6 Silversea Silver Wind Europe - British Isles & Western Cruise Reviews

We were celebrating a special birthday for my wife. We loved the itinerary and made plans with dear friends for the celebration. Before we reached to first evening at sea the captain announced that we were passing our first port because of ... Read More
We were celebrating a special birthday for my wife. We loved the itinerary and made plans with dear friends for the celebration. Before we reached to first evening at sea the captain announced that we were passing our first port because of stormy weather and proceeding to our second scheduled port. The weather was so severe that day and night that my wife became extremely seasick, was nauseous, vomiting for hours. I was able to get the doctor to our cabin, he gave her an injection, and so went the first full sea day. After we spent the day at Cork the captain again announced a change of destinations wherein we missed the next 3 ports, again severe weather, and instead went to ports we have previously visited on other trips. We then proceeded to Glasgow, again not a scheduled port, to spend the night and next day. Before dinner in Glasgow the captain again announced that because of a severe storm we wound not to to the next 3 ports, but set off to Reykjavik which would entail 36 hours through stormy seas, to which my wife said she could not take that again. We disembarked in Glasgow and I was able to arrange air travel home. How does Silversea Cruise Lines and the captain of the ship account for putting the guests through the danger and discomfort of taking us to sea knowing what lay ahead? Should we not have been advised before embarkation of rough seas and given a chance to cancel our plans? Is money the driving force and more important then the guests comfort and safety? Read Less
Sail Date September 2018
Because we loved the itinerary and to celebrate my 75th birthday. However, what we had planned for and looked forward to for a year, ended in a distressing and devastating experience, cut short by stormy seas and ports not on the ... Read More
Because we loved the itinerary and to celebrate my 75th birthday. However, what we had planned for and looked forward to for a year, ended in a distressing and devastating experience, cut short by stormy seas and ports not on the itinerary we had chosen, but rather selected by the captain due to inability to go to any of the ports on the schedule. Of the seven selected and scheduled ports, the ship went to only one of those. Aside from the tremendous disappointment of not being able to visit the places we had hoped to see, the discomfort of being on a ship in such stormy and rocky waters made for a most unpleasant and frightening experience. Unhappily, the Captain never gave advance information, but chose to announce it the evening before. Shortly after leaving our embarkation port of Tower Bridge the Captain announced because of severe weather ahead we would not be going to our first port but directly to our second port, Cork. And we did not go to any other of the scheduled ports. On the second day at sea, after having to forego our first port of call, the Captain announced we would not be going to the original destination. The weather and sea was severely stormy and I became deathly seasick, requiring the services of the ship's doctor. He came to our suite as I was not able to get out of bed. I was given an injection and was unable to leave the suite for the rest of the afternoon and evening. On the fifth day of the cruise the Captain again announced we would not be able to go to any of the next several ports, but would have to be on stormy waters for 36 hours heading directly to the final destination of Reykjavik. It was at this point I knew I could not endure that kind of sickness and misery. My husband was able to arrange a flight home from Glasgow at an additional cost of $2000 and extreme stress and agitation that caused. While this ship and Silversea Cruise Lines touts themselves as a luxury line with the utmost in comfort, care and luxury, we found the ship to be in a very distressed state and in need of refurbishing and cleaning. The thermostat in our suite never worked correctly, causing great discomfort of either being too hot or too cold. The water temperature in the shower would go from comfortable to scalding without any change being initiated. The towels and bathmats were thin and frayed and in desperate need of replacing. The drapes on the windows did not close properly, allowing a bright slit of sun to enter the room long before one would necessarily want to be awakened. And one of the more annoying issues for us began the very first evening. We were on the 7th floor, and the pool area was on the floor above us. Starting at 10:30pm and ending at midnight, or as early as 5am, the crew would be putting tables and chairs or chaise lounges away and would scrape them on the floor. Though we reported this problem immediately at least 5 times, it never ceased. This experience has put me off of cruising entirely. My husband, in particular, loves to cruise. It should be a wonderful way to enjoy the company of new friends and seeing fun and exciting places. That is not what happened and I would greatly urge anyone considering sailing on this cruise line to be aware of the lack of attention to the safety and concern for the guests and lack of caring and thoughtfulness expressed to their disappointment and distress. Read Less
Sail Date September 2018
We booked a cruise from London to Iceland to visit the west coast of Ireland and NW Scotland in September 2018. What they DON'T tell you is that 7/10 destinations require tenders to get you ashore. That is impossible in the constant ... Read More
We booked a cruise from London to Iceland to visit the west coast of Ireland and NW Scotland in September 2018. What they DON'T tell you is that 7/10 destinations require tenders to get you ashore. That is impossible in the constant rough weather we experienced and we ended up going to Dublin,Belfast and Glasgow, where we got off the ship and came home. Of course Silver Sea can't guarantee weather but the online web site and the details of the cruise offered should state where tenders are used to go ashore. If I had known that I would have realized the risk and not booked the cruise. It is a shame because the itinerary sounded wonderful and the small ship, with only 220 passengers and 240 crew, sounded like just what we wanted. Leaving by passing under Tower Bridge was spectacular. The service was excellent. Crew were always friendly and in the restaurants always knew us by name. We had our own butler which sounded grand but we rarely needed his services. We were somewhat surprised to find that most passengers were like us, are in our mid seventies. It would have been nice to be with more younger people. What a pity it was all ruined by not being able to visit 7/10 ports promised. My advice is to ask what weather conditions can be expected on your cruise at that time of the year ( or check yourself) and most important-- ask if tenders are used to take you ashore. If they are, be prepared for major disruption to your itinerary. Read Less
Sail Date September 2018
After a series of Alaska cruises on the Silver Shadow this year my wife and I decided to try something different: a 14 day cruise around the British Isles. We were attracted by the ports (including Belfast, where I grew up; and Dublin, ... Read More
After a series of Alaska cruises on the Silver Shadow this year my wife and I decided to try something different: a 14 day cruise around the British Isles. We were attracted by the ports (including Belfast, where I grew up; and Dublin, where we met and got married). For an added bonus the cruise started and ended at Tower Bridge in London (where the Silver Wind tied up alongside HMS Belfast). Due to nature of the location at Tower Bridge embarkation and disembarkation was slightly more complicated than on other cruises we have taken as you have to take a water shuttle across the Thames to a pier near The Tower of London - but in both directions it all went smoothly. For the first three destinations (Cork, Dublin and Belfast) where the ship docked was both out of the way and not exactly the prettiest (think working docks) but in each case there was a quick and easy shuttle service into the center of town. For Tobermory and Ullapool we were tendered ashore. For Lerwick, Kirkwall and Edinburgh we again docked but the locations were more scenic (we docked beside the Royal Yacht Britannia in Leith/Edinburgh). One of the highlights of the whole cruise was definitely our departure from London at 5:00 PM - traffic stopped, Tower Bridge opened and we were pulled through (backwards!). The return (at 5:00 AM) was also magical though with a lot fewer witnesses. The weather was much better than what we had expected - we only had one morning in which the seas could be described as 'moderate' the rest of the time was remarkably calm (we arrived in Kirkwall to seas that were like glass). We only signed up for one excursion (we prefer exploring on our own). The excursion we did on Orkney was fun (Highland Park Distillery) and informative (St. Magnus Cathedral and the Italian Chapel). The onboard dining was mostly up to the usual Silver Sea standards - the one exception was La Terrazza which we both felt was not up to the same high quality we had grown used to on the Silver Shadow. We had never tried "Hot Rocks" before but this time we did (as we sailed down the Thames) and it was a lovely experience as we watched the ever changing scenary pass us by. The only onboard activity we participated in was Team Trivial - which we really enjoyed. Does the Silver Wind show her age Read Less
Sail Date August 2018
From the moment we arrived until the final day we were treated special every day. From the butler to the bar tenders and all employees we encountered knowing our names after just 2 days on the cruise. Dining was always good with lots of ... Read More
From the moment we arrived until the final day we were treated special every day. From the butler to the bar tenders and all employees we encountered knowing our names after just 2 days on the cruise. Dining was always good with lots of options. The smallness of the ship made our adventure even more special. Excursions were very interesting and choices were good. My only concern was that there was not enough time to shop in the ports, by the time we got off the excursions the ship was set to sail. Entertainment was good the only thing I would suggest is that it started a little late for most passengers. I think a nine o clock starting would be better than the ten o clock times, As this was an older crowd the time seemed to be to late from the attendance I saw when we arrived. I would sail again with Silver Seas as I liked the entire experience. Read Less
Sail Date May 2017
Overall I planned this cruise a year in advance and it was definitely worth the wait. There have been a lot of negative Silversea reviews lately and I want to say I was not disappointed. I continue to be very impressed with Silversea ... Read More
Overall I planned this cruise a year in advance and it was definitely worth the wait. There have been a lot of negative Silversea reviews lately and I want to say I was not disappointed. I continue to be very impressed with Silversea and their brand of service. There were some minor issues (Wi-Fi and Self Service Laundry) but overall I was very satisfied with the service and overall appearance of the ship. Yes there are a few things that need fixing and the Silver Wind is scheduled for some updates later this year. Pre Cruise The Silversea website is not the best in the world but it does provide ample opportunity to book dinners and excursions well in advance. I was disappointed that many excursions were completely booked soon after they were open for bookings. I had hoped Silversea would add additional excursions before the cruise but they did not. It appears additional outings were offered once on board but there was no notification. In retrospect we should have inquired once on board so we will mark that as a lesson learned. Onboarding Onboarding was unique as the ship was anchored next to the HMS Belfast in the river Thames! You had to take a tender to the Belfast, get an additional ticket to board and then walk across its deck to board. There was no issue and it was an interesting experience. As always we were greeted warmly, offered champagne and made the way to a traditional lunch at La Terraza. We were able to sit outside and enjoy all the activity on the river and the Tower Bridge. That was the best spot for lunch in London on that day! The Restaurants The restaurants were all as expected. Service was always prompt and courteous. The wait staff remembered names (or used the iPads) to personally address you. My favorite is Hot Rocks at the Pool Grille. The Grille was always very empty due to the cold weather during the trip but the staff provides blankets as needed. Perhaps the update will include heaters. Le Champaign did not appear to be very popular. I am not sure if this is due to the fact the menu never changes and choices become limited. The two nights we ate there coincidentally had the exact same people dining. The pool menu dropped the shrimp cocktail from the menu which I found somewhat curious as it is still available on the room service menu. The Entertainment One of the items I believe needs improvement is the entertainment. The talent of the Voices of Silversea was still good but after several cruises the shows are highly repetitive. The one new show a salute to James Bond 007 was probably the worst. Daily trivia was also a highlight and a great opportunity to meet other passengers. The Excursions Due to the ports this was a very Excursion intense cruise. We did an excursion every day except for the two sea days. There were two negatives as the excursion to Vestmanna Sea Cliffs in the Faroe Islands appeared to be over booked and very crowded. The other was the excursion to the Húsavík Diamond Circle where the ship provided a lunch basket with one tiny half sandwich. As usual a Silversea’s representative accompanied the tour groups in addition to the tour guide provided locally. I always find this to be a very nice touch. Overall Review It never ceases to amaze me how many loyal returning travelers are always on the Silversea cruises. There are passengers with more than 100 to 400 days. It is hard to find “first timers” or moderate cruisers like myself. We meet some very nice people on the cruise who are always willing to share their experiences. I will note that not many are Cruise Critic followers. I started a roll call for this cruise and no one joined. On the positive side I will definitely cruise with Silversea in the future when finances and itineraries are in line. I enjoy the small ship and personal service. The cruise director on the Silver Wind, Colin Brown has amazing wit and engages in conversation every time you see him which is often. The biggest negative is the Wi-Fi. You get the equivalent one hour per person per day which is cumulative. The connectivity is somewhat slow. I try to remember a few years ago there was none and not be over critical. I also understand you are at sea so it is satellite. What I do not understand is the complex login. Once you register you have to go to the login page click Internet, click Internet again, and then click Returning User, and then enter First name, Last name, Cabin number and Password then Connect EVERY time you login. This is a cumbersome process. Why not just create a User Name and Password instead of rekeying so much information each time? Depending on the time of day the service is slow. Hopefully this will improve in the future. My second gripe is the self-service Laundry. My fellow passengers I met in the laundry and I all agree it is designed for you not to use and rather pay for the laundry service! The three machines are not self-explanatory or easy to use as well as SLOW. Once you have 100 days you get free laundry. Next time Silversea wins and I will pay to have my laundry done! Finally if you are considering Silversea, do not believe all the negative reviews you should have a wonderful experience! Read Less
Sail Date August 2016
Silver Wind Ratings
Category Editor Member
Cabins 5.0 3.8
Dining 5.0 4.0
Entertainment 3.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.5
Family 1.0 3.5
Shore Excursion 4.0 3.6
Enrichment 3.0 3.5
Service 5.0 4.4
Value For Money 4.0 3.6
Rates 5.0 4.0

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