This was our second cruise with Silversea and we wouldn't have thought they could improve on perfection but they did! Being onboard was like being in a cocoon where our every need was catered to. It was almost as though our butler and the food and beverage staff anticipated our wish and had it taken care of before we could even ask. As we walked down the hall into the bar, Oliver the bartender ...
This was our second cruise with Silversea and our 8th overall on luxury cruises. We went with Silversea to the Arctic last year and decided to try them again for a cruise on the Black Sea. We were disappointed on several fronts.
1) Customer service at head office
It is non-existent. As in-- my travel agent e-mailed a week ago regarding a complaint (see below) and we have heard nothing. I ...
We knew in advance that the main attraction of this cruise ,ie Yalta, was off the port list due to the troubles as was Sevastopol but the info came through to late to cancel without penalty so we decided to make the best of it.
Istanbul airport is a very,very busy place and without fast track entry immigration would have taken over half an hour and coming home even worse.
Anyway our private ...