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7 Helpful Votes
Sail Date: August 2016
This was our second cruise with Silversea and we wouldn't have thought they could improve on perfection but they did! Being onboard was like being in a cocoon where our every need was catered to. It was almost as though our butler ... Read More
This was our second cruise with Silversea and we wouldn't have thought they could improve on perfection but they did! Being onboard was like being in a cocoon where our every need was catered to. It was almost as though our butler and the food and beverage staff anticipated our wish and had it taken care of before we could even ask. As we walked down the hall into the bar, Oliver the bartender would have our drinks waiting for us. The shore excursions were fantastic with small groups and knowledgeable guides. We were impressed with the quality of the nightly entertainment. The singers were exceptional and entertained us with opera, broadway and oldies. Vicki, our cruise director, with her dry sense of humor and buoyant personality keep us in stitches the entire time. Our suite was spacious and the twice daily service was meticulous. The variety of dining options and the caliber of the food made each dinner a special occasion. Our only disappointment is we could never get into the Le Champagne, the Relais & Chateaux speciality restaurant. I recommend guests book this restaurant in advance of embarking. My husband and I were celebrating our 35th wedding anniversary and this cruise far exceeded our expectations. The small size of the ship and the friendliness of the other guests and staff made it a trip of a lifetime! Read Less
1 Helpful Vote
Sail Date: July 2014
This was our second cruise with Silversea and our 8th overall on luxury cruises. We went with Silversea to the Arctic last year and decided to try them again for a cruise on the Black Sea. We were disappointed on several fronts. 1) ... Read More
This was our second cruise with Silversea and our 8th overall on luxury cruises. We went with Silversea to the Arctic last year and decided to try them again for a cruise on the Black Sea. We were disappointed on several fronts. 1) Customer service at head office It is non-existent. As in-- my travel agent e-mailed a week ago regarding a complaint (see below) and we have heard nothing. I e-mailed the Director of Guest Relations 5 days ago and have heard nothing. We have e-mailed just to receive a copy of the folio and have heard nothing! Assuming their e-mail is not broken, this is beyond me for a purported luxury company. At this point, I don't even know how to get in touch with them for a receipt. 2) Shore excursions Our itinerary originally visited the Ukraine for three stops, but this was cancelled for obvious reasons. They replaced them with 2 stops in Turkey and Sochi. These ports were very uninteresting. What's worse, are the shore excursions. In Sochi the guide could barely speak English. And when you pay for a shore excursion, your expectation is to see stuff. Not to be taken to the Radisson hotel and have a drink and snack (hello!! we are on an all inclusive ship!). When I complained to the shore desk that this was sub-par (along with most everyone who did a shore excursion in Sochi), he wrote the following in the Chronicles the next day: "The guides are locals who may have a heavy accent and/or lack on expertise in all aspects of the city" (not being able to translate from the person who was giving us the tour in Russian is not a heavy accent, it's a lack of English), "Please remember that, as travelers, it is what lies outside the window that is important, what we see, hear and experience for ourselves and see the places we are visiting for what they are and not what we would like them to be". You can only take this to mean, we will charge you the same price as a top notch tour, but expect less and don't complain. How patronizing!! 3) Dining Overall dining was fine with one exception of the maitre d' being extremely rude and not wanting to cater to a special request (steak with steamed vegetables). We were sitting with guests who are consultants in hospitality management-- they were pretty appalled. I had to hold my husband back from saying things further, given it was our last night and I didn't want to ruin it. 4) The good The ship is fine. The crew is outstanding (but I have never encountered a less than outstanding crew). The rooms are fine, except I found the shower in the bathroom awkward. We met several people on the boat who were sailing with Silversea for the first time and none would come back...neither will we. The ship was half empty so maybe others have already figured this out. There are other companies who provide the same amenities but with better customer service. This one left such a bad taste in my mouth that I will never sail with them again. Read Less
Sail Date: April 2014
We knew in advance that the main attraction of this cruise ,ie Yalta, was off the port list due to the troubles as was Sevastopol but the info came through to late to cancel without penalty so we decided to make the best of it. Istanbul ... Read More
We knew in advance that the main attraction of this cruise ,ie Yalta, was off the port list due to the troubles as was Sevastopol but the info came through to late to cancel without penalty so we decided to make the best of it. Istanbul airport is a very,very busy place and without fast track entry immigration would have taken over half an hour and coming home even worse. Anyway our private transfer was waiting for us and delivered us to the port in good time for boarding which entailed multiple showing of documents and became a little tedious but the Silversea staff were ever cheerful and efficient.The next surprise was the steep gangway we had to negotiate to board the ship,upto deck5,this was a challenge to some of the less able passengers.I know tidal conditions have a part to play but only twice during the cruise could we walk off the ship in comfort via deck 3. Our first impression of the ship was that it looked no different to some of the less prestigious lines,we didn't feel the wow factor we were expecting of a supposedly top of the range ship. Anyway we were led to our cabin where we met our butler who offered a choice of toiletries and explained the layout and workings of the equipment in the cabin,he also took our order for the mini bar which took 24 hours to arrive but thereafter refills were no problem. I must say I had made a pillow choice online prior to the cruise but this was nor fulfilled but our tours similarly booked were fine. The ports of call had been adjusted so our first visit was to Sinop which had a pretty little promenade and not much else. Next was Trabzon a place with a lot more history,here we decided to discover the city alone and after getting a map from the tourist office in the main square we found ourselves wondering through the bazaar,a fascinating labyrinth of tiny streets with absolutely everything for sale.From the main square it is only a short walk back to the ship. Batumi was the next port this is a city with beautiful architecture counterpointed by awful Russian built apartment blocks.Here we took a tour to the Gonio fortress,dating from Roman times and on to the Adjara winery,a lovely setting and a nice drive but the wine didn't quite match the surroundings. We then called in to Sochi where the perverse Russians made us tender in instead of docking,our walking tour guide seemed more interested in talking like Shakespeare than giving us the bottom line on the history of the place so much so that we had to cut two attractions due to the time he wasted talking but we did make it to the beer tasting. Odessa was the next port,here we took a guided tour with a wonderful guide called Emilia,this historic and beautiful city is well worth a visit particularly the opera house which is outstanding,We had lunch on the ship ,which was moored quite close to the famous Potemkin steps,and then thought we would wa;k back to the city centre for some more photo opportunities but it started to rain so we turned back.This was a blessing as only 30 mins later the terrible events we all know of took place,some passengers and crew were still in town but returned unharmed. It so happened that Constanta was our last port and I must say it is a typical example of a post communist city terribly poor and run down,it made us count our blessings.The boat trip we took to Ovidiu island was overpriced although we enjoyed the included meal. Nessebur was cancelled due to high seas,a pity as it looked to be a pretty place to visit,however this meant we headed straight to Istanbul giving us the benefit of arriving in daylight and therefore getting great views of the Bosphurous on the sail in Our on board lecture was Corey Sandler who was absolutely brilliant with his easy style and detailed knowledge of the area and the ports visited we really understand the troubled history of this region now. We also enjoyed the entertainment provided by the ships troupe of 6 singers/dancers a really talented and pleasant group of young people as were the resident quartet and Remon the pianist,top class. We found La Terraza restaurant to our liking but as the menu only changed every 3 days we also used the main restaurant,the food was equally good in both,however our meal in Le Champagne was a little disappointing for the $40.00 cover charge I fact there were only 6 people in when we ate there.We cancelled our other reservations there To sum up the ship was very nice overall but looking tired in places and not in as good condition as we would have expected.That said the staff on board were of the highest standard with nothing to much trouble and always service with a smile,they really are a credit to Silversea. Read Less
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