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5 Silversea Arctic Cruise Reviews

This was our first Silversea cruise and unfortunately it will also be our last. We recently took their 17 day cruise to Greenland, which turned out to be very disappointing. The scenery ws nice at first, but very monotonous after a few ... Read More
This was our first Silversea cruise and unfortunately it will also be our last. We recently took their 17 day cruise to Greenland, which turned out to be very disappointing. The scenery ws nice at first, but very monotonous after a few days. If it weren't for the interesting shapes of the icebergs, there would have been little to photograph. The villages on both the Canadian and Greenland side were uninteresting. We had hoped to see wildlife but there were almost no signs of anything living. The one polar bear we saw was so far away that it couldn't be made out with the naked eye and whale spouts were so far away they couldn't be seen either. The most annoying thing was that the cruise director and expedition crew were constantly talking about what an incredible day we had. Maybe riding in zodiacs in below freezing weather and getting soaked while seeing little of interest is exciting for some people, but definitely not for us. Our cabin was nice, but we experienced a flood along with several other cabins in our row. No one attempted to help us with the damage we incurred and we were told that we were lucky since we had minimal damage and others had much worse. The extent of their help was to put a large noisy fan inside our room for a couple of days. Knowing that our cabin was probably going to be affected when it happened, they should have been proactive when they were working in the corridor all night with noisy equipment and warned us to remove items from the floor in the closet. By the time we discovered the problem it was too late to save the things in our backpack, some of which were not replaceable. We bought our own boots for wet landings and tagged and stored them in the mud room as instructed. We wore them once and we went to the mud room after a few days for another excursion we found that someone had helped themselves to one boot from each pair. If you invest in your own boots it would be wise to clean them and keep them in your cabin at night. Already soured on the trip after these experiences, the final straw was the guest relations manager's rudeness. Far from appeasing passengers who were upset, her attitude actually caused us to cancel our already booked Kamchatka cruise and to not book the Antarctica cruise we planned to book while on board. The food in the main dining room is mostly very good, although there were a few days with some big misses. La Terrazza is good, but menu choices for dinner don't offer much variety. The disappointment is La Dame, for which you pay $120. It isn't worth the money. Altogether we can't recommend Silversea based on this experience. Read Less
Sail Date August 2019
We choose SilverSea to experience a luxury expedition. The staff and the Arctic lived up to reputation but the ship was a huge disappointment. See our review of the cabin. The quality of food was excellent however to have hot dishes ... Read More
We choose SilverSea to experience a luxury expedition. The staff and the Arctic lived up to reputation but the ship was a huge disappointment. See our review of the cabin. The quality of food was excellent however to have hot dishes served luke warm from the buffet at breakfast and lunch was a complete turn off. By the end of the week I was reduced to eating from the pasta station as this was the only food hot. Dinner service was dependent on the side of the restaurant you were seated. Waiting over 30 minutes from the end of main course until dessert arrived is not acceptable. The next night the meal service took over 3 hours to be completed. The public rooms are tired with the door to the observation lounge half falling off and cracking window ledges in the theater. The smoking policy makes no sense. With the smoking room attached to the panorama lounge every time the door is opened the room fills with the smell of cigarettes. The staff serve the smokers and their uniforms absorb the smoke. That made afternoon tea and bar service totally out of bounds. Read Less
Sail Date July 2017
General Overall Impression: We were deeply disappointed in the expedition portion of the cruise. We missed 50% of the cruise due to excessive ice in Scoresbysund. Silversea’s answer was to do more in Iceland. We did not pay to ... Read More
General Overall Impression: We were deeply disappointed in the expedition portion of the cruise. We missed 50% of the cruise due to excessive ice in Scoresbysund. Silversea’s answer was to do more in Iceland. We did not pay to visit Iceland – we paid to visit Greenland. For some unknown reason they did go to the southern part of Greenland and made this second half and Iceland tour. I blame the Captain here since he controls where we go. There was no reason we could not have gone south and done other expedition areas. The choice of going to Iceland and doing normal ports Husavik, Akureryi and western Fjords was not expedition sailing but sightseeing. Pre-Cruise Hotel: Hotel was horrible the Radisson Blu Scandinavia. Internet did not work and construction noise throughout our three day stay. Breakfast was mediocre buffet. Some people paid nearly $300 per night, through Silversea, for the privilege of staying at this dive. Transfer to airport. Paid $99 pp for this transfer. No better than taking the Flybussen for $19. We had to drag the luggage around the airport to find the check-in. Silversea’s contracted agents were pretty useless. Flight to Longyearbyen was good - on time and transfer to ship was quick. Svalbard – 4 day cruise. Very interesting though many excursions required you to be in shape and physically fit. Some passenger requested some more less walking friendly tours (ie. Zodiac cruises) but these requests were ignored by the expedition leader. Ship Impression. Having been on the Silver Explorer 18 months ago we knew what to expect. The ship’s decor is VERY tired looking. Rooms are almost all same size (except for the small number of expedition and owner suites). Lounge is very small and fills up for high tea and drinks. Service was excellent. Only comment is that the butlers are glorified housekeepers. Our request for special gin (Henricks) was ignored. Food. Much improved over past expedition cruise. Did not have a bad meal. Previously the buffet lunch was the highlight meal. This cruise the dinner portion is where the chef shined. Chef Pia did a great job. Iceland – what a waste - we were not scheduled to do this we were to do Greenland. • First port Grimsey Island was cancelled due to high waves. • Second stop was a Siglufjord town – where the highlight was the Herring museum. Now come on this is an expedition cruise. Herring museum ..zzzzzz.. • Husavik the whaling capitol of the world. However no whaling but a bus tour to visit the falls and hot springs. Have done this twice before. • Akureyri. Botanical garden tour. ..zzzzzz.. • On the last tour Grundefjord – 75% of the people requested that we return to the ship early – it was so bad as was the guide. Disembarkation: Was quick and the hotel transfer was done effortlessly. Pluses – • Ships Staff – great service. Housekeeping and restaurant staff outstanding • Food – chef Pia did a great job. Never had a bad meal. Minuses- • Ship is tired looking. Needs an interior makeover. • TV never worked – there is no other entertainment. • Internet exceeding slow when working. Some of it is the location but rest is a bandwidth issue. • Wines - thought the red wines could have been of better quality. Mostly all blends (which I hate) • It was not an expedition cruise. I blame the Captain. Read Less
Sail Date August 2015
We went on a Silver Sea expedition cruise to Svalbard in July 2015. Our ship the Silver Explorer was a beautiful ship and our service by the crew was wonderful. The issue started when our mandatory charter flight to Longyearbyen was not ... Read More
We went on a Silver Sea expedition cruise to Svalbard in July 2015. Our ship the Silver Explorer was a beautiful ship and our service by the crew was wonderful. The issue started when our mandatory charter flight to Longyearbyen was not able to land because of fog. They flew us back to Oslo and put us up in the local airport hotel. I'm not upset as to the weather as I know that can happen at any time. I'm upset at how the company handled the situation. There was very little communication and when we did have meetings things were said like, " What do you want us to do, it is Sunday?" We were told to have lunch in town and save the receipts, so they can reimburse us. It was never mentioned again. When I went to reception on the ship, at the end of the cruise, and asked them what to do with the receipts, I was told they would make a copy of them but a decision hadn't been made as to what would be done with them. Two days later we finally were able to get on the ship. They said they wanted to give us the best cruise ever as we had missed 2 days. As I said the ship was great but the expeditions were terrible. According to the dictionary expedition means to explore, we did no exploring. When we did get off the ship, in the zodiacs, we were required to walk in a small tight group and look at poop or bones on the ground. If we walked 1/2 mile we would be lucky. One expedition was 45 minutes long to look at a walrus. I could have stayed longer and the last thing I wanted to do was walk and see poop down the beach. Another day on the zodiac was 1 1/2 hours long to sit at the bottom of a glacier and stare at it. Glaciers don't move much so there wasn't much to see. My husband and I have been on a Quark expedition to Antarctica and it was totally different. We walked around to see and explore the area and wildlife on the Antarctica cruise. This is a good cruise but it is not an expedition cruise at all. The expedition staff are all knowledgeable and nice, however their program is in need of some exploring to make it an expedition. As far as the actual ship it was wonderful for an expedition cruise. Our room was clean and very nice with 2 big windows. Dining was pleasant and the food was good. It was open sitting however one large group reserved all the window tables, across the back of the ship, on the first day, for the whole trip.( Doesn't seem real fair) As far as activities, there were some lectures and the zodiac cruises and that was it. Not a lot to do. Our TV didn't even work for the first half of the cruise. It was said by one passenger, "Maybe we were blessed to be shortened 2 days as I want off this ship." We will never sail with Silver Sea because of the way they handled the weather situation and they do not know how to do expeditions. Read Less
Sail Date July 2015
I have written a review for this cruise on a previous occasion and it does not seem to show up. We meet at the hotel in Oslo for a flight north, there was complete chaos at the hotel with people pushing and shoving to get on the buses, not ... Read More
I have written a review for this cruise on a previous occasion and it does not seem to show up. We meet at the hotel in Oslo for a flight north, there was complete chaos at the hotel with people pushing and shoving to get on the buses, not a good start. Once on the ship we had a nice room but not cleaned properly, there were remnants of the previous cruiser left in the room (under the bed and atop the wardrobe). The ship was clean, the food was good not great. The high light was the tour by dinghy, informed guides and made sure you were well taken care of during the trip. We received our final bill asking if we wanted to contribute to an education fund for the employees, we did not but were charged anyway. The nightly entertainment was a collapsable keyboard with singer, YIKES. The cruise line told us that if we should rate them as a 5, a ding right there for asking! Not something I would repeat. Read Less
Sail Date June 2011
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