2 Helpful Votes
Sail Date: January 2019
We had been on a Silversea cruise to Alazka on Silver Shadow and loved the size and service. The Muse was even better. We traveled with my Brother and his wife and it was there first Silversea experience. From the minute we arrived at the ... Read More
We had been on a Silversea cruise to Alazka on Silver Shadow and loved the size and service. The Muse was even better. We traveled with my Brother and his wife and it was there first Silversea experience. From the minute we arrived at the terminal Silversea treated us with class and diginity. We arrived at Sydney terminal at around 11am and thought we would try and drop off our luggage. We were pleasantly surprised that we were allowed to get on the ship and start our cruise. What a bonus. The service was amazing. After 2 days almost every crew member knew our names. We sat at the pool bar and ordered 4 separate drinks (Joey is the best). The next day he saw us coming and prepared the exact 4 drinks as ordered the day before. Sounds simple but it was special. The best addition that the Muse had was the pizza restaurant. We are pizza snobs and love Neopolitan style pizza. The pizza chef is from Florence but he had it down pat. Amazing Diavola pizza, almost as good as we had in Rome. We cannot say enough about the various restaurants. No complaints anywhere. I have read other reviews and we are either easy to please (Do not think so) or others may be expectting Michelin star restaurants. We spent a good amount of time at the pool deck with other couples we met and the pool staff were incredible. So many special people attended to everything we asked for and then some. The Muse has so many places to get away from it all and get an espresso, snack or a drink. The additional size of the Muse (%50 I think) compared to the 400 on the Shadow was not noticed. I could go on and on but have to go back to work. Congratulations to the Silversea team, a home run. We already booked our next cruise (On the Moon) Read Less
2 Helpful Votes
Sail Date: December 2018
From the moment we boarded The Silver Muse we were treated like royalty. Our suite was off the charts! Our butler catered to all our needs. The tours were great, the shows awesome and the food scrumptious. If an employee saw you standing ... Read More
From the moment we boarded The Silver Muse we were treated like royalty. Our suite was off the charts! Our butler catered to all our needs. The tours were great, the shows awesome and the food scrumptious. If an employee saw you standing and you looked like you needed something they were right there to cater to all your needs. For us, our Cruise Director Vicki VanTassel made us laugh several times a day. A previous singer and( I think comedian). Or she missed her calling. She joined the show for some impromptu entertain. She actually made the show on a least one occasion. We celebrated Christmas and New Years on the ship which was totally incredible. The ship was decorated elegantly for the holidays.Our tours were well planned out and enjoyable as well as educational. We would definitely do another Silver Seas cruise. This was our second. We're hooked!! Read Less
1 Helpful Vote
Sail Date: October 2018
This was our first Silversea cruise. We chose this cruise because of their unique destinations and excursions. Being a smaller ship was a plus too. First... the food was incredible; well seasoned, flavorful and well presented. So many ... Read More
This was our first Silversea cruise. We chose this cruise because of their unique destinations and excursions. Being a smaller ship was a plus too. First... the food was incredible; well seasoned, flavorful and well presented. So many choices and so many dining options that you never have to repeat yourself. Our butler was always on top of things and went the extra mile for us in locating non-alcoholic beverages for our suite or anything else we would enjoy. Our cabin was spacious, bright and airy. We never felt like we were on top of each other. The closet space was refreshingly large with ample hangars and drawers. The lectures were very interesting and there was something for everybody. Nice mix. We did not partake of many of the offered activities this time and the late night entertainment was too late night for us. We did attend the 6:15 opera and would like to see more entertainment during the matinee timeframe. Ports were fascinating and our tour guides were very knowledgeable and engaging. This was a very relaxing cruise for us where we could come away refreshed. I thoroughly appreciated the library on the 11th deck. My secret place. Professional staff from the cruise director to the room attendant. 6 stars. Read Less
1 Helpful Vote
Sail Date: September 2018
It was recommended to try and the dates worked into our time schedule. We thought it was a nice balance between being active and having time to relax on board ship. Having the personal Butler and maid was a very nice touch. All personnel ... Read More
It was recommended to try and the dates worked into our time schedule. We thought it was a nice balance between being active and having time to relax on board ship. Having the personal Butler and maid was a very nice touch. All personnel on the ship were all nice, helpful and extremely pleasant. It would be nice if basic excursions were included in the pricing. We were disappointed that we were wait listed on many excursions. Internet on the ship was included but it ended up costing us additional fees (unknown to us- until we got home) through our phone carrier. Our favorite port was Santorini & spending hours in Oia, and least favorite was Rhodes. In Rhodes we did an 8 hour excursion that was only fair (it included a Greek meal that was poor). We were in Port at Rhodes for 2 days and the old town was just Ok- crammed with locals trying to get you to eat at their restaurant or buy their goods. Other than that we loved all of the quaint ports (Nafplion, Rovinj, Dubrovnik, Corfu). As an aside- Getting to the ship in Venice was a horrible experience.and Silver Sea's should really address this. Clear instructions were not provided and we spent hours lugging our suit cases to the main port in Venice only to find out the ship was parked at another port 2 miles away. We were unable to find taxi for an extended period of time. We ran into others that were in the same situation. Overall it was a great experience and we would definitely do this again. Read Less
3 Helpful Votes
Sail Date: September 2018
We were looking at doing a river cruise to Switzerland and thought it would be a slower pace and more intimate with the area. As I searched, the Silversea came up so I took a look and saw the size of the ships smaller and ports of entry ... Read More
We were looking at doing a river cruise to Switzerland and thought it would be a slower pace and more intimate with the area. As I searched, the Silversea came up so I took a look and saw the size of the ships smaller and ports of entry to be "real" and not cruise line manufactured. It listed the guest numbers basically the same as the number of staff members and all rooms were a suite with a butler. We had done one cruise, our first, in 2010 on a very large Celebrity cruise with over 4,000 people and were not impressed in the least. We spent a fortune on the 2nd best room on the ship, thank goodness as that was the best part of the cruise. After, we decided that cruising would not be in our future ever. Then I met Silversea! There are no words to express this wonderful overall experience. The mediterranean was a dream but we would NOT cruise with the so-called "world" thousands on the ship. We will definitely cruise with Silversea again for sure. We made many new friends due to the intimacy of the ship environment. On a less than exemplary note, I have to admit that I am not a food connoisseur and not keen on many varieties of seafood; so in the ship's defense, I am sure those whose palettes are expanded way more than mine, it was probably wonderful. I went for the experience and not necessarily the food; however what I mostly had was good. The most memorable dinner was on the "hot stone", you will have to try this...amazing. And the Ship party that was called "die by Chocolate", well, do I need to say more. Wine, wine and more wine... may I say that is was flowing whenever, however, and where ever you wanted. Specialty drinks? hmmmm masters in disguise! The cabin... just delicious! Breakfast every morning in our room was just a delight! Celebrating our 38th anniversary, our butler surprised us on the last day with a decadent chocolate cake.... a sweet treat to end the cruise. Just special in my book. The excursions, some too fast to enjoy the area and not time to shop. Sometimes too much information gets lost in the desire to explore a bit on your own. I can't say enough about how Silversea handled everything from pre embarkation and post disembarkation was utterly amazing. They make one feel like royalty and truly cared for. The hotels chosen were lovely, and this is a big deal too! Too many wonderful things to report for the Silversea cruise line! We will book another for sure in the future Read Less
Sail Date: August 2018
We wanted to try the Silver Muse after hearing all about it when on the Silver Spirit. It’s amazing. I can’t actually think of anything that needs to change. The suites are lovely. We were on the eighth floor so it was quiet and the ... Read More
We wanted to try the Silver Muse after hearing all about it when on the Silver Spirit. It’s amazing. I can’t actually think of anything that needs to change. The suites are lovely. We were on the eighth floor so it was quiet and the suite so spacious. We didn’t see much of our butler but given the demands of the more elderly American passengers I think their work was cut out ! We tried every restaurant and loved them all. What makes Silverseas so different is just the friendliness of all the staff. They are definitely getting it right in terms of engaged staff. The pool area is lovely and never gets too busy apart from perhaps days at sea. They have some double sunbeds which I haven’t seen before but they are great. The entertainment was ok. The highlight was the ballet dances. A couple from the Bolshoi who were amazing. The other singers were okay but never felt very authentic to me. Now that we have experienced two cruises on Silverseas I think we have landed our choice and are looking forward to the next fabulous experience aboard the Muse. Read Less
5 Helpful Votes
Sail Date: August 2018
I'm a 46 year old with a working wife and we do pretty well for ourselves. We live in an upscale suburb in the US and are members of a country club. I'm telling you this so, you have a frame of reference for the person writing ... Read More
I'm a 46 year old with a working wife and we do pretty well for ourselves. We live in an upscale suburb in the US and are members of a country club. I'm telling you this so, you have a frame of reference for the person writing this review. i.e. I know good stuff when I see it. I don't consider the Cheesecake Factory a five star dinning experience. Not that there's anything wrong with the CF. I would never take a cruise with thousands of people on board. I sailed on a smaller cruise line made up of sailing ships; you know the one. It had 180 guests on board with a Rome to Nice itinerary. It was a first class cruise and I loved it and knew I would do it again. I was a little skeptical that 600 guest aboard the Silver Muse was too many. It was not. We had a total Five Star experience from the second we landed in Rome to the second we checked bags to fly home from Venice. There were Silversea reps every step of the way. It was a completely mindless and effortless vacation. The cabin was gorgeous and spacious with a private balcony, sitting area, walk-in closet, and large bath with shower and bathtub. Our butler, Catalino, greeted us right away and was there for us all week. We told him we liked bourbon and prosecco and boom, a bottle of Maker's Mark and Prosecco were in our cabin after lunch. The ice bucket was never empty and we were always asked if there was anything he could do for us. The ship was beautiful and spotless. The staff was very friendly and attentive. The restaurants were all very good to excellent. Shore excursions were all first class with guides every step of the way. The age demographic on board was wide spread. This was not a senior citizen cruise. There weren't a ton of young children either and the few onboard were very well behaved. We met great people from all over the world and were surprised by how social everyone was. The only problem with that is, we stayed up too late every night. Many people we met were skeptical about taking a cruise and agreed with me that they would never get on a floating mall with buffets and thousands of passengers. It was unanimous among the people we met that they would all do a Silversea cruise again. So, you think you're not a cruiser? Give this one a shot and be more than pleasantly surprised. Read Less
1 Helpful Vote
Sail Date: August 2018
We chose this cruise because of our long history with Silversea. Our last cruise on The Wind showed us a very aging ship and amenities that worried us about Silversea's commitment to excellence. The Muse was a wonderful experience ... Read More
We chose this cruise because of our long history with Silversea. Our last cruise on The Wind showed us a very aging ship and amenities that worried us about Silversea's commitment to excellence. The Muse was a wonderful experience although the lack of intimacy of the smaller ships could be felt. Looking to our future cruise selections, we may need to look at competitive lines to maintain the small ship experience. We appreciated the additional restaurant selection and the food quality was improved. The casino was very small but appeared to meet the needs of the ship. As mentioned, more should be done to help passengers with limited mobility to explore ports of call and there should be a selection of "no cost" excursions to help explore the ports without additional fees. These can add up quickly and bring the cost of the cruise into non-competitive range. We were offered an upgrade to a Silver Suite which did cost us 2000.00 but we felt this was well worth the price. We did not received any ship board which in talking with other passengers, was unusual especially the British guests who seem to fare much better than we did. Most of the entertainment was scheduled for 10pm.. way too late when morning excursions start between 8 and 9. Earlier shows allow you to enjoy the entertainment then to dinner and then off to bed. Read Less
2 Helpful Votes
Sail Date: June 2018
Liked the itinerary and found the ports in Greece to be very disappointing. restaurants on board the ship disappointing overall food very disappointing cold food and poor options. Our Butler service was poor. Virtually no entertainment ... Read More
Liked the itinerary and found the ports in Greece to be very disappointing. restaurants on board the ship disappointing overall food very disappointing cold food and poor options. Our Butler service was poor. Virtually no entertainment on board. The Ports in Greece were very disappointing to us. Disembarkation was the worst I have ever experienced. 2+ hours to disembark a ship of this size. For the cost of this sailing we could have helicoptered between our favorite golf courses in Ireland/Scotland. Rented a luxury home in Napa Valley for a month. Will not ever rely on Silversea quality again. We could not have been more disappointed overall. The quality of beverages we could order was crazy poor. The Pizza restaurant could not make a crispy pizza no matter how many times I sent one back. I asked for Don Juan Tequila they could not get any?? I feel like the breakfast buffet was the worst of all. Read Less
6 Helpful Votes
Sail Date: May 2018
• Background information Our previous experience with Silversea was on the Silver Galapagos—that was an expedition cruise, quite different than this classic cruise. We chose this cruise because it included stops on three ... Read More
• Background information Our previous experience with Silversea was on the Silver Galapagos—that was an expedition cruise, quite different than this classic cruise. We chose this cruise because it included stops on three islands—and because it stopped in Monaco for the Grand Prix. • Hotel information We selected Silversea’s pre and post cruise Simply Hotels: Condes de Barcelona, and Bernini Bristol in Rome. Both were very nice, modern hotels in excellent locations. We did need a power adapter in both. Breakfast was included with both hotels. We liked breakfast at the Condes better, but the Bernini’s was also very good. We would not hesitate to stay in either of these hotels again. • Ship information The Silver Muse is a very new ship and beautifully maintained. While some other reviewers did not like the interior design, we liked the simplicity of the design--and the quality of the building components. Most of the other passengers we met had cruised before, many on Silversea. It seemed to us that we were about the median age—mid-60s. Free laundry rooms are located on each passenger deck. They each have a stacked washer and dryer and laundry soap. Ours on Deck 6 had an ironing board and iron—I’m not sure if every deck had those or not. The laundry room was very clean and the iron was kept full of water by the staff. The laundry room on Deck 11 is not as busy. • Activities We did play table tennis one evening—kind of fun to play Ping-Pong in evening clothes. • Service Our butler and cleaning staff were outstanding. Silversea’s reputation for quality service is well deserved. • Port & shore excursions We selected this cruise because of the itinerary and were not disappointed. All of the ports were interesting and had something to recommend them--the highlight was being in Monaco for the Grand Prix. Ibiza, docked at pier: After taking a ferry to Formentera, we walked to a nearby bike rental place and picked out bikes. I am tall so they gave me a 21-speed mountain style bike. Everyone else had 5-speed step through bikes. All had baskets. The guides were excellent, but the group was a little too large (32, I think) and several of the bikes broke down. Still, it was worth doing. We are experienced bike riders in our mid-60s and did not find the ride difficult. Palma de Mallorca, docked at pier: Vintage Train to Soller Village was actually from Soller Village—but it was as nice as advertised. My wife bought some nice Majorica pearl earrings in Soller. Calvi, tendered from deck 3: Illustrious Men was a good tour of the island with a lot of information on the famous men associated with Corsica. We were especially intrigued with Pasquale Paoli. Marseille, docked at pier adjacent to a large Ferris wheel: Aix-en-Provence was a nice excursion—we bought some nice dish towels and place mats in the market—very nice. Saint Tropez, tendered from Deck 3: Villages of Gassin & Ramatuelle was a nice way to learn more about the history of Provence. One of the highlights was eating Tarte tropézienne that was made famous by Brigitte Bardot. After the tour we watched the boats and people while enjoying a wonderful Rosé wine across from the boats in the marina. Monte Carlo, tendered from Deck 3: The tender ride on Saturday was easy, but on Sunday getting in and out of the tenders was pretty rocky. This was the Grand Prix race weekend. Many people bought the Silversea race package and had a nice time. We chose to buy grandstand seats before we left the USA and thoroughly enjoyed the race atmosphere. Walking around the town during the race weekend is confusing because many of the streets are (obviously) blocked off. Our seats on Saturday were in Grandstand L. On Sunday we were in Grandstand K. Both were good and enabled us to see nice sections of the track and many of the boats in the harbor. Most people would probably prefer K over L, but being able to see some of the pit action from L was nice—and we also saw several wrecks while sitting in L. The bathrooms serving L are better than the ones serving K. Livorno, docked at the pier: Super Classe Tuscan Wines was a very good excursion. The winery was very modern and well equipped, and the staff were very knowledgeable and helpful. This was an excellent excursion. Livorno itself was not too interesting. • Travel to embarkation port We took the Silversea transfer from the Condes de Barcelona hotel to the ship. The bus left promptly and the transfer was smooth. Traffic was very heavy—probably because there were several huge cruise ships also in port. • Dining We ate in every restaurant—all were excellent. Ironically, my wife, who is a tremendous cook of Italian descent, said the Italian themed restaurant, La Terrazza, was the weakest of the restaurants. Our favorite was probably La Dame (the extra fee was well worth it), but the Silver Note was close behind. We had made our restaurant reservations before we left and had no complaints. Most of the other passengers we talked with understood the dining reservation system, and most were pleased with the food—many passengers had very high standards. Service was uniformly excellent. We had breakfast in the room several mornings—it was always on time and good. On formal nights some men wore tuxedoes, but most seemed to be in a dark suit. We liked the idea of dressing up like successful grown-ups—kind of refreshing. • Entertainment The jazz singer, Helene, in the Silver Note was outstanding. Unfortunately it was a little hard to hear her because some of the other guests were a little loud. We saw one show with the Voices of Silversea—they were fine, high energy and fun. • Disembarkation Silversea was extremely organized, but unfortunately the port of Rome requires all bags to be off the ship before the passengers are allowed to disembark the ship. Some people were irritated, but Silversea certainly did they best they could and was able to get those with tight connecting flights off the ship in good order. • Summary Simply an outstanding cruise. We liked it so much we booked two more Silversea cruises while onboard. As a traveler who had just completed a cruise on a different cruise line told us, “Once you’ve sailed Silversea, it is hard to sail with anyone else.” Read Less
1 Helpful Vote
Sail Date: May 2018
My husband and I traveled with my 85 year old mother and this cruise gave us memories we will never forget. The ports we visited were fantastic. The food and dining experience on board was spectacular. We loved all the restaurants but ... Read More
My husband and I traveled with my 85 year old mother and this cruise gave us memories we will never forget. The ports we visited were fantastic. The food and dining experience on board was spectacular. We loved all the restaurants but probably our favorite is Atlantide. The quality and variety on their menu is wonderful. We ate there for breakfast, lunch and dinner and all were magnificent. We loved the bar there and Marilyn, the bartender, is a beautiful lady and the best bartender ever! We loved her Margaritas and Lemon Drop Martinis. Our waiters - Mahdi Abid, Kim, Eugene and Ayhan- truly made If unforgettable. We forged true bonds with them all. But again, all the restaurants are fantastic. We love Mario, John, and Issac there. They all took such great care of us. But the best part of the cruise is the staff. We met so many people that we will never forget. They are so kind and hard working and always have big smiles on their faces. This was the absolute best part of our amazing vacation. Read Less
2 Helpful Votes
Sail Date: April 2018
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique ... Read More
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique entertainment. There was also only a limited amount of board games on the ship. Throughout the 16 day cruise, food service was very slow, but the food quality was superior, as was the staff. The issues seemed to always be in the kitchen. One night, in the level 4 dining room, it took over 3.5 hours to complete dinner. We gave up on the idea of dessert. The head chef was very kind and seemed quite good at her job. I did go on a tour of the galley. I will give the benefit of the doubt. It’s a newer ship and there is a learning curve. They need to figure out how to shift focus on specific restaurants when business has higher than normal traffic. With all this said, we generally had a very good experience and plan to continue to use Silversea. Read Less
3 Helpful Votes
Sail Date: December 2017
Wanted to give the Muse a second shot before final impressions, since the Sept cruise (our fist one on the Muse) was its maiden crossing. Also, had booked this in place of an 8-day Whisper cruise which we had booked but which had gotten ... Read More
Wanted to give the Muse a second shot before final impressions, since the Sept cruise (our fist one on the Muse) was its maiden crossing. Also, had booked this in place of an 8-day Whisper cruise which we had booked but which had gotten chartered out from under us. Since there was room enough in the suite, we brought one of our sons with us, age 35. This was our twenty-sixth Silversea cruise. We were in a Silver Suite on deck 10, previous cruise was on deck 11. As expected, the suite was really identical to the first one. Two exceptions: 1: the rainshower head was more mobile than the first time (first time it was either frozen in place or installed as a fixed shower head) and 2: the hot water came and went during the shower. Once the hot water was "fixed" on the first cruise, the temp was pretty steady. We started from Barbados (we had flown from the US two days before for some beach time, which got somewhat rained out during the one full day we had no obligations, and the winds were high leading to rough water). Embarkation on the 6th was easy as pie. Took a hired car from the hotel to the ship. No line. Luggage got settled very quickly. The usual white-gloved greeting at the gangway entrance to the ship, outside the reception area on deck 5. Included prosecco, water and juice. We were given our room keys when we checked in at the pier, and then were photographed for the ship ID card and turned in our passports at the reception area, prosecco in hand. That ID card gets you on and off the ship, so keep it safe and handy. We boarded about noon or so, with lunch available either in Terrazza (buffet) or Atlantide (table service). We chose the latter. Very cordial and attentive staff. Had to fill out the standard medical questionnaire re: gastrointestinal and cough disturbances. SUITE and SUITE SERVICE: Was sweet. Since we knew the ship, it was easy to find our suite after lunch. Some of the luggage was already there, some not (like mine). Nevertheless, those of us who could unpack did so. Since we were at leisure, we took our time, not a lot to do except wander about the ship (gave our son a tour) and attend the mandatory life-boat drill. No muss no fuss for the lifeboat drill, just follow the oral instructions. We had a different butler from the first cruise, but the same suite attendant, who remembered a lot of our preferences (i.e. the makeup of the bed blankets, refrigerator preferences, etc). When we did meet our butler, it was later in the afternoon, and he was able to find my suitcase (which took a long time to show up). A couple items went out for pressing from having sat in the suitcase for a few days--like my suit for the formal nights. Throughout the cruise, butler and suite attendant service was outstanding. Our son decided to use the couch itself for sleeping, rather than having it made up as a pull-out bed. Since his sleeping hours were irregular, the cabin staff worked around him for suite service, for which we were ever grateful. Our bed was firmly comfortable. And, as advertised there were robes in the suite. We recommend going up one or two sizes, since they run a little on the small side. Between the bed and the nightstands were reading lights, one each side, focusable and independently operated from the lighting system. Those came in handy. There was a clock radio with an iPod dock on the makeup table at the end of the bed, and this came in handy but was the only clock in the bedroom portion of the suite. So if you need something for your nightstand, bring a travel clock or a well-lit watch. The refrigerator door doesn't close very well, depending what's in it. There's an ice bucket in the fridge as well as cans and bottles. Plus, if you put a bottle of bubbly of some kind in there, it gets pretty crowded. Suite staff will bring just about anything in the way of wines, spirits, liqueurs and waters and they're complimentary, except the real premium stuff, which has a price list. Suite and loo/shower area were kept very clean. Shower and tub were separate. Verandah (balcony) was great in good weather (which we had). They are larger than the verandahs in the verandah suites themselves. A couple minuses: the TVs are embedded in the walls. This means the TV speakers can be heard through the wall. Our understanding is that this is being corrected. Never was really a problem for me, but the sound can come through if it's pretty quiet in the affected suite. Also, there are very few drawers in the closet area. So stuff was piled on shelves instead of in drawers. Different from other Silversea ships we have been on. Safe is small, not suitable for a full size laptop or iPad (iPad mini fit, barely). Plenty of space for shoes. Wooden and satin-padded hangers abound. One thing noticeable about this ship in contrast to other ships, hardly any real wood. Plastic laminates for walls and the uncarpeted floors, plastic wall frames, bannisters. Light colors which enhanced the feeling of spaciousness. DINING: There are eight venues, all different, and we took advantage of five of them (had done LaDame previously; we passed on Kaiseki and Silver Note (which we had also done previously). So that left Atlantide, which has a weekly changing menu, Indochine, (also a weekly menu), Terrazza, less frequent change, Spaccanapoli (pizza--thin crust) and Pool Grille. In the past, the paticular restaurant dictated the dress code. Now the dress code has been revised to reflect standard formal, informal and casual nights ship-wide. Please note that informal means jacket (no tie necessary) in any indoor venue after 6PM. If you prefer casual, you have to be outside or in your own suite. Contrary to previous availabilities, course-by-course restaurant dinner service is NOT available for room service (since there's no "retaurant")...there is an "All Around Dining" menu for that. Pretty standard stuff, but nothing like in the various venues. And I had to special order chicken soup for one of the venues (came as a consomme with thin julienned carrots). The triple-clarified beef consomme was EXTREMELY spicy, couldn't finish, even though it was in a small bowl. We ate at pool grille the first and last nights. Pretty windy, we had to wrap up. There are infrared heaters there and at Spaccanopoli. Very loud diners at some of the tables, especially the second time. Overall the food and beverages were great in all the venues, and the menu changes added to the variety. If you want a special order, like rack of lamb or steamed rather than grilled lobster tail, have to state so 24 hrs in advance. They are very accommodating. Some minuses: In Terrazza, the doors to the alfresco dining area can tend to stay open, and if it's windy outside, it's windy for part of inside too. Sometimes service is slow, depending on the experience of the waitstaff. Be prepared to take an hour and a half for dining. Atlantide and Indochine are open seating dining. On two occasions there was no space available when we went to Atlantide...the wait would have been at least 45 min. So we went over to Indochine, got seated right away. Terazza has two hand-washing sinks for guests, which we didn't see used very much, although we used them all the time. They're a good idea, especially since good handwashing beats sanitizer spray, especially to control norovirus. The line ought to award prize points to passengers with each use. Lunch was also avilable on the pool deck, with the accompanying bar service. Very nice pool deck menu. And much of the stuff is prepared right before your very eyes. During at-sea days, sometimes special dishes are prepared right on the deck, like paella. ENTERTAINMENT and ACTIVITIES: We did not attend any enrichment lectures, in contrast to previous cruises). We did co to a couple of entertainment shows. Some are better than others, and we've noticed quite a bit of change over the years. A lot depends on the company that supplies the entertainers and at what price (dictates the quality and experience of the cast). Some of the castmembers are new to the group, depending on the timing of them joining the ship, but they all seemed to blend very well. There was also a magician on board for a couple of shows. Generally we were either to tired to attend (most of the shows start at 10pm), or were still at dinner. Felt no obligation whatsoever to hustle just to go to a show. The only hustle we did was for shore excursions (of which we did three). We played team trivia most days, it is generally fun, sometimes a bit cutthroat (all for a bookmark or logo bottle opener). There was non-cast entertainment frequently: a piano player in La Dolce Vita (the bar), also a guitarist-vocalist), the Silver Muse Trio, a disco, and a duo in various places, and at SilverNote, a supper club-type of music entertainment. There were the other usual activities, like bridge, basic language instruction, coffee chats, etc. There were religious services on board, Sunday "church", Friday Jewish Sabbath, Hanukkah, and the grand staircase railings were decked out in Christmas decorations (hard to hold onto a railing in that case-->dangerous!). Sometimes clergy are aboard, depending on the type of religious activity. OVERALL SERVICE: Great throughout the ship. Earliest bar to open was pool at 9am. Prior to that you could get coffee at breakfast or via room service. The only coffee venue open earlier was the Arts Cafe: 6am or so, with coffee and snacks, but a very small place with not enough room, and hard to find a seat. In contrast to some of the other ships, the "observation" lounge doubles as a library, no early coffee service, but regular bar and hors d'oeuvres in the evenings. Generally there are plenty of places to find a beverage (leaded or unleaded), and of course, there's always in your suite. The maitre d's especially and many of the waitstaff go to great lengths to remember you, and that's an awesome plus. Everybody was kind and willing to go the extra mile, with one exception: my wife was "scolded" by a castmember (seriously!!!) for what was a perceived cutting of the line at immigration inspection, even though she was following the immigration officer who told a bunch of us to follow him when a new immigration passport inspection table opened. That was demeaning. Doesn't matter that she was wearing an ill-fitting black dress. Truthfully, I'm going to follow the guy with a uniform, ICE or CBP badge and a Glock). She reported it to reception, but received no apology for something that should not have happened. BIG MINUS!! PORTS and SHORE EXCURSIONS: Good choice of ports, although for great beach activities, not enough time was spent at the good beach ports, and more time was spent at shopping ports, even though Bonaire shops were mostly closed because of it being a Sunday. We zip-lined on St. Lucia (for the third time), beached it at Caya Levantado (Samana, Dom. Rep.), catamaran sail-snorkeled at Aruba, and were on our own at the terrific beach in Grand Turk, right at the end of the pier. There was also a cluster of good shops and a Margaritavile right there (it's called staggering back to the ship after the beach and Margaritaville, taking a long nap). There were scuba excursions offered, moreso than in the past (for awhile there were no scuba excursions offered, but "the times they are a changin' "). Although we are divers, we have elected to go on our own in the past, and there was a hefty price difference between some of the ports, not sure why. $249 for a two-tank dive at the Dominican Republic??? Caya Levantado had a great beach, although there were comb jellyfish in the water, which give off a bit of a sting, just a bit, though. The beach break had been advertised as beach barbecue with open bar, and greeting by native dancers. No dancers, barbecue nothing great and sometimes inedible, and bar was a cash bar. So somebody had difficulty with communication. Thank goodness for the beach and its attendants, as well as the water, even with the jellies. There were a couple of small children on the ship, a 3-year old and a five-year old (we think those were their ages), different families and both extremely well behaved. That's in contrast to some of the adult passengers. Our son, although chafed at the dress code, actually enjoyed the cruise a lot. His work uniform is a pair of cargo-shorts, steel-toed boots, a t-shirt, a tool-belt and a protective helmet (professional stagehand for concerts, trade shows and conventions). We would definitely go again, and actually have three more Silversea cruises booked. Shadow, Cloud Explorer, Whisper. We've sailed the Whisper the most, with Spirit in second place, but since the Spirit is going to be enlarged, we think it will be too big and crowded for us, having been spoiled by the smaller ships, including the four originals. But for a good feeling of intimacy and dine-where-and-when-you-want, this is the line. Read Less
4 Helpful Votes
Sail Date: December 2017
Very relaxing cruise on this gorgeous new (2017) ship. Just the right size with about 600 passengers. Enjoyed choosing from a variety of different restaurants for our meals. Food was the best we have ever had on Silversea. Sometimes ... Read More
Very relaxing cruise on this gorgeous new (2017) ship. Just the right size with about 600 passengers. Enjoyed choosing from a variety of different restaurants for our meals. Food was the best we have ever had on Silversea. Sometimes there seemed to be a need for more wait staff as service could be quite slow. It seems unnecessary to charge guests $60 each for choosing to dine in 2 of the restaurants given that the fares for such a luxury cruise includes almost everything else. Stayed on the ship most of the time as we had visited several of the ports previously. Veranda Suites are very large for cruise cabins. Two large, inside the wall, TVs. Plenty of movies from which to choose. The Spa staff are superb so we enjoyed various services. Staff do try hard to sell you spa products after the services. Looking forward to our next cruise on the Muse. Read Less
4 Helpful Votes
Sail Date: October 2017
We wanted to learn more about South America. Specific highlights that attracted us were zip lining in Costa Rica, Panama canal transit, a visit to Machu Picchu and a visit to the Falkland Islands. Our trip started in Fort Lauderdale and ... Read More
We wanted to learn more about South America. Specific highlights that attracted us were zip lining in Costa Rica, Panama canal transit, a visit to Machu Picchu and a visit to the Falkland Islands. Our trip started in Fort Lauderdale and ended in Buenos Aires Argentina. We had sailed with SilverSea on one other voyage to Alaska. I was quite pleasantly surprised by the experience since I do not like group travel in general and cruise ships in particular. So we thought we'd try it again with them. However, this was going to be a much longer cruise (35 days) and on a larger ship (590 passengers). So the old skepticism crept in again. My overall impression was expressed in superlatives. This is an exceeding well run company. I run a small manufacturing company and I know how difficult it is to acquire, retain and manage good staff. But, without exception, I was pleased and impressed. we were both pleased with the genuine friendliness of the staff. Many new us by name and our preferences in a relatively short time. We were also impressed with the quality of training and professionalism of the staff in general. This was especially true in all of the eating venues. I have been very few restaurants in the world that exhibit this level of attentiveness, quality of preparation, presentation, without being pretentious. The occasional formal evenings were also much enjoyed as a welcome change from our increasing informal world. Even the background entertainment was a pleasure. Most evenings would find us listening to Ekaterina on the piano and Tim on the guitar. We also spent many evenings in the intimate Silver Note listening to Ester and Chantal playing our favorite jazz requests. This review is getting too long but suffice to say the selection of local shore excursions were conducted by highly interesting and knowledgeable local people. Read Less
1 Helpful Vote
Sail Date: September 2017
We loved the ship and it’s elegant and subdued decor.The palette in naturals is beautiful.our suite was incredible 943.The space inside very practical and spacious.The veranda is beautiful and the furniture is very nice.I like the plant ... Read More
We loved the ship and it’s elegant and subdued decor.The palette in naturals is beautiful.our suite was incredible 943.The space inside very practical and spacious.The veranda is beautiful and the furniture is very nice.I like the plant inside it makes it very cozy.The bathroom was gorgeous. The service is great,our Butler Anu catered to every detail and always with a smile on his face.Also our room attendant Solti. The food is superb at noon with chef Ann Marie.It is also invitingly presented.The service at La Terraza didn’t start too well but we let the hotel manager know and the problem was fixed.We liked the restaurant options and the freedom of dressing accordingly to each one. We also enjoyed making the reservations and even choosing your own table.Some people complained about this but we like it. The bar was very nice.I only wish the chairs would turn at the bar.Alex is a great bartender.guitarist Tim and pianist Ekaterina were adecúate for the moment. The trio was excellent always and also do Aurel. The shows are poor in their repertories. We love the Muse. Read Less
2 Helpful Votes
Sail Date: September 2017
Loved the itinary. Saw many places I never been before. Service was great. The quality of service is amazing. Staff knew our names quickly and everyone greeted us when we were walking around the ship. Entertainment was great. The ... Read More
Loved the itinary. Saw many places I never been before. Service was great. The quality of service is amazing. Staff knew our names quickly and everyone greeted us when we were walking around the ship. Entertainment was great. The quality of the singers was outstanding and the magician was top notch. Onboard activities were fun. Disliked the need to make reservations for every meal. Prefer open dining to meet people. Also menus did not change and became boring after 16 days on the ship. The quality of good was very good with the exception of one entree which was Luke warm when served. The variety of shore excursions was extensive and expensive. Preferred just walking around the villages as they were charming. The itinary was great. I have sailed Asilversea wide before and it is my favorite cruise line. It is good value for the money and provided a wonderful experience and way to travel. Read Less
2 Helpful Votes
Sail Date: September 2017
This was our 26th Silversea Cruise, over 300 days, first time on the Muse. Since it was the Muse's maiden crossing, we considered it part of the "shakedown" process. Spent two nights in Southampton before sailing. ... Read More
This was our 26th Silversea Cruise, over 300 days, first time on the Muse. Since it was the Muse's maiden crossing, we considered it part of the "shakedown" process. Spent two nights in Southampton before sailing. Chilly, windy, rainy. Found a good pub/restaurant, the Duke of Wellington, best fishn'n'chips I've had. Visited Stonehenge, but it was very crowded, windy and rainy, so elected to go to the ubiquitous gift shop. Plus, admission is up there in price. Boarding was easy on sailing day. Since suites were not available until 2pm, we were able to have lunch in Atlantide or Terrazza. There were a couple of friends on board whom we had met on an earlier cruise, so that helped pass the time. Found our Silver suite easily, two of 3 suitcases arrived quickly, and we had a sense of how to unpack, i.e. whose stuff went where, etc. It seemed that there were fewer drawers in the closet area. more shelves. The entire suite was larger than on the Spirit, but seemed to have less drawer space. It will be interesting figuring out where a third person's stuff is going to go, since we will be on the Muse again in December, with one of our sons accompanying...he gets the couch. Suite bathroom was adequate. Loved the large shower. "Rainfall" shower head was stationary, i.e. we couldn't position it to direct the water flow. First two nights was difficult getting hot water, took a long time to get it even warm, if at all. After that there was plenty of hot. The shower leaked water under the shower door frame if the movement of the ship made the water in the pan flow away from the drain. That got fixed quickly, the gaps beneath the shower door frame were sealed. I had an iPod with me, so playing our own music on the Bose player in the suite was easy. The rest was as expected; we would have liked to use the verandah more, but the weather was not conducive, except for a day or two in Canadian/St. Pierre waters. The ship color scheme is lighter than on the Spirit, including the carpeting. The carpeting could be problematic in that it will show stains more easily. Plus, it was starting to "pill" in our suite, and it looked like a couple of seams were about to give way. The lighter colors give more of a sense of spaciousness. We felt there was an overabundance of plastic, not a lot of wood trim. Dining: food was overall excellent, service inconsistent at times (almost seemed like we were forgotten, depending on the restaurant). Bar service was the usual. We were victims of the restaurant-dictated dress code (which I understand is reverting back to a ship-wide dress code: much better!). Atlantide was formal, as was La Dame. The rest of the restaurants' attire were informal or casual. Quite a mix of attire in the evenings. We did see some shorts in the evening as well. Not many tuxes in Atlantide that we could see, although I had my own, La Dame seemed more formal than Atlantide, as did the service. Spaccanapoli (pizza restaurant) had very good pizza. You could get a "custom-made" one, there were lots of ingredients. The pool grille at lunch was overall so-so. The Reuben sandwich on the menu was undercooked and not all that tasty OR attractive: the cheese wasn't even melted, even after I sent mine back. Hot Rocks, which we usually visited on embarkation night, was good, more menu selections. But cold and rainy, and no infrared heaters (luckily they provided blankets, but still....). We went to Silver Note once. The menu was confusing, service spotty. Entertainment so-so. One night we had a "campfire" dinner with our friends in our suite. Dinner order was confined to the room service menu, which was adequate, but not what any of us expected. On other ships, dinner is available in your suite course by course via the main restaurant menu, but not so on Muse, since there was no main restaurant. The forward observation lounge on Deck 11 was underused most of the time. No coffee in the morning, had to go to the Arts Cafe on deck 8 for coffee and snacks. Woefully inadequate seating for as popular a place as it was, but what to expect when the Arts Cafe was the only place to get a coffee before 9 am, when the pool bar opened (but just the bar, no food)? Speaking of the bar, the main "bar" is the Dolce Vita, very spacious, large enough for a lot of passengers. Bar service at times seemed non-existent. If you weren't in the bar-staff's line of sight, you got passed over. We did not attend any of the musical shows (usually were too late from dinner). The magician was good, and we got a lot out of the enrichment lectures about ocean liners, the development of the cruise industry, and cruising now and in the future. Didn't attend any of the port talks, but they were available on TV. Seating in the the show lounge was not comfortable. The couches were fine; you had to share the drink table with the people in the single chairs in front of you, IF they were willing to share. The single chairs were narrow and hard. Ports: First one out of Southampton was Falmouth. We did a shore excursion, "Coastal Trek and Pub Lunch". It was about a 4-mile walk on a mostly narrow up-and-down trail, somewhat treacherous from the rain. Even in dry weather it would be treacherous. A lot was along a cliff: if you fell over the side, onto the ricks and into the water you'd go. Far longer and more strenuous than the description led us to believe. The pub was the Witch Ball. We had a separate eating area, seemed jammed in like sardines. Not enough "loo" space. Women were using the gents'. If you were a fitbit user, this trek (and it truly was a trek) gave you plenty of steps. Overall pricey. We didn't go ashore at the Ireland ports. At St.John's, Newfoundland, we went on our own, walked to the Castle Hill area. At St. Pierre we were tied up at the pier...EZ off and on. Caught the shuttle bus from the ship to the "downtown". Colorful buildings, vibrant streets (from kids and traffic). We did plenty of walking around town, two of us walked back to the ship. Very picturesque. We did another shore excursion at Sydney, Nova Scotia: Cape Breton fiddle concert. Was really fun. We even square danced. Then went to a little place for lunch "in town". My wife had poutine, just for once, and I had pizza...which was much better than the poutine. Charlottetown, PEI was the best as far as we were concerned. Weather was gorgeous, there was a farmers' market in town, there were plenty of shops to visit and restaurants serving mussels and other seafood. And good beer. Great walk. We had to skip Gaspe because of speed restrictions on ships due to right whale migration. We didn't see any right whales, probably not being in the right place at the right time. We were also canceled out of a Gaspe shore excursion, a walk through a forest. After our Falmouth experience, we weren't too disappointed. So we spent an extra day "at sea" on the way to Saguenay, PQ. Sailed into the St. Lawrence and up the Saguenay River. Very scenic. Big problem, however, was that the river guide's narration was only able to be heard in the hallways and some of the public rooms and on the decks. Not on the verandahs, as advertised. So we really didn't get much more out of it than seeing the land go by. Luckily the weather was good enough that we could venture out onto the (quiet) verandah from time to time. Saguenay had the best pierside tourist greeting service we have ever seen. Most everyone was bilingual and we were indeed warmly greeted as we got off the ship. We did a little "hike" of our own on some of the city streets. Since the tide was out, we were able to get down to the beach by the pier easily. The pedestrian area on both sides of the pier was more like an esplanade. At Quebec City, we had a private tour that was pre-arranged. Learned a lot, saw a lot. Would recommend. Read Less
3 Helpful Votes
Sail Date: August 2017
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly ... Read More
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly appointed cabins, great decor, etc. Because we were proactive in planning our dining way in advance, the "no main dining room" and "reservations required" policy was not really an issue for us. That said, we were shut out of the Silver Note completely (despite trying to make a reservation 120 days ahead!) and encountered many other guests who had to resort to room service or pizza because they simply could not be accommodated ANYWHERE! This is unacceptable in any scenario, but at this price point it's just flat out wrong. The upcharge is La Dame and Indochine is also offensive; the latter being really not worth it. It would have been nice to have had an "expert" on board to explain the ports in advance. The tour desk was not particularly knowledgeable or helpful with information about next stops. Additionally, how about interactive maps on the TV? We often joked with our fellow passengers, "where the heck are we?" Entertainment is "meh" at best--heavy on classical music and other stuffier options. A comedian/magician/mentalist would have been fun. Service was wonderful and well meaning. The concept of a butler, to me, is silly and outdated. As most people know Silversea (aka Silverhair) caters to an older demographic. My husband and I are "young" 58-year olds and we were BY FAR the youngest people on the ship. Read Less
14 Helpful Votes
Sail Date: July 2017
We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our ... Read More
We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our experience but there were high points and low points. Let me start with the high points. The ship itself is beautiful. We had a Superior Verandah Suite on the ninth deck, and found it to be extremely spacious and well appointed. Our butler, Anand, and our Suite Attendant, Juvei, both went above and beyond to make our journey an extremely pleasant one! They anticipated our needs before we did, and quickly got used to our preferences in terms of how to make the bed, etc. The only issue with our room was that the walls seemed to be paper-thin. We could hear our neighbors’ conversations as if they were sitting right beside us. We could also hear their TV, as if we were watching it. I’ve been on other, older ships (e.g. Wind Star) where the rooms were perfectly silent. I guess this must an engineering flaw. Likewise, the public areas of the ship were beautifully decorated and exceeded our expectations. We enjoyed the Panorama Lounge as well as Dolce Vita the most. We enjoyed our dinners as well and dined at all restaurants. I was clever enough to have made reservations only many months in advance, as many of the smaller restaurants were booked weeks before our departure. Many people were not very pleased with this dining arrangement, but it suited us just fine. Our favorites included Kaiseki, Atlantide, Silver Note, The Grill and Indochine. We also enjoyed pizza at Spaccanapoli, even as a late afternoon snack. Our least favorite was La Terrazza; while the food was delicious (particularly at dinner), the service fell short. Our water was seldom refilled and we had to ask for more water nearly every time we dined there (breakfast, lunch and dinner). In addition, while the pasta served during dinner was superb, I received cold and overcooked pasta during the lunch buffet (from a hot cooking station). For an Italian cruise line, this should be embarrassing. Likewise, La Dame felt short of our expectations. Again, the food was delicious, but in regards to service, it was excellent at first, but when the restaurant grew crowded, we felt ignored. Our wine was not refilled and we had to ask for more. This is not something I would expect from a Relais & Châteaux restaurant, especially one that requires a supplementary surcharge. Giulia, our server at La Dame, however, was a gem; she was excellent and we cannot praise her enough! As for other meals, our first few days we ate breakfast at La Terrazza, which was disappointing in terms of service (as I mentioned above). The food was adequate. We also enjoyed breakfast on our verandah, always delivered exactly on time (as we requested) by our amazing butler. Where we were most disappointed (common to both La Terrazza and in-suite dining) was cooking of eggs. We like soft-boiled eggs, and each and every time we ordered them, they were either overcooked or undercooked. By the standards of Silversea, this small but important detail was very disappointing. Cooking an egg isn’t rocket science! We later discovered breakfast at Atlantide, and I think this turned out to be our favorite. For lunch, we enjoyed Kaiseki the most - the sushi and sashimi prepared by Chef Laurence rivaled that, which we once enjoyed in Japan! We had lunch one time at Atlantide and it was also delicious; we wish we had discovered it sooner. La Terrazza, again, was disappointing. The crew of Silver Muse was for the most part amazing! Almost all crew members were always enthusiastic and did their best to accommodate us. We have become close will many of them. We would especially like to mention Radek, Monica, Nicholas, Joyce, Faye, Fe, Sheiba, Moses, Stallon, Jameer, Giulia (who I already mentioned), San, Jinji, Putu (both of them), Ketut, Gaudi, Rakesh, Sybila, Diana and Mohamed. There are a couple more whose names we could not recall, but as a whole, we were very, very impressed by the crew! We thoroughly enjoyed all the performances by the six members of the Voices of Silversea. Each show was professionally prepared and appropriately timed. We could not be happier with the entertainment they provided. The same goes for DJ Bart, who provided great music during the day, afternoon and evening. Perhaps there was a tad too much Latin music, if I’m being really picky. As for areas of improvement: the pool deck was a nice place to relax after a tiring shore excursion (or after a day of sleeping in!). However, by the early afternoon there were not enough crew members and we had to walk over to the bar to order drinks. For us, this was not a huge inconvenience, but again, Silversea promises upmost luxury, and fell short in this regard. Also, there were no umbrellas on the deck (as on Wind Star) to provide shade, but I suspect this is due to some rule or regulations for a ship of this size. Our first cruise with Silversea was an expedition trip to the Galapagos. I have to say, we both preferred that style of cruising. While we like to dress up, I felt that having to wear a jacket almost every night for dinner to be excessive. When on vacation, I like to feel relaxed and not “stuffy.” I understand that this is a personal preference of ours, and in no way impacted our overall rating of this cruise. In fact, while onboard, we booked an expedition cruise on Silver Cloud to Antarctica! Finally, I would like to commend the captain, staff and crew for the occurrence during a strong storm. We were dining at Silver Note when we felt the ship tip too much. Apparently, the winds were extremely strong and were pushing the ship sideways. We remained calm but were slightly fearful. The captain handled the incident perfectly, quickly changing course into the wind. It’s such a shame that there was so much damage (broken wine bottles, glasses, even an entire wine fridge!), but at least everyone was safe. Additionally, we commend Radek for his calm handling of this scary situation! We’ve never experienced anything like it, and hope that we never do again! We were quite disappointed during disembarkation. While we waited to leave the ship, there was nothing available: no water, coffee, tea, anything. On our prior cruises (Silver Galapagos and Wind Star), there was always plenty of bottled water available and coffee and tea stations were set up for guests to help themselves. Aboard Silver Muse – nothing. One of the crew members who we befriended ran to her cabin to bring us two bottles of water! The disembarkation procedure could for sure be improved. Overall, we very much enjoyed this cruise, especially the ship itself and its crew. Sure, there are a few imperfections to work out, but we will definitely be sailing with Silversea again! We would for sure sail aboard Silver Muse, but have found expedition trips to best suit our interests. Read Less
9 Helpful Votes
Sail Date: July 2017
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely ... Read More
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely slow, once we had to wait 1 hour between our soup and main dish at Indochine, The waiter was very ashamed of the situation but that is not an excuse.) There seemed to be a lot of excuses actually, like that the ship was new, that should not be an excuse. Lots of guest had complaints, one even talked about sending a letter with his attorney (a little excessive for my taste, but he had a plumbing problem so how could I know his experience.) Service at the pool terrible, Nobody was capable of spreading a towel on our daybeds, which is expected at luxury hotels and cruises. This is nos Carnival... The food was great, the wine was great, the boat beautiful, but it is really a shame that the service was so bad. Its not even an issue of attitude (other that the pool), it seems to be an issue of motivation, training, supervision or something like that. We stayed in a large room (Silver Suite), so you would expect that they pay the same or better attention to us, but sometimes it even seemed that because we where young, they seemed to be less interested in us (My wife and I are 32). Jacuzzi stopped working, we reported it, supposedly fixed, but never worked again, got tired of reporting it. Too bad... Read Less
8 Helpful Votes
Sail Date: July 2017
We have thoroughly enjoyed all our prior silversea cruises. We wanted to experience the new ship, the silver muse and we also loved the itinerary. As expected the staff could not have been more helpful, supportive, courteous, and ... Read More
We have thoroughly enjoyed all our prior silversea cruises. We wanted to experience the new ship, the silver muse and we also loved the itinerary. As expected the staff could not have been more helpful, supportive, courteous, and knowledgeable. They quickly knew our routines, our likes and dislikes and made every effort to insure our complete satisfaction with our cruise experience. Both the embarkation and disembarkation could not have better better organized or run more smoothly. The variety of restaurants was a highlight, although we did miss have a 'regular dinning room'. The addition of atlantide (especially atlantide and sebastian), the sushi restaurant, indochine, blue note, and the pizza and gelato restaurants were a big plus. Moving away from a shipwide dress code was a plus for us. On vacation we would really prefer business casual at all restaurants. We missed having a port expert onboard, explaining in detail the highlights of the upcoming destination. In the past we found his advice and suggestions very helpful in our shore explorations. We look forward to our our voyage... Barbados in December, and hopefully a return to the muse in the future. Read Less
7 Helpful Votes
Sail Date: June 2017
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the ... Read More
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the waitstaff in many of the restaurants were excellent. You could tell that they were really trying to make you feel welcome and to anticipate your needs. Silver Muse fell short (in fact, fell straight on its face) with the reception staff, excursion staff and some of the management staff in the restaurants. The reception staff was like a group of chickens running around without their heads. No one had the answer to anything and when problems arose and they said they'd "take care of it," that actually meant "no one will do anything about this and you'll have to come back and talk to us 3 more times before we remember to do something." The woman with curly hair at the excursion desk was absolutely horrid to deal with. Impatient, extremely rude and very sharp, I heard her scold many of the guests asking for help with their bookings.* I'm an easy going guy and generally let things slide, but this woman should be fired. Or, at the very least, be reassigned to a job where she doesn't have to talk to staff. The same goes for the head chef of the pizza restaurant. He was very stuck up and rude about how he cooks his pizza and absolutely refused to make custom adjustments as "the food quality would suffer" and that adding certain ingredients was "incorrect." Sorry, but if I want something cooked on my pizza, and it's available in your kitchen, AND I had it done yesterday with no problems, then what's the big deal? Being scolded that my "taste" was incorrect was absurd. He was very rude and I couldn't believe the way he spoke to us. Excursions were OK, but timing needs to be thought out better. More accurate descriptions of port would be helpful as well. The food quality should be improved too. In room dining menu should be expanded as well. Fairly small selection and I was especially surprised at the lack of options for dessert. Read some of the other reviews to get a feel for how stupid the reservation system was... Overall, the trip was OK, but for the amount paid and the service we received, I would definitely NOT going on another Silversea Cruise again. *** TIP: Make sure you have a printout of all the excursions that you prebook on MySilversea because they will screw up your bookings and claim that you didn't book things correctly and then they'll say it's all your fault. Be prepared with a printout to prove you booked things correctly. Read Less
1 Helpful Vote
Sail Date: June 2017
We were first time cruisers and chose Silversea based on the recomendation of a friend who was an avid cruiser. Prior to the cruise, we did some research and therefore knew that Silver Muse was the newest addition to Silversea and also its ... Read More
We were first time cruisers and chose Silversea based on the recomendation of a friend who was an avid cruiser. Prior to the cruise, we did some research and therefore knew that Silver Muse was the newest addition to Silversea and also its largest capacity ship. Overall, the experience was great! We particularly liked the sense of space on the ship - it never felt crowded. The service, especially our butler Rahul, was overall excellent. He took care of our needs, including changing a restaurant reservation for us, making sure we had our requested snacks to take on our excursions, and took care of some concerns we had with the room. This excellent service extended to most of the wait staff that we met. We had a few favourite waiters with whom we had some interesting conversations. We loved the layout and space in the cabin, and the balcony. There were just two issues. One, in common with many other comments we found in the forums, is that the soundproofing in the room needs to be improved. We found that even with our TV on normal volume, it could be heard in the next room and it was disturbing our neighbors especially late at night. Another issue was the difficulty in adjusting the water temperature in the shower and keeping it constant. After complaining to our butler, it was fixed to a large extent although it was still occasionally inconsistent. It was a minor annoyance. We loved that there was a jogging track on Deck 11, and we also liked the fitness centre which we felt was appropriately sized and equipped. Overall, the food quality was excellent. We liked the choices at breakfast at La Terazza. As we usually had an early excursion, we chose to have the quicker option of eating at La Terazza or pre-ordering breakfast to be delivered to our room. It was great to go out for a jog and then to the gym then return to the room to find breakfast ready! We knew about the reservation system for dinner and we pre-booked all our dinners online before the cruise. We have read many adverse comments about the lack of open seating for dinner at a main dining room, and the need to pre-book and therefore you could not easily get together with new friends for dinner. We can see why that can be a problem, although we were happy with the reservation system generally. After cooking our own food at Hot Rocks, we decided that we did not fancy the food and ask our butler Rahul to help change a second reservation at Hot Rocks to our favourite Italian restaurant La Terazza which was done. We also did not feel that the Japanese restaurant Kaiseki was to our expected standard. Otherwise, the other restaurants Atlantide, Silver Notes and La Dame were of a high standard. We also loved the pizza at Spaccanoli - and it was our go to place for a late afternoon bite. Overall, we were happy with the dining experience and service, but can see why some cruisers were not happy that there was not a main dining room concept. Given the level of unhappiness, we would not be surprised if there are some changes to Silver Muse dining in the near future. We took many of the shore excursions with Silversea. Generally, we felt the travel agents chosen by Silversea were of a high standard. Overall, we are very happy with our first cruise with Silversea and will go with them again. We may try one of their smaller ships to see if it is a different experience, but in the end, an interesting itinerary is the most important. Our Rome to Venice cruise taking in parts of Sicily, Malta, Greece, Montenegro, Croatia, Slovenia and of course beautiful Venice with many interesting places we had never been to have converted us reluctant first time cruisers to believers in the concept. Read Less
8 Helpful Votes
Sail Date: May 2017
I selected this ship because it was new and this was the 5th cruise. It was a wonderful experience from the very beginning. Boarding was a pleasure, very organized, no long lines, pleasant. Greeted by a smiling crew offering you a glass ... Read More
I selected this ship because it was new and this was the 5th cruise. It was a wonderful experience from the very beginning. Boarding was a pleasure, very organized, no long lines, pleasant. Greeted by a smiling crew offering you a glass of champagne. The ship is new and clean and still smells new. The stateroom is huge. The bathroom is big with a tub and shower. There is a walk in closet that's big. The deck looks beautiful. There are 2 televisions built into the mirrors with plenty of channels and lots of movies in all languages. There are 8 restaurants. They make home made pasta, fresh bread, pastry and gelato, all delicious. There is prime beef, Maine lobster and fresh fish, something for everyone. There is a superb wine collection, reasonably priced. Entertainment is not big production, Broadway type. If you're looking for that, you will be disappointed. It's not on this ship. They do have talented performers that are entertaining in many different venues. There is generally an older crowd and I think it tends to end early around 11:00pm, no midnight snacks but there is 24 hour room service. Service is really excellent in every venue. Every room has a butler and ours was excellent! I have few minor complaints. The boutique had one Silversea logo golf shirt for men. They had other shirts from another company that were very expensive yachting shirts but who needs or wants them. They have 2 jewelry stores with very expensive items, nothing even mid range. We found the sales people unfriendly and border line obnoxious. We always buy items on cruises and bought nothing on this one because of supply and attitude. Some of the other 6 star ships offer free wifi and limited free excursions. Silversea charges for wifi and all excursions. This is a mistake on a 6 star ship. Despite the minor complaints, we loved the ship, service and food and are planning another Silversea cruise. Read Less
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.3
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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