1. Home
  2. Cruise Lines
  3. Silversea Cruises
  4. Silversea Cruises Cruise Reviews
2 Helpful Votes
Sail Date: January 2018
For those who are familiar with Silversea and are wondering about the new ship, I will review a few details, mostly good, some not so much, in the latter part (skip the first paragraph), but I would like to start by making one thing clear ... Read More
For those who are familiar with Silversea and are wondering about the new ship, I will review a few details, mostly good, some not so much, in the latter part (skip the first paragraph), but I would like to start by making one thing clear for the uninitiated: by far the main reason one chooses this line and pays a significant multiple of the regular cruise line prices is the clientele. It can cut both ways, depending on one's preference, so I will try to explain for those who might be wondering what they would be paying extra for and what the experience might look like without passing any judgment whether this is the right place for you. For client selection, the steep price is coupled with a very conservative dress code - there are very few "casual" days (and even that does not mean shorts, flip-flops, tank tops, etc), and "informal" means jacket for gents that is required on most days, plus 2-3 formals (tux or business suit) per 10-15 days. Even on informal days many passengers wore suits and ties... The company actually had to reverse an initial more casual policy because of customer demand (https://www.cruisecritic.com/news/news.cfm?ID=8009). Both factors yield not only a well-heeled, but also a rather sophisticated international crowd. It is like a club of old money plus newly minted members who can fit in on multiple criteria besides money. Let me share two overheard conversations to illustrate. "Our daughter came out and married young..." If you are wondering whether this refers to the person being gay, you are mistaken. The reference is to a debutante, and if you don't know what it means, maybe this is not a place for you. The other example was a story by an amazed physician whose hedge fund manager patient showed him how he can change the illumination color on top of a NY skyscraper visible from his penthouse with his cell phone, because he owned the building. Getting the drift? A Boston Brahmin would be a typical guest. The wardrobes, watches and jewelry just reinforced the obvious, and quite frankly surprised us a bit - we usually do not bring tens of thousands of dollars worth of stuff to the ship, especially because typically we have a land portion before/after the sailing - kind of silly to haul it to Machu Picchu! This might not be everyone's cup of tea (no extended pinky if you are consuming it!), but we had a very good feeling, because despite the obvious wealth, people did not seem overtly pretentious, were certainly not intrusive, and maybe the dress policy weeded out potentially annoying nouveau riche (?). We do not socialize a lot on cruises, but all guest interactions were polite, pleasant and sometimes even interesting. OK, call me elitist, guilty as charged! Now more tangible characteristics starting with those that truly distinguish Silversea. The most extraordinary experience is the butler service. Our butler Rahul not only fulfilled every request in the most professional manner, but he anticipated certain needs and proactively addressed them. No wonder, because the butlers on Silversea are trained in the same school whose alumni work at the Buckingham Palace, and I believe that the Head Butler actually did work there. There are other nice service touches, such as a pool guy coming by and cleaning glasses (as in sunglasses and reading glasses). A rather amazing experience was acupuncture by Shiroto-sensei in the spa. Quite "simple": she ameliorated long-standing health problems for both of us, and we also saw a written testimonial by a customer that verges on a medical miracle! It is hard to overestimate how big of a difference such an individual can make for the trip as a whole. Overall, the food was quite good with a great variety and IMHO it surpasses our previous cruise experiences incl. Silversea. It is probably impossible to create a Michelin-level dining on a ship, but most of the restaurants are just a notch below with the emphasis on excellent ingredients and fresh preparation. La Terazza is probably the best choice, as it serves a classic Italian repertoire (being an Italian company probably helps) without any compromise, and it is more spacious with better views than all the restaurants on Deck 4. For atmosphere, Silver Note with a fantastic music duo is the best, but the food is kind of lackluster there - limited selection with some real flops, like the crudo sampler that was, well kind of a joke (miniscule portions, I'd say sub-gram range, of fish crumbs placed in tiny wells that seem to be more geared towards escargot, and then half of the wells essentially empty with a few specks of the same spice...?). Our best routine then evolved into a dinner in La Terazza, followed by a few steps to the bar seating in Silver Note at 9am to enjoy the music. Atlantide is very solid (meat/steaks are quite good), the Indochine is OK, while I would not recommend the Kaiseki if you know the real Japanese food. Did not try La Dame, if I want a really haute cuisine, I'd go to Jean Georges. At the pool deck, Spaccanapoli has the best true Italian pizza, and I'd do the Grill for dinner once max. The selection of complimentary wines is quite good and satisfies even a discerning oenophile, while the cocktails are expertly made with premium spirits. OK, now some question marks and complaints. The first one is very subjective and has to do with the ship's interior design. It is all "man-made" materials, fake plastic wood, faux leather, etc., which did not appeal to us. The hotel director explained that these are the new ship building safety codes (everything must be fire resistant). I don't know, but some of the other ships that we have sailed in the past seem to have more natural materials, or at least they were better fakes. Did not care much about the art, either. If confused or in doubt, go to Sotheby's and get yourself a few 17th century maybe not so famous Dutch guys, and/or lesser known Impressionists for $20-50K a piece. Finally, the "atrium" is an architectural miss. I understand that one cannot have a typical soaring atrium of the big ship variety, but here is an idea: staircase made of transparent material...!? It's a quirky side-bar, but I could not resist mentioning it (see attached photo): the hallway carpets have a dizzying pattern that seems designed to induce/enhance sea-sickness? The biggest weakness was the land concierge. They were essentially focused only on packaged excursions, which we generally abhor and rarely take. I thought that aggressive excursion peddling is a sole MO of cheap cruise lines...? Even the "lectures" on ports of call were 100% regurgitation of the excursions - what a waste! On our previous cruise there were tons of useful port information and a knowledgeable concierge (in some cases even dedicated local ones for specific ports) with all sorts of hints. Here close to zero, to the level of embarrassment. Our first two ports of call were Cozumel and Belize, where probably the #1 activity one can think of would be scuba diving. We were told that that there were no excursions with scuba diving, because they always had to cancel them in the past due to a lack of interest, and that there were only snorkeling trips. OK, we hate excursions anyway, although in our experience almost every boat going out can, and in many cases does combine scuba diving and snorkeling. More importantly, why can't the concierge just book us with a scuba shop? Instead, after 3 visits to the desk, I finally got a list of scuba shops from the internet in Cozumel for me to check. Excuse me, I can google myself...! Then upon my insistence, they tried to book something, but neither of these shops had the right start time (either too early or too late). It also turned out that these shops were quite far from the dock (nobody had a clue about the layout of the port, distances, etc.). When we disembarked, just outside the port entrance, there was one scuba shop after another, I simply walked in and in 30min I was on a boat heading to a reef... Wouldn't a concierge actually know this by just visiting the port once, let alone do some research or have a local contact? To add insult to injury, when we actually did book an official excursion (diving with sharks in Honduras), one of the staff had no idea what was required (like filling out a card with equipment needs, etc.). To be fair, most of the negative experience was with one staff member and another one was much better. Besides the brilliant experience with Shiroto-sensei with acupuncture described above, the spa has glitches, some of which could easily be avoided. Very often the front desk is empty, which is explained with a sign noting that all personnel are busy with clients. Besides the inconvenience of not being able to schedule anything, the real problem is that one can get keys to the gym lockers only at the front desk... Furthermore, most people book treatments on sea days. When I was booking and asked for appointments on sea days, the lady did not know when the sea days were, and it took her 5min to find out!? I also think that the gym size, and even worse for the sauna (max 2 people with one shower???), are not adequate for 500 passengers. Entertainment is OK, but uneven. The piano players Natasa and Milan and the duo in Silver Note are world-class, as was the Uruguayan guitar player in the main theatre, but others not so much. One can understand that a mid-size ship cannot mount a big production, but recruiting more solo top artists should be in the realm of possibility. All in all, I see that I have assembled a long kvetching list, which reflects my desire to point out things that can be fixed (does Silversea read these reviews? They asked me to fill this out, so hopefully yes). However, overall this is a memorable experience and I would recommend Silversea to anyone who is interested in this type of a cruise. Read Less
7 Helpful Votes
Sail Date: December 2017
We recently sailed on the 12/30/17 voyage on Silver Galapagos. Our itinerary started in Baltra and ended in San Cristobal. What an amazing trip we had! This was our first Silversea experience and third cruise. I will never again go on a ... Read More
We recently sailed on the 12/30/17 voyage on Silver Galapagos. Our itinerary started in Baltra and ended in San Cristobal. What an amazing trip we had! This was our first Silversea experience and third cruise. I will never again go on a mega-ship and we are already trying to figure out how we can sail on Silversea again. This is absolutely the best way to see the Galapagos. We were a multi-generational family traveling together... my 72 yr old father, husband and myself (mid 40's) and two teen daughters ages 14 and 16. I was worried that the ship would be a mostly older crowd but I was very surprised with how young the group was. They said the Christmas and New Years sailings often have younger guests and this was definitely true. Out of the 100 guests, I would say 25 of them were under the age of 20 yrs old. There were many families with multi-generations like ourselves that were traveling together. If you are even considering this ship with parents, grandparents, kids, this is the place to do it! So much to do for everyone of all ages. We really got to know almost all the guests and became great friends at the end of the week. I will try to review as much information as possible because if you are like I was, I was scouring the internet for any information I could find on this cruise and Galapagos in general. Transfers: We flew 4 days early to spend time in Quito and it's surroundings. Glad we did this. We were able to see the city and also make a few excursions. There's tons to do in Quito and beyond if you have the time. We stayed at the JW Marriott all 4 nights. It was a very nice, large hotel, no complaints whatsoever. Breakfast was included which was appreciated. They also have a nice fitness area and gorgeous pool. A Silversea rep was at the airport to take us to the hotel and again at the hotel on the day of embarkation, to take us back to the airport. Once at the airport, it was a LAN flight for all guests. We touched down in Guayaguil for 30 mins to refuel and then onto Baltra. Altogether, the flight was around 2-2.5 hrs. Transfers were just fine, don't let the other reviews scare you. By the way, on LAN, you have to press the Call button to request anything to eat or drink and you do have to pay for it. Just a heads up on that. On the way home, we flew from San Cristobal to Guayaguil where we had a day room at Hotel Oros Verde. This was a 5 star hotel, wish we could've stayed the night here but only used the room for a nap and shower before our midnight flight back to Miami. As you can imagine, that was no fun at all. Embarkation: Once we were through customs (quick process), we were loaded onto buses to take us to a pier and then onto zodiacs from there to the boat. We were quickly shown to our cabins, it was a very easy process. From there, we were able to enjoy lunch while we waited for our luggage to be delivered. It was all very easy. Cabin: We had Explorer Suites on the second floor, Suites 248 and 250. The rooms were very nice and I felt quite large, especially considering our kids were in their own cabin (unlike other cruises we've done where we are crammed into one suite). They aren't overly luxurious but very well appointed. The bathroom had a nice rainfall shower. TV had tons of movies and even live TV if you have time for that. Mini bar was fully stocked and was always replenished by the butler. Although I was fine with this category of cabin, I felt being on the Deck 2 was quite loud. You could hear much of the ships mechanics and this did disturb our sleep almost nightly, especially, when ship was anchoring. I'm not sure what all the noises were but it was loud. Also, it would be nice to have a balcony if just for the sake of drying all your wet things. Our bathing suits never dried, neither did our water shoes. If you can afford it, I would upgrade to something nicer. This did not detract from our cruise experience as we are not fussy people but just want to put the information out there. Ship: The ship was beautifully appointed. They just had a dry dock in Sept 2017 so everything was refreshed and looked new. The piano bar is a nice spot to hang out in the afternoon or before dinner and play some cards with the family or your new friends. There is a nice fitness center which I only used once. I never used the spa but I heard from other guests that their massage was wonderful. I do wish they had more outdoor sun loungers. There's only a few sun beds to relax... on Deck 6 by the jacuzzi and on deck 4 outside of the piano lounge. These were almost always full. Since we didn't have a balcony we would often seek out these sun beds in the afternoon but rarely had luck in scoring one. Restaurants: There are two restaurants to eat at for both lunch and dinner: The Grill and The Restaurant (yes, that is the creative name they gave it). We would always eat lunch at the Grill which was outside so you could enjoy the lovely sea breeze and views. The piano player also would entertain here every lunch. Mostly we would eat dinner at the Restaurant which was fine dining and 5 courses. A couple of nights we ate al fresco at the Grill. In the evening, this has a different menu and features meat served to you raw that you cook on a hot stone. It's pretty cool and the kids loved it. Seafood was also served here as well. It gets a little cool, so bring a sweater but they do provide blankets as well. Quality of food at both restaurants is excellent. We only heard other people saying the same thing. There's tons of variety and I never felt it got competitive. If you like alcohol, you will also be happy on this ship! The bartenders were amazing and served the best drinks. They had quite an extensive cocktail menu that we enjoyed sampling from. They also had great coffee/tea service available 24 hours in the piano lounge. You will not be wanting for anything. I think I gained 5 pounds but it was so worth it. Entertainment: The only real form of entertainment is the piano player in the piano bar every evening. He was amazing and he would get out a microphone and keyboard if you ask and you can do Karaoke. We did this several nights and we had a blast. We celebrated New Years Eve on the ship and Silverseas put on a great party! The piano lounge was decorated with party hats, noisemakers, confetti, balloons, etc. Drinks were flowing all night and of course, a champagne toast at midnight. As tired as we were, we never thought we would make it to midnight. Some people went to bed but quite a few people stayed up and it was quite the party! So much fun. Excursions: As you now know, this is an Expedition Cruise which = BUSY. There is not much time for downtime. I was worried about my teenagers and the early morning excursions. This was a little brutal on them but they survived just fine. Just know that you can be flexible and not go on every single excursion offered. Every night at 7pm, everyone convenes in the Explorer room for a rundown on the next day's itinerary and offerings. There are things to pick and choose from. For instance, you can choose to go on a nature hike or a zodiac tour of the coastline. Or you could sign up for kayaking or deep sea snorkeling. Every day is different but most days, the first excursion was at 7:30am. They gave us a reprieve on New Years Day and started at 8:30am but a lot of people chose to sleep in that day. After the first excursion, you come back for the boat and sometimes there's a second excursion around 10:30am. Lunch is after that and usually, there's a couple hours after lunch that you can take a nap, read a book, or just relax until a third excursion around 3:30 or 4pm. Again, you can pick and choose what you want to do. I think we only skipped one morning and one afternoon excursion. We were pretty full-on but I heard many other guests choose to skip much more than that. It's totally up to you. One thing about the activity level, yes this is a busy ship but I would say you are NOT expending much energy. For instance, most of the nature hikes were LONG but SLOOOWW. We would go 2 miles but it would take us 2.5 hours to do this. That's because the Naturalist Guides would stop every 10 feet to explain something about a bird or animal. It's all interesting but after a while, there's only so much you can learn about birds. One day, they offered a speed hike and tons of people including my family jumped on that because we were actually able to get in a little exercise and not go at the pace of a snail. I think older folks may like this slow pace but it seemed to drive younger folks a little nuts. I'm not complaining as I still enjoyed the entire experience but I'm just putting it out there for you to be aware. Every day, they offer a snorkeling activity of some kind. Please, always snorkel if you have the chance!!! We always had the best time and saw the most amazing things under water. The water is COLD! Be ware of this. Shortie wetsuit, mask and fins are provided. You will want to wear the wetsuit every time, it does help. I would always wear my long sleeved rashguard underneath and that helped too. No need to bring your own wetsuit, mask/snorkel. I read others did this but it's one more thing to pack. A few times, I would almost chicken out to snorkel because of the cold, but once I jumped in, it wasn't so bad. It was really worth it. By the end of the day, no matter what you choose to do, you will be exhausted. We would still head to the piano lounge after dinner for drinks and karaoke but we would try to be in bed by 10:30pm. I think we were the exception as most people would go to bed around 9pm. Staff/Service: We had the best service by everyone on board. You get to know the staff members and they anticipate your needs/requests. Service in all the restaurants and bar were excellent. Our butler was the best! Our daughter celebrated her 16th birthday onboard. We asked if he could do something special for her so as a surprise, when we got back from our morning excursion, her cabin was decorated with balloons galore, confetti, and a delicious cake. She absolutely loved it and it truly made her birthday special. There are around 6-8 Naturalist Guides that live onboard and take you on excursions... these folks were all wonderfully knowledgeable and patient. You could tell their passion for the Galapagos is genuine. What to pack: If you are like me, you cannot figure out what to pack! I am here to help you, folks. Keep in mind, I sailed in December which is the start of the warm season but it was in no way "hot". If the sun is out (we only had full sun for probably 3 days, other days were cloudy), it can be warm and shorts and t-shirt are good for daytime walks. If it's a cloudy day, light capris/pants would suffice with a t-shirt. Bring a light long sleeve just in case but it really was very temperate at around 78 degrees every day. Rain coat is necessary. We had two days where we encountered a little rain. On boat, have a light jacket for eating lunch or dinner at the the outdoor Grill. Also, it gets cool in the evenings so again, long pants or sweater are appropriate. You do not need to bring anything fancy. Sundresses, skirts for the ladies or even pants/blouse. Men, pants and button down dress shirt. No sport coat needed. My teens wore jeans the two nights we ate at the outdoor Grill but jeans are not allowed in the Restaurant. I brought 3 pairs of shoes (so proud of myself): water shoes (Keens), athletic shoes, and sandals for evening. For water shoes, any kind of water shoe is fine. I read you needed closed toed but that's not really necessary. The only time you wear water shoes is for wet landings, and honestly, you can even go barefoot. My kids would do this several times. My keens were fine (honestly, I'm not a fan as rocks get inside them) but the rest of my family had water-type sneakers bought on Amazon for $19. Hiking shoes are not necessary!! Remember, how I mentioned a 2 mile hike took around 2.5 hours? Yup, hiking shoes not needed for that. Most of the trails are a little rocky but flat. Sometimes, you have to climb a bit to get to the flat trail but hiking shoes would be overkill. My kids wore their Nike sneakers and I had my Merrill running shoes. Pack two bathing suits as one will be wet (ours were always wet). Rashguards come in handy to keep you warm and protect from sun. My husband and I each bought those wide-brimmed dorky hats with the chin strap ($8.99 on Amazon) and I was glad to have it. We wore baseball hats sometimes, but those big hats on more sun exposed days. We didn't even go through one full bottle of sunscreen so I don't know what we did wrong. We didn't get burned either but still, be careful with that sun. Another thing I just remembered, backpacks and water bottles are given to you for you to use throughout the cruise as well as bring home with you. Most everyone used these on their daily excursions. Photography/Videography: One thing to know is that there is an onboard Photographer/Videographer. Ours was Jorge and he was amazing! He would be out on every excursion, photographing wildlife and also people. At the end of the cruise, you get to see the video he's put together and you would be nuts not to buy it. At $150 it wasn't cheap but there was no way, we were passing it up. It's so professionally done, it's like watching a National Geographic documentary but you are the star. Absolutely, amazing quality and much better than any photos you will take (at least I'm speaking for my own photography skills). Overall, although this was an incredibly expensive trip for us, it was truly once in a lifetime and so worth every penny. I cannot stop thinking about it since our return home. I'm sure we will be reminiscing for years to come about our amazing Galapagos adventure and dreaming about when we can return to Silverseas. Read Less
3 Helpful Votes
Sail Date: December 2017
I will be upfront from the start ... I didn't think value for this cruise was good. The dining and room crews were very good. The overall management left me feeling quite disappointed. The cruise was not for me starting with the ... Read More
I will be upfront from the start ... I didn't think value for this cruise was good. The dining and room crews were very good. The overall management left me feeling quite disappointed. The cruise was not for me starting with the first day. I didn't pay a lot of attention to the pre cruise information and thus wasn't fully aware of the dress code. With that being said, I could not get dinner anywhere on the ship with shorts on other than my room. I wasn't dressed sloppy, simply had khaki shorts and a polo on and was told the only place I could eat was my room. Not even by the pool. I had been traveling ALL day from the US to Barbados ( a Caribbean Island by the way) and can't get a hamburger on the ship in shorts other than my room ... come on ... that's taking the whole upscale cruise experience a little too seriously. Two of our excursions were canceled. The dive vendor in Aruba was unprepared for the divers and needed to go back to their shop to get more equipment. They didn't want to provide me transport to my hotel after the cruise - the only reason I needed transport was because they couldn't get us flights out on the day the ship returned. The entertainment was the same people every night - good - but the same five singers. The food was over rated and the fine dining restaurants were not as good as the main restaurant. The itinerary was poor, arriving at night in each port and with limited port time in Bonaire, which probably was one of the nicest islands. I would not recommend ... I know many will disagree however. I do like the size of the vessel but would recommend Regency Seven Seas over Silverseas. Read Less
4 Helpful Votes
Sail Date: December 2017
Chosen for itinerary and ship size, we were not disappointed. Our cabin was ample and we enjoyed the veranda coming into and leaving ports. Staff was super nice and eager to please - always smiling. The ship itself is showing some age ... Read More
Chosen for itinerary and ship size, we were not disappointed. Our cabin was ample and we enjoyed the veranda coming into and leaving ports. Staff was super nice and eager to please - always smiling. The ship itself is showing some age and needs some TLC/updating. Kudos to Allan the Cruise Director! The entertainment was cute - smaller ships do not get much variety or stars. Most enjoyable was the trio in the bar for some dancing. As for ports - skip Grenada, it's a pit! Bonaire was probably our favorite and the snorkeling was wonderful. The farewell tour of Barbados was a pleasant surprise, though the timing at the plantation needs to be worked on as all buses showed up at once! The guide on the bus was exceptional. We enjoyed meeting new people as we joined larger tables at dinner. We tried 3 of the 4 restaurants and they were all very good. We were not successful getting a reservation in the Grill. So word to the wise, book your dinner reservations early! Read Less
Sail Date: December 2017
This was my second expedition cruise with Silver Seas; the first having been on the Prince Albert II in Svalbard. Therefore I had high expectations, most of which were met. I agree with other reviewers that the ship is old and needs to ... Read More
This was my second expedition cruise with Silver Seas; the first having been on the Prince Albert II in Svalbard. Therefore I had high expectations, most of which were met. I agree with other reviewers that the ship is old and needs to be replaced. There is only so much cosmetic refurbishing that can be done. That said, the rooms were small, but very clean and comfortable. The public areas had also been refurbished. The food was excellent and up to Silverseas standards. The dinner portions were small enough so that you could eat all four courses if desired. Wait staff were excellent and identified me by name soon after we commenced our voyage. My maid and butler were both charming. The maid kept my room looking "together" throughout the voyage. I was pleased to have the butler service so I could have a meal in my room, which I did several times since I returned to the ship after very hot and humid weather excursions and didn't feel like eating in the dining room. I only did "hot rocks" once, but it was a lot of fun and had no problem whatsoever in reserving this. The bar/kitchen near the pool was too small and the wait staff did a super job in trying to cope with inadequate space. Overall I thought the staff was excellent and we had some very interesting lectures, although not the quantity that I experienced on the Arctic cruise. The first lecture was generally at 9:15AM, which was a bit early, esp. on days at sea. Unfortunately, a cyclone off the coast of Madagascar affected our time at Aldabra Atoll. The crew should be commended for being able to land us for a late afternoon walk to the ranger station; at least we were able to see a large number of the Aldabra giant tortoise. Due to the weather, we could not do the lagoon tour or any snorkeling/diving the next day. Most of the coral in the Maldives had been bleached out due to an El Nino in 2016. However, we did see a lot of beautifully colored fish. Snorkelling in the Seychelles was not good due to weather complications. Great great shore excursions in Zanzibar and Victoria. Poor scheduling though because we landed in both on Sundays! Thank you to Jamie again for fixing my mask and getting to my "taxi" on shore in Dar es Salaam. I'm not sure who was at fault for this but there was NO information for pre or post-embarkation/disembarkation or hotels given to me prior to the cruise. I made my own arrangements in Colombo and used the ship's way-overpriced $89 ride from the port in Dar to my centrally-located hotel, which I arranged on my own. Read Less
2 Helpful Votes
Sail Date: December 2017
chose the cruise for silver sea reputation and ports of call. too many sea days, some ports of call were a total waste of time. could have stayed longer in main ports, bali and perth. perhaps cost of ports was too high to remain ... Read More
chose the cruise for silver sea reputation and ports of call. too many sea days, some ports of call were a total waste of time. could have stayed longer in main ports, bali and perth. perhaps cost of ports was too high to remain there. would not recommend this ship or ports of call to anyone. excursion director had poor attitude and not professional. restaurants excluding pool area were excellent. staff extremely courteous and professional at all times. some managers need to learn how to deal with issues. ist cruise auckland had many unhappy cruisers, 2nd out of sydney less issues but still management needs to learn how to follow up and deal with customers this ship has aged and needs a facelift. i sailed with silver seas a few years ago and the ship was excellent, time has not been kind to this one. i would not recommend to my friends to sail on this ship. Read Less
3 Helpful Votes
Sail Date: December 2017
We were on two legs of the cruise that started at the date listed in Auckland and completed in Singapore on 01/21/2018. We wanted to see part of Australia. It's so large you have to go at least two to three times. We added New Zealand ... Read More
We were on two legs of the cruise that started at the date listed in Auckland and completed in Singapore on 01/21/2018. We wanted to see part of Australia. It's so large you have to go at least two to three times. We added New Zealand to the itinerary because of travel costs, flights in business class are so high at that duration and distance. We're glad we added New Zealand. The shore excursions ( we planned ourselves ) were so much more enjoyable than Australia's few ports that weren't large beautiful cities. The Silver Shadow is old and needs refurbishment. The food was excellent one day and poor the next, very in consistent. The service was excellent from most individuals and poor from a few. The passengers skew old to very old "cruisee's" if I can make up a work. Too many infirm people and too many sick people coughing with colds. Some times in ports were way too inadequate, most excursions run by the cruise line were simply put, bad. Read Less
5 Helpful Votes
Sail Date: December 2017
We chose this cruise for the itinerary - Auckland NZ to Sydney AUS - and over Christmas/New Year's holidays. We've done about 50 cruises in the last 20 years on a number of lines. Most recently we took three cruises on Crystal but began ... Read More
We chose this cruise for the itinerary - Auckland NZ to Sydney AUS - and over Christmas/New Year's holidays. We've done about 50 cruises in the last 20 years on a number of lines. Most recently we took three cruises on Crystal but began to notice things slipping as they seem to have lost sight of their core cruise business as they have expanded. So we were eager to see what Silversea had to offer. The service aboard the ship is uniformly top-notch. We never encountered anyone who wasn't eager to please and go out of their way to assist. The ports of call were all very interesting and the shore excursions we chose were enjoyable and informative. The ship, while recently updated, is nevertheless showing her age. Furnishings were all current and well-maintained. But it still comes across as somewhat dowdy. We did find the size of the ship to be ideal; it was easy to get anywhere easily. We dined most evenings in the main Restaurant and found the food to be well-prepared and presented. There was a bit of overlap with similar dishes cropping up on several occasions (duck, goose, etc.). The soups were superb. Bread seemed a bit less perfect and the breadsticks on the tables were usually stale. The appetizers were the least inspired - everything is either tartare or carpaccio from meats to vegetables. Nice pastas and vegetarian selections. We also appreciated the fact that the menus were delivered to our suite every evening for the next day's lunch and dinner. Lots of press given to "La Dame” (nee Le Champagne), a Relais & Chateaux specialty restaurant. This was a big disappointment in almost every sense. The service was slow and the asst waiter could not answer any questions about the menu other than to recite what was printed on the menu. Simple questions like is the glaze on the duck breast sweet or savory. Quite odd considering that the menu does not change. The Dover sole was rolled up pieces of sole, overcooked. And the lobster was adrift at sea in a puree of green peas and mint. Perhaps a riff on mushy peas but misbegotten, nonetheless. The wines served were pretty generic - we overheard passengers at a nearby table complaining that they were "supermarket” grade. In general, we found the wines served at every venue in the ship to be less than distinguished. While focused on European and local vintages, they have very little to offer in the way of Californian, South American, African or other wines. After trying virtually everything they brought out, we found ourselves longing for anything with some oomph. We resorted to purchasing wines on several occasions from the Connoisseur's list - and maybe that was the underlying intent. The room service breakfast menu is the most extensive we have ever seen and we enjoyed breakfast in our cabin (Medallion Suite) every morning. Our butler was regular as clockwork with ice and canapes in the afternoon. Our suite was extremely spacious and had an unbelievable amount of storage space in addition to the huge walk-in closet. All in all, this was one of the most enjoyable cruises we have taken - in part due to the itinerary but also to the high level of service we received. We would do Silversea again if the itinerary and schedule were appropriate but I am not certain we would venture to try "La Dame” again. Read Less
1 Helpful Vote
Sail Date: December 2017
Selected cruise because it was presumed to be an upscale line. It was upscale in many respects but failed in others. Good food, excellent service and mostly a well trained staff. Ship layout lacked some of the features found on Seabourn. ... Read More
Selected cruise because it was presumed to be an upscale line. It was upscale in many respects but failed in others. Good food, excellent service and mostly a well trained staff. Ship layout lacked some of the features found on Seabourn. Out butler was not trained and was virtually useless. Service in the dining room was unreasonably slow. Wait time between courses averaged 20 or more minutes in many cases. The buffet area is much too small resulting in crowded conditions during breakfast and lunch with limited space to display the food. Gym weight machines old and need replacement. Satellite has limited broadband resulting in poor service. No television for over 48 hours and then spotty service the next 48 hours. This situation also affected the quality of the internet service which was slow compared to other cruise lines.If you like to cruise on a small ship, go with Seabourn. Read Less
1 Helpful Vote
Sail Date: December 2017
I choose this cruise as I had travelled with Silversea before and it was reasonable/OK. This cruise was hell. No champagne on arrival, chaos, lifts broken and generally disorganised. Did not see butler for the first 26 hours, so no ... Read More
I choose this cruise as I had travelled with Silversea before and it was reasonable/OK. This cruise was hell. No champagne on arrival, chaos, lifts broken and generally disorganised. Did not see butler for the first 26 hours, so no drinks I wished to drink in my minibar. Minibar stocked with beer, coke and sugary drinks - nothing I would ever touch - so first 26 hours no personalised cabin service from butler as advertised. Did receive a note from butler saying he missed me - strange as I was several hours in cabin unpacking. Spa and hairdressing awful. Hair wash and blow dry not done in front of mirror - and end result when I was able to look in mirror was so bad I returned to cabin to use my own heated rollers. Spa treatment had to return next day for them to do it properly. Whole time having treatments in spa there is this horrendous pressure to change your beauty routine and do what they recommend. This will not happen, my cosmetic products are better than what Silversea use. Wheelchairs and zimmerframes in corridors so a health risk should there be a fire or need to escape without lighting. For two nights when they sea was a little choppy there was loud noises throughout the night which sounded like machinery moving so no sleep for two whole night. What is interesting that when I reported this horrendous noise and sleepless nights to staff on Silversea they assured me no one else had ever complained of such a noise. Only to find another couple on another deck having to be moved from their cabin for the same noise at night AND I READ ON CRUISE CRITIC yet another couple have experienced the same noise at night on Silversea -- so obvious Silversea lied to me when they told me no one else had every complained. I was ill when on board with respiratory infection and spent Xmas Day and Boxing Day in bed. Guests were sitting in public areas and cramped mini buses coughing and sneezing and 70% of guests probably suffered with the bug that was being spread around. Several guests left the cruise early due to bronchitis, one person had to be evacuated when at sea off California. Officers polite but I feel they had agenda and attitude because I complained about my cabin and sleepless nights. Lectures really just 'lessons' the speakers had not been involved 'hands on' in what they talked about. Many shows with singing were amateurish - the sixties night singing could only be described as 'shrill' and Suzy the flutist had performed on my previous Silversea cruise - Does she perform on all cruises? Not worth the money. Other passengers told me to cruise Seaborne in future. I am intending to take their advice. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise