23 Silversea Silver Wind Mediterranean Cruise Reviews

We chose Silversea because we wanted to enjoy a luxury cruise and visit beautiful ports in Greece and Italy. We have traveled Silversea in the past and have been very pleased by the experience. However, this experience did not meet ... Read More
We chose Silversea because we wanted to enjoy a luxury cruise and visit beautiful ports in Greece and Italy. We have traveled Silversea in the past and have been very pleased by the experience. However, this experience did not meet expectations. The Ship was old and was in need of refurbishment. She is still a beauty but needs some work to make her look more fresh and inviiting. Our cabin was as expected in terms of the space and layout of the room. However, the plumbing was an issue. We experienced toilets not flushing and an overflow of water on the floor. This was a common occurrence on our floor and in all the cabins. Our room had a nasty smell that made sitting on the balcony almost impossible. Who would want to smell raw sewage on a luxury cruise!! We were told that chemicals would be used to take care of the odor but apparently the chemicals did not work. The food was above average to exceptional. However, the buffet dishes were not hot and were greasy and dirty no matter how many dishes we put to the side. We sat on the outside veranda and the place mats were never changed or cleaned between sittings. There were always crumbs from everyone else's meal on the table stuck in the place mats. The ice cream scoop utensil was dipped in a tin of water to rinse off and the water was not running. This is unsanitary and disgusting. The TV entertainment was below standard. Carnival Cruise Lines has a greater variety. The Entertainers/Shows were very good but there needs to be more variety. The Ports and Shore Excursions were very good. However 48 hours in one port was not well thought out by the cruise director. The fact that we were in Greece and Sicily made this an event to remember. However, the level of cleanliness needs to be addressed and for this reason alone, we would probably not recommend Silversea or travel this cruise line again. This was not a luxury cruise on the Silversea we remembered. Read Less
Sail Date May 2018
We booked a 16 day Med voyage on Spirit , but due to extended refurbishment time, the voyage was cancelled and Silversea offered a number of alternatives. The only cruise to fit our timings was Silver Wind from Barcelona to Athens in ... Read More
We booked a 16 day Med voyage on Spirit , but due to extended refurbishment time, the voyage was cancelled and Silversea offered a number of alternatives. The only cruise to fit our timings was Silver Wind from Barcelona to Athens in April/May. The ship being older and somewhat smaller than the Spirit, was supposed to have been refurbished before our booked voyage, we were somewhat disappointed when embarking as the ship is clearly tired, and has acquired some of the undesirable patina of age. We hear it is being refurbished later in 2018, so that may fix many of the problems, but we have never experienced the unpleasant aspects on our previous 4 cruises on other ships - including smelly corridors, toilet plumbing problems on the 2nd day of the cruise, and grimy windows spoiling the atmospherics of the otherwise superb La Dame restaurant. Some other reviewers have suggested La Dame is overpriced, but from our experience it was a saving grace , where excellent service, and truly delicious food was provided on each of the 4 instances we dined there. The same cannot be said for the main restaurant where we found service disinterested, the food usually cool before served, as the plates used to serve hot meals were invariably cold. And the food itself uninspiring and bland. Wine service was sporadic, and most times an empty glass was unnoticed by restaurant staff for significant periods of time, if at all. La Terrazza was delightful for Dinner, but for breakfast was hit or miss, with excellent service one day, followed the next by seemingly disinterested staff walking right past tables in need of plate removal, or coffee fillups. Overall there were a small number of highly motivated and competent restaurant staff, overshadowed by a much larger number that were not putting in the same effort every day, which meant the cruise on a ship with what promised to have an excellent guest to staff ration was unnecessarily patchy from a service perspective. The other aspects of seriously lacking service was excursions. We are accustomed to having excellent briefings on excursions provided well in advance of the cut-off for bookings, along with port briefings in person for those interested to hear them, and clear and concise communications ahead of time for the excursions. This was not the case on Wind, I'm not sure why, but we felt that excursions were not treated as an opportunity for guests to gain exceptional experiences during the voyage. One aspect that can't be ignored is the timing of the voyage which meant that the 4 most significant days in Italy were during a 4 day long weekend due to May Day on Tuesday. This meant that every excursion involving coach travel was a debacle pure and simple especially those around the Amalfi Coast and Pompeii. Sitting in a most un-luxurious coach for 6 hours and rushing expensive meals, or missing out on the highlights of the Cinque-Terre, was inexcusable, after all the cruise Director and team are the experts and should have been aware of local conditions when putting together and promoting the excursions. I'm not sure we will book with Silversea again, the expertise that seemed promising when we booked was largely not polished enough. Perhaps we just had a bad cruise. I'm just not sure. Read Less
Sail Date April 2018
I chose this cruise considering the size of the ship, ports of call and the reasonable single supplement. Silversea was amazing I would highly recommend them to anyone. I loved the size of the Silver Wind. Its amenities and quality of ... Read More
I chose this cruise considering the size of the ship, ports of call and the reasonable single supplement. Silversea was amazing I would highly recommend them to anyone. I loved the size of the Silver Wind. Its amenities and quality of staff. As to the ports of call, I'm getting a little old for the crowds at most of the stops, but that is just part of the modern world. The best stop was Ephesus, Turkey, much smaller crowds. All the excursions had excellent guides and the onboard shore concierge, Agata, was an outstanding resource. The food was excellent. I ate at all four of the restaurants and found each one to be very enjoyable. The premium you pay to eat at "La Dame" is $60.00 a head which is a little high, but only because the other restaurant quality is so high. The wines were uniformly very good. Of the four on-board restaurants I would rate "The Restaurant" the highest. If other cruise line would offer a reasonable single supplement I might consider them, until then I will stick to Silversea. I have booked three additional cruses over the next 16 months. Read Less
Sail Date April 2018
The itinerary was very interesting, including Delos, Corinth Canal, Delphi, Olympia, rather unique opportunities. The food and service were always excellent. Our luggage did not make it to the ship with us, and arrived 4 days later. ... Read More
The itinerary was very interesting, including Delos, Corinth Canal, Delphi, Olympia, rather unique opportunities. The food and service were always excellent. Our luggage did not make it to the ship with us, and arrived 4 days later. But the Reception desk personnel (Ramona and staff) kept after it until it was found and transported. We had laundry done for us for the few clothes we had, and our butler obtained for me a coat and tie for a formal night. A bad situation was made into a pleasant experience. The entertainment was the best we have experienced on any cruise, including other luxury lines. We met many very interesting and congenial fellow travelers. The crew was very eager to make us feel welcome, and it was interesting to hear many of their personal stories about the life of a crew member at sea. We look forward to future cruises on SilverSea. Read Less
Sail Date October 2017
We selected Silversea Silver Wind because of it's size - not overwhelmingly large for us. This was our first Silversea cruise but it certainly won't be our last. The size of the ship is very manageable and the variety of ... Read More
We selected Silversea Silver Wind because of it's size - not overwhelmingly large for us. This was our first Silversea cruise but it certainly won't be our last. The size of the ship is very manageable and the variety of restaurants was great for the two of us. This was our first time on the Mediterranean as well. We had a very spacious suite/cabin - the walk in closet and extra powder room - were great to have. Every person we were in contact with on the crew was exceptional - friendly, personable, and willing to help - from the Captain, the Cruise Director, the Hotel Manager, Guest Relations, to every person we were in contact with in the restaurants. We enjoyed the variety of ports and participated in some wonderful excursions combined with some private driver w/guide options in select places. Hats off to the chef!! The food at each of the restaurants was excellent for breakfast, lunch and dinner......great options. It was a wonderful cruise for us and we would definitely do it again. Read Less
Sail Date October 2017
I was told that Silversea was highly rated and somewhat luxurious. We picked this cruise because the itinerary sounded interesting. Embarkation and disembarkation went very smoothly-and quickly. We had paid for an escort and van to take ... Read More
I was told that Silversea was highly rated and somewhat luxurious. We picked this cruise because the itinerary sounded interesting. Embarkation and disembarkation went very smoothly-and quickly. We had paid for an escort and van to take us to the airport to return to the US and that was extremely helpful. The average age on this particular cruise was about 75 and there were no children. There is no central elaborate receiving area, public rooms are just average , excursions are poorly managed and entertainment is almost non existent. . However, after paying such a high price for this cruise, they offered an exercise class and wanted to charge an additional fee- are you kidding?. The food was above average and I would say the Le Dam restaurant is worth the extra surcharge. Although it is all inclusive, not many wines were included in the fare and although it says gratuities are included, you still feel inclined to tip almost everyone who serves you. We were disappointed with some of our shore excursions. The private cars and drivers are a great way to go but they are very expensive and I would speak to the guide before the tour begins telling him what you prefer- especially if you are not in the mood for hearing every detail of every piece of art in a museum- it could be tedious. Be careful what you sign up for as far as the excursions- some are not as described and activity levels are not represented clearly and not appropriate for some age groups. We have travelled many other lines, and I would check out other cruise ships before I commit to Silversea. Read Less
Sail Date October 2017
We were treated like royalty on Silver Wind! Loved the graceful art-deco décor. Our terraced cabin was luxurious and included ample, intelligent storage space. Four dining rooms, plus round-the-clock-room service and several bars ... Read More
We were treated like royalty on Silver Wind! Loved the graceful art-deco décor. Our terraced cabin was luxurious and included ample, intelligent storage space. Four dining rooms, plus round-the-clock-room service and several bars and lounges, meant that we had incredible food and drink choices, particularly for a small ship. The dining and wines far exceeded our expectations. Incredible seafood and fresh fruits and vegetables. There was plenty to do on board. We took advantage of the pool, hot tubs, and library. I indulged in a facial, and Rick tried out ping-pong and a putting contest. We enjoyed the nightly entertainment in the Parisian Lounge a couple of times. Well done! I can't say enough about the personal service of our butler, suite staff, and wait service. Snacks and our favorite wines seemed to magically appear in our cabin, and the dining room wait staff quickly learned our names and our preferences. I wasn't certain that I'd be comfortable with such attention, but the friendly staff was never intrusive. Although we often struck out on our own for shore exploration, we enjoyed four arranged excursions in Mediterranean ports. Having a local shore concierge on board every morning meant that we had good maps on hand and smart suggestions for things to see and places to eat. This is definitely a grown-up cruise, and we would do it again. Read Less
Sail Date October 2017
We picked the trip for the itinerary, and because Silver Seas has a good reputation. Our room was large, but VERY tired and not very clean when we arrived. We were in suite 801. When our butler came to our room we requested a bottle of ... Read More
We picked the trip for the itinerary, and because Silver Seas has a good reputation. Our room was large, but VERY tired and not very clean when we arrived. We were in suite 801. When our butler came to our room we requested a bottle of wine. (We usually receive a bottle of champagne when we arrive in our room) He said nothing was available in the room until after we left the port. We asked for appetizers and he said none were available that day. One of the reasons we cruise is because I have a garlic and it is difficult to enjoy restaurant meals. The ship was aware of my allergy, but the butler did not provide menus for the appropriate restaurants so I could pre order garlic free meals. Luckily the staff in the Terrazza where we ate the majority of our meals were very accommodating. Most of the staff was very good, our butler was poor. Read Less
Sail Date September 2017
Had previously been on Silver Seas and I like the small cruise ship experience. This is the oldest silver seas ship and it is showing its age. The staff is very dedicated and polite and made our stay very pleasant. The Shows are at 10 pm ... Read More
Had previously been on Silver Seas and I like the small cruise ship experience. This is the oldest silver seas ship and it is showing its age. The staff is very dedicated and polite and made our stay very pleasant. The Shows are at 10 pm which is too late to sit through as the Silver Seas crowd is older and is up early for the excursions. We enjoyed the truffle hunting excursion, and while pricey it was worth the money. Some of the excursions left early and dropped us off in small towns at 9-9:30 am for free time but almost nothing was open that early so one could not shop and there was really nothing to do but walk around the pier area. More consideration should be given to what there is to do when they give us an hour free time. The guides we good on the excursions and very helpful The gym area was small and cramped and not a place I want to workout. The classes I.e. Pilates were all scheduled at 8 am which is too early, late morning or afternoon would be. More desirable. Read Less
Sail Date September 2017
Lisbon was a wonderful city from which to embark and Barcelona was a perfect final port because there is so much to do in both of those cities. We chose this particular cruise because we wanted to explore southern Spain. The visit to Maipe ... Read More
Lisbon was a wonderful city from which to embark and Barcelona was a perfect final port because there is so much to do in both of those cities. We chose this particular cruise because we wanted to explore southern Spain. The visit to Maipe Andalusian stud farm in Cartagena was exceptional, the owner and his family could not have been more charming and welcoming. We were all surprised that the experience included a flamenco dancer as well, it realties a memorable excursion. In my opinion the ports of Portmiao and Cadiz were a bit underwhelming... I wish one of those ports had been eliminated and we could have had two days in Malaga. The only reason I rated the cruise very good as opposed to excellent was because of these two weaker ports. The dining in all venues on board the ship was excellent and the pasta was truly superb. The wait staff was well trained and eager to please. We looked forward to being greeted by cheery Rodele and his team every morning. My only slight criticism of the dining service is that in La Terrazzo and La Champagne the courses were served too quickly...I had barely put my fork down before the next course was served. Overall it was a marvelous experience and we were sad to see our time aboard the Silver Wind come to an end. Read Less
Sail Date September 2017
Cruise chosen on basis of cost, size of ship, and knowledge and affability of booking agent, Esther Paine. She was the precursor to the staff all along the way, making this cruise free of inconveniences, unpleasantness, or worry. Excellent ... Read More
Cruise chosen on basis of cost, size of ship, and knowledge and affability of booking agent, Esther Paine. She was the precursor to the staff all along the way, making this cruise free of inconveniences, unpleasantness, or worry. Excellent in every aspect. Sailing times agreeable, itinerary well chosen, tours plenty and diversified, food enticing, service impeccable. So many staff to be commended from the security and boarding crew to stateroom butlers, stewards, dining room staff, Restaurant staffs, excursion personnel, and of course the sailors from captain on who steered us smoothly and on schedule. An amazingly seamless operation. And I adopted a few new great grandsons! My favorite port was Barcelona, the least favorite Valencia. Barcelona for its energy, creativity, old and new. Valencia for its seemingly economic stagnation -so many shuttered shops - and its sense of doom. Favorite excursion planned be SS was trip to Andalusian horse farm where activities were planned to keep our interest and energy level high. Read Less
Sail Date September 2017
So we chose SilverSea after hearing from a colleague about the level of service and the overall quality of his cruise. After doing some more research, we decided to forgo having a large wedding reception in order to spend the $18,000 + to ... Read More
So we chose SilverSea after hearing from a colleague about the level of service and the overall quality of his cruise. After doing some more research, we decided to forgo having a large wedding reception in order to spend the $18,000 + to sail with SilverSea. I am going to write this according to the guide on this site. Then at the end I will add several other experiences we had during our cruise. We chose the Silver Wind and the 14 day Mediterranean cruise from Monaco to South Hampton, England. We went back and forth between this and the Silver Muse (their newest ship) due to the locations and it being a longer trip, also flight was included in the price. The flight out (which we upgraded to first class) was very well done and the travel to the ship was well done. The embarkation process was well managed and we made it to our cabin just fine. Shortly after that we had the mandatory muster and safety briefing. That's where the missteps began. The drill was a joke. We were told that in an emergency they wanted us to muster in a small room so we will be comfortable and still be able to experience luxury. Not what I want in an emergency, I want to be safe. There was a drill several days later where the captain accidentally left the ships mic on and was heard saying, "This is not good, or what's supposed to be happening." as well as, "What's going on?". Not what you want to hear from the captain of the ship. As a former Marine who has served on ships I told my wife that we would be better off doing our own thing than following their instructions. The overall feel of the ship is that it's very tired. The decor is outdated, the rooms have at best 3 star hotel (the $50 a night ones) amenities. The linens were warn and overused. There was wallpaper pealing and you could hear some bolts (or some metal) rattling in the walls. The food, which is one of the highlights SilverSea boasts was very okay. The menu doesn't change nearly the whole trip, which on a 14 day cruise and only 4 options gets old very fast. The changes they do make were so minor they were unnoticeable. We were told several times that they were unwilling to bring us food to certain areas of the ship (even though they will tell you prior that you can order food to you on call). There were no meals we had that had any "WOW" factor at all. I will say that the alcohol flowed, there were no issues there. The entertainment and activities were, again, very okay. Not at all the caliber we would expect from a cruise-line like SilverSea claims to be. We got to meet several of the actors (most were nice, one was very cold and wouldn't even acknowledge that my wife said hello). The bartenders were un-attentive on the pool lounge (which was never busy). Being a small ship there weren't many on ship activities. We mostly hung out in our room if we weren't off shore as there wasn't much to do. The shows started late and were short. The "disco" which we asked for, lasted all of 20 min and played Barry Manilow, not exactly dance music. The service was split. Our butler did everything he could to make us happy, as well as the one bartender we found that knew his job well. Outside of that most of the crew was pleasant, but it felt forced. There were exceptions, some of the crew that came on the (very overpriced) excursions with us and got to know us were kind. But the host/hotel staff was 1 star at best. We had several issues (room flooded, downgraded room, equipment not working in the room, etc.) and never have I ever been treated so poorly by management. More on this in a moment. The ports were all nice, but not well planned or executed. The excursions as mentioned above were way overpriced (we booked several of the same, if not better for much cheaper), and not what were advertised. We did kayaking in Spain and were never told what to bring. The company that ran the excursion did fine, but were shocked when no one brought an SD card for the pictures they took of us with their Go-Pro. We gave them our email with the promise that they would send them to us and have still not gotten them. I paid to go to the Andalusian horse tour with the understanding that we would get a tour., and show. While we did get a show we were not able to take pictures of it, and there was NO tour whatsoever. Overall: We were told, "No we won't do that for you" way more than any other all inclusive I have done. The ports aren't well set up unless you spend half of your day going to the lectures. You would think there would be well researched ideas in their paper they give you the day prior so you can plan. General feel that SilverSea already had our money and was suffering us during their voyage. The most glaring issue was when our room flooded. I don't know if there was a lack of maintenance, or if this was from a fluke accident. Our room as well as our neighbors room flooded. The way that management handled this was similar to how a poorly ran restaurant would handle the situation. We had no notice when we got back to our room that there had been a flood, we just walked in to a wet floor. We summoned our butler who assured us that not only the issue but that we would be taken care of. This is where the glaring lack of care from upper management became painfully apparent. We were told the issue would be resolved quickly so we went up to the pool area and waited with some of the friends we had made on-board. Two junior officers came and told me that they were working on the issue. I told them that with the smell (it was apparently a sewer line that had spilled in the room) that we would like to be moved to a different room. He was very hesitant and said he would have to check on what they could do. He then sent our butler up to us and told us that they had a downgraded room for us to stay in. We were told to grab what we needed and to move our stuff for the next day into this other room. The room was one of the front two rooms on our same deck. The reason we booked the middle of the ship was (at our booking agents recommendation) because the front was a much harsher ride. He was absolutely correct in this explanation as I only was able to get 2 hours of sleep, and my wife who had an ear infection became sick. The only interaction we have yet had from the upper management has been a free evening to La' Champagne, and a letter saying, "Congratulations on the honeymoon, sorry for the inconvenience.", we were also given a bottle of champagne; which being as rocky of a ride the front of the ship was and the fact that my wife was ill, the last thing we wanted to do was drink. We also had champagne everywhere we went, so getting a free bottle of what we already had for free was a hollow gesture. Since I couldn't sleep I decided to go and check our room then I went down to the library and read. Our original room had a very musty smell in it. After telling this to our butler who happened to come by the library he said that we should bring our concerns to upper management and see what they can do. I then told reception (who barely took a note) and expressed my interest in speaking with someone higher up than I had about the issue. The SAME junior officer came down and told me that they were working on it. Not an encouraging experience. The solution they had was to spray a heavy deodorizer on the carpet. It was so strong that we had to leave the room and our balcony door open for the rest of the day and stay in the downgraded room. So we spent nearly 2 full days in a downgraded room. Not the type of treatment I would expect from a cruise line that boasts attention to guests needs and second to none service. We were simply told that whenever we wanted to we could move back into our room. No one told us that it was prepped and ready and that the smell was gone. After I sent an email from the ship to their corporate office we were offered to upgrade to a very front of the ship Royal suite. Ignoring that this was at the front of the ship, it just showed us that they had the room free from the start of this issue and chose to downgrade us anyhow. There were many other missteps that happened. Since we got back I have emailed with both our booking agent as well as their customer service with no response that anything would be done about our experience. At this point I have no faith in this cruise-line and would encourage you to look at anything else. We would not go again. Sorry this is so long, just wanted to be thorough Read Less
Sail Date May 2017
I chose this cruise because I had been on this particular ship the year before. I like its size (less than 300 guests). And because the crew was so fantastic - and they still are. I was delighted that several of the crew remembered my ... Read More
I chose this cruise because I had been on this particular ship the year before. I like its size (less than 300 guests). And because the crew was so fantastic - and they still are. I was delighted that several of the crew remembered my name - and what I like to drink! - from the year before! Being picked up at the airport, and being dropped off again at the end of the cruise was smooth, easy, and pleasant. The cities we visited were great; however, highlights of the cruise for me were moments on the bow, as the ship pulled into or out of a port, or lounging in a big chair on the stern, in the sun, with my feet on the railing. I like that there are formal nights, when all the men in the bar and restaurant are in tuxedoes. My cabin was the basic (no veranda): very pleasant and always well cleaned and serviced. Excursions were interesting (I went into a few of the cities with guides) and I liked that if I chose to go on my own (without a guide), the ship provided convenient shuttles. In the future I will ensure that my cabin is not among the 4 that are forward-most on the ship; this is where the custodial gear is staged and entering or exiting my cabin was a disappointing contrast to the elegant of the rest of the shipboard experience; there were often buckets, laundry bins, and vacuums staged outside of my cabin (411). Read Less
Sail Date May 2017
Except for SilverSea, we had experienced all of the other luxury cruise lines. Because of the itinerary and the 256 passenger capacity, we decided to try SilverSea. What an extraordinary experience! First, the staff - having a personal ... Read More
Except for SilverSea, we had experienced all of the other luxury cruise lines. Because of the itinerary and the 256 passenger capacity, we decided to try SilverSea. What an extraordinary experience! First, the staff - having a personal butler at your beck and call was superb. Our butler, Lu Yi Sun, made us feel like royalty, including giving us a surprise anniversary party with champagne and cake as well as decorated our room and made love swans out of towels placed on our beds She also obtained boxes and helped us pack them for shipping to the U.S. The rest of the staff was also superb and accommodating. The food was excellent! We highly recommend eating at the Grill at night and cooking your own filet and lobster on the extremely hot stones, which was so wonderful, we did it three times. The itinerary presented a lot of memorable experiences in a lot of different sites. Recommend the jeep tour in Corfu. On return, we reflected on our journey and had a few minor hiccups. I contacted Dee, the Guest Relations Manager at SilverSea, who was extremely sensitive and addressed/resolved our issues much more than we anticipated. As a result, we are now planning our next SilverSea cruise. THIS CRUISE IS A 10! Larry Read Less
Sail Date May 2017
This was an all inclusive luxury cruise and it did not disappoint from start to finish. The itinerary was very good sailing from Venice to Rome calling into Croatia, Montenegro, Greece and various places in Italy itself ... Read More
This was an all inclusive luxury cruise and it did not disappoint from start to finish. The itinerary was very good sailing from Venice to Rome calling into Croatia, Montenegro, Greece and various places in Italy itself (Taormina/Capri/Naples) The AI includes premium brand drinks and all the wines we had were very good indeed. The food was excellent and nothing disappointed here and we particularly liked cooking our own steaks on the black 'rock' where the pool bar is turned into a grill in the evening. The downside to the restaurant was if you required a table for two you may have to wait until one is available. This did happen to us and we were told they would call us from the bar but after 45 minutes nothing happened. We went to the restaurant and I did notice our name had been crossed off the list so they forgot about us. As it was we shared a table with two others who were talked to in the bar. Staff were plentiful and cheerful and the crew were always friendly. Infact some learnt our surname within a few days and always greeted us throughout the day. Mario in particular was always helpful and friendly. We only did one excursion to Pompeii with the ship and it was excellent. Pompeii is very large and I think having a tour guide was the right thing to do although you could do it on your own if you are adventurous. Silver Wind is not a big ship and it is easy to get around. Entertainment was very good in most cases. Do not expect lavish shows it is not geared for that but the Soprano (Innis) and the Tenor (Andre) were excellent. The only show we did not enjoy was that given by two gay men which was very poor. Some thought it was risqué but that depends on your point of view - I think it was called Cabin Fever but can't be too sure. Some walked out during the show and we would have done the same had our exit been easy. All in all a very good cruise. We booked as a treat for my wife's 60th birthday which is not until July. It is not cheap but I think we do it again with Silversea depending on the price and itinerary. Read Less
Sail Date May 2017
This was our first cruise so we wanted to do it right. We picked Silversea because of friends' recommendations and extensive review of our options for a Mediterranean cruise. On balance our choice was perfect. The ship was immaculate, ... Read More
This was our first cruise so we wanted to do it right. We picked Silversea because of friends' recommendations and extensive review of our options for a Mediterranean cruise. On balance our choice was perfect. The ship was immaculate, the crew was pleasant beginning with Colin who greeted us on arrival, and lasting with our Butler, Chan. The rest of the staff was equally friendly and accommodating. We scheduled tours for every morning and although (in retrospect) probably one or two too many; it got us up and out to see the sights. The tours where well run and limited in size so you never felt like a herd of cattle. I'd say do them all if it's your first time. The food was ok -- we ate in all of the restaurants ( Le Champagne once and the Restaurant once) -- our favorite was La Terrazza on the aft deck. I say ok because after 10 days not a lot of variety. I recommend one night for Le Champagne -- small, elegant and good food. By the way the only restaurant on the ship that has a cover charge($80). Our room was a 804 -- one of 4 new rooms added on deck 8 (the only 4 on deck 8) and within 75 feet of the pool bar/restaurant. The room was Medallion level so it substantially larger with a double deck, sitting room, spacious walkin closet, and large bathroom. The furniture was nice and well placed. The BAD news -- they built these four rooms below Deck 9 which houses the SPA. Our room was directly under the weight room and we were reminded every time a person dropped a weight on floor above or our ceiling. Suffice to say, we could not get it to stop. Response from Siversea has been nonexistent. SO DO NOT reserve room# 804 should you choose the Silver Wind -- maybe the other three fine, but I can't speak for them. Would we do it again -- certainly and Silversea would be our first consideration. Read Less
Sail Date August 2015
I know that I was booking a cruise on the oldest ship in the Silver Seas fleet and so my expectations were pretty low regarding the actual infrastructure. I have to say however that the Lady wore her years well and while there were signs ... Read More
I know that I was booking a cruise on the oldest ship in the Silver Seas fleet and so my expectations were pretty low regarding the actual infrastructure. I have to say however that the Lady wore her years well and while there were signs of wear in the cabin (carpet peeling away from bottom of the closet walls etc) the impeccable cleanliness of the ship overall really made it a non-issue except for one thing. The AC was weak in most parts of the ship and seemed unable to keep our cabin cool when the sun shone on our side of the ship. A fan was provided and provided relief but wasn't the most attractive thing to have cluttering up the cabin. Many complaints from other passengers on that score. On to the food and Wine. BIG disappointment here! This is our second SS's cruise along with one on Crystal and I have to say that there a corners being cut. The wine on our last SS's cruise was not just good, it was memorable. An Oregon Pinot was open pretty much the entire trip and it was delicious. This time, their in room choices were OK at best, even after the Sommelier, Mike upgraded our room selection. In the dining room, a Ferrari-Carano Chardonnay was a "premium" selection one night. The food was adequate but uninspired. The itinerary emphasized the local sourcing and while there was a menu icon for locally sourced items I only saw it used twice in 10 days. The menu at LaChampagne, the premium restaurant did not change once in 10 days. Staff were amazing, Naia our personal butler went above and beyond to make up for any shortfalls elsewhere on the trip. The bartenders and wait staff were professional, knowledgeable and courteous. Highly recommend the Silver Spirit cocktail!! Facilities and entertainment were about what you would expect from a small ship. Itinerary was excellent but this was where my biggest issues with the cruise line occurred. We were diverted from our scheduled stops twice on the cruise. First was a substitution of Messina Sicily for Siracusa, apparently due to a water production issue that had to be dealt with in port although we could never get a straight answer from the staff. Since Messina is an industrial town, we had to spend 3 hours on a bus to Taormina to see what Sicily really had to offer. Last stop (Venice) was the deal killer though. We didn't go to Venice, we went to the industrial port of Porto Marghera. We had to settle for 45 minutes by bus and another 30 minutes by boat to get to Venice. Each way. Boat service from the actual port of Venice to Saint Marks was sporadic and ended at 5:30 with the big celebration and fireworks show at Midnight. We were told we were on our own for transportation to the port from then till 3:00AM which was the last bus back from the port to the ship. We booked the trip in what we know would be a hot July specifically to be able to watch the fireworks from the ship but we were too far away to see anything. Porto Marghera was a dingy ugly industrial port and our cabin view was of a construction site flooded with foul, fetid, mosquito infested water. It stank! I only wish I could attach a picture to this review so you could see how utterly disgusting it was. While pursuing a fair resolution, Silver Seas referred us to the fine print of our ticket which says " Porto Marghera will be used for your Disembarkation on July 19th". What the ticket did NOT say was that we would not be at the actual port of Venice as scheduled on the 18th. I would have had no problem with a short run from Venice to Porto Marghera late on the 18th and disembarking from there, what I resent is the missing time in Venice itself. SS's told me that our travel specialist (Vacations to Go) was notified of the change in January. They are the #1 booker for SS's and they said that NO such notification was given. SS's is standing by the language in their ticket and insists that we were adequately notified, conveniently overlooking the fact that by the time we got that notification (in the ticket) our cruise was already non-refundable. Neither we, nor Vacations to Go were able to get ANY sort of accommodation from SS's. Let Me sum up: -Silver Seas was once but no longer is a 6 star cruise line. They are a 4.5 at best. -They have cut significant corners on food and wine since our cruise On the Silver Spirit a few years back. - They place their passengers interests last and are unapologetic when called on it. Stick with Seaborn or Crystal if you want a truly 6 star cruise experience. Read Less
Sail Date July 2015
I appreciate that some people like the massive cruise ships that are on offer, especially as all seem to be vying for your trade with on board credit, free drinks (very limited), massive facilities, lots of entertainment; the truth is ... Read More
I appreciate that some people like the massive cruise ships that are on offer, especially as all seem to be vying for your trade with on board credit, free drinks (very limited), massive facilities, lots of entertainment; the truth is I'm done with them. Having sailed Holland America in Sept 2014 for two weeks (too long), I found it too much of a hassle each time you had to disembark and the general kerfuffle in boarding such a large ship, lets face it the days of cruising being exclusive had now turned into cruising for the masses, hence our short trip in the Silver Wind. Yes, it is probably the oldest ship in the fleet, yes it is expensive compared to the leviathans on the sea that you can sail, yes you have to be prepared to forgo the various entertainments that accompany those ships, but what you get is cruising as it should be. Excellent facilities, service reserved for a five star hotel, food and drink of the highest quality and dare we say it? The crowds that often make the whole holiday experience tiring. I like the fact that you berth in ports too small for most cruise liners, trips where there will be a maximum of 15 to 20 people mean more of a personal experience, no hustling to get big groups back on the coaches, take your time (within reason) and enjoy what you came to see. As for the age of the ship I found that you could probably see where it would need an upgrade or two, especially the bath panel being loose, the toilet being a bit inconsistent, paint on the windows giving away it's age, but for me small things that don't detract from the fact that you are treated as an actual valued guest. Big ships? nah not for me, short cruises in luxury surroundings, now that's more like it. Read Less
Sail Date June 2015
We sailed from Barcelona on a Sunday. It was advertised that we could board at 2pm but we arrived a bit early (about 1pm) and they allowed us right on board. We went to La Terrazza for lunch and enjoyed the buffet. The main dining room was ... Read More
We sailed from Barcelona on a Sunday. It was advertised that we could board at 2pm but we arrived a bit early (about 1pm) and they allowed us right on board. We went to La Terrazza for lunch and enjoyed the buffet. The main dining room was also open. At about 2pm, we were invited to go to our cabins and our luggage had already arrived. We met our butler (Jonas) who presented the choice of toiletries (Bulgari, Ferragamo, or hypoallergenic) as well as asking us about our preferences (drinks, etc). Cabin was fairly spacious. We sailed once before with Silversea on the Silver Shadow. That one had larger bathrooms and a bit larger closet - although the bathroom and closet on the Wind were just fine. The only thing we really missed was a separate shower and tub. The TV in the cabin was centered over the desk - making it a weird angle to watch from the bed. (Easier to see from the right side of the bed versus the left side.) Speaking of TV, there are a few news channels and a few movie channels. That's about it besides the ship stuff. Really missed the TV comedies, etc that you get on Oceania and Azamara. There was a DVD player (and a large catalog of DVDs available in the library). Refrigerator was stocked as we asked with beer, wine, water, and sodas. In talking with lots of people on the ship - it seems that you have to remind your butler to refill - which they happily do, versus them just refilling each day. We just left a note each night and it was refilled with turndown service. We found the ship to be in good shape. (Thought it was in much better shape than the Shadow.) There were no visibly worn areas. The staff seemed to be cleaning and polishing constantly. We did find a few areas where Silversea is cutting back. Little things really - such as paper cocktail napkins instead of cloth. Selection at the bar wasn't as robust as we remembered. (Secret is to always ask for what is available versus what you can see. They have several other brands not displayed that they will happily pour on request.) They also don't do the BBQ deck party on every cruise any longer. Just some cruises - which is a shame as that was a highlight of our previous cruise. (They blamed it on USDA regulations for buffets, but if they can do it on some cruises, not sure why they can't do it on all.) Our only real gripe on the the cruise was the fact that they were renovating the gift shop on the 5th floor for the entire cruise. To be fair, they did send us an email two weeks before the cruise advising the gift shop would be closed for renovations and a temporary gift shop was offered in the conference room. (They also offered a discount on goods in the temporary gift shop.) Unfortunately they weren't quite clear that they would be actively demolishing and rebuilding the permanent gift shop. It was a nine day cruise and there was loud construction noise (hammers, saws, etc) for the first 7 days. From about 7am to 10pm. Really. Our cabin was mid ship on the fifth floor (deck) - so we could easily hear the noise. On many days it was too loud to sit on the balcony because of the noise. Lots of unhappy guests about the noise. In addition, there was a haze of sawdust and the smell of various paints, sealants, etc throughout the area. The Hotel Director seemed to avoid interaction with guests as he had no good answers about the construction. We found the food on the cruise to be fantastic. (Again, better than the Shadow.) We really enjoyed breakfast in the cabin. Very stylish setup with tablecloths, etc all laid before the tray was brought in. Classy. Full menu available each day - including day of disembarkation. We had breakfast two days in the dining room. Service was slow but food was good. Only about 10 other guests at any one time for breakfast. The grilled peach is excellent. Corned beef hash is all corned beef and no potatoes. Really good. Great eggs benedict with the eggs actually cooked perfectly. Lunch most days at La Terrazza. The buffet is really good. Sushi selection quite nice, as was the salad bar. Especially enjoyed the cheeses offered. Each day they also had an 'ethnic' item on the buffet that was somewhat representative of the food from where the crew was from. Good Indian, Malaysian, and Filipino offerings that were very authentic. Had lunch at the pool grill a couple of days as well. Very good service - with a menu as well as a buffet. The guacamole was really, really good - as was the fresh salsa. Loved the shrimp cocktail appetizer too! Dinners were quite nice everywhere we went. Least favorite was the Grill. For those unfamiliar, you cook your own on hot rocks. (We didn't really like it on Shadow either.) The problem is the meat sizzles on the rock and splatters you with grease. Wear an old shirt. Dining al fresco was great. Would have much preferred they cook it for you and deliver to your table. (I'm sure they would do that upon request.) Dinner at La Terrazza was really good. We went twice so as to take advantage of the menu change (every five or six days I think). The pasta with duck ragout is amazing. Really good ravioli as well. Great wines, great service. Love the bread too, offered with roasted garlic - although the garlic could have been roasted longer. One night we splurged for La Champagne. We upgraded our wine. The head sommelier (Frank) was amazing. Really great recommendations and generous pours. The food was pretty good - although a few items were not up to par. The lobster bisque tasted a bit scorched. The lobster salad was great. The lobster thermidor was really good too, but a small portion. Souffle for dessert was the best of all. Other nights we ate in the dining room. Really enjoyed it. If you aren't aware, there is an "always available" side to the menu with steaks, fish, chicken, good appetizers, salads, soups. It changes every few days - but it includes all the basics - filet mignon, onion soup, tomato soup, caprese salad, caesar salad, etc. The "other side" of the menu changes daily and included more unique dishes. Service was great. When asking about two dishes, they would offer both or do a combo. Beef wellington was among the best I've had worldwide. When they added the lobster tail with it, made it an unforgettable meal. Entertainment was pretty good. This was the last cruise for the Artists of the Silversea. Found them to be very personable and talented. ABBA show is always a little much but enjoyable nonetheless. Cruise Director (Monya) was very new. This was her second cruise as CD. Her english was tough to understand but she had a heart of gold and would do anything for you. On this particular cruise, we had great weather. The only issue was some winds on two days - which caused us to have to change ports. We couldn't get into Alghero - so they took us nearby but provided a shuttle into Alghero. Really enjoyable. Unfortunately we also couldn't get into Portofino due to rough seas for tendering. Went to Genoa instead. No bus to Portofino but they did offer a shuttle to downtown Genoa. Lots of disappointed guests but those who have been on rocky tenders know that this was probably best. Overally I give Silversea an 8 out of 10 for this cruise. Had they handled the gift shop construction better, I would have given them a 9 1/2. (1/2 point for no bbq deck party!) Top notch service, top notch ship. Would definitely sail with Silversea again. Crowd was mix of mainly Europeans and Americans. Older crowd as expected but very nice people.   Read Less
Sail Date October 2014
My husband and I researched several top rated cruise lines before electing to go on Silver Sea. We had cruised before with Holland, Disney and Oceania. Our friends had recommended Regent, Seaborne and SilverSea as our choices for a 6 star ... Read More
My husband and I researched several top rated cruise lines before electing to go on Silver Sea. We had cruised before with Holland, Disney and Oceania. Our friends had recommended Regent, Seaborne and SilverSea as our choices for a 6 star cruise. I am writing this review so others will benefit in choosing their 6 star cruise based on the Silver Sea Silver Wind cruise we experienced from July 8-18, 2014. After being sent a travel journal prior to sailing by SilverSea, we read the various shore excursions and when we arrived the first day went directly to the desk of the shore excursions after getting the key to our cabin. The young lady was not very helpful or courtesy but we had done our research by reading the travel journal sent by Silver Sea describing various excursions. In addition, prior to sailing we spoke to friends who highly recommended Guell Park. The “Gaudi’s Barcelona” excursion stated “your half day excursion explores some of Gaudi’s most renowned projects including Guell Park…….” We took the tour and much to our dismay never went to Guell Park. The next day I took my complaint back to Silversea. Instead of understanding our frustration and possibly sending us out the next day by taxi to Guell park, they informed us that the “Travel Journal” we had been sent by them was printed before the updated tour description and that the online version indicates the stop at Colonia Guell and not Guell Park. They regretted any dissatisfaction we may have experienced. Now, that’s a 6 star ship comment! Another example of in inefficiency of the shore excursion concierge was after we booked a “Florence on your Own” excursion for 9.5 hours, she never mentioned we might want to buy tickets from her to see the Uffizi Museum or Accademia delle Belle Arti so we would not have to stand in line. Let’s move right along….. Right after booking 3 excursions we went to book our specialty restaurants. The person taking our reservations never mentioned that one specialty restaurant had a cover charge of 40$ a person. We were first time cruisers on this boat and needless to say were quite surprised when a cruise listed as “all inclusive” charged a fee for a restaurant. One of the reasons we chose the ten day Silver Sea was the ports of call. The cruise started in Rome and ended in Nice. A major disappointment was the ship not being able to go to the port of Portofino...one we were looking forward to. According to the announcement, sea conditions prevented us from tendering there so we docked at Genoa. Genoa is not far from Portofino but the Silversea never made any accommodations for passengers to get to Portofino by a complimentary shuttle bus. If you wanted to see Portofino, you needed to get there yourself. Ship Conditions: Overall the ship is old. The windows in the main dinner room are very cloudy. Very tiny spa/gym. Entertainment- mediocre at best. The laundry room on this ship is not a place you want to be. The washers and dryers are always busy. There is only one iron and is usually a wait for that. Food :Overall, we would rate the food and wine as average. No better than any other cruise we've been on and certainly not what we expected on this trip The saving restaurant was one next to the pool called the grill. At this restaurant you order an entree of fish or meat and it is cooked on your plate in front of you ( hot rock). Wines: Most were in the 10-12$ range. Cabin: Lighting good, clean, and comfortable bed and pillows. Difficult to get in and out of shower. Butler: Our butler Prabu was absolutely 6 star plus. He was wonderful and we have had a private butler before and he compared or was better than our past. Staff: I think the overall feeling we got from this boat's staff was they were very complacent. For example, we had a late night cappuccino one evening and it tasted like milk and water. When we asked for a new cup, instead of saying "I am so sorry I will get you a new one". She instead told us it was made right and maybe next time we should order a double espresso. Another example, when I informed the shore excursion concierge that we did not go to Guell Park, she did not take my word for it. After going back to my cabin, she called and informed me that she was going to research it further and never got back to me. This is unacceptable. It appears that the staff on this Silver Sea ship is in need of a lesson on the customer comes first. The little things, like no hand towels in the bathroom next to the pool area, even when requested or an entrée called “spinach and strawberry salad” never available even though it is on the menu, or having to go from the upper deck at pool to request pool service for a drink/lunch. If someone would ask us if we would recommend silver Seas, I would say definitely not the Silver Wind. In addition, whoever rates cruises should re-think giving this boat a 6 star rating. It would be closer to a 4. When discussing the cruise with several other frequent 6 star cruise passengers, they too were disappointed with this Silver Sea ship. The consensus was that this particular cruise was not typical of what Silver Sea had been in the past. Silver Sea fell short of our expectations….way short.   Read Less
Sail Date July 2014
It's hard to know where to start, so I will bullet point: Worn out old ship. In need of totally updating. Our cabin: Chipped furniture. Ugly old sofa (needed to be put into a skip). Battered, useless television. Broken dressing table ... Read More
It's hard to know where to start, so I will bullet point: Worn out old ship. In need of totally updating. Our cabin: Chipped furniture. Ugly old sofa (needed to be put into a skip). Battered, useless television. Broken dressing table mirror. Old yellowing telephones. Old hair dryer. Rubbish old deck furniture (not luxury). Disgusting bathroom in need of gutting. Chipped coat hangers. Pathetic decor. No welcome gift, flower, chocolate, fruit in cabin on arrival. Mini bar: empty, we had to chase up our preorder several times. An obvious attempt by Silversea to duck out of it. Everyone had the same problem. The bathroom is not prestocked with luxury products, instead the 'butler' comes round with a scratched tray and you select a few shampoos and soaps. The bottles look as though they have been refilled by the overworked staff. Obviously, a Silversea cost cutting exercise. Linen: Rough, worn grey towels that had been washed a thousand times. Dressing gowns: grey, old and rough. Bed linen: average. Table linen and napkins: average. China: old hotel stock. Food: Good. Wine: Cheap supermarket plonk, for example, a ver harsh, undrinkable Chillean Savignon Blanc. No chance of Sancerre or Malbec. Served a mouthful of 'sparkling wine' on check in. Service. Mostly excellent. Lovely staff. The 'butler' service a little overrated. I didn't appreciate being addressed by my Christian name on check in, or when one of the bar staff came from round the bar to show me a gaping hole in her shoe and a huge ladder in her hosiery. Overly familiar and unprofessional. Check in was soulless. Public areas. Dated worn. Garish empty casino space. Shop with hardly anything in it. Bar areas often closed during the day. Not much atmosphere. COST OF 7 NGHTS FOR 2: £6000 We have contacted Silversea to express our dissappointment. They have offered us £600 towards another cruise with them. Needless to say this is of little use to us as we would never cruise with them again whilst they continue to use such old, outdated ships. Their hard product is NOT luxury by today's standards.   Read Less
Sail Date May 2014
After being totally spoiled on a luxury Paul Gauguin cruise in the South Pacific I started researching other luxury cruise lines to fulfill my second cruise of a life time to the Mediterranean. The Silversea line matched the ship size, ... Read More
After being totally spoiled on a luxury Paul Gauguin cruise in the South Pacific I started researching other luxury cruise lines to fulfill my second cruise of a life time to the Mediterranean. The Silversea line matched the ship size, number of passengers and itinerary I was looking for. We sailed from Istanbul to Athens in April 2013. A lot of my review is a comparison to the Paul Gauguin experience. There are a lot of similarities between the two lines. I was not disappointed but I always expect more luxury as outlined in the brochures. I am still trying to figure out what the butler is supposed to do. Over all they are a cabin steward with a fancy title! As stated in other reviews the ship is very dated in décor and not as well kept as expected. The low number of passengers allows you to meet and get to know other travelers. The age group is definitely the 50+ crowd which being in that group is fine with me. The food options are wonderful. Breakfast and Lunch are available as non-buffet at the restaurant. Made to order pizza is also a great option! Room service is also great. Definitely do not miss the â(EURO)oeblack rockâ(EURO) dining at the Grill in the evening. The specialty restaurant Le Champagne is definitely worth the extra cost for a relaxing dining experience at least once. The cabin was very nice. I really liked the walk in closet. The cabin was always kept clean and very comfortable. The only negative was the night in port; the AC did not cool as well as it did when we were at sea. The staff is excellent, most calling you by name, but not as much on the PG. The entertainers are very versatile and also double as companions on the ship sponsored excursions. You really feel they become fast friends as they also mingle with the passengers after the shows. The biggest disappointment of the cruise (no fault to the ship or line) was missing the excursion to Santorini. After days of calm seas the wind was so bad the shuttles could not be safely boarded. The captain did try for over an hour but eventually the decision was made to move on to the next port. The cruise director came up with other entertainment including a great cooking demo with a chef who should also be a performer! The most negative, and my personal opinion, is the formal nights. Being in the over 50 crowd I worked most of my career in a suit and tie and currently embrace business casual so I did not appreciate the formal or the wear a sport jacket experience! However many of the passengers really appear to like the experience. All of the ship sponsored shore excursions we took were excellent. The guides provided very professional informative information. Definitely if on this cruise itinerary take the tour to Ephesus. A couple of the tours included a wonderful lunch. I did learn you definitely need a down day as the tours can be exhausting. Embarking and disembarking was a painless experience. Overall the experience was wonderful and I will be sailing on the Silversea line again!   Read Less
Sail Date April 2013
Background:  The package was put together by a travel agent and was chosen for the following reasons: a, 2 night pre-cruise stay in Rome, b, to experience Silverseas and compare against other 5/6 star cruises already taken, c, a 3 day ... Read More
Background:  The package was put together by a travel agent and was chosen for the following reasons: a, 2 night pre-cruise stay in Rome, b, to experience Silverseas and compare against other 5/6 star cruises already taken, c, a 3 day post cruise stay in Venice. Rome Hotel: St. George hotel in Rome is well situated for walking to the main sites. The room was not large but comfortably furnished. The hotel, in an old building, is decorated and furnished in a modern style. Venice Hotel: The Hilton Stuky is a very large hotel in an old mill on an the island of Giudecca. Rooms are modern and comfortable and service is good. Situated on an island means that visiting the sights of Venice requires a water crossing to Zattere and then St Marc's. The hotel provides a Complimentary Shuttle service across the water but at peak times there are queues to use it. If returning from Zattere at popular times beware that the shuttle may be full and a wait for the next shuttle could take a long time. Silver Wind: A smaller ship than we have been used to. It carries about 400 passengers and had a full occupancy on our cruise. Problems: 1,Most cruise lines warn prospective customers about problems. e.g. "obstructed view" These warnings allow customers to decide whether to book or not. Silverseas does not give warnings! I booked without checking the suite location. - a big mistake! We were allocated suite 412. On checking the deck plan I saw that it is the Foremost Suite on Left hand side on deck 4. I asked the agent to ask Silverseas if it was going to be a noisy cabin. Silverseas replied that the suite would only be affected by "the ship's normal operational noise." This turned out to be a masterly use of english to disguise a problem the line was well aware of. If you need your sleep and do not usually awake until 8am or later - AVOID suites 412, 411 and the foremost suites on deck 5. When anchoring or mooring (every day except Sea Days) preparation work: dragging chain, warps, electric motors, bow thrusters, and winches start one hour before arrival and lasts for approx. 1.5 to 2 hrs. In the cabins mentioned and maybe others: Think: "laying in a dentist's chair and having a heavy chain dragged through your teeth or being in a hotel room with major building work being carried out in the next room." In our case anchoring in Sorrento on our first morning at 4am (even though we couldn't leave the ship until 8am) produced the horrendous noise at 3am! All other arrivals were timed at 0730 - 0800hrs so we suffered the noise from about 0630hrs every day. My wife had a whole week of disturbed sleep. A complaint to the Hotel Director produced no apology but a note saying, "Thank you for your comments." 2, In good restaurants we expect hot courses to be served hot and on hot plates. Silver Wind Restaurant serves warm food on cold plates. When the problem was mentioned to our waiter I was asked if I wanted the course changing. On a table for 8 and with dinner guests politely waiting it was easier to accept what was served. The Restaurant Manager contacted me later and explained that the restaurant was air-conditioned, was a large space with many diners, and that if I wanted hot courses served on hot plates then I should ask the waiter at the time of ordering! I'd never come across this excuse before but carried out his instruction at all future meals. - Sometimes it worked but mostly it didn't! 3, It was almost impossible to get a cup of tea made with boiling water except at the Afternoon Teatime. Service: Generally the service was good to "over the top" with waiters doing their best to help, but much to our amusement, frequently getting things wrong. e.g. 2 eggs instead of 1, toast arriving much later than the poached egg, scones served with jam and cream when the order was for jam and butter. Shore excursions: We only took one shore excursion organised by the ship. To Herculaneum. Expensive but worth it even though it was a very wet day and most people were soaked to the skin. The only problem was that instead of the coach taking us to the coach/shuttle bus station it dropped us at a "wonderful local craft market where the shuttle to the port would be along soon!" 20 mins. later the shuttle arrived, took us to the port where we were able to board the tender and return to the ship. After a quick change we dashed up to the lunch buffet, only to be told that they were about to close! We explained that we had just returned from a ship's tour. We were then admitted to the buffet and had the choice of what was left. Entertainment: We didn't expect much and the young, recently graduated singers did their best with varying degrees of success. Disembarkation: This was smooth and efficient. Summary: Silverseas professes to be ultra luxury and 6 star. It has the pretentions of being 6 star but doesn't quite make it in practice. Except for the cabin noise problem we would rate Silver Wind as a 5 star ship. Would we use Silverseas again? With the right itinery, dates and a different cabin we might, but wouldn't choose this over another cruise line.   Read Less
Sail Date April 2013
Silver Wind Ratings
Category Editor Member
Cabins 5.0 3.8
Dining 5.0 4.0
Entertainment 3.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.5
Family 1.0 3.5
Shore Excursion 4.0 3.6
Enrichment 3.0 3.5
Service 5.0 4.4
Value For Money 4.0 3.6
Rates 5.0 4.0

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