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107 Silversea Asia Cruise Reviews

I chose this cruise to join a family group. It was my 6th cruise but first on Silversea. It was the best cruise ever. The service,crew and entertainment was outstanding. I loved the smaller venue which allowed us to get to know the other ... Read More
I chose this cruise to join a family group. It was my 6th cruise but first on Silversea. It was the best cruise ever. The service,crew and entertainment was outstanding. I loved the smaller venue which allowed us to get to know the other guests and staff. This made the time on board very friendly and personable. I felt so welcomed and special from the time we boarded until we disembarked. The prepaid tours were excellent giving us an excellent insight at all sites. Sue the excursion director was helpful in last minute changes which allowed us to see the super bowl and not miss a tour that was top on our list. The cruise director Mr Moss went out of his way to advise us on the availability of watching the super bowl. His personal show was one of the best performances. However it should be presented on a night at sea so you can’t miss it. We came in at the end after attending a fabulous on ground evening excursion. Kennan our butler went above and beyond to serve us. I miss him so much!!!! The entertainment had something for everyone. There were activities I missed only because of enjoying the spa or pool or just laughing with new found friends. I can’t wait to sail again on Silversea!!,, Read Less
Sail Date February 2018
We chose this particular cruise due to its itinerary. Due to some negative reviews I was becoming increasingly concerned regarding the ships presentation. I should not have worried, the ship was in my view well presented, yes, it is ... Read More
We chose this particular cruise due to its itinerary. Due to some negative reviews I was becoming increasingly concerned regarding the ships presentation. I should not have worried, the ship was in my view well presented, yes, it is showing some wear, however like a good bottle of wine is is aging well. The ships restaurants provided a varied menu, our favourite was however ‘Hot Rocks’ the cuts of meat were excellent, it was a great experience, so much so that out of our 9 night voyage we ate there 5 times. The ships crew at this venue were outstanding in particular Glenn, who ensured our glasses were always full and we wanted for nothing. We had thee points of call on this trip, all of which offered differing experiences, the highlight being Ho Chi Minh city which was a pleasant and immersive assault on the senses. The cruise director Moss was excellent, keeping the guests informed as to the days acrivities, he was both personable and was always interacting with the guests. On the formal night I noticed that I had forgotten to bring my shirt studs with me. To my relief Moss kindly found some suitable alternatives. The only down side of this cruise was having to leave the ship in Singapore. Would I sail Silversea again? ...absolutely. Would I sail on Silver Shadow....without hesitation. Read Less
Sail Date February 2018
Decided to go on this very exciting sounding expedition cruise. It offered places that had not been visited before (that was part of the problem) opportunities to swim and snorkel and visit remote islands and some interesting Indian ... Read More
Decided to go on this very exciting sounding expedition cruise. It offered places that had not been visited before (that was part of the problem) opportunities to swim and snorkel and visit remote islands and some interesting Indian ports. This was a round trip from Male to Colombo. However before the cruise had even started the route was changed, so instead of a round trip we zigzagged the Arabian Sea three times each at around a five hundred mile sailing between places that were quite close. The explanation was due to India not allowing entry into their territorial waters. The changes did have a huge impact on the quality time we were due to be on remote islands. Anyway as we had no choice we had to go along with the changes. Silversea were very cagey about the route change and offered no real explanation. When arriving in Male there was no one to meet us. NowMale is a very small and somewhat messy airport. After waiting for a Silversea rep to arrive, a helpful airport greeter phoned someone and told us that a rep would arrive soon. We waited for four hours for this to happen. After a bit of a rush we were taken to a boat with our luggage. The boat was difficult to get into because there were no ramps etc and no one to help you jump down the concrete quay side into the rocky boat. Taken to another quayside, hauled ourselves off the boat and waited about an hour before a Zodiac arrived to take us out to the Discoverer. Not an easy embarkation. On board safely and had lunch. Cabin really good. A little small but OK. First night we met the expedition team and had a good dinner to get ready for our first day at sea and the Maldives for swimming and snorkelling. Good morning then back to the ship. The next day was visiting a Maldivian inhabited island. After that the changes started to take place with a 500 mile+ trip across the sea to Cochi. On arrival in Cochi we were introduced to the very burocratic Indian Immigrantion Service. Wasted a lot of time going through this and with lots of Indian officials on board. Had two days in Cochi which was interesting and enjoyed a typical Indian banquet complete with local dancing.after this it was off to Beypore. Taken to a boat yard and a coir factory. Whilst in Cochi and Beypore there were lots of very long coach trips. Some of which were taken at very busy times of the days, thus making us late for certain activities. No free time to shop etc. Some interesting little streets with bazaars that would have been nice to visit and spend a few rupees. Not so. Not on the itinerary.Then back on board ship for another 500mile+ trip across the sea to Lakshadweep Islands. More immigration to go through. Whilst at the islands we had very long Zodiac rides to shore, and the Zodiac drivers were not the most considerate people. It appeared that they all wanted to outdo each other which led to very fast and bumpy and uncomfortable rides. If you were at the front your spine crunch so much that it would have been possible that you finished the holiday a few inches shorter due to a crunched spine. After that another 500mile+ ride across the sea to Vilanjam. This being the last of the 500mile+ journeys across the sea because of the original changes to the itinerary where we had to go to Cochi first in place of Minicoy. All because of Indian Immigrants, or so we were told. Another coach trip to a wooden palace. Again no time to explore the shops . Then another long trip to Galle. Not a particularly interesting place, where we had an awful supposedly high tea at the Rampart hotel. In fact it was a buffet of almost inedible cakes and big sandwiches. No time here for shopping. Back to the ship and off to Colombo where we disembarked. Had a whole day here due to flights etc. It was Sri Lanka ‘s Independence Day celebrations. Again no opportunities to shop. However it was a good opportunity to see the very very long Independence parade. This must be the first holiday ever taken when I did not spend a rupee. No time allowed. This is the first time that Silversea has done this cruise and I guess it will be the last. We were all used as an experiment and no one from Silversea had any experience or knowledge of most of the places on the itinerary. It was a case of suck it and see, resulting in a lot of wasted time, the so called planning was done on the hoof and in a bit of a rush. From what information I gleaned from the crew it was due to London, not having done their homework and really thoroughly investigating the places we were supposed to visit in the original itinerary and the rules of Indian Immigration. So the passengers had to endure three extra very long sea journeys. The captain and his crew were not happy about this either. This was not a slick Silversea Cruise. Lots of hanging around, total lack of ability for the team leader to plan due to lack of thorough planning and investigations by the people who dream up the cruise routes. The Discoverer is due to be decommissioned early 2019 and it will be replaced with a larger ship. The whole point of the smaller ships is that those who use them love the expedition type cruise. Almost no one on board enjoyed big ship cruises . So this might be the end of the road with my relationship with Silversea and small ship cruises. Others expressed this as well. The meals on board were excellent. Small but very tasteful dishes. The crew were all very helpful and did all they could to please the client. Hot Rocks is always a good evening as was the special Blue Moon evening meal on deck. The video of the cruise is very expensive #100us. It all depends on the expertise of the photographer. There were no views of activities on board, lots of views of local people. Did buy it but it is a very expensive reminder of the cruise . Silversea please do not discard your small ships. Many people love them and the places they visit Read Less
Sail Date January 2018
We wanted to go between Singapore and Hong Kong on the southern route, having 'done' the northern on other lines. We were only interested in a true luxury cruise and while we read Silversea's blurb on "ultra ... Read More
We wanted to go between Singapore and Hong Kong on the southern route, having 'done' the northern on other lines. We were only interested in a true luxury cruise and while we read Silversea's blurb on "ultra luxury" we thought that perhaps half was true and the other half publicity hype, but it would be better than average. Wrong!!! It was 3/4 hype and 1/4 reality, so of the three lines on the route, this was the poorest - and the most expensive.. First the good bits. ALL the restaurant and housekeeping staff - with one minor exception, a sour-faced girl behind the food counter in the Terrace, - were great and as Silversea have a wonderful no tipping policy, they are not doing it for immediate reward. The food was edible but a bit boring, but edible is a plus. The so-called 'La Dame' restaurant, (with a $60 entry fee) was ok, but FAR from Haute Cuisine. The other issue with La Dame was that they had changed the name of the restaurant and failed to change the signs. Silversea boast of their tie to Relais et Chateaux, but why? R et C are just a glorified hotel booking agency, they own no hotels, no restaurants and while a great booking system are nothing to do with "good food". The restaurants in the R et C guide have all paid to be in there and as such R & C cannot be impartial. The main restaurant is in the bowels of the earth on deck 4 and we only visited it once when we were invited to a staff table. The food in the terrace on deck 7 was fair but very boring. They had a different "fish of the day", but as they cooked every fish the same way, it was hard to identify them. Room service was fine, but did not live up to the hype with all courses brought together as most lines do, so all except the first course was cold and any ice cream melted. The wine list was good and very drinkable wine was included at every meal, except breakfast of course; this was very definite plus!. The Captain was not a native English speaker and coupled with a dreadful sound system, his broadcasts were mainly unintelligible. Even worse was the Australian tour person who described each coming port. It soon became a competition to see how many times she described each place using the exact same words and the exact same flat tone. We were promised "Opera" selections as entertainment by the singers. They started off well with La Traviata and Don Giovanni but soon went back into pop type music, but at least it was Italian pop. Knowing the issue of poor shows, we take a selection of opera and ballet DVD's, but the TV sound was so bad that even this was not an easy escape for us.. We had two lecturers aboard, one was wonderful being an ex-BBC newsreader, but the other while being a clear expert had poor presentational skills, but there were so few 'talks' that even a poorly presented one was better than nothing. Silversea seem to forget that most people who can afford their prices are OLD or VERY OLD and tours or excursions that require lots if walking should be balanced by ones that have little strenuous activity. There were 4 hour private car trips available at a couple of places, but at eye-watering prices, for the other places we simply stayed on the boat. While we were in one of the most expensive suites, it was not a good choice as being right at the front, any poor seas were magnified in pitch by the length of the boat turning about its centre of mass - a silver suite in the midship section would have been more comfortable- and a lot cheaper. All-in-all, it was not a great experience and one we will not be repeating! Read Less
Sail Date January 2018
My husband and I choose this cruise because we liked our previous 5 cruises with Silversea and we liked the itinerary which included seeing Orangutans and because it was sailing between two of our favorite cities. We love the Shadow, ... Read More
My husband and I choose this cruise because we liked our previous 5 cruises with Silversea and we liked the itinerary which included seeing Orangutans and because it was sailing between two of our favorite cities. We love the Shadow, especially it's size, but it needed to go into dry dock even before we sailed on it 10/16, and, now the ship really requires a major overhaul. The sofa in our cabin was frayed and lumpy. All the deck chairs and tables need replacing. Public rooms need updating. All wood needed a good varnishing, not just the touch up being done. And the library is a disgrace - old books, nothing newer than 2015-16. Service in the dining rooms, particularly at breakfast, has slipped noticeably in the last 15 months as has the quality of the food. Entertainment, except for the night the cruise director performed, bordered on pathetic. That being said we still enjoyed the cruise but unless a future itinerary is outstanding and different we wouldn't sail with them again. Read Less
Sail Date January 2018
The expedition team on this cruise apparently did not do a site visit or any planning. The itinerary changed once before the trip and four times during the trip - always because of 'the Indonesian government'. As someone who ... Read More
The expedition team on this cruise apparently did not do a site visit or any planning. The itinerary changed once before the trip and four times during the trip - always because of 'the Indonesian government'. As someone who planned humanitarian service travel for groups of 40+ for almost two decades, these issues can almost always be sorted before departure. One itinerary change was because they did not know when it would be high tide in Kumai - something ultimately knowable, and not in control of the Indonesian government. Besides the inconvenience of constant itinerary changes, the team did not plan for participant safety. A group of seniors was asked to high straight up a mountain (6.6 miles round trip) in 95 degree heat and 99% humidity. No alternative travel up the mountain was planned except that provided by locals trying to make a buck, transporting folks in rickety iron 'carts' pulled by three guys with ropes. But the most serious offense was transported guests in open river houseboats across open sea with no lifevests - and no way to disembark to the dock. There were no expedition team members on board, just locals. We were asked first to jump six feet off the railing to the dock & when we refused that option, we were asked to climb up 5-6 feet of a slick rock outcropping in the dark - being pulled by the arms by locals. All while the ship's crew looked on. It is a miracle no one was hurt. In addition to the danger, our stateroom was filthy upon our arrival - sheets had not even been changed - but we didn't discover that till we got in them to go to sleep. Food was marginal. Itinerary changes resulted in three days on rocky seas with nothing to do - No TV, no internet, no entertainment to speak of except slapped together power points from the 'expedition team'. Though seeing the orangutans was fun, the rest of the experience was just not acceptable. We've been on four other Silversea cruises without complaint, only praise. So the cruise line really needs to fix the multiple fails on this journey to salvage reputation. Read Less
Sail Date November 2017
Luxury is the most abused word used by cruise companies; it is an attempt to mislead consumers. Silversea plays a con game because it is, based on my recent experience, very far from being a true luxury cruise line such as Seabourn, ... Read More
Luxury is the most abused word used by cruise companies; it is an attempt to mislead consumers. Silversea plays a con game because it is, based on my recent experience, very far from being a true luxury cruise line such as Seabourn, Regent or Azamara. The Silver Shadow should have received a major renovation and refurbishment some years ago. Every other passenger on our cruise who had previous experience with true luxury cruises agreed with our view that Silversea was a major disappointment in a number of ways; this was true for people from different countries. One of the first shocks was the terrible television system in cabins; more like 20 year old technology than what one gets in modern cruise ships. Much of the food was disappointing, either bland or overly salted, and with too little variety. Nearly always meats of any kind were overcooked. There was no coffee and tea bar with snacks that one could go to at any time; something that true luxury ships offer. Amazingly, there was only one computer for the whole ship that passengers could use. Like us, many others were also disappointed with the entertainment and with many of the excursions. More importantly, cabins were either very hot or cold. Even more disturbing, at least half of the passengers became sick with coughing, nasal problems and other symptoms; if there was effective government regulation of cruise ships, then the one we were on would be required to undergo a very thorough cleaning and sanitizing before beginning another itinerary. On the plus side, the selection of wines was very good and the service was very good nearly all of the time. My advice is to dig deep for information to avoid falling for the luxury scam being marketed by Silversea and other cruise companies. Read Less
Sail Date November 2017
We chose this cruise based on past experiences with Silversea but also because the timing happened to fit perfectly with our desire to take time out. This cruise was our fourth with Silversea after 2 in the Mediterranean in 2012, and ... Read More
We chose this cruise based on past experiences with Silversea but also because the timing happened to fit perfectly with our desire to take time out. This cruise was our fourth with Silversea after 2 in the Mediterranean in 2012, and one in 2016 also on Silver Shadow in Asia, This voyage provided several disappointments and we felt a lowering of standards. We boarded the ship in Singapore, as we did the end of October last year, and this time the first day was far from smooth. Singapore’s immigration system was very slow and our luggage, picked up from the Silversea arranged hotel 6 hours earlier, was finally delivered to the cabin at 4.20 pm. Then the captain announced our 6 pm sailing would be delayed by two hours waiting for 2 very important people – but whomever they may have been is a mystery as no further details were offered. The next day we were at sea, but in our cabin 703 we noted very brown water from the taps. Despite purging all taps for a long period the problem improved but was not eliminated. That the ship, and not just our cabin, had a problem was confirmed when a note arrived in the cabin that the water supply would be cut off to all cabins for several hours the next day. The cut off was followed by more purging of brown water from the taps and then followed by another day or two of gradually improving water clarity. That however was not the end of the problem when a few more days later another note was left in the cabin to confirm that the water was again being disconnected from all cabins on the 29th for another three hours. More purging and brownish water followed and continued. The ship then cruised outside of the Barrier Reef to dump grey water, (with permission from authorities). The brown water situation that never totally cleared made us wonder how room staff were able to properly clean bathrooms or more importantly room glassware. To what extent we also wondered was the same off colour water used in other areas of the ship, for example in the galleys. There was a coughing virus that ran rampant through the ship during the cruise and we wondered if the brown water was complicit to a lack of hygiene and thereby the source of the problem. We both caught the virus and are still suffering from it some two weeks after the cruise. The cabin had a well used look, but was comfortable, except that the air conditioning system did not work effectively and cabin temperature was very difficult if not impossible to regulate. The cruise tours and port stops were disappointing sometimes. Several days at sea followed by a few hours ashore suggested a possible lack of planning. On the first point of call it was understandable that the Jakarta’s tours recognized the city’s high traffic problem, but to spend US$109 pp DJKT-d, with the “highlight” a 20 minute tour of the puppet museum followed by being left to one’s own devices for over an hour of the 4.5 hour tour in the square with no seating, left a sour taste. In a very cramped coach we began our tour with a drive to Sunda Kelapa harbor to see the old ships. Next stop was the Engels bridge and a walk to Fatahillah square for a 20 minute tour of the Puppet Museum. Then we were left free for private visits to other museums around the square or refreshments. After an hour of self entertainment, highlighted by the number of young locals who wanted to interview us or take selfies with us, we walked to the coach to return to the ship. Our next and most aggravating problem were dining options. On Monday 27th November, we tried on the telephone to book a table at Terraza for 2 at 7 30 pm that night. We were offered EARLIEST BOOKING 8:30 pm on December 2nd. The new dinner arrangements were a major disappointment to us and will be a factor in our future cruise choices. We are unclear why the company has decided it needs to now show daily in very small print in its circular Chronicles that both Terraza and Grill have a limitation of only 60 guests for the dinner service due to a restricted capacity of the galleys. That information is in extra fine print next to asterisks in the Chronicles paper that is easily missed and by virtue of the print size it can hardly be something Silversea are proud of. Both restaurants have been designed with a seating capacity well in excess of these numbers, around 150 in Terraza we understand, but the low limit led to, for us, this unexpected early bookout. The freedom of dining choice we have enjoyed on past Silversea cruises no longer existed. Effectively unless very advance bookings are made a guest is compelled to always dine at the Restaurant or in the suite. Then to change an early on line booking to include new shipmates becomes another major headache. We feel it unlikely that the physical capacity of the ship’s galleys have changed since the ship launch, or even on the Shadow since last November when we were last on it. The one obvious conclusion as a guest that makes sense of this new limitation is that there are now less staff in the galleys. Whether that lack of staff is because of lack of availability of staff or a decision to cut staff numbers as a cost cutting exercise, either answer also means an adverse change in the crew to passenger ratio and a lowering of passenger options. If the answer is other than staff reductions, we do not see how running two restaurants at less than half capacity at Dinner enhances the Silversea Experience. A comment about the inequality of the dress code. On an informal night, men are not required to wear a tie but must wear a jacket. On the same night a woman can enter the restaurant wearing slacks and a short sleeved top, blouse or tee style, and no jacket. A man in slacks and a short sleeved shirt without the jacket would be refused entry and we saw it happen. Simply illogical. Another interesting pointer to the potential staff number reduction was the fact that the observation lounge was not staffed during the day unlike previously so no tea coffee service available to order there. Coffee was available in the Panorama lounge, but it was just that. Coffee to order but no pastries or biscuits to choose as we have seen on other “luxury” ships. Maybe this was a simple cost cutting affair. Entertainment on board is also below par. Firstly the in room TV is woefully poor in these days of HD TV and entertainment systems on aircraft. The ship had had some rewiring done since our last voyage with the captain’s announcements being delivered to an always open extra speaker in the room instead of only being available on a not always on TV Channel 1 last year. The TV map of the vicinity of the ship as it cruises displays a low resolution picture that is to all intents and purposes illegible. Then there are four old movies recycled on the TV over the whole 18 days which are totally inadequate. Airliners have hundreds of movies screened to a seat in these hi tech days, and it should not so dissimilar on the Silversea Ships. The Silver Shadows offering of a DVD library is old tech, time consuming, requires record keeping that should have been jettisoned years back. Live shows mostly started at 10 pm which we found poorly timed especially when an early morning start for a tour is required. There were a couple of pre-dinner shows that to us make more sense except maybe on an under 25s aimed ship, which the Silversea are not. Only 1 free Internet hour per person was given on a standard slow connection with an option of a US$29 per day faster service is a miserly offering given the cost of the cruise. The option was the public computer, one only for the entire ship. That fact possibly recognizes the probability most people have their own device for internet access but then to charge so much per day for a reasonable connection is not fair on a ship at such a high cost level. On the positive side we commend the very high standard of food and drink served by a superb crew. We emphasized this point in the usual opinion sheet questionnaire on board the ship. However on that form we also specifically stated that we would make a more detailed and sometimes critical report by email to their Sydney office. That detailed report containing much of we provide here was emailed on 14 December 2017. We were contacted by the company a few days later and promised a reply which we will post here when received. Read Less
Sail Date November 2017
The itinerary was the number one reason we chose this ship, followed by the size of the ship and what it had to offer. The accommodations were outstanding and our butler went above and beyond in service and attentiveness. Our room maid ... Read More
The itinerary was the number one reason we chose this ship, followed by the size of the ship and what it had to offer. The accommodations were outstanding and our butler went above and beyond in service and attentiveness. Our room maid was also outstanding and always had a smile on her face. Ports of call were very good except for Caines where I wish we had spent two days as there was so much to do and we could not possibly do it all in one day! Same could be said for Sydney Australia and had there been a two stay we would have continued on with Silver Shadow to New Zealand. The food was superb and never a "lack of"! After a few days, the staff became aware of who we were and started to refer to us by name - a very nice touch. Only two negatives I have are the dress code and the fitness facility. After 40 years of wearing a jacket and tie, I like to dress more casual - sports shirt, slacks, nice Bermuda shorts, etc. when going out to dinner or evening events, Therefore I avoided most nights where a jacket and or a jacket/tie were required. In today's world, a more casual dress code would be a "plus" and many other venues have adapted to this new more "smart" casual attire . The fitness facility is poorly ventilated and too small. It needs to be enlarged so more persons can use the equipment at peak times of the day. Other than that those two negatives we loved the cruise and would definitely look at another. ****I must add one further detail. One day prior to departure my wife and I decided we would book an Amazon cruise in November 2018. We knew it was the last day but wanted to take advantage of the discount. We went to the "future cruise" office only to find we had to wait as there others in front of us. We understand that but when a person came up - went into the office and then sat down for a few minutes beside us. The cruise consultant came out and told us this person had been in earlier and would take him next. I then came to the conclusion that waiting in line (over half an hour) has no standing with this cruise consultant and a potential sale came first - little did he know we were ready to sign up. Would that have changed things? As a result, we are having our cruise company look at other offerings for the Amazon. We may end up with Silver Seas but why not see what others have to offer now. Read Less
Sail Date November 2017
Far east cruise offers wonderful ports of call. Previously we had travelled with Silversea to Antarctica and had a 5 STAR experience. This was the main draw for our choosing Silversea once again. Unfortunately, the Silver Shadow is in ... Read More
Far east cruise offers wonderful ports of call. Previously we had travelled with Silversea to Antarctica and had a 5 STAR experience. This was the main draw for our choosing Silversea once again. Unfortunately, the Silver Shadow is in desperate need of a trip to dry dock. She is showing her age. Extremely challenging to control stateroom's temperature. Either too hot or too cold were the options. This was a complaint heard throughout the ship on this cruise. Carpeting is showing much wear, walls are scratched, but these cosmetic issues are visual only. There are not enough electrical outlets in the staterooms. NO USB Charging ports whatsoever. If you are travelling, bring along a massive extension cord that allows for multiple plugs. Service by the room staff was impeccable. Fabulous butler and maid. Food was a disappointment. Utterly unable to order decaf coffee in the morning and have it arrive before finishing half of breakfast, A DAILY Occurance. Most disappointing was totally skipping a port. Danang did have some rain and Vietnam did have some limitations on accessing it's port due to APEC meeting. BUT this was on the books for months . No excuse for not having a plan other than floating at sea for and extra 36 hours. Really, overall a nice trip. Just I can't say this was a 5 or even a four star experience. Read Less
Sail Date November 2017
This ship is in serious need of a refreshment. It is very tired and worn. The art work looks like something from a second hand shop and is drab and dull. The food was mediocre at best. The La Dame restaurant was a total waste. The ... Read More
This ship is in serious need of a refreshment. It is very tired and worn. The art work looks like something from a second hand shop and is drab and dull. The food was mediocre at best. The La Dame restaurant was a total waste. The tours on the two back to back cruises we took (Hong Kong to Singapore and Singapore to Sydney) were not well vetted and the itinerary on the second cruise was poorly chosen. No overnights in the major ports and stops at very small remote towns. We will not sail on Silver Sea again as most of the guests on our cruise that we socialized with. The Italian influence here is so out of touch with what people want. The formal nights inflicted on the guests is so ridiculous, only a few people wanted to dress in their kilts or high school dinner jackets. There should be an alternative besides dining in you room. People are on vacation so don't be so worried about shorts in common areas after 6 PM! Read Less
Sail Date November 2017
We have sailed Silversea a number of times and love the on board experiences, the suites, the food, drinks, and, especially the service. We booked this one as back to back so we were on for an extended time. Our prior experiences with ... Read More
We have sailed Silversea a number of times and love the on board experiences, the suites, the food, drinks, and, especially the service. We booked this one as back to back so we were on for an extended time. Our prior experiences with Silversea was on the Wind and the Cloud which we absolutely loved. The size was near perfect for our tastes and our next cruise will again be on either of those. The Shadow is just slightly larger than our preference so that is the principal reason. We note that several people have commented on the ship looking weary, I would have to agree with that but, it’s nothing that can’t be remedied. Otherwise, it was all good. I can’t speak highly enough of the service and also the Cruise Director on board. We have sailed over 35 times and Kirk was the best Cruise Director ever. The entertainment was perfect for us. One criticism is the lounge chairs were “staked out” way too early and that made it very inconvenient especially for people who have a low tolerance for the sun. That didn’t happen on the Cloud or the Wind, perhaps because of the smaller size Read Less
Sail Date November 2017
After 7 years this was my first cruise on Silversea again. Food was outstanding, crew fantastic. I did not try Le Champagne. Food in La Terrazza, main dining room and Pool grill was just great. We had to cancel on port cause of bad ... Read More
After 7 years this was my first cruise on Silversea again. Food was outstanding, crew fantastic. I did not try Le Champagne. Food in La Terrazza, main dining room and Pool grill was just great. We had to cancel on port cause of bad weather but I think it was a wise decision cause of safety reasons. Yes the ship does need some refurbishment but it is still a beautiful ship. The crew was absolutely fantastic. I never heard anyone saying no to a request or a question. The few shore excursions I've attended have been really good. Especially the trip to the Railway and Floating Market outside of Bangkok. My cabin was great as always and my butler and room attendant did everything they could to make my stay another memorable one. I loved it so much I will be back on the Shadow in February 2018 cruising again South East Asia. Read Less
Sail Date November 2017
My cousin, Alec Graham, had cruised several times with Silversea, and he asked us to accompany him and his wife on the cruise from Hong Kong to Singapore, which we did. It was a terrific experience, as my cousin and other friends of ... Read More
My cousin, Alec Graham, had cruised several times with Silversea, and he asked us to accompany him and his wife on the cruise from Hong Kong to Singapore, which we did. It was a terrific experience, as my cousin and other friends of ours predicted. The ship was perfect in comfort and seaworthiness, the cabin comfortable and lacking nothing at all, the steward well-trained and very affable, the food very good in all the restaurants. On the sailing and entertainment side, the crew was always accessible and helpful, the entertainment program top quality with crew members doing a super job singing and dancing, and outside talents first rate, and the theater is very good in layout and acoustics. Finally, the shore excursions support group was definitely up to the challenges they faced on a daily basis, transportation vehicles and Immigration paperwork were no problem, and the restaurants chosen were very good as well. We're already looking for another cruise for this year! Read Less
Sail Date November 2017
This was our fifth cruise with Silversea and our second on The Shadow. We chose a Malaysia/Philippines itinerary which generally was very good. However some towns were 30 to 45 minutes ride from the port with not much of interest when we ... Read More
This was our fifth cruise with Silversea and our second on The Shadow. We chose a Malaysia/Philippines itinerary which generally was very good. However some towns were 30 to 45 minutes ride from the port with not much of interest when we got there. The biggest disappointment was the food. I had to send several main meals back as being either raw or under cooked. At other times the food was generally dry and over cooked. The ships on board information expressed caution when going ashore to avoid raw or under cooked food. We did not need to go ashore to get that ! Our Australian companions complained to the Hotel Director after which there was a slight improvement for a while. Steaks appeared to have been part pre cooked before hand and came to the table dry, juiceless and over seasoned. We have noticed that each return cruise with Silversea the standard has dropped every time. Cutbacks are obvious and less choice given. Due to the above and the general tired condition of the Ship we would class her as a 4 star cruise ship. Read Less
Sail Date October 2017
Wanted to see Asia for the first time, we were on this phone two months after it was launched in, South America. I can remember the services being some of the best I've ever had told my friends it was just like eating at a fine ... Read More
Wanted to see Asia for the first time, we were on this phone two months after it was launched in, South America. I can remember the services being some of the best I've ever had told my friends it was just like eating at a fine restaurant we're staying at a luxury hotel, those things have change drastically, most restaurants were hard to get into if not impossible, waitstaff varied from being Very good to not knowing what they were doing at all. My wife and I will continue to search for ship that meets our expectations. Suggestions would be that the Service is improved through better training of the people in charge of the guests, you should do away with the reservations on the restaurants, many restaurants were not filled to capacity, and the excuse was we did not have enough waitstaff to appropriately serve the extra tables , therefore we did not Seat them, Read Less
Sail Date October 2017
We recently completed a 14 day cruise from Hong Kong to Singapore. The itinerarywas great as it took us to Vietnam, Thailand and terminated in Singapore. Before booking this cruise I specifically asked if the ship had been refurbished ... Read More
We recently completed a 14 day cruise from Hong Kong to Singapore. The itinerarywas great as it took us to Vietnam, Thailand and terminated in Singapore. Before booking this cruise I specifically asked if the ship had been refurbished and was assured that indeed it had been. However, Silversea uses this word differently than most people on our cruise as the dated decor was the common unifying topic amongst the guests. It was extremely disappointing as the interior is in serious need of modernization; the color scheme, the upholstery, the furnishings and the carpet all need work. The attention to detail that used to distinguish Silversea appears to have disappeared. Gone is the champagne waiting in your suite when you arrive, the orchid is left in it's plastic container and stuffed into a too small ceramic pot so balances precariously. The food on board was equivalent to mediocre hotel banquet fare. A number of the included shore excursions were not worth the time. A visit to the Artist Village in Ho Chi Minh City was so bad that one bus load from the ship convinced their tour guide to return them to the ship ahead of schedule, while others from the ship called taxis to take them back to the ship rather than waiting for the tour to be over. I understand the guests who took the Ko Samui Jeep Tour had an equally unsatisfactory experience as well. Not sure I'm going to rush back to Silversea but instead will try some of it's competitors as it appears Silversea has lost it's way. Read Less
Sail Date October 2017
We chose this cruise because of the itinerary. We explored our departure and ariival cities on our own. We used some of the ship's excursions and also those provided by Abercrombie & Kent. The ship definitely needs to be ... Read More
We chose this cruise because of the itinerary. We explored our departure and ariival cities on our own. We used some of the ship's excursions and also those provided by Abercrombie & Kent. The ship definitely needs to be refurbished - it's old and tired looking. The gym, spa and beauty parlor also needs to be modernized. Our cabin was nice and spacious - just a bit dark and very small veranda that needed to be better maintained. The TV in the room didn't work well and the ship should provide more than 1 hour of wifi service per day. The food and service in Main Dining Room was very good. La Terraza restaurant was OK and the buffets offered during the day were mediocre. Room service was very good!! Our meal in Le Champagne was outstanding! The evening in La Terraza on the 19th featuring the visiting French chef was excellent! The Grill during lunch was OK but the wait staff were frequently overwhelmed with the number of guests to serve. The SilverSea singers were very talented and enjoyable, the pianist, Nataliia was excellent but the guitarist/singer Charlie's repertoire was not current. The girls in the Beauty Parlor should speak better English. Our wait staff were all great as were the butler and his assistant. The Concierges need more training on what if offered in the Ports of call. It's time for the Cruise Director to retire. We would go again perhaps on a newer ship. Read Less
Sail Date October 2017
I choose this cruise because of the interesting itinerary but was disappointed with the change limiting the time spent in Shanghai and the terrible port in Japan which was added at the last minute Overall the ship was in desperate need ... Read More
I choose this cruise because of the interesting itinerary but was disappointed with the change limiting the time spent in Shanghai and the terrible port in Japan which was added at the last minute Overall the ship was in desperate need of refitting,the food quality was poor the people handling the off shore excursions were not knowledgeable ,the entertainment was terrible ,the Captain was virtually invisible and the onboard activities while at sea were not interesting. The staff however were very attentive and did what they could to make the cruise more enjoyable i.e. Our butler was very attentive in bringing afternoon snacks but the quality was so poor we asked him to stop after a few days We did enjoy spending time in Tokyo before the trip and thought the Aman hotel was superb . At the end of the trip,we stayed in Hong Kong at the Peninsula Hotel and loved the experience. I have been in Hong Kong many times and have stayed mostly in the Intercontinental but would now recommend the Peninsula as hotel of choice in Kowloon We did meet at least four couples who were on the ship at the hotel and they all seemed to share the same experience regarding the Silver Shadow. Read Less
Sail Date September 2017
We chose this cruise based on the excellent Itinerary of Japan and China. It was our son's college graduation present. So it was us two oldsters and a 26 year old. We spent a few days in Tokyo prior to the cruise, which was more ... Read More
We chose this cruise based on the excellent Itinerary of Japan and China. It was our son's college graduation present. So it was us two oldsters and a 26 year old. We spent a few days in Tokyo prior to the cruise, which was more enjoyable than the cruise. Embarkation was fine. The room, Grand Suite, was fine, but a bit old-fashioned. Our butler was pleasant, but really had no recommendations as to what might be fun or interesting on the cruise. Generally, although staff were courteous, no one extended themselves in any way. Dining was disappointing. The hot food was never, ever, not once, hot. Nothing tasted fresh, and there was little that seemed inspired, or related to, China or Japan. The restaurant service was slow and the buffets were OK. The entertainment was usually at 10pm, which was just too late. Tours usually started around 8am. No planning for a great customer experience.Kind of " here it is, take it or leave it." The Cruise Director was not friendly, no senior staff extended themselves to us at all, even though were "concierge" level customers. We had previously been on this ship for an Alaska cruise. That was quite nice. But after this experience we will not be back. The cruise is expensive, especially for a Grand Suite. It wasn't worth it. I wish we had just flown in to the destinations and skipped the cruise. We would have had better food, service, and paid much less. Oh well, live and learn... Read Less
Sail Date September 2017
Embarkation and disembarkation went easily. Ship was smaller than what we sailed in the past but better since we got to know just about everyone working on the ship. Expected the cabin to be more elegant although the bathroom was big and ... Read More
Embarkation and disembarkation went easily. Ship was smaller than what we sailed in the past but better since we got to know just about everyone working on the ship. Expected the cabin to be more elegant although the bathroom was big and the bed comfortable it was still a little tight and a bit dated. TV was terrible and barely visible from the bed. Food was great and service was mostly good except for breakfast in the restaurant which was inexcusably poor. Difficult to get a good strong cup of coffee. Loved the afternoon tea. Entertainment was great and the entertainers fabulous. Fun activities every day. Our butler and cabin assistant were fantastic. Overall, all of the crew were helpful and cheerful. Ports were also fabulous but excursions were very disappointing. Staff did not seem to care when we had issues with our excursions. Not sure I would do Silver Seas again without checking other lines first. Read Less
Sail Date September 2017
This was the last voyage before taking the ship to dry dock to refurbish it. The refurbishment should have been done five years ago! The rugs were stained, the toilets didn't work, the rooms were shabby. All of the passengers were ... Read More
This was the last voyage before taking the ship to dry dock to refurbish it. The refurbishment should have been done five years ago! The rugs were stained, the toilets didn't work, the rooms were shabby. All of the passengers were complaining. In addition, they were understaffed. The service was terrible! It took an hour to get a cup of cappuccino at breakfast. I got severe food poisoning on the last night and vomited and had diarrhea all night long. I notified our butler, who did not seem to care. My wife said "This is NOT a luxury cruise line." We have sailed on Seabourn and Regeant multiple times. We will stick with them. Silversea should be ashamed of themselves for sailing this ship in it's terrible condition. They told us they are the "number one luxury cruise line." This is a lie. NEVER AGAIN!!!!! I think we deserve a refund. Read Less
Sail Date January 2017
I would never have submitted this critique, but after writing a letter to Mark Conroy, Director of America's, and receiving no reply, I decided to write an online review. Let me begin by saying that my husband and I travel ... Read More
I would never have submitted this critique, but after writing a letter to Mark Conroy, Director of America's, and receiving no reply, I decided to write an online review. Let me begin by saying that my husband and I travel extensively both independently and with private guides. We have also enjoyed many cruises (Regency, Oceania, Holland, Princess) and have always returned home happy and looking forward to our next adventure. This trip to Southeast Asia was our first experience with Silversea, and we specifically chose the cruise for two reasons. First, the itinerary was appealing and fit our interests, and second, we wanted a luxury line with whom we could begin to establish a loyalty program. Based on our experience, it is highly unlikely that we will be doing so with Silversea. The cruise was average and surpising for a luxury cruise line. The absolute plus was the service we received from our butler, Mark, our cabin steward, Jesus, and one of the waiters in The Restaurant, Jessie. They could not have been more pleasant, professional and helpful. However, for such a small ship, the service from the rest of the staff could only be described as dysfunctional at best. Pool side service was non-existent. There were plenty of wait staff around, but it was beyond difficult to receive any type of service from them. One afternoon my husband asked for a glass of water twice, and he never received it. On a few other occasions, I tried to get the waiter’s attention to place a simple drink order, and until I stood up and waived, or called out, I was ignored. I observed other guests in the same situation. Our one and only meal at the Grill was so frustrating that we never went back. The wine steward informed us that she was completely out of white wine. It took the persistence of our waiter, and forty plus minutes before I was able to enjoy a glass of wine. Our entire experience on the ship felt like there was a complete disconnect in the overall service quality. Let me end by saying that the sites we visited along the way were incredible. The guests we met on board, and the people we met in the countries we visited were lovely. The food on the ship was good, the portions the perfect size. And again, we cannot say enough about the wonderful service and attention we received from Mark, Jesus, and Jessie. Other than that, there was a huge gap in service and attention to detail. Read Less
Sail Date January 2017
We are seasoned cruisers and after an extraordinary Silverseas Cruise to the Galapagos in March we wanted to try their more mainstream cruise style. CHECK-IN The check in was seamless, there were more than enough staff to process ... Read More
We are seasoned cruisers and after an extraordinary Silverseas Cruise to the Galapagos in March we wanted to try their more mainstream cruise style. CHECK-IN The check in was seamless, there were more than enough staff to process everyone without delay. A great opening memory. BUTLER Since we had bulters on other cruises (Oceania) we were prepared on how to use their services and Albert lived up to our expectations. He was available within minutes of our request for service. He exceeded delivery for room service, made and cancelled reservations without hesitation and kept the refrigerator and ice bucket filled. It felt like he was our own private butler even though we knew that he served more than our suite. DINING The Restaurant (yes, that's the name of the main dining room is called the restaurant) delivered impeccable service. The menu selection was robust and regardless of breakfast, lunch or dinner the service levels remained high. FORMAL NIGHTS There were 2 formal nights during our trip and those of us who did not want to dress up had little choices as to where we could go and eat/drink. This was probably one of the negatives of Silversea. In addition to 2 formal nights, all but 2 evenings informal meaning that jackets were required for men and dresses/pantsuits for women. The average temperature in Asia was 90 degrees so dressing up seemed overkill and antiquated. This was a disappointment of the trip. LA TERRAZZA This venue was used during the day for lunch and breakfast with outside seating available BUT in the evening they shut off the outside deck, pulled the blinds and transformed the restaurant into an Italian Restaurant. I would have preferred to have the option to eat on the outside deck. Oceania Cruises does have that option which is a plus for Oceania. SHORE EXCURSIONS Many of the shore excursions were part of the price of the cruise. However, there were two paid evening excursions that included local entertainment and dinner. THEY WERE SPECTACULAR! LOGO WEAR A major disappointment was the lack of anything with a Silversea logo on it. No shirt, no baseball cap, no water bottles, nothing. When asked, we were told that others have also requested it but "Corporate didn't believe in it." To bad, a great marketing opportunity that they chose not to use. WOULD WE GO AGAIN? Possibly...I liked the small ship, the service but formal nights and no baseball cap has us looking at other options too. Read Less
Sail Date January 2017
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