges need more training on what if offered in the Ports of call. It's time for the Cruise Director to retire. We would go again perhaps on a newer ship. Read Less
Sail Date October 2017
We hate to fly, so this cruise attracted us because we could drive to NY and avoid one flight. Sailing out of NY Harbor at sunset is an incomparable experience. Destinations were well chosen and sailing was quite smooth - little motion. ... Read More
We hate to fly, so this cruise attracted us because we could drive to NY and avoid one flight. Sailing out of NY Harbor at sunset is an incomparable experience. Destinations were well chosen and sailing was quite smooth - little motion. Food quality was excellent and service above average. Selection of house wines and premium wines was very good. Bar service excellent. We spent 3-4 days at sea, and wished there have been better structured meet & mingle events at the beginning so we could bond with other couples for the remainder of the cruise. Biggest downer was very limited TV, nothing but news channels and ESPN - no movies and the DVD's in the library were awful. Public Rooms and Restaurants nicely decorated & appointed. The Gym was barely adequate and some equipment wasn't working. We only used tender service at one destination (St. Barts) it would have been nice to have published schedule of Tender departures. (We missed opportunity to dine ashore because we arrived too late for the tender.) Read Less
Sail Date November 2017
I selected this cruise due to itinerary and the flight purchase inclusion. I had never experienced 'all inclusive cruising' and was not disappointed. There was an issue that I've taken to corporate; feel it was an anomaly ... Read More
I selected this cruise due to itinerary and the flight purchase inclusion. I had never experienced 'all inclusive cruising' and was not disappointed. There was an issue that I've taken to corporate; feel it was an anomaly and am disappointed it hasn't been fully addressed to date. Barring that and ship repairs that interrupted the entire cruise on the pool deck, I would love to have an unblemished experience in the future. The staff is incredible and their attention to each person aboard is to be commended. My Butler Mae, our sommelier Marco and everyone in La Terrazzo , the fitness leader Katerina were above outstanding. Jeffrey in the Panorama Lounge was very entertaining and very accommodating. I dined in the dining room only a few times and they address me by name - appreciated! I enjoyed out Bridge instructors and the lessons. I am remiss at remembering all of the names of the staff I would like to commend. Silversea, please address the unpleasantness of the suite issue. I want to recommend this line to all! Read Less
Sail Date November 2017
After 7 years this was my first cruise on Silversea again. Food was outstanding, crew fantastic. I did not try Le Champagne. Food in La Terrazza, main dining room and Pool grill was just great. We had to cancel on port cause of bad ... Read More
After 7 years this was my first cruise on Silversea again. Food was outstanding, crew fantastic. I did not try Le Champagne. Food in La Terrazza, main dining room and Pool grill was just great. We had to cancel on port cause of bad weather but I think it was a wise decision cause of safety reasons. Yes the ship does need some refurbishment but it is still a beautiful ship. The crew was absolutely fantastic. I never heard anyone saying no to a request or a question. The few shore excursions I've attended have been really good. Especially the trip to the Railway and Floating Market outside of Bangkok. My cabin was great as always and my butler and room attendant did everything they could to make my stay another memorable one. I loved it so much I will be back on the Shadow in February 2018 cruising again South East Asia. Read Less
Sail Date November 2017
I like re-positioning cruises, for the days at sea; having cruised so many times and places since the 1970s. Overall, my trip was good: and put me in mind of Royal Viking (though maybe not quite so good on some things, perhaps due to time ... Read More
I like re-positioning cruises, for the days at sea; having cruised so many times and places since the 1970s. Overall, my trip was good: and put me in mind of Royal Viking (though maybe not quite so good on some things, perhaps due to time moving on, and standards not so high now as they were many years ago). It was disappointing that a refurbishment was being done during the cruise, instead of in dry dock (as, in my view, it should have been). This meant inconvenience from such things as materials being stored in passenger deck space, paint smells being unavoidable at times, whilst painting - and stored paints not properly sealed - was going on. Also furniture, carpets, curtains and such, was being changed such that the decor was not at its best. Also, who thought of a wavy line carpet for a ship's passenger area?! (If you weren't feeling seasick before, well ... {though i do not suffer from this personally}) The bartenders were not up to the standard of Fritz, my old Swiss trained mixologist from Royal Viking days, and didn't work as fast as him either; nor able to hold a conversation at the same time, as he did! But, every member of the crew, ship and hotel side, was eager to help, friendly, and keen to be assured that they were doing what was wanted; even though at least one passenger gave them a hard time all the time. This included bar, restaurant and entertainment staff. Definitely six star cruising on that score. The ship itself wasn't the most modern (hence, maybe, the refurb), but facilities were acceptable, if not top notch. My stateroom was well looked after by both Lorenzo, the butler, and the maid (whose name, shamefully I have forgotten; perhaps because the wrong name was put on my card in my stateroom). Breakfast in my stateroom was always promptly brought, and enjoyable; and the cleaning first rate. Dining was not set, so one could eat wherever and with whoever one wanted; and there was 24 room and food service, if that was required. Given that it was all-inclusive, it took an effort not to overindulge in alcohol, and in making that effort, I discovered that the no-alcohol wines on board were very palatable, to me anyway. The food itself was good and varied, although the meats were not always cooked to the degree requested: but were always re-cooked/re-done when queried. The entertainment was alright: no big (fading) names, and no-one likely to become big, in my opinion; but enjoyable when one made the effort to attend a show. I only took one shore excursion, which was ok, and enjoyed more for the visit to Rick's Bar (yes: I know the film never got any nearer to Casablanca than a Los Angeles airport for the final scene), as Casablanca is my favourite film. Don't cruise Silversea if you've got children with you: there is nothing for them, and they would be bored. I travelled as a single, and the 25% supplement is less than other lines offer: which given the fares, was very helpful. However, I was disappointed at having to pay over $400 for 24/7 wifi and internet access. One hour a day free is not enough, and easily exceeded if one forgets to log off, which many do. At these cruise prices, free wifi all of the time should be standard. I'm in the process of trying to book my next Silversea cruise, so yes, I will cruise them again. Read Less
Sail Date November 2017
I chose this cruise because I wanted to see this part of the world. A better name would have been Patagonia and Chilean Fjords. Antarctica was not really covered. Ushuaia was a loveley port, but the ship did not provide an overnight or ... Read More
I chose this cruise because I wanted to see this part of the world. A better name would have been Patagonia and Chilean Fjords. Antarctica was not really covered. Ushuaia was a loveley port, but the ship did not provide an overnight or even an option to discover Antarctica. Luckily I decided to stay an extra day and forgo the charter flight from BA on the same day. Silversea provided an excellent lunch and a great checkin option in Ushuaia and I had no problem joining the ship there. Embarkation was quick and efficient. My cabin was a Vista Suite and I had much space and lots of storage. The bathroom was good, except for the smell of urine....they changed my room within a few days of embarkation... a little late but it seemed to have been a known problem. The ship is lovely for a purpose-built ship and the staff was excellent. Initially, they did not exceed expectations, but during the course of the cruise I came to the realization that they were excellent, if not low key, and came to appreciate the service. I had no real complaints. Hilman and Elisa did a wonderful job of caring for me. Reception exceeded expectations, handling everything from any issues to room service, Maria stands out and Carlos was also excellent. Dining staff were wonderful ... Robert and his team are so professional and fun.... bar staff.... thank you Shannah Kay et al for your attention every day with a smile! The Expedition Team were amazing....Luke was superb at keeping everything on time and everyone in the know. While some who had been on expeditions before thought this was "Expedition Lite", I didn't have much frame of reference and thought things were good. I could have used a little more "action" but overall was happy with what I learned ... or DIDN'T learn ... sorry Luke.... about flora and fauna .... that's what google is for! LOL Chef Ross tried hard but the food choices didn't provide a lot of "local" stuff even though it was snow crab season. Everything was tasty and we spent a few nights braving the environs upstairs in the Grill! I am not a "sheeple" tour person and some stuff was a little too much herding about for me. Loved the recap nightly and info next day. Captain Piers was approachable, fun, present and informative always. After hundreds of cruises, it was amazing to see a Captain so inclusive and approachable. And interesting, LOL The public rooms are spacious and accommodating. Dining rooms are lovely. Room service always whenever, wherever and attention to detail on every level exceeding expectations.... including martini service in laundrette and morning green smoothie service following me wherever I went to get away from it! Thank you Zoran! What a team. Ports were interesting....saw amazing things. Attention to time on deck looking for things to see .... excellent. I can make my own fun wherever I go....but I was really happy to have been looked after so well from a personal standpoint and was appreciative for the Captains constant attention to advise us of everything! Read Less
Sail Date February 2018
Choose cruise because the iteniary was interesting with stops in NYC, Newfoundland and Ireland. Ship is very lovely but the food services are TERRIBLE. The food preparation, service (never hot in serving temperature), quality and ... Read More
Choose cruise because the iteniary was interesting with stops in NYC, Newfoundland and Ireland. Ship is very lovely but the food services are TERRIBLE. The food preparation, service (never hot in serving temperature), quality and selection of food venues is the worst of any of my over 1000 sailing days on various lines. Basically only 2 inside restaurant choices for lunch daily. Both serving below average food in selection and quality. Do not open the Japanese restaurant nor the IndoChina for addition luncheon variety except on shore days, which makes no sense. Other than the IndoChina restaurant, menus remained the same in all the inside restaurants for an entire cruise. Not even Evening Specials. Think the only reason for keeping the Atlantide Restaurant open (the worst of all the eating places) is to drive passengers to the 2 pricey optional restaurant choices.....neither of which is outstanding. The best food is offered in outside venues with no enclosures for weather considerations. This is true of both lunch and dinner. The Grill serves hot food and good service. The Pizza Parlor is also excellent. The Italian restaurant, which you would expect to be outstanding due to the ship's owner ship is barely adequate. Menu does not include such staples as meatballs, sausages, Ceasar Salad or cannolis. Gravy ( sauce) is ok but not authentic Italian taste or quality. The bar service was very good as well as the nightly entertainment in the bar. Overall entertainment was amateurish with young on- board singers and dancers and a couple of guests. No professionals. Activities on the ship definitely designed for non-active seniors. The usual bingo, trivia games,etc. Cabins and the ship in general were clean, modern and very pleasing. Excursions were fun and well handled by the staff as were the post trip hotel accommodations and transfers. Read Less
Sail Date April 2018
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique ... Read More
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique entertainment. There was also only a limited amount of board games on the ship. Throughout the 16 day cruise, food service was very slow, but the food quality was superior, as was the staff. The issues seemed to always be in the kitchen. One night, in the level 4 dining room, it took over 3.5 hours to complete dinner. We gave up on the idea of dessert. The head chef was very kind and seemed quite good at her job. I did go on a tour of the galley. I will give the benefit of the doubt. It’s a newer ship and there is a learning curve. They need to figure out how to shift focus on specific restaurants when business has higher than normal traffic. With all this said, we generally had a very good experience and plan to continue to use Silversea. Read Less
Sail Date April 2018
Several friends had taken this Baltic cruise and raves about it. Chose Silver Spirit because it could dock in downtown St Petersburg (instead of naval marine terminal out of town). Embarking in Stockholm was a breeze, but luggage ... Read More
Several friends had taken this Baltic cruise and raves about it. Chose Silver Spirit because it could dock in downtown St Petersburg (instead of naval marine terminal out of town). Embarking in Stockholm was a breeze, but luggage delivery was strange. Two bags quickly came to cabin, but a hour later two were still missing. Went looking and found both in the hall - one near our cabin, the other several cabins away. No crew doing anything with them. Dining was generally very good. However, almost every time we asked for red wine, we were handed the wine list instead of being offer complimentary house offerings. We did buy premium wines, but left with feeling wait staff was trained to push paid wine over included wines (which were often very good). A cheap touch that mared otherwise fine dining. Aside from the wine thing, the wait staff was terrific. Cabin was excellent, well-appointed, and very comfortable. Butler and cabin attendant were superb. Shore excursions were OK. I think they failed to meet extraordinarily high expectations set by things our friends had said about their trips. Glad to have seen the Hermitage, but found being in there with mobs of people too much. Literally found some rooms so packed it was hard to breathe. I guess that’s they way that place is, but it was a miserable experience. Shore excursion staff not much help - lacked options - to help us change during the cruise. Their knowledge of the excursions seemed to be limited to what was printed in the books we were given. Expected greater knowledge. If we were do this again, might be inclined to arrange shore tours on my own via A&K or some similar outside group. That said - Nadia and Daria in St. Petersburg and Andrei in Tallinn were excellent guides. Disembarking went very smoothly. I realize flipping the ship in a few hours for new passengers is an all-hands-on-deck job, I might suggest allocating a few staff to offer coffee or drinks to passengers sitting in lounges for a couple of hours between the time we had to be out of our cabins and leaving the ship. Would I go again? Not likely to repeat any cruise I’ve taken. Read Less
Sail Date August 2018
To visit castl Gandolfo and Carcassonne and to experience Muse. Restaurants. I always thought I would prefer separate individual restaurants as you have on Muse. But, now that I experienced that I was totally wrong. The restaurants were ... Read More
To visit castl Gandolfo and Carcassonne and to experience Muse. Restaurants. I always thought I would prefer separate individual restaurants as you have on Muse. But, now that I experienced that I was totally wrong. The restaurants were great. The food was wonderful. But, we never got to know anyone. It was like dining in a restaurant onshore. The main reception bar area was huge. We always went to the bar on our other cruises (2 world SS cruises, plus others). On Muse we never went once. Too impersonal. The arts restaurant is a great idea. We went there a few times. We prefer dining in our suite on longer cruises. After one exhausting excursion we decided to have dinner in our suite. But, you can only have the 24 hr menu in the suite. I was shocked. We had an owners cabin aboard Oceania once and the butler brought us food from all the restaurants. I could have Italian and my husband oriental. If they can do it, SS can do it. Read Less
Sail Date August 2018
We were nervous about first cruise on Silversea cruise because, although many positive reviews, there were many negative comments. One was the food. We loved the menu in Atlantide which changed frequently; Indochine excellent; La ... Read More
We were nervous about first cruise on Silversea cruise because, although many positive reviews, there were many negative comments. One was the food. We loved the menu in Atlantide which changed frequently; Indochine excellent; La Terrazza was good but not as excellent as main restaurants. Another was wine. Their selection of included wines was excellent and if you prefered one they would go get it. Service: unlike some comments we were served quickly and competently. The wait staff and wine stewards bent over backwards to make us happy. Maybe the Transatlantic cruise has a higher ratio of crew to passengers, but we were overwhelmed with the quality of Silversea on this cruise. Entertainment has been also been rated poorly. The Silversea Singers were 6 young and very talented singers who included opera singers and jazz singers and all could dance. They put on a charming and highly entertaining show evry night. Cruise director Moss is excellent and if he is on your cruise you will be assured of a fun time! Read Less
Sail Date September 2018
The itinerary was the key. Start in London, finish in New York: Perfect! I will say however, the North Atlantic is not for everyone. Cool temperatures and a sea that has a mind of it's own. But, knowing that in advance is helpful ... Read More
The itinerary was the key. Start in London, finish in New York: Perfect! I will say however, the North Atlantic is not for everyone. Cool temperatures and a sea that has a mind of it's own. But, knowing that in advance is helpful so, be prepared. We loved the cruise just the way it was. The itinerary was excellent, considering the geography and that this was essentially a re-positioning voyage. We got to see a lot of Canada that we've not seen before including Halifax NS which was charming. Would have been nice to spend a bit more time in Boston and Newport, RI This ship has been recently refurbished and lengthened. The refurbishment was par excel-lance, the suites were very well appointed and up to date. The public spaces were fabulous and encouraged congeniality and friendship. The lengthening? Not so much, since it put more passengers aboard which I can do without. (Prefer the Wind and Cloud) On Silversea there is a 'no-tipping' environment but in the past (this is our 8th Silversea cruise) there was always some people who deserved extra consideration for going the extra mile. On this trip, the service was outstanding on EVERY level and honestly, with the exception of the bartender, Albert, I couldn't distinguish enough to single out any others. The one advantage of the lengthening is the added variety in the dining options. There's something for everyone and the food was uniformly outstanding. It seems that the standard beverage offering has been cut back, the wine list needs some tweaking and there was no deviation from the standard liquor offering despite an advance request. It didn't used to be that way but, it was all good anyway. If you are thinking about bringing young ones, this isn't the cruise line for you. There was a lot of gray hair aboard, including mine. Read Less
Sail Date September 2018
We chose this cruise because we had been on Silversea twice before and enjoyed the complete luxury as well as the intimacy of a small ship. We had never been to either Alaska nor Japan so we thought that it would be a great experience. ... Read More
We chose this cruise because we had been on Silversea twice before and enjoyed the complete luxury as well as the intimacy of a small ship. We had never been to either Alaska nor Japan so we thought that it would be a great experience. Knowing that there would be several sea days we thought that we would play bridge on those days ( or read). What was a real treat for us was the enrichment lecturers; each of them was very well prepared and so elevant to our cruise. The first lecturer was a professor of Migration economics who lectured about each destination in great detail before we arrived there. He went into detail about the history as well as the economy and demographics of our destinations. The second lecturer was a professor of the theater. Each sea day he would discuss a different show about East meets West. He went from the Mikado to South Pacific to The King and I and Miss Saigon. In each of these he discussed how the show portrayed the West meeting Eastern cultures. As an added treat on the last sea day he discussed Hamilton in detail. As always on a Silversea cruise the food was fantastic (as were the bar selections). While we could have dined alone at each meal we chose to sit with others each night at dinner, thereby meeting many others all of whom we thoroughly enjoyed dining with. I do have some problems with a few foods but the Maitre D' took care that each of our waiters were aware of my food allergies and I never hhad problems The ambience on the Silvershadow makes you think of the Italian influence on Silversea. This was especially evident in the bar which makes one think of an intimate European living room. Here we would enjoy cocktails and canapés as well as lovely piano playing each night before dinner. Our suite was lovely ( and very well located mid ship). As on all Silversea ships we were served by a butler as well as a steward. Needless to say, we wanted for nothing. The ports were interesting, especially the Japanese Northern most islands, which we would never have visited but for this cruise. The island of Hakodate is well known for its fantastic sushi but which we enjoyed. However, a real treat were the peoples themselves. Our first port, Kushiro, is a tiny port on the bottom of the island. Here the people went out of their way to treat us to a cultural show with Japanese dance, music and origami. As we sailed away those of us on port side were treated to Japanese music and dancing. ( We also had this at another Japanese port, Aomori. All in all, we could not rave about this cruise enough My only complaint is that my husband has mobility issues and there were very few shore excursions that he could do. Read Less
Sail Date September 2018
This was our fifth Silversea cruise, our second on the Muse but our first repositioning voyage. As always, we flew to our embarkation city the day beforehand and had a fun 24 hours in Athens. We didn’t feel it necessary to book our ... Read More
This was our fifth Silversea cruise, our second on the Muse but our first repositioning voyage. As always, we flew to our embarkation city the day beforehand and had a fun 24 hours in Athens. We didn’t feel it necessary to book our accommodation through Silversea as it’s a major European city with good transport links. When you just need a relatively central location, a comfortable bed and a good shower, why pay over the odds? Silversea waived the “deviation fee” on this occasion so we booked a simple hotel 10 minutes on the metro from the Acropolis. We enjoyed exploring the city on the Sunday and spent Monday morning in the magnificent Acropolis Museum before taking an inexpensive taxi to Piraeus and boarding the ship with minimum fuss. We were sat outside La Terrazza having lunch within 15 minutes. We previously sailed on the Muse on her inaugural voyage in April 2017 and had a great time, despite the dining chaos complained of by some. It definitely felt like a home-coming, with some familiar faces amongst the crew and we easily slipped into the warm embrace of luxury provided onboard. The ship looked good and well-kept. For us, the public spaces achieve the balance between muted luxury and comfort - we are not interested in being surrounded by “bling”. Our suite, although on a lower deck than we have previously sailed on, was in all other respects exactly the same and very convenient for the “big beige lounge” (the Dolce Vita) and Team Trivia every afternoon. Over the course of the cruise, we ate in all the restaurants with the exception of La Dame. This was a conscious choice on our part as on our previous voyage we didn’t feel La Dame merited the extra charge when the food in Atlantide is particularly good. We dined in Kaiseki to celebrate a birthday and the chefs and staff gave us a memorable evening. We also enjoyed the sushi and sashimi for lunch at Kaiseki, which sometimes provided a quieter alternative to the buffet or the pool deck. The food at all restaurants ranged from very good to excellent. It was pleasing to see that the menu at Silver Note (previously our lest favourite option) had improved. The flavours at Indochine were spot-on and the bar there was one of the nicest on the ship. Not all guests appreciate Asian fusion, but it was heartening to see the Indochine dining room busier than previously. Where we had previously sailed on port-intensive itineraries with relatively few sea days, we had to make an adjustment on this cruise where it was roughly half port and half sea days. This was made easier with plenty to keep us busy. There were three guest lecturers on board, two of whom - Mark Elowitz and Tom Jones - were particularly popular. Team Trivia became increasingly popular as the cruise progressed. Cruise Director Vikki conducted matters with elan and confidence. We used the gym regularly and my husband attended a number of classes with the fitness instructor, who he rated highly. The jogging track was busy with walkers and runners first thing in the morning. We had a bridge tour, various cooking demonstrations in different parts of the snip, a galley tour and many other diversions. The Voices of Silversea did a really good job on this voyage and all the various musicians worked hard to support each other and devise new combinations of musical entertainment to offer guests. Charlie the guitarist was a particular star. In addition, there were two other artists brought in for different parts of the cruise - a singer/pianist and a flamenco guitarist. Both were very skilled. We took a number of excursions in the ports we visited. The desert jeep safari in Sharm El Sheikh was more fun and interesting than we had originally expected. The landscapes through which we drove were remarkable and the visit to the Bedouin camp was enlivened by both a whirling dervish and a belly dancer. The full day excursion to Petra was tiring but very well worth it. Again, the desert landscape we passed through to get there was quite spectacular. Everybody will say that there isn’t enough time to do more than skim the surface in Petra and I think that is true. Once we had passed through the Siq, we left the tour group behind and wandered on our own. There was enough flexibility in the lunch arrangements for us to maximise the time in the old city and just grab something quick back at the Movenpick Hotel. After all, there didn’t see a lot of point in going all that way to spend half of it sitting in the dining room of a hotel, however nice. In Safaga, we took the overnight excursion to Luxor. This gave us the best chance to see as much as we could in the time available. For us, the Valley of the Kings was the highlight and more time there rather than at a couple of the photo stops on the way back to Luxor would have been welcome. The evening buffet dinner at the Sonesta Hotel on the banks of the Nile was very relaxed and enjoyable. Having sailed through Pirate Alley and reached Salalah, we cancelled the excursion we had booked and took a taxi with another couple. This gave us the chance to see what the city had to offer at our own pace. It’s not a big place but there are still points of interest - the vegetable and fish markets were amazing. It always surprises us when we hear and read complaints of poor service on Silversea. We have never experienced anything less than exemplary service and this cruise was no different. Our butler and room attendant were efficient and friendly and did a beautiful job of decorating the suite for my husband’s birthday. The staff definitely deserved the applause at the crew parade on our penultimate evening on board. Disembarkation at Muscat was a little slower than on previous occasions, but that was more to do with the local immigration officials than with Silversea staff. All the arrangements for our transfers within Muscat went smoothly. We are looking forward to our next Silversea cruise - we have an open booking and are still pondering which itinerary to try next. Based on our previous experience, we are confident that Silversea will deliver the cruise we want. Read Less
Sail Date October 2018
Celebrating a birthday and an anniversary. We knew that Silversea would enable a trouble free voyage. Our Butler and Maid decorated our suite for the birthday/anniversary celbration with clever towel art and balloons. Our fridge was ... Read More
Celebrating a birthday and an anniversary. We knew that Silversea would enable a trouble free voyage. Our Butler and Maid decorated our suite for the birthday/anniversary celbration with clever towel art and balloons. Our fridge was constantly restocked with our favorite beverages. Our every need was cared for (including some seasickness tablets on the occasion that they were needed. The food was simply amazing with the specialty restaurant La Dame serving on eof the best meals we have ever enjoyed. While we did not take part in the entertainment at night (being early to bed folks) we did enjoy the lectures. And the Bingo. And the Trivia contests. The dining options enabled us to enjoy what we wanted when we wanted it. And when the (free) WiFi went out on deck 4 and 5 we were presented with a $300 credit. A really fine gesture for a porblem that was not foreseeable. What can I say? It is Silversea.. Read Less
Sail Date October 2018
My wife and I are retired hoteliers/ restaurateurs from the UK so are not always the easiest to please as we tend to have too many opinions regarding hospitality! But having read some other very negative reviews from earlier recent ... Read More
My wife and I are retired hoteliers/ restaurateurs from the UK so are not always the easiest to please as we tend to have too many opinions regarding hospitality! But having read some other very negative reviews from earlier recent cruisers on Silver Wind we were concerned that we could be embarking on a nightmare experience. However having cruised the same ship previously a few years ago in South Africa we couldn’t readily equate these to our own positive memories . So we feel obliged to try to convey our own feelings regarding our voyage which bore little resemblance to some of these previously negative rantings. Yes that previous cruise was a warm weather one four years ago, but in a notoriously rough Indian Ocean (even in Summer) and this was to be mainly in November in northern Canada and the North Atlantic so we always knew it was going to be a cold and potentially rough trip, but you know that before you book and we couldn’t really understand how others had clearly failed to factor that into their own planning and were then blaming Silversea and expressing surprise at rough seas and missing ports. Surely these were always situations likely to happen so please don’t moan about the elements and blame the cruise line as there is clearly nothing that Silversea or indeed any other cruise lines can do about the weather! On boarding in Montreal all went as smoothly and seamlessly as normal with Silversea, and of course, no queues. We were pleased to be greeted in reception by a number of familiar personnel including Bar Manager, Newton, who we had met on previous cruises. Also Cruise Director, Colin Brown, who as someone else stated should be cloned, as he really is one of the best that we have encountered and this was our third cruise with him in charge. He looks after all the entertainment and enrichment programmes. These included two enrichment lecturers and a superb group of Voices of Silversea who were basically six professional singers, two operatic and four more general but all with their own individual talents. Additionally there was an onboard pianist and a Silversea trio who provided background entertainment throughout the ship. Two guest entertainers, a magician and a guitarist also came on board for a few days at different times to bolster the offering as this was a 16 day cruise. We felt they were both a bit underwhelming but that is probably because the Voices on this voyage were so good. Additionally Colin, who is a classically trained concert pianist, arranged a number of piano concerts in conjunction with the two opera singers and also performed some amazing classical duets with the onboard pianist, Olga, who was also outstanding. The crew in general were of the usual high Silversea standards. As ever mostly smiling and welcoming. Though I have to say that some of the restaurant staff (only a few to be fair) were not quite as friendly as we have experienced on other Silversea Cruises where they normally get your name quickly and address you by it from very early on, which is always impressive. Ever since the introduction of their iPad booking system a few years ago this standard seems to have fallen away somewhat unless they remind themselves by looking at your picture and name which they now get by entering your suite number into the iPad system. Maybe they were a bit tired after some seven weeks of cruising since they left London, most of which had been under some pretty appalling weather conditions! Our Suite Butler, Parveen from India, however, did an excellent job of looking after us throughout the voyage and was always on hand to attend to our every need, and our suite attendant Christine, from the Philippines, kept our suite immaculate throughout the voyage. Reception and Shore concierge staff were also very friendly and helpful and a great improvement on some we have experienced on other voyages. The hotel manager however was rarely seen by us out and about the ship and maybe that reflected on some of the staff performance? Captain Arma and the navigation bridge officers did a great job. They were all frequently seen around the ship and also kept us extremely well informed about weather conditions etc and, most memorably, carefully plotted a safe way around a huge storm that brewed up over the Gulf of St Lawrence by hugging the coast of Prince Edward Island and going very slowly for a couple of days to avoid the worst of the weather and keeping the ship as stable as possible. He kept all the passengers and crew fully informed at all times and despite a bit of rocking and rolling one evening the ship remained amazingly smooth, despite the gale blowing outside, and we never noticed any passengers confining themselves to their cabins with all the restaurants operating as busily as ever! He only once had to come onto the tannoy at 11pm on one evening to suggest that it was not a good idea to still be walking around the ship anymore! But it was reassuring that he was still on the bridge so late in the evening and in fact most everyone had gone to bed anyway and we actually had probably our best nights sleep so far being gently (or not) rocked into slumber. By the morning everything had calmed down and in the end that was really the only properly bumpy bit of this cruise. The storm did indeed mean us missing two ports of call but the first only for safety reasons as we had arrived and anchored, but it was a tender port and the Captain wasn’t convinced he could get everyone safely back to the ship, and the second because the local coastguard had closed the fairly narrow access channel…so the Captain had no option anyway. Talking to some of the crew it appeared that the ship had endured some pretty appalling weather all the way from London across to Iceland and then over to Canada for approx 7 weeks on the previous four or five cruises so, despite us being the last cruise out of the north for the winter, we actually probably had the best weather....so who knows? Just guess anyone should bear this more in mind if you choose such an itinerary in any year! Yes apparently the ship had had some sort of mechanical issue in Montreal a couple of cruises before our one that delayed departure by two or three days but to be fair to Silversea everyone on that one was reimbursed a third of their fare for that incident. Yes the ship is twenty three years old now and showing a bit of age externally but that will be sorted out when it dry docks shortly. The interior however was as clean and smart as ever with the public areas having been spruced up last year. Apparently the staterooms will be getting a “Muse-ification” refurbishment update during the upcoming dry dock in December. The suite bedrooms (or at least our one) actually seemed in pretty decent shape decor wise despite previous critical comments made on other CC Silver Wind reviews, though the TV system could certainly do with an update which is apparently happening with a more modern system being installed. For some reason it appears the update will not include the bathrooms which doesn’t make a lot of sense as the bathrooms are probably the weakest thing on Wind being rather on the small side with a rather small in length bath (not great if you are reasonably tall). However it does have an excellent power shower in addition to a hand shower, but it is one that you have to climb into the bath to use so not the easiest perhaps for some less mobile guests. We have also travelled twice on Silver Spirit in the past couple of years and have always particularly enjoyed that ship but mainly due to its larger size and thus the greater choice of dining options. Having said that Wind is half the size of Spirit and you benefit from a very cosy clubby atmosphere on board. We were on Wind for 16 days this time and didn’t really get bored with the Menus as they changed pretty much daily (every few days for La Terrazza) and the pool deck hot rocks grill, which we also love, was pretty much out as an option (even though it was still available with rugs and heat lamps) given the very cold weather in Canada and the northeast US. We actually got the chance to do a shipboard visit to see the newly stretched version of Silver Spirit when it came into Montreal a few days prior to our cruise on Wind and we really liked the updated decor and new restaurants that have now brought Spirit very much up to Muse standards. Anyway all in all it was an enjoyable and interesting cruise on Silver Wind and I would suggest others should quite simply ignore some of the earlier terrible reviews posted on cruise critic which in our mind really seem to have stemmed from experiencing some dreadfully bad weather rather than the ship itself! We would certainly be very happy to cruise on this ship again and can reassure others to go for it if they might be having any doubts. Read Less
Sail Date October 2018
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click