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7 Helpful Votes
Sail Date: October 2018
We thought the ports seemed interesting however we were not able to go to 3 of them. The daily activities were lame. Since we had to spend so much time on the boat we were often bored. The food was about a B-,most of the time. Most ... Read More
We thought the ports seemed interesting however we were not able to go to 3 of them. The daily activities were lame. Since we had to spend so much time on the boat we were often bored. The food was about a B-,most of the time. Most of the crew was helpful. Overall, the cruise was disappointing. Because the weather was so bad, we feel this trip should not have been scheduled so late in the season. On a positive note, our butler was very helpful and attentive as were waiters in the dining room. The dinner in the gourmet dining room was not worth the $60 a piece price . Also, the food in the Italian dining room was not the quality we expected, so we ate there only once. The breakfast buffet was enjoyable as the selections were vast and well prepared. We will have to give great thought to returning to Silver Seas. Read Less
Sail Date: October 2018
We chose Silversea's Montreal to New York based on the itinerary and reputation of the cruise line. The Silver Spirit is definetly upscale with design and excellant, friendly service throughout the ship. The dining options were ... Read More
We chose Silversea's Montreal to New York based on the itinerary and reputation of the cruise line. The Silver Spirit is definetly upscale with design and excellant, friendly service throughout the ship. The dining options were plentiful and good , not great , which was a bit disappointing . For a 10 day cruise , even though the dining options were varied, the menus stayed the same . It would have been nice to have a more varied menu. The one thing that was nice was the availability of the all around menu at every venue , which did give some additional variety. The Silversea Cafe on deck 8 was a daily staple , with snacks and lattes from 6:30am ... The itinerary lived up to the expectations, excursions we're well planned , and for the most part small. One negative would be the alloted time in some of the ports. The excursions were that good ,but we felt rushed because of time contraints on getting back to the ship. The tour guides were very good other than one on food tour Quebec City , disorganized and tour not as advertised. The major disappointment for those who like to workout was the small exercise area with limited machines and very small area for classes. This could certainly be an enhancement for SilverSea to consider. One suprise was the quality of the entertainment . A very talented troupe of singers and dances (Voices of Silverseas) were absolutely entertainng with the variety of song and dance that we didn't miss a show . Read Less
3 Helpful Votes
Sail Date: October 2018
We chose this cruise because we love the service on Silversea and wanted a small ship experience in cruising the St. Lawrence Seaway to experience fall colors. The timing was perfect as we were able to see the fall colors throughout New ... Read More
We chose this cruise because we love the service on Silversea and wanted a small ship experience in cruising the St. Lawrence Seaway to experience fall colors. The timing was perfect as we were able to see the fall colors throughout New England and Canada over the 10 day cruise. The excursions allowed options that customized our experience and we chose a variety including, but not limited to, a seaplane flight in Saguenay, bike ride in Quebec, and a mansion tour and walk along the cliffs in Newport, Rhode Island. There were many opportunities to enjoy local food through tour options. We loved the Lobster Lunch in Halifax and the Sugar Shack in Trois Rivieres! In Bar Harbor, we rented electric bikes on our own at the Pedego Store located right at the dock where we tendered and enjoyed our own ride through the Acadia National Park and town. The remodel of the ship has increased options for dining, however the cold weather limited the options as the Pizza Restaurant and the Grill are outside. That said, they do have outside heaters and blankets so we did choose our favorite dining place, The Grill, a couple of times. The Atlantide, Indochine and La Terrazza allowed a variety of types of culinary experiences. If you book on Silversea, be sure to make restaurant reservations online ahead of the cruise. Some restaurants do not need reservations, but specialty venues do and they fill up. There is always seating in Atlantide and Indochine. The Arts Cafe is fun any time of day, but limited seating with the cold weather. When it is warm outside, there is extended seating on the deck off the back of the ship, however, they did allow us to sit next door in the Silver Note during the day when the Silver note was not serving dinner. We also dined in our suite the first night and our butler delivered, wine, appetizers and main courses all elegantly served in our suite. As for entertainment, the shows were always fun, however we tend to choose only a few that spotlight our taste in music and songs. We loved listening to the piano and guitar music in Doce Vita Lounge on most nights either after the show, or instead of the show. The Silver Note includes a Jazz singer and pianist during dinner, but you can also go in for drinks after the last seating. The layout of the Silver Note in the Spirit is not as nice as the Muse however as the bar is not actually in the restaurant which we really liked in the Muse, so we could actually sit at the bar any time of the evening. We did not care for the destination lecturer on this trip, however he was knowledgeable, but we thought he was a bit boring. On other trips we have enjoyed the lectures, it just depends on personal preference. The lectures can be attended or watched on the TV in your suite later. The cruise director, Jimmy, was outstanding. He happened to be on our last cruise and we were glad to see he was again our director as he is outstanding. All service from the time you step on the ship, till the time you depart, is personal and excellent. We are repeat customers of Silversea due to their service and overall experience. Our next cruise with Silversea will be an expedition to the Galapagos and then bak on the Muse for 14 days in Australia and New Zealand. Read Less
2 Helpful Votes
Sail Date: October 2018
After an illness in the family, we needed some "away" time, but not too far away. So we selected a 10-day cruise up the east coast and down the St. Lawrence to Montreal. Our first cruise on SilverSea and we were not ... Read More
After an illness in the family, we needed some "away" time, but not too far away. So we selected a 10-day cruise up the east coast and down the St. Lawrence to Montreal. Our first cruise on SilverSea and we were not disappointed. Our cabin was larger than on many other cruise lines, the food and service were excellent, our butler and attendant were incredibly friendly, attentive and helpful -- Any request received an almost instant response -- we wanted to bring those two home with us! Staff on the ship were amazing in the way they seemed always to remember our name! Cruise Director, Jimmy Kovel was a real card and always entertaining as well as being on top of many many aspects of the cruise. We have sailed with seven companies; and SilverSea is right at the top of the list! One suggestion would be to engage some experts in various fields for informative lectures on board, especially on days with no port of call.. Read Less
Sail Date: September 2018
We took this cruise because of the time. The ship was great! The cabin was wonderful! The Butler was special! Most of the meals were wonderful. Our dinners were really made wonderful because of Karolina, the head wine steward. She was a ... Read More
We took this cruise because of the time. The ship was great! The cabin was wonderful! The Butler was special! Most of the meals were wonderful. Our dinners were really made wonderful because of Karolina, the head wine steward. She was a delight! Breakfast was not up to par. The service at breakfast was VERY slow! Painfully SLOW! The shore excursions were lacking! It appeared that the ship wasn't aware of how poor some of the excursions were. The walking tour at Trois Riveres was so bad that most people left the tour before it was 1/2 done. The tour at Syndey, walking tour, was also way below par! Again, many of us left the tour & went on our own. The gift shop was the worst I have ever seen on a ship. (This is our 8th cruise). The gems were (some) lovely but the prices were extremely inflated. This is the first time we haven't purchased something from a ship gift shop. It lacked things were that would be needed on a trip, I.E. a hat, a sweatshirt, a poncho for the rain, a scarf, etc. Would we go again? Never on this itinerary! Never to stop in Syndey, Canada. Why do you stop there? There is absolutely NOTHING worth seeing or doing in Sydney! When we disembarked in Montreal it was a free for all! VERY UNORGANIZED. It was cold, rainy and windy. Some of us were left to fend for ourselves in the elements. We finally found someone to help with our luggage & paid him for his help. It was much appreciated. We took the tour of Montreal, again, not up to the Silverseas standards. When we arrived at the Montreal airport it was once again a free for all. Very disappointing. On another note, the hotel in New York, The Parker is also below the expected standard for Silverseas! Read Less
Sail Date: September 2018
Embarkation from NYC was fabulous. We arrived in the city a few days early and enjoyed our time there. The ship is clean, well maintained, and attractive. Our cabin was the same. Roshan and Aaron were fantastic at their duties, always ... Read More
Embarkation from NYC was fabulous. We arrived in the city a few days early and enjoyed our time there. The ship is clean, well maintained, and attractive. Our cabin was the same. Roshan and Aaron were fantastic at their duties, always friendly and happy to comply with our requests. We enjoyed most of the dining rooms although we did not go to LaDame because of the upcharge. I can't praise the cruise director, Jimmy, enough. His sense of humor and accessible demeanor made the trip very enjoyable. (I still can't get over the trivial pursuit answer of "The Bodyguard.') As for entertainment, I'd have to say I enjoyed the guitarist most of all. His music selections were ideal and his talent shone with each performance. The other entertainers were quite fun, talented, and friendly. I think my one negative comment would be the need to choreograph the shows more professionally. Now, to the ports. I feel that the Trois Rivieres port could have been omitted and more time spent in Quebec City. The rest of the ports each offered sights and information that were beneficial and enjoyable. As for the shore excursions, the tour guides were fabulous. Each had wonderful senses of humor and their enthusiasm for their home towns was quite apparent and much appreciated. We did not travel with children. Actually, we saw no children on the ship. Of course, it occurred after the start of school. I would return to Quebec City; in fact, we did just that after we disembarked. As for the other ports, none stand out as places to return. That being said, keep in mind that we had already been to Newport and Boston more than once. All in all, we had a fantastic trip. Read Less
Sail Date: September 2018
This was our second cruise with Silversea, and we loved it equally as much! The ship was renovated earlier in the year, so the cabin was state of the art. It was especially helpful to have a bedside electrical outlet for my C-Pap machine. ... Read More
This was our second cruise with Silversea, and we loved it equally as much! The ship was renovated earlier in the year, so the cabin was state of the art. It was especially helpful to have a bedside electrical outlet for my C-Pap machine. And USB ports for charging devices was a plus. The bathroom is so spacious and the shower beats mine at home, with its instant hot water! The bed was so comfy that we slept well every night. We ate at all of the restaurants sans one. The food was beyond fabulous, interesting and beautifully presented. Our butler and room attendant were both very kind, attentive, and caring people. We enjoyed the excursions, which were varied and interesting. My top three: The smaller ship makes for a more intimate vacation, the attentive and caring staff, who appear to never have a bad day; and no 'little darlings' on board! Read Less
Sail Date: September 2018
We picked this cruise to celebrate our 75th and 80th birthdays! It was the perfect venue. My husband has mobility issues and the size of the Silver Spirit was manageable for him. The staff was outstanding in assisting him with the shore ... Read More
We picked this cruise to celebrate our 75th and 80th birthdays! It was the perfect venue. My husband has mobility issues and the size of the Silver Spirit was manageable for him. The staff was outstanding in assisting him with the shore excursions. Our butler was very attentive and we enjoyed the daily breakfast in our stateroom complete with tablecloth and the finery of a hotel. The food is absolutely superb. The restaurants and menu selections are extensive and a culinary delight. We didn't pass up breakfast, lunch or dinner. We ate too many desserts! The entire crew is courteous and efficient and made our voyage delightful. Our suite was decorated with happy birthday balloons and we each received a fabulous, individual cake. The smooth sailing took us to ten destinations filled with beautiful venues and historic sites. All expertly described by the tour guides. Three on shore lunches were indeed a delight! Read Less
1 Helpful Vote
Sail Date: September 2018
We decided to cruise with 7 other friends in our community and always had this itinerary on our ‘bucket list’. The newly renovated ship and its size and amenities seemed to fulfill our requirements.Pre-cruise contacts with Esther Paine ... Read More
We decided to cruise with 7 other friends in our community and always had this itinerary on our ‘bucket list’. The newly renovated ship and its size and amenities seemed to fulfill our requirements.Pre-cruise contacts with Esther Paine from Silverseas were excellent, and we embarked with high expectations for personalized service. Pre-planning of excursions and dining reservations went smoothly with web site. The arrival of the trip diary and luggage tags confirmed this.We had our own pre-arrival and hotel plans, but once we arrived at embarkation port, Silversea took over and we had smooth quick, transition. The cabin was perfect for us, impeccably clean with great service from our butler and porter.Everyone on board ship was smiling, curteous and so willing to serve us! We had anticipated use of the cabin bar, but found that there was constant offering of any liquors mixed drinks, wine, and specialized coffees in so many venues, that we failed to even open one of our bottles of liquor. Being able to freely move about the ship with our abundant choices in restaurants for breakfast, lunch or dinner, or in-between, (or have breakfast room service) allowed us to savor so many different cuisines, that we cancelled our reservation in La Dame.We were never disappointed in Indocine, Atalantide, or LaTerraza. Wine stewards and servers always tried to please us with choices. We were never able to fully take advantage of late-night entertainment, since the 10PM starting time was prohibitive. We enjoyed the ‘cultural’ lectures by Corey Sandler and would suggest more of the same. The guides on our shore excursions were excellent, especially in Saguenay, Sydney,(walking tour) and in extended PEI tour. We were so disappointed that the Fabuleuse performance was cancelled due to poor reservation sign-up, but S/S did not advertise it properly! Triois Rivieres was disappointment, and was not a good investment. Didn’t find anything of interest in Bar Harbor either. Cultural excursions in Boston might include art museums.. we planned our own and used cab service. Our experience persuaded us to sign on for another cruise next year. Read Less
Sail Date: April 2018
We sailed on the Silver Muse in late April/early May on the transatlantic cruise to Ireland and had a fabulous cruise! We embarked in New York (most people got on in Fort Lauderdale) so embarkation was shockingly easy. Since nobody was ... Read More
We sailed on the Silver Muse in late April/early May on the transatlantic cruise to Ireland and had a fabulous cruise! We embarked in New York (most people got on in Fort Lauderdale) so embarkation was shockingly easy. Since nobody was getting off in New York, we figured our cabins would be ready and they were. We were on and having lunch by noon! Our suite was 719, which is a superior veranda suite. It was in excellent condition and very comfortable for our cruise. The bed was comfortable with nightstands on each side, there was plenty of storage in the drawers and the closet. The sofa and chair were great for breakfast in our suite and the table accommodated us well. There is a folding table top that can be used as well. The TVs in the mirror worked fine. The bathroom was smallish with one sink and a separate shower and tub. The shower worked great with a rainfall and handheld shower head that was fine for an overhead shower head. The location was very central to everything. A couple minor quibbles. The safe would not show what number you entered, so you had to hope you got it right when the time came to open it! And the doorbell was a buzzer, not a nice chime. The casino was small but active. The shops were very unbusy and overpriced. They could probably be scaled back and the space used for something more engaging. The public areas were in excellent condition. We spent a lot of time in Dolce Vita for a cocktail before dinner. The decor throughout the ship was unobtrusive and the artwork was generally appealing to us. The gym was small but never overcrowded even on sea days. There was a nice walking track outside on the top deck. The service was excellent throughout. The restaurant servers would address us by name and were always ready to refill your glass. Meals were not quick, generally 90 minutes to two hours but we tended to get several courses. Occasionally it was slow but rarely. Bar service was excellent as well. Our butler, Briston, was fabulous and was ready to assist however he could. We thought the food was superb! We dined in all the restaurants except Hot Rocks, which didn’t appeal to us on a cool to cold weather cruise. We thought La Dame was excellent and returned for a second visit. Likewise for Silver Note—the lobster is fabulous! (And we’re from Maine!) The jazz duo there was great and we closed the place down a couple times. We enjoyed La Terrazza for breakfast, lunch and dinner. Desserts were excellent as well, especially the gelato and the deconstructed lemon meringue pie in Atlantide. We dined early and had no trouble getting in to Atlantide or Indochine at all. The one exception on food was the steaks. One was not flavorful and one was undercooked. I just ordered other items instead—plenty to pick from! The entertainment was very good. There were three lecturers on board to talk about local history, espionage and cruise history. We didn’t go to all the evening shows but they had a guest violinist on board who we really enjoyed. There were two cooking demonstrations and a couple theme lunches in Dolce Vita which were a combination meal and entertainment experience. There were multiple movies to pick from in your suite and they showed some movies in the theater. The ports were good. We liked the overnight in New York. The Irish ports seemed not quite ready for cruise ships. In Galway, for instance we had to tender and that’s a rough port (boarding and getting off the tender was quite an experience) and then once in port we were in the industrial part of town and then there was a walk to the shopping and sites. And that was after a long wait to clear Irish immigration on board, with passengers waiting a good 45 minutes in line. The other ports were similar but no tenders were necessary. We didn’t feel like venturing out on our own so we took the Silversea tours which were fine. Nice comfortable buses with adequate or better guides. Disembarkation in Dublin was easy. We had a late flight so we got off among the last groups. There was a long taxi line but the weather was ok. Overall, this was a great cruise. We really enjoyed the Muse and would definitely sail on her again. Read Less
5 Helpful Votes
Sail Date: November 2017
Wanted a relaxing, quiet cruise to Caribbean but instead experienced a nightmare. Silversea had preplanned a renovation of the pool deck prior to the cruise commencing without any prewarning so we could choose an alternative. The work ... Read More
Wanted a relaxing, quiet cruise to Caribbean but instead experienced a nightmare. Silversea had preplanned a renovation of the pool deck prior to the cruise commencing without any prewarning so we could choose an alternative. The work involved installed two large tents over parts of the deck where Contractors flown in from Italy ripped up the deck, put down new teak and then large sanders . The noise initially started at 8 am however hotel director eventually only allowed them to start work from 10am .whilst they stopped work for a couple of hours midday to enable the deck food to be served frankly the noise was appalling and very few ventured out onto the pool deck when they worked. The passengers queued up to complain but advised that “shore personnel” had insisted the non emergency work should proceed irrespective of passenger complaints. The Captain and Hotel director tried to stop it but failed.passengers were treated with contempt. We have travelled over 100 days with silversea and will never ever set foot again on one of their ships to be treated this way. Noise from the deck work could also be heard inside our cabin and verandah deck. Hopeless on a Caribbean hot cruise. Inside the Panama a lounge was used to sell fine art- a downmarket activity suited to lower class ships. Food was boring and menus were similar most days. No hot deserts except final night which was inedible. Silversea has lost the plot. Need to go back to basics and decide what they want to be. Clear they are trying to cut costs to compete. All in all after over 70 cruises with a number of ships this was the worst cruise ever. Read Less
1 Helpful Vote
Sail Date: November 2017
Loved my last and first Silversea cruise 5 years ago and was hoping my second one would be as wonderful----it was not. For some stupid reason the company and captain decided to replace some of the pool deck while at sea on the cruise ... Read More
Loved my last and first Silversea cruise 5 years ago and was hoping my second one would be as wonderful----it was not. For some stupid reason the company and captain decided to replace some of the pool deck while at sea on the cruise (there was no immediate need to fix or replace and after they almost finished---it didn't look much different than before). It was EXTREMELY disrupted with 1/4 of the deck closed in certain areas the entire cruise. Noise of electric sanders, hammers, construction workers talking was VERY Loud. The noise at certain times would clear out the entire level of people using the pool to go to another deck or back to their cabin. There were limited pool deck lounge chairs due to this the entire cruise. They closed the entire pool deck the last evening of the cruise so they could clean the entire pool deck area getting ready for a company that reserved the ship for a cruise starting the next day, The pool and jacuzzis were closed along with the Steak Rock Grill the last night---ridiculous!!! The crew and many staff supervisors had no idea why this construction was going on and all said it should have been done when the ship was to get refurbished very very soon. The crew were getting hundreds of complaints---and it took to about 4/5 of the cruise while this was going on to the ship to apologize for all the inconveniences---and offered some future cruise credit. No reason this should have been going on during the cruise. I sent pictures and video of all of this on many of the days to Silversea from my travel agent and never personally heard back from them. Oliver the bartender was the best bartender/staff member I've ever seen on 46 cruises---he was also the best entertainer on the ship. The luxury catamaran excursion in St. Lucia was absolutely Wonderful. The rum distillery excursion in Grenada was the worst excursion I've ever been on. Would have been a fantastic cruise if it wasn't for the construction going on at the pool deck every single day of the cruise. Read Less
3 Helpful Votes
Sail Date: November 2017
The Silversea cruise had some positives, namely very nice staff and excellent food choices.The exercise classes offered were good.The cabin was nice. I had high hopes as this company is more reputable than the cruise I had been on ... Read More
The Silversea cruise had some positives, namely very nice staff and excellent food choices.The exercise classes offered were good.The cabin was nice. I had high hopes as this company is more reputable than the cruise I had been on before.This was family get together, and special trip for 86 year old mother in law. She was disappointed, got sick and will not go on another cruise. Embarkation and disembarkation was fine, the cabin was lovely, some of the places we stopped at were very nice but you need to do your research beforehand and plan trips in advance, as the ports themselves are sometimes uninteresting and even dangerous if you just walk off.The entertainment was dreadful, really unprofessional. The pooldeck was being renovated during the cruise, so for much of the time there was noise, dust and dangerous cables lying across the pooldeck, very dangerous and not nice at all for people wanting to relax poolside. There seemed to be no O,H and S in operation here. Pretty shocking really. Read Less
1 Helpful Vote
Sail Date: November 2017
We hate to fly, so this cruise attracted us because we could drive to NY and avoid one flight. Sailing out of NY Harbor at sunset is an incomparable experience. Destinations were well chosen and sailing was quite smooth - little motion. ... Read More
We hate to fly, so this cruise attracted us because we could drive to NY and avoid one flight. Sailing out of NY Harbor at sunset is an incomparable experience. Destinations were well chosen and sailing was quite smooth - little motion. Food quality was excellent and service above average. Selection of house wines and premium wines was very good. Bar service excellent. We spent 3-4 days at sea, and wished there have been better structured meet & mingle events at the beginning so we could bond with other couples for the remainder of the cruise. Biggest downer was very limited TV, nothing but news channels and ESPN - no movies and the DVD's in the library were awful. Public Rooms and Restaurants nicely decorated & appointed. The Gym was barely adequate and some equipment wasn't working. We only used tender service at one destination (St. Barts) it would have been nice to have published schedule of Tender departures. (We missed opportunity to dine ashore because we arrived too late for the tender.) Read Less
2 Helpful Votes
Sail Date: November 2017
I selected this cruise due to itinerary and the flight purchase inclusion. I had never experienced 'all inclusive cruising' and was not disappointed. There was an issue that I've taken to corporate; feel it was an anomaly ... Read More
I selected this cruise due to itinerary and the flight purchase inclusion. I had never experienced 'all inclusive cruising' and was not disappointed. There was an issue that I've taken to corporate; feel it was an anomaly and am disappointed it hasn't been fully addressed to date. Barring that and ship repairs that interrupted the entire cruise on the pool deck, I would love to have an unblemished experience in the future. The staff is incredible and their attention to each person aboard is to be commended. My Butler Mae, our sommelier Marco and everyone in La Terrazzo , the fitness leader Katerina were above outstanding. Jeffrey in the Panorama Lounge was very entertaining and very accommodating. I dined in the dining room only a few times and they address me by name - appreciated! I enjoyed out Bridge instructors and the lessons. I am remiss at remembering all of the names of the staff I would like to commend. Silversea, please address the unpleasantness of the suite issue. I want to recommend this line to all! Read Less
1 Helpful Vote
Sail Date: November 2017
This cruise was chosen because it was convenient with bridge and hosts. Bridge was fair to poor and not enough players. The teacher was uninteresting. Food was best of over 50 cruises. La Terazza, the Italian restarant could hold ... Read More
This cruise was chosen because it was convenient with bridge and hosts. Bridge was fair to poor and not enough players. The teacher was uninteresting. Food was best of over 50 cruises. La Terazza, the Italian restarant could hold its own in N.Y. or Italy with great food and super service, as well as a wide variety of wines. Crew was excellent, accomodating and very pleasant except for poor customer relations officer. Outstanding cruise director. entertainment fair at best (except cruise directors show - wonderful). All was musically themed and mostly boring. The 2 enrichment lectures were very good Construction on pool deck entire trip was very disturbing. We should have been given an opportunity to change voyages in advance. The money did not make it right. Excellent gentleman host. food service and bar service terrific. Choices of alcoholic beverages especially wine was top notch and included. I have booked 2 more on Silversea. Read Less
1 Helpful Vote
Sail Date: November 2017
This was my 5th cruise on the Whisper, one of my favorite ships. It is so welcoming Intimate , and fun. The staff is beyond 5 star. One this particular sailing i ffound the food to be greatly improved in the quality and preparation. ... Read More
This was my 5th cruise on the Whisper, one of my favorite ships. It is so welcoming Intimate , and fun. The staff is beyond 5 star. One this particular sailing i ffound the food to be greatly improved in the quality and preparation. The wine selection is very good, and if for some reason you dont care for what they are serving,they will try their very best to get you your preference. Having a butler are your beckon call is also a real plus The international hostess and gentleman host -were some of the best I have encountered One never has to be alone or eat alone, unless you wish. Its a perfect venue for singles as Well as couples. The new entertainment is far superior to what was presented in the past. Its is obvious they are making a real effort to improve the entertainment. I am looking into booking my next Silver Sea cruise ASAP Read Less
2 Helpful Votes
Sail Date: October 2017
The ships size is very nice and getting on and off the ship went very smoothly. Embarkation from NYC was lovely seeing the city light up as we cruised out of the harbor past the Statue of Liberty. We’ve been on 8 cruises and we were ... Read More
The ships size is very nice and getting on and off the ship went very smoothly. Embarkation from NYC was lovely seeing the city light up as we cruised out of the harbor past the Statue of Liberty. We’ve been on 8 cruises and we were disappointed there was no food/buffet on the pool level as we cruised out of the harbor as there was on all past cruises. We found the ship to be very, very tired. It definitely needs updating. Our suite was nice and spacious (we had a high category suite) but again it needed pizazz and updating. We found service to be very good, no complaints there. We found the food quality for the most part to be very mediocre and disappointing. The food and service at LA Dame though was better, although you did have to pay an extra $60. Per person. Wine prices and selection were quite good and the wine prices very fair. This was only our second cruise on Silversea and it will be our last. All our other cruises have been on Regent which we find far superior. I must add that our last cruise in April was on Regent’s newest ship, which is so over the top! The chandeliers, artwork and sculptures were just amazing. We stopped at 10 ports of which 6 were interesting, I have no idea why they stopped at the other 4. I also thought the excursion prices were too high. Again, on Regent excursions are free. Read Less
1 Helpful Vote
Sail Date: September 2017
Let me add my voice to the choir of complaints about the awful September 2017 Silversea cruise that was supposed to circumnavigate Newfoundland but did not. Like others on this forum, I have found Silversea management to be utterly deaf to ... Read More
Let me add my voice to the choir of complaints about the awful September 2017 Silversea cruise that was supposed to circumnavigate Newfoundland but did not. Like others on this forum, I have found Silversea management to be utterly deaf to our laments. We were delayed in Manhattan for two days for the good reason that Hurricane Jose had stalled directly in our path north to Canada. On the third day, however, the company inexplicably decided to sail the ship directly in to the storm. The result was as you might expect. The captain reported 20 foot seas and 65 mph winds (understatements, I suspect). The ship heaved and groaned. Some passengers were terrified, many were sick, and most all were cabin-bound for the 30 hours of this miserable passage. We heard reports that the seas were high enough to intrude under balcony doors on deck 4, and that a pipe burst on deck 8. To compound the misery, the rest of the tour was truncated and dull. We did not circumnavigate Newfoundland, surely the point of the cruise for most passengers. Instead, we genuflected briefly at St. John, then sailed back south through the Gulf of St. Lawrence and the St. Lawrence River. The truly aggravating aspect of this is that the shortened itinerary was surely known to Silversea before we set sail, but was not revealed until we were under way, too late for us to reconsider. Raise your hand if you think this was an accident. The shore excursions were expensive and poorly done. This was nicely captured at a port call we shared with Viking. As we high-paying Silversea types piled on to school buses, the middle brow Vikings were offered luxury tour busses. The cabin was capacious, though the mattresses were oddly narrow. The food was generally excellent. The staff was excellent without exception, but sometimes as baffled as the passengers by the evolving itinerary. You might think that Silversea management would be interested in explaining how this debacle came about, but you would be wrong. Silversea seems intent on maintaining strict radio silence; perhaps, upon reflection, they are too embarrassed to speak. Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise because it circumnavigated Newfoundland.They changed our schedule and eliminated half the cruise and 4 stops AFTER we left port, and no one will answer our emails or phone calls regarding a refund. We spent well over ... Read More
We chose this cruise because it circumnavigated Newfoundland.They changed our schedule and eliminated half the cruise and 4 stops AFTER we left port, and no one will answer our emails or phone calls regarding a refund. We spent well over $30,000 on this 12 day cruise and they will not even respond to our inquiry. The menu was nearly all meditteranean and had very little variety and no local fare. The wine list was below par for the price. The staff, room attendants, bar tenders, waiters, etc were extremely nice. The shore excursions were cut short due to mass confusion on disembarking, thus getting us off the ship too late for the full itinerary for which we paid. The concierge desk was polite but totally helpless. The fact that no one from this company will have the decency to return our calls or emails is proof enough that they are NOT user-friendly. Run far and fast from Silversea. Seabourn, Oceana, and others are far superior for much more reasonable fares. You've been warned. Read Less
3 Helpful Votes
Sail Date: September 2017
We were detained in NYC for two days and then sailed directly into the waters affected by Hurricane Jose - 20 foot seas for more than a day . Thanks God we didn't lose an engine !!! Missed three ports of call that most would ... Read More
We were detained in NYC for two days and then sailed directly into the waters affected by Hurricane Jose - 20 foot seas for more than a day . Thanks God we didn't lose an engine !!! Missed three ports of call that most would consider among the more important of the itinerary , while spending an extra day at sea . The captain was nowhere to be found and his daily briefings , which were hard to understand , amounted to nothing more than could be seen on the in suite TV . All other similar cruises ( NYC /Montreal ) sailed thru the Cape Cod canal - we did not . Using the canal could have saved us sailing into Jose's influence . If not for Cruise Director Vicki ..... On a positive note , the six young people providing the evening entertainment WERE TERRIFIC . Staff was OK , nothing special . BTW , even Holiday Inn provides free , unlimited WiFi . Read Less
5 Helpful Votes
Sail Date: September 2017
It was our 30th anniversary. We chose this cruise for the stated itinerary - specifically, going around Newfoundland, with 4 port stops there. We did not get this, however. We departed a day and a half late due to Hurricane/Tropical Storm ... Read More
It was our 30th anniversary. We chose this cruise for the stated itinerary - specifically, going around Newfoundland, with 4 port stops there. We did not get this, however. We departed a day and a half late due to Hurricane/Tropical Storm Jose sitting offshore of New York. But, even then the storm was still offshore and the Captain sailed directly into it (making for an interesting day at sea). No one on board could answer the question about why it was okay to sail into the storm then, but it wasn't okay to sail into it when we were originally scheduled to leave. The Captain used the weather delaying the beginning of the cruise to justify poor route change decisions in the aftermath. After we had set sail, the Captain announced that he was eliminating every Newfoundland stop, plus the St. Pierre stop, (5 total) and he was adding 3 other stops - stops that are typically on most of the other cruise itineraries. This cut down the distance to sail significantly, and those three stops, while nice places, are on every cruise on every cruise line in the Maritimes. The Captain said the decision was due to the weather, but that was simply not true. The storm was not scheduled to move into the areas we were scheduled to go (and it didn't go there). Guests all over the boat were absolutely outraged by this decision and after another day and lots of complaints, the Captain changed the itinerary again, adding back St. Pierre and St. John's, and eliminating 2 of the 3 stops he had added the day before. By our calculations, we could have still sailed around Newfoundland, if we eliminated Sydney and by eliminating just one Newfoundland port, Woody Point, we could have still had most of the Newfoundland experience. Our 12 day cruise with 9 scheduled ports ended up being a 10 1/2 day cruise that stopped in only 6 ports. When asked about getting some of our money back because of the poor schedule decisions made by the Captain, my original cruise consultant simply spouted that the fine print of the sailing contract allowed for any changes that they saw fit to make and there would be no cash back, not even a discount on a future cruise. We ended up paying $30,000 for basically the usual stops on a usual cruise that any cruise line would make (and for a lot less money). Not acceptable! It's a shame that this cruise line is so poorly run. The ship was lovely, and just the right size. Embarkation was easy and quick. Entertainment was pretty good, with talented performers and some fun shows. The room was nice and the beds comfortable (although the furniture in our $30,000 suite was so uncomfortable is was basically unusable). The staff all over the boat was outstanding. The personal service was great. Front desk staff, while nice, were pretty uninformed about what was going on with the changes. We never saw the Captain. I figure he was hiding because everyone was so upset about the itinerary changes. My experience with the Spa was poor. They made me wait 20 minutes for a simple manicure, and there was no one there. The woman who did my manicure wasn't even a manicurist. It was the worst manicure I've ever received. I cancelled my massage appointment because of this first experience. The fitness lady left the boat in the first port and never came back. My husband went up to use the equipment and it was all pushed into the corner of the room and no one was around. I don't like that fitness "services" are basically pitches to buy something. There were 4 restaurants on board, all but one requiring reservations. The high end La Champagne was booked 3 months prior to sailing. (The menu looked good) The Grill was basically unusable due to the cold temperatures on the pool deck (and service there was surly). The Italian restaurant, La Terraza, was great for breakfast and lunch, and mostly good for dinner with a strictly Italian menu. The main Restaurant, the default if you didn't have a reservation elsewhere, was immensely disappointing. The menu was basically only Mediterranean food. They made little, if any effort, to add any local food choices based on the itinerary. Room service was a nice perk, but the menu was pretty limited. The Bar didn't open until 6pm. Dinner service didn't begin until 7pm and then it took a minimum of 2 hours to be served - it basically took the entire evening just to have dinner. Excursions were only so-so. They were quite expensive for what you got. We didn't get to take many, due to elimination of ports. Confusion on the part of staff for disembarkation at a couple of ports caused us to be late to one excursion, and we still paid full freight for it. When we were in Quebec City, for some reason we had to dock nowhere near the center of activity and then we had to take a bus to get into town. I figured, for as expensive as this cruise was, we could at least get better priority for a docking location. My rating is poor because of the Captain ruining everything by taking away most of the reason for which we booked the cruise in the first place. I won't take a Silversea cruise again because of the dismissive service by the cruise line management. They won't answer our questions, but they've already sent 3 emails advertising other cruises. I wouldn't recommend anyone take Silversea, unless they don't mind going wherever the Captain feels like going instead of where the cruise was scheduled to go. My husband wrote an email to the Director of Guest Relations, Frank Sansone, and he never bothered to respond. My husband then attempted to call him. He didn't answer, and never responded. This is a shameful way to run a cruise line. Read Less
3 Helpful Votes
Sail Date: September 2017
Sailing on Silver Seas is very expensive. Silver Seas touts themselves as being a six star cruise line. When Silver Seas advertises themselves as the very best they leave little room for error. This is our second time to cruise with ... Read More
Sailing on Silver Seas is very expensive. Silver Seas touts themselves as being a six star cruise line. When Silver Seas advertises themselves as the very best they leave little room for error. This is our second time to cruise with Silver Seas we sailed through the Panama Canal in 2010. Our experience in 2010 was the reason we sailed again in 2018. In 2010 we were treated as if we were royalty. In 2018 we were treated as if were a step above common folks. We were not treated to a similar 2010 experience not even close. We were on a tour in Boston to the JFK Library and the tour guide asked how many people would recommend Silver Seas and no one raised their hand. His comment was he would buy everyone a second desert that night, no one laughed. Let's do the math we we stayed on the 9th deck with a veranda for 11 nights it cost me approximatly $675.00 a night and my wife $675.00 or $1,350.00 a night. This did not include our airfare to and from or our tours. The ship met us in Montreal we stayed at the William Gray a boutique hotel in old Montreal for $400.00 we spent an average of $300.00 a day on food and drinks and our accommodations and food was outstanding. $700.00 verses $1,350.00. On our 2010 cruise our butler serviced three cabins on our 2017 cruise our butler serviced 15 cabins. My wife was never escorted to dinner this year. I'm not saying our butler performed poorly this year this year to reach the butler I had to use the telephone I called and he promptly responded. In 2010 I didn't use a telephone to reach the butler the butler anticipated our schedule that year. Breakfast was great every day plentiful with too many selections tasty along with excellent servers. Lunch on the pool deck was fantastic along with exceptional service. Dinner on the fourth floor was average often I never saw anything that looked appetizing. I did see hamburger offered twice each night. I did have a few good meals. The service was uneven servers were assigned many tables and as a result servers over served dinner tables often stumbling over each other and asking redundant questions. It appeared that they couldn't determine what color of wine I was drinking. I thought they knew what color of wine I was drinking by the shape of the wine goblet p, but they couldn't. I wii say eating at their Italian restaurant was excellent and if you do ask for Davide our favorite server, he made us feel special. After all isn't that what we all want! Wine selections were great. Liquor selections were old fashion especially in their tequila choices. Nothing special. Oliver in the bar was outstanding. On my first cruise in 2010 I was given a special kitchen tour because I had charged my trip using my AMEX Platinum card. The chef told me he could get me anything I wanted with 24 hour notice. This year I decided to put him to the test. I asked for frog legs I was told they would check. I was told no frog legs. I didn't feel special. I thought the ship hadn't made port in Halifax, Portland, Maine or Boston surely in one of those ports they could have found frog legs! Read Less
3 Helpful Votes
Sail Date: September 2017
To go to Newfoundland. Weather made it difficult but I don't think that they made any real effort to make us feel better or did anything to compensate for the problems we were having. No extras - like maybe free wifi or nicer wine or ... Read More
To go to Newfoundland. Weather made it difficult but I don't think that they made any real effort to make us feel better or did anything to compensate for the problems we were having. No extras - like maybe free wifi or nicer wine or just words from the captain and staff to make you feel like you were really safe etc. the staff was probably rattled by the storm but they were really hit and miss. Had some great people but most quite just doing there job and no more. The ship although recently redone is still very dated. We are in the age category where we travel a lot but find that this ship has no pizazz. The colours are very plain - the entire feel around the ship is really dated. Even the music they play puts you to sleep. I think that they could play a better mix to cover all age groups. I realize that you are catering to an older crowd but you will lose our generation if you don't up the game. We do love the size of the ship and the cabins but will probably look for another option. The food on Oceania is far superior. Read Less
Sail Date: September 2017
I am from Louisiana and wanted to tour Eastern Canada, especially the Acadia area as that is such a part of my history. We were also hoping to see some Fall color. We chose SilverSea because we had such a wonderful experience with them ... Read More
I am from Louisiana and wanted to tour Eastern Canada, especially the Acadia area as that is such a part of my history. We were also hoping to see some Fall color. We chose SilverSea because we had such a wonderful experience with them on an Alaskan cruse last year. You cannot go wrong with the SilverSea cruise line. The smaller cruise ship is the only way to go and all of the people onboard help to make the trip a totally wonderful experience. The cabins are very clean, roomy and comfortable. The food is delicious no matter where you eat. All in my party thought the entertainers were some of the best we had seen on any cruise ship. Our cruise left from Montreal, so we arrived there early to explore it a bit. We also stayed in New York (our city of disembarkation) for a couple of days. My husband and I made it a point to book a future cruise on Silversea. Read Less
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