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39 Silversea Lisbon Cruise Reviews

Subject: SilverSea Cruise , Lisbon to Barcelona Unfortunately the little details were a negative. TV with a remote that has to be changed 1 channel at a time is prehistoric. 10 years past its time. also not a good list of channel ... Read More
Subject: SilverSea Cruise , Lisbon to Barcelona Unfortunately the little details were a negative. TV with a remote that has to be changed 1 channel at a time is prehistoric. 10 years past its time. also not a good list of channel offerings. 2 of 3 movie channels worked . channels 1-5 all about Silver sea. Yes they acknowledge it’s a problem. WI Fi also dated. i paid the extra $200. for premium and extra 50.00 to add 3 users. still very slow. not 21 st century. cruise advertises premium alcohol yet when we go to dinner and ask for a better wine than what is served it is an extra charge. Food was average at best. Also sorry that local fare foods were not offered. Closing invoice added $18.00 for a silver sea chosen donation. It’s not the money, It’s the fact that you added it without authorization. My first cruise and I was expecting 5 star everything. Unfortunately 3 star rating at best. The ship overall is a bit dated. Staff was hit and miss. some great, some not so accommodating. The web site pre boarding was great once logged in you could book dinners, spas, shore excursions. All this was great and easy to look at overall trip on any given day and get info and update, Problem is once you boarded this site was no longer available. said you can’t book once on board. OK but now overall schedule is gone with info. told me they know it’s a problem . Sorry. Now you must ask dress code for each day and it not only changes daily it also applies differently to each restaurant. Concierge service lacks any info for ports we stopped at. Also they were only open 2-3 hours in the am and 2-3 hours in the pm. Also not very accommodating. Overall a real disappointment for the money we paid. I in good faith could not recommend this cruise line. Read Less
Sail Date August 2019
Celebrating a birthday and an anniversary. We knew that Silversea would enable a trouble free voyage. Our Butler and Maid decorated our suite for the birthday/anniversary celbration with clever towel art and balloons. Our fridge was ... Read More
Celebrating a birthday and an anniversary. We knew that Silversea would enable a trouble free voyage. Our Butler and Maid decorated our suite for the birthday/anniversary celbration with clever towel art and balloons. Our fridge was constantly restocked with our favorite beverages. Our every need was cared for (including some seasickness tablets on the occasion that they were needed. The food was simply amazing with the specialty restaurant La Dame serving on eof the best meals we have ever enjoyed. While we did not take part in the entertainment at night (being early to bed folks) we did enjoy the lectures. And the Bingo. And the Trivia contests. The dining options enabled us to enjoy what we wanted when we wanted it. And when the (free) WiFi went out on deck 4 and 5 we were presented with a $300 credit. A really fine gesture for a porblem that was not foreseeable. What can I say? It is Silversea.. Read Less
Sail Date October 2018
We prefer to cruise back from Europe rather than flying. We have been on Silversea for only four years, but it is our "go-to" cruise line. This trip fit in with our earlier plans: started with a week in Madrid in a rented ... Read More
We prefer to cruise back from Europe rather than flying. We have been on Silversea for only four years, but it is our "go-to" cruise line. This trip fit in with our earlier plans: started with a week in Madrid in a rented apartment; then fly to Porto for an Ama Waterways cruise up and down the Douro River; then the high-speed train to Lisbon for a few days waiting to board the Whisper fro the crossing. As usual, the ship met or exceeded our expectations. The staff is wonderful and as repeat cruisers, we re-acquainted ourselves with many of them. It is such fun to walk into a bar on board and not have to order a drink. It just appears before you! The crew and the wait staff were also a welcoming sight. We have recommended Silversea to many of our friends and the feedback we get is always positive. Read Less
Sail Date October 2018
1. The food was generally not of the quality expected. Bread was consistently poor quality and at times was stale. We would actually buy our own bread at bakeries at the ports of call and bring it for breakfast. The selections of wines at ... Read More
1. The food was generally not of the quality expected. Bread was consistently poor quality and at times was stale. We would actually buy our own bread at bakeries at the ports of call and bring it for breakfast. The selections of wines at dinner was generally mediocre. It seems that considering the quality of food available at the various ports of call that the food and wine could have more closely resembled what was available on shore. 2. Schedule of surface transport including shuttles and tenders was generally inconvenient and showed little consideration for the passengers. For instance in Honfleur although the ship disembarked at 10 PM, the shuttle stopped at 5 PM. It was extremely difficult to obtain a taxi at this port and there was no effort by the ship's staff to help with arranging transport back to the ship after the last shuttle. This was a similar problem in Bordeaux on the evening of disembarkation; and in Saint-Malo and in La Rochelle. 3. Laundry facilities were inadequate for the number passengers. In addition locking the laundry room at 10 PM and not opening it until 8 AM was extremely inconvenient. 4. The wireless quality was poor and intermittent. Purchasing the premium Wi-Fi was no better than standard. 5. This service provided by the shore concierge for independent activities was not very helpful. We expected that this service would be equivalent to that provided at a five-star hotel. 6. The excursion for dinner at Château Smith Haut Lafitte was disappointing. The food was not good. Neither of us could take more than a few bites of the veal. It was dry and tough to chew. For such an expensive outing we had expected an excellent meal and a better experience. 7. Extreme temperature fluctuations in our shower were uncomfortable and potentially dangerous with surges of hot water. Read Less
Sail Date June 2018
My Wife and I and two friends chose this cruise because of the destinations. Leaving Lisbon, Oporto La Coruna, Bilbao, Bordeaux, La Rochelle, Belle Isle, St Malo and Honfleur. All the Cities and villages we ever wanted to visit. ... Read More
My Wife and I and two friends chose this cruise because of the destinations. Leaving Lisbon, Oporto La Coruna, Bilbao, Bordeaux, La Rochelle, Belle Isle, St Malo and Honfleur. All the Cities and villages we ever wanted to visit. For our Anniversary I had upgraded to a larger suite (601) which was at the front of the ship. My wife was delighted and the suite was OK except the Bathroom was a little Archaic with the hose hanging over the Bath, and no shower curtain, so the water went onto the slatted wooden floor. The Ship looks badly in need of a refit and the Staff said one was due in 2020 (not before time). Whilst all the Staff were superb, the facilities on board were old - the Table Tennis was rammed up against the inside bulkhead, and the shuffleboard deck was so old that it had almost faded away. The food was very good on the whole but in the Italian Restaurant there was very few changes each day so its almost Deja Vue each day. The Excursions which some Cruise Liners supply free of charge, were very expensive,and it depended on the quality of the Guide to make or break the visit. Loved the Venues but not on this Ship - not for me another Silversea Cruise. Read Less
Sail Date June 2018
After 3 consecutive cruises on Regent, I was recommended Silversea because it was good and very smoking friendly. It really is very smoking friendly. The booking was a breeze with Mr Andrew Ironstone making my life easy. Best ever. ... Read More
After 3 consecutive cruises on Regent, I was recommended Silversea because it was good and very smoking friendly. It really is very smoking friendly. The booking was a breeze with Mr Andrew Ironstone making my life easy. Best ever. The ship is OK, I especially like the architecture having all the cabins in the front and venues in the back of the ship. It is very smart and makes the cabins very quiet. It was the quietest cabin I ever had in a cruise. The cabin was OK with good size and a nice bathroom. Nothing special. The butler service was poor. The entertainment was very limited. The bar staff was great but you could not find the beverages you like in all bars. Some had a very limited selections. The thing I liked the most were the napkins. They come in a roll like toilet paper but the texture is like linen and they are indestructible, very impressing and nice. The food was disgusting, a great deception after cruising with Regent which has great food. We tried the two Asian restaurants and it was really disgusting. The main restaurant has the same menu every night and the food is average, no fixed menu on the left and new dishes on the right of the menu every night, always the same food. We talked to our new cruise friends who tried other options and they told us it was the same bad quality, not worth the effort or the money. Breakfast had a reasonable selection but the service was horrible. It was like watching the 3 stooges. Lots of waiters running in every direction but none stopping to ask me what I wanted to drink. There is an option called Arts Cafe but the ice machine was broken, or that is the excuse and to get a glass of water can take up to 15 minutes. The best thing on breakfast are hand washing machines which are really cool. Lunch is the worst ever. The restaurant closes at 13:30 and you are left with the pool bar which serves horrible food. The hot dog which I thought was a safe option, takes like 30 minutes and is terrible. You can always order pizza which is faster than the hot dog. Are we paying 2000 a night to eat junk food? The dress code is very strict. Some old people wanted to use the smoking they bought for their granddaughter wedding. They had 2 formal nights, 2 casual nights and the rest was informal which is formal without a tie. If you don't follow, "No food for you tonight". It was really disgusting seeing a handicapped man wearing a vest, being sent back to get a jacket in order to be fed. Most of the ports were excellent and we had lunch on shore which satisfied our needs and left us ready for a light fare for diner. Average great lunch on the ports of $150 / person. There were no sea days but some ports had all aboard at 11:30 am or 13:30 pm which left no time for lunch putting us to the punishment of having lunch on board. The best part about the food was that being so bad, we did not gain any weight at all. Final question: would I go back? I don't want to close the door and if they had a great itinerary like the one we cruised, maybe. Read Less
Sail Date May 2018
Everything from start to finish was a wonderful experience. This 12 day cruise from Lisbon to Greenwich terrific. The ship was small and Intimate just over 600 passengers and elegantly decorated. Just the perfect size so that we felt ... Read More
Everything from start to finish was a wonderful experience. This 12 day cruise from Lisbon to Greenwich terrific. The ship was small and Intimate just over 600 passengers and elegantly decorated. Just the perfect size so that we felt pampered. The ship size allowed it to cruise down the Gironde right into Bordeaux and down the Thames into Greenwich. The Classic Veranda Suite was large and had a living/sitting area with a veranda deck. The bathroom had a separate stall shower and a separate tub. There was a spacious walk in closet with a dresser as well as drawers in the living area. The service from our attentive butler,housekeeper,reception desk,waiters and customer service rep was impeccable. The excursion guides were certified, knowledgeable and sometimes historians. They were always good humored and extremely personable. Restaurant food was very good and service was excellent. However, the menus could have been changed for a bit of variation during the cruise. This cruise line did a fantastic job. Read Less
Sail Date May 2018
We have become rather unhappy with Crystal Cruises for a variety of reasons so we have been searching for their replacement. SilverSea's greatest advantage over Crystal would be in the size of their all-suite accommodations. We ... Read More
We have become rather unhappy with Crystal Cruises for a variety of reasons so we have been searching for their replacement. SilverSea's greatest advantage over Crystal would be in the size of their all-suite accommodations. We found our suite to be impeccably clean, well maintained, stylish, and equipped with a wonderfully cheerful and helpful butler. The weakest element in a comparison to Crystal is the entertainment. It is constrained by the physical size & layout of the stage. The shows were rather lackluster so we spent our free evenings enjoying the pianist (Alex) and guitarist/singer (Angela) in the Dolce Vita lounge. While food quality is generally very good to excellent, we had service issues at two venues. At the poolside Grill, it was very obvious that the staff was more concerned with closing on time than in taking care of guests, even though we were seated 45 mins ahead of closing. The main dining room, Atlantide, was our biggest disappointment for dinner. It took more than two hours for our party of four to be served, and one of the two veal entrees was undercooked. Going forward, Atlantide was relegated to breakfast or lunch only. Our favorite dining venue quickly became IndoChine once I tasted their Short Ribs. My wife loved the Pho soup so much that she had it for the three days consecutive days. I found it amusing that the Asian restaurant's Osso Buco was, IMO, superior to that of the Italian La Terrazza. We found La Terrazza best for lunch due to its large buffet offering. La Dame was simply exquisite on every level. Well worth the extra charge. The same applies equally to Seishin Restaurant, who provided a perfect Creme Brulee. The other highlight not to be missed is their Spider Crab appetizer. The greatest hidden treasure we discovered has to be the Arts Cafe. The food is art for both the eyes and the palate. Change the name to Arts & Eats!! Compared to dining on Crystal, SilverSea is close, but not the clear winner. Efficiency: SilverSea could benefit from an efficiency consultant. As an example, ship ID cards should have been designed for machine scanning/contact scanning without having to remove them from the SilverSea card case. Summary: this jury is still out on declaring the winner. We are hoping that our next SilverSea cruise (Muse Feb 2019) will settle the argument. Read Less
Sail Date May 2018
We reserved this cruise over a year in advance based on the itinerary; we had not visited any of the ports listed. There was a new stop every day between Lisbon and London, including two days in Bordeaux and London and a visit to Omaha ... Read More
We reserved this cruise over a year in advance based on the itinerary; we had not visited any of the ports listed. There was a new stop every day between Lisbon and London, including two days in Bordeaux and London and a visit to Omaha Beach. As an expedition cruise, all of the tours, and there were many to choose from, were included. This, and the fact that it was all-inclusive, was enough to sign me up. After that, however, it only got better and better and exceeded our expectations. A person was waiting at the airport for our private car transfer to the hotel (Lisbon Sofitel), which we booked (through Silversea) for a one-day pre-stay. At the hotel, a dedicated hospitality desk was available from 9 to 6 to handle all our questions, advise walking tours, restaurants and sites. On sail day, a luxury bus took us the 20 minute ride to pier and check in at Lisbon was quick. Although it was a our first time in Lisbon, we were never left to feel lost or easy tourist marks. (This was true of the all of the ports we visited). The ship was recently refitted and has furniture and appointments generally similar to the new Silver Muse. Style is subdued and elegant and lacks the Las-Vegas-Disney style glitz so distracting on the 3,000 passenger ships we have previously sailed. Although I knew this was an "expedition" cruise, I did not know until later that it was a "culinary" expedition cruise, with lectures on food, wine and cooking demonstrations. that does not say it all, however, as they also offered highly entertaining talks on military history, medieval cultural history, plants and animals. The tours offered reflected these particular interests. All of the tour guides were local and highly well informed. The passengers ran from about 50 to 80 years of age. I was particularly impressed by the care and attention given by all of the expedition staff on the tours. A crew member was always available to make sure no one got lost and everyone got back to the ship on time. Many ports had courtesy desks set up so that you could strike out on your own. Although Silversea does attract an older crowd (there were no children aboard), many of the tours required an admirable level of fitness, including several walks of several miles over various terrain and bike rides of several miles, and the passengers were more than up to this. They go in all weathers! By evening, passengers were happy to spend a few hours enjoying the evening meal, or a cocktail in the two lounges with pianists/vocalists. We did not miss the absence of broadway song and dance shows, which we usually skip anyway. The level of service was outstanding; you only had to catch the eye of the steward for the merest moment for them to be rushing to your side. Yet, it was not intrusive. Each cabin has a butler as well as a steward for cleaning. In our case, the butler handled in-room dining and assisted with clothing care and was generally always available nearby. About 30% of the passengers were US, the rest were Brits, Aussies and a smattering of others. All communications are in English. A red and white wine is selected every evening for dinner; they are of medium quality but usually locally significant. The cocktails are uniformly imaginative and superb. Although I have no interest in an Antarctic cruise (which is more than 50% of their expedition business), I would definitely sail with Silversea again on another type of expedition cruise. The one thing I would change next time is to make my own flight arrangements. Silversea offered a good price for the flights to and from Europe, but there was an upcharge if you did not want to fly back immediately after the cruise (ie, if you want to stay a day or more in the place of debarkation). It has nothing to do with the day of week on which you were leaving; it was just the mere change of departure date. Further, although you pay for the flights at the same time as the rest of cruise (which could be more than a year in advance), they do not actually "buy" the flight and assign the seats until shortly before you leave. Therefore, whereas you should get a choice of seats months in advance, you get whatever is left only 4 to 6 weeks before you fly. In our case, this meant that we were relegated to the last boarding group and were told we could not bring hand luggage onto the plane because there was no more room. This caused quite a bit of consternation at the outset of the trip. The last thing you want is to be kneeling on the floor at the departure gate trying to move valuables and medication from one bag to another two minutes before boarding.. I suggest that you price the flights before you make your cruise commitment.and see if you want to do your own flights and transfers. One last tip: Silversea has a "My Silversea" link on their website which allows you to review and reserve all tours, specialty dinners and spa services in advance. I did all my reservations on line and was not disappointed once. Many of the tours booked up on the ship and there was only a waitlist. Read Less
Sail Date April 2018
Lisbon was a wonderful city from which to embark and Barcelona was a perfect final port because there is so much to do in both of those cities. We chose this particular cruise because we wanted to explore southern Spain. The visit to Maipe ... Read More
Lisbon was a wonderful city from which to embark and Barcelona was a perfect final port because there is so much to do in both of those cities. We chose this particular cruise because we wanted to explore southern Spain. The visit to Maipe Andalusian stud farm in Cartagena was exceptional, the owner and his family could not have been more charming and welcoming. We were all surprised that the experience included a flamenco dancer as well, it realties a memorable excursion. In my opinion the ports of Portmiao and Cadiz were a bit underwhelming... I wish one of those ports had been eliminated and we could have had two days in Malaga. The only reason I rated the cruise very good as opposed to excellent was because of these two weaker ports. The dining in all venues on board the ship was excellent and the pasta was truly superb. The wait staff was well trained and eager to please. We looked forward to being greeted by cheery Rodele and his team every morning. My only slight criticism of the dining service is that in La Terrazzo and La Champagne the courses were served too quickly...I had barely put my fork down before the next course was served. Overall it was a marvelous experience and we were sad to see our time aboard the Silver Wind come to an end. Read Less
Sail Date September 2017
Cruise chosen on basis of cost, size of ship, and knowledge and affability of booking agent, Esther Paine. She was the precursor to the staff all along the way, making this cruise free of inconveniences, unpleasantness, or worry. Excellent ... Read More
Cruise chosen on basis of cost, size of ship, and knowledge and affability of booking agent, Esther Paine. She was the precursor to the staff all along the way, making this cruise free of inconveniences, unpleasantness, or worry. Excellent in every aspect. Sailing times agreeable, itinerary well chosen, tours plenty and diversified, food enticing, service impeccable. So many staff to be commended from the security and boarding crew to stateroom butlers, stewards, dining room staff, Restaurant staffs, excursion personnel, and of course the sailors from captain on who steered us smoothly and on schedule. An amazingly seamless operation. And I adopted a few new great grandsons! My favorite port was Barcelona, the least favorite Valencia. Barcelona for its energy, creativity, old and new. Valencia for its seemingly economic stagnation -so many shuttered shops - and its sense of doom. Favorite excursion planned be SS was trip to Andalusian horse farm where activities were planned to keep our interest and energy level high. Read Less
Sail Date September 2017
We have 300 nights on Silversea and usually love the experience they have to offer. We are well known to the staff, whom we love. This time, we sailed for 28 nights from Lisbon to Montreal in September 2017, six months after the launch of ... Read More
We have 300 nights on Silversea and usually love the experience they have to offer. We are well known to the staff, whom we love. This time, we sailed for 28 nights from Lisbon to Montreal in September 2017, six months after the launch of the ship (plenty of time to work out the kinks). Unfortunately, the Silver Muse did not provide any luxury despite the hype in the brochures and the extreme friendliness of the waiters. I had to wear ear plugs at night when the sea was even a bit rough because the ceiling creaked so loudly and the balcony door banged. The sewer-gas smell in our otherwise very nice bathroom was off-putting to say the least. It did get fixed. There seemed to be no professional chefs on board and no one in charge of the restaurants. We've had better food and better organized service in hospital cafeterias and retirement residences. We quickly memorized the menus that never varied, and we got tired of the meals being served somewhere between room temperature and lukewarm. In the Terrazza buffet, the pasta chef was sullen, his pasta often incompletely cooked (crunchy, not al dente) and covered in stone cold sauce. They never turned on the radiant food warmers in the Terrazza, so that the scrambled eggs, home-fry potatoes, and Asian lunch dishes (clearly made from leftovers) were barely warmer than room temperature. The soup was never hot; even when I sent it back three times, they never got it hot -- I was told the Terrazza kitchen was three decks down, which is why the food got cold on the way up. The service in Terrazza was friendly but disorganized; the restaurant managers were usually in hiding or chuckling in a corner with the head waiters; the chefs never made an appearance to check on the quality of their dishes, so they had no idea of the inferior results sitting on our plates. One head waiter was outstanding; she was the only one to actually supervise and pitch in when necessary; her name is Eileen. The officers rarely ate in any of the restaurants, and now I can see why; they probably got much better fare in their officers' mess. Atlantide, the premier complementary restaurant, served the same boring food every night: a hunk of fried fish or fried meat on a cold plate served with a few tasteless, boiled vegetables. No variation, art, creativity or skill went into any of the meals. Almost anyone can boil up a few veggies, throw a piece of meat on a grill, and then toss the lot onto a cold plate. But this was supposed to be six-star luxury. There were two nice appetizer dishes; but having the same things over and over got very frustrating and tiring. La Dame, the $120-for-two restaurant had terrible seating (you stared at either the wall or the wine rack), indifferent service, and pretentiously described food that was not served hot and was not as tasty as we can make for ourselves at home. The entertainers (Chantal and Esther) in the Silver Note supper club were lovely but the food was just plain weird. How can a bowl of rice mixed with quinoa, served dry and on its own, be classified as a appetizer? The tough lobster on mashed potatoes, served lukewarm, was edible but not exactly gourmet. We love Asian food, but the Asian Indochine restaurant produced nothing tasty or authentic. Our local takeaway Thai and Indian places serve much better fare. The Arts Cafe, run by Jason and staffed by the delightful Jhowel, Paulo, Richard, and Juan, was the dining highlight for us. Afternoon tea was served at four from proper tea pots with perfect scones along with real clotted cream and jam. Whoever made the scones really knows how to bake a scone (that person needs to teach the other bakers how to make American muffins and pancakes that are not a wet mass of partially cooked dough.) Jimmy and Luke were the terrific cruise director and his assistant. They added greatly to our enjoyment of the cruise and we felt very lucky to have them. Jimmy does a wonderful Team-Trivia and Luke an excellent Name-that-Tune. Both are warm and welcoming to the guests on a individual basis. Sad to say, we will never sail again on the Silver Muse. And before sailing on any Silversea ship again, we will need to find out whether all the ships have adopted the disastrous idea of the unvarying menu. Read Less
Sail Date August 2017
Having spent 28-days on a back to back cruise from Lisbon to Montreal, I am reflecting on a variety of mixed feelings about the Silver Muse and Silversea, in general. I tried to focus on the positive aspects of the cruise and the ... Read More
Having spent 28-days on a back to back cruise from Lisbon to Montreal, I am reflecting on a variety of mixed feelings about the Silver Muse and Silversea, in general. I tried to focus on the positive aspects of the cruise and the gratitude I feel for being able to afford to sail on Silversea for an extended period. However, there were many aspects of this cruise that just didn't meet the standard I expect on a luxury cruise (that I have also seen reflected in other reviews and thread comments). Suite: We loved the spaciousness of our silver suite on deck 11, except for the fact that it was missing any drawers within the large closet space. With the observation lounge just down the hall and the pool deck steps away, it was a great and quiet location. We were blessed with decent weather and minimal rough seas and the ship seem to handle it very well even on deck 11. The walls are a bit thin and you can ready hear your neighbor's TV and conversations. Our butler and stewardess were great. Entertainment and enrichment: We thoroughly enjoyed the two enrichment lecturers and destination lecturer. But, this is a big fail for Silversea. Entertainment was marginal and unsophisticated whether it was in the Venetian Lounge or other parts of the ship. Enrichment in the classic sense of the word was nonexistent. We were disappointed than on the few days that the weather cooperated and we were able to use the pool deck, there was no live muse planned (or any music for that matter) to add to the atmosphere. A pub lunch (the only special event) was held one day with "entertainment" that likened what you might find in an assisted living facility. In fact, the entire program and offerings over 28 days were so substandard, boring and bland (except for maybe trivia), we wondered what Silversea was thinking (especially for a transatlantic crossing). Food: Our favorite restaurant for food and service was Atlantide. Second favorite was La Terazza. The least favorite was Indochine. We ate once in Kaiseki and found it good but not worth the $60 up charge. The overall quality of meats was mediocre. It certainly was not anything close to premium cuts served on Regent, Crystal, and Seabourn, of which I have sailed. Very fatty, chewy with lots of sinew, rarely cooked to order. The fish was tasteless and dry. Most food was served lukewarm or cold. Some presentations were very creative and appealing in Atlantide. But, with set restaurant menus in all venues, one readily tires of offerings. One could special order either to their room or one of the dining rooms with 24 hours notice. But, we tried this once (ordering Veal picatta) and received nothing resembling this dish. Unlike other passengers, we weren't really troubled by the need to make reservations for dinner venues and had no problems if we wanted to change reservations. Décor: It is always nice to sail on a new ship but I have to say that the designers really missed the mark on this one. Although I like a minimalist décor with open spaces and a touch of elegance, something was just missing. I think it is just a combination of the colors used on upholsteries, curtains, carpets, trim, plus the "awful" artwork and the cavernous space of the Dolce Vita Lounge, that just didn't suffice to create the ambience of simplicity and elegance. Service: This is another problem on the Muse. Service was so inconsistent whether it was in the dining venues, coffee shop, excursion desk, bars, etc. It just lacked a consistent standard of customer service one expects from Silversea. It was especially noticed in the dining venues when asking for "special" items such as gluten free bread or even butter, normally taking 1/2 hour or more. We waited over 1 hour one day at the pool grill during lunch time during a non-busy period. Whatever the venue, there seems to be lots of management walking around and observing but rarely, if ever, asking the customer if everything was okay. There was just a sense of confusion and chaos among the crew who, I believe, wanted to do their best but not receiving the direction or guidance needed to deliver top notch customer service. On the first night of the sailing, we found the food and beverage directing hiding in the observation lounge during peak dinner service time. That should speak volumes. Excursions: This was a mixed bag. Some were very good such as the Normandy/Omaha Beach excursions and others tours where the guide lost half of the group, or we were taken to a tourist trap store called "stop and play" with low quality kitsch for sale--such a waste of time. Internet: Silversea did not disappoint here-internet connections were excellent. Since we both still work and needed to maintain a connection to our offices, there never was a time where we experience a lost connection or difficulty connecting. Overall, Silversea really needs to get its act together on this ship in terms of the entertainment, enrichment, service and food quality. We are repeat customers so we can compare to other previous sailings. I don't know what the problem is --but it just seems to lack a "soul," as stated by another passenger. Whatever it is or isn't, we couldn't wait to disembark the ship. We also decided to cancel our January booking to South America on the Muse due to our experience. I wish I could be more positive about our 28-day adventure on the Silver Muse. Read Less
Sail Date August 2017
We love Silverseas cruises, this is our 5th with the company, our 4th ship and the first on the newest addition to the fleet, Silver Muse. Our cabin (Deluxe Balcony) was just as good as we've had on Whisper and Shadow, and our ... Read More
We love Silverseas cruises, this is our 5th with the company, our 4th ship and the first on the newest addition to the fleet, Silver Muse. Our cabin (Deluxe Balcony) was just as good as we've had on Whisper and Shadow, and our cabin attendants were fabulous. We can't rate the butler and his associate highly enough, especially during the few days I was ill. That's a consistent feature of Silverseas, the quality and training of the staff. The food was good too, especially in Atlantide and Kaeseki, but also in La Terraza and the Grill. We loved the cruise itinerary, with many of the ports on our bucket list. The time on shore was adequate for our requirements and we enjoyed ourselves in each of the Portuguese, Spanish and French towns and cities. But otherwise this was, in our opinion with 51 days of sailing on Silverseas, a poor shadow of the Silverseas experience we had come to love. The following aspects really annoyed us: 1. The dining arrangements are too regimented. You have to book every night of the cruise in advance, and for those of us who did not do so in advance, we had to take what was left available. 2. Dress code by restaurant, as opposed to by specified evening, detracted from the ambience of our evenings, because only those eating in the two formal restaurants tonight were dressed up. Half our formal clothes came home unworn! 3. There is a lack of intimate space on board. Dolce Vita is a huge open area that has a bar and piano tucked into one corner and usually has about 30 guests at cocktail hour. The Arts Cafe is sterile and poorly serviced, and we so missed the afternoon teas and cocktails in the Panorama Lounge. 4. Communication is atrocious. The public announcements only play in public areas, so if you are in your cabin when the ship docks or is about to depart you miss them. 5. The letter asking me to meet the head chef at 5pm on day one to discuss my food allergy was delivered to my suite while I was at dinner that night. We had only been able to get a booking at Indochine (late, see #1) but I couldn't eat any item on their menu. The staff didn't know how to solve that problem, and eventually we ate in La Terrazza after others had finished. 6. The captain's personal letter of birthday greetings for my wife was delivered 2 days late. 7. Our invitation to the Venetian Club (frequent travellers) arrived so late we were unable to change a reservation in the Spa so we missed the event. 8. Notwithstanding we had a letter confirming dinner arrangements for each night, when we arrived at La Terrazza on the last night of the cruise, the maitre d said we had no reservation and he had no vacancies so we would have to find somewhere else to eat. He could not offer any suggestions. I returned to our suite, unpacked the suitcase to recover the letter, and when I presented that to him his response was "it's not in the computer, I can't help). Thus the title of our critique, Basil Fawlty on board Silver Muse! 9. The ship was so impersonal. Everything is done by cabin number, so no one knows your name, with the exception of a few of the serving staff who made the effort. The executive had no idea who we are or what our history is with Silversea. We certainly won't sail on Silver Muse again. Read Less
Sail Date August 2017
Chose cruise for the Itinerary. Lisbon wonderful city spent two days prior to embarkation for private tours. Embarkation was smooth. Within two days our cabin started to squeak so loudly we could not sleep for over four days. It had ... Read More
Chose cruise for the Itinerary. Lisbon wonderful city spent two days prior to embarkation for private tours. Embarkation was smooth. Within two days our cabin started to squeak so loudly we could not sleep for over four days. It had to do with the construction of the molding around the ceiling. You could see that they had this problem previously because it looked "Gerry-rigged. After bringing it to attention of crew hierarchy we were told the ship was under warranty and could not be fixed right now. Finally after us and our a joining cabins complained(they alsohad the same problem) the squeaking/loud noise was reduced by driving wooden shims the ceiling molding. Entertainment - nothing special. NO onboard lectures by special speakers regarding the history of our destinations especially Normandy the war/cemetery.On previous Silverseas cruises we had great lectures. Dining reservations are being changed so there will be a regular dining room no reservation necessary. Service personal - butlers etc. are very good. Ports and excursions most went well. We have been on many Silverseas cruises, but this ship has not found it's "soul". Read Less
Sail Date August 2017
I had never been to Lisbon nor the other ports on the cruise. I also wanted to experience the new ship Muse and that was a mistake. Many of the crew members were not professional and the dining arrangements were horrible. The food in ... Read More
I had never been to Lisbon nor the other ports on the cruise. I also wanted to experience the new ship Muse and that was a mistake. Many of the crew members were not professional and the dining arrangements were horrible. The food in many instances was sub-par and with no flexibility of changing venues. Not having an open dining facility was a huge mistake which prevented guests to join one another. Our cabin # was 937 which was under the pool deck. You could hear movement of furniture from above in the cabin and in the bedroom area when at sea there was a load creaking noise as the ship swayed. It made for uncomfortable sleeping. Our butler, Anu, and his assistant were professional and caring. Read Less
Sail Date August 2017
Disappointed primarily with restaurant scheduling. Even though we picked restaurants months before cruise we were still unable to dine where we wanted-when we wanted. Met some new friends but were unable to get a table for 4 or 6 on every ... Read More
Disappointed primarily with restaurant scheduling. Even though we picked restaurants months before cruise we were still unable to dine where we wanted-when we wanted. Met some new friends but were unable to get a table for 4 or 6 on every occasion. The menus never changed in Atlantide. Return to a main dining room with a Maitre d is a necessity. No computer room for reviewing newspapers such as USA Today or reviewing E mails or stock market reports. Had to be on personal devices brought on board. The limit on time for daily use was absurd at these prices. Internet should be FREE. Lacked the intimacy of smaller ships. Will avoid the Muse in future bookings. Hotel booking and plane connections were ok. Seldom saw our butler. The shore launches were great with easy entry and well handled. Best Conneisours Corner yet with our door to deck. Mark was great. Read Less
Sail Date August 2017
For us, this was cruise #10 on Silversea. We have sailed on all their "big" ships and the "Expedition" to Antarctica. We have also sailed on at least four other lines. The "Muse" is a sparkling, open, ... Read More
For us, this was cruise #10 on Silversea. We have sailed on all their "big" ships and the "Expedition" to Antarctica. We have also sailed on at least four other lines. The "Muse" is a sparkling, open, inviting ship. The cabins are large and well laid out. The bathrooms have large sinks, counter tops and shelf areas. The ship was completely full but never felt crowded. The staff, as usual, was top notch. They are the high point of any Silversea cruise. They are always willing to help although this cruise, some were not so friendly. The food started off a bit rocky (way overdone meat served dry and cold) but recovered nicely. La Dame and Indochine were the star performers. Silver Notes used to be small plates with an interesting variety. This time it was a dull and short menu. The larger dining rooms have been completely re-configured with curved lines to create the feeling of smaller rooms and the obtrusive waiter stations are gone. Sorry about the extra work for the waiters, but clanging silver an plates were annoying. The mandatory reservation system has been duly criticized though we had no trouble changing reservations. We were told they are scrapping the system and consolidating at least two restaurants as of October 1st so I will not waste time beating the dead horse. However, there is collateral damage from this system that should be considered by the powers that be. 1. Since dinner reservations were (are?) pretty much required 120 days before sailing, sample menus should be made available. We did not eat at Indochine until the 8th day and until we sat down for dinner we had no idea what to expect. We learned only through other reviews that Spaccanapoli was only a pizza place. 2. Lines formed at breakfast and lunch as guests tried to change dinner reservations with the maitre d' while others waited to be seated. 3. Part of cruising is meeting new people. Making reservations 120 days out puts a wet blanket on that. We found that tables reserved for two were just that. It took another conversation to expand. We offered to sit with others but were politely shown to our reserved table for two. I have two huge gripes that dropped the rating significantly. 1. We were in cabin 919. By far it was the noisiest cabin we have ever had on any line. One problem is a design flaw. The TV's over the vanity are back to back with the adjoining cabin. If our neighbors turned on their TV even at a very low volume, we had to turn ours on to muffle the noise. If they turned it up loud, it was more than annoying. In this cabin we collected noise from every source: walking above us, furniture moving above us, heavy walking from either side and the constant slamming of doors. If a door slammed five cabins away, our walls shook. Suggestion: note the door closures from the pool on deck 10. They shut the door firmly and quietly every time. 2. The dress code. I don't have much use for dress codes but I understand their function and that some folks like them. If there is to be dress code, enforce it. In La Dame there were men in sports jackets and open shirts. In Atlantide there were men in sports jackets and no ties. In theory, no shorts or sandals are allowed in public areas at night. I rarely saw that enforced. I really don't care what anyone wears but from now on I feel no need to adhere to a phony, unenforced rule. I will think twice about lugging a "dark suit" or tux across the continent. This is more detail than usual but Silversea invited the comments so I hope they read them. We will definitely sail with Silversea again. We have booked two voyages already. We will avoid the Muse if possible unless the above problems are addressed. Read Less
Sail Date August 2017
We were very disappointed in our Silver Sea experience as were a lot to the people on board the new Silver Muse. The food was OK is you could get into a one of the dining areas. There is no main dining area so each meal you must make a ... Read More
We were very disappointed in our Silver Sea experience as were a lot to the people on board the new Silver Muse. The food was OK is you could get into a one of the dining areas. There is no main dining area so each meal you must make a reservation for the dining experience... this is an extremely tough experience if you are a first time guest on the Muse because all of the good reservations and dining areas are taken up by the long time customers. There were many times all we could get was dining by the pool with very limited menu and plastic wine glasses. The food is so-so nothing exceptional in any of the dining areas ... nothing like Crystal or Regent. The staff was somewhat helpful in our efforts to get something to eat on the ship.... Our butler was exceptional and was extremely helpful but he too could not fight the computer system on the boat. The boat was very rough in relatively clam seas meaning it did not have stable control or it was just not working. The seas were so rough we could not dance in the lounge... and we were not the only one. Shore excursions were good and the guides were pretty knowledgeable on the subject... but we used private guides , not arranged by the ship line, in most of the bigger ports and that worked quite well. All in All...... Save you money and go on Crystal and have a much better experience. Read Less
Sail Date August 2017
The ship was laid out fine. But it was larger than my preference. Should have been 1 more night in Honfleur and 1 night less in one of the other 2 night ports, so people could see Honfleur as well as Normandy beaches Some of the ... Read More
The ship was laid out fine. But it was larger than my preference. Should have been 1 more night in Honfleur and 1 night less in one of the other 2 night ports, so people could see Honfleur as well as Normandy beaches Some of the excursions were mediocre - Gijon/Aviles and La Coruna/Betanzos arranging dining was a chore. it interfered with our pleasure. There should be more indoor dining spaces that are informal especially when the cruise is going to cooler locations. The food itself was not memorable, nowhere near Seabourn. Should vary the offerings more. Meat quality was mediocre except for the grill. Meat undercooked and cold in 7th floor big restaurant (I forgot name). the service was terrific billing process needs work cabin was fine butler was terrific I was billed 110% of limo (southampton to LHR) charge "on account of insurance". Curious to say the least. Read Less
Sail Date August 2017
We did explore Lisbon for one day before the cruise. We did a "hop on/hop off" tour and it was wonderful. We stayed at the Lisbon Intercontinental Hotel, booking that through Silversea. We opted to get a cab to the ship which ... Read More
We did explore Lisbon for one day before the cruise. We did a "hop on/hop off" tour and it was wonderful. We stayed at the Lisbon Intercontinental Hotel, booking that through Silversea. We opted to get a cab to the ship which was much less than using Silversea transfer. The staff at the Intercontinental were great. The Silversea rep told me that since I had booked the room through Silversea I was automatically signed up for the transfer. That is not the case. She was misinformed. We were on a Silversea cruise to Alaska in 2013 and it was EXCELLENT. So great, in fact, I have recommended Silversea to ALL my friends. The Muse trip was another story. The positives: BEAUTIFUL ship. WONDERFUL suite decor, size, and AMAZING service with our butler, Shakil. We had great food every single day and wonderful wines. Excellent service from everyone we met. Now, the not so good: Room NOISE was extreme. We asked our butler to have our ceiling looked at because the noise in the ceiling kept us awake a few nights. The door to the balcony rattled. The creaking in the room was unreal. Secondly, we did not realize that we HAD to have dinner reservations EVERY night. One of our party (there were two couples traveling together) spoke with a person from corporate who was on the ship and she made sure we got a table each night at 7pm (two nights we were "wait listed") Many people on the ship were unaware of this requirement and it was very sad to know that some who were not as bold as our party were struggling. We heard rumors that Silversea is changing this and making one or two dining rooms open seating. I hope so for future travelers. We simply could not eat dinner at 9pm! It would have been helpful to know what ports were tender ports and those where we simply walked off the ship and into the town. We booked our excursions in advance on the Silversea website. Most of the excursions were great meeting our expectations completely. A couple were lackluster and possibly we just chose poorly. In a few instances the guide's accent was so strong we had a hard time understanding her. We were given a 50% refund on one tour in Gijon as there was a Red Bull Event going on with thousands of people in the area. Our guide had no knowledge of the event or how it could impact our tour. As a group we asked her to just return to the ship as none of us was willing to go out on a sidewalk with literally thousands of people. We did attend one evening show and it was entertaining. Two of the singers (Mary and Johnny) introduced themselves to us during our cocktail time and because of their friendly approach we wanted to see the show. Otherwise, we simply are not heading to a show at 10pm. I guess other people can stay up later than us! The washer and drier are just down the hall and that was a bonus. The tours we really enjoyed were: Santiago de Compostela, Guggenheim Museum, Bordeaux is beautiful, winery excursion very nice. St. Emilion was incredible. Mont San Michel as must as is Normandy. We stayed 3 extra nights in London at the Conrad St. James. A hotel that Silversea uses, but we booked on our own. (less expensive that way) So enjoyed London! The location of the Conrad St James is truly wonderful. Read Less
Sail Date August 2017
First of all, Muse is a beautiful ship and of course because she is new, everything is sparkly and bright. This was our first time on Silversea so I can only compare to other cruise lines. Service was wonderful and always delivered with ... Read More
First of all, Muse is a beautiful ship and of course because she is new, everything is sparkly and bright. This was our first time on Silversea so I can only compare to other cruise lines. Service was wonderful and always delivered with a smile. Our suite was very nice with lots of storage and nice touches, e.g. a jewelry case that fit inside the safe. The main negative has been discussed over and over, that being the lack of a main dining room. Everyone we spoke to was bummed by the inflexibility that brought. For the most part, the food was very good. Our one below average meal was in Silver Note but the excellent singer there made up for it. And we thought the food at Indochine was just ok. Several people told us they had bad experiences at the upcharge restaurants, so we passed on those. Loved Hot Rocks and Atlantide. We took four ship excursions and they were all very good. The singers in the Venetian lounge were excellent. Overall, we had a delightful time and would definitely recommend it. Look forward to hearing how the upcoming dining changes play out. Read Less
Sail Date August 2017
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly ... Read More
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly appointed cabins, great decor, etc. Because we were proactive in planning our dining way in advance, the "no main dining room" and "reservations required" policy was not really an issue for us. That said, we were shut out of the Silver Note completely (despite trying to make a reservation 120 days ahead!) and encountered many other guests who had to resort to room service or pizza because they simply could not be accommodated ANYWHERE! This is unacceptable in any scenario, but at this price point it's just flat out wrong. The upcharge is La Dame and Indochine is also offensive; the latter being really not worth it. It would have been nice to have had an "expert" on board to explain the ports in advance. The tour desk was not particularly knowledgeable or helpful with information about next stops. Additionally, how about interactive maps on the TV? We often joked with our fellow passengers, "where the heck are we?" Entertainment is "meh" at best--heavy on classical music and other stuffier options. A comedian/magician/mentalist would have been fun. Service was wonderful and well meaning. The concept of a butler, to me, is silly and outdated. As most people know Silversea (aka Silverhair) caters to an older demographic. My husband and I are "young" 58-year olds and we were BY FAR the youngest people on the ship. Read Less
Sail Date August 2017
Friends had traveled with Silversea and we knew of its good reputation. What attracted us, though, was a wonderful Lisbon-Rouen itinerary. We do not plan to return to Silversea due to spotty service. Examples: A change in Lisbon port was ... Read More
Friends had traveled with Silversea and we knew of its good reputation. What attracted us, though, was a wonderful Lisbon-Rouen itinerary. We do not plan to return to Silversea due to spotty service. Examples: A change in Lisbon port was not communicated to passengers, who had to "dash" by taxi from the north port to the south port, without a prompt written apology or the gesture of a shipboard credit. There were logistical snafus at other times, especially at disembarkation, and some of the tours were in larger groups than we typically experience on luxury lines. In the food realm, it could be good or poor. One evening at La Terrazza, our party of four was seated at 7:30 pm, received main courses after 9 pm, and our dessert order had not been taken at 10:30 pm. Another evening, I received the wrong entree. At a lunch, I got my salad but my husband did not get his. In our experience, the service does not compare to Regent, SeaDeam Yacht Club, Windstar, or Azamara. (Our butler and steward were, however, wonderful.) It wasn't all bad: We met some wonderful people and enjoyed the ports. But while the Italian line touts its “comfortable, warm and welcoming environment,” we think Silversea consistently delivered on just one out of three: The ship and cabin are well-appointed and comfortable. Beware: Silversea automatically includes an eleven-euro charge per person for the family charity, Maruzza. If you don’t notice or don’t take the time to complain on disembarkation day, you make an unauthorized “gift.” This is not the sign of a customer-centric line. Read Less
Sail Date June 2017
We chose the cruise for its itinerary. Unfortunately, the "Bordeaux" stop was at an abandoned container dock 100 km from Bordeaux, so not having purchased a costly all-day shore excursion, we didn't see Bordeaux, so that was ... Read More
We chose the cruise for its itinerary. Unfortunately, the "Bordeaux" stop was at an abandoned container dock 100 km from Bordeaux, so not having purchased a costly all-day shore excursion, we didn't see Bordeaux, so that was disappointing. The rest of the itinerary was as stated, and we enjoyed the ports immensely. Eleven days without a sea day made for a very busy cruise. Service was generally very good to excellent, except the day of embarkation, we didn't see the butler until I finally called him 9 hours after boarding. So much for Silversea's advertisement of a butler for each suite who will help you unpack. Food and wine quality and restaurants were very good to excellent. We got to go to market with the chef at two ports, that evening the local products the chef purchased were served on the pool deck. It was a great way to experience local flavors. The first few days of the cruise we had record heat, then the weather became chilly as we sailed farther north, a welcome change. Free wifi was only available one hour each day, and purchasing wifi was quite expensive, so we only had a short amount of time to check our email for contact with friends and family online. But that's ok, it left more time to enjoy the cruise.which we did, very much. Read Less
Sail Date June 2017
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