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21 Silversea Entertainment Cruise Reviews

We thought the ports seemed interesting however we were not able to go to 3 of them. The daily activities were lame. Since we had to spend so much time on the boat we were often bored. The food was about a B-,most of the time. Most ... Read More
We thought the ports seemed interesting however we were not able to go to 3 of them. The daily activities were lame. Since we had to spend so much time on the boat we were often bored. The food was about a B-,most of the time. Most of the crew was helpful. Overall, the cruise was disappointing. Because the weather was so bad, we feel this trip should not have been scheduled so late in the season. On a positive note, our butler was very helpful and attentive as were waiters in the dining room. The dinner in the gourmet dining room was not worth the $60 a piece price . Also, the food in the Italian dining room was not the quality we expected, so we ate there only once. The breakfast buffet was enjoyable as the selections were vast and well prepared. We will have to give great thought to returning to Silver Seas. Read Less
Sail Date October 2018
We were interested in visiting the ancient ruins in Athens, Petra, and Luxor. The Silversea pre and post cruise Hotels were were excellent. We enjoyed the Muse. There were things we really liked and a couple of things that need ... Read More
We were interested in visiting the ancient ruins in Athens, Petra, and Luxor. The Silversea pre and post cruise Hotels were were excellent. We enjoyed the Muse. There were things we really liked and a couple of things that need attention.We liked the room design. We did not like the black oily soot that came out of the smokestacks and covered the deck and furniture on the back outdoor seating. Soiled lots of cloths before we discovered it. I thought it strange that when my wife and I arrived to eat at the Indochine restaurant I was asked to go get a jacket before I could enter, I went back to room and returned to enter when I noticed eight men in the restaurant who hung their jackets on the chair and were wearing bluejeans and sneakers. Jason told me I only need the jacket to enter but then I could remove it. Quite a poor policy and not consistently applied. Read Less
Sail Date October 2018
Wanted to cruise the changing of the leaves in Canada and New England. The ship is wonderful the crew is also overboard at helping. Our butler Oscar and out maid Evelyn were just superb. The weather was not the best, but such is life. The ... Read More
Wanted to cruise the changing of the leaves in Canada and New England. The ship is wonderful the crew is also overboard at helping. Our butler Oscar and out maid Evelyn were just superb. The weather was not the best, but such is life. The only downside to the entire trip was the tenders. The tenders on two occasions caused tours to be cut short, both times the scheduled departure from the ship was delayed almost an hour. The most annoying being Newport, we were scheduled to tour the Vanderbuilt mansion, but had to cut it short to get back for the final tender. Other than the tenders, every other aspect of the ship, crews and food was excellent. I will be sure to check any ports in the future that require tenders, especially if they are as expensive as the Vandebuilt one. If there is a tender I definitely will not pay to get off the ship. Read Less
Sail Date October 2018
Last September, my husband and I sailed for the first time on the Silversea Whisper. In the past we had sailed with other companies and we decided to try this one due to the good opinions that had come to us by different ways. ... Read More
Last September, my husband and I sailed for the first time on the Silversea Whisper. In the past we had sailed with other companies and we decided to try this one due to the good opinions that had come to us by different ways. Unfortunately we have to say that the "exceptional experience" Silversea longs to offer is not what we had. When you travel on a luxury cruise you expect “luxury” and of course you pay for that. Anyway, let´s start with the positives. Embarkation and disembarkation were great. The stateroom was spacious and well designed with a walk in storage closet. The beds were comfortable. Butler service was ok although we could not find the utility of that service. There were several Spanish speaking in the crew very pleased to always help us. But that’s it. The food was very ordinary, not what you expect for a six star, expensive cruise. The buffet lunch was disappointing. Nothing tasted of anything. Nightly dinner meals were boring and simple. Service was friendly but very slow. The house wines were cheap and nasty. The entertainment was dreadful. It consisted of the same people singing “Voices of Silversea” It became very boring very quickly. We did not know that luxury was at odds with fun. Dress code outdated. Wake up, this is 2018 not “Gone with the wind” times. For two nights when the sea was a little choppy there was loud noises throughout the night which sounded like machinery moving so we could not get some sleep. But the worst was yet to come and that happened two nights before the end of the cruise. We had a reservation for dinner at the Grill and it was a windy night so plastic curtains were semi-open o completely closed. While we waited to be attended which took a long time, a passenger next to us wanted to close all of them. We did not agree because was to hot due to the ceiling heaters. At that point the mention passenger got up and started to close the ones near us. Faced with our protest the Maître was unable to solve the problem allowing the aforementioned passenger to impose his criteria without taking into account our own and this motivated our immediate departure from the place. We complained at the reception desk and went to the main dining room where the Maitre apologized for the incident. But up to day no one on behalf of Silversea has addressed us in a formal way to present their apologies. We missed the so called “impeccable hospitality” of the Silversea. Consequently we are very disappointed and Silversea will not be our next option. Read Less
Sail Date September 2018
Cabin was fine but not luxurious. Average compared to other cruise lines with a balcony. Entertainment was poor and boring. No music at the pool and servers did not come up to us and ask us if we wanted a drink. I had bought an excursion ... Read More
Cabin was fine but not luxurious. Average compared to other cruise lines with a balcony. Entertainment was poor and boring. No music at the pool and servers did not come up to us and ask us if we wanted a drink. I had bought an excursion for a total of $258.00 and messed up my day so we missed it. I couldn’t get a credit for another excursion and for the price I paid for the actual cruise I was disappointed they would not work with me. I didn’t like having to pay to dine at two of the restaurants. Food was good but I’ve had great food on Norwegian, Holland America, princess and holland. Was disappointed there was not an omelet station and that I would have to order one which took a long time to get. Breakfast was mediocre. The ship wasn’t gorogeous like I expected for a luxury cruise. I did like the size of the ship. The excursions were very pricey. The wait staff was nice and our room Butler was exceptional. Our stay in the ports were pretty short and didn’t like how we ended in Rome but there wasn’t any time to visit the area unless we booked a hotel. Read Less
Sail Date August 2018
Liked the itinerary and found the ports in Greece to be very disappointing. restaurants on board the ship disappointing overall food very disappointing cold food and poor options. Our Butler service was poor. Virtually no entertainment ... Read More
Liked the itinerary and found the ports in Greece to be very disappointing. restaurants on board the ship disappointing overall food very disappointing cold food and poor options. Our Butler service was poor. Virtually no entertainment on board. The Ports in Greece were very disappointing to us. Disembarkation was the worst I have ever experienced. 2+ hours to disembark a ship of this size. For the cost of this sailing we could have helicoptered between our favorite golf courses in Ireland/Scotland. Rented a luxury home in Napa Valley for a month. Will not ever rely on Silversea quality again. We could not have been more disappointed overall. The quality of beverages we could order was crazy poor. The Pizza restaurant could not make a crispy pizza no matter how many times I sent one back. I asked for Don Juan Tequila they could not get any?? I feel like the breakfast buffet was the worst of all. Read Less
Sail Date June 2018
WE choose this cruise because of the itinerary, and because we were traveling with a group of friends from "La Chaine des Rotisseure," which was a great experience on previous cruises. I wish we would stay in some places over ... Read More
WE choose this cruise because of the itinerary, and because we were traveling with a group of friends from "La Chaine des Rotisseure," which was a great experience on previous cruises. I wish we would stay in some places over night, considering how close the ports were from each other. Food was not so great comparing with previous cruises, except for the Grill. I think, there were not many activities on the ship, partitionary due to busy schedule I assume, but any way.. Performers were the worst, except for the piano player Alexandra, the most intelligent person from the whole crew. "The Voices" sound so harsh that it hearts the ears. Guests performers were fine though. The bartender in the Grappa bar was rude and behaved too familiarly with the guests and rude to the crew members, acting superior. She never smiled. Our cabin and cabin service was very good. Read Less
Sail Date May 2018
I chose this cruise to join a family group. It was my 6th cruise but first on Silversea. It was the best cruise ever. The service,crew and entertainment was outstanding. I loved the smaller venue which allowed us to get to know the other ... Read More
I chose this cruise to join a family group. It was my 6th cruise but first on Silversea. It was the best cruise ever. The service,crew and entertainment was outstanding. I loved the smaller venue which allowed us to get to know the other guests and staff. This made the time on board very friendly and personable. I felt so welcomed and special from the time we boarded until we disembarked. The prepaid tours were excellent giving us an excellent insight at all sites. Sue the excursion director was helpful in last minute changes which allowed us to see the super bowl and not miss a tour that was top on our list. The cruise director Mr Moss went out of his way to advise us on the availability of watching the super bowl. His personal show was one of the best performances. However it should be presented on a night at sea so you can’t miss it. We came in at the end after attending a fabulous on ground evening excursion. Kennan our butler went above and beyond to serve us. I miss him so much!!!! The entertainment had something for everyone. There were activities I missed only because of enjoying the spa or pool or just laughing with new found friends. I can’t wait to sail again on Silversea!!,, Read Less
Sail Date February 2018
Enjoy all inclusive smaller ships. Spirit going in for a face lift and expansion so will be even nicer ship when completed. Cabins are larger than most... dining experience at lunch is excellent... dinner choices are less appealing. ... Read More
Enjoy all inclusive smaller ships. Spirit going in for a face lift and expansion so will be even nicer ship when completed. Cabins are larger than most... dining experience at lunch is excellent... dinner choices are less appealing. Excellent entertainment. Overall service is outstanding. The ports on this itinerary were very disappointing...but sea days were excellent. Fitness center is very small and poorly laid out... equipment faces the wall...and the TV's and audio were not working. Not really a family cruise...mostly senior adults.. romantic atmosphere. Venetian Society has a couple advantages, discounts, cocktail reception... but given the fact liquor is included for the cruise ...cocktail reception isn't really a perk. As with other cruise lines, if you book another cruise while on board, there's an additional discount... which we wanted to take advantage of but we waited until the last day and the consultant on board was busy with other guests so we missed the opportunity for a 10% discount. Read Less
Sail Date February 2018
We chose this cruise when it was shortened from 18 to 12 days, ending in Lima rather than Valparaiso, which became an optional 5 day extension. We knew that there would be 5 days at sea, and assumed that those days would essentially be ... Read More
We chose this cruise when it was shortened from 18 to 12 days, ending in Lima rather than Valparaiso, which became an optional 5 day extension. We knew that there would be 5 days at sea, and assumed that those days would essentially be like staying at a 5 star hotel, and they were in some ways. There were 4 ports of call, but we will return to this. The cabin was beautifully appointed as was the entire ship. One could dine in any of the 6 restaurants, with 2 having a surcharge. All but one were excellent and commensurate with a ship of this caliber, with the exception of La Terraza, which served breakfast and lunch, but became an Italian venue for dinner - clearly inferior on all levels, with poor timing (forever) and average food. As for entertainment and activities, fair at best - clearly subpar. On prior voyages with Silversea, there were activities on the deck - pilates, yoga, etc. Here they were relegated to an interior stretching room and limited to 8, which filled immediately. Lectures were in a dark theater at 3 pm rather than in the Panorama lounge, a large space that could accommodate large numbers, with windows as well as a darker corner for slides. Earlier cruises had one night of Dinner Under The Stars, a wonderful buffet on deck - not here. I think that you get the message. The main pool deck even lacked background music - there was one afternoon with live music as background . As mentioned the service was excellent. Last but not least, the ports were fair. Cozumel, where we arrived on a Friday, along with four five thousand person boats. A tour that we bought from the cruise line was SO horrible that the cruise line refunded the cost of the 12 hour debacle. The other ports were fine.................clearly more thought and vetting needs to be done with the subcontractors.................so that's it. I certainly will research the passenger population as well as the ports for the next voyage. I hope that the "kinks" will be ironed out, as the line becomes more familiar with the ship............. Read Less
Sail Date January 2018
Silversea holds themselves out as an ULTRA LUXURY cruise line but is far from that. The staff is non responsive and the ship is out dated. Furthermore, the dining experience was awful, not unless you like waiters SWEAT pouring down ... Read More
Silversea holds themselves out as an ULTRA LUXURY cruise line but is far from that. The staff is non responsive and the ship is out dated. Furthermore, the dining experience was awful, not unless you like waiters SWEAT pouring down from your plates on your meals. This was because the Restaurants Air Conditioning system was malfunctioning for the entire cruise. Almost every passenger that I met was complaining but the ship's staff just kept making excuses and tried to poo poo the situation. Even the ships water system had to be shut down for many hours because of mechanical failure. I have attempted to speak with Silversea corporate office about this horrific experience but they would NOT return any of my phone calls when we returned. I would stay away as far as possible from Silversea - they are even close to how they advertise themselves and they wont even return phone calls to discuss the disaster!!! Read Less
Sail Date December 2017
This ship is in serious need of a refreshment. It is very tired and worn. The art work looks like something from a second hand shop and is drab and dull. The food was mediocre at best. The La Dame restaurant was a total waste. The ... Read More
This ship is in serious need of a refreshment. It is very tired and worn. The art work looks like something from a second hand shop and is drab and dull. The food was mediocre at best. The La Dame restaurant was a total waste. The tours on the two back to back cruises we took (Hong Kong to Singapore and Singapore to Sydney) were not well vetted and the itinerary on the second cruise was poorly chosen. No overnights in the major ports and stops at very small remote towns. We will not sail on Silver Sea again as most of the guests on our cruise that we socialized with. The Italian influence here is so out of touch with what people want. The formal nights inflicted on the guests is so ridiculous, only a few people wanted to dress in their kilts or high school dinner jackets. There should be an alternative besides dining in you room. People are on vacation so don't be so worried about shorts in common areas after 6 PM! Read Less
Sail Date November 2017
My cousin, Alec Graham, had cruised several times with Silversea, and he asked us to accompany him and his wife on the cruise from Hong Kong to Singapore, which we did. It was a terrific experience, as my cousin and other friends of ... Read More
My cousin, Alec Graham, had cruised several times with Silversea, and he asked us to accompany him and his wife on the cruise from Hong Kong to Singapore, which we did. It was a terrific experience, as my cousin and other friends of ours predicted. The ship was perfect in comfort and seaworthiness, the cabin comfortable and lacking nothing at all, the steward well-trained and very affable, the food very good in all the restaurants. On the sailing and entertainment side, the crew was always accessible and helpful, the entertainment program top quality with crew members doing a super job singing and dancing, and outside talents first rate, and the theater is very good in layout and acoustics. Finally, the shore excursions support group was definitely up to the challenges they faced on a daily basis, transportation vehicles and Immigration paperwork were no problem, and the restaurants chosen were very good as well. We're already looking for another cruise for this year! Read Less
Sail Date November 2017
Service was beyond expectation and the food in all venues superb. I liked the variety and ability to choose at no extra cost the different varieties of foods. Open dining was always a good choice. My favorite was La Dame even tho there was ... Read More
Service was beyond expectation and the food in all venues superb. I liked the variety and ability to choose at no extra cost the different varieties of foods. Open dining was always a good choice. My favorite was La Dame even tho there was a small charge where the food was comparable to the highest restaurant you would pay 4 times for. Rooms large and bathroom larger than expected loved the sitting area. Our butler and room service provided us with constant attention to our every whim. I am a great fan of smaller ships and silver spirit did not disappoint. The amenities in our room were great. I prefer the all inclusive venue. It makes the trip very enjoyable. The tours were very interesting and easy to pick from the descriptions. My favorite was valdemosa and la granja. I enjoyed all of our ports and even explored a couple on my own. Read Less
Sail Date November 2017
We wanted to learn more about South America. Specific highlights that attracted us were zip lining in Costa Rica, Panama canal transit, a visit to Machu Picchu and a visit to the Falkland Islands. Our trip started in Fort Lauderdale and ... Read More
We wanted to learn more about South America. Specific highlights that attracted us were zip lining in Costa Rica, Panama canal transit, a visit to Machu Picchu and a visit to the Falkland Islands. Our trip started in Fort Lauderdale and ended in Buenos Aires Argentina. We had sailed with SilverSea on one other voyage to Alaska. I was quite pleasantly surprised by the experience since I do not like group travel in general and cruise ships in particular. So we thought we'd try it again with them. However, this was going to be a much longer cruise (35 days) and on a larger ship (590 passengers). So the old skepticism crept in again. My overall impression was expressed in superlatives. This is an exceeding well run company. I run a small manufacturing company and I know how difficult it is to acquire, retain and manage good staff. But, without exception, I was pleased and impressed. we were both pleased with the genuine friendliness of the staff. Many new us by name and our preferences in a relatively short time. We were also impressed with the quality of training and professionalism of the staff in general. This was especially true in all of the eating venues. I have been very few restaurants in the world that exhibit this level of attentiveness, quality of preparation, presentation, without being pretentious. The occasional formal evenings were also much enjoyed as a welcome change from our increasing informal world. Even the background entertainment was a pleasure. Most evenings would find us listening to Ekaterina on the piano and Tim on the guitar. We also spent many evenings in the intimate Silver Note listening to Ester and Chantal playing our favorite jazz requests. This review is getting too long but suffice to say the selection of local shore excursions were conducted by highly interesting and knowledgeable local people. Read Less
Sail Date October 2017
Embarkation and disembarkation went easily. Ship was smaller than what we sailed in the past but better since we got to know just about everyone working on the ship. Expected the cabin to be more elegant although the bathroom was big and ... Read More
Embarkation and disembarkation went easily. Ship was smaller than what we sailed in the past but better since we got to know just about everyone working on the ship. Expected the cabin to be more elegant although the bathroom was big and the bed comfortable it was still a little tight and a bit dated. TV was terrible and barely visible from the bed. Food was great and service was mostly good except for breakfast in the restaurant which was inexcusably poor. Difficult to get a good strong cup of coffee. Loved the afternoon tea. Entertainment was great and the entertainers fabulous. Fun activities every day. Our butler and cabin assistant were fantastic. Overall, all of the crew were helpful and cheerful. Ports were also fabulous but excursions were very disappointing. Staff did not seem to care when we had issues with our excursions. Not sure I would do Silver Seas again without checking other lines first. Read Less
Sail Date September 2017
We chose this cruise because of the date it was sailing, which may sound strange, but I had planned to attend an event immediately prior to this cruise. Well, Silver Sea does not disappoint! We were pampered by our butler, Ricardo and ... Read More
We chose this cruise because of the date it was sailing, which may sound strange, but I had planned to attend an event immediately prior to this cruise. Well, Silver Sea does not disappoint! We were pampered by our butler, Ricardo and his assistant Neale, who were just amazing. Our cabin was just lovely, spacious and extremely well planned. The bed and bedding were simply fabulous and the bath towels were hard to leave behind, but we did. I can't say enough good things about the staff throughout, but especially the waiters and the managers of the restaurants. Upon arriving, we met with the maître d' and the head chef to discuss our allergies. Several other voyagers were also asked to meet privately with them to share their dietary concerns. After that, Silver Sea always kept track of who was dining where so that your individual allergy profile followed you around the ship. Our favorite place to dine was The Grill. Although there was more sophisticated food elsewhere on board, Milos ran a really fun spot! The smiles and caring attitude were genuine and made you feel welcome there all the time. His staff was so attentive that it was hard to come home. In the evening, you can grill your own steak and seafood right at your table. Do not pass up an opportunity to eat pasta, made daily on board by a really special Italian chef. OMG. Memories of their lasagna will be hard to forget! When you schedule your voyage, be sure to include one night at least at La Terrazza Restaurant. You can eat pasta and continental cuisine at the main restaurant, as well. We were a bit disappointed in the initial wine offerings at each meal and didn't realize that we could just request a different wine until our last night on board. We should have know that, but had forgotten. Last, but not least, the entertainment on the Silver Whisper was great. They had a group of 6 young singers whose talents were on display almost every night. We just loved them! There also were 2 piano players, one at each bar, a fabulous trio/combo that played at different venues throughout the ship, too. They were really wonderful as well. There were two ballet performances while we were on board. They were a nice addition. As far as the excursions that we took, I'd say that they were okay, but not fabulous. A couple of the guides were just not that nice to us, and we were feeling like they didn't get it that their jobs were working with foreigners and the public. Read Less
Sail Date June 2017
I did not like paying for all my excursions off the ship. Being charged additional for 2 of the 4 restaurants on board was very petty. I felt after saying all food was included was a lie. The food was excellent and so was the service. ... Read More
I did not like paying for all my excursions off the ship. Being charged additional for 2 of the 4 restaurants on board was very petty. I felt after saying all food was included was a lie. The food was excellent and so was the service. The pool was closed 2 days do to filter issues and the excersiize facility was too small. Two of the 4 machines were out of order! Not very appealing for a choice for a second cruise! I felt I was overcharged and underdelivered on my cruise package!!! I am a Colonel in a Bourbon Society in SC and the 2 Bourbon selection Jim Beam and Makers Mark were very poor A 2 star Bourbon for a 5 star cruise! You need Blantons and Woodford Reserve at a minimum! Wake up and smell the roses....we did meet 2 nice couples on board and the Artwork was excellent. You did not offer photos as a souvenir or an art show or auction.. Read Less
Sail Date June 2017
So we chose SilverSea after hearing from a colleague about the level of service and the overall quality of his cruise. After doing some more research, we decided to forgo having a large wedding reception in order to spend the $18,000 + to ... Read More
So we chose SilverSea after hearing from a colleague about the level of service and the overall quality of his cruise. After doing some more research, we decided to forgo having a large wedding reception in order to spend the $18,000 + to sail with SilverSea. I am going to write this according to the guide on this site. Then at the end I will add several other experiences we had during our cruise. We chose the Silver Wind and the 14 day Mediterranean cruise from Monaco to South Hampton, England. We went back and forth between this and the Silver Muse (their newest ship) due to the locations and it being a longer trip, also flight was included in the price. The flight out (which we upgraded to first class) was very well done and the travel to the ship was well done. The embarkation process was well managed and we made it to our cabin just fine. Shortly after that we had the mandatory muster and safety briefing. That's where the missteps began. The drill was a joke. We were told that in an emergency they wanted us to muster in a small room so we will be comfortable and still be able to experience luxury. Not what I want in an emergency, I want to be safe. There was a drill several days later where the captain accidentally left the ships mic on and was heard saying, "This is not good, or what's supposed to be happening." as well as, "What's going on?". Not what you want to hear from the captain of the ship. As a former Marine who has served on ships I told my wife that we would be better off doing our own thing than following their instructions. The overall feel of the ship is that it's very tired. The decor is outdated, the rooms have at best 3 star hotel (the $50 a night ones) amenities. The linens were warn and overused. There was wallpaper pealing and you could hear some bolts (or some metal) rattling in the walls. The food, which is one of the highlights SilverSea boasts was very okay. The menu doesn't change nearly the whole trip, which on a 14 day cruise and only 4 options gets old very fast. The changes they do make were so minor they were unnoticeable. We were told several times that they were unwilling to bring us food to certain areas of the ship (even though they will tell you prior that you can order food to you on call). There were no meals we had that had any "WOW" factor at all. I will say that the alcohol flowed, there were no issues there. The entertainment and activities were, again, very okay. Not at all the caliber we would expect from a cruise-line like SilverSea claims to be. We got to meet several of the actors (most were nice, one was very cold and wouldn't even acknowledge that my wife said hello). The bartenders were un-attentive on the pool lounge (which was never busy). Being a small ship there weren't many on ship activities. We mostly hung out in our room if we weren't off shore as there wasn't much to do. The shows started late and were short. The "disco" which we asked for, lasted all of 20 min and played Barry Manilow, not exactly dance music. The service was split. Our butler did everything he could to make us happy, as well as the one bartender we found that knew his job well. Outside of that most of the crew was pleasant, but it felt forced. There were exceptions, some of the crew that came on the (very overpriced) excursions with us and got to know us were kind. But the host/hotel staff was 1 star at best. We had several issues (room flooded, downgraded room, equipment not working in the room, etc.) and never have I ever been treated so poorly by management. More on this in a moment. The ports were all nice, but not well planned or executed. The excursions as mentioned above were way overpriced (we booked several of the same, if not better for much cheaper), and not what were advertised. We did kayaking in Spain and were never told what to bring. The company that ran the excursion did fine, but were shocked when no one brought an SD card for the pictures they took of us with their Go-Pro. We gave them our email with the promise that they would send them to us and have still not gotten them. I paid to go to the Andalusian horse tour with the understanding that we would get a tour., and show. While we did get a show we were not able to take pictures of it, and there was NO tour whatsoever. Overall: We were told, "No we won't do that for you" way more than any other all inclusive I have done. The ports aren't well set up unless you spend half of your day going to the lectures. You would think there would be well researched ideas in their paper they give you the day prior so you can plan. General feel that SilverSea already had our money and was suffering us during their voyage. The most glaring issue was when our room flooded. I don't know if there was a lack of maintenance, or if this was from a fluke accident. Our room as well as our neighbors room flooded. The way that management handled this was similar to how a poorly ran restaurant would handle the situation. We had no notice when we got back to our room that there had been a flood, we just walked in to a wet floor. We summoned our butler who assured us that not only the issue but that we would be taken care of. This is where the glaring lack of care from upper management became painfully apparent. We were told the issue would be resolved quickly so we went up to the pool area and waited with some of the friends we had made on-board. Two junior officers came and told me that they were working on the issue. I told them that with the smell (it was apparently a sewer line that had spilled in the room) that we would like to be moved to a different room. He was very hesitant and said he would have to check on what they could do. He then sent our butler up to us and told us that they had a downgraded room for us to stay in. We were told to grab what we needed and to move our stuff for the next day into this other room. The room was one of the front two rooms on our same deck. The reason we booked the middle of the ship was (at our booking agents recommendation) because the front was a much harsher ride. He was absolutely correct in this explanation as I only was able to get 2 hours of sleep, and my wife who had an ear infection became sick. The only interaction we have yet had from the upper management has been a free evening to La' Champagne, and a letter saying, "Congratulations on the honeymoon, sorry for the inconvenience.", we were also given a bottle of champagne; which being as rocky of a ride the front of the ship was and the fact that my wife was ill, the last thing we wanted to do was drink. We also had champagne everywhere we went, so getting a free bottle of what we already had for free was a hollow gesture. Since I couldn't sleep I decided to go and check our room then I went down to the library and read. Our original room had a very musty smell in it. After telling this to our butler who happened to come by the library he said that we should bring our concerns to upper management and see what they can do. I then told reception (who barely took a note) and expressed my interest in speaking with someone higher up than I had about the issue. The SAME junior officer came down and told me that they were working on it. Not an encouraging experience. The solution they had was to spray a heavy deodorizer on the carpet. It was so strong that we had to leave the room and our balcony door open for the rest of the day and stay in the downgraded room. So we spent nearly 2 full days in a downgraded room. Not the type of treatment I would expect from a cruise line that boasts attention to guests needs and second to none service. We were simply told that whenever we wanted to we could move back into our room. No one told us that it was prepped and ready and that the smell was gone. After I sent an email from the ship to their corporate office we were offered to upgrade to a very front of the ship Royal suite. Ignoring that this was at the front of the ship, it just showed us that they had the room free from the start of this issue and chose to downgrade us anyhow. There were many other missteps that happened. Since we got back I have emailed with both our booking agent as well as their customer service with no response that anything would be done about our experience. At this point I have no faith in this cruise-line and would encourage you to look at anything else. We would not go again. Sorry this is so long, just wanted to be thorough Read Less
Sail Date May 2017
Except for SilverSea, we had experienced all of the other luxury cruise lines. Because of the itinerary and the 256 passenger capacity, we decided to try SilverSea. What an extraordinary experience! First, the staff - having a personal ... Read More
Except for SilverSea, we had experienced all of the other luxury cruise lines. Because of the itinerary and the 256 passenger capacity, we decided to try SilverSea. What an extraordinary experience! First, the staff - having a personal butler at your beck and call was superb. Our butler, Lu Yi Sun, made us feel like royalty, including giving us a surprise anniversary party with champagne and cake as well as decorated our room and made love swans out of towels placed on our beds She also obtained boxes and helped us pack them for shipping to the U.S. The rest of the staff was also superb and accommodating. The food was excellent! We highly recommend eating at the Grill at night and cooking your own filet and lobster on the extremely hot stones, which was so wonderful, we did it three times. The itinerary presented a lot of memorable experiences in a lot of different sites. Recommend the jeep tour in Corfu. On return, we reflected on our journey and had a few minor hiccups. I contacted Dee, the Guest Relations Manager at SilverSea, who was extremely sensitive and addressed/resolved our issues much more than we anticipated. As a result, we are now planning our next SilverSea cruise. THIS CRUISE IS A 10! Larry Read Less
Sail Date May 2017
I have always liked the Whisper but will never take a segment of a world cruise again. In this segment, the majority of the passengers had been on this cruise since January and had established little groups to dine, drink and socialize ... Read More
I have always liked the Whisper but will never take a segment of a world cruise again. In this segment, the majority of the passengers had been on this cruise since January and had established little groups to dine, drink and socialize thus the new passengers had to find other new passengers in order to have a good time. This segment from Dubai to Athens had fewer new passengers due to the possible danger passing Yemen and other countries in the news but the tours to Luxor, Petra and Gisa were very worthwhile and Silversea takes precautions and has never had a threatening incident. The familiar crew on the Whisper helped make the trip more enjoyable. On the next segment from Athens to Monte Carlo, it was reported that 160 new passengers would board so I'm sure they outnumbered the tired world cruisers but we have cruised the Mediterranean many times and had seen many portsand we departed the Whisper in Athens. The food was wonderful in all dining venues and tasted better than I had remembered. The evening entertainment was professional and entertaining, Day lectures were educational and worthwhile and included a travel professional who highlighted the upcoming tours with a visual presentation describing history and cultural advice and additional sights. On days at sea, two speakers entertained passengers, one on British spies during World War 1 and two The other speaker told us his fascinating experience in Africa with camels. He actually rode by camel across the Gobi desert. Also on the British experience in Africa. The swimming pool was active with sun worshippers throughout the day as well as the hot tubs. Underwater exercises took place at 2 pm followed by water volleyball at 3. Read Less
Sail Date April 2017
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