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8 Silversea Asia Cruise Reviews

I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I ... Read More
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I have done 27 Cruises and it is 4 - 4.5 stars at best. So in summary I paid a six star price for a 4 star ship. Everything on board is the cheapest of the Cheap. Even the bottled water in the cheapest they could buy. No Evian here - cheap water from somewhere in China. Ship - Tired and Run Down. Staff - poor levels of english and you have to ask for everything 4 times Management - Don't care - we told them of our dissappointment only to be ignored - One manager organised one special meal for us and that was it. Special Requests - At first they tell they can't do special things for you hoping you will stop asking then after a while the reluctantly give in and get it for you - not what was expected on a "6 star" ship. Don't expect any pampering on this ship. They claim to have daily yoga, pilates and fitness classes - they had nobody on board to do them. Out of 27 cruises Silversea are in my bottom 5. Read Less
Sail Date March 2019
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side ... Read More
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side of our deck . The Butler was visible sometimes and not others . Tried twice to phone room service and was cut off . The patio door was not sealed properly and difficult to open/close . The weather was appalling on 90 % of the journey and was too near the front of the ship despite being described as midship and the rolling and banging was awful . Many of our group were sea sick . No kettle or tea coffee in room at all , water was provided in mini bar from a unsealed bottle that was refilled by the butler . The ship needs a refurb and is tired and tatty in some areas The food was not as good as I expected from this high end cruise line . The breakfast was bland and most of it congealed warm at best and the choice was limited .Hot plates available on request ?? Eggs available on request which took 10 minutes hardly anyone serving behind the station , burnt ( every day ) pastries. The only thing the staff insisted on in the terraze is carrying your plate from the buffet where you had chosen your food to the table ( could be as near as 5 steps ) which is the most ridiculous thing ( unless you needed help of course ) and I tried to avoid this with no success most days . Lunch wasn’t much better except on deck ( when it was open due to extreme weather ) where the food was really tasty and hot . Dinner in the restaurant was ok , the portions were a joke , with a steak one night there was three tiny pieces of warm pepper , a sliver of cooked onion and nothing else . The choice of puddings were sparse except ice cream and much too much chocolate . You could have three praline sweets and that was a choice ! On New Year’s Eve there was a gala dinner which was ok a few tiny courses and a main. There was very little to do during the day , the chronicles which advised the activities included picking up your crossword and daily puzzle from the library and the fact that there was someone to help with language for foreign speaking guests . The daily quiz with Moss was a highlight but the singers were mediocre and on in the theatre far too many times. We sailed from Bangkok into a tropical storm and had to miss ho chi minn city completely and spent 5 days anchored in Ha Long bay where after having done trips the only activity was being taken by shuttle to a large shopping centre half an hour away . Setting off from there eventually more high seas until arriving in Hong Kong where once again the shuttle bus dropped people at a shopping centre about half an hour away . At night was looking forward to the light show I had heard so much about only to be told we were in the wrong harbour and wouldn’t see it where we were . At dinner that night all we could view from the windows in the restaurant was the side of the boat refuelling for the next trip . I have never paid so much for a cruise and been so dissapointed. The weather could not be helped but everything else was such a let down . The only thing I will say is if you are a budding alcoholic this is the cruise line for you . Far too much alcohol with nothing else to do , many guests took full advantage and were loud , brash and inconsiderate despite being very upper class. I would never recommend this ship or company to anyone and I have read dreadful reports about p and o on cruise critic as well as good ones but for me there is no comparison . This is definately Not 5 star or and higher and its back to p and o for me and reasonable priced drinks and excellent itinerary . Read Less
Sail Date December 2018
I see SILVERSEA is getting mixed reviews. SILVERSEA advertises and charges in the ultimate luxury category but after two cruises, my experience is it is clearly not. I described our experience in a previous local post as: ... Read More
I see SILVERSEA is getting mixed reviews. SILVERSEA advertises and charges in the ultimate luxury category but after two cruises, my experience is it is clearly not. I described our experience in a previous local post as: "misrepresented in the advertisement, lack of planning very evident, mismanaged on the ship, disregard for passenger interests, and the withholding of critical information." I saw a Facebook post that asked the question if anyone else is noticing the decline in SILVERSEA after the purchase by Royal Caribbean. Yes!! We were on the SILVER SHADOW, leaving Tokyo on Sept. 28, 2018 and arriving in Hong Kong on Oct. 14. I see on your site that others on this same horrific boat ride posted very negative reviews. Trying to outrun two super typhoons was traumatic, but the way it was managed was much worse. We kept our local upscale West Lake Hills, TX Travel Agency apprised throughout the ordeal followed by a thorough debriefing upon return. Clients expect a travel agency to be very knowledgeable and truthful with them on recommendations. I found that our agent continued to promote SILVERSEA even knowing of serious problems. I would recommend doing your own research by reading actual customer reviews on places like Cruise Critic. 1) WITHHOLDING INFORMATION SILVERSEA HAD A DUTY TO REPORT - We purchased the SILVERSEA "REST ASSURED" Insurance plan that was advertised by the cruise line as “true peace of mind” to provide 100% cruise credit for air, hotels and cruise for cancellation up to only ONE DAY before the trip. SILVERSEA's Captain even admitted they were tracking the super typhoon headed straight for us THREE DAYS before scheduled sailing. SILVERSEA failed in its duty and their own policy to tell us or our travel agent therefore foreclosing on our opportunity to utilize the insurance and reschedule the cruise. The insurance plan they sell themselves seems to be a conflict of interest. 2) NO EVIDENCE OF REFURBISHMENT - SILVERSEA advertises that the SILVER SHADOW was refurbished in 2017, but we were on that same ship in 2016 and 2018. We saw no evidence of same. The old orange and gold colored upholstery had dirty spots that I sent a picture of to our travel agent. A chair in our cabin literally collapsed when I sat in it and I’m small. They were painting verandas during the cruise and piled the outside furniture in our cabins for painting and drying. They were cleaning hallway carpets and leaving loud fans on to dry it for hours. This maintenance work should not have been going on during a cruise passengers paid $30,000/cabin for. 3) POOR ITINERARY PLANNING - It seemed that SILVERSEA just threw the itinerary together without doing proper research. The ship arrived in Beijing on China’s ANNUAL national holiday and in Hong Kong when the port was closed to taxis because of an ANNUAL bike race. Any cruise company should know to schedule around major annual events like those. With only a one day sailing delay, those overwhelming crowds and confusion could have been avoided. 4) NO DISCLOSURE ON TYPHOON SEASON - SILVERSEA neglected to advise customers that the cruise was scheduled during the high season for typhoons in that part of the world. As soon as we got on the ship, in an all-passenger meeting, the captain told us we were responsible because we should have known. No one did and he immediately offended us all. Our supposed upscale West Lake Hills travel agent was apparently unaware or did not tell us they were recommending a cruise in an area experiencing typhoon season during the time of our cruise. As a result, passengers were subjected to two super typhoons with the Captain telling us to eat and drink as little as possible, including water. 5) APPARENT MISREPRESENTATION OF MAJOR FACTS - SILVERSEA told us there was A NEW CHINESE POLICY THAT PROHIBITED THEM FROM SAILING FROM SOUTH KOREA DIRECTLY TO CHINA which made SILVERSEA have to cancel many passengers’ top port in Seoul CAUSING THEM TO MISS THE DMZ. When I checked, both a US Senator and US Congressman reported finding NO POLICY OF THE KIND and other cruise companies confirmed there was no such policy. Other ship’s had in fact sailed from South Korea to China. Passengers speculated, and there was unverified evidence, that the excursion SILVERSEA sold us for the DMZ was not available on the day we were scheduled to be there and they were using the fabricated policy to hide that. 6) Cruise Critic has requested that I provide more on-ship experience information. Trying to outrun two super typhoons consumed most of the time, eliminated ports and excursions and impacted the on-ship experience. The positive was passengers bonded together in our fear and anger. We are aware of a number like us who have submitted claims for reimbursement. One person mentioned his claim on his Cruise Critic review. We liked the passengers from all over the world and we still keep in touch. I would rate food, entertainment and activities on board as average or below. Since the Captain told us to cut back significantly on our food and drink intake, obviously that normal experience was diminished. Seasick pills were distributed. A further disappointment on the food was, unlike the advertisement, it did not reflect the culture we were in except for one final buffet. The wellness director was just a snake oil saleslady trying to make an extra buck for herself. It was disgraceful and one passenger I met said she wrote on her evaluation that the person was inappropriate for the job. Communication was confusing or lacking, causing getting on and off the ship at ports very frustrating. We almost missed an excursion because of wrong information. The butlers were the positive point of the cruise always giving good service. Another positive was the thought-provoking and interesting political speaker and the port speaker. Many of our ports and therefore excursions were cancelled because of the weather. The one good excursion was the Terra Cotta warriors. It is an expensive excursion but we thought worthwhile seeing. We cannot recommend SILVERSEA because honestly, we cannot trust them. The information above is important for people to know. I plan to continue publicizing these facts until SILVERSEA decides to do the honorable thing for passengers they have wronged." Read Less
Sail Date September 2018
After waiting a year and a half for this cruise, we embarked in Tokyo, at 2:30 on Sept. 28th. At 4:00 we had the life jacket review, and immediately thereafter there was an announcement of an important meeting with the captain in the ... Read More
After waiting a year and a half for this cruise, we embarked in Tokyo, at 2:30 on Sept. 28th. At 4:00 we had the life jacket review, and immediately thereafter there was an announcement of an important meeting with the captain in the lounge. Upon entering the lounge, we found the captain on the stage with a huge map, showing the coming Tyohoon Trami, coming straight southbound into our voyage northbound. We were going to run right into it. The captain said, no less than 10 times, “it’s going to be very very bad.” Passengers began asking if we shouldn’t be getting off the ship and the only thing the captain would respond was “it’s up to you individually to decide what you want to do but it’s going to be very very bad.” Other passengers asked if we should get off and fly to another port and meet the ship, and the captain stated that wasn’t a good idea because he couldn’t guarantee being able to dock in any given port. Osaka, our first port, had already been canceled, and the typhoon was set to hit Hiroshima, our second port, in 2 days. We also couldn’t stay in Tokyo as the storm was due to hit there in about 4 days. We left the meeting, with about 25% of the passengers and went to call American Airlines. Luckily we got the last 2 seats to Los Angeles for the following night, The ship personnel could not give us any other guidance, other than to tell us they had enough sea sickness medicine for every passenger, and the captain said we were going to need it. We ate dinner, went to sleep, had breakfast and went to the airport for our flight home. We were on the ship for 24 hours! Upon our return home we called Silversea to trfind out about a refund and we were told they would get back to us. We’ve been home 19 days and haven’t heard from anyone!! Read Less
Sail Date September 2018
Friends suggested it would be a great vacation my first in over 20 years I saved up all year for this snd everything about it was a huge disappointment the captain snd staff did nothing to make me feel safe in the upcoming typhoon and I ... Read More
Friends suggested it would be a great vacation my first in over 20 years I saved up all year for this snd everything about it was a huge disappointment the captain snd staff did nothing to make me feel safe in the upcoming typhoon and I left the ship due to my great for my safety along with 8 other people in my group there was NOTHING remotely luxurious about this ship it looked old and in need of a makeover and the room was sad snd depressing and in need of an major update it was really shabby the crew and captain had. I plan for the impending storm and made all of us terrified instead of feeling safe I would never recommend this cruise line to anyone it isnot what is advertised and I lost a lot of hard earned money for nothing and had no vacation at all Read Less
Sail Date September 2018
We chose this expedition cruise because of the unique itinerary and promise of an active experience. We have gone on 15 cruises on various lines. Silversea let us down repeatedly. ITINERARY: Upon arrival, our staterooms had a letter ... Read More
We chose this expedition cruise because of the unique itinerary and promise of an active experience. We have gone on 15 cruises on various lines. Silversea let us down repeatedly. ITINERARY: Upon arrival, our staterooms had a letter saying the entire itinerary was changed saying they didn't know anything until the morning we boarded but later found out this was not the case as crew told us they knew weeks before. Instead, on our 14 day expedition, we had 2 days of zodiac as tenders but not to explore, 0 days canoe, 0 days kayak, 0 days biking and limited hiking. We had frequent, long bus tours instead to dirty, impoverished areas and 1 day to a market that already was closed. Beaches we visited were covered in trash, including floating in the water. ROOMS: Poor air conditioning in many rooms so they moved us to lower decks. Very small with little room for belongings. TV only had movies and no direct TV for live news. Room staff were excellent and could not do enough for us. They were the highlight. BATHROOMS: Only 1 person can be in at a time and even with 1 person on the toilet or grabbing a towel, they would keep hitting the door. No room for toiletries. SHIP: Very tired, old and in desparate need of a dry dock renovation. There were no quiet spaces and the decks had no areas with shade for laying out, only direct sun. FOOD: "Maine lobster" night featured a single, small, entire lobster no bigger than 1 finger. Portions nightly were small and quality below average. EXPEDITION TEAM: Cruise director Louis was very unengaged, unapproachable and unavailable. He kept himself scarce. Since the director sets the tone, all the staff was disengaged with the exception of Susan, who you could tell really loved her job. The rest of the team was unenthusiastic to the extent that some were sleeping while on tours with us. Read Less
Sail Date February 2018
This was the last voyage before taking the ship to dry dock to refurbish it. The refurbishment should have been done five years ago! The rugs were stained, the toilets didn't work, the rooms were shabby. All of the passengers were ... Read More
This was the last voyage before taking the ship to dry dock to refurbish it. The refurbishment should have been done five years ago! The rugs were stained, the toilets didn't work, the rooms were shabby. All of the passengers were complaining. In addition, they were understaffed. The service was terrible! It took an hour to get a cup of cappuccino at breakfast. I got severe food poisoning on the last night and vomited and had diarrhea all night long. I notified our butler, who did not seem to care. My wife said "This is NOT a luxury cruise line." We have sailed on Seabourn and Regeant multiple times. We will stick with them. Silversea should be ashamed of themselves for sailing this ship in it's terrible condition. They told us they are the "number one luxury cruise line." This is a lie. NEVER AGAIN!!!!! I think we deserve a refund. Read Less
Sail Date January 2017
We had great expectations for this alleged 6* cruise ship but we were disappointed in very respect other than with the 'waiter & room service staff'. The ship is very 'tired' with the furniture in our cabin (542) ... Read More
We had great expectations for this alleged 6* cruise ship but we were disappointed in very respect other than with the 'waiter & room service staff'. The ship is very 'tired' with the furniture in our cabin (542) showing serious signs of wear - the sofa was a disgrace. Some bed sheets were discoloured/stained and the towels were 'hard'. It was impossible to view the TV comfortably due to its elevated position. For 4 days we had extraneous high pitched intermittent noises at all times of the day & night which the technicians were unable to fix. When the swimming pool was being filled or emptied it was not possible to stay in the cabin due to the noise and vibration. The food was tepid or cold when served and the range and presentation was poor - certainly well below Regent,Azamara and Princess standards. I met the Hotel Director to discuss my views but he was in denial and indicated to me that as 59 other comment cards all indicated that all was well my comments were not valid. An insult! Maybe you can please most people with mediocre service and poor food - if people continue to use this ship and are happy then so am I because this means more space for me on better ships. His excuse for 'cold' food was that the temperature in Hong Kong when we left was unusually cool so it was not possible to serve hot food - what nonsense. After my comment they did so on the final night. Read Less
Sail Date March 2015
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