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11 Helpful Votes
Sail Date: October 2018
My wife and I are retired hoteliers/ restaurateurs from the UK so are not always the easiest to please as we tend to have too many opinions regarding hospitality! But having read some other very negative reviews from earlier recent ... Read More
My wife and I are retired hoteliers/ restaurateurs from the UK so are not always the easiest to please as we tend to have too many opinions regarding hospitality! But having read some other very negative reviews from earlier recent cruisers on Silver Wind we were concerned that we could be embarking on a nightmare experience. However having cruised the same ship previously a few years ago in South Africa we couldn’t readily equate these to our own positive memories . So we feel obliged to try to convey our own feelings regarding our voyage which bore little resemblance to some of these previously negative rantings. Yes that previous cruise was a warm weather one four years ago, but in a notoriously rough Indian Ocean (even in Summer) and this was to be mainly in November in northern Canada and the North Atlantic so we always knew it was going to be a cold and potentially rough trip, but you know that before you book and we couldn’t really understand how others had clearly failed to factor that into their own planning and were then blaming Silversea and expressing surprise at rough seas and missing ports. Surely these were always situations likely to happen so please don’t moan about the elements and blame the cruise line as there is clearly nothing that Silversea or indeed any other cruise lines can do about the weather! On boarding in Montreal all went as smoothly and seamlessly as normal with Silversea, and of course, no queues. We were pleased to be greeted in reception by a number of familiar personnel including Bar Manager, Newton, who we had met on previous cruises. Also Cruise Director, Colin Brown, who as someone else stated should be cloned, as he really is one of the best that we have encountered and this was our third cruise with him in charge. He looks after all the entertainment and enrichment programmes. These included two enrichment lecturers and a superb group of Voices of Silversea who were basically six professional singers, two operatic and four more general but all with their own individual talents. Additionally there was an onboard pianist and a Silversea trio who provided background entertainment throughout the ship. Two guest entertainers, a magician and a guitarist also came on board for a few days at different times to bolster the offering as this was a 16 day cruise. We felt they were both a bit underwhelming but that is probably because the Voices on this voyage were so good. Additionally Colin, who is a classically trained concert pianist, arranged a number of piano concerts in conjunction with the two opera singers and also performed some amazing classical duets with the onboard pianist, Olga, who was also outstanding. The crew in general were of the usual high Silversea standards. As ever mostly smiling and welcoming. Though I have to say that some of the restaurant staff (only a few to be fair) were not quite as friendly as we have experienced on other Silversea Cruises where they normally get your name quickly and address you by it from very early on, which is always impressive. Ever since the introduction of their iPad booking system a few years ago this standard seems to have fallen away somewhat unless they remind themselves by looking at your picture and name which they now get by entering your suite number into the iPad system. Maybe they were a bit tired after some seven weeks of cruising since they left London, most of which had been under some pretty appalling weather conditions! Our Suite Butler, Parveen from India, however, did an excellent job of looking after us throughout the voyage and was always on hand to attend to our every need, and our suite attendant Christine, from the Philippines, kept our suite immaculate throughout the voyage. Reception and Shore concierge staff were also very friendly and helpful and a great improvement on some we have experienced on other voyages. The hotel manager however was rarely seen by us out and about the ship and maybe that reflected on some of the staff performance? Captain Arma and the navigation bridge officers did a great job. They were all frequently seen around the ship and also kept us extremely well informed about weather conditions etc and, most memorably, carefully plotted a safe way around a huge storm that brewed up over the Gulf of St Lawrence by hugging the coast of Prince Edward Island and going very slowly for a couple of days to avoid the worst of the weather and keeping the ship as stable as possible. He kept all the passengers and crew fully informed at all times and despite a bit of rocking and rolling one evening the ship remained amazingly smooth, despite the gale blowing outside, and we never noticed any passengers confining themselves to their cabins with all the restaurants operating as busily as ever! He only once had to come onto the tannoy at 11pm on one evening to suggest that it was not a good idea to still be walking around the ship anymore! But it was reassuring that he was still on the bridge so late in the evening and in fact most everyone had gone to bed anyway and we actually had probably our best nights sleep so far being gently (or not) rocked into slumber. By the morning everything had calmed down and in the end that was really the only properly bumpy bit of this cruise. The storm did indeed mean us missing two ports of call but the first only for safety reasons as we had arrived and anchored, but it was a tender port and the Captain wasn’t convinced he could get everyone safely back to the ship, and the second because the local coastguard had closed the fairly narrow access channel…so the Captain had no option anyway. Talking to some of the crew it appeared that the ship had endured some pretty appalling weather all the way from London across to Iceland and then over to Canada for approx 7 weeks on the previous four or five cruises so, despite us being the last cruise out of the north for the winter, we actually probably had the best weather....so who knows? Just guess anyone should bear this more in mind if you choose such an itinerary in any year! Yes apparently the ship had had some sort of mechanical issue in Montreal a couple of cruises before our one that delayed departure by two or three days but to be fair to Silversea everyone on that one was reimbursed a third of their fare for that incident. Yes the ship is twenty three years old now and showing a bit of age externally but that will be sorted out when it dry docks shortly. The interior however was as clean and smart as ever with the public areas having been spruced up last year. Apparently the staterooms will be getting a “Muse-ification” refurbishment update during the upcoming dry dock in December. The suite bedrooms (or at least our one) actually seemed in pretty decent shape decor wise despite previous critical comments made on other CC Silver Wind reviews, though the TV system could certainly do with an update which is apparently happening with a more modern system being installed. For some reason it appears the update will not include the bathrooms which doesn’t make a lot of sense as the bathrooms are probably the weakest thing on Wind being rather on the small side with a rather small in length bath (not great if you are reasonably tall). However it does have an excellent power shower in addition to a hand shower, but it is one that you have to climb into the bath to use so not the easiest perhaps for some less mobile guests. We have also travelled twice on Silver Spirit in the past couple of years and have always particularly enjoyed that ship but mainly due to its larger size and thus the greater choice of dining options. Having said that Wind is half the size of Spirit and you benefit from a very cosy clubby atmosphere on board. We were on Wind for 16 days this time and didn’t really get bored with the Menus as they changed pretty much daily (every few days for La Terrazza) and the pool deck hot rocks grill, which we also love, was pretty much out as an option (even though it was still available with rugs and heat lamps) given the very cold weather in Canada and the northeast US. We actually got the chance to do a shipboard visit to see the newly stretched version of Silver Spirit when it came into Montreal a few days prior to our cruise on Wind and we really liked the updated decor and new restaurants that have now brought Spirit very much up to Muse standards. Anyway all in all it was an enjoyable and interesting cruise on Silver Wind and I would suggest others should quite simply ignore some of the earlier terrible reviews posted on cruise critic which in our mind really seem to have stemmed from experiencing some dreadfully bad weather rather than the ship itself! We would certainly be very happy to cruise on this ship again and can reassure others to go for it if they might be having any doubts. Read Less
8 Helpful Votes
Sail Date: October 2018
We just returned from a ten day trip on the Silver Spirit, Montreal to New York City. Out of 25+ cruises this was hands down the worst because of the weather. It was 29 degrees F in Montreal, we got stuck in Quebec City because of a ... Read More
We just returned from a ten day trip on the Silver Spirit, Montreal to New York City. Out of 25+ cruises this was hands down the worst because of the weather. It was 29 degrees F in Montreal, we got stuck in Quebec City because of a blizzard, Saguenay port was closed because of the weather, Baie-Comeau was closed because the dock was wrecked by the storm and it was rain, snow, sleet and fog in all but Newport RI. So I must give this trip two marks, overall trip a 2 while just the Silver Spirit a 8. I blame the weather 50%, myself 25% for booking a trip to Canada this late in the season and Silver Sea 25% for selling a trip this late. The attitude aboard the ship from Captain on down was it was too late in the season. The Ship: The Spirit looks like a new ship and just like the Muse in many places. She was very clean and organized with no problems that I encounter. The crew was great, service top notch. The unlimited internet and the interactive TV worked great. We were in cabin 1117, a new Silver Suite added when she was stretched. Great cabin in a great location. Very quite and right by the elevator and midships enough motion wasn’t a issue. Food: The Spirit now has the same restaurant arraignment as the Muse and the same room service. I really do not like the fact that the menus do not change at all in the evening in any restaurant, it gets very boring. Some will say they do change however after 23 days on both ships I have never seen a change, I also find the room service menu boring, almost like a Diner. I tried to get a lobster dinner, which is a special order, and just got the run around. I am really not impressed by the food. I never got a bad meal however there is no wow factor in any of it. I can not recommend SS to a foodie. Accitivies: For a ship with a very small stage their group did a great job. There were six singers who put on various shows, all very good. There was a three piece band which was OK along with a male and female singer who worked the lounge, also OK. I was surprised they didn’t bring in any guest acts. There was a lecturer onboard also. Overall I like SS but after trying them twice I just can’t get excited about their restaurant concept. I would sail them again however at their price point there are better options I believe. Read Less
5 Helpful Votes
Sail Date: October 2018
Silver Spirit, Montreal to NYC. Have sailed too many cruises to list but over the past 12 months have been on Crystal and Queens Grill in Cunard. This Silver Spirit cruise was a return to Silversea having sailed on Cloud, Wind, Shadow ... Read More
Silver Spirit, Montreal to NYC. Have sailed too many cruises to list but over the past 12 months have been on Crystal and Queens Grill in Cunard. This Silver Spirit cruise was a return to Silversea having sailed on Cloud, Wind, Shadow and Whisper in the past (and had all very nice cruise on those other Silversea ships) Ship: Looks brand new, loved the cabin and and cabin bathroom. I found the ceilings too low on some decks and the ship really chopped up (a bit claustrophobic here and there). Some public rooms were too small to handle the ships passengers (Panorama) and some too large (Dolci Vida - which looks like an airport business class lounge). I'm still unsure about the new decor direction, it was really repetitive and kinda boring/cheap looking in some areas. Lighting was awful, in the dining rooms and la Terrazza were all lit like shopping malls. Also on the smaller ships La Terrazza was a beautiful space, on the Spirit, it looked like a mass market ships buffet restaurant. Cabins: Great, they were nicely updated, loved the bathrooms and our butler and cabin steward were tops. No complaints! Food: This is where Spirit falls and falls hard vs her competition. The non changing menus coupled with the new ipad ordering is a mess and will prevent me from sailing Silversea again. You are asked prior to every meal for your room number and name; super mass market. The ipads are slow and not flexible resulting in missed courses, incorrect orders, etc. The first night I never got my entree, was told kitchen was now closed and to order from Room Service, really? Second morning never got my breakfast, only or it to show up on day 7. Want your steak medium, order it rare was the given direction. I also hated the new slate type dishes in Atlantide, it felt like those dishes were all preprepared just waiting for your meat and sauce selection. All veal chops on the ship were inedible (even our waited guided away from ordering them). So in 10 nights, I had the same soup 5 times, same salad and three different steaks that all tasted about the same. Sad for a luxury line. Lunch in Atlantide was great, great daily menus and diverse food selection. We tried LaTerrazza, it was ok, I had the veal - bad choice. Silver Note was fun, but a one and done place. We cancelled LeDame as we didn't want to risk paying $240 for four of us to have the same dreary dinner food we had been having all week. Ports: We missed two and weather was awful, but thats not the ships fault. Its still a beautiful part of the world Service: Overall fine, but really a sense that there are rules to be followed, want a dish from next door? No. Would a bar server ever remember my room number or drink, Nope. Other passengers would let others know alternative menus were available, but never from the staff. 45 minutes between courses, yup...The whole experience felt too mass market compared to Seabourn or Crystal. We had fun thanks to the DJ and other passengers we met, always great meeting others. Since this seems to be the new direction for Silversea, I hope that they get guidance from Royal Caribbean or at least the cash they need to bring their experience levels back up to prior cruises. Read Less
3 Helpful Votes
Sail Date: October 2018
Awesome service, accommodations and great culinary options! My husband and I boarded this cruise too celebrate our 25th wedding anniversary and had a wonderful experience. Despite the bad weather, and missed ports, we enjoyed all the ... Read More
Awesome service, accommodations and great culinary options! My husband and I boarded this cruise too celebrate our 25th wedding anniversary and had a wonderful experience. Despite the bad weather, and missed ports, we enjoyed all the ports we did get to visit! The staff on board accommodated our every whim and the dinning options were fabulous. The rooms are very spacious and serviced twice a day which was very nice. We loved all the common areas and the numerous activities that were offered. We especially enjoyed trivia play each day at 4:45pm. Who doesn't like drinks, friends, and some trivia! We made some wonderful friends on board as well! The ports were beautiful and full of fun and exciting excursions suiting every level of activity. Because of our ship's size we could get into most ports without having to tender to shore. I would definitely recommend this cruise and especially Silversea cruise line. We can't wait to book our next cruise. Read Less
12 Helpful Votes
Sail Date: October 2018
We selected this cruise line because of its purported luxury features, the ports of call and the timing to see the fall colors. To start this is a very dated ship and the accommodations were anything but grand. The air conditioning did ... Read More
We selected this cruise line because of its purported luxury features, the ports of call and the timing to see the fall colors. To start this is a very dated ship and the accommodations were anything but grand. The air conditioning did not work for the first two days, the live TV programming never worked, the door to our veranda was next to impossible to close and once the ship did get moving the door would pop open on its own (that got repaired), but we still had a whistling noise caused by the wind blowing past the door seals, the cabin floor got flooded one night during rough seas, our bathroom floor had to be repaired because of damaged (chipped) floor marble, we did had to climb into a bath tub to take a shower (kind of hard for old folks in bouncy seas), and a very indifferent customer relations desk. Our cabin was in forward part of the ship and ever time the side thrusters were employed our cabin vibrated and shook with a equal commensurate noise, kind of annoying when you are trying to sleep. But worse of all was a 4 day delay in our departure out of Montreal, which the captain insisted was because of the local port authorities, and kept promising false start times that never occurred and each day there were barges or maintenance devices attached to the ship. On the fourth day we were allowed to leave port with a tug boat shadowing us all the down the St. Lawrence River to Quebec. Due to all the mechanical problems/delays, that were never admitted to us, we lost three ports of call that we were really looking forward visiting plus some day time scenic viewing. Silver Seas did make an adjustment of 30% of our base cruse cost to make up for this loss but - - - -. We had two days of rough seas, that happens when you cruise, but in addition to the bouncing we had a loud metal on metal banging that seemed to come from the hull of the ship which kept us awake a couple of nights. The ship was late arriving in New York at the end of the cruise which was good and not so good. By arriving late we got to see the Port of New York in the early morning light, the bad news they then tried to rush to disembark us which resulted in un-necessary chaos. A verying disappointing cruise, but all of the servicee personnel were very attentive and friendly. Read Less
11 Helpful Votes
Sail Date: October 2018
We chose this cruise to enjoy the fall scenery of Canada, view the whales and other sea life of the St Laurence Seaway and visit Quebec City. When we embarked in Montreal on Tuesday we were not informed of a mechanical failure that ... Read More
We chose this cruise to enjoy the fall scenery of Canada, view the whales and other sea life of the St Laurence Seaway and visit Quebec City. When we embarked in Montreal on Tuesday we were not informed of a mechanical failure that occurred when the boat was arriving. Only after awakening Wednesday to the same view did we realize we were still in Montreal and then we were informed of a "small" "technical" "problem" and repairs would allow for a prompt departure. The staff did not go out of their way to develop more excursions. They just provided a $50 credit for us to buy "hop on, hop off" bus tickets. We awoke Thursday to the same view, but the ship had been relocated to a filthy industrial pier filled with containers, among other unattractive items and a splended view of large, rusting grain elevators. They then advised that the Canadian authorities now required an ocean tug to accompany the ship up the St Laurence. So, our departure was now further delayed by "forces beyond the control of the ship" in the ill chosen words of Silversea management, because we had to await the arrival of the tug. This generated concern among the passengers. What was the nature of the "technical problems" and had they been completely addressed and repaired? Why was a tug escort required? We received no answers, but Silversea gave a 30% cash refund. Then they altered the itinerary to canceling stops at the naturalists attractions ports of Saguenay, Baie Comeau , Gaspe, and Charlottetown. Instead, we will be hightailing it to the coal mining town of Sydney and then on to the large city of Halifax. Silversea does not care to try to make amends for their mistakes of not properly maintaining this older vessel. Instead they punish the customers on top of our 3 days in Montreal by canceling the most attractive portion of the cruise. I think they want to get the boat back to a large city for repairs. I will never set foot on a Silversea ship again. As an aside, on our previous Silversea cruise , our stateroom flooded and we were moved to an inferior room Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise specifically because of the itinerary. The best of Canadian Maritime. While the ship itself is in need of a facelift that is not the reason for the rating. Problems in Montreal made it necessary to stay extra ... Read More
We chose this cruise specifically because of the itinerary. The best of Canadian Maritime. While the ship itself is in need of a facelift that is not the reason for the rating. Problems in Montreal made it necessary to stay extra days after alreadly arriving earlier than the cruise date. Four (2) key ports were cut from the itinerary. Saguenay, Baie, Gaspe and Prince Edward Island. We were aghast, when only a 30% refund was offered. Without those ports we would NOT reserved this cruise. To make things worse, the Captain was inaccessible to answer questions. He even announce that they had lost "revenue" on this cruise because of the Montreal difficulties. Why should passengers have to hear that? The rest of the staff tried hard to make up for his poor communication and general disregard for the terrible impact his words and action have. All of this leave a very bad taste... a stain on a good reputation...cannot recommend this cruise line to anyone. It as all handled SO badly. A few kind words and a full refund would have had everyone repeat clients....no such result. Read Less
4 Helpful Votes
Sail Date: October 2018
I have swum on every cruise I have taken, usually at 6 am. I swim in place with a band around my feet. However the Silver Wind was really open and heated on one full day. I frequently requested that it be filled and heated, so I could ... Read More
I have swum on every cruise I have taken, usually at 6 am. I swim in place with a band around my feet. However the Silver Wind was really open and heated on one full day. I frequently requested that it be filled and heated, so I could swim.I never received a reason why it was not filled or heated. BAD communication and service. Our ship was supposed to leave at 10pm to Quebec. They knew they had a problem and would not be leaving, yet they never told us. Consequently we had an early breakfast in the room, so we could take our tour in Q. Yet we never left Montreal. My wife could have slept in! We left THREE days late! POOR communication! Our cruise director, Colin, was GREAT on the cruise as director, pianist, trivia leader, etc. The cabin bathroom needs more storage space. The cabin was nice size. The food was EXCELLENT! Bar should be open for Trivia at 5. Why not all afternoon and much of the night? Read Less
2 Helpful Votes
Sail Date: October 2018
Silversea is marketed as a pampering and luxury cruise line. However, my experience was not as luxurious as anticipated. A friend warned me that the service/food level had dipped in the last couple of years and we booked nonetheless. ... Read More
Silversea is marketed as a pampering and luxury cruise line. However, my experience was not as luxurious as anticipated. A friend warned me that the service/food level had dipped in the last couple of years and we booked nonetheless. The cuisine was mediocre in most restaurants. Atlantide and La Dame were fine as far as the level of cuisine offered, and we loved our meals there, however we found the offerings in the rest of the ship to be less than...not what we expected. Our cabin attendant was very sweet and accommodating. The luggage delivery was late, and not his fault, but we boarded the ship at 2 and didn’t receive our luggage until after 6...beyond annoying. Also, we are used to the service level of Azamara where any food or drink wish was taken care of immediately. We didn’t get a bottle of Ketel One for our room for 2 days. And the level of in room cuisine was also mediocre and almost always cold. The only ports worthwhile were Montreal, Quebec City, Bar Harbor and Boston. The others were boring and lackluster. Silversea should consider paying the higher cost of a longer port stay in the other ports allowing for more time for exploration. Saguenay, Sydney and Baie Comeau didn’t have much to offer, unless you paid for an excursion. I will say the service in the restaurants was excellent. The staff is well trained and very accommodating, friendly. It’s just what they’re serving that we found challenging. We wouldn’t book another cruise on Silversea. Read Less
3 Helpful Votes
Sail Date: October 2018
Good Service, smooth sailing and easy travels was our goal to celebrate my parents 70th anniversary and our mother's 90th birthday. We chose Silver Seas because it claimed smaller, more intimate ships, with a high crew to passenger ... Read More
Good Service, smooth sailing and easy travels was our goal to celebrate my parents 70th anniversary and our mother's 90th birthday. We chose Silver Seas because it claimed smaller, more intimate ships, with a high crew to passenger ratio. In addition, a wheelchair cabin was available, with business class airfare at a lower rate! My sister and I were excited to book this trip for the 4 of us. The cost was high but we wanted our parents to have a first class holiday!! Unfortunately, even before we got on the ship problems began to occur. Some of the major issues were: 1. A 45 minute plus wait at the airport STANDING at the Silverseas kiosk for the shuttle to arrive. (We were told it was a 5 minute wait). Once the bus did arrive we found that there were 8+ steps up to the seating area of the bus. There is no way my mother who is in a wheelchair could handle 5 steps let alone 8. 2. The wheelchair cabin was not well suited for my mothers disability needs. The counters were curved, the toilet too low and so difficult to flush. In addition, the mattress sloped down the sides. Each day was a challenge. My mother found the cabin so uncomfortable, she wanted to leave and go home. To make matters worse, after a few days, the toilet started to smell 3. The port in Montreal was changed and we were not notified. My other sister and family were coming on-board in Montreal, but their visit was cut short because they went to the port in Old Montreal which was the address in the pre-cruise info. 4. We understood 2 ports were tendered, but it turned out to be 3 tender ports 5. The ship got into the New York port late, we had to do a mad rush to get a taxi to JFK as if we went with the transfers we would have missed our noon flight. We made the flight with 2 minutes to spare, but the rush was so stressful and tiring for all of us. It was not all bad, we enjoyed most of the meals. The Arts Cafe had fabulous coffee, sandwiches and little salads. The restaurant servers gave excellent service. Silver Note, La Terraza, Indochine and Atlantide had great menu items, we just wished there were different menus each night. The ports were enjoyable in most cases. Quebec city, Boston and Halifax were most enjoyable. We would have liked to have Maine lobster in Bar Habour, but could not as this was a tender port. We traveled on many different cruiselines, Viking does a much better job with disabled customers and Crystal seems to have better cuisine. Silverseas has many good itineraries and excellent service, but needs to improve its care for customers with special needs. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this trip with 3 other couples for a luxury ship fall foliage tour; weather was mostly bad, but that is just bad luck. Excursions handled by the ship were poor to average and the entire experience was not quite what we had ... Read More
We chose this trip with 3 other couples for a luxury ship fall foliage tour; weather was mostly bad, but that is just bad luck. Excursions handled by the ship were poor to average and the entire experience was not quite what we had expected or paid for. The cabin was excellent and the food was very good as well. Service was a little spotty as the ship was completely full, but I still expected more attentive service; the best service was from the butler & room staff. The fitness center was very small & very disappointing; several people that were in there while I was working out made the same comment. We had a problem with the flight set up by the cruise line, and the issue was handled very, very poorly which put a bad taste in our mouths even before we finally arrived at the ship later in the trip. Overall the experience was not a 5 or 6 star one and was less than we had expected. Read Less
Sail Date: October 2018
Choose this cruise for the fall colors and Ports it was going to. The wait staff, Bar and room staff were absolutely wonderful. There were lots of restaurant choices and all the ones we went to were great. The Spa was also very good and ... Read More
Choose this cruise for the fall colors and Ports it was going to. The wait staff, Bar and room staff were absolutely wonderful. There were lots of restaurant choices and all the ones we went to were great. The Spa was also very good and the service was great. The transfer from the Hotel to the ship was anything but smooth and organized. The people in charge had no organizational skills what so ever. Very very disorganized. Going trough immigration in Bar Harbor was also a major cluster disaster. What was on the daily sheet was not the same as the people in the halls. Very confusing and totally dis organized. And then there was getting off the ship. If we though the other times were bad we had no idea that getting off the ship was going to be worse. The colored tags on the bags made no difference in how the hole process was going on. The excuse was the we were late on the account of wind. I can't see how you can blame stupidity and no organizational skills on the Wind. I was very disappointed in the way things were handled. Not at all up to the Silver Sea Standards we have Been accustom to. I sure hope you get your act together in the future. Not sure at this time if I will go back with Silver Sea may have to try some other's. Read Less
2 Helpful Votes
Sail Date: October 2018
Having recently sailed on Regent Explorer and Seabourn Encore, we wanted to return to Silversea and try out the “new” Silver Spirit. We were not disappointed. We had a lovely trip from Montreal to NYC on the Spirit. The weather ... Read More
Having recently sailed on Regent Explorer and Seabourn Encore, we wanted to return to Silversea and try out the “new” Silver Spirit. We were not disappointed. We had a lovely trip from Montreal to NYC on the Spirit. The weather didn't cooperate, thanks to the remnants of Hurricane Michael, but the fall colors were spectacular, even in the rain! The ship itself is lovely and comfortable, and the newly refurbished/created lounges and restaurants are beautifully done. The food was delicious and nicely presented. We prefer a “main dining room”, and took most dinners in Atlantide- beautiful room, super service. The menu never changed, which became quite repetitive by the end of the trip. We enjoyed our dinners at Silver Note with its striking presentations, and the Italian fare at La Terraza as well. Our newly redone cabin was spacious and comfortable as well (the huge sink in the bathroom was an odd and awkward choice). Service throughout our trip was top-notch: gracious, friendly and prompt yet not obsequious. The crew was extremely courteous and helpful to my mother, who used the wheelchair we had rented more than expected on this trip. The stretching and refurbishment of the Spirit are a big success! We had a great time aboard ship and in port. The hiccups came at the beginning and the end of the trip. I'll start at the end. Disembarkation in NYC was a nightmare. For some reason, while we had been right on time up to our berth in Midtown, something happened which necessitated the ship to be turned around before docking, resulting in a 90 minute delay. Needless to say, the crowd gathered in Dolce Vita was restless, and the lack of information didn't help the situation. When we did make our way off the ship to claim our luggage, there was no personnel to assist as it was all hands on deck to just get the bags off the ship. With my mother in a wheelchair, I finally found a cart and we made our way to the buses to the airport, to find total chaos. It was the blind leading the blind, and the "Silversea" personnel directing traffic were, forgive the pun, at sea...not good when people are trying to make connections across town. We eventually made our way onto the bus, and did make our flight. I'm sure others weren't as lucky. I heard a lot of very negative comments about the way the disembarkation was handled, which put a damper on an otherwise great vacation. Our trip also began with some chaos. We opted for the pre-cruise night at the InterContinental. The fire alarm and subsequent evacuation of the hotel were NOT part of the package. The activity was handled very poorly, and I’ve expressed my concerns to both the hotel and Silversea. I know that Silversea doesn't control what the hotel does, but they need to know what's going on in the properties they use. May you never have a similar experience! Happy sailing! Read Less
1 Helpful Vote
Sail Date: October 2018
Wanted to cruise the changing of the leaves in Canada and New England. The ship is wonderful the crew is also overboard at helping. Our butler Oscar and out maid Evelyn were just superb. The weather was not the best, but such is life. The ... Read More
Wanted to cruise the changing of the leaves in Canada and New England. The ship is wonderful the crew is also overboard at helping. Our butler Oscar and out maid Evelyn were just superb. The weather was not the best, but such is life. The only downside to the entire trip was the tenders. The tenders on two occasions caused tours to be cut short, both times the scheduled departure from the ship was delayed almost an hour. The most annoying being Newport, we were scheduled to tour the Vanderbuilt mansion, but had to cut it short to get back for the final tender. Other than the tenders, every other aspect of the ship, crews and food was excellent. I will be sure to check any ports in the future that require tenders, especially if they are as expensive as the Vandebuilt one. If there is a tender I definitely will not pay to get off the ship. Read Less
1 Helpful Vote
Sail Date: October 2018
The 5 stars are for the cruise only. The pre and post cruise services are definitely the weak link. We had booked transfers through Silversea. No one was waiting at the airport as we had been told. We dragged our luggage all over the ... Read More
The 5 stars are for the cruise only. The pre and post cruise services are definitely the weak link. We had booked transfers through Silversea. No one was waiting at the airport as we had been told. We dragged our luggage all over the airport on a wild goose chase until we found the transfer company. The pre-cruise night at the Intercontinental was a nightmare. Check in was very difficult, the fire and evacuation at midnight was handled terribly by the hotel, having our luggage picked up from our room by the transfer service in the morning was a 3 hour process. The Silversea hotel representatives were no help at all. Once we got to the port, everything changed. Embarkation was quick and easy. Our veranda cabin was perfect. Our cabin was in the “stretched” section with a nice big shower only. We loved everything about our cabin. Our butler Raphal and room attendant Larry took great wonderful care of us. Raphal even made sure we always had distilled water for my husbands cpap. Since they knew I liked champagne, they always had a chilled bottle ready for us. We tried all of the restaurants and enjoyed the food, wine, and especially the excellent service. La Dame was a very memorable meal for us! The destination speaker Corey Sandler was so informative and his tips added a lot of enjoyment to each of our stops. We enjoyed Quebec City, Bar Harbor, Boston, and Newport the most. The cruise down the Saguenay River was stunningly beautiful. It would have been nice to skip the smaller ports and have overnights in some of the nicer ports. The weather was awful due to the hurricane remnants and it was so nice to come back to our warm cozy cabin after being in port all day. We were very late arriving in New York City. Again, once off the ship, the transfer services were a mess. They took a long, out of the way route to the airport and they didn’t know which terminals were where. Many people missed their flights. We ended up getting off at one terminal and walking well over a mile to the correct terminal. If we cruise with Silversea again, we will book our own flights and hotel. Read Less
5 Helpful Votes
Sail Date: October 2017
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a ... Read More
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a wheelchair down two very steep outdoor flights of stairs that were very frightening, especially slick and wet. Also, the elevator to the upper decks was out most of the trip, so our friends could not join us in the spa, library, observation deck, etc. Disembarkation was terrible in the end because they would not help us off the ramp (apparently a union issue) and there were high thresholds to navigate. The ship decor was very dated; definitely in need of a refresh, especially to clean the carpets in public areas. The room was spacious and had good lighting. The deck chairs were not comfortable at all; not a lounge where you could lie and enjoy the sea. The TV had very limited selections and no live streaming/channels carried the World Series. Many cruisers were grumbling about this! Internet service in the cabin was pretty good, but in this day and age, for this price cruise, it's pretty insulting to have to pay for it as an add on. The toilets in a nearby cabin overflowed several times leaving the smell of urine in the hall despite the best efforts of the crew to clean up. The personal butler was the only highlight of the trip. Service was professional, friendly, and prompt. We often chose to have dinner as room service because dinner in the restaurants took a minimum of two hours, but room service was prompt. The food was good and plentiful, but pretty much as expected on a cruise, nothing outstanding. While the line advertises the cruises are all inclusive, going to the spa was a nightmare of literally being assaulted at the door by people trying to sell these flimsy orthotic inserts for shoes. I also witnessed an elderly woman with a stroke being aggressively browbeaten to sign up for Pilates, despite her insistence that her balance made it unsafe. I chose not to return to the spa after my first visit because of the high pressure sales people who destroyed the calming atmosphere one hopes to find in a spa. It was fortunate that we spent extra time in both Montreal and NYC at the beginning and end of the trip because we had good handicap accessible services and enjoyed touring. On the trip, bad weather cancelled our stops in PEI, Portland, Boston, Newport. So, essentially, we spent most of the days docked in Halifax and then rushed back to NYC. Being in port meant no casino and no shopping on the ship and there essentially were no additional activities added. To finally add insult to injury, when our ship was able to start sailing back to NYC at sea for a whole day, they drained the pool and started cleaning it with foul smelling chemicals, eliminating the only day we could have enjoyed the upper deck in good weather. Their priority , from the moment the storm hit, was clearly to get ready for the next cruise. We were a lost cause. While the line is not responsible for bad weather, to ruin the last day at sea was inexcusable. Read Less
2 Helpful Votes
Sail Date: October 2017
First time sailing on Silverseas and we expected a very nice trip. Cabin was fine, on par with Regent, just not as new. Having a butler was nice. Food was at best mediocre. There were really only 2 restaurants to choose from (weather ... Read More
First time sailing on Silverseas and we expected a very nice trip. Cabin was fine, on par with Regent, just not as new. Having a butler was nice. Food was at best mediocre. There were really only 2 restaurants to choose from (weather was so cool, pool side dining was not comfortable). Menus changed only every 3 days. Breakfast buffet was pretty much the same every day. Lunch buffet varied, however, there were few healthy choices. On board activities were extremely limited and did not feel any real enthusiasm from the entertainment department. This cruise would be good for someone who wanted to stay in their cabin and be pampered, very little else to recommend it. I understand some of the lighting system was being reworked which limited what was available to offer for entertainment. This was a real problem when we missed 4 of 8 ports. They advertised this cruise as going to Prince Edward Island, we received a notice the week before we left that this would not be possible due to whale migration activity. Upon boarding, we found that none of the cruises this year had been able to go to Prince Edward Island for the same reason. The alternate port offered required tendering. Because of weather, we could not tender. It is my understanding that only half the cruises attempting to tender there were able to do so. Very disappointing. Read Less
2 Helpful Votes
Sail Date: October 2017
We have always wanted to visit the ports of Quebec, Nova Scotia and Prince Edward Island as well as the New England. Unfortunately, due to a huge storm ( similar to the one in the movie "A Perfect Storm") we were unable to ... Read More
We have always wanted to visit the ports of Quebec, Nova Scotia and Prince Edward Island as well as the New England. Unfortunately, due to a huge storm ( similar to the one in the movie "A Perfect Storm") we were unable to visit most of the ports on our itinerary. Cruise line gave us a small credit toward a future cruise and did their best to keep us entertained while we remained docked in Halifax, NS ( which by the way is an awesome town). Guess we will have to revisit the missed provinces on another visit and hope for better weather. Cruise director, cabin attendants and wait staff were all outstanding. First cruise where the captain was a visible presence onboard. Staff aimed to please and everyone gave 100% to make sure we were well cared for. Ship size was perfect, allowing us to meet many interesting people from all over the world. Read Less
1 Helpful Vote
Sail Date: October 2017
Very GOOD It istill very nice ship and really one of the best if you want to go for the first time. The service is more impresive than a regular cruice line. The inforamtion thay give us for the ports is really full. The rooms ... Read More
Very GOOD It istill very nice ship and really one of the best if you want to go for the first time. The service is more impresive than a regular cruice line. The inforamtion thay give us for the ports is really full. The rooms are very goog ones. The bar or halls areas are nice and allway you have a spot to seat. Nice people in the best maners to have a fun and know different people. Recurring Customers who have travel more than three time. Getting every time lower service and lower attention to the guest. book to a restaurant is an nightmare. V society, in free laundry (is a lack of information and the result a disgrace for you guys) SHAME OF YOU FOR YOUR RECURRING CUSTOMERS. The services in the pool area is not good, more than 5 minutes waitting, or you go to the bar, also in with the lunch. Read Less
2 Helpful Votes
Sail Date: October 2017
We selected this cruise to be pampered a little and to see the fall colors in Canada and the east coast. We were lucky because the fall colors were late this year. Embarkation was smooth, however, they were a little late getting our bag ... Read More
We selected this cruise to be pampered a little and to see the fall colors in Canada and the east coast. We were lucky because the fall colors were late this year. Embarkation was smooth, however, they were a little late getting our bag to the cabin ~ lost one for awhile due to someone taking the tag off! An added bonus was that we had the best cruise director ever, Vicki Van Tassel - she was funny and talented. Even though we encountered some delays due to weather we still had a good time while traveling! We found that all of the staff were extremely pleasant and helpful and always went out of their way to assist us in any way they could. The food was good, in all of the restaurants, had a couple of excellent meals and others were average. The Silver Singers were great and we didn't miss a show! On our next cruise (wherever that might be) we hope to have Vicki again. Read Less
2 Helpful Votes
Sail Date: October 2017
My wife, son and I booked this cruise to celebrate my 50th birthday and traveled in suites 702/704. We are frequent Silversea cruisers and we actually hit our 100th day during this voyage. All I can say is that Silversea is still a ... Read More
My wife, son and I booked this cruise to celebrate my 50th birthday and traveled in suites 702/704. We are frequent Silversea cruisers and we actually hit our 100th day during this voyage. All I can say is that Silversea is still a top-notch luxury cruise vacation. I know many people may not be happy as a tropical storm forced us to miss 4 of the ports (Madeleine Islands, Portland, Boston, Newport) we were scheduled to go to, but I appreciate the focus on our safety. Now for the finer details... Our suite was beautiful and our suite attendant, Ravin, was excellent! we had breakfast every morning in our suite and the food and presentation was always stellar. The entire crew and staff were truly wonderful and should be recognized for their hospitality and friendliness. I do want to highlight the cruise director Vicky who is refreshing and the best cruise director we've had on SS. We appreciate her down to earth and funny disposition as we've had some who were a bit stuffy. We also loved Oliver who is both the bartender and entertainer-- he is truly amazing and made our cruise more enjoyable!! The food and entertainment were quite good and a "shout out" to Nicolas, the F&B manager, who was able to have the pastry chef make me some rum raisin ice cream as it has been removed from the standard ice cream selections. There are additional staff that should be highlighted but there are too many for this post. Only 2 pieces of constructive feedback. There were 2 cooking demonstrations but we were told there was a technological issue that did not allow the demo to be filmed and shown on the screens as customary. Please try to fix this and keep doing these demos as they are great! The other feedback I would give is that Silversea should consider how to relax the formal approach that still exists. Your younger clientele (and some older too) do not want to dress up during their vacation. I noticed this on formal nights when the dining room was half full and in talking to fellow passengers. I know there must be a real struggle but I also believe there might be a solution. Perhaps, on formal nights you could open the dining room early and have it be less formal from 6-8 so those of us who want to just throw a blazer on can go dine early and then hit the bar/casino. Those who want to don their tuxedos/gowns can then take over after 8. Just a thought (and i know many formal folks will disagree) but I am sure there are other options too. Please consider! Overall a great cruise! I highly recommend! Read Less
3 Helpful Votes
Sail Date: October 2017
Itinerary. Also with a group of 20 friends from around the world. Our fall trip to visit and see each other. Cabin was nice and well maintained by steward. Butler was pleasant. Food was ordinary and repetitive. Service was something to be ... Read More
Itinerary. Also with a group of 20 friends from around the world. Our fall trip to visit and see each other. Cabin was nice and well maintained by steward. Butler was pleasant. Food was ordinary and repetitive. Service was something to be desired. Specialty restaurant wasn’t worth the additional cost. Food orders were mixed up, food was served lukewarm, desserts were totally lost on the servers iPad and had to redo. Lot of time between courses. Breakfast was the same each day regardless of where it was served. Only tour that was really great was Peggy’s Cove—and we paid for tours. Did kayaking and nothing about wet suits being provided—would have dressed differently. One piece of luggage was in cabin when we arrived. Second piece was delivered almost 4 hours later after a call to reception. No explanation. Disembarkation was smooth and organized. Entertainment was mainly singing. Dress code outdated. On the two formal nights, men wore jackets until seated and then removed them. Very few restaurants in the states and other countries require formal wear or jackets. Our expectations were high since we had heard f8ne comments and also the high rating of Silverseas. The expectations were not met—at best things were mediocre and there was no WOW factor! Read Less
Sail Date: October 2017
We have travelled extensively on Regent and had heard great things about SIlver Seas so the itinerary and timing worked for us and 8 other couples that we travel with quite often. That said overall we enjoyed the cruise but however ... Read More
We have travelled extensively on Regent and had heard great things about SIlver Seas so the itinerary and timing worked for us and 8 other couples that we travel with quite often. That said overall we enjoyed the cruise but however noted the following: 1. The food was excellent but service was inconsistent in the main dining room but we great service from Aidrian 2. The Pool Bar food was good but the menu lacked variety and only had 1 or 2 different daily specials. 3. Our drink server Jeffery was fantastic with excellent service and attitude and knew everyone by their name. 4. We were always greeted by staff as they passed by but did note that not once did we see the Captain during the cruise other than the first and last night in the show room... 5. Vicky the Cruise Director made up for a lot of our agnst with her excellent personality and attitude and she's a "keeper" for Silver Seas. 6.The embarkation port in Montreal was terrible as it was in the east end of the city in the main container terminal NOT downtown as expected and where other ships docked. Overall we would say we were "satisfied" and would try Silver Seas again depending on the itinerary. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose the Fall Colors cruise because we hadn't been in Eastern Canada or a lot of the East Coast much. We really enjoyed our time on the ship; the crew and the service is really good. The food on this cruise didn't quite ... Read More
We chose the Fall Colors cruise because we hadn't been in Eastern Canada or a lot of the East Coast much. We really enjoyed our time on the ship; the crew and the service is really good. The food on this cruise didn't quite stand up to the food we had on a previous Mediterranean cruise, but was very good. The quality of the ship, cleanliness, shows, entertainment and cabins is really excellent. The passengers on this cruise were so friendly and our time on board especially joining Trivia each day was so fun and challenging. The Cruise Director, Vickie Van Tassel and her team were just amazing in their effort, energy and talent. The "Voices of Silversea" were exceptional and we went to the shows every night. There was also a night where we joined in a "Liars Event/show" that was so entertaining, a great laugh for everyone. All in all, a great cruise and I miss the ship already! We will definitely cruise with Silversea again. Read Less
Sail Date: October 2017
We have been on several SilverSea cruises and have never been disappointed, which is why we keep coming back. This was our second voyage on the Silver Whisper and was equal to our first. We love the small size and the pampering we get. ... Read More
We have been on several SilverSea cruises and have never been disappointed, which is why we keep coming back. This was our second voyage on the Silver Whisper and was equal to our first. We love the small size and the pampering we get. Our butler and housekeeper went out of their way to make us feel comfortable and welcome. The food and wine quality were superb and the service was impeccable. The staff greeted us by name and rapidly remembered our preferences. Our excursions were well-organized and staffed with excellent local guides. We could not have been more happy with our choice. We decided we wanted to see more of North America this year which made this a perfect itinerary. We had an easy, stress-free flight to Montreal with no jet lag to contend with. Likewise our return flight from NYC was a piece of cake and we arrived home still aglow from the cruise. Read Less
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