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30 Silversea London (Greenwich, Tower Bridge, Tilbury) Cruise Reviews

This was our 1st cruise on Silversea and they nailed it! Top to bottom, the experience exceeded all of our expectations, and was superior to our recent Seabourn Encore cruise in NZ/Australia. The ship was stretched and fully refurbished ... Read More
This was our 1st cruise on Silversea and they nailed it! Top to bottom, the experience exceeded all of our expectations, and was superior to our recent Seabourn Encore cruise in NZ/Australia. The ship was stretched and fully refurbished last year, it looks brand new with top notch high end touches in every venue. We are very seasoned cruisers and have been on nearly all the mainstream cruiselines (Regent, Seabourn, Oceania, Celebrity, HAL, etc.) with over 60 cruises under our belt. We traveled as an adult couple in our late 40's along with our 22yr old daughter, sharing a cabin with her. We choose this cruise for two main reasons. 1. Experience a Silversea cruise 2. Itinerary to Norway where we haven't traveled before. The ship was fully refurbished and stretched last year (read about the changes on CC) and it shows with high quality touches in every venue. The ship sailed full, but we never encountered any crowded areas and the space to pax ratio is very high! This ship offers everything you could want in a smallish footprint luxury line. No sings of wear or tear anywhere. Beautiful fresh flowers are found throughout the ship, adding an upscale high end vibe to the ambience. SHIP 5 STARS The standard suite was very spacious, well laid out, included high end toiletries, stocked bar, shower & tub, balcony, and a butler. Many discussions about how to utilize a butler can be found on CC. Ours provided us with balloons/cake/decorations for our Anniversary, caviar, canapes, dining reservations, room service, a VIP dining experience on our balcony one evening with roses, and so much more. This is something Seabourn doesn't include that we truly feel sets Silversea apart from them. CABIN 5 STARS Dining options were excellent and well balance with most types of cuisine represented on the ship from Japanese, Chinese, Indian, Steakhouse, Italian, Continental, pizza, gastro pub special lunches, and so on. Some CC's threads complained about the lack of variety of choices on Silversea...I don't see how this is truly possible! With so many dining venues and new menus every 3-4 days we never felt like we repeated meals or bored of the food offered after 14 days onboard. The quality, variety, and presentation was superior to any other cruiseline we have traveled. Unlimited caviar is now included with Silversea, leveling the field with the competition. We loved Artist cafe's excellent lite bites and high quality coffee service. I could go on and on about the food, but won't bore you to tears other than to say it simply was the BEST we have experienced to date (Seabourn was well below Silversea). FOOD 5 STARS Entertainment was geared towards an older demographic, which was expected. The singers (no dancers) consisted of 2 opera performers and 4 others.The theater had excellent sight lines with no obstructed views like we experience on Seabourn. One show per evening, around 9:30pm was offered. The opera singers were excellent! A few other strong vocalists mixed with a few average. The jazz duo in Silver note delivered an authentic jazz club like atmosphere and were a hit! One knock was having no duet or soloist that sang and played an instrument. The guest entertainment consisted of a comedy magician that was excellent and another pianist (the ship already had a full time one on staff). Why repeat the same entertainment that already existed from the staff onboard? ENTERTAINMENT 4 STARS The service was absolutely without a doubt 5 star luxury level at its finest! We felt as guests and not pax for our 2 weeks onboard. They would bend over backwards for you; we felt the staff enjoyed their jobs and were happy to work onboard. A very high percentage of staff knew our names within a few days onboard, similar to what we experienced on Seabourn. Seabourn dining room service always felt chaotic and understaffed. We didn't run into this on Silversea. The vibe was much calmer, more chill, and less stressed we felt from the service staff compared to Seabourn. The cherry on top was having a butler catering to our needs no matter how big or small. He went the extra mile to give us top notch service that sets Silversea apart from the competition. SERVICE 5 STARS Ports and excursions were all excellent and have been discussed many of times on CC. We enjoyed all of our stops in Norway and loved the authenticity of Norway vs places like Alaska that felt touristy. We had a very early arrival in London and were greeted by staff taking our luggage from us and then directly to the ship. We were delighted they took us to a city center high end hotel to have breakfast and refresh before our transfer to the port. PORTS 5 STARS We rank Silversea Silver Spirit #1 out of our 60+ cruises. If you're looking for the best of the best, you have found your ship! Read Less
Sail Date June 2019
I chose this expedition because of its’ interesting ports of call and its departure under the Tower Bridge. (Magic!) A bonus was finding ourselves in the Channel on the eve of D Day and in Guernsey on D Day. Unfortunately a big storm ... Read More
I chose this expedition because of its’ interesting ports of call and its departure under the Tower Bridge. (Magic!) A bonus was finding ourselves in the Channel on the eve of D Day and in Guernsey on D Day. Unfortunately a big storm came in that night and we had to miss 3 or 4 of the next ports. It was an expedition cruise and this is to be expected. The ship has been updated beautifully - great showers in the bathrooms, even with seats. Deluxe cabins are very comfortable. Public areas attractive and as comfortable as when I first sailed her in 2002. Terrific. The reception, butler/housekeeping staff, bar and dining room staff are as wonderful as Silversea has always produced. They’re great. On this cruise their line let them down. The expedition staff, not so much! As a now solo traveller (widowed) I commend Silversea for making solo travellers comfortable and included in their voyages. There were plumbing/sewage issues from boarding time onwards which affected a number of decks and many passengers. The cruise was brought into Reykjavik a day early (which it seems to have done on other cruises, I see). Disappointingly, Silversea has not responded to my comments and complaints. Very disappointing for a formerly very loyal Silversea cruiser. Read Less
Sail Date June 2019
We have sailed Silversea before but chose this cruise for the itinerary and also to experience expedition cruising and find out the difference. Staff on board incl butler were great, cannot fault them , dining was also impressive , so ... Read More
We have sailed Silversea before but chose this cruise for the itinerary and also to experience expedition cruising and find out the difference. Staff on board incl butler were great, cannot fault them , dining was also impressive , so was the quality and variety of the food and wines offered. The shore excursions were not too different from a standard cruise. Only one shore activity during the 14 day expedition cruise involved some expedition like feature when we had a wonderful afternoon going ashore on the zodiacs watching a variety of seabirds nesting on the Scottish Island of Lunga. There were a lot of shore landings cancelled due to stormy weather. Enrichment lectures were generally good, although some were repetitive due to the increased requirement of additional lectures after many cancelled shore landings. Expedition staff seemed to display a lack of interest at times. Our Vista Cabin had a sewage issue on day 2. We were moved to another cabin after that. It became obvious after talking to other guests that Silver Cloud has had ongoing sewage issues. We feel that it shows that the ship is 25 years old and has had a refit to comply with expedition ship/ice class regulations, mainly the strengthening of the hull. Apart from that there were a few serious problems visible like huge cracks in the cabin doors and also cracks in the fire doors of the ship. And the sewage issue. In our opinion this ship is past its use-by-date and should not sail Arctic or Antarctic regions . Read Less
Sail Date June 2019
We have enjoyed Silversea Expedition cruising in the past. The small number of passengers, terrific Expedition Team combined with luxury that Silversea excel at make for a wonderful cruise. We boarded via the clipper boat for Tower Pier ... Read More
We have enjoyed Silversea Expedition cruising in the past. The small number of passengers, terrific Expedition Team combined with luxury that Silversea excel at make for a wonderful cruise. We boarded via the clipper boat for Tower Pier next to the Tower of London. We were checked in efficiently and went straight to Terrazza for a buffet lunch. As the ship started to fill with other passengers, we went to our suite and the suitcases arrived soon after. The butler and room attendant combination suits us well. Available but not intrusive. The laundry service is very efficient and good. We enjoyed all our meals on board. We ate in the main dining room, La Terrazza and at the Hot Rocks on the pool deck. The crew are fantastic. Friendly and efficient. Unfortunately we missed many of our stops due to choppy seas being to unsafe for the zodiac landings. The Expedition Team laid on extra lectures and games such as ‘Name that tune’ to substitute. Moss Hills is an outstanding Social Director. After 10 days travelling up the west side of the UK, we sailed to Orkney and the Faroes and the final 4 days were spent circumnavigating Iceland. The disembarkation went smoothly apart from our non Silversea taxi going to the wrong port! Read Less
Sail Date June 2019
Silver Wind is in for a full refit in twelve months time. This is probably twelve months too late. Looking tired, the ship is saved by its excellent crew. There was nothing intrinsically wrong with the cruise, probably still a good 4.5 ... Read More
Silver Wind is in for a full refit in twelve months time. This is probably twelve months too late. Looking tired, the ship is saved by its excellent crew. There was nothing intrinsically wrong with the cruise, probably still a good 4.5 star experience. But that is not how Silverseas is marketed. Fellow travellers were discussing looking elsewhere. Food was good but not exceptional. Furnishings slightly raggedy around the edges. Again, nothing disastorous but not the kind of attention to detail you would expect from say Four Seasons which is the type of place Silverseas clientele typically frequent. Casino crew were downright miserable, servicing a worn room with an unfathomable set of slots. Silverseas still check all the right boxes, but the fear is that the new owners are destroying the brand by their cutting of costs. Silver Wind needs sorting out and quickly. This overdue refit can only damage the brand. Read Less
Sail Date May 2019
We disembarked the Silver Wind in early June and generally had a very good cruise. The main attraction, certainly so far as my OH was concerned, was the sail in and out under Tower Bridge (note to destination lecturer - not ... Read More
We disembarked the Silver Wind in early June and generally had a very good cruise. The main attraction, certainly so far as my OH was concerned, was the sail in and out under Tower Bridge (note to destination lecturer - not "The" Tower Bridge, just Tower Bridge). We had a quick and easy embarkation and our suite, a classic veranda, was fine and looked in good order. We did find an item on a shelf which belonged to a previous occupant and which indicated, perhaps, not the most thorough of inspections before we arrived. It was not a major deal for us but we received a fulsome apology from 2 senior members of housekeeping staff. I dislike the bathroom on the Wind, in particular the bath/shower combination with a fixed shower screen and I gather that most, if not all, of the baths are to be removed when she is refitted next year – can't come soon enough, though I know some will miss them. The interactive TV in the suite was excellent, with Chronicles, restaurant menus, tour information and the newspaper all on-line, and a good selection of films. The hard copy of the newspaper disappeared on the 1st June but appeared on screen, so I assume the decision has been made to provide it online only, which saves a few trees and is fine with us. Connectivity for the TV and the internet, however, was frustrating, channels were often unavailable – particularly trying where there is a huge football game and the channel showing it is as dead as a Norwegian Blue . Apart from late at night and very early in the morning, it could be a dispiriting experience to try to use the internet. We had the standard, included, package only. Food we found, generally, to be good, with plenty of variety in the Restaurant. This was in contrast to our experience on the stretched Spirit last year when we found the Restaurant menu to be limited and repetitive, though there are of course many more dining options on the Spirit. With curries, pasta and local dishes offered on the Wind on various days in the Restaurant, we did not miss the alternative venues as we feared we would, though an Arts Café style area would have been welcome. Three courses and coffee were the norm at dinner, with no separate salad course or sorbet on offer and no petits fours. I am sure you could have had them as a special request. We did not need them. We also ate in La Terrazza, which was very good on the first night but rather mediocre later in the cruise to my mind, although OH enjoyed his dishes. I had rather expected a lasagne in an Italian Restaurant on an Italian ship to be sensational. I was disappointed. Hot Rocks in the evening has consistently excellent meat and fish, if you don’t mind doing your own cooking, which we rather enjoy and the best bit is that, no matter how much mess we make, someone else does the clearing up. During the day this area is the Pool Grill, where the food was adequate but where the service, on this trip, was under par. Things took ages to arrive, service was bit slapdash, i.e. tables were not properly cleaned down between guests and food dropped on the deck lay there and provided fodder for the birds. This was a coldish weather cruise, where the Grill was probably not as well used and I got the impression that staffing levels had been curtailed accordingly. Elsewhere, service was very good and charming though perhaps not quite as intuitive as on other ships. As an example, I always have expresso at breakfast and even though we very often had the same server, I always had to ask for it, it was never remembered . I could cope with this but one of the selling points of Silversea has been how quickly crew get to know passengers' preferences. The included wine was, again, generally acceptable and there was no difficulty in obtaining something other than the daily pour. Pudding wine was provided on request but was not routinely offered. The one big, and completely avoidable, problem on this voyage was the tendering process, which was lamentable. Unusually for Silversea, only one tender was in operation at tender ports, and it ran out and back on the hour and half hour. If, therefore, you missed one tender you had to wait for an hour until the next one. The difficulty was particularly acute at Gerainger where several ship tours arrived back at the quay at the same time, filling the scheduled tender to full capacity. Guests left behind were told they had to wait until the next scheduled tender, which was over an hour later. Minor mutiny ensued –can you mutiny on a quayside?-and after a lot of hoo-ing and ha-ing, the tender came back sooner than scheduled. This should never have been an issue, the ship was close to the quay so the tender journey was only a few minutes. There was absolutely no need for any hassle, the tour concierge team know how many guests are on tour and when those tours will arrive back, and so tenders should cater accordingly In Vik, we arrived at 7 am but the first tender for non-tour group guests was at 10am, the last tender back was at 11am, which left a frustratingly short time to explore the village and to walk to the famous churches there. My only other negative comment on the arrangements was that there should have been a shuttle bus into the centre of Bergen. However, perhaps my view was jaundiced by the fact that it rained on the way back to the ship and I got very wet and very, very grumpy. Entertainment- Colin Barbiere Brown was the Cruise Director and a there was a complete change round of Voices of Silversea and of at least one of the lounge musicians in London who boarded with us. Thus, the cast were putting their shows in place on the ship and so were not visible throughout the ship to engage with passengers. I did feel that we suffered somewhat from this. Colin is a polished Cruise Director, he runs a tight trivia and he performed on several occasions, with or without other musicians. It was, however, a mistake not to have some guest entertainers on board for this cruise as the performances by the Voices were to be limited and a variety of entertainment was lacking. I am aware that one does not choose a Silversea cruise for the breadth of its entertainment but some alternatives to Colin and his piano might have been welcome, excellent musician though he is. This brings me to the demographic of guests. As it was a London to London cruise, it was hardly surprising that the majority of guests were British, some 170 out of 294, I believe. A good number were older and with a degree of frailty. This meant that, in our opinion, the ship was less lively than we have experienced hitherto, especially in the evening. A couple of lumpy nights did not help, but the bars seemed to close early and I got the impression that a fair number of people didn’t get off the ship at ports. Given the average age of the guests, I suspect that some must have been surprised to be assailed by versions of Bon Jovi and Bruce Springsteen classics from the Voices on the last night. When it got rough, the crew were excellent older guests or those with mobility issues, some of whom were helped all the way back to their suites by crew who would not let them risk walking back unaccompanied. And yes, we had a wonderful sail out of London at night but an even more spectacular sail in in the morning, accompanied in part by 50 or so hot air balloons, flying almost close enough to touch. We know that Silversea can't take the credit for that, but it was the perfect end to an enjoyable voyage. Read Less
Sail Date May 2019
Because we loved the itinerary and to celebrate my 75th birthday. However, what we had planned for and looked forward to for a year, ended in a distressing and devastating experience, cut short by stormy seas and ports not on the ... Read More
Because we loved the itinerary and to celebrate my 75th birthday. However, what we had planned for and looked forward to for a year, ended in a distressing and devastating experience, cut short by stormy seas and ports not on the itinerary we had chosen, but rather selected by the captain due to inability to go to any of the ports on the schedule. Of the seven selected and scheduled ports, the ship went to only one of those. Aside from the tremendous disappointment of not being able to visit the places we had hoped to see, the discomfort of being on a ship in such stormy and rocky waters made for a most unpleasant and frightening experience. Unhappily, the Captain never gave advance information, but chose to announce it the evening before. Shortly after leaving our embarkation port of Tower Bridge the Captain announced because of severe weather ahead we would not be going to our first port but directly to our second port, Cork. And we did not go to any other of the scheduled ports. On the second day at sea, after having to forego our first port of call, the Captain announced we would not be going to the original destination. The weather and sea was severely stormy and I became deathly seasick, requiring the services of the ship's doctor. He came to our suite as I was not able to get out of bed. I was given an injection and was unable to leave the suite for the rest of the afternoon and evening. On the fifth day of the cruise the Captain again announced we would not be able to go to any of the next several ports, but would have to be on stormy waters for 36 hours heading directly to the final destination of Reykjavik. It was at this point I knew I could not endure that kind of sickness and misery. My husband was able to arrange a flight home from Glasgow at an additional cost of $2000 and extreme stress and agitation that caused. While this ship and Silversea Cruise Lines touts themselves as a luxury line with the utmost in comfort, care and luxury, we found the ship to be in a very distressed state and in need of refurbishing and cleaning. The thermostat in our suite never worked correctly, causing great discomfort of either being too hot or too cold. The water temperature in the shower would go from comfortable to scalding without any change being initiated. The towels and bathmats were thin and frayed and in desperate need of replacing. The drapes on the windows did not close properly, allowing a bright slit of sun to enter the room long before one would necessarily want to be awakened. And one of the more annoying issues for us began the very first evening. We were on the 7th floor, and the pool area was on the floor above us. Starting at 10:30pm and ending at midnight, or as early as 5am, the crew would be putting tables and chairs or chaise lounges away and would scrape them on the floor. Though we reported this problem immediately at least 5 times, it never ceased. This experience has put me off of cruising entirely. My husband, in particular, loves to cruise. It should be a wonderful way to enjoy the company of new friends and seeing fun and exciting places. That is not what happened and I would greatly urge anyone considering sailing on this cruise line to be aware of the lack of attention to the safety and concern for the guests and lack of caring and thoughtfulness expressed to their disappointment and distress. Read Less
Sail Date September 2018
We were celebrating a special birthday for my wife. We loved the itinerary and made plans with dear friends for the celebration. Before we reached to first evening at sea the captain announced that we were passing our first port because of ... Read More
We were celebrating a special birthday for my wife. We loved the itinerary and made plans with dear friends for the celebration. Before we reached to first evening at sea the captain announced that we were passing our first port because of stormy weather and proceeding to our second scheduled port. The weather was so severe that day and night that my wife became extremely seasick, was nauseous, vomiting for hours. I was able to get the doctor to our cabin, he gave her an injection, and so went the first full sea day. After we spent the day at Cork the captain again announced a change of destinations wherein we missed the next 3 ports, again severe weather, and instead went to ports we have previously visited on other trips. We then proceeded to Glasgow, again not a scheduled port, to spend the night and next day. Before dinner in Glasgow the captain again announced that because of a severe storm we wound not to to the next 3 ports, but set off to Reykjavik which would entail 36 hours through stormy seas, to which my wife said she could not take that again. We disembarked in Glasgow and I was able to arrange air travel home. How does Silversea Cruise Lines and the captain of the ship account for putting the guests through the danger and discomfort of taking us to sea knowing what lay ahead? Should we not have been advised before embarkation of rough seas and given a chance to cancel our plans? Is money the driving force and more important then the guests comfort and safety? Read Less
Sail Date September 2018
We booked a cruise from London to Iceland to visit the west coast of Ireland and NW Scotland in September 2018. What they DON'T tell you is that 7/10 destinations require tenders to get you ashore. That is impossible in the constant ... Read More
We booked a cruise from London to Iceland to visit the west coast of Ireland and NW Scotland in September 2018. What they DON'T tell you is that 7/10 destinations require tenders to get you ashore. That is impossible in the constant rough weather we experienced and we ended up going to Dublin,Belfast and Glasgow, where we got off the ship and came home. Of course Silver Sea can't guarantee weather but the online web site and the details of the cruise offered should state where tenders are used to go ashore. If I had known that I would have realized the risk and not booked the cruise. It is a shame because the itinerary sounded wonderful and the small ship, with only 220 passengers and 240 crew, sounded like just what we wanted. Leaving by passing under Tower Bridge was spectacular. The service was excellent. Crew were always friendly and in the restaurants always knew us by name. We had our own butler which sounded grand but we rarely needed his services. We were somewhat surprised to find that most passengers were like us, are in our mid seventies. It would have been nice to be with more younger people. What a pity it was all ruined by not being able to visit 7/10 ports promised. My advice is to ask what weather conditions can be expected on your cruise at that time of the year ( or check yourself) and most important-- ask if tenders are used to take you ashore. If they are, be prepared for major disruption to your itinerary. Read Less
Sail Date September 2018
Let me begin by saying that I have cruised many times and with many different cruise lines. This is not the worst cruise line I have ever been on (that would be Costa Cruises) but it is close. We chose this trip for the destinations. ... Read More
Let me begin by saying that I have cruised many times and with many different cruise lines. This is not the worst cruise line I have ever been on (that would be Costa Cruises) but it is close. We chose this trip for the destinations. However, we were able to only stop at one of our original destinations. The rest were canceled or changed because of weather. Since this was a small ship in the Northern Atlantic, we were really tossed about.....so much so that stomach distress bags were scattered through out the ship. We were expecting so much from this cruise line because of all the high reviews. But while the cabins were nice, the rest of the ship was just ordinary for a cruise ship. We found out later that the ship will be dry docked for a complete refurbishment in a few weeks, so that makes sense. We had gotten so sick during the first part of the cruise, then were told that we would be crossing the Northern Atlantic to our final destination in Iceland over very rough waters. They then canceled another 2 ports of call because of the rough waters and were going straight to Iceland with 2 days and nights nonstop at sea. At that point, we jumped ship and bought airline tickets to our final destination in Iceland. We missed the last 4 days on the ship.....but we have no regrets that we were able to disembark when we did. Iceland is beautiful and we enjoyed the extra days on shore rather than sick at sea. If you are thinking about this cruise line be aware that it does not do well in open waters and choose your destination accordingly. If you are looking for a smaller more intimate boutique type cruise experience, look at Azamara. Read Less
Sail Date September 2018
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only ... Read More
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only a couple of yards to walk or wait 1/2 hour. I walked, Almost 100 yards. Struggled. Passengers asked if I needed help. Staff didn't bother. Lots of restaurants but charged 60 dollars extra in some. Food varied but always luke warm. Breakfast in cabin always came wrong. I complained the first time, to no avail. Even staff when standing next to doors seldom held open for you. Ignorant. The service wasn't as advertised. Packing case/unpacking. Paper on floor after cleaner had come in to clean. Was fed up with it all. The first night was asked if I wanted to sit with someone. I prefer this but was never asked again. Passengers asked me if I wanted to join them though. Found attention from passengers embarassing- but very thoughful . I'm not one to seek attention. I didn't think after compllaining to steward I wanted to complain anymore and cause to be be singled out by the staff. I decided to leave after 3 days. I wrote to Silver seas to ask for plartial refund. 500 dollar onboard credit never spent (couldn't have all been profit) but refused. The cabin was on standby and only booked a couple of weeks before. Cancellation I expect. Silver Spirit did offer 1k on future cruise. This was the last of finances and now on state pension and a bit of disability. Which I did convery to them. So impossible for me a future cruise. This was the cruise of a lifetime for me and the last one. Anyway if free wouldn't go again. Just a bog standard reply from them I expect./ They really don't care (well, they do when you book) ninutes to answer the phone. Week when you complain. Sign of the times. Read Less
Sail Date September 2018
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We ... Read More
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We literally wandered around trying the street to find our bus - again NO ONE from Silversea was there to assist this operation. Bus driver admitted he was not familar w/ streets of NYC. He refused to take passengers to their terminal besides terminal B at LaGuardia. I was forced to gather all my luggage abd walk through the airport terminal w/ my luggage trying to find a transit bus to transport me to the Delta terminal at LaGuarda - terminal D. It was a total mess - many passengers were visibly upset. This was excusable on the part of Silversea - you had our money and now we were less than human. Someone from Silversea should be TERMINATED for this toal lack of civilty and service. Many people on the bus voiced the consensus opinion that this will be our last cruise because of the fiasco in NYC. As a trained PH.D. ethicist all the people on the bus to Laguardia should receive financial compensation for the disgraceful behavior we were treated by Silversea. We were viewed as cattle who did not to be treated as a human being.I would gladly talk to some representative, but doubt my opinion matters. You failed to make this cruise memorable by the manner you treated people disembarking the ship in NYC. Shame on Silversea!!! Read Less
Sail Date September 2018
Enjoyed the whole Silversea experience. But they MUST attend to the internet issue. Cabin was excellent so was service. Menu not changed very often which was disappointing. Ship had unexplained juddering at speeds above about 15 knots. No ... Read More
Enjoyed the whole Silversea experience. But they MUST attend to the internet issue. Cabin was excellent so was service. Menu not changed very often which was disappointing. Ship had unexplained juddering at speeds above about 15 knots. No relationship with sea conditions. Maybe caused by the recent lengthening. Was a bit unpleasant at times. Crew were almost all very obliging and cheerful. I would put our experience on Silver Spirit a little below Crystal. The entertainment was not as good as expected. The amplification of singers and instrumentalists was way over the top and spoiled the effect of good musicians. Not everyone is as deaf as the amplification suggested. These various negatives have prevented me from giving our cruise a top rating. By far the most serious matter was the appalling internet service. We hope to sail on Silversea again but would not do so unless this problem is fixed. Read Less
Sail Date September 2018
We were nervous about first cruise on Silversea cruise because, although many positive reviews, there were many negative comments. One was the food. We loved the menu in Atlantide which changed frequently; Indochine excellent; La ... Read More
We were nervous about first cruise on Silversea cruise because, although many positive reviews, there were many negative comments. One was the food. We loved the menu in Atlantide which changed frequently; Indochine excellent; La Terrazza was good but not as excellent as main restaurants. Another was wine. Their selection of included wines was excellent and if you prefered one they would go get it. Service: unlike some comments we were served quickly and competently. The wait staff and wine stewards bent over backwards to make us happy. Maybe the Transatlantic cruise has a higher ratio of crew to passengers, but we were overwhelmed with the quality of Silversea on this cruise. Entertainment has been also been rated poorly. The Silversea Singers were 6 young and very talented singers who included opera singers and jazz singers and all could dance. They put on a charming and highly entertaining show evry night. Cruise director Moss is excellent and if he is on your cruise you will be assured of a fun time! Read Less
Sail Date September 2018
Silversea cruises always exceeds expectations and this North Atlantic crossing was no exception. While we had done southern crossings of the Atlantic in the past, this was a new adventure - London to New York with intermediate stops in ... Read More
Silversea cruises always exceeds expectations and this North Atlantic crossing was no exception. While we had done southern crossings of the Atlantic in the past, this was a new adventure - London to New York with intermediate stops in Ireland, Newfoundland, Nova Scotia, Boston, and Newport. Due to storms in the Atlantic, the captain opted to take us further north, which resulted in smooth sailing. Unfortunately, the weather was not as cooperative (one of the few things Silversea does not control) and we had unusually cool, overcast days and more rain than anticipated. We previously sailed on Silver Spirit but this was the first time since the stretch. The changes we wonderful -- the Arts Cafe for coffee and light bites, the new pan-Asian restaurant, and the new main dining room. One thing we especially enjoy about Silversea ship design is the fact that one is never forced to walk through the casino to get from place A to place B and the Spirit was no exception. The public rooms sparkle after the face lift and there are numerous small group seating options. These encourage making new friends and this trip was no exception. Our fellow passengers were globally diverse -- UK, Germany, Australia, Canadian, US, etc. Our suite was an oasis. We opted for a classic veranda suite on this cruise. It was tastefully decorated with plenty of space. The bathroom features both a full size tub and a separate shower. The living area has a small sofa, separate chair, and coffee table (that rises for in-suite dining). The walk-in closet provides ample storage space and helps keep the suite free from clutter. At embarkation our butler stopped by to confirm our choice of refreshments and thereafter the fridge was stocked with our preferences. The service and cleanliness were impeccable. Silversea planned a myriad of inside activities for guests - enrichment lectures, dance classes, cooking demonstrations, informal language classes, team trivia, etc., which were especially welcome given the weather. This particular cruise also had a bridge theme as well as being an Ecole de Chef cruise. The dining was excellent. We frequently dined in La Terrazza, which specializes in Italian food, and found it excellent. At lunch, it also features a great buffet with different salads, sushi, hot foods, a carving station, a pasta station, and a stir fry station. There is a dedicated Japanese restaurant and well as a Pan Asia restaurant - both were excellent. The former main dining room is greatly improved as "Atlantide" with a smaller size, new interior design, and diverse menu. La Dame, while still excellent, seems to have slipped just a little. At dinner the ship also features "Hot Rocks" -- cooking on volcanic rocks and a new Pizza restaurant - both of which are outdoors. No matter which dining venue we opted for, the food was delicious and the service excellent. Also of note with respect to dining, notwithstanding the weather, Silversea maintained the outdoor dining options, but, always considering the guest's comfort, they erected plexiglass barriers to block the wind and turned on the overhead heaters -- resulting in a comfortable place to dine outside. Given less than ideal weather, we decided to use the cruise to recharge our batteries and it was a wonder place to do that. We find the Silversea experience to be outstanding and have two more cruises already booked -- although we have opted for warmer climates for the next two. Read Less
Sail Date September 2018
The itinerary was the key. Start in London, finish in New York: Perfect! I will say however, the North Atlantic is not for everyone. Cool temperatures and a sea that has a mind of it's own. But, knowing that in advance is helpful ... Read More
The itinerary was the key. Start in London, finish in New York: Perfect! I will say however, the North Atlantic is not for everyone. Cool temperatures and a sea that has a mind of it's own. But, knowing that in advance is helpful so, be prepared. We loved the cruise just the way it was. The itinerary was excellent, considering the geography and that this was essentially a re-positioning voyage. We got to see a lot of Canada that we've not seen before including Halifax NS which was charming. Would have been nice to spend a bit more time in Boston and Newport, RI This ship has been recently refurbished and lengthened. The refurbishment was par excel-lance, the suites were very well appointed and up to date. The public spaces were fabulous and encouraged congeniality and friendship. The lengthening? Not so much, since it put more passengers aboard which I can do without. (Prefer the Wind and Cloud) On Silversea there is a 'no-tipping' environment but in the past (this is our 8th Silversea cruise) there was always some people who deserved extra consideration for going the extra mile. On this trip, the service was outstanding on EVERY level and honestly, with the exception of the bartender, Albert, I couldn't distinguish enough to single out any others. The one advantage of the lengthening is the added variety in the dining options. There's something for everyone and the food was uniformly outstanding. It seems that the standard beverage offering has been cut back, the wine list needs some tweaking and there was no deviation from the standard liquor offering despite an advance request. It didn't used to be that way but, it was all good anyway. If you are thinking about bringing young ones, this isn't the cruise line for you. There was a lot of gray hair aboard, including mine. Read Less
Sail Date September 2018
the only luxury cruise with a reasonable single supplement. really luxurious even with multiple on-shore glitches (bad delivery to airport, delayed pickup from airport, inexplicable delays in guests admissions). In over 5o cruises ... Read More
the only luxury cruise with a reasonable single supplement. really luxurious even with multiple on-shore glitches (bad delivery to airport, delayed pickup from airport, inexplicable delays in guests admissions). In over 5o cruises this was the best food ever. The alternative, no fee restaraunts rival any anywhere for flavor, and presentation and Seishin was well worth the extra charge. The cruise director was as good as they come. He seemed to delight in running programs, especially the very well attended, Jeopardy. The future cruise consultant overcame handicaps to book me. Tthe ports were easy on easy off with no waiting. embarkation and debarkation went without a hitch except for the transportation part. Even tendering was no trouble. I am a solo traveler. We were assigned both dance hosts as shepherds. They were kindd and attentive and made sure we danced when we wanted and never had to eat alone, making multiple reservations where necessary. All-in-all a most satisfying trip. I have 3 more booked. Read Less
Sail Date September 2018
I was told it was a 5 Star cruise line. This ship is past due for updating which I understand will happen this November. However, I found the cabin staff poorly trained or beginners. The food menu was very shallow. Several meals did not ... Read More
I was told it was a 5 Star cruise line. This ship is past due for updating which I understand will happen this November. However, I found the cabin staff poorly trained or beginners. The food menu was very shallow. Several meals did not have anything of interest beyond a steak or hamburger. The desert offerings were very poor. With only a few nights exception, ice cream was the only interesting offer. Staff works hard to call you by name and are very friendly. Good iterinerary and shore excursions were good except one in HELSINKI (The tour that toured via sail boat was unpleasant). Quality of entertainment was good but surprised that there were several times when there were not activities on the ship for several hours while at sea. They could have bingo, "bag toss" with crew or other activities. Surprised that they upcharge for La Dame dining. First visit experienced very slow/poor service and they offered a scond visit which went well to correct the complaint. I think the new owners have some work to do in order to compete with Seabourn or Regent. Read Less
Sail Date August 2018
Once Aboard, it took an inordinate amount of time to receive our luggage (approximately 2 hours). The suite was very small and some of the plumbing did not work: could not regulate hot and cold water in the sink, drain in the tub (2x), ... Read More
Once Aboard, it took an inordinate amount of time to receive our luggage (approximately 2 hours). The suite was very small and some of the plumbing did not work: could not regulate hot and cold water in the sink, drain in the tub (2x), then a loose faucet in the sink after the repair. Only 3 outlets in the entire cabin and 1 was already utilized by the clock. No loutlets in the bathroom except for an electric razor. For the most part the entertainkent consisted of 6 fairly talented young performers (unfortuaately one got incompacitated toward the end of the voyage). One night in the beginning, there was only a terrible movie on 2 little screens and only 4 people in the audience.. We like to dance and there was no dancing until the middle of the voyage and in the bar only.(i believe because a complaint was made by some of the passengers.) The ship missed aGdansk Poland because of Engine problems The last straw was that our "confirmed" seat assignment on Swiss Air was changed without any notification. We were fortunate to find a ticket manager to help us get better seats but not the ones we were assigned. Some of the tours were good and some substandard. For example: in St. Petersburg we were on the canal ride and sat outsided but the sound system was inaudible. Some were boring; some exxcellent. In Latvia the guide was poor. We were on Oceanic previous and was convinced by the travel agent that Silver Seas was a step up. Read Less
Sail Date August 2018
After a series of Alaska cruises on the Silver Shadow this year my wife and I decided to try something different: a 14 day cruise around the British Isles. We were attracted by the ports (including Belfast, where I grew up; and Dublin, ... Read More
After a series of Alaska cruises on the Silver Shadow this year my wife and I decided to try something different: a 14 day cruise around the British Isles. We were attracted by the ports (including Belfast, where I grew up; and Dublin, where we met and got married). For an added bonus the cruise started and ended at Tower Bridge in London (where the Silver Wind tied up alongside HMS Belfast). Due to nature of the location at Tower Bridge embarkation and disembarkation was slightly more complicated than on other cruises we have taken as you have to take a water shuttle across the Thames to a pier near The Tower of London - but in both directions it all went smoothly. For the first three destinations (Cork, Dublin and Belfast) where the ship docked was both out of the way and not exactly the prettiest (think working docks) but in each case there was a quick and easy shuttle service into the center of town. For Tobermory and Ullapool we were tendered ashore. For Lerwick, Kirkwall and Edinburgh we again docked but the locations were more scenic (we docked beside the Royal Yacht Britannia in Leith/Edinburgh). One of the highlights of the whole cruise was definitely our departure from London at 5:00 PM - traffic stopped, Tower Bridge opened and we were pulled through (backwards!). The return (at 5:00 AM) was also magical though with a lot fewer witnesses. The weather was much better than what we had expected - we only had one morning in which the seas could be described as 'moderate' the rest of the time was remarkably calm (we arrived in Kirkwall to seas that were like glass). We only signed up for one excursion (we prefer exploring on our own). The excursion we did on Orkney was fun (Highland Park Distillery) and informative (St. Magnus Cathedral and the Italian Chapel). The onboard dining was mostly up to the usual Silver Sea standards - the one exception was La Terrazza which we both felt was not up to the same high quality we had grown used to on the Silver Shadow. We had never tried "Hot Rocks" before but this time we did (as we sailed down the Thames) and it was a lovely experience as we watched the ever changing scenary pass us by. The only onboard activity we participated in was Team Trivial - which we really enjoyed. Does the Silver Wind show her age Read Less
Sail Date August 2018
My husband has been wanting to take a cruise around the British Isles. I liked the itinerary of this one and it fit into our summer schedule. I had thought that the Silver Wind had been refurbished recently, so was surprised that ... Read More
My husband has been wanting to take a cruise around the British Isles. I liked the itinerary of this one and it fit into our summer schedule. I had thought that the Silver Wind had been refurbished recently, so was surprised that nothing had been done since 2008, ten years! The ship was definitely shabby, and not in a chic way. The decor was very dated, the carpeting in the public corridors was old and stained. Our cabin was dreary and the layout of the bathroom was the worst i have ever encountered. The food was quite ordinary and nothing like the quality and variety of the cuisine on the Crystal cruise that we took in April. The entertainment in the theater was excellent. I was very impressed by the quality of the singers and their high level of talent in both singing and dancing and in all round entertaining. We didn't partake of any of the other activities. The services provided by our butler Dipak and our steward, Sumesh, were first class. In The Restaurant we sought out the tables serviced by Olesia (?) from Odessa because she was such a delightful and efficient and helpful server. The restaurant staffs were good but often seemed a bit overwhelmed by the fact that everyone, of course, tends to arrive en masse. I suggest that you might rethink your "dress code" which, in today's world, is quite out of date. Granted, we have spent most of our cruising days on expedition ships which are informal. But that you can be hustled into a jacket or tie should you appear in the only dining room that doesn't require a reservation seems quite fusty and silly. My husband is 89 years old and always appears well dressed, almost always with a jacket. However, he swore off ties when he retired from Wall St. and only wears one under duress, not when he's traveling for pleasure. As to the shore excursions, they were fine. You can't be held responsible for the fact that if you've seen one sheep, you've seen them all. The disembarkation was handled in an organized and efficient manner. Read Less
Sail Date August 2018
We chose the cruise for the total Norwegian itinerary and were not disappointed particularly as the weather was perfect throughout. The facilities on board were excellent but the management of the Pool deck re opening time for a pre ... Read More
We chose the cruise for the total Norwegian itinerary and were not disappointed particularly as the weather was perfect throughout. The facilities on board were excellent but the management of the Pool deck re opening time for a pre breakfast swim were appalling with complaints from many clients being ignored by senior officers. Food was variable dependent on restaurant visited.MDR was the best food and service we have experienced in 20 yearsof Silversea cruising.The variety on the menu was excellent,nothing repeated in 15 days,and we were provided with favourite menu by giving 24 hours notice to the excellent Maitre d. La Terrazza was average food and service and we cancelled remaining three reservations after first visit. Hot Rocks was very good at lunchtime with an interesting and varied menu plus quality service.Evening menu was boring unless you liked large pieces of meat and chips. Entertainment in the theatre was average but acceptable after a superb MDR dinner. The crew were excellent but there were signs that the numbers were less and more was being asked of them which may be an early sign of the effects of the takeover by RC.HOPE NOT!! eg Sunbeds and covers left out overnight and if it rains wet beds await the clients with obvious consequences.Staff in restaurants and bars reduced and only two crew on the Pool deck instead of 4/6 as previously. Overall an enjoyable cruise apart from the morning problems on the pool deck. Read Less
Sail Date July 2018
Chose from Tower Bridge so no flying. Excellent enbarkation but waiting staff organisation disorganised for first few days. When we left at 6am no hot drinks available. 3 days into the 14days the restaurant had run out of Pouilly Fume, ... Read More
Chose from Tower Bridge so no flying. Excellent enbarkation but waiting staff organisation disorganised for first few days. When we left at 6am no hot drinks available. 3 days into the 14days the restaurant had run out of Pouilly Fume, Sauvignon blanc and Pinot Grigrio. Plenty of other wines but not to our taste, luckilly plenty of champers. Cabin staff excellent and cabins good. Ship seems a bit tired and old fashioned. Normally we would have expected short talks on next port of call, history things to see and how to get about on your own. Sadly lacking. This our second cruise on this ship, the first was excellent but this not so good and we would think carefully before using Silversea again - it all depends on destinations . Having said that we had an enjoyable time with excellent food. There was a cruise director on the ship but I have no real idea what he did apart from telling us the gang plank was down, what time to get back. Oh he ran a trivial pursuit quiz eack afternoon. One last thing, the on board lectures about world politics were very good. Reading through the above I seem a bit negative but our previous cruise on Silver Wind was so good so maybe this was a glitch. Read Less
Sail Date July 2017
My husband booked this cruise as a surprise based on the ports of call and the fact that this cruise line promoted itself as having ultra luxury ships. We expected Four Seasons/Oberoi hotel service, food, treatment - we were expecting ... Read More
My husband booked this cruise as a surprise based on the ports of call and the fact that this cruise line promoted itself as having ultra luxury ships. We expected Four Seasons/Oberoi hotel service, food, treatment - we were expecting ultra luxury. We were disappointed even prior to boarding. Whilst our luggage had been taken very promptly by the porters, we were told that we could just roll our carry-on luggage on and off the tender. No-one told us we would need to stand in the cold wind waiting for the tender and then once off, climb a set of stairs and ramps prior to boarding the Silver Wind. All very awkward and difficult. We felt sorry for the female crew who were there trying to offer their assistance. Disembarkation had the same pitfalls but at least it was a little easier carrying hand luggage down rather than up stairs. My husband had booked the Royal Suite (2 bedrooms) which was located at the front of the ship - this turned out to be directly above the anchor area which is an extremely noisy location when docking at or leaving ports. The beds in the suites, however, were extremely comfortable - the kind of bed you would like to take home. It was just unfortunate that there was very little space underneath to store suitcases. A major issue when in a normal suite. The food offered in the restaurants was bland and boring. I was also disappointed that it was extremely difficult to get any changes to a dish - I asked for some green peas one night (I knew they had them on board) but the effort was not worth it. Considering that there are less than 300 passengers on board a little more flexibility would be expected. Most evenings there was a show on in the theatre and whilst all the performers were very talented and had great credentials, it got extremely tiresome. How many numbers can you sing from "Phantom" and "Les Miserables"? Some variety in the type of entertainment would have been welcomed. Shore excursions covered all types of activities and the ones we joined worked well. Most of the time we took private tours which gave us freedom and flexibility to do what we wanted. The good thing is that being on such a small ship, it is easy to disembark at ports - no long queues. The exception to this is in St. Petersburg where immigration is slow and has passengers lined up almost back to the ship. Not so bad except when it rains. This would have been a great opportunity for Silver Seas to show some empathy for passengers - a few umbrellas brought out would have been greatly appreciated. Just a little touch that all "luxury" accommodation would ensure was the norm. All staff were good but the service we received from our cabin team was excellent. Friendly, helpful and always wanting to do more. Exemplary. Did we have a good time - yes. The ports were excellent. Would we travel on Silver Seas again - considering the amount of money we paid and what we received, I don't think so. Value for money on some of the other cruise lines is definitely better considering there was nothing to make the Silver Wind stand out except its size. There was certainly no "wow" factor with anything on board. Read Less
Sail Date June 2017
It would be easy to start by simply saying we were over sold by a cruise consultant who disappeared 3 months before our Cruise ... It would also be easy to argue we are inexperienced , however thats far from the truth ... but the whole ... Read More
It would be easy to start by simply saying we were over sold by a cruise consultant who disappeared 3 months before our Cruise ... It would also be easy to argue we are inexperienced , however thats far from the truth ... but the whole experience by both comparison , experience and expectation was underwhelming ... Yes the ports were terrific , and the experience albeit unique were difficult . The Suites , yes we sail always with two this time 601 & 603 , they were noisy , uncomfortable and less than private ... Our Butler and Maid were outstanding and tried so hard to please but the product is average .... 5 or 6 Star this is not , it fades into comparison with some areas on larger cruise lines and regardless of the inclusive , small ship environment the luxury is just not there .. We booked a year in advance and I had wanted this to be a super experience for my wife and I , we are travellers of great experience , 1,000's of Flights , hundreds of hotel rooms and almost 100 nights of Cruising , Cunard , HAL , Norwegian , etc .. always in Grill , Horizon or Pinnacle Suits ... 601 & 603 were our choices on the cruise , the Royal Suite & the adjoining , deck 6 ... at the bow of the ship , unfortunately that was where our mistakes began ... next to the anchor ... so all night crew entered and returned via a door to the outside walkway and anchor bay , bang , bang ... then on arrival in port or any time the ship slowed , reversed or docked the noise is incredible ... starting many mornings at 5.00am ... maybe I should have volunteered to swab the deck .. This made for an average experience from day one ...Issues with air-conditioning , embarkation from Tower Bridge , quality or lack of with room service food , an issue with" Do Not Disturb" not fit for publication , some pretty average fare in both the main dining room and La Champagne ... Yes we had a delightful dinner (dried up Pasta) with the Captain and very well received dinner with the Head of Hotel Daniel Illas .. who is a committed , experienced and aware individual ... but even that coupled with an issue or two related to poorly explained shore excursions couldn't really have me say this met expectations ... Would we come back ... I doubt it , our experiences in other places and on other ships have left the Sliver Wind languishing with little wind and certainly only a tarnished relic of what may have once been a Silver Star experience ... Sorry not any more ...not for almost $60,000... Read Less
Sail Date June 2017
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