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3 Helpful Votes
Sail Date: March 2019
I have been cruising with Silversea since 2002, when it was one of the top luxury lines in the world. Since RCL bought Silversea last year, things have certainly declined (if my recent cruise on the Silver Wind is any indication). ... Read More
I have been cruising with Silversea since 2002, when it was one of the top luxury lines in the world. Since RCL bought Silversea last year, things have certainly declined (if my recent cruise on the Silver Wind is any indication). Cruising from San Juan to Barbados (3/3-3/10/2019), I was dismayed at the difference in quality. Staff caught in blatant lies regarding poor tender schedule, with no apology; inadequate staffing poolside; failure to inform me of a day pass I could have purchased at the end of the cruise at a local hotel to pass the day until my Silversea-arranged flights home; water bottles in our room filled with tap water and reused by the butler every day, instead of fresh bottled water; lack of on-board activities; very late- opening casino with only one black jack table and no players (due to the late hour); room service and concierge desk staff not fluent in English; I could go on. The main dining room had a decent menu, but the portions were miniscule. Terrazza food was good, but the Grill was not. The cabin bathroom was only big enough for one person to use at a time. There was no fan to vent odors. Shower was inside tub with very high side, making it inaccessible to those with disabilities. A fellow cruiser said Regent cruise lines has enormous bathrooms with separate stall shower and tub; perhaps when the Silver Wind is refitted AGAIN (2020) this will be done. Best part of the cruise: Our wonderful butler, Raj, and our very hard-working and always smiling cabin attendant, Neal (?). Although tips were included in the fare, I tipped both of them extra for extra-ordinary service. Sad to say, with 6 Silversea cruises under my belt, there will not be a 7th. I will be switching to Ponant and SeaDream. Read Less
3 Helpful Votes
Sail Date: March 2019
We like the cruise it was small ship i was shock about the jogging track it didn't look like the picture . Emergency drill was get but when the crew did there they barge in room 422 that where they keep the crew life jacket . . They ... Read More
We like the cruise it was small ship i was shock about the jogging track it didn't look like the picture . Emergency drill was get but when the crew did there they barge in room 422 that where they keep the crew life jacket . . They block with rope between 429-431 & 433-435 other than that it was fine so you step over to get to the main dinner restaurant and elevator . For people confusion there was no 430 or 434 . The newspaper was a day behind unfortunately the sad part it was on the tv & in your itinerary . Free movie, free tv show episode , menu , live tv with 20 channel. The fitness centre was great so there were 2 separate and new machine call scale runner for kid to understand it like the the dog walker treadmill in Jetson . There no elevator to deck 9 . You can tour other sliver sea ship and eat for a day but be back on your original boat by 6pm. Not lot of kids around 6 with 2 babies what hear about the sliver spirt there was about 6-8 on that boat. Show room and card room was master so was the library and panorama lounge. Read Less
3 Helpful Votes
Sail Date: March 2019
I'll begin with what I liked about Silversea. 1) Very Nice room and pool deck area 2) Room service was very quick and food was hot I've sailed Seabourn and Celebrity previously and I'd rate the Silversea much ... Read More
I'll begin with what I liked about Silversea. 1) Very Nice room and pool deck area 2) Room service was very quick and food was hot I've sailed Seabourn and Celebrity previously and I'd rate the Silversea much closer to Celebrity regarding food, & service and wine below celebrity. The food/wine: fine - nothing to write home about nor was is bad except maybe for breakfast. The bacon was so salty it was basically inedible and the sausage was like nothing I've ever had before - I'm not sure what it was but very tough and dry. They couldn't poach an egg medium without me sending it back multiple times and feeling like a jerk. I asked for cream or half and half for my coffee in the mdr and it would take 10-15 every time to get it (3 different times eating there). The buffet breakfast was easier as long as you took the food off the buffet (no omelets or eggs Benedict) - waffles were like rocks and always forgot to serve syrup. If you want to eat at a specialty restaurant - good luck getting a reservation if you didn't book it weeks/months prior to the cruise. We sailed Oceania recently and they gave each passenger a set number of times they were able to eat at a specialty restaurant which guaranteed passengers a minimum opportunity to get into their specialty restaurants that were actually very good food. The wine - THE WORST RED SELECTION EVER! I don't have an expensive wine pallet however the red wine was yellowtail grade at best that I actually used $100 in credit to buy a bottle - I've never needed to buy a bottle of wine when I have a drink package or all inclusive - but they were serving Wente as a white wine option. I actually took a picture of the "rueben" sandwich they served, it was amusing - 1 slice of corned beef - there was more sauerkraut then meat. Portions were small but we like it that way as we hate waste - but I actally orded a 2nd lunch on day as the portion was so small - but again that is better than the reverse but I'm a small eater. Service - so different from Seabourn - I was actually embarrassed by the friends we convinced to join us. 1) this was mainly an asian population and though polite - they don't smile, ask how everything is and are robotic in fixing anything not right. The number of times I went to the pool bar and there was no one in sight that I had to go looking for someone. Our butler was good - he had appetizers in our room each day around 4 and even polished my shoes without me asking - though I just had them done and they didn't need it - it was very nice of him. However we had to ask 2 separate times for additional shampoo and body wash -no biggie however they pro-port to be luxury. Always Sir or Madam - Seabourn knew our names by the end of the first day - always a smile like they really wanted you there and were happy to assist you - unlike silversea where you felt like you were imposing. Excursions - so bad I don't have enough time to review them all except 2 cases. They cancelled one excursion I really wanted to do and I was told for safety reasons, another passenger was told because the company cancelled the excursion that week - we were in port with the sister ship who went on the excursion and supposed from a 3rd passenger the company was looking for us that morning. 2nd Case - a 7 hour excursion that the manager of the excursion department went on with us and took copious notes - and later sent a letter of apology for the excursion (after wasting our day and no refund). Of the 7 hours we were on a bus for 4 hours of it (this was not a tour excursion - I don't do those) and 1 hour at lunch. We did have 1 excellent excursion because of the people running it - beyond welcoming - We each gave them a $100 tip. The number of other passengers that we befriended that then asked, " so what do you think of this cruise?" - and then went on to say they weren't impressed was interesting - at least three that approach my friends an I - so you know it is much more since I was not vocal in the least - though finally spoke to the hotel director. Other notable points: my friend is a gambler - though not important to me, he was very frustrated by the lack of staff in the casino (2 people at max - a person had to come off a table to act as cashier. Again - this is NOT a luxury experience - food, Alcohol and entertainment are better on Celebrity - if you want luxury and a small ship go on Seabourn. Read Less
3 Helpful Votes
Sail Date: March 2019
Silversea was a new cruise line for us and reading some of the reports on here you would think it was a cross between old Fred Olsen and new Costa ships! Nonsense - it was quite simply one of the best cruise ship experiences we have ... Read More
Silversea was a new cruise line for us and reading some of the reports on here you would think it was a cross between old Fred Olsen and new Costa ships! Nonsense - it was quite simply one of the best cruise ship experiences we have ever had. Seven days of small islands in the Caribbean - 300 guests, super service and some of the best food and wine we have ever had on a cruise, and that was without sampling the delights of La Dame which was an $50 per head. Excellent entertainment, smaller scale and more personal excursions - what is there not to like? We got a great deal and interestingly 70% of our fellow cruise passengers were also new to the company. Would we sail with Silversea again? Like a shot, particularly if we got the price and on board credit that our travel agent negotiated. Read Less
2 Helpful Votes
Sail Date: January 2019
Do not choose cabin 422. This backs onto where the crew work very noisy night and day, at night you get woken at 3am and it continues all day and night. This was our third Silversea's cruise and we enjoy their interesting ... Read More
Do not choose cabin 422. This backs onto where the crew work very noisy night and day, at night you get woken at 3am and it continues all day and night. This was our third Silversea's cruise and we enjoy their interesting itineraries, small ship size and all inclusive policy. They make it clear that even tipping is added to the cruise price so that you don't have to deal with that once on board. Almost all of the staff on board are very pleasant and well trained especially the service people to take care of the cabins. Also factored into the price was a ship board credit we received. We all know that these 'gifts' are not free and are instead factored into the price that we all pay, a way for the cruise line to support some of their on board amenities. Embarkation and disembarkation went smooth and easy. The included wines were good. The extra cost restaurant was excellent even though the menu did not vary, there were enough listings under the 6 courses that I ate 3 times and never exhausted the menu. Good ports of call Trip to Mustique could have done without the climb from the great Basil's bar to a small building where we were offered a make piece lunch and a drink, that most people declined, focusing on getting down again! Good food and drink Hot Rocks Le Dame La Terrazza Good entertainment The rest of the cruise was great, just that we were very tired. Read Less
5 Helpful Votes
Sail Date: December 2018
We chose Silversea due to their reputation for service and chose Silver Wind in particular due to its small size and itinerary. We had a wonderful time and overall were very pleased with our cruise. Embarkation was AMAZING. We showed ... Read More
We chose Silversea due to their reputation for service and chose Silver Wind in particular due to its small size and itinerary. We had a wonderful time and overall were very pleased with our cruise. Embarkation was AMAZING. We showed up 45 minutes prior to the published embarkation beginning time and within 25 minutes were in La Terazza eating lunch! We kept staring at each other wondering how that happened...but we were so very grateful it did! We were fortunate that two weeks prior the Wind had undergone renovations to their rooms, which we found to be wonderfully appointed. The bed was dreamy and our refrigerator never ran out of champagne...how could anything NOT be good? Onboard entertainment was spotty, but we didn't choose the Wind for that...if that's your thing, choose another ship! Our only disappointment was New Year's Eve; we expected an evening of dancing and instead had a DJ playing kiddie-bop music in the theater...it was a real letdown. Dining was good. Clearly, not great, but good. We ate at La Dame twice and it was...good. Hot Rocks/The Grill gets really old really fast, but the first time was interesting and the food was...good. La Terazza was...good. I was personally disappointed by two things that would have meant so much more if they were done right: 1) We never were contacted about our preferences for what would be in our minibar. My wife had specific interests in if they stocked things, but we never were contacted and instead had to learn about it on the ship. And the answer was no...they didn't stock what she hoped to have. 2) It was my wife's birthday during the cruise and I filled out the necessary form identifying such. Her birthday came and went without any acknowledgement. It certainly didn't ruin our cruise, but it was a disappointment. Excursions were...good. Not much creativity in what they were and only one was excellent (the hiking in Bequia...it was awesome!). We chalked it up to a learning experience and will be more discretionary and inquisitive on our next cruise with SS. Our butler was very good. Sometimes not available, but overall he was available and very good. When my wife and I filled out the on-board survey for Silversea, we summarized it by saying "the service is excellent and the product is slightly above average". One final note: A BIG Thank You to my cruise critic friends for educating me about what to wear on NYE...I clearly felt more comfortable in my tuxedo! Thank you, everyone! Read Less
21 Helpful Votes
Sail Date: November 2018
We have wanted to try a luxury cruise for sometime. We have cruised about 15x on various lines including Princess, Carnival, Celebrity, MSC and Royal Caribbean. Here are some things to consider if you are used to standard cruise lines and ... Read More
We have wanted to try a luxury cruise for sometime. We have cruised about 15x on various lines including Princess, Carnival, Celebrity, MSC and Royal Caribbean. Here are some things to consider if you are used to standard cruise lines and debating on higher cost of luxury. Pros for us are fewer people, no crowds, food is amazing! There are 4 different dining venues and 2 specialty ($40 & $60pp). Regular dining room, Asian style, tapas style and our favorite cooking on a hot lava stone. Food was so good we did not do specialty restaurants. Room service has an extensive menu, available any time and Butler sets up linen table setting. You can get “room service” any where on ship when other venues are not open, like between breakfast and lunch. All inclusive is a plus. We have added drink packages on to previous cruises but it is very nice not having to sign every time you get a drink. Room is stocked with what ever you want, wine, beer and liquor. We asked for vodka and they brought a full size bottle! When we drink our bottle of wine it was replaced with another one. There is a butler and he was great but besides making sure our fridge was stocked I am not sure this was a big difference than a cabin steward. Maybe we just did not ask for much. They will shine your shoes, make dinner reservations... The cabins are fantastic, major pro! We typically do balconies or mini suites. All cabins are suites. Bottom ones are window, then floor to ceiling window, next are balconies. We had a deluxe veranda, booked last minute so not much choice. Lots of room, bathrooms are the best we have had. Great shower with rain head and hand held. The cons (for us) are the ship is reallly quiet, very few activities or entertainment. We do not go to shows in the theater but if you do know you will not find that here. We do enjoy a band playing in a lounge and music pool side. There are limited bars and they are not really set up for socializing around the bar. The main lounge has a small bar off to the side and the couches and chairs. There was a solo guitar player, really not much in terms of lively entertaininment. We would have loved an upscale bar with views to relax at in the evening and chat with other guests, A nice martini bar with mixologists would fit well on this ship. There is not main/grand staircase or center bar/entertainment area like you find on other ships. MSC has very attractive boats and I am fond of the rich wood look in lounges on Princess. Celebrity has some attractive areas as well. I am not a fan of goudi look of Carnival. The decks and public areas are very nice on SilverSpirit but could use a bit more elegance in lounges. Rich woods or maybe crystal lights, just something. The carpeting in hallways needs to be replaced, many stains and dirty looking, the walls are tile and I found them unattractive for a luxury ship. This may seem picky but when paying a much higher price your expectations do go up. The gym is super small, so if you work out you may be disappointed. I did a yoga class that was on a small out door deck, 6 of us barely fit. One day it rained so another fitness class was done inside in weight room area. There were 7 of us and barely had space to move, not to mention how warm it got in that little room. The instructor mentioned the week prior no one showed for a single class so I think 7 was a mass crowd. We were in port until 10pm or later but most shops close early so not a lot of things to do after dark. The casino can only open when at sea so it was open very late and the size was like an arcade. We are not big gamblers so this did not matter to us. You just have to think about what matters to you most. Overall the service, cabin, food and small number of passengers were a major plus! We had a very good vacation but most likely will not book again with SilverSeas. It was too quiet for us and not sure the high price tag was worth it. We would love to find a higher end option with more areas of entertainment and mingling. Read Less
Sail Date: November 2018
We chose this cruise as a means to pursue something different. Having boated on rivers for many years we thought cruising the Amazon would be a good extension of the activity. We looked forward to seeing the cities, wildlife and the notion ... Read More
We chose this cruise as a means to pursue something different. Having boated on rivers for many years we thought cruising the Amazon would be a good extension of the activity. We looked forward to seeing the cities, wildlife and the notion of seeing piranha fish. Embarkation was very smooth and they lived up to expectations. Our room was clean and well stocked with fruit and beverages. Out butler arrived and per our wishes supplied us with our favorites. As a matter of course he was always there for us and since we were traveling with a third person in another cabin, he hooked us up with canapes or dinner for three whenever we wished. It would be difficult to come up with a complaint and we tipped him accordingly. The cruise started off well enough with a stop at Devil's Island. This turned out to be quite good if not the best stop along the itinerary. The remnants of the penal colony are still standing and testify to the harsh conditions. There is a hotel on the island but we would have been hard pressed to stay there having seen it. Other stops yielded a perspective that Brazil has quite a bit of cleanup and pollution work in front of itself. At one stop, no activity was offered and the shore concierge couldn't suggest a reason to leave the boat so we didn't. We were lucky enough to spot pink dolphins from the Panorama Lounge that day, but if there's nothing to do, why stop there. The Restaurant was our favorite dining spot although we did enjoy going to La Dame a couple of times. Having a menue that changed at La Dame while we were aboard for 16 nights would have been a great improvement. We also ate at The Grill once and decided not to go a second time. The hot stone cooking while unique, generated quite a bit of smoke. On a hot sultry night with no wind it can make one person at a table of four very uncomfortable depending on which way the smoke blows. The pool bar lunch while tasting good, lacked service. We noted staff standing around in conversation quite a bit. On one occasion we waited a quite a while, and nothing happened until we got up to go to The Restaurant. We continued on our way at that point in spite of a very apologetic server. We ate at La Terrazza 2 nights, but the food was quite repetitive from both their own dinner menu and The Restaurant's lunch and dinner menus, and we preferred the atmosphere and service at The Restaurant. Disembarkation did not go as smoothly, starting late, requiring waiting in line numerous times (each time waiting for our color to be called before being allowed to wait in line), and eventually needing to drag all of our luggage to a parking lot and load it onto the seats in a small passenger bus for transport to the cruise terminal. Perhaps it was because we were the last ship to arrive in port that morning, and were last in line. Read Less
5 Helpful Votes
Sail Date: January 2018
We have sailed the Silver Wind before, but this time the crew was even better. Our service was outstanding. The itinerary was disappointing and several of the islands should have been totally skipped, but the service, food and overall ... Read More
We have sailed the Silver Wind before, but this time the crew was even better. Our service was outstanding. The itinerary was disappointing and several of the islands should have been totally skipped, but the service, food and overall experience was worth it. Our butler, Lori, was outstanding. Our room attendant was great! Our servers in every restaurant and every service area were second to none. There were so noted outstanding servers but Michael was among the best. The food was outstanding with a great variety every single day. The entertainment nightly was also outstanding. They performed at high levels no matter what the venue. The various guides and on shore help made things very simple and easy. We can't say enough about the ship, the crew, the way they make you feel at home, yet at the highest level of service you can imagine. We have stayed all over the world and in some of the finest hotels. Silversea service meets or exceeds that service in every way. Read Less
3 Helpful Votes
Sail Date: December 2017
Restaurants were good with exception of the French one. We had a poor waiter that night so service was not good. Ship was small and services limited . Butler service was a nice touch. Suite was nice. Salon was inadequate for pedicures ... Read More
Restaurants were good with exception of the French one. We had a poor waiter that night so service was not good. Ship was small and services limited . Butler service was a nice touch. Suite was nice. Salon was inadequate for pedicures and manicures, except the personal trainer was very good. . Pool seating was limited. Sailing was a little rough. Entertainment was not good as it was the same every night. I would select a larger ship for next cruise. Excursions were nice. The ship needs updating as it was worn. Our housekeeping was very good. A lot of the crew were very polite and helpful. Boarding and disembarkment were easy. I noticed that the early mornings were not easy for finding coffee as the area was half staffed or they would be out of cups etc. For the costs of the trip, we were disappointed in what we received. Read Less
5 Helpful Votes
Sail Date: December 2017
I will be upfront from the start ... I didn't think value for this cruise was good. The dining and room crews were very good. The overall management left me feeling quite disappointed. The cruise was not for me starting with ... Read More
I will be upfront from the start ... I didn't think value for this cruise was good. The dining and room crews were very good. The overall management left me feeling quite disappointed. The cruise was not for me starting with the first day. I didn't pay a lot of attention to the pre cruise information and thus wasn't fully aware of the dress code. With that being said, I could not get dinner anywhere on the ship with shorts on other than my room. I wasn't dressed sloppy, simply had khaki shorts and a polo on and was told the only place I could eat was my room. Not even by the pool. I had been traveling ALL day from the US to Barbados ( a Caribbean Island by the way) and can't get a hamburger on the ship in shorts other than my room ... come on ... that's taking the whole upscale cruise experience a little too seriously. Two of our excursions were canceled. The dive vendor in Aruba was unprepared for the divers and needed to go back to their shop to get more equipment. They didn't want to provide me transport to my hotel after the cruise - the only reason I needed transport was because they couldn't get us flights out on the day the ship returned. The entertainment was the same people every night - good - but the same five singers. The food was over rated and the fine dining restaurants were not as good as the main restaurant. The itinerary was poor, arriving at night in each port and with limited port time in Bonaire, which probably was one of the nicest islands. I would not recommend ... I know many will disagree however. I do like the size of the vessel but would recommend Regency Seven Seas over Silverseas. Read Less
1 Helpful Vote
Sail Date: December 2017
Looking for a cruise that could accommodate 3 of us in a suite with the dates that worked for everyone was our goal and this cruise met our requirements. The accommodations were great! The butler and maid we had were also over the ... Read More
Looking for a cruise that could accommodate 3 of us in a suite with the dates that worked for everyone was our goal and this cruise met our requirements. The accommodations were great! The butler and maid we had were also over the top in service. The food was better than expected. Wine was good but very frustrating to know what the options included. Many of the staff in the restaurants had little to no wine knowledge to understand what we were looking for and the main sommelier was rude to us and well as others. We noted this in detail on our on board survey that we completed. The true descriptions of some of the excursions were misleading as well. Especially the excursion in Barbados, where we pretty much sat on a small, cramped bus for almost four hours. We were under the impression that we would be getting off the bus more to take photos, etc. Read Less
4 Helpful Votes
Sail Date: December 2017
Chosen for itinerary and ship size, we were not disappointed. Our cabin was ample and we enjoyed the veranda coming into and leaving ports. Staff was super nice and eager to please - always smiling. The ship itself is showing some age ... Read More
Chosen for itinerary and ship size, we were not disappointed. Our cabin was ample and we enjoyed the veranda coming into and leaving ports. Staff was super nice and eager to please - always smiling. The ship itself is showing some age and needs some TLC/updating. Kudos to Allan the Cruise Director! The entertainment was cute - smaller ships do not get much variety or stars. Most enjoyable was the trio in the bar for some dancing. As for ports - skip Grenada, it's a pit! Bonaire was probably our favorite and the snorkeling was wonderful. The farewell tour of Barbados was a pleasant surprise, though the timing at the plantation needs to be worked on as all buses showed up at once! The guide on the bus was exceptional. We enjoyed meeting new people as we joined larger tables at dinner. We tried 3 of the 4 restaurants and they were all very good. We were not successful getting a reservation in the Grill. So word to the wise, book your dinner reservations early! Read Less
3 Helpful Votes
Sail Date: December 2017
This was our second time on Silversea. The ship is well kept, but old, and it shows int eh design. The itinerary was excellent, with a a different deep southern Caribbean port every day. The cabin, and I will not refer to it as a suite ... Read More
This was our second time on Silversea. The ship is well kept, but old, and it shows int eh design. The itinerary was excellent, with a a different deep southern Caribbean port every day. The cabin, and I will not refer to it as a suite like Silversea does, is nothing more than a standard balcony cabin on a mass market line. There is nothing special about it. It is small, and it is a misnomer to call it a suite. It does come with a closet, though the space would be better utilized as a part of the cabin proper. The bathroom, comes with a tub, but not a separate walkin shower. There is no door or curtain on 50% of the opening to the tub so water tends to go all over the floor. The bathroom is nice but very small. Dining is terribly slow in the main restaurant. The grill provides a much better atmosphere, and a better service. La Terrezza is nice but also very slow. La Terrazza and the Grill tend to make a big deal about reservations, but never seem to be more than 25% full, yet neither will accommodate walk ins until very late in the evening. Dinner service does not begin before 7:00, which is really late considering that there are no predinner activities. The crew is very outgoing, efficient, pleasant and thoughtful, in spite of what appears to be a complete lack of leadership from upper management. Upper management seems to be more concerned with putting on airs than with taking care of passengers. Thanks goodness most of the servers in the restaurants don't have that same attitude. The butler was more trouble than he was worth. He made a big show of writing things down so that he would not forget requests, and then promptly forget the things he had written down. W requested a few items to be delivered every afternoon, and for the for the first few days we had to call every afternoon to have the requests filled. These were nto complicated things. We requested a cheese plate each afternoon, along with chops and nuts to snack on. With the exception of the stop at Martinique the ports were all excellent choices. At Martinique there were no cabs available, and because we were there on a Sunday morning nothing was open. It was not worth the time it took to tender to shore. The rest of the ports and the excursions we took were excellent. Silversea should enforce there own limits on who takes excursions. We had four snorkel trips and on three of them we had people who were handicapped and could not climb up and down the ladders without assistance. This created potential safety issues. In addition the excursions did not match the written description that was provided ahead of time. While we might travel Silversea again , I would not sail on the Silver Wind again. Read Less
Sail Date: December 2017
We love Silver Sea and usually are not disappointed. The timing for us on this cruise was after major hurricanes hit the islands, so there were fewer excursions and less activities available. St. Bart's was particularly ... Read More
We love Silver Sea and usually are not disappointed. The timing for us on this cruise was after major hurricanes hit the islands, so there were fewer excursions and less activities available. St. Bart's was particularly disappointing since very few shops were open on Sunday and many were still damaged and not able to be open anyway. The butler feature that Silver Sea offers is usually something we brag about since you feel very special having someone wait on you and they personalize your service. However on this cruise, our butler was not very attentive. He was very pleasant and was always asked if everything was ok, but we had to ask him to remove a breakfast tray of dishes late in the afternoon, and one day had to ask for towels since they were missing. Our travelling companions in the room next door kept asking for ice because he didn't keep the bucket full. He did not offer to unpack or pack our bags. I don't expect this type of butler service to be the general case, but we were slightly disappointed. The small ships are the way to go for us, as the staff gets to know you very quickly and there are no long waiting lines for anything. We thought the food and wine was excellent. The entertainment was very good. Read Less
Sail Date: December 2017
We were there for purely for pleasure; getting pampered with superior service. The staff is superb and eager to please; this certainly makes up for a few minor things that were less than perfect. There appear to be small areas that ... Read More
We were there for purely for pleasure; getting pampered with superior service. The staff is superb and eager to please; this certainly makes up for a few minor things that were less than perfect. There appear to be small areas that suggest a management drive to reduce the cost of operating. Examples include (a) a very narrow selection of beer options (without paying extra) (b) nightly show room entertainment limited to a group six singers (who were quite talented) (c) enrichment was limited to one lecturer. Other minor distractions were the nightly menu in the main dining room does not provide information for guests to know that there are "anytime" options always available. The merchandise in the "boutique" is very narrow and "pricey"; there used to be some affordable interesting items. The evening menu in La Terraza is continuing to be strictly Italian cuisine; it would be nice if Silversea reverted to the style of the early days when the nightly menu's were varied and we could experience different styles of food. As is the case for most cruise lines, the shore excursions are generally overpriced. Read Less
2 Helpful Votes
Sail Date: December 2017
Wanted to try out this newest addition to the Silversea fleet. Had been past cruisers with them for many years (totalling 80+ seadays). Wanted a leisurely cruise in somewhere relatively close to home and offering warmth and sunshine. ... Read More
Wanted to try out this newest addition to the Silversea fleet. Had been past cruisers with them for many years (totalling 80+ seadays). Wanted a leisurely cruise in somewhere relatively close to home and offering warmth and sunshine. This cruise fit the bill. Very impressed with the suite assigned and found the public areas of the ship warm and welcoming. The embarkation was not as smooth as one would expect of a luxury small ship. After long flights to embarkation port, we did not appreciate the wait on shore for an extra 30 minutes because the ship chose to have a drill at that time of day. Dining was mostly good except for our experience at La Dame ( extra cost but below average quality of food). The Hot Rocks at the Grill continue their success with this concept and was a very good alternate dining venue for us. Dinner at the Terrazza was good but rather limited by an unchanging menu and generally not as satisfying as per our memory. Day time, the Terrazza was the go to meal venue for the majority. Pool was very good size and poolside had lots of space for loungers as well as comfortable poolside furniture. Several other outside areas on decks 8 and 9 for those who were inclined to avoid the poolside space. Forward observation lounge on Deck 11 was very small in comparison to other ships. Ships library was extremely limited and was an area that could be improved upon. No area where one could do a jigsaw puzzle during the voyage (Seabourn square concept). In terms of entertainment, the Silversea Singers all had good voices and were talented. We were grateful that the sound amplification was well managed and not excessive. Overall, a very enjoyable cruise and we would do more Silversea if it were on the Muse or the upcoming new sister ship. Read Less
3 Helpful Votes
Sail Date: December 2017
Wanted to give the Muse a second shot before final impressions, since the Sept cruise (our fist one on the Muse) was its maiden crossing. Also, had booked this in place of an 8-day Whisper cruise which we had booked but which had gotten ... Read More
Wanted to give the Muse a second shot before final impressions, since the Sept cruise (our fist one on the Muse) was its maiden crossing. Also, had booked this in place of an 8-day Whisper cruise which we had booked but which had gotten chartered out from under us. Since there was room enough in the suite, we brought one of our sons with us, age 35. This was our twenty-sixth Silversea cruise. We were in a Silver Suite on deck 10, previous cruise was on deck 11. As expected, the suite was really identical to the first one. Two exceptions: 1: the rainshower head was more mobile than the first time (first time it was either frozen in place or installed as a fixed shower head) and 2: the hot water came and went during the shower. Once the hot water was "fixed" on the first cruise, the temp was pretty steady. We started from Barbados (we had flown from the US two days before for some beach time, which got somewhat rained out during the one full day we had no obligations, and the winds were high leading to rough water). Embarkation on the 6th was easy as pie. Took a hired car from the hotel to the ship. No line. Luggage got settled very quickly. The usual white-gloved greeting at the gangway entrance to the ship, outside the reception area on deck 5. Included prosecco, water and juice. We were given our room keys when we checked in at the pier, and then were photographed for the ship ID card and turned in our passports at the reception area, prosecco in hand. That ID card gets you on and off the ship, so keep it safe and handy. We boarded about noon or so, with lunch available either in Terrazza (buffet) or Atlantide (table service). We chose the latter. Very cordial and attentive staff. Had to fill out the standard medical questionnaire re: gastrointestinal and cough disturbances. SUITE and SUITE SERVICE: Was sweet. Since we knew the ship, it was easy to find our suite after lunch. Some of the luggage was already there, some not (like mine). Nevertheless, those of us who could unpack did so. Since we were at leisure, we took our time, not a lot to do except wander about the ship (gave our son a tour) and attend the mandatory life-boat drill. No muss no fuss for the lifeboat drill, just follow the oral instructions. We had a different butler from the first cruise, but the same suite attendant, who remembered a lot of our preferences (i.e. the makeup of the bed blankets, refrigerator preferences, etc). When we did meet our butler, it was later in the afternoon, and he was able to find my suitcase (which took a long time to show up). A couple items went out for pressing from having sat in the suitcase for a few days--like my suit for the formal nights. Throughout the cruise, butler and suite attendant service was outstanding. Our son decided to use the couch itself for sleeping, rather than having it made up as a pull-out bed. Since his sleeping hours were irregular, the cabin staff worked around him for suite service, for which we were ever grateful. Our bed was firmly comfortable. And, as advertised there were robes in the suite. We recommend going up one or two sizes, since they run a little on the small side. Between the bed and the nightstands were reading lights, one each side, focusable and independently operated from the lighting system. Those came in handy. There was a clock radio with an iPod dock on the makeup table at the end of the bed, and this came in handy but was the only clock in the bedroom portion of the suite. So if you need something for your nightstand, bring a travel clock or a well-lit watch. The refrigerator door doesn't close very well, depending what's in it. There's an ice bucket in the fridge as well as cans and bottles. Plus, if you put a bottle of bubbly of some kind in there, it gets pretty crowded. Suite staff will bring just about anything in the way of wines, spirits, liqueurs and waters and they're complimentary, except the real premium stuff, which has a price list. Suite and loo/shower area were kept very clean. Shower and tub were separate. Verandah (balcony) was great in good weather (which we had). They are larger than the verandahs in the verandah suites themselves. A couple minuses: the TVs are embedded in the walls. This means the TV speakers can be heard through the wall. Our understanding is that this is being corrected. Never was really a problem for me, but the sound can come through if it's pretty quiet in the affected suite. Also, there are very few drawers in the closet area. So stuff was piled on shelves instead of in drawers. Different from other Silversea ships we have been on. Safe is small, not suitable for a full size laptop or iPad (iPad mini fit, barely). Plenty of space for shoes. Wooden and satin-padded hangers abound. One thing noticeable about this ship in contrast to other ships, hardly any real wood. Plastic laminates for walls and the uncarpeted floors, plastic wall frames, bannisters. Light colors which enhanced the feeling of spaciousness. DINING: There are eight venues, all different, and we took advantage of five of them (had done LaDame previously; we passed on Kaiseki and Silver Note (which we had also done previously). So that left Atlantide, which has a weekly changing menu, Indochine, (also a weekly menu), Terrazza, less frequent change, Spaccanapoli (pizza--thin crust) and Pool Grille. In the past, the paticular restaurant dictated the dress code. Now the dress code has been revised to reflect standard formal, informal and casual nights ship-wide. Please note that informal means jacket (no tie necessary) in any indoor venue after 6PM. If you prefer casual, you have to be outside or in your own suite. Contrary to previous availabilities, course-by-course restaurant dinner service is NOT available for room service (since there's no "retaurant")...there is an "All Around Dining" menu for that. Pretty standard stuff, but nothing like in the various venues. And I had to special order chicken soup for one of the venues (came as a consomme with thin julienned carrots). The triple-clarified beef consomme was EXTREMELY spicy, couldn't finish, even though it was in a small bowl. We ate at pool grille the first and last nights. Pretty windy, we had to wrap up. There are infrared heaters there and at Spaccanopoli. Very loud diners at some of the tables, especially the second time. Overall the food and beverages were great in all the venues, and the menu changes added to the variety. If you want a special order, like rack of lamb or steamed rather than grilled lobster tail, have to state so 24 hrs in advance. They are very accommodating. Some minuses: In Terrazza, the doors to the alfresco dining area can tend to stay open, and if it's windy outside, it's windy for part of inside too. Sometimes service is slow, depending on the experience of the waitstaff. Be prepared to take an hour and a half for dining. Atlantide and Indochine are open seating dining. On two occasions there was no space available when we went to Atlantide...the wait would have been at least 45 min. So we went over to Indochine, got seated right away. Terazza has two hand-washing sinks for guests, which we didn't see used very much, although we used them all the time. They're a good idea, especially since good handwashing beats sanitizer spray, especially to control norovirus. The line ought to award prize points to passengers with each use. Lunch was also avilable on the pool deck, with the accompanying bar service. Very nice pool deck menu. And much of the stuff is prepared right before your very eyes. During at-sea days, sometimes special dishes are prepared right on the deck, like paella. ENTERTAINMENT and ACTIVITIES: We did not attend any enrichment lectures, in contrast to previous cruises). We did co to a couple of entertainment shows. Some are better than others, and we've noticed quite a bit of change over the years. A lot depends on the company that supplies the entertainers and at what price (dictates the quality and experience of the cast). Some of the castmembers are new to the group, depending on the timing of them joining the ship, but they all seemed to blend very well. There was also a magician on board for a couple of shows. Generally we were either to tired to attend (most of the shows start at 10pm), or were still at dinner. Felt no obligation whatsoever to hustle just to go to a show. The only hustle we did was for shore excursions (of which we did three). We played team trivia most days, it is generally fun, sometimes a bit cutthroat (all for a bookmark or logo bottle opener). There was non-cast entertainment frequently: a piano player in La Dolce Vita (the bar), also a guitarist-vocalist), the Silver Muse Trio, a disco, and a duo in various places, and at SilverNote, a supper club-type of music entertainment. There were the other usual activities, like bridge, basic language instruction, coffee chats, etc. There were religious services on board, Sunday "church", Friday Jewish Sabbath, Hanukkah, and the grand staircase railings were decked out in Christmas decorations (hard to hold onto a railing in that case-->dangerous!). Sometimes clergy are aboard, depending on the type of religious activity. OVERALL SERVICE: Great throughout the ship. Earliest bar to open was pool at 9am. Prior to that you could get coffee at breakfast or via room service. The only coffee venue open earlier was the Arts Cafe: 6am or so, with coffee and snacks, but a very small place with not enough room, and hard to find a seat. In contrast to some of the other ships, the "observation" lounge doubles as a library, no early coffee service, but regular bar and hors d'oeuvres in the evenings. Generally there are plenty of places to find a beverage (leaded or unleaded), and of course, there's always in your suite. The maitre d's especially and many of the waitstaff go to great lengths to remember you, and that's an awesome plus. Everybody was kind and willing to go the extra mile, with one exception: my wife was "scolded" by a castmember (seriously!!!) for what was a perceived cutting of the line at immigration inspection, even though she was following the immigration officer who told a bunch of us to follow him when a new immigration passport inspection table opened. That was demeaning. Doesn't matter that she was wearing an ill-fitting black dress. Truthfully, I'm going to follow the guy with a uniform, ICE or CBP badge and a Glock). She reported it to reception, but received no apology for something that should not have happened. BIG MINUS!! PORTS and SHORE EXCURSIONS: Good choice of ports, although for great beach activities, not enough time was spent at the good beach ports, and more time was spent at shopping ports, even though Bonaire shops were mostly closed because of it being a Sunday. We zip-lined on St. Lucia (for the third time), beached it at Caya Levantado (Samana, Dom. Rep.), catamaran sail-snorkeled at Aruba, and were on our own at the terrific beach in Grand Turk, right at the end of the pier. There was also a cluster of good shops and a Margaritavile right there (it's called staggering back to the ship after the beach and Margaritaville, taking a long nap). There were scuba excursions offered, moreso than in the past (for awhile there were no scuba excursions offered, but "the times they are a changin' "). Although we are divers, we have elected to go on our own in the past, and there was a hefty price difference between some of the ports, not sure why. $249 for a two-tank dive at the Dominican Republic??? Caya Levantado had a great beach, although there were comb jellyfish in the water, which give off a bit of a sting, just a bit, though. The beach break had been advertised as beach barbecue with open bar, and greeting by native dancers. No dancers, barbecue nothing great and sometimes inedible, and bar was a cash bar. So somebody had difficulty with communication. Thank goodness for the beach and its attendants, as well as the water, even with the jellies. There were a couple of small children on the ship, a 3-year old and a five-year old (we think those were their ages), different families and both extremely well behaved. That's in contrast to some of the adult passengers. Our son, although chafed at the dress code, actually enjoyed the cruise a lot. His work uniform is a pair of cargo-shorts, steel-toed boots, a t-shirt, a tool-belt and a protective helmet (professional stagehand for concerts, trade shows and conventions). We would definitely go again, and actually have three more Silversea cruises booked. Shadow, Cloud Explorer, Whisper. We've sailed the Whisper the most, with Spirit in second place, but since the Spirit is going to be enlarged, we think it will be too big and crowded for us, having been spoiled by the smaller ships, including the four originals. But for a good feeling of intimacy and dine-where-and-when-you-want, this is the line. Read Less
2 Helpful Votes
Sail Date: December 2017
TO experience the new Muse and relax with friends. We have taken over 50 cruises, mostly on luxury lines and many times with Silverseas. embarkation was perfect.Stateroom(605) very good.Certainly the nicest of any line in minimum ... Read More
TO experience the new Muse and relax with friends. We have taken over 50 cruises, mostly on luxury lines and many times with Silverseas. embarkation was perfect.Stateroom(605) very good.Certainly the nicest of any line in minimum category. Very nice bathroom, but wonder why no drawers, difficult location for trash can, and small facial tissues(all minimal objections). Veranda spacious with two adequate chairs and one table. Our butler was terrific. Our friends, who had a two bedroom owners suite fired their butler and he was replaced with a satisfactory one. The restaurants varied as to quality and service. The french one, La note I think, was terrific and worth the additional charge..we went twice. The additional charge sushi restaurant we cancelled because of some complaints from other passengers. The buffet was very good. The pizza place was poor in both quality and service. Hot rocks very was very good. Entertainment was minimal as was afternoon tea service. Cruise directo was professional and excellent. I doubt if we would book the Muse again and are concerned if Silverseas is knowingly reducing the overall quality of their operation. We have booked the Wind for the transatlantic April 6 cruise and will be able to make a better judgement. Read Less
2 Helpful Votes
Sail Date: December 2017
My sister and brother-in-law as well as my wife and myself have just retired and wanted to get away for relaxation. Happy to just cruise along and not need to visit the ports. Loved just sitting on the veranda with a drink in hand reading ... Read More
My sister and brother-in-law as well as my wife and myself have just retired and wanted to get away for relaxation. Happy to just cruise along and not need to visit the ports. Loved just sitting on the veranda with a drink in hand reading a good book as the Muse sailed along. Did not need to visit every port. My only gripe was that much of the sailing was during the night. However, the 2 sea days included bridge lessons as well as a duplicate game given by Sharon, one of the best teachers we have had teach. The fitness facility was much better equipped and larger than the other Silversea ships we have sailed on. Food was gourmet. Worth eating at La Dame even with the high surcharge. The lectures were excellent as well as the entertainment especially Levent the comic magician. Read Less
4 Helpful Votes
Sail Date: December 2017
Very relaxing cruise on this gorgeous new (2017) ship. Just the right size with about 600 passengers. Enjoyed choosing from a variety of different restaurants for our meals. Food was the best we have ever had on Silversea. Sometimes ... Read More
Very relaxing cruise on this gorgeous new (2017) ship. Just the right size with about 600 passengers. Enjoyed choosing from a variety of different restaurants for our meals. Food was the best we have ever had on Silversea. Sometimes there seemed to be a need for more wait staff as service could be quite slow. It seems unnecessary to charge guests $60 each for choosing to dine in 2 of the restaurants given that the fares for such a luxury cruise includes almost everything else. Stayed on the ship most of the time as we had visited several of the ports previously. Veranda Suites are very large for cruise cabins. Two large, inside the wall, TVs. Plenty of movies from which to choose. The Spa staff are superb so we enjoyed various services. Staff do try hard to sell you spa products after the services. Looking forward to our next cruise on the Muse. Read Less
1 Helpful Vote
Sail Date: December 2017
We meet some great people allowing many opportunities for fellowship, etc. The Muse is a very nice ship with great appointments. The staff was attentive. Special recognition to our cabin butler and his associate. The food was great in ... Read More
We meet some great people allowing many opportunities for fellowship, etc. The Muse is a very nice ship with great appointments. The staff was attentive. Special recognition to our cabin butler and his associate. The food was great in all the restaurants with outstanding wine selections. Shore excursions meet and exceeded our expectations, Notables were Grenada, Bequia, Turks and Caicos, and Key West. Great shopping, great beaches, great Muse cruise guide and great security. We felt very safe and comfortable leaving the ship. Evening entertainment was acceptable. We would suggest a more diverse (Afro, Latin) performers. Embarkation and disembarkation was smooth and we had access to our cabin earlier that expected. We would definitely travel on the Muse and Silversea again. Hopefully, we hope to cruise the Latin (South) America area in the fall 2019 /spring 2020 period. In light of cruising in the Caribbean, I would have liked more casual days on the ship. Read Less
2 Helpful Votes
Sail Date: December 2017
To summarize a cruise with "Silversea" would be to say it is like a "Cinderella Experience"! I realize everyone has their own preconceived expectations on what they are anticipating from "Their" cruise with no ... Read More
To summarize a cruise with "Silversea" would be to say it is like a "Cinderella Experience"! I realize everyone has their own preconceived expectations on what they are anticipating from "Their" cruise with no "2" being the same experience. To be sure there are individuals on each ship that are accustomed to being surrounded with staff that can address their every need and for them the cruise is merely an extension of their everyday lifestyle. However, it is perceived that for the vast majority on the ship, being treated with the level of "Silversea" personal detail is enjoyed and very much appreciated! Our close friends of 50 years invited us on this cruise and even though they have cruised on Silversea many times this was our first. Traveling about 12 weeks a year we have had the good fortune to travel almost all over the world, but this is only our 5th cruise, most have been on small ships with suite accommodations with accompanying staff . My first impression of Silversea is one of understated elegance and sophistication. The "Muse" certainly adheres to this theme and yet still remains open and inviting. We dined at all venues with the exception of the Japanese and found menu items on each menu that were over the top. We have to admit that part of the charm of this ship was great weather and sharing memories with such close dear friends. However, if I had to single out only "One", reason to chose Silversea over the many other choices available to you it would be that the staff and senior crew are exceptional individuals that go out of their way to make your cruising experience a memorable and enjoyable one. So if the shoe fits, put it on and you also could have a "Cinderella Experience"! Harry (MBSC) Read Less
1 Helpful Vote
Sail Date: December 2017
We chose Silversea some 18 months ago, because we have cruised with Regent and Seabourn and wanted to make a comparison. Silver Muse was a perfect choice because of the destination and timing. The "new ship" factor also helped! ... Read More
We chose Silversea some 18 months ago, because we have cruised with Regent and Seabourn and wanted to make a comparison. Silver Muse was a perfect choice because of the destination and timing. The "new ship" factor also helped! We traveled to Barbados independently on the day before we embarked the ship. We have been to Barbados many times, and our stay was entirely in our hotel. Embarkation was smooth on the following day, and we were aboard and having lunch quickly. Our stateroom was ready at around 2pm, and our luggage was delivered at the same time, including the suitcase that we had sent ahead using the Silversea service. Our stateroom was on Deck 8 midships, and was superb. Our butler Anu made himself known quickly, and was very attentive throughout the cruise. We loved the decor on board, as modern and minimalist suits us. We found the dining venues to be excellent and the service in all areas of the ship was excellent. We know the Caribbean quite well, and liked the islands visited. We always enjoy going to Bequia and the Dutch Antilles were a lovely surprise. We remained on board at some venues, as we had been before and were playing bridge at the time. Overall a fabulous experience, we will travel with Silversea again having booked a future cruise while on board. Read Less
2 Helpful Votes
Sail Date: December 2017
We boarded Silver Wind in Barbados. She gleamed in the sunlight. The interior of the ship was mostly fresh following recent refurbishment. From the start the ship had a friendly feel. The crew soon knew us by name. The food was of ... Read More
We boarded Silver Wind in Barbados. She gleamed in the sunlight. The interior of the ship was mostly fresh following recent refurbishment. From the start the ship had a friendly feel. The crew soon knew us by name. The food was of excellent quality and was served hot. At lunch the pool grill was occasionally a little chaotic. We had one shore excursion cancelled due to a problem ashore. We were quickly reimbursed with no problem. The entertainment was excellent. There was a very energetic group of six singers.The ports were excellent, especially Tobago. In St Lucia the ship was joined by sister ship, Silver Muse. We visited that ship. It was clear that the teething troubles on The Muse had been corrected. The seas were a little choppy on our last night on Silver Wind. The ship rode the waves well. Disembarkation in Barbados went smoothly We are looking forward to our next Silversea cruise. Read Less
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