28 Silversea Silver Muse South America Cruise Reviews

I have sailed Silver Seas more than 600 days and got to know and befriend the crew on other ships. Knowing that SS chose the cream of the crew for Muse I wished to join them. The crew exceeded my expectations. As the ship is new there were ... Read More
I have sailed Silver Seas more than 600 days and got to know and befriend the crew on other ships. Knowing that SS chose the cream of the crew for Muse I wished to join them. The crew exceeded my expectations. As the ship is new there were very few visual or maintenance problems. The inexpensive art works were not great. My major problem was the dining experience. Firstly, and mainly, the in cabin dining has really been downgraded. Up until Muse, and now I gather in the stretched Spirit, in-cabin dining only offers the room service menu. Previously I could order from MDR dinner menu. Food was tasty, a little salty, and the menus went unchanged for a week at a time. CD Vicki, as always, was bubbly, entertaining and efficient. I would have liked to experience "Ship Happens" again. David Bilsand was excellent.Ship did not run out of Billi Billi! Read Less
Sail Date February 2018
Wanted to see Rio and the Christ the Redeemer statue. Also, having cruised the western end (Peru) of the Amazon, we were interested in seeing the eastern end. From a nature and wildlife perspective, the Peruvian Amazon was much better and ... Read More
Wanted to see Rio and the Christ the Redeemer statue. Also, having cruised the western end (Peru) of the Amazon, we were interested in seeing the eastern end. From a nature and wildlife perspective, the Peruvian Amazon was much better and far less commercial. The small cruise ship there, however, only held about a dozen passengers and was nowhere nearly as luxurious as the Muse. Regarding the ports visited, there were a few that were of little interest, specifically Salvador de Bahia, Fortaleza, and Alter do Chao. Rio de Janeiro was disappointing because of all the warnings given about the security and crime in the region. Aboard the Muse, we had an outstanding buttler named Oscar Ferrer. He was quick to make sure that we were always comfortable and content. He was personable, polite, reliable, and good company. Another person that was a pleasure to work with was Daniel Arribas, our Silversea cruise consultant. He made everything so much easier in planning our trip. You don’t want to lose him, so give him a raise. Read Less
Sail Date February 2018
lets start by saying this was the best holiday we ve ever done. Rio through the Amazon up to Florida. What made it so good, everything. Crew were amazing, service unbelievable, food excellent. I read some poor reviews before I ... Read More
lets start by saying this was the best holiday we ve ever done. Rio through the Amazon up to Florida. What made it so good, everything. Crew were amazing, service unbelievable, food excellent. I read some poor reviews before I embarked , cannot understand where they came from as we had a delightful experience. 25 days on board meant that we got to know all the crew including the silverseas entertainers. Everyday was brilliant particular sea days. The shore trips well organised. We did have a underperforming tour in Maceio which was fault of tour operator but silverseas refunded in full and it wasnt their fault. Not the best transfer in Rio but those are the only negatives on a long trip. we would not hesitate in booking another cruise with Silverseas. we ate at all the restaurants except the Japanese.All were very good . The wines presented were also of a very high standard and likewise the late night Brandies. Unlike us we had many a late night dancing late into the night with the Silverseas team. Well done to all who gave us such a great time. Irregular Kev Read Less
Sail Date February 2018
My wife and I wanted to visit South America and this cruise matched up well. This is our fourth cruise on Silversea and we'd rate it as our best. We ate at La Terraza, Indochine, Atlantides, and the Grill and found all of them to be ... Read More
My wife and I wanted to visit South America and this cruise matched up well. This is our fourth cruise on Silversea and we'd rate it as our best. We ate at La Terraza, Indochine, Atlantides, and the Grill and found all of them to be superb in both quality and service. Our room was very comfortable and our butler provided service that was above and beyond excellent. The attention to detail from the entire staff was outstanding. The Silver Muse is a new ship and we'd rate it as the best we've been on with Silversea. Entertainment was good and a special compliment goes to the fitness director. I took her classes in Pilates, Yoga, and Abs and she did a terrific job with all three. Shore excursions were enjoyable with knowledgeable guides. Only complaints involve other agencies used by Silversea. Travel Document Services, the suggested vendor for our Brazilian visas did a horrible job. Despite having our passports a full 6 months before the cruise, they only got our visas back to us the week before we left. This was after many unanswered phone calls and e-mails. Also, checkout at the Park Tower Hotel in Buenos Aires was a mess. Long lines with only a few people at the desks when everyone was checking out to head to the Muse made for a less than pleasurable experience, although the hotel itself was fine. Silversea is expensive but worth it. We'll be on another Silversea cruise in the future. Read Less
Sail Date February 2018
The route seemed perfect to us: A few nights in Buenos Aires before the cruise, a few nights after in Rio and some great places in-between: we knew this was for us! And in fact most of it was wonderful, especially Punta del Este (grab a ... Read More
The route seemed perfect to us: A few nights in Buenos Aires before the cruise, a few nights after in Rio and some great places in-between: we knew this was for us! And in fact most of it was wonderful, especially Punta del Este (grab a taxi to Bikini Beach), a day in the Pampas on a lovely farm, the un-touristy destination of Montevideo, the final Carnival parade at the Sambódromo, Rio in general (do yourself a favour, stay at the Copacabana Palace, breakfast, pool scene, concierge team, drivers... all great!) And how about the boat? Well... this was only our second cruise. The first one was Christmas 2016 on the Regent Explorer in the Caribbean. We loved that boat a lot. It's new, it's fresh, maybe even glamorous. Compared to that the Silver Muse (which is even younger) looks very, very beige, Low ceilings everywhere, art that wouldn't look out of place at McDonald's (trust us, we are collectors). Compared to the other Silversea boats it may be a step up (dark brown...), but it's still decidedly bland. I know, some people don't care too much about the looks, but I think it sets the tone, it's what you perceive all the time. Of course, we loved many things: - good spa for a boat (the two of us just payed 169 for a 10 day upgrade to the private spa area which was empty most of the time, definitely worth it!) - a great acupuncturist from Japan - some nice on board activities (Portugueses classes were useful and fun) - even though the average age is very high (we are 42 and 49 and felt like one of the youngest couples; most people are in their 60/70/80s; two kids on all of the boat...): a lot of very open-minded people, I think we got to meet at least fifty people with whom we talked sometimes only ten minutes, sometimes several hours) - some nice amenities in our room category: free internet (worked pretty good and fast everywhere; by the way, I didn't notice any questionable content restrictions, different from Regent); free laundry (almost strange to leave the boat without dirty laundry!) I would say the biggest problem apart from the looks of the boat is the food. We ate everywhere - we are avid and adventurous eaters, even omnivores :-) The only things we really liked were (imagine that!) the pizza, ice cream, some pseudo-healthy breakfast options, the two restaurants where you have to pay extra (Kaiseki and La Dame - the latter is very difficult to get in though as it seats only 30 of the 600 passengers). Terraza was okay, the rest is sometimes more like a joke. It's kid's food. They warn you about "spicy" in Indochine when it's the (no offense intended) Mid Western senior's residency version of Asian food. Nothing local on the boat in general (not even drinks, no beer, no sodas, no nothing), everything is deep-frozen and bought in advance at some mediocre international "cruise specialist". The best food we had definitely off the boat, even if it was just in a sleepy Brazilian seaside resort or in a market hall in the port of Montevideo). Don't forget all this is combined with a ridiculous rigour when it comes to dress code that is even less flexible for men. No, eating is not a fun activity on this boat (and of course it should and could be, especially when you pay 20,000 Euros for ten days on the boat). What else? You can't change money on the boat which is quite unpractical when you visit several countries (and who brings Uruguayan pesos from back home?). The entertainment system works fast and efficient, the movie selection is 99% mainstream and uninspired. Quite sad: A cruise director with a mostly condescending manner. Why does somebody like this work in the hospitality industry? No, we probably would never sail again with Silversea. But then again we don't become regular customers very easily. Chose a nice route and go with them once. Then move on :-) And remember: Always concentrate on the positive, you can have a great holiday even when there are a lot of shortcomings. (Did we mention we can't wait for the premiere of Ritz Carlton cruises?) Read Less
Sail Date February 2018
We chose this cruise primarily for the itinerary, but also because an acquaintance was actively recruiting people to join her and her husband on their sixth Silversea cruise. She was enthusiastic about the line and spoke highly of the ... Read More
We chose this cruise primarily for the itinerary, but also because an acquaintance was actively recruiting people to join her and her husband on their sixth Silversea cruise. She was enthusiastic about the line and spoke highly of the travel agent she has used for many years. We ended up with a group of 18, some who had previously traveled together and others, like us, who were "newbies" to the group and Silversea. We met several times throughout the fall to discuss excursions, dining options and air travel (we flew out of different cities). Our friend coordinated everything with our travel agent and he assured her that all transfers and excursions would be booked and dining reservations made for the whole group (we agreed to meet up every night for dinner at three tables of six). Unfortunately, he died suddenly in mid November. Turns out he worked alone and had not finalized all our plans. She contacted Silversea to explain our situation and they found a travel agency willing to take over and finalize our trip. We arrived in Santiago and found our bus with no problem. Embarkation was a breeze and I was impressed with how quickly the suites were ready. By 2:00 PM, we were in our suite on deck six. The Deluxe Veranda was very nice. We found plenty of hangers, drawer space and a lovely little jewelry box in the safe - very convenient. Bathroom small, but functional. Good water pressure, no issues with hot water. Other guests had trouble with no hot water. We explored the ship and compared it favorably to our last cruise on Regent's Voyager. I thought the color scheme was pretty bland. I referred to it as "Fifty Shades of Taupe," and thought they could have used some pops of color. There is a forward observation lounge, with a smallish library and bar area. We ended up there often for cocktails (fabulous bartender there - Jiro). The main dining area on Deck 7 is La Terrazza and reminded us of La Veranda on Regent. We also scoped out the pool area, fitness center and large area called Dolce Vita, which we would end up visiting frequently, as it is where Team Trivia was played daily. There is only ONE computer available for guests to use. So, if you don't have a laptop or iPad you're stuck with queuing up for that one desktop next to the Concierge desk. All in all, dining proved to be underwhelming. We ate in Kaiseki the first night and didn't realize until we were well into dinner that this was one of the two venues that charge $60/person. No one mentioned this when we were seated, nor was it posted on the menu. That was our mistake. We should have paid attention. The food was good, but was it worth $120 for us? No. Another couple ate in the French venue, La Dame, and were so disappointed they got their account credited. We then ate in Atlantide several times and on one occasion I had to return my soup, as it was very salty and another time returned my prawns, which had the consistency of mush. My husband loves sea bass and would get a good outcome one night and a completely different result the next night. All of us in our large group agreed that Atlantide needs some serious attention. Food quality varied widely, and while service was always pleasant, it was so slow. You could count on a 2.5 to 3 hour dinner. We liked Indochine very much, loved the Hot Rocks. La Terrazzo is probably the best option for dining. Breakfast was always acceptable, especially if you stuck to fresh fruits, omelettes and cereals. Loved the Arts Cafe. Good espresso drinks and I love playing the daily quiz they offered there. The pizza on Deck 11 (Spaccanopli) was good, while the lunch at the Grill again varied widely. I finally learned to ask for something off menu, such as a grilled chicken breast. My husband returned the rueben sandwich as it had almost no corned beef. Hamburgers were very tasteless. Wines were average, the kind of stuff I get at my local grocery store. After awhile we were able to get better wine by asking to try different ones and not just accepting what they were pouring that night. Entertainment was okay, though we only attended a few shows due to the late hour. We did like the piano player in the Silver Note very much, though the dinner there was one of the worst we had. We loved playing Team Trivia with Cruise Director Vicki and enjoyed many of the lectures, though I was disappointed that there were not many on Chile itself. I was hoping for more of a destination expert. Service was always good and the staff is extremely pleasant and well trained. We weren't big on utilizing our Butler, but when we needed her, she was right there. Due to a lot of illness on this cruise, the staff was super diligent about sanitizing and overall cleanliness. Excursions were fair to excellent. The best excursion by far, was the one we organized ourselves, exploring Vina Del Mar and the Casas Del Bosques winery. The best one organized by the cruise line was the Falklands Islands Blue Lagoon tour. Overall Observations: #1. I'll never use a travel agent again who works alone, with no back up assistance. We were lucky that we were able to get another agent at the last minute, but it could have been a disaster. #2. I'm not sold on Silversea. I never once saw officers. Other than the last night when they appeared in the tiny show lounge, they were noticeably absent. On previous cruises, especially on Regent, they are in the dining venues, wandering the ship on sea days, etc....We heard once a day updates from the captain, at noon, but he sounded like he was reading from a script. We asked for a bridge tour and were told they only planned ONE and it was full. The food is NOT locally sourced at all. We asked specifically if we would have local fish and beef from South America and were told everything was brought on board frozen, earlier in the voyage and it was impracticable to have local ingredients. We were amazed that they ran out of Pisco, which is supposedly the national liquor of Chile. They ran out on day two of the cruise and said they had no way to stock it again on the cruise. #3. Value. For the amount we paid, we expected more. Very disappointed with the airfare situation. Only one hour of free WiFi a day? Excursions were pricey and mediocre at best. We organized three on our own and had better outcomes. Food was the biggest disappointment. I think based on our preferences we might either try Viking Ocean next time, or go back to Regent. I'd be curious to see if other Cruise Critic members concur. Read Less
Sail Date January 2018
We chose this cruise because of the S. American itinerary and because the Muse was a new ship.We were concerned about the previous negative reviews we had read related to dining and formal nights and we were pleased to see that these items ... Read More
We chose this cruise because of the S. American itinerary and because the Muse was a new ship.We were concerned about the previous negative reviews we had read related to dining and formal nights and we were pleased to see that these items were not an issue. We never had a problem getting a reservation in any of the restaurants even though we changed many of our original reservations. There were 3 "formal " nights but over half of the men wore suits instead of more formal attire. Service was very impressive throughout the ship.It was nice having premium bar service included in the cruise package and the no tipping policy was appreciated. Public spaces were more than adequate and at times we felt like the ship was half empty, even though it was nearly full. We pre booked La Dame for 3 nights but after our first night there, cancelled our other 2 reservations. The service was impeccable but the food did not warrant a $120 surcharge. The lamb was overcooked and underwhelmed. Great wine selection however! Atlantide was probably our favorite restaurant and offered a good selection of entrees throughout the cruise. La Tarazza was typical cruise buffet fare. Breakfast was very good and you could order egg dishes alacarte from waitstaff, without needing to go through buffet line. There were few hot lunch entrees compared to our previous experiences on other lines. Desserts were beautiful to look at but failed the taste test. Disembarkation in Buenos Aires was unorganized and one of our worst disembarkation experiences ever! Bottom Line: Good ship but not worth the premium prices. I doubt that we will sail with Silverseas again. Read Less
Sail Date January 2018
we enjoyed our trip. Cabin and amenities are good. Service was very good. Where the ship lacked was in food, information and restaurants. Although you had choice in restaurants with different names, all were essentially the same. Menus ... Read More
we enjoyed our trip. Cabin and amenities are good. Service was very good. Where the ship lacked was in food, information and restaurants. Although you had choice in restaurants with different names, all were essentially the same. Menus were different yet the food tasted the same. Preparation was adequate but not interesting. Ship entertainment was less than inviting. Voices of Silversea were well below what can be had in the outside world and not worthy of listening. Lectures were well informed yet were light in substance and not as informative as they should be with relation to our country visits and lack of detail was evident. They were ok but you should expect more. All in all it was a lovely trip but I would think that given the international audience and apparent success and costs to the clients, management should reach further given style and life going on in cities across the world. Management should do better. On a final note, crew and ship were excellent. Thank you, roysc Read Less
Sail Date January 2018
We have travelled on Regent several times and wanted to compare Silversea. The ship was beautiful and our suite was excellent as was our butler Pedro. The excursions were generally mediocre and greatly overpriced. The food was very good ... Read More
We have travelled on Regent several times and wanted to compare Silversea. The ship was beautiful and our suite was excellent as was our butler Pedro. The excursions were generally mediocre and greatly overpriced. The food was very good but service was mixed. It was marginal in the La Terrza and poor in LaDame but good elsewhere. Paying extra for LaDame -- good but not exceptional food --with poor service was a major disappointment. The lectures were very good but evening entertainment was disappointing. When we booked our cruise we were scheduled to stop in Uraguay but learned on the cruise that we were not stopping there and would simply have another day at sea. That was a substantial disappointment as the ports we stopped at were generally not very interesting and this would have been a highlight. The gluten free offerings were limited for my wife. Vicki the cruise director was very energetic, funny and a big plus on an otherwise rather boring trip. Read Less
Sail Date January 2018
Was excited to travel on this new cruise ship. As usual, great service. But there are some issues. Indochine is a worthless restaurant and not worth the time. Atlantine is wonderful and the best of all options, although one night we ... Read More
Was excited to travel on this new cruise ship. As usual, great service. But there are some issues. Indochine is a worthless restaurant and not worth the time. Atlantine is wonderful and the best of all options, although one night we were turned away because no tables available for a group of 6--even if we were willing to split up. None of the restaurants that charge more are worth it. La Dame is good and so is Keiseki but we opted out since they certainly weren't worth the extra cost. Best choice is Keiseki for lunch. Incredible sushi. Love breakfast at La Terraza and dinner there is pretty good. The Grill for dinner is predictable, but given weather was an issue (cold) so not a good option. Rooms are great. Butlers were very helpful. Tours in ports were mediocre to poor. But the ports themselves were kind of boring. Loved the Falkland Islands but arranged our own tour which was the same as the cruise tour and $100 cheaper per person (plus it was only for us--no bus!). Entertainment was incredible. The singers are wonderful. The lectures were also great. Worth attending. Cruise director was fun. So on board experience was good. Fitness center is too small and needs more bikes! Read Less
Sail Date January 2018
The Muse is a beautiful new ship and it will not disappoint your expectations. But, near the last minute, SilverSea pulled one of the prized destinations in favor of another day at sea. Many of our fellow passengers referred to that as a ... Read More
The Muse is a beautiful new ship and it will not disappoint your expectations. But, near the last minute, SilverSea pulled one of the prized destinations in favor of another day at sea. Many of our fellow passengers referred to that as a "SilverSea bait and switch." We agreed with that and there was never an explanation as to why they pulled that. The food was generally better than we have experienced on other high-end cruises but the kitchen cannot seem to get the meat temperature even close to what you ordered. On our first night in LaDame two of the three that ordered a meat dish rare to medium rare got medium well to well done entrees. The next night at Atlantide we had six orders of beef or lamb for rare to medium rare and three of us got plates with medium well to well done meat. That frustration with that fundamental kitchen mistake continued throughout the cruise. They really need to fix that problem. Our butler was well meaning but not very hospitable - especially toward my wife and the wife of a neighboring suite that he took care of as well. However, two couples we were also traveling with on Deck 5 had an exceptional butler. The Cigar club on Deck 8 was a marvelous place to enjoy a cigar and fine scotches. The biggest disappointment (beyond the bait and switch) were the excursions. They were widely considered awful and awfully expensive. Of course, there were a couple exceptions to that general rule. If I were ever tempted to do that cruise again (and i never will be so tempted), I would book private excursions. Read Less
Sail Date January 2018
My wife and I wanted to see Chile and Argentina. We had actually previously scheduled a trip on another cruise line a few years ago but a serious illness of a family member caused us to cancel. Subsequently, several friends recommended ... Read More
My wife and I wanted to see Chile and Argentina. We had actually previously scheduled a trip on another cruise line a few years ago but a serious illness of a family member caused us to cancel. Subsequently, several friends recommended SilverSea. They are absolutely correct. The Silver Muse is as good as it gets. Our cabin [suite] was beautiful, very good size, had a walk in closet, a great bathroom with a stall shower and soaking tub. There are two TVs built into large mirrors, a nice sitting area and a large veranda. Service was outstanding with an excellent Butler and an excellent maid. Dining is great with nine restaurants, most of which were superb. My only complaint is why there is an extra fee for two of them when those two are no better than the others. Liquors and wines were uniformly excellent. Bar service again excellent. In Dolce Vita, Anwar, a server was amazing. The pool area is fine and very comfortable. Night entertainment is quite good. I do think the lectures should be more oriented to the ports and what is notable about them. Our only negative is that sometimes leaving the ship for a tour was total chaos. Most excursions were fun and quite good. The exceptions being horrendous food service in Coyhaique City and initially in the hotel in Santiago. Our additional complaint is the Check In at the Park Tower in Buenos Aires. In every other way the hotel is fine though it could use some renovation. Read Less
Sail Date January 2018
We had a previous experience on SilverSea which was delightful and we wanted to try them again. SS did not disappoint us as the dining, entertainment, staff were all first rate. The shipboard services are excellent from butler to laundry ... Read More
We had a previous experience on SilverSea which was delightful and we wanted to try them again. SS did not disappoint us as the dining, entertainment, staff were all first rate. The shipboard services are excellent from butler to laundry availability. The shore excursions on this trip were somewhat limited by the ports of call (only 2 ports). The ones we were chose were very good except the Andes Highlights - very interesting scenery up to a mountain village for a brief tour and lunch. The guide was excellent with much historical and geological information that made the long drive interesting. The village itself was not very attractive but surrounded by magnificent mountains. A total of 9 hours was a bit long but not sure how it could have been changed. The other excursion was from Paracas and toured the Ballesta Isles which was very interesting. The guide was well versed in the local history and the animals that we saw. The entertainment was varied and for the most part very good. All skilled performers from musical to dance to guitar. We particularly enjoy the diverse group of passengers on SS cruises. The people come from many countries including the UK, Australia, Europe(Germany, France, & Italy), Asia and the USA. Very interesting and personal group of mostly well traveled people. Read Less
Sail Date January 2018
Wonderful ship, impeccable service, great food. Silversea has outdone itself with the Silver Muse. Every luxury anticipated and offered. Most important, the crew was first rate and catered to every interest and whim. Silversea ... Read More
Wonderful ship, impeccable service, great food. Silversea has outdone itself with the Silver Muse. Every luxury anticipated and offered. Most important, the crew was first rate and catered to every interest and whim. Silversea never says “no” to any reasonable request. The ambiance onboard was just about perfect and the cuisine especially great with so many new and varied dining opportunities. Our cabin was spacious and in excellent taste. The many different venues onboard catered to just about every interest. And the diversity of restaurants and cuisines made choosing a daily dining experience challenging but in the end rewarding. The only blemish on an otherwise great experience was the absence of truly memorable shore excursions, with the great exception of front row seats at Carnival! However, ever South American cruise line suffers the same fate as there are too few noteworthy ports and thus too few good shore excursions. Can’t change geography or culture to suit cruising tourists! Read Less
Sail Date January 2018
We chose this cruise when it was shortened from 18 to 12 days, ending in Lima rather than Valparaiso, which became an optional 5 day extension. We knew that there would be 5 days at sea, and assumed that those days would essentially be ... Read More
We chose this cruise when it was shortened from 18 to 12 days, ending in Lima rather than Valparaiso, which became an optional 5 day extension. We knew that there would be 5 days at sea, and assumed that those days would essentially be like staying at a 5 star hotel, and they were in some ways. There were 4 ports of call, but we will return to this. The cabin was beautifully appointed as was the entire ship. One could dine in any of the 6 restaurants, with 2 having a surcharge. All but one were excellent and commensurate with a ship of this caliber, with the exception of La Terraza, which served breakfast and lunch, but became an Italian venue for dinner - clearly inferior on all levels, with poor timing (forever) and average food. As for entertainment and activities, fair at best - clearly subpar. On prior voyages with Silversea, there were activities on the deck - pilates, yoga, etc. Here they were relegated to an interior stretching room and limited to 8, which filled immediately. Lectures were in a dark theater at 3 pm rather than in the Panorama lounge, a large space that could accommodate large numbers, with windows as well as a darker corner for slides. Earlier cruises had one night of Dinner Under The Stars, a wonderful buffet on deck - not here. I think that you get the message. The main pool deck even lacked background music - there was one afternoon with live music as background . As mentioned the service was excellent. Last but not least, the ports were fair. Cozumel, where we arrived on a Friday, along with four five thousand person boats. A tour that we bought from the cruise line was SO horrible that the cruise line refunded the cost of the 12 hour debacle. The other ports were fine.................clearly more thought and vetting needs to be done with the subcontractors.................so that's it. I certainly will research the passenger population as well as the ports for the next voyage. I hope that the "kinks" will be ironed out, as the line becomes more familiar with the ship............. Read Less
Sail Date January 2018
This was our first cruise for many years and we went with good friends. It was generally enjoyable but certainly not outstanding. The cabins were comfortable and the staff well trained and invariably pleasant and helpful. There are ... Read More
This was our first cruise for many years and we went with good friends. It was generally enjoyable but certainly not outstanding. The cabins were comfortable and the staff well trained and invariably pleasant and helpful. There are many restaurants on the Silver Muse. Food is fresh and plentiful but not particularly exciting and at La Dame, where passengers have to pay extra to dine, I could discern no appreciable improvement in the standard of cooking. However, the pizzas were good, but the ice cream disappointing. The pasta ( it's an Italian ship) was quite good but, again, not exceptional. Generally , the desserts ( and I love dessert) were fairly generic - looked beautiful but did not taste as good as they looked. To my delight, but a sad comment on the quality of the food, I did not put on an ounce during this trip. Cocktails were good and wine was plentiful, but not what I would describe as premium. We had a very ordinary red from the special wine list ( charged extra). At sea days were spent in various activities. I was annoyed that the Spanish lessons and Bridge lessons were on at the same time. Lectures from guest lecturers were generally of a good standard, relevant and interesting. The shows mostly began at 10pm which was a bit late for us and those we did go to were not impressive. The shore excursions were marred by guides who generally did not know their subjects in any depth and whose limited English made it difficult for them to make the most of interesting sites. The description of the excursions did not match the reality - for example, on one, we were told we would see how tequila was made and visit a chocolate factory - we were , in fact, taken to sales venues and given a short talk about the production of tequila and chocolate and then encouraged to purchase these items. On other excursions, more detail would have been a welcome aid to decision making about whether to go or not. We hired a car, driver and guide in Lima and this was a terrific excursion. The guide was well informed and helpful and was able to show us most of the sights we had nominated as interesting and found a local restaurant for lunch where we were able to sample typical local dishes - the food was interesting, tasty and inexpensive - and the guide had lunch with us and chatted throughout, giving us a snapshot of life in Lima and the surrounds. I would definitely organize a private tour again in preference to going on organized excursions. The experience was not bad enough for us not to consider travelling with Silversea again, but our expectations will be more in line with reality next time, and we will have learned from experience how to maximise our enjoyment of the holiday. Read Less
Sail Date January 2018
Cruise from Fort Lauderdale through Panama Canal and down to Santiago, Chile. Great travelling through Panama Canal for first time. Friendly efficient crew. Service always fast and courteous. Good food with wide range of restaurants, some ... Read More
Cruise from Fort Lauderdale through Panama Canal and down to Santiago, Chile. Great travelling through Panama Canal for first time. Friendly efficient crew. Service always fast and courteous. Good food with wide range of restaurants, some require booking, others open seating. Menus changed after about a week. Some dishes indicative of areas we visited. We went to La Dame (signature restaurant) extra US$60 each - excellent, but once was enough. We had no trouble regarding attire for dinner, but heard some guests had been sent back to get jackets. Cabin spacious (1010 Silver suite), well presented and maintained. Evening Shows (singers, dancers) were at 10 pm at start of cruise. When offered at 6:15 much better attendance. Daily Chronicles arrived about 6pm at night detailing activities for next day. Not much to do on "At Sea" days. In addition to guest lecture (1 or 2) there were small groups to learn bridge or Spanish. TV's around decks showed position of all Silversea vessels. Would have liked to have more details of our vessels progress - more detailed map with current position, weather, distances to next port etc. Ports - mostly commercial so need shuttle to port entrance and not enough visited on this cruise (long distances). Excursions - all extra charge and not much offered. This may be partly due to it being developing countries. Cozumel -drive around island. Belize - Laminai Temple with Mayan ruins worth doing but involved over an hour each way in open top motor boats. Roatan Island - good snorkelling, but beach (Big French Key) was pretty basic - set up for daily visitors - beach lounges and lunch. Manta, Ecuador - visit to Wildlife Park was basic. Many tours seemed geared to sell local products. Lima - hired private car for all day excursion - this was worth while as visited sites we wanted. In Arica, northern Chile we just wandered around town, museum, pleasant visit. Disembarked at Valparaiso and did tour to Casablanca Valley wineries before drop off at airport about 4pm. Some had long wait till flight. Read Less
Sail Date January 2018
For those who are familiar with Silversea and are wondering about the new ship, I will review a few details, mostly good, some not so much, in the latter part (skip the first paragraph), but I would like to start by making one thing clear ... Read More
For those who are familiar with Silversea and are wondering about the new ship, I will review a few details, mostly good, some not so much, in the latter part (skip the first paragraph), but I would like to start by making one thing clear for the uninitiated: by far the main reason one chooses this line and pays a significant multiple of the regular cruise line prices is the clientele. It can cut both ways, depending on one's preference, so I will try to explain for those who might be wondering what they would be paying extra for and what the experience might look like without passing any judgment whether this is the right place for you. For client selection, the steep price is coupled with a very conservative dress code - there are very few "casual" days (and even that does not mean shorts, flip-flops, tank tops, etc), and "informal" means jacket for gents that is required on most days, plus 2-3 formals (tux or business suit) per 10-15 days. Even on informal days many passengers wore suits and ties... The company actually had to reverse an initial more casual policy because of customer demand (https://www.cruisecritic.com/news/news.cfm?ID=8009). Both factors yield not only a well-heeled, but also a rather sophisticated international crowd. It is like a club of old money plus newly minted members who can fit in on multiple criteria besides money. Let me share two overheard conversations to illustrate. "Our daughter came out and married young..." If you are wondering whether this refers to the person being gay, you are mistaken. The reference is to a debutante, and if you don't know what it means, maybe this is not a place for you. The other example was a story by an amazed physician whose hedge fund manager patient showed him how he can change the illumination color on top of a NY skyscraper visible from his penthouse with his cell phone, because he owned the building. Getting the drift? A Boston Brahmin would be a typical guest. The wardrobes, watches and jewelry just reinforced the obvious, and quite frankly surprised us a bit - we usually do not bring tens of thousands of dollars worth of stuff to the ship, especially because typically we have a land portion before/after the sailing - kind of silly to haul it to Machu Picchu! This might not be everyone's cup of tea (no extended pinky if you are consuming it!), but we had a very good feeling, because despite the obvious wealth, people did not seem overtly pretentious, were certainly not intrusive, and maybe the dress policy weeded out potentially annoying nouveau riche (?). We do not socialize a lot on cruises, but all guest interactions were polite, pleasant and sometimes even interesting. OK, call me elitist, guilty as charged! Now more tangible characteristics starting with those that truly distinguish Silversea. The most extraordinary experience is the butler service. Our butler Rahul not only fulfilled every request in the most professional manner, but he anticipated certain needs and proactively addressed them. No wonder, because the butlers on Silversea are trained in the same school whose alumni work at the Buckingham Palace, and I believe that the Head Butler actually did work there. There are other nice service touches, such as a pool guy coming by and cleaning glasses (as in sunglasses and reading glasses). A rather amazing experience was acupuncture by Shiroto-sensei in the spa. Quite "simple": she ameliorated long-standing health problems for both of us, and we also saw a written testimonial by a customer that verges on a medical miracle! It is hard to overestimate how big of a difference such an individual can make for the trip as a whole. Overall, the food was quite good with a great variety and IMHO it surpasses our previous cruise experiences incl. Silversea. It is probably impossible to create a Michelin-level dining on a ship, but most of the restaurants are just a notch below with the emphasis on excellent ingredients and fresh preparation. La Terazza is probably the best choice, as it serves a classic Italian repertoire (being an Italian company probably helps) without any compromise, and it is more spacious with better views than all the restaurants on Deck 4. For atmosphere, Silver Note with a fantastic music duo is the best, but the food is kind of lackluster there - limited selection with some real flops, like the crudo sampler that was, well kind of a joke (miniscule portions, I'd say sub-gram range, of fish crumbs placed in tiny wells that seem to be more geared towards escargot, and then half of the wells essentially empty with a few specks of the same spice...?). Our best routine then evolved into a dinner in La Terazza, followed by a few steps to the bar seating in Silver Note at 9am to enjoy the music. Atlantide is very solid (meat/steaks are quite good), the Indochine is OK, while I would not recommend the Kaiseki if you know the real Japanese food. Did not try La Dame, if I want a really haute cuisine, I'd go to Jean Georges. At the pool deck, Spaccanapoli has the best true Italian pizza, and I'd do the Grill for dinner once max. The selection of complimentary wines is quite good and satisfies even a discerning oenophile, while the cocktails are expertly made with premium spirits. OK, now some question marks and complaints. The first one is very subjective and has to do with the ship's interior design. It is all "man-made" materials, fake plastic wood, faux leather, etc., which did not appeal to us. The hotel director explained that these are the new ship building safety codes (everything must be fire resistant). I don't know, but some of the other ships that we have sailed in the past seem to have more natural materials, or at least they were better fakes. Did not care much about the art, either. If confused or in doubt, go to Sotheby's and get yourself a few 17th century maybe not so famous Dutch guys, and/or lesser known Impressionists for $20-50K a piece. Finally, the "atrium" is an architectural miss. I understand that one cannot have a typical soaring atrium of the big ship variety, but here is an idea: staircase made of transparent material...!? It's a quirky side-bar, but I could not resist mentioning it (see attached photo): the hallway carpets have a dizzying pattern that seems designed to induce/enhance sea-sickness? The biggest weakness was the land concierge. They were essentially focused only on packaged excursions, which we generally abhor and rarely take. I thought that aggressive excursion peddling is a sole MO of cheap cruise lines...? Even the "lectures" on ports of call were 100% regurgitation of the excursions - what a waste! On our previous cruise there were tons of useful port information and a knowledgeable concierge (in some cases even dedicated local ones for specific ports) with all sorts of hints. Here close to zero, to the level of embarrassment. Our first two ports of call were Cozumel and Belize, where probably the #1 activity one can think of would be scuba diving. We were told that that there were no excursions with scuba diving, because they always had to cancel them in the past due to a lack of interest, and that there were only snorkeling trips. OK, we hate excursions anyway, although in our experience almost every boat going out can, and in many cases does combine scuba diving and snorkeling. More importantly, why can't the concierge just book us with a scuba shop? Instead, after 3 visits to the desk, I finally got a list of scuba shops from the internet in Cozumel for me to check. Excuse me, I can google myself...! Then upon my insistence, they tried to book something, but neither of these shops had the right start time (either too early or too late). It also turned out that these shops were quite far from the dock (nobody had a clue about the layout of the port, distances, etc.). When we disembarked, just outside the port entrance, there was one scuba shop after another, I simply walked in and in 30min I was on a boat heading to a reef... Wouldn't a concierge actually know this by just visiting the port once, let alone do some research or have a local contact? To add insult to injury, when we actually did book an official excursion (diving with sharks in Honduras), one of the staff had no idea what was required (like filling out a card with equipment needs, etc.). To be fair, most of the negative experience was with one staff member and another one was much better. Besides the brilliant experience with Shiroto-sensei with acupuncture described above, the spa has glitches, some of which could easily be avoided. Very often the front desk is empty, which is explained with a sign noting that all personnel are busy with clients. Besides the inconvenience of not being able to schedule anything, the real problem is that one can get keys to the gym lockers only at the front desk... Furthermore, most people book treatments on sea days. When I was booking and asked for appointments on sea days, the lady did not know when the sea days were, and it took her 5min to find out!? I also think that the gym size, and even worse for the sauna (max 2 people with one shower???), are not adequate for 500 passengers. Entertainment is OK, but uneven. The piano players Natasa and Milan and the duo in Silver Note are world-class, as was the Uruguayan guitar player in the main theatre, but others not so much. One can understand that a mid-size ship cannot mount a big production, but recruiting more solo top artists should be in the realm of possibility. All in all, I see that I have assembled a long kvetching list, which reflects my desire to point out things that can be fixed (does Silversea read these reviews? They asked me to fill this out, so hopefully yes). However, overall this is a memorable experience and I would recommend Silversea to anyone who is interested in this type of a cruise. Read Less
Sail Date January 2018
We chose this cruise for two reasons, the itinerary and the Muse being an elegantly new ship and weren’t disappointed. Overall the ship is well appointed in a neutral palette with pleasing art. The suites are bright, airy, spacious and ... Read More
We chose this cruise for two reasons, the itinerary and the Muse being an elegantly new ship and weren’t disappointed. Overall the ship is well appointed in a neutral palette with pleasing art. The suites are bright, airy, spacious and have loads of storage. For us the chair and sofa could be more comfortable. We had no problems with noise and the television/entertainment system in the mirrors is ingenious. You have two viewing options, seated or from the bed. Servicing of our suite was impeccable. Our suite attendant, Jobie, was so attentive to our personal requests, especially with making our bed more comfortable for our needs. For us our major complaint is with the dining venues. We experienced weather where outdoor dining was not an option. That automatically eliminates the Grill (Hot Rocks in the evening) and Spaccanapoli. We cruise to relax and not to be held to dining in formal attire. We do dress very appropriately for the evening but choose not to wear tuxedos, dinner jackets, ties and evening gowns. With that said, dining in Kaiseki or La Dame is then not an option. Thus, that leaves five options, Atlantide, La Terrazza, Indochine, Silver Note or room service. Two of the above require advance reservations well before your cruise departure date. The menus are set for one week with very few or no nightly specials so a 17 day voyage became tiresome when dining in the evening. The Arts Cafe needs much improvement in food selection and level of service. An elegant afternoon tea in the Reception Lounge would be a lovely addition to the shipboard experience. Puzzling, the setting in the Arts Cafe is not befitting in elegance or size for 596 passengers to enjoy afternoon tea. Ports of call were either excellent or very good. I will say we did use use 6 private tour excursions and 4 ship excursions. What is important to you when you select a cruise dictates your choice. For us, the shipboard dining experience needs to be revamped. The Muse excels in all aspects except dining. Read Less
Sail Date October 2017
We booked this cruise specifically to experience the fjords of Chile and to see the Avenue of the Glaciers. We had been on the maiden voyage of the Muse in April 2017 and enjoyed it, so we were happy to be on the ship again. The Silversea ... Read More
We booked this cruise specifically to experience the fjords of Chile and to see the Avenue of the Glaciers. We had been on the maiden voyage of the Muse in April 2017 and enjoyed it, so we were happy to be on the ship again. The Silversea team recognized the dining issues that the Muse had in launching and corrected them in a very good way. We liked the dress code which is now done by evening instead of location. Our cabin had no issues, 814. The service was top notch and while we are light users of the butler service, Abraham could not do enough for us. Several times a day the suite was refreshed -it was always perfect. We found the entertainment a bit light but did not always attend the shows. Of all the restaurants on board, we found the service and quality to be best at Atlantide. And therefore it was difficult to get in if you did not go early, which was not our first choice in timing for dinner. Indochine was much better than the April cruise and we went here often. La Terrazza was consistent but we always seemed to get seated in the back room, which we did not enjoy. I think Kaiseki is just OK and not worth the extra charge. This trip had quite a number of days at sea and we were blessed with excellent weather. This was quite extraordinary according to the Captain. All is all, an excellent experience and we booked another cruise in Asia! Read Less
Sail Date October 2017
Cruise was chosen for itinerary and experience with this line. Overall, a new, contemporary ship beautifully done with generous size cabins, public areas. The service through all departments was virtually flawless. There are eight evening ... Read More
Cruise was chosen for itinerary and experience with this line. Overall, a new, contemporary ship beautifully done with generous size cabins, public areas. The service through all departments was virtually flawless. There are eight evening restaurants on board, two of which are additional cost, two outside. We don't think extra cost restaurants are appropriate at this "all inclusive" level. The real problem is a limited menu selection in each venue, which for the first 20 days never changed. Shortly after the first 18 day segment, a special of the evening appeared in two of the larger venues, perhaps the result of passenger feedback. The special, typically continental, made little sense in Indochine, the Asian. The two outside restaurants, were too cold to enjoy for many days. Unlike other luxury lines, there were no regional or country specific full menu offerings on some evenings. The Silver Note opens at 8:00 PM for a couple of hours, with a very limited menu. There is no casual dining both in dress code and atmosphere. While food quality and presentation was always superb, there is a lack of sensitivity to availability of dietary requirements, ie. sugar free. Ship ran out of Non alcoholic wine in twenty days. Normally stocked, and requested by us in advance for cabin, none was brought on in Florida at start of cruise. Senior officers said they did not have the authority to bring it in from US, but had to wait two weeks plus for a sister ship to supply them. Entertainment was limited and repetitive. Ran out of American Chardonnays and Becks with a very limited beer selection, hardly any regional beers brought on. Read Less
Sail Date October 2017
New ship; opportunity to traverse Panama Canal. Love there decor of there Muse along with the spacious Silver Suite cabin. Dining choices were interesting with no problem in obtaining seating in venue of choice. Land tours were much the ... Read More
New ship; opportunity to traverse Panama Canal. Love there decor of there Muse along with the spacious Silver Suite cabin. Dining choices were interesting with no problem in obtaining seating in venue of choice. Land tours were much the same as in previous cruises: some wonderful, others not so. Need to better study options. Can't say enough of the Muse. Brings Silversea to another level, while not losing any of there charms of its smaller sisters. Was concerned that the Main Dining Room was removed; but the varied choices and similarity of Atlantide to a large dining facility easily removed any concerns. Thought quality of lecturers was better in general than we've experienced. Particularly enjoyed the gentleman who gave fun talks on show biz personalities from Sinatra, to Irving Berlin, to Judy Garland. Cabin service was basically the same, with wonderful Butler and Room Attendant staffing. Like the more Television options, particularly the inclusion of ESPN and MSBC. What's not to like!!! Read Less
Sail Date October 2017
14th – 31st Oct 17 Fort Lauderdale to Santiago aboard Silver Muse Silver Suite #1007 Having sailed on Silversea many times before, we booked to go on this voyage on the Silver Muse a year ago. We deliberately avoided going soon ... Read More
14th – 31st Oct 17 Fort Lauderdale to Santiago aboard Silver Muse Silver Suite #1007 Having sailed on Silversea many times before, we booked to go on this voyage on the Silver Muse a year ago. We deliberately avoided going soon after its maiden voyage in Apr 17. Surely, all the gremlins would be fixed by Oct 17? In Apr 17 we started to monitor the reviews on Cruise Critic. They seemed almost completely negative. So many complaints – some pretty serious. We almost got to the point of cancelling. But we were looking forward to the itinerary. So, with trepidation, we suffered the 9 hour flight to Miami and, after a night at the Marriot in Fort Lauderdale, we embarked on Silver Muse. The first point to make is that, once on-board, we were told that the much criticised reservation system had been modified and that Atlantide and Indochine – the two side-by-side biggest restaurants - were now open seating. To be fair, we had already made reservations for every night online before we left and we pretty much kept to our plan anyway. But I could see that many guests were very happy that they could now dine when they wanted and with whom they wanted. It was a daft concept anyway and ‘good riddance’! The Dress Code had also been altered so that, rather than applying by restaurant, it applied by night. Most nights were casual or informal. On the few formal nights I counted 50% of men with dark suits and ties rather than evening dress. Other changes related to the menus – which now change every 7 days (or thereabout). Heaters had been installed on the pool deck to allow dining in colder climes. Also, it looks like fresh fish was loaded wherever possible. All great changes! Décor I really liked the light, modern, tasteful décor. We had been on the new Regent SevenSeas Explorer which had dark wood, sequined cushions and ‘Bling, Bling, Bling’. The Silver Muse was much more to my taste. Silver Suite #1007 Our Silver Suite was really spacious – over 700 sq ft- and had everything you could desire. As well as Butler Service, Silver Suites come with free laundry and complimentary internet access (ie NOT limited to 1hour per day as in most other suites). Worth saying that the speed of the internet is the fastest and most reliable I have experienced on a ship. Our Butler – OKI – was excellent. Apart from the usual stuff like bringing us tea in the morning and afternoon, he went the extra mile. I always found my shoes freshly cleaned and wrapped in tissue! Our chambermaid – ROMELYN – did a great job. Always spotlessly clean. The niggles we had revolved around there being no drawers anywhere in the bathroom, loo or dressing room. Crazy! Whoever decided that was a good idea should be sacked! Also, the Silver Suites have a totally useless corridor which could easily have been incorporated into the suite making much better use of the space. The beds were to our liking as they were quite firm. We had the best sleeps ever. Our suite was quiet (we always choose suites with no public areas above or below). The suite does creak when there is any sea motion. You could hear our neighbours TV through the flimsy walls. But they seemed to go to bed early like us so we were never really inconvenienced. We are both allergic to air conditioning and have had some miserable voyages as a result. Why on earth in this day and age you can’t control the fan strength, or even switch the AC off completely as you can in some hotel rooms, is beyond me. But the AC was efficient and the fan strength very mild. Ie it didn’t blow a gale across you at night. So we had no problems there. Fellow travellers There was a good mix of nationalities. Indeed, I’d say the British were the second most ‘popular’ after the Americans. Anyway, everyone was really pleasant. Age-wise I’d say almost everyone was 50+ but without the preponderance of ‘very old and infirm’ you get on some cruises. I believe, however, that only about 490 passengers (the Silver Muse has a capacity of 596) were on board for this voyage – and 94 of them got off for four days to go to Machu Picchu and another 17 left at the ship at Lima. So the Muse was running at far less than max. capacity. Obviously not good for Silversea but a ship that is not full often provides a better experience for guests. The service levels everywhere – from bars, restaurants, around the pool and in the suite – were really excellent. Could not be faulted. I wonder what service is like when ship is full? Food We do like our food. Therefore the criticisms in the 70+ previous reviews were pretty alarming. Of course, they might have taken these criticisms into account and changed things – as they had with the reservation system. But on our cruise we thought the standard of the food overall was excellent. Breakfast is faultless whether you go a la carte in Atlantide or buffet in La Terrazza. You can literally get anything you want. Eggs always cooked exactly as I had asked for. Lunch is either on the pool deck, buffet in La Terrazza or a la carte in Atlantide. The pasta station in La Terrazza is excellent and there is always a ‘roast of day’ as well as many other choices. On deck they grilled freshly caught fish on many days. The sea bream on our first sea day was a high point. You have 8 restaurants to choose from:- Atlantide was pretty good. I thought the lobster salad as a starter was v good. Indeed I had it several times. Service was good – attentive, friendly and no noticeable delays. Food was hot. Wine choice (we never paid extra for any premium wines) was good. However, on one night the restaurant was full and the service level suffered accordingly… Menu changed in the last week. Indochine had a great modern layout. The first dinner we had here was the star of the whole voyage. Foie gras starter, the Kamchatckacrab legs main and sesame fried bananas for dessert. Pure magic. We went three times. They changed the menu on the last night. Personally I preferred the first one! La Terrazza – Serves dinner too. Good standard of Italian food with wide choice so you can visit several times without repetition. We would have preferred to select out own antipasta but we discovered that you could ask for a shared antipasta plate as a starter. Silver Note. Very relaxed with music. Food ‘OK’ but nothing really special. My lobster with mashed potatoes was disappointing. The plates were ridiculous -particularly the ones that resembled a snowy volcano. Bring back proper plates! The Grill – This is the Deck 10 restaurant by the pool which serves lunch (everything from grilled fish of the day to burgers and chips) and at night becomes a ‘HotRocks’ venue. We really enjoyed cooking our own prawns, steak , lamb chops (other choices were available). Could have done with a wider range of starters (just salads on offer). The newly installed heaters were appreciated as we ventured south and it got colder. La Dame – You pay an extra $60pp for this restaurant and, frankly, we did not think it was worth it. The food on offer is no better than Atlantide. Indeed, we were disappointed on our visit. I chose frogs legs but the batter was soggy. My breast of duck came as just that. It could have done with some vegetables. But the real disappointment was the soufflé. You can judge a good chef by his soufflé which should have risen considerably and be light as air inside. This soufflé had not risen at all and was both soggy and undercooked inside. We sent it back but the replacement was little better. To be fair, every other guest we encountered spoke very highly of La Dame. Maybe we had a freak night. Kaiseki – Without doubt the BEST restaurant on the Silver Muse. The food is cooked in front of you at this Japanese restaurant. No real choice – just dish after dish. Three starters followed by mains of Butterfly Lobster, Miso Black Cod and Wagya Beef Teriyaki, followed by Tempura Ice Cream were all ‘to die for’.Worth every penny of the $60pp extra charge. We went twice! Spaccanapoli – Is the open air pizza restaurant on Deck 11. Sorry - we never went. Spa – Some say the Spa was small but the treatment rooms were fine and well equipped. I had two massages from a young lady called Briony. Excellent – although they did cost $249 each! Entertainment/Lectures Corey Sandler was, without doubt, one of the best ‘Destination Lecturers’ we have had on any cruise. He had that mix of knowledge and wit. We seldom go to the shows at 10.00pm. On this cruise they had entertainment that started at 6.30pm and, as a result, was extremely well attended. Indeed the theatre as full! Not only that but the shows – opera, show music, classic rock etc.- were of a very high standard. They ended at c7.10pm when we went off to dinner. I don’t know why more cruise lines don’t do this. As usual, we participated in Team Trivia each afternoon with the Cruise Director – Jimmy – who was very good. It always astounds me how seriously everyone takes this and, indeed, how extremely knowledgeable our fellow guest are! Excursions You have to pay extra for all the excursions. Our bill for the 18 days came to more than $4000. They were mostly enjoyable. The exceptional trips were: Lima - Peru Civilisations & Private Hacienda which included a display by Peso horses and associated dancers. Lima – Colonial Lima which included a wonderful visit to private villa. BTW – Traffic in Lima is terrible and we spent many hours in traffic jams Pisco - Flight over the Nazca Lines in a Cessna. This was, for me, THE high spot. Although it did cost $798 for the two of us. Arica, Chile – Atacama Coastal Trek. It was such a joy to get some decent exercise walking for about 2 miles along the fantastic coastal path. Some well-made, some just a sandy ridge with a steep drop, even some scrambling over rocks. We saw sea lions, lizards, brightly coloured crabs, rock pools teeming with fish and, of course, lots of birds like pelicans and vultures. Really great trip. Worst excursion by far was: Matarani, Peru – Mejia National Sanctuary. Over four hours on a minibus – most bumpy over unmade roads. We got out, I guess, for 20 minutes in total. I have seen far more birds in my garden at home. A real disappointment. Just a warning to guests who decide to go out on their own in these ports in Peru. The ship is usually a long way from the port security entrance. Guests taking private taxis were dumped at the port gates and had huge problems – and not a little danger – getting from there to the ship at night. Be warned. Several other cruise lines (eg Scenic) have moved to equipping guests with audio headsets for excursions. We prefer that as you can always hear the commentary even if you wander away from the guide to look at something. Alternatively, you can switch it off on the coach if you have a guide who thinks it is their job to fill every minute of a two hour journey with talk… A personal note to the management of Silversea Compared to the experiences of those who had sailed on the Silver Muse in the early months since its launch in April 17, we seem to have had a better experience than many. Certainly, better than the majority of those who have taken the trouble to write a review for Cruise Critic. Silver Seas have listened to its critics and had changed a whole host of things like open seating in the main restaurants, a sensible dress code, changing menus on a regular basis, more fresh, local food, heaters on the pool deck grill etc. But Silversea has been a leading cruise operator for decades. Not only that but they should know their clientele well as they have a very high level of 'repeat business'. We now have 100+ nights on Silversea. So all these changes just put the Muse back doing it the 'tried and tested' way employed on their other ships. But there are issues on the Muse that are more difficult to fix. Why can't the theatre accommodate the Captain's Welcome or Farewell parties? Why is the Dolce Vita lounge so huge it resembles an airport waiting area? Why do the bathrooms and dressing rooms have no drawers? Why are there no 'coffee corners' where you can go to help yourself to a coffee/tea and a biscuit? Why is it impossible to hear any of the announcements in your suite? It was a standing joke that everyone opened their suite doors to hear the announcements! Why do the ceilings creak? Why can you hear your neighbour's TV in your suite? I could go on and on. Then there are the staff. The staff on Silversea are exceptional. They have made every cruise we gave been on. Indeed they were exceptional on our cruise this time too. But they weren't like that in the earlier Muse cruises. I asked several staff members about this and got the same story. Silversea took on a lot of 'new to Silversea' staff initially. The combination of inexperience plus the constant complaints from guests meant that many resigned (I was told). All the staff we met on our cruise been drafted in from other Silverseas ships - often we were told at short notice. On our cruise, the Food and Beverage Director of the whole Silversea fleet was in board supervising the changes to the menus. Remember this is SIX MONTHS after its maiden voyage. The point I would make is that all of these are basic management failures. I hope the Project Manager for the Muse has been fired because he would have no place in my own company having made so many basic and totally avoidable mistakes. I know several people who sailed on those early Muse voyages who have vowed never to sail Silversea again. That inflicts huge damage on a company that relies on customer loyalty. At the very least I would advise Silversea to let these people know of the changes that have been made and maybe offer them some incentive to try the Muse again. We had a great cruise. The Silver Muse is a lovely ship. With a few further tweaks it could become what it clearly intended to be - The best luxury cruise ship in the world. Read Less
Sail Date October 2017
You would think this is the greatest boat in the world. I've got news for you--sail with Regent or Seabourn instead. The pre-cruise hotel night was outrageously priced. The transfer from the hotel to the Silver Muse was unnecessarily ... Read More
You would think this is the greatest boat in the world. I've got news for you--sail with Regent or Seabourn instead. The pre-cruise hotel night was outrageously priced. The transfer from the hotel to the Silver Muse was unnecessarily delayed by the bus company. The cruise was egregiously overpriced, not only the cruise fare itself but also the shore excursions. Beware of the add on charges for dinner at two of their restaurants. The food at best is only comparable to our other cruises. The entertainment and lecture theater at the rear of the ship only has one level, no balcony! The Dolce Vita area on Deck 5 is oversized and plain. The gym does not have enough stationary bicycles for morning workouts. There is incredible pressure exerted by the spa staff on the passengers for expensive pain relief treatments. For a new ship, the "deluxe cabin veranda" bathrooms were embarassingly small, with only single sink basins and a small triangular shower stall with no room for a single bather to turn around in. The movie choices in the cabins were exceedingly limited and dull. The butler couldn't even keep the cabin refrigerator stocked with pineapple juice at all times. When I asked him for grape juice, he replied that he wasn't sure that item was available. Overall, this cruise did not represent value for value received. Read Less
Sail Date October 2017
We chose this cruise because of the total navigation of South America. Unfortunately, we also chose Silversea's newest and largest ship, the Silver Muse. As seasoned Silversea cruisers we have loved all of our previous cruises and all ... Read More
We chose this cruise because of the total navigation of South America. Unfortunately, we also chose Silversea's newest and largest ship, the Silver Muse. As seasoned Silversea cruisers we have loved all of our previous cruises and all of Silversea's ships, but the Silver Muse is, to date, a litany of disappointments - none of which is down to the ship itself. which is lovely. It seems to my wife and I that Silversea have decided to try a larger ship concept without considering why Silversea clients come back year after year - "Intimate Cruising". The suites and room staff service is still the "Intimate Cruising" that Silversea is renowned for, but they don't seem to have been able to transfer this to the restaurant functioning of a larger vessel. Most at fault is the dining - The Atlantide (the main dining room) has not had a menu change for three weeks, the same applies to the other restaurants and dining areas. The restaurant staffing also does not seem capable of serving the larger dining room and number of diners with the same 'intimate' wine and food service of the rest of the fleet. School report 5 out of 10 - must do better!! Also, the quality of the new in-suite entertainment system is excellent. Unfortunately however, the choice of viewing is extremely limited and the sound proofing between the suites is totally inadequate - to the point that we can hear the adjacent cabin's TV over and above my wife and I's conversation. Our recommendation - don't try the Silver Muse until these issues are resolved!! Read Less
Sail Date October 2017
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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