10 Silversea Silver Muse Family Cruise Reviews

Disclaimer - this was our first cruise and perhaps our expectations were unrealistic. The ship was beautiful. The food and service were spotty. We enjoyed the food and experience at Silver Note, Kaiseki and Indochine. Atlantide was ... Read More
Disclaimer - this was our first cruise and perhaps our expectations were unrealistic. The ship was beautiful. The food and service were spotty. We enjoyed the food and experience at Silver Note, Kaiseki and Indochine. Atlantide was the most disappointing. The service was inconsistent (i.e. at the empty Grill at lunch it was hard to get anyone's attention for a second glass of wine and when it finally came it was not with a smile!). We couldn't get a decent steak on board. Our son ate steak at practically every restaurant and a request for 'medium' came back either blue or brown - never pink! That was a real let-down. The Hot Rocks concept was gimmicky and not worth the effort. The over-sized dentist bibs they provide did not protect our clothing from getting spattered with grease. La Dame and Terrazza both had decent food and the service was outstanding - especially the maitre d' (Rodel) in La Dame - he was a real charmer! Service is where we feel Silversea really dropped the ball. We had a large suite with a separate dining area so we decided to have breakfast in the suite each morning. It arrived cold every day and on the second day I asked our butler how many suites he serviced. He responded 14, which surprised me. I asked him what happened if everyone wants breakfast at the same time and he said he tries to get his colleagues to help. He was hardworking but rushed off his feet. It wasn't unusual for him to be paged by another suite while he was with us and he would then use our phone to call and see what his other guests needed. While 1:1 service is impossible, one man servicing 14 suites will never equate to luxury service. We felt bad for him so tried to ask for as little as possible. He was also off-duty from 12-4 and during that period no one answered his phone. We never used his service after 6pm so I'm not sure if the timing of the break is the most sensible? Silversea offers a 'dedicated butler' which I think means only that you'll always see the same face? In our experience it put too much pressure on one person and it would be much better to have a team helping each other and ultimately the guests. Echoing other reviewers, the pool area, while pretty, was not restful. It was teeming with young kids. We traveled with our mid-teens and although they fancied going for a swim or in the hot-tub the atmosphere was always off-putting. We loved the afternoon trivia, ping-pong and the kids appreciated the large selection of streaming media. This was our first time in Alaska and we were impressed by the ports and the people. We didn't do any shipboard excursions but we thoroughly enjoyed the trips we privately arranged - whale watching in Juneau, Emerald Lake/Yukon tour in Skagway, Wildlife Boat Tour in Sitka and Anan Creek Bear Tour by float plane in Ketchikan (this is a must do if you don't mind the small plane). One of the on-board highlights was the afternoon at Hubbard Glacier. Having the forward deck was a huge plus. I thought that the Captain turned the whole ship 360 at the glacier, but all it did was pivot to port and starboard a few times. We saw plenty of spectacular calving. We had fully intended to re-book Silver Origin for the Galapagos while on board but our experience just wasn't compelling enough. On our return we were offered a sizable incentive to re-book but we decided to try Celebrity Flora instead - even though it was slightly more expensive. I waited a few weeks to write this review to see how the experience settled on us, and while I wouldn't say it dissuaded us from cruising again, I don't think we'd ever revisit Silversea. Read Less
Sail Date July 2019
First cruised onboard theSilver Cloud many, many years ago and we wanted to try another Silver Sea cruise. Silver Muse had the right itinerary and well, she did not disappoint. The entire experience was excellent, the accommodations ... Read More
First cruised onboard theSilver Cloud many, many years ago and we wanted to try another Silver Sea cruise. Silver Muse had the right itinerary and well, she did not disappoint. The entire experience was excellent, the accommodations spacious and understated elegance, the service was outstanding. We had multiple dining options and all were good in their own right. Most of the staff were personable and went out of their way to accommodate our needs- we were a large group, 14 adults and a baby. The entertainment was average, but we really wanted to do a relaxed cruise so we really did not mind that. embark/disembark- at Marina Bay Cruise Center (Singapore), from luggage drop off tot he welcome champagne in the lobby of the ship was 15 minutes at most. cabin- see below dining- we tried each of the restaurants at least twice and all were excellent. The service and attention was great. My favorites were Atlantide and the outdoor grilling were you prepare your own dish on hot rocks. The buffet area for breakfast and lunch was converted into an italian-themed restaurant at night. excursions- Silversea had several excursions that were complimentary, you get to reserve this in advance before the cruise. The more personalized options, you had to pay for. Would highly recommend this cruise. looking forward to the next SS cruise. Read Less
Sail Date March 2019
This is our review of our recent trip from Sydney to Auckland on the Silver Muse. We were fortunate to have booked an Owner’s Suite in the ship and we were expecting to be blown away by the whole experience but, unfortunately, it did not ... Read More
This is our review of our recent trip from Sydney to Auckland on the Silver Muse. We were fortunate to have booked an Owner’s Suite in the ship and we were expecting to be blown away by the whole experience but, unfortunately, it did not really end up that way. Embarkation and disembarkation Very good and smooth. Food and Restaurants In our opinion, the food was excellent all round and although other reviewers complained of the lack of variety, the menu is changed every 7 days at the evening restaurants, except for “La Dame”. We felt this catered for enough variety as there are various dishes within one menu to guarantee no repetition of the same dish within two visits to that restaurant in a 7-day cycle. We loved the pizza at “Spaccanapoli”, the lamb at “La Dame” and the overall experience at “Indochine”. Perhaps the one restaurant that lagged was “La Terraza” (Italian) in the evening. We felt the food there could be improved. Service on board Outstanding, that is all we can say. Every single member of the crew made us feel welcome and always greeted us with a smile. We would like to point out the outstanding service provided by Shinuda (maître d’) who was always helpful and happy, Gabor at Indochine who went out of his way to make sure that our wishes were met, and Nuria at Indochine who was always happy and cheerful and made our dinners a joy. Butler For some reason our butler was not as good as it could have been. Not much attention to detail and seemed to be stressed most of the time. We have had better experience with butlers before. This was not one to remember. Entertainment and activities onboard We had a guest guitarist, Vincenzo, who gave two shows in the 15-day cruise. Very good. The Silversea singers were very good but on a 15-day cruise, their shows, we found them to be repetitive. Silversea should consider bringing in more guest entertainers on longer cruises. Our cruise director was good. Activities were average. Cabin That was our biggest disappointment. Having the Owner’s suite booked we had high expectations as regards services, overall experience and luxury. The reality is that other then the size of the room (basically 3 varanda suites -one with no balcony - put together into one suite) the overall experience is the same as any other suite in the ship. We expected to receive additional perks to the standard suites for the cost of the Owner’s suite but that was not the case, but the cost of the suite is over x2.5 times that of a standard Varanda suite. The sitting/dining room had two large TV sets opposite one another in a room that was no more that 5 meters in distance between opposing walls. We did not understand the reason for two TV sets in such a small space and it felt as though one of them was an afterthought to justify the suite category. Totally unnecessary. Our experience with the owner’s suite is that it simply is not worth the money and they do not represent value for money. We are not likely to ever book an Owner Suite or any of the other top suites until there is a clear value for money appreciation in the suite. Booking a Varanda suite will get you the same level or service and extras and if you are after more space, then a Silver suite is a more reasonable option. Just as a point in reference, we had an Owner’s suite quoted for a trip to Antarctica in 2021, the cost was quoted in excess of $110K whereas the Varanda for two costs $35K. Bear in mind you are getting exactly the same service on board. Just not worth the money in our opinion. Crew Never saw them. Did we have one?. Ports and excursions The destinations were what sold us the cruise. Outstanding experience, amazing journey. The excursions were good, and we particularly appreciated the Middle Earth (Littleton, NZ) excursion hosted by Hammond Peek, he made our day – excellent person and great host. Passengers We felt that the average of the cruisers was more in the late 60’s – over 70’s range. Perhaps the distance, time of the year and cost keeps away younger people. My wife and I are 55+ and would have preferred a merrier atmosphere and not so formal. The sea days were particularly tedious with almost no entertainment in the swimming pool which gave it an impression of a 5-star hotel with no entertainment. This area needs to be improved. Read Less
Sail Date February 2019
The Butler service is amazing! The Food is fabulous! And such variety!! They had food from the areas that we were visiting at the restaurants. My 22 year old daughter was with me, and if she did not want the food from one particular ... Read More
The Butler service is amazing! The Food is fabulous! And such variety!! They had food from the areas that we were visiting at the restaurants. My 22 year old daughter was with me, and if she did not want the food from one particular restaurant, they were only too willing to get what she wanted from another restaurant on board! All the drinks you can possibly want at any time of the day very good quality liquor. The staff was always checking to see if you were hydrated, or would like a drink! The excursions are absolutely wonderful - but you will have to take some time to figure out which one you want to do. There are many to choose from - but every one we did was educational, well planned, thrilling, historical, artistic and DOABLE... whether or not physical agility was required. You will LEARN about the WORLD! They make you feel very special - wonderful entertainment - great dancers and singers. Everyone of the staff knows your name! Read Less
Sail Date July 2018
*Warning Do not book Silver Suite Cabin 932*. This suite is located directly under the only pool bar and the bar storage and dish washing operations. They start up at 8 am and end at 11:30 PM and you hear clanking banging, door ... Read More
*Warning Do not book Silver Suite Cabin 932*. This suite is located directly under the only pool bar and the bar storage and dish washing operations. They start up at 8 am and end at 11:30 PM and you hear clanking banging, door slamming, things that are dropped and basically every noise from a very busy bar and back bar reverberate through suite 932. This is the only suite on the ship that is effected by a very busy operation directly above your suite and you will be very unhappy if you book this suite. We complained within one hour of moving in about the constant noise in our expensive suite and after a few days the cruise line gave us a $3,000 credit if we booked a new cruise. Appreciate the offer from them but Silversea really needs to disclose this suite defect to all future people who will be unfortunately booked into this suite. Its not cool to charge an expensive suite rate and then get the worst cabin on the ship. After a few days on board Silversea admitted this cabin was a real problem with noise. Two hours after moving into the suite I went online and Googled Silver Muse suite 932 and to my horror I saw the previous review by some passenger who had the same experience that we did. Note to self, always Google search the cabin you are assigned to. We could have avoided this unpleasant situation if we did. Having said all the bad things about cabin 932, I must say that everything else on the cruise was excellent. The ship is new, the food is amazing and the staff was all very nice. These things helped but it did not overcome the fact that my wife and I would leave our suite before we wanted to and were hesitant to come back to our suite until after 11:30 PM and when you were in the room it was very aggravating. Very unfortunate and frustrating experience when you book an expensive suite and are on a nice Med cruise with your family. The purpose of my review is to hopefully get the word out that the Silver Muse is a great ship but NEVER EVER book suite 932..... Read Less
Sail Date June 2018
My husband and I traveled with my 85 year old mother and this cruise gave us memories we will never forget. The ports we visited were fantastic. The food and dining experience on board was spectacular. We loved all the restaurants but ... Read More
My husband and I traveled with my 85 year old mother and this cruise gave us memories we will never forget. The ports we visited were fantastic. The food and dining experience on board was spectacular. We loved all the restaurants but probably our favorite is Atlantide. The quality and variety on their menu is wonderful. We ate there for breakfast, lunch and dinner and all were magnificent. We loved the bar there and Marilyn, the bartender, is a beautiful lady and the best bartender ever! We loved her Margaritas and Lemon Drop Martinis. Our waiters - Mahdi Abid, Kim, Eugene and Ayhan- truly made If unforgettable. We forged true bonds with them all. But again, all the restaurants are fantastic. We love Mario, John, and Issac there. They all took such great care of us. But the best part of the cruise is the staff. We met so many people that we will never forget. They are so kind and hard working and always have big smiles on their faces. This was the absolute best part of our amazing vacation. Read Less
Sail Date May 2018
We went on this cruise with a total of 8 people for spring break. Ft Lauderdale to Barbados. We have cruised on mostly upscale cruise lines (Crystal, ect) and stay in mostly four and five star hotels so we know what this level of ... Read More
We went on this cruise with a total of 8 people for spring break. Ft Lauderdale to Barbados. We have cruised on mostly upscale cruise lines (Crystal, ect) and stay in mostly four and five star hotels so we know what this level of service is. In general, the ship was clean and well laid out but the service was absolutely horrible for this level of ship with almost a 1:1 staff/guest ratio. The issues were brought to their attention and they only were marginally improved. On a positive note, the suites are the largest we have ever seen. They are well laid out and comfortable. The quality of the food and beverage options are nice but we found it quite petty to charge an additional amount for a couple of the restaurants like the tepanyaki grill. Just bump the cruise fare by $60/pp instead of trying to nickel and dime people. We understand with the Michelin starred and branded restaurants. Entertainment was average in our opinion when comparing it to Crystal. We realize that the Crystal ship is twice the size so this was not really an issue. The musicals were more comical to our kids so it was still entertaining. Hopefully Sliversea will send in some undercover guests and make some major changes to their service process, communication and overall organization. If they do, I think we would try them again but the luxury/upscale space is far too crowded in order to drop the ball like they did for us on this cruise. Read Less
Sail Date March 2018
Its impossible, in a few words, to describe just how bad this cruise was! The way the restaurants were run, the quality of food and service, was just disgusting. I have sailed with Silversea's over a 100 days, but never, never ... Read More
Its impossible, in a few words, to describe just how bad this cruise was! The way the restaurants were run, the quality of food and service, was just disgusting. I have sailed with Silversea's over a 100 days, but never, never again. I firmly believe this company has now set its sights onto a totally undiscerning client, who will accept a much lower standard. Of the passengers I spoke to, not one disagreed with my complaints. This review site gives you tips on the subjects to write about, so I will rate out of 5, each one: Ship) 2 - No atmosphere at all, and badly laid out. The main bar was too big and lacked atmosphere. Its was Xmas, but the entire room had just one small Xmas tree, no other decorations. The service of canapes was virtually non existent and when they did arrive, usually very few left on the tray. Much less staff than you used to get. Non of the staff, including management, or indeed the Captain, had a smile on their faces. They walked about as if just trying to get through the day! One passenger commented that she thought they were actually virtual reality and not human at all! Cabin) 3 - Average, with some very poor design faults Dining) 0 - An utter disgrace, not helped by poorly trained, surly eastern European staff. The food had little choice, poorly cooked and invariably cold! Same menu for a week at a time, with everyone fighting to get a table of 6 or more. The restaurant management were never around to take complaints. I myself asked to see the food and beverage manager, which took from 10pm one evening to 11am the next to get to meet him. Entertainment) 1 - You get what you pay for. Second rate holiday camp entertainers. Service) 0 - The worst I've ever encountered on board a ship, and I've cruised for over 50 years! Shore excursions) 0 - Words fail!! In summary, Regent Cruises here I come!!!! Read Less
Sail Date December 2017
SilverSea is always our cruise line of choice and we wanted to be on the new ship.The ship is beautiful but the dining experience was awful. All restaurants had to be pre booked, a first for Silver Sean and we were not advised of this. ... Read More
SilverSea is always our cruise line of choice and we wanted to be on the new ship.The ship is beautiful but the dining experience was awful. All restaurants had to be pre booked, a first for Silver Sean and we were not advised of this. Consequently we were not able to dine anywhere , only what was available. Also, a perk being in the Owners Suite, the butler would be able to accommodate all requests, but not on the Silver Muse. We will continue to sail with SilverSea but not on the Muse. The menus also never changed, again something new. The ports of call were many small towns with few options for sightseeing. The tours were very expensive and often we would have been better touring on our own. The spa was wonderful and the attendants the best on any SilverSea cruise we have taken. The SilverMuse must make changes or they will lose their repeat clientele. Read Less
Sail Date September 2017
The Muse has lots of pluses and minuses! We hadn't been on SS for quite a few yes but had always felt they lived up to our expectations in the past. Many new concepts were introduced on the Muse. Some worked, others were not so ... Read More
The Muse has lots of pluses and minuses! We hadn't been on SS for quite a few yes but had always felt they lived up to our expectations in the past. Many new concepts were introduced on the Muse. Some worked, others were not so successful. Hopefully, SS will be able to modify those to please their guests. Most of the people with whom we spoke agreed with our observations about the deficits. The embarkation procedures were very efficient. Without exception the crew was terrific - remembering names, food orders, drinks, etc. And our experience with food met all our expectations. The food was outstanding. The "Voices" - the six singers - were great! It's not a broadway production but you don't sail SS for the shows. Although these shows almost made you think so. Total wifi should be provided by any 6-star ship. Why it wasn't on the Muse should be their easiest "fix." Biggest problem - DINING ARRANGEMENTS - which are pretty well represented in the other reviews. Almost all guests we spoke with had difficulties with this. Among the problems were $60 per person charges for the Japanese and French restaurants. Half of that should be reasonable. Our cabin was fine - good storage and spacious - but the TVs in the mirrors need to have the speakers adjusted to you don't hear your neighbors' TV, especially at 6:00 am. Our butler and stateroom attendant were terrific. Smoking (particularly cigars - perhaps they should be banned except In the enclosed smoking room). When there are programs in the Panorama lounge and the doors automatically open drawing the smoke in from outside it would seem reasonable to ban smoking on deck 9 at such times. And smoking was permitted only on the starboard side where it was allowed. That's the side facing shore so non-smokers (the majority of guests) had to sit facing open water for the most part, if they wanted to sit on deck. The 5th deck "lobby" is a huge waste of space. Our ports of call left a lot to be desired. Excursions were not all that was promised. And they were certainly not worth the money!! Read Less
Sail Date June 2017
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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