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5 Helpful Votes
Sail Date: April 2019
I was very displeased with the cruise we boarded on April 2 from Singapore to Mumbai. To our dismay upon boarding the ship was old and tired as many of the staff were. When we checked into our room I had to summon housekeeping to change ... Read More
I was very displeased with the cruise we boarded on April 2 from Singapore to Mumbai. To our dismay upon boarding the ship was old and tired as many of the staff were. When we checked into our room I had to summon housekeeping to change the bathmat as it was frayed and extremely tired as some of the towels.The only saving grace was that the room was a decent size. The food was not first class as its reputation. La Dame was supposed to be their top of the line restaurant which charged $60. pp extra. Definitely not worth it. Stated in their literature is that premium wines are included. This is false as the Chardonnay served was the cheapest reserve of Wente, Morning Fog, when Riva Ranch is only a few dollars more. On several occasions the raspberries at the morning buffet were moldy. The avocado was shockingly served to us when it was overripe and black. Regular yogurt was at the buffet when Greek style was available but we had to ask for it. Why are there items available but not on the menu? This is not what I expected for the money spent. I have sailed on many other high-end ships and this did not measure up. Furthermore, I have received no email regarding my negative comments that I painstakingly wrote before leaving the ship. 4 of our group were so dissatisfied they left the ship after only a few days on board. And to add insult to injury, my travel partner and I had jewelry stolen from our room. When I reported this to the customer relations dept. (Dionel Castillo), the answer was very unsatisfactory. Needless to say, I am not left with a fond memory and doubt that I will return on Silversea as there are many other cruise ships that are a dream like Oceania, Crystal, Viking and Regent who offer much superior service. Read Less
8 Helpful Votes
Sail Date: March 2019
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I ... Read More
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I have done 27 Cruises and it is 4 - 4.5 stars at best. So in summary I paid a six star price for a 4 star ship. Everything on board is the cheapest of the Cheap. Even the bottled water in the cheapest they could buy. No Evian here - cheap water from somewhere in China. Ship - Tired and Run Down. Staff - poor levels of english and you have to ask for everything 4 times Management - Don't care - we told them of our dissappointment only to be ignored - One manager organised one special meal for us and that was it. Special Requests - At first they tell they can't do special things for you hoping you will stop asking then after a while the reluctantly give in and get it for you - not what was expected on a "6 star" ship. Don't expect any pampering on this ship. They claim to have daily yoga, pilates and fitness classes - they had nobody on board to do them. Out of 27 cruises Silversea are in my bottom 5. Read Less
3 Helpful Votes
Sail Date: March 2019
First cruised onboard theSilver Cloud many, many years ago and we wanted to try another Silver Sea cruise. Silver Muse had the right itinerary and well, she did not disappoint. The entire experience was excellent, the accommodations ... Read More
First cruised onboard theSilver Cloud many, many years ago and we wanted to try another Silver Sea cruise. Silver Muse had the right itinerary and well, she did not disappoint. The entire experience was excellent, the accommodations spacious and understated elegance, the service was outstanding. We had multiple dining options and all were good in their own right. Most of the staff were personable and went out of their way to accommodate our needs- we were a large group, 14 adults and a baby. The entertainment was average, but we really wanted to do a relaxed cruise so we really did not mind that. embark/disembark- at Marina Bay Cruise Center (Singapore), from luggage drop off tot he welcome champagne in the lobby of the ship was 15 minutes at most. cabin- see below dining- we tried each of the restaurants at least twice and all were excellent. The service and attention was great. My favorites were Atlantide and the outdoor grilling were you prepare your own dish on hot rocks. The buffet area for breakfast and lunch was converted into an italian-themed restaurant at night. excursions- Silversea had several excursions that were complimentary, you get to reserve this in advance before the cruise. The more personalized options, you had to pay for. Would highly recommend this cruise. looking forward to the next SS cruise. Read Less
8 Helpful Votes
Sail Date: February 2019
After cruising with 6 other cruise companies, we were excited to have gone supposedly upmarket to Silversea. We were very disappointed.The whole ship is urgently in need of refurbishment, which apparently will happen later this year. The ... Read More
After cruising with 6 other cruise companies, we were excited to have gone supposedly upmarket to Silversea. We were very disappointed.The whole ship is urgently in need of refurbishment, which apparently will happen later this year. The cabins are not that big, the balcony was tiny. The flat screen TV was out of the ark, was tiny and couldn't easily be seen from the bed. For 3 days the a/c didn't work properly, the fridge had to be changed as it also wasn't cold! The food in La Terraze was excellent at breakfast and lunch, but awful at dinner. The main restaurant food was usually lukewarm, sometimes not cooked. The service was poor with little response to any complaints. The complimentary wines were good, but bizarrely it is company policy to not have a list of complimentary wines. Instead you are presented with a white and a red as choice for the day. It is not made clear that there are other alternatives, and we spoke to several people who had no idea even late in the cruise.They do, however, have a long list of wines at extra cost! Incredibly, there was no complimentary NZ Sauv Blanc available for the entire cruise due to a procurement error. You have to play 20 questions with the sommelier to find what choice there is.This was incredibly annoying. The staff were generally very friendly and helpful, the room attendant and butler were very efficient. Room service was efficient but again the food was usually cold. The other guests made the cruise for us, together with a great itinerary and good weather. There was general agreement that Silversea were overpriced, very disappointing and to be avoided in future. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose the sailing because the timing and itinerary were just what we were looking for. The issues started just after we booked the cruise through the Silversea Florida Office. The thing to bear in mind is that this is supposed to be a ... Read More
We chose the sailing because the timing and itinerary were just what we were looking for. The issues started just after we booked the cruise through the Silversea Florida Office. The thing to bear in mind is that this is supposed to be a luxury cruise and you are paying top dollar. The booking/ administration was awful and had no idea of life outside Florida. Questions went unanswered for weeks, escalation to management helped, but slowly, promises were not kept. Flights routings were stupid - the first plan was to fly us 4 hours East to Toronto, to fly us 5 hours West to Vancouver (rather than just the one hour to Vancouver), before flying to the Far East. Then they rescheduled our early February flight at the last minute giving us a very tight transfer in the middle of a deep freeze/ snow storm. We were told they wanted to cut down on our wait time in Vancouver - a better plan would have been to ask us! In my opinion, they had just no idea. The Shipboard credit was not provided and had to be requested from the ship. In all fairness, we travelled with a friend from England who did not have any issues with their admiistartion. Planning the ports looked odd. We stayed 2 days in Sianoukville, described as a cross between a rubbish dump and a building site, but only a few hours in Ha Long Bay, an area of outstanding natural beauty. Once we were on the ship, the ship's company could not have been better, service was excellent from top to bottom - particularly all the bar staff. We could not fault the cabin staff, just excellent. The line is Italian, so food was slanted to haute cuisine, which was fine, we had some beautiful dishes. The lunch on the Pool deck delivered a really, really good burger, just light on the salads, though I suppose I could have asked for double portions. The evening entertainment was not as good as we have previously enjoyed. There was a lot of opera/ American songbook shows, some of the arrangements were not my cup of tea The bar and pool staff plus the waiters were a joy. I doubt we will cruise with Silversea again - Regent provide a much better administrative experience and a nicer ship Read Less
5 Helpful Votes
Sail Date: February 2019
Silversea advertised a series of Asia cruises with their "Far More in the Far East" special, and wow, did it deliver. I chose this Singapore-to-Hong Kong voyage for several reasons: the timing worked for me, I liked the balance ... Read More
Silversea advertised a series of Asia cruises with their "Far More in the Far East" special, and wow, did it deliver. I chose this Singapore-to-Hong Kong voyage for several reasons: the timing worked for me, I liked the balance of ports and sea days, the itinerary would take me to so many places I've never been but have longed to visit, and the Silversea specials put this all-inclusive luxury voyage comfortably in my price range ($1000 air credit, $1000 onboard credit, most excursions included, 5% discount for previous SS travelers, 5% discount for booking onboard a previous cruise, and then a surprise 3-category upgrade just a few days before sailing -- it all added up to a reasonable price). The Shadow is one of the older ships in the fleet, but she is graceful and well maintained. After previously sailing on her smaller sibling, the Wind, the Shadow at first seemed so much larger. Within a day, that feeling diminished and she seemed perfect to me. My suite seemed bigger than I expected, although the pool seemed smaller than expected. On this particular voyage, we had spectacular weather until the final few days, and the pool deck was filled to capacity. There were short waits (under 5 minutes) for the morning buffet at popular times on port days, but generally passengers were well distributed throughout the ship. It was easy to find quiet places to sit, or more active places for company. Embarkation in Singapore is odd simply because you have to walk through a mall to reach the desk. Once in Silversea's hands, however, the process was easy and pleasant -- under 10 minutes from starting the process to sitting in the Panorama Lounge enjoying my 2nd glass of welcome bubbly. I dined at every possible venue, preferring La Terrazza for breakfast (waiters will bring you eggs to order and cappuccino, but everything else comes from the vast buffet). My meal in the upcharge La Dame was as extraordinary as advertised, while two dinners at the casual Hot Rocks were good fun with good company. The Restaurant does include a small selection of regional selections every night, and I found they were nicely done -- especially the lemongrass beef. Over the 2 weeks, I dined in La Tarrazza for dinner on 4 occasions, always enjoying the upscale Italian cuisine and handmade pastas. As others have said, luxury trappings are nice, but it is the warmth and professionalism of the crew that make Silversea so special. Without exception, every staff member on board was at the top of their game, remembering names and orders, anticipating wants or needs, offering a compliment or a steady arm, making conversation with real connections, sharing insights from their homelands. I found this to be true throughout the ranks: from the captain to the room attendant, from the wait staff to the officers, from the earnest care of the butlers to the often invisible work of the maintenance crew and accountants. Of everything on this near-perfect voyage, I think I will miss the crew the most. Would I go again? Yes. And I would enthusiastically recommend it to others. Read Less
6 Helpful Votes
Sail Date: January 2019
This was our 59 cruise and second experience with Silver Seas. We always travel during January and February to get away from the cold of the Northeast of the USA. And we always, always, look at the itinerary first with any cruise line. ... Read More
This was our 59 cruise and second experience with Silver Seas. We always travel during January and February to get away from the cold of the Northeast of the USA. And we always, always, look at the itinerary first with any cruise line. We picked the Silver Shadow for our third trip to Asia and all but one port was new for us. The Philippines added to our booking as we always wanted to see that country. Our suite was nice but dated and sure could use modernization. Public rooms were nice but also dated. We were told repeatedly, by the crew, that the ship was going into dry dock at the end of the year, but not soon enough for us. For the cost of the trip you would think the company would keep the ships up to date. All suites, all butlers. - What does a butler really do? Our suite attendant maintained our room beautifully and also quickly. We would go for breakfast and if we went back after breakfast our suite was serviced and perfect every time. Our butler even came to our table in the dining room one night asking us why we never asked him to do anything and if he had done something wrong???!!!! Rather odd. So why does Silver Seas even have butlers. Oh we got a card from the butler on the night before leaving offered to pack our luggage for us! Nice guy but oh so unnecessary. The dining room was always wonderful. We prefer the same table and the same waiter. Alex was outstanding and after just one night remembered our names and on day day 2 remembered out likes and dislikes. Fantastic guy for our 20 day cruise. They have 'La Dame" for $60 per person, why? Never went as the dining room offers, at no extra charge, was wonderful. Entertainment: Forget it. We did not book this cruise looking for any entertainment. Silverseas along with so many others, offers mediocre to non-existent shows. The 3 piece band was great in the bars but the Lounge shows were beyond amateurish. High school productions are more entertaining, (sad but really)! As stated above, we booked this cruise for the itinerary. We started in Singapore on our own for 4 days. Borneo and other Malaysia ports were fascinating. The Phillippines were great and the Sanya in China was a surprise beautiful port. Then the second cruise to ports in Viet Nam we fun too. The free tours hosted by SilverSeas was fine. And they made sure that none of the tour buses and/tour boats had more than 22 folks. Finally the crew: Way over the top great, wonderful and they make the cruise oh so special even with the hiccups along the way. Yes, we would cruise with Silverseas again. But only because of the itinerary. And hopefully ports that we have not seen yet. Read Less
5 Helpful Votes
Sail Date: December 2018
1 - Boarding makes little effort to help physically challenged 2 Cheap wine and so called champagne a little better than vinegar 3 - Butler service is intermittent only available 7 to 12pm and 4 to 9pm 4 In-Room dining very poor ... Read More
1 - Boarding makes little effort to help physically challenged 2 Cheap wine and so called champagne a little better than vinegar 3 - Butler service is intermittent only available 7 to 12pm and 4 to 9pm 4 In-Room dining very poor quality 5 - Missed Saigon because of storm, but sailed through the storm to reach HaLong bay and sat there for 4 days, with nothing to do 6 Not a luxury experience So called formal nights not for today's travelers. This ship is dated and shows it. Never use Silver Sea again. Frankly cruising is not for me, it is such a con game the whole promise in the advertising is to me misleading. The hotels in Singapore and Hong Kong were excellent, wish I had spent my money there and not on crappy silver seas, it is not LUXURY. Read Less
10 Helpful Votes
Sail Date: December 2018
This was my first experience with Silversea, having travelled with around a dozen other cruise lines over the decades. Silversea wins hands down! I had the lowest (and presumably the lowliest) of cabins (428), which I jokingly referred ... Read More
This was my first experience with Silversea, having travelled with around a dozen other cruise lines over the decades. Silversea wins hands down! I had the lowest (and presumably the lowliest) of cabins (428), which I jokingly referred to as being 'below the Plimsoll Line.' It was incredibly spacious, with a huge and comfortable bed, lounge suite and two armchairs, walk in robe and ample storage, a bathroom larger than my own, desk, coffee table, further mirrored ledges, and a generous ocean view. The toiletries were Bvulgari, the in-suite fridge stocked and replenished with beverages of my choice, VIP treatment from both the butler and his assistant, who despite being totally professional, felt like 'family' throughout. I also appreciated the daily newspaper, plus bulletins from my part of the world, and having the nearby laundrette was fantastic. Given my predilection for cruising - and my love of food - I reckon I'm qualified to judge the variety of menu options across Silversea's several restaurants, the quality and generosity of the servings, and the high standard of the wait staff as outstanding. Special requests were honoured when necessary, preferred wines freely offered if those chosen daily were not to your liking, imaginative and delicious cocktails always available. My late husband and I have been guilty on many an occasion of eschewing a voyage's entertainment in favour of sleep. I'm so glad I didn't on the Silver Shadow. Their entertainers were fantastic: both the onboard team and the guest saxophonist and the cello duo. Cruise Director Moss brought the house down with his own show one night. Accolades also to the wonderful pianist who never seemed to sleep, and the resident band whose musical repertoire knew no boundaries. I selfishly enjoyed many hours playing bridge (the card game, not the control centre!) and afternoon trivia with a bunch of fellow voyagers. At no time did I feel lonely as a solo traveller. Every single member of the Silver Shadow's crew went out of their way to be welcoming, kind, friendly and helpful. Extraordinary training and personal enthusiasm must lie behind their exemplary and personalised customer service skills. Acts of God brought undone our scheduled itinerary, but the ship's personnel from top to bottom all coped well and cheerfully carried on (unlike some of their guests whose plans had been scuttled in order to save their lives!). This has been a most wonderful introduction to my future relationship with Silversea. Read Less
2 Helpful Votes
Sail Date: December 2018
My review: THE SILVERSEA – SILVER MUSE. The Silver Muse is simply a brilliant ship (the best I have ever sailed on) along with its excellent crew and all of its on-board facilities. It lierally floats on the ocean like a dream with ... Read More
My review: THE SILVERSEA – SILVER MUSE. The Silver Muse is simply a brilliant ship (the best I have ever sailed on) along with its excellent crew and all of its on-board facilities. It lierally floats on the ocean like a dream with its stabilizers holding it with almost no movement awareness on board. Its 8 restaurants are all magnificently appointed with the best food at sea (beats Oceania by at least 10 points), wherever you turn the luxury of this ship is outstanding from its beautifully furnished and super spacious all-suite accommodation to it many lounges, good sized theatre, easy access staircases, several lifts, library and its many comfort areas and cocktail bars. A delightful pool and spa with its waiter cocktail service for all guests is all a part of this incredible ship that carries around 600 passengers and maybe 400 crew, and a brilliant cruise director, the best we have ever experienced. You can be assured that your every whim is catered for, as a person you are not just another passenger, you are the most important person on board, nothing is too much trouble for the staff, the concierge and the super friendly crew. As a frequent cruiser who has travelled the world on most other cruise lines and their ships, this would have to be the ultimate in cruising and most certainly worth a 6-star - or better rating. Initially we were a little hesitant about booking this particular cruise because of its Asian ports itinerary that had been selected. Being honest the ports are not the best, but with the ambience of the ship you soon forget the ports and the on-shore excursions where one gets stuck in the traffic jams of Djakarta etc. One terrific port of call was a virtual desert Island off Java with only 80 permanent residents where the ship tenders were required, but the crew and facilities provided were just incredible. Lunch, free drinks and entertainment was all shipped ashore by the incredible crew to give guests a true desert island experience. I should mention this is a completely independent assessment, I am not being paid or receiving any benefit from anyone, this is my own opinion having recently returned from an 8-day cruise on this magnificent ship between Singapore and Bali, Indonesia. If you enjoy cruising, whatever you do, don't pass on the Silversea, Silver Muse, she would have to be the most impressive ship sailing the oceans today. Read Less
10 Helpful Votes
Sail Date: December 2018
We arrived at the Singapore transfers from the hotel to the ship a bit chaotic but eventually got on board,we stayed in a silver suite which is lovely and the ship is also tastefuly decorated. The food is poor the speciality restaurants ... Read More
We arrived at the Singapore transfers from the hotel to the ship a bit chaotic but eventually got on board,we stayed in a silver suite which is lovely and the ship is also tastefuly decorated. The food is poor the speciality restaurants I wouldn’t bother with , in room dining is also shocking ,hot rocks and the pizza bar are very good.we found that the food was always Luke warm at best ,indochine is neither Thai or Indian it’s a bit of a poor attempt at both . The staff in general are what you would expect but the reception staff are rude ,don’t book a message during a show as you won’t enjoy the experience far too much second hand noise fighting with the zen music. We spent 3 days in port in Yangon surrounded by lorries and containers with a large cargo ship just off the aft spewing out black smoke the excursions were a nightmare due to travelling distances really couldn’t recommend this itinerary . Overall not worth the money loads of room for improvement. Read Less
4 Helpful Votes
Sail Date: December 2018
Travelled with family, attracted by the itinerary to Myanmar. Stayed in a Silver suite on level 9 with adjoining room. Previous personal experience on Silversea is only on a Galapago cruise and mainly have taken Crystal cruises (sorry if ... Read More
Travelled with family, attracted by the itinerary to Myanmar. Stayed in a Silver suite on level 9 with adjoining room. Previous personal experience on Silversea is only on a Galapago cruise and mainly have taken Crystal cruises (sorry if I use it as a benchmark a lot). Other family members have been on other Silversea cruises. Embarkation - easy and quick. Disembarkation within Silversea's control was fine and well organised. Some confusion with the ground transport staff and which van was to take us to the airport, waited for ages (Singapore). The ship and cabin was excellent. Butler and attendant were excellent also. Did room service breakfast once at 6am for an early excursion - butler served it right on the dot at 6am and it was laid out beautifully, food was nice and hot. Absolutely no complaints about the room (bed is on the firm side which I like), wardrobe, bathroom etc. See comments in cabin section about TV media comments. There is 24/7 wifi available for this room category - when we checked in, it automatically connected to the standard wifi but you are eligible for the premium wifi and we had to speak to reception once to get that sorted (but being at sea, I'm not sure how much faster the premium wifi was!). Laundry included with this room category. But be aware that there is only one laundrette per floor and only one washing machine/dryer in the room, I think perhaps they could have installed a few more machines. The ship has a lot of modern artwork displayed, may not be everyone's cup of tea! The destinations and excursions were as expected. Potential Myanmar travellers be aware - the Pagodas and Monasteries which are the highlights - do require that you remove all footwear (and including socks!) when you visit. The main Shwedagon pagoda was clean and well maintained but the other places we visited were perhaps not so clean. Bring lots of wet-wipes along! Enrichment activities were generally good and as expected. Overall a pretty good experience but the only issue is the dining. I was very apprehensive in the lead-up, as I had been reading all the reviews on this site so I think did not have particularly high expectations. My previous main cruise experience has been with Crystal so I am guess I am using that as my main comparison. Walk-in everywhere during the day time. At night, Atlantide and Indochine and Spaccanapoli (pizza place) were walk in, everywhere else needed a reservation although to be honest most places were not full when we peeked in for a look so I'm sure you could walk in. We found Atlantide to be the best and most consistent in terms of quality. There was some day to day minor variability in the menu (I think a full menu change was only once a week, as other reviewers have commented) and service was good. Atlantide ended up being our main go-to restaurant to dine, and I think the same for other diners as it got progressively busier towards the end of the cruise. Indochine - service good but quality of food was not great, only went once. La Terraza - menu did not change for many days. Inside tables were a bit strange, most of the tables were an oval shaped table and there were two sizes. The smaller sized table was fine for two people and the larger table was quite large, it could seat 4-6 people. There were no in-between sizes (except outside or some side booth seating). It was pretty much free-seating for breakfast and lunch. However at dinner, found it a bit irritating the maitre d' kept trying to put us (a group of three) on a small table as it was way too small. Most times we'd have to say something and request a larger table (and there definitely was availability, restaurant was not full). Breakfast buffet was also in La Terraza. A reasonable selection, you could go help yourself or also order e.g. fried eggs with staff. Hot food at the counter had to be served. The Grill (hot rocks) - excellent. Steak quality was fantastic. Prawns were very good too. Just beware it gets a bit oily and the frying smell wafts everywhere. For daytime, they served the usual (hot dogs, burgers, salads etc). Couple of times there was also special buffets also. Spaccanapoli - went twice. First time great. Second time not so good (pizza crust and topping not matching menu description). La Dame and Kaiseki unfortunately did not live up to expectations in relation to food quality (service was great). We had booked La Dame twice but ended up going only once and cancelling the other booking. Nothing special and similar dishes were actually available in Atlantide! The $60 charge could be reviewed I think (I did hear other guests commenting similarly). We had booked Kaiseki but tried it out for lunch first - sushi and sashimi was not great (Silk Road on the Crystal ships were much better) and we ended up cancelling our booking. We are not big drinkers so I cannot comment much on the bar and alcohol. The served wine was ok. I thought the wines you could purchase were priced well. Bartender at the Grill was very enthusiastic and gave great service the one night we got a drink there. Overall everything about the ship is great except the dining, mainly lacking in food quality consistency and variety. Atlantide was generally the best. Everywhere else, some meals were great, some were a bit average. Was not happy with La Dame, Kaiseki and Indochine. I hope I'm not being overly fussy (first world problems I realise!) but given Silversea's reputation and price, I think it could be a bit better. More menu changes (more frequently) is needed. I commented to family during the cruise that on previous Crystal cruises, we actually looked forward to dinner, we wanted to see what they would serve each night (they had it displayed and you could go look in advance every day) and had confidence whereas on this ship, it was sort of "oh dear, where should we go tonight for dinner?". On Crystal there was one main dining room and you were assigned a particular table for the whole cruise and had assigned wait staff dedicated to your table so that was also nice, you would look forward to seeing and chatting to them but you knew they were also keeping an eye out on things for the whole meal. The menu changed everyday. There were other restaurants but the quality and service in the main dining room was so good, I daresay I could have gone there every night and be a happy diner. But on the Muse it was different. Besides the menu/food issue, there were some little issues with the service (or rather, how things were organised). You'd see the same group of staff around but one would take the order, another would be in charge of drinks, another would be in charge of the water etc. I'm not sure if that way of organisation works well because no one "oversees" the table as a whole (or at least I could not identify who was "in charge"). Service - staff were 9/10 times so enthusiastic and keen but again maybe the way things are organised could lead to confusion for them. Some previous reviewers have commented on food service being slow - we tended to dine early, we did not encounter any issues with delays in our food (but restaurant generally not particularly busy at the times we dined). Family do not recall such issues on other Silversea ships so I hope we can still put this down to "teething issues" but the ship is more than a year old now so I hope Silver Muse can iron some of these issues out as otherwise, it is a lovely ship! Read Less
3 Helpful Votes
Sail Date: December 2018
We sailed on the Silver Muse earlier this year from Rio to Fort Lauderdale and were blown away by the service, the quality of the boat, the frendliness of the staff etc etc. Grabbed a late minute deal to cruise again from Singapore as a ... Read More
We sailed on the Silver Muse earlier this year from Rio to Fort Lauderdale and were blown away by the service, the quality of the boat, the frendliness of the staff etc etc. Grabbed a late minute deal to cruise again from Singapore as a round trip with the longest stay in Yangon for 3 days. Suite was 941 which is under the Pool Deck and at night and in the early morning you can hear the tables and chairs being set up and stored away. Would not recommend the cabins on Level 9 midships as they would all be affected to some extent. We were a little disappointed with the attention from our Butler but perhaps we were really spoilt last time and had higher expectations. Yangon is definitely 3rd world with the boat docked about 6 klms downstream from town because of the shallow approach. Unfortunately it takes between 1.5 and 2.5 hours to travel into the City along a very bumpy partially sealed road which they are in the process of upgrading. We opted out on the free tour on Day 3 as we had already done the trip in and out twice. It would have been better to stay 2 night in Langkawi or Phuket or have a stopover in Malacca on the way back rather than have 3 days in Yangon. Will cruise with Silversea again when another 'bucket list' destination comes up with competitive pricing. Read Less
4 Helpful Votes
Sail Date: December 2018
I picked this cruise line as I was travelling alone and wanted to be pampered and safe. The single supplement was a reasonable 25%. The itinerary was exciting and I enjoyed every port of call. The excursions were great with very ... Read More
I picked this cruise line as I was travelling alone and wanted to be pampered and safe. The single supplement was a reasonable 25%. The itinerary was exciting and I enjoyed every port of call. The excursions were great with very comfortable coaches and knowledgeable guides. There were a great variety of different options, with the majority included in the cost of the cruise. I also had a day before the cruise in an amazing 5*hotel. Had a little time to explore before embarking and a couple of days in Singapore after the cruise as I had a late night flight home. Embarkation was smooth as I needed wheelchair assistance as I can’t stand for long periods of time. I’ve had to select ‘Yes’ for travelling with children as this system would not accept the ‘NO’ option????? I did not have children with me. The ship and crew were even more magnificent than I had thought. I do have one major complaint (see lower down - nothing to do with onboard staff) The food was incredible and the wines and cocktails perfect. There were lots of different options for eating and lots of choice on each menu so all tastes were catered for. If anyone had specific dietary requirements then nothing was too much trouble. Nowhere was crowded so I always felt that I had space to myself if I wanted it. However- there were always opportun ities to mix with other guests. Everyone you met on corridors, lifts, poolside and lounges said hello and chatted about the wonderful time they were having. I met many lovely fellow passengers and will stay in touch and we hope to be able to visit each other. After a couple days the staff on board knew your name and they were always smiling and so helpful. The ‘Voices of the Muse’ were very, very talented as were the other entertainers. No matter what type of music you liked you could enjoy it somewhere on board. The pool is excellent and also very pretty. In fact all of the ship is even better than photos show. I had such a great time that I wanted to stay on for the next leg of the cruise- ending in Bali. This is where my only area of complaint comes in. Even though the ship was just a little over half full SilverSea initially would not offer any discount at all! The onboard Cruise Director made several more phone calls but the most that SilverSea would do was to take a measly £200 off the cost of the cruise AND I would have to arrange my own flights home on top! I felt that was a very mean offer and said no. I don’t understand why they could not offer a reasonable deal when there was soooo much suite availability. I wasn’t asking for a free cruise- I was prepared to pay a reasonable amount but there was just no flexibility at all. So - overall - the cruise was simply amazing, over and above anything you could imagine and the crew from Captain down to every other person on board were outstanding but staff at head office very unhelpful when I asked to stay on. Read Less
5 Helpful Votes
Sail Date: November 2018
This is our 6th Silversea cruise, we have sailed on several other cruise lines but SS for the most part. When the Muse was launched, we knew we had to go on it! Something new and hopefully fresh and different from previous cruises. Now ... Read More
This is our 6th Silversea cruise, we have sailed on several other cruise lines but SS for the most part. When the Muse was launched, we knew we had to go on it! Something new and hopefully fresh and different from previous cruises. Now that may seem like a negative about previous cruises, but not exactly. Silversea was my first cruise ever and has always held a special place in my heart but after a few cruises, we felt like maybe we didn’t exactly fit in with their usual clientele. Hence, we started exploring other cruise lines to see what else is out there. We are American 46 and 51...a bit on the young side for Silversea. In the past, the cruise demographic never seemed very varied. Primarily Brits , over the age of 70. We had felt that the social life on board was pretty quiet and reserved. Not as friendly as we would like. Well, the Muse blew that out of the water. I dont know if its because of the new ship, bigger size, the itinerary, different marketing?? I dont know, but it was a vast improvement. Super friendly, outgoing, social folks everywhere. There was definitely a livelier vibe on the ship , really good energy that I hadn’t felt on SS before. EMBARKATION: So we flew from Florida to Singapore to board the ship. We spent 3 nights at the Mandarin Oriental in Singapore first. We love SIN and were happy to spend a few days there. We couldn’t find any info from Silversea on which port they use in Singapore. It was pretty frustrating not knowing where to go. We finally looked at cruisemapper to locate the ship. If the info was printed somewhere, we sure couldn’t find it. Otherwise, embarkation was quick and easy like always. FIRST IMPRESSIONS: We LOVE this new ship and hopefully this new design is reflected in future ships and refurbishments of the old ships. The other ships we had done were classy, elegant, but the kind you find at a wealthy grandmas house . It was fine, but a bit dark and not our cup of tea. This new design is gorgeous. Loved the colors, textures, materials. Loved the use of wood looking tile for bathrooms, and many public spaces. The ship is bright, the lighting is great . Very well done! We were getting pretty excited about this trip! Cabins werent ready, so our routine is to eat lunch at the pool grill. Menu had finally been changed and expanded. I ordered the BBQ chicken wrap but didnt care for it at all ,although my partner loved his?? So....? After lunch, we explored the ship and shortly thereafter we went to our cabin. The ship is just gorgeous! CABIN: Typical veranda stateroom size which suits us just fine. Again, it echos the rest of the ship, just beautiful. Lots of storage space, big deep drawers. Lots of counter space in living room area. I don’t like the 2 TVs in the mirror in the living area and the other in front of the bedroom. They are too difficult to see unless the lights are off and curtains pulled. Our other complaint and really biggest complaint is the mattress...so hard! Like really hard! My back was killing me so bad. We requested the egg shell foam thing they can put under the sheets, but apparently there were no more available. Obviously we werent the only ones that thought the beds were hard. The awesome suite attendant put 2 duvets under the sheets and it was more comfortable for the rest of the trip. DINING: I was stressing over this honesty. Food had been hit or miss on past cruises. And not having a main dining room per se, I wasnt sure how all these individual restaurants would work out for us. Atlantide: we ate here twice, first time the filet mignon was cooked to perfection, so delicious and tender, the 2nd time it was over cooked and I didnt care for it. Otherwise both dinners were very good. We also started eating here for breakfast rather than the buffet at La Terraza. It was quieter, more civilized , I dont care for buffets much anyway, food was hotter and service excellent. I highly recommend it, not many folks ate here each morning. Indochine: we ate here twice as well. Restaurant is gorgeous ! Loved the decor. Was never crowded. Food was so good. This is the only restaurant that we heard from a few other passengers that felt like the food was so so....but we didnt find that at all and really enjoyed it ! La Terrazza: we ate here twice for dinner as well. Much lighter and brighter than on other ships. Felt like food was much better and so was service. They had an amazing gnocchi and ossobucco that was to die for! We did breakfast here a couple times until we found Atlantide ...much prefer blast there. We were happy to see that SS could finally get us a cup of coffee before we finished our breakfast! This was something that happened a lot on other ships, very slow coffee service. We had lunch here a couple times, buffet is fine...nothing too exciting. Seabourn does it better. Kaiseki: Ate here once as its $60 per person. It was way too much food for us. It was all very good, but the service takes too long for us and we couldn’t finish most things. As much we enjoyed the food, we wouldn’t do it again at $60/person. La Dame: Did this once...also $60 person. We had eaten at La Champagne on our first cruise years ago, but now it s called La Dame. There was much better selection of items than previous La Champagne restaurant . We really enjoyed it, food wasn’t too much, didnt feel overly stuffed. We really loved it and had wonderful folks sitting next to us that entertained us..again, everyone was so friendly and like to strike up conversations with us at nearly every meal. Silver Note; didnt try it this cruise . Spaccanapoli: we were super tired after a 12 hour excursion to Hanoi, so we got back late and just went for casual pizza night. It was sooo good! And we were the only ones there that night. Its super popular and packed during the day for lunch but for some reason people avoid it at night? Pool Grill: Did this once. We have cooked our steaks many times on the hot rocks, so we dont do it anymore. I prefer someone else cook my dinner. Steak was excellent as were the sides. It was pretty chilly and we had to move our table as it got drizzly , but still a nice night. ENTERTAINMENT AND ACTIVITIES: We dont play shuffle board or bridge or trivia or any of that. We did go to a couple lectures by an amazing guy who did lectures on Vietnam...he was one of the best lecturers I have ever heard. Guests talked about him all the time every day on the ship. Everyone thought he was fascinating, and his material moved at a good pace. He was phenomenal! We usually try to hit the casino but didnt make it in . We peeked in one night, it was very quiet and notthat big. SHOPS: Well unless you are in the market for jewelry or a lady, not much there for men . A handful of things, terrible marketing for Silversea. Just lousy for men or people that even want a few souvenirs or snacks or something. Lame. SERVICE: Was very good. We were fortunate to recognize some staff that we have sailed with before on other SS ships. It s like seeing family you haven’t seen in a long time. Always made us feel welcome..so warm and gracious. Really couldn’t fault anyone . Staff seems to really be happy on this ship and they will tell you how much they love it. I imagine a new ship is more user friendly, things dont break etc. Plus they have bars in every restaurant now..so smart. Before they would have to run front the restaurants to the main bar to get a cocktail for you if you didn’t want wine. PORTS AND EXCURSIONS: Well, I could write tons on this but I will just say please book a trip to Vietnam ! It was fantastic! We got our own guilds for Saigon, but did ship excursions for others ports. Such a fascinating country! FINAL THOUGHTS: This cruise renewed our excitement and interest in Silversea again! We loved the ship and will look for future cruiees primarily on the Muse or any of the newer ones. This ship really suited our style. The passenger demographic was much more diverse. There were people from all over , not one nationality seemed to prevail. There was also a better age mix than previous SS cruises. The vibe and energy on the ship was great and seemed a bit more relaxed than previous stuffy cruises we have done in the past. Hopefully this trend will continue. Read Less
Sail Date: March 2018
Have mostly cruised Celebrity for the past several years. We had two criteria for selecting this cruise--I wanted to see Singapore, and we wanted to try a more upscale cruise line. We had sailed Silversea years ago with a group for work, ... Read More
Have mostly cruised Celebrity for the past several years. We had two criteria for selecting this cruise--I wanted to see Singapore, and we wanted to try a more upscale cruise line. We had sailed Silversea years ago with a group for work, and they had a good price going places I've never been, starting and ending in Singapore. We have minimal requirements for a good cruise--a place to sleep, good food, an itinerary with interesting stops, and a quiet room. We don't drink so the all inclusive meant little to us, and rarely go to ship's entertainment (unless they have a guest entertainer that we think is better than average). We normally cruise on Celebrity for virtually half the cost of what we paid. Yes, the cabin was larger (nice!) and we really liked the small ship (uncrowded, virtually no one else in port). Food was consistently better than Celebrity, with outstanding service--a more traditional cruise experience, and what I remember from Celebrity years ago on our first trip. Meat was always top quality, and finally a cruise line that can do desserts the right way, especially the chocolate (although my wife would complain there wasn't enough milk chocolate). Kind of odd to see a burger on the dinner menu, but the jalapeno pickle infused burger was good enough I had it three times (once for breakfast). Biggest problem with the ports was the distance to the city from where we docked. Kind of eats up a good part of the day just getting there and back. We mostly did our own excursions, but our favorite was the Shwedagon Pagoda by candlelight (a ship tour) in Yangon. Also did 2 other tours that were offered free--they were good enough to see a little something at no cost (so worth the cost). Overall, we liked the smaller ship and especially if it can stop places the larger ships cannot stop. Was twice the cost we normally spend, but twice the cabin and probably the same price had we paid for a suite on Celebrity (although it seems the price was also lower than average for many of the SilverSea cruises). We would do it again if the itinerary were right and if we could get a good deal. Read Less
Sail Date: March 2018
Burma, Rangoon or Mandalay had always sounded mysterious and exotic to us and had been on our bucket list for a long time. This was the chance. We could just add this 12 day cruise to our Hong Kong to Singapore 10 day cruise without ... Read More
Burma, Rangoon or Mandalay had always sounded mysterious and exotic to us and had been on our bucket list for a long time. This was the chance. We could just add this 12 day cruise to our Hong Kong to Singapore 10 day cruise without leaving the Silver Shadow and stay in the same stateroom. The highlight of this cruise of course was the Shwedagon Pagoda in Yangon, Myanmar. We loved the itinerary, Kuala Lumpur, Penang and Phuket. For 3 nights the ship stayed in port at Yangon. This turned out to be an awesome, most impressive and unforgettable experience. On the return trip to Singapore there were too many days at sea. We passed so many wonderful and little known islands and places on the peninsula worth a visit. Fantastic and impressive as Yangon had turned out to be, we feel that one overnight layover would have been sufficient for our visit. We would have preferred an overnight stay in beautiful Phuket or Langkawi, our last landfall before returning to Singapore. We did love this cruise but think it has great potential for improvement. Read Less
1 Helpful Vote
Sail Date: February 2018
Some feedback on the cruise experience on Silversea Silver Shadow, and our comparison experience with Seabourn & Regent. We arrived back mid-March from our 19 nights on Silversea’s Silver Shadow, Singapore to Hong Kong via ... Read More
Some feedback on the cruise experience on Silversea Silver Shadow, and our comparison experience with Seabourn & Regent. We arrived back mid-March from our 19 nights on Silversea’s Silver Shadow, Singapore to Hong Kong via Vietnam, then back to Singapore via Manilla, Borneo & Brunei. This was actually 2 back to back cruises that we merged into 1 cruise. We chose the Silversea cruise because: • The travel dates suited our calendar, and Seabourn had nothing that suited our calendar • The destinations of Vietnam, Borneo & Brunei were places not visited before • The pricing with Business Class airfares included made it look like good value when factored in. • Some excursions were added free of charge • Our expectation was that Silversea had a similar standard to Seabourn & Regent. In the last 3 years we have sailed around the Mediterranean for 10 days on Regent, 21 days on Seabourn in South America to Antarctica (Quest), and 35 days Athens to Singapore (Seabourn Soujourn). We had very high expectations of Silversea, since we expected little difference between the 3 cruise lines. I will assume that the cruise standard set by Silver Shadow is typical of other Silversea ships: Embarkation/Registration check-in: Bags were mishandled. (I reported this to Silversea management). I decided to check-in my backpack containing my camera equipment & computer, rather than carry it onto the ship. A glasses case and electrical plug were damaged, as the bag (backpack) was either dropped or thrown to the ground. My wife’s bag did not arrive at our suite. Several hours later we went to a lost baggage area, and retrieved the bag. The bag was there, and labelled with her name, and they had not looked properly. Silver Shadow Ship. Stepping on board was like stepping back in time. Dated and worn, it took 48 hours to get used to it mentally. The only refurbishment was apparently some new carpet in 2017 somewhere in the common area that was not obvious. A smaller ship than either the Seabourn Quest or Regent Mariner, in all 3 ships you never feel crowded, as good space to passenger ratio. Silver Shadow is overly formal in presentation, old fashioned, furniture is chunky and occupies a lot of space. The Silver Shadow has a design issue, in that there is no informal area where you can get a coffee or pastry at any time, and have a casual chat with others. Many people commented on this. If you wanted afternoon tea you have to wait until exactly 4 pm in the formal Panorama lounge on Deck 8. I note that the new Silver Muse has an “Arts Café”, so I assume that Silversea has noted the demand, and incorporated into their new ship design. The small forward observation deck lounge on deck was rarely used. The gym was OK for me, as I used it 16 of the 19 days. On the first leg of the trip there were major problems with the air conditioning, as it was very cold in most common areas. That appeared to be corrected in Hong Kong. Cabin service: Twice daily cabin servicing we cannot fault. For us, the Silversea personal butler service is overrated. I did have my shoes cleaned once. The butler gets involved with and overseas the room cleaning process, and will deliver room service if ordered, and set up the special room service tray table. He did his job very well. Our time spent with the butler was mostly in the corridor where he would ask us about our day, and whether we needed anything done. Many people onboard were over 70 years old, and possibly are a lot more demanding, and need help, but that was not us. Shows & Entertainment: The Silver Shadow had a cast of 6 singers, from ages say 25 to 35. Just above average, they did everything, each with their own skills where they could do their own show, but often all together they did not harmonise very well. Shows get repeated after 2 weeks, so we often didn’t bother going to many shows on the second leg of the trip. Unlike Regent & Seabourn there were no special guests, so for us Silversea have restricted their entertainment budget. Food: The food was the big (biggest) disappointment, probably given my high expectation. There were a few very good meals, but mostly average, and a few very bad. Pasta with lobster was pasta with a thumbnail sized bit of lobster. Pasta with shrimp was pasta with a single very small prawn. Meat was typically overcooked. We were tipped off by one of the staff that if you want steak, order the fillet mignon, and ask to be cooked no more than medium rare. That tip was very good. I learnt to ask for it cooked rare, it work well. I did ask for duck one night; cooked rare, and was served it well done and tough. I could not eat it. I did ask for rare venison one night, and it was a very good dish as medallions; but venison on another night in La Terazza was served as a stew, and was overcooked and tough. The rabbit on another night was a disaster. So a lot of inconsistency. Bread quality was a letdown: no warm bread or garlic bread offered. Yogurt on breakfast buffet was terrible. For room service one night I asked for garlic bread with my meal, and I was told they could not do it. How I missed the Seabourn bread sticks, or the warm bread offerings from Regent. Although we only have done 1 Regent cruise, we rated its food just better than Seabourn, in the restaurant areas (not pool deck). Silversea had nothing memorable to take away with regards to food. We did have some meals at La Terrazza, but found it overrated, and preferred the restaurant on Deck 4, with better food and service, plus no booking required. Pool deck Patio Grill area for lunch: No pizza---- on Seabourn their pool deck pizza was very enjoyable. Regent pool deck lunch was very average, as basically American only food. On occasions some of the food was good, especially when offering Asian food when we were off the coast of Vietnam. Pool deck Patio Grill area for dinner: A different concept, where you cook your own dinner on a hot stone (they call it Hot Rock). My wife did not like the concept, I didn’t mind, as I am fussy about how I like meat cooked. I did enjoy mixing meat and prawns. Wine: Wine was OK, but below the standard of Regent and Seabourn Beer was below standard, as very little choice. Typically, either Becks or Heineken. On Seabourn there was plenty of choice e.g German Warsteiner Dinner Bookings: Dinner bookings are required for La Terazza restaurant (deck 7), Pool deck dinner, and La Dame (6 tables only, and you pay US$60 per head). Why La Terazza requires booking is a bit strange, as it is overrated and often not full. We cancelled our last La Terazza dinner booking, and went to the Level 4 restaurant instead, as we preferred it there, with in our opinion better food and service. Having to book dining before you leave on the cruise is difficult, as you don’t know how you’ll feel when the time arrives, as you may be too tired and just want room service. On Seabourn, their Restaurant 2 is free, and food just as good as La Dame. Shore Excursions: We chose mainly basic excursions, and these were generally Ok. Organisation getting off and on the ship was done well, as you’d expect when you have only around 350 passengers on board. Future tour lectures prior to tours were done well. Food & Beverage Service: Again, service was good overall, but variable and inconsistent. Sometimes you would be offered parmesan cheese on pasta, sometimes not. Once both my wife and I ordered an omelette for breakfast, with ham and other fillings. Both came without ham. Once we had room service and a bottle of Cab sav was ordered. We were delivered a bottle of Malbec. Usually we would be offered a wine with dinner; often they incorrectly described the grapes varieties in the wine. We believe this is an issue with training, and they do not set high enough standards. On the pool deck it depended on where you sat… some places over serviced and some places under serviced. On 1 instance people sat down next to us on the pool deck for lunch, then gave up waiting after 15 minutes, as no-one attended to them. Inclusiveness & Special Events. Seabourn had special events where they go beyond the call of duty. For example, a day at Sir Bani Yas island, where they offloaded a huge amount of seafood and meat for arguably the best bbq I’ve ever had, then top it off delivering caviar & champagne to us on the beach. Or a pool deck dinner where different nationalities presented food from their own home countries. Or a meet your neighbour designated 30 minutes near the start of the tour with a neighbour “meet-and-greet” with champagne and hors d’oeuvres and various staff. I get the impression that Silversea are just going the minimum effort to get by, whereas Seabourn try to make it special. Guest Lecturer: Excellent. Well presented, knowledgeable & pertinent. Summary: Overall, if I rate Seabourn a 9, Regent an 8 , then Silversea would be a 6-7, in terms of the overall experience. Silversea tries to be formal and give a good experience, but their execution is lacking in quality and consistency. They boast the highest guess to passenger ratio, but it doesn’t translate into better service. The Silver Shadow needs refurbishment, which will no doubt happen in time, or sold off. If I was to travel with Silversea again, I suspect it would only be on the Silver Muse. However, I still have reservations about the Silversea food & beverage quality and service, which I expected to be much higher. I would have to look carefully at Silver Muse customer feedback. In July we are doing an Alaskan trip in July with Scenic, which incorporates 7 days on the large Star Princess, and in November 11 nights to Vanuatu on the huge Explorer of the Seas. It will be interesting noting the experience of small ship vs large ship. Our next small-ship cruise is on a Ponant expedition cruises in May 2019, then possibly also wilh Seabourn, as our preference, most likely also in 2019. Given the competition for getting people’s money the cruise lines need to be on the ball, and maintain or improve standards. It is not just good enough to have sweeteners like air fares or free excursions thrown in but cut corners elsewhere. I get the feeling Silversea rely heavily on discounts for locking in future holidays whilst onboard, as that was pushed very heavily whilst on the cruise. Most people on board appeared to be repeat customers, and due to loyalty will continue travelling on Silversea. Read Less
17 Helpful Votes
Sail Date: February 2018
Anyone who has been following Silver Shadow's reviews on Cruise Critic, must have had second thoughts . The complaints escalated and the stars dropped. Having just returned from one of the finest cruising experiences I have ever ... Read More
Anyone who has been following Silver Shadow's reviews on Cruise Critic, must have had second thoughts . The complaints escalated and the stars dropped. Having just returned from one of the finest cruising experiences I have ever enjoyed, I must protest! I will grant you that what others see as old fashioned and in need of a makeover, I see as a patina, a graceful lady who takes very good care of herself. I never once suffered a bed that wasn't anything but pure comfort. The upholstery was out of date? Good grief, is that why you took the cruise ? For the upholstery? I'd strongly recommend buying pashminas at your first port of call. I am quite sure that in addition to all the myriad services the Butler provides you, he has likely been trained as a draper who will artfully cover the offensive sofa with the same kind of panache he brings to your breakfasts in bed or the bath he'll draw you at the end of a long day ashore. The service on Silver Sea is simply heaven on earth. Every single crewmember is at your beck and call whenever you need anything. The ship is so well staffed that you never have to wait for a single thing. And the fact that every single drink, every glass of wine, every soft drink and water is at your beck and call and all included in one fare is just another reason to love Silver Shadown There's enough variety in the various restaurants that the pickiest eaters can find favorites like superb pasta in La Terrazza, and stone-grilled meats at Grill by the Pool that are excellent. Pastries and desserts are particularly good everywhere aboard ship. The dining experiences are as varied as you mood. Opt for formal breakfast service in the Dining Room or catch the morning breezes on the deck outside La Terrazza. The intimate size of the ship lacks for nothing but makes it possible to meet its truly international passenger complement is dozens of ways. The line attracts some wonderful travellers from all over the world. Aboard ship and ashore conversations start easily, common interests forge friendships. My nine day itinerary from Singapore to Vietnam to Hong Kong was an education in and of itself. Two superb experts, one on the Vietnam War the other on Photography and Sea Eploration were a highlight of the trip. I honestly cannot say enough good things about this wonderful experience. Read Less
2 Helpful Votes
Sail Date: February 2018
I've always wanted to see the Philippines and Borneo and Silversea offered an interesting itinerary visiting these places. And as usual Silversea and especially their crew went beyond anything to make this trip a memorable one. I ... Read More
I've always wanted to see the Philippines and Borneo and Silversea offered an interesting itinerary visiting these places. And as usual Silversea and especially their crew went beyond anything to make this trip a memorable one. I read a few complaints that the Shadow is old. No she is not. It is a beautiful ship and still in a very good shape. Yes there might be a few things that need a bit of attention but nothing serious. And if I go on a ship that has been build 18 years ago I do not expect a brand new vessel. My cabin was in excellent condition, well taken care of by the butler and suite attendant. I never had to ask for anything because everything was there. Dining was fantastic wherever I went. I loved having dinner by the pool. And food was also really good in the Main Dining Room and La Terrazza. The service - this crew is amazing. No matter if it was in one of the bars, in the dining room, at reception or elsewhere. They were always smiling, helpful and I never heard them saying no. The entertainment team together with Cruise Director Moss were fantastic. I loved their shows (and if you have ever the chance to see Moss show - don't miss it - I could watch it over and over again). And the singers were also always around chatting to people, and they all have amazing voices. I know one thing - if I could go on a cruise tomorrow again I would go right away Read Less
6 Helpful Votes
Sail Date: February 2018
Several Silversea cruises. The service and food are back up to the standards I expect. One of the lecturers was outstanding and one was so so. The entertainment was great--including an amazing performance by the Cruise Director. There ... Read More
Several Silversea cruises. The service and food are back up to the standards I expect. One of the lecturers was outstanding and one was so so. The entertainment was great--including an amazing performance by the Cruise Director. There were very accomplished entertainers--and they were featured individually as well as in a group setting. The food was excellent and wines were good. The service in the main dining room was outstanding. Some of the ports of call were quite interesting, although I think I'm done with super hot climates! Myanmar was disappointing--somehow we expected it to be a charming colonial place and weren't prepared for the level of poverty. The port was an hour (or more) from Yangon, so it felt like we spend a lot of time on a bus. The surrounding areas were extremely poor and covered with more litter than I've seen anywhere in my travels! Yangon was also a little disappointing--again not up to my idealized expectations! Read Less
4 Helpful Votes
Sail Date: February 2018
We picked it for a special occasion and it started off exceptionally well with the initial boarding. No long waits - just straight on board and although the rooms were ready yet for obvious reasons, they had the restaurants and pool bar at ... Read More
We picked it for a special occasion and it started off exceptionally well with the initial boarding. No long waits - just straight on board and although the rooms were ready yet for obvious reasons, they had the restaurants and pool bar at full service for lunch and drinks while you waited.Butler service to all rooms was an enjoyable luxury and we had an amazing butler who couldn't do enough for us. Verandah Suite Category 4 (924) was spacious and comfortable with a large walk in robe which was unexpected. As a long of the passengers were older than us, the entertainment was more down key and could have used a little enlivening at times but the Entertainment staff were professionals and very talented especially the Cruise Director and the Resident Guitarist. We had dinner at La Dame and found it exceptional, the food was amazing. Slightly baffled by the fact the name hadn't changed from La Champagne and when I mentioned this in the mid-cruise feedback - it appeared to be rectified overnight at least on the restaurant doors. You'd have to be extremely fussy to fault the availability and quality of the food and drink on board. All the restaurants changed their menus daily and the food was freshly prepared. The staff worked hard to ensure that all passengers had a great cruise and we are looking forward to going on another cruise with Silverseas as soon as we can. They also have the advantage of other ships and other cruises around the world so there will be something for everyone. Read Less
1 Helpful Vote
Sail Date: February 2018
Chose this cruise because of itinerary and Silversea reputation. Upon arrival in Singapore (pre-cruise program) we were met at the door of our hotel by Silversea Ambassador, Ni, who ultimately was the most exceptional ambassador that we ... Read More
Chose this cruise because of itinerary and Silversea reputation. Upon arrival in Singapore (pre-cruise program) we were met at the door of our hotel by Silversea Ambassador, Ni, who ultimately was the most exceptional ambassador that we have ever encountered. She arranged for early check-in and made outstanding suggestions and reservations for the days we were in Singapore. On the ship (Silver Shadow), our Butler, Guest Relations Manager, Wait Staff and Officers all provided outstanding service. My husband had an unfortunate accident on the first day of the cruise (tripped on broken curb getting off tour bus and broke his ankle) so our cruise was cut short but everyone on the ship could not have been more attentive and helpful - even the Captain sent chocolates with a "Get Well Soon" message. From a service standpoint, Silversea provided the best service we have ever encountered. As we have a food blog, we were disappointed that we were unable to experience the Specialty Dining options onboard as we had to leave the cruise early. We'll try Silversea again - just for the service! Read Less
5 Helpful Votes
Sail Date: January 2018
We wanted to go between Singapore and Hong Kong on the southern route, having 'done' the northern on other lines. We were only interested in a true luxury cruise and while we read Silversea's blurb on "ultra ... Read More
We wanted to go between Singapore and Hong Kong on the southern route, having 'done' the northern on other lines. We were only interested in a true luxury cruise and while we read Silversea's blurb on "ultra luxury" we thought that perhaps half was true and the other half publicity hype, but it would be better than average. Wrong!!! It was 3/4 hype and 1/4 reality, so of the three lines on the route, this was the poorest - and the most expensive.. First the good bits. ALL the restaurant and housekeeping staff - with one minor exception, a sour-faced girl behind the food counter in the Terrace, - were great and as Silversea have a wonderful no tipping policy, they are not doing it for immediate reward. The food was edible but a bit boring, but edible is a plus. The so-called 'La Dame' restaurant, (with a $60 entry fee) was ok, but FAR from Haute Cuisine. The other issue with La Dame was that they had changed the name of the restaurant and failed to change the signs. Silversea boast of their tie to Relais et Chateaux, but why? R et C are just a glorified hotel booking agency, they own no hotels, no restaurants and while a great booking system are nothing to do with "good food". The restaurants in the R et C guide have all paid to be in there and as such R & C cannot be impartial. The main restaurant is in the bowels of the earth on deck 4 and we only visited it once when we were invited to a staff table. The food in the terrace on deck 7 was fair but very boring. They had a different "fish of the day", but as they cooked every fish the same way, it was hard to identify them. Room service was fine, but did not live up to the hype with all courses brought together as most lines do, so all except the first course was cold and any ice cream melted. The wine list was good and very drinkable wine was included at every meal, except breakfast of course; this was very definite plus!. The Captain was not a native English speaker and coupled with a dreadful sound system, his broadcasts were mainly unintelligible. Even worse was the Australian tour person who described each coming port. It soon became a competition to see how many times she described each place using the exact same words and the exact same flat tone. We were promised "Opera" selections as entertainment by the singers. They started off well with La Traviata and Don Giovanni but soon went back into pop type music, but at least it was Italian pop. Knowing the issue of poor shows, we take a selection of opera and ballet DVD's, but the TV sound was so bad that even this was not an easy escape for us.. We had two lecturers aboard, one was wonderful being an ex-BBC newsreader, but the other while being a clear expert had poor presentational skills, but there were so few 'talks' that even a poorly presented one was better than nothing. Silversea seem to forget that most people who can afford their prices are OLD or VERY OLD and tours or excursions that require lots if walking should be balanced by ones that have little strenuous activity. There were 4 hour private car trips available at a couple of places, but at eye-watering prices, for the other places we simply stayed on the boat. While we were in one of the most expensive suites, it was not a good choice as being right at the front, any poor seas were magnified in pitch by the length of the boat turning about its centre of mass - a silver suite in the midship section would have been more comfortable- and a lot cheaper. All-in-all, it was not a great experience and one we will not be repeating! Read Less
7 Helpful Votes
Sail Date: January 2018
My husband and I choose this cruise because we liked our previous 5 cruises with Silversea and we liked the itinerary which included seeing Orangutans and because it was sailing between two of our favorite cities. We love the Shadow, ... Read More
My husband and I choose this cruise because we liked our previous 5 cruises with Silversea and we liked the itinerary which included seeing Orangutans and because it was sailing between two of our favorite cities. We love the Shadow, especially it's size, but it needed to go into dry dock even before we sailed on it 10/16, and, now the ship really requires a major overhaul. The sofa in our cabin was frayed and lumpy. All the deck chairs and tables need replacing. Public rooms need updating. All wood needed a good varnishing, not just the touch up being done. And the library is a disgrace - old books, nothing newer than 2015-16. Service in the dining rooms, particularly at breakfast, has slipped noticeably in the last 15 months as has the quality of the food. Entertainment, except for the night the cruise director performed, bordered on pathetic. That being said we still enjoyed the cruise but unless a future itinerary is outstanding and different we wouldn't sail with them again. Read Less
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