12 Helpful Votes
Sail Date: October 2018
My wife and I are retired hoteliers/ restaurateurs from the UK so are not always the easiest to please as we tend to have too many opinions regarding hospitality! But having read some other very negative reviews from earlier recent ... Read More
My wife and I are retired hoteliers/ restaurateurs from the UK so are not always the easiest to please as we tend to have too many opinions regarding hospitality! But having read some other very negative reviews from earlier recent cruisers on Silver Wind we were concerned that we could be embarking on a nightmare experience. However having cruised the same ship previously a few years ago in South Africa we couldn’t readily equate these to our own positive memories . So we feel obliged to try to convey our own feelings regarding our voyage which bore little resemblance to some of these previously negative rantings. Yes that previous cruise was a warm weather one four years ago, but in a notoriously rough Indian Ocean (even in Summer) and this was to be mainly in November in northern Canada and the North Atlantic so we always knew it was going to be a cold and potentially rough trip, but you know that before you book and we couldn’t really understand how others had clearly failed to factor that into their own planning and were then blaming Silversea and expressing surprise at rough seas and missing ports. Surely these were always situations likely to happen so please don’t moan about the elements and blame the cruise line as there is clearly nothing that Silversea or indeed any other cruise lines can do about the weather! On boarding in Montreal all went as smoothly and seamlessly as normal with Silversea, and of course, no queues. We were pleased to be greeted in reception by a number of familiar personnel including Bar Manager, Newton, who we had met on previous cruises. Also Cruise Director, Colin Brown, who as someone else stated should be cloned, as he really is one of the best that we have encountered and this was our third cruise with him in charge. He looks after all the entertainment and enrichment programmes. These included two enrichment lecturers and a superb group of Voices of Silversea who were basically six professional singers, two operatic and four more general but all with their own individual talents. Additionally there was an onboard pianist and a Silversea trio who provided background entertainment throughout the ship. Two guest entertainers, a magician and a guitarist also came on board for a few days at different times to bolster the offering as this was a 16 day cruise. We felt they were both a bit underwhelming but that is probably because the Voices on this voyage were so good. Additionally Colin, who is a classically trained concert pianist, arranged a number of piano concerts in conjunction with the two opera singers and also performed some amazing classical duets with the onboard pianist, Olga, who was also outstanding. The crew in general were of the usual high Silversea standards. As ever mostly smiling and welcoming. Though I have to say that some of the restaurant staff (only a few to be fair) were not quite as friendly as we have experienced on other Silversea Cruises where they normally get your name quickly and address you by it from very early on, which is always impressive. Ever since the introduction of their iPad booking system a few years ago this standard seems to have fallen away somewhat unless they remind themselves by looking at your picture and name which they now get by entering your suite number into the iPad system. Maybe they were a bit tired after some seven weeks of cruising since they left London, most of which had been under some pretty appalling weather conditions! Our Suite Butler, Parveen from India, however, did an excellent job of looking after us throughout the voyage and was always on hand to attend to our every need, and our suite attendant Christine, from the Philippines, kept our suite immaculate throughout the voyage. Reception and Shore concierge staff were also very friendly and helpful and a great improvement on some we have experienced on other voyages. The hotel manager however was rarely seen by us out and about the ship and maybe that reflected on some of the staff performance? Captain Arma and the navigation bridge officers did a great job. They were all frequently seen around the ship and also kept us extremely well informed about weather conditions etc and, most memorably, carefully plotted a safe way around a huge storm that brewed up over the Gulf of St Lawrence by hugging the coast of Prince Edward Island and going very slowly for a couple of days to avoid the worst of the weather and keeping the ship as stable as possible. He kept all the passengers and crew fully informed at all times and despite a bit of rocking and rolling one evening the ship remained amazingly smooth, despite the gale blowing outside, and we never noticed any passengers confining themselves to their cabins with all the restaurants operating as busily as ever! He only once had to come onto the tannoy at 11pm on one evening to suggest that it was not a good idea to still be walking around the ship anymore! But it was reassuring that he was still on the bridge so late in the evening and in fact most everyone had gone to bed anyway and we actually had probably our best nights sleep so far being gently (or not) rocked into slumber. By the morning everything had calmed down and in the end that was really the only properly bumpy bit of this cruise. The storm did indeed mean us missing two ports of call but the first only for safety reasons as we had arrived and anchored, but it was a tender port and the Captain wasn’t convinced he could get everyone safely back to the ship, and the second because the local coastguard had closed the fairly narrow access channel…so the Captain had no option anyway. Talking to some of the crew it appeared that the ship had endured some pretty appalling weather all the way from London across to Iceland and then over to Canada for approx 7 weeks on the previous four or five cruises so, despite us being the last cruise out of the north for the winter, we actually probably had the best weather....so who knows? Just guess anyone should bear this more in mind if you choose such an itinerary in any year! Yes apparently the ship had had some sort of mechanical issue in Montreal a couple of cruises before our one that delayed departure by two or three days but to be fair to Silversea everyone on that one was reimbursed a third of their fare for that incident. Yes the ship is twenty three years old now and showing a bit of age externally but that will be sorted out when it dry docks shortly. The interior however was as clean and smart as ever with the public areas having been spruced up last year. Apparently the staterooms will be getting a “Muse-ification” refurbishment update during the upcoming dry dock in December. The suite bedrooms (or at least our one) actually seemed in pretty decent shape decor wise despite previous critical comments made on other CC Silver Wind reviews, though the TV system could certainly do with an update which is apparently happening with a more modern system being installed. For some reason it appears the update will not include the bathrooms which doesn’t make a lot of sense as the bathrooms are probably the weakest thing on Wind being rather on the small side with a rather small in length bath (not great if you are reasonably tall). However it does have an excellent power shower in addition to a hand shower, but it is one that you have to climb into the bath to use so not the easiest perhaps for some less mobile guests. We have also travelled twice on Silver Spirit in the past couple of years and have always particularly enjoyed that ship but mainly due to its larger size and thus the greater choice of dining options. Having said that Wind is half the size of Spirit and you benefit from a very cosy clubby atmosphere on board. We were on Wind for 16 days this time and didn’t really get bored with the Menus as they changed pretty much daily (every few days for La Terrazza) and the pool deck hot rocks grill, which we also love, was pretty much out as an option (even though it was still available with rugs and heat lamps) given the very cold weather in Canada and the northeast US. We actually got the chance to do a shipboard visit to see the newly stretched version of Silver Spirit when it came into Montreal a few days prior to our cruise on Wind and we really liked the updated decor and new restaurants that have now brought Spirit very much up to Muse standards. Anyway all in all it was an enjoyable and interesting cruise on Silver Wind and I would suggest others should quite simply ignore some of the earlier terrible reviews posted on cruise critic which in our mind really seem to have stemmed from experiencing some dreadfully bad weather rather than the ship itself! We would certainly be very happy to cruise on this ship again and can reassure others to go for it if they might be having any doubts. Read Less
1 Helpful Vote
Sail Date: November 2017
I like re-positioning cruises, for the days at sea; having cruised so many times and places since the 1970s. Overall, my trip was good: and put me in mind of Royal Viking (though maybe not quite so good on some things, perhaps due to time ... Read More
I like re-positioning cruises, for the days at sea; having cruised so many times and places since the 1970s. Overall, my trip was good: and put me in mind of Royal Viking (though maybe not quite so good on some things, perhaps due to time moving on, and standards not so high now as they were many years ago). It was disappointing that a refurbishment was being done during the cruise, instead of in dry dock (as, in my view, it should have been). This meant inconvenience from such things as materials being stored in passenger deck space, paint smells being unavoidable at times, whilst painting - and stored paints not properly sealed - was going on. Also furniture, carpets, curtains and such, was being changed such that the decor was not at its best. Also, who thought of a wavy line carpet for a ship's passenger area?! (If you weren't feeling seasick before, well ... {though i do not suffer from this personally}) The bartenders were not up to the standard of Fritz, my old Swiss trained mixologist from Royal Viking days, and didn't work as fast as him either; nor able to hold a conversation at the same time, as he did! But, every member of the crew, ship and hotel side, was eager to help, friendly, and keen to be assured that they were doing what was wanted; even though at least one passenger gave them a hard time all the time. This included bar, restaurant and entertainment staff. Definitely six star cruising on that score. The ship itself wasn't the most modern (hence, maybe, the refurb), but facilities were acceptable, if not top notch. My stateroom was well looked after by both Lorenzo, the butler, and the maid (whose name, shamefully I have forgotten; perhaps because the wrong name was put on my card in my stateroom). Breakfast in my stateroom was always promptly brought, and enjoyable; and the cleaning first rate. Dining was not set, so one could eat wherever and with whoever one wanted; and there was 24 room and food service, if that was required. Given that it was all-inclusive, it took an effort not to overindulge in alcohol, and in making that effort, I discovered that the no-alcohol wines on board were very palatable, to me anyway. The food itself was good and varied, although the meats were not always cooked to the degree requested: but were always re-cooked/re-done when queried. The entertainment was alright: no big (fading) names, and no-one likely to become big, in my opinion; but enjoyable when one made the effort to attend a show. I only took one shore excursion, which was ok, and enjoyed more for the visit to Rick's Bar (yes: I know the film never got any nearer to Casablanca than a Los Angeles airport for the final scene), as Casablanca is my favourite film. Don't cruise Silversea if you've got children with you: there is nothing for them, and they would be bored. I travelled as a single, and the 25% supplement is less than other lines offer: which given the fares, was very helpful. However, I was disappointed at having to pay over $400 for 24/7 wifi and internet access. One hour a day free is not enough, and easily exceeded if one forgets to log off, which many do. At these cruise prices, free wifi all of the time should be standard. I'm in the process of trying to book my next Silversea cruise, so yes, I will cruise them again. Read Less
11 Helpful Votes
Sail Date: November 2016
I went on Silversea's Silver Wind for only the 2nd time in November 2016. The first time was 20 years ago during her Inaugural season. Considering she is nigh on 20 years old the state of her upkeep was fantastic. My suite was of ... Read More
I went on Silversea's Silver Wind for only the 2nd time in November 2016. The first time was 20 years ago during her Inaugural season. Considering she is nigh on 20 years old the state of her upkeep was fantastic. My suite was of course in the style of 20 years ago, Spotless and kept so by a very keen maid aided by a butler.A large walk in wardrobe with lots of coat hangers and a easily accessed safe. A lovely comfortable bed and pillows. Alas the bathroom was a disaster without a walk in shower and being disabled it was a nightmare to have to climb in over a highsided bath to have a shower.There are apparently only 2 disabled suites on this ship .Yes there were plenty of handholds once you got in. But for anyone with limited ability to climb into a bath then avoid this ship. There is only one bank of lifts( elevators)at midships so if your suite is near the forward part then there is a long walk to get to another deck. The cruise was a designated bridge cruise and with a competition and a weeks cruise as 1st prize there were 40 avid determined people on board and the rest of us suffered accordingly as some expected activities never materialised. Now for the praise! The food,service,staff could not be surpassed. Nothing was too much trouble and I was met with the greatest of help and kindness. I will travel Silversea again but not this ship There were 3 lecturers on board, 2 were dreadful and one was brilliant Read Less
9 Helpful Votes
Sail Date: November 2016
First solo cruise. Ship had 4 people assigned toi make us happy. THey did! The staff was great. The psgs friendly and kbid and outgoing. The CC gatherings were terrific. The food ranged from good to excellent. Now for the rest. ... Read More
First solo cruise. Ship had 4 people assigned toi make us happy. THey did! The staff was great. The psgs friendly and kbid and outgoing. The CC gatherings were terrific. The food ranged from good to excellent. Now for the rest. Entertainment fair at best. Future cruise person-Pathetic. Ship itself in average condition and could be laid out better. Rooms were spacious and well kept. tips included. The highs of great crew and excellent service outweighed any shortcomings. The bonus was the wonderful passengers. Embarkation and disembarkation went smooth and easy. The included wines were good. The extra cost restaraunt was excellent even though the menu did not vary, there were enough listings under the 6 courses that I ate 3 times and never exhausted the menu. I heartily recommend it. Lastly, although I did not book on this account, it was a bridge cruise. The director and the instructor were both better than any I have had in over 50 cruises Read Less
Silver Wind Ratings
Category Editor Member
Cabins 5.0 3.8
Dining 5.0 4.0
Entertainment 3.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.5
Family 1.0 3.5
Shore Excursion 4.0 3.6
Enrichment 3.0 3.5
Service 5.0 4.4
Value For Money 4.0 3.6
Rates 5.0 4.0

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