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2 Helpful Votes
Sail Date: February 2019
First time in SilverSea very disappointed, definitely not was I expecting, Embarkation in San Juan went smoothly from there all went downhill, we book Cruise true American Express and got $ 1,500 dlls cruise credit on board the first ... Read More
First time in SilverSea very disappointed, definitely not was I expecting, Embarkation in San Juan went smoothly from there all went downhill, we book Cruise true American Express and got $ 1,500 dlls cruise credit on board the first order was to make reservations for dinner to our surprise ALL the Restaurant where book for the week we ended up having dinner at the same restaurant 3 times( The Grill ) and 2 times at la (Terraza), cabin was clean in perfect shape but above us was a restaurant " The Grill " so we had heavy noise until 11pm every night, next day we pick our tours and proceeded to reserve them to our surprise they where all book and all of them on waitlist, only one open up out of the five we selected. The port selection for this Itinerary was very poor except for St Barths & Tortola, I just don't understand how can a cruise line with this level make a stop in an Island like Rosseau, Dominica. Service on the ship was excellent but nobody went out of its way to assist or help beyond giving you the NO or you are on Waitlist.. Try to spend the on board credit on the Spa but with the same results it was book for the week and if an opening was available we will be notify, we where also unsuccessful, In General the ship felt very dull no activities at all, will not travel in SilverSea again. Read Less
7 Helpful Votes
Sail Date: January 2019
Overall our cruise was delightful. The only downsides being: first, some of the ports on this cruise (Road town,Tortola and Rouseau, Dominca) were odd choices. They are both sadly still suffering from hurricane damage. My second issue was ... Read More
Overall our cruise was delightful. The only downsides being: first, some of the ports on this cruise (Road town,Tortola and Rouseau, Dominca) were odd choices. They are both sadly still suffering from hurricane damage. My second issue was the awful wi-fi, even with the premium service we received for being in a Silver Suite. At times it simply did not work, and we were only doing emails and checking the weather and written (not streaming) news.. The explanation that it's tough to do wi-fi at sea is at odds with our very positive experience with wi-fi on Silver Muse about 18 months ago. Moving on to all the many positives: The Ship was in perfect, pristine condition. It was interesting to play "find the stretch spot". It was done so well that only with the help of a crew member could we figure out precisely where the work was done. And the additional room at the pool and Grill made for a better experience. I particularly like the new, Muse like, color scheme; others may disagree. Dining options are plentiful. We made reservations on MySilversea and all were honored. It was easy, however, to make some changes as the cruise went on. And, Atlantide and Indochine require no reservations. Even with a nearly full cruise (544 passengers) there were no problems making adjustments. The increased space in La Terraza was a mixed blessing. It was easy to get in there for dinner, but the relative intimate nature of the space is gone. And, I notice they no longer mention Slow Cooking in the description; sadly, the duck pappardelle was just OK. We tried Silver Note and enjoyed it. The duo (singer and pianist) were quote good, took requests andwere not at all too loud. The crew make the Silversea experience and this trip was no exception. They were uniformly charming and a delight to interact with. Read Less
2 Helpful Votes
Sail Date: January 2019
The ship is not handicap friendly!!!!!!!!!!!!! NO walk in showers --have to CLIMB in a VERY TALL TUB.Ramps that are very difficult to move on a walker without - assistance. Service in the dining rooms were VERY SLOW most usaually the food ... Read More
The ship is not handicap friendly!!!!!!!!!!!!! NO walk in showers --have to CLIMB in a VERY TALL TUB.Ramps that are very difficult to move on a walker without - assistance. Service in the dining rooms were VERY SLOW most usaually the food was warm at best when served . When you want something HOT to eat you needed to go to the HOT ROCKS at night or during the day the buffet on deck 7 or snack area on 8. ROOM service always came with great food and served (here you could get hot tea-coffee ) all the time. Takes 2 1/2 to 3 hrs to eat evening meal -very poor service .Food not avaiable at all time like on lots of ships only during certain windows of time evening meals start at 7:00 PM make for very late night -SHOWS not worth seeing at 10PM Suites were great walk-in closet lots of storage great butler and maid--BATH leaves a lot to be desired. VERY expensive --have been on many other cruises far better for LOTs less. The experience of getting on and off were the best of the cruise very fast- Read Less
4 Helpful Votes
Sail Date: January 2019
Originally chosen because of small size and all inclusive. SHIP - DEFINITELY NOT HANDICAPPED FRIENDLY. In almost all cases use of a rolling staircase of 20+ steps was needed for getting on/off ship. On board only 296 passengers was a ... Read More
Originally chosen because of small size and all inclusive. SHIP - DEFINITELY NOT HANDICAPPED FRIENDLY. In almost all cases use of a rolling staircase of 20+ steps was needed for getting on/off ship. On board only 296 passengers was a definite plus - no lines or waiting. Smaller ship did not appear to handle rough weather as well as its larger brethren. There were 5-6 foot waves rolling end to end in the swimming pool one afternoon.... Casino has 1 Blackjack table. CABIN - Suite - disappointing - small (I do not believe the sq ft figures advertised). We were cramped with 2, would be impossible with 3. Also poor for the mobility challenged as the tub/shower requires getting over a 2 foot step in barrier (tub 2 feet deep). DINING - real mixed bag here ranging from fair at best for dinner in Restaurant (poor selection, very small portions, false advertising - prime rib was at most 1/4 inch thick and weighed about 3 ounces. Saving grace here is to ask for all day dining menu as well and get better choices (steak, fish. even pasta etc.) On the other end of the scale the dinner we had in La Dame ($60 pp extra) was the best meal we have ever had on a cruise! Buffet for lunch was the best alternative with quality and variety. The Grill was good for 1 dinner, Italian dinner got 1 like and 1 didn't like from us. CREW - the friendliest and most accommodating of any cruise line we have been on. SHORE EXCURSIONS - only took 1 (Grand Turk) as most were too long (3-4) hours. It was only fair - uncomfortable "bus" and ran over scheduled time. Majority of excursions were activity/water oriented. Read Less
8 Helpful Votes
Sail Date: December 2018
This was my first experience with Silversea, having travelled with around a dozen other cruise lines over the decades. Silversea wins hands down! I had the lowest (and presumably the lowliest) of cabins (428), which I jokingly referred ... Read More
This was my first experience with Silversea, having travelled with around a dozen other cruise lines over the decades. Silversea wins hands down! I had the lowest (and presumably the lowliest) of cabins (428), which I jokingly referred to as being 'below the Plimsoll Line.' It was incredibly spacious, with a huge and comfortable bed, lounge suite and two armchairs, walk in robe and ample storage, a bathroom larger than my own, desk, coffee table, further mirrored ledges, and a generous ocean view. The toiletries were Bvulgari, the in-suite fridge stocked and replenished with beverages of my choice, VIP treatment from both the butler and his assistant, who despite being totally professional, felt like 'family' throughout. I also appreciated the daily newspaper, plus bulletins from my part of the world, and having the nearby laundrette was fantastic. Given my predilection for cruising - and my love of food - I reckon I'm qualified to judge the variety of menu options across Silversea's several restaurants, the quality and generosity of the servings, and the high standard of the wait staff as outstanding. Special requests were honoured when necessary, preferred wines freely offered if those chosen daily were not to your liking, imaginative and delicious cocktails always available. My late husband and I have been guilty on many an occasion of eschewing a voyage's entertainment in favour of sleep. I'm so glad I didn't on the Silver Shadow. Their entertainers were fantastic: both the onboard team and the guest saxophonist and the cello duo. Cruise Director Moss brought the house down with his own show one night. Accolades also to the wonderful pianist who never seemed to sleep, and the resident band whose musical repertoire knew no boundaries. I selfishly enjoyed many hours playing bridge (the card game, not the control centre!) and afternoon trivia with a bunch of fellow voyagers. At no time did I feel lonely as a solo traveller. Every single member of the Silver Shadow's crew went out of their way to be welcoming, kind, friendly and helpful. Extraordinary training and personal enthusiasm must lie behind their exemplary and personalised customer service skills. Acts of God brought undone our scheduled itinerary, but the ship's personnel from top to bottom all coped well and cheerfully carried on (unlike some of their guests whose plans had been scuttled in order to save their lives!). This has been a most wonderful introduction to my future relationship with Silversea. Read Less
7 Helpful Votes
Sail Date: December 2018
Silver Spirit at Christmas time is a beautifully decorated ship, as well as one of the most pleasant to cruise. The extension added new cabins as well as enlarging the main dining room. No reservations are needed there, and it was never ... Read More
Silver Spirit at Christmas time is a beautifully decorated ship, as well as one of the most pleasant to cruise. The extension added new cabins as well as enlarging the main dining room. No reservations are needed there, and it was never filled. The menu has multiple choices, but does not vary from day to day during a ten day cruise. There is enough to choose from in the main dining room, and also several other venues that are available at no added charge but require a reservation. None of the areas were ever filled to capacity during my lunches and dinners there. Only two areas have surcharges - the Japanese and French specialty rooms charge $40 and $60 for dinners. There is really no reason to pay extra when there are so many other dining areas included. The new pizza area on Deck 10 is terrific, and Hot Rocks at The Grill on Deck 9 continues to be a favorite. LaTerrazza on Deck 7 is an Italian restaurant at dinner time, and has a six or seven page menu all in Italian with English subtitles. Wine is poured freely at each and every venue - no need to ask unless you prefer a certain type. A red and a white are offered, and you are free to request something else - no problem! Everything is done with a flair - all services are top notch. Entertainment is not their main feature, but the singers do a good job with various types of music each evening. One daily trivia is well attended, and the no-charge Bingo games get a good turn out of players. All of the staff from room butlers to waiters do their best to accommodate your every wish. The cabins are much larger than on other ships of this size, with a walk-in closet that has a six drawer dresser w/safe as well as large hanging area. The bathrooms feature a large glass-enclosed shower and full tub plus lots of storage area. Your room fridge is filled with your choice of beverage at no added charge. Who could ask for more? Read Less
2 Helpful Votes
Sail Date: October 2018
We prefer to cruise back from Europe rather than flying. We have been on Silversea for only four years, but it is our "go-to" cruise line. This trip fit in with our earlier plans: started with a week in Madrid in a rented ... Read More
We prefer to cruise back from Europe rather than flying. We have been on Silversea for only four years, but it is our "go-to" cruise line. This trip fit in with our earlier plans: started with a week in Madrid in a rented apartment; then fly to Porto for an Ama Waterways cruise up and down the Douro River; then the high-speed train to Lisbon for a few days waiting to board the Whisper fro the crossing. As usual, the ship met or exceeded our expectations. The staff is wonderful and as repeat cruisers, we re-acquainted ourselves with many of them. It is such fun to walk into a bar on board and not have to order a drink. It just appears before you! The crew and the wait staff were also a welcoming sight. We have recommended Silversea to many of our friends and the feedback we get is always positive. Read Less
Sail Date: October 2018
We chose Silversea's Montreal to New York based on the itinerary and reputation of the cruise line. The Silver Spirit is definetly upscale with design and excellant, friendly service throughout the ship. The dining options were ... Read More
We chose Silversea's Montreal to New York based on the itinerary and reputation of the cruise line. The Silver Spirit is definetly upscale with design and excellant, friendly service throughout the ship. The dining options were plentiful and good , not great , which was a bit disappointing . For a 10 day cruise , even though the dining options were varied, the menus stayed the same . It would have been nice to have a more varied menu. The one thing that was nice was the availability of the all around menu at every venue , which did give some additional variety. The Silversea Cafe on deck 8 was a daily staple , with snacks and lattes from 6:30am ... The itinerary lived up to the expectations, excursions we're well planned , and for the most part small. One negative would be the alloted time in some of the ports. The excursions were that good ,but we felt rushed because of time contraints on getting back to the ship. The tour guides were very good other than one on food tour Quebec City , disorganized and tour not as advertised. The major disappointment for those who like to workout was the small exercise area with limited machines and very small area for classes. This could certainly be an enhancement for SilverSea to consider. One suprise was the quality of the entertainment . A very talented troupe of singers and dances (Voices of Silverseas) were absolutely entertainng with the variety of song and dance that we didn't miss a show . Read Less
1 Helpful Vote
Sail Date: October 2018
We were interested in visiting the ancient ruins in Athens, Petra, and Luxor. The Silversea pre and post cruise Hotels were were excellent. We enjoyed the Muse. There were things we really liked and a couple of things that need ... Read More
We were interested in visiting the ancient ruins in Athens, Petra, and Luxor. The Silversea pre and post cruise Hotels were were excellent. We enjoyed the Muse. There were things we really liked and a couple of things that need attention.We liked the room design. We did not like the black oily soot that came out of the smokestacks and covered the deck and furniture on the back outdoor seating. Soiled lots of cloths before we discovered it. I thought it strange that when my wife and I arrived to eat at the Indochine restaurant I was asked to go get a jacket before I could enter, I went back to room and returned to enter when I noticed eight men in the restaurant who hung their jackets on the chair and were wearing bluejeans and sneakers. Jason told me I only need the jacket to enter but then I could remove it. Quite a poor policy and not consistently applied. Read Less
2 Helpful Votes
Sail Date: October 2018
Silversea is marketed as a pampering and luxury cruise line. However, my experience was not as luxurious as anticipated. A friend warned me that the service/food level had dipped in the last couple of years and we booked nonetheless. ... Read More
Silversea is marketed as a pampering and luxury cruise line. However, my experience was not as luxurious as anticipated. A friend warned me that the service/food level had dipped in the last couple of years and we booked nonetheless. The cuisine was mediocre in most restaurants. Atlantide and La Dame were fine as far as the level of cuisine offered, and we loved our meals there, however we found the offerings in the rest of the ship to be less than...not what we expected. Our cabin attendant was very sweet and accommodating. The luggage delivery was late, and not his fault, but we boarded the ship at 2 and didn’t receive our luggage until after 6...beyond annoying. Also, we are used to the service level of Azamara where any food or drink wish was taken care of immediately. We didn’t get a bottle of Ketel One for our room for 2 days. And the level of in room cuisine was also mediocre and almost always cold. The only ports worthwhile were Montreal, Quebec City, Bar Harbor and Boston. The others were boring and lackluster. Silversea should consider paying the higher cost of a longer port stay in the other ports allowing for more time for exploration. Saguenay, Sydney and Baie Comeau didn’t have much to offer, unless you paid for an excursion. I will say the service in the restaurants was excellent. The staff is well trained and very accommodating, friendly. It’s just what they’re serving that we found challenging. We wouldn’t book another cruise on Silversea. Read Less
1 Helpful Vote
Sail Date: October 2018
Wanted to cruise the changing of the leaves in Canada and New England. The ship is wonderful the crew is also overboard at helping. Our butler Oscar and out maid Evelyn were just superb. The weather was not the best, but such is life. The ... Read More
Wanted to cruise the changing of the leaves in Canada and New England. The ship is wonderful the crew is also overboard at helping. Our butler Oscar and out maid Evelyn were just superb. The weather was not the best, but such is life. The only downside to the entire trip was the tenders. The tenders on two occasions caused tours to be cut short, both times the scheduled departure from the ship was delayed almost an hour. The most annoying being Newport, we were scheduled to tour the Vanderbuilt mansion, but had to cut it short to get back for the final tender. Other than the tenders, every other aspect of the ship, crews and food was excellent. I will be sure to check any ports in the future that require tenders, especially if they are as expensive as the Vandebuilt one. If there is a tender I definitely will not pay to get off the ship. Read Less
2 Helpful Votes
Sail Date: September 2018
Chose the cruise to go to an area of the world that both the wife and I had not visited. Normally we have always traveled on smaller Silver Sea Ships and decided to go on the. larger ship the Muse and try it out. Overall a very nice and ... Read More
Chose the cruise to go to an area of the world that both the wife and I had not visited. Normally we have always traveled on smaller Silver Sea Ships and decided to go on the. larger ship the Muse and try it out. Overall a very nice and modern ship. However, the overall service, mainly dining, did not meet the normal Silver Sea level of excellence we have always experienced on previous voyages. The crew was highly professional overall service was great. The problem we had was with the food/menu that was served. Bottomline, the menu hardly changed at the restaurants where as on the smaller ships we have an opportunity to sample the local cuisine in their Restaurant not so on the Muse and their Atlantide and others. The menu was almost the same every night. The other shortfall that was always available when we traveled on smaller ships was the "area expert" that provided area briefing on the various ports that we were to visit. We have another cruise coming up and we are already planning to go on a smaller ship to get back to the Silver Sea basics. . Read Less
Sail Date: September 2018
We took this cruise because of the time. The ship was great! The cabin was wonderful! The Butler was special! Most of the meals were wonderful. Our dinners were really made wonderful because of Karolina, the head wine steward. She was a ... Read More
We took this cruise because of the time. The ship was great! The cabin was wonderful! The Butler was special! Most of the meals were wonderful. Our dinners were really made wonderful because of Karolina, the head wine steward. She was a delight! Breakfast was not up to par. The service at breakfast was VERY slow! Painfully SLOW! The shore excursions were lacking! It appeared that the ship wasn't aware of how poor some of the excursions were. The walking tour at Trois Riveres was so bad that most people left the tour before it was 1/2 done. The tour at Syndey, walking tour, was also way below par! Again, many of us left the tour & went on our own. The gift shop was the worst I have ever seen on a ship. (This is our 8th cruise). The gems were (some) lovely but the prices were extremely inflated. This is the first time we haven't purchased something from a ship gift shop. It lacked things were that would be needed on a trip, I.E. a hat, a sweatshirt, a poncho for the rain, a scarf, etc. Would we go again? Never on this itinerary! Never to stop in Syndey, Canada. Why do you stop there? There is absolutely NOTHING worth seeing or doing in Sydney! When we disembarked in Montreal it was a free for all! VERY UNORGANIZED. It was cold, rainy and windy. Some of us were left to fend for ourselves in the elements. We finally found someone to help with our luggage & paid him for his help. It was much appreciated. We took the tour of Montreal, again, not up to the Silverseas standards. When we arrived at the Montreal airport it was once again a free for all. Very disappointing. On another note, the hotel in New York, The Parker is also below the expected standard for Silverseas! Read Less
Sail Date: September 2018
Embarkation from NYC was fabulous. We arrived in the city a few days early and enjoyed our time there. The ship is clean, well maintained, and attractive. Our cabin was the same. Roshan and Aaron were fantastic at their duties, always ... Read More
Embarkation from NYC was fabulous. We arrived in the city a few days early and enjoyed our time there. The ship is clean, well maintained, and attractive. Our cabin was the same. Roshan and Aaron were fantastic at their duties, always friendly and happy to comply with our requests. We enjoyed most of the dining rooms although we did not go to LaDame because of the upcharge. I can't praise the cruise director, Jimmy, enough. His sense of humor and accessible demeanor made the trip very enjoyable. (I still can't get over the trivial pursuit answer of "The Bodyguard.') As for entertainment, I'd have to say I enjoyed the guitarist most of all. His music selections were ideal and his talent shone with each performance. The other entertainers were quite fun, talented, and friendly. I think my one negative comment would be the need to choreograph the shows more professionally. Now, to the ports. I feel that the Trois Rivieres port could have been omitted and more time spent in Quebec City. The rest of the ports each offered sights and information that were beneficial and enjoyable. As for the shore excursions, the tour guides were fabulous. Each had wonderful senses of humor and their enthusiasm for their home towns was quite apparent and much appreciated. We did not travel with children. Actually, we saw no children on the ship. Of course, it occurred after the start of school. I would return to Quebec City; in fact, we did just that after we disembarked. As for the other ports, none stand out as places to return. That being said, keep in mind that we had already been to Newport and Boston more than once. All in all, we had a fantastic trip. Read Less
Sail Date: September 2018
We picked this cruise to celebrate our 75th and 80th birthdays! It was the perfect venue. My husband has mobility issues and the size of the Silver Spirit was manageable for him. The staff was outstanding in assisting him with the shore ... Read More
We picked this cruise to celebrate our 75th and 80th birthdays! It was the perfect venue. My husband has mobility issues and the size of the Silver Spirit was manageable for him. The staff was outstanding in assisting him with the shore excursions. Our butler was very attentive and we enjoyed the daily breakfast in our stateroom complete with tablecloth and the finery of a hotel. The food is absolutely superb. The restaurants and menu selections are extensive and a culinary delight. We didn't pass up breakfast, lunch or dinner. We ate too many desserts! The entire crew is courteous and efficient and made our voyage delightful. Our suite was decorated with happy birthday balloons and we each received a fabulous, individual cake. The smooth sailing took us to ten destinations filled with beautiful venues and historic sites. All expertly described by the tour guides. Three on shore lunches were indeed a delight! Read Less
1 Helpful Vote
Sail Date: September 2018
We decided to cruise with 7 other friends in our community and always had this itinerary on our ‘bucket list’. The newly renovated ship and its size and amenities seemed to fulfill our requirements.Pre-cruise contacts with Esther Paine ... Read More
We decided to cruise with 7 other friends in our community and always had this itinerary on our ‘bucket list’. The newly renovated ship and its size and amenities seemed to fulfill our requirements.Pre-cruise contacts with Esther Paine from Silverseas were excellent, and we embarked with high expectations for personalized service. Pre-planning of excursions and dining reservations went smoothly with web site. The arrival of the trip diary and luggage tags confirmed this.We had our own pre-arrival and hotel plans, but once we arrived at embarkation port, Silversea took over and we had smooth quick, transition. The cabin was perfect for us, impeccably clean with great service from our butler and porter.Everyone on board ship was smiling, curteous and so willing to serve us! We had anticipated use of the cabin bar, but found that there was constant offering of any liquors mixed drinks, wine, and specialized coffees in so many venues, that we failed to even open one of our bottles of liquor. Being able to freely move about the ship with our abundant choices in restaurants for breakfast, lunch or dinner, or in-between, (or have breakfast room service) allowed us to savor so many different cuisines, that we cancelled our reservation in La Dame.We were never disappointed in Indocine, Atalantide, or LaTerraza. Wine stewards and servers always tried to please us with choices. We were never able to fully take advantage of late-night entertainment, since the 10PM starting time was prohibitive. We enjoyed the ‘cultural’ lectures by Corey Sandler and would suggest more of the same. The guides on our shore excursions were excellent, especially in Saguenay, Sydney,(walking tour) and in extended PEI tour. We were so disappointed that the Fabuleuse performance was cancelled due to poor reservation sign-up, but S/S did not advertise it properly! Triois Rivieres was disappointment, and was not a good investment. Didn’t find anything of interest in Bar Harbor either. Cultural excursions in Boston might include art museums.. we planned our own and used cab service. Our experience persuaded us to sign on for another cruise next year. Read Less
6 Helpful Votes
Sail Date: September 2018
Because we loved the itinerary and to celebrate my 75th birthday. However, what we had planned for and looked forward to for a year, ended in a distressing and devastating experience, cut short by stormy seas and ports not on the ... Read More
Because we loved the itinerary and to celebrate my 75th birthday. However, what we had planned for and looked forward to for a year, ended in a distressing and devastating experience, cut short by stormy seas and ports not on the itinerary we had chosen, but rather selected by the captain due to inability to go to any of the ports on the schedule. Of the seven selected and scheduled ports, the ship went to only one of those. Aside from the tremendous disappointment of not being able to visit the places we had hoped to see, the discomfort of being on a ship in such stormy and rocky waters made for a most unpleasant and frightening experience. Unhappily, the Captain never gave advance information, but chose to announce it the evening before. Shortly after leaving our embarkation port of Tower Bridge the Captain announced because of severe weather ahead we would not be going to our first port but directly to our second port, Cork. And we did not go to any other of the scheduled ports. On the second day at sea, after having to forego our first port of call, the Captain announced we would not be going to the original destination. The weather and sea was severely stormy and I became deathly seasick, requiring the services of the ship's doctor. He came to our suite as I was not able to get out of bed. I was given an injection and was unable to leave the suite for the rest of the afternoon and evening. On the fifth day of the cruise the Captain again announced we would not be able to go to any of the next several ports, but would have to be on stormy waters for 36 hours heading directly to the final destination of Reykjavik. It was at this point I knew I could not endure that kind of sickness and misery. My husband was able to arrange a flight home from Glasgow at an additional cost of $2000 and extreme stress and agitation that caused. While this ship and Silversea Cruise Lines touts themselves as a luxury line with the utmost in comfort, care and luxury, we found the ship to be in a very distressed state and in need of refurbishing and cleaning. The thermostat in our suite never worked correctly, causing great discomfort of either being too hot or too cold. The water temperature in the shower would go from comfortable to scalding without any change being initiated. The towels and bathmats were thin and frayed and in desperate need of replacing. The drapes on the windows did not close properly, allowing a bright slit of sun to enter the room long before one would necessarily want to be awakened. And one of the more annoying issues for us began the very first evening. We were on the 7th floor, and the pool area was on the floor above us. Starting at 10:30pm and ending at midnight, or as early as 5am, the crew would be putting tables and chairs or chaise lounges away and would scrape them on the floor. Though we reported this problem immediately at least 5 times, it never ceased. This experience has put me off of cruising entirely. My husband, in particular, loves to cruise. It should be a wonderful way to enjoy the company of new friends and seeing fun and exciting places. That is not what happened and I would greatly urge anyone considering sailing on this cruise line to be aware of the lack of attention to the safety and concern for the guests and lack of caring and thoughtfulness expressed to their disappointment and distress. Read Less
6 Helpful Votes
Sail Date: September 2018
We were celebrating a special birthday for my wife. We loved the itinerary and made plans with dear friends for the celebration. Before we reached to first evening at sea the captain announced that we were passing our first port because of ... Read More
We were celebrating a special birthday for my wife. We loved the itinerary and made plans with dear friends for the celebration. Before we reached to first evening at sea the captain announced that we were passing our first port because of stormy weather and proceeding to our second scheduled port. The weather was so severe that day and night that my wife became extremely seasick, was nauseous, vomiting for hours. I was able to get the doctor to our cabin, he gave her an injection, and so went the first full sea day. After we spent the day at Cork the captain again announced a change of destinations wherein we missed the next 3 ports, again severe weather, and instead went to ports we have previously visited on other trips. We then proceeded to Glasgow, again not a scheduled port, to spend the night and next day. Before dinner in Glasgow the captain again announced that because of a severe storm we wound not to to the next 3 ports, but set off to Reykjavik which would entail 36 hours through stormy seas, to which my wife said she could not take that again. We disembarked in Glasgow and I was able to arrange air travel home. How does Silversea Cruise Lines and the captain of the ship account for putting the guests through the danger and discomfort of taking us to sea knowing what lay ahead? Should we not have been advised before embarkation of rough seas and given a chance to cancel our plans? Is money the driving force and more important then the guests comfort and safety? Read Less
2 Helpful Votes
Sail Date: September 2018
We chose this cruise because we had been on Silversea twice before and enjoyed the complete luxury as well as the intimacy of a small ship. We had never been to either Alaska nor Japan so we thought that it would be a great experience. ... Read More
We chose this cruise because we had been on Silversea twice before and enjoyed the complete luxury as well as the intimacy of a small ship. We had never been to either Alaska nor Japan so we thought that it would be a great experience. Knowing that there would be several sea days we thought that we would play bridge on those days ( or read). What was a real treat for us was the enrichment lecturers; each of them was very well prepared and so elevant to our cruise. The first lecturer was a professor of Migration economics who lectured about each destination in great detail before we arrived there. He went into detail about the history as well as the economy and demographics of our destinations. The second lecturer was a professor of the theater. Each sea day he would discuss a different show about East meets West. He went from the Mikado to South Pacific to The King and I and Miss Saigon. In each of these he discussed how the show portrayed the West meeting Eastern cultures. As an added treat on the last sea day he discussed Hamilton in detail. As always on a Silversea cruise the food was fantastic (as were the bar selections). While we could have dined alone at each meal we chose to sit with others each night at dinner, thereby meeting many others all of whom we thoroughly enjoyed dining with. I do have some problems with a few foods but the Maitre D' took care that each of our waiters were aware of my food allergies and I never hhad problems The ambience on the Silvershadow makes you think of the Italian influence on Silversea. This was especially evident in the bar which makes one think of an intimate European living room. Here we would enjoy cocktails and canapés as well as lovely piano playing each night before dinner. Our suite was lovely ( and very well located mid ship). As on all Silversea ships we were served by a butler as well as a steward. Needless to say, we wanted for nothing. The ports were interesting, especially the Japanese Northern most islands, which we would never have visited but for this cruise. The island of Hakodate is well known for its fantastic sushi but which we enjoyed. However, a real treat were the peoples themselves. Our first port, Kushiro, is a tiny port on the bottom of the island. Here the people went out of their way to treat us to a cultural show with Japanese dance, music and origami. As we sailed away those of us on port side were treated to Japanese music and dancing. ( We also had this at another Japanese port, Aomori. All in all, we could not rave about this cruise enough My only complaint is that my husband has mobility issues and there were very few shore excursions that he could do. Read Less
4 Helpful Votes
Sail Date: September 2018
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only ... Read More
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only a couple of yards to walk or wait 1/2 hour. I walked, Almost 100 yards. Struggled. Passengers asked if I needed help. Staff didn't bother. Lots of restaurants but charged 60 dollars extra in some. Food varied but always luke warm. Breakfast in cabin always came wrong. I complained the first time, to no avail. Even staff when standing next to doors seldom held open for you. Ignorant. The service wasn't as advertised. Packing case/unpacking. Paper on floor after cleaner had come in to clean. Was fed up with it all. The first night was asked if I wanted to sit with someone. I prefer this but was never asked again. Passengers asked me if I wanted to join them though. Found attention from passengers embarassing- but very thoughful . I'm not one to seek attention. I didn't think after compllaining to steward I wanted to complain anymore and cause to be be singled out by the staff. I decided to leave after 3 days. I wrote to Silver seas to ask for plartial refund. 500 dollar onboard credit never spent (couldn't have all been profit) but refused. The cabin was on standby and only booked a couple of weeks before. Cancellation I expect. Silver Spirit did offer 1k on future cruise. This was the last of finances and now on state pension and a bit of disability. Which I did convery to them. So impossible for me a future cruise. This was the cruise of a lifetime for me and the last one. Anyway if free wouldn't go again. Just a bog standard reply from them I expect./ They really don't care (well, they do when you book) ninutes to answer the phone. Week when you complain. Sign of the times. Read Less
1 Helpful Vote
Sail Date: September 2018
We were nervous about first cruise on Silversea cruise because, although many positive reviews, there were many negative comments. One was the food. We loved the menu in Atlantide which changed frequently; Indochine excellent; La ... Read More
We were nervous about first cruise on Silversea cruise because, although many positive reviews, there were many negative comments. One was the food. We loved the menu in Atlantide which changed frequently; Indochine excellent; La Terrazza was good but not as excellent as main restaurants. Another was wine. Their selection of included wines was excellent and if you prefered one they would go get it. Service: unlike some comments we were served quickly and competently. The wait staff and wine stewards bent over backwards to make us happy. Maybe the Transatlantic cruise has a higher ratio of crew to passengers, but we were overwhelmed with the quality of Silversea on this cruise. Entertainment has been also been rated poorly. The Silversea Singers were 6 young and very talented singers who included opera singers and jazz singers and all could dance. They put on a charming and highly entertaining show evry night. Cruise director Moss is excellent and if he is on your cruise you will be assured of a fun time! Read Less
1 Helpful Vote
Sail Date: August 2018
They need to supply tea making facilities in cabin. Butler service is about 30 mins for a cuppa. Had problems with water not being hot enough for cup of tea with room service and in restaurants. Complained and they did try, but some ... Read More
They need to supply tea making facilities in cabin. Butler service is about 30 mins for a cuppa. Had problems with water not being hot enough for cup of tea with room service and in restaurants. Complained and they did try, but some were a bit smart about it. Food not always hot. Room service breakfast was often just warm or cold. Toast was cold and like concrete. Pizzas dreadful. Pub lunch was bad food was cold and tasteless tried bits left most of it then went to the buffet. Need more menu choices in the Restaurants. Only seemed to be Seafood or Meat for mains and raw meats or seafoods for starters. Soups 2 seafood and tomatoe. I can't eat ,Ost seafood but my husband enjoyed. No duck or chicken. I didn't like the Italian restaurant. The lunch buffet was best for choices. scored 8 out of 10. My main problem is with their system in handling payments. paid $1914 on travel card 10/9 and then on 12/9 they put it thru again for $1914 which is pending but showing a date of 10/9. I now have no money to spend in England it is all frozen! They say this is normal and I have to wait for my bank to clear it 5 days. Their attitude, contact you bank, I did who cancelled and told by email they would send new ones in 7 days to Aust address. No help when you are travelling. This should never have happened why would a Company take full payment then 2 days after this put through a hold for the same amount but with different reference nos and think that this was the way to do business. Was told this is their system they just didn't have any empathy at all. Very very angry and disappointed. The Australian office finally got involved and she contacted my bank and got the 2nd charged cancelled but too late as cards cancelled. They are looking into this event so am waiting to hear what went wrong. Excursions were very good a bit pricey but they all are. We had an issue with 1st private car 4 hour tour they short changed us about 30 mins but I mentioned this and they gave us extra time on the 8 hour tour on the third day to make up. The concert was wonderful. The shuttles where provided were good. The other tours were good with no more than say 35 people eg they didn't fill the buses so numbers were smaller. I wouldn't change any of the tours that we did. Ports were good choice. 3 days in St Petersburg was needed. Loved the size and no of people on board and this was the best aspect of what they offered. Ship was very elegant and pleasing, no loud rap music etc. Entertainment was pretty good. A lot of wait staff and Butlers so can't understand why food and hot water can't be hot for room service & restaurants. Attention to detail could be improved in this regard. Read Less
7 Helpful Votes
Sail Date: August 2018
Fabulous ship. The ship was appointed well, luxurious, clean, well serviced. The crew and management were perfect. The cuisine was remarkable. The Captain was out of the movies elegant and efficient. The expedition staff was uncaring, ... Read More
Fabulous ship. The ship was appointed well, luxurious, clean, well serviced. The crew and management were perfect. The cuisine was remarkable. The Captain was out of the movies elegant and efficient. The expedition staff was uncaring, sloppy, not friendly, poor in execution of excursions. As soon as the ship handed us off to the expedition staff, it became like we at a campground. The expedition staff is indifferent without service attitude. We had no idea which landings were wet and which were dry. As we got to the port, it was clear and the ship could have told us before we boarded. Guess they enjoy their free ride and leave the clients to their own. The last day of the cruise, we left the boat on Zodiacs and were put on a bus enclosed for one hour waiting without direction. No staff accompanied us. We had no direction. Senior citizens were left to figure out where to go on the plains of windy Greenlandon excursions. It’s a miracle no one was seriously injured although a few people fell a bit. As we left the ship, the expedition guide said, “Honestly, I have not heard back from the guide company, so I hope they come.” At lunch, a buffet was set up insufficient creating a large cafeteria line. The bathroom wait was 45 minutes. The excursions on Zodiacs to see the icebergs were brilliant and beautiful. Really unmatchable. The cruise was generally fantastic. It was hard to leave the ship. Only the expedition segment was painful and disappointing. Read Less
1 Helpful Vote
Sail Date: August 2018
We chose this cruise because I wanted to cruise the Baltic Sea and my husband doesn't like big ships. I hadn't been on silversea before but I liked the itinerary and the cruising dates. My sister and her husband joined us. ... Read More
We chose this cruise because I wanted to cruise the Baltic Sea and my husband doesn't like big ships. I hadn't been on silversea before but I liked the itinerary and the cruising dates. My sister and her husband joined us. They thought the pricing was rather high and they didn't want to dress for dinner. However I convinced them it would be worth the cost and effort. After booking I was second guessing my decision because I found the SilverSea travel agent really shockingly terrible. He didn't return my phone calls or emails. I only spoke to him when I was lucky enough to reach him directly by phone. I was absolutely appalled. He never returned my sister's emails or phone calls either. Also I read some bad reviews on the chat line. Happily the cruise was fabulous in almost every way. The service was superb! Our suite was large, clean, functional and beautiful. We loved every restaurant and lounge. The decks were fantastic and the entertainment was outstanding. We had a great time in every port. The only area that didn't measure up were the SilverSea excursions. They could definitely have been much better. For example, not one of them had headsets and the groups were too large not to have them. That wasn't the only problem but I'm going into details on that. Luckily, we booked Alla Tours in St Petersburg which was excellent. Read Less
1 Helpful Vote
Sail Date: July 2018
We traveled with another couple and although we all have cruised before, never on a high-end ship such as Silver Seas. Personally, I enjoyed the itimacy of a smaller crowd. Crew was thoughtful, attentive and courteous the entire trip. ... Read More
We traveled with another couple and although we all have cruised before, never on a high-end ship such as Silver Seas. Personally, I enjoyed the itimacy of a smaller crowd. Crew was thoughtful, attentive and courteous the entire trip. Food was excellent, except for The Grill, where the service was a bit slow and food was sometimes luke warm (especially, side dishes). However, in all restaurants we dined at, food was delicious! I had trouble with my room key card not opening my door and had to have a replacement key made-up on a daily basis. The embarkation process went smoothly as well as disembarkation, although we needed a van after disembarking, but one was not readily available. The pros have definitely outweighted the cons on this voyage, but due to the cost, I would probably think twice before travelling on such a high-end ship, but that is not to say that I would rule it out due to the cost. As previously stated, I enjoyed the smaller amount of guests and the food and service was superb! Read Less
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