I've always heard how amazing Silversea Cruises are, but I was completely underwhelmed for many reasons. First I believe the crew hates Iceland since they're mostly from Philippines and Nigeria. I think they are doing their best but nothing like I read about prior to my cruise. The food was mediocre at best, especially in the main dining room, Atlantide. Pool grill was the best but in spite of ...
We chose this cruise because we really liked the itinerary and have always wanted to try Silversea. We were very disappointed. Beginning with no one from Silversea to greet us at the hotel where we had to wait for several hours in the lobby after our plane arrived until we were bused to the pier. After a few hours we took a shuttle to just get out for a bit and have lunch. We understand some ...
Embarkation very chaotic
The room is very nice but the bed is small
Room staff very good
Restaurant - staff generally poor and not very helpful
-maitre D of the main restaurant is non existent
-food quality is hit and miss and mostly miss. not the same as Oceania or Regent
- the communication system between kitchen ...
We chose Silver Sea based on previous excellent experiences.
Cabin was not acceptable, see below.
The Manager of Guest Relations, Ms Ana Pedroso De Lima, could not see us for the first two (2) days of the cruise because she was "busy".
The food was generally tasteless. The presentation was often pretty good, but the food just didn't taste good. A big disappointment from our previous ...
Meeting with Hotel Director later this am. Very sad. Our friends who are with us usually go on Regent. 1st time on SS and because of this experience will not go back on SS.
Women`s restrooms on 4th Fl (outside of restaurants) and 7th Fl repeatedly disgusting, out of towels, etc. Female Japanese guest observed to be trying to clean restroom 4th Fl (outside of restaurants) herself!
Last ...
Wanted to see the Fjords. Had nothing to do with Silver Seas. Our friends had a so-so experience on an exploration type cruise so wanted to give the more conventional cruise a chance with SS.
The wait staff, especially the so called head maitre d were terrible. Bepin, Norbert, and Samuel were great. In fact, we went to IndoChin the last 5 nights because the service was so bad elsewhere. ...
I had never been to Lisbon nor the other ports on the cruise. I also wanted to experience the new ship Muse and that was a mistake. Many of the crew members were not professional and the dining arrangements were horrible. The food in many instances was sub-par and with no flexibility of changing venues. Not having an open dining facility was a huge mistake which prevented guests to join one ...
We love Silverseas cruises, this is our 5th with the company, our 4th ship and the first on the newest addition to the fleet, Silver Muse.
Our cabin (Deluxe Balcony) was just as good as we've had on Whisper and Shadow, and our cabin attendants were fabulous. We can't rate the butler and his associate highly enough, especially during the few days I was ill. That's a consistent feature of ...
Chose cruise for the Itinerary. Lisbon wonderful city spent two days prior to embarkation for private tours. Embarkation was smooth. Within two days our cabin started to squeak so loudly we could not sleep for over four days.
It had to do with the construction of the molding around the ceiling. You could see that they had this problem previously because it looked "Gerry-rigged. After ...
it supposed to be a luxury cruise with great service but it turns to be an old and dated ship, a mid level ship has way better public areas, the spa is a shame, old, bad quality and terrible facilities.
the main Restaurant is the only one that delivers a excellent service and quality of food, the rest the food was good but service is mediocre at best.
the bars services were terrible as well ...