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142 Silversea Alaska Cruise Reviews

We love the scenery of Alaska and thoroughly enjoyed the ports. Saw so many whales on Juneau whale excursion, Discovering Alaska's whales. Fantastic experience. Lumberjack show in Ketchikan is very entertaining and a little corny, ... Read More
We love the scenery of Alaska and thoroughly enjoyed the ports. Saw so many whales on Juneau whale excursion, Discovering Alaska's whales. Fantastic experience. Lumberjack show in Ketchikan is very entertaining and a little corny, but worth the price. We were disappointed our first night that we couldn't eat at two of the three restaurants on board because we needed reservations even before we boarded. We never ate at one of them for dinner because it was always booked. The outside grill has the best food, but it was booked unless it was so cold and some cancelled. That did occur and it was very cold, but the food was good. We had a hard time having hot food just in general on the ship. The breakfast buffet food was mildly warm and the only cooked to order food was eggs if you didn't want the buffet's scrambled eggs. Each cabin has a butler assigned, but we're still unclear what the butler's job is as when we asked for towels, he said he'd have someone bring them. The maid was great and the cabin was cleaned twice a day. The entertainment was repetitive with singers who did opera nearly every night. The best entertainer was Charlie, the guitarist, he was great and personable and open to requests. If you want an A+ cruise, try seabourn. Silversea is very nice, but seabourn has all the right touches. Read Less
Sail Date August 2017
I choose this trip because I have always wanted to see Alaska. December 2016, I cruised Silver Sea on the Silver Wind to the Caribbean. I fell in love with Silver Sea. This cruise was on the Silver Shadow and the next in 2018 will be on ... Read More
I choose this trip because I have always wanted to see Alaska. December 2016, I cruised Silver Sea on the Silver Wind to the Caribbean. I fell in love with Silver Sea. This cruise was on the Silver Shadow and the next in 2018 will be on the Silver Whisper. Each ship is a little different but similar in the rooms etc. The ports they stop at are adventures you may never have taken before and you have so many to choose from. On the ship is many activities for anyone and everyone. You may choose to do some or choose not to. It is all up to you. The dinning is to die for and everyone is so kinds and ready and waiting to serve you. This trip to Alaska I choose to take the culture activity as I was interested in the totems. What stories they tell. I took the photo cruise and saw an eagle and whales, oh my. Learned about taking better photos. So much to tell you. For me this is the ship I shall sail one always. The ports, the staff and my fantastic cruise consultant Alfonso Reveron. He has guided me and answered all my many questions. I have so much to tell about this cruise and my first. I wrote a book which sells on Amazon called "My Very First Cruise" and I will be writing my next about Alaska and Silver Sea as well as Denali. You will never go wrong with Silver Sea as it has a ratio of about 2 or 3 staff for every traveler. You get a butler. But besides the very best ports and the very best cruising, everything is included. You do not get that on the bigger ships. I have never waited in any line. Again, YOU WILL NEVER GO WRONG with Silver Sea. Read Less
Sail Date August 2017
We liked our cruise very much. We traveled with a group of 20! I want to thank Peter John our cruise contact for answering all our questions, making arrangements, and herding our group with ease. He was so very grand to work with. I think ... Read More
We liked our cruise very much. We traveled with a group of 20! I want to thank Peter John our cruise contact for answering all our questions, making arrangements, and herding our group with ease. He was so very grand to work with. I think from our group, everyone was happy with the cabins to be sure, and the staff was truly amazing to us. We felt welcomed and special. My only comment that could have been better was the evening dinning. We all loved the pool side dinning, and breakfast buffet...lovely, but the dinners in the main dinning room was not up to par. I would suggest a simpler bill of fare done well than the fussy menu offered. I needed to brush up on my Italian to understand what I was ordering. The portions were perfect to be able to sample some of each course, but the main offering was often not done well. It was nice to know that ordering from the state room menu was offered. The deserts and soups were amazing! Every waitstaff was on point and delightful. Most of us were not on board for the food, but for glorious Alaska. In this regard, there was no disappointment! All of our different excursions were shared and absolutely enjoyed. I personally would not have missed the float plane and crab fest for anything...it took my breath away! It still gives me chills to remember it. The train trip to the Yukon was wonderful...breathtaking views. The Hubbard glacier will forever be a highlight for all of us. We were all so amazed to not only see it but to HEAR it. Wow! We all were lucky enough to see all the animals on the list: whales, otters, seals, killer whales, dolphins, BEARS!! Oh my! (I missed the moose). This trip was on my bucket list, and as 20 of us decided to go together, others as well. It will forever be a wonderful memory to have for the rest of our days. Thank you so much!!! Best wishes from 'the 20' from Florida. Read Less
Sail Date July 2017
We chose Silver Seas because my husband and I wanted to visit Alaska on a small high end ship. We are not big cruisers and love high end hotels, but we knew this was the best way to see Alaska. The service and staff were excellent. The ... Read More
We chose Silver Seas because my husband and I wanted to visit Alaska on a small high end ship. We are not big cruisers and love high end hotels, but we knew this was the best way to see Alaska. The service and staff were excellent. The mix of passengers was varied and we met many people in our age group (50-60) but there were families with mostly older children and seniors as well and it felt very comfortable. The ship was very nice but we were just little underwhelmed with the accommodations. We had just spent 3 days in Vancouver, prior to our departure, at the Fairmont Pacific Rim and were spoiled by the contemporary elegance of the hotel and the fabulous food in Vancouver. The food on the ship was very good in the two main restaurants (The Restaurant and La Terrazza) and we also dined in La Champagne one night, which was wonderful. I loved that the portions were small (but you could have as much as you wanted) and my wine glass was never empty. There was an upcharge for certain bottles iof wine if you wanted to but what they served was very drinkable. All the liquor was top shelf at no additional charge. We did not like the lunch buffet at all and never went to the breakfast buffet. It felt like totally different chef or kitchen. The poolside restaurant was fine, nothing special but not bad . That being said we give very high marks to the shore excursions and the staff that managed them. It was a little overwhelming to chose among so many activities. We wanted outdoor adventures and we got it. All were handled by enthusiastic young tour guides. The beauty of the glacial landscape, animal life and activities were why we went and they did not disappoint. The onboard entertainment was disappointing. Because it was a small ship, there were limited activities even though the cruise director was upbeat. The shows were cast with very talented young singers who gave it their all but the acts felt old. The one lecture a day, about Alaska, was boring. We did enjoyed the casino after dinner, both winning ( which brought us back each night )and losing. Could have used more to do on at sea days but there were only two so we were fine and enjoyed the spa and the gym. It was also nice to have a run around the deck weather permitting, as the views could be gorgeous. Any more than that at sea and the lack of exciting on ship activities would have been a problem. I would do it again to travel to places where it made sense to cruise and use this experience to guide me as to the what I would look for going forward. Read Less
Sail Date July 2017
Our first cruise was in 2006, to Alaska, on the Silver Shadow. We decided, after having sailed on five of the ships on this line, to revisit both the Shadow and Alaska. We have just completed 196 days on Silversea, and will probably ... Read More
Our first cruise was in 2006, to Alaska, on the Silver Shadow. We decided, after having sailed on five of the ships on this line, to revisit both the Shadow and Alaska. We have just completed 196 days on Silversea, and will probably never sail on another cruise line. As usual, service is impeccable and we are always amazed at the service, the friendliness of staff (many of whom remember us from other cruises), and the excursions that are offered. Both the embarkation out of Vancouver and the return were smoothly handled. The Shore Excursion staff has really improved the departure of people leaving on tenders to the port. Meeting in the Venetian Lounge, with excursion numbers clearly marked, made the departures go flawlessly, at least to the passengers' eyes. Directions were clearly stated, there was no mass stampede to get to a tender, and we were very impressed. The menus offered many choices, the anytime menu was never a problem, and the food preparation was excellent! Wait staff are very attentive, without being intrusive. The entire voyage was another winner! And of course, we'll be back! Read Less
Sail Date July 2017
This was our second cruise with Silversea, and we had another wonderful experience. From our hotel pick-up in Vancouver to transfer to the ship, all the way through picking up our luggage in downtown Anchorage at the end of our voyage, ... Read More
This was our second cruise with Silversea, and we had another wonderful experience. From our hotel pick-up in Vancouver to transfer to the ship, all the way through picking up our luggage in downtown Anchorage at the end of our voyage, everything was just about perfect. From getting to the cruise dock and leaving our tagged luggage with the porters, to being fully checked in and sitting down to lunch took only 30 minutes! (Contrast that to standing in the check-in line for our last Princess cruise for 40 minutes!) Our suite was spacious, the bathroom included a full-size tub, and the veranda added light to the suite. (On our first Silversea cruise, we opted for a suite without a veranda. We discovered this cruise that having the veranda added a significant amount of light to the suite. Even though we didn't sit out on the veranda very much, upgrading to the veranda suite was worth it.) With only 342 passengers on board, the ship never felt crowded; the only time we even noticed how many people were aboard was when most of us were crowded on the top deck to view the Hubbard Glacier! Even the theater seating is spread out enough so you never feel cramped. We enjoyed all of the destination lectures given by Jay Wolff, who told the history of Alaska in a series of engaging stories. If you are a foodie, take advantage of the option to make dinner reservations in advance of the cruise, particularly if you want to dine at La Champagne. It only seats about 20 guests each evening, so seats go fast. They serve a delicious six-course tasting menu, paired with wine; this is well worth the additional cost. Also take advantage of making shore excursion reservations ahead of time, so once you get onboard, all you have to do is relax and enjoy the cruise. The shore excursions we enjoyed were: Ketchikan--bear watching (we saw one adult in the river and one juvenile in the bushes) Juneau--whale watching (we saw four humpbacks, a pod of orcas, and a pod of Dell's porpoises) Skagway--helicopter flight, hike, and train package; the hike was to the toe of a glacier Sitka--salmon fishing (We didn't catch anything, so this was one of few disappointments.) If you do order a room-service dinner, I suggest that you ask your butler to space out delivery of the courses. We neglected to do that, and some of the side dishes were cold by the time we got to them. (I was a bit surprised he didn't take care of that; but what a minor hiccup.) Be prepared for severe cruise-ship withdrawal after you get off the ship! To combat this, start planning your next Silversea cruise right away! Read Less
Sail Date July 2017
We chose this cruise for it's small size, luxury and staff ratio to passenger. It was nice, but older, worn furniture, drapes, etc. We had a butler who was awesome, the dining was lovely, service excellent, food was good(while we ... Read More
We chose this cruise for it's small size, luxury and staff ratio to passenger. It was nice, but older, worn furniture, drapes, etc. We had a butler who was awesome, the dining was lovely, service excellent, food was good(while we could still taste it). Shore excursions were ok, somewhat pricey. We didn't enjoy them much because we got sick day 2 of the cruise and haven't stopped coughing or blowing our noses or sweating and having chills and body aches since......we have been home a week now, and still no change. Everyone in our party got sick. It is disappointing to spend over 5K+ per passenger (more money than we've ever spent on a cruise to celebrate a special anniversary) on a luxury cruise (just to sail, not including excursions) - and not get to enjoy it because of influenza that seems to be prevalent in Alaska on cruise ships this time of year. There was no warning, no enforcement of hand sanitizing, nothing. We are very disappointed. Buyer beware. I wish I could have a "do over" We missed 3/4 of the cruise due to illness. Read Less
Sail Date July 2017
This is our second trip on Silverseas. I enjoy the intimacy of the small ship and first class service. This won't be our last cruise. During the cruise, I attended the cooking class on board and it was fantastic along with ... Read More
This is our second trip on Silverseas. I enjoy the intimacy of the small ship and first class service. This won't be our last cruise. During the cruise, I attended the cooking class on board and it was fantastic along with High Tea and the many evenings of entertainment. The entertainment was outstanding. The voices of these young people were highly skilled. The theater was filled every night. I loved the smaller portions served, I actually did not gain weight on the trip. The food was outstanding in every venue. I got into the Terrace and LaTerazza but the chateau relaix restaurant never opened up. The hot stone cooking on the ship was amazing. I've shared our wonderful times with friends and we had friends join the cruise - so much fun cruising with friends. We explored everyday which is always a highlight. I'd highly recommend Silver Seas to anyone. Read Less
Sail Date July 2017
We never thought we would enjoy cruising, but Silversea proved us wrong. When we decided to cruise Alaska, we chose Silversea because of the smaller size of the ship and recommendations of others. Embarkation and disembarkation worked like ... Read More
We never thought we would enjoy cruising, but Silversea proved us wrong. When we decided to cruise Alaska, we chose Silversea because of the smaller size of the ship and recommendations of others. Embarkation and disembarkation worked like a well oiled machine: smooth and fast, perhaps a function of the smaller number of passengers.The ship was impeccably clean, our suite was exactly as pictured, spacious and beautifully decorated and was very comfortable. The food was way above average and service extremely attentive. We never had a disappointing meal. In Sitka, we chose the Sea Otter Quest and saw an amazing amount of wildlife: sea otters, humpback whale, Stellar sea lions, harbor seals, bald eagle, and 3 brown bears! In Juneau, we did the Mendenhall glacier float trip, which was just ok. There were 2 short rapids, but I think only because there had been rain. In Skagway, the White Pass Railway offered more of the spectacular scenery we had been enjoying, as well as a sobering perspective on what the "stampeders" endured. A highlight of the trip was in Ketchikan, where we did the zip lining with Alaska canopy tours. I challenged myself to do this, but so glad I did, and would love to go again! There is a huge number of excursions to choose from. Our criteria were that they should be short enough to also allow time to explore the ports and not add too much to the expense of the trip. We had no trouble fulfilling these and we were overall satisfied with our choices. Here was our typical day: breakfast, shore excursion, lunch on board, back to shore for exploring and a little shopping :-) , relaxing on board, (we only did tea once, as it was just too much food!), drinks at the bar while enjoying an excellent pianist, enrichment speaker, dinner, entertainment ( 6 singers performing differently themed shows), then ended the evening in the bar with a terrific guitarist/singer. You will never be hungry, as food is available at all times and included. Wine and cocktails are included, though premium wines are extra. Would love to sail with Silversea again, and hope to do so. Read Less
Sail Date July 2017
Friends who have sailed on Silversea before mentioned they were thinking of going to Alaska and since we have always wanted to go, we decided to join them. The ship is nice, the crew is excellent, the food is pretty good. The ... Read More
Friends who have sailed on Silversea before mentioned they were thinking of going to Alaska and since we have always wanted to go, we decided to join them. The ship is nice, the crew is excellent, the food is pretty good. The entertainment is more or less and the port are all tourist traps but what can you expect, nothing much to see there. All in all it was a good cruise. I would recommend it to people that want to do some adventurous things, which we did not. All trips outside of the ship, excursions, etc. are extra, nothing is included, so you end up adding a bit to your bill. Internet in regular cabins, anything below a Medallion suite, is free only one hour per day and in general the connection was excellent. The shore excursions are ok, the best one was the one to the Iditarod summer camp. Was told that the helicopter ride to the glacier and then dog sledding was amazing. Most ports are full of jewelery shops and tourist shops (t-shirts, etc.). Sitka was the nicest town on the itinerary I would say. We saw a fun lumberjack show in Ketchikan. Took the tour to White Pass mountain but would not recommend it. A long drive, very beautiful scenery but don't know if it is worth it. It was very cold everywhere we stopped. We stopped at Hubbard Glacier for about an hour or two, and that was all we saw of glaciers, some others passing by. I was expecting something more, maybe because I have been to the glaciers in Argentina which are spectacular and you can get very close to them. All in all a good experience and I would recommend it to someone that loves nature and hiking, etc. There were lectures everyday about the town where we would be stopping. There are games to play like trivia, name that tune, bridge. The food was good, very good at the french restaurant, good at the italian one. Surprisingly, the pasta was always overcooked and the break and cold cuts were low quality. Bread never crispy, no prosciutto. I say surprisingly because the captain in Italian! The room good sized, lots of space for everything. Ours was 823, great location. The casino so so, not many people there. Our butler was great but we did not really ask him for much. Good, small, gym and great spa. The value for money is good because the service is excellent. Not enough hand sanitizers around. There is no place to go have a snack in between meals, just the coffee bar (only coffee or tea) in the Panorama lounge. The bars are not open a lot of the time. Somehow too many different bars/lounges so it always feel a little empty and quiet. There were LOTS of children and a couple of babies, which I was not expecting. Also, the dress code is not enforced at all. I saw guys wearing caps in the restaurant and jeans and tshirts also to dinner in the italian restaurant. Also walking barefoot . Read Less
Sail Date July 2017
We chose Silversea because of the luxury and comfort we had to live in, while seeing the grandeur and beauty of nature in Alaska. To be able to venture out on some daring excursions, i.e., zip-lining and rafting, and come back to the ... Read More
We chose Silversea because of the luxury and comfort we had to live in, while seeing the grandeur and beauty of nature in Alaska. To be able to venture out on some daring excursions, i.e., zip-lining and rafting, and come back to the relaxing magnificence of the cruise ship was perfect. The tours such as the whale watch were amazing and we learned quite a bit about wildlife in Alaska. The service on the cruise was over the top; our Butler Daniel was completely attentive, and the food was excellent, including many delicacies that I tasted for the first time. Our waiters and hosts knew us by name. The enrichment activities such as lectures about the cities we would be visiting, and things that would be available when we got there (i.e.: diamonds!) were great. Fitness room was great - only wish it were open even earlier in the morning, as the clientele visiting Alaska seems to be a more athletic one, and many were there in the mornings before the tours. We enjoyed meeting other guests and crew on the ship from all over the world. I would highly recommend Silversea! Read Less
Sail Date July 2017
Zegrahm Expeditions owns no ships of its own, so they typically charter a suitable ship from another company. This review is of the Zegrahm Expeditions July 6-20, 2017 "Wild Alaska" expedition aboard the Silverseas ship Silver ... Read More
Zegrahm Expeditions owns no ships of its own, so they typically charter a suitable ship from another company. This review is of the Zegrahm Expeditions July 6-20, 2017 "Wild Alaska" expedition aboard the Silverseas ship Silver Discoverer. The dozen or so naturalists on the trip were all contracted with Zegrahm, but the ship and the rest of the ship's staff were all Silversea employees. Most of this review will address the Silverseas part of the partnership, but later I'll touch on the Zegrahm part as well. The Silver Discoverer is a small, (120 pax), intimate and comfortable, but old (1989) ship. The crew and staff were excellent, service was mostly very good, and dining - especially dinner - was superb . . . just what you would expect on a Silverseas cruise. But the ship is getting a little long in the tooth. The cabins are clean and well-maintained, but they are modest in size - and the bathroom is downright tiny and cramped. Closets and drawer space are barely sufficient. Among the dated features is that the bed sits too low to slide a big suitcase underneath, so we had to store it in the corner of an already small cabin. Most cabins have windows or port holes, but not balconies. The Silver Discoverer is not nearly as stable as newer ships. We were often rockin' and rollin' a lot. My wife and I have been on two dozen small-ship cruises, and this is the first time she has needed to wear a patch. The common areas on board are adequate. The deck 5 lounge is bright and roomy with good viewing out the sides of the ship. It opens onto the pool deck, (the small pool was not open for business), with more excellent viewing. The main lounge on deck 4, however, is very tight for lectures, receptions, etc. Very difficult for the wait staff to take orders and serve beverages. Dinners, as mentioned above, were excellent . . . nice variety and selection, well prepared and presented, with some very good wines included with the meal. Dinner service was typically very, very good. We (in our traveling group of six) usually found ourselves at the same table each evening, so we usually had the same servers. We grew especially fond of Shawn, Marianne, Phillipe and Melvin, who also got to know us quite well and brought humor and charm to the dining experience. Dinner is also available on the pool deck - weather permitting. When you are cruising the Bering Sea, the weather is usually not conducive to alfresco dining, but we gave it a shot one evening and had a great time and a great meal. We were well bundled up and cooked our own food on "hot rocks". With calmer seas and warmer temperatures, we would have done this more often. Lunch was also available on the pool deck and proved to be a very popular option in spite of the weather. Burgers, dogs and excellent fish sandwiches were the normal fare for lunch. Breakfast and lunch were often difficult. The quality and variety of the food was good, but the buffet area was very small, extremely congested and inefficient. Lines were often long and passengers had to compete with staff trying to replenish the buffet. Food was often displayed illogically. For example, salad toppings (bacon, peppers, mushrooms, croutons, etc.) were the first items on the buffet, then, further in, you came to a lettuce bowl. So if you wanted a salad of lettuce covered with toppings, you had to backtrack the line and trip over the guests behind you. Most of the chafing dishes were small and had to be restocked often, further exacerbating the congestion. For some reason, the worst service on the cruise was at breakfast . . . even getting a cup of tea or coffee was often a challenge. The only entertainment on board was Florandy at the piano, (who was very talented at playing and singing a wide variety of familiar songs, and quite personable, too), and one night of karaoke. Here, the Zegrahm half of the partnership came into play, and the Zegrahm experience was mostly very positive. The Zegrahm naturalists were terrific. They were well educated (many PhD's) in a variety of fields such as geology, botany, marine biology, ornithology, history, etc., but they were also very personable and friendly, and brought much life and enthusiasm into what we were seeing. They all were also capable and safe Zodiac drivers, an important factor when most every day you're making a couple of wet landings in often choppy water. The itinerary took us from Nome, up to the Arctic Circle, to Provideniya, Russia, back down through the Bering Sea and up the Aleutian Islands and Katmai Peninsula to Seward. We saw several small, mostly struggling villages - including one long-abandoned Norwegian cod fishing village. We walked the often-barren tundra, which, in July, was alive with flowers. Mostly, however, we saw wildlife. We saw, up close and personal, birds galore; (including the elusive McCay's Bunting, which is found only on St. Lawrence Island); Orcas and Humpbacks cavorting in the frigid waters; seals, seal lions and sea otters; a gray wolf wandering the shoreline; and, of course, lots of brown bears. The wildlife is the primary reason we signed on to this cruise, and we weren't disappointed. There were, alas, a few things which I did NOT like about Zegrahm. I booked this (very expensive) excursion over a year in advance. The trip began with a group dinner at the Anchorage Marriott on July 6th, and we boarded the Silver Discoverer in Nome on July 7th. It wasn't until sometime in March that we learned that we were responsible for booking and paying for our own, July 7th, flight from Anchorage to Nome. In the scheme of things, this $200pp cost is pretty insignificant, but it sure felt like nickel and diming on what was promoted as an all-inclusive trip. They should have charged $200 more for the entire excursion and included the flight. You gotta have boots to navigate all the wet landings. I was on an Antarctic expedition cruise with Ponant in December 2016. We needed boots there as well, but Ponant had a large inventory of boots on board, and we each were fitted and supplied with boots for the duration of the journey. But with Zegrahm, you had to bring your boots with you. They had a vendor from whom you could buy or rent boots, but you had to pack them in your luggage and schlep them back home with you. It's tough packing for a two-three week trip as it is; two pair of boots take up a lot of room - and weight - in your luggage. I much preferred the Ponant approach. I've taken two expedition cruises in the last year, Zegrahm and Ponant. (I wrote a Cruise Critic review of my Antarctica cruise on Ponant's Le Soleal.) Both were memorable, fun and exciting, and I'm happy with each experience. Zegrahm does a great job and seems to have a very loyal base of repeat travelers, (some of our fellow passengers had traveled with Zegrahm a dozen or more times in the past). But for my next expedition cruise, I will probably lean toward Ponant. The ship is newer, more comfortable and in some ways more convenient (i.e. boots), and overall it seems to be a better value for the money. Read Less
Sail Date July 2017
We had received rave reviews from a relative who has sailed over 170 days on Silversea. The room was very spacious (Veranda suite) and storage excellent but the décor in the entire ship was "tired". Breakfast and lunch ... Read More
We had received rave reviews from a relative who has sailed over 170 days on Silversea. The room was very spacious (Veranda suite) and storage excellent but the décor in the entire ship was "tired". Breakfast and lunch buffets were comparable to what we had on river cruises with other lines, however nothing special. The dinners were the real disappointment. We love seafood and what we had was overcooked, the veal chewy, and nothing imaginative at all. We booked one dinner in La Terraza with the hope that it would be something extra special. My husband ordered pasta with lobster and the lobster was rubbery. My beef was ordinary and definitely not prime. I checked the wine I was served at our local store--$8.99 a bottle. Hmmm. We ordered room service for lunch one day prior to an afternoon excursion. I ordered a turkey sandwich. The bread was wrong, it was toasted and I asked for it not to be and it was ONE THIN SLICE OF TURKEY--we had definitely expected something we could share, but no time to reorder. We had hoped to book another cruise, but it will not be on Silversea! Read Less
Sail Date June 2017
Our family of 12 (ages18-80) were on Silver shadow last week-only my mother has been on Silversea so it was her choice. We were all on deck 6 in Veranda rooms which were very nice. We absolutely loved Rodney our butler!! One of us had a ... Read More
Our family of 12 (ages18-80) were on Silver shadow last week-only my mother has been on Silversea so it was her choice. We were all on deck 6 in Veranda rooms which were very nice. We absolutely loved Rodney our butler!! One of us had a birthday during cruise and he brought balloons and a banner that day and offered her a cake at dinner! The first night there were rough seas and 8/12 were seasick-some getting sick some just queasy-one had to get a shot from doctor. Rodney said 3/4 of ship was sick! We tried the magic pills but didn't really work- they ran out of armbands too- they didn't seem very prepared for the bad weather We played team trivia daily which was the only activity for our group- there was ping pong and golf putting. We ate at La Terrazza 3 nights and the Grille 3 nights and Le Champagne 1 night- overall the food was not what we had expected since Mom said it was a VERY nice ship and someone just mentioned all proteins were frozen There wasn't much variety on the menus. The casino was a popular spot for our group- lots of winning at blackjack! We loved all of our excursions- Ocean rafting-Sitka and fishing -Sitka, Whale watching -Juneau, fishing- Skagway , sea kayaking-Haines and White pas train- Skagway and floatplane in Ketchikan.Overall we had a great time but will research the food better next time-pretty $$ to serve frozen food!! Read Less
Sail Date June 2017
We have over 120 days sailing on Silversea ships because we like the amazing food, fabulous service, terrific excursions, attention to requested details, the choice of wines & champagnes available at no extra charge & the ... Read More
We have over 120 days sailing on Silversea ships because we like the amazing food, fabulous service, terrific excursions, attention to requested details, the choice of wines & champagnes available at no extra charge & the delightful Verandah suites with Butler service, separate showers & tubs & over all luxuriousness that Silversea has to offer. However, this is our first cruise on the Silver Shadow, twin to the Silver Whisper, & sadly, she is really beginning to look shabby. I know the ship went in for a re-fit one year ago, but just replacing the carpet in the suites & re-doing the restaurants & the public lounges is not enough!!!!! The beautiful honey colored woods in the suites are scuffed & looking old & poorly maintained with some burn marks(no smoking allowed)& the new carpeting was put down so badly that it is coming up already around the wooden fixed furniture and there are tear marks that have been repaired very sloppily. I wish I could tell you how disappointed we are after having done a one week Alaskan cruise on this ship. We have 2 more cruises booked on the Silver Whisper, which I know will be in better shape because the World Cruise is on that ship in 2018, but all the ships should be up to the same standard of excellence that we have gotten used to with Silversea, not just the newer ones or the bigger ones!!!!! The entertainment, whenever they put on a production, was good, but the productions were too few and far between & on July 4th, in an American port, with mostly American passengers, the ship did nothing to celebrate our Independence Day. Without American passengers, no cruise line could survive, but to ignore July 4th completely, was insulting!!!!! The ports in Alaska are very small & filled with tourist shops & Diamond/Tanzanite jewelry stores, just like you find all over the Caribbean. Very disappointing, but not Silversea's fault. The excursions were very well done & fun & very interesting with lots of history & fabulous scenery, but that is all. The museum in Anchorage was wonderful to see and tour, but had I not been told about it beforehand, I never would have known that it existed. As to the glassed domed train ride from Anchorage to Seward------FORGET IT!!!!! It is crowded, uncomfortable, the food is worse than awful & it took 6 hours to go 125 miles, when we could have had a choice to go in a luxury motor coach for 2 1/2 hrs & reach the ship by 2-3p.m. instead of 6:15p.m.--totally outrageous!!!!! Never again!!!!! Read Less
Sail Date June 2017
This was the first time in Alaska for our family of 15, and our first small-ship cruise. And, long story short, it was excellent. Cabin We all had Veranda Suites, which were very spacious and had a great amount of storage space ... Read More
This was the first time in Alaska for our family of 15, and our first small-ship cruise. And, long story short, it was excellent. Cabin We all had Veranda Suites, which were very spacious and had a great amount of storage space (which was very much appreciated). The bathroom was quite large as well, and the same goes for the living area. The beds were of a normal size for a cruise ship (twin), and my feet did hang off the bed. The furniture was perfectly fine, and in good condition, but the suite could probably use an update in a few years. Service All suites on the ship have a Butler, and ours was excellent. Neo and Raj, who took care of us during the hours Neo was off, were awesome and always made sure our suite was cleaned and completed every request with a smile. We also had great service across the ship, from our waiters, Ranie, Randy, Joanson and many more, to the cruise director Kirk, and everyone else. The service really set this apart from a normal cruise. The staff were all so friendly, and everyone from the custodial staff to the boutique employees would always say hello and smile. It was truly amazing how friendly all of the staff were. They seemed to like their jobs and each other (one staff member went back home at the end of our cruise and the morning of our departure she toured around the ship to say goodbye and some staff members even had tears in their eyes as they hugged her goodbye). Dining The food on this ship was unlike anything I've ever experienced. Not only was the food consistently good at all three main restaurants (we didn't have a chance to try Le Champagne), we could order anything off the All Day Menu 24/7 for room service or from the Restaurant during certain hours. The portions are somewhat small (except at the Pool "Hotrock" Grill, which I highly recommend trying), so it is meant to be a multi-course meal. The desserts are another highlight, but they are generally very fancy and small portions, so don't be afraid to order two. The only disappointment in my opinion was breakfast and the breakfast buffet. Other members of my family disagreed, but I found the selection to be slightly underwhelming, but people with different preferences might think otherwise. Overall, dining on this ship was fantastic, with excellent food quality, and enough opportunities to eat (like the excellent tea service in the Panorama Lounge in the afternoon) to fatten anyone up. Entertainment We did excursions at every port, so we didn't have that much downtime on the ship. I can't speak to the overall quality of the shows on the ship, but the one I saw was quite good. Additionally, my family had a great time doing team trivia everyday (hosted by the Cruise Director Kirk) and enjoyed the 4th of July Party. There is also a card room with puzzles and movies you can check out in the Library. Ship Overall, the ship was great and in very good conditions. Most of the appointments are pretty subdued, and the Silver Shadow doesn't have many big "wow" factors that some larger ships might have. The hot tubs are quite nice, and the Observation Deck and the Panorama Lounge are good places to pass the time. My one complaint with the ship was technology, specifically the WiFi and TV. Passengers in base level suites (Vista through Veranda) receive only one hour of complimentary WiFi per day. At least half of that hour is wasted in loading screens due to slow speeds. The TV in the suites is also quite old and has poor viewing angles, and only carries MSNBC, CNBC, Fox News, and the BBC. No mainstream channels at all. Also, the library system with checking out DVDs is a little antiquated, and could be replaced by a more modern system with movies loaded on to the device and available on demand. Overall though, the ship was quite nice, well maintained, and had good amenities, though not as many as one could find on a larger ship. Read Less
Sail Date June 2017
We chose this cruise because we wanted a small ship that could get in to the smaller areas of Alaska as well as not wanting a ship that we would need to share with 1,000 plus vacationers. With the exception of the excursions, everything ... Read More
We chose this cruise because we wanted a small ship that could get in to the smaller areas of Alaska as well as not wanting a ship that we would need to share with 1,000 plus vacationers. With the exception of the excursions, everything else was included. A personal butler, all meals (including room service), drinks (and the wine flowed freely at dinner), self-serve laundry, and entertainment. While the singers and a trio of instrumentalists were good, more variety could have been offered. And most of the entertainment started at 10PM - long after we had turned in from a very busy day. Mostly, though, the ship had everything you could want to feel like you really mattered and received top-notch service. A luxury for sure, but how many times do you get to go to Alaska? We began our vacation with a two-day stay in Anchorage and boarded the train (all arranged in advance) from there for a 4.5 hour train ride to take us to Steward where we would board the ship. Long ride, but beautiful views along the way. Having to make reservations at the dining rooms did make it difficult to always eat where one wanted - especially since dining reservations opened up online before the cruise even began. The dress code is very strict - "informal" means that men must have a suit coat or jacket - not just a shirt and tie. Relaxing the dress code would be nice since we're on vacation. La Terrazza served the best buffet breakfast, and by far the best dinner of the two indoor restaurants (assuming you could get a reservation). The outdoor restaurant, The Grill, is a fantastic experience. Unfortunately, it wasn't until the last night that the weather was warm enough to sit outside and enjoy the food without wearing a jacket or using a blanket. We very much enjoyed our excursions although they were quite pricey. All of our guides were extremely knowledgeable and seemed to enjoy their work. The excursions, also, opened up for reservations 90 days prior to the cruise, so many of the choices were already booked as the departure date got closer. We really enjoyed cruising within two miles of the Hubbard Glacier on our first day at sea, the Alaska Raptor Center and Fortress of the Bears in Sitka, the White Pass Railway and Sled Dogs & Musher's Camp in Skagway. We did have two opportunities to be on whale watches, and while we saw plenty of otters and sea lions, we didn't have that much luck with whales. We had one issue with our Mendelhall excursion as the glacier was closed due to an "incident". Our guide took us through a rain forest instead. However, we did have to request a refund for the fee that the glacier would have cost. The excursion desk happily refunded it to us, but based on an interim bill that we received, if we had not spoken up, we would have been charged the full excursion fee. Arrival and departure went smoothly and efficiently. Everything seemed to be planned well. The staff were all pleasant and went out of their way to do what they could for the guests. All guests were given one-hour of complimentary internet each day, but it was very slow and only useful for reading e-mail. You could purchase more time than that, but for the cost of the trip, that should not be necessary. Knowing the "ins and outs" from this cruise now, I would not hesitate to book another with Silver Seas. Read Less
Sail Date June 2017
The meals were extraordinary, the service was incredible, and the cruise was absolutely beautiful. We would absolutely go on another Silver Seas cruise. In fact, I don't think we will ever travel on another cruiseline because are ... Read More
The meals were extraordinary, the service was incredible, and the cruise was absolutely beautiful. We would absolutely go on another Silver Seas cruise. In fact, I don't think we will ever travel on another cruiseline because are expectations are just too high to ever be surpassed by another cruiseline. Our suite was very spacious and well appointed. Our butler and maids were very friendly, prompt, and gracious. We were given the opportunity to be waited on by the same waiter and sommelier every evening at dinner, and they were both incredibly courteous, kind, and made our meals even more extraordinary. All of our meals were delicious - the chef and kitchen staff made unique and flavorful courses, and they were well proportioned. I was surprised by the freshness and the variety of the menu every night. We also enjoyed tea service many times while on our cruise, which was such an elegant way to spend our afternoon in conversation and enjoying the view. Read Less
Sail Date June 2017
We had previously taken two cruises with Silversea in Europe and had had very positive experiences. We took our 3 adult kids with us on the Alaskan Cruise and we were all very disappointed with the level of service and food on this ship. ... Read More
We had previously taken two cruises with Silversea in Europe and had had very positive experiences. We took our 3 adult kids with us on the Alaskan Cruise and we were all very disappointed with the level of service and food on this ship. It was not up to luxury standards. Butler service was mediocre. My son had a suitcase out on the floor the entire trip in his room and was never asked if he wanted it unpacked. My daughters ordered room service most mornings and order was never right--and their butler argued with them about their order. My husband and I went to breakfast in the main dining room and told them we had 30 min. No one was there--we ordered a minimal breakfast--30 min later we had to leave because we had still not been served. These are just a few examples of the level of service we received on this trip. Just not what you would expect from this cruise line. Additionally they had a flu outbreak on the ship and all of us got sick. My daughter was sick as we left the ship--my son the next day and the rest of us within 5 days. Just not a good experience overall. We have another cruise planned with silversea this fall (was booked before alaska) and if the level of service and food are not better--it will be our last cruise with this line. Read Less
Sail Date June 2017
This trip was a long-time bucket list goal for us. The itinerary was outstanding and exactly what we were looking for throughout our trip. However after having sailed on a comparable competing line two years before, we were very ... Read More
This trip was a long-time bucket list goal for us. The itinerary was outstanding and exactly what we were looking for throughout our trip. However after having sailed on a comparable competing line two years before, we were very disappointed with our accommodations and the line's lack of responsiveness to remedying the situation. This noise situation in our room started the second day of our cruise and continued for the remainder of it and made the time in our room annoying and was very disruptive to our sleep. The crew's lack of attention to fixing the situation was disappointing and frankly unacceptable for a line of this pricing and projected imagery. In addition, while the food generally was acceptable, it was boring in its continued repetition throughout the cruise. The only exception was Le Champagne which was excellent both for its food and its staffing, although the pricing add-on was very high for a cruise line of this fare pricing and overall projected imagery. There simply was not enough variety in any of the other restaurant venues commensurate with the pricing of this cruise. Read Less
Sail Date June 2017
The best food, actually was in the regular dining room and not the specialty restaurants, though La Terrazz was good.I guess I expected more of a selection and more of a gourmet experience. And the bars were ho-hum. It sounds silly, ... Read More
The best food, actually was in the regular dining room and not the specialty restaurants, though La Terrazz was good.I guess I expected more of a selection and more of a gourmet experience. And the bars were ho-hum. It sounds silly, but the EGGS the ship had were fabulous. They had these divine yolks of a deep orange color with an exquisite flavor. Once I discovered those eggs I couldn't wait for breakfast each day. And the coffee, which I am so fussy about was wonderful. It's the little things like this that make me happy. It was worth it to me, too, knowing when I booked an on shore excursion I would be connected with the ship by bus, etc., in a timely fashion to fit the ships schedule. I was travelling alone to Alaska for my first time and I needn't have worried about a thing. The method of luggage transfer was flawless and made clear and easy. Internet not so good, but who cares? I was on vacation. I loved my butler who took very good care of me.. I liked the idea that the ship was not so huge and did not have many small children on it. I love children but not everywhere. I did not think much at all of the plank cooked dinner in the freezing cold and so cold they tried to offer me a new plank as mine was quickly cold. The best food, actually was in the regular dining room and not the specialty restaurants, though La Terrazz was good.I guess I expected more. Honestly I loved the excursions in each port. I liked the ones they selected for their quality and the arranged Silversea transport for them, as well as the flawless baggage methods the ship had arranged, as well as the courteous and gracious transport connecting me. Read Less
Sail Date June 2017
Wanted to compare against Seaborn. There is really no comparison except for price and size of ship. Yes, both beat the larger ships and appeal to those who are wiling to pay for first class service. Maybe if I had not been on Seaborn, I ... Read More
Wanted to compare against Seaborn. There is really no comparison except for price and size of ship. Yes, both beat the larger ships and appeal to those who are wiling to pay for first class service. Maybe if I had not been on Seaborn, I would give a positive review, After traveling on a number of Ssaborn cruises, I was unpleasantly surprised by a number of things. 1. Food from room sevice was always cold. 2.. Staff, while professional was not happy. 3 You can only get cash of $200 per day rom the ship. 4. After being stuck in the elevator for 20. minutes between floor,offices response was that 6 people had overloaded the elevator. Wasn't ttooncened that emergency button didn't work and no apology. 5 Entertainment was limited, repetitive and I have been to better high school performances. 6. liimited hand sanitizer in public areas. Have to touch so many handrails, etc, but no concern for germs. 7. Was shocked that the ship had a staff member whose job was to push shopping on the ship and in port. This alone cheapened the experience and made me understand that Silversea does not understand its market or customer. Think a Four Seasons sign n a Holiday Inn. 8. I could not help but wonder if the Company was having financial issues, given the potion sizes, the limited food between meal times, the limited hours of the bars , etc. I could go on but my recommendation is save money and go on a bigger ship or go Seaborn for the first class experience you are looking for. Read Less
Sail Date June 2017
outstanding in every way. The condition of the ship, room layout, and the staff that made us welcome aboard every time. Christians recommended Denali by Air was spectacular in service and itinerary. A special thank you to our butler ... Read More
outstanding in every way. The condition of the ship, room layout, and the staff that made us welcome aboard every time. Christians recommended Denali by Air was spectacular in service and itinerary. A special thank you to our butler Sumit and cabin maid along with Marina in Reception/Shore Trips. The Denali by Air guide was without peer. Personality, can solve, can do. All the employees and outside tour contractors were knowledgeable, first class. We were able to customize land and sea tours with ease. We requested privet tours, chartered a plane with an experienced pilot amongst other "custom requests." The ship was perfect for exploring a rugged, isolated, beautiful, wilderness. Again, on the local knowledge, understanding of the geography, naturalist, resources Silver Sea works with were first class, educated, and helpful at all times. We would recommend this itinerary, cruise line, and ship for the discerning traveler. Smooth sailing to ou new found friends. Read Less
Sail Date June 2017
We have been on 15 several cruises throughout the years. For what we paid, we thought the cabins, food and service would be over the top! Not even close, it could have been just a typical large ship cruise liner where you pay a third of ... Read More
We have been on 15 several cruises throughout the years. For what we paid, we thought the cabins, food and service would be over the top! Not even close, it could have been just a typical large ship cruise liner where you pay a third of the price. When you complain to a manager, they listen to you politely, make excuses and then do nothing. Internet was terrible. Upgrade the equipment. In this day and age, people want to be connected. Just work the price of Wifi into the cruise cost. Cabins need a good refurbishing - old and outdated. Food was very subpar. Service was very slow in all dining rooms and room service. Room service food was poor too. Need to update the fitness room. Pool deck dinner (Grill) was the best meal of the trip! Shore excursion - highly recommend dog sledding! The whole ship needs updating. Read Less
Sail Date June 2017
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