We have over 130 days travel with SS on various ships and each time and on each ship we have felt ‘special’ and enjoyed every aspect - food, service, entertainment - everything. However, we really struggled to enjoy this cruise. In the Atlantide the food was served luke-warm and on occasions, after long wait. Even then accompanying sauces and butter had to be chased up. The extremely sparse and ...
Everything I read indicated this was the Best, for starters, the food was not as good as Carnival Cruise line, Expected much better quality for the cost of the Cruise. WIFI was free for only 1 hour total the entire cruise. Speciality Dinning was inpossible to get, even when the dinning rooms were half empty (we checked, looked in at all hours listed). Tried to book reservations on line months ...
This was our third cruise in as many years on Silversea, and our first time on the Silver Spirit. Our two previous Silversea experiences were on smaller ships, where we were delighted by high level of service at every turn. On those two cruises, we felt like the staff read our minds, anticipating and meeting our needs before we asked. We couldn’t imagine a better experience on a cruise ...
This was our second cruise with Silversea and our 8th overall on luxury cruises. We went with Silversea to the Arctic last year and decided to try them again for a cruise on the Black Sea. We were disappointed on several fronts.
1) Customer service at head office
It is non-existent. As in-- my travel agent e-mailed a week ago regarding a complaint (see below) and we have heard nothing. I ...