176 Silversea Silver Muse Luxury Cruise Reviews

Having sailed on Viking, Holland America, Oceania, Celebrity, Windstar this was the ideal opportunity to test drive Silversea on a short cruise between Singapore & Bali. Embarkation was very slow as two ships leaving the same ... Read More
Having sailed on Viking, Holland America, Oceania, Celebrity, Windstar this was the ideal opportunity to test drive Silversea on a short cruise between Singapore & Bali. Embarkation was very slow as two ships leaving the same evening & queues for immigration were very long Superior Veranda was a great size & you could easily enjoy this size of cabin for a cruise of 2-3 weeks. Butler introduce himself - but we didnt really use his services - felt a little gimmicky, but i guess some people like the ideal of 'staff' always on call. Decor was a little too bland - throughout the entire ship - beige & green - felt that due to the subdued nature of the guests some colour may have lightened up the atmosphere. Crowd generally 70+ - as ship was heading to Australia, equal balance of Australians & Americans. Food was good but not great - 2 good meals & surprisingly the Asian restaurant delivered a superb meal. Gym great size with all the facilities you could require Spa - i had one of the best massages on a ship ever....Ana the therapist fix the knots in my back. Small design fault: in how weather its nice to have a through breeze on the pool deck but none of the windows opened & it got very hot to eat a meal outside Didnt get off the ship in Smerang as didnt want a 11hr round trip journey to the temples. was a lovely quite day on board. Would i sail again - maybe if the itinerary and price were right but i wouldnt go out of my way. Would certainly try an expedition cruise as they have some amazing itineraries. Read Less
Sail Date November 2019
This was our third trip on Silversea in an Owner's Suite. We did Alaska--Anchorage to Vancouver on this cruise. Silver Muse was only about a year old. We found the decor to be comparable to Silversea standards, but modernized. We ... Read More
This was our third trip on Silversea in an Owner's Suite. We did Alaska--Anchorage to Vancouver on this cruise. Silver Muse was only about a year old. We found the decor to be comparable to Silversea standards, but modernized. We prefer the older, warmer decor, but recognize that Silversea must keep up with the times. Compare my pictures of Silver Muse with my pictures of Silver Shadow (we were on the final voyage of Silver Shadow before its makeover). As you probably know, Royal Caribbean bought Silversea a year ago. It may be starting to show. 1. There have always been binoculars in Owner's Suites in the past. Now eliminated. 2. Service in the restaurants on Silver Muse has deteriorated compared to our prior experience. There were inordinately long waits between courses. And it wasn't just us. We had recommended Silversea to an informal group of 15, and everybody had similar experiences. Our next to last night took the cake. We were in one of their specialty restaurants (Silver Note). Our reservation was for 8:00, and we arrived at that time. At 9:50, we had only been served an appetizer. We had waited an hour following our appetizer, and still had not been served our main course. That is when we walked out. Perhaps, they have reduced the wait staff to the point that service does not meet their prior standards. Or, perhaps, because of the expansion of the fleet, they have been forced to promote staff before they were ready. 3. They have installed Royal Caribbean's Cellular at Sea system on the Silversea cruise ships (I don’t recall that on my prior Silversea cruises). Having spent my career in the wireless industry, let me assure you that there is no bigger rip-off than Cellular at Sea. You can easily spend far more on Cellular at Sea, than the cost of your cruise. We worried that despite blocking our phones from connecting to Cellular at Sea, that we would unintentionally unblock it, and incur thousands of dollars in charges (thousands of dollars is not hyperbolic). 4. Restaurant reservations have been impossibly frustrating for me on Silversea. At the beginning of this cruise it occurred to me that I should probably make reservations for our next cruise, even though it was still 50 days away. Here is what I got: 11 not available, and 14 waitlisted. I was unable to make a single reservation--not one. I advised my cruise consultant that for future bookings he must set his alarm clock for midnight on the day reservations open and call me so that I don't miss the window of opportunity. (In fairness, our butler was able to make reservation for all the restaurants during our next cruise.) 5. Silversea is remodeling their owner's suites and eliminating the convenient U-shaped bars. They are putting in little cabinets that simply are not as nice or convenient for me. While there were some disappointments with restaurant service, I trust that management will focus on correcting those deficits. Read Less
Sail Date September 2019
This was our first cruise with Silversea (my first with any line) but will not be our last. We felt pampered and enjoyed our meals consistently throughout the 7 days. The ship and our cabin were bright and clean. The staff were cheerful ... Read More
This was our first cruise with Silversea (my first with any line) but will not be our last. We felt pampered and enjoyed our meals consistently throughout the 7 days. The ship and our cabin were bright and clean. The staff were cheerful and polite. We were fortunate to have sunny and fairly warm weather in Alaska throughout our cruise. Going in September we were concerned a bit about this, but it turned out great. Breakfast in LaTerrazza gets the day off to a great start. It is a buffet type arrangement with an incredible assortment of fresh fruit, breads (sweet rolls were irresistible to one of us, ok, I tried them all), eggs, cereals, cold cuts, cheeses, juices and more. Coffee is served at your table, and it is possible to order a custom breakfast from there as well. The lunch buffet is also excellent, but don't pass up the superb pizza at Spaccanapoli or the wide selection of lunch choices at the Grille. Dinner in Atlantide and Indochine were both superb, out of the many dinner orders between us, only one was disappointing. Not sure why DW decided to order vegetarian that night... Entertainment was fine, the performers are enthusiastic and talented. The musicians playing in various locations around the ship were very good. Vlad, a guitarist/vocalist, caught our attention while we were walking about. We sat down and enjoyed an excellent set of music while being served the fine included-in-fare sauvignon blanc. Our favorite excursion was whale watching out of Juneau. We were perhaps lucky in seeing about 10 whales, but the guides seemed confident we'd find them from the outset. Embarkation and disembarkation were a breeze. A vigorous hike and river float ride in Skagway also made for a great day. The ship had an unexpected technical issue after we boarded causing us to stay in Vancouver the first day, and so we missed our Ketchikan stop. Silversea provided free excursions to Vancouver and a cash credit on a future cruise, which we considered fair compensation. As the rest of the cruise went so well, the issue was evidently fully resolved. We are happy to give overall 5 stars for a truly memorable cruise! Read Less
Sail Date September 2019
My lifelong motto has been that I hate the idea of cruising. The hoards of people, the mass quantity of low quality food, the tiny rooms, and silly excursions. I’ve been on two short cruises to appease family before, and just didn’t ... Read More
My lifelong motto has been that I hate the idea of cruising. The hoards of people, the mass quantity of low quality food, the tiny rooms, and silly excursions. I’ve been on two short cruises to appease family before, and just didn’t like it. Well, when my other half suggested taking a luxury cruise through Alaska, I was not a fan of the idea. But, after watching a few videos, reading a few reviews and realizing he wasn’t kidding, we booked the Silversea’s Silver Muse 7 day Alaska cruise that started right before Labor Day weekend. The thought of the Butler Service, the suite with a bathtub and a balcony of our own, I had high hopes, but was very worried that my distaste for cruising would taint my experience. Spoiler Alert - I loved Silversea and would cruise with them again. This doesn’t feel like cruising - its luxury living. We booked the train transfer from Anchorage to Seward, and when I learned about the timeline of this, I was not pleased. First, the train didn’t leave until noon or later, so you wouldn’t get on the boat until after 5pm. Luckily for me, there was flooding on the railway tracks so they shut down the train, and we were instead going by motor coach, which meant we’d get to the ship by 2pm. I was so glad, so in hindsight, I’d recommend the bus transfer (or getting to Seward on your own), just so you can have a light lunch after embarkation on board and spend time wandering around the boat, checking things out. The boat is exactly as everyone else has described - contemporary, modern and new. The suite exceeded our expectations - I mean, who has a full size bath on a boat? The bed was extremely comfortable. I read that people didn’t like the way the TV worked. We loved it, because we could look at the restaurant menus, read about the next destination, watch videos of different cruises, and occasionally watch a movie or documentary. Why would anyone actually watch TV on vacation?? The butler service was outstanding. We became accustomed to breakfast in our room daily, along with a bottle of champagne waiting for us each afternoon. We were well taken care of, but it wasn’t intrusive at all. We only used the gym twice during our cruise, I walked on a treadmill on the day at sea and did one of the exercise yoga classes. The gym was clean and the treadmill was new and worked great. I liked that you were watching out the back window of the boat, but the class was just okay. Don’t expect to come onboard and get fit. The yoga class I took was very basic and ended up being cut short due to the raffle that day. Also the room for group classes is tiny, maybe 8 people can attend each session. Thank goodness for us, the cruise was mostly adults, and the ages varied. We are in our late 40’s and did not feel out of place. There were people of all ages, but there were definitely a lot of people well past 60, and everyone seemed to be retired. There were only about 3 babies/toddlers on the cruise, they were part of big family groups, so I don’t think it was a “choice” to be on this cruise with a child, since Silversea is definitely not designed for families or young ones. We seek out trips where kids are not allowed, so this was a plus in my book. The enrichment sessions for the Alaska cruise were good. There were several sessions, one on Glaciers, one on Totem Poles, another on Bears, one on Alaskan Bush Pilots and I’m sure there were others, all by the same person. One thing we loved was that if you missed the session, they recorded it and put it on the TV! We only attended one of the evening “shows” and it was fine. (but this is the part of cruising I hate, cheesy shows that are just embarrassing to watch). However, I will admit, the way Silversea did the show was classier than most, really just simplistic singing of songs from multiple eras. Also, the ladies that were singing in Silver Note were also very good. We sat at the bar twice and listened to them. Others have mentioned that this boat did not feel crowded. They are absolutely correct. The way they manage the restaurants, the activities, and the fact that the boat is quite large, you never feel crowded. We ran into people here and there, but overall, it was so different from other cruises where you feel like herded cattle. The only time you really noticed large groups was during the safety briefing and the last day while you wait to exit the ship. Now, onto the food onboard. My favorite dinners were at Kaiseki and Indochine - do not skip these!! Indochine had the most flavorful, unique food on the boat. I did enjoy La Terrazza, they had great house-made pasta. La Dame was very nice, but the food isn’t all that much different or better than Atlantide, which was great for formal night and the food was very nice. We ate at the pizza restaurant twice for lunch, and loved it. The Grill was a complete miss for me. I didn’t like the cook on a rock thing, and being pescatarian, my choices were limited. I opted for the shrimp, and it was gross. I couldn’t even eat them. The texture was awful. However, someone immediately noticed I was not eating them and offered me everything and anything to make up for it. We never dined at Silvernote, since we didn’t make a reservation early on, so we never got to dine there. Many people said it was great. The excursions we took were overall outstanding, well organized and timed well. While we could have booked some of these things on our own, we liked the idea of being with the companies that the cruise ship hired, so we knew they’d get us back to the ship ontime. Here are reviews of the ones we did: In Juneau, we did the Mendenhall Glacier Dog Sledding Trip. This was the highlight of the trip for me. From the thrilling helicopter transfer to the high country dogsled camp where you could see and hear over 300 dogs barking and getting excited to run, to the actual dog sled ride we took, and then we got to pet all the dogs and even held some 8 week old puppies. HIGHLY RECOMMEND this excursion. In the afternoon in Juneau, we did the Whitewater Rafting trip, which was super fun. The “rapids” were very mild and easy to navigate, but it was a nice way to spend the afternoon. They give you rain boots and waders, so as long as you have a rain coat, you’ll stay dry. We did get a few fun splashes along the way, but there was never a fear of falling out. In Skagway, we did the Chilkoot Lake Wildlife Quest. This was just okay. We took the public ferry to Haines, got in a small coach with 5 other couples and drove around looking for wildlife. We saw several bald eagles, but no bears. The lunch they served was nice, but overall, I would not choose this excursion again. Being active people in our 40’s, we would have liked a more adventurous back country experience. This would be a great experience for someone with mobility issues, but wants to see wildlife. In Sitka, we opted to take the Indian Falls Waterfall Hike. This was a no joke, 10 mile hike. We walked 5 miles in, and 5 miles back and it took the full 6 hours to complete. It was gorgeous getting well into the rainforest and our guide was a fantastic 21 year old local who knew so much about the area, the flora and fauna, and just a very pleasant person to spend the day with. If you opt for this strenuous excursion, make sure you have a good raincoat, good sturdy shoes and water resistant pants. The last 30 minutes of the trail we got dumped on, and I learned that my older raincoat was no longer as effective against the elements...... In Ketchikan, we took the Alaska Bear Adventure, which meant we took a float plane to a remote part of the island, got on a bus drove a bit, and then walked down to the viewing platform over the river to see bears. This was an AMAZING experience. We saw several bears fishing for salmon in the quick hour we were on the viewing platform. HIGHLY RECOMMEND this excursion. Bring binoculars and a camera! Tips: 1. Book dinners for later than you think. We often opted for 6pm or 7pm reservations, and in hindsight, 8pm would have been much better. Time flies between returning from an excursion and going to dinner, so having an extra hour to take a bath, relax or use the steam room, and get dressed for dinner would have been nice. I feel like this was our ‘rookie’ mistake being less experienced cruisers. 2. Do all your research on excursions before the booking window opens up. Then, go online the day they open up and reserve the ones you want immediately. The smaller group and more exclusive excursions were full within 24 hours. We did this and got to do every excursion we wanted! 3. Make dinner reservations right away as well, La Dame and Kaiseki were both full immediately after the booking window opened. 4. Do dress up for Formal Night! We ate at Atlantide for the formal night and that appears to be where many people go for the formal night. How dressy should you go? Totally up to you, but I saw long gowns, short cocktail dresses, sparkly pant suits on women and the men were in dark suits or tuxedo’s. 5. Things to bring: bring bath bombs (or bubble bath) for your bathtub; Pack a outlet converter for the UK, (while they have both US and UK outlets in your suite, having the converter made my life easier) and make sure you have comfy lounge clothes for time in your suite. If I decided to cruise again, I would definitely go with Silversea. This is a classy, upscale experience that offered great excursions, which is the only reason I would cruise, to see something, do something, or experience new places. Read Less
Sail Date August 2019
I travelled with family and they recommended this cruise line having sailed with them before. The ship is smaller than what I have previously cruised on so I was concerned about motion - turned out to be a non-issue (not sure if it was ... Read More
I travelled with family and they recommended this cruise line having sailed with them before. The ship is smaller than what I have previously cruised on so I was concerned about motion - turned out to be a non-issue (not sure if it was just the ship or the calmer waters we sailed mostly in Alaska). We were traveling with my senior citizen mother so the smaller ship was a great size for her to easily navigate. Although the ship was at capacity we never felt crowded, never waited in any line, and service was impeccable. Cabin was spacious (Verandah Suite Deck 8) and we had 3 in the room with no issues. Bathroom was very spacious and the shower was wonderful with great water pressure. Loved the towels and bath amenities. Our butler was excellent, and it was a nice service. We booked tours in all our ports independent of the ship so I cannot comment on this aspect. Entertainment was basic and we did not do much during the day other than bingo while at sea, which was fun. The evening entertainment was just OK. The best show was the tribute to Queen. Casino is small but not overly crowded. One table each for blackjack, poker and roulette and there were some slot machines. The ship was beautiful and well kept, service outstanding as I mentioned. A few blips to be aware of: 1. Embarkation timing could be seriously improved. We arrived in Anchorage the day before the sailing and took the scenic railway to the ship with the cruise line the next day. Our bus to the train did not depart until 1230pm, so the morning was quiet and sort of boring with not much we could do. The train ride was pleasant, scenery was beautiful, but the ride was long and we arrived at the boat close to 6pm. We were on the last car of the train so last to exit and get on board. As soon as we got on board it was muster drill time, we did not even have time to walk around the ship and get acclimated. After muster we had to get ready for dinner and felt very rushed to unpack and get organized. Rather than keep us in Anchorage, it would have been better to have us depart and arrive at the ship an hour or so earlier to allow passengers to get their bearings. I know most passengers arrive on the train so it gives the crew max time to prepare the ship, but there should be a happier medium. 2. Remember to bring converters. The USB ports did not work and there were not enough USA outlets. There were no converters available to us when we asked our butler and we did not read that converters were recommended to bring- our fault for not asking I guess. 3. Restaurants were overall pretty good. Some blips in service and food quality during dinners in both Atlantide and La Terrazza. I thought the food was good but I think I expected better given the luxury level of the line- it was not much better than I have experienced on other 'less luxurious' ships. What was nice - service was outstanding all over the ship, maitre d's addressed you by name within 24 hours of being onboard, staff was friendly everywhere, and the available wine and any beverage you want anytime were certainly nice! So overall we had a wonderful cruise on the Muse and for our Alaska trip but I am not sure I would book again with them at this time. I reserve the right to reconsider my comment though if I cruise again and see significant advantages to Silver Sea. Read Less
Sail Date August 2019
Our first mistake was assuming that, like Viking, Silversea cruises would be adults only. In fact, out of 580 passengers, 76 were children, about two thirds of those under 5 years old, or even babies. There are virtually no facilities for ... Read More
Our first mistake was assuming that, like Viking, Silversea cruises would be adults only. In fact, out of 580 passengers, 76 were children, about two thirds of those under 5 years old, or even babies. There are virtually no facilities for young children on the ship, so they were mostly bored and amused themselves running up and down the stairs and corridors uunsupervised. The swimming pools and hot tubs were completely taken over by the kids, even though under 12's were not supposed to use the hot tub. They also made their presence felt in the dining rooms, crying and tipping over chairs, and rather spoilt some of the excursions. We were particularly shocked when, on the first day, young children were helping themselves from the buffet using their hands. Aside from the children, there were several other things that were disappointing. The restaurant menu only changed once and then only a few items were different. We had one instance of shockingly rude service in the grill restaurant. The alternative restaurants were fully booked months ahead. We found that there were few places to enjoy a quiet cup of coffee and that these were usually very crowded indeed. The room service meal we had one evening was supposed to be served course by course within 20 minutes. In fact, it took an hour to arrive and then it all came at once, except the wine, which took a further 15 minutes to arrive and the meal was only warm, not hot. The room was not always as clean as I would like and the bath supplies were not replaced except when I asked. We had been advised to have a low floor cabin for wildlife viewing, but we were over the lounge and had quite a bit of noise from the activities there, notably the bingo, quizzes and late night music. On the plus side, the cabin was amazing and the bathroom was superb. The bed linens were very luxurious, as were the toiletries and there was a choice of pillows. All the food and drink was included, and this was mostly of a very high standard. We also had a selection of fresh fruit in the cabin every day. The scenery and excursions were excellent and we were very lucky with the weather and wildlife sightings on the trips. However, overall the experience fell well below what we had expected from this luxury brand. Read Less
Sail Date July 2019
Disclaimer - this was our first cruise and perhaps our expectations were unrealistic. The ship was beautiful. The food and service were spotty. We enjoyed the food and experience at Silver Note, Kaiseki and Indochine. Atlantide was ... Read More
Disclaimer - this was our first cruise and perhaps our expectations were unrealistic. The ship was beautiful. The food and service were spotty. We enjoyed the food and experience at Silver Note, Kaiseki and Indochine. Atlantide was the most disappointing. The service was inconsistent (i.e. at the empty Grill at lunch it was hard to get anyone's attention for a second glass of wine and when it finally came it was not with a smile!). We couldn't get a decent steak on board. Our son ate steak at practically every restaurant and a request for 'medium' came back either blue or brown - never pink! That was a real let-down. The Hot Rocks concept was gimmicky and not worth the effort. The over-sized dentist bibs they provide did not protect our clothing from getting spattered with grease. La Dame and Terrazza both had decent food and the service was outstanding - especially the maitre d' (Rodel) in La Dame - he was a real charmer! Service is where we feel Silversea really dropped the ball. We had a large suite with a separate dining area so we decided to have breakfast in the suite each morning. It arrived cold every day and on the second day I asked our butler how many suites he serviced. He responded 14, which surprised me. I asked him what happened if everyone wants breakfast at the same time and he said he tries to get his colleagues to help. He was hardworking but rushed off his feet. It wasn't unusual for him to be paged by another suite while he was with us and he would then use our phone to call and see what his other guests needed. While 1:1 service is impossible, one man servicing 14 suites will never equate to luxury service. We felt bad for him so tried to ask for as little as possible. He was also off-duty from 12-4 and during that period no one answered his phone. We never used his service after 6pm so I'm not sure if the timing of the break is the most sensible? Silversea offers a 'dedicated butler' which I think means only that you'll always see the same face? In our experience it put too much pressure on one person and it would be much better to have a team helping each other and ultimately the guests. Echoing other reviewers, the pool area, while pretty, was not restful. It was teeming with young kids. We traveled with our mid-teens and although they fancied going for a swim or in the hot-tub the atmosphere was always off-putting. We loved the afternoon trivia, ping-pong and the kids appreciated the large selection of streaming media. This was our first time in Alaska and we were impressed by the ports and the people. We didn't do any shipboard excursions but we thoroughly enjoyed the trips we privately arranged - whale watching in Juneau, Emerald Lake/Yukon tour in Skagway, Wildlife Boat Tour in Sitka and Anan Creek Bear Tour by float plane in Ketchikan (this is a must do if you don't mind the small plane). One of the on-board highlights was the afternoon at Hubbard Glacier. Having the forward deck was a huge plus. I thought that the Captain turned the whole ship 360 at the glacier, but all it did was pivot to port and starboard a few times. We saw plenty of spectacular calving. We had fully intended to re-book Silver Origin for the Galapagos while on board but our experience just wasn't compelling enough. On our return we were offered a sizable incentive to re-book but we decided to try Celebrity Flora instead - even though it was slightly more expensive. I waited a few weeks to write this review to see how the experience settled on us, and while I wouldn't say it dissuaded us from cruising again, I don't think we'd ever revisit Silversea. Read Less
Sail Date July 2019
We were so excited to sail with Silversea through Alaska. I must say the excursions have been great, the rooms are nice and the food very good (although no healthy options available.) Where the boat really fails is it’s amenities. The ... Read More
We were so excited to sail with Silversea through Alaska. I must say the excursions have been great, the rooms are nice and the food very good (although no healthy options available.) Where the boat really fails is it’s amenities. The gym is very poorly equipped and overcrowded (weights do not go over 20kg and it is cheap equipment.) Where it really fails is the pool. It is a very small pool that I’m sure it nice but we haven’t been able to get into it since we’ve been here. The pool is filled with kids every hour of the day. Parents are not watching, kids are sliding all over the wood and pushing each other into the pool. It’s a safety hazard and inconvenient for anyone who is looking to have a relaxing vacation, or a swim after a hot day. If you want a room and food Silversea is great. But I believe most people go on a cruise for the full experience. If so, you’re better off on a different boat. We will not be cruising with Silversea again. Read Less
Sail Date July 2019
This was our 9th Silversea cruise all previous being on Spirit and Shadow, so we were keen to sample the Muse. We stayed in Fairmont Waterfront pre cruise, and exceptional hotel, top tip, choose a harbour view Gold floor room. It was ... Read More
This was our 9th Silversea cruise all previous being on Spirit and Shadow, so we were keen to sample the Muse. We stayed in Fairmont Waterfront pre cruise, and exceptional hotel, top tip, choose a harbour view Gold floor room. It was a mixed experience on the Muse. The new Musification decor and the ship did not disappoint, a stunning ship and much improved over the older ships. The crew as always were superb, always friendly professional and a delight. However, we for sure noticed a slipping of previous standards. The main points we noticed, all small, but it's the small detail that counts: This was an Alaskan cruise, with the spotlight on scenery and wildlife, previous Silversea cruises always had binoculars in every cabin, wow, not any more, when I asked the reply from the Cruise Consultant was, it cost to much as guests steal them, a lowering of standards. I was surprised to see on the open forward deck, Zodiacs and Kayaks tied down, very unsightly. It became clear during the cruise that this cruise was partially an Expedition cruise, unfortunately this was not made clear in any pre cruise matterial. One day of the cruise was modified, without any pre cruise notice, to facilitate the expedition element as the ship moored for 12 hrs in Rudyard Bay, yes lovely scenery but after 12 hrs looking it became tiresome, it was all for the Expedition and tours using Zodiacs and Kayaks. Dining in the La Terrazza restaurant was very disappointing, the changes have created a more open cafe concept, very noisey taking away its previous charm. Top tip, try it once but dine in Atlantide, Silver Note or La Dame, these are all very good. We noticed the service was not as before, standards from Silversea are dropping, these points are small but important, to me all drink measures are smaller, canape are meager, one other guest called it the "Meega Muse" Also lacking was the old Silversea luxury of a waiter taking ladys by the arm to escort to table. Sliding standards. And what happened to the luxury touch of your butler giving you a choice of toiletries for your cabin. Sliding standards. If you have this option, take the Juneau Silver King Lodge tour, amazing wildlife and lunch. To summarise; Yes Silversea are exceptional and I would certainly cruise with them again and recommend them. However, the new Musification is missing something, I'm not sure what but they seem to have just taken there eye off the ball, and are cutting back on small luxury items, but I would suggest that it's just those small luxury touches that have made Silversea. Read Less
Sail Date June 2019
First cruised onboard theSilver Cloud many, many years ago and we wanted to try another Silver Sea cruise. Silver Muse had the right itinerary and well, she did not disappoint. The entire experience was excellent, the accommodations ... Read More
First cruised onboard theSilver Cloud many, many years ago and we wanted to try another Silver Sea cruise. Silver Muse had the right itinerary and well, she did not disappoint. The entire experience was excellent, the accommodations spacious and understated elegance, the service was outstanding. We had multiple dining options and all were good in their own right. Most of the staff were personable and went out of their way to accommodate our needs- we were a large group, 14 adults and a baby. The entertainment was average, but we really wanted to do a relaxed cruise so we really did not mind that. embark/disembark- at Marina Bay Cruise Center (Singapore), from luggage drop off tot he welcome champagne in the lobby of the ship was 15 minutes at most. cabin- see below dining- we tried each of the restaurants at least twice and all were excellent. The service and attention was great. My favorites were Atlantide and the outdoor grilling were you prepare your own dish on hot rocks. The buffet area for breakfast and lunch was converted into an italian-themed restaurant at night. excursions- Silversea had several excursions that were complimentary, you get to reserve this in advance before the cruise. The more personalized options, you had to pay for. Would highly recommend this cruise. looking forward to the next SS cruise. Read Less
Sail Date March 2019
We are regular cruisers and have sailed on many different lines like Celebrity, RCCL, Princess, P&O, NCL and Carnival, however, this was our first cruise on a smaller ship. The combination of a good price for the cruise and an ... Read More
We are regular cruisers and have sailed on many different lines like Celebrity, RCCL, Princess, P&O, NCL and Carnival, however, this was our first cruise on a smaller ship. The combination of a good price for the cruise and an interesting itinerary made it attractive to book this holiday. We were certainly not disappointed with our first Silversea experience! The ship was immaculate and had generous public areas. The cabin (a Classic Veranda Suite) was luxuriously appointed with plenty of space. The walk in wardrobe was an excellent size and there was more than enough storage space for luggage. The bathroom was lovely with a full size bath and separate shower. The bed was comfy and the seating area spacious. The only minor criticism was there were no non smoked glass mirrors in the cabin. It would have been useful to have a normal mirror near the balcony door. The food in the restaurants was excellent quality as were the drinks.There were several very good restaurants to choose from and we enjoyed the ability to dine in different venues during the cruise. We particualry liked the Italian themed 'La Terrazza' which served delicious food and you could enjoy this al fresco on the deck. One thing we particularly liked was that because there were less passengers than on the larger ships, we were able to go to the buffets and not feel crowded, there was always a waiter to help you find a free table and offer to take your food for you. It was really lovely to always find a table outside to dine. The entertainment on the ship was not as 'full on' as on the larger ships we had been on but we were never bored. The shows in the Venetian Lounge involved the Silversea Singers, instrumentalists and when we were in Kota Kinabalu a local dance troupe and instrumentalists came on board and performed an excellent show. We also enjoyed dancing the night away in the Panorama Lounge and had fun at a karaoke night! The deck party was good fun and also during the day there was great food served at tables by the pool. In the evening the area around the pool became the 'Hot Rocks' restaurant where you could cook your own meat/fish on hot volcanic rocks. The staff were really friendly and helpful. We also met many friendly passengers, on several evenings we would arrange to meet up and go to dinner with new friends. We were so impressed with the Silversea brand that we decided to book a future cruise on the Silver Shadow. Read Less
Sail Date March 2019
This trip should b a no brainer for SS, but it's not. To many little issues turn into stupidity. Examples, a Milk shake in US is made with ice cream and milk, they use no milk but use ice. Very difficult to explain how to make ... Read More
This trip should b a no brainer for SS, but it's not. To many little issues turn into stupidity. Examples, a Milk shake in US is made with ice cream and milk, they use no milk but use ice. Very difficult to explain how to make since there order system doesn’t allow explanations. The restaurants have a set menu, which means no different meals. Oceania, Regent, Crystal all have new menus for dinner every day, they also post outside what that nights menu is. The food is good but trying to customize a meal is difficult as you must order at least 24 hrs in advance. All, except 2 restaurants, must have a reservation, even though they are not filled. With empty tables at 8PM, you cannot just walk in. When we boarded we were told we needed an Australian Visa...but why wasn’t that notification made prior to boarding? So, request was made by Muse, but they applied to agency other than govnmt. Which charged more than double, notification was made about the problem and I was told I had to solve it. Fortunately others had same problem, so Muse handled the problem. Read Less
Sail Date February 2019
Superb from embarkation to disembarkation. My daughter took me on this cruise to celebrate a milestone birthday and I could not recommend it highly enough. She has sailed with Silversea before so I knew what to expect but it exceeded ... Read More
Superb from embarkation to disembarkation. My daughter took me on this cruise to celebrate a milestone birthday and I could not recommend it highly enough. She has sailed with Silversea before so I knew what to expect but it exceeded my expectations by a thousand percent. The service, the dining experiences, the amazing staff, the excursions, the suite, our butler and cabin attendant, the pool, the gym and all the extra little touches were beyond comparison. (I travelled on a Celebrity cruise last year and I would give that half a star (only for the excursions). Silversea would rate 10 stars if it was possible. From the room attendants, the wait staff, right up to the Captain, everyone went out of their way to be polite, friendly and helpful. Our suite was so comfortable, even including a bath! and a seperate dressing room. Our needs were met promptly and efficiently and we never felt that anything was too much trouble for the crew. Every day another new surprise greeted us. From exclusive chocolates on our beds at night to a waiter complimenting me on my jewellery and even remembering that my daughter was wearing something similar several nights before. The meals were like dining in a 5 star restaurant each time. It’s very easy to put on some weight. Silversea is expensive but it’s all inclusive, so you never feel as though someone is fawning over you just to earn a tip, which is what has happened on other cruises I’ve taken. Will definitely be sailing Silversea again. Read Less
Sail Date February 2019
This is our review of our recent trip from Sydney to Auckland on the Silver Muse. We were fortunate to have booked an Owner’s Suite in the ship and we were expecting to be blown away by the whole experience but, unfortunately, it did not ... Read More
This is our review of our recent trip from Sydney to Auckland on the Silver Muse. We were fortunate to have booked an Owner’s Suite in the ship and we were expecting to be blown away by the whole experience but, unfortunately, it did not really end up that way. Embarkation and disembarkation Very good and smooth. Food and Restaurants In our opinion, the food was excellent all round and although other reviewers complained of the lack of variety, the menu is changed every 7 days at the evening restaurants, except for “La Dame”. We felt this catered for enough variety as there are various dishes within one menu to guarantee no repetition of the same dish within two visits to that restaurant in a 7-day cycle. We loved the pizza at “Spaccanapoli”, the lamb at “La Dame” and the overall experience at “Indochine”. Perhaps the one restaurant that lagged was “La Terraza” (Italian) in the evening. We felt the food there could be improved. Service on board Outstanding, that is all we can say. Every single member of the crew made us feel welcome and always greeted us with a smile. We would like to point out the outstanding service provided by Shinuda (maître d’) who was always helpful and happy, Gabor at Indochine who went out of his way to make sure that our wishes were met, and Nuria at Indochine who was always happy and cheerful and made our dinners a joy. Butler For some reason our butler was not as good as it could have been. Not much attention to detail and seemed to be stressed most of the time. We have had better experience with butlers before. This was not one to remember. Entertainment and activities onboard We had a guest guitarist, Vincenzo, who gave two shows in the 15-day cruise. Very good. The Silversea singers were very good but on a 15-day cruise, their shows, we found them to be repetitive. Silversea should consider bringing in more guest entertainers on longer cruises. Our cruise director was good. Activities were average. Cabin That was our biggest disappointment. Having the Owner’s suite booked we had high expectations as regards services, overall experience and luxury. The reality is that other then the size of the room (basically 3 varanda suites -one with no balcony - put together into one suite) the overall experience is the same as any other suite in the ship. We expected to receive additional perks to the standard suites for the cost of the Owner’s suite but that was not the case, but the cost of the suite is over x2.5 times that of a standard Varanda suite. The sitting/dining room had two large TV sets opposite one another in a room that was no more that 5 meters in distance between opposing walls. We did not understand the reason for two TV sets in such a small space and it felt as though one of them was an afterthought to justify the suite category. Totally unnecessary. Our experience with the owner’s suite is that it simply is not worth the money and they do not represent value for money. We are not likely to ever book an Owner Suite or any of the other top suites until there is a clear value for money appreciation in the suite. Booking a Varanda suite will get you the same level or service and extras and if you are after more space, then a Silver suite is a more reasonable option. Just as a point in reference, we had an Owner’s suite quoted for a trip to Antarctica in 2021, the cost was quoted in excess of $110K whereas the Varanda for two costs $35K. Bear in mind you are getting exactly the same service on board. Just not worth the money in our opinion. Crew Never saw them. Did we have one?. Ports and excursions The destinations were what sold us the cruise. Outstanding experience, amazing journey. The excursions were good, and we particularly appreciated the Middle Earth (Littleton, NZ) excursion hosted by Hammond Peek, he made our day – excellent person and great host. Passengers We felt that the average of the cruisers was more in the late 60’s – over 70’s range. Perhaps the distance, time of the year and cost keeps away younger people. My wife and I are 55+ and would have preferred a merrier atmosphere and not so formal. The sea days were particularly tedious with almost no entertainment in the swimming pool which gave it an impression of a 5-star hotel with no entertainment. This area needs to be improved. Read Less
Sail Date February 2019
New Zealand and Australia have been on my wife and my bucket list for a while and we did it on this cruise. It was as beautiful as we hoped. As was our cruise ship the Silver Muse. It is a new ship and very well done. Our cabin was ... Read More
New Zealand and Australia have been on my wife and my bucket list for a while and we did it on this cruise. It was as beautiful as we hoped. As was our cruise ship the Silver Muse. It is a new ship and very well done. Our cabin was exceptionally well laid out and the crew was very very friendly. It was obvious that Silver Seas has put their best onboard. For example, I normally have a night cap of Baileys Irish Cream and coffee in our cabin every night but the coffee maker was for espresso and not American coffee. But I found a bartender just down the hall that listened to me and prepared my night cap exactly the way I like it every night. Each crew member we passed smiled and said hello. Embarkation was somewhat disorganized. Check in on the dock was quick but we did arrive at a time where there were not very many people. But it was not complete. We had to do some further check in on the ship and this was a bottleneck. There were only four lines to service guests and they were backed up. Disembarkation was very easy. But again we were staying at a hotel in Auckland and did not have to leave with a lot of people. We tend to eat in our cabin but there are lots of dining venues. I was able to get sushi for lunch one day by just walking in and sitting down. Unfortunately the sushi rice was like the kind you get in a supermarket, not very good. We did not do any of the speciality dining but the main dining room was beautiful and all the food on board was very good. Except maybe for the hamburgers, in this day of gourmet burgers these were pretty bland. But then there were the pizzas, best we have had. Also, the lobster was just OK. Kind of hard to describe but while not badly prepared it was a little tough. One big problem for me. I have a gluten allergy that causes me to break out if it eat it. I spent most of the cruise broken out, meaning I was getting gluten, so if you are celiac i would not cruise on this ship. We did not do any of the silver Seas tours but heard complaints from other passengers. We also heard from one couple in a Silver Suite like us but on deck 9 that were kept up till midnight because they were under the kitchen for the Grill. They could not get another Silver Suite but had to sleep in a smaller cabin and spend the day in their suite. I would not stay on deck 9 under the area around the pool and kitchen because of all the activity. The biggest negative on the ship was the entertainment system. Watching involved a lot of buffering. In other words having what you are watching pause while the system caught up. I mean a lot, at times every few minutes. This happened for onboard movies, “live” feeds, and even the bridge camera. We even had the system get in a mode where it took over a minute to respond to a click on the remote. A reset took care of that but no amount of resets took care of the buffering problem. In addition, the system was hard to use. There was no easy way to navigate a movie and the home button on the remote did not take you home on the system. Overall we enjoyed our cruise. Having such a nice cabin and crew more than made up for the other issues we ran into. Read Less
Sail Date January 2019
We had been on a Silversea cruise to Alazka on Silver Shadow and loved the size and service. The Muse was even better. We traveled with my Brother and his wife and it was there first Silversea experience. From the minute we arrived at the ... Read More
We had been on a Silversea cruise to Alazka on Silver Shadow and loved the size and service. The Muse was even better. We traveled with my Brother and his wife and it was there first Silversea experience. From the minute we arrived at the terminal Silversea treated us with class and diginity. We arrived at Sydney terminal at around 11am and thought we would try and drop off our luggage. We were pleasantly surprised that we were allowed to get on the ship and start our cruise. What a bonus. The service was amazing. After 2 days almost every crew member knew our names. We sat at the pool bar and ordered 4 separate drinks (Joey is the best). The next day he saw us coming and prepared the exact 4 drinks as ordered the day before. Sounds simple but it was special. The best addition that the Muse had was the pizza restaurant. We are pizza snobs and love Neopolitan style pizza. The pizza chef is from Florence but he had it down pat. Amazing Diavola pizza, almost as good as we had in Rome. We cannot say enough about the various restaurants. No complaints anywhere. I have read other reviews and we are either easy to please (Do not think so) or others may be expectting Michelin star restaurants. We spent a good amount of time at the pool deck with other couples we met and the pool staff were incredible. So many special people attended to everything we asked for and then some. The Muse has so many places to get away from it all and get an espresso, snack or a drink. The additional size of the Muse (%50 I think) compared to the 400 on the Shadow was not noticed. I could go on and on but have to go back to work. Congratulations to the Silversea team, a home run. We already booked our next cruise (On the Moon) Read Less
Sail Date January 2019
My partner and I with a group of friends cruised on Silver Muse for 14 nights from Sydney to Auckland. It was a wonderful cruise that exceeded all expectations; we have been cruising with SIlversea for over 20 years and have been on each ... Read More
My partner and I with a group of friends cruised on Silver Muse for 14 nights from Sydney to Auckland. It was a wonderful cruise that exceeded all expectations; we have been cruising with SIlversea for over 20 years and have been on each of the Silversea vessels many times; this was our first time on the Muse and we absolutely loved it. We were very impressed with the new direction that Silversea is taking: everything seemed to be more modern and more upmarket (and the product was terrific in the first place.) Lets start with the ship: its gorgeous! The layout is similar to the Spirit with certain areas expanded and improved, the décor is beautiful with a modern and elegant look, all of the rooms and spaces are accounted for with new additions such as the cute Arts Café and a supersized Lobby/Dolce Vita area, and the outdoor space has been enhanced with a pool and deck area that is longer/larger than the equivalent space on the Spirit (before it was lengthened) and an extra Jacuzzi aft. All good. We had a Deluxe Veranda Suite that was simply beautiful; the suites are (I think) slightly larger than on the Spirit but the new and very beautiful interior design makes the suites feel roomier and brighter. There was a super bathroom, good walk in closet, and lots of storage; all as expected on Silversea. Everything being new and fresh is a good thing and we enjoyed our Suite very much - simply superb! Dining was extraordinary: the food was terrific in each of the eight restaurants. The dining and reservation issue seems to have worked out on the Muse; the system is now perfected. We had advance reservations for many evenings and everything went according to plan; on our non-reservation evenings (when we ate at Atlantide or Indochine) we never had a problem getting a table directly even around 800PM which seemed to be the peak dinner hour. The décor at the restaurants is pretty and each venue has its own design and style. The food at each Restaurant was wonderful: we ourselves were surprised that we enjoyed Indochine as much as we did. Of course, La Dame is a wonderful dining experience and our dinner at Silver Note was an adventure in dining. So much fun. We also thought that the wines being served (and there was much variety in the standard categories) were rather good; Frank, the chief sommelier who we know for years, was onboard and very gracious towards us. The service that we received onboard was nothing short of spectacular; we knew many of the crew members and (I think) that they were genuinely happy to see us. At the restaurants, we were catered to at each and every meal regardless of venue - the head waiters and maître d's always checking and making sure that we were pleased. A big thanks to all of them, especially Giwa who made sure everything went well. Waiters, bar staff, and the pool staff were all active and engaged, knew our names by the second or third day, and looked after us. Our butler, Alan, was marvelous and took care of many details for us (including a ridiculous amount of laundry) and Sam, our cabin attendant did an outstanding job looking after of our cabin which was always spotless. Although we do not do ship shore excursions, the members of the shore excursion team were helpful and assisted us with a smile. All good. As for entertainment and activities, its standard Silversea. The singers were lovely and had talent and we went to a few shows.....but entertainment has never been and never will be Silversea's strongest point; this is not where small ship cruise lines excel. The cruise director, lecturers, entertainers and social staff were all engaged and passengers seemed quite happy. The only odd thing was that many of the production shows were scheduled for 615PM which we found unacceptable as we don't care for early shows; scheduling the shows early left us with little to do after dinner. It was not a big deal, just strange. As always with Silversea, embarkation was a breeze (from curbside at the port to La Terraza for Lunch in less than 30 minutes) and debarkation was even quicker with us leaving exactly at the designated time. Our Sydney to Auckland itinerary was lovely: this is the third time that we have done this cruise over the years but Australia and New Zealand are absolutely beautiful and the ports of Burnie, Picton, Napier and Gisbonre were all new to us. And, its always wonderful to spend a few days in Sydney before embarkation. I cannot comment on the shore excursions: we make our own arrangements and tour independently with private guides so that we can set out own pace (we move more quickly than most ship operated excursions) - it works out better for us. Our only issue was internet at sea; its frustrating and remains so on the Muse. In our technology driven world where we are all dependent on the internet for just about everything, its time for internet at sea to catch up. I understand that this is not a Silversea issue (we have had the same problem on Regent and other small ship cruise lines) but, nonetheless, reliable and fast wifi is a necessity and not a luxury in 2019. In summary, we had a wonderful experience on Silver Muse and look forward to her sisters Silver Moon and Silver Dawn joining the fleet; as a "small-ship person" I never thought that my partner and I would like the "larger" Muse as much as we did. Also, we adapted to the multiple dining venues much more easily than we thought we would - we both always loved the ease and simplicity of the Restaurant on the smaller Silversea vessels. We cant wait to return and are already planning our next voyage with Silversea: we are deciding between the Med and Northern Europe for the summer and its probably South America next winter Read Less
Sail Date January 2019
The evening shows have always been the weakest of the Silversea's offering followed by the tours which tend to be lame and very overpriced. On the Silver Muse just about everything else is sub standard as well. It would seem ... Read More
The evening shows have always been the weakest of the Silversea's offering followed by the tours which tend to be lame and very overpriced. On the Silver Muse just about everything else is sub standard as well. It would seem Silversea has had problems finding enough extra staff for this relatively new larger ship and as a result many of the barmen are incompetent and waiting staff untrained. The chef's too have some weird interpretations of well known dishes albeit this is not the weakest area. 8 restaurants is too many though, better fewer and less strange.Our cruise from Bali to Sydney was not full (it would have been even worse on many fronts if it had been) but even so they ran out of things. What was even more unacceptable was that people left and joined the cruise at nearly every port making it seem like an upmarket ferry. Some were on for just 2 days! Needless to say we were not given or told about this option having booked and paid long ago. Due to Silversea not doing well currently they are now offering all manner of incentives such as this, included tours and cabin credits to try and get bodies in beds. They are very keen during the cruise to sell future cruises to their captive audience but based on the above one must seriously question the wisdom of falling for this. The price may rise as time passes but so very well may the incentives! As for celebrating Christmas I would simply say that in my opinion Jingle bells and Rudolph the red nosed Reindeer are not carols. New Year was a little better being harder to get wrong. All in all this felt like a shakedown cruise which is not what we paid for. The private owners of Silversea sold 67% of it last year. They made a mistake - they should have sold 100% as the once very good Silversea is slipping down the rankings fast. Read Less
Sail Date December 2018
Fantastic cruise with every segment connected to the ship Fantastic. Like heaven. Ship pristine and staff excellent and friendly. Everything perfect on the ship. The hotel before and after and the excursions were not the same level. The ... Read More
Fantastic cruise with every segment connected to the ship Fantastic. Like heaven. Ship pristine and staff excellent and friendly. Everything perfect on the ship. The hotel before and after and the excursions were not the same level. The ship is stunningly beautiful and is filled with staff who have the goal to please every guest. Food is great. You can order anything if you give the chef 24 hours notice. You can order from the 24 hour menu anywhere on the ship. Don’t miss the galley or bridge tour. The chef is a character. Reception can help. The butlers Are professional and not just wearing a uniform. If you have a special occasion, they’ll decorate your cabin. Grab pool seats early as they can get taken on sea days. Excursions- not the same level as Silversea. Excursions were disappointing. Over crowded and too much driving with less fun than expected. Read Less
Sail Date December 2018
My review: THE SILVERSEA – SILVER MUSE. The Silver Muse is simply a brilliant ship (the best I have ever sailed on) along with its excellent crew and all of its on-board facilities. It lierally floats on the ocean like a dream with ... Read More
My review: THE SILVERSEA – SILVER MUSE. The Silver Muse is simply a brilliant ship (the best I have ever sailed on) along with its excellent crew and all of its on-board facilities. It lierally floats on the ocean like a dream with its stabilizers holding it with almost no movement awareness on board. Its 8 restaurants are all magnificently appointed with the best food at sea (beats Oceania by at least 10 points), wherever you turn the luxury of this ship is outstanding from its beautifully furnished and super spacious all-suite accommodation to it many lounges, good sized theatre, easy access staircases, several lifts, library and its many comfort areas and cocktail bars. A delightful pool and spa with its waiter cocktail service for all guests is all a part of this incredible ship that carries around 600 passengers and maybe 400 crew, and a brilliant cruise director, the best we have ever experienced. You can be assured that your every whim is catered for, as a person you are not just another passenger, you are the most important person on board, nothing is too much trouble for the staff, the concierge and the super friendly crew. As a frequent cruiser who has travelled the world on most other cruise lines and their ships, this would have to be the ultimate in cruising and most certainly worth a 6-star - or better rating. Initially we were a little hesitant about booking this particular cruise because of its Asian ports itinerary that had been selected. Being honest the ports are not the best, but with the ambience of the ship you soon forget the ports and the on-shore excursions where one gets stuck in the traffic jams of Djakarta etc. One terrific port of call was a virtual desert Island off Java with only 80 permanent residents where the ship tenders were required, but the crew and facilities provided were just incredible. Lunch, free drinks and entertainment was all shipped ashore by the incredible crew to give guests a true desert island experience. I should mention this is a completely independent assessment, I am not being paid or receiving any benefit from anyone, this is my own opinion having recently returned from an 8-day cruise on this magnificent ship between Singapore and Bali, Indonesia. If you enjoy cruising, whatever you do, don't pass on the Silversea, Silver Muse, she would have to be the most impressive ship sailing the oceans today. Read Less
Sail Date December 2018
We arrived at the Singapore transfers from the hotel to the ship a bit chaotic but eventually got on board,we stayed in a silver suite which is lovely and the ship is also tastefuly decorated. The food is poor the speciality restaurants ... Read More
We arrived at the Singapore transfers from the hotel to the ship a bit chaotic but eventually got on board,we stayed in a silver suite which is lovely and the ship is also tastefuly decorated. The food is poor the speciality restaurants I wouldn’t bother with , in room dining is also shocking ,hot rocks and the pizza bar are very good.we found that the food was always Luke warm at best ,indochine is neither Thai or Indian it’s a bit of a poor attempt at both . The staff in general are what you would expect but the reception staff are rude ,don’t book a message during a show as you won’t enjoy the experience far too much second hand noise fighting with the zen music. We spent 3 days in port in Yangon surrounded by lorries and containers with a large cargo ship just off the aft spewing out black smoke the excursions were a nightmare due to travelling distances really couldn’t recommend this itinerary . Overall not worth the money loads of room for improvement. Read Less
Sail Date December 2018
Travelled with family, attracted by the itinerary to Myanmar. Stayed in a Silver suite on level 9 with adjoining room. Previous personal experience on Silversea is only on a Galapago cruise and mainly have taken Crystal cruises (sorry if ... Read More
Travelled with family, attracted by the itinerary to Myanmar. Stayed in a Silver suite on level 9 with adjoining room. Previous personal experience on Silversea is only on a Galapago cruise and mainly have taken Crystal cruises (sorry if I use it as a benchmark a lot). Other family members have been on other Silversea cruises. Embarkation - easy and quick. Disembarkation within Silversea's control was fine and well organised. Some confusion with the ground transport staff and which van was to take us to the airport, waited for ages (Singapore). The ship and cabin was excellent. Butler and attendant were excellent also. Did room service breakfast once at 6am for an early excursion - butler served it right on the dot at 6am and it was laid out beautifully, food was nice and hot. Absolutely no complaints about the room (bed is on the firm side which I like), wardrobe, bathroom etc. See comments in cabin section about TV media comments. There is 24/7 wifi available for this room category - when we checked in, it automatically connected to the standard wifi but you are eligible for the premium wifi and we had to speak to reception once to get that sorted (but being at sea, I'm not sure how much faster the premium wifi was!). Laundry included with this room category. But be aware that there is only one laundrette per floor and only one washing machine/dryer in the room, I think perhaps they could have installed a few more machines. The ship has a lot of modern artwork displayed, may not be everyone's cup of tea! The destinations and excursions were as expected. Potential Myanmar travellers be aware - the Pagodas and Monasteries which are the highlights - do require that you remove all footwear (and including socks!) when you visit. The main Shwedagon pagoda was clean and well maintained but the other places we visited were perhaps not so clean. Bring lots of wet-wipes along! Enrichment activities were generally good and as expected. Overall a pretty good experience but the only issue is the dining. I was very apprehensive in the lead-up, as I had been reading all the reviews on this site so I think did not have particularly high expectations. My previous main cruise experience has been with Crystal so I am guess I am using that as my main comparison. Walk-in everywhere during the day time. At night, Atlantide and Indochine and Spaccanapoli (pizza place) were walk in, everywhere else needed a reservation although to be honest most places were not full when we peeked in for a look so I'm sure you could walk in. We found Atlantide to be the best and most consistent in terms of quality. There was some day to day minor variability in the menu (I think a full menu change was only once a week, as other reviewers have commented) and service was good. Atlantide ended up being our main go-to restaurant to dine, and I think the same for other diners as it got progressively busier towards the end of the cruise. Indochine - service good but quality of food was not great, only went once. La Terraza - menu did not change for many days. Inside tables were a bit strange, most of the tables were an oval shaped table and there were two sizes. The smaller sized table was fine for two people and the larger table was quite large, it could seat 4-6 people. There were no in-between sizes (except outside or some side booth seating). It was pretty much free-seating for breakfast and lunch. However at dinner, found it a bit irritating the maitre d' kept trying to put us (a group of three) on a small table as it was way too small. Most times we'd have to say something and request a larger table (and there definitely was availability, restaurant was not full). Breakfast buffet was also in La Terraza. A reasonable selection, you could go help yourself or also order e.g. fried eggs with staff. Hot food at the counter had to be served. The Grill (hot rocks) - excellent. Steak quality was fantastic. Prawns were very good too. Just beware it gets a bit oily and the frying smell wafts everywhere. For daytime, they served the usual (hot dogs, burgers, salads etc). Couple of times there was also special buffets also. Spaccanapoli - went twice. First time great. Second time not so good (pizza crust and topping not matching menu description). La Dame and Kaiseki unfortunately did not live up to expectations in relation to food quality (service was great). We had booked La Dame twice but ended up going only once and cancelling the other booking. Nothing special and similar dishes were actually available in Atlantide! The $60 charge could be reviewed I think (I did hear other guests commenting similarly). We had booked Kaiseki but tried it out for lunch first - sushi and sashimi was not great (Silk Road on the Crystal ships were much better) and we ended up cancelling our booking. We are not big drinkers so I cannot comment much on the bar and alcohol. The served wine was ok. I thought the wines you could purchase were priced well. Bartender at the Grill was very enthusiastic and gave great service the one night we got a drink there. Overall everything about the ship is great except the dining, mainly lacking in food quality consistency and variety. Atlantide was generally the best. Everywhere else, some meals were great, some were a bit average. Was not happy with La Dame, Kaiseki and Indochine. I hope I'm not being overly fussy (first world problems I realise!) but given Silversea's reputation and price, I think it could be a bit better. More menu changes (more frequently) is needed. I commented to family during the cruise that on previous Crystal cruises, we actually looked forward to dinner, we wanted to see what they would serve each night (they had it displayed and you could go look in advance every day) and had confidence whereas on this ship, it was sort of "oh dear, where should we go tonight for dinner?". On Crystal there was one main dining room and you were assigned a particular table for the whole cruise and had assigned wait staff dedicated to your table so that was also nice, you would look forward to seeing and chatting to them but you knew they were also keeping an eye out on things for the whole meal. The menu changed everyday. There were other restaurants but the quality and service in the main dining room was so good, I daresay I could have gone there every night and be a happy diner. But on the Muse it was different. Besides the menu/food issue, there were some little issues with the service (or rather, how things were organised). You'd see the same group of staff around but one would take the order, another would be in charge of drinks, another would be in charge of the water etc. I'm not sure if that way of organisation works well because no one "oversees" the table as a whole (or at least I could not identify who was "in charge"). Service - staff were 9/10 times so enthusiastic and keen but again maybe the way things are organised could lead to confusion for them. Some previous reviewers have commented on food service being slow - we tended to dine early, we did not encounter any issues with delays in our food (but restaurant generally not particularly busy at the times we dined). Family do not recall such issues on other Silversea ships so I hope we can still put this down to "teething issues" but the ship is more than a year old now so I hope Silver Muse can iron some of these issues out as otherwise, it is a lovely ship! Read Less
Sail Date December 2018
I picked this cruise line as I was travelling alone and wanted to be pampered and safe. The single supplement was a reasonable 25%. The itinerary was exciting and I enjoyed every port of call. The excursions were great with very ... Read More
I picked this cruise line as I was travelling alone and wanted to be pampered and safe. The single supplement was a reasonable 25%. The itinerary was exciting and I enjoyed every port of call. The excursions were great with very comfortable coaches and knowledgeable guides. There were a great variety of different options, with the majority included in the cost of the cruise. I also had a day before the cruise in an amazing 5*hotel. Had a little time to explore before embarking and a couple of days in Singapore after the cruise as I had a late night flight home. Embarkation was smooth as I needed wheelchair assistance as I can’t stand for long periods of time. I’ve had to select ‘Yes’ for travelling with children as this system would not accept the ‘NO’ option????? I did not have children with me. The ship and crew were even more magnificent than I had thought. I do have one major complaint (see lower down - nothing to do with onboard staff) The food was incredible and the wines and cocktails perfect. There were lots of different options for eating and lots of choice on each menu so all tastes were catered for. If anyone had specific dietary requirements then nothing was too much trouble. Nowhere was crowded so I always felt that I had space to myself if I wanted it. However- there were always opportun ities to mix with other guests. Everyone you met on corridors, lifts, poolside and lounges said hello and chatted about the wonderful time they were having. I met many lovely fellow passengers and will stay in touch and we hope to be able to visit each other. After a couple days the staff on board knew your name and they were always smiling and so helpful. The ‘Voices of the Muse’ were very, very talented as were the other entertainers. No matter what type of music you liked you could enjoy it somewhere on board. The pool is excellent and also very pretty. In fact all of the ship is even better than photos show. I had such a great time that I wanted to stay on for the next leg of the cruise- ending in Bali. This is where my only area of complaint comes in. Even though the ship was just a little over half full SilverSea initially would not offer any discount at all! The onboard Cruise Director made several more phone calls but the most that SilverSea would do was to take a measly £200 off the cost of the cruise AND I would have to arrange my own flights home on top! I felt that was a very mean offer and said no. I don’t understand why they could not offer a reasonable deal when there was soooo much suite availability. I wasn’t asking for a free cruise- I was prepared to pay a reasonable amount but there was just no flexibility at all. So - overall - the cruise was simply amazing, over and above anything you could imagine and the crew from Captain down to every other person on board were outstanding but staff at head office very unhelpful when I asked to stay on. Read Less
Sail Date December 2018
This is our 6th Silversea cruise, we have sailed on several other cruise lines but SS for the most part. When the Muse was launched, we knew we had to go on it! Something new and hopefully fresh and different from previous cruises. Now ... Read More
This is our 6th Silversea cruise, we have sailed on several other cruise lines but SS for the most part. When the Muse was launched, we knew we had to go on it! Something new and hopefully fresh and different from previous cruises. Now that may seem like a negative about previous cruises, but not exactly. Silversea was my first cruise ever and has always held a special place in my heart but after a few cruises, we felt like maybe we didn’t exactly fit in with their usual clientele. Hence, we started exploring other cruise lines to see what else is out there. We are American 46 and 51...a bit on the young side for Silversea. In the past, the cruise demographic never seemed very varied. Primarily Brits , over the age of 70. We had felt that the social life on board was pretty quiet and reserved. Not as friendly as we would like. Well, the Muse blew that out of the water. I dont know if its because of the new ship, bigger size, the itinerary, different marketing?? I dont know, but it was a vast improvement. Super friendly, outgoing, social folks everywhere. There was definitely a livelier vibe on the ship , really good energy that I hadn’t felt on SS before. EMBARKATION: So we flew from Florida to Singapore to board the ship. We spent 3 nights at the Mandarin Oriental in Singapore first. We love SIN and were happy to spend a few days there. We couldn’t find any info from Silversea on which port they use in Singapore. It was pretty frustrating not knowing where to go. We finally looked at cruisemapper to locate the ship. If the info was printed somewhere, we sure couldn’t find it. Otherwise, embarkation was quick and easy like always. FIRST IMPRESSIONS: We LOVE this new ship and hopefully this new design is reflected in future ships and refurbishments of the old ships. The other ships we had done were classy, elegant, but the kind you find at a wealthy grandmas house . It was fine, but a bit dark and not our cup of tea. This new design is gorgeous. Loved the colors, textures, materials. Loved the use of wood looking tile for bathrooms, and many public spaces. The ship is bright, the lighting is great . Very well done! We were getting pretty excited about this trip! Cabins werent ready, so our routine is to eat lunch at the pool grill. Menu had finally been changed and expanded. I ordered the BBQ chicken wrap but didnt care for it at all ,although my partner loved his?? So....? After lunch, we explored the ship and shortly thereafter we went to our cabin. The ship is just gorgeous! CABIN: Typical veranda stateroom size which suits us just fine. Again, it echos the rest of the ship, just beautiful. Lots of storage space, big deep drawers. Lots of counter space in living room area. I don’t like the 2 TVs in the mirror in the living area and the other in front of the bedroom. They are too difficult to see unless the lights are off and curtains pulled. Our other complaint and really biggest complaint is the mattress...so hard! Like really hard! My back was killing me so bad. We requested the egg shell foam thing they can put under the sheets, but apparently there were no more available. Obviously we werent the only ones that thought the beds were hard. The awesome suite attendant put 2 duvets under the sheets and it was more comfortable for the rest of the trip. DINING: I was stressing over this honesty. Food had been hit or miss on past cruises. And not having a main dining room per se, I wasnt sure how all these individual restaurants would work out for us. Atlantide: we ate here twice, first time the filet mignon was cooked to perfection, so delicious and tender, the 2nd time it was over cooked and I didnt care for it. Otherwise both dinners were very good. We also started eating here for breakfast rather than the buffet at La Terraza. It was quieter, more civilized , I dont care for buffets much anyway, food was hotter and service excellent. I highly recommend it, not many folks ate here each morning. Indochine: we ate here twice as well. Restaurant is gorgeous ! Loved the decor. Was never crowded. Food was so good. This is the only restaurant that we heard from a few other passengers that felt like the food was so so....but we didnt find that at all and really enjoyed it ! La Terrazza: we ate here twice for dinner as well. Much lighter and brighter than on other ships. Felt like food was much better and so was service. They had an amazing gnocchi and ossobucco that was to die for! We did breakfast here a couple times until we found Atlantide ...much prefer blast there. We were happy to see that SS could finally get us a cup of coffee before we finished our breakfast! This was something that happened a lot on other ships, very slow coffee service. We had lunch here a couple times, buffet is fine...nothing too exciting. Seabourn does it better. Kaiseki: Ate here once as its $60 per person. It was way too much food for us. It was all very good, but the service takes too long for us and we couldn’t finish most things. As much we enjoyed the food, we wouldn’t do it again at $60/person. La Dame: Did this once...also $60 person. We had eaten at La Champagne on our first cruise years ago, but now it s called La Dame. There was much better selection of items than previous La Champagne restaurant . We really enjoyed it, food wasn’t too much, didnt feel overly stuffed. We really loved it and had wonderful folks sitting next to us that entertained us..again, everyone was so friendly and like to strike up conversations with us at nearly every meal. Silver Note; didnt try it this cruise . Spaccanapoli: we were super tired after a 12 hour excursion to Hanoi, so we got back late and just went for casual pizza night. It was sooo good! And we were the only ones there that night. Its super popular and packed during the day for lunch but for some reason people avoid it at night? Pool Grill: Did this once. We have cooked our steaks many times on the hot rocks, so we dont do it anymore. I prefer someone else cook my dinner. Steak was excellent as were the sides. It was pretty chilly and we had to move our table as it got drizzly , but still a nice night. ENTERTAINMENT AND ACTIVITIES: We dont play shuffle board or bridge or trivia or any of that. We did go to a couple lectures by an amazing guy who did lectures on Vietnam...he was one of the best lecturers I have ever heard. Guests talked about him all the time every day on the ship. Everyone thought he was fascinating, and his material moved at a good pace. He was phenomenal! We usually try to hit the casino but didnt make it in . We peeked in one night, it was very quiet and notthat big. SHOPS: Well unless you are in the market for jewelry or a lady, not much there for men . A handful of things, terrible marketing for Silversea. Just lousy for men or people that even want a few souvenirs or snacks or something. Lame. SERVICE: Was very good. We were fortunate to recognize some staff that we have sailed with before on other SS ships. It s like seeing family you haven’t seen in a long time. Always made us feel welcome..so warm and gracious. Really couldn’t fault anyone . Staff seems to really be happy on this ship and they will tell you how much they love it. I imagine a new ship is more user friendly, things dont break etc. Plus they have bars in every restaurant now..so smart. Before they would have to run front the restaurants to the main bar to get a cocktail for you if you didn’t want wine. PORTS AND EXCURSIONS: Well, I could write tons on this but I will just say please book a trip to Vietnam ! It was fantastic! We got our own guilds for Saigon, but did ship excursions for others ports. Such a fascinating country! FINAL THOUGHTS: This cruise renewed our excitement and interest in Silversea again! We loved the ship and will look for future cruiees primarily on the Muse or any of the newer ones. This ship really suited our style. The passenger demographic was much more diverse. There were people from all over , not one nationality seemed to prevail. There was also a better age mix than previous SS cruises. The vibe and energy on the ship was great and seemed a bit more relaxed than previous stuffy cruises we have done in the past. Hopefully this trend will continue. Read Less
Sail Date November 2018
This was our first Silversea cruise. We chose this cruise because of their unique destinations and excursions. Being a smaller ship was a plus too. First... the food was incredible; well seasoned, flavorful and well presented. So many ... Read More
This was our first Silversea cruise. We chose this cruise because of their unique destinations and excursions. Being a smaller ship was a plus too. First... the food was incredible; well seasoned, flavorful and well presented. So many choices and so many dining options that you never have to repeat yourself. Our butler was always on top of things and went the extra mile for us in locating non-alcoholic beverages for our suite or anything else we would enjoy. Our cabin was spacious, bright and airy. We never felt like we were on top of each other. The closet space was refreshingly large with ample hangars and drawers. The lectures were very interesting and there was something for everybody. Nice mix. We did not partake of many of the offered activities this time and the late night entertainment was too late night for us. We did attend the 6:15 opera and would like to see more entertainment during the matinee timeframe. Ports were fascinating and our tour guides were very knowledgeable and engaging. This was a very relaxing cruise for us where we could come away refreshed. I thoroughly appreciated the library on the 11th deck. My secret place. Professional staff from the cruise director to the room attendant. 6 stars. Read Less
Sail Date October 2018
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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