35 Silversea Silver Spirit Baltic Sea Cruise Reviews

This was our 1st cruise on Silversea and they nailed it! Top to bottom, the experience exceeded all of our expectations, and was superior to our recent Seabourn Encore cruise in NZ/Australia. The ship was stretched and fully refurbished ... Read More
This was our 1st cruise on Silversea and they nailed it! Top to bottom, the experience exceeded all of our expectations, and was superior to our recent Seabourn Encore cruise in NZ/Australia. The ship was stretched and fully refurbished last year, it looks brand new with top notch high end touches in every venue. We are very seasoned cruisers and have been on nearly all the mainstream cruiselines (Regent, Seabourn, Oceania, Celebrity, HAL, etc.) with over 60 cruises under our belt. We traveled as an adult couple in our late 40's along with our 22yr old daughter, sharing a cabin with her. We choose this cruise for two main reasons. 1. Experience a Silversea cruise 2. Itinerary to Norway where we haven't traveled before. The ship was fully refurbished and stretched last year (read about the changes on CC) and it shows with high quality touches in every venue. The ship sailed full, but we never encountered any crowded areas and the space to pax ratio is very high! This ship offers everything you could want in a smallish footprint luxury line. No sings of wear or tear anywhere. Beautiful fresh flowers are found throughout the ship, adding an upscale high end vibe to the ambience. SHIP 5 STARS The standard suite was very spacious, well laid out, included high end toiletries, stocked bar, shower & tub, balcony, and a butler. Many discussions about how to utilize a butler can be found on CC. Ours provided us with balloons/cake/decorations for our Anniversary, caviar, canapes, dining reservations, room service, a VIP dining experience on our balcony one evening with roses, and so much more. This is something Seabourn doesn't include that we truly feel sets Silversea apart from them. CABIN 5 STARS Dining options were excellent and well balance with most types of cuisine represented on the ship from Japanese, Chinese, Indian, Steakhouse, Italian, Continental, pizza, gastro pub special lunches, and so on. Some CC's threads complained about the lack of variety of choices on Silversea...I don't see how this is truly possible! With so many dining venues and new menus every 3-4 days we never felt like we repeated meals or bored of the food offered after 14 days onboard. The quality, variety, and presentation was superior to any other cruiseline we have traveled. Unlimited caviar is now included with Silversea, leveling the field with the competition. We loved Artist cafe's excellent lite bites and high quality coffee service. I could go on and on about the food, but won't bore you to tears other than to say it simply was the BEST we have experienced to date (Seabourn was well below Silversea). FOOD 5 STARS Entertainment was geared towards an older demographic, which was expected. The singers (no dancers) consisted of 2 opera performers and 4 others.The theater had excellent sight lines with no obstructed views like we experience on Seabourn. One show per evening, around 9:30pm was offered. The opera singers were excellent! A few other strong vocalists mixed with a few average. The jazz duo in Silver note delivered an authentic jazz club like atmosphere and were a hit! One knock was having no duet or soloist that sang and played an instrument. The guest entertainment consisted of a comedy magician that was excellent and another pianist (the ship already had a full time one on staff). Why repeat the same entertainment that already existed from the staff onboard? ENTERTAINMENT 4 STARS The service was absolutely without a doubt 5 star luxury level at its finest! We felt as guests and not pax for our 2 weeks onboard. They would bend over backwards for you; we felt the staff enjoyed their jobs and were happy to work onboard. A very high percentage of staff knew our names within a few days onboard, similar to what we experienced on Seabourn. Seabourn dining room service always felt chaotic and understaffed. We didn't run into this on Silversea. The vibe was much calmer, more chill, and less stressed we felt from the service staff compared to Seabourn. The cherry on top was having a butler catering to our needs no matter how big or small. He went the extra mile to give us top notch service that sets Silversea apart from the competition. SERVICE 5 STARS Ports and excursions were all excellent and have been discussed many of times on CC. We enjoyed all of our stops in Norway and loved the authenticity of Norway vs places like Alaska that felt touristy. We had a very early arrival in London and were greeted by staff taking our luggage from us and then directly to the ship. We were delighted they took us to a city center high end hotel to have breakfast and refresh before our transfer to the port. PORTS 5 STARS We rank Silversea Silver Spirit #1 out of our 60+ cruises. If you're looking for the best of the best, you have found your ship! Read Less
Sail Date June 2019
In reflecting on our 11 nights aboard the Silver Spirit, I can honestly say we couldn't think of a single thing we would have liked to change. This ship and crew are the epitome of why we sail with Silversea again and again. Every ... Read More
In reflecting on our 11 nights aboard the Silver Spirit, I can honestly say we couldn't think of a single thing we would have liked to change. This ship and crew are the epitome of why we sail with Silversea again and again. Every single crew member we encountered was friendly and professional with some being old friends that we were happy to see again. I personally like the decor of the Spirit as it has a bit of the darker wood and warmth that I thought was lacking in the newer Muse. Our suite was kept immaculate for the entire voyage and all the public areas were clean and well-maintained. My daughter even commented on how the crew was painting and repairing something every day to keep it all looking fresh. The ship never felt crowded and the crew always had something planned to try and keep us busy even if we were at sea. We love the daily trivia, golf putting, and the special events such as chef's cooking demonstrations, and galley tours. The singers were very good although we didn't attend all the shows. We are late diners so many nights we were still enjoying dessert at that time. We found the food in all restaurants to be very good. The menus in Atlantide and La Terrazza did have a few changes during our voyage. Service was excellent and the wines were generally very nice as well. My glass of pre-dinner champagne only had to be requested for the first few nights and then magically appeared for the rest of the cruise. My daughter enjoyed that caviar was offered as an appetizer choice--I'm not sure I remember seeing this on any of our other voyages. Compliments to the chefs and staff as each dining experience was very good to excellent. Not to be missed...there were some seriously talented bartenders on board as well. If I had to nitpick, Silver Note was our least favorite food-wise but the jazz duo was lovely so we counted it as a win as well. The spa was beautiful and we enjoyed some services there. They were giving tours on embarkation day and some giveaways so it was a fun introduction. The gym is a bit small for this size of ship and my only comment about the fitness classes is that the yoga classes and such were only offered at 7 am but tours went out around 8:30 each day so I didn't get to go to any classes. I was disappointed as I brought my yoga gear and was ready to practice. Most of the afternoon classes where paid classes such as booty boot camp, etc. In general the excursions were very good and I was impressed with how organized they were even on the days we had to tender. Everything went quite smoothly. Embarking in Barcelona was easy but there was an actual line to board which I've never experienced before. I think flights must have come in just before we went over to board so many arrived at the same time. Mallorca- Caves of Drach was very pretty and interesting. The added on Majolica pearl factory tour was really a store to purchase jewelry with one person demonstrating how the pearls are made... no commentary. We weren't there long so not a big deal but a little underwhelming. Cadiz--Andalusian Horse show was fantastic. What gorgeous creatures and the trainers have really worked magic with them. No photos or video allowed which was a bit of a bummer but actually made everyone stop and watch the horses. Not to be missed! Lisbon--We did a city drive and river cruise on the Tagus River. The city drive was ok but our guide was my least favorite and the river cruise was not too good. Not much to see and there weren't enough seats on the top deck so those of us that sat below had dirty and scratched windows to look out of and a very limited sound system so we didn't hear much of the commentary. Cascais and Sintra--both towns were very cute and the drive up the coast and through the mountains was lovely. Our guide was exceptional and we enjoyed walking around. Maybe a bit more time especially in Sintra would have been nice as it was very crowded and we didn't have time to see the palace and finish the shops. It was quite cool when we got up there as well. Porto--LOVED this town. Wish we had more time here as there was a lot we would have loved to have seen on foot. We had a great guide who was an architect and offered much educational commentary on the buildings including the stunning port terminal where we docked. We took a bus tour and a river cruise on the Douro with its many bridges and then went to a winery to taste the port wines that the area is famous for. The river cruise was much better than the one in Lisbon and the entire visit made us want to go back to Porto. St. Malo--Went to Mont St. Michel and had our exercise for the day--up 350 steps. The guide was very knowledgable and we enjoyed the tour. I think it was probably handled as well as it could have been given that it was a Sunday and every person in France and four other countries much have been there....crazy crowded. Our only complaint was that we were given several hours of free time to shop and eat afterwards and the crowds made it impossible to shop and the food was not very good in any restaurant. We would have preferred to have been taken back to St. Malo and allowed to dine there and see the town. We were very disappointed not to have seen it but very happy to have seen Mont St. Michel...it is stunning. Guernsey--What a charming little place. We did not get to see the whole island as we opted to take the powerboat ride and just walk around the town where we docked. We did get to see puffins and seals and has a fun ride so we are not complaining but hoping to go back again and see more. Portsmouth--Home of the Royal Navy...felt very safe. Interesting tour to the town of Winchester and the beautiful cathedral. Jane Austen is buried here and the remnants of the castle nearby have some ties to Henry VIII so that was interesting. Probably a little too long in town for us though as we had nothing to do after the guide dropped us off. I think there were some pubs open and some passed the time there. Disembarkation in London was very easy. Cruise Director Roy was delightful and a wonderful addition to the Silversea family. Overall, one of the best cruises we have taken and an itinerary that we would do again given the chance. Read Less
Sail Date June 2019
The itinerary and the suite determined our choice criteria. We were disappointed in the food. While it was incredibly presented. The quality and portion size were very average or just par. The service everywhere was fantastic, as was ... Read More
The itinerary and the suite determined our choice criteria. We were disappointed in the food. While it was incredibly presented. The quality and portion size were very average or just par. The service everywhere was fantastic, as was everything but the food. They would have receptions where the alcohol was plentiful but not serve food or you would see a few trays get passed that were consumed well before they got to you. It seemed stingy and surprising given we have only been on one other luxury cruise and never experienced the food being so guarded and ordinary. The spa staff were incredibly, Had one of the best massages ever. The fitness instructor was average but certainly good enough for a cruise. Entertainment was very good but didn't start until 10 pm which after a full day sightseeing was too late so consequently we only went to 1 show. It was excellent though. Read Less
Sail Date August 2018
We were expecting a lot from this cruise based on ratings and friends and travel agent recommendations. We previously cruised 5 times on Oceania, so can't help but to compare. First the positives, the service at the bar and ... Read More
We were expecting a lot from this cruise based on ratings and friends and travel agent recommendations. We previously cruised 5 times on Oceania, so can't help but to compare. First the positives, the service at the bar and restaurants from waiters were exceptional, staff seemed happy, relaxed, efficient and everywhere. The quality of wine and hard liquor were top class. If you do not like the wine they were serving, you just tell sommelier what you like and they will bring you a bottle that closely describes your taste. The cigar lounge was wonderful, an excellent VSOP cognac served there as well as anything you want. This part of the cruise was better than Oceania as well as a little bigger cabins, however a little dated we thought. The disappointments were numerous, first the services of a butler and a room stewart. I would call them inconsistent at best. The room stewart was changed in the middle of the cruise and the butler although always available, did not do things fast. He would relay our requests to stewart, things did not get done or we had to remind it 2 or 3 times. A simple thing as keeping water glasses in the room was problematic, one day they were there and another day they disappeared. I understand that this problem was with our cabin as other people were raving about their butler and cabin stewart. The ship itself was very nice, but compared to Oceania, not as grand. The art decorating the walls was not as nice and there were no 2 story foyer and staircases that are picture worthy. Food is definitely less impressive than Oceania. All restaurants, including the dining rooms with no reservations required had a menu that would not change, so the same thing was served day after day, after day. Oceania had a new menu at Grand dining room every day and only specialty restaurants had it the same. We also thought the the restaurants themselves were less impressive than Oceania in terms of decor and chic. So to summarize the food was not bad, just was not as good. When during the mid cruise review I mentioned that our dinner at LaDame was 3 hours long, which was a little eccessive, I got a phone call from a food and beverage manager who clearly did not give a dumb and also was approached by all restaurants manager who was a little better. Both said they will talk to the La Dame manager. The better way would have been to invite us there again to make sure that we were satisfied. Other guests did not experience such long waits, so this issue was isolated to our particular day, 2 day of a cruise. Gym and saunas were a total disappointment, small, dated and unisex. There were no lounges to relax between the steam room and a shower, in fact no lockers and hardly a place to hang a robe. This is not to say that we will not travel on Silversea again, but it is simply a matter of value, given the same, we would go back to Oceania. Read Less
Sail Date August 2018
They need to supply tea making facilities in cabin. Butler service is about 30 mins for a cuppa. Had problems with water not being hot enough for cup of tea with room service and in restaurants. Complained and they did try, but some ... Read More
They need to supply tea making facilities in cabin. Butler service is about 30 mins for a cuppa. Had problems with water not being hot enough for cup of tea with room service and in restaurants. Complained and they did try, but some were a bit smart about it. Food not always hot. Room service breakfast was often just warm or cold. Toast was cold and like concrete. Pizzas dreadful. Pub lunch was bad food was cold and tasteless tried bits left most of it then went to the buffet. Need more menu choices in the Restaurants. Only seemed to be Seafood or Meat for mains and raw meats or seafoods for starters. Soups 2 seafood and tomatoe. I can't eat ,Ost seafood but my husband enjoyed. No duck or chicken. I didn't like the Italian restaurant. The lunch buffet was best for choices. scored 8 out of 10. My main problem is with their system in handling payments. paid $1914 on travel card 10/9 and then on 12/9 they put it thru again for $1914 which is pending but showing a date of 10/9. I now have no money to spend in England it is all frozen! They say this is normal and I have to wait for my bank to clear it 5 days. Their attitude, contact you bank, I did who cancelled and told by email they would send new ones in 7 days to Aust address. No help when you are travelling. This should never have happened why would a Company take full payment then 2 days after this put through a hold for the same amount but with different reference nos and think that this was the way to do business. Was told this is their system they just didn't have any empathy at all. Very very angry and disappointed. The Australian office finally got involved and she contacted my bank and got the 2nd charged cancelled but too late as cards cancelled. They are looking into this event so am waiting to hear what went wrong. Excursions were very good a bit pricey but they all are. We had an issue with 1st private car 4 hour tour they short changed us about 30 mins but I mentioned this and they gave us extra time on the 8 hour tour on the third day to make up. The concert was wonderful. The shuttles where provided were good. The other tours were good with no more than say 35 people eg they didn't fill the buses so numbers were smaller. I wouldn't change any of the tours that we did. Ports were good choice. 3 days in St Petersburg was needed. Loved the size and no of people on board and this was the best aspect of what they offered. Ship was very elegant and pleasing, no loud rap music etc. Entertainment was pretty good. A lot of wait staff and Butlers so can't understand why food and hot water can't be hot for room service & restaurants. Attention to detail could be improved in this regard. Read Less
Sail Date August 2018
Having never been to Stockholm-St.Petersburg-Tallin-Copenhagen-Skagen ..& celebrating our 15th Anniversary, Fiona , our CruisePlus travel adviser suggested that Silversea would be the best way to celebrate and, explore new ... Read More
Having never been to Stockholm-St.Petersburg-Tallin-Copenhagen-Skagen ..& celebrating our 15th Anniversary, Fiona , our CruisePlus travel adviser suggested that Silversea would be the best way to celebrate and, explore new destinations.. We arrived in Stockholm 3 days in advance of our cruise..lots of time to explore the many sights and attractions..while sampling Swedish food and drink -SKAL ! Wonderful variety of dining options..We especially enjoyed, Atlantique, La Terrazza, Art Cafe & Silver Note. La Grill offered the opportunity to a "Do it Yourself Grill -on-the-Hot Rocks" dinner !Great food and service by a most professional , serving staff Nightly entertainment was varied. The multi-talented, 6 Silversea Voices , offered pops to opera solo/duos and ensemble shows & everything musical in between. Pleasant , relaxing vocal music was provided by resident pianist and guitarist in the Dolce Vita lounge. Our entire cruise experience was stressed -reduced due to smooth embarkation/disembarkation procedures by crew members as, well as for the various Shore Excursions.. All in all a wonderful Cruise experience .We will do again aboard Silversea! Read Less
Sail Date August 2018
Overall we had a lovely vacation and enjoyed the ports of call...We also met some wonderful people to spend time with...Suite upgrade we paid for was well worth it and were very happy with the room layout...Our butler and his assistant ... Read More
Overall we had a lovely vacation and enjoyed the ports of call...We also met some wonderful people to spend time with...Suite upgrade we paid for was well worth it and were very happy with the room layout...Our butler and his assistant very helpful...Was expecting above and beyond when it came to quality of food but not the case...On 3 separate occasions I ordered filet mignon at various restaurants to be served medium rare and all 3 times it was overcooked...A filet mignon is supposed to be a THICK cut and they basically cut it in half lengthwise therefore it requires quicker cooking time and they couldn't achieve it, even at the difficult to get into La Dame restaurant...Thus in my opinion, (additional paid for restaurants) good, not great and certainly not worth paying for...Something should have been offered in consideration but was not even offered a glass of wine...Best restaurant on board by far was La Terrazza...Quality of food and service exceptional and maitre de and waiters/waitresses always on hand...Highly suggest breakfast there as well...We ate at all the restaurants and placed Atlantide in second but our group of friends seemed to always settle at La Terrazza due to the menu and again, quality of food...The Grill restaurant where you cook your own fish and steak is quite silly...They bring sides that get cold and you cook your main entree on a stone...Loved all the ports we visited...The Peterhof Estate in St. Petersburg was my favorite and enjoyed visiting Copenhagen and Skagen Denmark as well...Dining in both of these ports was fabulous...Local fresh fish available...The Russian ballet was a disappointment as it was NOT what was expected...Felt like we had attended a high school or slightly better show...I was hoping this was going to be one of the highlights for me as a dancer...And I had not even mentioned my disappointment to anyone who attended until others stated their feelings about it...Wine/alcohol is included but can certainly use some upgrades!...Fitness area a mess...Have to leave doors open to outside because there is no air in the rooms...They are well aware of the situation and don't seem to care...This is supposed to be a 5 star cruise!...Ship size is perfect with 600 appx. passengers...Would go again but hope my input provides additional food for thought for Silversea management to review. Read Less
Sail Date August 2018
We wanted to cruise the Baltic in August 2018 and looked for the most luxurious line. To start on a positive note, the suites were beautiful, clean and spacious. TV programming, including movies was excellent. Internet was fair, but ... Read More
We wanted to cruise the Baltic in August 2018 and looked for the most luxurious line. To start on a positive note, the suites were beautiful, clean and spacious. TV programming, including movies was excellent. Internet was fair, but only after purchasing the 'premium' version at some $ 150, the type of nickel-and-diming that we did not expect. Shore excursions were good, but very expensive. The cabins of most of our group members were very noisy and shaking, especially when the ship was moving. This is something we never experienced before (and we are seasoned cruise guests). This did impact our sleep negatively.. The handicapped facilities were so-so, no handrails on toilet. Food.. La Terrazza was fine, although the 'free' red wine was disappointing Spaccanapoli.. If we would come across pizza like that, we would walk away. Same for the burgers at the grill. Horrible. Indochine was fine, and so was Seishin ($ 40 per person additional) Also, frequently, restaurants were not able to seat us (we were a party of 12). At Seabourn, this never happened. Changes to menu items were usually not possible, let alone waiting staff remembering what guests liked (like, again, at Seabourn) Our cruise with Silversea was satisfactory, but not the best value for money. We will not return. Read Less
Sail Date August 2018
First time sailing Silver Seas. (Silver Spirit) It lived up to its billing. Almost everything was right, and when it wasn't it was appropriately addressed. Entertainment and Activities abord the ship were more (high quality talent) ... Read More
First time sailing Silver Seas. (Silver Spirit) It lived up to its billing. Almost everything was right, and when it wasn't it was appropriately addressed. Entertainment and Activities abord the ship were more (high quality talent) than anticipated. The cabins were spacious. Larger than expected. Attentive butler service and cleaning were almost "too much" but we got used to it. Felt there was way too much emphasis on premium alcohol (cruise wide) and a few fellow passengers got more "into the spirit(s)" than they might have if they were paying a la carte, but I suppose that is what you get when you are all inclusive. The "special" restaurants had such limited availability we were unable to book tables.A disappointment. Didn't realize how quickly you had to reserve (we waited two weeks after reservations opened) Food was excellent considering its such a large production The internet (and I upgraded to premium) was extremely cumbersome and slow. This was a surprising problem. I have had better service on airplanes! The Baltic itineraries/excursions (Copenhagen, Visby and Tallinn were uninspired). It seemed more like a "lead up" to St Petersburg. Guides were processional and logistics were smooth. Large complaint was on return flights. Took advantage of the Business Class upgrade. I should have been more insistint about direct flights home (Iceland Air stops in Reykjavik and doesn't have lie flat seats in business class.) Would have happily paid more and ended the cruise with more comfort. Read Less
Sail Date August 2018
We just returned from a very enjoyable Baltic cruise. We are not Cruise experts; this was only our second one (recently) after Alaska cruise with Crystal Serenity. We naturally compared the two lines/ships. Overall we loved both but do ... Read More
We just returned from a very enjoyable Baltic cruise. We are not Cruise experts; this was only our second one (recently) after Alaska cruise with Crystal Serenity. We naturally compared the two lines/ships. Overall we loved both but do have a few nitpicks. Cabin: SS clearly more spacious than Crystal Serenity but the the CS balcony cabin was better organized and we preferred Crystal's less firm mattress. SS walk in closet is great. Public spaces: Advantage Silver Spirit. Beautiful pastel colors and rich style. Crystal Serenity is certainly excellent in its own right, but it has some garish or frumpy spots. Entertainment: Advantage Crystal. Entertainment on the SS was enthusiastic but basic. Service: Both excellent but more uneven on Silver Spirit, ranging from the superb to the chaotic breakfast buffet at Terrazza. Butler service tops, but so is regular room service. Food: Both excellent. Favorites on the SS were Indochine, Grill and Terrazza dinner, as well as Silver Note. Atlantide was fine. Our one serious disappointment was SS's Japanese restaurant (extra $) - much of the food was unauthentic and drowning in teryaki, much better in Crystal's Nobu. I also missed my main dining room on the Crystal Serenity. Wines: advantage Crystal. The offerings on SS were fine but on CS I had some excellent Loire, Burgundy and Cote de Rone wines. You can get this on Silversea but pay extra. Embarkation/Disembarkation: Advantage Silversea. Crystal is good, Silversea is better. Silversea's policy to provide shuttles to the center of each town where it docks is perfect. Bottom line: we would be very happy to sail again one either ship/ with either cruise line!! Read Less
Sail Date August 2018
This was our second Silversea cruise and it was wonderful. We were always greeted warmly and the staff went above and beyond to make sure our needs were met. This ship has wonderful, large public areas so it does not feel crowded. We were ... Read More
This was our second Silversea cruise and it was wonderful. We were always greeted warmly and the staff went above and beyond to make sure our needs were met. This ship has wonderful, large public areas so it does not feel crowded. We were often greeted by name by wait staff after the first couple days and we were always greeted with a smile by any staff member we met in the corridors or public areas. The entertainers were excellent! They performed several different shows with different types of music. Each show was wonderful. Our suite was immaculate! We would go with Silversea again in a heartbeat. Our cruise began and ended with Copenhagen. We then traveled to Bergen, Songnefjord, Molde, and Geiranger. The beauty of the fjords is hard to describe. Docking was smooth as was tendering in the ports we had to tender to shore. Everything was always on time. I also can't say enough about our butler. He brought us appetizers each day at 5 without us even asking. It was difficult to say good bye to this wonderful ship and wonderful experience after 7 days. Read Less
Sail Date August 2018
We chose this cruise because we have always wanted to travel and explore Norway and Denmark. This is the first cruise we have been on and wanted it to be a good experience. We chose Silversea due to their reputation and ... Read More
We chose this cruise because we have always wanted to travel and explore Norway and Denmark. This is the first cruise we have been on and wanted it to be a good experience. We chose Silversea due to their reputation and recommendations from friends whom have traveled with Silversea. The price was high compared to other cruise lines but in the end it was worth every cent. The staff was amazing and very friendly, the food was incredible. My Wife is Gluten Free and as we informed them of this up front they were very responsive and well prepared for her dietary needs. Norway was amazing and the shore excursions were well worth it. The ship rout was such that we zigged and zagged in and around the majestic islands and fjords able to see amazing scenery. The offshore weather was a bit rough and I was amazed at hos stable the ship was, so I was told due to the stabilizers that were being used. I would do it again for sure, but would choose a different cruise so to see new sights. Read Less
Sail Date August 2018
We arrived in Stockholm but Lufthansa lost our 2 checked bags. Reminded why we rarely check. Fortunately we had most of our things in carry on. While inquiring about bags we missed our bus to ship. Silversea provided us a car and driver. ... Read More
We arrived in Stockholm but Lufthansa lost our 2 checked bags. Reminded why we rarely check. Fortunately we had most of our things in carry on. While inquiring about bags we missed our bus to ship. Silversea provided us a car and driver. While no fault of ship- they provided quick turn around on laundry- much appreciated. Bags happily arrived in Tallin. We have been on several river cruises is was our first “ship” cruise. We were pleased with the service throughout the week. Our suite was fine except that we never mastered the thermostat- We found the food fair to good but really bland. We ate at LaDame once - vastly over rated. Really glad that we had arranged private tours for our 3 days in St.Petersburg- heard horror stories of people on our trip with group tours waiting 1 to 2 hours to get in Hermitage- then rushed through packed rooms. This was experience we had had 10 years ago in St. Petersburg- and wanted to avoid. Highly recommend using private guide there. We booked ship tour in Helsinki and Tallin. Would recommend just using ship shuttle in both and going into town. Old Town in Tallin was delightful- with easy shuttle back to ship. Read Less
Sail Date August 2018
Several friends had taken this Baltic cruise and raves about it. Chose Silver Spirit because it could dock in downtown St Petersburg (instead of naval marine terminal out of town). Embarking in Stockholm was a breeze, but luggage ... Read More
Several friends had taken this Baltic cruise and raves about it. Chose Silver Spirit because it could dock in downtown St Petersburg (instead of naval marine terminal out of town). Embarking in Stockholm was a breeze, but luggage delivery was strange. Two bags quickly came to cabin, but a hour later two were still missing. Went looking and found both in the hall - one near our cabin, the other several cabins away. No crew doing anything with them. Dining was generally very good. However, almost every time we asked for red wine, we were handed the wine list instead of being offer complimentary house offerings. We did buy premium wines, but left with feeling wait staff was trained to push paid wine over included wines (which were often very good). A cheap touch that mared otherwise fine dining. Aside from the wine thing, the wait staff was terrific. Cabin was excellent, well-appointed, and very comfortable. Butler and cabin attendant were superb. Shore excursions were OK. I think they failed to meet extraordinarily high expectations set by things our friends had said about their trips. Glad to have seen the Hermitage, but found being in there with mobs of people too much. Literally found some rooms so packed it was hard to breathe. I guess that’s they way that place is, but it was a miserable experience. Shore excursion staff not much help - lacked options - to help us change during the cruise. Their knowledge of the excursions seemed to be limited to what was printed in the books we were given. Expected greater knowledge. If we were do this again, might be inclined to arrange shore tours on my own via A&K or some similar outside group. That said - Nadia and Daria in St. Petersburg and Andrei in Tallinn were excellent guides. Disembarking went very smoothly. I realize flipping the ship in a few hours for new passengers is an all-hands-on-deck job, I might suggest allocating a few staff to offer coffee or drinks to passengers sitting in lounges for a couple of hours between the time we had to be out of our cabins and leaving the ship. Would I go again? Not likely to repeat any cruise I’ve taken. Read Less
Sail Date August 2018
We wanted a short cruise that would allow us to visit St. Petersburg at some length, and allow us to spend significant land time in the two most interesting Scandinavian cities, Stockholm and Copenhagen. This cruise was for 7 nights, ... Read More
We wanted a short cruise that would allow us to visit St. Petersburg at some length, and allow us to spend significant land time in the two most interesting Scandinavian cities, Stockholm and Copenhagen. This cruise was for 7 nights, with three of them in St. Pete. And, it departed from Stockholm and disembarked in Copenhagen. Because we are quite old, and it is painful for us to keep up with group tours, we ordered private cars through the Silversea program for that. As well, we wanted a pretty small ship. With just over 600 passages the Silver Spirit was, compared with other ocean-going cruise ships a pretty small one. Some of this was probably worth it - 8 hours in new Mercedes with driver and also good guide in St. Pete for $500. We took that for each of our three days in Russia. Some of it was a rip-off, but we were offered no other viable option, for the half-day the ship was in Finland. Just 4 hours in in new Mercedes with driver and also good guide in Helsinki for fully $700 - FOUR hours for Seven Hundred Dollars. For our Five times in ports, including a half-day in Tallin, Estonia, we had to spend an additional $2700. Given a good discount by Silversea, we paid extra to fly First Class, or Business Class, whatever the top class is called for the major carriers - about $1400 extra for each of us. That would have been Fine, EXCEPT that we had no choice as to the timing of our flights. When flying to Europe before, we we have done over 50 times, we never took a flighst that departed earlier than 9 pm, and usually significantly later, allowing for a goodly number of hours ASLEEP on the plain. This flight left just after 5 PM, allowing us to sleep for only an hour or, at most, two. Our first two days in Stockholm were compromised by this bad mandatory timing. If we ever go on Silversea again, we will NOT "take advantage" of their air programs. Read Less
Sail Date August 2018
We chose this cruise for the reputation of Silversea for luxury and service, and went with their top-of-Line Owners Suite. The suite was was indeed roomy and beautiful but unfortunately it was very unwisely located directly underneath the ... Read More
We chose this cruise for the reputation of Silversea for luxury and service, and went with their top-of-Line Owners Suite. The suite was was indeed roomy and beautiful but unfortunately it was very unwisely located directly underneath the pool deck. Especially bad were certain times during the day when the crew must have rearranged the chairs on deck. It was close to impossible to be inside our suite at those times - it sounded and felt like a construction sight or an earthquake, complete with a shaking ceiling and rattling furniture. Plus, whenever anyone moved a chair, we could hear it loud and clear inside our suite. Forget relaxation and afternoon naps. Otherwise, we liked pretty much everything. The food was great, the excursions fun and interesting. Disembarking in St. Petersburg was a bit of a mess, and waiting in lines on some of the excursions was unfortunate, but that’s just Russia, not the cruise line’s fault. We will definitely come back, but will choose a different suite next time. Read Less
Sail Date August 2018
We chose Silver Sea based on previous excellent experiences. Cabin was not acceptable, see below. The Manager of Guest Relations, Ms Ana Pedroso De Lima, could not see us for the first two (2) days of the cruise because she was ... Read More
We chose Silver Sea based on previous excellent experiences. Cabin was not acceptable, see below. The Manager of Guest Relations, Ms Ana Pedroso De Lima, could not see us for the first two (2) days of the cruise because she was "busy". The food was generally tasteless. The presentation was often pretty good, but the food just didn't taste good. A big disappointment from our previous experience. Did not check out entertainment; the enrichment lectures by Prof Adelman were great. Service was generally very good, other than the Guest Relations Office. Ports and Shore excursions were great and enjoyable. Based on our experience on this cruise, Silver Sea has lost us. We told everyone how great our experience had been on previous cruises, and in fact some of our friends have booked cruises based on our recommendation. No more. This cruise has destroyed the Silver Sea brand for us (and anybody we know). Read Less
Sail Date August 2018
We chose this cruise because I wanted to cruise the Baltic Sea and my husband doesn't like big ships. I hadn't been on silversea before but I liked the itinerary and the cruising dates. My sister and her husband joined us. ... Read More
We chose this cruise because I wanted to cruise the Baltic Sea and my husband doesn't like big ships. I hadn't been on silversea before but I liked the itinerary and the cruising dates. My sister and her husband joined us. They thought the pricing was rather high and they didn't want to dress for dinner. However I convinced them it would be worth the cost and effort. After booking I was second guessing my decision because I found the SilverSea travel agent really shockingly terrible. He didn't return my phone calls or emails. I only spoke to him when I was lucky enough to reach him directly by phone. I was absolutely appalled. He never returned my sister's emails or phone calls either. Also I read some bad reviews on the chat line. Happily the cruise was fabulous in almost every way. The service was superb! Our suite was large, clean, functional and beautiful. We loved every restaurant and lounge. The decks were fantastic and the entertainment was outstanding. We had a great time in every port. The only area that didn't measure up were the SilverSea excursions. They could definitely have been much better. For example, not one of them had headsets and the groups were too large not to have them. That wasn't the only problem but I'm going into details on that. Luckily, we booked Alla Tours in St Petersburg which was excellent. Read Less
Sail Date August 2018
we have cruised with Silversea 6 times. This cruise to the Baltics was outstanding. Stockholm, Helsinki,St Petersburg, Talinn Estonia were fabulous but Mariehamn was weak but allowed us to rest. The newly reconstructed Silver Spirit was ... Read More
we have cruised with Silversea 6 times. This cruise to the Baltics was outstanding. Stockholm, Helsinki,St Petersburg, Talinn Estonia were fabulous but Mariehamn was weak but allowed us to rest. The newly reconstructed Silver Spirit was beautiful & excellent, food was excellent & better than ever but no change of menu all week in Atlantide and Indochine so we just chose different entrees for variety. La Terraza was spectacular. We had issues with the Silversea booked air; American Airlines cancelled our flight so we traveled the next day and missed our prepaid hotel in Stockholm. After speaking with Silversea, they stepped up to the plate and assisted us for our loss.We have booked 4 additional Silversea cruises and can't wait to rejoin the ship.Service was outstanding. A perfect cruise once we got to the ship.The ship is a great size with under 600 guests. Nice chocolate desert buffet at the pool on the last evening with a great DJ. The chocolate was to die for. We do not care for the entertainment but I live in Las Vegas so I am spoiled with the world's best; I do not cruise for the weak shows. Great singers but boring shows--opera, tenors, corny productions, 1940-1950's is not my thing. Give me classic rock.They need to get into current times with the shows. Read Less
Sail Date August 2018
We are many time Silversea cruisers. This is the largest ship we have sailed with. It is not as intimate as the smaller vessels in the fleet. The staff was very nice, but on the smaller ships, they know your name and you cannot get out of ... Read More
We are many time Silversea cruisers. This is the largest ship we have sailed with. It is not as intimate as the smaller vessels in the fleet. The staff was very nice, but on the smaller ships, they know your name and you cannot get out of a buffet without someone offering to carry your plate to the table. It is hard I expect to keep up with 600 passengers vs. 350. Food for the most part was excellent and our cabin butler and maid were excellent. The downside of this cruise was primarily new, small city ports for the liner and they had not much to offer. Because they are not regular cruise stops, they don't have professional guides. We had 2 nice excursions and one amateurish one. Don't want to pay $129 per person to be bored. My siblings had even worse experiences than we did with several bad excusions. SS needs to send an advance team to new locations to really vet the places. Very good sushi for lunch in the Japanese restaurant. We ate at both paid evening venues, La Dame and Senshi (sp?), and would skip those in the future. La Terraza and the Alantide are fine. Indochine I liked but my wife was not impressed. The Grill is very good. One nice thing about the larger ship... you barely feel the waves. Very smooth. The one thing that was missing was a self serve coffee / cappuccino bar for early risers. They had that on the small ships observation deck. Not on this one. Either get room service or wait till 6.30 to get coffee in the Arts Café. Entertainment: the glee club members have excellent voices, but the shows are way over produced. Too much glitz and dance and very non-stop busy. We preferred the trios and the guitar / piano duos. Read Less
Sail Date July 2018
Our tenth Silversea cruise on four of their ships, our favorite is the 296 passenger Wind, but all are top notch. Service is outstanding and the Butler is not just an advertising gimmick, he and the cabin attendant work well together ... Read More
Our tenth Silversea cruise on four of their ships, our favorite is the 296 passenger Wind, but all are top notch. Service is outstanding and the Butler is not just an advertising gimmick, he and the cabin attendant work well together with superior results, far better than efforts on Seabourn. Spirit now offers more dining choices. Our favorites are the Atlantide for an a la cart breakfast, excellent for days at sea or when no early tours are scheduled. Also good for dinner with the lobster tails prepared so much better than in the past. The hot rock grill is fine in good weather and when one wants to be dressed casually. Steak and prawns are large and very good quality. The Italian restaurant, La Terraza, has a generous buffet at lunch and excellent dinner menu. None of these are extra charge. High tea is missed, no longer available on Spirit and the Panorama lounge is now used for cocktails and late night activity. Embarkation and debarking are best of any cruise lines, handled very well. Tours and shuttle buses are definitely more crowded on the enlarged Spirit, not up to standard for a luxury cruise. Overall, we remain loyal to Silversea, but worry about their ability to maintain quality with the larger ships and with new ownership by Royal Caribbean. Read Less
Sail Date July 2018
We joined the ship in Copenhagen. The ship looked good and was clearly well maintained. Embarkation was speedy and easy. Our suite was ready at 2pm and was was fresh and light. The facilities in the suite were good - a ‘home from ... Read More
We joined the ship in Copenhagen. The ship looked good and was clearly well maintained. Embarkation was speedy and easy. Our suite was ready at 2pm and was was fresh and light. The facilities in the suite were good - a ‘home from home’. We had a butler and suite attendant who were absolutely faultless. You can eat in 10 different locations (including the suite). We found the food quality and presentation was top-notch. All the crew were excellent. Everyone was very friendly and attentive. This included the captain, cruise director, hotel director all the way down to the deck staff and cleaners. The entertainment was very good and wide-ranging. There was a group of talented singers who were very popular. The ports on this cruise were unusual ones. The highlights were often well away from the ship. There were good tours or a complimentary shuttle bus service. We went to see Father Christmas, reindeer and huskies at the Arctic Circle. It was 31C !! The Silver Spirit had recently been enlarged. We felt that this was money well spent. We also felt that our own money was well spent by going on this cruise. Everyone we spoke to felt the same. We have booked our next Silversea cruise! Read Less
Sail Date July 2018
This was my third and unfortunately last time on the Spirit , Muse or any Silversea ship , that does no longer have a regular restaurant, with nightly changing menus. The stretch and “musification“ of the ship did not please me in ... Read More
This was my third and unfortunately last time on the Spirit , Muse or any Silversea ship , that does no longer have a regular restaurant, with nightly changing menus. The stretch and “musification“ of the ship did not please me in quite a few aspects, mainly concerning the restaurant situation on board. I ran out of dining options on day 3 of the cruise. The ship itself is beautiful on the inside. The facelift of cabins and public spaces pleases the eye and looks elegant. The cabin feels much roomier now, however unfortunately, the ship‘s and especially the cabins aircondition was obviously harmed during the stretch. Not once in 10 days was I able to adjust the temperature. It was either warm and stuffy , or cold like a fridge. Uncomfortably cold ! the control did nothing, most days. I reported it numerous times , it wasn’t fixed. Later learned, I was not the only one. Since the cut and stretch of the ship, aircon was affected and did not work correctly in some or all of the cabins and other parts of the ship. Reason I will not return to the Spirit or any of the new ships is the restaurant situation, or I should precise it, their food offerings. It was downright mediocre, sometimes bad and tasteless, sometimes weird. Not enough choices. Never once really tasty, never once refined and delicious. First night I went to Seishin. It was empty, thus service was attentive and personal. The food was mediocre, the surf and turf ( signature dish ) gross! The rest of the menu was OK, nothing was however worth paying a 40$ cover charge. Second night Indochine. What a surprise. They call it Asian Fusion food. Oh boy. After hearing the explanation, I instantly knew that this is never a good sign and basically translates into „ we do not really know what we were doing - it is not authentic food , we just tried something but you won’t notice it anyway , but it does sound super cool“. It was horrible. During the cruise I tried 4 of the 8 main dishes, only one was OK, not good, nowhere near good authentic and tasty Asian food. The 3 appetizer were equally bad, and the same goes for 1 of the two soups. Yes, you counted right. 3 appetizer, 2 soups ( in large bowls for some strange reasons ) , and about 8 main courses. That was it. And 4 equally uninspired desserts. The menu never changed! So you go once, find out how bad the food is, and you are left with exactly one other choice for a main restaurant, leaving la terrazza, which was never Silversea‘ strong suit , and the hot rock‘ s aside. La Terrazza another let down again by the way, but that was expected, and I did not try Silver Note, so cannot comment. So that left me with Atlantide. Basically the same idea and concept as Indochine. This time it wasn’t pseudo Asian food, instead “Fish or Beef“. Reminds you on airplanes with their beef or chicken question? It wasn’t any better! The menu consisted of 4 fish options and a few meat options, 3 steak and one lamb. This never changed!!! You could pick either meat or fish, add one of their boring and also never changing sauces ( coming straight from the package ) , and you have your main course. Tara ! Fabulous. Well done Silversea. Easy on the logistics , not too difficult for the galley to execute and definitely lower in costs. You threw in a few appetizer, which indeed partly changed once during the cruise, again not enough to choose from and ever so boring on day 6 of your cruise. How could you Silversea ? The former restaurant was a pleasure to dine in, the changing menus wonderful, refined and one could always find something. On this cruise, dining unfortunately was the low light of the day and brought me to Spaccanapoli for dinner. Another lowlight of the ship‘s cuisine, you guessed it dear reader. Service in general was just OK, with some staff being as personal and attentive as I remembered, but many just did their job. Regardless what restaurant or time of the day. This was not how it used to be. Oh and one more word about Spaccanapoli. Two types pizza on the menu. Napoli style and regular style. No appetizer, no dessert for dinner. Two types pizza and staff had no idea, what the difference was. Go figure! So with food being the biggest letdown of the cruise, the routing however was fabulous and the reason to book the cruise in the first place, because we finally went to some ports ,remote and usually not visited by other cruise lines, the weather great, fellow passengers diverse and mostly friendly. Moss as cruise director as good as it gets. Entertainment I cannot comment because I knew from the previous cruises it wasn’t to my liking. So a good book it was instead and that was what I was looking for anyway despite the ports and countries visited. Overall angriest cruise, despite the food and the lackluster service sometimes. Read Less
Sail Date July 2018
The cruise should have been fabulous: 10 days to areas of Denmark, Sweden, and Finland rarely visited by cruise ships, with expected weather a relief from the heat of a New Jersey summer. Instead, the cruise started off badly, with ... Read More
The cruise should have been fabulous: 10 days to areas of Denmark, Sweden, and Finland rarely visited by cruise ships, with expected weather a relief from the heat of a New Jersey summer. Instead, the cruise started off badly, with problems regarding food service and an excursion, and never quite recovered. Stateroom Let's start with the best part of the cruise: our room and its attendants. Our superior veranda suite was nearly indistinguishable from the suites were used to on our usual cruise line, Regent. Our butler, Rahul, and our cabin attendant Jobie kept the room in tip top shape. Rahul attended to our every need, including our unusual requests for pomegranate juice and other beverages, and even provided me with a tie, since I had forgotten to pack one. Now for the worst: our first excursion, and several bad food experiences in the first two days. These things created a bad impression that was never overcome, even though the cruise improved as we went along. Excursions The highlight of our tour in our first port, Ronne, Bornholm, was supposed to be a ruined castle, and Silversea sent at least 5 buses there. Unfortunately, there was no coordination between the ship and tour provider on one hand, and the Danish parks department on the other hand. As a result, we arrived at the castle at 8:50 am, only to find that the visitors' center (with toilets, gift shop, panoramic view, and an explanation of the site) wouldn't open until 10. The guide pointed to the castle, and we were on our own. No explanation, no place for my wife (for whom the trail was too steep to walk in 85 degree heat) to wait, no bathrooms. At other stops, the guide also failed to guide, and didn't tell us about an interesting museum. Our complaints about the tour to the Silversea excursion desk fell on deaf ears. After Bornholm, the excursions improved, but they were pricey. The best was the second day, to Kalmar, Sweden from Borgholm, Sweden. Good guide, good tour. In Lulea, Sweden, the trip to a UNESCO heritage site, Gammelstad, was nice; but we could have gone there on a bus for $3.50 instead of $89. The Arctic Arts and Culture tour was pricey (nearly $250 per person), long, but interesting. We could have done without time spent making key chains in 2 different places, and lunch at one of th3e museums was meh. In the one place where we took a free shuttle, Sundstrand, the shuttles were overcrowded, and they made some people wait in the heat for the next bus 30 minutes later. Couldn't they get more shuttles when the need became obvious? Overall rating of tours other than the F in Bornholm: B minus for content, C for value. Food Our first dinner on the ship, at The Grill, was pretty bad. It was too hot for us to cook the food ourselves, and the food was over cooked by the kitchen. I'd give the meal a D plus. On our first day, after we returned from Bornholm and had lunch, there were more food goofs. We got hungry in mid-afternoon . The ship has no afternoon tea, which is a big minus for us; so we went to the pizzeria, Spaccanapoli. We said we were hungry, and asked how long the food would take. "10 minutes", we were told. After 25 minutes, we asked what was happening, and were told that a group of 11 people had ordered before us. Why didn't they tell us that when we were told the wait would be 10 minutes, and why didn't they say that the restaurant had ice cream. (We found out about that on the next to last day of the cruise.) We had ordered a pizza margarita and a mushroom pizza. The margarita was awful-bad crust, no flavor. Instead of a mushroom pizza, they brought one covered with ham, which we don't eat. Just awful! Other food disasters included an order that was lost in the kitchen of Indochine, so that our main course arrived 50 minutes after our appetizers. By then, we were too tired to eat it. We had food allergy problems at Silver Note. I'm allergic to chocolate, my wife to strawberries. As listed, the desserts had either chocolate or strawberries. However, the non-chocolate dessert included a beautiful chocolate tower, which they removed for me (creating a very blah dessert). After tasting strawberries in her chocolate (but no strawberries) dessert, my wife inquired about dessert ingredients. She was told "no strawberries", but decided to be cautious. That was a goof thing: 5 minutes later, the waiter rushed to the table to apologize for the fact that the dessert did, indeed, have strawberries. That could have cause a major medical problem. We tried on at least 4 days to speak to the food manager about our food problems. We never connected with him. That's very bad management on the part of Silversea. We shared a private tour with people who were vegans. They will never sail Silversea again, since the ship apparently didn't even know what a vegan was. Inexcusable. Ratings of individual restaurants: Silver note - small portions of slightly odd food, dessert disaster, opening time (8 pm) too late for us. D Spaccanapoli - as noted above, F The Grill at supper - C minus Indochine - We ate there twice. The first time, as noted, an F. The second time, with some friends, a B. The menu is still too limited, with only raw foods or soups too spicy for my wife as appetizer choices. Atlantide - Nice menu, but still limited choices and the menu never changes. Excellent service. A minus. La Terrazza lunch - Standard luxury ship buffet; but it's odd that there's only one choice of pasta on an Italian ship. Very friendly and courteous staff. B La Terrazza dinner - Excellent food, lots of choices. A. La Dame - Small number of choices, but excellent food in a nice atmosphere. Rating is an A; but it's annoying to be charged $60 per person for a meal on a luxury liner, and then to have to sign a bill. More food issues - Dress code - I don't like having to put on a jacket (sometimes with a tie) for dinner; but it's part of the Silversea culture. New Silversea cruisers need to be aware of the code. Hors d'oeuvres - Uniformly the worst I've ever encountered. Tiny and a bit odd, especially in the Arts Cafe. (One shrimp with gloppy sauce in a mason jar? Weird!) Certainly not enough to hold one until the late Silversea dinner hour, which is a big problem for us. The biggie: late meal times, no afternoon tea, impossibly late show times. We normally eat at or before 6 pm, so even the 6:30 dinner time on Regent is a problem for us. The problem is solved by having some fruit, tea, and sweets at afternoon tea. Still, 6:30 dinners mean 9:30 show times, which is late for us. We make it to the shows on Regent about half the time. On Silversea, early dinner is at 7, show time at 10, and there's no afternoon tea. We found ourselves trying to have an afternoon snack, so we wouldn't be overly hungry by 7 (or worse, by opening time of 8 pm for Silver Note). That was difficult, (especially since we didn't know Spaccanapoli had ice cream). Pizza at Spaccanapoli was a disaster, Room service took more than 30 minutes. The grill closed at 3:30, usually before we were hungry. (The one time we sneaked it at 3:25, the food was excellent). The only thing that worked for us was making cheese sandwiches from the breakfast buffet, then eating them when we got hungry at 4 or 5 pm. Not exactly a luxury experience! Entertainment We were only up late enough to try one 10 pm show. That was in the Panorama Lounge instead of the main showroom; and we couldn't get a seat in the room. Bad! There were three 6:30 shows, a time which pushed supper to later than the too-late-for us 7 pm dinner time.. The two opera singers were terrific, the individual singer so-so, and we had no interest in a blues and soul show. Just singers, late shows, no dancers or guest entertainers, no local entertainers even when we left ports at a late hour. Pretty lame. Grade: incomplete, since the 10 pm show time made us miss most shows. The ship The ship was shiny and new, as it should have been two months after the "big stretch." Public spaces were generally good, except for the overly small and unattractive show lounge. Our basic problems were with design, particularly with spaces too small for an increased number of passengers. The gym was small and cramped. Seishin (which we didn't try) and La Dame were too small. The laundry rooms had only one small washer and dryer each, and no place to sit down. Someone thought it was a good idea to have all public spaces in the aft part of the ship, which has pluses (no stateroom over most of the lounges) and minuses (vibration in each restaurant or lounge, no aft cabins.) The strangest thing is having the grill on the 9th deck and the buffet restaurant on the 7th. That means that one can't have a lunch partly from the grill, partly from the buffet, as we've often done on at least five different cruise lines. Strange! Overall grade for the ship: B. Itineraries We chose the ship because of the terrific itinerary, and the ship mostly delivered on the itinerary. If we come back to Silversea, it would be because the line has more interesting itineraries than other luxury lines. Conclusion Our whole experience on this cruise was less than the sum of its parts. Somehow we never adjusted to the meal hours, the late activities, the lack of a good (but light) afternoon snack, the failure of management to respond to our problems, and the early excursion times in most ports. Silversea is probably great for most people; but it was not a good fit for us. Read Less
Sail Date July 2018
Meeting with Hotel Director later this am. Very sad. Our friends who are with us usually go on Regent. 1st time on SS and because of this experience will not go back on SS. Women`s restrooms on 4th Fl (outside of restaurants) and 7th ... Read More
Meeting with Hotel Director later this am. Very sad. Our friends who are with us usually go on Regent. 1st time on SS and because of this experience will not go back on SS. Women`s restrooms on 4th Fl (outside of restaurants) and 7th Fl repeatedly disgusting, out of towels, etc. Female Japanese guest observed to be trying to clean restroom 4th Fl (outside of restaurants) herself! Last night we went to Panarama Lounge 9:00pm after Dinner---NO STAFF! We had to go behind Bar and serve ourselves. Called Reception to complain and they say “ Panarama Staff are on Break from 8:30 -9:30pm! Why not stagger breaks but at least have some Staff present during anticipated times for use of Lounge (ie—after dinner)? Much of 6th FL deck, incl our friend`s room very warm and could not get thermostat to cool off. Very uncomfortable throughout Cruise until just yesterday. Thermostat worked fine in our Suite, but problems with plumbing throughout cruise (continuous sounds of gurgeling coming from sinks and shower drains 24/7). Another experience in Panarama Lounge---UNBELIEVABLE! All (4) of us go for drinks after dinner into the Panarama Lounge. We all order drinks and I requested a special Cognac. Debbie and our fiends get their drinks and the Waiter puts an empty Cognac glass in front of me and says that he is going to get the Cognac and return. 40 min later, Debbie and friends had finished their drinks. Same Waiter comes over and looks at my empty glass and asks if I would like another Cognac! We are all thinking this guy is trying to be funny and then realize that he was serious! I tell him that I never rec`d my 1st glass. He picks up my glass, puts his nose it and proceeds to smell 2x, and then puts my glass back on the table and says that he was sorry, starts to leave, and says that he will go and get the Cognac! We are all really SHOCKED witnessing this happen. I then stop him and demand that he get me a CLEAN GLASS! UNBELIEVAABLE!!!!! Pool/Lido Deck Grill---Super Poor Svc and food not good. Lots of Staff simply standing around, talking to themselves, as if they are in training or don`t care. Guests flag down Staff for service quite often (we even had to get up out of our seats to get attention of Staff just standing around). Very poor Management overseeing these Guest Services on Pool/Lido Deck. Overall food definitely gone downhill—quality and selections in La Terraza Lunch and Dinner not as good as before. Entertainment was very poor---although we do not usually go to many Shows anyways. Alantide—Formal Night—I forgot to bring ties on Cruise. I had Black Dress Shirt, Black Slacks, looked nice, but no tie. Several people were in line checking in. Instead of pulling me aside and quietly/politely advising me that I needed a tie to come in and eat, Maitra`d proceeds to advise me in a LOUD voice . . . I pulled him aside and told him that I understood the policy and respected that what he was saying but was critical about the way the message was delivered. He really did not care. I then asked if Debbie and our guests could please be seated and that I would try to go find a tie and return. Despite being advised of Debbie`s impaired vision and us needing a well lighted table, he proceeds to sit us in a knowing dark unacceptable table. I remind him of Debbie`s impaired vision and ask if we could please be seated at more well lighted table. He gets frustrated, says “sit wherever you want” and walks away! Read Less
Sail Date July 2018
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 3.9
Entertainment 4.0 3.5
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.5
Family 2.0 3.5
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 5.0 4.3
Value For Money 5.0 3.7
Rates N/A 4.0

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