127 Silversea Silver Shadow Alaska Cruise Reviews

I chose this cruise because of the size of the ship and the cruise lines reputation. Embarkation was sooo easy... best ever actually... our cabin was huge, loved it. Our butler, Richard was lovely, very attentive and anticipated all ... Read More
I chose this cruise because of the size of the ship and the cruise lines reputation. Embarkation was sooo easy... best ever actually... our cabin was huge, loved it. Our butler, Richard was lovely, very attentive and anticipated all our needs. Entertainment was ok... nothing to write home about.... but the ports, service and ship.... perfect! Read so many negative reviews before sailing- was bit worried, and although the ship isn't new or glamorous, it was clean, few wear marks... but i was looking after all i had read. They made no difference to the trip. The staff were amazing... Alaska was beyond what I thought- every port great- we missed Juneau due to weather.. that was :o( as we really were looking forward to it- but that was no ones fault.... The only thing that was bad- truly bad.... we booked the rocky mountaineer for the trip before cruise (not thru silversea) but many were on board that had. To say it was bad, was an understatement,,,, the staff were young, and very impatient, unhappy and entitled. It was pricey... and i can honestly say the worst trip i have ever taken. Silversea may want to rethink their partnership. Reading online after- we saw so many negative reports with the same complaints we did. Think long and hard before you splurge for this- they should be ashamed to charge what they charge. Shameful. Read Less
Sail Date September 2018
I was on a cruise that happened to be the cruise that a couple of insurance companies seemed to have bought large room blocks to give as prizes to their best sales people. I was very disappointed in the overall "party atmosphere" ... Read More
I was on a cruise that happened to be the cruise that a couple of insurance companies seemed to have bought large room blocks to give as prizes to their best sales people. I was very disappointed in the overall "party atmosphere" of the people who received the free cruises from the insurance companies. I chose SilverSea to not have to be confronted with loud, uproarious crowds; therefore, I spent lots of time in my cabin. I understand that the staff on the Silver Shadow did all they could do to lessen the impact of this group on the rest of us. Other than this little problem that there is no way you could have foreseen, my cruise was AMAZING. Maybe a possible solution would be to not allow large room blocks by insurance companies. I would think you could sell out the ship without allowing these poorly behaved guests. Read Less
Sail Date September 2018
Our cruise started with the check in for the private train from Anchorage to Seward. The train departs from the rail station adjacent to the airport and our bags were quickly taken but then we were left to find our own coffee etc. in the ... Read More
Our cruise started with the check in for the private train from Anchorage to Seward. The train departs from the rail station adjacent to the airport and our bags were quickly taken but then we were left to find our own coffee etc. in the airport until it was time to board the train. The waiting area for Silversea passengers was way too small, nowhere near enough seats for all the cruise passengers and many people were left standing for a long time. No beverages or snacks in this area at all. Once aboard the train we had 4 seats with table for just the two of us. Others were 4 at a table. The train was comfortable, carriage hostess very good, food OK but we had to pay for that. The journey was nearly 4 1/2 hours and it seemed a long time, despite some nice scenery on the way. We were fortunate to disembark quickly from the train and get checked-in on the ship and into our cabin speedily. However others were in a long queue and some only just got into their cabins as the safety drill was starting. Our first meal in the main Restaurant was very disappointing. Our salmon was very bland and flavourless, the worst salmon meal we had on our five week vacation. Unfortunately we found this to be a theme. The menu choices were very limited, cooking quite poor and the bland flavours a theme. Buffet breakfasts in Terraza restaurant were OK but if you wanted eggs these had to be ordered from the table waiter and took at least 5 minutes to arrive, so not really a full buffet. Lots of waiters eager to carry your plate to your table, some may like this but it seemed silly when the table was just a few paces away. We found that most meals we ate in different restaurants on the ship served food which was not very hot. We were surprised to be offered just one red and one white wine at mealtimes. Usually these were acceptable but on one occasion my husband said he did not like the white wine offered. He asked for the previous day's wine and this was brought to him. However the head Sommelier then came to our table as asked my husband 'How do you know that you don't like this wine if you haven't tried it'. Now that may well be true but is this really the way to speak to a fare paying passenger on an expensive cruise line? The Grill or Hot Rocks (why two names for the same restaurant) served excellent food. Staff so much friendlier than all other restaurants. However this was an Alaska cruise and evening were very cool. I did not expect to have to eat dinner with a sweater and thick coat on just to get a good meal. I was looking forward to trying the afternoon tea. This would have been nice but the cakes were 7 different types of chocolate cake and a few sandwiches. No scones and jam or other savouries. Our Verandah cabin was OK but rather small with the TV shelf sticking out which I kept bumping my head on when placing items on the shelf below, and pinch point with chair to desk opposite coffee table so not possible to walk through to sofa/verandah when chair occupied. We booked most of our excursions privately but did one through Silversea which was OK but not excellent. It was troubling that we arrived at one port where tenders were required and the Captain announced that the first three tenders would be for Silversea excursion passengers only. We had arranged to meet our private tour company as soon as possible for a seaplane trip and they were waiting for us. We went down to the excursion concierge to explain and she said yes, just go down talk to the staff and get on the first tender. We did and they were charming and said plenty of room do come aboard. Thank you Captain for worrying us. We felt that most staff were charming and helpful. However the very senior staff seemed less friendly and cheerful. On several days when we had shore excursions we had breakfast in our cabin. This was not very good at all. On each occasion the toast was burned on one side and uncooked on the other and cold. The fried eggs were very cold and on a cold plate. Fruit selection the same every time and not very good. All the cabin staff were excellent. Cheerful, helpful and eager to please. Other passengers we talked to who had cruised with Silversea previously noted that there was a deterioration in both food and wine quality and choices. We were really disappointed with Silversea. Read Less
Sail Date August 2018
This was only our second cruise, the first being a Celebrity Eclipse S1 Suite cruise from Southampton to St Petersburg. This one week cruise on the Silver Shadow Veranda Suite cost £400 less than the two week cruise on Celebrity, so we ... Read More
This was only our second cruise, the first being a Celebrity Eclipse S1 Suite cruise from Southampton to St Petersburg. This one week cruise on the Silver Shadow Veranda Suite cost £400 less than the two week cruise on Celebrity, so we expected it to be a step up, but for us it was a step down, in fact it was a step down in every respect, I can't think of one thing that was better on Silversea. The Celebrity was a much bigger ship, I think nearly ten times as many passengers, but being in a Suite means you have a dedicated dining room and lounge, so it didn't feel that way, except for the fact that there were way more facilities on the celebrity. Also, the Celebrity was very smooth even in some quite rough weather in the North Sea, whereas the Silversea rolled quite a bit in what looked like quite smooth waters. Boarding was OK, but rather drawn out and we were lucky in some respects. We used the embarkation via the train service from Anchorage Airport Station. We arrived at the airport early, which meant we got a seat in the waiting area, whereas lots of people didn't and had to stand around. It also put us in the first train carriage, which meant we were first to get off and embark the ship, once on board and in our suite we could see people still embarking the ship a long time later. The room was disappointing, smaller than the Celebrity S1 Suite and looking very old and tired. The dressing room sounds a great idea, but in practise it is cramped and takes space away from the room, wardrobes would be better. Similarly the separate shower and bath tub sounds nice, but it eats up precious space that could be better used. The bathroom lacked cupboards to put toiletries away, it all had to sit in the open or in your sponge bag. Dining was probably the biggest disappointment. Without writing a book on it, the menu choices were limited and the cooking was uniformly bland. It was just dull and we gave up on the main restaurants and for the last three nights had steak at the grill on the top deck, which was good, but boring. And you have to eat with a blanket round you at that time of year in Alaska. Service in the main was good, the face-to-face crew were friendly and helpful, in particular our butler and cabin service guy were wonderful. But the more senior level were nowhere near as friendly, they didn't interact and many stood around looking sullen. Having said that, the manager of the Grill restaurant was very nice. Even the Captain's daily announcement was dull and matter-of-fact, whereas the Celebrity Captain was cheerful and amusing and always ended with "life is beautiful." Our excursions were all privately booked apart from one Silversea and all were very enjoyable. We saw some great wildlife and wonderful views. The towns en route were fun, but were rather tourist oriented, with lots of almost identical souvenir and T-shirt shops. An hour or two in those was enough. Getting on and off in port was easy. At one stop there was no dock so we anchored out and had to use the tender which was fine. Although I noted a sign that said it was a tender for 80 and a lifeboat for 150, it was by no means full, but seemed crowded, I wouldn't have liked trying to get 150 people in it in an emergency! The route taken by the ship was often disappointing too, although parts were good and we got really close to the Hubbard Glacier. But other times the ship seemed to be taking a route out in the Pacific and the land was just a grey line on the horizon. Even the last day all at sea cruising the inside passage was mainly well away from the land with not much to see. Disembarkation was fine and again we were lucky, being among the first to disembark. They turfed everyone out of their cabins at the same time, so some people would have been sitting around for a couple of hours. Overall, disappointing sums it up. The ports we visited and the excursions we had were great and that was the main reason we went. But the Silversea experience did not live up to expectations, it was more "Holiday Inn" than "The Savoy." If we cruise again, I doubt we'd choose Silversea. The final irony was that when I got home there was a message on my answer machine to call "Jamie" from Silversea and he left his direct number. I guessed it might be in response to the rather negative feedback form I left. So, I called the number, but he wasn't there and I left a message. He never called back. Read Less
Sail Date August 2018
I wanted to see Alaska and stay over night in Alaska. I now have slept overnight in all 50 states. The cruise over all was very good. Room was outstanding; food and service was very good. Outside of ship needs better maintenence i.e. ... Read More
I wanted to see Alaska and stay over night in Alaska. I now have slept overnight in all 50 states. The cruise over all was very good. Room was outstanding; food and service was very good. Outside of ship needs better maintenence i.e. rusting, flaking paint and corrosion Ports of call were great, once you got by the jewerly hucksters. The embarkation procedure both coming and going is poor. We had to be out of our room at 8:30 AM and we were not allowed off the ship untill 9:30 AM. When we got on the ship we had to stand in line for 30 minuets to check-in after a 1/4 mile walk to get to the ship. They should have triple the people for check-in and not make you leave your room until five minuets before you can exit ship. The airfare was set-up by Silverseas and they were really bad flights, going a 7 hr. on American with no food. Coming a 4hr. layover in Salt Lake City to clear customs which actually occured in Vancover BC. Unless Silverseas offered me a tremedous discount I would not use them again. Read Less
Sail Date August 2018
This was our first cruise and a trip of a lifetime to Alaska.We looked at many cruise lines and we felt that this would be a good value. We were not wrong. Silver Seas is first class. I do wish that port time was longer but we did cover a ... Read More
This was our first cruise and a trip of a lifetime to Alaska.We looked at many cruise lines and we felt that this would be a good value. We were not wrong. Silver Seas is first class. I do wish that port time was longer but we did cover a lot of ground (or sea)... I cannot say enough about the crew and how wonderful they were. Pleasant, professional and just what was promoted by the cruise line. Our cabin was very comfortable. The service for our cabin was wonderful from the cleanliness of our cabin to room service. The only area that I would have changed would be the port calls. If you had a excursion there was very little time to see the actual port or surrounding area. The ports themselves are the same after a while so it would have been nice to have been able to see the areas around the towns. Also, a bit disappointed that we went to Canada for our kayak excursion? thought that was a bit weird. Read Less
Sail Date August 2018
My husband and I wanted to do an Alaskan cruise and had a good experience on Silver Seas in the Adriatic. The ship was ready when we got to port in Vancouver and our check-in and bag arrival to the room were seamless. Our ... Read More
My husband and I wanted to do an Alaskan cruise and had a good experience on Silver Seas in the Adriatic. The ship was ready when we got to port in Vancouver and our check-in and bag arrival to the room were seamless. Our "butler," Ardvin, was a wonderful human being and attentive without being obsequious or intrusive. Each day, the housekeeper, Wendy, had the room spotless and inviting. Meals on Silver Sea were plentiful, but truly the dining in the evening, even if three courses were chosen, was a filling but not overly bloating affair. the appetizers and soups/salads were modest at best, and the main courses always well prepared. We dined at the other two restaurants for dinner one time each, and the experiences there were equally good. We got attached to one waiter, Henry, who was a polished professional that could easily serve at a Michelin restaurant. All the wait staff were very competent, made accommodations as diners needed (a friend made on the ship had been ill one night and needed a customized dinner to take care of her upset stomach, and Henry was seamless in getting her what she needed). Breakfast had a great buffet - eggs cooked to order if you desired, plentiful and healthy choices (smoothies and fruits) as well as indulgences (pain chocolate and pastries). Each day had MANY choices of outings that included helicopter rides to glaciers, nature centers, kayak tours, etc. All levels of fitness and curiosity were met. Even though this cruise line is generally thought to be for older folks, there were several families with children (I guess given the Alaska focus), and everyone seemed content. That made for easy dinner and casual conversation after returning to the ship. There were lectures available about upcoming interests - wild life, glaciers, indigenous peoples, etc., and they were the best lectures I'd heard aboard a cruise. We had two days at sea without port, and while they were rough days, many folks nauseous, there was plenty to do if you so desired. There was a casino on our ship and my husband played in each of the three blackjack tournaments, we had a winning trivia team (WIldcats!), there were line dancing lessons, and plenty of entertainment from a very talented group of performers. Really can't say enough about Kirk, the cruise ship Director. He is man of grace, talent, patience, and ease. I know there is more I will remember once I closeout this survey, but Silver Seas was stellar! Read Less
Sail Date August 2018
There were several factors leading to our disappointment. First, the ship is showing its age. It is clean but is definitely not what one would expect from a luxury cruise. The style was dated and the appointments, chairs sofas and ... Read More
There were several factors leading to our disappointment. First, the ship is showing its age. It is clean but is definitely not what one would expect from a luxury cruise. The style was dated and the appointments, chairs sofas and flooring were well worn. Second, the front desk customer service was very disappointing. We requested a room upgrade at check in and we were willing to pay for the upgrade. We were on a wait list to get on the cruise and had to take what was available. We were never contacted about an upgrade either positively or negatively. We spoke to a few couples later in the cruise that got updated for free! Not only did they get upgraded but we were not even offered the rooms they vacated. This is frustrating since we had the worst room on the boat. A room with a window on the fourth level as close to the bow as was possible. We had rough seas and that room was awful! We felt closed in and the bouncing was relentless. I got very sick. Third, as I said earlier we booked very late and could not get neither the restaurant reservations we requested or the better excursions. This did not add to the enjoyment of the cruise. Third, the communication was poor throughout the process. We had to call a few days prior to our leaving to ask where and when to board the ship. We also signed up for the after cruise excursion to Denali. We tried several time while on board the ship to get information about the itinerary and told it would be coming. Nothing came until one day before. It simply said to meet on the forth floor lounge at 7:15 the morning of the departure and we would be briefed. We had no idea where or when we we were staying. We could not let our family know if something went wrong. This is totally unacceptable. Fourth, we were very disappointed that once we left the boat as the various ports we had several other larger cruise ships and their thousands of people to compete with. That also included the few excursions we were able to book. People from the other ships were either part of our excursion or on the same excursion but on a different boat/car/bus. The excursions were not "luxury" but basically what everyone else had access to. That included the Denali add on at the end of the cruise. Same tour and excursions as Carnival, Regent, Princess and Disney. It did not feel in the least bit special. Fifth, the dining experience was very nice. The service and ala carte method of service gave it a very premium feel but the food simply did not deliver. The food quality was not what I expected from a luxury cruise. The wines were good the food was adequate at best. Read Less
Sail Date August 2018
We chose Silverseas after reading lots of reviews and from recommendations of friends that had previously sailed. It was our very first cruise and we were pleasantly surprised time after time of the attention we received throughout ... Read More
We chose Silverseas after reading lots of reviews and from recommendations of friends that had previously sailed. It was our very first cruise and we were pleasantly surprised time after time of the attention we received throughout the voyage from all members of the crew whether it was from our personal butler, the restaurant staff, the bartenders, the casino staff, the receptionist, etc. We really enjoyed all the entertainment options that was available but the evening shows were just the best and all great. After seeing a show, then having dinner, we also enjoyed the music from the trio upstairs and the nostalgic music of the 50's & 60's. We did sign up for an excursion at every port and they were all very good and we learned a lot about Alaska and got to see lots of whales and sea lions. We would highly recommend this cruise line to our friends and family. Read Less
Sail Date August 2018
We wanted to try an upscale line and were very impressed by the Silversea experience. Service, food and overall ship was excellent. We were very satisfied. The itinerary was great, especially since we enjoyed perfect weather for the whole ... Read More
We wanted to try an upscale line and were very impressed by the Silversea experience. Service, food and overall ship was excellent. We were very satisfied. The itinerary was great, especially since we enjoyed perfect weather for the whole cruise. We did a couple shore excursions and really enjoyed them, whale watching in Juneau with Gastineau Guiding was especially wonderful. We also took the train in Skagway which was very fun and had amazing scenery. Our cabin on level 8 was spacious, well organized and always perfectly cleaned. We were very comfortable and enjoyed the excellent cabin service, even the late night pizza and Prosecco room service! We enjoyed all the restaurants onboard. We loved the Hot Rocks Grill, that was a delicious and very fun experience. They even had fleece blankets to keep us all cozy as we dined under the stars. We tried the La Dame restaurant and were blown away by the delicious, beautiful and perfectly served dinner, what a special experience! La Terraza was a great alternative a couple nights to the also wonderful main dining room. You just can't go wrong anywhere you eat! We enjoyed the speaker onboard and learned a lot about Alaska and the sites we were seeing. Also the singers and dancers onboard were very entertaining and put on a couple of really great shows. We were onboard with several other couples and it was just a fabulous trip, very enjoyable and highly recommended! Read Less
Sail Date August 2018
This was our first experience with Silver Sea. We loved the smaller ship (about 400 passengers) and the good mix, with some family groups, some older and some younger than us. We traveled as a couple but enjoyed camaraderie with fellow ... Read More
This was our first experience with Silver Sea. We loved the smaller ship (about 400 passengers) and the good mix, with some family groups, some older and some younger than us. We traveled as a couple but enjoyed camaraderie with fellow passengers. Our cabin was a very good size even though it was a standard room with veranda. The attendant and butler kept it in tip-top shape. we didn't really utilize the butler service as we didn't feel a need. We enjoyed the choice of four dining venues for dinner and were able to use them all. The food was excellent and had a great variety. The service was outstanding, and most everyone was friendly and helpful. The entertainment options aren't great but that was OK with us, as we retired to our room around 10 each night after a full day. The ports and excursions had a nice variety. We did some hiking, strolling through towns, whale watching and salmon fishing. I would definitely sail with Silver Sea again - trying to decide where I want to go next! Read Less
Sail Date August 2018
We were looking for a smaller ship with high-end values and we found it on the Silver Shadow. The tours were excellent and our cabin (808) was perfect. We loved our butler and maid. Embarkation and debarkation were extremely smooth and ... Read More
We were looking for a smaller ship with high-end values and we found it on the Silver Shadow. The tours were excellent and our cabin (808) was perfect. We loved our butler and maid. Embarkation and debarkation were extremely smooth and efficient. Would love to do it all over again. Unfortunately, since we booked only 2 months in advance we were not able to book the 2 speciality restaurants. However, the maitre'd was able to fit us in La Terezza on one evening and it was delightful. I enjoyed the very talented singers and loved the opera night. I wished they had done more nostalgic duets on the night of Duos. The Observation Deck is really wonderful and we were so fortunate to see the Hubbard Glacier and take many pictures. We also saw, on some of our excursions, whales, sea otters and bald eagles. The trip to the eagle sanctuary and bear sanctuary was very rewarding. I applaud the staff, cleanliness and comfort of the ship. The cruise director was fabulous, Rico. We had fun afternoons playing the Trivia Quiz; our team won a prize! Read Less
Sail Date August 2018
A 7 day cruise was the ticket to see the ports of Alaska. The glacier portion was not possible due to 1 1/2 days of rough seas and weather. The rest of the week the weather was more than fine and the excursions were perfect. Service was ... Read More
A 7 day cruise was the ticket to see the ports of Alaska. The glacier portion was not possible due to 1 1/2 days of rough seas and weather. The rest of the week the weather was more than fine and the excursions were perfect. Service was alaways prompt and courtious. The menus at all the restauants were very limited and the food portions small. The Restaurant had the best food and would accommodate changes . Rafael, our server at every meal was the best. Excursions were with great partners and were on time and very professional. Barmen waiters etc., were always on hand to assist you with any want or need. Pool area was nice and well cared for. Public areas were also well kept and staffed. The windows did leak in the observation lounge during the first day storms. All in all Siverseas did a good job, but not a "high luxury" voyage. Read Less
Sail Date August 2018
I chose silver seas based on my travel agent advice. I am so happy that I did. The ship, the staff the food and all of the activities are very well done and exceeded any expectations one may have. Our butler Abraham was very attentive and ... Read More
I chose silver seas based on my travel agent advice. I am so happy that I did. The ship, the staff the food and all of the activities are very well done and exceeded any expectations one may have. Our butler Abraham was very attentive and responded to any request that we had. Another pleasant feature was that you could have your laundry done. It was a godsend when we got home. The food was always amazing. We really enjoyed going to the French and Italian restaurant. All of the wines and champagnes were excellent. It is nice having that all inclusive touch. We also really enjoyed all of our excursions. We did the pre-cruise and were able to see Dinali and also so many grizzly bears and caribou. We also went to the Mendenhall glacier by helicopter and did dog sledding and got to meet all of the dogs and the puppies. This was my first time doing a helicopter tour and it was amazing. We also really enjoyed doing a private fishing charter and fishing for rock fish and salmon. We caught many Rockfish and were able to enjoy eating them at a wilderness camp site. It was truly amazing and an experience I will never forget.We would definitely recommend taking an Alaskan cruise on Silver seas. We will definitely book another cruise with them. Read Less
Sail Date August 2018
Silversea boasts “all your needs are being taken care of for you – sometimes before you even ask.” On two of three Silversea cruises I have taken as a Venetian Society member that promise has not been met. In the future I will ... Read More
Silversea boasts “all your needs are being taken care of for you – sometimes before you even ask.” On two of three Silversea cruises I have taken as a Venetian Society member that promise has not been met. In the future I will purchase a large suite on a different line, save money and find promises kept rather than forgotten. The definition of customer satisfaction is that expectations are met. Silversea is overpromising and underdelivering which is the recipe for customer dissatisfaction. This time, we cruised Silver Shadow Vancouver-Anchorage (Seward) AK, 7/26-8/2/2018, paying $17,800 for Silver Suite 719. For that amount of money, a comparable suite aboard Celebrity costs $7,400 less and includes virtually the same services (free premium beverage package, free gratuities, free internet and $300 on-board credit). Plus, Celebrity sails a larger ship which handles Pacific Ocean waves and headwinds with a much smoother ride, offers more dining options, vastly better entertainment and more “things to do” on board. Silver Shadow, 610 feet long, was unstable in even two-meter swells. And, aboard other lines I have sailed (Celebrity, Princess, Royal Caribbean, Cunard or Norwegian) the entertainment and dining options are vastly greater and, in the case of entertainment, clearly superior. Silversea’s entertainment was painful to watch and listen to. The Voices of Silversea were of poor quality, at one performance the entertainers even holding their written songsheets so they could remember the lyrics. The bar pianist/vocalist Ramon relied heavily on his computerized synthesizer orchestral backing and was difficult to tolerate. Background afternoon tea and bar pianist Natalia, however, was quite fine. The boarding experience was wonderful, there was almost never a line to stand in, the food was quite good, the suite spacious if tired and in need of freshening up (even though the ship was refurbished in 2017). I asked for, and consistently received, a bottle of prosecco on ice in our suite. I was also offered and asked for, but sometimes did not receive, canapes and fruit each evening. Butlers made the primary difference in passenger reaction to this cruise. First time Silversea cruisers in Suite 729 had what they described as “a fantastic butler” who was able to secure seemingly impossible reservations at La Dame (to which they invited us to come along as all La Dame tables will seat four diners), created personalized welcoming messages and towel sculptures every night and delivered service that often exceeded their expectations. He and their room steward were happy, properly solicitous and eager to please. Our butler was unable to secure La Dame reservations, delivered no special touches, was difficult to pin down with answers to questions and delivered service that always paled in comparison. Other passengers to whom I spoke indicated widely varying degrees of delight or disappointment with this "butler inconsistency" feature on this cruise. Pre-cruise reservations at specialty restaurant La Dame were impossible to get (even when we went online within 5 minutes of reservation availability time), for both us and for our traveling companions in Silver Suite 729 and for many others to whom we spoke. I called Silversea and even wrote a letter to the Head of the Miami Office, Mr. Mark Conroy, expressing frustration on this point. Both the calls and the letter went unanswered or unreturned. After all of that, the $60 per person cover charge for La Dame was poorly spent as the food in the Main Dining room was, we all agreed, superior. The service and ambiance in La Dame, however, was excellent. On board, a Silversea representative apologized to the 729 customers and offered to host a private reception in their suite (to which we were invited) but, amazingly, he failed to show up. There is a dress code in public areas (“For Gentlemen: JACKETS (TIE OPTIONAL) after 6:00pm [capitals theirs] but it is not enforced. As an example, several gentlemen would show up in La Terrazza or the Main Dining Room without required jackets—one in an untucked sports jersey with a large number 13 and the name ‘Lucky’ on the back—and a “loaner” sports jacket would be delivered to them and draped over their chair back. They were not asked to wear the jacket as if the dress code was for the gentleman’s chair rather than the gentleman himself. Silversea should decide that they should drop the dress code or enforce the dress code; one or the other. To date, I have spent 168 nights at sea during 17 cruises. There is much better value to be had on every other cruise I have taken (with the clear exception of low-cost Carnival). Our next cruise is on Cunard followed by Celebrity. I won’t miss Silversea nor do I suspect, based upon past unanswered communications, they will miss me. By the way, this “review” was written only upon post-cruise email request from Silversea; I get no delight in complaining without being asked. Read Less
Sail Date July 2018
This was our second trip to Alaska. Our first was with 3 children on a Celebrity Ship 10 years ago. We thought it would be fun to try a much smaller and luxurious ship with friends. The cost was significantly higher but we thought it ... Read More
This was our second trip to Alaska. Our first was with 3 children on a Celebrity Ship 10 years ago. We thought it would be fun to try a much smaller and luxurious ship with friends. The cost was significantly higher but we thought it would be worth it for the world class service and food and of course the ship itself. We were very very disappointed and I will research a lot more before we go on another cruise. The staff tried to be helpful but it was no use, any simple request seemed to be problem for some odd reason. Management is nowhere to be seem. The one striking thing to me on this trip was the absolute seriousness of the staff from the moment we boarded, you would think we were on a dangerous naval mission to the Middle East instead of a fun trip to Alaska. The food was highly disappointing on this "luxury cruise". It got very tiresome to be served potatato chips at all the bars with our glass of champaign, we really couldn't believe it. They did have something a little different the night before the end of the cruise timed perfectly for the distribution of surveys in each room. The staff seemed just plain bored all the time but they were kind and did try to please most of the time. In our opinion, this is not a staff problem, it is a management problem. Flat screen tv's are in the cabins but were simply placed in the original cabinets made for old style tv's so whats the point? they stick out terribly and are guaranteed to bump you in the head dozens of times in a week. Our fridge was only stocked when we called. The breakfast buffet was just average and the ship is very dated. The rust stains at the bottom of the pool didn't help and one closed hot tub on such a small ship is quite noticeable. The internet is completely useless, we would have been better off with walkie talkies on the ship. If this cruise had cost what a large ship charged I wouldn't even bother with this review but for $11,500 for 2 people .... this was highly unacceptable and we will never sail with SilverSea again. We should have known there would be a problem when we called in a few times before the cruise to ask a question and got rerouted several times for really simple and clear questions like "what time can we board the ship?". That call took 15 minutes and we were told 1 pm. The ship was actually boarding before 11am. I won't even go into how difficult it was to book specialty restaurants. Our contact at silver sea changed 3 times in just a few months, I should have known then we should bail. A very expensive disappointment. The beautiful observation deck has a bar for drinks or coffee/tea but it was never set up, what a waste. I am showing a photo of a beautiful day but by noon nobody had unsecured all the deck furniture so we could sit and enjoy the views. I will mention one last item and that is the slide show and presentations that constantly run on the TV. They were in fact "slides" and the presentation must have been recorded in the 70's. It's incredible at this day in age, where technology is where it is, that they are running these programs that make you feel you are in a boring science class in 1974. They would be better off transmitting current National Geographic programs or BBC wildlife programming. Anything but the tedious mind numbing choices all the passengers currently have now. Read Less
Sail Date July 2018
We have tried several other cruise lines, but return to Silversea, time after time because they really meet our needs and expectations. Embarkation and disembarkation is smooth and easy. The dining is excellent, lots of choices and all ... Read More
We have tried several other cruise lines, but return to Silversea, time after time because they really meet our needs and expectations. Embarkation and disembarkation is smooth and easy. The dining is excellent, lots of choices and all are good. Services are great - cabin personnel are there to meet your needs and do it very well. They can really met your individual needs and wants. They go the extra mile to meet your individual musts. The entertainment is varied and done well. From group shows to individual programs they are all done well. They provide the guest to guest games and mingling. The ports are well chosen and the excursions are varied, so they is something for everyone. They provide good informative information about every port city plus great information about about the region and it people. We will be on another Silversea cruise in 2 weeks, we are eagerly awaiting it. Read Less
Sail Date July 2018
The help was amazing . Disappointed in the restaurants and the ship is worn and needs to be renovated. I will definitely go on another cruise with Silverseas on a different ship. We did like the size of the ship and the fact that the ratio ... Read More
The help was amazing . Disappointed in the restaurants and the ship is worn and needs to be renovated. I will definitely go on another cruise with Silverseas on a different ship. We did like the size of the ship and the fact that the ratio of help to guest. Breakfast and Lunch were fine. Dinner was an issue. The menu did not vary enough. After 3 days we were bored with dinner. The excursions were all terrific. A little pricey but well worth it. Every suite has a butler and ours went out of his way to make sure all of our needs were mwt. Our daughter and Grandson were also with us on this cruise and again there Butler was terrific, as was the person who cleaned there suite. Every evening there were little suprises left in there room. Again the help on the ship really make the cruise memorable. Read Less
Sail Date July 2018
We traveled with another couple and although we all have cruised before, never on a high-end ship such as Silver Seas. Personally, I enjoyed the itimacy of a smaller crowd. Crew was thoughtful, attentive and courteous the entire trip. ... Read More
We traveled with another couple and although we all have cruised before, never on a high-end ship such as Silver Seas. Personally, I enjoyed the itimacy of a smaller crowd. Crew was thoughtful, attentive and courteous the entire trip. Food was excellent, except for The Grill, where the service was a bit slow and food was sometimes luke warm (especially, side dishes). However, in all restaurants we dined at, food was delicious! I had trouble with my room key card not opening my door and had to have a replacement key made-up on a daily basis. The embarkation process went smoothly as well as disembarkation, although we needed a van after disembarking, but one was not readily available. The pros have definitely outweighted the cons on this voyage, but due to the cost, I would probably think twice before travelling on such a high-end ship, but that is not to say that I would rule it out due to the cost. As previously stated, I enjoyed the smaller amount of guests and the food and service was superb! Read Less
Sail Date July 2018
This was our 28th Silversea cruise, part 2 of back-to-back Alaska cruises. We chose this for the itinerary, sailing dates, company of friends. Ten years ago, we did a similar cruise round-trip San Francisco. This time, completely ... Read More
This was our 28th Silversea cruise, part 2 of back-to-back Alaska cruises. We chose this for the itinerary, sailing dates, company of friends. Ten years ago, we did a similar cruise round-trip San Francisco. This time, completely different crowd, families, not at all like the cruise in 2008, nor even the cruise the previous week. It was noisy, kids running up and down the corridors, no such thing as "indoor voices". A very loud group of 8 adults completely wrecked the ambiance of of La Dame (guest relations made good on that one). Dress code? What dress code? But not all negative: Best service and food we have ever experienced on a Silversea Cruise. We've never seen the staff so friendly and engaging. Granted, our last two cruises were on the Muse and one was the maiden crossing, like part of the shakedown. So maybe it was the ship, the experience of the staff, the size, itinerary...who knows? Except for the above issues, a most excellent experience. We have 4 Silversea cruises booked and paid for over the next year. We didn't do any shore excursions, preferring to wander around the ports. There were some large cruisers docked at some, but not all, of the ports; they carried 2100-3200 people or more, made for some crowdedness at certain ports.Walked to the Alaska Raptor Center in Sitka, and shuttled to the SeaLife Aquarium in Seward, walking back. Both hikes worth it. Ketchikan bills itself as the salmon capital of the world. Ketchikan is replete with salmon retailers, but the creek walk is very pretty and entertaining, particularly if you like to browse. Skagway...not enough time at the port to take a Yukon-White Pass RR excursion unless it was Silversea's, so you had to buy from the ship at with the usual markup. Fun place to walk around though. In Juneau on the northbound trip, it rained all day, but we were docked right downtown. On the way back, it was sunny, but we were docked about a mile away from where we were previously. Shuttles were helpful. Read Less
Sail Date July 2018
First the good. Can’t say enough good things about every crew member we came into contact with throughout the entie cruise. You were always greeted with a smile and they were eager to please you!. Transfer from the airport to the hotel ... Read More
First the good. Can’t say enough good things about every crew member we came into contact with throughout the entie cruise. You were always greeted with a smile and they were eager to please you!. Transfer from the airport to the hotel and from the hotel to the train in Anchorage was smooth and hassle free. Embarkation was a breeze. Disembarkation and transfer to the airport in Vancouver went just as smoothly and very professionally carried out. The excursions our group booked through SilverSeas were excellent and delivered as promised in the literature. Now for the disappointment. Despite all of the good things I mentioned the negatives were hard to overcome. The first major disappointment was the food. Although the breakfast buffet was good please don’t order breakfast to enjoy in your stateroom. We attempted this twice and had cold eggs and blueberry pancakes, and I don’t mean room temperature, I mean cold. Dinners in the main dining room and LaTerrazza were also a big disappointment. In Alaska I would have expected fresh salmon and halibut. Instead we got frozen red snapper. The entire menu and quality of the food was subpar. Another disappointment was the selection of bourbons which I enjoy. My only choices were Jack Daniels, Makers Mark or Jim Beam. I expected more from a “luxury cruise line”. I also believe SilverSeas should have explained its dress code better. On line it was indicated there was only one formal night and it was ‘optional’. This was an Alaskan cruise we were not cruising the French Riviera. I learned the hard way that casual to SilverSeas means a sports jacket without a tie. Luckily my excellent butler found a jacket for me to use for the five of seven nights I was required to wear a jacket. I was even told I was unable to order a cocktail in the bar without a jacket! I found this a bit extreme and I’m not talking about wearing jeans or shorts. I’m talking about long sleeve button down shirt and dress slacks. I’ve only taken one other high end cruise and that was with Regent. In my humble opinion there was no comparison. From the condition of the ship, the multitude of choices for alcohol and wines, to the quality and variety of foods offered at dinner, Regent was clearly superior and it wasn’t even close. This is only one man’s opinion and based on the large number of excellent reviews from others many would disagree with my assessment but I felt I should offer it nonetheless. Read Less
Sail Date July 2018
We chose this cruise for the smaller size of the ship. We really enjoyed the cruise. The staff are excellent! You feel pampered. I gave four stars overall as we found the food to be generally very good but not always consistent. The La ... Read More
We chose this cruise for the smaller size of the ship. We really enjoyed the cruise. The staff are excellent! You feel pampered. I gave four stars overall as we found the food to be generally very good but not always consistent. The La Dame restaurant was excellent. You need to call on the first day possible to get in. I did not like the fact that all the restaurants booked out early. I thought there should have been a more equitable system. Overall liked the boat very much and Alaska is beautiful. The scenery was gorgeous from our balcony. The ports of call are pretty. Sometimes wished there was a little more time at each. The Hubbard glacier is a highlight. We were lucky to have good weather all the way. I would recommend this cruise to others. It seemed like mostly seniors on board but some young people as well. Read Less
Sail Date July 2018
Choose this because of neighbor experience in a prior year. Our first on Silversea. The ship and staff were awesome. Beautiful cabin - great butler and housekeeper. Tried all the dining rooms and all were excellent. Many onboard ... Read More
Choose this because of neighbor experience in a prior year. Our first on Silversea. The ship and staff were awesome. Beautiful cabin - great butler and housekeeper. Tried all the dining rooms and all were excellent. Many onboard activities. Some later than our bodies could handle. But all that we attended were terrific. The Port visits were just great and were a super platform for going on our selected shore excursions. Shore excursions that we selected were all fun (with one exception - the canoe trip - which was lovely location with a guide on the boat that was fine, but the rest of the crew for travel to/from and condition of equipment including the bus was marginal).. We did not use much of the fitness capabilities on the ship as we selected shore activities that gave us good work outs. Pre-cruise to Denali was a great start to the cruise. Train trip to Denali was much fun. Grande Denali Lodge perfect for the setting. Trip through the park was long (8 hours school bus) but no other way to see it. Alyeska Hotel was awesome. Matin Buser stop very fun and educational. Jimmie Hendrix brief on his climb was fasinating. We did our own post-cruise to Vancouver - Suspension bridge and Stanley park were great. Read Less
Sail Date July 2018
This was everything I had hoped it would be when I booked it several months ago. The crew was over the top friendly and accommodating. It was very difficult to do anything for yourself as there was always a crew member offering to it for ... Read More
This was everything I had hoped it would be when I booked it several months ago. The crew was over the top friendly and accommodating. It was very difficult to do anything for yourself as there was always a crew member offering to it for you. Our butler, Mark, was fantastic satisfying all of our needs and occasionally surprising us with something we had not expected. Wendy, our cabin attendant, was delightful. Our cabin was spotless at all times and we were always greeted at night with a new towel sculpture and chocolates. The food was remarkable! It is hard to believe that a kitchen staff can prepare food for over 300 people and still maintain the quality of the Silver Shadows cuisine. Every venue was excellent. We had an opportunity to dine at LaDame, the ship’s French cafe, for which you pay an additional fee, but passed as we were so satisfied with our other options. The hidden gem was breakfast in the Restaurant on deck 4. Everyone flocked to the buffet on deck 7 leaving this venue virtually empty. It was far better ordering from the menu in the Restaurant. Book excursions early and don’t feel you have to spend a lot to get a great experience. We booked the Misty Fjords in Ketchikan, the Whale and Glacier Photo Safari in Juneau and the Whie Pass Railroad in Skagway. All were great experiences and priced mid range. We spoke to several travelers who booked more expensive excursions that resulted in experiences that did not meet their expectations. Keep in mind when considering fly-ins and helicopter rides that the weather may leave you sorely disappointed. All the helicopter flights in Juneau were cancelled because of the weather. We also chose to book the post cruise Denali excursion. DO IT! It was worth every penny. Whether you use Silver Seas or arrange it yourself it is a must. If you travel to Alaska and do not visit Denali you have NOT seen Alaska. While we may have saved a few dollars booking this ourselves, once we left the ship our guide saw to it that we never touched our luggage and enjoyed a relaxed, carefree four days in the wilderness. Spencer, our guide, was fabulous. He was professional, knowledgeable and an asset. You could not ask for a more qualified person to take you into the wilderness. His partner, Lori, our driver, was great! We all felt very safe and she was a stitch. My only negative comment is really not meant to be negative, but a suggestion instead. I believe the quality of the wines, or at the very least the selection, included in the cost of the trip could be improved. The whites were very good, the reds ok. I realize that when pouring as much wine as they were that to be cost effective you have to be careful, but a bit of an upgrade would be nice. There is no question that if we book another cruise to a location to which they sail Silverseas will be our choice. Thank you for a phenomenal life experience! Read Less
Sail Date July 2018
Celebrated our 25th anniversary with Alaska Cruise. Sliverseas must have listened to their customers for everthing to go so smoothly, could not have asked for a better embarkation or disembackment. Our excursions were wonderful, got to ... Read More
Celebrated our 25th anniversary with Alaska Cruise. Sliverseas must have listened to their customers for everthing to go so smoothly, could not have asked for a better embarkation or disembackment. Our excursions were wonderful, got to witness so much wildlife and amazing landscapes. Everything was great excepted our waistlines getting bigger. The cabins were great, food choices were excellent and enjoyable learning opportunity activities The weather could not have more perfect for all of our excursions. We went whale watching in Juneau and witnessed two humpback breaching and 6 Orcas. Ketchikan should rainforest had the best viewing of bald eagles we have ever seem. Canoeing to Davidson Glacier was amazing as will as hiking in Sitka. The Hubbard Glacier took our breath away. The staff helped make our anniversary memorable. We have only one disappointment, we wish the ship had more sustainable choices like canned water and sustainable packaging that could help with their recycling program. We all need to be good stewards of our seas. Read Less
Sail Date July 2018
Silver Shadow Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 5.0 3.9
Entertainment 3.0 3.4
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.5
Family 2.0 3.5
Shore Excursion 5.0 3.9
Enrichment 4.0 3.7
Service 5.0 4.4
Value For Money 4.0 3.6
Rates 5.0 3.9

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