1. Home
  2. Cruise Lines
  3. Silversea Cruises
  4. Silversea Cruises Cruise Reviews

142 Silversea Alaska Cruise Reviews

This was our second trip to Alaska. Our first was with 3 children on a Celebrity Ship 10 years ago. We thought it would be fun to try a much smaller and luxurious ship with friends. The cost was significantly higher but we thought it ... Read More
This was our second trip to Alaska. Our first was with 3 children on a Celebrity Ship 10 years ago. We thought it would be fun to try a much smaller and luxurious ship with friends. The cost was significantly higher but we thought it would be worth it for the world class service and food and of course the ship itself. We were very very disappointed and I will research a lot more before we go on another cruise. The staff tried to be helpful but it was no use, any simple request seemed to be problem for some odd reason. Management is nowhere to be seem. The one striking thing to me on this trip was the absolute seriousness of the staff from the moment we boarded, you would think we were on a dangerous naval mission to the Middle East instead of a fun trip to Alaska. The food was highly disappointing on this "luxury cruise". It got very tiresome to be served potatato chips at all the bars with our glass of champaign, we really couldn't believe it. They did have something a little different the night before the end of the cruise timed perfectly for the distribution of surveys in each room. The staff seemed just plain bored all the time but they were kind and did try to please most of the time. In our opinion, this is not a staff problem, it is a management problem. Flat screen tv's are in the cabins but were simply placed in the original cabinets made for old style tv's so whats the point? they stick out terribly and are guaranteed to bump you in the head dozens of times in a week. Our fridge was only stocked when we called. The breakfast buffet was just average and the ship is very dated. The rust stains at the bottom of the pool didn't help and one closed hot tub on such a small ship is quite noticeable. The internet is completely useless, we would have been better off with walkie talkies on the ship. If this cruise had cost what a large ship charged I wouldn't even bother with this review but for $11,500 for 2 people .... this was highly unacceptable and we will never sail with SilverSea again. We should have known there would be a problem when we called in a few times before the cruise to ask a question and got rerouted several times for really simple and clear questions like "what time can we board the ship?". That call took 15 minutes and we were told 1 pm. The ship was actually boarding before 11am. I won't even go into how difficult it was to book specialty restaurants. Our contact at silver sea changed 3 times in just a few months, I should have known then we should bail. A very expensive disappointment. The beautiful observation deck has a bar for drinks or coffee/tea but it was never set up, what a waste. I am showing a photo of a beautiful day but by noon nobody had unsecured all the deck furniture so we could sit and enjoy the views. I will mention one last item and that is the slide show and presentations that constantly run on the TV. They were in fact "slides" and the presentation must have been recorded in the 70's. It's incredible at this day in age, where technology is where it is, that they are running these programs that make you feel you are in a boring science class in 1974. They would be better off transmitting current National Geographic programs or BBC wildlife programming. Anything but the tedious mind numbing choices all the passengers currently have now. Read Less
Sail Date July 2018
Silversea boasts “all your needs are being taken care of for you – sometimes before you even ask.” On two of three Silversea cruises I have taken as a Venetian Society member that promise has not been met. In the future I will ... Read More
Silversea boasts “all your needs are being taken care of for you – sometimes before you even ask.” On two of three Silversea cruises I have taken as a Venetian Society member that promise has not been met. In the future I will purchase a large suite on a different line, save money and find promises kept rather than forgotten. The definition of customer satisfaction is that expectations are met. Silversea is overpromising and underdelivering which is the recipe for customer dissatisfaction. This time, we cruised Silver Shadow Vancouver-Anchorage (Seward) AK, 7/26-8/2/2018, paying $17,800 for Silver Suite 719. For that amount of money, a comparable suite aboard Celebrity costs $7,400 less and includes virtually the same services (free premium beverage package, free gratuities, free internet and $300 on-board credit). Plus, Celebrity sails a larger ship which handles Pacific Ocean waves and headwinds with a much smoother ride, offers more dining options, vastly better entertainment and more “things to do” on board. Silver Shadow, 610 feet long, was unstable in even two-meter swells. And, aboard other lines I have sailed (Celebrity, Princess, Royal Caribbean, Cunard or Norwegian) the entertainment and dining options are vastly greater and, in the case of entertainment, clearly superior. Silversea’s entertainment was painful to watch and listen to. The Voices of Silversea were of poor quality, at one performance the entertainers even holding their written songsheets so they could remember the lyrics. The bar pianist/vocalist Ramon relied heavily on his computerized synthesizer orchestral backing and was difficult to tolerate. Background afternoon tea and bar pianist Natalia, however, was quite fine. The boarding experience was wonderful, there was almost never a line to stand in, the food was quite good, the suite spacious if tired and in need of freshening up (even though the ship was refurbished in 2017). I asked for, and consistently received, a bottle of prosecco on ice in our suite. I was also offered and asked for, but sometimes did not receive, canapes and fruit each evening. Butlers made the primary difference in passenger reaction to this cruise. First time Silversea cruisers in Suite 729 had what they described as “a fantastic butler” who was able to secure seemingly impossible reservations at La Dame (to which they invited us to come along as all La Dame tables will seat four diners), created personalized welcoming messages and towel sculptures every night and delivered service that often exceeded their expectations. He and their room steward were happy, properly solicitous and eager to please. Our butler was unable to secure La Dame reservations, delivered no special touches, was difficult to pin down with answers to questions and delivered service that always paled in comparison. Other passengers to whom I spoke indicated widely varying degrees of delight or disappointment with this "butler inconsistency" feature on this cruise. Pre-cruise reservations at specialty restaurant La Dame were impossible to get (even when we went online within 5 minutes of reservation availability time), for both us and for our traveling companions in Silver Suite 729 and for many others to whom we spoke. I called Silversea and even wrote a letter to the Head of the Miami Office, Mr. Mark Conroy, expressing frustration on this point. Both the calls and the letter went unanswered or unreturned. After all of that, the $60 per person cover charge for La Dame was poorly spent as the food in the Main Dining room was, we all agreed, superior. The service and ambiance in La Dame, however, was excellent. On board, a Silversea representative apologized to the 729 customers and offered to host a private reception in their suite (to which we were invited) but, amazingly, he failed to show up. There is a dress code in public areas (“For Gentlemen: JACKETS (TIE OPTIONAL) after 6:00pm [capitals theirs] but it is not enforced. As an example, several gentlemen would show up in La Terrazza or the Main Dining Room without required jackets—one in an untucked sports jersey with a large number 13 and the name ‘Lucky’ on the back—and a “loaner” sports jacket would be delivered to them and draped over their chair back. They were not asked to wear the jacket as if the dress code was for the gentleman’s chair rather than the gentleman himself. Silversea should decide that they should drop the dress code or enforce the dress code; one or the other. To date, I have spent 168 nights at sea during 17 cruises. There is much better value to be had on every other cruise I have taken (with the clear exception of low-cost Carnival). Our next cruise is on Cunard followed by Celebrity. I won’t miss Silversea nor do I suspect, based upon past unanswered communications, they will miss me. By the way, this “review” was written only upon post-cruise email request from Silversea; I get no delight in complaining without being asked. Read Less
Sail Date July 2018
The help was amazing . Disappointed in the restaurants and the ship is worn and needs to be renovated. I will definitely go on another cruise with Silverseas on a different ship. We did like the size of the ship and the fact that the ratio ... Read More
The help was amazing . Disappointed in the restaurants and the ship is worn and needs to be renovated. I will definitely go on another cruise with Silverseas on a different ship. We did like the size of the ship and the fact that the ratio of help to guest. Breakfast and Lunch were fine. Dinner was an issue. The menu did not vary enough. After 3 days we were bored with dinner. The excursions were all terrific. A little pricey but well worth it. Every suite has a butler and ours went out of his way to make sure all of our needs were mwt. Our daughter and Grandson were also with us on this cruise and again there Butler was terrific, as was the person who cleaned there suite. Every evening there were little suprises left in there room. Again the help on the ship really make the cruise memorable. Read Less
Sail Date July 2018
First the good. Can’t say enough good things about every crew member we came into contact with throughout the entie cruise. You were always greeted with a smile and they were eager to please you!. Transfer from the airport to the hotel ... Read More
First the good. Can’t say enough good things about every crew member we came into contact with throughout the entie cruise. You were always greeted with a smile and they were eager to please you!. Transfer from the airport to the hotel and from the hotel to the train in Anchorage was smooth and hassle free. Embarkation was a breeze. Disembarkation and transfer to the airport in Vancouver went just as smoothly and very professionally carried out. The excursions our group booked through SilverSeas were excellent and delivered as promised in the literature. Now for the disappointment. Despite all of the good things I mentioned the negatives were hard to overcome. The first major disappointment was the food. Although the breakfast buffet was good please don’t order breakfast to enjoy in your stateroom. We attempted this twice and had cold eggs and blueberry pancakes, and I don’t mean room temperature, I mean cold. Dinners in the main dining room and LaTerrazza were also a big disappointment. In Alaska I would have expected fresh salmon and halibut. Instead we got frozen red snapper. The entire menu and quality of the food was subpar. Another disappointment was the selection of bourbons which I enjoy. My only choices were Jack Daniels, Makers Mark or Jim Beam. I expected more from a “luxury cruise line”. I also believe SilverSeas should have explained its dress code better. On line it was indicated there was only one formal night and it was ‘optional’. This was an Alaskan cruise we were not cruising the French Riviera. I learned the hard way that casual to SilverSeas means a sports jacket without a tie. Luckily my excellent butler found a jacket for me to use for the five of seven nights I was required to wear a jacket. I was even told I was unable to order a cocktail in the bar without a jacket! I found this a bit extreme and I’m not talking about wearing jeans or shorts. I’m talking about long sleeve button down shirt and dress slacks. I’ve only taken one other high end cruise and that was with Regent. In my humble opinion there was no comparison. From the condition of the ship, the multitude of choices for alcohol and wines, to the quality and variety of foods offered at dinner, Regent was clearly superior and it wasn’t even close. This is only one man’s opinion and based on the large number of excellent reviews from others many would disagree with my assessment but I felt I should offer it nonetheless. Read Less
Sail Date July 2018
We traveled with another couple and although we all have cruised before, never on a high-end ship such as Silver Seas. Personally, I enjoyed the itimacy of a smaller crowd. Crew was thoughtful, attentive and courteous the entire trip. ... Read More
We traveled with another couple and although we all have cruised before, never on a high-end ship such as Silver Seas. Personally, I enjoyed the itimacy of a smaller crowd. Crew was thoughtful, attentive and courteous the entire trip. Food was excellent, except for The Grill, where the service was a bit slow and food was sometimes luke warm (especially, side dishes). However, in all restaurants we dined at, food was delicious! I had trouble with my room key card not opening my door and had to have a replacement key made-up on a daily basis. The embarkation process went smoothly as well as disembarkation, although we needed a van after disembarking, but one was not readily available. The pros have definitely outweighted the cons on this voyage, but due to the cost, I would probably think twice before travelling on such a high-end ship, but that is not to say that I would rule it out due to the cost. As previously stated, I enjoyed the smaller amount of guests and the food and service was superb! Read Less
Sail Date July 2018
This was our 28th Silversea cruise, part 2 of back-to-back Alaska cruises. We chose this for the itinerary, sailing dates, company of friends. Ten years ago, we did a similar cruise round-trip San Francisco. This time, completely ... Read More
This was our 28th Silversea cruise, part 2 of back-to-back Alaska cruises. We chose this for the itinerary, sailing dates, company of friends. Ten years ago, we did a similar cruise round-trip San Francisco. This time, completely different crowd, families, not at all like the cruise in 2008, nor even the cruise the previous week. It was noisy, kids running up and down the corridors, no such thing as "indoor voices". A very loud group of 8 adults completely wrecked the ambiance of of La Dame (guest relations made good on that one). Dress code? What dress code? But not all negative: Best service and food we have ever experienced on a Silversea Cruise. We've never seen the staff so friendly and engaging. Granted, our last two cruises were on the Muse and one was the maiden crossing, like part of the shakedown. So maybe it was the ship, the experience of the staff, the size, itinerary...who knows? Except for the above issues, a most excellent experience. We have 4 Silversea cruises booked and paid for over the next year. We didn't do any shore excursions, preferring to wander around the ports. There were some large cruisers docked at some, but not all, of the ports; they carried 2100-3200 people or more, made for some crowdedness at certain ports.Walked to the Alaska Raptor Center in Sitka, and shuttled to the SeaLife Aquarium in Seward, walking back. Both hikes worth it. Ketchikan bills itself as the salmon capital of the world. Ketchikan is replete with salmon retailers, but the creek walk is very pretty and entertaining, particularly if you like to browse. Skagway...not enough time at the port to take a Yukon-White Pass RR excursion unless it was Silversea's, so you had to buy from the ship at with the usual markup. Fun place to walk around though. In Juneau on the northbound trip, it rained all day, but we were docked right downtown. On the way back, it was sunny, but we were docked about a mile away from where we were previously. Shuttles were helpful. Read Less
Sail Date July 2018
We chose this cruise for the smaller size of the ship. We really enjoyed the cruise. The staff are excellent! You feel pampered. I gave four stars overall as we found the food to be generally very good but not always consistent. The La ... Read More
We chose this cruise for the smaller size of the ship. We really enjoyed the cruise. The staff are excellent! You feel pampered. I gave four stars overall as we found the food to be generally very good but not always consistent. The La Dame restaurant was excellent. You need to call on the first day possible to get in. I did not like the fact that all the restaurants booked out early. I thought there should have been a more equitable system. Overall liked the boat very much and Alaska is beautiful. The scenery was gorgeous from our balcony. The ports of call are pretty. Sometimes wished there was a little more time at each. The Hubbard glacier is a highlight. We were lucky to have good weather all the way. I would recommend this cruise to others. It seemed like mostly seniors on board but some young people as well. Read Less
Sail Date July 2018
We have tried several other cruise lines, but return to Silversea, time after time because they really meet our needs and expectations. Embarkation and disembarkation is smooth and easy. The dining is excellent, lots of choices and all ... Read More
We have tried several other cruise lines, but return to Silversea, time after time because they really meet our needs and expectations. Embarkation and disembarkation is smooth and easy. The dining is excellent, lots of choices and all are good. Services are great - cabin personnel are there to meet your needs and do it very well. They can really met your individual needs and wants. They go the extra mile to meet your individual musts. The entertainment is varied and done well. From group shows to individual programs they are all done well. They provide the guest to guest games and mingling. The ports are well chosen and the excursions are varied, so they is something for everyone. They provide good informative information about every port city plus great information about about the region and it people. We will be on another Silversea cruise in 2 weeks, we are eagerly awaiting it. Read Less
Sail Date July 2018
Choose this because of neighbor experience in a prior year. Our first on Silversea. The ship and staff were awesome. Beautiful cabin - great butler and housekeeper. Tried all the dining rooms and all were excellent. Many onboard ... Read More
Choose this because of neighbor experience in a prior year. Our first on Silversea. The ship and staff were awesome. Beautiful cabin - great butler and housekeeper. Tried all the dining rooms and all were excellent. Many onboard activities. Some later than our bodies could handle. But all that we attended were terrific. The Port visits were just great and were a super platform for going on our selected shore excursions. Shore excursions that we selected were all fun (with one exception - the canoe trip - which was lovely location with a guide on the boat that was fine, but the rest of the crew for travel to/from and condition of equipment including the bus was marginal).. We did not use much of the fitness capabilities on the ship as we selected shore activities that gave us good work outs. Pre-cruise to Denali was a great start to the cruise. Train trip to Denali was much fun. Grande Denali Lodge perfect for the setting. Trip through the park was long (8 hours school bus) but no other way to see it. Alyeska Hotel was awesome. Matin Buser stop very fun and educational. Jimmie Hendrix brief on his climb was fasinating. We did our own post-cruise to Vancouver - Suspension bridge and Stanley park were great. Read Less
Sail Date July 2018
This was everything I had hoped it would be when I booked it several months ago. The crew was over the top friendly and accommodating. It was very difficult to do anything for yourself as there was always a crew member offering to it for ... Read More
This was everything I had hoped it would be when I booked it several months ago. The crew was over the top friendly and accommodating. It was very difficult to do anything for yourself as there was always a crew member offering to it for you. Our butler, Mark, was fantastic satisfying all of our needs and occasionally surprising us with something we had not expected. Wendy, our cabin attendant, was delightful. Our cabin was spotless at all times and we were always greeted at night with a new towel sculpture and chocolates. The food was remarkable! It is hard to believe that a kitchen staff can prepare food for over 300 people and still maintain the quality of the Silver Shadows cuisine. Every venue was excellent. We had an opportunity to dine at LaDame, the ship’s French cafe, for which you pay an additional fee, but passed as we were so satisfied with our other options. The hidden gem was breakfast in the Restaurant on deck 4. Everyone flocked to the buffet on deck 7 leaving this venue virtually empty. It was far better ordering from the menu in the Restaurant. Book excursions early and don’t feel you have to spend a lot to get a great experience. We booked the Misty Fjords in Ketchikan, the Whale and Glacier Photo Safari in Juneau and the Whie Pass Railroad in Skagway. All were great experiences and priced mid range. We spoke to several travelers who booked more expensive excursions that resulted in experiences that did not meet their expectations. Keep in mind when considering fly-ins and helicopter rides that the weather may leave you sorely disappointed. All the helicopter flights in Juneau were cancelled because of the weather. We also chose to book the post cruise Denali excursion. DO IT! It was worth every penny. Whether you use Silver Seas or arrange it yourself it is a must. If you travel to Alaska and do not visit Denali you have NOT seen Alaska. While we may have saved a few dollars booking this ourselves, once we left the ship our guide saw to it that we never touched our luggage and enjoyed a relaxed, carefree four days in the wilderness. Spencer, our guide, was fabulous. He was professional, knowledgeable and an asset. You could not ask for a more qualified person to take you into the wilderness. His partner, Lori, our driver, was great! We all felt very safe and she was a stitch. My only negative comment is really not meant to be negative, but a suggestion instead. I believe the quality of the wines, or at the very least the selection, included in the cost of the trip could be improved. The whites were very good, the reds ok. I realize that when pouring as much wine as they were that to be cost effective you have to be careful, but a bit of an upgrade would be nice. There is no question that if we book another cruise to a location to which they sail Silverseas will be our choice. Thank you for a phenomenal life experience! Read Less
Sail Date July 2018
We chose Silversea because of its stellar reputation and attention to every detail. My family spent 2 days in Vancouver before the cruise. What a beautiful city! Don't miss visiting Suspension Bridge Park- definitely a must see. The ... Read More
We chose Silversea because of its stellar reputation and attention to every detail. My family spent 2 days in Vancouver before the cruise. What a beautiful city! Don't miss visiting Suspension Bridge Park- definitely a must see. The ease and organization that was displayed by the luggage handlers for Silversea as we arrived at the dock confirmed what we had read about this cruise line--attention to detail everywhere. We felt like royalty from the moment we walked on the ship and were greeted with a glass of champagne and smiling faces from our crew. Our Medallion suite was much larger than I thought it would be. Our 3 children were each in a Veranda suite and they also remarked on the spaciousness of their rooms. The service was top-notch. Every crew member went out of their way to make sure my family was comfortable and had everything we needed. After returning from a fishing trip on a chilly day in Sitka, hot baths were waiting for us. How did the butlers know that they were just we wanted?! Our 3 children and their significant others (all in their 20's and 30's) were on the dance floor every night dancing to the music played by DJ Rob. Our cruise director Kirk seemed to have boundless energy- seriously, how was he was able to lead so many activities each day? Someone needs to bottle his energy! I enjoyed each of the restaurants, and the portion size was perfect. We enjoyed "dressing up" for dinner in The Restaurant and also dining informally under the stars on the pool deck. And of course, nothing beats a room service breakfast. We loved each of the ports we stopped in, but if we had to pick one excursion over the others it would be the heli tour/glacier walk in Skagway. Unforgettable. Visiting the Iditarod summer camp in Juneau was a close second. Although we were sad to see the cruise end, we have fabulous memories to keep us company until we sail on another Silversea ship. Read Less
Sail Date July 2018
Celebrated our 25th anniversary with Alaska Cruise. Sliverseas must have listened to their customers for everthing to go so smoothly, could not have asked for a better embarkation or disembackment. Our excursions were wonderful, got to ... Read More
Celebrated our 25th anniversary with Alaska Cruise. Sliverseas must have listened to their customers for everthing to go so smoothly, could not have asked for a better embarkation or disembackment. Our excursions were wonderful, got to witness so much wildlife and amazing landscapes. Everything was great excepted our waistlines getting bigger. The cabins were great, food choices were excellent and enjoyable learning opportunity activities The weather could not have more perfect for all of our excursions. We went whale watching in Juneau and witnessed two humpback breaching and 6 Orcas. Ketchikan should rainforest had the best viewing of bald eagles we have ever seem. Canoeing to Davidson Glacier was amazing as will as hiking in Sitka. The Hubbard Glacier took our breath away. The staff helped make our anniversary memorable. We have only one disappointment, we wish the ship had more sustainable choices like canned water and sustainable packaging that could help with their recycling program. We all need to be good stewards of our seas. Read Less
Sail Date July 2018
We looked at luxury cruise lines and wanted to go with one highly rated. Silversea fit what we were looking for and the time slot of the cruise worked out perfectly. Our Silversea agent was very helpful and answered all questions we had ... Read More
We looked at luxury cruise lines and wanted to go with one highly rated. Silversea fit what we were looking for and the time slot of the cruise worked out perfectly. Our Silversea agent was very helpful and answered all questions we had prior to the cruise. Once onboard, the crew made us feel like royalty. The suite was spacious and clean. Every room has a butler and attendant who takes care of anything you need. While we did not travel with children, it appeared there were planned activities for kids. The ship has everything you can possibly want without the crowd of a "party ship". There was a fitness center, 4 restaurants, theater, casino, and pool with two jacuzzis. Getting on and off the boat was effortless. We were able to register to the boat and get to our room in about 10 minutes. Disembarkation was even easier. The restaurants and room services were spectacular as well. We would gladly sail Silversea again. Read Less
Sail Date July 2018
We chose this cruise because we wanted a ship with a small amount of people and we wanted to cruise round trip from Vancouver. We researched the cruise ship online and all of the ports before making a decision and it sounded like what we ... Read More
We chose this cruise because we wanted a ship with a small amount of people and we wanted to cruise round trip from Vancouver. We researched the cruise ship online and all of the ports before making a decision and it sounded like what we were looking for. It turned out to be absolutely perfect!! The ship was just the right size and it was beautiful and spotless from top to bottom and everything in between. Our cabin was on the Veranda deck in the middle of the ship and we could not have asked for better. We had a private balcony with more storage and space than we needed to use. The double sinks in the bathroom along with the shower and separate tub was very impressive and more than enough space. There were several dining choices of restaurants including a dining room with open seating daily and nightly. The nightly entertainment and activity choices as well as excursions gave us a chance to see everything we wanted to see and then some. We had a butler that came to our cabin when we arrived and she could not have done any more for us than she did. She brought coffee and breakfast each morning and each evening when we arrived back to our cabin at the end of the day, we found the following days news and candy displayed out for us. Anything that we needed during the day was done with a smile. We used the fitness center on board which had all the latest equipment including water and towels as well as instructors, classes and anything else you might need. I could keep going and going, but I think you get the idea that Silver sea the Silver Shadow is a fabulous line and we would not hesitate to sail it again along with any of their other ships. Read Less
Sail Date July 2018
Grand daughter wanted to go to alaska. It was a last minute decision and this fit our schedule. Could not get the type of room we wanted, but the veranda room was ok. Checking in was not handled very well and room did not have a roll-away ... Read More
Grand daughter wanted to go to alaska. It was a last minute decision and this fit our schedule. Could not get the type of room we wanted, but the veranda room was ok. Checking in was not handled very well and room did not have a roll-away bed as we were told it would have. The butler and waiters were excellent. Staff at the reception desk were poor. Not very friendly and twice gave me the wrong information, once on the on board credits i had and then on disembarkation transportation. Neither issued has been resolved to my satisfaction. We have been on 21 cruises, mostly on seaborne, twice on around the world cruises. I would rate our experience on silversea shadow as not nearly as good as seaborne. Also was not able to book a reservation at la terraza during the whole trip. Started trying to make reservation right after we made the trip reservation. Again reception desk said they would try to find a way to get us in, but never heard back from them. Food and service were excellent, but the reception staff personal were terrible. Shore excursions were great. Read Less
Sail Date June 2018
I like to unpack once and that is why a cruise is idea for me. I usually sail on Silversea because I believe it is the best cruise experience. The small ships and the attentive service are what makes this cruise line great. I like a bit ... Read More
I like to unpack once and that is why a cruise is idea for me. I usually sail on Silversea because I believe it is the best cruise experience. The small ships and the attentive service are what makes this cruise line great. I like a bit more space so I usually select from one of the four top cabins. Silversea is all inclusive including whatever drink you want unless it is a very high end wine or say, aged scotch. The butlers make your every request come true. The staff work to accommodate you. I wanted more selections of sugar free items and they made me my own batch of sugar free blueberry muffins. They were great! The food is presented well and always a treat. They also provide nice excursions. The float plane excursion in Juneau to Taku Lodge and over 5 glaciers was the most amazing - it is a must! Read Less
Sail Date June 2018
We chose the cruise because a previous trip to Antarctica has been great - luxurious, such wonderful and unique landscape and plenty of wildlife (albeit emphasis on penguins). The good points of this cruise were great luxury, terrific ... Read More
We chose the cruise because a previous trip to Antarctica has been great - luxurious, such wonderful and unique landscape and plenty of wildlife (albeit emphasis on penguins). The good points of this cruise were great luxury, terrific service, wonderful food and interesting lectures - and lecturers. Put on 3 KG even without deserts... Booze flowed as freely as one could want. Great you say but wait:: The less good: 1) The weather - so much mist and fog in the morning (and we usually arrived at the next location in the early morning). I would question if this is a good time (June) to go on such a cruise. The resulted in the cancellation of several landings onshore. 2) In US waters (and others I heard) Silversea cannot use zodiacs for near shore exploration. This was only communicated to us a few weeks before the cruise. They tried to make up for this as best they could - using a large catamaran (saw good amount of sea life) - and a float plane cruise over Zodiac island (wow saw a bear in the distance...) I predict that this limitation will severly impact such cruises in the future. 3) We had to be contented with seeing ww2 ruins (instead of wildlife) on several occasions. Not turned on by that at all. 4) The wild life was VERY sparce yet the effort by the guides to lead us to where they would be was equally lacking. If there ain't much wildlife then please guide people to it instead of encouraging random walks. 5) On one walk we were given the option of joining one of three walks - yet all three had long since departed and were far in the distance. So much for a guided walk. It was'nt all bad by any means. I would say that on 4 days we saw a decent amount of wild life - and on another three days experienced very nice scenery i.e,.volcanoes. But that is out of 18 days..... Read Less
Sail Date June 2018
SS needs to value and invest in sales and customer service processes. Several problems during booking/planning process which provided a negative view of SS. Co needs to realize that, especially for first time customers, their initial ... Read More
SS needs to value and invest in sales and customer service processes. Several problems during booking/planning process which provided a negative view of SS. Co needs to realize that, especially for first time customers, their initial exposure to SS is the booking,planning,customer service process and much has to happen before trip begins. Unfortunately our experience included incorrect and misleading information;multiple examples of overcharging to the point of gouging(charging double the price for hotel room,charging $200 for a transfer vs $20 cab fare,significant premiums charged on excursions,etc); lack of responsiveness(to this date my rep or supv has not responded to my last 5 emails over the period leading up to our departure); and errors in the logistical process. The lack of responsiveness is inexcusable. Also billed as all inclusive but,in our view,basic items were not included (transfers from airport to hotel,lunch on train to Seward). Not what we would expect from a premium provider. Apparently non alcoholic drinks were free but no one told us that until we were about to arrive at cruise ship. Another example of "hiding the ball". The cruise and all that went with it was fine but nothing special. Certainly below what we expected of a "premium" provider. We have travelled with other premium providers and in our opinion SS does not measure up. Butler was totally oversold. We were under the impression we would have a private butler and instead found our butler had many other rooms and could not possibly deliver what was promised(not his fault). Alaska is a beautiful location and excursions were memorable due to location. But they were nothing special to SS. We found that we could have booked the same excursions directly for half the price. Also very little detail was provided regarding the excursions. Food and service were good but premiums we were expecting weren't there. For example "Alaskan king crab legs" were offered one day on the trip during lunch and they ran out before dinner. Cabin was very nice. We paid for top floor premium suite and got what we expected. We can only hope that this was an isolated instance. We did talk to enough of our fellow travelers to determine that our experience on this trip was not isolated. Perhaps recently announced acquisition will provide capital to invest in improved staffing and training. Read Less
Sail Date June 2018
Chose this cruise line because I was looking for a smaller ship, with fewer guests, but a more pampered, luxurious experience. Paid a lot for the nicer cabin, with butler service. Not worth the money. Butler did nothing more than a steward ... Read More
Chose this cruise line because I was looking for a smaller ship, with fewer guests, but a more pampered, luxurious experience. Paid a lot for the nicer cabin, with butler service. Not worth the money. Butler did nothing more than a steward would do. The ship itself was nice, but the staff and service was lacking. Maybe inexperienced? Waiters looked the other way when we tried to get their attention. There were items not on the menu that we didn't know about, like crab legs. They were a secret we were not privy to. With each excursion, a Silversea employee came along, but was not helpful when there were issues or questions. Outside excursion vendors did not know what was promised to Silversea guests, and many excursions were not exclusive to Silversea guests. We were put with the wrong excursion at one port. Chaotic. And not reimbursed for their mistake! Read Less
Sail Date June 2018
We spent 1 day in Anchorage before traveling by train to Seward. 4 ½ hours along the Cook Inlet and through a national forest. Rivers, waterfalls, scenery and several beautiful glaciers. Boarded ship and after muster and checking into ... Read More
We spent 1 day in Anchorage before traveling by train to Seward. 4 ½ hours along the Cook Inlet and through a national forest. Rivers, waterfalls, scenery and several beautiful glaciers. Boarded ship and after muster and checking into our room had a wonderful dinner at La Terrazza while leaving port, watching a solo orca surface and dive in the harbor and watching the western sunset into the late evening as we dined. Our room, a Veranda Suite on deck 5, was laid out beautifully. Roomy with a comfortable king bed, walk in closet, a nice size bathroom with a separate shower and tub and a small private balcony that was like a moving picture constantly changing as we sailed east toward the Hubbard Glacier and then south toward our port destinations. We ate at La Dame ($60 pp extra) the second night. Exquisite multi course meal. An extravagant evening well worth the extra charge. We ate at every restaurant in the evenings ( mostly La Terrazza) and the food, presentation and service were superb and first class at all. Breakfast, lunch and room service served by our butler also excellent. We did not have one bad meal. Tea at 4 in the Panorama lounge added a touch of class to the cruise. The wine choices, although said to be premium were not up to our standards, especially the reds. Maybe because of our taste for big California reds and crisp Chardonnays. Wines were mostly Italian with some middle grade whites from California, Italy and maybe Argentina. Spirits were all top shelf premium brands. All included so hard to complain. This ship is a jewel. It has that ageless deco feel. Yes, it is a little worn by age but like a fine tool or instrument, the beauty and patina can be appreciated as it ages with time. We utilized the spa on several occasions. Excellent professional staff there to serve any grooming needs or maybe a nice relaxing deep tissue massage, twice for me. Nice workout room with current equipment. Sauna and steam as well. There are so many excursions to choose from. We did the Whale Watch and Wildlife tour out of Juneau. Well worth it. Saw several humpback whales, harbor seals, sea lions and at least 50 bald eagles. Had to cancel our salmon fishing in Sitka because it was catch and release until June 15. Trout yes. Salmon no. Sitka our favorite town. Lots of history. We did the artist walk and the glass artist was fabulous. Even got to do some glass work ourselves. Informative and fun. This ship is a total first class experience. Like sailing on a large private yacht with a few of your friends. It never felt crowded. We were never rushed to do anything. The staff actually gets to know you by name. We felt very special the whole time on board. This is a must experience. Read Less
Sail Date June 2018
We chose Silverseas as part of a 5 week tour of Canada and Alaska to celebrate a big birthday for both my husband and I. We like to experience lovely places and have a bit of luxury occasionally but we also like the casual lifestyle so we ... Read More
We chose Silverseas as part of a 5 week tour of Canada and Alaska to celebrate a big birthday for both my husband and I. We like to experience lovely places and have a bit of luxury occasionally but we also like the casual lifestyle so we were a little concerned that we would feel out of place on this particular cruise ship. We needn't have worried as we enjoyed every moment of it. Our stateroom (balcony varanda 3) was spacious and bright with a walk in wardrobe and a mini bar which was quickly filled with our favourite drinks. Everyone has a butler, which again we were unsure how we would feel about because we like to do things for ourselves. However our butler Adolf was truly delightful and immediately made us feel as ease. He always had a smile for us and greeted us with our names whenever he saw us around the ship, constantly asking what he could do for us. We used the breakfast buffet in the morning and the restaurant for dinner in the evening and the food was delicious it both. The waiters were attentive and were keen to make sure we were happy with our meals. Entertainment from the voices of Silversea, Elkaterine the pianist, Daniel the guitarist and the cruise director kirk was lovely. We really enjoyed our time on the Silver Shadow and we definitely be choosing Silverseas again in the future. Read Less
Sail Date June 2018
Wanted the experience but didn’t want to be with lots of people. The ship was beautiful, clean and well maintained. No lines, polite happy faces, everyone willing to assist. The service was great. Never really knew what to use the ... Read More
Wanted the experience but didn’t want to be with lots of people. The ship was beautiful, clean and well maintained. No lines, polite happy faces, everyone willing to assist. The service was great. Never really knew what to use the butler for. It would of been nice to see a list of options. Found out some people had service brought to them in card room or drinks in observation room. I know they would unpack and pack for you but that is for super organized folks, not us. Always felt very safe on ship and didn’t lock anything up in room. Cabin was always clean. Best food was the pool deck grill, the filet on the hot stone, amazing. Breakfast buffet was good each morning. All food and drinks were good. The desserts could use some improvement-cookies tasted store bought. The excursions were booked via the cruise and were really nice. Fly out fly fishing was my favorite. The closeup view of the glacier was very exciting. Captain really took time to let everyone get a great view. Crew was good about pointing out whales and points of interest. The spa was nice and service was good. They kept talking about a footprint analysis of the feet but we couldn’t ever get that completed. Spa personnel was well trained. Read Less
Sail Date May 2018
We have recently returned from two weeks on Silversea's 'Silver Shadow', Vancouver - Alaska - Vancouver. We greatly enjoyed it, both the ship and Alaska. In regard to the ship, the positives are: Excellent food, wines ... Read More
We have recently returned from two weeks on Silversea's 'Silver Shadow', Vancouver - Alaska - Vancouver. We greatly enjoyed it, both the ship and Alaska. In regard to the ship, the positives are: Excellent food, wines and service Very comfortable accommodation, in the cabin and public areas Excellent crew at all levels - people who quickly know you by name, are genuinely pleased to see you and who positively want to give good service and help when needed. Very good and varied entertainment with some outstandingly good singers Doesn't feel crowded: easy embarkation and disembarkation: no queuing for anything: tables always available when you want to eat Overall, a very relaxing environment and friendly atmosphere: a truly wonderful experience Negatives? Very few - only real gripes from our perspective were lack of (non disco) music for dancing after dinner, and public areas sometimes a bit too cold. La Dame probably not worth the extra cost, because food in the main restaurant is so good. The big shock was to receive an email from Silversea HQ on our final morning aboard, notifying the link up with Royal Caribbean. There must be a real fear that with a 67% holding, funded by debt which needs to be serviced, Royal Caribbean will press for savings  which might appear marginal but which will damage the personal service and special quality of the on-board experience. There is a view that this happened to Regent when Norwegian acquired it, and our personal experience would tend to back that up. It also so happened that before the RC news emerged, we spoke with crew on Silver Shadow who had worked for Regent, whose view was that exactly this had occurred (and also senior crew were replaced, they said). It would be terribly sad, and indeed bad for business so far as we are concerned , if the same thing were to happen to Silversea. Read Less
Sail Date May 2018
We went to Alaska and wanted a small, high quality cruise line. Silverseas did not disappoint. Service was impeccable. Ship was immaculate. Medallion suite was great. Excursions were fantastic. However, the decor and condition of the ... Read More
We went to Alaska and wanted a small, high quality cruise line. Silverseas did not disappoint. Service was impeccable. Ship was immaculate. Medallion suite was great. Excursions were fantastic. However, the decor and condition of the ship is tired and outdated. For the price we paid this was disappointing but not really surprising as we had read the reviews and seen the pictures. The butler was incredibly kind and accommodating. Anything we wanted or asked for was delivered in a timely manner. We had breakfast in our suite everyday and it was delicious and a relaxing way to start the day while enjoying the views out the windows. Excursions are a must to see the countryside and experience the wild beauty that is Alaska, Our favorites were the helicopter ride to the glacier, the whale watch, the fishing trip and the float plane. The towns along the way are small and touristy... Small and hokey shops but very nice people. The attractions are really seen during the excursions and while the ship is cruising. Would try Silverseas again, but only on a new ship. Read Less
Sail Date May 2018
My wife and I choose Silver Seas for their smaller ships and reputation for great customer service. We weren't disappointed. The staff was very attentive to our needs, we wanted for naught! Embarkation & disembarkation went ... Read More
My wife and I choose Silver Seas for their smaller ships and reputation for great customer service. We weren't disappointed. The staff was very attentive to our needs, we wanted for naught! Embarkation & disembarkation went smoothly, options for traveling independently or through Silver Seas are available. Passengers travelled by private train from Anchorage airport to Seward port. Our veranda cabin was spacious with a large walk in closet, comfortable bed and dining area with a private balcony. Butler service was special like the rest of the staff who truly cared about our comfort and experience on board. The food was always good and mostly excellent. We ate most dinners in the Restaurant, open seating with a variety of a-la-carte options to choose from - some dishes were better than others. We didn't try La Dame, the French restaurant with limited seating and an upcharge was fully booked prior to our departure. We did reserve Le Terrazza the Italian restaurant and enjoyed the meal but didn't think it was better than the Restaurant. We sampled the outdoor Grill for lunch and it was excellent. The weather may play a factor. Entertainment was centered on the ships 6 performers who sand and danced theme production which lasted 45 minutes. Most dancing and ship activities ended around 11pm. Nights were quite and peaceful. Days had limited announcements which was fine. Printed itineraires and world news summaries were delivered daily to the room. Silver Seas stopped at the usual inside passage ports. We choose some independent excursions and some booked through the ship. Overall the service was what most impressed us; the staff were real people and held real conversations, not corporate drones. Over time on ship they were the biggest assest. Would recommend Silver Seas for the reasons above and for anyone who doesn't want to cruise just to 'party'. Read Less
Sail Date May 2018
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click