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3 Silversea Cuba Cruise Reviews

This was my 3rd cruise, my previous being on Silver Discoverer and Silver Shadow. When I booked the itinerary was to Central America but it got changed towards the end of 2019 to being Cuba and Cape Canaveral but Silversea hadn't done ... Read More
This was my 3rd cruise, my previous being on Silver Discoverer and Silver Shadow. When I booked the itinerary was to Central America but it got changed towards the end of 2019 to being Cuba and Cape Canaveral but Silversea hadn't done its research and so the itinerary changed swapping Cape Canaveral for the the Bahamas - Nassau and Bimini - ultimately we ended up overnighting in Nassau instead of even going to Bimini so it was all a bit disorganised from that respect. No compensation was offered for the fact that I ended up on a completely different voyage to the one I booked! Regardless of all that, Silversea was as usual a great way to travel although I believe the restaurant menu layout has been changed to encourage guests to eat less courses than my cruise the previous year (prior to the takeover). Silversea excursions are always informative and I saw some great places, I fell completely in love with Havana and plan on going back for a proper visit in the not too distant future. The one area Silversea could really work on is the show lounge entertainment. The cast are always amazingly talented but they're stuck with Luna Rossa choreography and badly fitting costumes when they do the full cast shows. The individual shows are much more fun as personalities shine and you get properly entertained. Also making opera singers join in with musical theatre style shows is just wrong! I was very lucky that we had Colin as our cruise director and as a classical pianist he was able to provide some real music to let the opera singers shine. Read Less
Sail Date April 2019
Beautiful ship with large cabins and plenty of public spaces to get away. Lots of restaurants, but food choices were somewhat limited. Like most cruises, there were minor issues along the way, but we really enjoyed this cruise. ... Read More
Beautiful ship with large cabins and plenty of public spaces to get away. Lots of restaurants, but food choices were somewhat limited. Like most cruises, there were minor issues along the way, but we really enjoyed this cruise. Embarkation seemed a bit disjointed with multiple stops. Staggered times based on suite category meant no big lines and cabins immediately ready. Our boarding opened at 2:00 pm. Don’t get too comfortable unpacking and miss lunch as the hours are limited. Welcome champagne glass and a full bottle waiting for you in the suite. We toured and photographed the ship after lunch. Disembarkation went as scheduled with full room service breakfast available (a rarity on most lines). Out of the cabin by 8:30 am, we waited until 9:15 for our group to be called right on time. Uber for two to FLL was less than $12 + tip. Why would anybody spend more for a bus transfer? Ship. So much room throughout the ship that we often asked ourselves, “Where is everybody?” Like many newer ships, this ship has the plethora of quiet places to “hide out.” Lots of elevators and stairs made it a snap to get around. Service and Amenities. Mostly what I would expect for a luxury cruise line. All-inclusive alcohol and wine flowed freely. Water, iced tea, and juice at the gangway with cold washcloths back on the ship. Friendly staff always greeted guests in passing, but don’t expect them to remember your name like they do on much smaller ships. Bulgari toiletries. All the toys in the cabin except binoculars. (I bring my own anyway.) No fresh flowers or fruit in our cabin. Clientele. Most people we met were very experienced cruisers. Some were avid Silversea clients, but quite a few were on their first Silversea cruise. A fair number of Brits. The clientele age was more varied than we expected. We quickly made friends with a lot of interesting people and enjoyed their company throughout the cruise. This is not a ship for kids, although the one 5-year old girl onboard got a lot of attention. Entertainment. Six singers and dancers did all the shows, including their solo acts. Other musicians also onboard for piano music, etc. Enrichment activities. Ira Feldman was our destination lecturer. He was very informative and approachable. We didn’t spend time doing most of the other cruise trivia, bingo, bridge, etc. We like doing puzzles and this ship could use a better location than the card room for that purpose. Restaurants. Very different arrangement than many other cruise lines and we were quite confused when trying to make pre-cruise online reservations. I’ll try to provide the information I wish I had before boarding. There is a cluster of four restaurants on Deck 4. Atlantide is the closest thing to a main dining room and doesn’t require reservations unless you have special requests. Menu only changed slightly once during the cruise. Indochine is similar with an Asian menu, but we never went there. Seishin (Asian) and LeDame (French) are the small, premium restaurants that are pricey and small. Hot Rocks (aka The Grill) is outside on Deck 9 by the pool. For lunch they serve burgers, but for dinner you cook your own food on a hot stone. Just upstairs overlooking the pool is the pizza restaurant Spaccanapoli. It’s not really a dinner restaurant, per se, but it does have a dinner menu if you want pizza. La Terrazza is the buffet converted to a sit-down Italian restaurant in the evening with both indoor and outdoor seating. Surprisingly, it had some of the best food on the ship, for breakfast, lunch and dinner. Finally, Silver Note is a nice restaurant on Deck 8 that transitions into a piano bar with dancing at night. Menus vary by restaurant, not by day, so the idea is to try the different venues if you want variety. Finally, Arts Café is a gem of a place to get snacks next to Silver Note. That is where they serve afternoon tea with scones, cake, sandwiches, etc.. Unfortunately, the amazing cakes are replaced with only chocolate after dinner. It’s a good place to get an after dinner drink. The biggest critique I have is that afternoon post-shore excursion food was limited. Waiting an hour to get a burger from The Grill or room service just doesn’t cut it when you have been walking all morning and you are starving hungry! The simple fix would be to provide more substantial food (e.g. sandwiches, sushi, fruit, cookies, etc.) at the Arts Café during the entire lull period between lunch venues closing and dinner venues opening. Food Quality and Service. We were disappointed in the quality, variety, and availability. Although we had a few excellent meals, most were just average, which was disappointing for a luxury cruise line. Appetizers were typically the best part of the meal. Our lobster tails were overcooked. Steaks were not very tender and often undercooked. Lots of good fish choices, so we ate a lot of fish. Service was too often painfully slow, sometimes taking 2 ½ hours for a three course meal. What is it about some ships and the timing of the coffee? I like to drink my coffee with dessert, but the coffee usually came 15 minutes after dessert was served and long gone. Our last dinner onboard at La Terrazza was the best food and service of the cruise. Dress code. Two formal nights and five other nights requiring jackets for men. I would prefer more nights of “country club casual” or a dress code based on restaurant venue. Wearing formal clothes or even a jacket to an outdoor pizza restaurant didn’t make sense. Internet. Finally! Free, unlimited internet. Still ship-slow and sometimes difficult to get a good connection, but at least you are not being billed for every minute. Upgrades to higher speeds and more devices were available. Self Service Laundry. With machines on every floor, we were actually able to find open machines on a sea day, which made quick work of the laundry we needed washed. Free with a confusing soap dispenser. Machine instructions were practically non-existent and also perplexing. It didn’t help that the machine labels were German and the water temperatures were degrees Celsius. Cruise lines could really help out their guests by providing no-nonsense guides in English with recommendations about which of the 14 cycles (from 20 min to 3 hours) works best for most clothes. Spa & Fitness Center. Lots of treatment rooms. We enjoyed the Thermal Suite, which was an extra package price and limited access. Silversea could take a tip from Oceania and provide free Gatorade. Smoking. This was one of our main reasons for not sailing Silversea earlier. It is now reasonably restricted and the occasional whiffs of smoke from a designated smoking area did not bother us much. Ports. Santiago de Cuba, Grand Cayman, Cienfuegos, Havana, Bimini. Most people were on this cruise to see Cuba. Almost everybody went ashore to get a chance to see it firsthand. We invested heavily in shore excursions primarily because we didn’t know what to expect in terms of access and meeting the U.S. requirements to visit Cuba. All the Cuban tours were operated by Havanatur and transportation was provided on relatively new Chinese buses with toilets (an amenity you will appreciate in Cuba where every bathroom has an attendant with their hand out for a tip). Our shore excursion guides were all high quality. Everything was on time and the three sea days were a welcome respite from touring. An unexpected extension to our time in Havana allowed last-minute shore excursions to the nightclubs and shows. Friends we met through Cruise Critic were able to book their own independent tours, but we did not have the time to do all the advanced research and booking. Tenders. This was the first Silver Spirit itinerary to Cuba so there were many learning opportunities. Particularly problematic was the tendering service. Some of the tender rides were 35-45 minutes, but this was not entirely Silversea’s fault. Even this relatively small ship was not allowed to get close enough in some of the ports to have reasonable tendering times. This caused several of us to miss evening plans in Santiago because we could not get back to the ship in time to go back for the evening shows. Havana was the only port where we used a dock, which was a real luxury after all the tendering. The one big misstep was in Bimini, where bad management of tender rotations caused an hour wait that made several of us miss our afternoon shore excursion. The ship staff accepted full responsibility and refunded our ticket prices, but it was disappointing. In summary. We’ve never taken a perfect cruise, but expectations can be high for luxury cruise lines like Silversea. However, after 18 cruises on a variety of lines, this cruise makes our top 3, with Regent and Azamara. We loved the location and size of our cabin. Now that we understand the system, we will make better dining choices next cruise. Cuba is a must see and we will be back in the future to see the progress. Overall, we really enjoyed this cruise and will be back Read Less
Sail Date February 2019
We found this trip at a great price on Vacations to go. We chose Silversea Silverwind because it was going to Cuba. We had never even heard of Silversea and were excited to enjoy this trip. We went with a group of 8 friends. We flew to ... Read More
We found this trip at a great price on Vacations to go. We chose Silversea Silverwind because it was going to Cuba. We had never even heard of Silversea and were excited to enjoy this trip. We went with a group of 8 friends. We flew to San Juan and were familiar with their port and were curious as to which slip/dock we would be loading on to. We were in walking distance to the pier and grabbed our luggage and found them right away. Here we go. So excited. It was real simple getting on and off. We loved the ship. A little bit dated but I still loved it. Silverwind is the oldest in the fleet. It was easy to get around. With it only having just under 200 passengers it was very intimate. Our cabin was perfect for us. The only struggle I had was plugging in the hair dryer. The clock radio was plugged in to the only socket on the vanity. It was hard to plug in the dryer cause it was too close to the wall with only one way to plug it in I was concerned it wouldn't work. There are 2 other plugs on the desk for charging phones. No plugs hy the beds. There were however European plugs that if we had known would have brought conversions. The bath room has a small tub/shower. The bed was so comfy better than I had ever had on any of my other cruises. Our balcony was great. The price of the cruise included the drink package and our butler would bring any bottle of choice to our room The dining was spectacular. There were 4 restaurants to choose from. The Grill is up on the pool deck, for lunch you could order sandwiches, wraps, or burgers. For dinner you needed to reserve a table and their menu of many wonderful items to choose from. We got to cook our main meal on a hot lava stone right in front of us. The laDame was the French cuisine. This one is an extra fee but well worth it. Make sure you leave 2 to 3 hours for this one. The main dining has all the wonderful foods you could dream of. LaTassra for breakfast and lunch had a buffet. Nicly furnished with a variety of foods. Also need to make reservations for dinner. The main dining was also wonderful. Every evening, each restaurant served the featured red or white wine if you wanted. The activities are minimal. The ones we did participate in were great. Entertainment was spectacular. The Voices of Silverwind were awesome. The on board credit aloud us to do shore excursions and what a treat it was. We did the panorama tours of both Santiago and Havana which were very interesting. There were no children aboard this ship. There would be nothing for them to do accept swim. We had the shipwreck snorkeling in Bimini and were disappointed when it took us 45 minutes to tender in and 1 hour to tender back out. Not enough time to do any looking around really disappointed in that. We had some rough weather a couple of nights and with this ship being small we got tossed around some but I expected that. Read Less
Sail Date February 2019
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