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9 Helpful Votes
Sail Date: June 2019
Just returned from an absolutely wonderful 11 night cruise on the Spirit. We had not sailed Siversea in 10 years and will definitely be returning. Our past experience with this line had not been very positive and we switched to Seabourn ... Read More
Just returned from an absolutely wonderful 11 night cruise on the Spirit. We had not sailed Siversea in 10 years and will definitely be returning. Our past experience with this line had not been very positive and we switched to Seabourn but decided to try again based on the itinerary and timing near our anniversary. We embarked in Barcelona, it was qiuick and efficient but not as wrm as Seabourn. Our first impression of the ship was “dated”- perhaps it was the color scheme but the furniture style reminded me of an assisted living facility. We then reviewed the buffet in La Terrazza but opted to have lunch in the Atlantide restaurant where we enjoyed a tasty Mahi and drank a french chardonnay. The room was less frenetic than La Terrazza and the service excellent.We finished lunch and went to our Deluxe veranda suite on the 8th floor and found our luggage had been delivered-always good to get the unpacking squared away. Once again we had the impression that the suite had a bit of a dated feel to it but the space was similar to the Seabourn line and felt familiar. The shower was larger and the tub deeper but there was only a single sink.the ame/nities were very similar and we were very happy to have a jewelry box in the safe for our items. Our butler showed up shortly after and took care of several requests including a mattress topper for the bed which was on the firm side. After unpacking and attending the muster drill we showered, dressed for dinner and went to the Panorama lounge for a predinner cocktail. The ambience is different than the Observation bar on Seabourn and both have positives. We always enjoyed a seat at the beautiful bar on Seabourn where we could enjoy the bartender’s company as well as conversation with other passengers. The bar area on Silversea is small and not a focal point of the room so we chose to sit in the comfy chairs.The Silversea lounge was just that- very comfortable chairs and a very nice dance floor. I loved having a cocktail list on the Spirit and the drinks were well crafted and presented. Our reservation the first evening was in La Dame because we could only waitlist this venue for the rest of the cruise when we tried to book our reservations back in Feb. The dinner was just perfect- excellent food with delicious options and very attentive service - the only negative was that many of the tables were set so closely together that we felt as if we were joining others rather than dining as a twosome. The other restaurants on the ship were similar with many of the tables for two placed very closely together which could be positive or negative depending upon one’s table-mates. A couple next to us was forced to engage in political banter with two people on their other side told us after the other couple departed that they did not enjoy the discussion. All of the dining rooms seem to fill up each evening and everyone seemed to make an effort to dress nicely which added a touch of elegance. On Seabourn there were fewer jackets and almost no ties. We dined in La Terrazza most mornings and the selections for breakfast were quite varied and the food delivered hot and very quickly which we appreciated when we had an early excursion. We also enjoyed room service a few mornings and one evening when we were too tired too move! and our butler brought the tray-the presentation was lovely, the orders correct, and the food hot. The food in Seishin and Indoshine were nice options and we enjoyed the ambience of each restaurant. The only dinner we did not enjoy was in La Terrazza- service was on point but the food just wasn’t appealing- we only tried it once. The Arts cafe was another plus-it offered all day snacking items and we loved the option of bringing some things to the room-particularly as it was right down the hall. Our suite was very accessible to the elevators, the lauderette (which I used once,) the Arts Cafe and the pool. The only negative was the sound of furniture scraping across the deck above us- not a gigantic nuisance but I would probably go for deck 7 instead of 8. The ship’s excursions were very interesting and not overly crowded- there was always space on the bus to move around. Overall I would say that Silversea had better food and service and we really enjoyed having the services of a butler. Seabourn has prettier and more up to date venues and better entertainment. We liked the glamour of dressing for dinner on Silversea but did not like the surcharges for some of the restaurants. The welcome on Seabourn is more vibrant while Silversea is more subdued. Many of the guests on Silversea have sailed numerous times with the line and we are pleased to say that we shall be repeatIng with another cruise in the future. Read Less
4 Helpful Votes
Sail Date: May 2018
After 3 consecutive cruises on Regent, I was recommended Silversea because it was good and very smoking friendly. It really is very smoking friendly. The booking was a breeze with Mr Andrew Ironstone making my life easy. Best ever. ... Read More
After 3 consecutive cruises on Regent, I was recommended Silversea because it was good and very smoking friendly. It really is very smoking friendly. The booking was a breeze with Mr Andrew Ironstone making my life easy. Best ever. The ship is OK, I especially like the architecture having all the cabins in the front and venues in the back of the ship. It is very smart and makes the cabins very quiet. It was the quietest cabin I ever had in a cruise. The cabin was OK with good size and a nice bathroom. Nothing special. The butler service was poor. The entertainment was very limited. The bar staff was great but you could not find the beverages you like in all bars. Some had a very limited selections. The thing I liked the most were the napkins. They come in a roll like toilet paper but the texture is like linen and they are indestructible, very impressing and nice. The food was disgusting, a great deception after cruising with Regent which has great food. We tried the two Asian restaurants and it was really disgusting. The main restaurant has the same menu every night and the food is average, no fixed menu on the left and new dishes on the right of the menu every night, always the same food. We talked to our new cruise friends who tried other options and they told us it was the same bad quality, not worth the effort or the money. Breakfast had a reasonable selection but the service was horrible. It was like watching the 3 stooges. Lots of waiters running in every direction but none stopping to ask me what I wanted to drink. There is an option called Arts Cafe but the ice machine was broken, or that is the excuse and to get a glass of water can take up to 15 minutes. The best thing on breakfast are hand washing machines which are really cool. Lunch is the worst ever. The restaurant closes at 13:30 and you are left with the pool bar which serves horrible food. The hot dog which I thought was a safe option, takes like 30 minutes and is terrible. You can always order pizza which is faster than the hot dog. Are we paying 2000 a night to eat junk food? The dress code is very strict. Some old people wanted to use the smoking they bought for their granddaughter wedding. They had 2 formal nights, 2 casual nights and the rest was informal which is formal without a tie. If you don't follow, "No food for you tonight". It was really disgusting seeing a handicapped man wearing a vest, being sent back to get a jacket in order to be fed. Most of the ports were excellent and we had lunch on shore which satisfied our needs and left us ready for a light fare for diner. Average great lunch on the ports of $150 / person. There were no sea days but some ports had all aboard at 11:30 am or 13:30 pm which left no time for lunch putting us to the punishment of having lunch on board. The best part about the food was that being so bad, we did not gain any weight at all. Final question: would I go back? I don't want to close the door and if they had a great itinerary like the one we cruised, maybe. Read Less
2 Helpful Votes
Sail Date: May 2018
Everything from start to finish was a wonderful experience. This 12 day cruise from Lisbon to Greenwich terrific. The ship was small and Intimate just over 600 passengers and elegantly decorated. Just the perfect size so that we felt ... Read More
Everything from start to finish was a wonderful experience. This 12 day cruise from Lisbon to Greenwich terrific. The ship was small and Intimate just over 600 passengers and elegantly decorated. Just the perfect size so that we felt pampered. The ship size allowed it to cruise down the Gironde right into Bordeaux and down the Thames into Greenwich. The Classic Veranda Suite was large and had a living/sitting area with a veranda deck. The bathroom had a separate stall shower and a separate tub. There was a spacious walk in closet with a dresser as well as drawers in the living area. The service from our attentive butler,housekeeper,reception desk,waiters and customer service rep was impeccable. The excursion guides were certified, knowledgeable and sometimes historians. They were always good humored and extremely personable. Restaurant food was very good and service was excellent. However, the menus could have been changed for a bit of variation during the cruise. This cruise line did a fantastic job. Read Less
4 Helpful Votes
Sail Date: June 2017
We just returned from a 12 night cruise on the silver spirit.....we were so disappointed in the service we remembered from 3 years ago. We sitting down for breakfast we would request 2 orange juice, 2 waters and 2 black coffees.......in ... Read More
We just returned from a 12 night cruise on the silver spirit.....we were so disappointed in the service we remembered from 3 years ago. We sitting down for breakfast we would request 2 orange juice, 2 waters and 2 black coffees.......in all 11 days of eating breakfast we were never able to get all three without having to continually ask again and again, We mentioned this to the maitre d and he wrote it down in his little book.......the evening that put us over the edge was the next to the last night....we went to dinner at 8.....had wine and ordered off he regular menu.....when nothing arrived after one hour, I went to the maitre d and very quickly our appetizers arrived....cold....then the soup.....cold". At that point we had been sitting for nearly 90 minutes,....we did something we have NEVER done......we walked out and went to the hotel manager. He asked why we had never complained before and was flabbergasted and said we would hear from him (never did) and did offer us room service. That same afternoon we had gone to afternoon Tea..we were seated by the hostess, sat for 20 minutes, before WEnhadmto request a pot of tea.....none of this is acceptable at this level of cruising. Our last meal was fine,ordered coffee and desert.....desert was finished and we never received our coffee.....we walked out and the waiter came running after us telling us he would have it sent to the room!!!! We have been very fortunate and have traveled on every cruise line except Crystal,........this was, by far, the worst service we have ever experienced...I would tell anyone thinking of cruising with Silver Seas to rethink your decision! As additional note, embarkation should have warned us of things to come. At airport ,there was no porter to help us with our luggage till we got into terminal, at which time they said why didn't we let their guys do it, and we asked,what guys! On arrival at ship ,we had no help finding luggage off bus, then no one was there to assist us or even elderly cruisers up the gangplank,which went from dock to 5th deck..some people, like us, carried substantial hand luggage. Interestingly, they were there on debarking to help us down. Read Less
6 Helpful Votes
Sail Date: June 2017
We very much enjoyed this cruise, met some lovely people and saw some very interesting places. Ship and standard of service was, as usual, very good and, overall, all staff were excellent. While we were pleased overall, there were some ... Read More
We very much enjoyed this cruise, met some lovely people and saw some very interesting places. Ship and standard of service was, as usual, very good and, overall, all staff were excellent. While we were pleased overall, there were some disappointing aspects. Over some 15 years, we've been on a number of Silversea cruises. Previous cruises were on their smaller ships. We wanted to try one of their larger ships, so chose the Spirit, and selected the Rouen-Lisbon cruise as they were new destinations for us. The ship (and number of passengers) is larger, about a third larger, than Whisper/Shadow. Our cabin was large, larger than other Silversea ships we've been on, but not so you'd notice it, with all the usual, good facilities. On our previous cruise, we had an instance of soiled linen. Unfortunately, this happened again. On our first night we found the bed sheet had not been properly washed. It was replaced immediately and sincere apologies were made by senior officials, but it should not have happened. In comparison to the Whisper/Shadow, the layout of the ship is similar, with a couple of extra small, specialist restaurants. As expected, other areas were larger, though, again, not so you'd notice. In comparison to the smaller ships, the larger number of passengers is only apparent (or a problem) when embarking/disembarking. Our embarkation was not as smooth as on previous cruises, where we were well-greeted and offered champagne. Ours may have been affected by a safety drill just before, but should have been as welcoming nonetheless. You could have all your meals in your cabin, but mostly we went to the various restaurants. We also enjoy the 'open dining' on Silversea. There are two principal, larger restaurants - the Main Restaurant and the Terrazzo (each providing breakfast, lunch and dinner) and three other, smaller dinner venues - Le Champagne, Stars and a sushi-type. For breakfast and lunch we always used the Terrazzo (cafeteria-type service), which was very good. For dinner at the Main Restaurant you may elect to sit with others (seldom a bad move, in our experience) or alone. (In former times, ladies were escorted to the tables - no longer an option.) At the Terrazzo, we always booked a table. Likewise, you need to book for the other restaurants. We had very good meals at the larger restaurants. Our meals at the Stars and Le Champagne were not so good. The Stars was a multi-dish, tasting menu approach - too many dishes in our view. Le Champagne is billed as a Relais&Chateau venue. Having dined at many R&C establishments, I'd question Le Champagne's status. We were given very good advice on wines, but came away questioning the food. My wife and I had the same meat dish, though differently cooked, but were given each other's plate. Alas we did not notice this at first. Our soufflés were almost flat affairs. (We noticed other diners also had flat soufflés.) I raised these issues with the maitre d', who thanked us for our feedback(!). Silversea ships operate a dress-code: formal, informal, casual. Alas, we saw several examples where this was not being observed by passengers - changing times? Again, over the years, we've noted the improvements in Silversea entertainments. This cruise included a troupe of able singers and some very good opera singers. We did not find the change to the evening entertainment in the Panorama lounge to our liking, however. Previous cruises usually had a relaxed, piano-singer arrangement, but this cruise had a full-on DJ/disco affair. Again, changing times? We've always found staff on Silversea ships to be extremely helpful, attentive and courteous. This was certainly the case on the Spirit. Each port, except 'Le Verdon (Bordeaux)', was very interesting. The weather, as always, had a bearing, but only one port, St Jean de Luz, was missed, as proving too rough for tendering. As it turned out, that miss allowed very useful extra time in Bilbao. Over the years, we've found the Silversea shore excursions to be not good value, each usually including both some good and some questionable aspects, e.g. overly long coach journey or wholly unnecessary item/venue included. So this time, we elected just to explore the ports visited by ourselves, using shuttle bus arrangements usually laid on. This generally worked well, with all ports providing good sightseeing opportunities. We only came unstuck at Bordeaux. I expected we would be able to shuttle bus into Bordeaux, but I had not appreciated we would be berthed at Le Verdon, which is many, many miles away from Bordeaux and one could only get there by pre-booked excursion. Pre-cruise homework is therefore worthwhile! Notwithstanding the issues of concern, we would choose Silversea again. Level of service is very good and staff very friendly. We are, however, tempted to opt for the Whisper or Shadow, feeling their slightly lower number of passengers offers something lost in this larger ship. It's difficult to be specific, but, over the years of cruising with Silversea, we feel the standard of 'luxury' they purport to offer has slipped somewhat. Read Less
6 Helpful Votes
Sail Date: June 2017
Friends had traveled with Silversea and we knew of its good reputation. What attracted us, though, was a wonderful Lisbon-Rouen itinerary. We do not plan to return to Silversea due to spotty service. Examples: A change in Lisbon port was ... Read More
Friends had traveled with Silversea and we knew of its good reputation. What attracted us, though, was a wonderful Lisbon-Rouen itinerary. We do not plan to return to Silversea due to spotty service. Examples: A change in Lisbon port was not communicated to passengers, who had to "dash" by taxi from the north port to the south port, without a prompt written apology or the gesture of a shipboard credit. There were logistical snafus at other times, especially at disembarkation, and some of the tours were in larger groups than we typically experience on luxury lines. In the food realm, it could be good or poor. One evening at La Terrazza, our party of four was seated at 7:30 pm, received main courses after 9 pm, and our dessert order had not been taken at 10:30 pm. Another evening, I received the wrong entree. At a lunch, I got my salad but my husband did not get his. In our experience, the service does not compare to Regent, SeaDeam Yacht Club, Windstar, or Azamara. (Our butler and steward were, however, wonderful.) It wasn't all bad: We met some wonderful people and enjoyed the ports. But while the Italian line touts its “comfortable, warm and welcoming environment,” we think Silversea consistently delivered on just one out of three: The ship and cabin are well-appointed and comfortable. Beware: Silversea automatically includes an eleven-euro charge per person for the family charity, Maruzza. If you don’t notice or don’t take the time to complain on disembarkation day, you make an unauthorized “gift.” This is not the sign of a customer-centric line. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 3.9
Entertainment 4.0 3.5
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.5
Family 2.0 3.5
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 5.0 4.3
Value For Money 5.0 3.7
Rates N/A 4.0

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