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1 Helpful Vote
Sail Date: September 2018
We selected this cruise because we wanted a 7-day cruise, roundtrip from Athens. SilverSea Silver Whisper was selected because of its size and amenities. We were able to explore Athens prior to boarding the ship. The embarkation ... Read More
We selected this cruise because we wanted a 7-day cruise, roundtrip from Athens. SilverSea Silver Whisper was selected because of its size and amenities. We were able to explore Athens prior to boarding the ship. The embarkation process was excellent. It was much more organized than other cruises we have experienced. We found our cabin to be exactly as we expected. The bathroom was particularly nice and much larger than expected. Our Butler and housekeeper were delightful and professional. We were able to experienced all of the dining options on the ship. The French restaurant was particularly good. However, we found the quality of the food and the service to be excellent throughout the ship. All of the excursions were well organized. We thought that Santorini was way too crowded, particularly in the afternoon as we attempted to leave. All of the other ports and excursions were much more enjoyable. We highly recommend this cruise and look forward to sailing with SilverSeas again! Read Less
1 Helpful Vote
Sail Date: August 2017
Never been near the Adriatic or the Balkan countries, thought this as a way to touch on some of them. The cabin was excellent as well as the cabin service. Dining for the most part was very good but the upscale venues left a bit to be ... Read More
Never been near the Adriatic or the Balkan countries, thought this as a way to touch on some of them. The cabin was excellent as well as the cabin service. Dining for the most part was very good but the upscale venues left a bit to be desired. The dress code was not uniformly enforced, seemed that some guests were allowed to ignore. The shore excursions were poor and in general a waste of time and money. I would recommend arranging one's own tours or sight seeing. One of the stops was Santorini, could not see what the draw is, needs a good going over, looked tired. The 4 ports we stopped at (Slovenia, Croatia and Montenegro) were exceptionally clean and people very friendly, I would certainly visit ant of them again particularly Kotor in Montenegro, breathtaking vistas. I would say this is not a cruise for children, very adult in structure. I emphasize the service was beyond reproach by the cabin attendants. Read Less
2 Helpful Votes
Sail Date: October 2016
We had a wonderful experience with Seabourn a couple of years ago. We loved the service food and the itinerary. When we were looking for a cruise this fall Silverseas offered the most suitable itinerary. Having read some of the reviews on ... Read More
We had a wonderful experience with Seabourn a couple of years ago. We loved the service food and the itinerary. When we were looking for a cruise this fall Silverseas offered the most suitable itinerary. Having read some of the reviews on this site we were a little concerned that Silverseas would not live up to Seabourn's standards. WRONG! We LOVED the service, food and the included excursions that were included with this first class line. We enjoyed it so much we have booked another cruise aboard the Silver Whiper September 2017. To be fair the cabin and parts of the ship were a little dated and needed service and we knew she was scheduled for dry dock. Our buttler made up for that. The fridge was always full with our beverages of choice and the ice bucket was never empty. Toiletries replenished and room service was alway prompt and our breakfast arrived hot! Thank You Silverseas for you top notch level of service and delicious food. See you in September. Read Less
15 Helpful Votes
Sail Date: September 2016
Whilst the overall experience was quite good, we noticed quite a few areas where service quality had declined from previous experiences on Silverseas. We have sailed with this line on a number of previous occasions, but this will ... Read More
Whilst the overall experience was quite good, we noticed quite a few areas where service quality had declined from previous experiences on Silverseas. We have sailed with this line on a number of previous occasions, but this will probably be the last, at least on this size ship. Our cruise was a combined back to back cruise from Rome and many of the old positives were still evident. Excellent and friendly staff, top quality cabin and in suite facilities. Dining on board was based on a requirement for online restaurant reservations weeks in advance, and in our view, it simply does not work. Despite "reserving" about 6 weeks in advance, we were wait-listed for about 80% of our requests. This did not change once we embarked, so we did not know on many nights just where we were dining until 6:30pm. The Maitre D' was extremely helpful however, and tried very hard to meet our needs. This requirement to book on line so far ahead, forcing customers to choose venues, times and reservation numbers becomes just a gamble as you never know that far in advance what food you would prefer on a night so far ahead, nor how many others may wish to join you. As it turned out, we did not enjoy one of the four dinner venues, the on deck Grill, so that left only 2 other venues, excluding the premium Champagne Restaurant, (which was good, but not one to revisit on numerous occasions and the menu did not change). Apart from The Grill, food and service quality was very good, especially in The Restaurant. The Entertainment was, in our view, not top quality , and definitely a step down from previous cruises. No guest Performers from any of the Ports appeared, as had been the case previously. Despite past experience when there was at least one included shore excursion per Port, we had to pay for all excursions, and when I queried this with their representative, I was advised that because our fare was so "competitive," free excursions were not included. She advised we could add a premium and then we would get free excursions. This was not apparent at the time we made our reservation. Silverseas Sales needs to be more transparent on this matter. When we decided to go ashore for a meal, unfortunately, the Shore Excursion person's version of providing a restaurant recommendation, consisted of looking up possibilities on Trip Advisor. She had no historical data base, or personal experience on which to call. I could have done the same process myself from my cabin! We did go on many excursions and nearly all were very good or outstanding, and from past experiences you can always expect one or two "duds". One surprising aspect to us was the average age and physical condition of a large percentage of the passengers, especially on one leg of our voyage, where the average age must have been well over 70, and the "apparent age" much older. Many passengers used walking assistance devices. This aspect should be considered by younger potential passengers as it does impact many aspects of the experience, given that this is a small ship. Overall, we had a very good experience and the itinerary and ports of call were outstanding, but there were some factors as outlined, which probably will negatively impact any future consideration to travel again on the Silver Wind Read Less
2 Helpful Votes
Sail Date: September 2016
First ever cruise. Excellent reports. Ship extremely clean and well set out. Cabin completely satisfactory with excellent service from butler and domestic staff. Major issue with food. Poor quality provision for coeliac disorder. Given ... Read More
First ever cruise. Excellent reports. Ship extremely clean and well set out. Cabin completely satisfactory with excellent service from butler and domestic staff. Major issue with food. Poor quality provision for coeliac disorder. Given many months notice. Poor understanding by restaurant staff. In paying restaurant just given repeat of first course. Food not infrequently served cold. Restricted choices. This was all despite meeting with restaurant manager at beginning of cruise. Asked to make further appointment but no response.. Post cruise comments drew a response which indicated that I was not believed. All other aspects of cruise well managed. I did try to book again this year however despite on web site Silversea would not accept request to book at favourable business class flight rates. " Terms and conditions " relating to withdrawing offer without notice was quoted . Took almost 4 weeks to get any response from customer services. Would I go again? No- based on their management of booking, their customer service response times and their inadequate catering. I am sure there are many more high end cruise lines who can achieve better than Silversea. Read Less
14 Helpful Votes
Sail Date: August 2016
We have sailed in the Med numerous times and wanted to experience the Adriatic. While we planned on traveling during the summer months few ships offered great locations literally every day of the voyage. This was our first time on Silver ... Read More
We have sailed in the Med numerous times and wanted to experience the Adriatic. While we planned on traveling during the summer months few ships offered great locations literally every day of the voyage. This was our first time on Silver Sea and we were very pleased. Embarkation and disembarkation were uneventful/very smooth. Silver Spirit: The ship is luxurious and small- although there were 550 passengers and nearly same amount of staff, it always felt empty except on the pool deck. BONUS: in addition to cleaning service, the ship has irons, washer/dryer and soap on each floor at no cost. While some of the passengers were extremely rude about using them (in particular a rude Brit who took the soap scoop from one floor to another leaving them without a scoop, rather than just asking the ever-present butlers for one) it was a welcome addition since we traveled prior to the cruise and had a chance to clean some personal items. Enrichment and activities: SS includes some on-shore activities activities and they are adequate if you have never been to the ports. Clive and his staff were really accomodating- especially watching them handle "difficult" passenger who decided to just "join" tours even though they didnt have the courtesy to sign up as the rest of us did. We purchased some excursions- some better than others. Hvar, Dubrovnik, Venice, Split, Zadar, Treiste, Ravenna were lovely. Tried a day tour "Flavours of Montenegro (Kotor)", spent 5 hours in a car and 1 hour each at two RUSTIC family wineries/homes. WONDERFUL people but I cannot imagine that there aren't locations closer than two hours from the port. For $300 it was definitely not worth it. Additionally, we visited Albania- not ready for prime time. Not surprising due to the cost of this cruise, the average age is approx 65 (although there are MANY couples in their 30's, 40'sand 50's and quite a few infants and teenagers) there is NO music on the pool deck or anywhere on the ship. It was SO boring. There has to be a way to have some sort of "beachy" music. I resorted to my ipad. The people likely to complain can't hear it anyway so whats the big deal? FOOD: Every meal was delicious. Waitstaff were all wonderful. Eat at Sheishin for lunch: no charge and the meal is nice. Restaurant serves wonderful meals EVERYTIME. LaTerrazza is good but once is enough-their pesto pasta and bolognese are the best I have ever eaten. The Grill was great- ensure you try the shrimps which were fabulous. LeChampagne- while its an $80 upcharge, is perhaps one of the finest meals we have every experienced anywhere. Deon and Anastasia were certain to please. The only drawback is that there is no food served between 3:30-6pm unless you order room service. Recognize the ship is small but unless you enjoy high tea, you have to eat in your room in the afternoon if you get snacky. One evening event, "Death By Chocolate" was incredible. Make sure you ask what day it takes place. Had a wonderful head waiter, Taiphun, not told us about it, we would have surely missed it. Unfortunately, they used to have a "BBQ under the Stars" but apparently USDA (AKA US bureaucrats) shut it down. What a shame. PS: TOP SHELF liquor and nice wines included. If you don't like the wine they recommend ask for alternatives, which they will provide at no cost- Emily, the sommolier, was sweet and found us what we preferred every time. Finally, the only other areas for improvement would be more on-board events. Even a simple cooking class in the afternoon would be welcome. We went to the "Asian medical improvement" and the presenter was a no-show- too bad the ship didn't even mention it a we were sitting in the area with the sign. While the entertainment staff tried their best, it was boring. Can't believe that every night its the same plan: piano duo on pool deck, followed by the show, followed by lounge entertainment (Lou was great!), followed by the entertainment staff in the lounge...wow. We actually crashed early a few nights because we were desperate for some entertainment and the movie channel was the best we could do.... One final shout-out to the staff- they put Disney (AKA Happiest place on Earth) to shame. Too many to name but every one was wonderful. In summary, would we do it again? Absolutely! Read Less
4 Helpful Votes
Sail Date: August 2016
Silversea was highly recommended by a good friend who is very experienced. I traveled alone, had a lovely veranda cabin with a roomy stateroom with a walk-in closet, bathroom with bath and shower, 2 TVs, sitting area, mini bar, 24/7 room ... Read More
Silversea was highly recommended by a good friend who is very experienced. I traveled alone, had a lovely veranda cabin with a roomy stateroom with a walk-in closet, bathroom with bath and shower, 2 TVs, sitting area, mini bar, 24/7 room service and a butler. Alcoholic beverages and gratuities are included, very civilized! There were 4 restaurants, open seating. There were 2 "formal" nights but a LBD sufficed for me. They had a nightly "solo traveler" meet-up which was very welcome for those of us alone. Several shore excursions were offered every day. The ship held 540 guests, a nice medium size. There was a library, including internet availability and lots of art pieces in the common areas. The pool/spa deck was very popular with a bar and restaurant. The staff members were unfailingly cheerful and polite and very efficient. Disembarkation and departure to airport were offered. I thought the price was a bit steep but happy to have it taken care of and not have to fend for myself. I would definitely travel with SS again, in fact they spoiled me for other lines. My cruise was on the Adriatic, Venice to Venice. The ports were in Italy, Croatia, Montenegro, Albania, many ports I had never heard of. It was all new to me and I enjoyed it all. Read Less
10 Helpful Votes
Sail Date: July 2016
Originally chose this cruise as it left from Istanbul and having worked with ships through the Turkish straits for nmany years had always wanted to go through myself. However with the security situation this year they moved the start to ... Read More
Originally chose this cruise as it left from Istanbul and having worked with ships through the Turkish straits for nmany years had always wanted to go through myself. However with the security situation this year they moved the start to Athens which was the biggest let down of the holiday but understandable and at least they took the decision early. It proved a good decision, on the day we flew to Athens, Istanbul airport was closed dues the bombs there! Booked through 6 Star Cruises, who's transfers and the hotel booking in Athens were immaculate. Boarding was very swift, almost no one else there at that time as we came from our hotel by taxi. After lunch all luggage was happily in the room for unpacking. On this cruise we hadn't seen much point in booking excursions, just did one (on Corfu where there was limited shore time for such a large island).The excursions there were seemed very expensive and I didn't hear too much glowing praise so maybe this was a good choice. At almost every port of call we were lightered to or docked in the port so didn't need tours to have a good day out. Lightering worked very well and we never had to queue more than a couple of minutes. Food I thought was very good, better than Regent the previous year. The Japanese is really good but only worth one evening paying due the limited menu, and I would skip the French completely anther time for the main dining room as there is too much fat/cream in the food, but the (inclusive) Italian, grill, and the main dining room were excellent quality and had grreat choice on the menu. We always got good tables, quickly and service was excellent. Recommend going to the Japanese for lunch of Shasimi and Sushi at no extra charge if you don't watn to pay the extra $40 a head for dinner. For drinkers like us there were excellent wines at the table, plus cocktails in the bars, where they seemed happy to make anything even stufff not on their lists. Live entertainment was OK , the performers excellent but I have to say not really what I was into. They showed the Euros final in Paris on the big screen and the semi finals in conference rooms with bar service which was an excellent touch. The cruise director's show was best, he's a great guy and his regular trivia quizzes are good fun in the late afternoon., though the points awarded are rather mean - you need 80 for a base ball cap and the list of prizes list actually very poor!! We didn't go to many enrichment lecturers but saw them all on the ships TV and they were very good and helpful with each port. The one bad event happened to me in Koper where some mad old lady local dumped a bucket of water containing god knows what over me in the main square by the cathedral from a 3rd floor window. I went back to the ship to change, reporting the issue to the shore and ship staff and filled in and filed a report but little happened and I have no idea really if the incident was followed up by the police. Silversea did not handle this well. Liked the forward and observation lounges for cocktails before or coffee etc after dinner. Room were comfortable, plenty big enough (we were in 755), the facilities OK though these days the TV should be much larger and the fridge actually cool. The butler was a good guy, thugh we didn't use him too much, and the cabin attendant was a really nice man. All the crew seemed very friendly and happy and I thought that the ship on the whole is very well run. Public rooms good too. WORST THINGG ON SHIP - without a doubt the awfully slow wifi, so antiquated, really needs some investment,, should be so much better on such a small ship given what you are paying. First stop ashore was always a coffee bar with free wifi, always so much faster in every country. Most days could not download the Times in less than 20 mins, a pain when you are on a limited time budget for the voyage. Overall loved the ship and would use Silversea again, but would prefer say Regent for an itinerary where tours were necessary. Ports 2 July 2016 - Mykonos, Greece (lightered) Nice luxurious island, excellent for a stroll about the town and viewing the shops and the windmills. Lightering point short stroll away. 3 July 2016 - Monemvasia, Greece (lightered) Catch a (cheap) shuttle (pay) bus to/from the city gates (about 1.5 miles away) from lightering point. Too far to walk in the heat and dangerous on the narrow road. Very unique and interesting World heritage town. but to fill the full day ashore go swimming after or go back to ship for lunch and air con. 4 July 2016 - Zakinthos, Greece (lightering) Rather boring town on medium sized island. Not much to see, could easily be dropped from the cruise itinerary for somewhere more interesting like in Albania. Best plan to go swimming. Top site seems to be a 40 year old shipwreck that spoils a rather nice looking secluded white beach. Ship did a short detour on leaving so we could see this famous site. Best way to see it is that way with a Bellini in your hand! 5 July 2016 Corfu - docked Ship is docked a good way from the port exit and the town, if not doing a tour you need to take a bus or taxi. Did tour to Achillion Palace (well worth seeing, loads of history especially if you have been to Vienna and seen the other side of the links to the Austro Hungarian empire) , with a stop to see famous Mouse Island and the planes landing below you at the airport. Then onto Corfu town. Would have liked more time in the town but so hot walking around at midday a bit tough. 6 July 2016 Kotor, Montenegro - 7 July 2016 Fabulous sail in/out, get up early and sit with coffee on your balcony, you will see both sides as ship stays overnight . Ship initialy lightered but then docked at 5pm for an overnight stay. Unfortunately a thunder storm rolled in and spoiled any chances of an evening ashore. Geat waled city, wish we had seen more but the above menioned incidnt rather spoiled it for us. 7 July - Dubrovnik (lightered) Arrived after the great early sail out from Kotor and breakfast. Lightered but again strait to town, no walking at all to be in the old city. Very crowded, much better later in the pm which with a late evening sail out we happily could do. Prices very expensive though. 8 July 2016 Hvar, Croatia - (lightered) Nice island small town, not a lot to see though, best to go swimming after a look around the shops and the cathedral, or go on a tour to Split 9 July 2016 Koper, Slovenia (docked) Docked right by the city so easy walk in. Great views from bell tower. A quieter city than many of the others (maybe as it was Saturday and all locals at the beach). Worth looking around and good shops. 10 July 2016 Venice, Italy -and overnight Worth getting up v early to see the great sail in past San Marco etc. Short walk to shuttle boat from cruise docks to 2 bridges up from an Marco, very convenient start point for what ever you want to do. Having been a few times before we were happy to wander. though marvelling at the extortionate prices they try to charge (saw coffee at €10 for example). Really nice to view from ship but a port best seen in off peak season, especially in winter. 5 ships in the day we docked. Too many people. Disembark - Transfer - Flight - Venice Venice airport a dump, glad we were in a lounge, and as usual BA were late (3 hours on London-Athens leg and 1.5 hours on this return). Read Less
19 Helpful Votes
Sail Date: June 2016
My husband & I completely enjoyed our Silver Sea experience, everything went smoothly from beginning to end, on our 10 day cruise on Silver Spirit from Athens to Athens. We cruised the Greek Islands as well as Kusadasi, Turkey just ... Read More
My husband & I completely enjoyed our Silver Sea experience, everything went smoothly from beginning to end, on our 10 day cruise on Silver Spirit from Athens to Athens. We cruised the Greek Islands as well as Kusadasi, Turkey just prior to the airport bombing in Istanbul airport, and our experience of Ancient Ephesus and Mary's house was incredible, and not to be missed. Icha was a wonderful, amazing tour guide! It would be very sad to not be able to go to Turkey now, because of the political unrest, it was so beautiful! We absolutely enjoyed the different aspects of each of the Greek Islands and hope to go back in particular to Magical Santorini, Historical Rhodes with it's fabulous beaches, Old city and castles, as well as Mama Mia's Skiathos Island! And if you go to Thessaloniki, make sure and do your shopping there, as the prices & choices are best there. The historical Churches were amazing to see there as well. The Ship; Let me tell you about the ship, first of all this is the smallest ship we have sailed on and also our first luxury cruise. So I am writing this review from the perspective of a first time Silver Sea cruiser. I am wanting to impart information that gives you a heads up as to what to expect, particularly if this is your first time on Silver Seas. This ship did live large though, we never felt cramped. I have cruised several other cruise lines. This ship was about 2/3's full. Our cruise was a celebration of our 30th wedding anniversary and we wanted to treat ourselves. The cruise did not disappoint, we were impressed with the impeccable service all throughout ship. Truly top notch! And the tasty 5 star food. Even the breakfast Danish tasted as if it was freshly made that morning, and they were huge! Our Butler Riju and Mark our cabin cleaner were amazing in always knowing the right time to come by and they did pamper us with treats and great room service. The cruise ship is layed out quite nicely and there are many different places on the ship to hang out inside and/or outside to enjoy your drinks and canapés that the ship serves in the bar/lounge areas prior to dinner. The bartenders were fantastic and remembered what drinks we wanted and our names. Rex and Fred were outstanding! We loved meeting the Art Dealer and his wife in the bar. In the evening after 5 pm, women are expected to wear long pants or a dress, it can be casual on informal to casual nights. And men are expected to wear long pants. On Formal nights men are expected to wear jackets and a tie as well in the dining and indoor restaurants. The exception is if you eat at The Grill. The Restaurants; My favorite restaurant was La Terrazza because it was fabulous Italian food and you could eat outside which was fun during a sail away. The pasta was freshly made everyday, and the portions were small and the menu changed slightly day to day. I really appreciated all that. Our least favorites were the 2 specialty restaurants, Le Champagne and Star Supper club, not because of the food, because all the food on the ship was 5 star, but mostly because the service took so long. We sat there for 3 hours in each. I don't like to sit anywhere 3 hours straight! The wine served with all the meals were delicious choices. Someone definitely knew how to pair wine with the meals and did a great job! However, it was a very nice experience to spontaneously decide to have dinner with another couple, and not have to have an awkward moment with someone new as to who is going to pay, or how to divide up the check. Because, we all already paid for everything in advance of the trip. The Pool area: I found the pool a bit on the cold side, it could have been a degree or two warmer to be able to lounge in it. Even though Greece was having a heat wave, the pool was colder than the Greek ocean water. There were always empty lounge chairs, and so it was easy to relax by the pool. The Cabin on Deck 4: Let me tell you it is the biggest suite we have ever cruised, and we booked the least expensive regular cabin and it was huge. It has 4 separate sections. 1) First we walked in we noticed a soaking tub for 2 people, as well as a large shower ( for a cruise ship) As well as plenty of space for toiletries on the granite bathroom counter with dual sinks. Our fabulous butler brought us balloon's for my birthday, yes we celebrated my birthday on the ship as well, and we had a bath drawn for us 2 nights out of our 10 day cruise. We felt spoiled and well taken care of! We even had our sunglasses cleaned and polished with a polishing cloth that was left for us, and my husband also had his shoes shinned, and at the end of our trip our luggage was thoroughly cleaned inside and out. 2) The second section was the walk in closet space with enough hangers to hang all our clothes and plenty of spare room in the closet and a 6 drawers tall chest of drawers. There was plenty of room to change our clothes in the closet area. 3) The King bed area, also had two end tables on each side as well as a vanity at the foot of the bed with a TV in the wall area, which doubled as a mirror when the TV was off. There was plenty of cabinets in which to store things, but we didn't end up using it. 4) The fourth area had a curtain that could be drawn between the seating area with a coffee table, couch and sitting chair. It also had another TV in the wall/mirror area and another vanity area. This area also had a refrigerator that was stocked with our favorite drinks as well as fresh ice everyday. We did not spend much time in the cabin because we toured everyday, but when we did spend time in it, we loved the space! We did not book a balcony cabin, and we were told by our butler Riju that it was too warm to hang out on the balcony anyway because of the heat wave, and that we then had more floor space in our suite without it. The Passengers: There was a mix of couples and friends traveling together. Everyone was open to meeting new people, and we got to meet and know some very interesting, warm and engaging people. And it was wonderful that everyone shared tips about the various restaurants and excursions. We met a recently retired NFL coach and his lovely wife, a retired attorney. A 29 year old entrepreneur who had also brought his girlfriend and parents on the trip. And a lovely retired couple from Australia and another lovely couple from S. Africa. Excursions: Each excursion had about 22 people or less, and we never waited in any lines whatsoever, not for getting off the ship, not for dinner, and not for an elevator as you do on some of the bigger ships. Also the entertainers by night become chaperones during the day trips and alert you when the time is right to get back on the bus or to leave back for the cruise ship. It was nice to get to know them well. The Gym & Spa I did go look at it, but unlike using it on cruise ships in the past, I never felt like I had the time or the energy to use it. Our excursions were in the morning, and by the time we were done touring in the Greek heat, I was done for the day. There were no at sea days on this trip. So it was tough to make time to spa as well, just not enough time for everything. I am an eclectic cruiser, I like variety of cruise styles and ships with a preference for the much larger ships. Each cruise line has their pros and cons. And I especially appreciate the larger than life entertainment & comedy & shopping on the larger ships which was missing on this smaller luxury cruise. Shopping, Gambling & Photography on board: The boutiques on board were only open very late at night, and there wasn't much to look at in the stores, I was disappointed by that. Just few pieces of very high end jewelry and clothes. If you forget something for your trip, make sure and ask the shop keeper if she has the item you need, because the most basic things one might need are hidden from view and are behind a locked mirrored cabinet. We never saw anyone gambling in the casinos when we walked by around 10 to 10:30 pm, but we were told they do get busy very late at night. Also while cruising, I do like having our pictures taken particularly for formal nights to commemorate a special trip, but there are not any photographers on this cruise. I did miss that perk that you get on the larger ships. In Conclusion; My husband prefers the Silver Sea experience over the other cruise lines. He said he has never felt more relaxed. He loved that everything was paid for in advance and that he wasn't needing to sign for anything at all! We look forward to our next trip with Silver Seas. As far as I go, I prefer the larger ships, but will definitely be more than willing to do another Silver Sea cruise in the near future. It was an unforgettable 5 star experience, and my favorite part was meeting all the fabulous friendly people, and having the most interesting conversations with them, as well as the exquisite dining experiences! Read Less
7 Helpful Votes
Sail Date: September 2015
Enjoyed every single aspect of this excellent ship and cruise. Main dining room service and choices were superb. If you liked a particular wine served days ago, waitstaff would bring it. There are 24/7 staples for unadventurous eaters. ... Read More
Enjoyed every single aspect of this excellent ship and cruise. Main dining room service and choices were superb. If you liked a particular wine served days ago, waitstaff would bring it. There are 24/7 staples for unadventurous eaters. Buffet breakfast at the Italian restaurant outside on the stern. You can also order specialties like a custom omelette from your waiter. Your butler will also serve breakfast in your room as our friends preferred. We had our butler unpack our bags and hang the clothes saving my wife her first afternoon aboard. Packing up to leave, the butler forgot one large suitcase he'd put under the bed and jammed everything into the others necessitating a repacking job. More amusing than disastrous. Your choice of beverages restocked daily in your refrigerator, included. For us it was just water, saving Silverseas money. The ship's modest size made everything readily accessible. Unexpectedly enjoyed the ship's library with many book choices and daily printed copies of major newspapers. Many quiet areas to hang out afternoons after touring especially forward on the top floor. Tours were excellent especially if ancient history is your forte. The Mercedes Benz tour busses are extremely comfortable. Ephesus was the most totally restored, but invaded by hundreds of cats demanding worship. Side trip: suggest climbing the castle hill ruins at the port in Lemnos for photos and taking a later tender back to the ship. The daily lectures about the sites are not to be missed. We did not watch the entertainment beyond the first night as they were not compelling. Others enjoyed this. We also did not try the specialty restaurants for a fee as we were more than pleased with the available choices. Our tour guide neglected to tell us to tell bathroom attendants we're with Silverseas and they waive the coin fee. Silverseas' departure and service and onsite help at the airport was efficient and needed to be with the chaos at huge Istanbul airport. Read Less
8 Helpful Votes
Sail Date: August 2015
As longtime luxury cruisers (we've been regulars on Seabourn and Silversea and earlier on NCL, Holland America and Royal Caribbean), our recent experience on the Silver Wind was, in a word, "MEH." Our Venice check-in was ... Read More
As longtime luxury cruisers (we've been regulars on Seabourn and Silversea and earlier on NCL, Holland America and Royal Caribbean), our recent experience on the Silver Wind was, in a word, "MEH." Our Venice check-in was seamless--no lines, everyone very nice. The ship looked lovely from the outside as well. Unfortunately as an older vessel, the Silver Wind was certainly showing her age once we got inside. The carpets were worn/dirty, décor very dated and stuffy, railings rusted and chipped and overall ambiance just fair. Our cabin was perfectly fine--it had everything we needed and was very clean. Our butler was terrific and attentive as well. The deck space was tight--if you're sitting on a lounge chair on the upper deck (which was floored in yucky astro turf), joggers are running right past you. There are little if any private corners or nooks and crannies in which to set up. We were distressed to learn that on our first night, which was an OVERNIGHT in Venice, that no transportation was provided. WHAT?!?! What's the use in having an overnight in an amazing port if you can't get there? The chilly front desk folks were hard pressed to explain why. Also distressing was that the specialty restaurants were "sold out" or "waitlisted" even though we had begun the process months earlier. As for the food--eat off the boat! La Terrezza was acceptable and pleasant on the back of the boat, the main dining room was fine, though very catering-hall like, and Le Champagne was overpriced and over-long. The breakfast buffet was TERRIBLE, sorry to say and the food around the pool deck for lunch was cafeteria quality. Though nobody's fault, the demographic on this particular ship was a good 20 years older than our mid-50s. While everyone was very nice, it did have a geriatric-ward feel. Evening "entertainment" was weak at best--singers, classical music, singers and more singers. UNCLE! Bottom line: the itinerary was terrific and staff well meaning. The ship and food however were a solid C+. We'll go back to Seabourn, or wait for a new Silversea ship thank you. Read Less
17 Helpful Votes
Sail Date: August 2015
I thought it might be helpful to compare the 2 as we were on the Seaborne Sojourn last summer. Ship/cabin Sojourn is newer ship with a contemporary understated elegance. It remained me of a Four Seasons hotel. Silver Wind is an ... Read More
I thought it might be helpful to compare the 2 as we were on the Seaborne Sojourn last summer. Ship/cabin Sojourn is newer ship with a contemporary understated elegance. It remained me of a Four Seasons hotel. Silver Wind is an older somewhat dated ship. It was refurbished in 2013 but I am not sure what t they did. There was no movie streaming in the room but a DVD library, kind of like going to Blockbuster 10 years ago The Sojourn cabin was slightly larger than Silver Wind and had a better floor plan. Silver Wind cabin furniture was a little congested. The big difference was the bathroom. Sojourn was twice the size with a separate bath and shower and 2 sinks which made my wife very happy. Silver Sea combo shower/tub with 1 sink. Food We took a tour of the Sojourn galley and met the head chef. The emphasis was on fresh. The chef went to the market each day at the port and bought fresh produce, fruit, eat a seafood from the local market. It showed in the quality with meals being good or great. The Silver Wind seafood and meat were all frozen thus the food was mediocre ranging from good to awful What make this partially offensive is Silver Sea is owned by an Italian family where excellent fresh food is a part of the culture Staff/service Both excellent getting most of what you wanted promptly. The difference is the Sojourn staff seemed to be enjoying themselves and we noticed some of the Sea Wind staff seemed to want to be somewhere else and were just going through the motions The Silver Wind was actually more expansive so the value was heavily tilled toward Sojourn Read Less
5 Helpful Votes
Sail Date: June 2015
Just returned from 9 days on Spirit Venice - Istanbul. Lovely people/guests, great staff, and wonderful ports of call. Entertainment - missable. Shore excursions very expensive - cheaper to do it on your own. The furnishings, being ... Read More
Just returned from 9 days on Spirit Venice - Istanbul. Lovely people/guests, great staff, and wonderful ports of call. Entertainment - missable. Shore excursions very expensive - cheaper to do it on your own. The furnishings, being that it is their newest ship, are out of Victorian times and very dark, tired and depressing. TV in cabins is difficult to fathom out and you need glasses to view it as it is set behind glass and has a minute screen!! Food - a lot to be desired, badly presented, boring and certainly not 5* or 6*. Presentation needs a lot to be desired and quality of food definitely poor and uninspired. The upmarket "special restaurant La Champagne" where you pay $40 per head for the privilege, was so bad we walked out but were still charged. We waited 25 minutes from entry into the restaurant before anyone even spoke to us, offered a drink, menus or even a crust of bread!! It would have been nice to have seen the Captain or his "elite staff" even once on the ship apart from general introductions at the beginning. They were all in hiding. Compared to other cruise lines - Regent, Seabourn, Crystal, this ship or line comes way way done the list and certainly is not 6*. Very very disappointing. Read Less
5 Helpful Votes
Sail Date: June 2015
This Silversea Cruise was an excellent experience. The boat was top class, the staff were exceptional and the food very good. The ports of call were well organised with information of each port being provided via a nightly news letter ... Read More
This Silversea Cruise was an excellent experience. The boat was top class, the staff were exceptional and the food very good. The ports of call were well organised with information of each port being provided via a nightly news letter and/or talks explaining the facts of the next port. there were numerous activities onboard although we did not participate. There was a choice of dining by ourselves or joining some fellow cruise passengers if you wanted. A very big bonus is the fact that you do not feel like you are putting your hand in your pocket every time your wanted a drink of some food. Everything is included which provided for a relaxed and hassle free cruise. If there was one criticism if would be on leaving the ship the organisation could have been better when tranferring from ship to customs. It was a little disorganised at the coach transfer. This normally would not be an issue except it is the last point at which you touch the Silversea service, this should be equally if not more important than joining the ship. A very small thing and would certainly not change my recommendation that Silversea is a marvellous way to see the world and relax Read Less
9 Helpful Votes
Sail Date: September 2014
My husband and I have just arrived home from a wonderful cruise holiday celebrating our 25th Anniversary. I am not one to "share" my thoughts on forums, but I must admit that I found it so very helpful reading the reviews that I ... Read More
My husband and I have just arrived home from a wonderful cruise holiday celebrating our 25th Anniversary. I am not one to "share" my thoughts on forums, but I must admit that I found it so very helpful reading the reviews that I thought it important to most our own thoughts on our recent cruise with Silver Seas, Silver Spirit. I am not a professional writer so I apologize in advance to the academics who find my thoughts a bit scattered :). I thought it would be helpful to compare the two Luxury ships of Seabourn Sojourn and Silver Seas Silver Spirit as they are both luxury lines within the same price point (give or take a few). Last year, in May (2013), we had the opportunity to travel the Mediterranean with our two kids (18 and 19 at the time), and as such, booked a Penthouse Suite with an adjoining Veranda Suite on Sojourn. On the Silver Spirit, we booked a Penthouse Suite and, as such, are able to compare the two - apple to apple :) Silver Spirit Embarkation We embarked from Venice and used the "People mover" to get us to the terminal. If one has never travelled to Venice, the terminal is long and there is a long walk to the last ship docked....that was Silver Spirit. Signage was very limited, and there were no representatives to greet any guests at the end of the people mover to the ship itself. With all our bags in tow, we took the 15 minute walk to the ship...it was raining, but we looked at it as the final work out before indulging in the fine foods we were expecting. We found our way upstairs in the terminal where our passports and boarding passes were looked at, then scurried on to the ship. When we arrived on the ship, the emergency drill was being held. This suprised us as check in time was clearly stated between the hours of 2-5pm, and we arrived just shortly before 5 (remember, we didn't expect the 15 minute walk from the people mover :)). We were donned with life jackets as we walked in, and given a glass of champagne....we figured out we were in the "main lobby" on deck 5. Once the drill was completed, we had to find our own way to our deck and to our room and once our bags arrived, we unpacked...no butler to be found for 2 hours. Not that we expect the butler to unpack us, we like ot do that ourselves, but at the very least to orient us to the room, the ammenities, and the ships features. When the butler did arrive, he was very nice, and apologized for his tardiness, stating that he got too busy. Hmmm...... Seabourn: When we arrived to the terminal in Civatevecchia, we were greated with white gloved representatives, champagne in hand, and a warm welcome at the terminal. We boarded the ship, directed to our rooms, and a butler and service staff represtative were almost "waiting" at the door for our arrival. We were oriented to the room, asked what our selection would be for toilettries, and were asked if we needed help unpacking. By the time we unpacked, our butler had informed us of where an when dinner was served, and where the ammenities were. We felt welcome and at home (even though it was our first time on Seabourn). Silver Spirit Dining Experience On the first night, we dined in the Restauraunt (the main dining room). It seemed a "cool approach" with the staff, almost distant like, and somewhat rushed. We are very approachable and friendly people, and we chalked this up to being the first day on board. Although I don't remember what we ate, I do remember the food being wonderful. We were a little perplexed by the fact that the wait staff only offered 1 type of red and one type of white that we "had" to try but I was prepared for this (thank you Cruise Critic posters), so I prepared my husband for this, and he gave the red a go, but asked for another "bolder" wine, which we received without a problem, and was lovely. We waited for the wait staff to smile, introduce themselves, but to no avail. It was not until Day 7 that the wait staff became a little more approachable, and were able to smile...not sure what was happening, but introductions did not start until about Day 6. The morning breakfast buffet in La Terrazza was quite nice, lots of selection, wonderful Meusli, and made to order eggs when requested. Once again, familiarity, smiles, and introductions, did not happen until about Day 6. The Dining Experiences from a food perspecitve were always excellent. We dined in La Terrazza, Pool Grill )Hot Rocks), and Seishin for lunch...all were excellent - our favourite being La Terrazza (chalk that up to our European heritage :)) Seabourn Sojourn Dining Experience On the first night, we dined in the main Dining Room. I remember sitting with my family and we were all so impresssed with the warmth of the staff, the genuine "caring" approach, and their thoughtfulness. Like Silver Spirit, the food was amazing, and there were several wine recommendations for my husband to select from. By Day 2, the staff knew our names, and the "preferences" we had - like sparkling water, extra breadsticks (definitely Seabourn has the best breadsticks :)), and how we liked our lattes. Not to mention that the Seabourn Cafe had a wonderful espresso bar where the barrista (Alex), remembered how we liked out Lattes by Day 2. Wow, very impressive! It just seemed that every day got better and better on Seabourn, and soon we were sharing laughs with the wait staff - Haley and Igor...we still remember their names... Silver Spirit Room Appointment For such a luxury line, and a Penthouse Suite, one would imagine an impeccable room. Not so on the Silver Spirit. The Penthouse suite was slightly larger than the Seabourn Sojoun, but it was drab in decor and there were nicks and scratches on the furniture that were in need of repair. The ship was built in 2009 and launched in 2010, yet it looked 10 years older than its actual date. For example, the Vanity table had several "burn" marks on it - which could have been easily remedied by a solid surface such as glass or granite. I noticed the door stops were broken, and the decor itself, although Silver Seas touts is as being Art Deco, was very pedestrian as compared to Seabourn Sojourn. The shower was spacious, but the "black" on the grout concerned me....mould? My husband who does not pay much attention to the decor details, commented on how the "bowl that holds the fruit" was so much nicer on Seabourn....wow! Seabourn Sojourn Room Appointment We were impressed from the minute we walked in the Suite...tastefully decorated, well appointed, and warm tones that made one feel warm and fuzzy. Tasteful and rich, but not overstated. The Bathroom, also very large, had a wonderful shower with curved glass (yes, expensive), but made the shower area feel larger than what it was. Extremely clean and well maintained. Overall impressions: After meeting several guests, especially those who have travelled both Seabourn and now Silversea, they commented on the very same things and we all agreed that from a ship and staff perspective, Seabourn wins our vote, in fact, if Seabourn had run this itinerary, we would have gone with Seabourn. We travel extensively, and have cruised on Princess, and Royal Caribbean, so the comparison between Silver Spirit and and Sojourn are based on what we have experience on the other lines. We certainly look at itinerary first, and then ship (a close first :)), but if one is to compare and suggest between Silver Sea Silver Spirit, and Seabourn Sojourn, Seabourn will get our vote.   Read Less
Sail Date: August 2014
Having cruised with Azamara last year and really enjoyed being on a relatively small ship this year we booked Silversea having first read of the Six Star luxury on offer. We joined the ship in Venice having spent the previous night there ... Read More
Having cruised with Azamara last year and really enjoyed being on a relatively small ship this year we booked Silversea having first read of the Six Star luxury on offer. We joined the ship in Venice having spent the previous night there as I had never been to Venice before. Whilst I enjoyed discovering this beautiful city I found the people living there really unfriendly and most unhelpful. At 1pm we checked in to the Silver Spirit and received assistance with our luggage and were offered a glass of champagne and a cold towel. The crew were helpful and did their best to please. The cabin on deck nine was well appointed and a decent size. The Butler introduced himself and I informed him that I drink mostly diet coke and could my mini bar be stocked with this. This request was ignored and I had to ask each day for diet coke through room service. Of the four occasions we used room service the order arrived correctly only once. The little touches were missing like the cabin fruit never making appearance throughout the cruise, the night time pillow chocolate being the same every night, the breakfast items were always the same where on Crystal there was always a special breakfast dish of the day. This was a port intensive cruise but the entertainment consisted of a couple of singers and a guy playing the piano. We would have liked to have had an act from a magician or comedian and some daytime activities. Whilst I appreciate we travelled in school holiday time I was just not expecting the number of children we encountered on this cruise. With the exception of Bingo and a trivia quiz there was no other organised activity and therefore the children on board took over the swimming pool completely every day allowing no opportunity for any other passenger to make use of this facility. The children were anything but well behaved and continually jumped in and out of the pool with loud shouts and screams. The other thing lacking that we had enjoyed on Seabourn and Crystal was the pool attendant. At this level and price it would have been nice to be greeted taken to the sunloungers and given towels. On this cruise you helped yourself to towels and then selected your sunlounger. Little things and touches were felt like returning to the ship even Celebrity offers a cold towel but not Silversea who offered just warm water. Generally the food in the dining was varied and acceptable although anything with chocolate was made from real very bitter chocolate including the ice cream. One night we dined in the Italian speciality restaurant which at best I could describe as average. If this restaurant was on land and I had eaten there I would not return. The portions in the restaurant were not very large and the lunch buffet was really quite limited in choice but excellent for those who like Cesar Salad everyday. We enjoyed the holiday but my choice would be Azamara for the overall cruise experience followed by Crystal and Seabourn. P.S. I requested a questionnaire form from the reception desk but they did not have any and told me to obtain one via the Butler but he did not have either. A big thank you goes to our cabin steward who was delightful and did a great job for us. Read Less
2 Helpful Votes
Sail Date: July 2014
This was my third cruise on Silversea and the second on the Silver Wind and one on the Silver Spirit. I really enjoy the small ship and Silversea continues to deliver excellent and personalized service. After three cruises some of the ... Read More
This was my third cruise on Silversea and the second on the Silver Wind and one on the Silver Spirit. I really enjoy the small ship and Silversea continues to deliver excellent and personalized service. After three cruises some of the restaurants and entertainment are getting a little redundant, but I do like the consistency. I cannot imagine being on a 100 plus day cruise as some of the passengers entail. The itinerary for this cruise in the eastern Mediterranean zigzagged from Rome to Nice including the Olbia, Corsica, Livarno, Cannes, Barcelona and Sete. The scheduled port of Portofino was missed due to weather and replaced by Genoa. This was disappointing as on a previous cruise I missed Santorini for the same reason. Alas Silversea cannot control the weather. Pre Cruise Silversea has a new web site to make it easier (?) to book excursions and dinner reservations. The new web site is not user friendly and needs to be revised. You are asked to reconfirm your dinner reservations once on board. We did that and I expected a print out of my reservations. What I got was a written post-it note. Like I said, the site needs reworking. Onboarding Smooth as ever. Walk up check-in and you are on your way to your cabin. No more paper and tickets, it is all electronic. I am still unclear of when the butler is supposed to arrive but he eventually did. Since the brochure states he is to offer to unpack (he did not) so I made the request and he complied. The Restaurants My favorite is the Hot Rock at the Pool Grill. The food is always excellent at all the restaurants including room service. I especially like the Restaurant for lunch as I do not care for buffets in general. The lunch menu changed daily so it was not as redundant as the evening menus. Le Champaign has been remodeled and is worth the additional charge for an excellent dining experience. The Entertainment The Artists of the Silversea are always a talented and friendly group. Many of the group also accompanied on the excursions. David in particular was very helpful on the excursion to Florence. The Excursions I was a little disappointed in the excursions. I was especially disappointed missing snorkeling in Portofino. The tour guides were very professional; my complaint is that on the excursions to Genoa and Barcelona there were longer than necessary “time on you own” at places there was not a lot to see. On the other hand the kayaking in Sete was absolutely wonderful. The tour guides were especially helpful very professional. This cruise did not have any “Sea Days” so it was hard not to visit the ports in order to find a day to totally relax. Comparison of the Silver Wind to the Silver Spirit Since my last cruise was six months ago on the Silver Spirit it was a hard not to compare the two ships. The Silver Spirit is almost just an enlarged version of the smaller Silver Spirit. The pool area seems significantly less crowded while the Restaurant and La Terraza are also just larger versions. The Silver Spirit contains two additional specialty restaurants, the supper club and a Japanese restaurant. Very disappointing was not being able to get reservations to the Supper Club. The butler allegedly tried every day to no avail perhaps the new book before the cruise will work in favor for my next cruise. I really like them both but when I am ready for the next cruise I am going to lean toward the larger Silver Spirit specifically for the cabin size especially the bathroom.   Read Less
2 Helpful Votes
Sail Date: July 2014
I booked a 'luxury cruise' with Silversea sailing out of Venice in July on Silver Spirit. Big mistake! Our outward journey was a complete nightmare - flight cancelled, 8 hour delay , no offer of food or drink all day, finally ... Read More
I booked a 'luxury cruise' with Silversea sailing out of Venice in July on Silver Spirit. Big mistake! Our outward journey was a complete nightmare - flight cancelled, 8 hour delay , no offer of food or drink all day, finally arrived in Venice 16 hours after checking in at Manchester to find our luggage was still in Frankfurt. Arrived at ship at 9pm ( 9 hours late) so the whole of day 1 was a complete right off. We were each given a pair of paper knickers, a toothbrush and a second hand T shirt. Our luggage arrived four days later during which time we were not allowed into the dining room (or three other dining venues) due to lack of appropriate clothing, we could only dine in our cabin or by the side of the pool Our cabin was not the spacious 'suite' they advertise and our butler was conspicuous only by his absence. We were not offered our choice of drinks for our mini bar, when we asked for a bottle of Prosecco it took 24hrs to appear. I had to spend a couple of hours each day sitting in the laundrette washing, drying and ironing the only clothes we had (no help offered there) . our king size bed was two singles and not amended as requested. Food is adequate- certainly not world cuisine as advertised. There is no bottled water available on Silver Spirit - only warm, stale desalinated water. At no time are you given a wine list - you are served what Silversea want you to have - a choice of 1 red or 1 white - again not chilled = these are wines which can be purchased in any high street supermarket. Waiter seemed generally unhappy and often brought the wrong thing. Due to our lack of formal dress we were denied access to much of the amenities on the ship. They couldn't even come up with a swimming costume so that I could use the pool and seemed at a loss to try to locate our luggage. I asked if they could charge up my phone for me - this was met with a blank face and a shrug of the shoulders. I have now been home 7 weeks and have not had the courtesy of a letter from Silversea. Six Star treatment ? I don't think so. My advice - keep your hard earned money and go with another cruise line this one couldn't care less! Read Less
Sail Date: July 2014
we sailed last year on the silver whisper to the fjords of norway. that was our first time on silver seas ship. we loved it so much that we booked our next cruise while on that one. we were not disappointed. everything about the ... Read More
we sailed last year on the silver whisper to the fjords of norway. that was our first time on silver seas ship. we loved it so much that we booked our next cruise while on that one. we were not disappointed. everything about the experience was seamless. we booked 901 and 903, the grand suite and the adjoining suite for a family of 4. for us the experience of the silver seas is like being on a four seasons on water. the biggest perk of the large suite is free dry cleaning and laundry. heaven on the seas for me! check in was a breeze. we had spent two nights in venice before emarking. got on the ship at 2 and we were in our rooms within a half hour. we had the most amazing butler, catalino. nothing was impossible and he went out of his way to be accomodating to any wish. the food was similar on both cruises. we loved the japanese restaurant and champagne as well. we are not huge foodies, esp since we were traveling with two teenage boys. pizza was a huge disappointment. they must need a pizza oven to really get it right. we spent much of our time during the day off the boat. we had booked many our tours on our own. we did only silver seas sponsored tour, a cheese tasting which was terrific and well organized. croatia is beautiful, great ports, our favorite being split. diocletian's palace is not to be missed. slovenia is spectacular as well. all in all, this was another terrific cruise and we have booked for next year as well.   Read Less
5 Helpful Votes
Sail Date: September 2013
A group of 260 young Latin American sales agents created a nightmare environment for us on Silver Spirit. Loud and boisterous by nature, their rowdy revelry turned the ship into a floating fiesta. From 17 South American countries, their ... Read More
A group of 260 young Latin American sales agents created a nightmare environment for us on Silver Spirit. Loud and boisterous by nature, their rowdy revelry turned the ship into a floating fiesta. From 17 South American countries, their company, Herbalife, had treated the mainly 25 to 40 year olds to an all- expenses paid luxury cruise which they were determined to enjoy to the full. Unfortunately for the independent guests this meant that instead of the “ultra luxury cruise and relaxed elegance with each guest joining a sophisticated onboard community” as suggested in the brochure, we endured a week which was memorable for all the wrong reasons. Silver Spirit is beautiful and is tastefully furnished. Suites and bathrooms are very spacious and the attentive and friendly crew go out of their way to help. Quite unexpectedly on one occasion our cabin steward had checked what time we would return from an excursion and had prepared a bubble bath for us. The food in the buffet and the restaurant was good, and the entertainment provided by five classically trained singers was to our taste. Unfortunately, due to the way in which some of the Herbalife group impacted on the atmosphere and ambience of the ship we were unable to fully appreciate and enjoy our surroundings. Calling to each other and blowing their whistles during the safety drill, leaning over the rails above our balcony, shouting and whooping on what should have been a magical sailaway out of Venice at 11.30 pm, and letting their suite doors bang shut as they called goodnight to each other well after midnight was just the start of things to come. Feeling extremely angry and very upset, we spoke to the customer relations manager the following day who assured us that this type of group booking was quite normal and suggested two areas of the ship that we could use if we needed to find some peace and quiet! He obviously had no power to resolve the situation but did arrange for us to talk to the Corporate Sales Director who just happened to be on board (she was lucky that in that she had not had to pay for the privilege). When we met her two days later things had become even worse. Twenty two out of the thirty two suites on our deck were occupied by the group who continued to shout in the corridors and allow their suite doors to bang shut until 3am. Their behaviour in the tenders was very rowdy with attempts to distract the driver, and some of the group totally ignored the evening dress code, turning up in the restaurant in jeans, tee shirts and bodywarmers. Apparently the ship had exhausted its emergency supply of jackets to lend to them. Although the director shared our concerns and was apologetic about the problems that this large group had caused, she blamed Herbalife for not having better prepared their employees for life on a luxury cruise ship. Further into the cruise, we were unable to use the pool area on our only afternoon at sea, due to it being dominated by Herbalife who generated a high level of noise including squeals and shouts from their children as they jumped and dived into the pool. On the night of the barbeque we heard banging and squealing outside our suite at 11.45pm and found two children aged approximately 3 and 7 years running around in the corridor unsupervised. It should have been blindingly obvious that having such a group, comprising almost 50 percent of the guests would change the dynamics from an intimate club-like environment to that of a noisy carnival. Whilst we appreciate that corporate sales are necessary for all cruise lines, this group booking was totally out of proportion to the size of the ship. If it was not possible for Silversea to charter the whole of one of their smaller ships to this group, they should have informed independent guests on Silver Spirit of the situation, allowed them to assess the possible impact of the group booking, and if necessary offer them an alternative. We have cruised 18 times with 7 cruise lines and have never experienced such a horrendous and distressing holiday. Our first Silversea cruise was on this ship last year when we had a wonderful time. We were completely delighted with the standards of service, the luxury, the lifestyle and the sophisticated atmosphere. We met interesting international fellow guests in an elegant and intimate environment and unreservedly recommended Silversea to all our friends. Whilst we did meet some lovely people this time, the sophisticated atmosphere was sadly lacking and for the considerable amount of money we paid for this cruise we feel that we have not received good value. We did not expect to have such a noisy group of fellow passengers inflicted upon us. We will not cruise with Silversea again unless they can assure us that the situation we found ourselves in on this occasion will never be repeated. Our two letters to them have been unanswered as have numerous telephone calls to their office when we were told “Customer Service not available” (how true that is) We wonder whether the company acknowledges that what we experienced was in any way unusual. We paid a high price to discover that Silversea’s promise that “every voyage is a rare experience, a journey to be treasured” is not a guarantee. We got much more than we bargained for. Caveat emptor. Unfortunately due to all the problems mentioned above we can only give one star for both value for money and overall experience.   Read Less
Sail Date: August 2013
We had a wonderful cruise on the Silver Wind - from Venice to Rome, passing by Pula, Zadar, Dubrovnik, Kotor, Messina and Sorrento. The sailing was smooth, the staff very efficient and hospitable and the food and unlimited beverages were ... Read More
We had a wonderful cruise on the Silver Wind - from Venice to Rome, passing by Pula, Zadar, Dubrovnik, Kotor, Messina and Sorrento. The sailing was smooth, the staff very efficient and hospitable and the food and unlimited beverages were top quality. The ship guest lecturer was very highly knowledgeable and his talks were always very interesting. The cooking demonstration and the wine tasting were great pass-the- time activities. The gym could stand some renovation as the machines were few and old. The cabin was comfortable but small. It would be difficult to have a meal in the room as the space was too tight. The verandah was small but sufficient for light snacks and refreshments. The bed mattresses were wonderful, firm but conducive to a restful sleep. It was nice to discover, courtesy of the room staff, that under the bed, there was space enough to be able to store the suitcases. The dressing room was very spacious but with suitcases, it might have been a tight fit. I found the comfort room a bit too tiny for easy maneuvering. Disembarkation in the different ports was very well handled....they gave out water bottles as well as umbrellas and in some ports, they had a shed with refreshments for those waiting for the tender. The only negative I found on this particular cruise was the shore excursion in Pula. We chose a truffle dinner experience and it was an excursion that was not worth its high cost. The journey to the rural farmhouse/restaurant in Pula - Stefanici Farm - and back to the ship took too much time for a very mediocre dinner. The quality of the food offered was very way below the quality that Silver Wind serves. The write up about what is offered in this supposed truffle experience is not truthful....hardly any truffle or just a hint of it, no fresh fruits as advertised. It was just a simple meal with some traditional music. The musicians were so loud that we asked them to stop playing and leave us in peace. We later took pity on them and asked them to play after dinner. On the way, all in our group chose to sleep rather than listen to the noisy tour guide who went on and on despite! All told, this was a very pleasant and comfortable cruise Read Less
Sail Date: June 2013
This cruise was a final chance to find the right cruise line, one that was luxury but had a great group of people with a mix of ages. We had experienced large ships previously and so settled on the Silver Spirit which had a maximum of 550 ... Read More
This cruise was a final chance to find the right cruise line, one that was luxury but had a great group of people with a mix of ages. We had experienced large ships previously and so settled on the Silver Spirit which had a maximum of 550 passengers. From the time we embarked to disembarkation the staff on the ship we remarkable, the food was great, the all inclusive fare worked well. Little touches such as speciality coffee, having breakfast on the balcony, and a very attentive butler made this trip first class. All of the restaurants were good, but we found Le Champagne had quality food and good service but disappointed in the menu selections, our favourite was Seishin Restaurant which we frequented at lunchtime as well. Wine selection was reasonable and we enjoyed a number of wines we would not have chosen ourselves. The room was as advertised, large and very comfortable...the only issue being the distance between the end of the bed and the dressing table. This had been raised by other reviews but it wasn't a major problem, and we wouldn't have enjoyed a shortened bed. The smoking policy and areas were well managed, and it was not an issue for us during the cruise. Overall a great experience, and we booked on board for another back to back 18 day cruise for next year.   Read Less
Sail Date: September 2012
I knew the minute we stepped on board that this was going to be a disappointing experience. I was right. Basically, the ship was tired and worn out. This was apparent throughout. On all eleven days as we moved about the ship I found myself ... Read More
I knew the minute we stepped on board that this was going to be a disappointing experience. I was right. Basically, the ship was tired and worn out. This was apparent throughout. On all eleven days as we moved about the ship I found myself bewildered at how this experience could be rated 6-Star Premium. Service was very good, but no better than any other cruise we've been on. I don't understand the private butler concept because one butler worked many rooms. The first two times we called for room service we waited 50, then 40 minutes, for a simple order, which arrived cold and had to be returned. The butler apologized explaining that it was a busy time for him. All around the ship it seemed to go unnoticed that things need upkeep. Poolside tables would not be bussed for long periods after a guest vacated. On several days we sat at a dirty table and waited an unusually long time before someone cleaned up the previous trash. The pool deck is surrounded with glass walls, which were beautiful the first day. But by the end of the trip these walls were opaque with salt film, unpleasant to look at and impossible to look through. I'm sure the glass was never cleaned. This was annoying when there was so much beautiful Mediterranean coastline along the way. The cabin carpet was old and worn. My veranda floor had rotting wood with rusty nails tacking it down, unsightly rusting door hardware and foam door seals disintegrating and mostly gone. In one of the main dining rooms, ceiling trim was separating from the wall. Many walls on the ship are covered with a cheap vinyl. These things would not be so notable in a cut-rate cruise but I did not expect this worn out environment on the 6-Star Premium cruise I was sold. Hangars for pants in my closet wouldn't hold my pants because the metal clips that hold the cuffs were old and weak. Often I would go to my closet and find my dress pants had fallen to the floor. When I asked my butler for new hangers he apologized, saying they were all like that. Not a deal-breaker itself, but many little things eventually create a big picture. We love fresh fish, something we expected a lot of on this level of cruise. I could not believe we were cruising in the Mediterranean for 11-days, stopping every day in ports with major fresh fish markets, and we could only get frozen fish on the ship. This was very disappointing. We ate in every restaurant on the ship. Overall, we would rate the food and wine as average. No better than any other cruise we've been on and certainly not what we expected on this trip. My biggest complaint is regarding my feedback to Silversea. My cruise consultant called me after the trip to ask how it was (impressive gesture). I gave her these highlights. She asked if I would write a letter and attach the photos I had taken of our rotten wood and rusty door veranda. I took the time and did it. She called back saying this was totally unacceptable and she would elevate my experience to her superiors. After several emails and a voice mail to her over the past 5 months I have heard nothing from Silversea. I am still looking for that 6-Star Premium cruise. Silversea Wind did not deliver it. Read Less
1 Helpful Vote
Sail Date: August 2012
We are longtime fans of Silversea. We have a bit more than 500 days of sailing with the company, with 5 trips more now booked. This recent cruise included Messina in Sicily and Bonafacio in Corsica...both were very intriguing and our ... Read More
We are longtime fans of Silversea. We have a bit more than 500 days of sailing with the company, with 5 trips more now booked. This recent cruise included Messina in Sicily and Bonafacio in Corsica...both were very intriguing and our first time visits. We love the itineraries, the incredible service and the friendly, very interesting, well traveled fellow passengers. We like the rather formal dress code and hope they resist the current trend towards casual dressing. We appreciate the all inclusive policy. This takes a lot of pressure off in terms of tipping anxieties, and it makes meeting new friends very uncomplicated. The Spirit, is the largest in the Silversea fleet, and building it was a departure for the line. Most of the "Old Timers" prefer the smaller sisters, the Shadow and the Whisper, or the Cloud and the Wind. We really weren't crazy at first about the 500 passenger Spirit, but with each sailing, we have come to appreciate her more. The cabins are big and lovely..including the least expensive ones. All the bathrooms are fabulous. Best of all are the furnished open decks. Dining, reading, or just relaxing on the stern verandas is so peaceful...maybe even addictive. Of all the accolades we could give the Silversea ships it is the service on ALL the ships which is always outstanding, and is what makes the line so very special. If you are lucky enough to be able to sail on a Silver Spirit cruise, you are lucky enough! Read Less
1 Helpful Vote
Sail Date: March 2012
Embarkation/Disembarkation: Embarkation at Barcelona, Spain on 13 March was extremely smooth and easy. We've never cruised with Silversea before so we really didn't know what to expect nor have we cruised out of any port other ... Read More
Embarkation/Disembarkation: Embarkation at Barcelona, Spain on 13 March was extremely smooth and easy. We've never cruised with Silversea before so we really didn't know what to expect nor have we cruised out of any port other than a US port (Ft Lauderdale, Tampa, Port Canaveral, and Galveston). Should say we've also not been on a ship as small as the Wind with only a 296 passenger capacity. It was only 249 actual passengers for our cruise, so it's not like you're fighting a huge crowd at the cruise terminal. Because the ship was staying overnight in Barcelona we felt no pressure to board early so after some morning touring in Barcelona we arrived at the cruise terminal around 2:30 PM. We were greeted curbside by staff from the ship who quickly checked our names against a roster. Our luggage was whisked away by waiting porters and we went into the terminal to go through security and check-in. Silversea uses, at least for this cruise, ship's staff to man the terminal check-in which entailed surrendering our passports, verifying the credit card we'd be using for ship board purchases, and getting our room key cards. No waiting for group numbers or colors to be called, we were immediately escorted to the ship where staff took our carry-on luggage from us and assisted us in boarding the ship. We were greeted by more ship's staff and offered a glass of champagne. The staff with our carry-on bags waited patiently while we exchanged pleasantries and then escorted us to our cabins. Amazingly, though probably not surprising considering the size of the ship, our luggage was very quickly delivered to our cabins. Disembarkation on 27 March was amazingly rapid and easy. We actually had arrived in Istanbul the day before and overnighted on the Wind, basically using the ship as a floating hotel that last night. One thing we didn't like about disembarkation, and it's more of an observation than a complaint, is that Silversea asked us to leave our cabins not later than 8 AM so they could prepare for the on-coming passengers. As it turned out we went to one of the lounges where they were serving a light breakfast with coffee and Danish and we were off the ship by 8:45 AM. Passing through Turkish Customs and Immigration was quick as Silversea had arranged for our Turkish visas. We were traveling with another couple and had arranged through the ship's concierge desk for a limo service to take us and our substantial amount of luggage to our Istanbul hotel. The ship's staff, many of whom we'd gotten to know during the cruise, quickly greeted us in the terminal, helped us locate our luggage, and make connection with the limo service. Sadly, but efficiently, we were driven away from the terminal within 15 or 20 minutes and arrived at our hotel some 30 minutes later. Itinerary: The highlight, and main reason for booking this cruise, was the itinerary. Ten ports in fourteen days, and actually three of those were overnights, was intense and exciting. We started in Barcelona (first overnight) then on to Marseille, Monte Carlo, Livorno (second overnight which meant we could visit Florence one day and Pisa the next), Civitavecchia which is the port for Rome, Naples, Palermo, Malta, Piraeus which is the port for Athens, and finally Istanbul (third overnight). At least for us this was a cruise of a lifetime. We've never cruised in the Mediterranean before and with the exception of Florence, which I had visited years and years ago when I was working in Germany, our stops were all new and wonderful. We'd be hard pressed to say we like one better than another as each had its own attraction, flavor, and interest. Excurions: Quite frankly we were on the move on this cruise. The first nine days were port after port, city after city, and site after site. We took a mix of self-guided, ship's, and private tours. I think we did just about as good as we could have done and in retrospect I can't think of any tour we would have done any differently. It's almost impossible to list where we went and what we saw on this cruise. Certainly the privately arranged tours of Pompeii and then Athens were fantastic with the undivided attention of our drivers and guides just for the four of us. Overall highlights have to include the Sagrada Familia in Barcelona, the statue of David and the Ponte Vecchio in Florence, the Leaning Tower in Pisa, Pompeii in Naples, the Coliseum and Vatican in Rome, the Acropolis in Athens, the Blue Mosque and Hagia Sophia in Istanbul, and that's just to name a few off the top of my head. Let's just say the list of "oh my gosh's" is long and extensive and I'd ventured to say my wife's list is probably different than mine. She's building our website report, day by day, right now and eventually the whole cruise will be captured at www.klugsplace.com . Service: The service on the Wind was almost impeccable without being intrusive or overbearing, certainly the best we've had in all of our cruises. Regular or loyal Silversea cruisers are probably thinking "And you expected what?" about this time and admittedly stepping up to a luxury cruise was everything we thought it might be and maybe a bit more. Maybe it's all about expectations and I like to think we're not demanding people so it's not like we set out to come up with requests or challenges to see how well the staff performed. I can think of only one situation that came up during the cruise. One evening in the main restaurant the waiter made a mistake on my wife's dinner. The entre was not what she ordered and he politely took the dish away to re-order. Almost immediately the maitre'd stopped by our table to see how dinner was going. He quickly noticed that three of us had been served but my wife had no dinner. He asked if she was eating that evening. She said there'd been an error and the waiter was getting it straightened out. The maitre'd was distressed and very apologetic for the error, again without being overly dramatic about it, and said he'd look into it immediately. It really wasn't an issue for us but it was for the staff and they obviously put a great deal of emphasis on prompt and accurate service. The meal was replaced in quick order and the maitre'd checked a couple of more times that evening to make sure all was in order. Interestingly the next evening the maitre'd sat us at the same table but, without any mention by us, quickly told us we'd be waited on by a different waiter and that the one from the previous night was still in training and was working with another more experienced waiter for a few nights. Some might think this was a bit over the top so to speak but it really wasn't and wasn't as harsh or overbearing as it might come across here. Food: I feel like I'm sounding like a broken record, or sound loop for those of you who don't remember records, but the food on the Wind was excellent. Even on this small ship there are basically four dining venues. There is the main restaurant aptly named The Restaurant that serves breakfast, lunch, and dinner. There is the La Terrazza that is semi-buffet for breakfast and lunch but transforms into a full service Italian restaurant at night. There is the Pool Grill that serves a continental "wellness" breakfast, has menu lunch, and transforms into the Black Rock Grill at night. Should say here that the Black Rock Grill is actually a fun, interactive dining option where you get to cook your own dinner on this extremely hot eight or so inch square flat lava rock. Hard to explain but it's actually easy and the staff is right there to help you through the process. The final option is the Le Champagne which is the Wind's only additional charge specialty restaurant that serves only dinner in a very small and intimate setting. We ate in all four venues on the cruise and they were all equally good. Entertainment: In a real break in tradition for us we actually went to three or four shows on this cruise. Part of it might have been we'd gotten to know a number of the show staff as they're much more involved with the passengers than on any other cruise we've done. For instance, we took a number of ship's excursions and at least one of the entertainment staff accompanied every tour interacting with the passengers, assisting the tour guide, and taking notes about the tour. Additionally there were at least a couple of guest performers who joined and left the cruise over the fourteen nights....some good, some maybe not so good. Also should mention that Colin Brown, who was the Cruise Director for our cruise, is also a very accomplished concert pianist and he performed a couple of nights during the cruise. In addition the ship had a small 4-piece band who performed nightly in the Panorama Bar and a piano player/singer who performed in The Bar, yes another aptly named venue, every night. We haven't danced as much as we did on this cruise in many, many cruises and thoroughly enjoyed ourselves almost nightly in The Bar. There is a casino, and I use the term a bit loosely here as it is small with only two blackjack tables, one roulette table, and maybe a dozen slot machines. It was actually fun as a bunch of regulars played blackjack or roulette almost every night at sea but certainly not the high energy one gets on some of the larger ships or at a regular Vegas casino. Passengers: I'd say the average age on this cruise was in the mid-50's to early 60's, a bit younger than what we've become used to on Holland America but not significantly different. It certainly was an international group with the majority being English speakers, probably 90% of the passengers, from United States, England, Canada, New Zealand, and Australia. I did also hear German, French, Italian, and I think Russian from a few couples. There were a few children, maybe five or six, from six years old to early teens but the families seemed to stay pretty much to themselves and you really didn't notice them around much. Of course with such a port intensive cruise folks were off the ship almost daily. I can't speak to other Silversea ships but I don't think there was an organized children's program on the ship and no special facilities for them that I was aware of. Overall Impression: This was our first cruise on Silversea after several cruises on Holland America and one Celebrity cruise. In all fairness it probably isn't fair to compare those cruise lines to Silversea. Yes, it's a cruise and a ship but the scale of operations and the resulting level of service plus the all-inclusive aspect don't lend themselves to exact comparison. It's hard to say, mainly because it's so subjective, that one is better than the other or one is worth or not worth the money. This cruise set an extraordinarily high mark from the itinerary to the service to the food. Without a doubt it was the very best cruise we've ever been on so almost any cruise would pale in comparison. We would and will cruise Silversea again without hesitation. Read Less
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